Novotel Semarang Hotel 4 stars

TripAdvisor rating 4.0/5 931 reviews
Novotel Semarang
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+ 23 Services
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Room 1

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Children's age
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Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • AHMAD YANI AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132
semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Contact email

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :   JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 72
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SQUARE RESTAURANT

Type of cuisine: International

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CITRUS RESTAURANT

Type of cuisine: International

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club 123

Photo non contractuelle / Strictly non binding

Enjoy your night in club 123

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

4,287 reviews

tripadvisor

TripAdvisor Rating 4.0/5

931 reviews

Overall Satisfied

Customer review rating 4.1/5

Albert Families - 08/09/2019 AccorHotels review

Overall my experience staying at your hotel this time is satisfied. The room is clean, the lobby is nice, all personel is very humble, the breakfast is good but the car parking space is small & the Security guard for the parking stand is not so good. I hope the next time I go to your hotel you can keep the good things and even improving and for parking (basement) hope fully you can add more concern about the Security issue (for example add some ticket so not all person can Come in and out freely).

Dear Mr. Albertus B., We very much appreciate your comment and rating regarding your stay at the Novotel Semarang. Thank you for your constructive feedback to us. I will share your comments with our concern department particularly regarding the security issue to be more aware the parking space in hotel surroundings. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that we have the heonour to welcoming you back in Novotel Semarang and we can serve you better inthe near future. Sincerely, Benjamin Castel General Manager

Fabourite hotel at semarang

Customer review rating 4.1/5

Yuri A. Families - 08/09/2019 AccorHotels review

Overall im satisfied when i stayed at novotel semarang. The rooms got new interior design , more modern. After 4 days i checked out from hotel , i realized that my husbands jeans was left at the room. I contacted at 5 sept to athe hotel but they check for a while and said the jeans couldnt be found.. It could be much better if housekeeping keep my husband jeans but sadly not.

Dear Mrs. Yuri a., Thank you for taking your valuable time to give us a feedback for your recent stay with us. I have shared your comment regarding your husband's jeans to our concern department and we have been given a confirmation that there was no jeans left in your room. Should you need any further assistance and informations, we would be glad to assist you by contacting us through our email address : in… We hope that we have the honour to welcoming you back in Novotel Semarang to serve you better in the near future. Sincerely, Benjamin Castel General Manager

Moderate hotel

Customer review rating 4.1/5

Jeffery Business - 07/09/2019 AccorHotels review

Hotel right at the city. Room has renovated but towel is old & a bit smelly. breakfast quality is moderate. Need to improve/get more English speaking staffs.

Dear Mr. Jeffery T., Thank you for taking your valuable time to give a feedback and rating regarding your stay recently. I have shared your comment regarding the towel to our concern department and we are still progressing to replace all of our towels with the new one. We appreaciate as well the feedback regarding food variety in our breakfast, we will ensure the food variety to be done on daily basis. For your information, we also have an english class training to all of our staff who need to improve their english. Once again, we do really appreciate for all of your feedback to us and we hope that we have the honour to welcome you back in Novotel Semarang to serve you better in the near future. Sincerely, Benjamin Castel General Manager

Good hotel good location good room

Customer review rating 4.1/5

Ds57 Business - 07/09/2019 AccorHotels review

Good hotel good location good room, very near to the center of the city, you can find foods easily around the area.

Dear Mr. David S., We very much appreciate your comments regarding your stay at the Novotel Semarang. We are thrilled to learn that you enjoyed your recent stay with us. Our hotel is located in the central district of the heart of Semarang city. So that, it is always a pleasure to strolling around the hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

nice location

Customer review rating 4.1/5

Heri S. Business - 04/09/2019 AccorHotels review

the receptionist is extremely kind and helpful

Dear Mr. Heri S., We very much appreciate your comment and rating regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I have shared your comment particularly to our receptionist team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Good hotel, location near city centre and old town

Customer review rating 4.1/5

Martinus S. Business - 02/09/2019 AccorHotels review

Nice atmosphere, friendly staff and good room

Dear Mr. Rene G., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Recommended

Customer review rating 4.1/5

Irza Families - 02/09/2019 AccorHotels review

Great location, cozy, near mall, recommended for family with kids

Dear Mr. Irza W., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you back in Novotel Semarang for our best guest service experience in the near future. Sincerely, Benjamin Castel General Manager

Room was clean, good breakfast, overall was good

Customer review rating 4.1/5

Bambang Families - 01/09/2019 AccorHotels review

Ovsrall was good, The furniture in the room was too old, may be refurbished to increase value of this hotel.

Dear Mr. Bambang S., Thank you for spending your valuable time to give us a comment and rating regarding your current stay in Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that we have the honour to welcoming you back in Novotel Semarang in the near future for our best guest service experience.jh Sincerely, Benjamin Castel General Manager

Okay lah

Customer review rating 4.1/5

David T. Business - 01/09/2019 AccorHotels review

I heard from front office (the reseptionist) that buying the hotel ticket from company not increase my member points. And to take away breakfast only can do maximum at 6 AM.

Dear Mr. David T., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that we have the honour to welcoming you back in Novotel Semarang for our best guest service experience. Sincerely, Benjamin Castel General Manager

Great location & cool staf

Customer review rating 4.1/5

Syatar Solo - 28/08/2019 AccorHotels review

Stays for 3 days, location of the hotel is great. Nice room. But the floor seems slippery. Others good. The breakfast plenty choice & good taste. The staff so helpful. Full of smile.

Dear Mr. Syawaludin T., We very much appreciate your comment and rating regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you back here in Novotel Semarang in the near future for our best guest service experience. Sincerely, Benjamin Castel General Manager

Nice experience

Customer review rating 4.1/5

Agustinus N. Families - 26/08/2019 AccorHotels review

Room is a little bit old. Nice cafein lobby level, but unfortunately there are some people smoking in the cafe. Hopefully it should have smoking room since there are some kids over there. We were using upgrade room voucher and we didn't know that we should use 2 voucher for 2 nights, so we need to made a payment for 50K for the last night. Food was very delicious.

Dear Mr. Agustinus N., We very much appreciate your comment and rating regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that we have an honour to welcoming you back in Novotel Semarang for our best guest service experience in the near future. Sincerely, Benjamin Castel General Manager

1nite in Semarang

Customer review rating 4.1/5

Rina Families - 25/08/2019 AccorHotels review

Our room was the conneting superior upgraded from standard room. The bed was comfy & the king bed was spacious enough for my youngest kid sleeping in between adults. The location was facing the Paragon Mall. The parking space was pretty challenging, mostly full at night.. maybe because of the Independence Day holiday. Breakfast was great, many choices. Our kids were happy too. We’d definitely be back to stay here again.

Dear Mrs. Rina Y., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back here again for our best guest service experience in the near future. Sincerely, Benjamin Castel General Manager

Finance

Customer review rating 4.1/5

Tasia Business - 22/08/2019 AccorHotels review

Like staying at home, clean and comfortable

Dear Mrs. Anastasia E., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager
Customer review rating 4.1/5

Anonymous Business - 22/08/2019 AccorHotels review

There were variety of food and good choices, I like the gym and swimming pool facilities.

Dear Mr. Muhammad S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager Benjamin Castel General Manager

nice ambience and service

Customer review rating 4.1/5

Jo S. Business - 20/08/2019 AccorHotels review

always favorite hotel when visit Semarang, nice service from hotel

Dear Bapak Johan S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

really satisfied

Customer review rating 4.1/5

Gunawati W. T. Business - 19/08/2019 AccorHotels review

Friendly staff, delicious breakfast, convenience room

Dear Mr / Mrs. Gunawati R., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Unsatisfied due to wrong expectation

Customer review rating 4.1/5

Jessie C. Business - 19/08/2019 AccorHotels review

Its my fault because I expected that Novotel Hotel is having high standards; But... -the front desk guy personnel is not very helpful and very proud to say that I am not able to upgrade because it was fully booked. -The room has full of dust even the drinking glass -My towel is not white, its like dirty white... :( -One night I asked additional service water bottle from the front desk and he told me how many then I said I need 2 bottles because I have medicine to take and the water in the room is not enough. Then he said fine, he will request from the house keeping to deliver to me but I need to pay. Note: Common, I was travelling from different countries, I did not encounter this type of asking payment for service bottled water. I was so disgust and did not expect with the result of my request. I am not saying that I cant afford to pay for it because it was just less than a dollar but the way I was inform is not right... Never never again!

Dear Jessie Alvarado C., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benjamin Castel General Manager

excellent

Customer review rating 4.1/5

Ida Business - 19/08/2019 AccorHotels review

very good hospitality

Dear Mrs. Zulida Abdul K., We very much appreciate your rating regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Little bit dispointed

Customer review rating 4.1/5

Vitry D. A. Friends - 16/08/2019 AccorHotels review

Long story, you can check about my booked on behalf Miss Duta Pusvita, stayed 14-15 August 2019. Check with your front office staff why i canceled that booked room. Thanks

Dear Mrs. Vitry Dewi a., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benjamin Castel General Manager

Visit to Novotel, Semarang

Customer review rating 4.1/5

Anonymous Friends - 16/08/2019 AccorHotels review

This hotel is lovely, clean, friendly and affordable. My friends and family (14 of us), all agreed it was a fine place to stay. I would stay there again.

Dear Mrs. Kathleen Win, We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager
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