Mercure São Caetano do Sul Hotel 4 stars

TripAdvisor rating 3.5/5 441 reviews
Mercure São Caetano do Sul Hotel
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+ 21 Services
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Hotel extras

  • ¤ Large apartments measuring 452 sq. ft. (42 m²) with a kitchen and living room.

  • Exclusive wedding package for you to surprise the one you love.

  • Rooms for parents with children are available. Please consult our rates and conditions.

  • Rooftop leisure area with a pool, sauna and fitness center.

  • Exclusive events facilities, with seven meeting rooms.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter (Nearby)
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Billiards/Snooker
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure São Caetano do Sul Hotel

Rua Alegre 440
Bairro Santa Paula
09550250
são caetano do sul
brazil

Tel: +551142289000

Fax: (+55)11/42289011

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    CONGONHAS At 16km / 9.94 miles

  • By plane

    GUARULHOS At 25km / 15.53 miles

  • By train

    ESTACAO SAO CAETANO At 3km / 1.86 miles

  • By train

    ESTACAO UTINGA At 2km / 1.24 miles

GPS :-23.620251, -46.553455

Our accommodations

Whether you're here for a long or short stay, make the most of our comfortable apartments. With the option of no-smoking floors, our apartments are air-conditioned and have a bedroom, lounge with desk, kitchenette and terrace.

Studio for 2 people

  • Max. number of persons: 2
  • Area: From 17
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Apartment with unique products/services: Nespresso, bathrobe, slippers and amenities

  • Max. number of persons: 2
  • Area: From 42
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Room with a double bed

  • Max. number of persons: 2
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

DON PEPE DI NAPOLI

Type of cuisine: International

Typical Italian restaurant, with national and international wine list. Air conditioned and with ambient music. Feijoada (traditional Brazilian stew) buffet every Saturday.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR E CAFE VILA CONTI

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 65

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure São Caetano do Sul Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,438 reviews

tripadvisor

TripAdvisor Rating 3.5/5

441 reviews

My hotel in Sao Caetano do Sul

TripAdvisor rating 3.5/5

ptfmachado Business - 14/10/2019 TripAdvisor review

Going to there the best hotel sure is Mercure Great service and deal Nice breakfast and excellent room service Also excellent is facility like swimming pool Must to say that the restaurant an Italian style is excellent

Dear Machado, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

Average

Customer review rating 4.3/5

Ben I. C. Business - 11/10/2019 AccorHotels review

Room was fine. Bed was comfortable. AC did not work, but thankfully the window could be opened to cool down the room. Bathroom sink drained slowly.

Dear Benjamin, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff to check this issue and fix it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team
Customer review rating 4.3/5

Anonymous Solo - 07/10/2019 AccorHotels review

Recepicionista excelente, educada e atenciosa.

Prezado Senhor Wellington, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Colocamos seu comentário em nosso Mural para que sirva de reconhecimento e motivação a nossa Equipe de Recepção. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Perfect

Customer review rating 4.3/5

Davide Business - 30/09/2019 AccorHotels review

Modern room, nice bathroom with big shower, comfortable bed, fantastic breakfast, free wi_fi, good position in a safety zone of San Paolo.

Dear Davide, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

Cleanning is not good and also very expensive in roon service

Customer review rating 4.3/5

Hebert Business - 06/09/2019 AccorHotels review

First day the room was not clean - Bath was not clean - Room service very expensive for the quality of the food.

Prezado Senhor Hebert, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Sentimos muito não termos correspondido ás suas expectativas, por favor deixe-me apresentar meus mais sinceros cumprimentos. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Em nossa reuniões departamentais, tratamos da questão da liberação de apartamentos. Fizemos uma vistoria em todos os apartamentos. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Phenomenal Stay at the Mercure

Customer review rating 4.3/5

Brittney J. A. B. R. Business - 04/09/2019 AccorHotels review

I am an American singer and my stay at the mercure was phenomenal! All of the staff was great but In particular your front desk receptionist Luis was Excellent! He was very professional, he was very familiar with the city, and was able to direct me to some of the best places around. He went out of his way to make sure my experience was the best! I would definitely recommend staying here at the Mercure São Caetano!!!

Dear Brittney, Thank you for taking time to tell us about you stay at Mercure São Caetano. We appreciate you for the great review about our Hotel. We are glad that you enjoyed your stay with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our staff. Luis is not part of out team, but we appreciate your nominal comment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure São Caetano Team

Tranquila e profissional

Customer review rating 4.3/5

Fábio C. Couples - 04/09/2019 AccorHotels review

Hospedagem tranquila , confortavel

Prezado Senhor Fabio, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Not unforgetable

Customer review rating 4.3/5

Jpreichardt Business - 03/09/2019 AccorHotels review

Cold room and smell cigarette smoke

Prezado Senhor Marco, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Lamentamos o sentimento em relação a sua hospedagem conosco. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Já repassamos seu comentário para nossa Equipe de Governança vistoriar o apartamento. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Wonderfull

Customer review rating 4.3/5

Francisco G. Business - 20/08/2019 AccorHotels review

It was very pleasant to be in this Hotel with this facilities

Dear Francisco Javier G., We very much appreciate your comments regarding your stay at the Mercure São Caetano do Sul Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Lourdes Cruz Gerente

Just what we needed after a 3 week stay in not so spacious surroundings

Customer review rating 4.3/5

Steve Families - 24/07/2019 AccorHotels review

After staying with family this property offered both the space and the amenities to make our last day in Brazil much more comfortable. We wish we would have spent our other 2 weeks there

Dear Steve, Thank you for the great review about your stay at Mercure São Caetano. We are glad that you enjoyed your stay with us. I will share your comments with our staff. And we would have liked to have had you and your family longer here. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Sao Caetano Team

Great

Customer review rating 4.3/5

Luiz Business - 15/07/2019 AccorHotels review

Good service, neat rooms, great experience! Only the parking is paid, which is not a good thing...

Prezado Sr. Luiz Felipe, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure São Caetano. É sempre um prazer receber as impressões e sugestões de nossos hóspedes. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em sua próxima visita à cidade. Sinceramente, Luiza Luti Gerente Geral

Stay was OK.

Customer review rating 4.3/5

Vishal Business - 28/05/2019 AccorHotels review

Spent only couple of nights and the experience was OK.

Dear Vishal, Thank you for the review about your stay at Mercure Sao Caetano. We are glad that you enjoyed your stay with us. I will share your comments with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Sao Caetano Team

OK

Customer review rating 4.3/5

Anonymous Solo - 21/05/2019 AccorHotels review

Friendly employees, but room is too noisy. I was awaken by a tv sound from another room

Prezada Senhora Tatiana, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral
Customer review rating 4.3/5

Anonymous Business - 17/05/2019 AccorHotels review

No hot water, toilet would not flush Pipes were very noisy and the hallway noise was quite loud

Dear Kristie Marie H., Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano do Sul Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Sao Caetano Team

Good

Customer review rating 4.3/5

Julio C. H. Solo - 15/05/2019 AccorHotels review

Almost all of the services was satisfactory, just the internet was terrible.

Prezado Senhor Julio, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Sentimos muito não termos correspondido ás suas expectativas, por favor deixe-me apresentar meus mais sinceros cumprimentos. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Estamos em fase final de atualização de nossa conectividade, onde teremos uma aumento em nosso Link. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Amazing

Customer review rating 4.3/5

Anonymous Solo - 14/05/2019 AccorHotels review

It was very nice and very convenient to stay there.

Prezada Senhora Katia, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Foi com prazer que recebemos as suas notas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

good stay

Customer review rating 4.3/5

Anonymous Business - 13/05/2019 AccorHotels review

its was a short stay but good

Prezado Senhor Daiani, Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. Foi com prazer que recebemos as suas notas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Luiza Araujo Luti Gerente Geral

Wonderful experience with Luis!

Customer review rating 4.3/5

Lulu Couples - 23/04/2019 AccorHotels review

Luis was a wonderful matradee! He helped us coordinate where to go in Sao Paulo. His suggestions were awesome! We had a really good time talking to him. His English was great. It helps to much that he could speak English wih us! Lhis is a great asset to the Mercure!

Dear Leah, Thank you for the great review about your stay at Mercure Sao Caetano. We are glad that you enjoyed your stay with us. I will share your comments with our staff. We are happy about your comments about Luis. He is a very special clerk. He is talking "thank you, I learned very much with you" :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very good with room to improve

Customer review rating 4.3/5

Anonymous Business - 23/04/2019 AccorHotels review

* very friendly and helpful front desk service * room size and layout are comfortable, clean & convenient * restaurant breakfast is wonderful, not so much for dinner * sofa fabric is kind of dated and smelly * some bathroom plumbing leaks, neighbor's faucets give off high pitch noise in use * some 110V outlets are good for both US and Brazil (thank you very much), better this way for all outlets

Dear L., Thank you for taking the time to tell us about your experience at the Mercure Sao Caetano. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excelente

Customer review rating 4.3/5

Anonymous Business - 22/04/2019 AccorHotels review

Adorei o hotel.

Prezada Sra. Paula, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure São Caetano. É sempre um prazer receber as impressões e sugestões de nossos hóspedes. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-la em sua próxima visita à cidade. Sinceramente, Luiza Luti Gerente Geral
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