Hotel - Mercure Grosvenor Hotel Adelaide
Mercure Hotel Mercure Hotel

Mercure Grosvenor Hotel Adelaide

3.0/5 2,472 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 93.00 AUD Non member rate
From 93.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Our rooms

The 181 guest rooms at Mercure Grosvenor Hotel Adelaide are fresh, contemporary and inviting. Guests searching for hotels in Adelaide can choose from a range of accommodation styles including Standard,Superior, Privilege and Suites.Also located inside Mercure Grosvenor Hotel is the 3-star ibis Styles Adelaide Grosvenor, offering a choice of 64 comfortable Classic Rooms (previously known as Economy Rooms) with access to all of Mercure Grosvenor Hotel Adelaide's great facilities.

  • 181 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 8,329 reviews

Our guest reviews for Mercure Grosvenor Hotel Adelaide

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 2,472 reviews
Brenton L. Couples - 17/01/2019 AccorHotels certified review
« Excellent service great location »

The staff have been fantastic couldn't do enough to make our stay more than comfortable with nothing to much trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brenton, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I completely agree with you about the location of the hotel being great; close by to everything. Thank you for your kind feedback and for being an Accor Plus Silver member, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

Kevin Families - 17/01/2019 AccorHotels certified review
« Family break »

We've stayed here a number of times, only the room configuration changes, 4 nights this time. All the service is very good, front desk, cleaners, meal & drinks staff. Had breakfast every morning, which was very good, just the one evening meal as we were out other times & thoroughly enjoyed. We had a hire car and the parking is pretty tight, a couple of nights we couldn't get a park but were directed to the overflow parking station, which was an inconvenience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback and for being an Accor Plus Silver member, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

Anonymous Couples - 16/01/2019 AccorHotels certified review

Comfortable room, close location for being out and about Adelaide.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I completely agree with you about the location of the hotel being great; close by to everything. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

Sophia Couples - 16/01/2019 AccorHotels certified review
« Frustrating »

It was disappointing we had issues with our door which eventually after four or five attempts to get it sorted needed new batteries We had to follow up on requests for an extra bed two to three times before we were given the bed Lack of security was a concern as key card did not need to be swiped in lift to access floors as we had children with us this concerned me greatly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sophia, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Adele Families - 16/01/2019 AccorHotels certified review
« Great »

Great value

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adele, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Kerry B. Solo - 16/01/2019 AccorHotels certified review
« Value for money »

With the extra perks included (free overnight parking and a $20 food/beverage voucher) the Grosvenor Hotel was good value. Negatives were that the air conditioner was noisy and inefficient, and the room was on the small side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

C. F. Families - 16/01/2019 AccorHotels certified review
« Great location, friendly staff »

We had a great stay. The location was perfect as walking distance to the river and city and very close to all public transport. The staff were very friendly, particularly Grant with his daily puzzles and his knowledge and suggestions of what to do in Adelaide.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katharine, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team, I'd like to thank you for mentioning Grant in particular, he is indeed a great asset to our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Colin H. Solo - 16/01/2019 AccorHotels certified review
« reasonable »

hard to find my room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin h., Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Anonymous Couples - 15/01/2019 AccorHotels certified review
« Satisfied but could have been better »

The room was small and adequate. Parking was difficult with a full carpark at night. Very tight parking positions. Air conditioning in the room just adequate. Other than that, a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Malcolm E. Solo - 15/01/2019 AccorHotels certified review
« Product Review »

Staff were excellent and helpful. Room was very cold and unable to control (ducted a/c system) except to turn the fan off. The fan control was not labelled and was only found by experimenting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Toml Families - 15/01/2019 AccorHotels certified review
« Mercure Adelaide »

Room was well equipped with nice beds and amenities but I have reported to the front desk my room has a minor water pipe leaking behind the toilet but unfortunately it wasn't fix prior to checkout of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tommy, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Kaye S. Families - 15/01/2019 AccorHotels certified review
« Family stay »

Great location and comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kaye L S., Thank you for taking the time to comment on your stay at the Mercure Grosvenor, Adelaide. We are happy to hear you enjoyed a comfortable stay with us. Thank you again for your positive comments and we hope to welcome you back in the near future for a return stay. Sincerely, Luke Assistant Front Office Manager

Betty L. Solo - 15/01/2019 AccorHotels certified review
« Clean tidy friendly convenient »

Only one thing, whilst I realise that offering grapefruit juice at breakfast may not be commercially viable; you could perhaps do what other establishments do, and keep a small stock and squeeze them fresh on request.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Betty, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass your feedback onto our Food and Beverage department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

John D. Couples - 15/01/2019 AccorHotels certified review
« pleasant »

easy book in and car parking, rooms clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

James Couples - 15/01/2019 AccorHotels certified review
« Good experience. Good value for money. »

Had a lovely room. Very close to Adelaide Oval. Only thing we struggled with a bit was not being able having an individual air-conditioner in the room. We were there in very hot weather and found at night it wasn’t cool enough for us but we were only able to change the fan speed which didn’t seem to help a lot. Definitely still a good experience overall though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James and Megan, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. We are happy to hear you had a positive guest experience while staying with us. We do apologies for any discomfort caused due to our air conditioning not cooling the room enough. We have referred your feedback over to our Maintenance department for follow-up. Again, we are sorry for any discomfort this has caused. We greatly appreciate you sharing with us your concerns and honest feedback. We do hope you will give us the opportunity to welcome you back for a return stay in the near future. Sincerely, Luke Assistant Front Office Manager

Anonymous Families - 14/01/2019 AccorHotels certified review

We arrived at 11.30pm and the room we booked and prepaid was not available. We were given 2 different excuses. The room we were given wasn't good. The air con was making loud noises. We had to exit the room we were given the next morning. Thankfully we were upgraded and everything else was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Please accept my sincere apologies about your initial room however I am glad everything worked out well from Day 2. We are sorry that on this occasion we did not meet your expectations and do hope you will give us another chance at some stage in the future. Sincerely, Praj Assistant Front Office Manager

Fiona Families - 14/01/2019 AccorHotels certified review
« Comfortable »

Comfortable. Room was clean, staff very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Troy J. Solo - 14/01/2019 AccorHotels certified review
« Excellent very pleased with the service »

Highly recommend super location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Troy, We very much appreciate your comments regarding your stay at the Mercure Grosvenor. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Steve Families - 14/01/2019 AccorHotels certified review
« Fair but nothing special »

Arrived in 40+ heat and AC not working, moved to upgraded room, which also had dodgy AC, with a horrible night. Informed reception and moved again next day. Breakfast service had staff ? forgot ordered poached eggs waiting 30 mins with 3 reminders which happened on 2 mornings. On return to our room late afternoon on 3 occasions room not made up and called reception to request same. I asked if any consideration of reducing the exorbitant parking fees as we were staying for 9 nights and unpleasant start to stay with AirCon break down. Same declined. As Accor plus members we stay regularly in Mercure Hotels and have only had the best of experiences, this stay was not up to our other experiences. A positive was the federal restaurant experience, the young man serving us and the meals were exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

John K. Business - 14/01/2019 AccorHotels certified review
« Short, Sharp & Shiny »

Picked a 'Red Hot Room' deal, booked online, job sorted!

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for being an ACCOR Loyalty member ! We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback, especially from loyal guest, like yourself. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 93.00 AUD Non member rate
From 93.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates