Sofitel Hangzhou Westlake Hotel 5 stars

TripAdvisor rating 4.0/5 701 reviews
Sofitel Hangzhou Westlake
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Hotel extras

  • Unique location by The West Lake with easy access to shopping and city center.

  • 233 well-appointed guest rooms and suites with Oriental aesthetic design and French touch.

  • Restaurants feature the International and Hangzhou Cuisine.

  • Rooftop Sky Garden Lounge offers breathtaking views of the West Lake and city.

  • 180° West Lake view Terrace and natural day light Ballroom.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions Nearby
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel

Hotel location

Sofitel Hangzhou Westlake

333 West Lake Avenue
Zhejiang Province
333 Westlake Avenue, Shangcheng
310002
hangzhou
china

Tel: +8657187075858

Fax: (+86)571/87078383

Contact email

Check-in from 14h00

Check out up to 12h00

  • From Ningbo :   14 Wulin Square 151 Yanan Rd

  • From Shanghai :   28 Wulin Square 151 Yanan Rd

  • From Suzhou Jiansu :   155 Gulou 8 Yanan Rd

  • Westlake Avenue :   25 12 30 Westlake Avenue

  • By plane

    XIAO SHAN AIRPORT At 20km / 12.43 miles

GPS :30.245555, 120.161623

Our accommodations

Many of the 233 guest rooms boast stunning views of the legendary West Lake Avenue through large bay windows, and are all equipped with MyBed beds, high-speed Internet access and a wide range of digital TV channels. Rain showerheads are also available.

SUPERIOR ROOM, 2 Single size Beds

  • Max. number of persons: x3
  • Area: From 30
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Phone
  • Mini Bar(...)

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: x3
  • Area: From 30
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

SUPERIOR ROOM, 2 Single size Beds, City View

  • Max. number of persons: x3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

SUPERIOR ROOM, 1 Queen Size Bed, City View

  • Max. number of persons: x3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

LUXURY ROOM, 2 Single size Beds

  • Max. number of persons: x3
  • Area: From 38
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

LUXURY ROOM, 1 Queen Size Bed

  • Max. number of persons: x3
  • Area: From 35
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

LUXURY ROOM, 1 Queen Size Bed, City View

  • Max. number of persons: x3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

LUXURY ROOM, Club Sofitel Access, 1 Queen-Size Bed

  • Max. number of persons: x3
  • Area: From 38
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

LUXURY ROOM, Club Lounge Access, 1 Queen Size Bed, City View

  • Max. number of persons: x3
  • Area: From 38
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Phone(...)

JUNIOR SUITE, 1 King-Size Bed

  • Max. number of persons: x4
  • Area: From 60
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Phone(...)

PRESTIGE SUITE, 1 King-Size Bed

  • Max. number of persons: x4
  • Area: From 80
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Phone(...)

Our restaurants and bars

KWEE ZEEN ALL DAY DINING

Type of cuisine: International

New all day dining restaurant Kwee Zeen's lively open kitchen and attractive pastry display provide entertainment as well as a wide variety of delicious International and Chinese cuisine served buffet style in an off-beat layout that makes each meal a jou

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

YONG JIN GE CHINESE RESTAURANT

Type of cuisine: null

Yong Jin Ge Chinese Restaurant is highly regarded for its authentic Hangzhou cuisine managed by our sophisticated Chinese chef with over 20 years experience, and elegant atmosphere. Six private dining rooms have their own distinctive style.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

The lobby bar, Le Bar, is the place "to see and be seen" and an elegant setting for cocktails, fine wines, Chinese tea and cigars.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 310 m²

  • Maximum capacity: 190 people

  • Maximum banquet capacity: 190 people

Find out more
Sofitel Hangzhou Westlake Meeting Room

Our guest reviews for
Sofitel Hangzhou Westlake

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,355 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

701 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Sofitel Hangzhou Westlake

TripAdvisor rating 4.0/5

Eric L Business - 21/04/2019 TripAdvisor review

I would like to thank you all the managment team for this nice time and care, As Platinium member, I have received a very nice welcome and upgrade. I have noticed in some previous post that I have regretted that they do not use the Hermes shower and Shampoo brand. I have had the nice surprised that every night I had a set of Hermes products in my bathroom. So thank you again for this nice present, then I could really feel to be in THE SOFITEL. The only point to be improve is the English for some of the team, sometime is difficult to be understood.

We felt special and looked after

Customer review rating 4.5/5

Emily L. Couples - 17/04/2019 AccorHotels certified review

We came to Sofitel Hangzhou West Lake for a special occasion. We were treat very well. The room was beautiful and the bath and shower gel was amazing. We were greeted with a cake and note from the hotel which made us feel so special. Couldn't have picked a more special hotel. Thank you very much!

I love this place.

Customer review rating 4.5/5

X. Business - 09/04/2019 AccorHotels certified review

The hotel is located very near from Westlake. The hotel staff at the reception was very friendly and upgraded our room when we checked in. The room was very spacious and well appointed.Recommend.

Dear Daniel, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

A very lovely hotel, warmly staff.

Customer review rating 4.5/5

Chris Business - 08/04/2019 AccorHotels certified review

Terrific location, lovely hotel, speciously room, warmly staff.I was in the lobby struggling with a currency exchange machine. Hedy apparently saw that I was experiencing difficulty and she came to help. All of the staffs were caring, helpful.

Dear Chris W., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Hedy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Satisfied

Customer review rating 4.5/5

Kristina Business - 08/04/2019 AccorHotels certified review

I enjoyed my stay. Everything in the room was clean and neat. One comment is that the temperature in the room was a bit high for my taste and no manual was provided on how to control the AC.

Dear Kristinaivanova Z., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. I am glad to hear that you were satisfied with your stay. And please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your comments concerning the air conditioning are well noted. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Cozy Room

Customer review rating 4.5/5

Sekaraya Solo - 08/04/2019 AccorHotels certified review

I had a pleasant stay at the property, the service was very warm and friendly. Yuna was very kind to give a personal greeting and adieu while Aaron was very helpful in booking me a car for pick up after the Impressions Show... Overall I had a pleasant experience...

Dear Pramukti S., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially share with Yuna and Aaron. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

The best Sofitel sitting by Westlake

Customer review rating 4.5/5

Terry G. Solo - 04/04/2019 AccorHotels certified review

Overall speaking, it was as great as imagined. A wide range of food and drinks provided in the executive lounge. Staff are also attentive and trying to address all my needs. Location is great, which is obvious without mentioning.

Dear Terry G., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Great location, nice services

Customer review rating 4.5/5

Anonymous Couples - 03/04/2019 AccorHotels certified review

Sofitel hotel location is the best. Next to trendy XiHuTianDi area with lots of restaurants and cafes on the lake shore of West Lake. Very convenient to everything. Hotel staff is very helpful although check-in is a little slow. Hotel facility feels somewhat aged, but works fine. The breakfast is good. The only issue is that you cannot pick cool or hot mode individually. The hotel central HVAC sets it to one mode or the other. So although it was warm, there was no air conditioning.

Dear Wen Feng L., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Your comments concerning the air conditioning are well noted. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

good location

Customer review rating 4.5/5

Cucci78 Business - 31/03/2019 AccorHotels certified review

old hotel,but service is good.

敬爱的王先生, 感谢您对我们酒店的评论!我们十分高兴听到您对我们酒店优越的地理位置的认可。正如您所提到的,酒店运营时间已久,但是您放心,酒店的设备设施一直都得到了我们团队很好的维护。同时,我也很开心知道您对我们服务团队的服务的高度认可,我一定会和我的团队分享您的赞扬,相信这一定是对我们提升服务质量的最大鼓舞。 再次感谢您的关注,我们真诚的期待您的再次光临。 祝好, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Good service but big problem with the Kitchen

TripAdvisor rating 4.0/5

Coastal23081880866 Family - 29/03/2019 TripAdvisor review

I had the opportunity to spend few days at Sofitel West Lake with my wife and kids. We had a very mixed feeling about our stay in your hotel. Initially I sent you a private but since you did not answer, I decided to write this comment on Tripadvisor. First of all we would like to say that receptionnists, barman, maids and waitress/ter are all very professionnals. But unfortunately, there is a problem with the Kitchen which offered to my wife rotten or spoiled food and small piece of rope. During the first breakfast she had palm heart with her salad, unfortunately she realized after eating one palm heart that there were spoiled (green/dark color). We did not expect a 4 or 5 stars hotel to serve rotten food. Furthermore my wife is breastfeeding our last kid and it could have lead to food poisonning for both of them. We reported it to the manager who decided to offer us a bottle of wine, we appreciated the gesture even if we do not drink but at the end it does not solve the problem for your hotel. On the second day she discovered a little cord/string in her food. No risk of food poisonning this time, but still it does not match our expectations of what you should get from a Sofitel Hôtel. It was reported to your manager too. To be honest we are very disappointed by this experience. The reason why we often go to Accor group hotel is because we expect to get high standard services and food safety guarantee. Up to us this experience did not meet the required standards.

Bonjour Mr. Ransbotyn Kevin, I am so sorry for delaying response you about your experience in our hotel. Please allow me have the opportunity to introduce myself, I am the Guest Experience Manager—Hedy. Please allow me to express my sincerely apology. I’ve been the Guest Experience Manager for 1 year, so everything you’ve mentioned without question is related to my responsibility. I know you are the Accor Silver member. Thanks for your loyalty to Accor. As a 5 stars hotel, a good stay experience is at the heart of that promise. Obviously, we haven’t been able to deliver that to you. I’ve spent a time with our F&B department manager cause it’s a serious problem. We’ll focus on the problem and work hard on it. It is our hope that you will give us the opportunity to better serve you in the near future. Best regards Guest Experience Manager Sofitel Hangzhou Westlake

Wasn't a great experience

Customer review rating 4.5/5

Eric Families - 28/03/2019 AccorHotels certified review

Sofitel is known other than just being a great hotel, it is also about child friendly. unfortunately the experience we had in Hangzhou wasn't great. 1. The tent given to my 2 years old to play had a broken part ( a main supporting frame to the tent) that cuts her and me. Told the house keeping staff, she send in a maintenance guy, who tried just to tape down the broken part but ended cutting himself on his finger as well. However, it was a quick remedy by the house keeping team ( an effort I must admit) they bring in another tent for her to play, brought in anti septic lotion and plaster for us. kudos to that. 2. There is a in room card stating that there is a Special meal for kids prepared by Chef on daily basis. When we called room service, they doesn't seem to know, they send up a waiter from the cafe. Who eventually took a photo of the card using his handphone and told us he will check and find out more as he is unaware of it too. but never got back to us. 3. lastly, Sofitel is about the little Fox for the kid to play, we were told that it ran of of stock for weeks already, However, Sofitel Hangzhou do have a excellent F&B service team and front office.

Dear Cher Gim T., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Good location and lake view hotel from terrace.

Customer review rating 4.5/5

Anonymous Business - 28/03/2019 AccorHotels certified review

I stay 2 nights at Sofitel. The room is good. But I feel that all staffs don’t speak English well. They have done error and not allow me to have access to the lounge with my platinum status. After complaining then they try to understand why I was not happy then finally they accept.

Dear Kiri Pascal U., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures-training staffs' English to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Relaxing and satisfying stay

Customer review rating 4.5/5

Anonymous Business - 24/03/2019 AccorHotels certified review

As always, an excellent experience! A great effort from the team at Hangzhou Westlake making my stay seamless and smooth. Thanks a lot!

Dear Dmitrij S., Thank you for your loyalty choice and the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

extremely satisfied

Customer review rating 4.5/5

Anonymous Business - 21/03/2019 AccorHotels certified review

good location, good price, excellent service

尊敬的冯女士: 非常高兴看到您对我们酒店的再次选择。听到您对酒店整体住宿体验的满意评价,我十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Right choice if you plan a short trip

Customer review rating 4.5/5

Mrs. L. Business - 19/03/2019 AccorHotels certified review

Reception has presented the welcome by offer a drink at lobby bar, rooms are upgraded. Excellent location, 3-mins walk and you will be at xihu . I would recommend for visitors planned for 2-3days trip.

Dear Mrs.C., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. The terrific location was always recommended by our guests, i am so happy that you agree with it. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

overall satisfied

Customer review rating 4.5/5

Agustin U. Business - 10/03/2019 AccorHotels certified review

Good location, room was clean and comfortable. Breakfast was rather poor for the level of the Hotel. Service was good

Dear Agustin U., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. Especially appreciate for your praised of service. What a pity that the breakfast experience was not up to your expectation. I'd like to know your breakfast preference so that we can provide a high quality service during your next stay. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Good and satisfied.

Customer review rating 4.5/5

L. H. L. Business - 04/03/2019 AccorHotels certified review

Nice room, with functioning well shower room, no water leak out from the glass door. Reasonable wifi speed. Comfortable pillows. Very nice restaurant and smoking area on the 5th floor. Very helpful and friendly front desk and taxi booking stuffs. Good balance location for traveling to Binjiang for work and personal needs in west lake area after business.

Dear Heng L. L., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I am so happy to know that you highly praised the location, service and facilities in hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Mr Denzil Dsilva

Customer review rating 4.5/5

Denzil D. Business - 03/03/2019 AccorHotels certified review

Fantastic service

Dear Denzil D., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. Especially thank you for your guidance. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Comfortable and convenient.

Customer review rating 4.5/5

Anonymous Business - 03/03/2019 AccorHotels certified review

Good location and nicely decorated spacious room.

Dear Chih Ping L., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Great stay

Customer review rating 4.5/5

R W. D. Business - 03/03/2019 AccorHotels certified review

Really enjoyed my stay at Sofitel, the location is very handy for most of Hangzhou's attractions and convenient for Ding An Road metro station. The staff are always pleasant and very helpful.

Dear Robert D., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Welcome back. It is always a pleasure to receive positive feedback.I am so happy to know you agree with the terrific location what most of guests agreed, especially that you highly praised our service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake
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