Hotel - Novotel Luxembourg Centre
Novotel Hotel Novotel Hotel

Novotel Luxembourg Centre Hotel

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4.0/5 1,145 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 150 rooms
  • 150 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 150 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,359 reviews

Our guest reviews for Novotel Luxembourg Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,145 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Nn Business - 12/04/2018

Great, thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear NN, Positive feedback from satisfied guests is our greatest reward and we are thrilled to read that your recent stay with us has been a height to your expectation. We will share your comment with the team. Thank you for your time and looking forward to welcoming you back soon and provide you with the superior service. Kind regards André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
A B. Families - 11/04/2018
« Great hotel for a short stay »

I found the staff to be friendly and helpful, especially in the bar area where everyone came over to see to us. Our room was clean and spacious and I liked the little touches - free bottle of mineral water in the room, nice toiletries and the use of a kettle (invaluable first thing in the morning!). Bed was comfortable and the room was lovely and quiet so we slept very well both nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A B., It is always a pleasure to receive positive feedback and we thank you very much for your time sharing your experience in details. We are glad you did appreciate the room as well as the friendliness of the staff. Indeed offering a superior service experience it is truly at the core of what we do. Thank you again for your comments. We look forward to welcoming you back for a future trip to Luxembourg. Best regards André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Marilena K. Families - 10/04/2018

We really enjoy staying at the Novotel Luxembourg and will be back. My only comment is that, on the Saturday morning, there wasn't enough staff at breakfast on the Saturday morning (9.45ish). But all the staff is always very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms K., We very much appreciate your nice comments. We are delighted to read that you fully enjoyed your stay with us and that you will come back soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
David L. Couples - 09/04/2018
« Great stay, comfy beds, very helpful staff. »

Our check-in process was smooth, room was clean, beds were comfy, and the staff was very helpful. We will definitely be staying with Novotel again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., How kind of you to share this very nice comments! The satisfaction of our guests is our primary concerns and therefore your nice feedback is very encouraging for the staff. We look forward to have you back! With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Anonymous Business - 06/04/2018

The gym needs to be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., Thank you for having taken the time to provide us with your sentiment regarding your recent stay at the Novotel Luxembourg Centre. We are sorry that your experience of the fitness did tarnish your global appreciation of the hotel. Would you mind giving us more details about the improvements we should do? We would be happy to consider your suggestions. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

TripAdvisor review
Family - 04/04/2018
« Very Good for family »

Clean room and in good condition ,friendly staff, good location 10 mins to Central station and old town center , normal Novotel standard, near by minimart and bakery , bus stop 29 very close front Sofotel hotel from and to the airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear yamen782018, Thank you for your having taken the time to share your experience on Tripadvisor. We are very happy you found the room of your liking and appreciate the friendly service from our staff, that is very happy to hear about your feedback. We look forward to welcoming you back, With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Robert Business - 03/04/2018
« Convenient location and good price »

The air-condition could not be adjusted so the room was too warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Centre. We are sorry to learn that your overall satisfaction was blemished by an issue with the air-conditioning. Please allow us to express my sincerest apologies. The reception is at your disposal 24h/24 and will be happy to assist next time and find a solution to ensure you a comfortable stay in all aspects. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Yamen A. Families - 03/04/2018
« As usual nothing special »

This is our fifth time in Novotel Luxembourg Center ... As usual the staff are nice and helpful .. the room as all Novotel.. we know that there are some room with bathtub and last time we requested to have one and the GM promis that it will be recorded for our next visit but still we did not get it !! My family and I love Luxembourg and love to visit it.. overall it was a nice stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for your loyalty and for your time sharing this feedback. I regret that we couldn't give you a room with bathtub at your arrival despite the fact that your preference is clearly mentioned in the system. The hotel was particularly busy due to the Easter period and our 20 rooms with bathtub were already occupied. I am really sorry. We will do our very best during your next stay! Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Baba N. Families - 03/04/2018

Awesome place and very family friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Baba N., Thank you for your kind words. At Novotel we strive to make the experience the most pleasant for all the members of the family and we are happy to read that you enjoyed stay with us.! We look forward to welcome you back for a future trip to the Grand-Duchy, With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Sa Couples - 03/04/2018
« Exellent Hotel »

Welcome was just the start of our stay ,room very good and clean,Breakfast good selection

Our hotel has responded to the review
Our hotel has responded to the review

Dear SA, Thank you for your lovely review. We are very pleased to read that you had a great time with us.It is always a pleasure to receive positive feedback like yours and I will share your comments with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Anonymous Families - 03/04/2018
« Super »

Very convenient hotel with staff that made every effort to look after us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C, Thank you for your great comments regarding your stay at the Novotel Luxembourg Centre. It is really motivating to receive positive feedback like yours and we will pass on your kind words to all of our staff; no doubt that it will serve as an encouragement to even do better. We look forward to welcoming you back, With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Anonymous Couples - 02/04/2018
« Pleasant »

Super friendly check in, easy check out and nice breakfast included. Parking price was reasonable and not too far a walk from the city centre. Limited provided in the room though, walls reasonably thin as could hear a lot of noise. Was exceptionally busy with families. Pillow was also very uncomfortable and couldn’t turn heating down below 20.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your experience with us. We very much appreciate your kind comments regarding check-in, check-out and breakfast. Also your remarks about the temperature of the room and the pillows are important for us. We first want to apologize for the inconvenience and assure you that the reception is reachable 24h/24 to ensure you a comfortable stay: we are happy to assist with any kind of issue ! With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Ana Families - 02/04/2018
« Great! »

Lovely staff, clean and tidy rooms, great breakfast buffet and an amazing simple Easter program for the children. We had a great experience and will definitely recommend this hotel to families.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana, We are very pleased to read that you did appreciate your stay by us, in particular the activities organized during the Easter week-end. We will share your kind words with the staff; no doubt that they will be delighted to read your feedback. Thank you for recommending us to families, Best regards André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Mr S. B. Business - 31/03/2018
« Pleasant »

Friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for your nice review of your stay. We appreciate your kind words about the staff and will pass on your compliment; no doubt that the team will be delighted. We are sorry to learn that you had to wait at check-in; please accept our apologize for the inconvenience. We will carefully discuss it with the team to see how we could reduce the wait. Once again thank you for your feedback and have a great day. With kind regards, André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Krt Business - 31/03/2018
« Everything went as planned »

There were no issues of any kind. Stay was what was wanted, smooth check in, out and everything between

Our hotel has responded to the review
Our hotel has responded to the review

Dear KRT, We are very pleased to read that you enjoyed the time by us and that the hotel and service have been a height to your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Eileen Business - 29/03/2018
« Generally good, except one very noisy evening (21st March) »

Always a good stay, however one exceptional circumstance during this stay. Extremely noisy due to the St Paddy's day celebration. I was on the second floor and it was just impossible to sleep no matter how hard I tried. This affected my performance the following day as severely tired. Otherwise everything else is fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eileen, Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Centre. We are glad to read that you globally enjoyed your stay but please allow us to express our sincerest apologies for the inconvenience caused by the Saint Patrick's after work . We hope that you will give us the opportunity to better serve you in the near future. With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Anonymous Business - 26/03/2018
« Nice room, clean »

Nice room, serving its purpose, clean. Liked the fact I could use the small refrigerator. One reason I didn't give 10 - I wasn't sure whether the towels were kept the same as per "reuse when kept on handles" environmental friendly policy - it appeared to me they were all changed every night anyway. Otherwise nothing negative I can think of.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to provide us with a detailed review of your stay. Your satisfaction is our greatest reward and it is always very encouraging for the staff to receive positive feedback like yours. We will pass on your kind word to Michael, who made your check-in; no doubt that he will be delighted. Thank you for mentioning your doubts concerning the towels. Novotel cares about the environment and the housekeeping staff is aware of the procedures, they normally don't change the towels that are kept on handles but fold them correctly, anyway we will sensitize again the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Kevin Couples - 26/03/2018

Room was dingy, it was way too hot. The water temperature was extremely variable. Rather unimpressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Centre. We are really sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. In order to ensure that your will have the superior service you deserve, we kindly invite you to contact directly our room division manager for your future bookings. Ms Aida De La Puente (h5…) will personally take care of your reservation and make sure that you have a comfortable stay in all points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Elena R. Business - 26/03/2018
« Friendly staff, good location »

Good hotel, which had everything I needed, including excellent wifi. The only very minor drawback was that there was no washbasin in the toilet (which was separate from the bathroom).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elena , We appreciate your comments and suggestions regarding your stay at the Novotel Luxembourg Centre. It a pleasure to read that you were satisfied with the location of the hotel and with the service provided by the staff. We hope we will have the pleasure to welcome you back soon and remain at your disposal. With kind regards Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

AccorHotels certified review
Anonymous Business - 25/03/2018

Satisfactory. Generally met my expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for having taken the time to provide us with your feedback after your recent stay at the Novotel Luxembourg Centre. We are glad to read that the service provided has been a height to your expectations and hope that we will have the pleasure to welcome you back soon again. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

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