Hotel - Palazzo Caracciolo Napoli - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Palazzo Caracciolo Napoli - MGallery by Sofitel

Via Carbonara 112 
80139  Naples
ITALY

2,484 reviews
TripAdvisor Rating Based on 2,484 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Tanning salon  (Nearby)
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Tanning salon  (Nearby)
  • Babysitting on request
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Paying, Nearby)
  • Bowling  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 23:00-06:30
    • Opening hours : Week-end 23:00-06:30

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 146 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Automatic temperature control
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,283 reviews

Our guest reviews for Palazzo Caracciolo Napoli - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,484 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
M Families - 14/07/2017
« Palazzo Caracciolo »

One-night stay at Palazzo Caracciolo, hotel within a beautiful building but the rooms urgently require an upgrade and need to be cleaned better! Hairs in room, shower, graffiti on the wall. Breakfast was average and many items were missing and dirty containers left on display for a long time - complimentary water in the room was a nice touch.

AccorHotels certified review
Mags Families - 14/07/2017
« Miss »

The reception staff were very friendly however when trying to get served at the bar I felt that I was an inconvenience to the staff in that area as they seemed to be pre occupied in the restaurant area.

AccorHotels certified review
Nlb Families - 14/07/2017

The room, particularly the bathroom, had an odd smell. And the room was not a nice as the pictures in the website.

AccorHotels certified review
Glenny Couples - 13/07/2017
« Second chance »

We had 4 nights in the hotel were we had an incident that was handled extremely well and we returned for another night a few days later and were treated exceptionally well. I would however offer my thoughts as a customer service specialist. When we arrived the second time, the young lady at reception greeted us nicely and then asked if it was our first time at this hotel. She should have been aware it wasn't and that we were returning against what we had proposed. Secondly on check out, there was no have you enjoyed your stay, was there anything else we could have done for you etc.irthis left me with a very flat feeling after all the trouble Elizabetta and the manager had gone to.

AccorHotels certified review
Philip N. Couples - 12/07/2017
« Disappointing. »

The air conditioner leaked onto my luggage. The spa water was cold and the location confusing to find and not well marked. The breakfast disappointing considering the price.

AccorHotels certified review
Robert J. Couples - 08/07/2017

Some of the service was fantastic, and some of it was really lacking. It needs to be consistent across the board. Barbara at breakfast was great and Carlo was very helpful and attentive at dinner. Food service to the room was excellent and we also had great service from the man running the spa on the last day. However was closed for three days of our stay with no reason given and we were unaware of the outdoor spa pool on level 2. Air conditioning in our room was terrible so they moved us to a new room which we appreciated. The glasses in our room were not cleaned on one occasion and the mini bar was also left out one day. Interesting location close to the old centre with lots to see even if it is a bit rough. Concierge staff were helpful by reminding us to remove all jewellery before leaving the hotel. Visit the underground city and aqueducts and just explore the streets, there is an amazing church almost opposite the hotel on the left.Glad we visited for 6 nights.

AccorHotels certified review
Salim M. Couples - 07/07/2017
« Enjoyed the pristine and historical settings of the majestic hotel amidst friendly and responsive staff »

Overall it was an enjoyable and comfortable stay. The city information as well as booking assistance provided for tours to City, Emalfi Coast and Capri were useful and professionally handled at the reception desk. The room was spacious and comfortable. Some suggestions for consideration (1) Iron and ironing board should be made available to Housekeeping. This is important as late arrival and early checkouts require clothes to be freshly ironed. In our case we had to send the clothes to hotel laundry and the total charge equalled the cost of a traveling iron; (2) Basic tea/coffee should be available in the room; (3) Late night noise from the street below was found to be disturbing - the sound proofing should be improved. Overall: would love to come back again to this hotel .

AccorHotels certified review
Carrol M. Couples - 03/07/2017
« I highly recommend this hotel. »

The staff was extremely helpful and courteous.The room was very clean and I loved the bathroom and the amenities.

AccorHotels certified review
Denis Couples - 01/07/2017
« Palatial »

Un grand palais grand confort

AccorHotels certified review
Graeme Couples - 28/06/2017
« Impressed »

Very friendly and helpful staff made our stay very satisfying.

TripAdvisor certified review
Couples - 27/06/2017
« A great welcome, not. »

Upon arrival after 26 hours of travel we were told by the receptionist (as if school children) to take a seat as the people checking out had priority and we must wait. Being Accor members there goes our priority access welcome. Not a great way to start a stay !!!!

TripAdvisor certified review
Couples - 26/06/2017
« Fantastic Hotel, excellent stay, just the neighborhood is not so nice »

The hotel is really excellent and comfortable. The service from the people is just great and the reception gave us many good tips, like barber, restaurants enzo. One of the best breakfast I ever had 😊. Just the location of the hotel, is not nice, if you are leaving the hotel you feel already uncomfortable with the dirty noisy city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 70Gagetto Thank you very much for your feedback, it is always appreciated by the Team. Our aim is to make you feel welcome and enjoy the city of Naples starting from a place where you feel at home. We all hope to welcome you back on your next visit to town Kind Regards Your Staff at Palazzo Caracciolo MGallery by Sofitel

TripAdvisor certified review
eduard h Friends getaway - 20/06/2017
« Two Nights in Naples »

What I like: The appearance of the palazzo itself and the atmosphere inside of the palazzo What I did not like: the excessive rubbish in front of the palazzo and the starving plants (1), the fact that our 'deluxe room' had a window but the view was towards a balcony full of rubbish(2). I doubt that I would accept such conditions anymore.

AccorHotels certified review
Renoncourt Couples - 19/06/2017
« perfect hôtel, perfect service »

I was upgraded to a super suite which was amazingly comfortable and beautiful

TripAdvisor certified review
Couples - 18/06/2017
« Car damaged in valet parking »

This is certainly a very nice hotel and island of tranquility in busy Naples. We went there for a holiday and handed over our rental car to the valet parking offered by the hotel. After car was returned to us the right front bumper bar was scratched, but the parking people couldn't care less with a "que tu voi" attitude. We certainly did not scratch the car, which was typical for a slight turning accident against a wall. Except the "what do you want, straniero" response, no excuse was given and guess what, of course they took a photo, with the damage...what a surprise.... This cost us EUR 195 in excess upon returning the car and the hotel was quite happy charge us 3 x 25 EUR for parking even though they did return us a damaged car. So far no excuse or explanation. We understand that accidents can happen, but then at least be honest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear seenquitesomestuff, we are happy to read that you liked our hotel and Naples. However we really regret that our car vallet service did not meet your expectations. As far as we know, you personally met the owner and manager of the garage who showed you pictures of your car with date and time, taken outside the hotel before driving your car to the garage, and the scratches on the bumber were there on display. The accident has not been caused by their staff, and unfortunately there is a slight language barrier which might have given you the impression that the garage manager was not trying his best to help you. Thanks a lot for visiting our hotel Your Staff at Palazzo Caracciolo MGallery by Sofitel

AccorHotels certified review
David M. Couples - 13/06/2017
« Good but not great »

Nice hotel but in a poor location. This part of town is very dirty and run down. The room was nice and the staff were good but nothing special and not what I'm used to from Sofitel.

AccorHotels certified review
John Couples - 09/06/2017
« Very Pleasant »

The reception staff were excellent (especially Laura). Waiting staff in the restaurant very good. The bar man, while efficient, served different quantities of wine for every order we made.

AccorHotels certified review
Anonymous Couples - 08/06/2017
« Nice hotel but needs some updating and maintenance  »

Staff were great professional and very courteous. Room was good but noticed cracks and chips of paint off here and there and tiles and grout in the bathroom had discoloured. Beautiful internal courtyard and lovely and quiet.

AccorHotels certified review
A C. Couples - 06/06/2017
« very god »

Pleasant service and wonderful room. Also a good restaurant.

AccorHotels certified review
Colin Couples - 04/06/2017
« A beautifully renovated hotel in a great position.  »

We had a beautiful apartment in a wonderful hotel. The courtyard was gorgeous where we were able to have breakfast and an evening drink. Would certainly stay there again if ever in Naples.

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