Very friendly personnel which - especially for frequent customers - strives to make your stay as pleasant as possible by giving you rooms according to your preferences. I don't recall all the names but at the reception Olga, Tatjana, Enric, Raul and others recognized me as a frequent and valued customer and treated me as such. The same applies fully to Inma (?) at the restaurant. The friendly and considerate personnel is probably the main reason for coming back to this hotel for such a long time.

Great short stay at Novotel Barcelona City. Comfortable large family room with tea/coffee making facilities. Plenty of bedroom space and super large bathroom. The coffee shop was not open on the ground floor (we stayed in April). If you wanted a drink in reception, you had to go up to the 19th floor to bring it back down!

Perfect stay , staff so kind and always ready to help anywhere (reception , restaurant breakfast and diner etc) room comfortable , nice view from the room , quite along the night you can really relax and be ready for next day , only missing French Channel (Channel 41 in the room , images but no sound !)

Professional & Friendly staff, a pleasure to stop there with me family.

The room was spacious and clean. Breakfast was rich and tasty. The staff was very friendly.

Rooms were clean and tidy breakfast was good with a good variety of things.

as above + great kitchen. At the arrival on April 1 I asked for the company invoice and left the data, till April 11 no corrected invoice received despite 2 reminders and calls per day + promises + General Manager involvement

At Novotel, Glòries in Barcelona - The rooms were clean and the staff very cordial. It’s a very family friendly hotel. The food is great and best was the morning breakfast! So sumptuous! It just made our holiday so smooth and effortless! Highly recommend!

Stayed for 3 nights with family. Hotel location was great and staff courteous. The blanket given for sofa bed bad was old and over used with old spot and marks. I would have never used such a blanket at home. However did not want to create fuss so survived three nights. Health centre - the main selling point of this hotel, one machine was broken so there was nothing except a treadmill. Litter such as plastics bottles and rubbish was floating in the pool, which was not a good sight. The Hamam/ sauna was closed, Reception informed that I have to contact them if I would like to use it and to start it will be very cold. Have stayed in Novotel for many years but perhaps not again.

Busy hotel with friendly and helpful staff. Multiple issues with the room keys not working, our keys were replaced 6 times in the 4 night stay which was a bit annoying and we encountered many guests having similar issues. The room was clean and comfortable. The hotel is in a good location, close to shopping and transport. Would definitely stay there again.

Super hotel, very friendly and accommodating staff. Stunning views and great service from the roof top bar. Dinner menu could be improved. Heated outdoor pool would be good.

The staff was truly very helpful. I found the conference rooms where I spent 3 days very dull and dark. I would be helpful if they were more bright.

Everyone was pleasant an very accommodating. The maid service was good and service was prompt and always service with a smile. The breakfast buffet was amazing - compliments to your chef on the variety of foods offered and the beautiful display ! The snacks between our meetings were very healthy and the mini sandwiches were ideal for the hungrier appetites !

It was comfortable and convenient

Very bad beds so very poor sleeping