Hotel - Novotel Luxembourg Centre
Novotel Hotel Novotel Hotel

Novotel Luxembourg Centre Hotel

4.0/5 1,235 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 25  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 150 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 150 family rooms
  • 12 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,175 reviews

Our guest reviews for Novotel Luxembourg Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,235 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 14/03/2019 TripAdvisor review
« An acceptable choice »

The hotel really isn't in Luxembourg Centre, but it is within walking distance. It is not the best of the Novotel brand by far but is acceptable. Possibly I would choose another nearby hotel on my next trip to Luxembourg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian P, Thank you for choosing Novotel Luxembourg Centre for your recent stay in Luxembourg and for taking the time to share your experience. We hope will have the opportunity to welcome you again in the near future. Best regards, Andre Pêcheur General Manager Novotel Luxembourg Centre

Ben Families - 06/03/2019 AccorHotels certified review
« Nice hotel let down by room »

Great hotel and excellent breakfast, lobby area, restaurant/ bar. Friendly staff. Location was OK, bit of a walk to main centre but not too bad. Good parking options. Great value. Room was however dated, some TV channels did not work, not enough towels left on second day, poor smell in stairwell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben, Thank you for your feedback and kind review about the staff and catering., we are really pleased to note that these points have been a height to your expectations. We also would like to thank you for your constructive remarks about the room and take the opportunity to inform that we are currently renovating our rooms in order to offer you a high quality of comfort in the near future. Thank you again for sharing your experience, and we hope to welcoming you back soon and show you our new rooms. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Ralph Business - 03/03/2019 AccorHotels certified review
« Just a good situated business hotel »

Had a pleasant stay, nice room, good breakfast and sufficient facilities. Nicely situated in main city, good start for walks into the Grund, old centre, etc

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ralph, We appreciate your kind feedback regarding your stay at the Novotel Luxembourg Centre. G reat that you found the location so convenient and had a pleasant stay with us. It is always a pleasure to read positive reviews like yours. Your appreciations will be shared with all the team. Thank you again for your feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Matthew M. Business - 02/03/2019 AccorHotels certified review
« Mr »

It was an overnight stay, and my first time in Luxembourg. The room was comfortable, the food was good, especially the breakfast, and the checkin/out was smooth and efficient. My only comment was that there was nowhere to have a quiet meeting between the four fellow travellers, and we had to use a hotel room Otherwise a good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We are glad to note that you had an overall satisfying stay with us for your first visit of Luxembourg. We are sorry to learn that you didn't found any quiet area for your meeting. Indeed our conference rooms were fully booked on these days. For the next time, do not hesitate to ask for a meeting room offer in advance; we will be pleased to assist. Thank you again for sharing your experience and we look forward to hopefully welcome you back for a future trip to Luxembourg. Best regards André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Families - 01/03/2019 AccorHotels certified review
« Very clean friendly hotel in good location »

A pleasant hotel after a long drive. Great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., It is always a pleasure to receive positive feedback like yours. We thank you for your comments and are glad that you had an enjoyable stay with us. We hope to welcoming you back soon and hope your next visit will be as pleasant as the previous one. With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

A. P. Friends - 28/02/2019 AccorHotels certified review
« excellent »

great staff, friendly and helpful. Great location, rooms excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., The all team joins me to warmly thank you for your excellent review of our hotel. It is a great pleasure for us to receive such positive comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant this one! Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

N. D. Couples - 28/02/2019 AccorHotels certified review
« unforgettable stay »

We spent a weekend in Luxemburg with 4 couples. The breakfast was well sensed and everything was quickly cleaned up. The breakfast staff worked with a smile. The reception team were super nice and professional. We would like to thank João for his help and nice tips that he has given us. You can be very proud with staff like this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms N., We really appreciate your great feedback regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure for all the team to receive positive comments like yours. Be sure that we will widely share it, in particular with João, who will be thrilled. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Best regards André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 25/02/2019 AccorHotels certified review
« Reliable and good location. »

This was my first time staying at Novotel and is was for an extended day for business. The front desk associates were always very kind and answered any of my questions. My room was kept clean daily but there were times the TV was left on (by maid) which I felt was odd. A daily water bottle would be my piece of feedback. It was every other and ended up spending money for more downstairs. Breakfast was good, the rest of the menu for dinner was just okay for the price. There was nothing over the top about my experience but would stay there again if I needed to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., Thank you for your comments regarding your recent stay within our hotel. We greatly value our guests feedbacks whether good or bad and take your different comments on board. It is a real pleasure for us to known that you did appreciate the availability of our front desk staff, who is very happy to hear about your nice feedback. Concerning the fact that you found the TV on upon your return, it is probably due to short power cuts. Indeed when it occurs, some TV automatically turn on when the power restart. Please accept our apologies for the disagreements. Thank you again for sharing your experience and we hope we will have the pleasure to welcoming you back soon. Best regards André Pêcheur General Manager Novotel Luxembourg Centre

Stuart M. Friends - 24/02/2019 AccorHotels certified review
« Friends weekend »

I stayed in the hotel 15th/16th February. I have given the stay 5* on Trip Advisor. A brilliant hotel in a superb central location. Welcoming staff, smooth check in/check out. Guest room roomy and clean, as were all areas of the hotel. Excellent breakfast choice, and great atmosphere at the bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., The all team joins me to warmly thank you for your kind comments and reviews on Tripadvisor and via our online survey. Your satisfaction is the greatest reward for the staff, who gives his best day after day to provide a high quality of service. We thank you again for sharing your experience, look forward to welcoming you back and hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 22/02/2019 AccorHotels certified review
« Ok hotel, but fairly basic »

Hotel was ok. Nothing special. Price was overrated for the value. Location was good. Restaurant ok; again nothing special. Bed was good and wifi sufficiently fast. Reception desk service poor as taxi was not ordered when we requested it and when asked for 2nd time it took 25 mins. before there was a taxi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Firstly, thank you very much for choosing the Novotel Centre pour your stay in Luxembourg and taking the time to review our establishment. We appreciate your feedback and are glad to see that the location, catering and bedding were at your convenience. Please accept our apologies for the disagreement due to the issue with taxi booking. Thank you again for sharing your experience, and we hope your will consider us again next time you plane a trip to Luxembourg. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Daniel S. Couples - 19/02/2019 AccorHotels certified review
« Great place to stay "en route" »

Very comfortable and quiet hotel. Good parking facilities. Walking distance (10-15 mins) to centre. Not my first time there and staff was always extremely friendly!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel S., How kind from you to share this friendly comment. It is a great pleasure for us to know that you like our hotel and services. We look forward to welcoming you back soon and provide you with the high quality service. With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Families - 19/02/2019 AccorHotels certified review
« A tidy hotel with friendly staff and an excellent breakfast. »

The hotel was tidy and well run. All the members of staff thät we met were extremely friendly and helpfull. The room was tidy, spacious, quiet. The variety of the breakfast was a normal, good hotel breakfast variety but the quality of the ingredients was very high. Fresh pressed orange juice, fresh fruit, excellent croissants, crispy breadrolls, smoked salmon, jambon, freshly made waffles, fresh boiled eggs, even scrambled eggs were delicious - propably freshly made, when very often they are made out of a ready mix powder. The weak point of breakfast was coffee - only a coffee machine, although a high-end machine. Otherwise an almost perfect breakfast. Parking in the basement carage was convenient, but 30€/24h is a bit expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., It is a great pleasure for us to see that you have been fully satisfied with your stay. Thank you for providing us with this detailled review! Your comments will be shared with the all team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

James Business - 18/02/2019 AccorHotels certified review
« Comfortable »

Nice clean room and facilities, nice restaurant and bar altogether a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We are delighted to see that you really appreciated the time with us. Thank you for your kind feedback. We hope your next visit will be as pleasant as this one. Looking forward to welcoming you back, Soincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 13/02/2019 AccorHotels certified review

Excellent and well handled by your front desk trainee, Olivier!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. DS, Thank you very much for taking the time to rate your stay within our hotel. We are glad that everything went a height to your expectations and we will pass on your compliment to Olivier, who will be very happy to hear about your nice feedback! Thank you again for your comment, and we hope your next visit will be as pleasant as the previous one. Best regards André Pêcheur General Manager Novotel Luxembourg Centre

Traveler53654081483 Family - 13/02/2019 TripAdvisor review
« Great location, excellent facilities, but average management »

Great location - very close to the old town. Excellent facilities in the room and lobby. But, the room was not cleaned until 2:30pm. Do not order on Internet food, it is cheaper in the hotel! Check your invoice at the end as their system charges in advance for a breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveler53654081483, Thank you for having chosen the Novotel Luxembourg Centre and for sharing your sentiment about your experience on Tripadvisor. We are glad to read that the facilities were a height to your expectations, but would like to apologize for the exceptional delay in the cleaning of the room. Referring to your remark about the price of dinner, we would like to inform that 18€ is the price of the 2-courses business lunch valid just at midday on the contrary of the menu proposed on internet at 22€ which is valid in the evening. Moreover, the selection of dishes is different from one menu to the other. Finally, we are sorry to learn that you have been troubled by the automatic posting of the breakfast. Unfortunately due to the configuration of our system it is not possible to avoid the automatic posting. Please accept our apologies for the disagreements. Our goal is your satisfaction and we hope you will give us the opportunity to welcome you back and give you a better impression next time. Best regards Andre Pêcheur General Manager Novotel Luxembourg Centre

Kat Business - 12/02/2019 AccorHotels certified review
« OK »

Bed comfortable, but the pillows provided were atrocious and prevented me from sleeping. Staff were helpful. Shower didn't drain properly so showered in a pond of cooling water. Breakfast was average. Room clean and sound proof ok from hallway but could hear snoring? next door. Good desk and internet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kat, Thank you for having chosen, the Novotel Luxembourg Centre and for providing us with your sentiment about the different aspects of your stay. We are glad to note that you appreciated the friendly service from our staff, the bed, desk and Internet but sorry that none of the 3 type of pillows in the room was at your convenience. Thank you also for informing us about the issue with the shower; our technical department will check the room. Thank you again for sharing your experience, and we hope to welcoming you back soon. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Sashko R. Families - 12/02/2019 AccorHotels certified review
« Excellent facilities, but average management »

This Novotel has the best facilities (I need) in all Novotel hotels I stayed. Modern rooms, many towels, coffee/tea machine. Unfortunately, I am not satisfied of the management of the hotel. The room was not cleaned until 2:30pm, and even after my reaction, I waited until 4:30pm (the delay between 2:30 and 4:30 was partially due to language barriers, but still, even after reaction at the reception, we waited more than half an hour). Another bad management is the cost for additional dinner. Namely, I reserved through accorhotels website as it should be cheaper, but, unfortunately, it was more expensive (21euro through internet, 18 euro onsite :( ) Finally, their system charged me a breakfast that I didn't have. The reception explained me that it is automatically to be safe, but still, the breakfast was charged for the previous day, not for the last day. I have to say that the staff was very kind and removed immediately the breakfast. Nevertheless, I didn't experienced fast check out in this case.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for having chosen the Novotel Luxembourg Centre and for providing us with your sentiment about your experience. We are glad to read that the facilities were a height to your expectations, but would like to apologize for the exceptional delay in the cleaning of the room. Referring to your remark about the price of dinner, we would like to inform that 18€ is the price of the 2-courses business lunch valid just at midday on the contrary of the menu proposed on internet at 22€ which is valid in the evening as well. Moreover, the selection of dishes is different from one menu to the other. We are sorry to learn that you have been troubled by the automatic posting of the breakfast. Unfortunately due to the configuration of our system it is not possible to avoid the automatic posting. Please accept our apologies for the disagreements. Our goal is your satisfaction and we hope you will give us the opportunity to welcome you back and give you a better impression next time. Best regards André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 08/02/2019 AccorHotels certified review
« Enjoyable stay »

Excellent and very friendly staff made for a relaxing visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., How kind from you to take the time to review your stay and share such positive comment about the service. It is always a pleasure for the all team to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Harvey R. Business - 04/02/2019 AccorHotels certified review

Over all, this was a very good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for your kind rating of your stay. It is always a pleasure for us to receive positive feedbacks from our guests. We are staring soft renovations of the rooms and are very pleased to confirm that the new rooms will have more storage space for your clothes. Thank you again for sharing your experience, and we hope to welcome you back and show you our new rooms in a few months. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Matt B. Business - 31/01/2019 AccorHotels certified review
« I always enjoy a stay at Novotel »

Always friendly staff and the room was lovely and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We are very pleased to read your nice review about your stay at the Novotel Luxembourg Centre. It is always very encouraging for the staff to receive positive feedback like yours. We will share with all teh team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

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