Novotel Semarang Hotel 4 stars

TripAdvisor rating 4.0/5 927 reviews
Novotel Semarang
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+ 23 Services
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Room 1

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Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • AHMAD YANI AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132
semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Contact email

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :   JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: A partir de 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: A partir de 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: A partir de 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: A partir de 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: A partir de 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: A partir de 72
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SQUARE RESTAURANT

Type of cuisine: International

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CITRUS RESTAURANT

Type of cuisine: International

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club 123

Photo non contractuelle / Strictly non binding

Enjoy your night in club 123

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

4,230 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

927 reviews

Bad experience

Customer review rating 4.1/5

E. Families - 11/08/2019 AccorHotels review

Breakfast menu taste so bad Room with old furniture and bad maintenance (look dirty) For the bathroom because the air flow not good. The Towels smells like havent washed before.

Superb !

Customer review rating 4.1/5

Hafizh A. N. Business - 11/08/2019 AccorHotels review

The service was good, also the food was in great flavour of taste and wide variety of choices. One thing that should be improved is the room floor. That wood floor was really noisy when I stepped up on it, every time I walk on it. Sometimes I feel insecure for that floor. You should take a big concern about this. Thanks.

Dear Mr. Hafizh Adi N., We very much appreciate your comments regarding your stay at the Novotel Semarang. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Good Experience

Customer review rating 4.1/5

Y. Business - 10/08/2019 AccorHotels review

Second time stay here, good facility and service. Focus on improving the food quality and variant, specifically the breakfast food, will be a better value for the hotel.

Customer review rating 4.1/5

Vanz Families - 10/08/2019 AccorHotels review

At the first time of our arrival, I was asked whether there is an access lift for an elderly guest (or wheelchair user) from the basement parking area. Sadly, a custodian said "no" (maybe he is a trainee one). So my mom had to climbed up the stairs to reach the hotel's lobby before we finally found that there is a lift from the basement parking area to reach our rooms. The restaurant service is very good. The waitress is willing to help elderly guests for their meals. Overall, everything is excellent.

Nice overall experience

Customer review rating 4.1/5

Septo A. Business - 10/08/2019 AccorHotels review

Nice room although on a bit oldies interior, nice breakfast, great lobby, great staff services and communication

Good

Customer review rating 4.1/5

Anonymous Business - 08/08/2019 AccorHotels review

Excelent

Dear Mr. M. K., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back soon in the near future for our best guest experience. Sincerely, Benjamin Castel General Manager

friendly staff, comfy room

Customer review rating 4.1/5

S. H. Business - 07/08/2019 AccorHotels review

satisfying, strategically located.

Dear Mr. Soehardi H., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

first experience stay in Semarang, good

Customer review rating 4.1/5

Lie J. Solo - 06/08/2019 AccorHotels review

the Room and hotel facility good and clean

Dear Mr/Mrs. Lie J., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back soon in Novotel Semarang for our best guest service experience. Sincerely, Benjamin Castel General Manager

Maybe Novotel Semarang need a parking system?

Customer review rating 4.1/5

Febriyanti Families - 05/08/2019 AccorHotels review

i checked in July 27, and checked out July 28 at Novotel Semarang, after checked out me and my family went to the Paragon mall in front of the hotel, and my car was still in the hotel. then after finish from mall, we took the car and when we were at the hotel exit gate, the security was asking whether we stayed at the hotel or not (because the security noticed that we just got back from the mall, and seemed the hotel staff also notice us and asked the security to interview us). i understand if the hotel afraid that people might just use the hotel as parking lot to go to the mall, and if you want to make sure that your hotel is not being used as parking lot, then better to create a parking system, ,maybe like parking stamp for staying guests/ meeting a staying guest / have meeting or event at your hotel and if no stamp then there is parking fee per hour. i think that's more proper to do especially in hospitality industry rather than interviewing every guest on exit gate.

Dear Mrs. F. Febrianti, Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benjamin Castel General Manager

Great to be back at novotel semarang

Customer review rating 4.1/5

Yeheskial C. G. Families - 05/08/2019 AccorHotels review

Serve very well, but the room lighting is too dark

Dear Mr. Yeheskial Catur g., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Good hospitality

Customer review rating 4.1/5

Indah I. Business - 04/08/2019 AccorHotels review

Clean & cozy place

Dear Mrs. Indah I., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Cozy and exclusive are matters

Customer review rating 4.1/5

Nurman Business - 01/08/2019 AccorHotels review

It was super cozy and hommy room. I enjoyed the bathroom as well because it was clean with completed toilet sanitary. I also like service as the reseptionist was very friendly with their smiley face. Thanks you as well for woke me up as requested.

Dear Mr. Nurman S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Great location and kind staffs

Customer review rating 4.1/5

A., B. Solo - 01/08/2019 AccorHotels review

Nice, kind staffs, great location but the foods of breakfast is less satisfying.

Dear Mr. B. A., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Need Improvements

Customer review rating 4.1/5

Aditya Families - 29/07/2019 AccorHotels review

We stay for one night only, but my experience different from view months back first the food, vegetables is over cook, to salty. Room the towel smells likes burns and another towel stinky.

Dear Mr. Aditya S., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benjamin Castel General Manager

poor

Customer review rating 4.1/5

Guest Business - 28/07/2019 AccorHotels review

the frontdesk is very unproffesional. the food is poor, the room is old.

Dear Mr. Erdika I., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Benjamin Castel General Manager

My Stay in Novotel Semarang

Customer review rating 4.1/5

Hery Business - 28/07/2019 AccorHotels review

Service is good. Hotel is old but clean. Food quality and variation for breakfast is bad (not suitable for 4 stars hotel starndard).

Dear Mr. Herytoh, Thank you for choosing Novotel Semarang as your accommodation destination in Semarang. I have shared your comments to our department concern. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that we have the honour to welcoming you back in the near future for a better guest service experience. Sincerely, Benjamin Castel General Manager

Confortable Hotel in Very Good Location

Customer review rating 4.1/5

Kusumo B. N. Business - 25/07/2019 AccorHotels review

My stay was very comfortable, I've got enough space of room in 1st floor and good amenities as well. However, during my sleep I was woke up at 10 to 11 pm because the live music. The good thing is the music not last very long and I manage to sleep again.

Dear Kusumo Bambang N., We very much appreciate your comments regarding your stay at the Novotel Semarang. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Kind regards Benjamin Castel General Manager

Great stay

Customer review rating 4.1/5

Erwin S. Families - 24/07/2019 AccorHotels review

I arrived rather late after a long trip and the hotel staff cheered me up with their hospitality, Excellent.

Dear Erwin S., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem regarding the hot water in the pool and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benjamin Castel General Manager

Perfect hospitality

Customer review rating 4.1/5

Henky K. H. Business - 22/07/2019 AccorHotels review

Perfect hospitality: I got called from Hotel to confirm my time arrival, and they prepared the room perfectly.

Dear Mr. Henky Koes H., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

average not real value for money

Customer review rating 4.1/5

Anthony M. Business - 22/07/2019 AccorHotels review

expected more.. had stayed last year with overall better experience

Dear Anthony M., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In order to prevent future occurrence, please kindly to share any further feedback to us through in… and rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benjamin Castel General Manager
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