Hotel - Mercure Grosvenor Hotel Adelaide
Mercure Hotel Mercure Hotel

Mercure Grosvenor Hotel Adelaide

3.0/5 2,425 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Our rooms

The 181 guest rooms at Mercure Grosvenor Hotel Adelaide are fresh, contemporary and inviting. Guests searching for hotels in Adelaide can choose from a range of accommodation styles including Standard,Superior, Privilege and Suites.Also located inside Mercure Grosvenor Hotel is the 3-star ibis Styles Adelaide Grosvenor, offering a choice of 64 comfortable Classic Rooms (previously known as Economy Rooms) with access to all of Mercure Grosvenor Hotel Adelaide's great facilities.

  • 181 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 7,686 reviews

Our guest reviews for Mercure Grosvenor Hotel Adelaide

100% genuine reviews from our guests

Find out more
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3.0/5 TripAdvisor Rating 2,425 reviews
Anonymous Families - 18/09/2018 AccorHotels certified review
« Family Get Together »

The staff were really friendly and the rooms quite nice (recently renovated) - the hotel is old and in need of a face lift (hallways had a dusty odour). Great position opposite the Adelaide Casino, with some more love this could be an outstanding property. Overall the rates are okay for something that needs some more love.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide and we thank you for being a Le Club Hotels Gold member. I completely agree with you about the location of the hotel being great; close by to everything. I am pleased to inform you that we have actually started with some basic renovations processes like deep cleaning, fresh coat of paints, etc. and hopefully we have the chance to welcome you back to see the improvements we are making first hand. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Praj Assistant Front Office Manager

Anonymous Business - 18/09/2018 AccorHotels certified review
« Great Location, Small Room »

Hotel is in a great location. Room was very small, but clean and quiet. It was comfortable with one person, but I would not want to try to fit two people in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eileen, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I completely agree with you about the location of the hotel being great; close by to everything. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

Caroline Friends - 17/09/2018 AccorHotels certified review

very good. Nice welcome, friendly staff, lovely rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Praj Assistant Front Office Manager

Anonymous Families - 17/09/2018 AccorHotels certified review
« We were content. »

The staff were extremely friendly and went above and beyond to make us comfortable. The beds were comfortable however the room was warm and stuffy. The staff did give us a fan to put in our room however the lack of windows made us feel very closed in. Overall we felt we got what we paid for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheridan, I appreciate you taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Praj Assistant Front Office Manager

Anonymous Business - 17/09/2018 AccorHotels certified review
« Way too hot in the room »

There was no cooling in the room and it was extremely hot and uncomfortable in there. When I asked about the cooling the staff mentioned that the building is "too old" and they can provide me with a fan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Nathan Business - 17/09/2018 AccorHotels certified review
« ENJOYABLE »

Nice facilities - good restaurant. Only fault was not enough room/table at breakfast and had a short wait.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies for the waiting time at the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Praj Assistant Front Office Manager

Rob Business - 17/09/2018 AccorHotels certified review
« Overall Satisifed »

Overall Satisfied, Although the early morning Street noises from Garbage trucks and street sweepers were annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for being LeClub Hotels Gold member. We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies for the inconvenience caused from garbage trucks and street sweepers. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Anonymous Business - 17/09/2018 AccorHotels certified review
« Great location »

Good service. Great location for conference centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and for being an AccorPlus Silver member. We hope your next visit will be as pleasant as the previous one. Sincerely, Praj Assistant Front Office Manager

Rachael Business - 17/09/2018 AccorHotels certified review
« OK »

Everything about the service was good however the room was very stuffy and one of the windows wouldn't stay open. The air conditioning was inadequate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachael, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback reagrding our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies for being unable to individually adjust the room temperatures and for your room being not comfortable enough. We are sorry that on this occasion we did not meet your expectations and do hope you will give us another chance at some stage in the future. Sincerely, Praj Assistant Front Office Manager

Matthew W. Solo - 17/09/2018 AccorHotels certified review
« The reception staff were exceptionally helpful as was the cleaner. »

I was travelling by motorbike and arrived a little disheveled after over a month on the road. Your staff did not blink and and went out of their way to accomodate me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Praj Assistant Front Office Manager

Anonymous Solo - 17/09/2018 AccorHotels certified review
« Disappointed. »

Having stayed many years before at the Grosvenor,(then as a family), wanting to return for a night to see what it is now like, find myself only able to say that it was still the same old Grosvenor Hotel,with its small stuffy rooms, narrow corridors, very small bathrooms, and inadequate in room facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Anonymous Business - 17/09/2018 AccorHotels certified review
« Comfortable »

Staff were awesome. Beds were a little too hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristy, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the beds being a little too hard for your liking. Please let the reception know about your bedding preference when you make your next reservation with us, and we shall try our best to fulfil it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Praj Assistant Front Office Manager

Chris B. Business - 16/09/2018 AccorHotels certified review
« Staff lovely, room dark, small and uncomfortable »

One of the few times I have been disappointed with a CBD hotel stay in recent years. The room was dark and small, with a window looking onto...another rooms window! There were no powerpoints I could find around the desk or bed, so had to intermittently plug things in above the minibar (which incidentally was non-existent and had to be phoned for!). The TV had no sound (and yes, I checked the mute button), and the bed was uncomfortable, before being woken by noise from a nearby room having a shower and the water obviously flowing noisily through pipes above my head.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Jolee S. Business - 16/09/2018 AccorHotels certified review
« Disappointing »

Current stay was for a conference for work being woken at 1am due to garbage truck emptying bins effected the reason for me being in Adelaide as the day in the conference I was extremely tired and it was not enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo-Lee, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept my sincere apologies for being woken up at 1 am due to the garbage trucks from adjacent street. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Anonymous Business - 16/09/2018 AccorHotels certified review

It was very warm in the hotel rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies for the room being warmer than your liking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Dr D. M. Business - 16/09/2018 AccorHotels certified review
« Small room, no control of air conditioning, rude, unempathic front end staff on check in »

I arrived and explained to the woman at the front counter that I had left my wallet and phone at home in Brisbane by accident. I was told I could not check in without a driver's licence and credit card. Thankfully a friend had photographed both and sent to me email address. I had problems getting my laptop to connect to the hotel reception so I had to start up my portable router and connect it. There were multiple emails from my friend soi I had to hunt through them to find the front of each card. I finally brought up the scanned image of the front of my credit card and she said "I need to see your driver's licence first. I had to go through the other emails to find my driver's licence that I then showed to her on my screen. She then said "I need to see your credit card or a $50 deposit". I brought up my credit card scan for the second time to show her. I just said "really, you had to see my cards in that order". I was embarrased about forgetting and leaving my wallet and phone at home but she was so unempathic and uninterested and really could not give a shit". This was a dreadful experience for me to have on my check in and should never have gone that way. I am exceedingly disappointed and will be actively telling people to not stay here. My room was small and cramped and the air conditioning had no thermostat and only pumped out warm air when I needed cool air. Overall, my experience with your hotel was very unsatisfying. Dr Drew M.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Drew, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Praj Assistant Front Office Manager

Colin Business - 16/09/2018 AccorHotels certified review
« Satisfactory »

Rooms were ok, Great bed. However the Air Conditioning did not work in my room, nor my other colleagues, therefore had to leave window open a little. This did not help the noise from the laneway of trucks collection rubbish at 2.30am, 4am and 6am. Although when the window was closed, it was still noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apologies for being unable to individually adjust the room temperatures and for your room being not comfortable enough. We are sorry that on this occasion we did not meet your expectations and do hope you will give us another chance at some stage in the future. Sincerely, Praj Assistant Front Office Manager

Anonymous Couples - 16/09/2018 AccorHotels certified review
« Mr Adrian Brown was very hospitable and his attention would make us consider coming again. »

Overall very good. Two areas to improve. 1. When booking in one of the young receptionists was very officious - not a good way to start. Made us feel we were just a nuisance to her. 2. The room on the second stay (for two nights - Room 318?) was rather small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neville, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do accept my sincere apologies for the concerns raised in the review. I shall ensure that they are appropriately addressed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Praj Assistant Front Office Manager

Vicki H. Business - 16/09/2018 AccorHotels certified review

Great location, friendly helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicki, Thank you for being an ACCOR Loyalty member ! We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback, especially from loyal guest, like yourself. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Front Office Assistant Manager

Sepp D. Solo - 16/09/2018 AccorHotels certified review
« Easy »

Room was small and basic but no problems experienced. As I was on crutches it would have been easier for me to have a bit more space but I manged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sepp, I appreciate you taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Courtney Front Office Assistant Manager

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