Novotel Luxembourg Centre Hotel 4 stars

TripAdvisor rating 4.0/5 1,289 reviews
Novotel Luxembourg Centre
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+ 22 Services
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Room 1

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Hotel extras

  • Free WIFI in the hotel

  • Hot buffet or express continental breakfast

  • 24-hour fitness room

  • 4 airy, flexible spaces for successful events

  • 10 minutes walk from central train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Luxembourg Centre

35 rue du Laboratoire
L-1911
luxembourg
luxembourg

Tel: +352248781

Fax: (+352)26480224

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   30 LABORATOIRE

  • By plane

    FINDEL INTL AIRPORT At 7km / 4.35 miles

  • By train

    GARE DE LUX At 0.3km / 0.19 miles

GPS :49.604778, 6.137419

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with 1 queen size bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Classic Room with 1 queen-size bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 24

Our restaurants and bars

RED SQUARE

Type of cuisine: International

Our four essential ingredients are modernity, friendliness, flavour and enjoyment. Guests can dine in our restaurant at just about any time of day that suits them.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RED SQUARE

Photo non contractuelle / Strictly non binding

Refurnished in July 2013, the Red Square Bar is open from 12 o'clock to midnight and offers a bar snack menu and appetizers or "à la carte" until 11PM. Ideal for professional meetings, sporting events or family gathering at the aperitif.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Novotel Luxembourg Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,545 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,289 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A welcoming hotel in a quaint city

Customer review rating 4.5/5

An Families - 08/09/2019 AccorHotels review

I'd researched the hotel in advanced and knew it was child friendly, which it was. It had only a couple of child entertainment options, but they were enough to keep the kids happy. The gym had a great balance of equipment (cardio, weights and core) and it was brilliant that it was open 24/7. The staff were all very friendly and welcoming and we genuinely enjoyed our stay. We only had one issue with towels on arrival not being clean, but other than that I'd recommend the hotel to anyone who doesn't want to be in the main centre, but not be too far away from some of the key sites. Transportation nearby is good and we caught a bus to the airport, which only took 25 minutes. Thank you.

Dear An, Thank you for taking the time to share your feedback regarding your stay at Hotel Novotel Luxembourg Centre. We are glad that you had a pleasant stay and delighted to hear that you enjoyed our friendly service. Our team members always go out of their way to ensure they deliver the best service possible and your comments will encourage them to continue with their efforts! We also appreciate your comments regarding our convenient location nearby public transport and the airport; indeed, we are lucky to have a situation so ideal for exploring all that Luxembourg City has to offer. We have also taken note of your comments regarding the towels and handed them to the housekeeping manager, we apologise for the inconvenience. Nevertheless, we are pleased that most aspects of your room met your expectations. We would love to have you return in the future. Kind regards, André Pêcheur, General Manager

We thoroughly enjoyed our stay

Customer review rating 4.5/5

Caroline G. Families - 07/09/2019 AccorHotels review

The staff were really helpful and professional. It was excellent value with the complimentary upgrade. The hotel is well situated for exploring the city with easy access to the airport and public transport if needed. Our room was very clean and comfortable and recently refurbished - only one slight niggle - for hygiene purposes a wash basin in the separate toilet would have been preferred. We would happily stay here again and recommend it to friends and family.

Dear Caroline, Thank you for taking the time to write this review. We are glad that you had a pleasant stay and delighted to hear that you enjoyed your upgrade and our friendly service. Our team members always go out of their way to ensure they deliver the best service possible and your comments will encourage them to continue with their efforts! We also appreciate your comments regarding our convenient location nearby public transport and the airport; indeed, we are lucky to have a situation so ideal for exploring all that Luxembourg City has to offer. We have also taken note of your comments regarding the toilets and will keep them in mind for future improvements. Nevertheless, we are pleased that most aspects of your room met your expectations. We would love to have you return in the future. Kind regards, André Pêcheur, General Manager

Nice comfortable hotel, friendly and helpful staff

Customer review rating 4.5/5

John H. Business - 06/09/2019 AccorHotels review

Stayed for 3 nights. The room was very comfortable and quiet. Food at the bar was good. Staff were helpful and facilitated requests. The only minor negative comment is that the cups in the room were right handed and not comfortable for left handed people.

Dear John, Thank you for sharing your review. It was a pleasure to receive this appraisal of your stay with us at Novotel Luxembourg Centre. Thank you for your kind words and favorable rating. I’m sure the entire team enjoyed catering to your needs as much as you enjoyed your stay. We have taken note of your feedback for future improvement. We hope to welcome you back again in the future. Kind regards, André Pêcheur, General Manager

Very pleasant

Customer review rating 4.5/5

Phil Couples - 03/09/2019 AccorHotels review

Very pleasant

Dear Phil, Thank you for posting this kind review. It’s very rewarding that you had a lovely stay and that we have exceeded your expectations. We hope to see you again in the future. Kind regards, André Pêcheur, General Manager

Business Stay in Luxembourg

TripAdvisor rating 4.0/5

jonathandegrande Business - 03/09/2019 TripAdvisor review

Very nice, large and clean room - Hotel well located for business meetings and close to the centre of the city, easily reachable. The breakfast was rather expensive for a standard buffet though. I would definitely consider it again for a future business stay in Luwembourg.

Dear Jonathan, Thank you for taking the time to share your feedback and review of Novotel Luxembourg Centre. We do our best to ensure that guests feel comfortable and it is very rewarding to read that you enjoyed your stay. We are delighted you found our location so convenient and appreciated our high standards. We are also pleased to know that your spacious room was to your liking. Our dedicated team members strive to ensure that each of our guests has an enjoyable stay, so your positive feedback is truly rewarding. Regarding our breakfast, we also offer and express breakfast at 10€, including vinoisseries à volonté, fresh fruits, coffee or tea and juice. We look forward to welcoming you back in the future. Kind regards, André Pêcheur, General Manager

Excellent stay

Customer review rating 4.5/5

Lino Families - 02/09/2019 AccorHotels review

Very clean hotel, very kind personnel and excellent position. Also the breakfast was very good

Dear Lino, Thank you for sharing your kind review about your stay at Novotel Luxembourg Centre. We are thrilled that everything was to your satisfaction. We do take great pride in our facilities and the high level of personal service we offer, and we appreciate your acknowledgement of this. It is also a pleasure to know that you were able to start your day off perfectly with our tasty and varied breakfast buffet as well as to know that you enjoyed our convenient location. Thank you again; we look forward to welcoming you back for yet another fabulous stay. Kind regards, André Pêcheur, General Manager

Very pleasant staying

Customer review rating 4.5/5

Mathieu Business - 01/09/2019 AccorHotels review

The hotel is calm, well located and renovated rooms are comfortable.

Dear Mathieu, Thank you for taking the time to post your review of Novotel Luxembourg Centre. We are pleased your experience was good and you appreciated the comfort of our rooms. It's great to know that our location was convenient for you. We hope to see you again in the future. Kind regards, André Pêcheur, General Manager

Wonderful

Customer review rating 4.5/5

Matteo Business - 30/08/2019 AccorHotels review

The hotel looks new and with a modern style. The room was also looking new and it was wonderful.

Dear Matteo, Thank you for such a positive review. We are pleased that you appreciated the high standards and quality service which we strive to uphold. Such positive feedback is an incentive for our dedicated team members to continue with their efforts. Thank you for highlighting our modernity. We look forward to welcoming you back. Best wishes, André Pêcheur, General Manager

unfortunate customer experience

TripAdvisor rating 4.0/5

TeeaH6 Family - 30/08/2019 TripAdvisor review

The hotel was ok but our reservation conditions changed during check-in. We agreed changes after discussion with receptionist. Morning everything was different including costs. I have never experienced being so ignored as a customer.

Dear Guest, Thank you for taking the time to share your feedback. Your satisfaction is one of our top priorities and unfortunately, it seems that we did not meet all your expectations. However, we do wish to clarify a few aspects regarding this matter. The original booking was for two adults and two children, however we did receive a message from you advising us that there would instead be two adults and three children. As the maximum capacity of our rooms is two children and two adults, it was necessary to book another room. In such cases, we propose our family offer, which provides the 2nd room for 50% off the daily rate of the first, as well as the option of two connecting rooms. We also offered this discount upon your arrival, as well, which was accepted. We are sorry to hear that this was not to your satisfaction, after all. Nevertheless, we hope to welcome you back for a more enjoyable experience in the future. Sincerely, André Pêcheur, General Manager

Another great stay

Customer review rating 4.5/5

Matt B. Business - 29/08/2019 AccorHotels review

As ever I was greeted with a warm welcome. My room was great and the staff were really friendly and helpful.

Dear Matt, Thank you for taking the time to leave this review of your stay at Novotel Luxembourg Centre. It is always a pleasure to welcome a returning guest. Thank you for letting us know that everything met your expectations. We truly appreciate your kind mention of our team's courteous and professional service, which inspires us to continue upholding our high standards. We look forward to welcoming you back. Sincerely, André Pêcheur, General Manager

Very friendly and helpful customer service

Customer review rating 4.5/5

Robert E. Families - 28/08/2019 AccorHotels review

We only stayed for one night. Check-in was quick and helpful. Room service was great. Room was perfect.

Dear Robert, Thank you for such a positive review. We do our utmost ensure that our guests have the best experience possible with us and it is truly rewarding to receive such positive feedback. I will be sure to let our team members know how much of an impact they made on your experience. Also, we are pleased that the room was to your liking. We look forward to welcoming you back. Best wishes, André Pêcheur, General Manager

Pleasant

Customer review rating 4.5/5

Anonymous Families - 26/08/2019 AccorHotels review

We've had a very pleasant time at the Novotel in Luxembourg. We were traveling home from holiday and wanted an additional stop and some time to explore the city centre. The location of the hotel was perfect and the facilities (breakfast, rooms, restaurant) were perfect. The employees of the hotel were nice and welcoming.

Dear Guest, Thank you for the great feedback regarding your experience at Novotel Luxembourg Centre. Our hotel aims to provide a truly unique experience, and we are delighted that you were happy with our convenient location. It is great to hear that your accommodation and dining experiences exceeded your expectations. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We hope to see you again in the future. Kind regards, André Pêcheur, General Manager

Very good!

Customer review rating 4.5/5

Vlad A. Business - 25/08/2019 AccorHotels review

Good breakfast, although I wish they would have more sugar free options out there, the rooms are very very clean, the only minis is that the toilet is separate from the shower and sink.

Dear Vlad, Thank you for taking the time to share your feedback. It is a pleasure to know that you had such a nice stay with us. We have noted your comments regarding our breakfast and handed them to the concerned department for review. We have also taken note of your comments regarding the toilets and will keep them in mind for future improvements. The comfort of our guests is one of our top priorities, so your positive feedback in this regard is especially rewarding. We hope we can welcome you again. Kind regards, André Pêcheur, General Manager

Smooth and nice.

Customer review rating 4.5/5

Anonymous Business - 22/08/2019 AccorHotels review

Easy and restful

Dear Guest, Thank you for taking the time to post your review. We work hard to meet the needs of our guests and are pleased that you appreciated our high standards and quality service. We look forward to welcoming you back in the future. Best wishes, André Pêcheur, General Manager

Delightful staff

Customer review rating 4.5/5

Anonymous Families - 22/08/2019 AccorHotels review

The hotel staff were exceptional.

Dear Guest, Thank you for such a positive review. We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback. We hope to see you again in the future. Kind regards, André Pêcheur, General Manager

Child friendly

Customer review rating 4.5/5

Alicia Families - 21/08/2019 AccorHotels review

Clean, friendly, comfortable.

Dear Alicia, Thank you for such a positive review. We are glad that you had a pleasant stay at the Hotel Novotel Luxembourg Centre. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back. Best wishes, André Pêcheur, General Manager
Customer review rating 4.5/5

Etienne Couples - 20/08/2019 AccorHotels review

Thanks for the present for the baby, it was a lovely stay during our babymoon.

Dear Etienne, Thank you for such a positive review. We are thrilled that you had a pleasant stay at the Hotel Novotel Luxembourg Centre. Our team members always go out of their way to ensure they deliver the best service possible. We are pleased that everything was to your satisfaction. We look forward to welcoming you back. Best wishes, André Pêcheur, General Manager

Very surprised by pleasant stay

Customer review rating 4.5/5

Hans Families - 19/08/2019 AccorHotels review

Very good.

Dear Hans, Thank you for reviewing your recent stay at Novotel Luxembourg Centre. We are pleased that you enjoyed so much of your stay at our hotel. Your kind acknowledgment of our team members encourages us to continue with our efforts to make every stay here a memorable one for our guests. We hope to see you again in the future. Kind regards, André Pêcheur, General Manager

Good price, good quality accommodation.

Customer review rating 4.5/5

Cdsg Business - 16/08/2019 AccorHotels review

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Dear Guest, Thank you for taking the time to leave a review about your experience at Hotel Novotel Luxembourg Centre. We are delighted to read that you found our hotel to be of good value and we thank you for your compliments towards our comfortable guest rooms. The satisfaction of our guests is our main priority, so your kind words are very rewarding. We hope to see you again in the future. Kind regards, André Pêcheur, General Manager

Good hotel, pretty poor dinner service @ Red Square

Customer review rating 4.5/5

John Families - 15/08/2019 AccorHotels review

It is a nice hotel, good for kids but we had dinner once and it wasn’t good at all. We had a burger and fries. The fries were not freshly made, they were warmed up, the bun was old and the meat had no taste at all.

Dear John, Thank you for taking the time to share your feedback and review of Novotel Luxembourg Centre. While we are pleased to hear that you enjoyed your stay and appreciated our child-friendly facilities, we are very sorry that your dining experience did not meet your expectations. We have taken note of all of your comments and thank you for your suggestions in this regard; we have shared them with the concerned departments for review. The satisfaction of our guests is always our top priority. We would love to have you return for a better experience in the future. Kind regards, André Pêcheur, General Manager
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