Hotel - Sofitel Hangzhou Westlake
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Sofitel Hotel

Sofitel Hangzhou Westlake Hotel

333 West Lake Avenue  Zhejiang Province 
310002  HANGZHOU
CHINA

592 reviews
TripAdvisor Rating Based on 592 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Boat excursions

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Many of the 233 guest rooms boast stunning views of the legendary West Lake Avenue through large bay windows, and are all equipped with MyBed beds, high-speed Internet access and a wide range of digital TV channels. Rain showerheads are also available.

  • 233 rooms
  • 34 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • WIFI in your room
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,207 reviews

Our guest reviews for Sofitel Hangzhou Westlake

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 592 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Marriott R. G. E. &. S. M. Couples - 16/07/2017
« Le Club member »

Disappointed because of not being treated as the member and getting the benefits.

AccorHotels certified review
Martin Families - 15/07/2017
« Comfortable, welcoming staff, great location.  »

Rome was good size, staff were helpful and attentive, facilities excellent and location near Westlake superb.

AccorHotels certified review
Vincent Families - 14/07/2017
« Warmth hospitality  »

We felt being treated as a special guest to the hotel from the moment we stepped through the door. Amazing experience. Yuna the guest relationship officer ushered us all the way to our rooms and explained about all the things to do nearby. Robin at the concierge was even willing to take us to a good restaurant nearby. The personal touch is top notch.

AccorHotels certified review
Kh P. Business - 09/07/2017
« Need a revamp »

From the outside, the hotel looks more like a lower class hotel. The rooms are great and is a stark contrast to the rest of the hotel. Service of staff is good. Food at the buffet can be improved. Rooftop amenities need to be maintained or renovated.

AccorHotels certified review
Heng Families - 04/07/2017
« a gorgeous hotel  »

a gorgeous hotel just like a home, i felt wonderful .

AccorHotels certified review
Dengmeng Friends - 02/07/2017
« nice hotel and helpful staff »

nice to upgrade my room to junior suite which is beyond my expevction and i would stay at this hotel more if always do this:) BTW: special thanks for sales manager Mr. Jeffrey Zhang who always make my researvatation easy and quick, also solve my problem, excellent!

AccorHotels certified review
James W. 王. Business - 30/06/2017
« Thanks to Ms Haung Shi Qi, 黄诗琦 »

Every morning when I went to the restaurant for breakfast, she always prepare English breakfast team with milk which feel very comfortable like home. I believe successful of Sofitel Hangzhou because you have lots excellent employee like Ms Huang.

AccorHotels certified review
Song H. Business - 27/06/2017
« Great upgrades room.  »

Check in was slow. No differences between members and non members. Got upgraded later on- which is a fantastic room. Breakfast was ample.

AccorHotels certified review
Isabel Business - 27/06/2017
« I had a great stay »

I always love staying at the Sofitel Hangzhou Westlake, but this time it was really exceptionally good. I had a great room, from where I could see the Westlake. When I arrived, I was welcomed with the perfect room temperature, the coffee machine already on, a great fruit basked, pastries and a newspaper in English. The attention to detail and guest comfort was perfect during my entire stay I had great breakfast and dinner at the restaurant, excellent check in and check out, terrific support from the concierge and I want to mention especially the people from the laundry room. They repaired the seam of my trousers that got loose!

AccorHotels certified review
Langermann Business - 24/06/2017
« Too noisy  »

During the 2 nights I was not able to sleep due to the music coming from an other room or outside. I asked people to check but they can t find anything except coming to my room . On top from the room you can clearly hear the traffic outside. The separate wall beteeen the rooms is hollow so you can t except a quiet night.

AccorHotels certified review
Scott Business - 20/06/2017
« Quality hotel made stay easier »

Very satisfied

AccorHotels certified review
Anonymous Business - 14/06/2017
« excellent »

Room ecstatic, staff great, breakfast marvellous. Location excellent. Pillow (didn't try the buffet) and bed - seen better but definitively at the better ens. Keep up the good job!

AccorHotels certified review
Peter Business - 08/06/2017
« Average  »

It was OK. No complaints. But would prefer it to be a wow. Nothing really special to mention. IMHO.

AccorHotels certified review
Kathleen E. Couples - 04/06/2017
« The best servie I have had at an Accor Hotel »

The staff went out of their way to help us with anything, especially Clara and Yang

AccorHotels certified review
Russell T. Solo - 04/06/2017
« Beautiful hotel beside west lake »

Lovely room and service. Exceptional executive club room.

TripAdvisor certified review
Family - 03/06/2017
« Not the luxury hotel we expected »

The Sofitel Westlake calls itself a luxury hotel, but it isn't! Within the pre-check in-call I asked again whether the baby crib will be in our room upon arrival. The lady said: "sure"! When we entered our hotel room we learned that it is a smoking room, we requested a non-smoking room and there was no hint on that from the receptionist. Plus, the baby crib was not in the room. After we called reception twice, someone from housekeeping delivered it. Unfortunately, the linen and was dirty. They changed it after another 2 hours! For dinner we chose the all-day restaurant, and heard one repeating song the whole evening. For a half liter bottle of local water (2RMB in a supermarket) they asked for 30RMB plus tax. Crazy!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear oliver355, Thank you for staying with us and providing feedback. We truly regret about your arrival experience and baby crib arrangement, please rest assure that we will address the problem and prevent future occurrence. and regarding the restaurant song, we notice it was children's day and we had promotion of "The frozen" theme, indeed we need to look after this for future promotion. Appreciate your concern again, and hope to serve you better in nearly future. Anna Shi Guest Experience Manager Sofitel Hangzhou Westlake

AccorHotels certified review
Connie W. Couples - 01/06/2017
« Great impression for our wedding anniversary holiday! »

Our room was decorated, we love the upgrade, welcome fruit. Staff were extremely friendly , professionally and helpful.

AccorHotels certified review
Anonymous Business - 29/05/2017
« Same as my expectation »

I like to stay in this hotel when I travel to Hangzhou. Free upgrade and good preparation for my early bkf at 6:30am. Very impressed!

AccorHotels certified review
Marc Business - 29/05/2017
« excellent »

I found your hotel a treasure at the Westlake. Service outstanding, very neath

AccorHotels certified review
R F. Solo - 29/05/2017
« Comfortable at a reasonable cost at a great location  »

Comfortable at a reasonable cost at a great location. Services were good. Enjoyed my stay.

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