Novotel Semarang Hotel 4 stars

TripAdvisor rating 4.0/5 917 reviews
Novotel Semarang
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Room 1

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Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • AHMAD YANI AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132
semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Contact email

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :   JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 Queen Size bed

  • Max. number of persons: x4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 Single Beds

  • Max. number of persons: x4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen Size bed

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen Size bed

  • Max. number of persons: x4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 Queen Size bed

  • Max. number of persons: x4
  • Area: From 72
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SQUARE RESTAURANT

Type of cuisine: International

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CITRUS RESTAURANT

Type of cuisine: International

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club 123

Photo non contractuelle / Strictly non binding

Enjoy your night in club 123

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more
Novotel Semarang Meeting Room

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

4,030 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

917 reviews

Not satisfied

Customer review rating 4.1/5

Anonymous Families - 18/05/2019 AccorHotels certified review

First walk in to my room: 1. Alot of ants on the bath room table and working table 2. The Shower is so lame and old 3. The water didn't run well

Dear Shinta A., Thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share your stay experience with us. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. Your valued feedback has been shared to our concerned departments for follow-up and rest assured that this will not happen in the future since we do prioritize our guest comfort in their stay experience. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Our kindest regards, Benjamin Castel General Manager

Below my expecntation.

Customer review rating 4.1/5

Lukas A. S. D. Business - 17/05/2019 AccorHotels certified review

Bedroom is okay but not for the bathroom. Breakfast menu was too simple.

Dear Lukas S., Thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share your stay experience. It was an honour for us to have you here as our guest. However, we deeply regret that you experienced inconvenience due to our bathroom. We will investigate and follow up accordingly at your room. Your feedback regarding our breakfast menu is taken into our evaluation for improvement. We hope to have the pleasure of welcoming you back again at Novotel Semarang with our improved service and facilities. Kindest regards, Benjamin Castel General Manager

Bad experience stayed one night during ramadhan time

Customer review rating 4.1/5

Basuki R. Families - 17/05/2019 AccorHotels certified review

Most of the time when I travelled to Semarang with my family were staying at novotel, but this time was very dissapointed especially on the early breakfast ( sahur ) during ramadhan. It was very bad experience when we took the breakfast...all food, drinks, fruits and all were finished and no replenishment...we only got steamed rice and omellete obly. We also did not see anyone served us for coffee or tea, it was horrible.

Dear Basuki R., Thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share your stay experience. We deeply apologize that you experienced inconvenience during your stay with us due to our sahoor. We have taken your feedback seriously within our concerned department for an improvement of service. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Our kindest regards, Benjamin Castel General Manager

Moderate

Customer review rating 4.1/5

Titov Business - 15/05/2019 AccorHotels certified review

The staff are very helpful and polite, but the interior of the hotel is a little bit too old. The room smells like old wood, it’s clean though. For my room, the shower in the bathroom is a little bit broken.

Dear Phiong Patricia S., Thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share your stay experience with us. It was a pleasure for us to have you here as our guest. We are glad to hear that you were impressed by our staff. However, we apologize that you experienced inconvenience due to our bathroom condition. We have taken your feedback to be followed up by our concerned department. We hope to have the honour of welcoming you back at Novotel Semarang in the future with our improved facilities and service. Kindest regards, Benjamin Castel General Manager

Mrs

Customer review rating 4.1/5

Liem H. Families - 14/05/2019 AccorHotels certified review

Always get good service in accor hotel

Dear Liem h., Thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share your stay experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have the honour of welcoming you back at Novotel Semarang in the near future with our best guest experience. Warmest regards, Benjamin Castel General Manager

Mr

Customer review rating 4.1/5

Birawa N. Friends - 12/05/2019 AccorHotels certified review

Satisfactory with one sugestion.

Dear Birawa N., Thank you for choosing us as your accommodation in Semarang and for taking your precious time to share your recent stay experience. It was truly a pleasure for us to have you here as our guest. We are pleased to hear that you were satisfied with our service. However, we are grateful for your feedback regarding our towel cleanliness. Your feedback motivates us to improve our facilities and service to deliver best guest experience. We look forward to welcoming you back at Novotel Semarang in the near future with our improved service and facilities. Warmest regards, Benjamin Castel General Manager

Mr

Customer review rating 4.1/5

H. Business - 12/05/2019 AccorHotels certified review

Overall are good, but some of menus almost empty when the breakfast at the peak load. Please monitor the menus especially around the peak load. Thanks

Dear H., Thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share your stay experience with us. It was an honour for us to have you here as our guest. However, we regret that you experienced inconvenience during breakfast peak load. Your feedback has been taken into our evaluation and improvement. We hope to have the pleasure of welcoming you back at Novotel Semarang in the near future with our improved service.. Warmest regards, Benjamin Castel General Manager

Satisfied

Customer review rating 4.1/5

Rini R. Families - 11/05/2019 AccorHotels certified review

The food is goid

Dear Rini r., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope too have the pleasure of welcoming you back at Novotel Semarang in the future with our improved facilities and service. Warmest regards, Benjamin Castel General Manager

Good stay, but...

Customer review rating 4.1/5

F A. Business - 11/05/2019 AccorHotels certified review

Good quality stay with good location, but breakfast food shall be enhanced (variety and taste)

Dear Febri A., We very much appreciate your comments regarding your stay at the Novotel Semarang. We are glad to hear that you enjoyed your recent stay with us. Your feedback regarding our breakfast for variety and taste will be taken into our evaluation and improvement. We hope to have the pleasure of welcoming you back at Novotel Semarang in the near future with our improved service and guest experience. Kindest regards, Benjamin Castel General Manager

novotel standar?

Customer review rating 4.1/5

Daniel Business - 09/05/2019 AccorHotels certified review

im asking non smoking room but my room is very smelly for cigarret smoke. then i exchange my room to better smell. i dont get welcome drink as complementary of silver membership. nothing special for my membership... dissapointed while in singapore novotel or bali i get that previllage. my friend who book the same room got upgrade while me as a silver membership didnt get anything. think i wont be twice stay at novotel semarang.

Dear Daniel H., First of all, thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share your stay experience with us. We deeply apologize that you experienced such inconvenience during your stay here. Your feedback has been followed up for investigation for evaluation and improvement. We hope to have another chance of serving you better at Novotel Semarang in the future with our improved service and "Feel Welcome" atmosphere. Our kindest regards, Benjamin Castel General Manager

Could have been better

Customer review rating 4.1/5

Gustavo Couples - 08/05/2019 AccorHotels certified review

The personnel was great and the lobby was well curated. The rooms are in desperate need of renovation. It was all clean and looked after, but my room 808 feels old and worn out

Dear Gustavo Elias S., Thank you for choosing us as your accommodation destination in Semarang and for taking your valuable time to share your stay experience with us. It was truly a pleasure for us to have you here as our guest. We are glad to hear that you were satisfied with our staff, lobby atmosphere, and room cleanliness. However, we apologize that our room atmosphere was not up to par due to the old ambiance and furniture. Your feedback has been taken into our consideration for improvement. We hope to have the honour of welcoming you back at Novotel Semarang in the future with our improved service. Kindest regards, Benjamin Castel General Manager

Nice room but the service need to be improved

Customer review rating 4.1/5

Arthur C. Solo - 06/05/2019 AccorHotels certified review

My stay with Novotel Semarang was wonderful, I like the ambience and the hotel near to anywhere of Semarang's icon. The room was nice but the bathroom bit to small and old. I consumed at the restaurant for dinner but by the time no waiter or waitress come to approach me so I was sitting and waiting but since no one come I go myself to the cashier counter asking for menu list.

Dear Arthur C., We very much appreciate your comments regarding your stay at the Novotel Semarang. We are pleased to hear that you enjoyed our hotel ambience and location. However, we apologize that our restaurant service was not up to par. We have taken your feedback seriously to improve our service. We hope to have the honour of welcoming you back at Novotel Semarang with our improved service in the future. Warmest regards, Benjamin Castel General Manager

Good hotel, good room, good location

Customer review rating 4.1/5

David S. Business - 06/05/2019 AccorHotels certified review

Good hotel, good room, good location - very close to the center of the city. Opposite is a Paragon mall where you can find many things.

Dear David S., Thank you for choosing us as your accommodation destination in Semarang and for taking your valuable time to share your stay experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our warmest regards, Benjamin Castel General Manager

Excellent previllage

Customer review rating 4.1/5

Fernandy M. Families - 06/05/2019 AccorHotels certified review

Overall is excellent

Dear Fernandy M., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have the honour of welcoming you back at Novotel Semarang in the near future with our best guest experience. Please do not hesitate to contact me directly to ask for our assistance when you decide so. Warmest regards, Benjamin Castel General Manager

Friendly & helpful

Customer review rating 4.1/5

A I. Solo - 05/05/2019 AccorHotels certified review

Always check my confirmation before arrival & good hospitality during my stay

Dear Abraham I., Thank you for choosing us as your accommodation destination in Semarang and we appreciate you for taking your valuable time to share your stay experience with us. It was truly an honour for us to have you here as our guest. Your positive feedback motivates us to always maintain and improve our service to deliver best guest experience. We hope to have the pleasure of welcoming you back at Novotel Semarang in the near future with our even improved service. Kindest regards, Benjamin Castel General Manager

Overall pleasant experience

Customer review rating 4.1/5

Clement S. Business - 05/05/2019 AccorHotels certified review

Service was great as usual. Just hotel showing its age

Dear Clement S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It was truly a pleasure for us to have you here as our guest. Your positive feedback motivates us to always maintain and improve our service to deliver best guest experience. We hope to have the honour of welcoming you back at Novotel Semarang in the near future. Please do not hesitate to contact us directly to ask for our assistance. Warmest regards, Benjamin Castel General Manager

Overall is good. I notifice in recent 2 stays with this hotel is they started not provide bath robe to the room. It cause much inconvinience. I am hoping this can improve in futre.

Customer review rating 4.1/5

C. C. W. Business - 03/05/2019 AccorHotels certified review

convinient

Dear Chi W. C., Thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share your stay experience with us. We are glad to hear that you enjoyed you recent stay. However, we regret that you experienced such inconvenience regarding the absence of bathrobe. Your feedback is taken into our evaluation and consideration for service and facility improvement. We hope to have the pleasure of welcoming you back at Novotel Semarang in the future with our improved service. Our kindest regards, Benjamin Castel General Manager

Not too bad.

Customer review rating 4.1/5

E. Solo - 02/05/2019 AccorHotels certified review

So so only.. Cafe and lounge is fantastic. Booking wise. Chased to get credit card. I assume my booking is already set. Yet as I already pre informed reservation. Arrival at right after lunch time. I arrived around 1, havent even had lunch. Was told that my room is not ready. Had I know, then I would have eat lunch first. Instead of checking in. I understand it is busy. However, why do I need to pass my cc number if it wasnt reserved for me anyway. Room wise : Feels very2 old, and lighting is very dark inside room. Somewhat it feels kind of scary. All the interiors are old fashioned. I do hope it is improved as soon as possible.

Dear E., We appreciate you for taking your valuable time to share your stay experience with us. We deeply regret that your recent stay did not meet your expectations. We have taken your feedback seriously for service and facility improvement. We hope to have the honour of welcoming you back at Novotel Semarang in the future with our improved service. Kindest regards, Benjamin Castel General Manager

A pleasant stay

Customer review rating 4.1/5

Prima Couples - 02/05/2019 AccorHotels certified review

As usual, Novotel provides accommodation that meets the standard on cleanliness and comfort. Well done.

Dear Prima A., We very much appreciate your comments regarding your stay at the Novotel Semarang. It was a pleasure for us to have you here as our guest. We are very glad to hear that you were satisfied with your recent stay here. Your lovey feedback has been shared to our team and this motivates us to always maintain and improve our service quality. We look forward to welcoming you back at Novotel Semarang in the near future with our best guest experience. Warmest regards, Benjamin Castel General Manager

Not look like Novotel

Customer review rating 4.1/5

Shodiq B. Business - 01/05/2019 AccorHotels certified review

Shower head broken, water temperature sometimes hot then cold then hot...

Dear Achmad Shodiq B., Thank you for taking your valuable time to share your recent stay experience with us. We would like to send our sincerest apologies that you experienced such inconvenience during your recent stay caused by our bathroom facilities. I can assure you that your feedback is taken very seriously and we are in the midst of follow-up on improving our facilities. We hope to have another chance of serving you better with our improved service and facilities. Our kindest regards, Benjamin Castel General Manager
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