Hotel - Sofitel Hangzhou Westlake
Sofitel Hotel Sofitel Hotel

Sofitel Hangzhou Westlake Hotel

4.0/5 666 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Many of the 233 guest rooms boast stunning views of the legendary West Lake Avenue through large bay windows, and are all equipped with MyBed beds, high-speed Internet access and a wide range of digital TV channels. Rain showerheads are also available.

  • 233 rooms
  • 34 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 1,843 reviews

Our guest reviews for Sofitel Hangzhou Westlake

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 666 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
S. Friends - 17/07/2018 AccorHotels certified review
« Very welcoming, responsive, and comfortable »

Staff were very welcoming and responsive to our needs, and the stay was comfortable. Lovely location, and great feel to the hotel.

Rogelio O. Business - 05/07/2018 AccorHotels certified review
« Everything is OK »

Everything is fine, except your buffet breakfast should improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rogelio O., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Please share your suggestion details or your preference with me if it's convenient for you. My pleasure to listen and i will share it with my team, we promise that to make a progress on guest's service, and make sure your next stay be a pleasant one. Thank you again for sharing your experience. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Ada H. Families - 05/07/2018 AccorHotels certified review
« We have a comfortable new residence in Sofitel Hotel & Resorts Hangzhou Westlake. »

My family and I are came from H. Kong and stayed in Sofitel Hotle & Resorts Hangzhou Westlake from 27-6-2018 to 28-6-2018 in a connecting room 225 and 227 which is conveniences for my family to visit each other avoid via the corridor. The rooms are clean and tidy especially the rooms are elegance and the facilitates are exquisite that makes us like at home. We enjoyed the delicious foods in the hotels' restaurants and the hotel staffs are always with polite smiles. It is so delightful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.H., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Anonymous Business - 23/06/2018 AccorHotels certified review

the hotel is good. however the reservation process is troublesome - it doesn't accept my online booking. had to call front desk to reserve the rooom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hei Di O., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. Maybe there's something wrong with the system. You can make the reservation through HRS if you want to enjoy the Alibaba Corp. Rate. And if you needs any further help, please feel free to contact me anytime. Thank you again for sharing your experience, and we are looking forward to see you again. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Yudi Business - 22/06/2018 AccorHotels certified review
« Everything was good, but no halal food »

I was travelling in a group for business trip, so the important things are how fast check-in/out and how good is the room. Both are meet my expectation. You may find a simple but classic room interior which is characteristic of Sofitel Hotel. As a platinum member I got a room upgrade, it's quite a big room with bath tube and full amenities. Some part of the hotel looks old and need to maintain like the hallway and the stair to Sky Garden. The only bad part was it didn't serve the halal food even if requested before the arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yudi H., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, we will still focus on the maintenance of the details. Also, we have already recorded your preference in system. We will pay more attention on your service at your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Davidd Families - 21/06/2018 AccorHotels certified review
« Good location but some issue »

Hotel is good but not like a Sofitel. Check In took 1,5h to get the room key while i have answer that we will arrive a 14:00 on your welcome. bathroom is quite small and entering in shower is difficult if you are a bit fat . Swiming pool is very small Lounge is quite good and some staff nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David D., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Anonymous Business - 09/06/2018 AccorHotels certified review
« Just above normal, expected more from a Sofitel brand »

Breakfast could have better selection. Room could use some updating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramon T., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to make a progress on guests' experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Andreas K. Business - 08/06/2018 AccorHotels certified review
« Good »

It was satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas K., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive guests' feedback.We always focus on guest's service. I will share your comments with our team and record your preference in our system, we will training more, learn more and do more to met guests' request. Thank you again for sharing your experience, and we are looking forward to see you again. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Eisen O. Business - 07/06/2018 AccorHotels certified review
« luxury n comfortable stay ! »

it was a pleasant stay for business travelling. Sofitel always up to the standard for 5 stars rating in this. Bed are very comfortable and location by west lake is perfect !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ban Hoo Eisen O., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, we will pay more attention on the details, like the welcome drink voucher and other software service. Thank you again for sharing your experience, and we are looking forward to see you again. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Anonymous Business - 31/05/2018 AccorHotels certified review
« Old Building with Worst View, Unfriendly Front Desk, Inconvenient Room Booking »

Old Building with Worst View - I have to close the window by curtain all the time due to the residential houses opposite my room Unfriendly Front Desk - I did not feel the "welcomeness" from the front desk during the check-in and -out. The staff did not feel sorry when I informed her giving me the wrong invoice, but kind of argued with me instead! The staff did not know her job well - I have to request the receipt from her upon the check-out done. Inconvenient Room Booking - Prompt response upon my request. However, I have to provide my extremely confidential info (scanned credit card and passport) for the reservation. Other hotel would not require the mentioned info for the booking! I am very scared now my credit card will be misused.

C. C. K. Business - 30/05/2018 AccorHotels certified review
« Not good »

Hardware is very good (room, building, atsmosphere & etc), software (quality of staff) is still below expectation for a 5 star hotel. My Accor points was not registered , attitude & service mentality of service team at lounge was poor, took long time to check in & out at the reception. Not a good experience for me overall, disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chee K. C., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have already checked your points status and we registered points at the day after your check out. Please recheck it in your account. If you have any further help, please feel free to contact us anytime. Also, i am so sorry the software experience. I have already passed on to relevant departments head, and drive them do an action plan to improve the quality of service. I wish we can provide a high quality service for your next time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Y. S. Business - 29/05/2018 AccorHotels certified review
« well prepared for my arrival »

frequent stay at this hotel & they know very well on my requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sim Teik Y., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Thank you for your loyalty to Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Y. Y. Business - 29/05/2018 AccorHotels certified review
« Ms »

I was staying in the queen size bed bedroom. The room is huge with big bathroom which consists of separate shower area & bathtub, double sinks and a separate toilet. It was an amazing experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. Yong P., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Ye Business - 28/05/2018 AccorHotels certified review
« satisfied »

Friendly reception desk

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的冯女士: 感谢惠赐有关下榻杭州索菲特西湖大酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 胡茵茵 助理宾客体验经理 杭州索菲特西湖大酒店

Gene H. Couples - 24/05/2018 AccorHotels certified review
« Nice Vocation, friendly staff, perfect service »

The room is very spacious and the breakfast is tasty. We had a happy time in Sofitel Hangzhou Westlake.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的何女士: 感谢惠赐有关下榻杭州索菲特西湖大酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 胡茵茵 助理宾客体验经理 杭州索菲特西湖大酒店

X. W. Business - 23/05/2018 AccorHotels certified review
« Bad experience before arrival »

Booked the room at Bosch-hotels (corporate hotel booking site) website, before I arrive the hotel, staff called me and ask me if I will stay at the hotel or not. It's ridicules. And told me that they would like freeze the money from my credit card before I arrive, but it's failed. First, my credit card is valid; Second, I traveled around the world, and I never seen any hotel charge the guarantee before arrival. Third, hotel staff told me that my room is not guaranteed due to they failed of charge the guarantee from my credit card. Very bad experience! The room facilities were too old. Not worth the cost, generally speaking.

Dana C. Couples - 21/05/2018 AccorHotels certified review

the room is great but the general smell at the floor is by cigarettes smell. the location is next to wast lake but far from the center where all the stores, restaurants and center of wast lake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dana C. A., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. I will share your comments with our team. We have the smoking floor and Non-smoking floor in hotel, i will record your preference Non-smoking room in the system and make sure to arrange a non-smoking room you next time. Sorry for this time was not up to your expectation. Thank you again for sharing your experience, and we hope your next visit will be a pleasure stay. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Henry M. Business - 18/05/2018 AccorHotels certified review

Your services in all departments are excellent. They are all very friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry Edward M., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Lina Friends - 16/05/2018 AccorHotels certified review
« Every single hotel staff greeted us, and especially Raymond and Yuna »

I made a terrible mistake when I booked the hotel, wrong date, and Raymond help cleared everything and rebooked us. He even came to lobby to greet us to make sure everything was ok. He then invited Yuna to take care of us, and we were greeted well by all your staffs every where at your hotel. We went up to your roof top garden. It was a bit too late to have gone up there, but the view was magnificent. The food at your lounge wasn't too too sufficient like the other Sofitel I stayed in SheShan. Overall this has been a well arranged trip for us, and your hotel served the purpose well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ching Lina C., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with GM/Raymond and Yuna. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Michael Families - 02/05/2018 AccorHotels certified review
« A good stay »

a good and relaxed stay in the weekend

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的周先生: 感谢惠赐有关下榻杭州索菲特西湖大酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 胡茵茵 助理宾客体验经理 杭州索菲特西湖大酒店

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