Mercure Grosvenor Hotel Adelaide 4 stars

TripAdvisor rating 3.0/5 2,551 reviews
Mercure Grosvenor Hotel Adelaide
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Hotel extras

The hotel benefits from 7 function rooms on a dedicated floor, catering for all events from 10-300. Rooms blend historic architecture & elegance with the versatility to meet the requirements of any event, hosting anything from gala dinners to interviews.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Grosvenor Hotel Adelaide

125 North Terrace
5000
adelaide
australia

Tel: +61884078888

Fax: (+61)8/84078866

Contact email

Check-in from 14h00

Check out up to 11h00

  • Adelaide Airport Suttle :  

  • By plane

    ADELAIDE INT. At 7km / 4.35 miles

GPS :-34.922246, 138.596574

Our accommodations

The 181 guest rooms at Mercure Grosvenor Hotel Adelaide are fresh, contemporary and inviting. Guests searching for hotels in Adelaide can choose from a range of accommodation styles including Standard,Superior, Privilege and Suites. Also located inside Mercure Grosvenor Hotel is the 3-star ibis Styles Adelaide Grosvenor, offering a choice of 64 comfortable Classic Rooms (previously known as Economy Rooms) with access to all of Mercure Grosvenor Hotel Adelaide's great facilities.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Standard Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Superior Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Superior Room 2 Queen Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Privilege Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Suite 1 King Bed

  • Max. number of persons: 2
  • Area: From 36
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

THE FEDERAL RESTAURANT

Type of cuisine: International

The Federal Restaurant offers a stylish dining environment on the mezzanine level of the hotel overlooking the Adelaide CBD. Enjoy our delicious buffet breakfast and seasonal dinner menu highlighting the best of South Australian produce.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE FEDERAL BAR

Photo non contractuelle / Strictly non binding

The Federal Bar offers a vibrant atmosphere overlooking bustling North Terrace. Grab an espresso coffee on the go, unwind with a drink from our extensive beer, wine and cocktail selection or be tempted by our enticing snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 448

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Grosvenor Hotel Adelaide

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

9,558 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.0/5

2,551 reviews

Very caring staff

Customer review rating 3.9/5

Jessica Families - 08/08/2019 AccorHotels review

My mother was very sick and in and out of hospital, we were staying 700kms away from home and everyone of the staff were so kind,caring and compassionate about our situation and were there to help us in any way they could. From getting a shower chair, making dinner in the restaurant easier or just being there to listen when we had a bad day.. always asking if there was anything more they could do to help us was overwhelming. I highly recommend your hotel and will be staying there anytime I need to go to Adelaide.

Dear Jessica, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. Thank for your beautiful review on our staff here at the hotel. I look forward to sharing it with everyone. I hope your mum is doing better and hopefully the next time we see you will be when its holiday time. Thank you again for sharing your experience, and we hope your next visit will be as wonderful as your last. Please contact myself or Tamara on rm… if you would like any future reservations. We look very forward to one day welcoming you back :) Sincerely, Courtney Hunt & Tamara Van Poorten Assistant Front Office Manager & Front Office Team Leader

nice experience

Customer review rating 3.9/5

Janette R. Families - 08/08/2019 AccorHotels review

The staff and service were excellent. Room clean and comfy. Would ask to stay in a room away from the laundry next time we stay.

Dear Janette, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have made a note on your profile to not be allocated near a laundry again. I am very sorry you were woken up by the noise. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Comfortable and convenient

Customer review rating 3.9/5

Andrew Solo - 08/08/2019 AccorHotels review

Everything was fine. The room was a little noisy but it was not intrusively so and in any case that is to be expected on North Tce. The solution may be double glazing but I suppose that would make the hotel more expensive. $20 for guest parking is a bit steep too. Breakfast was pleasant and staff were friendly and welcoming.

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure Grosvenor. I am happy to hear that you enjoyed a comfortable stay with us and especially enjoyed your breakfast we serve in the Federal restaurant. I will share you feedback regarding car parking prices with our Front Office Manager. We do believe we have a pretty good price compared to other hotels in the CBD. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

very good

Customer review rating 3.9/5

Ruth &. K. S. Friends - 08/08/2019 AccorHotels review

enjoyed the stay very much will stay with you again. thank you

Dear Ruth, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Easy!

Customer review rating 3.9/5

Amy Couples - 07/08/2019 AccorHotels review

Booking was easy, location was easy, checkin was easy and the room was neat, tidy and clean, only downfall was the noise from other customers in the middle of the night waking us up when arriving back after a night out and being quite noisy - otherwise we enjoyed out stay.

Dear Amy, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I 100% agree on our location being great! very close by to everything that the Adelaide CBD has to offer! Please accept my sincere apologies for the noise from other customers in the middle of the night waking you up when you arrived back after a night out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Assistant Front Office Manager

dated hotel

Customer review rating 3.9/5

Matthew M. Business - 07/08/2019 AccorHotels review

The Hotel and the facilities are dated

Dear Matthew, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our hotel is 99 years old and you can definitely tell the age of this old girl. We are currently in the process of discussing changes to be made this year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Bad value for money

Customer review rating 3.9/5

Jk Solo - 06/08/2019 AccorHotels review

The quality of the "superior" room was terrible for the price.

Dear Julie, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately, we have a strange layout here at our hotel, being that we were built 99 years old we have a different structure compared to modern day hotels. I am sorry for the smell in the room and I really hope our housekeeping staff was able to resolve the issue for you and for the eggs being hard and that they took forever to arrive during breakfast time. I have refunded the breakfast charges onto your Visa cc ending 9289. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front office Manager

Overall the staff were fantastic but the room was poor.

Customer review rating 3.9/5

Anonymous Business - 06/08/2019 AccorHotels review

The bathroom was small and it was cramped to sit on the toilet. There was excessive nosie outside starting early in the morning which could be heard in the room. Pay TV was not free. The staff were exceptionally helpful and friendly!

Dear Tiffany, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Being that we were built 99 years old we have a different structure compared to modern day hotels. Please accept my sincere apologies due to the noise outside your room and for the bathroom size. We do provide free-to-air channels on our in-room TV and I hope the staff was able to assist you with this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Pleasant and convenient

Customer review rating 3.9/5

Carmel Business - 05/08/2019 AccorHotels review

Room was a bit dated (except for bathroom) but clean, tidy and a good size. Shower cubicle was rather small which was surprising given the size of the bathroom. breakfast area was not accessible for people with limited mobility (stairs only). All staff were extremely nice and helpful. The location was perfect.

Dear Carmel, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I 100% agree on our location being great! very close by to everything that the Adelaide CBD has to offer! I am sorry if we gave the impression that we do not cater adequately for people with limited mobility for the breakfast. For our guests, with limited mobility, our breakfast staff is more than happy to arrange the breakfast in our bar area and also to to-up our guest's plate from the buffet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Praj Assistant Front Office Manager

Average

Customer review rating 3.9/5

Anonymous Business - 05/08/2019 AccorHotels review

Room was clean, no air conditioning, only heating and couldn't open windows. Room service was poor.

Dear Jana, I appreciate you taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide and thank you for being an ACCOR loyalty member! At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. As your room was a standard room, we had to ensure that it doesn't open due to safety reasons since it overlooks the light-well. I am sorry the ham&cheese panini ordered via our late room service did not match your expectations. I have just refunded $20 to your Visa cc ending 3647. Thank you again for sharing your experience, and we hope to have the chance to welcome you back in the near future Sincerely, Praj Assistant Front Office Manager

Suitable for a business trip.

Customer review rating 3.9/5

Sonia Business - 05/08/2019 AccorHotels review

I was visiting for one night for a work trip. The amenities etc were fine and staff were friendly etc. The breakfast was good. Only comment is that my room felt dark and had a musty smell, but as I was only there for a night it was fine.

Dear Sonia, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and especially the buffet breakfast we offer in the Federal Restaurant. Unfortunately, you were booked in one of our Standard room which are the internal rooms and natural light can be limited. For all your future bookings, I would suggest that you ask the company to book a Superior room or above as these either on the perimeter of the building or facing the North Terrace providing ample of natural light. Please accept my sincere apologies about the room having a musty smell. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Praj Assistant Front Office Manager

services good but room was noisy

Customer review rating 3.9/5

Lisa P. Business - 05/08/2019 AccorHotels review

Breakfast was ok, room service fast and good, desk staff fabulous, however the room I was in was very noisy, with loud noises from either air conditioning or hot water services outside the room beginning at about 5:30 in the morning and continually making loud clanging noised that echoed through the room and made the windows shake. The walls are also very thin and there was a lot of noise from the hallway.

Dear Lisa, I appreciate you taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am extremely sorry for the loud noises that occurred during your stay and I sincerely hope the staff was able to resolve those for you. We are sorry that on this occasion we did not meet your expectations and do hope you will give us another chance at some stage in the future. Sincerely, Hrishi Assistant Front Office Manager
Customer review rating 3.9/5

Bob A. R. Friends - 05/08/2019 AccorHotels review

Good, given the limitations with the age of the building. Room small but adequate. Dining room struggled to cope with numbers at breakfast.

Dear Robert & Judith, I appreciate you taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our hotel is 99 years old and you can definitely tell the age of this old girl. We are currently in the process of discussing changes to be made this year. Please accept my apologies for any inconvenience occurred during the breakfast time in the Federal Restaurant. Our Restaurant Manager is looking into other alternate solutions, so that such situation doesn't arise again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Very comfortable and relaxing

Customer review rating 3.9/5

Grant Friends - 05/08/2019 AccorHotels review

Staff members were very helpful. Location perfect for our needs. Clean and comfortable rooms. Thanks

Dear Grant, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I 100% agree with you about the location being extremely convenient when exploring Adelaide or South Australia ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Assistant Front Office Manager

Comfortable and central to Adelaide

Customer review rating 3.9/5

Mary M. Couples - 05/08/2019 AccorHotels review

One comfortable night - new bathroom was lovely. The staff at check in and departure were helpful and friendly.

Dear Maryanne, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide and thank you for being an ACCOR loyalty member ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Assistant Front Office Manager

No air conditions so given heater that did not work bathroom flooded a menu never changed

Customer review rating 3.9/5

Margot C. Friends - 05/08/2019 AccorHotels review

I have travelled a lot and this would have one of the worst

Dear Margot, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept my sincere apologies for the room being cold. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. I am sorry that your bathroom got flooded and shall get our Maint team to have a look at the drainage system in your room. Our menu changes seasonally however I shall pass your feedback to our Head Chef, to check if he can incorporate any changes by adding some daily specials. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Excellent

Customer review rating 3.9/5

Cathie S. Friends - 05/08/2019 AccorHotels review

check in was easy. The free drinks were fantastic. The bed was comfortable. I do have to mention that the underground car park spaces are a bit tight.

Dear Catherine, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide and thank you for being an ACCOR loyalty member! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are a 99 year old hotel we have a very different structure compared to a modern hotel. Please accept my sincere apologies that you found the car parking stressful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Assistant Front Office Manager

very satisfying

Customer review rating 3.9/5

Robert L. Families - 04/08/2019 AccorHotels review

All our needs were met and staff were very helpful

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Assistant Front Office Manager

Good

Customer review rating 3.9/5

Lorraine G. Couples - 04/08/2019 AccorHotels review

The staff were excellent and very helpful with any issues or directions etc... However, the mattress was dirty and full of bugs biting us during the nights...not happy! The room was spacious, lovely bathroom Restaurant was good value except for the steak ...it was suspiciously tough?

Dear Lorraine and Raymond, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies for the oversight of our housekeeping team by not checking the stains on the mattress. I have passed your feedback about the bugs to our housekeeping manager so can thoroughly check the mattress with a pest control guy. Just out of curiosity, did you happen to notify the staff about the bugs in your bed ? I sincerely do hope you are feeling better now ! I do also apologise for the tough steak in the restaurant If you wish to further discuss the issue, please contact me directly on rm… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Praj Assistant Front Office Manager

good value, great breakky

Customer review rating 3.9/5

Justine Business - 04/08/2019 AccorHotels review

Room was clean and comfortable with plenty of space. Breakfast selection was great.

Dear Justine, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'll pass your compliments to our Head Chef and Hskp Manager and I am sure they will be extremely proud of their teams ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Assistant Front Office Manager
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