Novotel Barcelona City Hotel

Room comfort was good and staff were competent. Facilities seemed to also be satisfactory. However there was a lack of the special warmth that you like to see in the hospitality. Also, avoid online check in, it really did nothing to make check in or out easier for me as the guest.

Unremarkable and no complaints nothing stood out as exceptional. Customer service could improve and catch up with todays expectations.

Great modern hotel in reach of all the city has to offer

Excellent location just 100 m of tourist bus station and mall Used the hip on off bus to visit all places around in two days

as always , excellent service , you feel very welcome , the staff everywhere is really customer oriented , always a pleasure to stay in this Hotel

Staff was very helpful in securing a room that my wife could stay in for the entire time. Also they were very helpful in calling the taxi company which was able to return my wife's sunglasses which she had left in the taxi. Without their help, she would not have been able to get them back. Thank you!

The hotel was clean and comfortable. Close to the metro. Friendly staff. Check-in was easy. Check-out was more complicated, we had a credit card on file but still had to give a card at checkout to pay for beverages instead of just using the card on file.

Very enjoyable.

Breakfast and daytime staff were good and very helpfull. Room was not really for 4 people and the sofa bed was not made available and only had 1 pillow for 2 people. Blanket was also very dirty and had to be changed, which was a struggle with the night shift staff

Good breakfast but there was some funny smell all over the floor and room we stayed in A bonus point is that it is very close to shopping centre and public transport, but the car parking costs a massive €18 per night which in my opinion should have been free for guests

Nice people on the reception. room more than correct.

My main complain is about the silly hotel not providing free complimentary water and you need to pay euro$3.50 for 500ml in the mini bar. This is penny wise pound foolish for novotel. Staying in a hotel about conveniences, not quibble on small charges. If the novotel thinks of making more money from mini bar, this is pure stupidity. Simply they could just add some money on my hotel rates which one would not know we are actually paying for the complimentary water unconsciously. I bought 6 X 1.5l of water at nearby carrefour for only euro$2.50 for 6! Bet you, at that price carrefour is still making profits. The mini bar water is overly excessive priced and not that we cannot pay. Even my japanese friend next room to mine felt the same way. And, this hotel does not provide body cream and conditioner, just shampoo and bath gel. Can you imaging this is a 4 star hotel? It is worst than any 2 to 3 stars hotel in barcelona city. I stayed at hilton, princessa sofia, NH, AC Marriot, pol & grace, primera, etc, all comes with free compliment water, those little toilet things i mentioned. What a setback novotel and my first novotel in barcelona. I had stayed in many novotel In many countries for the past 20 years as a frequent f..

Reception staff were particularly helpful with planning trips and transport. Good turn down service and we liked the extra water given and chocolate. The pool area is scruffy compared to the rest of the hotel so we avoided it. Shame.

Worse service Not friendly staff The give us uncleaned room and we was waiting 25 min somebody to do check we are saying the truth or not No one help to get check in as much as possible and even to say sorry The reception lady keep saying it's clean room in her system She treated us like a layer In breakfast room one of my children ask for assistance to find little spoon for his yogurt and they just say to him find by self Then I was trying and the chief give me a big spoon for soup or something else ,which is much more bigger than whole yogurt Whe didn't have our breakfast also because was unable to find vegetables In our room for 4 we had only 3 bath towels For hotels with 4 stars with all this problems and more we are really disappointing Never ever recommended and we will post our reviews