Hotel - Mercure Grosvenor Hotel Adelaide
Mercure Hotel Mercure Hotel

Mercure Grosvenor Hotel Adelaide

3.0/5 2,400 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Our rooms

The 181 guest rooms at Mercure Grosvenor Hotel Adelaide are fresh, contemporary and inviting. Guests searching for hotels in Adelaide can choose from a range of accommodation styles including Standard,Superior, Privilege and Suites.Also located inside Mercure Grosvenor Hotel is the 3-star ibis Styles Adelaide Grosvenor, offering a choice of 64 comfortable Classic Rooms (previously known as Economy Rooms) with access to all of Mercure Grosvenor Hotel Adelaide's great facilities.

  • 181 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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3.9/5 AccorHotels Rating 7,290 reviews

Our guest reviews for Mercure Grosvenor Hotel Adelaide

100% genuine reviews from our guests

Find out more
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3.0/5 TripAdvisor Rating 2,400 reviews
Jackie Families - 12/07/2018 AccorHotels certified review
« Never failed us »

Never had a bad experience.. staff always great.. rooms are clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaclyn, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

Amy R. Families - 12/07/2018 AccorHotels certified review
« Very good as always »

Very good short stay. The room is well appointed and clean. Breakfast was great. All the staff were very welcoming and very kind to my daughter

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure they'll be highly elated to know that their guests enjoyed their hospitality. Thanks again for your feedback. I am pleased you enjoyed your stay and the hotel team and I look forward to welcoming you back next time Sincerely, Praj Assistant Front Office Manager

Allen C. Couples - 11/07/2018 AccorHotels certified review
« Great , nice big comfie bed, great breakfast, good coffee , Restaurand food very good , staff very good , downside room with no heating , would stay again , »

Convenient to everything we needed . enjoyed our stay .. . interior a little tired ! Staff very good though , Room needed heating, very cold . We have stayed there quite a few times before .. we had stayed in McCurie Melbourne and thought Adelaide was a better around experience,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allen, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure they'll be highly elated to know that their guests enjoyed their hospitality. Please accept my sincere apologies for the room being cold. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

Robert B. Business - 11/07/2018 AccorHotels certified review
« Overnight stay »

Accommodation was entirely adequate, as were parking facilities. Room was comfortable and well-appointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front office Manager

Shelly Business - 11/07/2018 AccorHotels certified review
« Very noisy »

The room I stayed in backed onto an alley way, car park and bar. There mustn't be an insulation as I heard every single person yelling and carrying on the whole night, as well as cars doing burnouts in the carpark.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rochelle, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Stephen Couples - 11/07/2018 AccorHotels certified review
« Relaxing stay »

We enjoyed our stay, it was made comfotable once we were given a small heater to warm the room as the A/C was not functioning well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure they'll be highly elated to know that their guests enjoyed their hospitality. Please accept my sincere apologies for the room being cold. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. I am glad that the staff was able to arrange a portable heater to warm the room. We are sorry that on this occasion we did not meet your expectations and do hope you will give us another chance at some stage in the future. Sincerely, Praj Assistant Front Office Manager

Jason M. Friends - 11/07/2018 AccorHotels certified review
« Great service and good staff »

Good stop over accomodation when travelling through

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

Brett Friends - 11/07/2018 AccorHotels certified review
« Great staff »

Enjoyed the affordable stay. Breakfast was nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brett, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

Anonymous Solo - 10/07/2018 AccorHotels certified review
« Pleasant stay »

Only a brief visit, but good value for money being an AccorPlus Member

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damien, Thank you for being an ACCOR Loyalty member ! We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback, especially from loyal guest, like yourself. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Bhuskute Assistant Manager

Sharon K. Couples - 10/07/2018 AccorHotels certified review
« excellent »

very relaxing and excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

Janine L. Solo - 10/07/2018 AccorHotels certified review
« great place to stay in Adelaide »

always enjoy staying here, great location, secure parking, fabulous food in the restaurant, all the staff are excellent, nothing too much trouble, will definitely return :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janine, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I completely agree with you about the location of the hotel being great; close by to everything. Thank you for your kind feedback and an AccorPlus Silver member, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

Angela D. Solo - 10/07/2018 AccorHotels certified review
« Not as comfortable as expected »

The hotel was very clean although dated. All of the staff were excellent in their attitudes and attention. Unfortunately the rooms were very cold. Staff were very helpful with providing extra blankets and fan heaters. (There was a fault with the boiler which did not allow the thermostat to be adjusted.) As a Qld resident heating was essential, I was uncomfortable on my first night. During my booking process, breakfast was omitted from the booking altogether. Staff were very helpful and prompt in changing my accommodation and correcting my booking details.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure they'll be highly elated to know that their guests enjoyed their hospitality. Please accept my sincere apologies for the room being cold. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. I am glad that the staff was able to arrange a portable heater to warm the room. Thank you again for your kind feedback, and we hope to see you again soon. Sincerely, Hrishi Bhuskute Assistant Manager

Wendy Solo - 10/07/2018 AccorHotels certified review
« Short but sweet »

Room was comfortable, especially the bed. Choice of different pillows was great. Check in was excellent the young lady on counter was exceptional. Just one thing tiles in renovated bathroom can be slippery in shower, would recommend a rubber mat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed on the slippery floor observation to our maintenance team for actioning the changes. I do apologise for the post-mix Coke zero tasting like Soda water. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Praj Assistant Front Office Manager

Ingrid Families - 10/07/2018 AccorHotels certified review

Clean and tidy rooms. However having an interconnecting room was quite noisy with young people next door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ingrid, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Ben S. Couples - 10/07/2018 AccorHotels certified review
« From check in to check out everything went smoothly »

My wife and myself had a wonderful time in Adelaide and the stay in your hotel just made it that little bit easier to get to where we wanted too.The staff on the front desk were very friendly and helpful especially young Dougie and Sylvia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benedict, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will definitely pass the compliments to Dougie and Silvia and . I am sure they'll be highly elated to know that their guests enjoyed their hospitality. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

Robyn H. Families - 10/07/2018 AccorHotels certified review
« Adequate »

check in was efficient and breakfast was adequate. Room no 438 was very small and not nice. 439 was better with a chair and wall mural to cheer it up a it. Very cold in the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robyn, WWe very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure they'll be highly elated to know that their guests enjoyed their hospitality. Please accept my sincere apologies for the room being cold. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. We are sorry that on this occasion we did not meet your expectations and do hope you will give us another chance at some stage in the future. Sincerely, Praj Assistant Front Office Manager

Luke J. Business - 09/07/2018 AccorHotels certified review
« Nicely presented rooms with absolutely helpful, friendly staff »

Good value for a bedroom in CBD, nearby to all amenities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luke, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I completely agree with you about the location of the hotel being great; close by to everything. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

Anonymous Families - 09/07/2018 AccorHotels certified review
« Great hotel and service »

The room was great, lots of room and comfortable. Only issue I had was as a bigger guy, I didn't fit on the toilet properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luke, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

Anonymous Couples - 09/07/2018 AccorHotels certified review
« Happy »

Service was outstanding. Very helpful and kind. happy to help wherever possible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerryn-Cherie T., We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

Anonymous Business - 09/07/2018 AccorHotels certified review
« Good. »

Experience was good. I was disappointed by the quality of the wifi, I understand that you don't make any promises on the service but it's 2018 and I feel like you should be able to do better than just over dial-up speeds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kiata, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have been investigating options to upgrade the hotel Wi-Fi and we hope to have a resolution soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

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