Hotel - Novotel Luxembourg Centre
Novotel Hotel Novotel Hotel

Novotel Luxembourg Centre Hotel

4.0/5 1,163 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 25  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 150 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 150 family rooms
  • 12 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 3,604 reviews

Our guest reviews for Novotel Luxembourg Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,163 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Yvonne Families - 09/07/2018 AccorHotels certified review
« Comfortable and friendly »

Good place to come with a family. The pull out sofa bed was comfortable. The staff was very helpful and welcoming. The buffet breakfast was pricey for adults, but free for children under 16, so it averaged out an OK price to feed a family, and the food was excellent. My son enjoyed playing foosball with other children and adults in the lobby. Overall a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne, Thank you for choosing Novotel Luxembourg Centre for your recent stay in Luxembourg and for taking the time to provide us with your feedback. Great that you and your family spent a lovely time with us. We are more than delighted to read that you enjoyed our facilities a lot and are really sensitive to your feedback about the kindness and professionalism of our teams . Please consider us again next time you are in the area, we'll be delighted to welcome you back! Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 07/07/2018 AccorHotels certified review
« Very confortable: breakfast, staff, room, all necessary equipment and good locational »

All expectations met: found what was expected - from cosy and clean room, wide variety of food, helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., How kind from you to share this great review of your stay. We are absolutely delighted to read your feedback. Thank you for your lovely compliments about the staff, cleanliness of the rooms and quality of the meals; they are very encouraging and will be passed on to the team, who will be delighted. We look forward to welcoming you soon again at Novotel Luxembourg Centre and hope that your next visit will be as pleasant as this one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Ben D. Business - 03/07/2018 AccorHotels certified review
« Great Hotel, only let down by its fitness centre »

While working over the weekend I had the pleasure of staying at the Novotel Lux City Centre. Check-in was efficient, the breakfasts were great, the lunches and evening meals good and the bar had a good selection of beers and wines available. I have two minor items of feedback. 1. The Fitness Centre could cater for a much broader range of people with one power cage and a weight tree. Olympic lifting is pretty common and the omni-device they currently have did lots of things poorly. A bar and some weights are foolproof. 2. No international news on the TV.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben D, We very much appreciate your detailed comments regarding your stay at the Novotel Luxembourg Centre. We are glad to note that you had a pleasant stay but sorry to learn that our fitness room has not been a height to your expectations. We take your suggestions of amelioration on board for future renovations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Families - 01/07/2018 AccorHotels certified review

The facilities in the hotel room was good however, I thought the carpets good use an upgrade. It was rather dirty and uncomfortable to walk without socks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., We thank you for your time providing us with your sentiment and are glad to see that you had an overall enjoyable stay with us. The satisfaction of our guests is our primary concern and your remarks will help us to take measures of improvement, therefore we greatly value your feedback. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you back soon. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Spyros Business - 01/07/2018 AccorHotels certified review
« very nice »

very nice experience. everyone was really helpful and kind. i d totaly visit you again

Our hotel has responded to the review
Our hotel has responded to the review

Dear spyros Thank you so much for your great review of your stay and kind words about the service. I will share it with the team who will be delighted to read your kind feedback. We are looking forward to welcoming you back soon and we hope your next visit will be as pleasant as this one. Best regards André Pêcheur General Manager Novotel Luxembourg Centre

C. G. Couples - 01/07/2018 AccorHotels certified review
« Nice stay but a bit cold on the first night »

Very cool. The staff is friendly and give good attention on any requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to review your recent stay within our hotel. We are glad to note that the staff could assist you to ensure a pleasant but sorry to learn that the temperature of the room was inconvenient to you on the first night; please accept our apologies for the disagreement and during your future stays with us, kindly get in touch with the reception for this kind of issues; we will be happy to find a solution that will guarantee a comfortable stay in every aspects. Once again thank you for your comments and we are looking forward to welcoming you back. Best regards André Pêcheur General Manager Novotel Luxembourg Centre

Ahmed Families - 29/06/2018 AccorHotels certified review
« Nice stay »

Comfy, clean Staff are very cooperative Breakfast was very good Thanks to Ms Beatriz for help, support as well as outstanding hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed , We are glad to see that your stay has been a height to your expectations and would like to thank you for your time sharing your sentiment. Our guest feedback is of paramount importance whether good or bad and your kind word are a source of motivation for the team, so thank you. We are looking forward to welcoming you back soon and home your next stay will be as pleasant as this one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Vanma Families - 29/06/2018 AccorHotels certified review
« 1 night stop in Luxembourg »

Great service - staff friendly and welcoming. Sofa bed very uncomfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear VaMa, Thank you for taking the time to provide us with your sentiment regarding your stay at the Novotel Luxembourg Centre. We strive to provide a superior service experience for every Customer and are sorry to see that depsite the friendly service, your overall satisfaction has been tarnished by the confort of the sofa bed. Rest assured that we take your comments into consideration and please accept our sincerest apologies for the incomfort. . We appreciate your feedback, and it is our hope that you will give us the opportunity welcoming you again in the future. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 27/06/2018 AccorHotels certified review
« Generally very good. »

Staff were very helpful. Breakfast over priced. Room good enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We are glad to see that your stay has been a height to your expectations and would like to thank you for your time sharing your sentiment. Our guest feedback is of paramount importance whether good or bad and your kind words about the service are a source of motivation for the team, so thank you. We are looking forward to welcoming you back soon and home your next stay will be as pleasant as this one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Maurice Couples - 25/06/2018 AccorHotels certified review
« Novotel was central and the facilities and service very good. »

Room was good size, breakfast adequate, and bar service excellent. Hotel staff were very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maurice S P., Thank you for providing us with your feedback. We are glad to see that you had a lovely time with us and enjoyed the location and services. Your kind words will be passed on to Christiane and the other members of the team. No doubt that they will be delighted. Once again we thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Rtw F. Families - 25/06/2018 AccorHotels certified review
« Very comfortable stay »

Definitely recommend this hotel and will stay here again. Clean and comfortable room, very nice breakfast, great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RTW F., How nice from you to take the time writing such a nice review of our hotel. Your kind words will be shared with all the team, no doubt that they will all be delighted about your feedback. Thank you for recommending us and we are looking forward to welcoming you back very soon! Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Couples - 25/06/2018 AccorHotels certified review
« Happy to be in Luxembourg »

Nice location and friendly people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K, We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. We are delighted to see that you had an enjoyable stay with us. It is always a pleasure to receive positive feedback and we are glad that you did appreciate the friendly service from our staff, that is very happy to hear about your kind words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Mauro Business - 21/06/2018 AccorHotels certified review
« It all went good, no surprises or bad experiences »

The room was very comfortable and quiet, breakfast was good, check-in and check-out experience was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mauro, We are delighted to see that everything went a height to your expectation during your stay. It is always a pleasure to receive positive feedback and very motivating for the staff. Be sure that we will share your comments with the team; no doubt that they will be very happy to read your kind words. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Best regards André Pêcheur General Manager Novotel Luxembourg Centre

Mohammed F. R. Business - 20/06/2018 AccorHotels certified review
« Billing issues »

My debit card was overcharged by 519 EUR. Sent a mail to hotel. They came back with an explanation, which did not solve my problem.

M. Business - 18/06/2018 AccorHotels certified review

very professionnal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for having taken time to write this comment and to give your opinion on our hotel and our services. The whole team thank you for your nice words and is very happy to read that you enjoyed your stay with us. Positive feedbacks from satisfied guest are our greatest reward. Once again thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 18/06/2018 AccorHotels certified review
« Could be better »

My overall experience was good. Just didn't like the fact that I had to pay the caution for the umbrella that has not been payed back neither when I was leaving the hotel nor until now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms N, Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Centre. We are sorry that your experience was tarnished by an issue of caution that we forgot to cancel at check-out, please allow us to express our sincerest apologies. We confirm you that the necessary measures have been taken to waive the caution. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 17/06/2018 AccorHotels certified review
« Not memorable »

Hotel was just okay. For the price paid I would have expected a remarkable experience but the rooms were dated and the A/C would not cool the room. It was my first visit to Luxembourg. The city was incredible, the hotel was not. I will most likely stay at the hotel next door my next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We thank you for your review of our hotel and are sorry to see that your experience wasn't a height to your expectations. Our guest feedback is greatly valued, whether good or bad. Rest assured that we will discuss the different points and see in which way we can improve your level of satisfaction for the future. Thank you again for sharing your experience, and we hope you will give us the opportunity to welcome you back in the future. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 17/06/2018 AccorHotels certified review
« Mrs Virginia Strong »

Friendly staff. I stay at your hotel repeatedly for the fresh orange juice each morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Strong, Thank you for your kind review of your stay. We are happy to see that you appreciate the fresh orange juice of the breakfast buffet and will told the F&B manager to keep this option. Thank you for informing us about the room service trays not being picked up during your stay; this point has been discussed and the staff has been sensitized in order to avoid any occurrence in the future. Once again we thank you for your time sharing your experience, and we hope we will have the pleasure to welcome you back again soon. Best regards, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Business - 15/06/2018 AccorHotels certified review
« average »

The breakfast was awesome! Glad I had that option. The water didn't get very hot in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C, Thank you for choosing Novotel Luxembourg Centre for your recent stay in Luxembourg and for taking the time to provide us with your feedback. We are glad that you did appreciate our breakfast offer. Thank you also for telling us about the temperature of the water, it is important for us to be aware of this kind of remark so that our technical department can take the appropriate measures. Once again we appreciate your comments and hope to welcome again for your next stay in Luxembourg. Sincerely, André Pêcheur General Manager Novotel Luxembourg Centre

Anonymous Couples - 12/06/2018 AccorHotels certified review
« Comfortable and convenient »

Handily located a 10 minutes walk from the old city. The main downside is expensive car parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J, Thank you for taking the time to provide us with your feedback. We are glad that you did appreciate the location of the hotel. We take your comments about local knowledge into consideration and will work on it to provide a superior service to each of our guests by giving more tips and recommendations about the activities in Luxembourg. Once again we thank you for sharing your opinion and hope that you will give us the opportunity to welcome you back in a near future , where we will be at your disposal for any information you may have. With kind regards André Pêcheur General Manager Novotel Luxembourg Centre

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