Hotel - Mercure Canberra
Mercure Hotel Mercure Hotel

Mercure Canberra

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4.0/5 1,838 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi access (Paying)
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 22:30
    • Opening hours : Week-end 06:00 - 22:30

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accommodation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

  • 129 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 33 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Printer
    • Computer
    • Fax machine
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 5,021 reviews

Our guest reviews for Mercure Canberra

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,838 reviews
AccorHotels certified review
Stephen I. Couples - 17/02/2018
« Very satisfied with room (upgraded to a loft room) and the food and service was excellent. »

Felt very welcome from the moment I checked in. Room was very comfortable, restaurant service and food was excellent. Not impressed with having to pay $10 per night for onsite parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen , Thank you for taking the time to give us your feedback. I am pleased to see that you received a complimentary upgrade to our Loft room due to you silver membership with Accor Hotels. It is one of many benefits of being a loyal customer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Donald N. Business - 16/02/2018
« Good Hotel »

Room was comfortable, quiet & had all amenities required. The bathroom was a good size with a larger shower than normally found. Plenty of space with good sized work desk and a small balcony. Bed was extremely comfortable & provided a great night's sleep. Secure parking at rear of building, nice courtyard with benches to sit under tress/near the water feature; on-site restaurant & adjoining bar/bistro. Location is excellent, being walking distance from the War Museum & only a short drive to city centre. Staff at reception were excellent - friendly, social & very professional. The only issue would be during inclement weather & having to walk from the car park to the rooms, which is in the open. You could however, access the building & walk through the internal corridors if this was the case

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donald , We very much appreciate that you took the time to respond our survey regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. We have indeed installed new mattresses for your best comfort. Make sure I will pass on your great feedback to our team. We do take pride in accommodating to our guest needs. I hope that next time you stay with us you will enjoy one of our Loft Room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Patricia C. Couples - 15/02/2018
« Our room selected was spacious and all amenities provided catered to our needs. »

Enjoyable stay with close proximity to the City Centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia C., We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. The hotel is indeed well located 10-15 min away from city centre of from the War Memorial. Once again Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Warren A. K. Couples - 14/02/2018
« Fabulous room, staff and atmosphere »

Arrived to find we had been upgraded-great start Dawson was fabulous and explained everything. Room was lovely with a garden outlook. So lovely. Its a beautiful old building with lots of character. Meals were good. Breakfast was fabulous and part of the accor deal which was a bonus. Other Mercures have a lot to live up to. Would highly recommend

AccorHotels certified review
John Families - 13/02/2018
« john »

we have stayed many times in the past and always enjoy our stay

AccorHotels certified review
Andrew Couples - 13/02/2018
« Very impressed »

Impressed especially by the value for money

AccorHotels certified review
Lochie B. Friends - 13/02/2018
« Comfortable and coveniently located for veterans attending war memorial functions. »

Comfortable and quiet, nice to know it is dog friendly will be bringing ours next time. Close to everything even with bung legs and back it is not to far to walk to town or the War memorial. Great place to stay if you are flying, no need to hire a car.

AccorHotels certified review
Vanessa W. Couples - 13/02/2018
« Very happy with everything & would return again. »

Lovely old place & very comfortable. The hotel is well positioned to everything. The gardens were lovely to look out onto from our balcony & breakfast was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa Worthington, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you for taking the time to fill out our survey and provide us with your lovely feedback. It is always lovely to hear from our loyal guests. It is wonderful to see that you will return again after your most recent stay. It is so lovely to see that everything was what you were after. We look forward to welcoming you back again. Sincerely, Callista Notridge Assistant Manager

AccorHotels certified review
Anonymous Couples - 12/02/2018
« Old charm stay »

We love staying at your hotel and have stayed many times. Unfortunately our experience at breakfast wasn’t good. The buffet closed at 11 and we arrived at 10. From the time we arrived we felt rushed. The waiter kept hovering cleaning away our things and at 10 45 we were asked if we had finished with the buffet and they started packing up things. We felt awkward and rushed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you for taking the time to fill in our survey we appreciate hearing from our Loyal Accor members. It is nice to see that you love staying with us, It is disappointing to hear that you had such a terrible experience at breakfast, this is definitely concerning to us. Please accept our sincerest apologies for the trouble you experienced. We appreciate your feedback and I will be sure to pass on your feedback to our food and beverage manager. Thank you for your feedback, we do hope to welcome you back again. Sincerely, Callista Notridge Assistant Manager

AccorHotels certified review
Murray R. Couples - 12/02/2018
« Great place to stay »

Very warm and friendly atmosphere that continued from reception to the dining room and bars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Murray Rodgers, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you for taking the time to fill in our survey, we appreciate hearing from Loyal Accor Members. It is nice to see that you found the atmosphere friendly and warm and that this continued from reception throughout the hotel. Please accept our sincerest apologies that you found that the professionalism and helpfulness of our staff on departure could be improved. We appreciate your feedback and we do hope to welcome you back. Thank you for being a Loyal Accor member. Sincerely, Callista Notridge Assistant Manager

AccorHotels certified review
Carol Families - 11/02/2018
« Excellant »

Great service, friendly helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you for taking the time to fill in our survey and providing us with your feedback. It is wonderful to hear that you found the staff friendly and helpful. It is lovely to see that the service was great. It is always nice to hear from our loyal Accor members, We look forward to welcoming you back again soon. Sincerely, Callista Notridge Assistant Manager

AccorHotels certified review
Joyce F. Couples - 11/02/2018

facilities were clean and well kept,staff friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joyce, We very much appreciate you taking the time to complete our survey regarding your stay at the Mercure Canberra. Customer feedback, lets us know if we are on the right track Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Gibson Front Office Manager Mercure Canberra

AccorHotels certified review
Anonymous Friends - 11/02/2018

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brendon, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you for taking the time to fill in our survey and provide us with your feedback. It is wonderful to hear that you had a pleasant stay. We hope to welcome you back again soon. Sincerely, Callista Notridge Assistant Manager

AccorHotels certified review
Peter B. Business - 10/02/2018
« Charm, service, quality »

Great service, clean and quiet room and great restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for your comments regarding your stay at Mercure Canberra. These surveys help us ensure that we are on the right track giving the guests what they want from their stays with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Gibson Front Office Manager Mercure Canberra

AccorHotels certified review
Ariana Business - 10/02/2018
« Exceptional »

Great stay with all the mod cons in an period piece of architecture rich Smith atmosphere. Everything I needed on site, friendly staff, easy check in and express check out. I will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ariana We very much appreciate taking your time to complete our survey regarding your stay at the Mercure Canberra. I'm pleased that you found everything you needed her at the hotel, we like to think that it is a great home away from home for our guests Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Gibson Front Office Manager Mercure Canberra

AccorHotels certified review
Kevin Couples - 09/02/2018
« Great Staff »

It is a great reflection on management that all staff appeared to be happy in their jobs and felt empowered to chat with guests. Staff were unfailingly helpful. The buffet breakfast was excellent. While the Mercure is a hotel it has a welcome home atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marlene & Kevin, We very much appreciate you taking your time to complet our survey in regards to your stay here at Mercure Canberra. We are very fortunate to have a great leader in Patina, who is passionate about hospitality and in particular our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Gibson Front Office Manager Mercure Canberra

AccorHotels certified review
Chris C. Solo - 09/02/2018
« All motel facilities including guaranteed onsite parking and restaurants, walking distance to the CBD. »

Excellent. I have stayed here previously and continue to return because of the spacious rooms, onsite parking and proximity to the CBD as well as the south side of town. Overall an excellent experience with polite and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Firstly, thank you for coming back to visit us. We are happy that you enjoyed your stay this time again and we look forward to seeing you again some time soon I hope. Sincerely, Karen Gibson Front Office Manager Mercure Canberra

TripAdvisor review
Couples - 09/02/2018
« War Memorial 2night stay »

Hotel is conveniently located to be able to walk to the War Memorial as well as the city. Restaurant is on site.Whilst the hotel has an older style it is very comfortable and ideal for couples that wish to stay and dine at in the evening .Lunch is also conveniently available on site

Our hotel has responded to the review
Our hotel has responded to the review

Dear John M, thanks for letting us know about your stay. We are indeed very lucky to be so close to the Australian War Memorial, which is not only one of Canberra's most visited attractions, but one of the best in the world! I'm please to see that you had a good stay with us and look forward to seeing you next time you are in Canberra. Sincerely, Patina Farnham General Manager Mercure Canberra

AccorHotels certified review
Anonymous Families - 08/02/2018
« Delightful stay beautiful staff »

It was very pleasant and the staff were just gorgeous. It was a bit put off when we walked into the Bistro and were in a Pub but it was a lovely dinner and the pub staff were very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tricia We very much appreciate you taking your time to complete our survey regarding your stay at the Mercure Canberra. Thank you for your comment on our staff, we think they are pretty special. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Gibson Front Office Manager Mercure Canberra

AccorHotels certified review
Amanda O. Families - 08/02/2018

Really great staff. Lovely loft room. Only thing we wanted that wasn’t there was a pool!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda, We very much appreciate your comments regarding your stay at the Mercure Canberra. I'm glad you had a great stay with us, next time you visit let us know and we can arrange for you to use the pool at our friends, the Novotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Gibson Front Office Manager Mercure Canberra

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