Hotel - Palazzo Caracciolo Napoli - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Palazzo Caracciolo Napoli - MGallery by Sofitel

4.5/5 2,839 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Sauna (Paying)
    • Tanning salon
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Kayaking
    • Pedal boat
    • Private beach
  • Bowling  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 23:00-06:30
    • Opening hours : Week-end 23:00-06:30

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 146 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Automatic temperature control
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,681 reviews

Our guest reviews for Palazzo Caracciolo Napoli - MGallery by Sofitel

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,839 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ken L. Couples - 10/08/2018 AccorHotels certified review
« Hotel was clean and easy to use supported by excellent staff. »

The front of house team was exceptional and had humour matched to each nationality. The breakfast was very good to have in beautiful building.

Alexander Couples - 08/08/2018 AccorHotels certified review

Good comfortable and spacious room

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEXANDER K., Thank you very much for choosing Palazzo Caracciolo. We very much appreciate your comments regarding our room. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Thomas R. Families - 28/07/2018 AccorHotels certified review
« Nice stay in vicinity to old town Napoli »

Nice old building - modernized and with all elements of a high class hotel. Rooms are very quiet and have a well functioning and silent air condition. We were very happy with the upgrade to the junior suite. Very nice and helpfull staff at reception. Some elements need improvement: FitnessCenter was closed 2 days of our stay, bar service is extremely passive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nevertheless, we regret for the bar service not being up to your expectations and our Food & Beverage manager joins us to apologize for such shortcoming. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Anna A. Families - 22/07/2018 AccorHotels certified review
« It was short but very enjoyable »

We loved your place. Food was delicious. Lots of variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna A., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are really happy to learn you enjoyed our food, we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Anonymous Solo - 20/07/2018 AccorHotels certified review
« Okay, no service, left alone. »

It was okay. No one helped me with my bags. I had to carry them up and down several flights of stairs. The first room I was put it was on the 1st floor overlooking the street and it was so loud I asked to be transferred. The new room was facing the courtyard and was nice. No one really looked at me, talked to me, or otherwise interacted with me. I even came to breakfast and wanted to get a coffee but no one came to take my order so I left.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We usually have our security staff and bellboys helping with luggages and we do regret if they were not available upon your arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Martina Somma Assistant to GM

Marc Couples - 10/07/2018 AccorHotels certified review
« Amazing is the only word to describe this hotel »

Amazing is the only word to describe this hotel, great room with the most astonishing wooden ceiling dating from the 14th century

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Couples - 09/07/2018 TripAdvisor review
« Palazzo Caracciolo Napoli M Gallery »

Excellent value for money. The staff were very friendly and helpful. Food was good. Service was overall excellent. Room was great. Only downside was location, however would stay there again if we visit Napoli in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr/Ms, First of all we wished to thank you for your beautiful words and for your preference while staying in Naples. It was a pleasure to welcome you and it is a great reward for the whole team to know your satisfaction! We hope to have you as soon as possible as our guest at Palazzo Caracciolo. Kind regards Martina Somma

Paul D. Couples - 06/07/2018 AccorHotels certified review
« Nice hotel not sure about the location. »

It was a really nice room. The service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul D., Thank you for choosing Palazzo Caracciolo Napoli - MGallery by Sofitel. Palazzo Caracciolo is located in the middle of the old town, this neighborhood is an exceptional point to enjoy the heart of Naples and to live an authentic experience. We hope that you had the chance to enjoy the typical “vicoletti”, the wonderful and tasty “osterie” and the kindness and vivacity of Neapolitans. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Martina Somma Assistant to GM

Cédric S. Couples - 01/07/2018 AccorHotels certified review
« Great stay, from greetings to farewell »

Beautiful hotel, spacious room and great staff. The upgrade was really appreciated, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CEDRIC S., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Couples - 01/07/2018 TripAdvisor review
« Beautiful building, ok location, grumpy staff »

The Palazzo Caracciolo is a beautiful hotel in central Naples. The building and decoration is truly beautiful. The hotel is a few steps away from the old town, but one needs to walk a bit further (think 15 min) to reach the nice area with bars and restaurants. There were a couple of things we were not amused about: the grumpy staff at arrival (doormen and valet parking people) and at the bar. As a good paying customer and Accor Gold member one would expect a more service oriented approach. Also, the breakfast was below MGallery standards (having stayed at at leas 5 MGallery hotels throughout Europe). Nothing bad, but nothing special either with limited options. Good to know: the sauna (and rest of the spa facility is a service one has to pay for. Note that there is a hidden but nice jacuzzi on the roof garden at the second floor!! Really nice after a day of walking trough Naples. If the hotel manages to improve the items mentioned, we will definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wouter S, thank you for your candid feedback, a very precious opportunity to us to improve our service so as to make your travel a unique enjoyable experience. We are happy to learn you enjoyed the historical building of Palazzo Caracciolo, born from the will of Prince Caracciolo in 1584 and unique place which hosted kings and queens all over the years. The hotel is located at the back of the old town, with so many local attractions to enjoy just at a few steps as Piazza Donnaregina, the Madre museum and many foodies offers all along the way. We hope you enjoyed such a variety of choice. With discomfort, we learn that our staff, usually much appreciated for its kindness and positive attitude, did not show itself at its best. We are investigating in order to make it an isolated episode. As far as breakfast is concerned, our buffet offers a wide variety of local cakes and pastries, 3 types of cut fruits a 2 of whole fruits, a choice of 6 dry fruits, cold cuts and cheeses, plain and fruit yogurts, a wide choice of breads accompanied by many jam flavors and chocolate; the hot buffet is rich of scrambles eggs, potatoes and many vegetables, sausages and bacon. We perfectly understand you may have had different expectations about it and have taken good note of your needs in order to widen the selection of products for our guests. About wellness and fitness centre, all the fitness area is available 24h per day and is absolutely complimentary while access to the wellness lounge is available from Tuesday to Saturday with only 15.00 euros per hour. The small solarium instead is free of charge and opens seasonally and we are really glad that you enjoyed it after long walks to visit beautiful Naples! Dear Wouter S, we will certainly work on the inconveniences you have pointed out at and are really looking forward to meeting you in Naples on you next visit. Meanwhile please accept our best regards Martina Somma Assistant to GM

Anthony N. Families - 30/06/2018 AccorHotels certified review
« Great visit »

Exceeded our expectations!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Wouter Couples - 30/06/2018 AccorHotels certified review
« Nice hotel, staff could use some improvement »

We’ve had a nice stay at the hotel. The building and rooms are beautiful. The staff however came across a bit gruff and uninterested at times, especially the doormen, the staff at the bar and at the spa. The breakfast was below the MGallery standard we’re used to (having visited at least five MGallery hotels in Europe) and was therefore a bit dissapointing. We believe the hotel could and should improve these things. If done we’ll definitely be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wouter S., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. Providing the highest level of hospitality is our number one priority and we sincerely apologize for did not meet totally your expectations. We will do our best to do better Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Martina Somma Assistant to GM

Anonymous Friends - 26/06/2018 AccorHotels certified review
« Amazing. »

We enjoyed every aspect of our stay. The service was amazing and very helpful, the room was lovely and comfortable, and the breakfast was beyond our expectations. We will definitely recommend your hotel to others. Thank you so much for such a wonderful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsten L., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Alex Couples - 21/06/2018 AccorHotels certified review
« Nice hotel, service can be improved »

We got upgraded, the room was nice but the check in experience was not great. Quite a rude receptionist. Breakfast buffet could be better for a hotel of this standard.

Couples - 21/06/2018 TripAdvisor review
« Beautiful hotel »

Beautiful hotel, with superb settings for dining and drinking in an outdoor area of a former palace. Food and drink were commendable and location was close to the old town. Happy to stay there again when in Naples

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arno_franz01, Thank you very much for your review about your stay at Palazzo Caracciolo MGallery, a very precious opportunity to us to improve our service. We are very happy to learn you enjoyed the historical building of Palazzo Caracciolo, born from the Will of Prince Caracciolo in 1584, and unique place which hosted kings and queens all over the year. The hotel is located at the back of the old town, with so many local attractions to enjoy just a few steps. We really hope you will be returning in the future in our beautiful city so that we can meet personally and share special tips over the hidden gems of this city. Warm regards Martina Somma

Michael W. T. C. Business - 18/06/2018 AccorHotels certified review
« The hotel refused to change the date of my reservation when I accidentally booked for the wrong date. »

On Monday, Feb. 5 I made an on-line reservation to stay at the Palazzo Caracciolo Napoli for two nights in June. I accidentally reserved for June 20 and 21, when the dates that I needed were June 13, and 14, exactly a week earlier. I immediately contacted Prestigia.com (the booking agent), and asked them to change the reservation date. Prestigia.com communicated with the hotel, and then reported back to me that the hotel refused to change the reservation. The result, of course, is that I had to pay twice, once for a reservation that I could not use, and a second time for a new reservation for the correct dates. When I arrived at the hotel last week and complained, the hotel staff were completely indifferent, and refused to do anything for me. This is abominable treatment by a supposedly first-rate hotel, and it gives the lie to the statement in the survey e-mail "votre satisfaction est notre priorité". Customers' satisfaction is obviously not Palazzo Caracciolo Napoli's priority; making money is. I intend to post my experience with this hotel on Tripadvisor and all other travel web sites that I can think of. Michael W., Toronto, C.

Philip Couples - 17/06/2018 AccorHotels certified review
« A Magnificent hotel close to the heart of Rome. »

We really enjoyed our stay here. Our room was beautiful and very spacious, and although we looked onto a major thoroughfare was completely quiet. The breakfast was excellent and the staff very helpful. The major shopping districts are a short stroll away, or if you chose to take a taxi it will only cost a few Euros. The Napoli Central Station is just a few blocks away and a taxi to here costs only a few Euros as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip S., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. We are pleased that you enjoyed the breakfast and the location of our hotel It is always a pleasure to receive positive feedback. Thank you very much for mentioned our helpful staff, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Kate B. Couples - 16/06/2018 AccorHotels certified review
« Comfortable room. »

Reception staff excellent. Restaurant staff at breakfast and other times variable, they varied from friendly to unwelcoming and uninterested.

Colin W. Couples - 14/06/2018 AccorHotels certified review
« Excellent hotel in a great location in Napoli »

Our 7 days in Napoli were made special by our accommodation in palazzo Caracciolo. The room was excellent and comfortable while the staff were excellent looking after our every requirement. The hotel is well located for visiting all of Napoli. easy for walking and the underground.

Business - 28/05/2018 TripAdvisor review
« working in Naples »

very good structure and kind and accommodating staff, very available for any clarification, very professional,very comfortable relaxation area and the restaurant for both excellent dinner and breakfast

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