Mercure Millau Hotel

Room not ready for 2 hrs - told next day that Rugby team had stayed on to rest before their match but not explained at the time. Staff stressed Not happy as we had booked in person 3 weeks ahead and hotel must have known by then that Rugby team were staying. Next morning given 10€ reduction only because I had asked for it Hotel was very expensive for what we got - we stayed at Mercure in Montpellier recently and it was cheaper and much better. Shame because we had friends with us who have never been to Mercure before - I doubt they will again.

Whilst we were happy to stay at the Mercure, we have done so in the past, we encountered a few problems. Firstly, as Silver Club members, we were offered only one free welcome drink between us [ I have written to Accor Hotels on this subject, but haven't received a reply from them as yet :( ] On our last visit to Millau, we stayed at the Ibis adjoining Mercure and we were offered a complimentary drink each :) Because only one person (of the two of us) was offered a drink, we declined to take the free offer of the one drink :( Please enlighten us as to the rules/regulations on this as it is very confusing at the moment. The bedroom was very spacious and comfortable. However, the air conditioning was noisy and didn't appear to be functioning 100%. Because we only observed this during the night, we were not inclined to go down to reception to inform them. Also, we didn't want to cause a fuss as life is too short to create scenes over minor problems!! We stay in Millau for at least one night every summer on our way to visit our French friends in the Var .... and will continue to do so in the future either at Mercure or Ibis depending on availability. We found the staff we encountered very welcoming and courteous.

help with porter to carry our luggage upstairs in the room, avialability of room with adjusted bathroom for mobility pbs, very pleasant waitress attending for diner outdoors, excellenet breakfats

Old building, link with ibis not clear, room ok, but moderate for 4*. Dinner and breakfast very average. Staff friendly, especially lady in the bar.

Great location friendly helpful staff

Stayed here several times on our trips to and from Spain from the UK. The private parking is a clincher though a tad expensive. The tea and coffee making facilities are very welcome as this you normally don't get in the main of other French or Spanish hotels. Easy accessible location and plenty of choice for evening meals in the local surrounding area.

Hotel needs a refresh. Not as good as Ibis hotels we experienced on same trip. Dirty. Expensive and worst of all we were given a smoking room ( yes the door to terrace was left open to try and get rid of the smell - but it did not do so ). Even the pillows stank of stale smoke. We were not asked if we minded having a smoking room - just allocated it.

Lovely room, great location and Patrick was exceptional

excellent

Check in and out was confusing. We prepaid the room but upon check out was asked for payment again. Still in Europe so when we get home we will check our statements to be sure we did not pay twice.

Nice room with a view and good secure parking

Exceeded our expectations. The view over the town with the bridge in the distance was a joy. The room was everything we expected and more. My wife wanted to stay for longer !

Very pleasent, friendly staff, secure parking,great continental breakfast.

Very pleasant, clean room, polite staff and good breakfast with plenty of choices.

Ok Extremely sleepless night due to no air conditioning!..