Hotel - Mercure Grosvenor Hotel Adelaide
Mercure Hotel Mercure Hotel

Mercure Grosvenor Hotel Adelaide

3.0/5 2,452 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Our rooms

The 181 guest rooms at Mercure Grosvenor Hotel Adelaide are fresh, contemporary and inviting. Guests searching for hotels in Adelaide can choose from a range of accommodation styles including Standard,Superior, Privilege and Suites.Also located inside Mercure Grosvenor Hotel is the 3-star ibis Styles Adelaide Grosvenor, offering a choice of 64 comfortable Classic Rooms (previously known as Economy Rooms) with access to all of Mercure Grosvenor Hotel Adelaide's great facilities.

  • 181 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 7,991 reviews

Our guest reviews for Mercure Grosvenor Hotel Adelaide

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 2,452 reviews
Couples - 15/11/2018 TripAdvisor review
« Good Value for money hotel »

Very much enjoyed our 2 stays recently. Staff went out of their way to be helpful and all were kind and very efficient in all aspects. Hotel is very well located in the CBD. We also enjoyed many good meals in the Federal Restaurant and always with excellent service. Well done Mercure Grosvenor

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I look forward to showing your feedback to our Food & Beverage Team. I completely agree with you about the location of the hotel being great; close by to everything. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Courtney, Assistant Front Office Manager

Family - 15/11/2018 TripAdvisor review
« Perfect City Hotel »

Stayed extra day as loved being there Great location walking distAnce to zoo /museum /festival theatre/shops Festival Theatre/River walks etc.Trams to Glenelg/Botanical Gardens.Royal ADELAIDE Hospital

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jet, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I completely agree with you about the location of the hotel being great; close by to everything. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Courtney, Assistant Front Office Manager

Name Families - 14/11/2018 AccorHotels certified review
« Average »

Werent advised there was more than 1 Care Car park with flat rate for Mecure overflow guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie Frances, I appreciate you taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Todd Front Office Manager

Tania Solo - 14/11/2018 AccorHotels certified review
« Not the normal »

Normally I give the Mercure Grosvenor top marks but unfortunately this stay did not live up to expectations. 2nd check in attempt was slow and not up to usual standard, room was basic and bed uncomfortable and asked for new one re Gold Accor Status. Wanted to grab something light to eat from the bar at just before 10pm only to be told kitchen was already closed. Late Check Out request was not registered and had to call to confirm the next morning to be told it was $15/hour. Cleaning staff knocked on door wanting to clean room before check out then was asked again when I was taking bags to car before check out. When upgraded the room had a smell and the fridge did not work. I called re this and it was fixed by the time I got back to my room after going out. Also had to request/mention that I had not received my all benefits due to me as a Gold Accor Plus member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Todd Front Office Manager

Anonymous Couples - 13/11/2018 AccorHotels certified review
« Overnight leisure stay »

Pretty good, easy check in, comfy room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tegan, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Caz Couples - 13/11/2018 AccorHotels certified review
« dissapointing stay »

Stayed three nights in one bedroom suite, arrived to hot dusty smelling room and couldn't get air conditioning to work. The separate living room was a windowless cave like room with noise from above floor. The bar fridge had a stale milk/parmasen cheese smell which we had to clean so that we could put our cold goods in. Tried moving rooms but only one room available on second floor which was extremely noisy and hotel at capacity. Staff tried their best. The manager come up and show us the second ac control on side of cupboard behind a chair. The other controler was at the front door and didn't work. Had to sleep with balcony doors closed with noisy air conditioner on. The hotel was however close to convention centre and public transport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolynn, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrian General Manager

Wendy M. Couples - 13/11/2018 AccorHotels certified review
« Small room »

The service and location was great. However the room, although clean was pretty dismal. The only window was blanked out because it had awful view. It felt very closed in and small and wished we had asked for a better room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrian General Manager

Amber Couples - 13/11/2018 AccorHotels certified review
« Couldn’t sleep for the constant noise, bathroom had an awful smell. »

The admin were nice people, however the room looked nothing like the photos. Our room was tiny, the carpet was filthy along with the walls. There was a constant loud noise throughout the night, including a running water noise. The bathroom had an awful smell to it so we had to keep the door closed at all times. The parking was 100m away from the hotel and we had to carry all of our stuff up to our room, the parking was $20 a night and you couldn’t go in and out or it would be a further $20.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amber, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Todd Front Office Manager

Tania C Solo travel - 13/11/2018 TripAdvisor review
« Not Up To Par »

This is normally my hotel of choice as the standard of service is normally very good, unfortunately I did not receive the normal level of service during this stay. Check In:Checked in twice as first time the only rooms available were not the best so I choose to check in later. The gentleman at my first attempt was really nice and friendly. The second attempt to check in was a mess, the lady was not organised, not very friendly and it took a bit to find my room key, etc. I checked in online. Not up to the normal standard that I receive hereRoom:The room I got (424) makes me wonder how bad the other rooms that were available earlier, as the one I received wasn't great and the bed was uncomfortable so I requested a change and an upgrade as I am an Accor Plus Gold Member. Room I received upon upgrade (314) was better but the fridge did not work and the room had a unpleasant odour, but that was partly rectified by opening the window. The fridge was fixed after I reported it. The bed was comfortable and I had a reasonable nights sleep but it was a bit loud in the morning with noises coming in from the street below. Bathroom was very small but adequate for one person. The opening windows were a nice touch. View was of the carpark across the road (side street).Restaurant: I had lunch at the restaurant prior to checking out. I had the chicken parmi which came with chips and a side salad. Service was pleasant and meal was nice.Check Out:Check out in itself wasn't bad but normally I have the invoice emailed to me after check out, this time I had to wait for it, not a big thing but still time wasting. Service/Other:Had issues relating to my Gold Accor Status that needed to mention that I shouldn't have. Request for late check out, which is a status reward, wasn't put on my file and luckily I thought to check the morning I was to check out. When calling to check I was told it was going to cost me $15/hour twice before the lady realised that I was an Accor member and it was free for 2 hours. Never been told I could only check out 2 hours late before. Housekeeping knocked on my door before 11am to clean room and then seemed put out when I advised that I wasn't checking out til later. When I was taking my bags to my car, housekeeping were in the passage and checked what room I was in (314) so she could clean it. Technically I had nearly an hour before I was going to check out as I was going to have lunch first. Came across very pushy and hurried

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney, Assistant Front Office Manager

R.j.h. Solo - 12/11/2018 AccorHotels certified review

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian General Manager

Kim Solo - 12/11/2018 AccorHotels certified review
« Great location »

Relaxing and convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I completely agree with you about the location of the hotel being great; close by to everything. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

P L. Solo - 12/11/2018 AccorHotels certified review
« Good hotel »

good location, nice staffs and clean room. the only problem is the shower room, couldn't close properly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mu-Hsuan, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit and the service provided by the staff at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I completely agree with you about the location of the hotel being great; close by to everything. Please accept my apologies for the inconvenience you faced due to the shower door, I have passed this on to the Maintenance Team to fix the issue. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Hrishi Bhuskute Assistant Manager Front Office

Chris Couples - 12/11/2018 AccorHotels certified review
« Disappointing in every way! »

There was mould all over the aircon vent. The room was the smallest I have ever stayed in. The bed rolled around the room whenever you tryed to sit on it. They carpark was flooded to the point that I had to walk through 4 inches of gross smelly black water ( well i hope it was just water) to get my to my car the next morning so my shoes had to be thrown out! A glass of wine from the bar was off! It made what was supposed to be a rare special night really terrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leah, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Todd Front Office Manager

Jan Business - 12/11/2018 AccorHotels certified review
« very nice room »

only one complaint, coming from the country wasn't used to the noise on the street next to my room. they are a little bit noisy emptying the bins at 2.30am

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Lacey Business - 12/11/2018 AccorHotels certified review
« Good location and friendly staff, however the facilities were dated and there was a stale smell. »

The Mercure was a great location for us to attend a conference across the road. We felt welcomed and enjoyed the buffet breakfast. Unfortunately there was a stale smell in the room and it was not possible to get fresh air due to the window not staying up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lacey, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian General Manager

Gourab Families - 12/11/2018 AccorHotels certified review

Reasonably good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gourab, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hrishi Bhuskute Assistant Manager Front Office

Amanda Couples - 12/11/2018 AccorHotels certified review
« A home away from home »

Just perfect. A well appointed cosy room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda, Thank you for being an Accor Plus Silver member ! We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is lovely to hear that you consider us to be your home away from home. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to welcome you back "home" soon. Sincerely, Hrishi Bhuskute Assistant Manager Front Office

Deidre C. Couples - 12/11/2018 AccorHotels certified review
« It was clean tidy suit our purpose »

it was fine. Near the railway station,which we needed everyday. it was clean not fancy, but somewhere to put our heads down at night. There was a musty smell coming from the drain near the toilet. We left the bathroom fan on to take the smell away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deidre, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian General Manager

Mr I. A. Business - 11/11/2018 AccorHotels certified review
« The staff is what made my stay great. »

I booked over the phone with Bella on the front desk. Between her and Tamara they work in my booking. They were both very helpful and pleasant to deal with over the phone. Upon arrival at the hotel, I was actually greeted and checked in by Bella, which was a wonderful experience. Although very new, she has potential to go a long way. The other staff in the restaurant and counters were very attentive with excellent service skills. The hotel itself is a wonderful historical building in a great location. My only complete is the colours in the hallways and rooms, it makes it look very tired. Even if trying to stick to a traditional colour palette, there are better colours. That would make up for lack of views when moving through the hotel. Once again Thankyou

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian A., Thank you for staying with us, and thank you for your positive feedback and comments. We are delighted to read that our Front Desk and Restaurant Staff made your stay a pleasurable experience from the start. I will share your feedback with Bella and Tamara, we greatly appreciate your kind words. Yes, our hotel is a historical building with a lot of history in Adelaide, and situated in a great location in the city. Your comments with regards to the interior colour scheme will be referred over to our Management Team for review. Thank you for your honest and constructive feedback. We are glad to hear you enjoyed your stay, and we look forward to welcoming you back again soon for a return stay. Sincerely, Luke Assistant Front Office Manager

Andrew Couples - 11/11/2018 AccorHotels certified review
« Average, run down »

Thankful it was not overly hot. Room is advertised with air conditioning. Air conditioning did not work. We left it on the entire duration on the coolest setting. It did nothing. I would not recommend the hotel if temperatures were hot. I need to sleep with cool air on every night even in winter, so it was an unpleasant sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrian General Manager

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