Ibis Santos Gonzaga Praia Hotel 3 stars

TripAdvisor rating 4.0/5 1,466 reviews
Ibis Santos Gonzaga Praia
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+ 12 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Free WIFI throughout the hotel

  • Easy access to the shopping center in the desirable district of Gonzaga

  • Covered car park

  • Easy access to the beach

  • 24-hour bar

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Dogs up to 15 kg may stay for a daily fee of 50 BRL.Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)

Hotel location

Ibis Santos Gonzaga Praia

Av. Vicente de Carvalho, 50
Boqueirao
11045-500
santos
brazil

Tel: +551321271660

Fax: (+55)13/21271661

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    CONGONHAS AIRPORT At 71.1km / 44.18 miles

  • By plane

    GUARULHOS AIRPORT At 106km / 65.87 miles

GPS :-23.97024, -46.329101

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room

Room with a double bed + an extra bed for children

  • Max. number of persons: 3
  • Wireless internet in your room

Sea view apartment with 1 double bed

  • Max. number of persons: 2
  • Area: A partir de 16

Sea view apartment with 1 double bed + sofa

  • Max. number of persons: 2
  • Area: A partir de 16

Apartment sea view with 2 single beds.

  • Max. number of persons: 2
  • Area: A partir de 16

STANDARD APARTMENT WITH 1 DOUBLE BED ADAPTED FOR PEOPLE WITH REDUCED MOBILITY

  • Max. number of persons: 2
  • Wireless internet in your room

Our restaurants and bars

BAR COME E BEBES

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Ibis Santos Gonzaga Praia

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

9,185 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,466 reviews

Comfort and good location

TripAdvisor rating 4.0/5

Stay618296 Family - 02/09/2019 TripAdvisor review

Hotel located near the beach, restaurants and shopping mall with comfortable accommodation. Nice and polite staff. Breakfast with various options. I intend to return as soon as possible. Stay with my son.

BEST HOTEL TO STAY

TripAdvisor rating 4.0/5

Luiz Augusto V Family - 28/08/2019 TripAdvisor review

Great Hotel, very clean, near to the beach and downtown, easy access, beach service included, easy reservation, room with good size, breakfast very good with just price, small lunch very good, i'll back soon

Fun

Customer review rating 4.2/5

Adriana F. Families - 22/07/2019 AccorHotels review

Practical and fun

Ibis Gonzaga My review

TripAdvisor rating 4.0/5

Wladislan B Family - 15/07/2019 TripAdvisor review

Ibis Gonzaga My Review The Hotel has good staff who helped on what was need. The environment was clean and organized. Good breakfast. The bed could be much better. For the low cost accomodation it was satisfactory

Reasonable

Customer review rating 4.2/5

Maria. E. Couples - 24/06/2019 AccorHotels review

Reasonable as the room could be cleaner and smelly of dog!

Missing the gym

Customer review rating 4.2/5

Karina A. Business - 24/06/2019 AccorHotels review

In order to have a perfect stay, I would suggest you to invest on a fitness facility/space. Thanks! Karina

All in one

Customer review rating 4.2/5

Teresa S. Couples - 22/06/2019 AccorHotels review

All I needed: shower, clean bed and sheets fir a one night stay.

Quality of my stay

TripAdvisor rating 4.0/5

Road66161731227 Business - 17/06/2019 TripAdvisor review

Good attendance at the reception at the time of check-in, check-out. Breakfast was good meal. Wi-Fi connection was excelente. Room was very clean. Location of the hotel is excellent, very near to the beach.

Good

Customer review rating 4.2/5

Alex Business - 09/06/2019 AccorHotels review

Good. The room was pretty good. But for some reason, on the second day the bathroom was smelling funny, I think was product used to clean the bathroom. The breakfast is good, but could have an expresso machine, with expresso coffe.

Breakfast and Reception working well, Room is disappointing.

Customer review rating 4.2/5

Frederick W. Business - 03/06/2019 AccorHotels review

The rooms need a renovation.

Dear Frederick Geoges W., Thank you for taking the time to tell us about your experience at the ibis Santos Gonzaga. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

Atendeu as expectativas

Customer review rating 4.2/5

Cintia Friends - 21/05/2019 AccorHotels review

Excelente

Prezada Sra S. Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Amarildo Burian Gerente Geral Ibis Santos Gonzaga
Customer review rating 4.2/5

Anonymous Couples - 29/04/2019 AccorHotels review

Faltou resposta positiva sobre canal de tv fora do ar.

Prezada F.. Agradecemos por nos contar sobre sua experiência . Sentimos muito não ter correspondido às suas expectativas. Esteja certo de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos novamente por nos informar sobre sua experiência. Sinceramente, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

Good place to take a rest and or work.

Customer review rating 4.2/5

Wilson S. Solo - 23/04/2019 AccorHotels review

Good place to take a rest. The view to the beach of the room it´s gorgeous!! Maybe in the room will can has more one chair. Just it!!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

The worst place I've stayed

TripAdvisor rating 4.0/5

Trail32062158081 Business - 22/04/2019 TripAdvisor review

No one tips nor guidelines A terrible experience. Education and courtesy are not part of the attendance. I do not intend to stay in Ibis Hotel. I do not deserve this experience again. Unfortunate experience.

Excellent

Customer review rating 4.2/5

Flavia R. Business - 18/04/2019 AccorHotels review

Nice, quiet and comfortable room. Amazing shower! Breakfast has improved a lot!

Dear Flavia r., We very much appreciate your comments regarding your stay at the ibis Santos Gonzaga. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amarildo Burian Gerente Geral Ibis Santos Gonzaga
Customer review rating 4.2/5

Cris Families - 11/04/2019 AccorHotels review

Ok, dentro do esperado

Prezado(a) Sr.(a) P., Agradecemos por nos contar sobre sua experiência . Sentimos muito não ter correspondido às suas expectativas. Esteja certo(a) de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos novamente por nos informar sobre sua experiência. Atenciosamente, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

resolutivo

Customer review rating 4.2/5

Angelica Business - 08/04/2019 AccorHotels review

adequado gentileza

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente em nosso hotel! Atenciosamente, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

too hot at night

Customer review rating 4.2/5

Adriana B. Couples - 12/03/2019 AccorHotels review

the air conditioning system didn't work well during the night

Dear Robinson, How are you? Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

My room was not so fresh and clean.

Customer review rating 4.2/5

Jayme F. N. Business - 08/03/2019 AccorHotels review

The sentence above is self-explanatory.

Hi Jayme, How Are you? Thank you for taking the time to tell us about your experience at the ibis Santos Gonzaga. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amarildo Burian Gerente Geral Ibis Santos Gonzaga

The room was smelly and the bathroom dirty.

Customer review rating 4.2/5

Francine S. S. F. Couples - 06/03/2019 AccorHotels review

I have stayed at Ibis Gonzaga a few times and I have never had something to complain but this last time was such a bad experience. The bedroom was smelly and the bathroom was dirty. I didn’t enjoy at all.

Hi Francine and Jaime, How you doing? Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Amarildo Burian Gerente Geral Ibis Santos Gonzaga
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