Novotel Barcelona City Hotel

We stayed at this hotel for five nights over the Easter holidays and it was perfect for our needs. The staff were really friendly, the location was spot-on - just a short walk to the nearest metro station, Glories (which is only one stop away from Clot, where you can get a direct train to the airport), and the nearest bus stop for the Barcelona City Tour. We loved the family room we had on the 18th floor, which overlooked the city. It was clean, quiet and very comfortable. Electric blackout shutters at the window kept our 9 year old daughter amused and the morning light at bay. Breakfast was fantastic with so much choice: a selection of cereals, fruit, pastries, juice and cooked food meant we could really fill up ready for several long days exploring Barcelona. A small gym, bar, and swimming pool on the top floor were also great additions, with stunning views. If we had one complaint it would be that only three lifts for such a big hotel is slightly inadequate, particularly at busy times. We got so fed up with waiting one day that we decided to walk up the stairs to the 18th floor. Good exercise maybe, but we avoided having to use the lift at busy times from then on. Please don't let this put you off staying here though, it's a minor negative detail - we have already recommended this hotel to some friends and will definitely stay here again when we return to Barcelona.

Felt hotel had a funny smell when walking in. Queues for checking in and out were awfully long although staff were very polite. Breakfast procedure was awful - long queues, food run out, litter all over the floor, tables not cleared quickly and staff not particularly helpful. Very crammed seating area. Bathroom not particularly clean and the room (which was supposed to be a superior one), wasn't particularly superior!

I was booked into a room with only one bed, whereas I had booked a room with a double & sofa bed. Upon my check-in the front desk confirmed that my room has this but after 30 minutes I was told there is a mistake in my booking & could only be rectified the following day. The front desk refused for me to go have breakfast at 10 minutes before the closure Extremely unhelpful staff, not coming back.

Good position / E The concierge is very professional and efficient Breakfast ( coffee quality) area for improvment

Not happy at all

Our room should not have some guest. Heatting sysmtem was not working and water leaks from ceiling in the bathroom.

Good. Elevators need to be better.

Genial

My family spent 5 days in the Novotel BARCELONA City Hotel and we had a marvellous time. The hotel was very comfortable, family friendly and excellent for a base to explore the city.

The stay was very nice. Great views, comfortable, clean room. We appreciated the playroom for kids. Convenient location with a metro station nearby, shopping center on the opposite, and Sagrada Familia within a 20-minute walk.

Very good stay in all

Overall very pleasant anderen comfy. Great hotel stuff and very good breakfast. Will return for future trips with pleasure.

Friendmess of your staff from the Reception , to Breakfeast and Diner , always a pleasure to spend time in your hotel . You feel very welcome

Very basic, but not a basic price. Small room, tired bathroom. Rooftop bar had a terrible smell (poor drainage). It was not suitable to take small children to the rooftop bar (very small indoor area, too cold outside in the evening) and you could not get a drink in the lobby where it was child friendly. This was very disappointing. Lifts were chaos, keys only worked for a day and needed re-activated every day, plus large ques and long wait for lifts. Breakfast was not great. No high chair one morning, no eggs, empty trays, no bowls, coffee dispenser only dispensing small volume so pressing multiple times to get two mugs of coffee. Location was not that great. the metro line is not ideal and requires changes to get anywhere interesting. Revolving door was not ideal with small children. TV channels in english were very limited, which was disappointing also. Overall just feel quite ripped off.

Quality standards are high, as expected in any Novotel. Hotel is spacious, clean and well decorated, staff is very kind. Very spacious and comfortable room, free minibar (soft drinks, beer and water), and bath amenities. I will definitely go back. Room for improvement? 1. Elevators. Something has to be wrong with the programming, because it takes ages to move between floors. 2. The "Lobby bar" is at the rooftop terrace, very limited in space and with an improvised TV screen. 3. They should not change the hand soap every day. It's a total waste... and it's totally incoherent with Accor's environmental policy...