Mercure Canberra 4 stars

TripAdvisor rating 4.0/5 2,068 reviews
Mercure Canberra
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+ 21 Services
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Hotel extras

  • Within walking distance of the Canberra CBD

  • In hotel dining options with our Courtyard Restaurant and Olims Bar & Bistro

  • 10 minutes from the airport, 1 minute from the Australian War Memorial

  • Excellent service and friendly atmosphere to feel at home

  • Meeting Space, Gym, Wifi, Onsite Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Canberra

Corner of Ainslie
and Limestone Avenue
2612
braddon
australia

Tel: +61262430000

Fax: (+61)2/62430001

Contact email

Check-in from 14h00

Check out up to 11h00

  • Limestone Avenue :   Northbourne A Hume Highway

  • By plane

    Canberra Airport At 8km / 4 miles

  • By train

    Kingston Station At 4km / 2.49 miles

GPS :-35.276066, 149.143494

Our accommodations

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accomm odation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 28
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room 1 King Bed Courtyard View

  • Max. number of persons: 2
  • Area: From 28
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Loft 1 King Bed

  • Max. number of persons: 5
  • Area: From 40
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Loft 1 King Bed Courtyard View

  • Max. number of persons: 5
  • Area: From 40
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

COURTYARD RESTAURANT

Type of cuisine: Regional

The Courtyard Restaurant is located on the ground floor overlooking our beautiful internal courtyard and gardens. Offering a Modern Australian menu for dinner from Tuesday through to Saturday and a delicious Breakfast daily.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OLIMS BAR

Photo non contractuelle / Strictly non binding

Olims Bar & Bistro has a large beer garden overlooking Mount Ainslie plus TAB, gaming machines and bottle shop facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 229

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Canberra

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,293 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,068 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Disappointed

TripAdvisor rating 4.0/5

rlbelton5 Family - 17/09/2019 TripAdvisor review

Poor value at $230, would be good value at $130. 1) Not offered to validate parking when checked in so when we went out soon after, couldn't exit the car park. Had to go back to reception. 2) Waited more than one minute at the entrance to breakfast to be greeted/'ticked off'. No one came so just went in. 3) When we reported to reception that the room TV HDMI connection didn't work we were told (curtly) that it requires a maintenance person and they don't work weekends. 4) No shower hose attachment to bathe a child was disappointing. 5) Not sure where the line is between 'heritage' and shabby, eg. rotting timber at the bedroom door jam! Not impressive.

Always a Pleasure to stay here.

Customer review rating 4.4/5

Stuart F. Friends - 12/09/2019 AccorHotels review

Our fifth stay over the past 7 years and always enjoy staying here. It is a pleasure to see so many of the same faces still working here, gives it a family atmosphere.

Dear Stuart, Thank you for being a loyal Accor member, we appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that your stay was pleasant and that you are a returning guest, It is lovely to see that you feel the hotel has a family atmosphere. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Away from the Main Street

Customer review rating 4.4/5

Tim M. Business - 11/09/2019 AccorHotels review

It’s good to stay somewhere that is close enough to the main part of Canberra but far enough away for peace and quiet. The Mercure is generally my go to place for accommodation in Canberra

Dear Tim, Thank you for being a loyal Accor member, we appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is lovely to see that you had a nice quiet stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Charming with no nonsense with one hic-cup well maybe two.

Customer review rating 4.4/5

Patrick Families - 11/09/2019 AccorHotels review

Was delighted with the staff however we had trouble with access to 403 with key not working having to go back to reception to reset it, leaving my wife stand in the corridor with our belongings. Only stayed the one night awakened by next door about 12 entering their room...sounded like they were in our room. They settled down in half an hour or so, however later during the wee hours I was awaken by someone snoring, I realised that my wife had competition because I could also hear snoring coming from next door (302), then I realised why!! The door adjoining the two rooms is not sound proof no wonder I thought they were in our room and I'm sure they would have heard my wife snoring as well, she said they probably could hear me snoring too, good point. Well, they also would have heard me getting up to go to the toilet and flushing it a few times because I could hear them too. Will be back though family just moved into Canberra. Patrick.

Dear Patrick, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is lovely to see that the staff were delightful, Please accept my sincerest apologies that you had issues with your keys and were able to hear noise from the other rooms, I have placed notes on your profile to ensure that we do not allocate rooms that have an interconnecting door for future bookings. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Good business stay

Customer review rating 4.4/5

Pamela Business - 11/09/2019 AccorHotels review

It was my 2nd stay and just as good as previous. Great service at check in, good dinner in restaurant and great breakfast.

Dear Pamela, Thank you for being a loyal Accor member, we appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you had an enjoyable stay and found the service to be great. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Comfortable with a boutique heritage ambience

Customer review rating 4.4/5

Paul M. Couples - 11/09/2019 AccorHotels review

Another pleasant stay, Mercure Canberra continues to be my preferred hotel when staying in Canberra.

Dear Paul, Thank you for being a loyal Accor member, we appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is delightful to see that you had a comfortable and pleasant stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

A reasonable effort at the preservation of an historic building.Some of the n modifications of the building were not sympathetic, and parts needed redecorating.

Customer review rating 4.4/5

Ian O. Couples - 11/09/2019 AccorHotels review

See above

Dear Ian, Thank you for being a loyal Accor member, We appreciate your loyalty. Thank you for your comments on the building, we appreciate your concerns. Thank you for taking the time to fill in our survey and for providing us with your feedback. We hope to welcome you back in the future. Sincerely, Callista Notridge Assistant Manager

Canberra stopover

TripAdvisor rating 4.0/5

S7111OIandrewd Couples - 11/09/2019 TripAdvisor review

We always stay at the Mercure Canberra when in Canberra. It is centrally located to all major attractions. Parking is easy, and the breakfasts are enormous. Good size rooms with very comfortable beds.

family weekend away

TripAdvisor rating 4.0/5

Michael P Family - 11/09/2019 TripAdvisor review

fantastic place to stay, great location, great staff. Breakfast buffet was fantastic and a great way to start the day. Pull out sofa only down side to stay, can definitely do with a new mattress. The old feel of the building gave our stay that point of difference

Stay at Mercure

TripAdvisor rating 4.0/5

NaweenFernando Solo travel - 11/09/2019 TripAdvisor review

I stayed 2 nights at the Mercure. Staff were quite helpful! Room was smaller than I expected (don't go for the Standard Room) - barely enough room to swing a cat and had to squeeze myself to take a seat on the desk chair. Bar & Bistro service was great but if you're looking for a Sports Bar would recommend elsewhere. Overall - ok for a short stay.

Dear NaweenFernando, Thanks for sharing your feedback with us. I'm pleased to see that overall your stay was ok, but do appreciate you letting us know about the things we can improve on. I would recommend you try our superior rooms on your next stay. The size is bigger, and they also come with private balconies. Thank you again for your review and we look forward to welcoming you back soon. Sincerely, Patina Farnham General Manager Mercure Canberra

Classic hotel in good location

Customer review rating 4.4/5

Anonymous Business - 10/09/2019 AccorHotels review

Customer service was very good. Lack of double glazing on windows meant room was a bit colder than I would have liked. No room service/mini bar and no option for food when I arrived at 10:30pm - this should be improved.

Dear Melanie, Thank you for taking the time to give us your feedback. We are pleased to read that the customer service was amazing. I do apologised for the miscommunication on the food facilities at night time. There is a minibar in the room and a night owl menu. These information are display in the TV screen and or can be provided upon request. Thank you for choosing Mercure hotel as a stop over in Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager
Customer review rating 4.4/5

Anonymous Couples - 10/09/2019 AccorHotels review

It was great, no complaints. The staff were friendly and accommodating and the room was clean and comfortable.

Dear Danielle, Thank you for taking the time to answer our customer survey and for the great review of the hotel. Thank you for highlighted the great service provided by the staff as well as the comfort of the hotel rooms. Thank you again for choosing Mercure hotel while visiting Canberra and we hope to see you again . Kind regards, Raphael Bagnaud Assistant Manager

Business made Easy

Customer review rating 4.4/5

Peter A. Business - 10/09/2019 AccorHotels review

easy and respectful

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Canberra and for your continued loyalty. It is always a pleasure to receive positive feedback. I am glad we were able to provide you with a comfortable accommodation while you are away for business. Thank you again for sharing your experience, and I look forward to seeing you in the future. Sincerely, Kelsey Neale Assistant Manager

Exactly what we we looking for

Customer review rating 4.4/5

Anonymous Families - 10/09/2019 AccorHotels review

Great location Fantastic quiet room, very friendly, professional and helpful staff, had a great lunch on arrival at the Bistro, enjoyed our stay so much book again the following weekend

Dear Greg, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I am glad we were able to provide an amazing stay for you! Thank you for highlighting the service you received as we pride ourselves on our customer service. Thank you again for sharing your experience, and I look forward to seeing you this weekend again! Sincerely, Kelsey Neale Assistant Manager
Customer review rating 4.4/5

Anonymous Families - 10/09/2019 AccorHotels review

Very enjoyable stay

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Canberra. I am glad you and your family had a great stay with us. I am glad we were able to provide you with wonderful experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelsey Neale Assistant Manager

A comfortable and relaxed stay with excellent friendly service

Customer review rating 4.4/5

G A. D. H. Families - 09/09/2019 AccorHotels review

I loved the comfortable bed and pillows, the balcony to access fresh air, the peace and quiet, the relaxed breakfast and the friendly staff.

Dear Mr and Mrs H., We very much appreciate your comments regarding your stay at the Mercure Canberra. It is delightful to see that you had a comfortable and relaxed stay, It is pleasing to see that the staff were excellent and friendly. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We hope to welcome you back in the future. Sincerely, Callista Notridge Assistant Manager

Good

Customer review rating 4.4/5

Anonymous Friends - 09/09/2019 AccorHotels review

Good except the cost of the breakfast was way to expensive for what it was and that makes all the difference

Dear Lynne, Thank you for taking a few minutes of your time to give us your feedback. It is a pleasure to see that everything went well during your stay. We hope that you have enjoyed the full buffet breakfast at 24$. Please do not hesitate to contact us directly so we can make a reservation that include the breakfast or could be added as an extra for $1. Thank you for choosing Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Smooth easy stay

Customer review rating 4.4/5

Ian H. Business - 08/09/2019 AccorHotels review

Chech in easy, room good, eve bistro ok, breakfast disappointing

Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is delightful to see that you found the check in easy and the room good. It is disappointing to see that you were disappointed with the food and beverage quality, Thank you for bringing this to our attention. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We hope to welcome you back in the future. Sincerely, Callista Notridge Assistant Manager

Very friendly staff, and very helpful.

Customer review rating 4.4/5

Anonymous Couples - 08/09/2019 AccorHotels review

Most enjoyable, I think perhaps the breakfast arrangements may have been explained a little better.

Dear Jan, Thank you for taking the time to write a detail review of your experience with us and for the great rating of the hotel. We are pleased to read that you have appreciated the hotel old fashion style and we do apologized for the unclear explanation of the breakfast. Thank you for choosing Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

A very enjoyable and comfortable stay.

Customer review rating 4.4/5

Ian R. Couples - 08/09/2019 AccorHotels review

We felt welcome and everybody was pleasant and very helpful. We enjoyed our stay very much and were very comfortable.

Dear Ian, Thank you for being a loyal Accor member, we appreciate your loyalty. We very much appreciate your comments regarding your stay at the Mercure Canberra. It is wonderful to see that you had a comfortable and enjoyable stay with us. It is pleasing to see that everyone was welcoming, pleasant and helpful. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for taking the time to fill in our survey and for sharing your experience, We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager
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