Hotel - Mercure Canberra
Mercure Hotel Mercure Hotel

Mercure Canberra

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4.0/5 1,862 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi access (Paying)
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 22:30
    • Opening hours : Week-end 06:00 - 22:30

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accommodation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

  • 129 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 33 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Printer
    • Computer
    • Fax machine
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 5,215 reviews

Our guest reviews for Mercure Canberra

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,862 reviews
AccorHotels certified review
Cameron H. Solo - 19/04/2018
« good stay »

easy check in, easy parking, nice room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cameron, Thank you, Cameron, for your kind words and for answering our survey. I am glad that everything was easy and went well during your stay. It is a lovely heritage hotel and I am pleased that the style has satisfied your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Alison L. Friends - 19/04/2018
« Satisfactory, good location, helpful, however booking didn't match expectation. »

Service was great however I had booked for 3 adults and was disappointed to have one double bed and a fold out. It was very expensive for an ordinary fold out with one bathroom. The staff were very helpful, the location was great and it was very quiet. It was just disappointing to book for 3 adults and have that sleeping arrangement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison, Thank you, Alison, for taking the time to write us a detailed review. Please, allow me to apologised for the situation regarding your bedding arrangement. It seems that you have stayed in one of our loft room. While they are quite spacious room offering tow separate level and some privacy we have other room types with 2 or 3 bed that would have been, maybe, more appropriate. I would be happy to give you a complimentary upgrade next time you stay with us (upon availability), so I could show you our 2 bedrooms and 3 bedrooms apartment. On a plus side, I am delighted to see that the staff has been excellent and the location was convenient. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Lee O. Families - 19/04/2018
« A comfortable stay »

Overall very good, bed was comfortable, updated bathroom good, breakfast as good as any 5 star hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you for your great comments. We have indeed change the bed recently and we have planned to refurbish the room and corridors of the hotel very soon. The whole hotel will be updated. I will pass on your comments to my morning chefs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Colin Couples - 18/04/2018
« great place to stay »

wonderful , close to the things we wanted to see , staff were excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, We very much appreciate your comments regarding your stay at the Mercure Canberra. Colin, It is a real pleasure to receive such great comments. I will communicate your great feedback to my Team. They will love it. I am pleased to hear that you have enjoy the location of the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Sandra H. Couples - 18/04/2018
« Very comfortable »

We enjoyed our stay and were pleasantly surprised to be upgraded to a loft room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Canberra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Complimentary upgrade to our Loft room, what a treat. I am pleased that you have enjoyed this very spacious and old fashion room. Thank you for your kind feedback, and we hope to see you again soon for another Magnifique journey with us. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Ian M. Couples - 18/04/2018
« Always happy staying here »

Great service from check in until check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, Thank you Ian for staying with us again and thank you for answering our guest survey. It is always a pleasure to welcome our regular guest and thank you for being an Accor member with us. I am glad that the service provided during you stay as been excellent from check-in to check-out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Veronica Families - 18/04/2018
« Everything was great »

We loved everything the girl on the front desk was very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veronica, Thank you Veronica for you great feedback. I will definitely pass on your kind word to my Front desk team, especially to Tayla and Phoebe. I am delighted to see that you have enjoyed the old atmosphere of the famous Ainslie Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Anonymous Couples - 16/04/2018
« Nice hotel with fabulous views. »

This was our second visit and this time we stayed on the second floor, this meant that the train noise was louder but didn’t worry us too much. We had a meal in the restaurant and for the price I would say is was average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geraldine, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you for taking the time to fill in our survey we appreciate you providing us with your feedback. Please accept our sincerest apologies for the noise issue that you experienced with your stay. Thank you for letting us know of your satisfaction with your meal in the restaurant, We apologise that this was average in relation to the cost. Thank you for sharing we do appreciate your feedback and do hope that you will return again. Sincerely, Callista Notridge Assistant Manager

AccorHotels certified review
Ashleigh S. Couples - 16/04/2018
« Mr Ashleigh S. »

Excellent thanks Have already recommended your hotel to a friend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashleigh, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you for taking the time to fill in our survey and to provide us with your feedback. It is wonderful to hear that you had an excellent stay and have recommended us to a friend. We look forward to welcoming you back again soon. Sincerely, Callista Notridge Assistant Manager

AccorHotels certified review
Peter A. Couples - 16/04/2018
« very nice old hotel »

loved it

AccorHotels certified review
F. Couples - 15/04/2018

not too bad, had a few hickups with our parking ticket, the balcony was in need of repair room 208.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robyn, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you for the information provided in your review. I will pass on your comment to my housekeeping and maintenance team regarding the balcony. The full buffet breakfast is a standard by Accor hotel, it is supposed to be the same everywhere and therefore I am pleased that you have enjoyed it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Romain Business - 14/04/2018
« A nice gift »

at checking, I was the guest of the day and then had a bigger bedroom. It was a very nice surprise and the staff at the reception was really friendly!

Our hotel has responded to the review
Our hotel has responded to the review

Chere Romain, Merci Beaucoup pour avoir choisie de rester a L'Hotel Mercure Canberra et pour prendre le temps de repondre a notre questionnaire. Our "Guest Of The Day" is an initiative by Accor Hotel and I am pleased that you have enjoyed our complimentary upgrade to a Courtyard Loft room. I will mention your great feedback to my staff, that will make their week end. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merci Romain, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Anonymous Couples - 14/04/2018
« we always find this hotel very relaxing and comfortable »

we feel welcomed back from the time we arrive until when we leave. Everyone is very friendly and helpful. We have been staying at this hotel for years as a break away from our normal life.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nola, Thank you Mrs Nola for you kind work and thank you for taking the time to answer our guest survey. As a regular guest I have to inform you that we have planned some refurbishment of the room and corridors of the building. Also some new TV are coming. Very exiting time for the hotel. Thank you for being an Accor member with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

TripAdvisor review
Business - 14/04/2018
« Short stay »

Hotel is in need of refurbishment, while I understand this has commenced I was allocated one of their older rooms. The rooms are very big and clean and the bed provided a good sleep. It has both a restaurant and pub on site. The pub meals were large and good quality. I paid $25 for a main course, well worth it. Staff were engaging and helpful when required. My tv won't work and they attended and fixed immediately

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernie_Doyle, thanks for your feedback. We agree which is why we are commencing our little face lift from the 14th May. The hotel will be getting all new carpets, curtains, TV's and a repaint in all guest rooms. I am pleased to hear that you enjoyed your meals, and that the team were accommodating to your needs. We look forward to welcoming you back again soon to allow you to see the changes we have made. Sincerely, Patina Farnham General Manager Mercure Canberra

AccorHotels certified review
Inge R. Business - 13/04/2018
« Excellent staff »

All staff - at desk, room service and restaurant were efficient friendly and willing to go the extra mile to meet client need. Management must be good to maintain this attitude in staff. Congratulations! Room was very nice. Only the qualities of pillows could be better - more varied filling for those allergic or uncomfortable with some.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Inge, Thank you very much Inge for you kind word and for taking some time to write a review. Please assure that the staff will be delighted to know that their hard work is rewarded. Indeed the management team is doing some great effort to keep the famous Ainslie hotel up and running in the best possible way. Thank you for being an Accor member and we hope that your next satay with us will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Sharon Families - 13/04/2018
« Comfortable »

Very accommodations and welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Canberra. We are pleased to see that we have made your stay a welcoming as possible and comfortable. The old fashion style of the hotel does help to create a homely atmosphere. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Paul Couples - 13/04/2018
« Older Hotel with charm and character »

Lovely older style hotel in an excellent position close to the war memorial and still within walking distance of town center. Rooms are spacious with comfy mattress and clean new style bathrooms. Front counter staff are excellent and the breakfast was great with plenty of options and lovely food. The bistro is a bit hit and miss with our first meal served warm to cold while another night the food was hot. The disappointment of the stay was the restaurant evening meal with a fixed menu. The pork belly was nice but the skin had not been crackled as we would expect and the entree dish of beef tortellini was forgettable. Thankfully town is close by with many quality eating options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you Paul for you detail review and thank you for taking the time to write it. I am pleased to see that the service provided by the front desk staff was excellent. That will make their week end. I will pass on your feedback to my Executive chef, I am sure she will take them on on board and improve the current menu to an unforgettable one. On the other side, I am delighted to see that you have enjoyed the proximity of the Hotel from the city center and War memorial. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Anonymous Couples - 12/04/2018
« Average »

Average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dawn, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am truly sorry that you have not enjoyed your stray at the hotel. As a platinum member we have always upgraded you to our best available room, in this context a nice courtyard loft room. Also, I have the pleasure to let you know that we have schedule refurbishment of the rooms and corridor of the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Colin G. Solo - 12/04/2018
« Rev Colin G. »

Excellant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you Colin for you kind word, always a pleasure to know that our guest spent an excellent time at Mercure Canberra Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Trina Families - 12/04/2018
« FAMILY FRIENDLY!! »

On our arrival, the staff were welcoming and assisted us with our luggage. Upon entering the room, it was clean and ready for our family of 5. The fully cooked breakfast was a great way to start the day. It had a tranquil feel about the hotel. The overall experience was very pleasing. Thank you Mecure!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trina, Thank you Trina for you kind feedback and your great review. We are delighted to see that the whole family has enjoyed their stay at Mercure Canberra. I hope the little one had time to look at the big fish tank. I am glad you have enjoyed our loft room, indeed very convenient for big families. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

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