Hotel - Palazzo Caracciolo Napoli - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Palazzo Caracciolo Napoli - MGallery by Sofitel

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4.5/5 2,799 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 110.20 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Sauna (Paying)
    • Tanning salon (Paying, Nearby)
  • Babysitting on request
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Paying, Nearby)
  • Bowling  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 23:00-06:30
    • Opening hours : Week-end 23:00-06:30

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 146 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Automatic temperature control
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,632 reviews

Our guest reviews for Palazzo Caracciolo Napoli - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,799 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Colin W. Couples - 14/06/2018
« Excellent hotel in a great location in Napoli »

Our 7 days in Napoli were made special by our accommodation in palazzo Caracciolo. The room was excellent and comfortable while the staff were excellent looking after our every requirement. The hotel is well located for visiting all of Napoli. easy for walking and the underground.

TripAdvisor review
Business - 28/05/2018
« working in Naples »

very good structure and kind and accommodating staff, very available for any clarification, very professional,very comfortable relaxation area and the restaurant for both excellent dinner and breakfast

AccorHotels certified review
Maciej Couples - 27/05/2018
« Not the memorable moment you want to remember »

I have an Accor Gold card still we never ask for an upgrade just a nice view, that didn't happen. The room itself was really small, with no sitting space downstairs, so we could only sit together on the bed upstairs. After sightseeing whole day going up and down countless times it's not what you want to do. In general the staff was not friendly looks more interested in the occasional celebrities visiting the hotel rather than the day to day customers. At breakfast I asked for a cappuccino for my wife, it got forgotten, needed to ask again. At checkout we asked for 2 bottles of water for our drinks voucher and even that was a problem. Not the MGallery experience we were expecting, this is the worst MGallery we visited. Focus more on the day to day guests and Accor members than the celebrities, You have a long way to meet the MGallery level.

AccorHotels certified review
Anonymous Couples - 22/05/2018
« Mixed customer service from reception »

Room not clean upon check-in - issue was brought to reception’s attention (Luca was on duty). My compliant was not dealt with satisfactorily at all. In contrast, on a different day, Gianluca was on reception and was very helpful in recommending good restaurants nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry M., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
James R. Couples - 16/05/2018

Overall we had a very pleasant stay. The room was fine although, with a window onto the internal courtyard it was noisy with the window open. Disappointed with the restaurant on the night we had dinner. Service was good but the food not up to expectations.

AccorHotels certified review
André Couples - 03/05/2018
« Great hotel »

Very beatyfull hotel with lovely rooms. We have a little terrasse outside our room - so nice in the moornings, afternoon and evnings for a drink, relaxing or just reading a book. Great breakfast - a good start

TripAdvisor review
Family - 03/05/2018
« Good hotel. Inexistent breakfast. »

The hotel is ok, but don't book the breakfast. You will waste your money. There was not bread, no fruit, no bacon or eggs and not bakery sweets. We did complain and I nothing happened. Also the server of the breakfast are were really really rude.

AccorHotels certified review
Maria Families - 02/05/2018
« Terrible (inexistent) breakfast »

Room, front deck employees, location... OK Breakfast and people managing the breakfast, TERRIBLE

AccorHotels certified review
Stephen &. C. Couples - 02/05/2018
« Great Hotel Great Location »

Very beautiful hotel that is conveniently situated near P Garibaldi

AccorHotels certified review
Anonymous Friends - 01/05/2018
« Ok »

Staff were nice and friendly but the hotel itself was a little run down. Shower head was blocked and the air con was extremely noisy.

AccorHotels certified review
Anonymous Couples - 27/04/2018
« Staff and service was very good, room was substandard. »

The overall facilities and desk, bar and reception staff were very good. The delux level room was below expected standard with toilet flushing issues, periodic sewer smell and lack of air conditioning with a very warm room.

AccorHotels certified review
Tomasz Couples - 27/04/2018
« Great property »

Excellent hotel in a very bad surroundings

AccorHotels certified review
Gustaf M. Business - 20/04/2018
« Pleasant short stay in calm surroundings in chaotic city... »

I had a great stay at the hotel,... beautiful building, helpful staff.

AccorHotels certified review
Thelma R. Couples - 17/04/2018
« Nice room. Very clean. »

In the noise of Naples this was a haven of tranquility which was greatly appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Claire N. P. Couples - 09/04/2018
« Comfortable and pleasant stay in the heart of Naples »

We both enjoyed the immaculately clean room, the good-sized and well equipped bathroom, the lighting above the bed (the reading light in particular is a bonus!j and the ability to open a large window above the courtyard. Breakfast was generous and varied. Best of all, staff were immensely helpful, and kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLAIRE , We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we are all willing to provide the best possible service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
C. Couples - 08/04/2018
« perfect palatial hotel »

always love to live in a palace

Our hotel has responded to the review
Our hotel has responded to the review

Dear noelle C., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

AccorHotels certified review
Anonymous Families - 03/04/2018
« Disappointed »

The staff at reception were very friendly and kind. However, we were very disappointed with the condition of the room and in particular the toilet which was extremely dirty. The toilet seat filthy. I had also paid for a Gourmet Breakfast morning stay and the quality of the breakfast equalled that of a Ibis hotel with a few pastries and cheap cheese and meat cuts. Totally disappointed and shall never return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROSANNA B., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Charles E. A. Solo - 31/03/2018
« Fantastic and gratifying experience to be repeated. »

The first impression was given by the personnel, extremely caring, good professional skills and Mr. Francesco Siena who was the first one I met there really made me feel as if I had arrived to a place of mine. The decoration, the palace, the room which was clean and bright completed the satisfaction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles A., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
G Couples - 21/03/2018
« One time only, felt not welcomed »

Beautiful architecture, nice and luxurius rooms. Breakfast okay. Area of hotel not ideal, especially in the evening. Very rude staff. Only a few were friendly, most people there showed horrible attitude. Especially bad were the doormen- only one of five greeted when entering or exiting. Reception staff mixed. No welcoming atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear georg r., Thank you for taking the time to tell us about your experience at the Palazzo Caracciolo Napoli - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Kateryna Couples - 19/03/2018
« Stylish accommodation »

The hotel is at close proximity to the city center as well as to the airport. The room was clean, breakfast good and staff mostly helpful. I think I may come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATERYNA K., We very much appreciate your comments regarding your stay at the Palazzo Caracciolo Napoli - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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