Mercure Grosvenor Hotel Adelaide 4 stars

TripAdvisor rating 3.0/5 2,564 reviews
Mercure Grosvenor Hotel Adelaide
See on a map
+ 22 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

The hotel benefits from 7 function rooms on a dedicated floor, catering for all events from 10-300. Rooms blend historic architecture & elegance with the versatility to meet the requirements of any event, hosting anything from gala dinners to interviews.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Grosvenor Hotel Adelaide

125 North Terrace
Adelaide, SA 5000
PO Box 8095, Station Arcade
5000
adelaide
australia

Tel: +61884078888

Fax: (+61)8/84078866

Contact email

Check-in from 14h00

Check out up to 11h00

  • Adelaide Airport Suttle :  

  • By plane

    ADELAIDE INT. At 7km / 4.35 miles

GPS :-34.922246, 138.596574

Our accommodations

The 181 guest rooms at Mercure Grosvenor Hotel Adelaide are fresh, contemporary and inviting. Guests searching for hotels in Adelaide can choose from a range of accommodation styles including Standard,Superior, Privilege and Suites. Also located inside Mercure Grosvenor Hotel is the 3-star ibis Styles Adelaide Grosvenor, offering a choice of 64 comfortable Classic Rooms (previously known as Economy Rooms) with access to all of Mercure Grosvenor Hotel Adelaide's great facilities.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Standard Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Superior Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Superior Room 2 Queen Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Privilege Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Suite 1 King Bed

  • Max. number of persons: 2
  • Area: From 36
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

THE FEDERAL RESTAURANT

Type of cuisine: International

The Federal Restaurant offers a stylish dining environment on the mezzanine level of the hotel overlooking the Adelaide CBD. Enjoy our delicious buffet breakfast and seasonal dinner menu highlighting the best of South Australian produce.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE FEDERAL BAR

Photo non contractuelle / Strictly non binding

The Federal Bar offers a vibrant atmosphere overlooking bustling North Terrace. Grab an espresso coffee on the go, unwind with a drink from our extensive beer, wine and cocktail selection or be tempted by our enticing snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 448

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Grosvenor Hotel Adelaide

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

9,926 reviews

tripadvisor

TripAdvisor Rating 3.0/5

2,564 reviews

other than the room being hot, it was a nice place to stay

Customer review rating 3.9/5

Anonymous Business - 11/10/2019 AccorHotels review

The temperature in the room was very hot and the air con didn't seem to work the first night

Dear Katrina Mary, We very much appreciate your comments regarding your stay at the Mercure Grosvenor. I am happy to hear that you enjoyed a comfortable stay with us. I'm very sorry about the room temperature. Unfortunately, being an older hotel, we do have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

The room was nice and roomy, adequate for the short stay

Customer review rating 3.9/5

Brett E. Business - 11/10/2019 AccorHotels review

I was surprised to see that both IBIS and Mercure were sharing a hotel, a little unsure how this works given the separate levels these hotels display. I arrived late in the evening and the staff were very supportive and all was in order.

Dear Brett, Thank you for being an ACCOR Loyalty member ! We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback, especially from loyal guest, like yourself. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Very enjoyable

Customer review rating 3.9/5

Joan R. Families - 11/10/2019 AccorHotels review

The staff at Mercure were very efficient and helpful with any request rooms were very clean and spacious

Dear Joan, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Comfortable and Convenient

Customer review rating 3.9/5

Anonymous Business - 11/10/2019 AccorHotels review

The hotel is conveniently located to many Adelaide City facilities. The staff were courteous and efficient. An issue I had with the shower screen was rectified promptly.

Dear John, We very much appreciate your comments regarding your stay at the Mercure Grosvenor. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

very poor room -

Customer review rating 3.9/5

Amanda Business - 11/10/2019 AccorHotels review

laminate joinery chipped, walls and mirror stained, paintwork chipped, pillows lumpy, internal window with film so no view, bathroom window with perspex grotty, shower tiny - we have alerted conference company of poor quality of accommodation

Dear Amanda, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations I am so sorry to hear that you did not have a great experience this time round. Your review will be shared with our Management team for much needed improvements to be made. We have a strange layout here at our hotel, being that we were built 99 years old we have a different structure compared to modern day hotels. Our standard rooms are internal rooms that unfortunately yes only look out onto a brick wall, I am very sorry the room did not meet your expectations, I can assure you the other room categories are different and not all the same. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Very pleasant , older, hotel, wonderfully located, and with excellent breakfast and dining.

Customer review rating 3.9/5

Iver Business - 11/10/2019 AccorHotels review

Very pleasant , older, hotel, wonderfully located, and with excellent breakfast and dining. The staff were excellent. I was a bit disappointed that the bathroom had only a shower and no bath and that a maintenance panel was just leaning against the "vanity", rather than being screwed on. More maintenace will help with the latter. The hotel is older but generall

Dear Iver, Thank you for being an ACCOR Loyalty member ! We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and especially the buffet breakfast we offer in the Federal Restaurant. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. We look forward to welcoming you back in the near future. Kind regards, Courtney, Assistant Front Office Manager

Warmly welcomed and looked after so well.

Customer review rating 3.9/5

Alan S. Couples - 10/10/2019 AccorHotels review

We very much enjoyed our stay. Room was a good size. Would have been good to see outside but understand it's an older hotel where this is not possible to change. The positive was that the room was quiet ie no traffic noise. For us travelling in a short time ie 3 weeks 5 different hotels and having to look after our own meals it would have been great to have a small microwave so as to have our own meals. To be fair out of the 5 hotels we stayed at this was only provided in 1 of them. Hotel very well situated for main facilities, shopping and transport links. Staff all very helpful and professional. Breakfast excellent, evening meal when taken was good. We were disappointed there was no Gideon bible in the room it would have been a great help to have one. Having a car park with the hotel was a great help. Rooms were kept very clean.

Dear Alan and Elizabeth, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. I have passed this feedback onto our Housekeeping department in regards to the room not having a bible in them. Microwaves are available to our guests upon request :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Very Happy

Customer review rating 3.9/5

Anonymous Families - 10/10/2019 AccorHotels review

our room service was delicious & cooked to perfection AND delivered quite quickly. Very happy with our stay.

Dear Julie, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had a comfortable stay and enjoyed your visit at our hotel, especially the room service our Food & Beverage team provided to our guests :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Room249 too small for two people, no window so dark and the en-suite not easy to manoeuvre in.

Customer review rating 3.9/5

Anonymous Couples - 09/10/2019 AccorHotels review

Staff were always helpful and friendly and dining there was pleasant

Dear Linda and Clive, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. We have a strange layout here at our hotel, being that we were built 99 years old we have a different structure compared to modern day hotels, I am very sorry the room did not meet your expectations, I can assure you the other room categories are different and not all the same We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Friendly but confined

Customer review rating 3.9/5

Anonymous Solo - 09/10/2019 AccorHotels review

The room was spacious and staff were very friendly. However, shower dimensions meant there wasn’t enough room to move and fitness centre was very small. Some equipment didn’t work.

Dear Veneta, Thank you for being an ACCOR Loyalty member ! We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive feedback, especially from loyal guest, like yourself. I will share your comments with our team, especially our Maintenance team to fix the issues in the exercise room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Pleasant stay with very friendly staff

Customer review rating 3.9/5

Carolyn Families - 09/10/2019 AccorHotels review

We enjoyed our stay. For the price we paid with the inclusion of $1 breakfast it was extremely value for money. The staff were really friendly and nice and i had a call the maintenance man to assit who was so lovely and fixed teh propblem

Dear Carolyn, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and especially the buffet breakfast we offer in the Federal Restaurant. I'm happy to read our Maintenance team was able to assist you during your stay, I look forward to sharing this review with them :) We look forward to welcoming you back in the near future. Warm regards, Courtney, Assistant Front Office Manager

Everything was required

Customer review rating 3.9/5

Mario P. Couples - 09/10/2019 AccorHotels review

Nothing special but alright

Dear Ingrid and Mario, We very much appreciate your comments regarding your stay at the Mercure Grosvenor. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Disappointing

Customer review rating 3.9/5

Joanne V. Friends - 09/10/2019 AccorHotels review

The best thing I can say about the hotel is that it was in a great location for my needs. The room I was allocated was awful. There was noise throughout the day. I was woken up by the noise very early in the morning. The bed was uncomfortable and the bathroom door only closed if you slammed it shut.

Dear Joanne, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations While I'm pleased to read you found our location great, it however saddened me to read that was all you liked about your stay with us. I have passed this feedback onto our Housekeeping department and Management Team to start rectifying the areas of concern you have raised. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Donna

Customer review rating 3.9/5

Donna Families - 09/10/2019 AccorHotels review

We had a great stay ! The staff were so friendly and helpful. The location was great we had Rundle mall just around the corner . We had the museum just down the road, the river torrens close and the tram stop right out the front of the hotel . Highly recommend staying !

Dear Donna, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. We look forward to welcoming you back in the near future. Warm regards, Courtney, Assistant Front Office Manager

Very Convenient

Customer review rating 3.9/5

Suzan H. Business - 08/10/2019 AccorHotels review

The Hotel is close to the conference centre were I was for 3 days. I like that it was beside the river and I could go for a walk in the morning or late afternoon. The town is just there and if you want to go further afield there is a tram stop just outside. So very convenient. The bedroom and bathroom were a good size. However, overall a little run down. Breakfast was good although busy on some days.

Dear Suzan, We very much appreciate your comments regarding your stay at the Mercure Grosvenor. We are delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Convenient location

Customer review rating 3.9/5

Carol W. Solo - 08/10/2019 AccorHotels review

Would have liked a face washer, bath robe and slippers to give a higher rating

Dear Carol, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia. We can provided face washers, robes and slippers on request :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Great location

Customer review rating 3.9/5

Grant Couples - 08/10/2019 AccorHotels review

Was a great hotel for the location we wanted at a reasonable price

Dear Grant, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Friendly staff with lovely room

Customer review rating 3.9/5

David C. Friends - 08/10/2019 AccorHotels review

Great breakfast with the winter special. Great rooms, clean and well presented. Friendly staff on arrival, very helpful.

Dear David, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and especially the buffet breakfast we offer in the Federal Restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Nice place to stay

Customer review rating 3.9/5

Tammie Families - 08/10/2019 AccorHotels review

It was very close to where we needed to be for the weekend

Dear Tammie, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I 100% agree with you on our location being excellent, very close to everything the Adelaide CBD has to offer when travelling to South Australia Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

A bit disappointing..

Customer review rating 3.9/5

Tim G. Couples - 07/10/2019 AccorHotels review

Staff were friendly and tried to be helpful, but can only work with what they have got. Good points.. coffee machine in room. Big room. Disappointing... shower only just flowed, not much water if you want it warm water.

Dear Tim, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations. I am so sorry to hear that you did not have a great experience this time round and experienced issues during your stay with the shower. I will work with our Maintenance team to investigate this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in adelaide