Novotel Semarang Hotel 4 stars

TripAdvisor rating 4.0/5 945 reviews
Novotel Semarang
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+ 23 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • AHMAD YANI AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132
semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Contact email

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :   JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 72
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SQUARE RESTAURANT

Type of cuisine: International

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CITRUS RESTAURANT

Type of cuisine: International

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club 123

Photo non contractuelle / Strictly non binding

Enjoy your night in club 123

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

4,379 reviews

tripadvisor

TripAdvisor Rating 4.0/5

945 reviews

nice place, lovely pool, and strategic place

Customer review rating 4.1/5

Indah N. Families - 05/11/2019 Confirmed reviews AccorHotels

I love this place as the place is strategically located in the city center. The room and the amenities are nice, although I found the room to be slightly smaller than I thought. Service is good and the staff are very friendly indeed

Dear Mrs. Indah n. S., Thank you for sharing your recent stay experience with us. We are glad to know that you had an enjoyable stay in Novotel Semarang particularly the helpfulness and warmness which were delivered by all of our staff make your stay more memorable. We are pleased to share that we have certain types of room which have a bigger size than the room you were staying in. Should you need further enquiries for our room typeps, please do not hesitate to send it at re… Our team would be more than happy to assist your needs. We are looking forward to welcoming you back here soon. Warmest regards, Benjamin Castel General Manager

Poor check in experience

Customer review rating 4.1/5

Jimmy S. Business - 03/11/2019 Confirmed reviews AccorHotels

I have informed the check in officer on my late arrival (16.00 WIB), and the officer said they will have the room ready before that time. When I actually arrived at the hotel, the room wasn’t ready and they have me waiting on the hotel lounge. The worst thing was while waiting for the room, the officer came to me and asking for the payment settlement (kindly be noted that i was in the middle of a conversation with one of your hotel guest) in my opinion this was inappropriate timing and very embarrassing to discuss payment in public area. I am an active accor member, questioning payment with your own member displaying the fact that there were no significant benefit whether you are an Accor member or not.

Dear Mr. Jimmy S., Thank you for your sharing us your recent stay experience with us. We deeply regret for the incovenience you had during your check in process, waiting time to get your room, and the discomfort gesture from our staff front liner. I have shared this comment to our concern department and we have taken an action to address all the matters to prevent the future recurrence. Once again, we do really apologize for the immaturity you experienced with us. It is our hope that you will grant us the opportunity to better serve you in the near future. Warmest regards, Benjamin Castel General Manager

Very good just one problem

Customer review rating 4.1/5

Brian D. Business - 31/10/2019 Confirmed reviews AccorHotels

Overall it was very good

Dear Mr. Brian D., Thank you for choosing novotel Semarang as your accommodation destination in Semarang. We are glad to learn that you enjoyed your recent stay with us. I will certainly share this comment to our team because we appreciate each of our guest concern and this will become an encourgament to our staff to continuosly improve our services and facilities. We look forward to welcoming you back soon. Warmest regards, Benjamin Castel General Manager

Personal Opinion

Customer review rating 4.1/5

Rrg Business - 29/10/2019 Confirmed reviews AccorHotels

Overall was good, except one thing that is, my taxi arrangement request for the next morning was not well communicated from night-shift receptionist staff to morning-shift receptionist staff and that made me nearly be late for meeting.

Dear Mr. Ronald Rendra G., Thank you for having your valuable time to share your recent stay experience with us. I deeply regret for the inconvenience you encountered for your taxi order was not well executed due to misscommunication between our front desk team. I have shared this feedback to our concern department. Please rest assured that we have taken the proper measure to address this matters in order to prevent any future recurrence. Once again, thank you for giving us your feedback and always being our loyal member in Accor Hotel. It is our hope that you grant us the ooportunity to better serve you in the near future. Warmest regards, Benjamin Castel General Manager

Way too old and dark

Customer review rating 4.1/5

W L. Solo - 29/10/2019 Confirmed reviews AccorHotels

It's clean, convenience location. however, there's too much dark woody deco / furnitures and too old, feel like haunted, uncomfortable feeling thru our the premises.

Dear Mr. Chun Wa Westley L., Thank you for having your valuabe time to share us about your experience at the Novotel Semarang. I deeply regret that your stay was not up to your expectations particularly the lighting in your room which become the highlight of what made your stay was uncomfortable. We do really appreciate for each of our guest concern because our guest comfort is our toppest priority for maintaining our quality of services and facilities. Please rest assured that we have taken the appropriate measures to address the problem in order to prevent any future recurrence. Once again, we are thanking you for your constructive feedback and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Benjamin Castel General Manager

Nice hotel

Customer review rating 4.1/5

Orpha J. Families - 27/10/2019 Confirmed reviews AccorHotels

We were enjoy stayed in your hotel. It is because the hotel is very nice, the room, the staff and also the location.

Dear Mr / Mrs. Orpha J., Thannk you for sharing your recent stay experience with us. We are overwhelmed to know that you had an enjoyable stay with us particularly by the warmness services delivered by our staff, the facility in the room, and the perfect location of our hotel which is right in the center and closed to certain well known touristique sites in Semarang that makes Novotel Semarang is the best choice for traveller who wish to do both for leisure and business at the same time. Once again, we do really appreciate for your positive feedback. We are looking forward to welcoming you back soon. Warmest Regards, Benjamin Castel General Manager

good location and friendly staff

Customer review rating 4.1/5

Monafina F. S. Business - 26/10/2019 Confirmed reviews AccorHotels

I had booked 3 rooms , but only 2 are ready even though we arrived late . It takes about 15 minutes to get the keys and it takes 30 minutes to get the last room ready for us . Location are good and easy access . Being an old hotel , bath rooms need renovation , bath tub really need to be replaced soon.

Dear Mrs. Monafina Francis S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to know that our staff can deliver well their warm service to our loyal guest. However, we deeply apologize for the inconvenience you encountered in your room facility such as the bathroom condition and the bahtub which has been included to our maintenance project to be executed step by step. Please rest assured that we have taken a proper measure to address the problem to prevent any future recurrence. Once again, thank you for your kind feedback and it is our hope that we can welcoming you back in Novotel Semarang in the near future. Sincerely, Benjamin Castel General Manager

Old outdated hotel

Customer review rating 4.1/5

Per F. K. Business - 24/10/2019 Confirmed reviews AccorHotels

Simply cant understand why after so many years that the management let the hotel completely run down without any kind of improvement to interior. Rooms are smelly, bed mattresses are flat and hollow, furniture are near to breakdown, a lot of mosquitoes anywhere. Staff are good and that is properly the best i can say about this hotel. Close to be a 2 star hotel but 3 will properly do, never a 4 star hotel.

Dear Mr. Per Friis K., Thank you for taking the time to tell us about your experience at the Novotel Semarang. We deeply apologize for the inconvenience you had during your stay with us particularly the mattress and the furniture condition in our room which have been our top priority recently to be proceed soon as we are currently undergoing a room maintenance in some of our rooms from our highest to lowest floor. We are thanking you for your comprehension and once again please allow me and my team to express our sincerest apology. It is our hope that you will grant us the opportunity to better serve you in the near future. Kindest Regards Benjamin Castel General Manager

Satisfying

Customer review rating 4.1/5

A.. Friends - 22/10/2019 Confirmed reviews AccorHotels

All staff were so friendly and welcome us. Especially the security and concierge were so quick response to our needs without we asking first. Thank you very much for the awesome hospitality.

Dear Mrs. Maria Andreana A., Thank you for choosing Novotel Semarang as your preferred accommodation in Semarang. We are really glad that the services delivered by our concierge and security was truly remarkable by our loyal guest and we deeply appreciate for your comment regarding your journey with us. This meaningful recognition for all of our staff will encourage us to always maintain and improve our quality of service and facility. As our top priority is to make our guest feel welcome and heartwarmth. Looking forward to welcoming you back very soon. Warmest Regards, Benjamin Castel General Manager

Great stay at Semarang

TripAdvisor rating 4.0/5

mataju Business - 21/10/2019 TripAdvisor review

Good hotel situated in city center. Very friendly staff, ready to help with every detail. Wide selections available in breakfast. Located next to a fairly new mall, Paragon mall. Plenty of restaurants nearby.

Dear Mr. Mataju, Thank you for giving your amazingly perfect score to Novotel Semarang. We are glad to know that you had a delightful stay with us and our staff could fulfill your needs with detail. This positive feedback will encourage us to always maintain our efforts and strive to give our utmost for our guest comfort. We are also glad that you enjoyed our breakfast which is presenting a Javanese and Western Cuisine. Novotel Semarang is the perfect location who want to enjoy Semarang's local culture while having their business meeting at Novotel Semarang, they can visit "Lawang Sewu" which is one of the most recognized historical building in Semarang and located nearby our hotel. We are looking forward to welcoming you back in the near future. Warmest Regards, Benjamin Castel General Manager

Visiting Semarang in 2 days with family

Customer review rating 4.1/5

Joko Families - 20/10/2019 Confirmed reviews AccorHotels

Very well-located hotel for a short visit to Semarang. Efficient and fast check-in and check-out, clean and comfortable room, very friendly and helpful staff, cozy ambiance.

Dear Mr. Alloysius Joko P., Thank you for your feedback. We are very glad to know that you had a lasting experience in our hotel. It is encouraging as guest satisfaction is our primary concern. Look forward to welcoming you back soon to Novotel Semarang Sincerely, Benjamin Castel General Manager

Staff were friendly. Lobby was nice. In the whole night was a heavy sound of vibration on the roof. Bedsheets and towels were gray with lots of big stains!! Windos of the room were VERY dirty!

Customer review rating 4.1/5

Anonymous Families - 18/10/2019 Confirmed reviews AccorHotels

A big hygene problem all over. The sanitary fassilies (shower, sink,...) are very old with lots of stains and are molded. Renouvation is accordingly needed. Very heavy vibration sound on the roof, couldn't sleep properly!!

Dear Mr. Shahrzad ep, Thank you for having your valuable time to convey your constructive feedback for Novotel Semarang. We are really glad that the helpfulness and friendliness of our staff could make your stay with us more enjoyable. We are also content that you felt comfortable with the cleanliness in our lobby and also our fusion pizza. Nevertheless, we deeply regret for the inconvenience you encountered in your room particularly the lack of quality and cleanliness for bed sheets, towels, and the sound proof on our 8th floor. I have shared this unfortunate experience to our concern department and please rest assured that we have taken a proper action to prevent future recurrence. Once again, we are thanking you for your meaningful feedback regarding our services and facilities. It is our hope that you will grant us the opportunity to serve your better in the future. Warmest Regards, Benjamin Castel General Manager

Mrs

Customer review rating 4.1/5

Wirasnie R. H. Business - 14/10/2019 Confirmed reviews AccorHotels

Convenient place to stay, clean and nice staffs

Dear Mrs. Wirasnie R., We very much appreciate your comments regarding your stay at the Novotel Semarang. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that our special guests are satisfied with our service which was delivered by our staff as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Kind regards Benjamin Castel General Manager

Steategic location and good in hospitality

Customer review rating 4.1/5

Husein Friends - 14/10/2019 Confirmed reviews AccorHotels

Strategic location Nice and friendly staffs Good breakfast menu and the taste

Dear Mr. Husein A., Thank you for having your valuable time to give a review regarding your recent stay experience with us. We are glad to hear that you have had an enjoyable services because the friendliness of our staff. Afterwards, we are remarking that you love our breakfast menu and taste. I will surely share this lovely feedback to our concern department as this will become an encouragement to all of our staff who always strive to continuously improve our quality of services and facilities. Looking forward for your next visit in Novotel Semarang and should you need further assistance, please do not hesitate to let us know at re… Sincerely, Benjamin Castel General Manager

Novotel Semarang

Customer review rating 4.1/5

Hery Business - 13/10/2019 Confirmed reviews AccorHotels

Service is good but room condition is bad

Dear Mr. Herytoh, Thank you for your valuable time to share your recent stay experience with us. We do really appreciate each our guest feedback because each perspective from our guest that makes our hotel to be more improved in terms of services and facilities. We are underprogressing for room refreshment step by step which is started from the highest until the lowest floor of guest room. We are thanking you for always being one of our most loyal member in our hotel and your constructive feedback for all this time your journey with us. We hope that we have the honour to welcoming you back in Novotel Semarang to serve you better in the near future. Our Kindest Regards, Benjamin Castel General Manager

Disappointed in check in process

Customer review rating 4.1/5

Jahja T. T. Families - 13/10/2019 Confirmed reviews AccorHotels

We were came on Saturday oct 5th at 11:00 am for check in. The front staff told that maybe on 12:00 hrs we could get the rooms. We went out for lunch, and back on 13. But still no rooms available. Waited until 2 pm, still no rooms. Waited until 2:30 and complain hard. Finally just got the room by 3 pm, after asking for the manager in charge, which was not there. The manager never showed his/her face to us to explain the situations.

Dear Mr. Jahja Tear t., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations. I have conveyed your issues to our concern department regarding for late check in time and our manager on duty who was not there because she was handling another event and guest at that moment. Please allow me to exprest my sincerest apology for knowing this issues tardily. At Novotel, we strive to provide a superior service for every customer. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Our kindest regards Benjamin Castel General Manager

Excellent facilities and service from a most welcoming and friendly staff.

Customer review rating 4.1/5

Garry Families - 13/10/2019 Confirmed reviews AccorHotels

Excellent facilities and service from a most welcoming and friendly staff. As westerners, we felt very welcome and thoroughly enjoyed our time at Novotel Semarang. We would definitely stay again!

Dear Mr. Garry G., Thank you for having your valuable time to share your recent stay experience with us. We are grateful to hear that you have an enjoyeable moment throughout your stayed with us. I will definitely share this lovely feedback to all of our staff because this feedback will serve as an encouragement to all of our staff as we strive to make each of our guest always feel heartwarmth being at home every tim they stay in Novotel Semarang. Looking forward for your next visit and should you need further assistance, please do not hesitate to let us know upon your pre-arrival to the hotel at re… Our kindest regards, Benjamin Castel General Manager

Was made to feel most welcome

TripAdvisor rating 4.0/5

boghos93 Business - 13/10/2019 TripAdvisor review

GM Benjamin Castel went out of his way to help us with a booking at Grand Mercure in Yogjakarta. All staff went out of their way to make us feel special and most welcome! Hotel location next to a big shopping mall is convenient. The rooms are clean and fresh. Staff is great

Dear Mr. Boghos93, Thank you for choosing Novotel Semarang as your preferred accommodation in Semarang. Thank you for having your valuable time to write your recent stay experience and giving us the praise for our high quality of facilities and services. We are very glad to hear that the level of service from our entire team pleased you and make you feel welcome and special. I will surely share this positive feedback to our entire team as we strive to give our best service to all of our loyal guest. We are looking forward to keep welcoming you back in the near future. Warmest regards, Benjamin Castel General Manager

GOOD PLACE

Customer review rating 4.1/5

Dody S. Business - 11/10/2019 Confirmed reviews AccorHotels

I AM VERY SATISFIED FOR THE COMFORT GIVEN BY NOVOTEL,

Dear Mr. Dody S., Thank you for choosing Novotel Semarang as your preferred accommodation in Semarang. We are glad to hear that you enjoyed your stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Good stay

Customer review rating 4.1/5

Nina Friends - 09/10/2019 Confirmed reviews AccorHotels

i'm staying in #5019, bath room needs touch up (especially bath up area) breakfast ok. but during breakfast, my coffee was accidentally spilled over on my cloth and floor. It took quite sometimes for the staff to come and clean up the mess. i love the steak and sop buntut on my dinner. it's the best :)

Dear Mrs. Pinasti Hening P., Thank you for having your valuable time to share your recent stay experience. We do regret for the inconvenience you have experienced particularly in bath-tub area in your room. We are underprogressing for a maintenance to touch up every each of facilities in guest room startting from the 8th floor and so on. We are thanking you for your comprehension. Meanwhile, we are glad to hear that you love our steak and sop buntut as your dinner. I will share your comment to our concern department. We value each of our guest comment and this will become an encouragement to all of our staff as we strive to continuosly improve the quality of our services and facilites. We hope that we have the honour to welcoming you back in Novotel Semarang to serve you better in the future. Sincerely, Benjamin Castel General Manager
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