Mercure São Caetano do Sul Hotel 4 stars

TripAdvisor rating 3.5/5 426 reviews
Mercure São Caetano do Sul Hotel
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Hotel extras

  • ¤ Large apartments measuring 452 sq. ft. (42 m²) with a kitchen and living room.

  • Exclusive wedding package for you to surprise the one you love.

  • Rooms for parents with children are available. Please consult our rates and conditions.

  • Rooftop leisure area with a pool, sauna and fitness center.

  • Exclusive events facilities, with seven meeting rooms.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter Nearby
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Billiards/Snooker
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure São Caetano do Sul Hotel

Rua Alegre 440
Bairro Santa Paula
09550250
são caetano do sul
brazil

Tel: +551142289000

Fax: (+55)11/42289011

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    CONGONHAS At 16km / 9.94 miles

  • By plane

    GUARULHOS At 25km / 15.53 miles

  • By train

    ESTACAO SAO CAETANO At 3km / 1.86 miles

  • By train

    ESTACAO UTINGA At 2km / 1.24 miles

GPS :-23.620251, -46.553455

Our accommodations

Whether you're here for a long or short stay, make the most of our comfortable apartments. With the option of no-smoking floors, our apartments are air-conditioned and have a bedroom, lounge with desk, kitchenette and terrace.

Studio for 2 people

  • Max. number of persons: x2
  • Area: From 17
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with a double bed

  • Max. number of persons: x2
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with twin beds

  • Max. number of persons: x2
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

DON PEPE DI NAPOLI

Type of cuisine: International

Typical Italian restaurant, with national and international wine list. Air conditioned and with ambient music. Feijoada (traditional Brazilian stew) buffet every Saturday.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR E CAFE VILA CONTI

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 65 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 30 people

Find out more
Mercure São Caetano do Sul Hotel Meeting Room

Our guest reviews for
Mercure São Caetano do Sul Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,002 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

426 reviews

Great

Customer review rating 4.3/5

Mario O. Business - 12/04/2019 AccorHotels certified review

Everything was great, especially the valets, very friendly and proactive Ed

Prezado Sr. Mario, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure São Caetano. É sempre um prazer receber as impressões e sugestões de nossos hóspedes. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em sua próxima visita à cidade. Sinceramente, Luiza Luti Gerente Geral

Short

Customer review rating 4.3/5

Bradley Business - 01/04/2019 AccorHotels certified review

Need to improve the cleaning

Prezado Senhor Enrique, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Já repassamos seu coemntário para nossa Equipe de Governança, reforçar os padrões de nossas liberações de apartamento. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

normal

Customer review rating 4.3/5

Patrícia Business - 27/03/2019 AccorHotels certified review

Satisfatótia

Prezada Senhora Patricia, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Foi com prazer que recebemos as suas notas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Everything I expected.

Customer review rating 4.3/5

Will C. Business - 21/03/2019 AccorHotels certified review

Very nice.

Dear Mr. William, Thank you for the great review about your stay at Mercure Sao Caetano. We are glad that you enjoyed your stay with us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luiza Luti General Manager

Good

Customer review rating 4.3/5

Daniel Business - 25/02/2019 AccorHotels certified review

Over all my staying was very good, the only comment that I have is about the Gym place with old equipment and some broke equipment.

Dear Daniel, Thank you for the great review about your stay at Mercure São Caetano. We are glad that you enjoyed your stay with us. We will share your comments with our staff. And we hope to see you again very soon. Sincerely, Mercure São Caetano Team

Passagem Normal

Customer review rating 4.3/5

Paulo Business - 19/02/2019 AccorHotels certified review

Tudo dentro do esperado.

Prezado Senhor Paulo, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Vamos investigar e reforçar os treinamentos de processos de Check-In. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Excelente

Customer review rating 4.3/5

Carminho Families - 18/02/2019 AccorHotels certified review

Excelente estadia, recomendo.

Prezada Julia, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Foi com prazer que recebemos as suas notas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Moldy, noisy, tiny

Customer review rating 4.3/5

Anonymous Couples - 03/02/2019 AccorHotels certified review

- Black mold spots throughout the shower area, missing cement between tiles - Shower makes loud noises, so neighbors showering during the night would wake us up all the time - Poor noise insulation, could hear minor events in the hallway clearly - I was asked to sign a piece of paper for access to a clothes iron... Why on earth? Oh, and no ironing board! - Tiny spartan room - Door between 2 rooms: I had no way to ensure it was locked from my side - Loud staff knocking everywhere and waking us up early on Sunday morning - Staff opted me in to your points program WITHOUT MY CONSENT (GDPR adherence please!)

Dear Evaldo, Thank you for taking the time to tell us about your experience at the Mercure São Caetano. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to handle your comments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure São Caetano Team

Great hotel and an awesome price! Shame about the cooking facilities.

Customer review rating 4.3/5

Scott F. Couples - 14/01/2019 AccorHotels certified review

This is the second time I have stayed at the mercure in São caetano. It’s great value for money and I will stay time and time again. The only criticism that I have is that even though a full kitchen is provided, no actual kitchen utensils or any cooking equipment is provided. Their are plates but no actual cutlery. And even though there is coffee/tea provided, their is no kettle to boil water so it’s totally redundant. Apart from that, everything was brilliant! I can’t fault the staff at all! They are very helpful!

Dear Scott F., We very much appreciate your comments regarding your stay at the Mercure São Caetano do Sul Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Sao Caetano Team

Horrible.

Customer review rating 4.3/5

Lucas Business - 21/11/2018 AccorHotels certified review

It was not as expected. Room service did not show up both days in a row (i had to call it in at 5-6pm when i arrived). Flush broke as well. Staff could be much more friendly at all times.

Prezado Senhor João, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Sentimos muito não termos correspondido ás suas expectativas, por favor deixe-me apresentar minhas mais sinceras desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que estaremos tomando medidas apropriadas para lidar e prevenir futuras ocorrências. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Good place to stay and sleep, bad Internet Wifi

Customer review rating 4.3/5

Alberto Business - 01/11/2018 AccorHotels certified review

The quality of the Wifi Internet is terrible, not even a basic Access, also it was intermintent, and I have been in this hotel many times in the past, and is the same always with the Wifi. If I could I would go to another hotel, but is the closest to my office when I go to Brazil., hope you do something about the Internet connection and quality.

Dear Alberto Vargas, Thank you for taking the time to tell us about your experience at the Mercure São Caetano. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the internet speed to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure São Caetano Team

Good

Customer review rating 4.3/5

Jan Solo - 10/10/2018 AccorHotels certified review

The batteries in the air conditioning unit were broken. The internet was faulty.

Dear Janaina, Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luiza Araujo Luti General Manager

Friendly staff, quiet neighbourhood

Customer review rating 4.3/5

Viacheaslav Friends - 14/09/2018 AccorHotels certified review

The hotel is clean, friendly staff, good location in a quiet neighbourhood.

Dear Mr. K., Thank you for the great review about your stay at Mercure São Caetano. We are glad that you enjoyed your stay with us. I will share your comments with our staff. And we hope to see you again very soon. Sincerely, Luiza Luti General Manager

Great staff, great hotel

Customer review rating 4.3/5

Marcelo Solo - 13/09/2018 AccorHotels certified review

That's not the first time I stay there. The team is nice , location is great and the rooms are really good!

Dear Mr. P., Thank you for taking time to tell us about you stay at Mercure São Caetano. We are glad that you enjoyed your stay with us. I will share your comments with our staff. And we hope to see you again very soon. Sincerely, Luiza Luti General Manager

A lesson learned with humor.

Customer review rating 4.3/5

Donald Couples - 05/09/2018 AccorHotels certified review

We made our reservations months in advance. We requested a low floor and MAYBE a room for my in-laws who are elderly and handicapped. On arrival, we were given a room that didn't look like the photo in the advertisement. We were so very tired, that we took the room and went on our way. The next morning, I asked my spouse why the toilet was built on a platform. Our room keeper Ely explained we were in a handicapped room. We looked at the room across the way, and discovered more of what we were supposed to have-minus a kitchenette. The front desk changed our rooms. Our room keeper Ely gave us nothing but 5 star service every day. Ely was the highlight of the stay. When we went to check out after 9 days, we were refunded monies, because the front desk said we did not have the right accommodations (kitchenette missing-size of room). So all in all, caution with miscommunication and question, question, question if it doesn't look like the photo on the website or meet your expectations. Even though my spouse who is from Sao Caetano spoke in Portuguese to the front desk about the foibles, we still laugh at the whole situation of miscommunication. It all worked out. I would like to state, that the Handicapped Room is of a low grade. If this room were in the United States, I think they would receive a huge citation to make proper repairs and upgrades. Pitiful how a Handicapped person would be considered less than any other person and offered a room in poor condition.

Dear Donald, Thank you for taking time to tell us about you stay at Novotel Santos. We are glad that you enjoyed your stay with us. I will share your comments with our staff. And we hope to see you again very soon. Sincerely, Luiza Luti General Manager

Not bad, but could be better

Customer review rating 4.3/5

Viktor T. Business - 01/09/2018 AccorHotels certified review

Positive - attitude to the client, very good parking service Negatives - there was tee in the room, but no jug kettle, bad English at some receptionist, receptionist was not capable to enter client's company address and VAT number to the invoice

Dear Viktor , Thank you for taking the time to tell us about your experience at the Mercure São Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luiza Luti General Manager
Customer review rating 4.3/5

Chris Couples - 30/07/2018 AccorHotels certified review

- great room for little money - great pool - only negative point: there was a kitchen, but no cutlery in our room

Dear N., We very much appreciate your comments regarding your stay at the Mercure São Caetano do Sul Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lourdes Cruz General Manager

Excellent bed, average location.

Customer review rating 4.3/5

Bart Solo - 24/06/2018 AccorHotels certified review

I did appreciate the overall comfort and services of the hotel but did not like its location at all. The road is busy and quite load, even early in the morning. There are some food shops and restaurants nearby but if you want to go out, prepare for a long walk crossing some hills.

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Lourdes Cruz General Manager

Very Satisfied

Customer review rating 4.3/5

Joao P. Couples - 18/06/2018 AccorHotels certified review

All the crew has received us very well, we had a good time.

Prezado Senhor João P., Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Foi com prazer que recebemos as suas notas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Thales Sanchez Gerência

Excelente!

Customer review rating 4.3/5

Karine Couples - 05/06/2018 AccorHotels certified review

Adoramos a estadia!

Prezada Sra. Karine, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure São Caetano. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Lourdes Cruz Gerente Geral
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