Hotel - Mercure Sao Caetano do Sul Hotel
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Sao Caetano do Sul Hotel

Rua Alegre 440  Bairro Santa Paula 
09550250  SAO CAETANO DO SUL
BRAZIL

369 reviews
TripAdvisor Rating Based on 369 reviews
See rates
Best price guarantee
From
From 160.00 BRL Non member rate
From 144.00 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter  (Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Solarium
  • Billiards/Snooker

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 7 meeting room(s)
  • Copy/print service available  (Nearby)
See all services

Hotel location

Our rooms

Whether you're here for a long or short stay, make the most of our comfortable apartments.With the option of no-smoking floors, our apartments are air-conditioned and have a bedroom, lounge with desk, kitchenette and terrace.

  • 125 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • Minibar
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,312 reviews

Our guest reviews for Mercure Sao Caetano do Sul Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 369 reviews
AccorHotels certified review
Kn Business - 03/07/2017
« Good hotel - staff were excellent »

Stayed 5 nights. Room was nice but bed a little uncomfortable. There are restaurants about 10 minute walk. Hotel restaurant was OK and room service food marginal (I had a burger).

AccorHotels certified review
Anonymous Business - 16/06/2017
« fria »

It was cold and the air conditioner didnt work in order to increase the temperature.

AccorHotels certified review
Tomas Business - 04/06/2017
« Ok »

Good but WIFI DIDNT WORK and Ethernet cable was broken

TripAdvisor certified review
Business - 29/05/2017
« Opinion »

Good price for a Mercure hotel, but the breakfast is to expansive, it is almost the same offered by IBIS Santo André, but it costs the doble of the price. There is no standard on the reception, some times it is very good, some times it is horrible. The standard room has a not used door that gave me the impression that some one could enter the room any time during the night, it is weird.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Juliana Souza/Assistant Manager

AccorHotels certified review
Sergio Business - 20/05/2017
« Not worth the cost »

Hotel cost is too high for the service and structure offered

AccorHotels certified review
Kelly J. Business - 17/05/2017
« Pleasant, relaxing and accomodating. »

This was my first time back since the rooms have been refinished. They are very nice. The front desk staff remembered me from my last visit which made me feel good. The food from the restaurant if always superb.

AccorHotels certified review
Anonymous Business - 27/04/2017

Everything was great except laundry service. It was horrible returned my clothes smelling soo bad.

AccorHotels certified review
Anonymous Business - 19/04/2017

People were friendly and accommodating. The place was clean. The food was good. I found the place to be a bit dated and I was surprised that the check-out experience was still manual (not completely electronic).

AccorHotels certified review
Anonymous Business - 17/04/2017

Everything went fine. I ordered some food from the restaurant at night and it was good. The coffee break was fine too. I also enjoyed the quality of the service. I have only one complaint: There were no electrical sockets next to my bed. I had to use one in the other side of the room to charge my phone, and let it on the floor.

AccorHotels certified review
Anonymous Business - 14/04/2017

all ok, great room. Wifi very bad, towels not so good.

AccorHotels certified review
Anonymous Business - 14/04/2017

Good value for money. Con: too far from Sao Paulo downtown and Congonhas airport.

AccorHotels certified review
Anonymous Business - 11/04/2017

hotel staff was very good with speaking English. Also after Friday could not tell the hotel was running on a generator.

AccorHotels certified review
Anonymous Business - 10/04/2017

This was the worst time I used a hotel. No internet, no TV, no elevator, no hot water, breakfast in a dirt space, breakfast with inappropriate location (table was not organized). I planned to stay one month in the hotel but I left it in the first day because of very bad service. The receptionist during the check out also attended me very badly. Very difficulty to chose/indicate this hotel another time.

AccorHotels certified review
Anonymous Business - 09/04/2017

No emergency lighting. Disgracefull response to power failure, with no offer of compensation

TripAdvisor certified review
Business - 04/04/2017
« Good Location »

Great location. The hotel is located near to downtown, drugstore, supermarket, restaurants... In spite of a little bit old, the hotel is very comfortble and the attendants are very friendly and the services too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Yoshio, Thank you for your feedback. Certainly your comments will be replicated to the team. Best Regards Ana Paula Campos Front Desk Leader

AccorHotels certified review
Anonymous Couples - 01/04/2017

Staff is great, kind, friendly and helpful. However, I can't believe there is no complimentary water. I had to pay R$6 for each small bottle of water. For a 4 star hotel, not having complimentary water is actually very weird...

AccorHotels certified review
Anonymous Business - 27/03/2017

The internet connection was not good. The breakfast did not have many options (meat looked to be low quality, cereal was stale) Did enjoy the fresh juice. The elevator was painfully slow. The workout room was neglected. The room was nice, liked the kitchenette. Did not understand the second set of shutoffs in the shower and mistakenly shut off the water to my room.

AccorHotels certified review
Anonymous Business - 27/03/2017

Overall good experience with front desk as highlight and room needing improvements. There was lack of hangers, power plug for the office and shower needs to renew.

AccorHotels certified review
Anonymous Business - 27/03/2017

I had a lot of problems with noises in the bathroom area. The laundry service is not good in terms of timing and administration. The breakfast is not good in terms of variety. Staff extremely proud and good attention. Poor conditions - GYM

AccorHotels certified review
Anonymous Business - 26/03/2017

was ok.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 160.00 BRL Non member rate
From 144.00 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 3.3 km Mercure Santo Andre Hotel
Mercure Santo Andre Hotel
From
From 219.00 BRL Non member rate
From 219.00 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 3.6 km ibis Santo Andre
ibis Santo Andre Hotel
From
From 133.00 BRL Non member rate
From 133.00 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 8.1 km ibis budget São Bernardo do Campo (Opening September 2017)
ibis budget São Bernardo do Campo (Opening September 2017)
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 9.5 km Adagio São Bernardo do Campo (opening September 2017)
Adagio São Bernardo do Campo (opening September 2017)
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in SAO CAETANO DO SUL
See rates