Hotel - Mercure Canberra
Mercure Hotel Mercure Hotel

Mercure Canberra

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4.0/5 1,861 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi access (Paying)
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 22:30
    • Opening hours : Week-end 06:00 - 22:30

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Modern and comfortable, yet stylishly graceful, guest rooms at Mercure Canberra manage to retain their traditional charm while providing all the modern conveniences. Guests staying at this heritage-listed Canberra hotel can choose from a variety of accommodation types, with Superior and Deluxe options available. Each room is spacious and well designed, with all the essentials and a few little luxuries. Rooms feature a modern ensuite, air conditioning with manual temperature control, a work desk and a TV.

  • 129 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 33 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Printer
    • Computer
    • Fax machine
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 5,202 reviews

Our guest reviews for Mercure Canberra

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,861 reviews
AccorHotels certified review
F. Couples - 15/04/2018

not too bad, had a few hickups with our parking ticket, the balcony was in need of repair room 208.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robyn, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you for the information provided in your review. I will pass on your comment to my housekeeping and maintenance team regarding the balcony. The full buffet breakfast is a standard by Accor hotel, it is supposed to be the same everywhere and therefore I am pleased that you have enjoyed it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Romain Business - 14/04/2018
« A nice gift »

at checking, I was the guest of the day and then had a bigger bedroom. It was a very nice surprise and the staff at the reception was really friendly!

Our hotel has responded to the review
Our hotel has responded to the review

Chere Romain, Merci Beaucoup pour avoir choisie de rester a L'Hotel Mercure Canberra et pour prendre le temps de repondre a notre questionnaire. Our "Guest Of The Day" is an initiative by Accor Hotel and I am pleased that you have enjoyed our complimentary upgrade to a Courtyard Loft room. I will mention your great feedback to my staff, that will make their week end. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merci Romain, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Anonymous Couples - 14/04/2018
« we always find this hotel very relaxing and comfortable »

we feel welcomed back from the time we arrive until when we leave. Everyone is very friendly and helpful. We have been staying at this hotel for years as a break away from our normal life.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nola, Thank you Mrs Nola for you kind work and thank you for taking the time to answer our guest survey. As a regular guest I have to inform you that we have planned some refurbishment of the room and corridors of the building. Also some new TV are coming. Very exiting time for the hotel. Thank you for being an Accor member with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

TripAdvisor review
Business - 14/04/2018
« Short stay »

Hotel is in need of refurbishment, while I understand this has commenced I was allocated one of their older rooms. The rooms are very big and clean and the bed provided a good sleep. It has both a restaurant and pub on site. The pub meals were large and good quality. I paid $25 for a main course, well worth it. Staff were engaging and helpful when required. My tv won't work and they attended and fixed immediately

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernie_Doyle, thanks for your feedback. We agree which is why we are commencing our little face lift from the 14th May. The hotel will be getting all new carpets, curtains, TV's and a repaint in all guest rooms. I am pleased to hear that you enjoyed your meals, and that the team were accommodating to your needs. We look forward to welcoming you back again soon to allow you to see the changes we have made. Sincerely, Patina Farnham General Manager Mercure Canberra

AccorHotels certified review
Inge R. Business - 13/04/2018
« Excellent staff »

All staff - at desk, room service and restaurant were efficient friendly and willing to go the extra mile to meet client need. Management must be good to maintain this attitude in staff. Congratulations! Room was very nice. Only the qualities of pillows could be better - more varied filling for those allergic or uncomfortable with some.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Inge, Thank you very much Inge for you kind word and for taking some time to write a review. Please assure that the staff will be delighted to know that their hard work is rewarded. Indeed the management team is doing some great effort to keep the famous Ainslie hotel up and running in the best possible way. Thank you for being an Accor member and we hope that your next satay with us will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Sharon Families - 13/04/2018
« Comfortable »

Very accommodations and welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Canberra. We are pleased to see that we have made your stay a welcoming as possible and comfortable. The old fashion style of the hotel does help to create a homely atmosphere. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Paul Couples - 13/04/2018
« Older Hotel with charm and character »

Lovely older style hotel in an excellent position close to the war memorial and still within walking distance of town center. Rooms are spacious with comfy mattress and clean new style bathrooms. Front counter staff are excellent and the breakfast was great with plenty of options and lovely food. The bistro is a bit hit and miss with our first meal served warm to cold while another night the food was hot. The disappointment of the stay was the restaurant evening meal with a fixed menu. The pork belly was nice but the skin had not been crackled as we would expect and the entree dish of beef tortellini was forgettable. Thankfully town is close by with many quality eating options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you Paul for you detail review and thank you for taking the time to write it. I am pleased to see that the service provided by the front desk staff was excellent. That will make their week end. I will pass on your feedback to my Executive chef, I am sure she will take them on on board and improve the current menu to an unforgettable one. On the other side, I am delighted to see that you have enjoyed the proximity of the Hotel from the city center and War memorial. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Anonymous Couples - 12/04/2018
« Average »

Average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dawn, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am truly sorry that you have not enjoyed your stray at the hotel. As a platinum member we have always upgraded you to our best available room, in this context a nice courtyard loft room. Also, I have the pleasure to let you know that we have schedule refurbishment of the rooms and corridor of the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Colin G. Solo - 12/04/2018
« Rev Colin G. »

Excellant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you Colin for you kind word, always a pleasure to know that our guest spent an excellent time at Mercure Canberra Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Trina Families - 12/04/2018
« FAMILY FRIENDLY!! »

On our arrival, the staff were welcoming and assisted us with our luggage. Upon entering the room, it was clean and ready for our family of 5. The fully cooked breakfast was a great way to start the day. It had a tranquil feel about the hotel. The overall experience was very pleasing. Thank you Mecure!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trina, Thank you Trina for you kind feedback and your great review. We are delighted to see that the whole family has enjoyed their stay at Mercure Canberra. I hope the little one had time to look at the big fish tank. I am glad you have enjoyed our loft room, indeed very convenient for big families. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Anonymous Families - 12/04/2018
« Mostly positive but Disappointed that having booked at the Courtyard ( and given a menu by reception!) the restaurant was closed and we had been rebooked in the bar without informing us. »

Enjoyed the ambience of the hotel and friendly helpful staff but as above did not enjoy the pub meal on Monday night when we had been looking forward to fine dining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for your comments. I understand the situation and I do apologised. Your experience is not the service we want to provide to our guest. While our fine dining restaurant is close on Sunday and Monday the Olims bistro bar is open 7 days a week. I am sorry that the ambiance of the last one was not quite what you expected. I hope, on the other-side, that you have enjoyed the courtyard loft room and the serenity of the garden. Thank you again for sharing your experience, and we hope your next visit will be a lot more enjoyable than the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Amanda Families - 11/04/2018
« Beautiful charm, relaxing feel »

Amazing. Gorgeous rooms, beautiful and relaxing outdoor courtyard our room opened up to. Old world modern charm. We felt very relaxed. We didn’t want to leave our room! Staff were warm and welcoming and very helpful! Will stay again next time we are in Canberra. We stayed with a toddler as well who loved visiting the fish in the morning. Yes the unground huge fish tanks. Amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda , Thank you so much for your kind word and thank you for taking the time to give us a review. You made the day, I will pass on you great feedback to my team. We are delighted to see that you have enjoyed your stay so much. Thank you again for sharing your experience, and we hope your next visit will be as amazing as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Frank M. Couples - 10/04/2018
« What changed... »

We came back to stay at the Mercure Canberra because of an excellent experience a few months earlier. This time it was we were booked into an entirely different hotel. We won't be going back that much is certain...

AccorHotels certified review
David Couples - 10/04/2018
« I was disappointed that although I requested a room without stairs we were initially given one that did have stairs and then had to be moved to a different room »

Outside of our room all else was satisfactory - I would not like to be in Room 410 again - air conditioned not working efficiently - curtains stuck together window very dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you very much for you insight regarding your stay at the Hotel. We are deeply sorry for the miscommunication regarding your room request. As an Accor plus member we tend to upgrade to ensure your are given the best room that we have to offer. In this particular situation I do apologised for not giving you s room without stairs. I hope you have enjoyed the hotel facility and I wish you give us a chance to better serve you the next time you come to Canberra. Thank you again for you comments, We wish you a wonderful week. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Elisabeth H. Couples - 10/04/2018
« Great »

The room we had was spacious and clean. Great place to stay as you can go to the restaurant for dinner or the hotel for a quick meal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elisabeth, We very much appreciate your comments Elizabeth, regarding your stay at the Mercure Canberra. Thank you for your kind word and taking the time to give us your insights. I am pleased that you have enjoy the room space and the hotel facility with the choice of tow different restaurants. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Anonymous Friends - 10/04/2018
« Service good.Good staff overall.Premises in desperate need of upgrade.Its wearing out. »

Great location.Unfortunately the hotel is becoming aged and lacking care. The staff were really excellent.The rooms were OK but noisy from other guests and extraneous machinery.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Many thanks for your extremely useful feedback and thank you for taking the time to give us a review. Thank you for highlighting our team this will make their week. Our apologies that the hotel is wearing out however I have the pleasure to inform you that we have schedule refurbishment of the room and corridors of the hotel. I am sure that it will bring a new era to the famous Ainslie Hotel. Thank you again for your great insights and we hope that your next stay with us will be even more pleasant. Sincerely,

AccorHotels certified review
Annabel Couples - 10/04/2018
« Nice »

Friendly staff with lovely demeanor , but overall the entrance & reception is very dated and not utilized to its full potential A fresh coat of paint is needed outside the building as well as throughout the hallways and rooms need to be modernized , bathroom was nice & clean and breakfast was also good especially with the lovely outlook to the garden / outdoor area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annabel, Thank you for your specific feedback and for taking the time to write them. It is indeed an old building, built in 1927 the heritage section of the hotel will be refurbished very soon. We have schedule to do the rooms and the corridor. Thank you for you kind word on about the staff service, I will make sure I pass on to my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Sharmila M. Couples - 10/04/2018
« Miss »

Excellent experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you very much for you kind word and your great feedback. It is very appreciated that you had an excellent experience with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Theo B. Couples - 10/04/2018
« Thanks it was good. »

Easy check in friendly staff parking was also easy coffee to room service was excellent bed was comfortable, sheets were clean and lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theo, We very much appreciate your comments regarding your stay at the Mercure Canberra. Thank you for you kind word and your insight regarding you stay at the Mercure Canberra. We are delighted to see that the service provided was excellent and that we have satisfy your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

AccorHotels certified review
Mrs K. C. Business - 09/04/2018
« A comfortable experience - pleasant surroundings and professional staff. »

The history of the hotel sets the tone for its décor, but with up-to-date service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathy, Thank you Kathy for taking the time to answer our guest survey. Thank you for you kind feedback. I will pass on your comments to my team. I am pleased to see that the service and the old fashion style of the hotel has satisfy your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raphael Bagnaud Assistant Manager

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