Hotel - Mercure Grosvenor Hotel Adelaide
Mercure Hotel Mercure Hotel

Mercure Grosvenor Hotel Adelaide

3.0/5 2,423 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Our rooms

The 181 guest rooms at Mercure Grosvenor Hotel Adelaide are fresh, contemporary and inviting. Guests searching for hotels in Adelaide can choose from a range of accommodation styles including Standard,Superior, Privilege and Suites.Also located inside Mercure Grosvenor Hotel is the 3-star ibis Styles Adelaide Grosvenor, offering a choice of 64 comfortable Classic Rooms (previously known as Economy Rooms) with access to all of Mercure Grosvenor Hotel Adelaide's great facilities.

  • 181 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 7,686 reviews

Our guest reviews for Mercure Grosvenor Hotel Adelaide

100% genuine reviews from our guests

Find out more
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3.0/5 TripAdvisor Rating 2,423 reviews
Anonymous Business - 17/09/2018 AccorHotels certified review
« Way too hot in the room »

There was no cooling in the room and it was extremely hot and uncomfortable in there. When I asked about the cooling the staff mentioned that the building is "too old" and they can provide me with a fan.

Nathan Business - 17/09/2018 AccorHotels certified review
« ENJOYABLE »

Nice facilities - good restaurant. Only fault was not enough room/table at breakfast and had a short wait.

Rachael Business - 17/09/2018 AccorHotels certified review
« OK »

Everything about the service was good however the room was very stuffy and one of the windows wouldn't stay open. The air conditioning was inadequate.

Anonymous Solo - 17/09/2018 AccorHotels certified review
« Disappointed. »

Having stayed many years before at the Grosvenor,(then as a family), wanting to return for a night to see what it is now like, find myself only able to say that it was still the same old Grosvenor Hotel,with its small stuffy rooms, narrow corridors, very small bathrooms, and inadequate in room facilities.

Chris B. Business - 16/09/2018 AccorHotels certified review
« Staff lovely, room dark, small and uncomfortable »

One of the few times I have been disappointed with a CBD hotel stay in recent years. The room was dark and small, with a window looking onto...another rooms window! There were no powerpoints I could find around the desk or bed, so had to intermittently plug things in above the minibar (which incidentally was non-existent and had to be phoned for!). The TV had no sound (and yes, I checked the mute button), and the bed was uncomfortable, before being woken by noise from a nearby room having a shower and the water obviously flowing noisily through pipes above my head.

Jolee S. Business - 16/09/2018 AccorHotels certified review
« Disappointing »

Current stay was for a conference for work being woken at 1am due to garbage truck emptying bins effected the reason for me being in Adelaide as the day in the conference I was extremely tired and it was not enjoyable

Anonymous Business - 16/09/2018 AccorHotels certified review

It was very warm in the hotel rooms.

Dr D. M. Business - 16/09/2018 AccorHotels certified review
« Small room, no control of air conditioning, rude, unempathic front end staff on check in »

I arrived and explained to the woman at the front counter that I had left my wallet and phone at home in Brisbane by accident. I was told I could not check in without a driver's licence and credit card. Thankfully a friend had photographed both and sent to me email address. I had problems getting my laptop to connect to the hotel reception so I had to start up my portable router and connect it. There were multiple emails from my friend soi I had to hunt through them to find the front of each card. I finally brought up the scanned image of the front of my credit card and she said "I need to see your driver's licence first. I had to go through the other emails to find my driver's licence that I then showed to her on my screen. She then said "I need to see your credit card or a $50 deposit". I brought up my credit card scan for the second time to show her. I just said "really, you had to see my cards in that order". I was embarrased about forgetting and leaving my wallet and phone at home but she was so unempathic and uninterested and really could not give a shit". This was a dreadful experience for me to have on my check in and should never have gone that way. I am exceedingly disappointed and will be actively telling people to not stay here. My room was small and cramped and the air conditioning had no thermostat and only pumped out warm air when I needed cool air. Overall, my experience with your hotel was very unsatisfying. Dr Drew M.

Colin Business - 16/09/2018 AccorHotels certified review
« Satisfactory »

Rooms were ok, Great bed. However the Air Conditioning did not work in my room, nor my other colleagues, therefore had to leave window open a little. This did not help the noise from the laneway of trucks collection rubbish at 2.30am, 4am and 6am. Although when the window was closed, it was still noisy.

Anonymous Couples - 16/09/2018 AccorHotels certified review
« Mr Adrian Brown was very hospitable and his attention would make us consider coming again. »

Overall very good. Two areas to improve. 1. When booking in one of the young receptionists was very officious - not a good way to start. Made us feel we were just a nuisance to her. 2. The room on the second stay (for two nights - Room 318?) was rather small.

Vicki H. Business - 16/09/2018 AccorHotels certified review

Great location, friendly helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicki, Thank you for being an ACCOR Loyalty member ! We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. It is always a pleasure to receive positive feedback, especially from loyal guest, like yourself. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Courtney Front Office Assistant Manager

Sepp D. Solo - 16/09/2018 AccorHotels certified review
« Easy »

Room was small and basic but no problems experienced. As I was on crutches it would have been easier for me to have a bit more space but I manged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sepp, I appreciate you taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Courtney Front Office Assistant Manager

Jacqueline H. Couples - 16/09/2018 AccorHotels certified review
« Terrible »

Payed extra for a superior room was told the difference between a standard and superior was that we had a window. Was like a broom cupboard am disabled and have to use a walker or wheelchair on many occasions. Couldn’t access room or bathroom had o have my husband carry me into room at times. No access to breakfast for wheelchair or walker had to climb a flight of stairs I was very unstable and was very dangerous for me. Overall a very humiliating experience you do not mention anywhere that you are not wheelchair or disabled friendly. Told desk on arrival of concerns was offered no assistance unless I payed more money. Humiliated and the worst I have been treated by any hotel

Mardi Business - 15/09/2018 AccorHotels certified review
« A short but pleasant stay »

The room was clean. The water hot and breakfast was filling with a great choice available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mardi, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. Please accept my sincere apologies for the room being too hot. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. Thank you for sharing your comments and I hope we have the chance to welcome you back in the future Sincerely, Courtney Front Office Assistant Manager

Anonymous Business - 14/09/2018 AccorHotels certified review
« The room stunk »

Someone had vomited on the toilet wall (outside, on the carpet) the night before. The room was shut (no attempt at ventilation) and reeked of dry cleaning fluid (not vomit, fortunately). I had a two night stay, the hotel was not full on either night. No understanding at all of why you would not automatically change the booking when something bad enough for dry cleaning had happened the night before. Or ventilate the room!

Anonymous Couples - 14/09/2018 AccorHotels certified review
« Enjoyed the stay »

Staff were excellent, as was the food. The rooms were a little warm however and one room was very noisy early in the morning. Sounded like rubbish skips being moved around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael and Carol, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. Please accept my sincere apologies for the room being too hot and the noise from outside. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. Thank you for sharing your comments and I hope we have the chance to welcome you back in the future Sincerely, Courtney Front Office Assistant Manager

Peter T. Business - 14/09/2018 AccorHotels certified review
« Met expectation - main reason for choice was location. Rooms are not 5 star but thsi was exprected »

All was in order and as expected but the rating woudfl be better if the rooms were better. This is the balance of location versus price versus quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I completely agree with you about the location of the hotel being great; close by to everything. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Courtney Front Office Assistant Manager

Anonymous Business - 14/09/2018 AccorHotels certified review

The room met my needs for my stay. 24h check out was very convenient. However there was no heating (or no information about how to use it if it was present) thus I was freezing cold during the day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucinda, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. Please accept my sincere apologies for the room being too cold. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. Thank you for sharing your comments and I hope we have the chance to welcome you back in the future Sincerely, Courtney Front Office Assistant Manager

Nick Solo - 14/09/2018 AccorHotels certified review
« Sub par rooms, terrible service, rock hard beds »

Rooms were pretty plain carpet was just old and stained, the beds and pillows were so rock hard i reckon the ground would of been a lot softer! when i mentioned this to your rude receptionist, she just kept saying "oh well it is a 98 year old building", which might explain why your mattresses and pillow were so hard!, as well as this, turning the air con on anything other then low, or off will result in a turbine jet engine noise coming from the roof! so god help any of your guest that stay in summer! overall would never want to stay here again

Lorraine Couples - 13/09/2018 AccorHotels certified review
« Excellent »

Great location, spacious room, super comfortable bed all in all a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorraine, We very much appreciate your comments regarding your stay at the Mercure Grosvenor Hotel Adelaide. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Hrishi Assistant Manager Front Office

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