Hotel - Sofitel Hangzhou Westlake
Sofitel Hotel Sofitel Hotel

Sofitel Hangzhou Westlake Hotel

4.0/5 686 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Many of the 233 guest rooms boast stunning views of the legendary West Lake Avenue through large bay windows, and are all equipped with MyBed beds, high-speed Internet access and a wide range of digital TV channels. Rain showerheads are also available.

  • 233 rooms
  • 34 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,053 reviews

Our guest reviews for Sofitel Hangzhou Westlake

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 686 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 06/11/2018 AccorHotels certified review
« I will stay at Sofitel when I return to hangzhou »

Location great, hotel room great, staff were helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert M., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Roger Business - 05/11/2018 AccorHotels certified review
« Nice Hotel at nice location »

Very nice room, (de luxe streetview) comfortable bed, well designed bathroom. Dinner and Breakfast where OK (at the buffet restaurant) other 5 star hotels are better at this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger Gerard S., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. Also thank you for your suggestion about the invoice, if it's possible, we'd like to change it on your receipt, but, you know, sometimes, the breakfast fee was included in room charge, it cannot split. But we'll try according your requests. And we hope to see you soon in the future. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Business - 04/11/2018 TripAdvisor review
« Comfortable and satisfying stay »

Great location, great service and support for the hotel staff! really enjoyed the stay. If I had to look for improvements, I would probably mention WiFi speed, but we know it is a general problem in China that Internet sometime is not the fastest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Road12435698702, Thanking you for taking time to share you experience based on your stay in Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, we can speed up of wifi according your requests. It's our pleasure to help you anytime. Thank you again for your concerned. And we hope your next visit will be a pleasant one.Looking forward to see you soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Nuno C. D. S. Friends - 03/11/2018 AccorHotels certified review
« Very good and relaxed stay »

Everything was smooth from check in to check out with staff being very helpful. A name to highlight. Sean from Concierge was extremely kind and helpful. The only minus I can appoint was the breakfast. First the room is not "friendly" on its design and second some of the products I like were missing. Good quality cereals, a better choice of yogurt and, amazing for a French hotel, a very poor display of bread.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nuno Manuel Piment Caldeira Da S., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. I am very glad to know that the staffs are helpful and Sean was praised. Also, It's a pity that the design in room was not up to your expectation. Actually, the hotel has run more than 15 years and just part rooms were renovation on 2014, so it'a my pleasure to invite you back to experience. Besides, thank you for your suggestion on breakfast,especially on bread, i will pass on it to F&B and try our best to make it more variety. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Almar Couples - 02/11/2018 AccorHotels certified review
« Beautiful hotel at a perfect location »

We stayed only one night but were very happy with the beautiful stylist room, the perfect location at the Lake / near the station and the excellent dinner in the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Almarus N., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback.The terrific location is always recommended by our guests, I am so happy you also agree with it.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Jean L. D. Couples - 31/10/2018 AccorHotels certified review
« A friendly stay in a perfectly located Hotel »

Very amicable and helpful staff, perfect location and enjoyable buffet. All our "preferences" were met and we even been upgraded to a room on the executive floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean Louis D., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Kc K. Business - 25/10/2018 AccorHotels certified review

Housekeeping team, cleaning staff who was responsible for my room... a big credit!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pang King C., Thank you for the great review of our hotel! Thank you for highly praised of our HSKP team, i will share with my team, and it must be serve a big encouragement on the service quality.We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Wanwipa Friends - 24/10/2018 AccorHotels certified review
« Super friendly staff »

The staff were very friendly, went above and beyond to make our stay comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wanwipa S., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. Thank you for your high praised of our service team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

P. N. Families - 22/10/2018 AccorHotels certified review
« Very Good Service »

The staff service is very good, the checkin staff and room service staff is very helpful. For the Quality of inroom service food maybe need to be increased, I order Hainan Rice and Spaghetti but the taste not very good though still oke. I will recommend my fried to stay at Sofitel Hangzhou if they want to visit Hangzhou especially West Lake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear N. P., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, it's our pleasure to know your preference of food. We will try our best to provide you a high quality service. Thank you for your high recommend. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Gang L. Solo - 22/10/2018 AccorHotels certified review
« Great hotel with nice service and good location »

I stayed in the Hotel for 9 nights and am working night shift. The cleaning lady always came when I left the room. She never interrupted my sleeping in the late Morning. I got the birthday cake from the front desk Team, it was highly appreciated. The Service Team in the lounge are very good Team. I very enjoyed the time, when I was there. Thank you! definitely I will come again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.L. We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Maria R. Friends - 10/10/2018 AccorHotels certified review
« Amazing Stay at Sofitel Hangzhou West Lake »

We stayed at the Sofitel Hangzhou Westlake for 1 night and were so pleased with our experience. The friendly and helpful staff made our stay pleasant, and the convenient location (just 2 minute walk from West Lake) was a bonus. Room and amenities were lovely. Breakfast buffet was delicious and had an abundance of options. Thank you to the general manager, Mr. Foulker, and team for the warm welcome. We will definitely be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Camila Xiao Si R., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Winnie S. Families - 03/10/2018 AccorHotels certified review
« Great experience »

Extraordinary service (esp. Randy from Concierge).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and especially for your comlimented for Randy, we are looking forward to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Umesh Couples - 29/09/2018 AccorHotels certified review
« Nice little Oasis »

Thank you to the wonderfull team in the lounge. very friendly and helpful during our stay. Trip was too short and looking forward to going back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Umesh M., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our Lounge team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, i am so sorry on your comments about the receptionist, we lost the details and I have already pass on your feedback to them, we will continue to focus on it and please give us an opportunity to serve you in the near future. Thank you again for sharing your experience, and we are looking forward to see you soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Jochen Business - 24/09/2018 AccorHotels certified review
« Good location. Good service »

Good: Location Staff are helpful Bad: Smoke in the public toilet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jochen Yiu Heng L., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback.I am so glad to hear you say that our team provide you a satisfied service.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Besides, I will pass on your feedback to PA staffs and reminds them to focus on the cleanliness of public area. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Victor T. Business - 21/09/2018 AccorHotels certified review
« Convinient location and clean »

Convinient location, both for sight seeing and food. Clean and comfortable room. Staff at reception counter was not as friendly and welcome as my previous stay. Email message from Reservation was annoying. They keep email to inform me that the hotel will not hold the room for me but I was taking the evening flight from HK to Hangzhou. Hope to see improvement in these two area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor Pang Hau T., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive a guest's feedback. I will share your comments with our team. Thank you for your suggestion about the staff skills, we will keep going on the training of staffs, to make them more helpful and warmly. Besides, about your messages from reservation, i'd like to suggest you make your reservation guaranteed by by your credit card so that we can hold your room all the time. Thank you for your understand and corporation. Thank you again for sharing your experience, and we hope have another opportunity to serve you a better one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Eric L. Business - 15/09/2018 AccorHotels certified review
« Good Experience »

Friendly and helpful customer service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Maizhigang Business - 10/09/2018 AccorHotels certified review

very good

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的麦先生: 感谢您对此次住宿的的简洁有力的点评!我们十分高兴听到您在我们酒店过得愉快,并十分期待您的再次光临。 祝好, 胡茵茵 宾客体验经理 杭州索菲特西湖大酒店

BrenandJohn Couples - 09/09/2018 TripAdvisor review
« Below Sofitel Standard »

The hotel has a good location. The room was ok but we were not advised when booking the hotel was undergoing renovations. Some wait staff were lazy. A number of dinners had to ask for serviettes. A waitress noticed we had none but didn' t refill the container and was reluctant to remove plates which we had finished with. We felt uneasy when dealing with the concierge staff .

Our hotel has responded to the review
Our hotel has responded to the review

Dear BrenandJohn, Thank you for spending time and telling us about your staying experience. Overall was not up to your expectation, please accept our apologies, we hope to have another chance to invite you back and ensure your next stay will be a good memory one. We appreciate your concern again. Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Y. R. Families - 04/09/2018 AccorHotels certified review
« Fine »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

敬爱的杨先生, 感谢您对我们酒店问卷调查的及时回复!我们十分高兴听到您在我们酒店过得愉快,并十分期待您的再次光临。 祝好, 胡茵茵 宾客体验经理 杭州索菲特西湖大酒店

Adamand Families - 04/09/2018 AccorHotels certified review
« Great hotel »

Hotel's location is very nice, within 5 min walk to west lake. Also staff is helpful. They provide the professional service. Only one space can be improved, it is the facility is slight old...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Z., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team.Even the facilities a little bit old, i am so happy to hear that our team provide a high quality service during your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

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