Hotel - ibis São Paulo Morumbi
Ibis Hotel Hotel Ibis Hotel Hotel

ibis São Paulo Morumbi Hotel

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4.0/5 2,555 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check-in from 9AM (Paying)
    • Late check-out until 3PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Nearby)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Cash machine (Nearby)
    • Currency exchange (Nearby)

Leisure and activities

  • Babysitting on request  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Business centre
    • Business center with support staff (Nearby)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 375 rooms
  • 100% non-smoking hotel
  • 20 rooms for people with reduced mobility
  • 40 family rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Shower
    • Toilets
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 13,632 reviews

Our guest reviews for ibis São Paulo Morumbi

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,555 reviews
AccorHotels certified review
Rosany M. D. S. A. M. Couples - 13/06/2018
« Otima »

Experiencia otima

Our hotel has responded to the review
Our hotel has responded to the review

Senhora M., Agradecemos os seus comentários no seguimento da sua estada no Ibis São Paulo Morumbi. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Ueslei Andre Sub Gerente Hotel Ibis SP Morumbi

AccorHotels certified review
Katia Couples - 12/06/2018
« Good »

It was a nice stay. Good room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katia Regina Tavares S., We thank you for your comments following your stay at Ibis São Paulo Morumbi. It was with pleasure that we received your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the expectation of welcoming you again, please accept our compliments. Ueslei Andre Sub manager Hotel Ibis Sao Paulo Morumbi

TripAdvisor review
Family - 12/06/2018
« Room was not clean »

Excellent location, friendly staff. Breakfast is simple and does not match with cost. Unfortunately my room was not cleaned during the day. Same happened to other rooms in the same floor. Some queue during check-out in weekdays. Good to be prepared.

AccorHotels certified review
Juliane V. Couples - 09/06/2018
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Senhora V., Agradecemos os seus comentários no seguimento da sua estada no Ibis São Paulo Morumbi. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Ueslei Andre Sub Gerente Hotel Ibis SP Morumbi

AccorHotels certified review
Gu C. Families - 08/06/2018
« I was satisfied with my stay at the Ibis SaoPaulo Morumbi »

It was very good, but although we were told that the restaurant would be open 24h, it was open, but did not have much food items available at a late hour (like 11:30 pm).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gustavo Damasio M., We thank you for your comments following your stay at Ibis São Paulo Morumbi. It was with pleasure that we received your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. We are very sorry for the small inconvenience generated in your stay with us. Our bar is open 24pm, but some dishes are not made after 11pm, because our employees are no longer in service. In the expectation of welcoming you again, please accept our compliments. Ueslei Andre Sub manager Hotel Ibis SP Morumbi

AccorHotels certified review
Matheus Business - 04/06/2018

Hotel should have a room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thanks for telling us about your experience, Sorry for not meeting your expectations. At Ibis, we strive to provide a high level of service to each of our customers, so your feedback is very important to us. Please be assured that we will be taking appropriate action to address the problem and prevent future occurrences. The Ibis, for being an economic standard, will not offer room service. Thanks again for letting us know about your experience. Sincerely, Ueslei Andre Sub manager Hotel Ibis SP Morumbi

AccorHotels certified review
Ricardo S. D. M. Couples - 02/06/2018
« It was a good experience. »

It is good to know the rooms have the same quality around the world. In our opinion could have one lamp in the room's roof, because sometimes it is too dark.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo Strangetti de Mello, We thank you for your comments following your stay at Ibis São Paulo Morumbi. It was with pleasure that we received your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the expectation of welcoming you again, please accept our compliments. Ueslei Andre Sub manager Hotel Ibis SP Morumbi

AccorHotels certified review
Jl Business - 30/05/2018
« Great location and Food »

Ibis Sao Paulo Morumbi is in a great location if you are doing business in Sao Paulo. It is near important business centers and airport to quickly move in and out of the city. The quality of the food for both breakfast and dinner are excellent for a hotel. My only complaint is the room comfort. The beds are very hard, as they only have a few centimeters of padding. The water in the shower also has a strange smell, but overall, I would stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., We thank you for your comments following your stay at Ibis São Paulo Morumbi. It was with pleasure that we received your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the expectation of welcoming you again, please accept our compliments. Ueslei Andre Sub manager Hotel Ibis SP Morumbi

AccorHotels certified review
Really F. H. Solo - 29/05/2018
« Very nice h. with great services »

- good location - good room - good service - very good breakfast - value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear haleema S., We thank you for your comments following your stay at Ibis São Paulo Morumbi. It was with pleasure that we received your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the expectation of welcoming you again, please accept our compliments. Ueslei Andre Sub manager h. Ibis SP Morumbi

AccorHotels certified review
Anonymous Business - 28/05/2018
« Trabquilo »

Legal

Our hotel has responded to the review
Our hotel has responded to the review

Senhora G., Agradecemos os seus comentários no seguimento da sua estada no Ibis São Paulo Morumbi. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Ueslei Andre Sub Gerente Hotel Ibis SP Morumbi

AccorHotels certified review
S Business - 28/05/2018

THe room was dreadful and dirty. There was a ball of hair that remained there for my whole stay. Undusted. Terrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salvador Dominguez Medina, Thank you for taking the time to tell us about your experience at the ibis São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rossana Viegas General Manager

AccorHotels certified review
Christiane A. B. P. K. Solo - 24/05/2018
« Great hotel and staff! »

Great hotel and good price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., We thank you for your comments following your stay at Ibis São Paulo Morumbi. It was with pleasure that we received your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the expectation of welcoming you again, please accept our compliments. Ueslei Andre Sub manager IBIS SP MORUMBI

TripAdvisor review
Business - 22/05/2018
« Good »

The hotel is very good, just one really bad point is the personal treatment during check in and check out, I've got a price with the breakfast together but when I got there everyone doesn't have it on the system and wants to charge me again. And every time I had to prove that was payed already. That's really boring situation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards Ibis São Paulo Morumbi

AccorHotels certified review
Roberto Business - 18/05/2018
« Too basic »

It took too long for checking in (there was a big group and the 4 desk agents could not expedite the process); the breakfast could be a bit better and the rooms need some renovation - bathrooms at least.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto Spanholeto De M., Thank you for taking the time to tell us about your experience at the ibis São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rossana Viegas General Manager

AccorHotels certified review
Miguel R. Business - 05/05/2018
« extremadamente Satisfecho »

Tranquila, confortable, agradable.

Our hotel has responded to the review
Our hotel has responded to the review

Señor R., Agradecemos sus comentarios a raíz de su estancia en el Ibis São Paulo Morumbi. Con gusto recibimos su felicitación. No dejamos de compartir sus comentarios con todo el equipo. Su satisfacción es la mejor recompensa para nuestros colaboradores que trabajan diariamente para prestarle un servicio irreprochable. A la espera de acogerlo de nuevo, quiera aceptar nuestros mejores saludos. Ueslei Andre Sub Gerente Hotel Ibis SP Morumbi

AccorHotels certified review
Aaa Business - 04/05/2018
« 房间比较陈旧简陋 »

room is old and simple,no hot water,normal hotel,location is near by shoppingmall and office

AccorHotels certified review
Rafael Couples - 27/04/2018
« Bad experience »

People who attended us were very friendly and kind. However, the rooms were full of mold, which made my stay very unpleased. We tried to change rooms at least three times and we could not find a room without mold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nedenia Stafuzza, Thank you for taking the time to tell us about your experience at the ibis São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rossana Viegas General Manager

AccorHotels certified review
Carlo Business - 19/04/2018
« The Invoice never comes »

Always the same, Ibis do not send the invoice by mail as the receptionist says. I have to call and spend time on the phone all the time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., Thanks for telling us about your experience. Sorry for not meeting your expectations. In the year we worked with the Provisional Service Receipt (RPS), a system to which the city of São Paulo confers to establishments providing service issuing a large volume of electronic invoices. The RPS has validity to replace the Electronic Invoice until the tenth day subsequent to its issuance, from the day following the issuance of the RPS. For more information, please see the link below: http://www.prefeitura.sp.gov.br/portal/nfe/perificaciones_mais_frequentes/index.php?id=111#post10269 At Ibis, we strive to provide a high level of service to each of our customers, so your feedback is very important to us. Please be assured that we will be taking appropriate action to address the problem and prevent future occurrences. Thanks again for letting us know about your experience. Sincerely, Ueslei Andre Sub manager Hotel Ibis SP Morumbi

AccorHotels certified review
Alma Business - 17/04/2018
« Very basic hotel and food in restaurant. Not a good customer service after checkout. »

I stayed for 9 nights and the Breakfast was always the same (the main hot dish: eggs and sausages). You should change to different things at least every 3 days. The room is small but clear. Nice lobby. I'm having so hard time to get my invoice via email. When I checked out they didn't give me any invoice printed out they said they will send it via email (4 days ago). I called to Reservations and also Admin directly to the Ibis Sao Paulo hotel phone and requested for someone in Spanish or English and both times (2 calls) they didn't say a word just hanged up, so frustrated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., Thanks for telling us about your experience, Sorry for not meeting your expectations. At Ibis, we strive to provide a high level of service to each of our customers, so your feedback is very important to us. Please be assured that we will be taking appropriate action to address the problem and prevent future occurrences. For the lady to receive the invoice, you simply need to request by our e-mail address h5… Thanks again for letting us know about your experience. Sincerely, Ueslei Andre Sub manager Hotel Ibis SP Morumbi

AccorHotels certified review
Eduardo L. Business - 16/04/2018
« Good staying »

The hotel is comfortable, well located and safe. It would be nice that the blanket should be more clean. During my staying I saw many dust below the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo L. C., We thank you for your comments following your stay at Ibis São Paulo Morumbi. It was with pleasure that we received your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the expectation of welcoming you again, please accept our compliments. Ueslei Andre Sub manager Hotel Ibis SP Morumbi

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