Hotel - Palazzo Caracciolo Napoli - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Palazzo Caracciolo Napoli - MGallery by Sofitel

Via Carbonara 112 
80139  Naples
ITALY

2,557 reviews
TripAdvisor Rating Based on 2,557 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Tanning salon  (Nearby)
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Tanning salon  (Nearby)
  • Babysitting on request
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Paying, Nearby)
  • Bowling  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 23:00-06:30
    • Opening hours : Week-end 23:00-06:30

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 146 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Automatic temperature control
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,390 reviews

Our guest reviews for Palazzo Caracciolo Napoli - MGallery by Sofitel

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 2,557 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 17/09/2017
« No evidence they are bothered. »

Check in late, allocated room, aircon faulty. Next room, air con faulty. 3rd room, aircon faulty (though easily and promptly fixed next day by simply maintainence issue). 4th Mgallery in Italy, not in same class, rooms fine, but small, and a long way from 5 star - no better than Mercure in Bologna for example. Missing some "standard" amenities from room too. Staff "helpful", but getting a derisory laugh when suggesting I could be upgraded as per my Gold status to help select a room that everything worked was a shame. Not sure they were in the slightest bit bothered. Gold status expires end of 2017, it hasn't got me much in Italian Mgallery hotels all round. Pick somewhere else.

AccorHotels certified review
Edward Couples - 15/09/2017
« Big hotel, soulless, receptionist could not care less about clients. V disappointed. »

We booked the M Gallery in Naples 6 months ahead for the last night of our honeymoon before an early flight. The hotel was easy to find and had someone to greet us when we arrived, welcome as it was raining. But the check in service was extremely impersonal, not very friendly, and on arriving in our room, although big, with two bathrooms (took us a while to find the second) it was very bland and decor very tired. There was a strange wall at the end of the bed housing the tv, which divided the room, presumably as it was so big, but it was very ugly. The ceiling was high and the room needed more soft furnishings, not a horrible worn shaggy rug by the bed.

AccorHotels certified review
Jane Couples - 14/09/2017
« Faulty door lock & no hot water »

Our room door hinge was broken - it was not possible to leave the room as the door hinge was broken. It was only possible to lock the door from inside the room. A member of staff came with a screwdriver to help, but I did not feel at all happy or safe leaving the room with our valuables inside even once he had finished trying to fix the issue. When leaving early for the airport at 6am, there was no hot water at all in our room. We were not able to have showers and the member of staff that I had to call up to the room at this early hour in the morning was extremely unhelpful - speaking little English he explained that I could not use any shower elsewhere in the hotel before we had to leave to catch our flight. He offered no alternative for hot water, nor an apology. Extremely disapointing stay and far too over priced for the experience we got. Despite being an AccorHotels member, I will never choose this hotel again.

TripAdvisor review
Couples - 14/09/2017
« Nice location, Nice Public Spaces »

Stayed here two nights. This hotel is very central in Naples, so walkable to most sites. This hotel is definitely not a four star hotel. They have nice staff but don't seem to have much of it. Room seems to need a lot of maintenance after the summer season. Fittings in the bathroom were loose. The shower knob was broken. The furniture in the room looks very cheap. It took a lot of work for us to search for and finally find someone responsible for the bar. Service was slow if you could find someone to get you a beer or wine. It surprising this hotel is classed higher than a Novotel. It offers similar value, definitely not a Sofitel level.

AccorHotels certified review
Stijn Couples - 13/09/2017
« Grandeur at Napoli »

Staying at this hotel was really a classy and joyful experience: the help with our bags, the warm welcome at the reception with the tips for dinner at the Lungomare, the luxurious suite and breakfast with all the Italian good food, cheeses, pastry, bread.

AccorHotels certified review
Ondřej H. Couples - 08/09/2017
« Great exeprience and hotel service »

Excellent food, very kind and helpfull staff, very relaxing mood

AccorHotels certified review
Ross M. Couples - 08/09/2017
« Dirty and small room. Room was not cleaned after our first night. »

I would not stay here again. Front desk and bell personnel were friendly and helpful but apart from that everything was dissatisfying. The room was dirty and small. Hardly big enough for one person let alone two. Stayed two nights and there was no one that cleaned after the first night. Also in what seemed a dangerous part of the city. The dinner was awful. Both service and the food. With everything being over priced as well considering the quality.

AccorHotels certified review
Mrs S. B. Couples - 06/09/2017
« Relaxing stay in beautiful surroundings »

The only disappointment with the hotel were the concierges. They did not greet you at all., quite rude and uninterested in you. The immediate area outside the hotel could do with a clean, lots of litter and dog mess. However, once into the hotel, the 1 night stay was wonderful, all staff extremely helpful, and we would certainly return again

AccorHotels certified review
Me Friends - 05/09/2017
« I expected more »

Spatious room. Walkable distance from city centre. Friendly staff. Very old building, dated furniture in need of refurbishing, not very safe neighbourhood. Shower leaks water all over the floor, despite the size of the premises, the car park is off site (this is only to charge extra money as there is a certain space in front of entrance).

AccorHotels certified review
Ville L. Couples - 04/09/2017
« Value for money and great facilities »

Everything was great. Just hoping a bit bjigher gym. Only complain is that during breakfast it was quite hard to het espresso/cappucino, staff didn't ask do we need it and when you tried to look or wawa towards staff it felt like they were trying to not look towards us... so some provement there otherwise it was quite perfect!

AccorHotels certified review
Jerome M. Families - 24/08/2017
« below expectation for such standard »

Room was clean and hotel is chic But, - breakfast is very limited (poor choice, very limited amount of fruits, no quick boiled eggs And... the quality of my check-in was extremely painful. This is not because I arrive at 11.00 pm that I should not receive a correct welcome. - no smile or expression of welcoming despite my platinium status - no upgrade despite availability and my platinium status - and, the most important... no baby cot provided despite my initial request and my request during checkin!!! Your colleagues replied that hotel does not provide such basic support. I spent a horrible night trying to prevent any fall of my kid from adult bed. I wish you will never face such situation. She cried a lot due to the poor support of your colleague. - the day after, I have been told that baby cot does exist. It was install 2 minutes after my request to your other colleague. Shame on your colleague !!!! during my check-out, your receptionist did not ask me if my stay was fine. But, I took the opportunity to express my dispointment. I hope this situation will not repeat. Otherwise, I will change my further hotels. Previously, I was upset by Praha Mgallery who refused to cancel a double-booking done by mistake. They didn't even reply to my email... Please take corrective action because other hotel are largely more supportive

AccorHotels certified review
Anonymous Couples - 20/08/2017

very nice, lovely staff and room

AccorHotels certified review
Anonymous Families - 18/08/2017

I am almost 100% convinced that the gentleman receptionist behind the front desk on 08/08/2017 tipped off the thiefs who mugged me outside the hotel that night and stole my Rolex watch. They came on a vesper in the dark and came straight for me. There's no doubt in my mind that this had been a set-up by some staff (the man at the front desk) in the hotel.

AccorHotels certified review
T.a. Families - 15/08/2017
« Good for a short visit of Napoli »

I'm an Accor Gold member and a little bit disappointed of my stay at this hotel. The personnel was not very helpful, particularly at the reception and at the gate entry. In fact, we arrived in a basic rental car, they did not help us with the luggage. A few seconds later, a shining new car arrived and the personnel's behavior was quite different as they rushed to thelp them out. At the reception, I did not benefit from the priority check-in, had trouble asking for a final invoice and the personnel never suggested any help, places to visit, etc. They barely smiled. On the other hand, the room was OK except for the shower which was quite old. The room service menu is quite basic for an 4 star hotel.

AccorHotels certified review
Ide J. Solo - 14/08/2017
« MGallery Napoli - a beautiful place to stay »

Back home from my very recent stay at the mgallery Napoli. Enjoyed my stay! But looking at my bill (which I didn't do when I paid) I can see there is an expense mini bar of 4.50. Just wondering how can this be? Did not take anything from the minibar apart from the 2 bottles of water that are offered. It's not especially about the amount but more about how can this be...? Apart from this, here some more comments. When you take a shower the glass door doesn't stay at the right place and so water goes on the bathroom's floor. Also, saw some very little kind of ants on the bed sheets and in the bathroom. Ashtray in the room isn't cleaned everyday... Nevertheless, It has been my second stay and appreciate the hotel. Would I visit Napoli again I would book with you

AccorHotels certified review
Anonymous Couples - 13/08/2017
« Bad first and last impression leaves a sour taste in an otherwise pleasent experience »

Breakfast was great. Room met expectations, although wifi signal in room is non existent. First and last impression of hotel was bad due to standoffish staff. Other staff interactions was great, especially during breakfast. Concierge none existent.

TripAdvisor review
Family - 09/08/2017
« 7 out of 10 »

Nice hotel, but not the best neighbourhood in town. Deluxe room not so spacious for 3 people. So, if you are 3, choose a suite. Cleanliness, decor, restaurant, food all good. But I would not stay again in that neighborhood. Room was not ready at 4 pm but we were rewarded with beverages while cleaning was made

AccorHotels certified review
Mike Solo - 03/08/2017

Good room, great bed. Helpful check in/checkout staff. Found the service in the outdoor bar a bit stuffy. After I used my welcome drink voucher felt like the staff expected me to leave after that. Waited some significant time with an empty drink before being able to order another. When it came to a third, waited a few minutes and then left.

AccorHotels certified review
Anonymous Solo - 01/08/2017
« As expected, nothing more, nothing less. »

No surprises, neither positive nor negative. Check in staff looked a bit grumpy, could be more friendly, more welcoming. Room ok.

AccorHotels certified review
Ian T. Couples - 31/07/2017
« Stay in ,napoli »

Very comfortable

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