Hotel - Mercure Sao Caetano do Sul Hotel
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Mercure Hotel

Mercure Sao Caetano do Sul Hotel

Rua Alegre 440  Bairro Santa Paula 
09550250  SAO CAETANO DO SUL
BRAZIL

377 reviews
TripAdvisor Rating Based on 377 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter  (Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Solarium
  • Billiards/Snooker

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 7 meeting room(s)
  • Copy/print service available  (Nearby)
See all services

Hotel location

Our rooms

Whether you're here for a long or short stay, make the most of our comfortable apartments.With the option of no-smoking floors, our apartments are air-conditioned and have a bedroom, lounge with desk, kitchenette and terrace.

  • 125 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • Minibar
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,508 reviews

Our guest reviews for Mercure Sao Caetano do Sul Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 377 reviews
TripAdvisor review
Business - 18/09/2017
« excelent »

this hotel is the most for bussines in Sao caetano do Sul. Your Room its very confortable and clean, enjoy a especial experience. the break fast have a lots breads and suice for your choice. Best travel in Mercury são caetano.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabricio Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Juliana Souza/Assistant Manager

AccorHotels certified review
Anonymous Business - 17/09/2017
« Nice clean suite, good for a week long stay »

I had a suite on the 12th floor, was very comfortable with plenty of room. Living area with separate bedroom and small kitchen. Hotel staff was very nice and helpful. Breakfast service was good. One small improvement would be to improve the shower head...it was not an even flow, but this is minor.

AccorHotels certified review
Cezar G. D. B. Solo - 16/09/2017
« Very wonderful »

It was very comfortable, and everyone was very friendly and helpful. I'm very satisfied

TripAdvisor review
jo_ocarlosdobnerd Friends getaway - 11/09/2017
« JCDaniel - Mercure São Caetano - September 2017 »

Very good stay.... Only recomendation is the restaurant ... It is not in the same level as the hotel as a whole... Service and food presentation very low when compared to price. But the accomodation OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Juliana Souza/Assistant Manager

AccorHotels certified review
Kal B. Business - 07/09/2017
« My default staying place for Sao Paulo Business trips »

Mercure Sao Caetano provides nice welcoming environment and covers all the basics very well. I especially like the layout of the room with a separate sitting/working area, bedroom and a kitchenette. There are 2 large sliding glass doors (one in bedroom and one in sitting area) that you can open to breathe fresh air or to stand in a small balcony to enjoy the views of busy Sao Paulo life. Aresa of improvement include [1] Gym. Cardio equipment was not functional [2] Service time at restaurant --took way too long for a dinner [3] Could not use room service for lunch/dinner/breakfast as the person on the other side could not understand/speak English.

AccorHotels certified review
Alberto Business - 28/08/2017
« It was ok »

The only issue I have is the poor quality of Internet that the hotel provides., Is not adequate to the level needed for Customers, is inconsistent and with very low Band Width.

AccorHotels certified review
Anonymous Business - 27/08/2017
« Good in general »

No pans in the room and regular internet connection. Should have outlets near bed...

AccorHotels certified review
Reinaldo J. T. Friends - 23/08/2017

Hotel aconchegante!

AccorHotels certified review
Flavio T. Y. Business - 16/08/2017
« Services provided need some attention »

Check in was fast and efficient, an upgraded room was provided, thanks for that. Unfortunately I have forgotten my iPad, I had tried to contact the hotel about the occurrence, took about 2 hours just to talk to an employee. For twice he said he would contact me as soon would be possible but he just ignored my contact. Another employee, Mauricio, spent attention to me and we worked out the problem in just 5 minutes. Another less important issue was that in my room I couldn t drink the coffee. First because there wasn t a hot water maker, ok, I could get a boiled water by the microwave but then, I couldn t prepare it because there wasn t any spoon or stick.

AccorHotels certified review
Maureen Business - 08/08/2017
« Close to work and simple. »

Front desk staff incredible, kind, prompt responses to my request. Always with a smile in their face.

AccorHotels certified review
Oscar N. Business - 31/07/2017
« Clean with very good staff. »

The front desk staff and restaurant staff were VERY good. I was pleased that most of them spoke English since I do not speak Portuguese. They were all very friendly and extremely helpful, especially Damaris, Eduardo, and one other person whose name I do not remember but he had a very British sounding accent when speaking English. They are all to be commended. I was pleased with the hotel cleanliness. The bed and pillows were very comfortable. The room was a little too cool for me as I was there in winter, but not cold. I tried to use the gym facilities, but both treadmills were having problems. One did not work at all and had a maintenance sign on it. The other would work for 3 or 4 minutes and then suddenly stop and was totally dead. After a few minutes it would come back on, but then would stop working again. The food in the Don Pepe restaurant was excellent. Compliments to the chef. I definitely would recommend this hotel to anyone, and I would stay there again if I needed a hotel.

AccorHotels certified review
Julio Business - 26/07/2017
« Accommodation is very good. But I had a administrative problem. »

I forgot some of my belongings in the room. The first time I called to check if it was found I got a reply by e-mail saying that nothing was found. I checked again at home, I definitely was at the hotel. I called again saying that there was no other place that it could be and that I would try to find a solution with the customer protection service. After that, it was quickly found. Accommodation and breakfast are good.

AccorHotels certified review
Marta M. Couples - 25/07/2017
« Excelente »

Adoramos a estadia....

AccorHotels certified review
Kn Business - 03/07/2017
« Good hotel - staff were excellent »

Stayed 5 nights. Room was nice but bed a little uncomfortable. There are restaurants about 10 minute walk. Hotel restaurant was OK and room service food marginal (I had a burger).

AccorHotels certified review
Anonymous Business - 16/06/2017
« fria »

It was cold and the air conditioner didnt work in order to increase the temperature.

AccorHotels certified review
Tomas Business - 04/06/2017
« Ok »

Good but WIFI DIDNT WORK and Ethernet cable was broken

TripAdvisor review
Business - 29/05/2017
« Opinion »

Good price for a Mercure hotel, but the breakfast is to expansive, it is almost the same offered by IBIS Santo André, but it costs the doble of the price. There is no standard on the reception, some times it is very good, some times it is horrible. The standard room has a not used door that gave me the impression that some one could enter the room any time during the night, it is weird.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Juliana Souza/Assistant Manager

AccorHotels certified review
Sergio Business - 20/05/2017
« Not worth the cost »

Hotel cost is too high for the service and structure offered

AccorHotels certified review
Kelly J. Business - 17/05/2017
« Pleasant, relaxing and accomodating. »

This was my first time back since the rooms have been refinished. They are very nice. The front desk staff remembered me from my last visit which made me feel good. The food from the restaurant if always superb.

AccorHotels certified review
Anonymous Business - 27/04/2017

Everything was great except laundry service. It was horrible returned my clothes smelling soo bad.

Our most recent 20 reviews
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