Hotel - Mercure Grosvenor Hotel Adelaide
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Mercure Hotel

Mercure Grosvenor Hotel Adelaide

125 North Terrace 
5000  ADELAIDE
AUSTRALIA

2,263 reviews
TripAdvisor Rating Based on 2,263 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The 181 guest rooms at Mercure Grosvenor Hotel Adelaide are fresh, contemporary and inviting. Guests searching for hotels in Adelaide can choose from a range of accommodation styles including Standard,Superior, Privilege and Suites.Also located inside Mercure Grosvenor Hotel is the 3-star ibis Styles Adelaide Grosvenor, offering a choice of 64 comfortable Classic Rooms (previously known as Economy Rooms) with access to all of Mercure Grosvenor Hotel Adelaide's great facilities.

  • 181 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Radio in room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 5,497 reviews

Our guest reviews for Mercure Grosvenor Hotel Adelaide

100% genuine reviews from our guests

Find out more
3.0/5 TripAdvisor Rating Based on 2,263 reviews
AccorHotels certified review
Anonymous Couples - 23/07/2017

Very friendly staff, from reception through to the cafe/breakfast staff.

AccorHotels certified review
Anonymous Business - 23/07/2017
« average »

arrived early and was able to check in and receive room straight away, which was a real bonus (10am) but the very very poor internet connection in my room made keeping in contact with work impossible and would stop me from staying the the Grosvenor ever again.

AccorHotels certified review
Anonymous Solo - 23/07/2017
« Great location »

Comfortable

AccorHotels certified review
Ana Business - 23/07/2017

Helpful, friendly staff. Clean. Warm room. Pleasant atmosphere.

AccorHotels certified review
Judy Friends - 23/07/2017
« Disappointing »

Disappointing, the kettle didn't work, the bathroom was not cleaned thoroughly.

AccorHotels certified review
Ben Families - 22/07/2017

Hotel is pleasant but really, really rundown and outdated. Nothing u dont already know. But time for a refit

AccorHotels certified review
Anonymous Friends - 22/07/2017

it was alright. i was disappointed that there was no where to eat except the desk when we had food in our room and a chair not wasnt an office chair to drink coffee in the morning.

AccorHotels certified review
Don E. Friends - 22/07/2017
« Helpful freindly staff »

Hassle free

AccorHotels certified review
Thomas Business - 22/07/2017
« Great location, great food, clean room, poor lighting, bathroom smelled a bit (drain?) and (free) WiFi unusable. »

The food was great - thanks! The room was well maintained by the cleaning staff. However, the lighting above the desk made it very difficult to work (very dim) and the free WiFi was unusable. Why advertise free WiFi (or any WiFi at all, for that matter) if it is unusable? Seriously, it took half an hour and many browser refreshes to connect and then I was only able to view a couple of Internet pages (loading very slowly). Ultimately I resorted to my 4G mobile as a hotspot. Please don't advertise WiFi if you cannot deliver. It was one of the deciding factors to stay here so very dsappointed to find out in reality there wasn't any (usable) WiFi.

AccorHotels certified review
Anonymous Friends - 22/07/2017
« Central location, room, food and drinks excellent. »

A great venue to catch up with dear friends

AccorHotels certified review
Anonymous Business - 21/07/2017

Room was good. Parking below was difficult. Tiny parking spaces.

AccorHotels certified review
Jaz Families - 21/07/2017
« Nice hotel room, good breakfast »

We were happy with the service, hotel room, and the value for money. It was a great set up for our family of 4, with the 2 queen beds on one side of the bathroom and a sitting area on the otherside. The beds were harder than we like. The buffet breakfast was excellent quality for a 4 star hotel.

AccorHotels certified review
Anonymous Business - 20/07/2017
« Room was old and noisy from the lift. »

Room was old and noisy from the lift. I also found the restaurant very disappointing.

AccorHotels certified review
Terence Couples - 20/07/2017
« Adelaide »

The hotel was great and in a good location. The girls in the reception were good and very helpful. We decided to have some lunch at the ground floor bar. The service was a little slow but we did receive some luke warm soup. We did arrive back in the bar to meet with some other people about two hours later to have coffee. Our lunch plates had not been cleared from the tables at this time. After waiting for about 15 minutes we had not been served so I had to chase up the attendant to order our coffee. After about another 15 minutes the attendant told us the coffee machine had broken down and he could not give us any coffee, so we went to another coffee shop. The next day we went to the bar to have a drink. No tables had been cleared for us to sit at so we went to the bar stools at the bar. There was not anyone present, to serve us, for the 5 minutes we waited. so we moved on. On the last night we decided to have our dinner in our room and phone through our order. After waiting for over an hour we phoned through again to see what happened to our dinner. They apologized and gave us a free coke for having to wait so long.

AccorHotels certified review
Kevin S. Couples - 20/07/2017
« Kevin Stone »

The Time that we had was very Pleasant Both with The Room we had and The assistance from The staff.T hé hospitality to us thruout our stay was excellent and we Will Tell our friends about The location and The closeness to tourist attractions

AccorHotels certified review
Tess Business - 20/07/2017
« Efficient friendly staff. »

Quite good.

AccorHotels certified review
Tk C. Families - 19/07/2017
« Mr. TK Chan »

The stay was OK but the pillars in the middle of the corridors are a first for me in a hotel!

AccorHotels certified review
Lauris K. Couples - 19/07/2017
« Mrs »

Our experience was O.K. but we were very concerned about the noise all night coming from the lane under our window

AccorHotels certified review
John Couples - 19/07/2017
« Somewhere to stop »

Check in was woeful, too much night time noise Room clean, shower great, breakfast good, car park ideal

AccorHotels certified review
S Couples - 19/07/2017
« Neat and Clean Very basic Room & Bathroom »

I understand the bones of an older building however the windows could have been upgraded to a modern clean aluminium finish. I can only comment on my internal appointed room upon which was very dark and with very minimal natural light. I was unable to look out of the window due to some poorly installed window frosting film. A vertical garden would make a better and more natural external view than the poorly covered pipes and tanks. Ceiling in the main bedroom area needed a good paint as the stains were quite large on the old ceiling vents. One section of the ceiling looked dislodged and ready to fall out. The bed was on castors and slid around too easily, would like to think the bed would be solid enough to not roll around. Pillows were all too flat and worn out. Need replacing with hotel quality. The maitre d' at breakfast whom greeted us for appointing our table should have been sent home to fetch some polished shoes, his black slip on shoes were peeling so terribly all over, one then couldn't help but to question his personal hygiene standards. He also had poor communication skills, pointed across the room to our table and gave no expectation of the servicing and beverages. Other breakfast staff were polite and helpful. My husband was 'sent to' the bar to fetch a wine bucket for our room by reception, he asked for this item upon which the staff did not have a single item on hand at the restaurant bar!!! Staff said he needs to await their return from an upstairs function room with one. Really?! A) Poor to not have a single wine bucket on hand b) To be asked to wait instead of offering to bring it to our room (my husband had to ask them for this service). The lady on the desk whom first greeted us and checked us in, while very detailed (good) lacked the ability to smile and be happy. Other staff on the desk seemed to enjoy their jobs. I hope this feedback proves helpful Kind Regards S

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