Hotel - Sofitel Hangzhou Westlake
Sofitel Hotel Sofitel Hotel

Sofitel Hangzhou Westlake Hotel

4.0/5 671 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
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Hotel location

Our rooms

Many of the 233 guest rooms boast stunning views of the legendary West Lake Avenue through large bay windows, and are all equipped with MyBed beds, high-speed Internet access and a wide range of digital TV channels. Rain showerheads are also available.

  • 233 rooms
  • 34 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,944 reviews

Our guest reviews for Sofitel Hangzhou Westlake

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 671 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Maizhigang Business - 10/09/2018 AccorHotels certified review

very good

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的麦先生: 感谢您对此次住宿的的简洁有力的点评!我们十分高兴听到您在我们酒店过得愉快,并十分期待您的再次光临。 祝好, 胡茵茵 宾客体验经理 杭州索菲特西湖大酒店

BrenandJohn Couples - 09/09/2018 TripAdvisor review
« Below Sofitel Standard »

The hotel has a good location. The room was ok but we were not advised when booking the hotel was undergoing renovations. Some wait staff were lazy. A number of dinners had to ask for serviettes. A waitress noticed we had none but didn' t refill the container and was reluctant to remove plates which we had finished with. We felt uneasy when dealing with the concierge staff .

Our hotel has responded to the review
Our hotel has responded to the review

Dear BrenandJohn, Thank you for spending time and telling us about your staying experience. Overall was not up to your expectation, please accept our apologies, we hope to have another chance to invite you back and ensure your next stay will be a good memory one. We appreciate your concern again. Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Y. R. Families - 04/09/2018 AccorHotels certified review
« Fine »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

敬爱的杨先生, 感谢您对我们酒店问卷调查的及时回复!我们十分高兴听到您在我们酒店过得愉快,并十分期待您的再次光临。 祝好, 胡茵茵 宾客体验经理 杭州索菲特西湖大酒店

Adamand Families - 04/09/2018 AccorHotels certified review
« Great hotel »

Hotel's location is very nice, within 5 min walk to west lake. Also staff is helpful. They provide the professional service. Only one space can be improved, it is the facility is slight old...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Z., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team.Even the facilities a little bit old, i am so happy to hear that our team provide a high quality service during your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Ba Friends - 30/08/2018 AccorHotels certified review
« comfortable stay in the heart of Hangzhou »

The stay was wonderful! Great room, great food -- loved the fifth floor lounge and all the amenities it provided. The valets, Robin and Aaron, were both very sweet and extremely helpful in helping me manage my schedule/affairs.. check-in with smooth and easy as was check-out. Overall, very satisfied! Just wish the gym machines had been maintained better and the pool was accessible during the lunch hour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brandon Toa A., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback about staff service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

H. J. Business - 16/08/2018 AccorHotels certified review

close to Westlake. good welcome drink,the comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Sh… Business - 16/08/2018 AccorHotels certified review

Very good location and friendly staff, nice experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shan W., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Lee Y. F. Families - 13/08/2018 AccorHotels certified review
« Mrs and miss »

The room was great band the location was ok not far away from Xihu {west lake ) .. it was grateful that our room was up graded to be at the 5th floor and could access to the lounge located at that floor . We were also having our breakfast there . Nice food and pleasant view .. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee Yoong F., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. Besides,we will continue to pay more attention on guest service details, like efficiency of C/I & C/O. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Kornwalai Families - 05/08/2018 AccorHotels certified review
« Good location and very nice staff »

Good location and very nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear kornwalai P., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Jackie Couples - 28/07/2018 AccorHotels certified review
« Good »

Quite a nice hotel with reasonable price and good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Mereana H. Families - 20/07/2018 AccorHotels certified review
« Stunning Hotel, Outstanding Staff, so Friendly and Helpful. »

The staff were incredibly helpful, from the concierge, the wait staff, housekeeping and front desk. The Chinese food was outstanding. I wish we could've stayed longer but I would definitely come back this hotel. Thanks for making our stay so Memorable. The only feedback I would have is that the cocktails we ordered in the bar, took a long time and they were not the best quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mereana H., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Rawiri F. Families - 19/07/2018 AccorHotels certified review
« The service was excellent and the facilities were amazing »

The service from the staff was top notch. The staff were knowledgable and helpful. The location was amazing with easy access to the lake. The facilities were incredible with the roof top bar being an excellent place to relax and enjoy Westlake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rawiri F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

S. Friends - 17/07/2018 AccorHotels certified review
« Very welcoming, responsive, and comfortable »

Staff were very welcoming and responsive to our needs, and the stay was comfortable. Lovely location, and great feel to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marian S., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Rogelio O. Business - 05/07/2018 AccorHotels certified review
« Everything is OK »

Everything is fine, except your buffet breakfast should improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rogelio O., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Please share your suggestion details or your preference with me if it's convenient for you. My pleasure to listen and i will share it with my team, we promise that to make a progress on guest's service, and make sure your next stay be a pleasant one. Thank you again for sharing your experience. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Ada H. Families - 05/07/2018 AccorHotels certified review
« We have a comfortable new residence in Sofitel Hotel & Resorts Hangzhou Westlake. »

My family and I are came from H. Kong and stayed in Sofitel Hotle & Resorts Hangzhou Westlake from 27-6-2018 to 28-6-2018 in a connecting room 225 and 227 which is conveniences for my family to visit each other avoid via the corridor. The rooms are clean and tidy especially the rooms are elegance and the facilitates are exquisite that makes us like at home. We enjoyed the delicious foods in the hotels' restaurants and the hotel staffs are always with polite smiles. It is so delightful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.H., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake

Anonymous Business - 23/06/2018 AccorHotels certified review

the hotel is good. however the reservation process is troublesome - it doesn't accept my online booking. had to call front desk to reserve the rooom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hei Di O., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. Maybe there's something wrong with the system. You can make the reservation through HRS if you want to enjoy the Alibaba Corp. Rate. And if you needs any further help, please feel free to contact me anytime. Thank you again for sharing your experience, and we are looking forward to see you again. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Yudi Business - 22/06/2018 AccorHotels certified review
« Everything was good, but no halal food »

I was travelling in a group for business trip, so the important things are how fast check-in/out and how good is the room. Both are meet my expectation. You may find a simple but classic room interior which is characteristic of Sofitel Hotel. As a platinum member I got a room upgrade, it's quite a big room with bath tube and full amenities. Some part of the hotel looks old and need to maintain like the hallway and the stair to Sky Garden. The only bad part was it didn't serve the halal food even if requested before the arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yudi H., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, we will still focus on the maintenance of the details. Also, we have already recorded your preference in system. We will pay more attention on your service at your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Davidd Families - 21/06/2018 AccorHotels certified review
« Good location but some issue »

Hotel is good but not like a Sofitel. Check In took 1,5h to get the room key while i have answer that we will arrive a 14:00 on your welcome. bathroom is quite small and entering in shower is difficult if you are a bit fat . Swiming pool is very small Lounge is quite good and some staff nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David D., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Anonymous Business - 09/06/2018 AccorHotels certified review
« Just above normal, expected more from a Sofitel brand »

Breakfast could have better selection. Room could use some updating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramon T., Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to make a progress on guests' experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

Andreas K. Business - 08/06/2018 AccorHotels certified review
« Good »

It was satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas K., We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive guests' feedback.We always focus on guest's service. I will share your comments with our team and record your preference in our system, we will training more, learn more and do more to met guests' request. Thank you again for sharing your experience, and we are looking forward to see you again. Sincerely, Hedy Hu Assistant Guest Experience Manager Sofitel Hangzhou Westlake

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