Hotel - Novotel Semarang
Novotel Hotel Novotel Hotel

Novotel Semarang Hotel

4.0/5 888 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • AHMAD YANI AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 174 rooms
  • 105 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 3,799 reviews

Our guest reviews for Novotel Semarang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 888 reviews
Andreas A. Y. Business - 12/01/2019 AccorHotels certified review
« Not satisfy with hotel quality »

Room quality was low......too old less maintenance. Food quality for breakfast also not like 4 star hotel. Overall.....price and quality not match

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas A., First of all, we thank you for taking your valuable time to share your experience. Please accept our sincerest apologies that your recent stay with us did not meet your expectations. Your feedback regarding our room and food quality has been taken into our evaluation for improvement. We hope to have the honour of welcoming you back at Novotel Semarang in the future with our improved experience and service. Warmest regards, Benjamin Castel General Manager

Petroes S. Business - 12/01/2019 AccorHotels certified review
« Novotel Semarang »

Very nice hospitality of the staff, but need to refresh the equipment, smelly carpet and room, need to improve breakfast variety

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petroes S., First of all, thank you for choosing us and sharing your honest experience staying at Novotel Semarang. We deeply regret that your recent stay here was not up to par. Your constructive feedback regarding our equipment, carpet, room, and breakfast variety, is being taken into our consideration and evaluation since we are committed to always deliver best guest experience. We look forward to welcoming you back at Novotel Semarang in the future with our improved service and guest experience. Kindest regards, Benjamin Castel General Manager

Widi N. Business - 12/01/2019 AccorHotels certified review
« Dangerous facilities »

Im forget how many time stay here but it was very bad experience since I got electrocuted at room 214. I believe people can died in your 4 star hotel anytime. How can you say 4 star hotel if you cant guarantee customer safety and convenience??

Our hotel has responded to the review
Our hotel has responded to the review

Dear Widi n., Thank you for taking your valuable time to tell us about your experience at the Novotel Semarang. My sincerest apologies that your recent stay was not up to par. Your feedback regarding the issue at our room #214 has been followed up and solved. Please be rest assured that we do really pay attention and prioritize to our guests' safety. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Warmest regards, Benjamin Castel General Manager

Looky V. Business - 11/01/2019 AccorHotels certified review

Always stay in this hotel while in Semarang but now the room quality is not good with a very old furniture, peeled off paint in the bathroom, uncomfortable bed, dark room and old floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Looky V., We very much appreciate your comments regarding your stay at the Novotel Semarang. Thank you for always choosing us We.deeply regret that your stay here was not up to par. Your constructive feedback regarding our room is taken into our consideration and evaluation. We hope to have the pleasure of welcoming you back at Novotel Semarang in the near future with our improved service and experience. Our warmest regards, Benjamin Castel General Manager

Bernardine D. Families - 10/01/2019 AccorHotels certified review

My first time in Semarang n really good. Friendly employee too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernardine D., Thank you for taking your valuable time to share your experience staying with us. It was truly a great pleasure for us to be your first destination in Semarang. We are very pleased to hear that you enjoyed your stay here. Your positive feedback motivates us to always have the spirit of "Feel Welcome" to deliver best guest experience. We hope to have the honour of welcoming you back at Novotel Semarang in the near future. Warmest regards, Benjamin Castel General Manager

Poppy Families - 08/01/2019 AccorHotels certified review
« Disappointed »

For a brand hotel, the service quite disappointed,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Poppy S., We very much appreciate your review regarding your stay at the Novotel Semarang. We deeply regret that your recent stay with us did not meet your expectations. We are currently evaluating and improving the points that you emphasize on us since we are committed to always deliver best experience to all of our guests. We look forward to welcoming you back at Novotel Semarang with our improved service and experience. Kindest regards, Benjamin Castel General Manager

Juliawati H. Families - 08/01/2019 AccorHotels certified review

Nice room, quite big , we like it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our warmest regards, Benjamin Castel General Manager

Ira D. Families - 08/01/2019 AccorHotels certified review
« It was a very delightful stay »

The atmosphere is superb, the service was outstanding, and the stay was delightful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ira D. S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It was an honour for us to have you here as our guest. We are very pleased to hear that you enjoyed your stay here. Your positive feedback motivates us to always deliver best guest experience. We hope to have the pleasure of welcoming you back here at Novotel Semarang in the near future. Warmest regards, Benjamin Castel General Manager

M. Families - 05/01/2019 AccorHotels certified review
« Nice hotel »

Nice room and hotel locates also love the bar at basement

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our kindest regards, Benjamin Castel General Manager

Suryono E. Families - 05/01/2019 AccorHotels certified review
« Good Hotel to stay : clean, moderate price in its class »

I am a platinum Accor plus Member. Always stay in novotek Semarang whenever I travel here. Not New hotel but still clean, good price, friendly ataff. But Room must be refurbished to compete with others. The variety of foods must be added, the food served is not as tasty as it used to be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suryono E., Thank you for taking your precious time to share your stay experience with us. Thank you for being our loyal guest as well. It is always an honour for us to have you here as our guest. Your constructive feedback regarding our room, food variety and food taste has been taken into our evaluation and improvement. Please be rest assured that your feedback motivates us to always deliver best guest experience. We look forward to your next stay at Novotel Semarang in the near future. Warmest regards, Benjamin Castel General Manager

Zefry Families - 03/01/2019 AccorHotels certified review
« Nice hotel »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zefry H., Thank you for taking your time to share your experience staying at Novotel Semarang. It was a great pleasure for us to have you here as our guest. Your positive feedback motivates us to always maintain and improve our service to deliver best guest experience. We hope to have the honour of welcoming you back at Novotel Semarang in the near future. Warmest regards, Benjamin Castel General Manager

Erna Families - 01/01/2019 AccorHotels certified review
« Nice hotel w great location »

Great service hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ernawati S., We appreciate you for taking your valuable time to give us your honest review. It was sincerely a great pleasure for us to have you here as our guest! We are very glad to learn that our service has met your expectations. Your positive feedback motivates us to always maintain and improve our service and facilities to deliver best guest experience. We hope to have the honour of welcoming you back at Novotel Semarang in the future. Warmest regards, Benjamin Castel General Manager

Theresia W. Families - 01/01/2019 AccorHotels certified review

The room was confy althou outside view is not interestinf at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theresia W., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback from our beloved guests. We have several room views which you could request prior to check-in based on our availability. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Benjamin Castel General Manager

Yusli Families - 01/01/2019 AccorHotels certified review
« average »

location is good, cleaness is bad, i smell dust at room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yusli, We very much appreciate your review regarding your stay at the Novotel Semarang. We deeply apologize that your stay here was not up to par. Your feedback regarding our room cleanliness has been taken into our evaluation and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kindest regards, Benjamin Castel General Manager

Yulia H. Families - 01/01/2019 AccorHotels certified review
« Satisfied »

The breakfast. The taste of the foods weren't actually accurate for a 5 stars hotel. The traditional food and beverage (gudeg, nasi liwet, beras kencur) was supposed to be served with the same taste as the traditional street food. The Rollada Daun Singkong feels a bit stale also..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yulia h., We very much appreciate your comments regarding your stay at the Novotel Semarang. We deeply regret that your dining experience while staying at Novotel Semarang was not up to par. Our food & beverage team has been addressed with this issue and we are in the midst of evaluating and improving our food quality. We hope to have the honour of welcoming you back at Novotel Semarang in the near future with our improved service and experience. Warmest regards, Benjamin Castel General Manager

Janani Business - 01/01/2019 AccorHotels certified review
« mrs »

i am extremely pleased with the reception staff who attended me on my day of check out. It was early morning and i didnt have IDR as cash on me and my grab/uber account did not work due to technical reasons...He booked a grab transfer to airport, from his personal account to help me I deeply appreciate this gesture Regards JANANI

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janani J., We appreciate you for taking your valuable time to share your stay experience with us. It was a great pleasure for us to have you here as our guest. We are grateful that our talent's assistance made your trip go smoothly. We always ensure that each of our guests feels welcome at our property. We hope to have the honour of welcoming you back here at Novotel Semarang with our best guest experience. Warmest regards, Benjamin Castel General Manager

Laurencia Families - 31/12/2018 AccorHotels certified review
« it was a joyful stay »

it was comforting, the service also nice, and love to stay there again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurencia L., Thank you for taking your time to share your honest experience. It is such a great pleasure to read your lovely comment! Your positive feedback motivates us to always maintain and improve our service to deliver best guest experience. We look forward to welcoming you back at Novotel Semarang in the near future. Warmest regards, Benjamin Castel General Manager

Sumantri Families - 31/12/2018 AccorHotels certified review
« Convenience Hotel in the heart of Semarang »

The location of the hotel is perfect. The staffs are very kind & helpful. Some improvement can be made to make the hotel become more convenience: 1. The window glass cleanlines in the top level. 2. Some area already need to be repainted. 3. Parking area need an extra area. Novotel Semarang is always my first choice in Semarang. Special credit and thank you for Mr. Castel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sumantri I., We very much appreciate your comments regarding your stay at the Novotel Semarang. It was truly an honour for us to have you here as our guest! Your constructive feedback regarding our area cleanliness, refreshment, and parking area, is taken into our evaluation and evaluation. We sincerely value your feedback since we are committed to always maintain and improve our service to deliver best guest experience. We hope to have the pleasure of welcoming you back at Novotel Semarang in the near future with our improved guest experience. Warmest regards, Benjamin Castel General Manager

Leny M. Families - 31/12/2018 AccorHotels certified review
« So far so good »

We are just stayed one night. Overall is oke. Even though the hotel was old.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leny m., Thank you for taking your time to share your stay experience with us. It was a pleasure for us to have you here as our guest! Your feedback motivates us to always maintain and improve our service to deliver best guest experience. We hope to have the honour of welcoming you back here at Novotel Semarang with out improved experience. Kindest regards, Benjamin Castel General Manager

Julian Families - 30/12/2018 AccorHotels certified review
« Strategic location, but understaffed and problematic wifi »

Good experience, but obvious that the hotel is understaffed in front office there was no porter who can carry our luggages from the car. Also undrstaffed in the kitchen/ restaurant during breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julian M., We appreciate you for taking your valuable time to share your honest experience staying at Novotel Semarang. We deeply apologize for the lack of our staff during your stay with us. Our management is taking this feedback into our evaluation and consideration for high season. We hope to have the pleasure of welcoming you back at Novotel Semarang with our improved experience in the future. Kindest regards, Benjamin Castel General Manager

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