Hotel - Mercure Sao Caetano do Sul Hotel
Mercure Hotel Mercure Hotel

Mercure Sao Caetano do Sul Hotel

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3.5/5 393 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter  (Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Solarium
  • Billiards/Snooker

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 7 meeting room(s)
  • Copy/print service available  (Nearby)
See all services

Hotel location

Our rooms

Whether you're here for a long or short stay, make the most of our comfortable apartments.With the option of no-smoking floors, our apartments are air-conditioned and have a bedroom, lounge with desk, kitchenette and terrace.

  • 125 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • Minibar
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,008 reviews

Our guest reviews for Mercure Sao Caetano do Sul Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 393 reviews
AccorHotels certified review
Dave D. Business - 01/02/2018
« Clean Room, Friendly Staff, Lot's of Road Noise in Room »

Room was clean. The staff was friendly. Service desk was helpful. Bed was comfortable. I was in a front room and the road noise made it difficult to sleep. Remote on A/C stopped working so when I got back to the room on my last night it was very hot in the room. I had let the front desk know that it was not working earlier in the day went I left the hotel in the morning to conduct my business for the day. The person on the desk when I got back around 5:00 PM called the repair person and it took about 45 minutes for a response. They were able to fix the problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Wesley D., We very much appreciate your comments regarding your stay at the Mercure Sao Caetano do Sul Hotel. It is always a pleasure to receive our guests feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you on your next visit to the city. Sincerely, Lourdes Cruz Gerente

AccorHotels certified review
Lucas M. Business - 26/01/2018
« Great »

I fell comfortable like home. Just the check out was really crowded, it could be provided extra staff to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucas, We very much appreciate your comments regarding your stay at the Mercure Sao Caetano do Sul Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you on your next visit to the city. Sincerely, Lourdes Cruz Manager

AccorHotels certified review
Anna B. Solo - 30/12/2017
« Never again »

Staff extremely inattentive and careless. No ramp or elevator for well chairs or heavy luggage to access the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana Goncalves Buck, Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lourdes Cruz Manager

AccorHotels certified review
João C. D. O. Families - 24/12/2017
« Boa »

Eficiente.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado João, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure São Caetano. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Lourdes Cruz Gerente Geral

AccorHotels certified review
Angel V. Business - 15/12/2017
« Very Good »

My stay in the hotel was very good, the only thing that was strange is the toilet paper.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angel Manuel Valdez Venegas Good Afternoon We are pleased to receive your comments about your stay at the Mercure São Caetano do Sul. Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Best regards, Juliana Souza Assistant Manager

AccorHotels certified review
Josh T. Business - 09/12/2017

Fine, the hallway smelled on the fourth floor and the room was loud at night. I was in the street side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joshua Michael Tavel Good Afternoon We are pleased to receive your comments about your stay at the Mercure São Caetano do Sul. Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Best regards, Juliana Souza Assistant Manager

AccorHotels certified review
Franco M. Business - 04/12/2017
« Bad internet »

The overall experience was not bad, but the internet service provided in a business hotel as that is unacceptable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo Franco M. Good Afternoon Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliana Souza Assistant Manager

AccorHotels certified review
Diogo A. D. P. Couples - 20/11/2017
« Room with problems »

Extremely dissatisfied. Air cooler with a very annoying noise, their palettes were constantly beating. Poor sleep. I can not recommend it, for the same cost as staying overnight in an excellent motel or hotel with superior quality!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diogo Adamo de P. Good Afternoon Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliana Souza Assistant Manager

AccorHotels certified review
Anonymous Business - 02/11/2017
« Room was not very clean and checkout experience was terrible. »

I felt the room (particularly the bathroom) could have been cleaner and brighter lighting. It took me more than 15 minutes to check out of the hotel and my charges are still incorrect. I had two charges on my credit card that do not add up to the amount on my receipt. The total of the charges are 1 Real more than the total on my receipt. Errors like this make it difficult to manage my expense report.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Allen Jedrzejczak Good Afternoon Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, I sent your receipt to front desk chief to check this charge. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliana Souza Assistant Manager

AccorHotels certified review
Ademar Solo - 27/10/2017

It was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ademar N. Good afternoon We are pleased to receive you at the Mercure São Caetano do Sul. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Best regards, Juliana Souza Assistant Manager +5…

AccorHotels certified review
Jailson S. Business - 16/10/2017
« EXCELENTE »

EXPERIENCIA POSITIVA E AGRADÁVEL.

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Jailson S. da S. Boa tarde Agradecemos seus comentários referentes á sua hospedagem no Mercure São Caetano do Sul . Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero recebê-lo novamente. Atenciosamente, Juliana Souza Subgerente (1…

AccorHotels certified review
Dan B. Business - 11/10/2017

It was terrible. The rooms were extremely noisy. I had another colleague with me and he indicated the same problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Thomas Berry Good Afternoon Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliana Souza Assistant Manager

AccorHotels certified review
Susan G. Friends - 05/10/2017
« aaaaaaawwwwwwwwweeeeeeeessssssssssoooooooommmmmmmmeeeeeee »

I had no problems. All was excellent. Thank you for making it great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan Marie G. Good Afternoon We are pleased to receive your comments about your stay at the Mercure São Caetano do Sul. Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Best regards, Juliana Souza Assistant Manager

TripAdvisor review
Business - 25/09/2017
« A good stay. »

It's a little bit old hotel, but comfortble. It is located at very convenience place, near to supermarket, drugstore, convenience store and restaurants. The staffs are attencious and prompt to solve any problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yoshio Thank you for share your comments about your stay, hope to receive you again. Juliana Souza/Assistant Manager

TripAdvisor review
Business - 18/09/2017
« excelent »

this hotel is the most for bussines in Sao caetano do Sul. Your Room its very confortable and clean, enjoy a especial experience. the break fast have a lots breads and suice for your choice. Best travel in Mercury são caetano.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabricio Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Juliana Souza/Assistant Manager

AccorHotels certified review
Anonymous Business - 17/09/2017
« Nice clean suite, good for a week long stay »

I had a suite on the 12th floor, was very comfortable with plenty of room. Living area with separate bedroom and small kitchen. Hotel staff was very nice and helpful. Breakfast service was good. One small improvement would be to improve the shower head...it was not an even flow, but this is minor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly Scott A. Good afternoon We are pleased to receive your comments about your stay at the Mercure São Caetano do Sul. Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Best regards, Juliana Souza Manager Assistant

AccorHotels certified review
Cezar G. D. B. Solo - 16/09/2017
« Very wonderful »

It was very comfortable, and everyone was very friendly and helpful. I'm very satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cezar Ribeiro de B. Junior Good Afternoon We are pleased to receive your comments about your stay at the Mercure São Caetano do Sul. Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Best regards, Juliana Souza Manager Assistant

TripAdvisor review
jo_ocarlosdobnerd Friends getaway - 11/09/2017
« JCDaniel - Mercure São Caetano - September 2017 »

Very good stay.... Only recomendation is the restaurant ... It is not in the same level as the hotel as a whole... Service and food presentation very low when compared to price. But the accomodation OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Juliana Souza/Assistant Manager

AccorHotels certified review
Kal B. Business - 07/09/2017
« My default staying place for Sao Paulo Business trips »

Mercure Sao Caetano provides nice welcoming environment and covers all the basics very well. I especially like the layout of the room with a separate sitting/working area, bedroom and a kitchenette. There are 2 large sliding glass doors (one in bedroom and one in sitting area) that you can open to breathe fresh air or to stand in a small balcony to enjoy the views of busy Sao Paulo life. Aresa of improvement include [1] Gym. Cardio equipment was not functional [2] Service time at restaurant --took way too long for a dinner [3] Could not use room service for lunch/dinner/breakfast as the person on the other side could not understand/speak English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kalrav B. Good Afternoon We are pleased to receive your comments about your stay at the Mercure São Caetano do Sul. Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Best regards, Juliana Souza Manager Assistant

AccorHotels certified review
Alberto Business - 28/08/2017
« It was ok »

The only issue I have is the poor quality of Internet that the hotel provides., Is not adequate to the level needed for Customers, is inconsistent and with very low Band Width.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alberto Vargas B. Good Afternoon We are pleased to receive your comments about your stay at the Mercure São Caetano do Sul. Your comments will be shared with our teams. I'm sure your feedback will be an encouragement to continue to improve the quality of our services. Thank you for your attention and we hope to receive you again. Best regards, Juliana Souza Assistant Manager

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