Hotel - Sofitel Hangzhou Westlake
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Sofitel Hangzhou Westlake Hotel

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4.0/5 656 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Boat excursions

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Many of the 233 guest rooms boast stunning views of the legendary West Lake Avenue through large bay windows, and are all equipped with MyBed beds, high-speed Internet access and a wide range of digital TV channels. Rain showerheads are also available.

  • 233 rooms
  • 34 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • WiFi in your room
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,681 reviews

Our guest reviews for Sofitel Hangzhou Westlake

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 656 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Rqlow Friends getaway - 13/04/2018
« 5-Star stay! »

Fantastic location with west lake just across the street. Near shopping centers and 15mins walking distance from He Fang Street. Very comfortable stay! It was difficult traveling via taxi as most drivers aren’t familiar with the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rqlow, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. The terrific location is always recommended by our guests, I am so happy you also agree with it.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

TripAdvisor review
boeyvap Friends getaway - 09/04/2018
« A five-star hotel »

Hardware and software did not meet the standard of being a five-star hotel. Unsecured booking system and payment procedures - credit card guarantee not accepted at the time of reservation and only prepayment was allowed - not fair to pay in advance at higher flexible rate closer to the time of arrival. Inconvenient location to get to the hotel - difficult for travellers with luggage to walk from Hangzhou Railway Station as they have to go up and down through three disconnected underground tunnels without clear signage. But it is a good location to visit the Westlake. Front desk staff were unprofessional and not helpful in problem solving - pushing guests to move to another “so-called” five-star hotel upon my check-in. I refused due to influence in travelling schedule - struggled a room in the end after ~0.5 hour. I requested the front desk not to do any transaction on my credit card as a deposit since I would pay by another credit card. But I received an SMS from Card Centre that a transaction was made. Not cool enough centralised Air-Conditioning System - sweating at the time of check-in and hot inside the room because temperature cannot be adjusted inside the room - could not sleep well. Lack of confidence in staying at Sofitel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear boeyvap, Thank you for taking the time to share your experience. Its important we hear and learn and as a consequence grow our guest response and service, so thank you for sharing your feedback. About payment procedures, different pay method based on the different reservation type. I am so sorry it makes you confusion. Actually, hotel terrific location to Westlake is always recommended by our guests. it is convenient to hotel if you take a taxi or a bus from Hangzhou Railway Station, even there's luggage with you. Besides, please accept my sincere apology according you opinion about the front desk staff. We always focus on the Waiting room issue especially during high season. it's a big challenge for us. Additional, Our ambassador may have misunderstood your meaning with your pay method. I apology to you from my heart. Regarding your feedback on air-conditioning,The hotel air conditioning is not dual cycle, that is, it can only heat, or cool, but cannot do both in different parts of the building. The controls in each room can manage the flow of either heating and cooling. We cant change one room without changing the entire building. But the temperature in room can be managed by changing the air-conditioning system to “fan only” which stops the flow of either hot or cold water through the system in the specific room and allows the fan in the system of each room to work on its own.Again, I'm sorry we didn’t explain this properly. We are looking forward to see you soon. Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
Dengmeng Business - 02/04/2018

always keep my room, thanks very much

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的邓先生: 感谢惠赐有关下榻 Sofitel Hangzhou Westlake 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
Albert S. Families - 01/04/2018
« Good »

Good service & location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert S., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
L. Couples - 31/03/2018
« Okay »

When we entered the elevator we notice customer is smoking inside the elevator, we asked the manager when we get off, he said it is allowed which is unacceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yolanda L., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am so sorry about the smoke smell in elevator what makes you confused. Actually there's Smoking-floor and Non-smoking Floor separated in hotel, we really need to remind those guest who are smoking in Non-smoking area, it's our duty to make sure the filter air in public area. i have passed on your opinion to my team, we will focus on this issue. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
H., W. E. Business - 31/03/2018
« Sofitel is the most comfortable hotel in Hangzhou. »

It was my 3rd or 4th time staying in Sofitel Westlake. During my last two stays, I was assisted by Vivi during check-in, where she gave me a free room upgrade because I was Le-Accor Silver member. The room I was upgraded to was very nice and had a very beautiful bathroom. Vivi was very helpful and assisted me a lot during my stay. She is truly a valuable asset to Sofitel. The breakfast food was very good and displayed a wide variety of dishes to choose from. All in all I am very pleased with my stay at Sofitel Westlake Hangzhou, and I would highly recommend it to my friends who travel to Hangzhou.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei E. H., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially share with GRO/Vivi. I think she will proud of it.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
Hamish M. Business - 28/03/2018
« Great Hotel, Great service in a Great location. »

Warm and restful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hamish Alister M., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
Can Z. Business - 28/03/2018
« extremely satisfied »

quiet, clean and good service

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的张先生: 感谢惠赐有关下榻 Sofitel Hangzhou Westlake 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
Matt K. Families - 27/03/2018
« Good location to west lake »

Although it was more expensive than I am used to paying for a hotel, it was OK. Only issue was the temperature in the room - it was very warm and could not cool it off

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew John K., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We are trying to solve the problem of air conditioning conversion during this season. I am so sorry for the trouble caused to your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

TripAdvisor review
wjtiew Family - 27/03/2018
« Nice Hotel Beside Westlake Hangzhou »

Travel to Westlake Hangzhou with kids and elderly. I am glad that our rooms was upgraded to luxury rooms which had standing shower that was very convenient for my parents. Luxury rooms was spacious. Some minor hiccup during check-in where there is charges just imposed for extra bed for children below 12 years old which was contradict with email communication when I did my booking. I am glad that they agreed to waive it for my 10 years old kid. Hotel location closed to famous restaurant and Westlake. My family and I enjoyed our stay at Sofitel Westlake Hangzhou.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wjtiew, Thank you for your positive reviews on Tripadvisor. It's a pleasure to know that you has a satisfied stay in our hotel. I will share your good comments with my team. Looking forward to see you again! Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
Anonymous Business - 26/03/2018
« Warm welcome, polite and professional hospitality »

Everything was practically perfect except: The air conditioning in my first room of 3 nights did not work, but I did not complain, thinking I could sort it out myself but I could not so on my last night I was moved to another room where it was cool The toilet handle in my first room of 3 nights did not always work perfectly - it kept running water out slowly and never allowing the cistern to fully fill (and therefore properly flush), I took the lid off and pulled the float by hand to make the system re-fill correctly and work properly again. Loyalty drink- Thank you I enjoyed the single vodka but I had to buy the coke mixer to go with it so appreciated but not quite up to expectations (ps. asked for and was given extra drinks voucher for room problems but never used them in the end)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jillian Lucille C., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We are trying to solve the problem of air conditioning conversion during this season. Also, we always focus on the detail maintenance of equipment and facilities. I am so sorry for the trouble caused to your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Looking forward to see you back.Thank you again for your concern. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
Jw Business - 26/03/2018
« Excellent »

Great service. Friendly and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan James W., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
Jonas U. Business - 25/03/2018
« Back to home »

My home in China

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stig Olof Jonas U., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Thanks for your loyalty to Accor , to Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We look forward to seeing you again. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
Benedict Business - 24/03/2018
« Superb Location in Hangzhou »

I love Sofitel Hangzhou Westlake. The staffs can speak fluent English, the check-in experience is efficient. The complimentary upgrade of my room is much appreciated as well. The room is clean. They also serve great food at the Club Lounge. Outside the hotel, the location is just perfect. You have West Lake across, some shopping malls surrounding the hotel and of course, business offices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benedict U., We very much appreciate your good comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
Linlin Friends - 23/03/2018
« great~ »

i love this hotel

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的林女士: 感谢惠赐有关下榻 Sofitel Hangzhou Westlake 的宝贵意见。听到您对我们工作的肯定,十分开心。感谢您对雅高酒店集团的忠诚信赖。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
C. T. K. Families - 13/03/2018
« Good service in hotel in general »

Although the hotel is a bit old, it is really a great location for family to visit westlake scenic spots.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tze Kin Chan, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. Hotel terrific location is always recommended by our guest, glad to know that you agree with it. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hotel has renovation at 2014, i believe there are some new facilities and equipment that you haven't experienced. Looking forward you next stay, ensure that you have a different experience. Thank you again for sharing your experience. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
Felix H. Business - 09/03/2018
« The most recently stay in the hotel is excellent. »

the room is clean, breakfast is good, stuff are friendly and politely, check out is quick

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuan Wen Hu, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
L. C. Families - 09/03/2018
« great experience »

The great experience for us! good service of all people in Sofitel Hangzhou. Best club lounge in Hangzhou.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Lv, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
Shitley Couples - 27/02/2018
« Shirley »

room air con is too warm so very dry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mei G., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your room experience did not meet your expectations; please allow me to express my sincerest apologies. we have reduced the air con temperature so it's not so hot any more. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
James C. Couples - 19/02/2018
« We had a very nice stay at your hotel. »

The room was cleaned very well and the staffs are always polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James Chen, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

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