Hotel - ibis Santos Gonzaga
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ibis Santos Gonzaga Hotel

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4.0/5 1,387 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Reduced mobility rooms
  • Dogs up to 15 kg may stay for a daily fee of 50 BRL.
  • 100% non-smoking hotel
  • Early check-in from 9AM

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
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Hotel location

Our rooms

  • 160 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
    • WiFi in your room
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 6,530 reviews

Our guest reviews for ibis Santos Gonzaga

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,387 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ke… Business - 31/01/2018
« There was no shampoo »

There was no shampoo

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Kenji, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Para sua proxima reserva na rede Accorhotels aproveite os beneficios do seu cartao fidelidade e as nossas tarifas promocionais Exclusivas no site ou no aplicativo; https://www.accorhotels.com/pt-br/hotel-5530-ibis-santos-gonzaga/index.shtml Atenciosamente, Arnaud Fau Gerente Geral ibis Santos

TripAdvisor review
Family - 16/01/2018
« The hotel offers what is promised. »

Breakfast is very good The room could be cleaner specially the bathroom door. Location is very good Check out took much time The parking offered by the hotel is expensive, even considering the bonus gave to the guest.

AccorHotels certified review
Maria Families - 15/01/2018
« Really good »

Everything was pretty much fine. It was not my first time and it will not be the last.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Maria, Obrigado pela avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-la novamente em breve. Aproveito para convidar-lo a deixar sua avaliaçao no Trip Advisor, https://www.tripadvisor.com.br/Hotel_Review-g303625-d23…-Reviews-Ibis_Santos-Santos_State_of_Sao_Paulo.html Feliz 2018 ! Atenciosamente, Arnaud Fau Gerente Geral ibis Santos

AccorHotels certified review
Ricardo V. Business - 20/12/2017

In general when I have been using IBIS, I need to ask my hosting receipt for you because hasn't been sent for my mail. That is an inconvenience once my trips are business and I need to present the receipt for the company. Note: all IBIS that I have used this year. Please, improve your service and solve the problem, because I spent time asking through mail, phone. Boring!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Ricardo, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Santos Gonzaga. Os hotéis Ibis desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Para sua proxima reserva na rede Accorhotels aproveite os beneficios do seu cartao fidelidade e as nossas tarifas promocionais Exclusivas no site ou no aplicativo; https://www.accorhotels.com/pt-br/hotel-5530-ibis-santos-gonzaga/index.shtml Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Arnaud Fau Gerente Geral ibis Santos

AccorHotels certified review
Silvio R. Couples - 11/12/2017
« Comfortable & convenient »

Well located hotel. Ease of checking in & out. Very good breakfast. Comfy room. But the premises are a bit ran down... a refurbishment would come handy.

TripAdvisor review
Family - 11/12/2017
« Maintenence »

For four times I needed to go to reception in order to reactive my key card. Only in the last time the man called a persone to understand what was happened. The problem was the bactery yha was discharged. Second point was tin the bathroom. During all time had a water loosing and nothing was done

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Joao, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis Santos Gonzaga. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Ibis desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos Arnaud Fau Gerente Geral ibis Santos

TripAdvisor review
Family - 29/11/2017
« Nothing to Complain »

It was exactly what we needed. Me, my husband and toddler daughter were very happy. The breakfast was a positive surprise. It is my favorite meal at all, and I was expecting for something more basic. And it was awesome!

AccorHotels certified review
Flávio P. Solo - 28/11/2017
« Sensacional! »

Precisava descansar e competir.

AccorHotels certified review
Anonymous Business - 27/11/2017

Normal, correcta.

AccorHotels certified review
Alex Couples - 31/10/2017
« Aniversario »

Comemorando aniversario.

AccorHotels certified review
Nelson R. B. Families - 27/10/2017
« Very pleasant stay. »

As always, we were very pleased to stay at this hotel again. The friendship is remarkable. The room was very clean. Price was right.

AccorHotels certified review
Anonymous Business - 09/10/2017
« Business trip »

Below average

AccorHotels certified review
Ricardo M. Families - 27/09/2017
« Good »

I think that is important include the coffee break and parking in the same package

AccorHotels certified review
G. J. I. Couples - 27/09/2017

Very convinient, si closer of the beach.

TripAdvisor review
Business - 18/09/2017
« NOT PLEASANT STAY »

I made check-in online and nothing appeared in the hotel system when I arrived. The parking service as defined by the hotel manager is terrible. I stood four days and had to pay the parking company daily, differently from Mercure Hotel placed beside using the same parking. The restaurant menu is very limited forcing you to have dinner outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, Thank you for taking the time to share your satisfaction when staying at Ibis Santos Gonzaga. We work within brand standards, where we always seek the satisfaction of our guests, but we do not always get it. Regarding the payment of parking, as the service is outsourced, the same must be done directly to the service provider, the Mercure Hotel works in a differentiated way, this involves contracts and regulations of each brand. In relation to our restaurant, we work within the menu established by our board, within the standard ibis brand. We apologize for any inconvenience caused, as our hotel did not live up to your needs. Regards, Ronaldo Duarte General manager

AccorHotels certified review
Paulo S. Families - 04/09/2017

I had a good time at this hotel. Everything was working well and everyone was nice and friendly. I'm probably coming back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo Roberto Da S., We very much appreciate your comments regarding your stay at the ibis Santos Gonzaga. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronaldo Duarte Gerente Geral ibis Santos

AccorHotels certified review
Anonymous Solo - 02/09/2017
« Conforto »

Tranquila e confortavel , localizacao otima do hotel.

AccorHotels certified review
Anonymous Couples - 30/08/2017
« I waited a lot during check in »

I felt that the employees need a better training

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jairton S., Thank you for taking the time to tell us about your experience at the ibis Santos Gonzaga. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronaldo Duarte Gerente Geral

AccorHotels certified review
Chris N. Couples - 15/08/2017
« Hotel in need of renovation »

I general, we were happy with our stay, although it wasn't as good as other Ibis hotels we've stayed in. The walls are very thin, so we could hear the neighbouring rooms. The bathroom wasn't up to the usual standard - poor shower and it was impossible to sit straight on the toilet because of the poor positioning of the toilet roll holder.

Our hotel has responded to the review
Our hotel has responded to the review

Dear christopher n., Thank you for taking the time to tell us about your experience at the ibis Santos Gonzaga. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ronaldo Duarte Gerente Geral ibis Santos

AccorHotels certified review
Valdir S. Solo - 14/08/2017
« Always great to be at Ibis. »

Nice and comfortable.

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