Hotel - Sofitel Hangzhou Westlake
Sofitel Hotel Sofitel Hotel

Sofitel Hangzhou Westlake Hotel

4.0/5 693 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Many of the 233 guest rooms boast stunning views of the legendary West Lake Avenue through large bay windows, and are all equipped with MyBed beds, high-speed Internet access and a wide range of digital TV channels. Rain showerheads are also available.

  • 233 rooms
  • 34 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,174 reviews

Our guest reviews for Sofitel Hangzhou Westlake

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 693 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ted Business - 05/01/2019 AccorHotels certified review

This Sofitel is an older style hotel. The rooms are stylish and well appointed. Some of the staff were attentive and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward B., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I am so happy to know that you were satisfied with the service,especially you highly spoke of Jena, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Anonymous Couples - 03/01/2019 AccorHotels certified review
« Good experience in Hangzhou »

Relatively friendly staff, no issues with stay, pleased with housekeeping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert G., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Ron Couples - 02/01/2019 AccorHotels certified review
« Comfortable stay in a quiet area with a splendid view of the West Lake »

My wife and I decided to spend our anniversary at Sofitel Hangzhou and we both agreed that it was the right decision! Sofitel met all our needs during our short stay and my wife was pleasantly surprised by the effort of the hotel staffs to decorate our room for our mini celebration. Kudos also to Yuna Chai for making our stay enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald K., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I am so proud of Yuna Chai was high praised by you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Anonymous Families - 02/01/2019 AccorHotels certified review
« Excellent »

The Sofitel, Hangzhou was a fantastic experience with welcoming staff, excellent food, tremendous housekeeping staff, and a club lounge that was truly welcoming, accommodating, and warm and inviting. The General Manager, Raymond, whom we met on a number of occasions could not have been more welcoming and was an excellent ambassador for the hotel. The hotel’s location is ideal for exploring West Lake and the sights and sounds of Hangzhou and was close to the subway and other transportation systems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald Gerard B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Anna B. Families - 27/12/2018 AccorHotels certified review
« Great experience »

We felt very welcomed at your hotel. The general manager, Raymond Faulkner, and the staff attended promptly to every need.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne b., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Stewart L. Business - 26/12/2018 AccorHotels certified review
« feel like home »

every time when i travel to Hangzhou and i know Sofitel is my home , they are know me well and happy to see me ......

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.L., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Thank you for your loyalty choose. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Audrey Families - 22/12/2018 AccorHotels certified review

Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chiew Yong A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Lou D. J. Business - 17/12/2018 AccorHotels certified review
« Very good~ »

Perfect experience.

Our hotel has responded to the review
Our hotel has responded to the review

敬爱的顾客, 感谢您对我们酒店的精彩评论!我们十分高兴听到您在我们酒店过得愉快,并十分期待您的再次光临。 祝好, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Steve K. Business - 15/12/2018 AccorHotels certified review
« Beautiful hotel in the heart of Westlake Hangzhou »

The hotel has a charming feel to it. The rooms are very comfortable and I like the decor. The location is excellent in the the lake is just a few hundred meters away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven Andrew K., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. Terrific location is always highly recommend by our guest, i am so happy you agree with it. As your mentioned, the service in Le Bar, our staff should be more attention on guests and we fail on it. We will enhance the training on it and make sure your next stay is perfect. Thank you again for sharing your experience, and we are looking forward to see you again. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Cathy Q. Business - 13/12/2018 AccorHotels certified review
« serveice is good »

warmly and considerate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Q., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Jackie Y. Business - 13/12/2018 AccorHotels certified review
« Clean and convenient place to stay »

After 15 nights stay this year, I got front desk inform that I'm golden member. There's a fruit plate in my room and room was also upgrade to larger space. I was impressive about the breakfast two years ago when I first stay but it seems cost reduction recently. Few dish not fill not like before always full. Noodle cooker not use number or card to record the orders, sometimes missing my dumpling noodle. Looking forward to see some new staff in breakfast to impress me again. Room is clean and I like the soap. After wash hand or body not dry or too oil, just balance. Front desk check in/out process too long not like other hotel just check name and swipe credit card then done. Sometime queuing long time to wait.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tsan Yin Jackie Y., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Thank you so much to receive your feedback, it's my pleasure that you are a Accor member and thank you for your loyalty to Accor and Sofitel. It's really a good suggestion about the noodle station in breakfast. I will pass it to my management and try to find a good solution on it. Besides, for front desk, we just continue to enhance the training of their skills and make sure your next stay is perfect. Thank you again for sharing your experience, and we are looking forward to see you soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Friends getaway - 11/12/2018 TripAdvisor review
« Room was too hot!! »

The room was uncomfortably hot (27℃ is way too hot to sleep) for the two days we were there and there was no way to manually set the thermostat in the room. Upon informing the hotel staff of the situation, housekeeping did try to remedy it by providing us with an external air cooler, however, it only cooled the room down by 1℃. Other than the room temperature, the location is great, 5 minutes walk to Westlake and 15 minutes walk to food and shopping areas. The staff was professional and pleasant. The buffet breakfast was pretty good and the Chinese restaurant in the hotel was decent.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Guide43004268518, firstly thank you for taking the time to share your experience based on your stay in Sofitel Hangzhou Westlake. I was grateful that you share to me regarding the air conditioning issue. I apologize for the very difficult experience you have had bad stay because of the lack of cooling in the hotel.Actually, our system is known as a 2 pipe air conditioning system, that is it can heat or cool at any one time but never both. Its challenging for us to determine when this downtime can be endured. Its a decision that uses the best insights and experience we have. And at that season, only hot air in room, so sorry it cannot up to your expectation. we make some very basic promises when we call ourselves a hotel. A good nights sleep is at the heart of that promise, and we haven't been able to deliver that to you. We will of course provide some relief but it wont give you back the memory you hoped for in Hangzhou. Simply, I'm sorry. we hope to have another chance to invite you back and ensure your next stay will be a good memory one. Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Jason C. Business - 08/12/2018 AccorHotels certified review
« Great service »

I like to stay in this hotel, all the service are great. The only problem is when check in, takes really a long time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yu Ming Jason C., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Thank you for your loyalty to Accor, especially to our hotel. Thank you for your great review on our service. i have figure out the staff which help you check in, and we will enhance the skill training for her and continue to help her improve the ability, We are looking forward to see you in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Yod S. W. Business - 07/12/2018 AccorHotels certified review
« We call it "Sofitel Standard". »

Warm Welcome, Helpful and Cheerful Staff, Comfortable, Large and Clean Room, as always been.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yod S., Thank you for the great review of our hotel! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Choo S. T. Business - 07/12/2018 AccorHotels certified review
« Far exceeded my expectation »

Friendly luxury experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choo Sung T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Bernard Families - 06/12/2018 AccorHotels certified review
« Wonderful hospitality »

A pleasant stay from check in to the day we check out. Staff was most helpful. Especially the lady manager. We saw her at breakfast and also at dinner! She has got to be most hardworking employee. I think her name starts with J...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernard Kong Kai Y., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

First305 Business - 03/12/2018 TripAdvisor review
« Perfect stay in Hangzhou »

Had an initial problem with confirmed hotel pick-up at the airport which failed. At check-in at the hotel this issue was professionally handeled by the staff and manager on duty so the hotel compensated by timely return to airport at my departure six days later. special thanks to Yulia, Bonnie and their colleagues at the clublounge as well as to the hotel staff and management on duty for making the stay perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear First305, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. Thank you for your highly praise of our service. I will share your comments with our team,especially with Yulia and Bonnie, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

B. M. Business - 22/11/2018 AccorHotels certified review
« Very nice Hotel in Hangzhou »

Very well located, professional staff, it's the place where I usually go, never disappointed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. B., Thank you for the great review of our hotel! Thank you for your loyalty to Accor, and to our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Anonymous Friends - 20/11/2018 AccorHotels certified review
« good location »

Room was clean. Very good location. Staff were helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yin Fan Perdita W., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

L. T. Couples - 19/11/2018 AccorHotels certified review
« Hotel with good location »

Hotel is located near Westlake so convenient for sight seeing.Not satisfied with my room as it has no view and rather dark,maybe the decoration in room is in brown color.Also the room temperature is being set to 25 degrees so rather hot indeed.Housekeeping should have checked room as the lights in bath area and bed top are out of order .Better provide tea strain as difficult to drink tea when tea leaves are floating in cup.Catering staff may need to have more training in both service and food knowledge.Front desk staff and Concierge staff help gain credits for the hotel by their smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hai San T. L., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. You are very professional, you mentioned all of the service details what we provided. Thank you so much for your suggestion. Actually,the hotel has run more than 15 years and renovation at 2014, so there's parts room were new decoration style and brighter than your room, I'd like to have an opportunity to invite you back to experience it. Also, i have already passed your opinions to our relevant departments, we will enhance the training for staffs, not only the service skills, and product knowledge. I'm so happy to hear that the front desk and concierge were highly praised by you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the better hotel experience. Thank you again for sharing your experience, and we are looking forward to see you soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

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