Hotel - Mercure Grosvenor Hotel Adelaide
Mercure Hotel Mercure Hotel

Mercure Grosvenor Hotel Adelaide

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3.0/5 2,385 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

The 181 guest rooms at Mercure Grosvenor Hotel Adelaide are fresh, contemporary and inviting. Guests searching for hotels in Adelaide can choose from a range of accommodation styles including Standard,Superior, Privilege and Suites.Also located inside Mercure Grosvenor Hotel is the 3-star ibis Styles Adelaide Grosvenor, offering a choice of 64 comfortable Classic Rooms (previously known as Economy Rooms) with access to all of Mercure Grosvenor Hotel Adelaide's great facilities.

  • 181 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Radio in room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 7,128 reviews

Our guest reviews for Mercure Grosvenor Hotel Adelaide

100% genuine reviews from our guests

Find out more
3.0/5 TripAdvisor Rating Based on 2,385 reviews
AccorHotels certified review
Thomas Families - 15/06/2018
« Mr »

Nice hotel, but no heating in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas, Thank you for taking the time to complete our online survey. We very much appreciate your feedback. Please rest assured we are looking at what improvements can be made to our centralised heating system. We do hope to welcome you back again in the near future. Sincerely, Malakai Assistant Manager

AccorHotels certified review
Anonymous Business - 15/06/2018

Staff were great. Room carpet stained. Heating didnt work in room. Window was frosted so couldnt see outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, I appreciate you taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently working closely with our maintenance team to ensure improvements are being made regarding the heating throughout rooms. I will ensure to pass on this feedback to our housekeeping team regarding the carpet stain. Once again, thank you for your feedback and we do hope to see you back again in the future. Sincerely, Malakai Assistant Manager

AccorHotels certified review
A Couples - 14/06/2018
« Nice room poor breakfast »

The room was nice and clean . Ensuite nice good shower. Disgusting breakfast. Soggy bacon . Ran out of scrambled eggs . Horrible sausages. Dry hash browns and why change a perfectly good baked bean recipe to the disgusting herb spiced hard bean offering .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, I appreciate you taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am happy to hear that you enjoyed your room, however I was most disappointed to read your feedback regarding the breakfast. I have shared this feedback with our kitchen team. We are sorry that on this occasion we did not meet your expectations and do hope you will give us another chance at some stage in the future. Sincerely, Malakai Assistant Manager

AccorHotels certified review
Thomas Business - 14/06/2018
« Pleasant »

It was lovely. Staff at front desk were extremely helpful in navigating me to the hotel during road closures on the north terrace, as well as giving recommendations for places to eat. Would be glad to stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas, Thanks for the feedback. I am pleased you enjoyed your stay. The hotel team and I look forward to welcoming you back next time! Sincerely, Malakai Assistant Manager

AccorHotels certified review
Elaine F. Couples - 14/06/2018
« On line booking you do not get wot you book so will not do it again 60 dollars dearer than it said on line »

Was good but not happy with wot you book on line and don't get. Faulse advertising

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine, I appreciate you taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am very sorry to hear that you were not happy with your online booking experience. Our rates do fluctuate from day to day depending on what is going on in Adelaide however once a confirmed booking is made, that guarantees the rate that is booked. Some websites may also state ''rates from'' and change once the selected dates have been entered. We do hope you give us another try in the future and if you would like you are welcome to phone the hotel and we can discuss the best available rates with you. Sincerely, Malakai Assistant Manager

AccorHotels certified review
Clement W. Families - 13/06/2018
« Simple good »

I was in this hotel twice, everything were good, good location, reasonably price and rooms size is good for whole family .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Hrishi Bhuskute Assistant Manager

AccorHotels certified review
Joe Couples - 13/06/2018
« Excellent customer service. Disappointed in size of room. »

The hotel staff were exceptional in terms of communication, courtesy and helpfulness. Albeit, the superior suite was underwhelming and the decor of the hotel was drab. A makeover is urgently needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. Thank you for your positive feedback regarding our staff. I will share your comments with our team, as I am sure that this feedback will serve as an encouragement to them all. We do appreciate your feedback regarding the rooms and I ensure you that we are looking at want improvements can be made to the property. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Malakai Assistant Manager

AccorHotels certified review
Maria S. Families - 13/06/2018
« Great »

Staff were very friendly, site awesome - close to everything I needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, Thank you for your feedback regarding your recent stay with us at the Mercure Grosvenor Adelaide. I am happy to hear that you enjoyed your stay with us and we look forward to welcoming you back next time! Sincerely, Malakai Assistant Manager

AccorHotels certified review
Frankie Couples - 13/06/2018

Our stay was really positive and the hotel staff were very helpful. As an Accor Member we were fast-tracked through the check-in process although there was an entire tour bus trying to check in. Concierge staff were fantastic with sharing local knowledge of tours and sights of Adelaide.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis, Thanks for the positive feedback regarding our staff and the hotel. I am very happy to hear that your check in experience was smooth and efficient and that our team were able to provide you with the local hot spots. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Malakai Assistant Manager

AccorHotels certified review
Brooke Business - 13/06/2018
« Staff were great but facilities tired and awful pillows »

The staff were fantastic and very helpful. Exercise bike was malfunctioning, pillows on the bed were awful to sleep on and had no pillow protectors on them thus I was breathing in dried drool and skin cells of previous guests. Room was adequate but very tired and in need of a makeover. Milk cartons in fridge were out of date (happily replaced but should have been checked prior to check-in). Aircon was old-school with no ability to manage preferred specific temperature (only had lo, med, high settings). Needs a shelf in shower to put items on instead of putting them on the floor. WiFi was exceptionally slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brooke, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. Thanks for your positive feedback regarding our staff. I will share your comments with our team. I am sure they'll be highly elated to know that their guests enjoyed their hospitality. We apologise for any inconvenience you may have experienced due to the WiFi and air-conditioning and are pleased to inform you that we are currently undertaking improvements on both these issues. We are also currently working closely with the housekeeping management & team to improve the standards throughout the hotel. Thank you again for sharing your experience, and we hope to welcome you back to see the improvements we are making first hand. Sincerely, Hrishi Bhuskute Assistant Manager

AccorHotels certified review
Janet K. Solo - 13/06/2018
« Comfortable room, all I needed »

Professional, helpful staff at front desk, room service and in the restaurant. The location was very convenient for all I wanted to do in so short a stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet, We very much appreciate your comments regarding your stay here at the Mercure Grosvenor Adelaide. I am so happy to hear that you enjoyed your stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Malakai Assistant Manager

AccorHotels certified review
Cristan S. Couples - 13/06/2018
« Not very enjoyable »

It was stress ful because there was no parking available the first 2 nights so we ended up paying $58 the first night to park on hindley street and the second night the only reason we got parking at another hotel is because I asked for our money back. We do not go to the city very often and found your hotel staff didn’t make us feel at ease over the parking issues. The room was very small. The only good thing was the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristan, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologise for any inconvenience you may have experienced due to our car parks being full. Unfortunately on football nights, Adelaide's CBD parking can get quite full and I can understand how this may have caused some stress. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Malakai Assistant Manager

AccorHotels certified review
Pat K. Friends - 12/06/2018
« Great stay »

The only down side was trying to fill the kettle under the bathroom tap. Also door into bathroom kept hitting glass shower door Would be good to have a microwave and tea towel in room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia, Thanks for the review and completing our survey. Your comments are important to us and I am sorry for any inconvenience you experienced whilst staying with us. I have shared your review and especially passed the maintenance suggestions with our team for improvements to be made. We look forward to welcoming you back next time Sincerely, Praj Assistant Front Office Manager

AccorHotels certified review
Anonymous Business - 12/06/2018
« Old and Cold »

The staff were really welcoming and friendly. The hotel is centrally located which is great. However, the hotel is very old and run down. The room was also very cold. Overall, I did not enjoy my stay here and would not recommend it to future guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadia, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback regarding our staff. I will share your comments with our team. I am sure they'll be highly elated to know that their guests enjoyed their hospitality. I am sorry that your accommodation experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

AccorHotels certified review
Leon H. Couples - 12/06/2018
« Very comfortable »

It was a nice room easy accessible and liked Tha late check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leon, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure they'll be highly elated to know that their guests enjoyed their hospitality. Thanks again for your feedback. I am pleased you enjoyed your stay and the hotel team and I look forward to welcoming you back next time Sincerely, Praj Assistant Front Office Manager

AccorHotels certified review
Rachel Friends - 11/06/2018

Was very happy with the customer service and the polite, friendly manner of staff. The rooms were a great size. Was impressed by the gluten free choices at breakfast, cereal was delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure they'll be highly elated to know that their guests enjoyed their hospitality. I will definitely let our kitchen team know about your feedback and they'll definitely be delighted to know that you enjoyed the buffet choices. Thanks again for your feedback. I am pleased you enjoyed your stay and the hotel team and I look forward to welcoming you back next time Sincerely, Praj Assistant Front Office Manager

AccorHotels certified review
Gaynor W. Couples - 11/06/2018
« Friday night Football at Adelaide Oval »

I booked the Mercure Grosvenor for the convenient location to the Adelaide train station & Adelaide Oval after a Friday night football game. Our room was basic but had everything we needed, the bed was very comfortable and it was great to have Foxtel to be able watch the game live at the Oval & then be back in our room in time to watch the replay. We had breakfast in the restaurant the next morning which had a great selection & the best pancake maker I have ever seen. This is the second year we have made the most of having a night in our lovely city following a football match at this fantastic location & we hope to make it an annual event.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gaynor, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I completely agree with you about the location being perfect, close by to everything. And nothing is better, than not having to drive back home after a footy game. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and hopefully it does become an annual event for you and we can welcome you year after year. Sincerely, Praj Assistant Front Office Manager

AccorHotels certified review
Anonymous Couples - 11/06/2018
« Short stay efficient service »

Short stay for sporting weekend, good room but need modernizing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I completely agree with you about the location being perfect, close by to everything. And nothing is better, than not having to drive back home after a footy game. I do apologise for the noise issue with your room and have passed on the feedback to our maintenance team to check the cause of the noise. Thank you for sharing your concernss and I hope we have the chance to welcome you back to see the improvements we are making first hand. Sincerely, Praj Assistant Front Office Manager

AccorHotels certified review
Tony Couples - 11/06/2018
« Enjoyable stay »

Everything worked out well. The hotel was very comfortable, staff very helpful and the room spacious. Located near attractions we wanted to visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I completely agree with you about the location being perfect, close by to everything. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Praj Assistant Front Office Manager

AccorHotels certified review
Toni Families - 11/06/2018
« Good »

Great value. Was disappointed that our room configuration didn't reflect our booking for 2 adults & 2 children; we had two doubles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toni, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I had a look through your booking and did see that the booking was for 2A + 2C and for a family room. Unfortunately, all our family rooms come with 2 queen beds and since the booking was for 2A+2C, a family room was allocated to you. I would strongly suggest to contact the hotel if there are any specific bedding configuration requirement and our staff will be more than happy to assist you (subject to availability). Thank you again for sharing your experience, and we hope to see you again. Sincerely, Praj Assistant Front Office Manager

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