Hotel - Palazzo Caracciolo Napoli - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Palazzo Caracciolo Napoli - MGallery by Sofitel

4.5/5 2,848 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Sauna (Paying)
    • Tanning salon
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Kayaking
    • Pedal boat
    • Private beach
  • Bowling  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 23:00-06:30
    • Opening hours : Week-end 23:00-06:30

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 146 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Automatic temperature control
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Palazzo Caracciolo Napoli - MGallery by Sofitel

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,848 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 17/08/2018 TripAdvisor review
« It was a mixed expeienexp »

Staff: The hotel staff was generally friendly yet at least the door boy didn't make much of an attempt to help with two large bags. Also overall the staff was VERY attentive to requests especially in the restaurant and at breakfast.Rooms: Given we travelled as family we had two rooms and could compare. No matter the rooms WiFi didn't really work (choppy and poor signal strength). Quite a surprise these days where WiFi is considered basics. In one room the fridge worked, in the other not. We overheard another guest at reception making the same complaint. Other than that the rooms were clean and specious.Location: Last, the location is so so. While close to the old town and the main station, the harbor and the main sights were at the other end of town. Further, the hotel is on a busy road so you have both the street noise in the morning and all the bad air from all the cars in a traffic jam. Last, you can feel the ground shaking when the metro is passing through underground.Summary: overall an okay stay. If services would improve it's worth coming again.

Couples - 09/07/2018 TripAdvisor review
« Palazzo Caracciolo Napoli M Gallery »

Excellent value for money. The staff were very friendly and helpful. Food was good. Service was overall excellent. Room was great. Only downside was location, however would stay there again if we visit Napoli in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/Ms, First of all we wished to thank you for your beautiful words and for your preference while staying in Naples. It was a pleasure to welcome you and it is a great reward for the whole team to know your satisfaction! We hope to have you as soon as possible as our guest at Palazzo Caracciolo. Kind regards Martina Somma

Couples - 01/07/2018 TripAdvisor review
« Beautiful building, ok location, grumpy staff »

The Palazzo Caracciolo is a beautiful hotel in central Naples. The building and decoration is truly beautiful. The hotel is a few steps away from the old town, but one needs to walk a bit further (think 15 min) to reach the nice area with bars and restaurants. There were a couple of things we were not amused about: the grumpy staff at arrival (doormen and valet parking people) and at the bar. As a good paying customer and Accor Gold member one would expect a more service oriented approach. Also, the breakfast was below MGallery standards (having stayed at at leas 5 MGallery hotels throughout Europe). Nothing bad, but nothing special either with limited options. Good to know: the sauna (and rest of the spa facility is a service one has to pay for. Note that there is a hidden but nice jacuzzi on the roof garden at the second floor!! Really nice after a day of walking trough Naples. If the hotel manages to improve the items mentioned, we will definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wouter S, thank you for your candid feedback, a very precious opportunity to us to improve our service so as to make your travel a unique enjoyable experience. We are happy to learn you enjoyed the historical building of Palazzo Caracciolo, born from the will of Prince Caracciolo in 1584 and unique place which hosted kings and queens all over the years. The hotel is located at the back of the old town, with so many local attractions to enjoy just at a few steps as Piazza Donnaregina, the Madre museum and many foodies offers all along the way. We hope you enjoyed such a variety of choice. With discomfort, we learn that our staff, usually much appreciated for its kindness and positive attitude, did not show itself at its best. We are investigating in order to make it an isolated episode. As far as breakfast is concerned, our buffet offers a wide variety of local cakes and pastries, 3 types of cut fruits a 2 of whole fruits, a choice of 6 dry fruits, cold cuts and cheeses, plain and fruit yogurts, a wide choice of breads accompanied by many jam flavors and chocolate; the hot buffet is rich of scrambles eggs, potatoes and many vegetables, sausages and bacon. We perfectly understand you may have had different expectations about it and have taken good note of your needs in order to widen the selection of products for our guests. About wellness and fitness centre, all the fitness area is available 24h per day and is absolutely complimentary while access to the wellness lounge is available from Tuesday to Saturday with only 15.00 euros per hour. The small solarium instead is free of charge and opens seasonally and we are really glad that you enjoyed it after long walks to visit beautiful Naples! Dear Wouter S, we will certainly work on the inconveniences you have pointed out at and are really looking forward to meeting you in Naples on you next visit. Meanwhile please accept our best regards Martina Somma Assistant to GM

Couples - 21/06/2018 TripAdvisor review
« Beautiful hotel »

Beautiful hotel, with superb settings for dining and drinking in an outdoor area of a former palace. Food and drink were commendable and location was close to the old town. Happy to stay there again when in Naples

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arno_franz01, Thank you very much for your review about your stay at Palazzo Caracciolo MGallery, a very precious opportunity to us to improve our service. We are very happy to learn you enjoyed the historical building of Palazzo Caracciolo, born from the Will of Prince Caracciolo in 1584, and unique place which hosted kings and queens all over the year. The hotel is located at the back of the old town, with so many local attractions to enjoy just a few steps. We really hope you will be returning in the future in our beautiful city so that we can meet personally and share special tips over the hidden gems of this city. Warm regards Martina Somma

Business - 28/05/2018 TripAdvisor review
« working in Naples »

very good structure and kind and accommodating staff, very available for any clarification, very professional,very comfortable relaxation area and the restaurant for both excellent dinner and breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear robertocaleo, Thank you for leaving your kind comments about your last stay. Your appreciation is deeply encouraging for our staff as their mission is your satisfaction and they were delighted in learning how helpful and supportive they were for you. It is a pleasure indeed that our breakfast, in permanent updating to follow our guests needs and wishes, and our dinner - for which we are about to produce a new menu - were up to your expectations. It’s so helpful for us to know how our guests, perceive our services. Waiting to surprise you again and again, all our best regards. Barbara Brunelli General Manager

Family - 03/05/2018 TripAdvisor review
« Good hotel. Inexistent breakfast. »

The hotel is ok, but don't book the breakfast. You will waste your money. There was not bread, no fruit, no bacon or eggs and not bakery sweets. We did complain and I nothing happened. Also the server of the breakfast are were really really rude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matria110278, Thank you for taking the time to share your feedback. While we wish the better experience for our guests, your feedback is for us the opportunity to improve. Despite we work hard to deliver an exceptional guest stay, in your case we apparently fell short. We have shared your words with our Food and Beverage Manager who joins me in apologizing for these shortcomings. Our buffet breakfast is permanently updated with the last needs of our guests but we always provide a wide selection of local pastries and cakes, breads, toast bread, four choices of cut fruits and at least 3 whole fruits, plus dried fruits, scrambled eggs, sausages, vegetables and potatoes, yogurts with different flavors, cold cuts and a selection of cheeses, healthy and gluten free section, jams, butter, cereals, plus all the cafeteria items. Hoping to have the chance to regain your trust, please accept our commitment in delivering the best experience on your next stay at Palazzo Caracciolo which so many guests have grown so fond of. Sincerely Barbara Brunelli General Manager

dogduckcow Friends getaway - 01/03/2018 TripAdvisor review
« Could and should be better »

Rooms and breakfast are good . The public areas are really quite grubby . The carpeted hallways definately need a clean. The walk down to the gym looks like you are walking down to a disused car park . Where is the passion for delivering a great hotel ? This place is showing a lot of neglect .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dogduckcow, thank you for taking some time for reviewing us, we y regret that something in our service did not meet your expectations. Thanks to your precious hints and suggestions we will work at our best to build up the quality of our services and the professionalism of our Staff. Looking forward to welcoming you again Your Staff at Palazzo Caracciolo MGallery by Sofitel

Solo travel - 03/02/2018 TripAdvisor review
« Really great ! »

That was an amazing stay in Naples ! The room was perfectly clean, staff people are nice and smiling, and do everything they can to make your stay enjoyable. I was especially glad to meet Gennaro who's been so kind and helpful during my stay. I will definitely come back there if I can !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear melissaj968, Thank you very much for your feedback, it is always appreciated by the Team. Thanks also for mentioning Gennaro who is always attentive to our guest's needs. Our team aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. We all hope to welcome you back on your next visit to town Kind Regards Your Staff at Palazzo Caracciolo MGallery by Sofitel

johnhB7954TB Couples - 24/01/2018 TripAdvisor review
« Winter short break »

Fantastic hotel all staff were always willing to help and were very attentive. Rooms were very clean and of very good decor. Breakfast had a great choice. Reception staff were very supportive and always willing to help

Our hotel has responded to the review
Our hotel has responded to the review

Dear JohnhB7954TB, Thank You very much for your words. It is great to read that you enjoyed your stay with us. Thank you so much for mentioning our professional and supportive staff, it was a pleasure to welcome you and it is a great reward for the whole team to know your satisfaction! Best regards Your Staff at Palazzo Caracciolo MGallery by Sofitel

Couples - 26/12/2017 TripAdvisor review
« Some hotels just don't get the need for stable wifi and reliabilty of it. »

We enjoy staying at the Accor group of hotels. This time we upgraded ourselves to a suite. Upon arriving at the hotel we attempted to connect to the wifi service.3 hours later and 3 calls to reception and one visit by a technical staff member we were no better off with the wifi functionality. Upon arrival we were connected but only had the one bar on the wifi service for the entirety of our stay. Whether you stay in suites or standard rooms, wifi at any hotel need to be reliant and have a strong signal. All other service and amenities at the hotel were up to standard therefore the average rating has been arrived at. Otherwise the rating would have been poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul O, we are happy to read that you liked our hotel and Naples. However we really regret that our service did not meet your expectations. Thanks to your precious hints and suggestions we will work at our best to build up the quality of our services and the professionalism of our Staff. Looking forward to welcoming you again Your Staff at Palazzo Caracciolo MGallery by Sofitel

Friends getaway - 15/11/2017 TripAdvisor review
« Beautiful building and great service »

Lovely place to stay with great staff and wonderful restaurant and bar. Rooms very comfortable and clean. When I made a suggestion to reception it was acted upon immediately. Nicely placed for easy access to city centre and train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laraji1967, Thank you for posting your lovely Tripadvisor review following you recent visit. I was delighted to read that you had a wonderful stay and your stay was a comfortable one. I was especially pleased with the customer service you encountered and you enjoyed our hospitality. Lookingforward to welcoming You again in Napoli, Best regards from Your Staff at MGallery Palazzo Caracciolo by Sofitel

Family - 15/11/2017 TripAdvisor review
« Good quality accommodation in an historical building »

Very kind staff, nice building, nice patio, nice room (good soundproof windows), confortable bed. The location is not great, but not too bad either. The bathroom was also not up the same standards as the rest of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ElioPl, we are happy to read that you liked our hotel and Naples. However we really regret that our service did not meet your expectations. Thanks to your precious hints and suggestions we will work at our best to build up the quality of our services and the professionalism of our Staff. Looking forward to welcoming you again Your Staff at Palazzo Caracciolo MGallery by Sofitel

Couples - 08/11/2017 TripAdvisor review
« three days in Naples »

Excellent hotel but the area where it is located is far from being agreeable, particularly at night. No dining place nearby. This type of hotel is expected to have coffee making facility in the room, particularly in Italy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear juliov879, We are very happy to read that you have been able to appreciate all the efforts from our Staff. Our aim is to make you feel welcome and have a memorable stay. We all wish to thank you for being our precious Guest and for your lovely words. Looking forward to welcoming you again very soon With our warmest regards Your Staff at Palazzo Caracciolo MGallery by Sofitel

Solo travel - 26/10/2017 TripAdvisor review
« Disappointment »

The neighborhood looks less than desirable. The room and bathroom were not anywhere near the standard of the posted photos. The reception staff are mediocre at best. The rain leaked into my room and all they did was put towels on the floor. There wasn't an apology or a small offering to acknowledgment for the fact the facility was in disrepair. I've never received such poor service at a hotel (and I travel every week for work or pleasure). Additionally, I could hear people in the next room at night out on our adjoining balcony with their friends. The balconies are not separated by a wall, nor is there any other soundproofing, but rather a metal railing awkwardly cuts across balcony "real estate" to separate each room's balcony from another's. The hotel location was also far from most attractions a visitor to Naples wants to experience. To be fair and balanced, the positives included the bell boy staff, who were pleasant and polite; the courtyard seating area; and breakfast, which was a pleasant surprise - it was really good in terms of choices and quality and the breakfast staff were very sweet.

Couples - 17/09/2017 TripAdvisor review
« No evidence they are bothered. »

Check in late, allocated room, aircon faulty. Next room, air con faulty. 3rd room, aircon faulty (though easily and promptly fixed next day by simply maintainence issue). 4th Mgallery in Italy, not in same class, rooms fine, but small, and a long way from 5 star - no better than Mercure in Bologna for example. Missing some "standard" amenities from room too. Staff "helpful", but getting a derisory laugh when suggesting I could be upgraded as per my Gold status to help select a room that everything worked was a shame. Not sure they were in the slightest bit bothered. Gold status expires end of 2017, it hasn't got me much in Italian Mgallery hotels all round. Pick somewhere else.

Couples - 14/09/2017 TripAdvisor review
« Nice location, Nice Public Spaces »

Stayed here two nights. This hotel is very central in Naples, so walkable to most sites. This hotel is definitely not a four star hotel. They have nice staff but don't seem to have much of it. Room seems to need a lot of maintenance after the summer season. Fittings in the bathroom were loose. The shower knob was broken. The furniture in the room looks very cheap. It took a lot of work for us to search for and finally find someone responsible for the bar. Service was slow if you could find someone to get you a beer or wine. It surprising this hotel is classed higher than a Novotel. It offers similar value, definitely not a Sofitel level.

Family - 09/08/2017 TripAdvisor review
« 7 out of 10 »

Nice hotel, but not the best neighbourhood in town. Deluxe room not so spacious for 3 people. So, if you are 3, choose a suite. Cleanliness, decor, restaurant, food all good. But I would not stay again in that neighborhood. Room was not ready at 4 pm but we were rewarded with beverages while cleaning was made

Our hotel has responded to the review
Our hotel has responded to the review

Dear 297alperg, It is always a reward to receive feedback, both positive and constructive and we hope to see you when you are next in Naples. Many thanks for taking the time to send in a review. We are sorry that You had to wait for a while to have your room ready and we hope that the location did not spoil your overall feelling about your experience with us. We all hope to welcome you back on your next visit to town Kind Regards Your Staff at Palazzo Caracciolo MGallery by Sofitel

Couples - 27/06/2017 TripAdvisor review
« A great welcome, not. »

Upon arrival after 26 hours of travel we were told by the receptionist (as if school children) to take a seat as the people checking out had priority and we must wait. Being Accor members there goes our priority access welcome. Not a great way to start a stay !!!!

Couples - 26/06/2017 TripAdvisor review
« Fantastic Hotel, excellent stay, just the neighborhood is not so nice »

The hotel is really excellent and comfortable. The service from the people is just great and the reception gave us many good tips, like barber, restaurants enzo. One of the best breakfast I ever had 😊. Just the location of the hotel, is not nice, if you are leaving the hotel you feel already uncomfortable with the dirty noisy city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 70Gagetto Thank you very much for your feedback, it is always appreciated by the Team. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. We all hope to welcome you back on your next visit to town Kind Regards Your Staff at Palazzo Caracciolo MGallery by Sofitel

eduard h Friends getaway - 20/06/2017 TripAdvisor review
« Two Nights in Naples »

What I like: The appearance of the palazzo itself and the atmosphere inside of the palazzo What I did not like: the excessive rubbish in front of the palazzo and the starving plants (1), the fact that our 'deluxe room' had a window but the view was towards a balcony full of rubbish(2). I doubt that I would accept such conditions anymore.

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