Hotel - Novotel Luxembourg Centre
Novotel Hotel Novotel Hotel

Novotel Luxembourg Centre Hotel

4.0/5 1,195 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 150 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 150 family rooms
  • 12 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 3,786 reviews

Our guest reviews for Novotel Luxembourg Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,195 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Leslie Couples - 12/09/2018 AccorHotels certified review
« Friendly staff and top-notch service. »

My husband and I enjoyed our stay at Novotel in Luxembourg. The staff was very polite and very helpful. The woman who helped us check in was kind enough to give us a map and detailed information about where to see in the city. She even mentioned a fair happening in the city we should check out. The hotel was very quiet and the room was comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leslie, It is a great pleasure to read that you have been fully satisfied with your stay at Novotel Luxembourg Centre. I will forward your kind feedback to Beatriz. No doubt that she will be delighted about it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Couples - 09/09/2018 AccorHotels certified review
« Rooms need an update »

The floors in the halls were filthy as was our room. They need to supply slippers for after a shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T Thank you for having chosen the Novotel Luxembourg Centre and taking the time to provide us with your sentiment. We are sorry that the room did not meet your expectations; please allow us to express our sincerest apologies. Your satisfaction is our priority and we would like to inform that renovations will start 2019. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Kamen Couples - 08/09/2018 AccorHotels certified review
« Good hotel in the middle of town »

Good hotel in the middle of town

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kamen , Thank you for having chosen the Novotel Luxembourg Centre and for taking the time to share your sentiment. We are glad to read that you had an enjoyable time with us and found the location convenient. Thank you again for sharing your experience, and we hope we will have the pleasure to welcome you back in a near future. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Paul H. Friends - 04/09/2018 AccorHotels certified review
« Very comfortable, really helpful, friendly staff »

Very pleasant. Great location, comfortable rooms, good value, excellent staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you so much for your great review of the Novotel Luxembourg Centre. I will share your compliment with the staff; no doubt that they will all be delighted to read your kind words. We look forward to welcome you back during a future trip to Luxembourg. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anne Families - 03/09/2018 AccorHotels certified review
« Friendly service, great location and the room was perfect »

Check in and check out was very quick and easy! The location of the hotel is perfect. The room was great. We truly enjoyed our stay and will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne , Thank you so much for your great feedback. It is a pleasure to read that you truly enjoy your experience and we hope you will consider us again for a future stay in Luxembourg. Once again thank you for sharing your experience, Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Conor Business - 31/08/2018 AccorHotels certified review
« Brillian »

Bed was very comfortable. Shower had perfect temperature and pressure Room was very spacious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Conor, It is a pleasure to see that everything went a height from your expectations during this stay. We are really happy about your feedback and hope your next visit will be as pleasant as the previous one. Thank you, Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Families - 29/08/2018 AccorHotels certified review
« Correct »

Bel hôtel,propre, personnel sympa.

Our hotel has responded to the review
Our hotel has responded to the review

Cher client, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. André Pêcheur General Manager Novotel Luxembourg Centre

Cindy Families - 29/08/2018 AccorHotels certified review

Check in was easy and friendly. Our dog was welcomed. Extra towels were brought happily and quickly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cindy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Clare Families - 26/08/2018 AccorHotels certified review
« Convenient location, good breakfast buffet, comfortable beds. »

Pleasant stay. We used the hotel for a quick stopover. Room was a good size - even for 4 of us. I like the separate toilet. Beds very comfortable. Breakfast buffet was good - lots of choice. Squeeze your own orange juice was a nice bonus. My son also enjoyed making fresh waffles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clare, Thank you for the great review of Novotel Luxembourg Centre! We are glad that you enjoyed your stay, especially the comfort of the room and the quality of the breakfast. We hope to see you again very soon. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Laura Couples - 26/08/2018 AccorHotels certified review
« Great hotel! »

Great experience! Friendly staff (especially Thomas), amazing breakfast, clean room and good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura, Thank you for choosing Novotel Luxembourg Centre for your recent stay in Luxembourg and for taking the time to share this great review of the hotel on Trust You We are delighted to see that you had an enjoyable stay with us and did appreciate the breakfast. We are also very happy you found the location of your liking and appreciate the friendly service from our staff (Thomas will be glad to hear it). Please consider us again next time you are in the area, we'll be delighted to welcome you back! Kindest regards André Pêcheur General Manager Novotel Luxembourg Centre

Murat Families - 24/08/2018 AccorHotels certified review
« Great location, perfect hospitality and comfort, absolute value for the money. »

The hotel is located at a walking distance to everything. Staff is just wonderful hosts with their smiles and offer to help without even asking. Rooms are spacious and comfortable, guite. Well, what more can one ask in an hotel. Absolutelly one of the best stays I have had in my travel experienece...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Murat, Thank you for choosing Novotel Luxembourg Centre for your recent stay in Luxembourg and for taking the time to share this great review. We are delighted to see that you had an enjoyable stay with us. We are also very happy you found the location of your liking and appreciate the friendly service from our staff, that is very happy to hear about your feedback. Please consider us again next time you are in the area, we'll be delighted to welcome you back! Kindest regards André Pêcheur General Manager Novotel Luxembourg Centre

Solo travel - 22/08/2018 TripAdvisor review
« Excellent hotel and great staff to match »

I stayed two nights at this lovely hotel just a few minutes walk from the city centre and train station. Staff are very welcoming and made every effort to make my stay a pleasant one, the room i was given was spacious, very well laid out and spotlessly clean, the shower was easy to adjust to the right temperature and water pressure was the same. In the morning breakfast was a very good choice of hot and cold, plenty of cereals, cold meats and cheeses, fresh fruit juices and a real treet of pancakes lovely staff are on hand to assist throughout. In the evening there is a very good menu to choose from i ate in the restaurant both evenings and the food was excellent, i really enjoyed my stay here and would not hesitate to stay at this hotel again when i return to Luxembourg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James H, Thank you for taking the time to write a review about your recent stay at Novotel Luxembourg Centre. We are thrilled to read such great comments about your stay. We particularly appreciate your kind words about the staff: providing a superior service to all our guests is what we strive for day by day and it is always a pleasure to receive positive feedbacks. Thank you as well for your comment about the breafkfast, we are happy that you enjoyed it ! Thank you again for sharing your experience and we hope to welcome you back soon. Kindest regards André Pêcheur General Manager Novotel Luxembourg Centre

Lisa Business - 20/08/2018 AccorHotels certified review
« The Bare Minimum »

Hotel had only the basics, was dated and average at best. Staff was not overly friendly or helpful, just met expectations. The in-house restaurant food (also for room service) was sub par. Room was spacious although carpet quite old/stained and it felt very damp/dank. Toilet room was completely separate from the main bathroom so it was awkard given sink is in main bathroom. Not the least bit impressed - would not stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Luxembourg Centre, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Stewart W. Couples - 20/08/2018 AccorHotels certified review
« very average »

reception, restaurant etc, very good. The room, poor. If you wish to charge upmarket room rates your should have upmarket rooms. I will use only IHG group hotels from now. very disappointed. I used to only use Accor group with a preference for Novotel. Now I see my decision to change to IHG was well made. Down scale hotels have things like cardboard cups for coffee and no toiletries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. W., Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Paul Business - 20/08/2018 AccorHotels certified review
« Very comfortable and clean hotel »

Very clean and modern hotel, staff were very helpful. Just exactly what I needed and in a great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for the great review of Novotel Luxembourg Centre ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Melinda Families - 19/08/2018 AccorHotels certified review
« Friendly wonderful staff »

Wonderful friendly staff. Small rooms butter centrally located which was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melinda, We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Jeremy N. Families - 17/08/2018 AccorHotels certified review
« Ideal location, friendly and helpful staff, fantastic breakfast »

The hotel was ideally located for walking around the city centre and accessing public transport for wider travel. The staff were all friendly and helpful giving useful advice and assistance - especially with regards an issue with the car park. The breakfast buffet was fantastic and the whole family loved the pancake and waffle maker machines - great fun at time. We had one evening meal at the restaurant and I would have to say that the quality was not up to the standard we'd expect, with the two pasta dishes not being properly enjoyed. The one drawback with the room was the separate toilet and shower room. For hygiene sake, all toilets should have a sink in the same room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy, We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Helen Families - 17/08/2018 AccorHotels certified review
« Short stay, made extremely welcome »

Lovely clean family room. Delicious breakfast. Excellent service with very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

T B Family - 17/08/2018 TripAdvisor review
« Excellent service »

Can't say enough good things about the service at this hotel. We were travelling with bicycles and they were incredibly accommodating and helpful. The hotel is packed with kids (which is why we stayed there - it is tough to find a hotel in Luxembourg that allows more than 2 people in a room). Rooms are basic but very clean and have everything you need. Location is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T B, Thank you for sharing your experience of your stay at Novotel Luxembourg Centre on TripAdvisor. We are thrilled to learn that your stay among us was an enjoyable experience. It is always a pleasure to receive positive feedback and we would like to thank you for your time sharing your sentiment. Looking forward to welcoming you back, we wish you a great day. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Jp Families - 16/08/2018 AccorHotels certified review
« Why did you confuse our nationality? »

I had much satisfy during our visit. But my satisfaction is gone when I read this questionnaire which is written in Chinese. I wonder why you mistake it because you can see our nationality from our passport. Please improve this point. Each nationality is most important for each nation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

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