Novotel Barcelona City Hotel

Safe , quiet , clean location . We took the breakfast option which was a really good idea and you really could not ask for more of a selection and quality . I have two critiques though . We were given a room that was near the elevator and it was very annoying , you could really hear the elevators going up and down . We asked the next morning to change rooms and were given an apology and a room change . Two , on room we were given , although OK had a very strong sewer smell and I had to put copious amounts of water into bath drain to rid the room of the smell .

It was a pleasant stay, room was very clean and staff were very helpful.

Basic style novotel with no frills. Smallest family room ever. Staff a little dis-interested. Poorly facilitated fire evacuation. Saving grace was the pool and dining area on the roof. Even with the Accor Plus discount I think we could have chosen better elsewhere.

It was perfect location to see Barcelona city view, especially located in just in front of Torres Glories, you can see the various images of that in daytime or at night. Also you can see the city from the higher floor including Sagrada Familia, Montjuic castle as well as sea if the weather condition allows. The overall condition of Novotel is quite well managed, and the meal, breakfast is also nice, the hygienic status is good. If you have some time, can use the gym amd swimming pool at L19 watching stunning view.

Convenient for sightseeing

It was a happy experience. Everything was good. Nothing to complain.

Our stay was enjoyable, staff are very friendly and helpful at all times.

The meal in the restraint on the first night was not good. We told the waiter. We had to wait a long time and when it came it was very poor. Apart from that everything else was fine

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Pillows were very uncomfortable due to being filled with lumps of foam. Air conditioning didn't work and had to ask twice for it to be fixed but was still not great. Keycards failed about 5 times during 5 night stay and had to keep going back to reception to get them re-keyed. Rooftop bar offered cocktails but had very little idea how to make them and charged ridiculously. Pool had scum floating on the top. Coffee cups in room were cardboard so I purchased a Costa coffee cup but room service took it - finally got it back but it took a lot of arguing. Overall very disappointing and won't be staying there again.

As Always perfect place to be , Staff always there to help , all friendly , Breakfeast perfect , Experience diner perfect , (Just missing sound on TV Channel 41 , TV5 , just the images but no sound)

Upon checkin Eric was great! The room was wonderful and the bed was comfortable. Breakfast was very good with a great selection of food! On one of the nights the fire alarm went off at 10pm. We evacuated through the fire stairs to find everyone standing around in reception. We didn't appreciate the lack of communication from staff and certainly didn't feel safe when the alarm kept going off and staff said that they wouldn't have a certified person to assist with the alarm for another hour and that we should go back to our rooms. We didn't feel comfortable returning to our room with no real evidence that there wasn't a fire somewhere in the hotel especially as we were on a Higher floor. Our other issue was housekeeping who kept coming into our room to clean the room regardless of whether we had the do not disturb sign up. If the sign is up they shouldn't be coming into the room and should come back later.

Very good Location, close to Public transportation and nice Mall and restaurants.

Good location, aside from center but in the end only 2 metro stations away, hotel has some potential but lacks ambition. Floor carpets are somewhat old and passed away, room is ok, not stylish but acceptable, bathroom amenity set was a disaster (1 soap tube, 1 shampoo tube for 2 people, no skin cream, no conditionner, nothing else), small TV set, swimming pool on roof top looks ok from far, quite dirty when looking closer (clearly some alguaes inside), a nice hamman center though... In the end, not up to the level of a 4 star so some disappointments

We had a great time the only thing that frustrated us was the lack menus in English,the food in the hotel was good (breakfast anyway). The hotel was clean and quiet and ideally placed a short way from the city centre.