Palazzo Caracciolo Napoli - MGallery 4 stars

TripAdvisor rating 4.5/5 3,064 reviews
Palazzo Caracciolo Napoli - MGallery
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Hotel extras

  • 800 years of history

  • The luxury and elegance of a bygone era

  • Pamper your body and mind

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 20.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Bowling (Nearby)
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Palazzo Caracciolo Napoli - MGallery

Via Carbonara 112
80139
naples
italy

Tel: +390810160111

Fax: (+39)081/0176535

Contact email

Check-in from 14h00

Check out up to 12h00

  • A.N.M :   201 VIA FORIA

  • TRENITALIA :   LINEA 2 P.ZZA CAVOUR

  • By plane

    CAPODICHINO At 8km / 4.97 miles

  • By train

    NAPOLI CENTRALE At 1.5km / 0.93 miles

GPS :40.855141, 14.261048

Our accommodations

SUPERIOR ROOM, 1 Single Size Bed

  • Max. number of persons: ‌1
  • Area: From 12
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: ‌2
  • Area: From 15
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: ‌3
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

JUNIOR SUITE, 1 King Size Bed or 2 Single SizeBeds

  • Max. number of persons: ‌3
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

SUITE, 1 King Size Bed or 2 Single Size Beds

  • Max. number of persons: ‌3
  • Area: From 60
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Our restaurants and bars

LA CUCINA

Type of cuisine: Regional

With a warm, informal atmosphere and a historical setting, the restaurant serves local and traditional food infused with Mediterranean flavors and savoir-faire.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA CANTINA

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 78 m²

  • Maximum capacity: 78 people

Find out more

Our guest reviews for
Palazzo Caracciolo Napoli - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,066 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

3,064 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.2/5

Carl H. Couples - 20/06/2019 AccorHotels certified review

It was a great time. I think they should probably try to negotiate cabs pricing better from the hotel. Because we were quoted from the hotel 20. Cab driver said 25. No big deal but if someone from the hotel tells us one thing and then we get charged another. Its annoying. Other than that we had a great stay. Love the complimentary water. That helps a lot to stay hydrated.

Lovely stay for special occasion

Customer review rating 4.2/5

Nathan Couples - 18/06/2019 AccorHotels certified review

The room was great and I loved the his and hers sinks in the bathroom. The staff was attentive and very helpful, most days the cleaning staff even came to check that everything was ok with the room. The hotel is fairly close to central station so getting to places like Pompeii and Sorrento is very easy. It's obvious that Naples isn't a rich city (this includes the area around the hotel) but this in no way ruins the experience. The staff left a nice message and cakes for my birthday which was a really nice gesture and very much appreciated.

Dear Nathan L., Thank you for your preferences and for your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. We are very delighted to read your words! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM
Customer review rating 4.2/5

Anonymous Couples - 18/06/2019 AccorHotels certified review

Staff not friendly at all! Hotel location very bad!

Dear Pak Hin N., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are so sorry if you had the impression our staff was unpolite. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Martina Somma Assistant to GM

Great hotel which is conveniently located

TripAdvisor rating 4.5/5

PatrickW1989 Friends getaway - 16/06/2019 TripAdvisor review

Second stay - Overall it was awesome again. Junior Suite was great - thanks again :) Bed was a little bit uncomfortable (ie soft). Service was great and hotel design was impressive. We will come back.

Dear PatrickW1989, Thank you again for your preferences where you stay in Naples. At Palazzo Caracciolo, our Guests are welcomed to their exclusive Neapolitan House, whose charme and authenticity give a special touch to their visit. It’s so helpful for us to know how our guests, perceive our services. Your appreciation has been conveyed to the Team: your feedback will go a long way in encouraging them. Waiting to surprise you again and again, all our best regards. Martina Somma Assistant to GM

Island in a City

Customer review rating 4.2/5

Dibidaebi Friends - 15/06/2019 AccorHotels certified review

After exploring the city and surroundings it was like living on an island, peaceful

Dear Stephan D., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Stay in a dirty room

Customer review rating 4.2/5

Dawid Business - 12/06/2019 AccorHotels certified review

In the bathroom there was a lot of melt in the bathtube area. Room not cleaned properly. AC is working very poor.

Dear Dawid S., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Martina Somma Assistant to GM

Terrible stay! I have requested money back.

Customer review rating 4.2/5

Anonymous Couples - 12/06/2019 AccorHotels certified review

Terrible! I have sent an email of complaint addressing the issues and even followed up. I have had ZERO response from the hotel.

Dear Mrs. A., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery Collection. As I wrote you already to your personal email address we are sorry if you did not enjoy your stay with us for the high music level in the cloister and the lacking air conditioning. At Palazzo Caracciolo, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Napolitano

Average to disappointing

Customer review rating 4.2/5

Simon B. Families - 10/06/2019 AccorHotels certified review

Disappointing for many reasons. Hotel failed to pass a message on to us regarding our travel arrangements. One room had a faulty safe and shower and bath. Room service breakfast arrived late. The standard of the detail in the room was poor, unclean/damaged walls.

A quality stay

Customer review rating 4.2/5

Baekin K. Couples - 09/06/2019 AccorHotels certified review

We had a pleasant stay at this hotel. Things went rather smoothly and did enjoy our excursion to Capri.

Dear BAEK IN K., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

It was an absolute pleasure to stay at this hotel.

Customer review rating 4.2/5

San &. J. Couples - 08/06/2019 AccorHotels certified review

The whole experience was faultless from checking to checkout. The staff were very helpful & friendly, the room was impeccable, could have had a coffee or tea making facility but this didn’t matter as breakfast & the strong Italian coffee offered made up for this. The bar & the external but covered lounge area is “royal”. The snacks offered were superb & the service was prompt & courteous.

Dear SAMIR M., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Your hotel was an oasis, wonderful and extremely helpful front desk staff and beautifully decorated!

Customer review rating 4.2/5

David D. G. Solo - 07/06/2019 AccorHotels certified review

I enjoyed the friendly and helpful nature of your front desk staff. They always provided me with great food suggestions. On my first day they upgraded to a suite at no-charge, wow, what a surprise that was. The historical nature of the hotel, the beautifully appointed restaurant with delicious food offerings and bar and outdoor patio area were very wonderful!

Dear David G., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Convenient

Customer review rating 4.2/5

Lidia B. Couples - 07/06/2019 AccorHotels certified review

Room was clean and associates were friendly and helpful. Hotel was a little off the main shopping area, but it also helped as it helped us to walk off the delicious food from the city. The only thing that I will be able to fault the Hotel is that we will have to pay for the use of the swimming pool and sauna

Dear Lidia B., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

I decided to check out early

Customer review rating 4.2/5

Anthony O. Solo - 04/06/2019 AccorHotels certified review

I arrived and immediately checked out and left after seeing the state of the hotel.

Dear Anthony O., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Martina Somma Assistant to GM

A gem in the centre of Naples

Customer review rating 4.2/5

Owen Couples - 28/05/2019 AccorHotels certified review

Was a little bit of a struggle to find Palazzo Caracciolo in the centre of Naples, but once located it was like finding an oasis in the centre of chaos. The staff were extremely helpful and friendly. Our room was spotlessly clean. We eat in the restaurant and enjoyed the ambience of the stylish surroundings. We were sorry to leave!

Dear OWEN A., What wonderful words you had for Palazzo Caracciolo! Thank you very much for your preference while staying in Naples. We are really delighted to learn you enjoyed so much your stay with us. We really hope you will be returning in the future in our beautiful city so that we can meet personally and share special tips over the hidden gems of this city. Warm regards Martina Somma Assistant to GM

FIRST NAPLES VISIT

Customer review rating 4.2/5

Alexander C. Couples - 20/05/2019 AccorHotels certified review

The hotel is a bit of a stylish oasis of tranquillity and comfort, the staff was extremely helpful and friendly and accommodated to all our needs

Dear Alexander C., We are delighted to learn that you had a great experience at Palazzo Caracciolo and we very much appreciate your comments regarding your stay here. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Great Hotel in Napoli!

Customer review rating 4.2/5

David H. Couples - 18/05/2019 AccorHotels certified review

The building has been beautifully restored. The staff were pleasant and very accommodating. The room was very nice and the bed was very comfortable. It is centrally located and easy to get around. The breakfast buffet is excellent. The central courtyard dining and lounge areas are lovely! I would definitely recommend.

Dear David H., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Enjoyable

Customer review rating 4.2/5

Jackie T. Couples - 16/05/2019 AccorHotels certified review

Our stay was enjoyable. The staff in the hotel were all very helpful.

Dear Jacqueline T., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. Thank you very much for appreciated our staff, it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

Assigned wrong type of room.

Customer review rating 4.2/5

C. Friends - 16/05/2019 AccorHotels certified review

We were assigned a small room with a Queen Bed. Our reservation was for a Deluxe King bed. The bed was lumpy and the room small and with a terrible view a slum. When we insisted on talking to the front desk manager, he upgraded us to a suite with a King Bed. The whole process took one hour. They advertised as having a shuttle, yet they no longer offer one. We had to pay an extra 25€ to get to the airport. This is false advertising.

mixed feelings

Customer review rating 4.2/5

Anonymous Solo - 15/05/2019 AccorHotels certified review

I booked this hotel because of my Le Club Accor Platinum membership. I didn't get the feeling I got a room upgrade. Though this hotel is promoting itself a 'McGallery by Sofitel' hotel, I didn't experience the warm and cozy Sofitel atmosphere. Though the building itself is fantastic, I believe it is not maximized in terms of creating a cozy interior.

Dear PIETER D., Thank you for taking the time to share your feedback. While we wish the better experience for our guests, your feedback is for us the opportunity to improve. Despite we work hard to deliver an exceptional guest stay, in your case we apparently fell short. Hoping to have the chance to regain your trust, please accept our commitment in delivering the best experience on your next stay at Palazzo Caracciolo which so many guests have grown so fond of. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Somma Assistant to GM

MGallery Review

TripAdvisor rating 4.5/5

Alexander G Family - 11/05/2019 TripAdvisor review

We really enjoyed our stay at MGallery in Naples. The breakfast was top class. The suite was nice and comfortable. The staff was friendly and helpful. The neighbourhood was not great however the location is close to many popular sites.

Dear Alexander G, We are delighted to learn that you had a great experience at Palazzo Caracciolo, a unique place in Naples for culture and history. Thank you very much for appreciated our hotel, the staff and our service. Palazzo Caracciolo is located in the middle of the old town, this neighborhood is an exceptional point to enjoy the heart of Naples and to live an authentic experience. Thanking you once again for your positive feedback, we all look forward to welcoming you back on the occasion of your next visit! Sincerely Martina Somma Assistant to GM
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