Hotel - Mercure Canberra
Mercure Hotel Mercure Hotel

Mercure Canberra

4.0/5 1,988 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 22:30
    • Opening hours : Week-end 06:00 - 22:30

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accommodation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

  • 129 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 33 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 6,477 reviews

Our guest reviews for Mercure Canberra

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,988 reviews
Couples - 15/02/2019 TripAdvisor review
« Dull and Dingy »

The staff is very friendly and helpful but the rooms are decorated and furnished in a despondant, dreary fashion - brown carpets and dark brown furniture. They are in need of an uplift. Not our sort of hotel.

Couples - 14/02/2019 TripAdvisor review
« Great stay »

We only stayed 3 nights but thoroughly enjoyed the large room and king-size, comfortable bed. Staff were very friendly and helpful and it was not far across an atrium style courtyard to the restaurant and bar from our room. Not far to walk - 10 mins - to the jump on jump off (free) bus to many of the popular cultural areas of the city. A grand older style hotel with decent sized rooms and service. Would recommend the hotel to friends. :-)

Family - 12/02/2019 TripAdvisor review
« Old Charm of Canberra »

We stayed in the old, charming historic Mercure Hotel in Canberra for two nights.(It used to be known as 'Olims'). Close enough to walk to the War Memorial or into the city. Very comfortable, lovely gardens and a great restaurant. However, the hotel has now become 'pet friendly' with two rooms set aside for those with pets. These rooms are away from reception (near the rear carpark) and therefore unable to be monitored. We were not impressed by being woken up early morning at 6.30 by a yappy dog. Nor hearing it occasionally through the day. Why a hotel chain like Mercure would wish to benefit two clients with dogs over numerous others in the same vicinity is beyond me. When booking make sure you stipulate "away from the Pet Friendly rooms".

Elizabeth M. Couples - 10/02/2019 AccorHotels certified review

Staff friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, Thank you for taking the time to fill in our survey and providing us with your feedback. It is wonderful to see that the staff were helpful and friendly. We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Elizabeth Families - 10/02/2019 AccorHotels certified review
« Very good happy with location, room and service »

The location and price suited our budget and needs. The room was lovely and the bed large and comfy. We didn't use other services. Our son lives 1 block away so we will be regular guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, Thank you for taking the time to fill in our survey and providing us with your feedback. We appreciate hearing from our guests. It is wonderful to see that you were happy with the location, room and service. It is good to see guests appreciating the comfortable beds. It is delightful to see that you will be returning in the future we look forward to welcoming you back soon. Sincerely, Callista Notridge Assistant Manager

Rosemary L. Couples - 10/02/2019 AccorHotels certified review
« Amazing »

I absolutely loved it and would highly recommend to anyone, the staff were amazing... just a great place and a wonderful atmosphere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosemary, Thank you for taking the time to fill in our survey and providing us with your feedback, we appreciate hearing from our guests. It is delightful to see that you had an amazing stay with us and that you look to return. It is wonderful to see that the staff were amazing. We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Anonymous Couples - 09/02/2019 AccorHotels certified review
« Great »

Cool place , nice location clean with a super nice staff . In particular Rafael fir his tourism advices . Love balcony facing garden .

Our hotel has responded to the review
Our hotel has responded to the review

Madame/Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Canberra. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs. Kind regards, Raphael Bagnaud Assistant Manager

Aldo M. Business - 09/02/2019 AccorHotels certified review
« Nice rooms, friendly staff and a good bistro pub attached. However the gym did not meet expecations »

It was my first stay at your hotel. The rooms were nice and the common areas what I would expect from a property of this age. However you advertised a gym. I went to use it Tuesday morning and frankly it was unusable consisting of half a rack of free weights with a few missing and 4 aerobic machines 2 of which were broken. Fortunately the weather was good so I went for a run.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aldo, Thank you very much for taking the time to write a comment regarding your stay at the Mercure Hotel. We are pleased that you have enjoyed the heritage style of the hotel. Thank you for your review regarding the gym, I understand we need to improve our service and we will work on it as soon as possible. Your review is very valuable for us and we will do our best to make sure your comment is not forgotten. Thank you for choosing Mercure Canberra and we hope to see you again soon. Kind regards, Raphael Bagnaud Asssistant Manager

Helen A. Business - 09/02/2019 AccorHotels certified review

Staff were so accommodating, gave us interconnected rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, Thank you for taking the time to answer our guest survey. We re pleased to hear that the staff was very accommodating and satisfy your expectation. Thank you again for choosing the Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Debbie Couples - 09/02/2019 AccorHotels certified review
« Relaxing overnight getaway. »

Lovely as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah, Thank you for being a loyal Accor member, we appreciate your loyalty. Thank you for taking the time to fill in our survey and providing us with your feedback, it is always a joy to hear from our loyal Silver members. It is wonderful to see that you had a relaxing getaway with our hotel, Thank you for choosing our hotel. We look forward to welcoming you back in the future. Sincerely, Callista Notridge Assistant Manager

Carl T. Business - 08/02/2019 AccorHotels certified review
« Very good, we love the hotel and alway enjoy staying, this time was exception - very happy »

Very good, as written above the lady that checked up in was very helpful, plus the chap that helped us with our bags - polite, good humoured Food, great, The ony issue we had was the bathroom, just needs a little more TLC , the grap behind the sink, infront of the miror is a little Gross, - very dirty - and the shower area had a bit of mold in the grout, again a bit more TLC, we stayed in 209 its the differnce between great and perfect thanks Carl

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl, Thank you for taking the time to give us your detail review of the hotel. Thank you for mentioning the great service provided by the staff and I will pass on your review to Kelsey who has checked you in. We are pleased that you have enjoyed the food & beverage outlet in the hotel. On the other side thank you for your detail comment regarding the cleanliness of the room and I will personally pass on your feedback to my housekeeping manager Thank you again for choosing the Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Nat B. Solo - 08/02/2019 AccorHotels certified review
« Standard hotel stay »

Standard overnight stay Re jig your survey with appropriate multi answer questions

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nat, Thank you for taking the time to fill in our survey and providing us with your feedback. We appreciate your comments on the rejig of the survey, We will take this on board. May we suggest in future when making a booking with hotels that you contact the hotel, they should be able to assist in getting you the best rates. We hope to welcome you back in the future. Sincerely, Callista Notridge Assistant Manager

Mary Couples - 07/02/2019 AccorHotels certified review
« A VERY ENJOYABLE FOUR DAYS »

The room was excellent, staff were very professional and the price was very good. The birthday gifts were appreciated and added to a wonderful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary, What a delight to read your comment regarding your stay at the Mercure hotel and thank you for taking a few minutes to write a comment. We are pleased that the staff has been delivering excellent service and it is our pleasure to an organised little treat for a special occasion. Thank you for choosing the Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistsant Manager

Nyssa Couples - 07/02/2019 AccorHotels certified review
« Comfortable and Welcoming »

This is was second stay at the Mercure. Just like the first time it was lovely, comfortable and clean. Then staff are always helpful and charming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nyssa, Thank you for taking time out to fill in our survey and writing a detailed comment of your stay with us. We are pleased that you had a pleasant experience with us and thank you for highlighting the great service and charm provided by the staff. We look forward to having you stay with us in the future and value your loyalty. Kind regards, Raphael Bagnaud Assistsnat Manager

Anonymous Couples - 07/02/2019 AccorHotels certified review
« Pleasant »

We were very satisfied with the overall ambience of the place. Our room was very well presented and the balcony with the view of the garden was beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, Thank you for taking a few minutes to answer our customer survey and for your detail review of your stay with us. We are pleased that you have enjoyed the old fashion style of the hotel and it's atmoshphere as well as the balcony king size bedroom looking on to the courtyard. Thank you for choosing the Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

Rainer Business - 06/02/2019 AccorHotels certified review
« Great relaxing accommodation »

Was great experience professional staff friendly service. Room clean and tidy relaxing to stay at.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rainer, Thank you for taking the time to give us your feedback and thank you for mentioning the great service provided by the staff. We are pleased that you have had a comfortable stay with us and we look forward to having you back. Kind regards, Raphael Bagnaud Assistant Manager

Anonymous Couples - 06/02/2019 AccorHotels certified review
« Very convenient and comfortable »

We thought very good value for money and rooms very comfortable and clean. Good position for us and things to do around Canberra

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you for taking the time to give us a detailed review of your experience at the hotel. It is a pleasure to know that your stay has been of good value and well located from all the attraction you wanted to do while visiting the capital. Thank you again for choosing Mercure hotel and we look forward to having you back. Kind regards, Raphael Bagnaud Assistant Manager

John Friends - 05/02/2019 AccorHotels certified review
« Very good »

Very nice accommodation and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, What a pleasure to read your comment and thank you for taking the time to write a review. We are pleased that you have had an excellent stay with us and we look forward to having you back. Kind regards, Raphael Bagnaud Assistant Manager

Pam R. Couples - 05/02/2019 AccorHotels certified review
« A very pleasant stay, comfortable room and lovely staff. »

We enjoyed staying in your hotel - the atmosphere of the old building was lovely. Our room was very comfortable and clean. The staff we encountered were welcoming and very friendly. The parking ticket system worked very well for us - not having to revalidate the ticket was great! My only suggestion as a breakfast tea drinker would be to have a separate system for the hot water for tea. The water from the coffee machine did not work well with the teabags and it didn't taste very nice. We will certainly come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela, Thank you for taking a few minutes to your time to give us your feedback and observation of your stay with us. We are delighted to hear that the hotel was comfortable and the staff has been amazing throughout your stay. I understand your comment regarding the morning tea and I will submit some idea to my F&B team so we can improve our service. Thank you for choosing Mercure Canberra and we look forward to having you back. Kind regards, Raphael Bagnaud Assistant Manager

Lyndall Families - 05/02/2019 AccorHotels certified review
« Comfortable bed and clean room »

The room was very comfortable and clean. Found the lighting a little dull in the room, but other than that very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyndall, Thank you for taking the time to answer our customer survey and thank you for the great comment. I understand your observation and I will mention to my maintenance team as we have started to upgrade the lighting in some of the room. Thank you for choosing the Mercure hotel and we hope to see you again soon. Kind regards, Raphael Bagnaud Assistant Manager

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