Hotel - Mercure Grosvenor Hotel Adelaide
Mercure Hotel Mercure Hotel

Mercure Grosvenor Hotel Adelaide

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3.0/5 2,348 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Our rooms

The 181 guest rooms at Mercure Grosvenor Hotel Adelaide are fresh, contemporary and inviting. Guests searching for hotels in Adelaide can choose from a range of accommodation styles including Standard,Superior, Privilege and Suites.Also located inside Mercure Grosvenor Hotel is the 3-star ibis Styles Adelaide Grosvenor, offering a choice of 64 comfortable Classic Rooms (previously known as Economy Rooms) with access to all of Mercure Grosvenor Hotel Adelaide's great facilities.

  • 181 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Radio in room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 6,567 reviews

Our guest reviews for Mercure Grosvenor Hotel Adelaide

100% genuine reviews from our guests

Find out more
3.0/5 TripAdvisor Rating Based on 2,348 reviews
AccorHotels certified review
Margaret L. Families - 20/02/2018
« Disappointing »

The air conditioning wasn't working properly & the rooms, restaurant etc were very warm. It is the worst experience we have had in a mecure hotel. We didnt even receive an apology that it wasnt working or that we could request a fan for our room. We found this out from other dissatisfied customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry that the air conditioning was not functioning during your stay, last year we sent part of the hotel chiller away to be repaired and whilst this was done successfully, it went into fault just ahead of Adelaide's heat wave. A few weeks ago I actually ordered a brand new primary chiller and we expect this to be installed in about 6-8 weeks. Unfortunately we did not expect the current chiller to go into fault and be left with no back up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Acting General Manager

AccorHotels certified review
Sara Friends - 20/02/2018
« great location for short stay »

Very pleasant, great space in the rooms, well apointed and very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sara, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. I am glad you enjoyed your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Acting General Manager

AccorHotels certified review
Anonymous Couples - 20/02/2018
« affordable & comfortable »

Temperature over night was noo warm to sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sherilie, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the poor air conditioning at the hotel at the moment, we are just experiencing some mechanical issues with our centralised plant & equipment, but we are working tirelessly to resolve these issues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Acting General Manager

AccorHotels certified review
Lesley Y. Couples - 20/02/2018
« Always a great place to stay for an Adelaide visit »

A lovely welcome, free upgrade, complimentary drinks and breakfast included in our package. We will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lesley, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Acting General Manager

AccorHotels certified review
Greg Couples - 19/02/2018
« Great location »

Great location with lots to do within a very short walk. Room was clean and tidy but significantly smaller than we are use to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Greg, on your next visit, please mention you would prefer a larger room, our hotel is quite unique and we have a number of different rooms differing in size (even in the same room category), the staff will be more than happy to try to accommodate your request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Acting General Manager

AccorHotels certified review
Neville K. Couples - 19/02/2018
« Will find it difficult to return due to lack of airconditing and road noise - got no sleep »

Airconditioner did not work properly, very hot and humid. Staying in a room close to North Terrace meant noisy road noise and people. Should look at double glazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neville, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry that the air conditioning was not functioning during your stay, last year we sent part of the hotel chiller away to be repaired and whilst this was done successfully, it went into fault just ahead of Adelaide's heat wave. A few weeks ago I actually ordered a brand new primary chiller and we expect this to be installed in about 6-8 weeks. Unfortunately we did not expect the current chiller to go into fault and be left with no back up. I definitely agree with your double glazing comments, would love to get that done. The hotel is about to change ownership so I expect to be able to present some capital upgrade plans soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Acting General Manager

AccorHotels certified review
Robert R. Business - 19/02/2018
« The staff were sensational but being 6'4" the bathroom door nearly took my head off, the non functioning air conditioning couldn't be turned off and was extremely noisy »

The staff were sensational but being 6'4" the bathroom door nearly took my head off, the non functioning air conditioning couldn't be turned off and was extremely noisy and there was a consistent banging that sounded like it was coming from a piece of the building coming loose and flapping in the breeze.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry that the air conditioning was not functioning during your stay, last year we sent part of the hotel chiller away to be repaired and whilst this was done successfully, it has just failed us again. A few weeks ago I actually ordered a brand new primary chiller and we expect this to be installed in about 6-8 weeks. Unfortunately we did not expect the current chiller to go into fault and be left with no back up. I will get maintenance to try to figure out where the noise was coming from so we can remove it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Acting General Manager

AccorHotels certified review
Anonymous Business - 19/02/2018
« Absolutely the most dissapointing Hotel I've ever stayed in. »

On Entering my room (321) I was confronted with a disgusting stale smell that reminded me of a room that had not been aired for 12 months. I put up with it for about half an hour while I ironed my shirts and then had to get out. I could only open the bathroom window about 100mm and had to jamb a toilet roll under the bedroom window to keep it open (the whole time I was there) and let some air in hopefully. Could not fit the jug under the sink tap to fill it up. The dim lights and ageing yellowing walls were in a disgusting condition. They were dirty and stained also. The carpet had dirty stains on it and looked dirty as well. I tried turning the aircon up but this made no change to airflow or temp. When I went to go to sleep I turned it off but still heard a drone coming from the vents all the time. If you weren't warned, which I wasn't, and opened the rather small bathroom door, it slammed into the glass shower door lucky not to break it. The bathroom, while very narrow, looked recently renovated and bright but I would say the vanity basin is way too small. This has to be the most disappointing time I had on my First stay in Adelaide. I would normally be looking forward to returning to my nice hotel room after a long day to relax, but I would stay out as much as I could due to the state the room was in. I would not recommend your hotel to anyone, and will definitely not be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry that the air conditioning was not functioning during your stay, last year we sent part of the hotel chiller away to be repaired and whilst this was done successfully, it went into fault just ahead of Adelaide's heat wave. A few weeks ago I actually ordered a brand new primary chiller and we expect this to be installed in about 6-8 weeks. Unfortunately we did not expect the current chiller to go into fault and be left with no back up. This does not forgive the remaining issues in the room and I really appreciate your candidness as I do not get to go and see every room as often as I would like. I will now go to this room and see for myself. I appreciate your feedback greatly and I am sorry that we will unlikely see you again. The hotel is about to take new ownership so I will be pushing for upgrade works asap. Sincerely, Simon Acting General Manager

AccorHotels certified review
Crystal Couples - 19/02/2018
« Staff were lovely, room was comfortable but underwhelming »

As previously mentioned all staff were lovely but the actual accomodation was underwhelming. The carpets are stained, the air conditioning unit was dirty,loud and hasn’t been cleaned in years and the bed runner had ?makeup/blood stains on it which was offputting. For a superior room in a 4 star hotel I was disappointed with the accomodation and cleanliness of the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Crystal, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have forwarded your feedback to our maintenance and housekeeping managers to address the issues your raised. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Acting General Manager

AccorHotels certified review
Joan Couples - 19/02/2018
« Our stay was fair. »

Welcoming and friendly. Hotel was adequate if somewhat dated. Eg carpets looked grubby in passageways but linen etc clean and fresh. Staff helpful. The weather was hot and air conditioning did not work. No fresh air so the room air felt stale. Management apologised and provided a fan. Breakfast meals okay, dining area crowded when busy, overflow had to traipse up and down stairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joan, I appreciate you taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. Thank you for your polite feedback given the lack of air conditioning during your stay. I am working tirelessly to get this resolved so that we minimise the impact on future guests. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Simon Acting General Manager

AccorHotels certified review
Jill S. Solo - 19/02/2018
« Ms. Jill S. »

The room was extremely hot, with air conditioning not being able to cool room, several people were complaining about it. There was a blank wall from a glass petition, no windows and pigeons were going into the glass. The bed was reasonably comfortable, the seafood marinara hardly had any seafood, so for the price was not very impressed. The room and carpet looked tired. Location was good , with tram close by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry that the air conditioning was not functioning very well during your stay, last year we sent part of the hotel chiller away to be repaired and whilst this was done successfully, it went into fault just ahead of Adelaide's heat wave. A few weeks ago I actually ordered a brand new primary chiller and we expect this to be installed in about 6-8 weeks. Unfortunately we did not expect the current chiller to go into fault and be left with no back up. I have passed your comments over to our Head Chef for an improved dish in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Acting General Manager

AccorHotels certified review
Basilio S. Couples - 19/02/2018
« Most uncomfortable »

Not a good value for money, lift just one to service the number of room/guest,no sensors to remain open when gust are going in or coming out of it, dining room not big enough to cater for guest at breakfast time, no lift to the breakfast room unable to cater for guest that have mobility impairments and elderly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Basilio, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Simon Acting General Manager

AccorHotels certified review
Greg S. Business - 18/02/2018
« Worst Accor branded hotel I have ever stayed in. »

Air conditioning was so non existent that a pedestal fan was required.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry that the air conditioning was not functioning during your stay, last year we sent part of the hotel chiller away to be repaired and whilst this was done successfully, it went into fault just ahead of Adelaide's heat wave. A few weeks ago I actually ordered a brand new primary chiller and we expect this to be installed in about 6-8 weeks. Unfortunately we did not expect the current chiller to go into fault and be left with no back up. Thankyou again for your feedback Greg, we are working through some trying times at present but we hope we can get the hotel back in shape very soon. I hope you enjoyed the Hardware Conference. Sincerely, Simon Acting General Manager

AccorHotels certified review
Meryl W. Couples - 18/02/2018
« A fan is good but AC is better it needs to be fixed. »

We found the location very good service good but the air con didn't work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meryl, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry that the air conditioning was not functioning during your stay, last year we sent part of the hotel chiller away to be repaired and whilst this was done successfully, it went into fault just ahead of Adelaide's heat wave. A few weeks ago I actually ordered a brand new primary chiller and we expect this to be installed in about 6-8 weeks. Unfortunately we did not expect the current chiller to go into fault and be left with no back up. Meryl, thanks again for your feedback, the hotel is working through some trying times at present. I hope to be able to get the necessary repairs done asap and improve the experience for our future guests. Sincerely, Simon Acting General Manager

AccorHotels certified review
Anonymous Business - 17/02/2018
« Friendly staff, nice room, comfortable room, impressive breakfast. »

Very good

AccorHotels certified review
John S. Families - 17/02/2018
« Terrible »

Last Friday week ago and last Saturday the air conditioning was not working in our room. Both nights the room temperature was approximately 35 degrees or higher. To make matters worse my wife is disabled and she spent the day time in the room as I was attending a conference. It was too hot in the restaurant as well. In addition the room was like a jail cell as we didn’t have any windows to open or look out. I believe that you should send us the money we paid as the conditions were horrible. It’s most important that the General Manager views my comments.

AccorHotels certified review
Mrs J. H. Couples - 17/02/2018
« A somewhat outdated hotel with very small, odd shaped rooms. »

First room was small and bathroom minute. The bathroom had been modernised but even so, far too small. No windows. Our second room was better but still no windows, badly laid out and shower doors kept falling apart. Really felt that the whole building needed to be demolished and start a rebuilding programme.

AccorHotels certified review
Louise D. Friends - 17/02/2018
« No Air-Conditioning, rooms like prison cells »

Staff pleasant, but would have been nice to be advised that the air-conditioning had not been working for a few days when we checked in. We would have stayed at a different hotel. Is a health hazard and very unpleasant experience to not be able to sleep. Probably a good idea to un-white the windows too.

AccorHotels certified review
Corinna Business - 17/02/2018
« Ok »

On downside room was quite warm. It was very hot weather tho. Couldn't turn up the volume on TV so couldn't hear it over air cond. Loved the free brekky and fact I got moved to a cooler room!!

AccorHotels certified review
Tricia T. Business - 17/02/2018
« The room was clean and well presented, although the car parking is atrocious. »

The staff are very welcoming and happy to help out with holding my luggage. The room was clean and had everything you need for a good stay. The bathroom, although tiny, was well presented. My only fault was with the parking which was difficult and this would unfortunately prevent me from staying again. Coming from the country, I have a large vehicle and it just is too hard to get into a park, let alone negotiating the tight corners.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tricia, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For future reference, the hotel has an overflow arrangement with CarePark commercial carpark next door, you may park there for the same overnight cost and you just pay the hotel and we give you an exit pass. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Acting General Manager

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