Hotel - Palazzo Caracciolo Napoli - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Palazzo Caracciolo Napoli - MGallery by Sofitel

4.5/5 2,994 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Sauna (Paying)
    • Tanning salon
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Kayaking
    • Pedal boat
    • Private beach
  • Bowling  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 23:00-06:30
    • Opening hours : Week-end 23:00-06:30

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 146 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Automatic temperature control
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,925 reviews

Our guest reviews for Palazzo Caracciolo Napoli - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,994 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Aykut P. Families - 12/03/2019 AccorHotels certified review
« The hotel was be at the good place »

Housekeeping was good, breakfast was perfect, just the room was old

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aykut P., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. Thank you for mentioning our housekeeping and breakfast service . As for the room, in effect it is our intention to renovate our room. Thank you again for sharing your experience, we hope you will allow us the chance to welcoming you back one day Sincerely, Martina Somma Assistant to GM

Mark Solo - 06/03/2019 AccorHotels certified review
« Short but sweet »

This was just a long weekend so I didn't have time to try all your facilities but I had a very happy stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark T., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Ao Couples - 27/02/2019 AccorHotels certified review
« service unsatisfying »

I have bookeda superior room. I arrive first day. I get the keys. I enter. The room is messy, not alreayd cleaned up, twins bed, smelling bad. I go back to the reception. I tell them that i want the room I have seen in the photos (superior, renovated in 2014, etc etc). I get one. The new room was OK. However, not all equipment are in. only one bathrobe and one sleepers. Last day of my stay, I call the reception to order a capuccino in my room. They say it will be served in 10 minutes. 30 minutes later, I go to the reception and they explain that they did not even make order for that. 10 min later, i receive a cold coffee. Last thing, my reservation included breakfast for 2 day. Since in my last day, i was leaving before breakfast opening, i asked to cancel the breakfast. They said it is not possible and propose to offer me a takeaway breakafst bag. Surprisingly, in this breakfast bag, there is a can of soda (for breakfast!) and a half coarse bread sandiwch! Just disappointing

Anonymous Couples - 26/02/2019 AccorHotels certified review
« Fantastic guest service! »

The service was excellent! The team were professional and friendly, and went above and beyond for our stay (assisting with tour confirmation and private transport to Positano). The room was spacious and very clean. The neighbourhood is 10min walking distance to main train station, on a busy Naples street. Good restaurants are around 15min walk away. The area is very much for locals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy C., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Gek Couples - 26/02/2019 AccorHotels certified review
« The Oasis in Napoli »

As usual , I love MGallery , the hotel is great but the surrounding is too hash for us from Singapore . Maybe front desk can warn the guests on the pick pockets ; our credit cards , driving licence , ATM card , few hundreds € plus home keys all gone in the Metro

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kah Gek T., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. What a delight to learn that you experienced a wonderful stay at our historical Hotel, offering all the comforts of an upscale property. We are really sorry that you have been robbed, unfortunately these drawbacks occur in all the metropolitan areas. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Anonymous Couples - 18/02/2019 AccorHotels certified review
« Staff and accommodation very good »

Was hoping for a good trip, it turned out to be a very good trip, hotel great value, all staff were very helpful and friendly so congratulations on this. Hotel presentation very good, it was a shame we could not use the courtyard due to the time of year. Would recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael h., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Pd Solo - 17/02/2019 AccorHotels certified review
« Bad hotel, Bad location »

Hotel with Sofitel name is in very bad location. Buffet breakfast was horrible. No English channel on tv. Restaurant not open on evening arrival and location too unsafe to walk around. Sofitel should remove its name!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela D., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As for the English channels, we have CNN on channel 52, BBC on channel 53, available for our guests. We regret we were not able to assist you in retrieving them. As for the Restaurant, can you let me know which inconvenient you encountered? Usually it is open from lunch from 12:30 to 14:30 and for dinner from 19:30 to 22:30, but it is always possible to eat at the bar, did you leave the chance to try our snack menu instead? As for the breakfast, we are sorry that you found it horrible, despite its variety of local and international products being greatly appreciated by our customers and we remain at your disposal for further details in order to better understand where we failed to meet your expectation. We hope you will allow us the chance to welcoming you back one day, to show you that your experience was an exception from the rule. Best regards Martina Somma Assistant to GM

Anonymous Couples - 14/02/2019 AccorHotels certified review
« John W. »

Extremely peasureable

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN W., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Anonymous Couples - 03/02/2019 AccorHotels certified review
« Comfortable »

Enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vikki M., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Sandriana Friends - 27/01/2019 AccorHotels certified review
« Satisfactory »

The accommodation was great. Our only problem was the din from the party downstairs way past 10 pm and we were trying for an early night to catch a morning flight

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wee Lian T., Thank you for choosing Palazzo Caracciolo Napoli - MGallery by Sofitel for your stay in Naples, we very much appreciate your comments regarding your stay here. Thank you for mentioning our friendly staff, your appreciation has been conveyed to the Team: your feedback will go a long way in encouraging them. We are apologize for the hassles that the party has created for you Hoping to have the chance to regain your trust, please accept our commitment in delivering the best experience on your next stay at Palazzo Caracciolo which so many guests have grown so fond of. Sincerely, Martina Somma Assistant to GM

Michael O. Couples - 27/01/2019 AccorHotels certified review
« Great location. Very good service »

My wife and I stayed over a weekend to visit Pompeii and the Naples Archeological Museum. Also being close to the main train station was helpful. The hotel room was spacious and quiet. Staff was helpful and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael O., Thank you for choosing Palazzo Caracciolo MGallery - MGallery by Sofitel for your visit in Naples and for your comments regarding your stay here. I want to thank you for appreciated our staff, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Francesco Business - 19/01/2019 AccorHotels certified review
« Great hotel »

great room, good restaurant, satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francesco A., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Pasquale M. Business - 16/01/2019 AccorHotels certified review
« Hotel Caracciolo an Amazing Place »

My experience at Hotel Caracciolo was a very pleasant one, The Hotel is an old Beautiful Palazzo ,The Staff was Great The Room was very nice they also upgrade me to a suite without any charges . That was very nice. so i will go back to Hotel Palazzo Caracciolo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pasquale M., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Business - 15/01/2019 TripAdvisor review
« Amazing »

This Place is just Amazing a Beautiful old Italian Palazzo in the middle of the old Naples . The Staff was Great I will recommend this hotel to everybody . a Great place to stay.the restaurant also was very Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear bruno m, What wonderful words you had for Palazzo Caracciolo! Thank you very much for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us, it was a pleasure to welcome you and it is a great reward for the whole team to know your satisfaction! Warm regards Martina Somma Assistant to GM

Daniil Couples - 14/01/2019 AccorHotels certified review
« Absolutely amazing »

A beautiful hotel with superb service and facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniil P., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Dawid Business - 14/01/2019 AccorHotels certified review
« Disgusting, melty bathroom. »

Room was not cleaned properly, bathroom has huge problem with melt (I have an allergy for funghus, so after every longer visit there I had leaking nose). I told that to maid, she said just "sorry".... I have gold membership in Le Club, bit no.welcome.drink was offered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dawid S., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I known that our Rooms Division Manager has already contacted you personally. Hoping to have the chance to regain your trust, please accept our commitment in delivering the best experience on your next stay at Palazzo Caracciolo which so many guests have grown so fond of. Sincerely, Martina Somma Assistant to GM

Detlef Business - 09/01/2019 AccorHotels certified review
« A stay in a kings palace »

The stay at the MGallery in Napoli was a great expirience. A fantastic old building with character and a real nice area inside the big walls. But the rooms are modern and I specially was happy about the quality of the windows, which keeps all noise outside. All staff was friendly and I can recommend the Spa / Wellness area in the cellar: Nice, small and high quality with great service. But you should book before, to be sure to get in, as they limit the amount of people to allow a relexing time (which is good).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Detlef W., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. What a delight to learn that you experienced a wonderful stay at our historical Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Chris O. Families - 09/01/2019 AccorHotels certified review
« Wonderful stay! »

Our family really enjoyed our stay. The hotel was a welcome place to be, the staff were all universally very nice to us! The adjoining rooms were convenient, and were a welcome place to spend some time after exploring Naples. Having parking was a real bonus!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher O., Thank you to choosing Palazzo Caracciolo - MGallery by Sofitel for your visit in Naples. We very much appreciate your comments regarding your stay here. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Martine Friends - 03/01/2019 AccorHotels certified review
« Was excellenu »

Very helpful staff and charming am a regular customer

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTINE W., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Alex D. D. Couples - 03/01/2019 AccorHotels certified review
« Amazing building and place. Service need some work »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandria D., Thank you for choosing Palazzo Caracciolo Napoli - MGallery by Sofitel for your visit in Naples. Thank you for appreciated our historical building and for sharing your experience, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hoping to have the chance to meet you again in Naples in the nearest future. Warm regards Martina Somma Assistant to GM

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