Novotel Barcelona City Hotel

Good accommodation, well located, good staff

I have been asking for iron from Day 1 I stayed at the hotel. I called the receptionist everyday to remind my request but was told that there was no iron available since it was borrowed by other guests who kept it long for their own use. I have suggested to the receptionist to call the guests and asked them to return it back. I further suggested for the iron to be taken out every time housekeeping was done so it can be fairly shared with other guests. The receptionist promised to call me again but it never happened. They kept on giving the same excuses every day but taking no efforts at all. Until I checked out, I have never get the chance to iron my clothes. I looked shabby throughout my business meetings which was very unpleasant especially for a woman. The food served for breakfast was the same everyday as if they were leftovers from the previous days.

Lovely staf and tasty healthy breakfast, nice and clean rooms. The pool was out of order.

I FELT WELL TREATED AND WELCOME. IT IS THE SECOND TIME I STAY THERE. I WILL DEFINITELY COME BACK TO BARCELONA HOPEFULLY SOON AND DEFINITELY STAY THERE. BREAKFAST AND SERVICE IN GENERAL HIGHLY SATISFACTORY AND MY RESERVATION WAS PROPERLY MADE.

The room was incredibly laud in the evenings. Also, you call it City Centre, it isnt really. More like business district. The hotel itself was perfect. Great standard and great service.

The hotel is close to amenities and one ride to Catalunya. The staff are very friendly and helpful. The buffet breakfast is worth it as there are lots of choices. There is a shopping center in front and restaurants. One minor thing that can easily be rectified is the slow draining shower/bath in our room. The hotel can easily be accessed from the airport by train. Overall, we had a pleasant stay.

Great stay. Very quiet hotel. Excellent breakfast and could not fault the service. Just took off one mark for a few broken sockets.

The room out of electricity suddenly in the morning time around 07:30. I went front desk and told to the staff. After 1 hr, I checked with the staff and they said that they are keep to contact with technicians. In 09:15, I went the front desk to check and complained. The staff came with me and checked. Finally they switched on the power box next to my room without any technical skills. Why need the customer waited 2 hours for such easy problem!

It was excellent. Good room and great service

The hotel is located very near Glories train station and is accessible by line 1 from placa Espana and Placa Catalunya. There is a supermarket complex right opposite the hotel, with a big shopping complex and lots of restaurants. The breakfast was very good, although expensive at €20 per person per day. The staff were efficient, not very smiley generally, so we didn’t approach them unless we had to. The cleaners of the room were excellent and left the room looking immaculate every day and left enough shampoo, conditioner etc for all of us. The room was much smaller than I thought for a family of 3 and We were disappointed not to have a coffee machine as on the website rooms are advertised with one. Our room was on level 8 overlooking some bins outside and looking into some apartments. (Not very attractive). The view from the roof terrace on floor 19 is lovely. The lifts are a real problem as there are too many people trying to use them in the morning so you may have to wait 15-20 minutes to get in one to go downstairs at around 9am. The beach is about 30 minutes bus ride away, with an 8 minute walk from the bus stop. We may stay here again, although probably only if there were 2 of us in the room not 3.

Overall it was fine. There was an issue at check-in. Because we were arriving at 730am I had booked a room from the previous day to guarantee we could check-in straight away. However, I was advised that the room had been given to another guest and they had not checked-out, so we couldn’t check-in to our room. This was very disappointing. The staff were very good with handling the situation, however I am very disappointed that I had booked and paid for the room and could not access it as it had been sold to someone else.

Great experience. Nothing was too much. Nice selection st breakfast

Great experience beautiful room clean comfortable and relaxing with beautiful views