Mercure Millau Hotel 4 stars

TripAdvisor rating 3.5/5 441 reviews
Mercure Millau Hotel
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+ 18 Services
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Hotel extras

Four meeting rooms and an open area (100 person capacity), a private, secure car park (on reservation) and free Wi-Fi. At this Mercure Hotel , you are assured of personalised planning for your business meeting or your leisure trip with friends or family.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Beach and water sports
  • Other sports activities
Business services
  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Millau Hotel

1 Place de la Tine
12100
millau
france

Tel: +33565592900

Fax: (+33)5/65592901

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    MONTPELLIER At 130km / 80.79 miles

  • By plane

    TOULOUSE At 200km / 124.29 miles

  • By helicopter

    LARZAC AERODROME At 25km / 15.54 miles

  • By train

    MILLAU At 0.5km / 0.31 miles

GPS :44.100674, 3.0792

Our accommodations

Choose from different room categories: a Standard Room or Privilege Room with a wider range of services.

Classic Room with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic Room with viaduct view and 1 double bed

  • Max. number of persons: 2
  • Area: From 27
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Classic Room with viaduct view, 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 27
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with viaduct view and 1 double bed

  • Max. number of persons: 2
  • Area: From 27
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Classic Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Suite with viaduct view and 1 double bed

  • Max. number of persons: 2
  • Area: From 39
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

AU BOUCHON DE LA FONTAINE

Type of cuisine: Regional

The "Au Bouchon de la Fontaine" restaurant offers traditional cuisine accompanied by our Grands Vins Mercure wines. The restaurant is open from 12 noon to 1.30pm and from 7pm to 9.30pm. Please contact us to find out what days the restaurant is open.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BISTROT DE LA TINE

Photo non contractuelle / Strictly non binding

Enjoy a drink in the warm and friendly atmosphere of the bar, open 24 hours a day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 236

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Mercure Millau Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,068 reviews

tripadvisor

TripAdvisor Rating 3.5/5

441 reviews

Be careful when you stay here!

TripAdvisor rating 3.5/5

annatpillaton Couples - 10/09/2019 TripAdvisor review

Take care of your money if you choose this hotel - one of the staff is a thief! I had 400 euros stolen from a purse concealed well within a closed bag whilst at breakfast! A shame as it spoiled what would have been a lovely stopover.

Bonjour, tout d'abords je tiens à vous remercier pour votre séjour dans notre établissement. quelle ne fut pas ma surprise lorsque j'ai lu votre commentaire. Car tout d'abords je réponds de mon personnel et ensuite car sauf erreur de ma part vous n'avait même pas évoquer ce vol lors de votre départ. Aussi je vous demande si possible de bien vouloir me contacter par mail ou téléphone afin de m'expliquer plus amplement ce qui c'est passé. h5614-gm@accor.com 05.65.59.29.00 cordialement A.GROUSSET Directeur

Stay ruined by theft!!!!

Customer review rating 4.0/5

H. Couples - 09/09/2019 AccorHotels review

The room superb, view amazing, comfortable and clean. Breakfast lovely. BUT one of the staff came into the room during breakfast, searched our bags very thoroughly and stole 400 euros from a well hidden purse. I didn't discover the theft until later when I went to take money from it.

Dear ANN H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Millau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A.GROUSSET Directeur

A comfortable, well-situated hotel

Customer review rating 4.0/5

Ivan S. Couples - 08/09/2019 AccorHotels review

Good mhotel in good location; excellent staff; pleasant dining room.

RAS

Customer review rating 4.0/5

M. P. Business - 05/09/2019 AccorHotels review

RAS

Good moment but the hotel needs some work

Customer review rating 4.0/5

D. Couples - 27/08/2019 AccorHotels review

Nice welcome in the hotel, rooms are good but some work needs to be done (terrace not in a good health) Good breakfast Bathroom needs some work and lights were not really working....

Dear TRISTAN D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Millau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A.GROUSSET Directeur

Too expensive for what was provided - wish we’d saved money and stayed at the Ibis

Customer review rating 4.0/5

Lesley Couples - 29/07/2019 AccorHotels review

Staff were polite and helpful. Room was good size and bed was comfy. We have stayed at the Ibis in Millau a few times and thought we would upgrade to the Mercure (we have stayed at many ibis, Novotel and Mercure hotels). This was not an upgrade at all. Couldn’t believe there was no fridge in the room. The breakfast was truly dreadful. When we arrived (9.35) there was a scraping of scrambled egg and no other hot food, but when asked they did bring more although it was cold left-overs. There was no bread left and both coffee machines were out of water. There were no place settings at the tables and plates etc. were not easy to find. We really wish we’d saved our money at stayed at the Ibis. This hotel I’d defiantly not worth the extra money.

Dear LESLEY M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Millau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A.GROUSSET Directeur

Good stay

Customer review rating 4.0/5

Anonymous Couples - 18/07/2019 AccorHotels review

We arrived at 15.00 and the roomallocated to us was not cleaned. I asked for another room. I was surprised there was not a safety deposit box in every room beating in mind the cost of this Mecure. I asked for a room with one and they said that they would charge an extra €11.50 which I thought was wrong since our room was not ready however in the morning no extra charge for this was made...so thank you. The show holder could not retrain the shower head and the extractor fan in the bothroom didn't work. I would have expected these things to have been seen to.

Dear JEFFREY H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Millau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A.GROUSSET Directeur

As usual wonderful stay

Customer review rating 4.0/5

Rachel A. Couples - 11/07/2019 AccorHotels review

Had access to garage on arrival. Check in efficient and friendly. Room clean and comfortable. Been staying here for years to break our journey, always excellent. Thank you.

Dear RACHEL A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Millau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A.GROUSSET Directeur

Friendly staff

Customer review rating 4.0/5

Robin Couples - 08/07/2019 AccorHotels review

Friendly helpful staff. A good but not normal Accor style dinner, showed more flair than their normal menu. It was very hit and therefore the aircon, which is quite old struggled.

Dear ROBIN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Millau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A.GROUSSET Directeur

Great View of the Millau Bridge.

Customer review rating 4.0/5

Carol D. Couples - 27/06/2019 AccorHotels review

Nice hotel in the centre of Millau. Had a room with a balcony view of the Bridge. Lovely for sitting on in the evening with views over the city and hills. Good selection of food for Breakfast. Liked the allocated park. Staff excellent. Hotel could do with being refurbished.

Dear PETER CAROL F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Millau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A.GROUSSET Directeur

Shouldn't be in the Mercure classification

Customer review rating 4.0/5

Neil M. Couples - 22/06/2019 AccorHotels review

Really disappointing - a run down old hotel, restaurant closed in the evening, no one around on the bar. Staff tried hard and were nice but the place is awful

Dear NEIL M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Millau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A.GROUSSET Directeur

Pleasent stay

Customer review rating 4.0/5

John W. Couples - 21/06/2019 AccorHotels review

Nice hotel, comfortable room. Staff very helpful.

Dear JOHN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Millau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A.GROUSSET Directeur

Mercure, Millau

Customer review rating 4.0/5

R M. Couples - 20/06/2019 AccorHotels review

Very disappointing stay in what I expected would be a first class hotel. The room was very tired looking and in need of refurbishment but had an excellent view being on the seventh floor. No bath, just a wetroom which succeeded in soaking more than just the user. The biggest disappointment was the restaurant, two attempts to cook Salmon steaks resulted in fish that was cooked at the edges and raw in the middle, after the second attempt I left the restaurant disgusted and hungry - I was not charged, however, for the forty five wasted minutes. The following morning the breakfast room was littered with used trays, no empty tables were available that contained the necessary plates, cups and cutlery despite the fact that I was told to sit anywhere I chose. It would appear that one person was responsible for allocating tables, clearing tables and restocking the buffet - and this in what purports to be a four star hotel. In contrast the receptionist was very pleasant and helpful.

Dear RICHARD M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Millau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A.GROUSSET Directeur

Friendly very helpful staff, hotel disappointing, not up to 4 * standard

Customer review rating 4.0/5

Jo Couples - 15/06/2019 AccorHotels review

The staff could not be faulted as they were very helpful and friendly. The hotel doesn't live up to its advertised standard. First impressions - the doorway and entrance were littered with what looked like sawdust. This still hadn't been cleared away by the next morning. Furniture, decor and carpets tired. One small bottle of water as a welcome in our room wasn't really adequate for the star rating.

Dear TONY B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Millau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A.GROUSSET Directeur

Satisfied but overpriced breakfast

Customer review rating 4.0/5

Julie A. R. H. Couples - 07/06/2019 AccorHotels review

We liked our room with the balcony. It was a good size and fairly comfortable bed and pillows. We felt the breakfast was overpriced at €16 pp given what was available. We stay in premier inns on a regular basis and their beds and pillows are superior and their breakfasts at £9.50 pp are far superior. It is also expensive parking.

Dear JULIE HEWITT H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Millau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A.GROUSSET Directeur

Friendly staff and comfortable room.

Customer review rating 4.0/5

Sue R. Couples - 02/06/2019 AccorHotels review

We only had a brief overnighter on our way to Spain but had a very pleasant and comfortable stay.

Dear SUE R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Millau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A.GROUSSET Directeur

The staff were lovely

Customer review rating 4.0/5

Ju… Families - 24/05/2019 AccorHotels review

we had forgotten to book parking and the staff accommodated is which was extremely kind.

Dear JULIAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Millau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A.GROUSSET Directeur

not of the standard we expect when choosing a Mercure Hotel

Customer review rating 4.0/5

Linda D. Couples - 23/05/2019 AccorHotels review

extremely disappointed with the quality of the room which can only describe as shabby with the carpet smelling of body odour. Had this been the first Mercure hotel we’d stayed in it would have been the last. If we had wanted to stay in an Idis hotel we’d have booked one!

Dear LINDA D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Millau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A.GROUSSET Directeur
Customer review rating 4.0/5

Angela F. Couples - 08/05/2019 AccorHotels review

Welcoming and comfortable

Adequate

Customer review rating 4.0/5

Colon P. Couples - 15/04/2019 AccorHotels review

Slightly outdated facility, not really Mercury standards

Dear COLIN P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Millau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A.GROUSSET Directeur
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