Hotel - Mercure Grosvenor Hotel Adelaide
Mercure Hotel Mercure Hotel

Mercure Grosvenor Hotel Adelaide

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3.0/5 2,346 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

The 181 guest rooms at Mercure Grosvenor Hotel Adelaide are fresh, contemporary and inviting. Guests searching for hotels in Adelaide can choose from a range of accommodation styles including Standard,Superior, Privilege and Suites.Also located inside Mercure Grosvenor Hotel is the 3-star ibis Styles Adelaide Grosvenor, offering a choice of 64 comfortable Classic Rooms (previously known as Economy Rooms) with access to all of Mercure Grosvenor Hotel Adelaide's great facilities.

  • 181 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Radio in room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 6,525 reviews

Our guest reviews for Mercure Grosvenor Hotel Adelaide

100% genuine reviews from our guests

Find out more
3.0/5 TripAdvisor Rating Based on 2,346 reviews
AccorHotels certified review
Tam Families - 13/02/2018
« outdated »

Staff was fantastic Would never stay again. Hotel is outdated and it was TOO hot in the rooms. The air conditioner was not working at all

AccorHotels certified review
Bess S. Friends - 13/02/2018
« Perfect Birthday Weekend Treat Away »

I booked this for my birthday and I was expecting just simple standard room/service as my friend and I were going out and just needed a place to stay. It turned out to be just perfect and great quality for the deal I purchased from Group On. The service was exemplary and the amenities were very up to scratch. Great Buffet Breakfast!

AccorHotels certified review
Mr T. J. Couples - 13/02/2018
« Failing air conditioning »

Reception staff were very helpful considering the fact the air conditioning is completely inadequate. Much appreciated the upgrade when informed of my wife's struggle to breath in our original allocated room. The suite was very nice and comfortable. I was disappointed to find the breakfast staff closing 30 mins early. Considering we had a late checkout of 1 pm and that breakfast was available until 11 am, I would have been angry if I turned up at 10.30sm to find it closing. As it was I came for breakfast at 20am. Some hot food was cold as well. Could be a great hotel but unfortunately I would hesitate to come back again or recommend your hotel as it clearly needs a lot of upgrading

TripAdvisor review
evatwe Couples - 13/02/2018
« Short Stay in Adelaide »

All of the staff were friendly, helpful and obliging. The bar staff deserve a special mention for their happy attitude and excellent service. The meals were excellent. An ideal location for enjoying Adelaide.

AccorHotels certified review
Scott L. Business - 12/02/2018
« Hotel in disrepair. Rooms too small »

Staff were polite, friendly and as efficient as they could be. Carpets dirty in the hallways. Paint peeling off the ceilings in the hallways. Bathrooms are tiny and although there was a sign warning of a step up to the bathroom it is irrelevant at midnight when you get up in the dark after a deep sleep to go to the toilet and you stub your toes and trip going into the bathroom, nearly smashing your face on the basin right in front of you two feet away. (more than once). Noisy with old windows that cannot be closed properly to the outside. Curtains filthy, faded and perished, falling apart. Rubbish and paper stuffed in the fire hose cabinet on my floor. How many times do staff need to walk past this ("Not my job") before they clean it. It wasn't hard to see. I saw it every time I walked past and shook my head. Dining was OK for dinner and Breakfast with friendly efficient staff. Check in/out OK

AccorHotels certified review
Anonymous Business - 12/02/2018
« Uncomfortable »

The hotel was too hot and air conditioning did not appear to be on. After contacting reception we were advised the air conditioner was on but that it is old and does not work well. Very disappointing to be in a hot, stuffy room and unable to sleep well.

AccorHotels certified review
James H. Couples - 12/02/2018
« Good price for a centrally located hotel »

The hotel staff were mostly kind and helpful, the rooms were a little dated but this is expected from an older hotel, the main problem that we had was with the air conditioning, their was a dial in the room for low, medium and high but nothing seemed to change no matter what setting it was on, we were uncomfortably hot for our entire stay, the hotel obviously know their is a problem since they brought a fan to our room without us even asking... This probably wouldn't be an issue during the rest of the year but during the peak of summer it was borderline unbearable (especially for my wife who is heavily pregnant) We were hoping to at least get some relief from the heat down in the restaurant/bar area but even this was uncomfortably warm. Overall this experience has made us decide to not visit the hotel again unless they drastically improve the conditioning system On the plus side the central location was great with the tram stop out front and a short walk to rundle mall and the under hotel car park was convenient.

AccorHotels certified review
Gerry P. Business - 12/02/2018
« Totally satisfied »

Very courteous & efficient staff. My only negative comment would be the cleanliness & smell in the carpark.

AccorHotels certified review
Debra Couples - 12/02/2018
« Nin existent air conditioning »

Lovely staff, breakfast very good, bed comfortable, clean shower and room, however the air conditioning was atrocious, very hot not air flow, requested a fan but did not receive

AccorHotels certified review
Anonymous Business - 12/02/2018
« hot »

the room was clean and serviceable. unfortunately it was very hot and there was no way to adjust the temperature in the room. Staff were friendly and professional

AccorHotels certified review
Anonymous Couples - 12/02/2018
« Ño aircon. I have had better stays in 3rd world countries. Should have been fixed on Friday 9th Feb. »

Hot and sweaty

AccorHotels certified review
Paul Couples - 12/02/2018
« Very tired looking hotel aircon doesn,t work. »

We were glad we only stayed the 1 night. Staff were nice and I felt sorry for them as they would have been dealing with people all day about no aircon it did not work. They brought us up a fan in the end. There were 2 old ladies on level 4 sitting reading books where the lift was, and told me it was cooler there than in there room. Rooms even looked tired. Place needs some serious dollars spent on it.

AccorHotels certified review
Anonymous Couples - 11/02/2018
« Very comfortable stay »

The experience was amazing great hotel and friendly helpful staff.

AccorHotels certified review
Jenny P. Families - 11/02/2018
« Excellent »

It was very pleasant. Close to all airport and shops and the restaurant and staff were lovely.

AccorHotels certified review
Nel J. Business - 11/02/2018
« good »

Good customer service. Not sure if the airconditioning worked as good as it should, but with an extra fan it worked out.

AccorHotels certified review
C F. Couples - 11/02/2018
« good location but poor air conditioning and breakfast spoilt the occasion »

Room was good but air conditioning was very ineffective. Spent an uncomfortable night. The breakfast menu was rather disappointing. Eggs looked unappetising, the sausages were tough and the danish seemed stale.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry that the air conditioning was not functioning during your stay, last year we sent a part of the hotel chiller away to be repaired and whilst this was done successfully, last week went into fault just ahead of Adelaide's heat wave. A few weeks ago I actually ordered a brand new primary chiller and we expect this to be installed in about 8-10 weeks. Unfortunately we did not expect the current chiller to go into fault and be left with no back up. I am also sorry that the food on the breakfast buffet was below par, this disappoints me greatly and I will take this up with our Executive Chef tomorrow. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Acting General Manager

AccorHotels certified review
Richard &. R. D. Couples - 11/02/2018
« A shame the Air Con wasn’t working properly, due to the heat. Fans helped. »

Rooms are clean, in room Meals are too Expensive, & down in the Restaurant too, for breakfast. Bathrooms need hand gripping rails in the shower & around the room, need more towel rails to hang towels, hand towel up, to dry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am pleased to read your overall positive comments and am so sorry that the air conditioning was not working very well this weekend; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry that the air conditioning was not functioning during your stay, last year we sent a part of the hotel chiller away to be repaired and whilst this was done successfully, last week it went into fault just ahead of Adelaide's heat wave. A few weeks ago I actually ordered a brand new primary chiller and we expect this to be installed in about 8-10 weeks. Unfortunately we did not expect the current chiller to go into fault and be left with no back up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Acting General Manager

AccorHotels certified review
Anonymous Business - 11/02/2018
« Due to the lack of airconditioning it was very unpleasant in the hotel »

Hot and humid. Beds comfortable. Breakfast was very nice, but unable to spend time in the hotel, even the lobby as it was so hot without aircon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lana, Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry that the air conditioning was not functioning during your stay, last year we sent a part of the hotel chiller away to be repaired and whilst this was done successfully, last week went into fault just ahead of Adelaide's heat wave. A few weeks ago I actually ordered a brand new primary chiller and we expect this to be installed in about 8-10 weeks. Unfortunately we did not expect the current chiller to go into fault and be left with no back up. Thank you for your positive comments about the beds and our breakfast offering, two key areas that we are proud of. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Acting General Manager

AccorHotels certified review
Scott D. Solo - 11/02/2018
« The Best »

I really enjoyed my stay at the hotel.

AccorHotels certified review
Anonymous Friends - 10/02/2018
« Well located and comfortable rooms »

Convenient to all tourist attractions in Adelaide

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert and Carol, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Acting General Manager

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