Hotel - Mercure São Caetano do Sul Hotel
Mercure Hotel Mercure Hotel

Mercure São Caetano do Sul Hotel

3.5/5 415 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter  (Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium
  • Billiards/Snooker

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 7 meeting room(s)
  • Copy/print service available  (Nearby)
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Hotel location

Our rooms

Whether you're here for a long or short stay, make the most of our comfortable apartments.With the option of no-smoking floors, our apartments are air-conditioned and have a bedroom, lounge with desk, kitchenette and terrace.

  • 124 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • Minibar
    • RJ 45 outlet
    • Shower
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,570 reviews

Our guest reviews for Mercure São Caetano do Sul Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 415 reviews
Alberto Business - 01/11/2018 AccorHotels certified review
« Good place to stay and sleep, bad Internet Wifi »

The quality of the Wifi Internet is terrible, not even a basic Access, also it was intermintent, and I have been in this hotel many times in the past, and is the same always with the Wifi. If I could I would go to another hotel, but is the closest to my office when I go to Brazil., hope you do something about the Internet connection and quality.

Jan Solo - 10/10/2018 AccorHotels certified review
« Good »

The batteries in the air conditioning unit were broken. The internet was faulty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janaina, Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luiza Araujo Luti General Manager

Viacheaslav Friends - 14/09/2018 AccorHotels certified review
« Friendly staff, quiet neighbourhood »

The hotel is clean, friendly staff, good location in a quiet neighbourhood.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for the great review about your stay at Mercure São Caetano. We are glad that you enjoyed your stay with us. I will share your comments with our staff. And we hope to see you again very soon. Sincerely, Luiza Luti General Manager

Marcelo Solo - 13/09/2018 AccorHotels certified review
« Great staff, great hotel »

That's not the first time I stay there. The team is nice , location is great and the rooms are really good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking time to tell us about you stay at Mercure São Caetano. We are glad that you enjoyed your stay with us. I will share your comments with our staff. And we hope to see you again very soon. Sincerely, Luiza Luti General Manager

Donald Couples - 05/09/2018 AccorHotels certified review
« A lesson learned with humor. »

We made our reservations months in advance. We requested a low floor and MAYBE a room for my in-laws who are elderly and handicapped. On arrival, we were given a room that didn't look like the photo in the advertisement. We were so very tired, that we took the room and went on our way. The next morning, I asked my spouse why the toilet was built on a platform. Our room keeper Ely explained we were in a handicapped room. We looked at the room across the way, and discovered more of what we were supposed to have-minus a kitchenette. The front desk changed our rooms. Our room keeper Ely gave us nothing but 5 star service every day. Ely was the highlight of the stay. When we went to check out after 9 days, we were refunded monies, because the front desk said we did not have the right accommodations (kitchenette missing-size of room). So all in all, caution with miscommunication and question, question, question if it doesn't look like the photo on the website or meet your expectations. Even though my spouse who is from Sao Caetano spoke in Portuguese to the front desk about the foibles, we still laugh at the whole situation of miscommunication. It all worked out. I would like to state, that the Handicapped Room is of a low grade. If this room were in the United States, I think they would receive a huge citation to make proper repairs and upgrades. Pitiful how a Handicapped person would be considered less than any other person and offered a room in poor condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donald, Thank you for taking time to tell us about you stay at Novotel Santos. We are glad that you enjoyed your stay with us. I will share your comments with our staff. And we hope to see you again very soon. Sincerely, Luiza Luti General Manager

Viktor T. Business - 01/09/2018 AccorHotels certified review
« Not bad, but could be better »

Positive - attitude to the client, very good parking service Negatives - there was tee in the room, but no jug kettle, bad English at some receptionist, receptionist was not capable to enter client's company address and VAT number to the invoice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Viktor , Thank you for taking the time to tell us about your experience at the Mercure São Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luiza Luti General Manager

Chris Couples - 30/07/2018 AccorHotels certified review

- great room for little money - great pool - only negative point: there was a kitchen, but no cutlery in our room

Our hotel has responded to the review
Our hotel has responded to the review

Dear N., We very much appreciate your comments regarding your stay at the Mercure São Caetano do Sul Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lourdes Cruz General Manager

Bart Solo - 24/06/2018 AccorHotels certified review
« Excellent bed, average location. »

I did appreciate the overall comfort and services of the hotel but did not like its location at all. The road is busy and quite load, even early in the morning. There are some food shops and restaurants nearby but if you want to go out, prepare for a long walk crossing some hills.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Lourdes Cruz General Manager

Joao P. Couples - 18/06/2018 AccorHotels certified review
« Very Satisfied »

All the crew has received us very well, we had a good time.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor João P., Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Foi com prazer que recebemos as suas notas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Sanchez Gerência

Karine Couples - 05/06/2018 AccorHotels certified review
« Excelente! »

Adoramos a estadia!

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Karine, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure São Caetano. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Lourdes Cruz Gerente Geral

Ma Business - 28/05/2018 AccorHotels certified review

I was planning to stay for 15 days but only stayed 5 days. I reported three time that my room had issues with the internet connection. Only the first day (Sunday) I was able to connect to my work, Internet was extremely slow. The response from the front desk was that they will "reset the system". I asked them if there was a different room that get a better connection, they told me no. I told them it was the room because I took my PC down to the lobby and I was able to connect to work without issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mario Alberto A., Thank you for taking the time to tell us about your experience at the Mercure São Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lourdes Cruz Manager

Anonymous Business - 27/05/2018 AccorHotels certified review
« Normal »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Catarina, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure São Caetano. É sempre um prazer receber as impressões de nossos hóspedes. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-la em sua próxima visita à cidade. Sinceramente, Lourdes Cruz Gerente Geral

Fabio L. Business - 18/05/2018 AccorHotels certified review
« hospedagem »

hospedagem caracteristica mercure

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Fabio, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Foi com prazer que recebemos as suas notas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Lourdes Cruz Gerente Geral

J Business - 07/05/2018 AccorHotels certified review
« My stay was very pleasent »

Location of the hotel was perfect for a business trip. It was close to where the meetings were, and close to many fine choices for dining. Hotel was clean and comfortable. Staff was extremely friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J. We are pleased to receive your comments about your stay at the Mercure São Caetano do Sul. Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Best regards, Lourdes Cruz General Manager

Higor Business - 18/04/2018 AccorHotels certified review
« top »

atendeu as expectativas

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Higor, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Foi com prazer que recebemos as suas notas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Lourdes Cruz Gerente Geral

Felipe G. V. Solo - 03/04/2018 AccorHotels certified review
« Good experience »

The experience was good, the bedroom and bathroom was cleaned and organized. The receptionist are very kindly and fast. Pretty good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Senhor Felipe, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Foi com prazer que recebemos as suas notas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Lourdes Cruz Gerente Geral

Gary B. M. Business - 28/03/2018 AccorHotels certified review
« Good hotel »

The experience was good, but there are certain thing that can be improved. For instance there was no iron in the rooms, there were only around 3 irons for the hole hotel and they were never available. I had to visit a customer with my clothe rinkle, other hotels like Holiday Inn they have an iron on every single room. Most of people in the hotel only speaks portugues, no english or spanish. When ordering food it was a nightmare.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Cruz General Manager

Lawrence B. Business - 21/03/2018 AccorHotels certified review
« Clean, comfortable, but cramped »

I was only in town for 5 days so I did not mind much that my room was on the small side (160 sq. ft. - 8' x 20'). Bed was comfortable, plenty of storage for clothes, and nice shower. Restaurant food was very good with large portions and the gym has adequate equipment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Cruz Manager

Scott F. Couples - 19/03/2018 AccorHotels certified review
« A very easy pleasurable stay »

I used the online check in feature which was fast and very handy. The room was clean and modern and the room was a good size. We thoughrly enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lourdes Cruz General Manager

Tony S. Business - 13/03/2018 AccorHotels certified review
« Perfect »

Great, the staff in the Bar was fun! They made us great mixed drinks and served us Ice Cold Budweisers! Please tell the team thank you very much! Tony

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atenciosamente, Lourdes Cruz General Manager

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