Novotel Sydney International Airport

Customer review rating (ALL Rating) 4.3/5 2,942 reviews

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Description

Hotel extras

  • ALLSAFE certification

  • 11 meeting spaces, suited for events from banquets to cocktail functions for up to 400 guests

  • Parking available, as well as a Sydney Airport Shuttle Bus (paid service)

  • 24 hour reception and Room Service

Our accommodation(s)

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Hotel location

Novotel Sydney International Airport

22 Levey Street
2205 WOLLI CREEK
Australia

GPS:-33.934074, 151.156647

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Marke Kitchen

The Marke Kitchen opening hours: Breakfast: 05:30 - 10:00 | Lunch: 11:00 - 16:30 | Dinner (Sun-Mon): 17:00 - 22:30 | Dinner (Tues-Sat): 17:00 - 21:00

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,942 reviews

TripAdvisor Rating  4.0/5  2,432 reviews

Terrible

Customer review rating 1.5/5

Pete Families - Confirmed reviews ALL

The hotel room was significantly below the standards of a Novotel. You should rebrand this hotel to Ibis. The fridge was not turned on, the air conditioning was not turned on, there was no air flow in the bathroom. The fittings in the room were either broken or falling off the wall. There was no mini bar or utensils. The lighting was too low. I have no issue with budget hotels, however Novotel is not priced or marketed as a budget hotel. Disappointed.

Poor attitude

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

My flight was cancelled and I had to stay at Novotel Auckland instead of Sydney. Novotel Sydney wouldn't refund me my room though. Pretty poor form.

Good location and the reception staff were excellenct in finding me urgent accommodation as I was too late to drive to country NSW

Customer review rating 5.0/5

Wendy M. S. Solo - Confirmed reviews ALL

Extremly helpful

Dear Wendy, Thank you for choosing to stay at Novotel Sydney International Airport and for sharing your experience with us. We are delighted to hear that our convenient location was beneficial for your last-minute accommodation needs. Providing assistance in urgent situations is something we take pride in, and we're glad to know that our reception staff could assist you promptly and efficiently. Ensuring our guests' comfort and safety is always our top priority, and we're glad that we could be of help during your time of need. Your kind words about our staff's helpfulness are greatly appreciated and will be shared with the team. Thank you once again for your review, and we hope to have the opportunity to welcome you back to Novotel Sydney International Airport for another pleasant stay in the future. Warm regards, Guest Relations Team Novotel Sydney International Airport.

Perfect location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Easy to get to airport. Friendly staff. Clean rooms

Dear Kylie, Thank you for choosing Novotel Sydney International Airport for your recent stay and for sharing your feedback with us. We're thrilled to hear that our hotel's location was ideal for your needs and that you found it easy to access the airport. Providing convenience for our guests is always a top priority, and we're glad that our location contributed to a smooth travel experience for you. It's also wonderful to know that you appreciated the friendliness of our staff and found our rooms to be clean and comfortable. Ensuring a warm and welcoming atmosphere along with clean accommodations is something we take pride in, and we're delighted that our efforts were recognized during your stay. We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back to Novotel Sydney International Airport for another enjoyable stay in the future. Warm regards, Guest Relations Team Novotel Sydney International Airport.

Excellent service. Reception staff professional & careing

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

As sbove

Dear Yvonne, Thank you for choosing Novotel Sydney International Airport for your recent stay and for sharing your feedback with us. We are thrilled to hear that you had an excellent experience with our reception staff and that you found them to be both professional and caring. Providing exceptional service with a personal touch is what we strive for, and it's wonderful to know that our team's efforts resonated with you during your stay. Your kind words will be shared with our reception team, who will be delighted to hear that their dedication made a positive impact on your visit. We truly appreciate your recommendation, and we look forward to welcoming you back to Novotel Sydney International Airport for another memorable stay in the future. Warm regards, Guest Relations Manager Novotel Sydney International Airport.

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Other web-users rate our hotel

  • 1,289 reviews 9.2/10 Location
  • 1,900 reviews 6.3/10 Room
  • 1,835 reviews 8.3/10 Service
  • 17 reviews 8.6/10 WiFi
  • 805 reviews 6.2/10 Food
  • 705 reviews 5.8/10 Cleanliness
  • 392 reviews 5.6/10 Value
  • 333 reviews 8.1/10 Breakfast

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