Novotel Barcelona City Hotel

Very good apart from fire brigade being called and us being evacuated tilll 10.30pm at night

the staff was very pleasant and helpful. Overall stay was good.

excellent,great time

Very nice. Polite professional staff great rooms and location

Super room, hotel, reception desk staff. The head waiter in the restaurant was poor.

Everything comfortable and clean. No problems until final checkout when I was overcharged. I was not shown the final invoice even when I wrongly paid twice for my breakfasts by credit card.

My experience on room satisfaction is a 10/10, the suite was pretty nice and also the services than came with it. My only problem was the excessive amount of noise coming from children in the open areas of the hotel (pool for example), no way to relax. Hopefully I have quite a strange schedule on a daily basis (I wake at 5:30AM and sleep around 23:30) so during those early hours the gym was quite (but pool closed ... I suppose due to the mandatory presence of a safeguard) so it didn't totally ruin my experience. Breakfast could also be open earlier (at least part of it, lobby food was kind of insufficient and lets say unhealthy), not only for people with early wake up times but also people with early morning flights. Wi-Fi was nice, good signal strength and enough speed to watch Netflix among other VOD services. Cordially Carlos M. (ROOM 1204 during stay - was at first 1804, but changed because room wasn´t ready)

room upgrade appreciated. Security very good. facilities very good. excellent central location

The staff on Reception is friendly and efficient. The breakfast is outstanding - a good choice and quality of food. I like how the breakfast is organized - you get the table and a card which shows when staff can start cleaning. The roof terrace has a panoramic view of Barcelona. Good hamam. However 1 hour for a family is not enought. Because when you come to hamam you need time to switch it on and wait till the temperature becomes at least +50. It eats time. The location of the hotel I also like, however it is not very central. It is possible to visit the beach. The hotel cares about children and has animation. I will recomend Novotel for families. What i did not like. The air condition in Hamam and rest room next to Hamam did not work. I claimed twice, but problem have not been solved. We used hamam each day. The Welcome drink was only vine. In a roof terrace bar they did not give me Sangria. In Novotel in Milano I was given Aperol Spritz without any negotiation. The cleaning of the room was very basic. Maybe there is not enough staff for cleaning in Novotel Barcelona. However I noticed that Spanish speaking staff cleaned well. In comparison with other hotels in Spain (even 3star hotels) it was not a good cleaning.

We were very content with our stay at Novotel Barcelona. We were particularly happy with the hotel clown who made the whole family smile meny times.

Our stay in Novotel Barcelona City Hotel was simply great. Its started at very beginning when I got a free n upgrade to a suite, thanks to my Gold Accorhotels Card. and rest of our stay was very good, too. Thank you guys!

Our stay at the hotel was quite pleasant and we were generally satisfied.

From the reservation process, to using my Accorhotel Club points, to every demand we had, your hotel makes me wonder if your staff ever gets angry!!! Always smiling, always at our service... We love Barcelona, and we love your Novotel in Barcelona!

We called when we reserved to make sure we can get a cot(small foldable bed). Once there we found out that everyone(client rep on phone, service front desk) didn't know difference. End result my 9 yr old son slept on the couch cushions on the floor. Everything else was excellent. Breakfast was good value except that it was in the basement.