Novotel Semarang Hotel 4 stars

TripAdvisor rating 4.0/5 941 reviews
Novotel Semarang
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+ 23 Services
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Room 1

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Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • AHMAD YANI AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132
semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Contact email

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :   JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 72
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SQUARE RESTAURANT

Type of cuisine: International

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CITRUS RESTAURANT

Type of cuisine: International

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club 123

Photo non contractuelle / Strictly non binding

Enjoy your night in club 123

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

4,343 reviews

tripadvisor

TripAdvisor Rating 4.0/5

941 reviews

Mrs

Customer review rating 4.1/5

Wirasnie R. H. Business - 14/10/2019 AccorHotels review

Convenient place to stay, clean and nice staffs

Dear Mrs. Wirasnie R., We very much appreciate your comments regarding your stay at the Novotel Semarang. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that our special guests are satisfied with our service which was delivered by our staff as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Kind regards Benjamin Castel General Manager

Steategic location and good in hospitality

Customer review rating 4.1/5

Husein Friends - 14/10/2019 AccorHotels review

Strategic location Nice and friendly staffs Good breakfast menu and the taste

Dear Mr. Husein A., Thank you for having your valuable time to give a review regarding your recent stay experience with us. We are glad to hear that you have had an enjoyable services because the friendliness of our staff. Afterwards, we are remarking that you love our breakfast menu and taste. I will surely share this lovely feedback to our concern department as this will become an encouragement to all of our staff who always strive to continuously improve our quality of services and facilities. Looking forward for your next visit in Novotel Semarang and should you need further assistance, please do not hesitate to let us know at re… Sincerely, Benjamin Castel General Manager

Novotel Semarang

Customer review rating 4.1/5

Hery Business - 13/10/2019 AccorHotels review

Service is good but room condition is bad

Dear Mr. Herytoh, Thank you for your valuable time to share your recent stay experience with us. We do really appreciate each our guest feedback because each perspective from our guest that makes our hotel to be more improved in terms of services and facilities. We are underprogressing for room refreshment step by step which is started from the highest until the lowest floor of guest room. We are thanking you for always being one of our most loyal member in our hotel and your constructive feedback for all this time your journey with us. We hope that we have the honour to welcoming you back in Novotel Semarang to serve you better in the near future. Our Kindest Regards, Benjamin Castel General Manager

Disappointed in check in process

Customer review rating 4.1/5

Jahja T. T. Families - 13/10/2019 AccorHotels review

We were came on Saturday oct 5th at 11:00 am for check in. The front staff told that maybe on 12:00 hrs we could get the rooms. We went out for lunch, and back on 13. But still no rooms available. Waited until 2 pm, still no rooms. Waited until 2:30 and complain hard. Finally just got the room by 3 pm, after asking for the manager in charge, which was not there. The manager never showed his/her face to us to explain the situations.

Dear Mr. Jahja Tear t., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations. I have conveyed your issues to our concern department regarding for late check in time and our manager on duty who was not there because she was handling another event and guest at that moment. Please allow me to exprest my sincerest apology for knowing this issues tardily. At Novotel, we strive to provide a superior service for every customer. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Our kindest regards Benjamin Castel General Manager

Excellent facilities and service from a most welcoming and friendly staff.

Customer review rating 4.1/5

Garry Families - 13/10/2019 AccorHotels review

Excellent facilities and service from a most welcoming and friendly staff. As westerners, we felt very welcome and thoroughly enjoyed our time at Novotel Semarang. We would definitely stay again!

Dear Mr. Garry G., Thank you for having your valuable time to share your recent stay experience with us. We are grateful to hear that you have an enjoyeable moment throughout your stayed with us. I will definitely share this lovely feedback to all of our staff because this feedback will serve as an encouragement to all of our staff as we strive to make each of our guest always feel heartwarmth being at home every tim they stay in Novotel Semarang. Looking forward for your next visit and should you need further assistance, please do not hesitate to let us know upon your pre-arrival to the hotel at re… Our kindest regards, Benjamin Castel General Manager

Was made to feel most welcome

TripAdvisor rating 4.0/5

boghos93 Business - 13/10/2019 TripAdvisor review

GM Benjamin Castel went out of his way to help us with a booking at Grand Mercure in Yogjakarta. All staff went out of their way to make us feel special and most welcome! Hotel location next to a big shopping mall is convenient. The rooms are clean and fresh. Staff is great

Dear Mr. Boghos93, Thank you for choosing Novotel Semarang as your preferred accommodation in Semarang. Thank you for having your valuable time to write your recent stay experience and giving us the praise for our high quality of facilities and services. We are very glad to hear that the level of service from our entire team pleased you and make you feel welcome and special. I will surely share this positive feedback to our entire team as we strive to give our best service to all of our loyal guest. We are looking forward to keep welcoming you back in the near future. Warmest regards, Benjamin Castel General Manager

GOOD PLACE

Customer review rating 4.1/5

Dody S. Business - 11/10/2019 AccorHotels review

I AM VERY SATISFIED FOR THE COMFORT GIVEN BY NOVOTEL,

Dear Mr. Dody S., Thank you for choosing Novotel Semarang as your preferred accommodation in Semarang. We are glad to hear that you enjoyed your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Good stay

Customer review rating 4.1/5

Nina Friends - 09/10/2019 AccorHotels review

i'm staying in #5019, bath room needs touch up (especially bath up area) breakfast ok. but during breakfast, my coffee was accidentally spilled over on my cloth and floor. It took quite sometimes for the staff to come and clean up the mess. i love the steak and sop buntut on my dinner. it's the best :)

Dear Mrs. Pinasti Hening P., Thank you for having your valuable time to share your recent stay experience. We do regret for the inconvenience you have experienced particularly in bath-tub area in your room. We are underprogressing for a maintenance to touch up every each of facilities in guest room startting from the 8th floor and so on. We are thanking you for your comprehension. Meanwhile, we are glad to hear that you love our steak and sop buntut as your dinner. I will share your comment to our concern department. We value each of our guest comment and this will become an encouragement to all of our staff as we strive to continuosly improve the quality of our services and facilites. We hope that we have the honour to welcoming you back in Novotel Semarang to serve you better in the future. Sincerely, Benjamin Castel General Manager

Friendlyness

Customer review rating 4.1/5

Gene S. Couples - 08/10/2019 AccorHotels review

You have very helpful staff at the counter in explaining road, foods, and taxi. Keep it up!

Dear Mr. Gene W S., Thank you for having your valuable time for sharing your recent stay experience with us. We are glad to learn that you had an enjoyable moment during your visit in Novotel Semarang. Your comment will become a motivation to all of our staff as we strive to serve all of our loyal guest optimally. We are looking forward to welcome you back in Novotel Semarang for our best guest service experience. Sincerely, Benjamin Castel General Manager

It was ok

Customer review rating 4.1/5

Minggoe M. Couples - 06/10/2019 AccorHotels review

Nice hotel..keep it clean..

Dear Mrs. Minggoe m., We very much appreciate your comment and rating regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward o welcoming you back in Novotel Semarang in the near future. Sincerely, Benjamin Castel General Manager

Satisfied

Customer review rating 4.1/5

Limcheowhong Business - 06/10/2019 AccorHotels review

Overall is good

Dear Mr. Cheow Hong L., We very much appreciate your comment and rating regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Satisfied, comfort and good hospitality

Customer review rating 4.1/5

Achmad R. Business - 04/10/2019 AccorHotels review

It was exciting stay at Novotel Hotel for two night. Bathroom, room, food are ok.

Dear Mr. Achmad R., We very much appreciate your comment and rating regarding your stay at the Novotel Semarang. We are glad to learn that you really enjoyed your stay with us particularly you were satisfied with our room and food as well. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Highly disappointing

Customer review rating 4.1/5

Yuguo Business - 03/10/2019 AccorHotels review

The hotel is old and not maintained properly. The room has musky smell that makes me sick. I'm very sensitive to dust and can tell that the sofa has not been cleaned thoroughly for a long time. The sofa is shaky when I sat on it, making weird noises. The towels smells so bad. (To me, this is a basic need. Clean towels!) The shower curtain is dirty. No shavers provided in the room. The cupboard doors cant even be closed! The windows have not been cleaned for the longest time. I can't see the view from inside. Can't believe this is Novotel.

Dear Mr. Yosua Ng, Thank you for taking the time to share your constructive feedback regarding your recent stay experience at the Novotel Semarang. We do regret that your experience did not meet your expectations particularly in your room which was dusty, sofa was shaky, towels was not clean and the unproper cupboard. I have shared this matters to our concern departments. Please rest assured that we are taking the appropriate measures to address the problem and prevent future recurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benjamin Castel General Manager

Good Customer Service

Customer review rating 4.1/5

Sam Solo - 02/10/2019 AccorHotels review

Customer service is good. Room condition not satisfactory. Stains on toilet sink and floor, ants on table. Worst experience of all is when spa therapist insisted on illegal activity and when refused demanded a tip of at least Rp100, 000 on top of the massage fee. Such audacity!

Dear Azmi Bin A., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. We are thanking you for your constructive feedback regarding the cleanliness in your room and our concern department is fixing it for the moment. Moreover, we do regret for your unfortunate experience with our SPA Therapist, we have taken the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Benjamin Castel General Manager

Okay one

Customer review rating 4.1/5

Wicky A. Business - 30/09/2019 AccorHotels review

The breakfast was good. I like the Jamu. Could not sleep because of the sounds from the outside and the flickering exit lamp right in front of the 808.

Dear Mr. Wicky a., We very much appreciate your review regarding your stay at the Novotel Semarang. We are glad that you enjoyed our jamu drink which was served directly by the Jamu Lady. We do our utmost to pointing out the authenticity of one of Indonesian traditional beverage. Furthermore, we do regret for the inconvenience you encountered in our hotel particularly for the noise and the flickering lamp in front of room 808, we have taken the proper action to prevent the future recurrence. We hope that we have the chance to welcoming you back in Novotel Semarang to serve you better in the near future. Best regards, Benjamin Castel General Manager Benjamin Castel General Manager

Happines

Customer review rating 4.1/5

Ikhwan I. Couples - 29/09/2019 AccorHotels review

Im so happy staying in novotel semarang

Dear Mr. Ikhwan I., Thank you for being our returnee and the accor loyal member. We do really apreciate your positives feedback and rating for our hotel and service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Personal Opinion

Customer review rating 4.1/5

Rrg Business - 28/09/2019 AccorHotels review

+Overall was good. +Complimentary room upgrade following personal elite status.

Dear Mr. Ronald Rendra G., Thank you for having your valuable time to give your positive feedback and rating for Novotel Semarang. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services especially to our returnee and accor loyal member. We are looking forward to welcoming you back in Novotel Semarang for our best guest service experience. Sincerely, Benjamin Castel General Manager

Good experience

Customer review rating 4.1/5

Ghaisani Business - 23/09/2019 AccorHotels review

Overall, my stay at Novotel Semarang was great. However, I noticed that I didn't get some of the toiletries which were written in the guideline (inside the bathroom), for example Comb & Cotton Buds. Also, there was no granulated sugar as one of the topping choices for Pancake & Waffles. I asked to the staff, but it seemed like he didn't know what a granulated sugar was as he brought me White Sugar instead of granulated sugar like I asked. But those were not major problems, I still enjoyed my stay here.

Dear Mr. Ghaisani Kusumo W., Thank you for having your valuable time to share your recent stay experience in Novotel Semarang. First of all, I deeply regret for the miscommunication that you had with our staff during your breakfast. We have address this issue to our concern department and please rest assured that we will prevent the future recurrence. Afterwards, regarding the amenities in your room, we provide it as per our room standard and any other amenities will be provided based on our client request for free of charge. Furthermore, we are glad to hear that you enjoy your stay with us and we hope that we still have the honour to welcoming you back in Novotel Semarang to better serve you in the near future. Should you have any other inquiries for your pre-arrival in our hotel, please do not hesitate to contact us at re… Sincerely, Benjamin Castel General Manager

Business stay

Customer review rating 4.1/5

Capt E. S. Business - 23/09/2019 AccorHotels review

Received a warm welcome and all thru my stay i received excellent high quality professional service and was acknowledged. Professional team.

Dear Mr. Captain Eugene S., Thank you for always choosing Novotel Semarang as your accommodation destination in Semarang. It is our greatest pleasure to be able to give our utmost to all of our guest especially to our loyalty. This comment will serve as an encouragement to all of our staff as we continuously to improve our facilities and services in many aspect. Looking forward to welcoming you back in Novotel Semarang! Should you need further assistance for your pre-arrival to our hotel, please do not hesitate to let us know at re… We will be delightful to assist you. Sincerely, Benjamin Castel General Manager

Everything was great except....

Customer review rating 4.1/5

Edward Families - 21/09/2019 AccorHotels review

...there was a delay in our room being available despite not arriving until 5pm. We had to wait approx. 45 minutes. Apart from this, everything was great. Staff very friendly, breakfast was good, rooms clean and comfortable and location was ideal.

Dear Mr. Edward B., Thank you for choosing Novotel Semarang as your accommodation destination in Semarang. We are glad to hear that you enjoyed your recent stay with us. It is such a greatest complimentary that we are delighful to receive from our loyal guest. I will share your comments with all of our team particularly in restaurant, front office, and housekeeping department and this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you back in Novotel Semarang for our best guest service experience. Sincerely, Benjamin Castel General Manager
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