Hotel - Mercure Canberra
Mercure Hotel Mercure Hotel

Mercure Canberra

4.0/5 1,963 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 22:30
    • Opening hours : Week-end 06:00 - 22:30

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accommodation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

  • 129 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 33 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Printer
    • Computer
    • Fax machine
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 6,185 reviews

Our guest reviews for Mercure Canberra

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,963 reviews
Geir Business - 06/12/2018 AccorHotels certified review
« Average hotel »

My stay was good. No complaints, except difficulties and long waiting time for taxi sevices. Breakfast was ok, room ok and environment ok. Not bad - not something extraordinary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geir, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that you had to wait for a taxi, despite the fact that this is out of our control we thank you for mentioning it. Again, we are sorry that you did not connect with the old fashion charm of teh Mercure hotel. It seems that the heritage style did not suit your expectation. Thank you for taking the time to tell us your observation and we wish you a wonderful weekend. Kind regards, Raphael Bagnaud Assistant Manager

Erik S. Families - 05/12/2018 AccorHotels certified review
« was very tiring looking »

was very tiring looking I think is not 4star hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erik, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am deeply sorry that you didn't connect with the old fashion style of the hotel and his character from the 20s. Canberra is offering a few different types of accommodation and we tend to be on the heritage style side of it. Once again, we are sorry that your stay with us was not what you expected if there is anything I could help you with, do not hesitate to contact us directly. Kind regards, Raphael Bagnaud Assisatnt manager

Anonymous Couples - 05/12/2018 AccorHotels certified review
« Very pleasant stay »

Front desk staff for check in and check out extremely friendly and helpful. Staff member even came out from behnd the desk to show us which dor to exit through the courtyard to the rear carpark.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yervant, Thank you for taking the time to answer our guest survey, it is great to hear that the staff has delivered an excellent service throughout your stay. Thank you for choosing Mercure Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Justin R. Families - 04/12/2018 AccorHotels certified review
« Excellent loyalty recognition »

Always good friendly service. Excellent accor platinum recognition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justin, Thank you for taking a few minutes to respond to our guest survey. Thank you for being part of the Accor family and it is such an honour to see that we have succeeded in your Accor status recognition. Thank you for highlighting the great service provided by the staff. Thank you for choosing the Mercure hotel and we look forward to having you back. Kind regards, Raphael Bagnaud Assistant Manager

Cheryl Business - 04/12/2018 AccorHotels certified review

Stayed here previously. Always friendly staff and nice rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl, Thank you for your kind word and for leaving a review regarding your stay at the thole. Always a pleasure to read a positive review. Please be ensure that I will pass on your great review to my team. Thank you for choosing the Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Anonymous Families - 04/12/2018 AccorHotels certified review
« great stay, no dramas and staff very obliging to accommodate »

staff were very accommodating for getting rooms closeby for us. very friendly and courteous overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mara, Thank you for taking the time to answer our guest survey. We are pleased that the service was excellent throughout your stay and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Paul F. Business - 03/12/2018 AccorHotels certified review
« A good work trip. »

Fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for taking a few minutes of your time to answer our guest survey. We are pleased that you have appreciated the old fashion style of the hotel and the other side, I am sorry to hear that your Food & Beverage was not as great as you expected. Thank you for writing a comment and we hope that it will not stop you from coming back to the Mercure hotel. Thank you for being part of the Accor plus family. On a side note, we are currently looking at improvement for the gym. Thank you again and we look forward to having you back. Kind regards, Raphael Bagnaud Assistant Manager

Peter C. Families - 03/12/2018 AccorHotels certified review
« Weekend of good food and warm beds »

Rooms were clean warm and comfortable Restaurant was excellent and particularly enjoyed Saturday night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to write a comment regarding your stay at the Mercure hotel. What a delight to see that you have enjoyed the food & beverage outlets especially from our Courtyard restaurant on Saturday night. It is great to see that the bed were comfortable for the whole family and we hope that you have enjoyed the spaciousness of our Loft room. Thank you again for choosing Mercure hotel and we hope to see you again soon. Kind regards, Rapjhael Bagnaud Assistamnt Managaer

Damon M Business - 03/12/2018 TripAdvisor review
« Excellent value, very comfortable rooms, great service from the happy team »

Recently upgraded excellent quality TV's make this extremely clean & comfortable hotel even better. Staff are always extremely helpful.Rooms are spotlessly clean, and have very comfortable beds, Food in the bistro was delicious (I had seafood linguini & salad). An old-world charm exists in the lounge area between reception/lobby & the bar/bistro - worth a visit to look at the memorabilia from "Olim's" times. Though this was a business trip, I've stayed before with family (loft rooms are great!). Kids loved it, and really enjoyed knocking the hotel's profit about at the delicious breakfast buffet!

Anonymous Families - 02/12/2018 AccorHotels certified review
« Mr »

Great hotel with old charm. Friendly staff particular in Olm's Bistro

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan, Thank you very much for taking the time to answer our guest survey. We are pleased that you have enjoyed your stay with us and thank you for highlighting the great service provided by the staff, especially from the Olims Bistro restaurant. Thank you again for choosing Mercure Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Brian H. Business - 01/12/2018 AccorHotels certified review
« Service good as always but room not suitable for my age and Bistro lacks light meals. »

I found the two level room unsuitable for someone my age (80). It was cold despite the heaters and the stairs were a nuisance., In future I will seek a single level room or I will be forced to stay elsewhere. I thought that the Bistro lacked light meals and the food was average at best. But I have stayed with you for many years and will persevere.

Peter F. Families - 29/11/2018 AccorHotels certified review
« The hotel experience was very good but spoiled by meal served at F. Family dinner. »

I have mentioned the poor standard of the meal provided at our function again later. The meal was not of the standard of a cheap counter lunch. We know that most attendees were also extremely disappointed. Most wished that they had arrived late when the function food had run out. Many elected to eat out the next evening. We were too tired and ate at the bistro, which was very good. Another minor issue was that the top sheet on our bed wasn't long enough to tuck in at the bottom. It really didn't worry us unduly as we tucked it in at the sides.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you very much for taking the time to give us your observation regarding your stay at the hotel. We are sincerely sorry for teh issues you had regarding your conference. I believe you have been in contact my colleague already to develop further on that matter. Thank you for highlighting the great service provided by the staff as well as the excellent meal from the Olims bistro Bar. Thank you again for raising all these details to my attention and while we look forward to having you back we wish you a wonderful weekend. Kind regards, Raphael Bagnaud Assistant Manager

Nobin S. Couples - 28/11/2018 AccorHotels certified review
« Acceptable Stay »

Good and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nobin, Thank you for taking a few minutes to respond to our guest survey. We are pleased to hear that your stay was acceptable and we hope that you will come back so we can make it amazing. Thank you again for staying at Mercure hotel and we wish you a wonderful end of the week. Kind regards, Raphael Bagnaud Assistant Manager

Jade Friends - 27/11/2018 AccorHotels certified review
« Great and convenient »

Great location. Big comfy bed. The shower glass is too short however, the water spits out too far that it soaks the floor mat. Would have been nice to have a microwave. Service and staff were great overall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jade, Thank you for taking the time to answer our guest survey. Thank you for bringing this information to my attention. We are pleased that the service was great and that you have enjoyed the overall facility. Thank you again for choosing Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Aswsistant Manager

Maria Couples - 27/11/2018 AccorHotels certified review
« Wonderful »

We had a fantastic time The staff were amazing and went above and beyond to make sure our stay was special We were celebrating an anniversary and the reception staff were so friendly and welcoming from the minute we arrived a welcome note and bottle of champagne. The food in the restaurant was so delicious and the staff were amazing. The room was beautiful and very clean. Breakfast was also very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, Thank you so much, Maria, for writing a very kind review of your stay with us. We are pleased that you have decided to celebrate your anniversary with us and thank you for highlighting the amazing work delivered by the staff throughout the hotel. Thank you again for staying with us and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Barbara B. Couples - 27/11/2018 AccorHotels certified review
« our stay »

it was lovely the bottle of wine and chocolate coated strawberry was so beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara, Thank you for staying at the Mercure hotel and thank you for choosing our hotel for the celebration of your anniversary. We are pleased that you have taken advantage of the wonderful sunrise promotion going on and we hope you have spent some good time here in Canberra, visiting the room exhibition at the national museum and everything the capital has to offer. Thank you again for staying at the Mercure hotel and we look forward to having you back. Kind regards, Raphael Bagnaud Assistant Manager

Joan R. Couples - 27/11/2018 AccorHotels certified review

The room was comfortable and the staff as always were helpful, friendly and considerate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joan, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you for mentioning the helpfulness and the friendliness of the staff here at Mercure hotel. Thank you again for choosing Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Couples - 27/11/2018 TripAdvisor review
« Great Hotel »

As a Platinum member we were offered upgrade, we stayed in the loft apartments with views over the courtyard. We were welcomed at reception and our membership status acknowledged. We had dinner at the hotel and food and menu great, accor dining benefits apply. Breakfast had a good range. Being a Platinum member we were advised also that the mini bar in the room was complementary.Coming back in August to Canberra for 3 nights, will definitely stay again.

Louana B. Couples - 26/11/2018 AccorHotels certified review
« Pleasent stay,hotel a little tired,dinner menu simple,but enjoyable. »

Hotel could do with some soft de orating touches. Lounge are and foyer very tired. Maybe some plants and cushions to add colour and ambience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor, Thank you, Trevor, for taking the time to write a comment regarding your stay at the Mercure hotel. I understand your observation and I thank you for bringing some ideas of improvement to my attention. We are slowly making some refurbishment of the common area around the hotel. Thank you again, Mr Trevor, for your great review of the hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assiatnt Manager

Gail G. Friends - 26/11/2018 AccorHotels certified review
« Close to everything »

Very quiet amenities good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gail, Thank you for taking a few minutes of your time to respond to our survey. It is a pleasure to see that you have enjoyed your stay with us and we look forward to having you back soon. Kind regards, Raphael Bagnaud Assistant Manager

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