Mercure Grosvenor Hotel Adelaide 4 stars

TripAdvisor rating 3.0/5 2,521 reviews
Mercure Grosvenor Hotel Adelaide
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Hotel extras

The hotel benefits from 7 function rooms on a dedicated floor, catering for all events from 10-300. Rooms blend historic architecture & elegance with the versatility to meet the requirements of any event, hosting anything from gala dinners to interviews.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Grosvenor Hotel Adelaide

125 North Terrace
5000
adelaide
australia

Tel: +61884078888

Fax: (+61)8/84078866

Contact email

Check-in from 14h00

Check out up to 11h00

  • Adelaide Airport Suttle :  

  • By plane

    ADELAIDE INT. At 7km / 4.35 miles

GPS :-34.922246, 138.596574

Our accommodations

The 181 guest rooms at Mercure Grosvenor Hotel Adelaide are fresh, contemporary and inviting. Guests searching for hotels in Adelaide can choose from a range of accommodation styles including Standard,Superior, Privilege and Suites. Also located inside Mercure Grosvenor Hotel is the 3-star ibis Styles Adelaide Grosvenor, offering a choice of 64 comfortable Classic Rooms (previously known as Economy Rooms) with access to all of Mercure Grosvenor Hotel Adelaide's great facilities.

Standard Room 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room 2 Queen Beds

  • Max. number of persons: x4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room 2 Queen Beds

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room 2 Single Beds

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite 1 King Bed

  • Max. number of persons: x2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

THE FEDERAL RESTAURANT

Type of cuisine: International

The Federal Restaurant offers a stylish dining environment on the mezzanine level of the hotel overlooking the Adelaide CBD. Enjoy our delicious buffet breakfast and seasonal dinner menu highlighting the best of South Australian produce.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE FEDERAL BAR

Photo non contractuelle / Strictly non binding

The Federal Bar offers a vibrant atmosphere overlooking bustling North Terrace. Grab an espresso coffee on the go, unwind with a drink from our extensive beer, wine and cocktail selection or be tempted by our enticing snack menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 448 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more
Mercure Grosvenor Hotel Adelaide Meeting Room

Our guest reviews for
Mercure Grosvenor Hotel Adelaide

100% genuine reviews from our guests

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AccorHotels Rating 3.9/5

9,041 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.0/5

2,521 reviews

Basic hotel in the middle of the city

TripAdvisor rating 3.0/5

nerdag Business - 21/05/2019 TripAdvisor review

The location is the main thing going for this hotel. It's not quite up to the usual Mercure standard - this is a three star hotel at best. Rooms are tired and old, the service is threadbare, and the breakfasts are basic, but good enough. Roadside rooms are particularly noisy, with little separation from the passing foot traffic. If you want a nice stay, you're better off looking next door at the Sofitel for not much more per night. If you are after a budget stay, then this place fits the bill.

Dear Nerdag, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our hotel is 99 years old and you can definitely tell the age of this old girl. We are currently in the process of discussing changes to be made this year. I do hope that one day you will return and you can see first hand the improvements we are making. Kind regards, Courtney, Assistant Front Office Manager

Fantastic service

Customer review rating 3.9/5

Natalie Solo - 20/05/2019 AccorHotels certified review

Staff are always very friendly and go out of their way to help

Dear Natalie, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Adelaide. I am pleased that you have enjoyed your stay with us, particularly the service provided by our team. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Courtney Assistant Front Office Manager

Room was extremely hot

Customer review rating 3.9/5

William Couples - 20/05/2019 AccorHotels certified review

Room was extremely hot and after mentioning it to front desk was given just a fan. Which did nothing but blow hot air around. The hallway stank on the 4th floor as if the carpet had had water damage and never been replaced. So we had 3 nights without sleep and had to trip over the homeless and drunk people getting to and from the hotel. I have stayed in this hotel previously and never had these issues. The building is in major need of an upgraded to have better air con/heating

Dear William, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations. Please accept my sincere apologies for the room being too hot. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. I'm happy to announce that we have just finalised a carpet design for our hallways to the rooms, we expect this to be completed in the next coming months. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

the central heating killed the experience

Customer review rating 3.9/5

Anonymous Business - 20/05/2019 AccorHotels certified review

The automated central heating was way too hot, we weren't the only ones suffering as we were told that everyone was getting fans.

Dear Anita, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. I hope we get the chance to welcome you back in the future. Kind regards, Courtney Assistant Front Office Manager

Very conveniently situated, lovely staff, very comfortable bed.

Customer review rating 3.9/5

Maura G. Couples - 19/05/2019 AccorHotels certified review

Really lovely check in with a very welcoming man. Front desk people make all the difference and this man instantly made us feel welcome. The room was clean and the bed was very comfortable. Hotel itself is tired and probably needs a touch up.

Dear Maura, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Adelaide. I am pleased that you have enjoyed your stay with us, particularly the service provided by my team, especially the man who checked you in, I have gone into the system and looked and his name is Grant. I look very forward to showing him your kind words. We hope to welcome you back in the near future. Sincerely, Courtney Assistant Front Office Manager

Didn't had a good sleep...

Customer review rating 3.9/5

Win Solo - 19/05/2019 AccorHotels certified review

Friendly staff at the reception...one of the reason why I'm giving it 5/10. Another reason is clean room with relaxing design. I knew the building is old and as per your staff a heritage one. It is like a maze to find my room. The first problem is the noise of the old centralised aircon, so if you are sensitive to noise like me just forget to stay here. You don't have control unlike other centralised aircon. The hotel sets the temperature, you can just adjust if you want it high, which the aircon makes louder noise, or you want it low. You will have a small flat screen TV in your room as well. I must say the room is spacious. After an online real time feedback, I received a call and agreed to be moved to another room and hurriedly packed my things. The staff came and we proceeded to another room in the same level. To my disappointment after switching on the aircon it made the same noise, plus the room is obviously smaller than my previous room, which will make the noise much worst. I decided just to go back to my previous room. I worked in a hotel as well and I made sure that before I offer another room it will be better from the previous room. Aside from the noise coming from the aircon, other noise is coming from outside or from the next room. I can't actually figure it out. It seems to be like a machinery or drilling noise. So it was really an unpleasant stay. The view of the room is a wall of another building as well. During cold months, be prepared to bear the cold breeze coming outside when you use the toilet. I think there is some gaps with the window, plus the chance of being seen by other people from the other building, check the window of your toilet and you will know what I mean. The bed moves as well, most probably because of the wheel. Breakfast has few options, the bacon seems to be undercooked, and the scrambled egg was never refilled, it was an empty tray with little bits of left over. Way below the standard of Mercure breakfast in Sydney. As a member I was lucky enough to pay just $1, otherwise not worth to pay the full price. Bar staff on my arrival when I got my welcome drink is not friendly at all, seems to be that I am a disturbance on what she is doing. I asked for white wine which she repeated, but received a red wine instead. I didn't bother to ask her to change as she seems to be so busy for a few people in the bar. Overall, not happy with my first stay here. I ended up more tired than getting the needed rest.

Dear Winthrop, Thank you for being an ACCOR Loyalty member ! Thank for your beautiful review on our staff here at the hotel. I look forward to sharing it with them. Our hotel is 99 years old and you can definitely tell the age of this old girl. We are currently in the process of discussing changes to be made this year. All your feedback will be shared with our hotels management team for the much needed improvements to be made. Thank you again for sharing your experience, and it is our hope that we can one day welcome you back to show the improvements we are making first hand. Sincerely, Courtney Assistant Front Office Manager
Customer review rating 3.9/5

Dolores S. Solo - 19/05/2019 AccorHotels certified review

I was very unhappy with everything in general. The room was very dark and dingy and general service in the restaurant left a lot to be desired. As I had booked my holiday through "Hello world travel' I had no idea it would be this bad and would not recommend it to anyone in the future,

Dear Dolores, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager
Customer review rating 3.9/5

Katrina Families - 19/05/2019 AccorHotels certified review

Fantastic perfect service, great central spot, just wished bar and restaurant were open later

Dear Katrina, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback, I completely agree with you about the location of the hotel being great; close by to everything. I do apologise that the bar was close upon your return to the hotel. I will share your review with our Restaurant Manager for improvements to be made. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Another enjoyable stay

Customer review rating 3.9/5

Robyn H. Couples - 19/05/2019 AccorHotels certified review

100% excellent priority check in ecperience. Lovely room. Restaurant service is slow. More staff needed on football nights.

Dear Robyn, Thank you for being an ACCOR Loyalty member ! We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. I'm happy to read you enjoyed your stay with us this time and your expectations were met. I will share your review with our Restaurant Manager to improve our service in the Federal Restaurant especially on a busy footy night. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Great service,location

Customer review rating 3.9/5

Mike Friends - 19/05/2019 AccorHotels certified review

Hotel situated in central location within walking distance of shopping,very convenient

Dear mike, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I 100% agree with you on our location being very convenient to everything the Adelaide CBD has to offer!. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Steev G.

Customer review rating 3.9/5

Steve G. 3. P. M. D. C. Q. Friends - 19/05/2019 AccorHotels certified review

I always enjoy Mercure accommodation, the room was a little small, however that was my choice. The Buffet breakfast was superb, the service was exemplary. I have enjoyed a Silver Accor card fro many years

Dear Steve, Thank you for being an ACCOR Loyalty member ! We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback, especially from loyal guest, like yourself. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Staff were very helpful and the hotel was clean and easy to get to from all areas of the city.

Customer review rating 3.9/5

John &. J. H. Couples - 19/05/2019 AccorHotels certified review

Apart from the stairs which needed to be negotiated to reach the breakfast room. everything inside the hotel was easy to access. My one suggestion would be that, if the shower is placed over a bath, there should be a grab rail to aid the in/out process.

Dear Judith and John, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback about our staff and location. Thank you for your feedback regarding the bathroom, I will share your review with our management team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

We enjoyed some time together

Customer review rating 3.9/5

Anonymous Couples - 18/05/2019 AccorHotels certified review

Great central location, hotel room was clean and comfortable. For 2 people though, you need 2 chairs or a 2 seater sofa. Cos there was nowhere to sit and eat or have a cuppa.

Dear Tracey, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I completely agree with you about the location of the hotel being great; close by to everything. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Courtney Assistant Front Office Manager

Adequate for the cost, but would hesitate a repeat stay.

Customer review rating 3.9/5

J T. Business - 18/05/2019 AccorHotels certified review

Air conditioning blew hot air, which the staff said came from central heating. To get enough cool air circulation I needed to crack open a window and turn the air con off. A colleague of mine found her room so stifling she checked out early and moved to the Oaks. Talking with a second colleague, we guessed the temperature with the air conditioner on might have been about 28 degrees. Curiously we were in near adjacent rooms on the 3rd floor.

Dear Joseph, I appreciate you taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. Please accept my sincere apologies for the room being too hot. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. I do hope we have the chance to serve you better in the near future. Sincerely, Courtney Assistant Front Office Manager

Tired

Customer review rating 3.9/5

Corey Business - 17/05/2019 AccorHotels certified review

Staff are lovely, room was tired as was the building. Lifts are terrible. No adjustment of temp in the room is a deal breaker for me

Dear Corey, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Adelaide. I am pleased that you have enjoyed your stay with us, particularly the service provided by my team. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies about the hotels air-conditioning, Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. I do hope we have the chance to welcome you back in the near future. Sincerely, Courtney Assistant Front Office Manager

Just meet the test of value for money

Customer review rating 3.9/5

Tony Business - 17/05/2019 AccorHotels certified review

Noisy given number of rooms, long corridors, heavy doors. Had musty smell. Features inside room were good.

Dear Antony, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Perfect

Customer review rating 3.9/5

Nicole Families - 17/05/2019 AccorHotels certified review

Excellent. Comfortable beds

Dear Nicole, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive wonderful feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. I am pleased to read you found our beds comfortable, there's nothing like a comfy bed on a night away from home! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Assistant Front Office Manager

Comfortable and convenient

Customer review rating 3.9/5

Anshu S. Business - 17/05/2019 AccorHotels certified review

As above

Dear Anshu, We very much appreciate your comments regarding your stay at the Mercure Grosvenor. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look look forward to welcoming you back for another wonderful stay! Sincerely, Courtney Assistant Front Office Manager

My expectations were fully met.

Customer review rating 3.9/5

Judith H. Friends - 17/05/2019 AccorHotels certified review

Reception was efficient and warm and Ibeas grateful to receive early bookin.

Dear Judith, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Adelaide. I am pleased that you have enjoyed your stay with us, particularly the service provided by my team. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I look forward to welcoming you back for another wonderful stay with us! Sincerely, Courtney Assistant Front Office Manager

Very stuffy and no aircon

Customer review rating 3.9/5

Fred Business - 17/05/2019 AccorHotels certified review

Disappointed that there was no air conditioning available. The only control was to turn a fan on/off. I would have expected some sort of temperature control with this hotel brand.

Dear Frederic, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. Please accept my sincere apologies for the room being too hot. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Courtney Assistant Front Office Manager
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