Hotel - Mercure São Caetano do Sul Hotel
Mercure Hotel Mercure Hotel

Mercure São Caetano do Sul Hotel

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3.5/5 395 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 142.20 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter  (Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Solarium
  • Billiards/Snooker

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 7 meeting room(s)
  • Copy/print service available  (Nearby)
See all services

Hotel location

Our rooms

Whether you're here for a long or short stay, make the most of our comfortable apartments.With the option of no-smoking floors, our apartments are air-conditioned and have a bedroom, lounge with desk, kitchenette and terrace.

  • 126 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • Minibar
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,130 reviews

Our guest reviews for Mercure São Caetano do Sul Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 395 reviews
AccorHotels certified review
Felipe G. V. Solo - 03/04/2018
« Good experience »

The experience was good, the bedroom and bathroom was cleaned and organized. The receptionist are very kindly and fast. Pretty good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Felipe, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Foi com prazer que recebemos as suas notas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Lourdes Cruz Gerente Geral

AccorHotels certified review
Gary B. M. Business - 28/03/2018
« Good hotel »

The experience was good, but there are certain thing that can be improved. For instance there was no iron in the rooms, there were only around 3 irons for the hole hotel and they were never available. I had to visit a customer with my clothe rinkle, other hotels like Holiday Inn they have an iron on every single room. Most of people in the hotel only speaks portugues, no english or spanish. When ordering food it was a nightmare.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Cruz General Manager

AccorHotels certified review
Lawrence B. Business - 21/03/2018
« Clean, comfortable, but cramped »

I was only in town for 5 days so I did not mind much that my room was on the small side (160 sq. ft. - 8' x 20'). Bed was comfortable, plenty of storage for clothes, and nice shower. Restaurant food was very good with large portions and the gym has adequate equipment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Botsford, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Cruz Manager

AccorHotels certified review
Scott F. Couples - 19/03/2018
« A very easy pleasurable stay »

I used the online check in feature which was fast and very handy. The room was clean and modern and the room was a good size. We thoughrly enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Cruz General Manager

AccorHotels certified review
Tony S. Business - 13/03/2018
« Perfect »

Great, the staff in the Bar was fun! They made us great mixed drinks and served us Ice Cold Budweisers! Please tell the team thank you very much! Tony

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atenciosamente, Lourdes Cruz General Manager

AccorHotels certified review
Anonymous Business - 05/03/2018
« Very good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atenciosamente, Lourdes Cruz Gerente

AccorHotels certified review
Dave D. Business - 01/02/2018
« Clean Room, Friendly Staff, Lot's of Road Noise in Room »

Room was clean. The staff was friendly. Service desk was helpful. Bed was comfortable. I was in a front room and the road noise made it difficult to sleep. Remote on A/C stopped working so when I got back to the room on my last night it was very hot in the room. I had let the front desk know that it was not working earlier in the day went I left the hotel in the morning to conduct my business for the day. The person on the desk when I got back around 5:00 PM called the repair person and it took about 45 minutes for a response. They were able to fix the problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Wesley D., We very much appreciate your comments regarding your stay at the Mercure Sao Caetano do Sul Hotel. It is always a pleasure to receive our guests feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you on your next visit to the city. Sincerely, Lourdes Cruz Gerente

AccorHotels certified review
Lucas M. Business - 26/01/2018
« Great »

I fell comfortable like home. Just the check out was really crowded, it could be provided extra staff to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucas, We very much appreciate your comments regarding your stay at the Mercure Sao Caetano do Sul Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you on your next visit to the city. Sincerely, Lourdes Cruz Manager

AccorHotels certified review
Anna B. Solo - 30/12/2017
« Never again »

Staff extremely inattentive and careless. No ramp or elevator for well chairs or heavy luggage to access the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana Goncalves Buck, Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lourdes Cruz Manager

AccorHotels certified review
João C. D. O. Families - 24/12/2017
« Boa »

Eficiente.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado João, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure São Caetano. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Lourdes Cruz Gerente Geral

AccorHotels certified review
Angel V. Business - 15/12/2017
« Very Good »

My stay in the hotel was very good, the only thing that was strange is the toilet paper.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angel Manuel Valdez Venegas Good Afternoon We are pleased to receive your comments about your stay at the Mercure São Caetano do Sul. Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Best regards, Juliana Souza Assistant Manager

AccorHotels certified review
Josh T. Business - 09/12/2017

Fine, the hallway smelled on the fourth floor and the room was loud at night. I was in the street side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joshua Michael Tavel Good Afternoon We are pleased to receive your comments about your stay at the Mercure São Caetano do Sul. Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Best regards, Juliana Souza Assistant Manager

AccorHotels certified review
Franco M. Business - 04/12/2017
« Bad internet »

The overall experience was not bad, but the internet service provided in a business hotel as that is unacceptable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo Franco M. Good Afternoon Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliana Souza Assistant Manager

AccorHotels certified review
Diogo A. D. P. Couples - 20/11/2017
« Room with problems »

Extremely dissatisfied. Air cooler with a very annoying noise, their palettes were constantly beating. Poor sleep. I can not recommend it, for the same cost as staying overnight in an excellent motel or hotel with superior quality!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diogo Adamo de P. Good Afternoon Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliana Souza Assistant Manager

AccorHotels certified review
Anonymous Business - 02/11/2017
« Room was not very clean and checkout experience was terrible. »

I felt the room (particularly the bathroom) could have been cleaner and brighter lighting. It took me more than 15 minutes to check out of the hotel and my charges are still incorrect. I had two charges on my credit card that do not add up to the amount on my receipt. The total of the charges are 1 Real more than the total on my receipt. Errors like this make it difficult to manage my expense report.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Allen Jedrzejczak Good Afternoon Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, I sent your receipt to front desk chief to check this charge. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliana Souza Assistant Manager

AccorHotels certified review
Ademar Solo - 27/10/2017

It was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ademar N. Good afternoon We are pleased to receive you at the Mercure São Caetano do Sul. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Best regards, Juliana Souza Assistant Manager +5…

AccorHotels certified review
Jailson S. Business - 16/10/2017
« EXCELENTE »

EXPERIENCIA POSITIVA E AGRADÁVEL.

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Jailson S. da S. Boa tarde Agradecemos seus comentários referentes á sua hospedagem no Mercure São Caetano do Sul . Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero recebê-lo novamente. Atenciosamente, Juliana Souza Subgerente (1…

AccorHotels certified review
Dan B. Business - 11/10/2017

It was terrible. The rooms were extremely noisy. I had another colleague with me and he indicated the same problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Thomas Berry Good Afternoon Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliana Souza Assistant Manager

AccorHotels certified review
Susan G. Friends - 05/10/2017
« aaaaaaawwwwwwwwweeeeeeeessssssssssoooooooommmmmmmmeeeeeee »

I had no problems. All was excellent. Thank you for making it great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan Marie G. Good Afternoon We are pleased to receive your comments about your stay at the Mercure São Caetano do Sul. Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Best regards, Juliana Souza Assistant Manager

TripAdvisor review
Business - 25/09/2017
« A good stay. »

It's a little bit old hotel, but comfortble. It is located at very convenience place, near to supermarket, drugstore, convenience store and restaurants. The staffs are attencious and prompt to solve any problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yoshio Thank you for share your comments about your stay, hope to receive you again. Juliana Souza/Assistant Manager

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