Hotel - Novotel Luxembourg Centre
Novotel Hotel Novotel Hotel

Novotel Luxembourg Centre Hotel

4.0/5 1,218 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 25  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 150 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 150 family rooms
  • 12 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 3,956 reviews

Our guest reviews for Novotel Luxembourg Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,218 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jason S. Families - 09/12/2018 AccorHotels certified review
« Great Service and Location. Awful hotel point system! »

We love the location, the helpful staff and the breakfast was awesome. The only downside with my stay, and not the Hotel’s fault is that I didn’t get hotel points for my stay because I booked it through Booking.com. One of the main reasons I stayed at Novotel is because I needed to maintain my Gold Status. That’s one night that I lost from maintaining my status as Gold Member this year. I should earn points regardless of which site I decide to use to reserve for rooms. Because ultimately I will be staying at the hotel as a member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason S, We greatly value the feedback of our guests whether good or bad and therefore we are really pleased to read that you highly appreciated the service provided, as well as our breakfast offer and location. It is always a pleasure to receive positive feedback like yours. The reservations made via booking.com are effectively not eligible to our loyalty program. Therefore we highly recommend to book directly on our website, where you will always find the best rates and where you have the guarantee that you get the points. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Bruno Business - 04/12/2018 AccorHotels certified review
« great »

The check in and check out was really fast. The room was amazing (executive). I had the opportunity to have dinner there which I didn't like so much but there are many possibilities of dishes, maybe I was just unlucky. The breakfast was just perfect, it had everything for the specific taste of every one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruno, It is always a pleasure to receive positive comments like your, the whole team thank you for your feedback! We are delighted that the service, room and breakfast fulfilled your expectations but are sorry that your experience of the restaurant was less convincing. The restaurant team will be more than happy to assist you to find a dish that will match your tastes better next time. Thank you again for sharing your experience, and we hope to welcoming you back soon. With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

M. Families - 02/12/2018 AccorHotels certified review
« Great location, small room »

Overnight only. Room was small, expected larger from photos. Parking is very expensive. Not everyone takes a bus/train.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thank you for having taken the time to share your sentiment about your recent stay at the Novotel Luxembourg Centre. We are sorry to learn that the room didn't totally meet your expectations in terms of size, please accept our apologizes. Thank you again for your feedback, and we hope you will consider us again next time you plane a trip to Luxembourg. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

James M. Friends - 28/11/2018 AccorHotels certified review
« Weekend stay »

Friendly reception (Chloe) and much useful information about restaurants, city tours, location of Christmas markets, etc. Room was comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We are very happy to hear about your feedback regarding your stay at the Novotel Luxembourg Centre and to see that everything went a height to your expectations. Cloé has been particularly happy to read that her tips have been useful and that you fully enjoyed your week-end in Luxembourg. Thank you for sharing your experience, and we look forward to hopefully welcome you back next time you place a trip to Luxembourg. Best regards, André Pêcheur General Manager Novotel Luxembourg Centre

Corinna W. G. Friends - 27/11/2018 AccorHotels certified review

Very helpful staff team ( particularly Chloe)who recommended some excellent restaurants to us to try out and even made last minute reservations for us. We've had excellent customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Weber G., It has been a great pleasure for us to receive your positive review of your stay within our hotel. Your comments will be shared with our team, especially with Cloé, who will be delighted to hear about your kind words. We are happy that you have been satisfied with her recommendations and tips. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 26/11/2018 AccorHotels certified review
« Really good! »

Good service with friendly staff, good breakfast, good room. Hotel gym to small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for your feedback and comments. We are delighted that your experience met your expectations, in particular that you did appreciate the service provided. I will share your nice words with the team and I am sure they will be delighted. Thank you again for sharing your sentimùent, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Jorge R. D. C. Business - 26/11/2018 AccorHotels certified review
« Very Good »

Excellent service, very good facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ruiz Del C., Thank you for your great rating and nice words about your recent stay at the Novotel Luxembourg Centre. We are thrilled to note that you have been fully satisfied with the service and that the facilities provided have been a height to your expectations. I will share your comments with the team,; no doubt that they will all be delighted. Once again we appreciate your time sharing your experience, and we look forward to hopefully welcome you back soon. With kind regards, André Pêcheur General Manager Novotel Luxembourg Centre

Fabian Business - 23/11/2018 AccorHotels certified review
« Expensive stay. Cannot pay with credit card »

At checkin, could not pay with credit card

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabian, Thank you for sharing your sentiment. We are sorry that the issue with your credit card tarnished the global appreciation of your stay. We hope that you will give us the opportunity to welcome you back and will have a more positive opinion next time. Once again we appreciate your feedback, Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 20/11/2018 AccorHotels certified review
« a great stay in a perfect position »

a very good location, great rooms, perfect breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., We are thrilled to read that you have been fully satisfied with your experience of the Novotel Luxembourg Centre and happy that you found the location ideal. It is always a great pleasure to receive positive feedback like yours, thank you in the name of all the staff. Thank you again for sharing your experience and we look forward to hopefully welcome you back in a near future. With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

Toby F. Couples - 20/11/2018 AccorHotels certified review
« Nice staff and convenient would best describe my experience here. »

We were pleased with the staff and experience here. The hotel restaurant was nice, clean and food was good. Overall my wife and I were satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.F., We very glad to read that you and your wife have been satisfied with your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback like yours. Rest assured that I will share it with the team; I am sure that they will be delighted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Ka… Business - 20/11/2018 AccorHotels certified review

This was my sixth stay in Novotel Luxembourg City Centre hotel. I always travel there with pleasure. Rooms are very comfortable and clean. The staff is very friendly and helpful. Breakfast is tasty and there is a wide choice. Hotel has excellent location to the city centre. Totally recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ka…, Thank you for your loyalty and great review of the hotel. Your satisfaction is the greatest reward for our staff who works day after day to provide you with a superior service experience. Your comment has been posted in our break room, so that all the members of the team are aware of their contribution in helping to satisfy you and meet your expectations. Once again we thank you for your comment and look forward to hopefully welcome you back in a near future. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 19/11/2018 AccorHotels certified review
« expectations met »

Had one night reservation and was satisfied with all stations. starting with a helpful and pleasant reception, well organised and clean room, convenient restaurant and easy check-out the next morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We are very pleased to see that your stay within our hotel met your expectations in terms of service and comfort. Your comment has been posted in the staff break room, so that everybody can read it and take the measure of the impact of his work on our guests satisfaction. Once again we thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Business - 19/11/2018 TripAdvisor review
« Great staff and the food is good »

really loved the choice of beer and the Paris Brest was really amazing. The staff at reception was really nice and the quality of the room was excellent for the money. The car park downstairs was a bit confusing with no dedicated spaces for Novotel however

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mobile52159008945, Thank you so much for your great review of your stay. We are thrilled to read that the service, room and quality of food and beverages have been a height to your expectations. Concerning parking we would love to have parking places clearly dedicated but as it is a public car park, we are not allowed to mark the places. Once again we tank you for sharing your sentiment and hope we will have the pleasure to welcome you back soon at the Novotel Luxembourg Centre. With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

H. Business - 17/11/2018 AccorHotels certified review

There should be water in toilet and more drinking water in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We appreciate your feedback regarding your stay at the Novotel Luxembourg Centre and take good note of your remarks. Once again thank you for sharing your experience and we hope you will consider us again next time you plane a trip to Luxembourg. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 16/11/2018 AccorHotels certified review
« Warm and friendly hotel and a pleasant stay »

A friendly greeting in reception followed up by the same in the Bar and Restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L, Thank you so much for your lovely comments. I will share your kind words with the team; no doubt that they will be delighted to learn that you have been fully satisfied with the service. Indeed we strive day after day to offer a superior service experience to all of our guests. Thank you again for sharing your experience, and we look forward to hopefully welcome you back n a near future. With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 16/11/2018 AccorHotels certified review
« Pleasant »

Helpful and courteous staff made to feel welcome. Clean and comfortable rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We are very pleased to read your nice comment regarding your recent stay within our hotel. Make you feel welcome is truly what we aim for and we are happy you feel it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Couples - 14/11/2018 TripAdvisor review
« Just Great experience »

You feel welcome and at home, Clean, good breakfast with Mrs Bella smile, spacious room. Even there was a shoe polish in the shoe polishing machine. Just what you expect for the money paid. I think the reception staff shall have a desk with a chair, they stand unnecessarily.You could always stand up when a guest arrives. Besides, great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear zielony28, Thank you so much for this great review of your stay within our hotel. I am pleased to know that you received the value for you money. Your satisfaction is the greatest reward for our team who strives to provide a superior service day after day and the staff joins me to thank you for sharing some great feedback. I will pass on your compliment to Bella; no doubt that she will be delighted about your kind words. Looking forward to hopefully welcome you back very soon, we remain at your disposal and wish you a nice day. Sincerely André Pëcheur General Manager Novotel Luxembourg Centre.

Shivani B. Business - 11/11/2018 AccorHotels certified review
« Mrs Shivani B. »

Experience was good, on the other hand pre checkin created stress and took time to call which was not clear, end up sending the email never experience something like this before...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Centre. We are sorry that the fast check-in was a source of stress while it is made to simplify the procedures and reduce the wait at the reception. We are glad that despite this aspect, you appreciated your stay with us and it is our hope that you will give us the opportunity to welcome you back again. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 08/11/2018 AccorHotels certified review
« Oveall good experience »

I try to stay in the Novotel Centre in Luxembourg, as I know what to expect. The staff is friendly, the restaurant and bar are nice. The rooms are getting a very dated though. This style of room was introduced in Novotel morethan 15 years ago! Some refurbishment is really necessary. I can compare it to example the Novotel in London (Tower Bridge) for example, which is a completely different experience altogether. There I find modern equipment, modern shower, open bathroom etc...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S, Thank you for having taken the time to share your feedback regarding your recent stay at the Novotel Luxembourg Centre. We are glad you had an overall satisfying stay but sorry that our friendly service couldn't compensate the room. We sincerely hope that you will choose our hotel again for your future journeys in Luxembourg and remain at your disposal. Best regards André Pêcheur General Manager Novotel Luxembourg Centre

Gary Business - 05/11/2018 AccorHotels certified review
« Very pleasant »

Staff courteous and cheerful, room spacious and comfortable, pleasant location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary, Thank you so much for your kind review of your stay. We are delighted to note that you had a great time with us and appreciated the service from our staff, that is very happy to hear about your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

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