Novotel Semarang Hotel 4 stars

TripAdvisor rating 4.0/5 923 reviews
Novotel Semarang
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Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • AHMAD YANI AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132
semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Contact email

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :   JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 Queen Size bed

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen Size bed

  • Max. number of persons: ‌4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen Size bed

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 Queen Size bed

  • Max. number of persons: ‌4
  • Area: From 72
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SQUARE RESTAURANT

Type of cuisine: International

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CITRUS RESTAURANT

Type of cuisine: International

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club 123

Photo non contractuelle / Strictly non binding

Enjoy your night in club 123

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

4,085 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

923 reviews

A little disappointed

Customer review rating 4.1/5

H. Families - 13/06/2019 AccorHotels certified review

We checked in at 18.00wib, but the both rooms not complete with towels. My booking rooms for non smoking, but i got smoking rooms, the Front Office said during ramadhan, all rooms non smoking, actually 1 room beside my room just opened the door and a guy inside is smoking inside. The sink leaked out due to old and less maintenance. Several days before, i stayed at novotel surabaya and novotel jogjakarta, everything just fine.

Dear Mr. Pasdon H., Thank you for choosing us as your accommodation in Semarang and for taking your precious time to share your recent stay experience with us. We deeply apologize for the inconvenience you experienced due to the smoking rooms and our room condition. We have shared your feedback to our respected departments for room improvement and communication concern. Rest assured that such thing will not happen again in the future. We hope to have the honour of welcoming you back at Novotel Semarang in the future with our improved service and facilities. Our kindest regards, Benjamin Castel General Manager

Good

Customer review rating 4.1/5

Anonymous Families - 12/06/2019 AccorHotels certified review

Good but please pay more attention for the cleanliness of the bed sheet

Customer review rating 4.1/5

Welly S. Families - 12/06/2019 AccorHotels certified review

i was very upset for the service of this hotel , especially fr house keeping they did not care fr to clean up room n no towel at the room --- even we request till 4 times no body sent it till we strongly complaint towel deliver at 8 PM ( its too late for shower ) very bad service hotel ///////

Great service from staffs

Customer review rating 4.1/5

Mc Couples - 12/06/2019 AccorHotels certified review

Accommodating Staffs

Better Experience

TripAdvisor rating 4.0/5

ronnygandey Family - 12/06/2019 TripAdvisor review

This was my second stay in this hotel. Staffs were friendly and very helpful. The breakfas, this time, to me was far better than my last stay. There were three areas need improvement, i.e. 1) the broken/cracked vanity sink in the bathroom need to be replaced, 2) parking management need to be improved 3) stop asking credit cards with any reasons since during my booking via accor.com no crediut card were asked. I do not understand why global policy void by the local staff ? thank you

Dear Ronny Gandey, Thank you for choosing us as your destination accommodation in Semarang and for taking your valuable time to share your recent stay experience with us. It was a pleasure for us to have you here as our guest. We are glad that you were satisfied with our services. However, we do apologize for the inconvenience during your stay. On the other hand, we are thankful for your constructive feedback regarding our bathroom, parking management, and communication concern. Currently, we are in the midst of room refreshment to give our rooms better ambiance. Refurbishment is indeed needed to create and maintain comfort for the guests. We are also following up on the reception service to deliver a better guest experience. We hope to have the honour of welcoming you back at Novotel Semarang in the future with our improved facilities and service. Please do not hesitate to contact us directly to ask for our assistance when you decide so. Kindest regards, Benjamin Castel General Manager

A non-Novotel experience

Customer review rating 4.1/5

Emile Couples - 11/06/2019 AccorHotels certified review

The service is ok. Checking-in went smooth, checking-out as well. The maintenance of the property is far from what I'm used to when staying at Novotel. Outdated bathroom, smelly airconditioning, room not perfectly clean. Meals and garbage was throughout the hallways. In the corridors, the airconditioning was even leaking through the ceiling.

Better than last time

Customer review rating 4.1/5

Manuel M. G. Families - 11/06/2019 AccorHotels certified review

Staff were friendly and very helpful. Sleep experience was also all right. The breakfast this time was better than last time. The only drawback was the vanity sink in the bathroom was broken/cracked (room 412). Overall it was ok

satisfied

Customer review rating 4.1/5

Ambang A. Business - 11/06/2019 AccorHotels certified review

The room was spacious but the sofa seems need to be replaced . Hotel location is perfect for people that stay for either business or leisure. Food need to be improved to reflect 4/5 star hotel as well as car parking lot Overall we are pretty much satisfied and will stay again when travelling to semarang best regards ambang

Dear Ambang A., Thank you for choosing us as your accommodation and for taking your valuable time to share your recent stay experience with us. It was a pleasure for us to have you here as our guest. We are pleased to hear that you enjoyed your stay here. However, we deeply regret that you experienced some inconvenience. Your constructive feedback of our sofa and food will be taken into our evaluation for improvement to deliver best guest experience to all of our guests. We hope to have the honour of welcoming you back at Novotel Semarang in the near future with our improved service. Warmest regards, Benjamin Castel General Manager
Customer review rating 4.1/5

Andreas E. Families - 08/06/2019 AccorHotels certified review

employees are less responsive when serving when I call the bellboy I have to wait a long time and ask until 3 times and the service in the restaurant is a little unsatisfactory

Dear Andreas e. Saputra M., First of all, thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share your stay experience. We deeply apologize that you experienced such inconvenience during your stay with us. We have shared your feedback with the concerned departments to improve our service speed and professionalism as well as friendliness to deliver "Feel Welcome" spirit. Thank you again for sharing your experience, and we hope your next visit will be much better with our improved service. Kindest regards, Benjamin Castel General Manager

Disappointing

Customer review rating 4.1/5

Anonymous Couples - 07/06/2019 AccorHotels certified review

Housekeeping is bad. Toilet,bathtub not clean. Tea cups in room had stains from previous use. Absolutely not acceptable.

Dear Arnab M., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. We have shared your feedback to our concerned departments for evaluation and improvement, particularly for room cleanliness, service and facilities. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Our kindest regards, Benjamin Castel General Manager

Disappointing hotel

Customer review rating 4.1/5

Richard A. Families - 05/06/2019 AccorHotels certified review

It was very disappointing For a Novotel, I never would’ve imagined this kind of service

Dear Richard A., Thank you for choosing us as your accommodation in Semarang and for taking your precious time to share your recent stay experience with us. We deeply apologize for the inconvenience you experienced during breakfast and the television channel. We have shared your feedback to our respected departments for room, guest service, and facility improvement. Rest assured that such thing will not happen again in the future. We hope to have the honour of welcoming you back at Novotel Semarang in the future with our best guest service. Warmest regards, Benjamin Castel General Manager

Great

Customer review rating 4.1/5

Dina S. Families - 05/06/2019 AccorHotels certified review

Large room but the bed were small even i stayed in deluxe room.

Dear Arundina S., Thank you for choosing us as your accommodation in Semarang and for taking your precious time to share your stay experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Benjamin Castel General Manager

My Stay at Novotel Semarang

Customer review rating 4.1/5

B S. Families - 05/06/2019 AccorHotels certified review

Hotel with good price, location and facilities. I have stayed many times in this hotel. In my latest stay the services provided by staffs is still consitently acceptable and food quality --that I ordered thru room service-- are delicious. The only concern from me is about the food variety and taste served in the restaurant (especially during iftar (breakfast post fasting during Ramadhan) is not good and not really representing Accor hotel in comparison to other places locally and internationally. I really missed the food quality that served in my previous visits.

Dear Mr. Bambang S., Thank you for trusting Novotel Semarang as your accommodation destination in Semarang. We do very much appreciate your comments regarding your stay here. I have shared your comments with our respected department concern. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services quality and facilities. Thank you again for sharing your experience with us, and we hope that we have the honour to welcoming you back here for our best guest service experience. Sincerely, Benjamin Castel General Manager

Ok

Customer review rating 4.1/5

Kiat Business - 04/06/2019 AccorHotels certified review

One of wooden sofa legs needs repair so hotel guest can enjoy watching TV program

Dear Mr. Kiat T., We do very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive a feedback. I have shared your feedback to our department concern. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and facilities. Thank you again for sharing your experience, and we hope that we can be welcoming you back here for our best guest experience. Warmest regards, Benjamin Castel General Manager

Best Location

Customer review rating 4.1/5

J. Families - 04/06/2019 AccorHotels certified review

Great value hotel with great location

Dear J., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Benjamin Castel General Manager

disappointed

Customer review rating 4.1/5

Dian T. Families - 02/06/2019 AccorHotels certified review

1. Makan Sahur was not ready by the time guests coming. It happened manytimes. 2. The food was not complete at Makan Sahur. 3. We have to pay for extra Drinking Water, while the room doesn’t provide Clean Water to drink. ???

Dear Dian T., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. We have shared your feedback to our concerned team for improvement regarding our sahur service and drinking water. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Our kindest regards, Benjamin Castel General Manager

Nice room and good location

Customer review rating 4.1/5

Adi H. S. Couples - 01/06/2019 AccorHotels certified review

The room is big and clean. The location is in front of paragon mall. The staff is helpful and friendly. The bar/welcome drink is below my expectation. I can't drink beer or fresh juice. This is the poorest experience during stay in accor hotel. Also the facility in premier floor is poor. The lounge is closed permanently. Minibar is just 2 drinks and 1 chip. The quality of breakfast also poor. The staff is not friendly and helpful. The food quality is poor.

Dear Adi S., Thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share us your recent stay experience . We are very glad to learn that you enjoyed our room and service. However, we regret that our facilities was not up to par. Your feedback regarding our bar/welcome drink and breakfast has been taken seriously into our evaluation for improvement. We hope to have the honour of welcoming you back at Novotel Semarang in the future with our service improvement. Kindest regards, Benjamin Castel General Manager

Very comfortable

Customer review rating 4.1/5

Arvind S. Families - 01/06/2019 AccorHotels certified review

Neat, clean and pleasant.

Dear Arvind S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our warmest regards, Benjamin Castel General Manager

Good and comfort place for stay

Customer review rating 4.1/5

Tony Families - 31/05/2019 AccorHotels certified review

Good experiance for stay but your dinner food not delecius, better food in a break fast

Dear Tony A., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Benjamin Castel General Manager

Nice hotel, but...

Customer review rating 4.1/5

Harris S. Business - 27/05/2019 AccorHotels certified review

It's satisfying experience staying at Novotel Semarang. However, if you ride a motorbike, you will be treated differently from driving a car. When using bike, you are not allowed to enter the main gate, you have to enter from back gate, located behind the hotel. And your bike must be parked far away from the hotel. To make matter worse, you have to walk along dirty roofless path to reach the lobby. Can't imagine what happens when it rains. So, Novotel has to treat the guests fairly, both riding a motorbike or driving a car. Please, stop discriminating motorbike-ride guests. They pay the same price as the car-drive ones!

Dear Harris Hermansyah S., Thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share your recent stay experience. It was truly a pleasure for us to have you here as our guest. However, we deeply regret that you experienced such inconvenience due to our motorbike policy. Your feedback has been shared to our concerned departments and management for improvement and follow-up. We hope t have the honour of welcoming you back at Novotel Semarang in the future with our improved service and warm hospitality. Kindest regards, Benjamin Castel General Manager
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