Novotel Semarang Hotel 4 stars

TripAdvisor rating 4.0/5 911 reviews
Novotel Semarang
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Room 1

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Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • AHMAD YANI AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132
semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Contact email

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :   JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 Queen Size bed

  • Max. number of persons: x4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 Single Beds

  • Max. number of persons: x4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen Size bed

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

  • Max. number of persons: x4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen Size bed

  • Max. number of persons: x4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 Queen Size bed

  • Max. number of persons: x4
  • Area: From 72
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SQUARE RESTAURANT

Type of cuisine: International

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CITRUS RESTAURANT

Type of cuisine: International

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club 123

Photo non contractuelle / Strictly non binding

Enjoy your night in club 123

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more
Novotel Semarang Meeting Room

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

3,958 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

911 reviews

relaxed time

Customer review rating 4.1/5

Minne P. Business - 14/04/2019 AccorHotels certified review

Overall experience good; except the dinners in the evening no value for money. Breakfast very nice and plenty choice.

Dear Minne p., We appreciate you for taking your valuable time to share your recent stay experience with us. It was an honour for us to have you here as our long stay guest. We are very pleased to hear that your overall stay here was good and you enjoyed our breakfast. Your constructive feedback regarding our dinner has been taken into our evaluation. We look forward to your next stay at Novotel Semarang in the future with our improved service. Warmest regards, Benjamin Castel General Manager

Marketing Staff

Customer review rating 4.1/5

Dewi Business - 09/04/2019 AccorHotels certified review

Nice

Dear Dewi W., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our warmest regards, Benjamin Castel General Manager

Fast respons

Customer review rating 4.1/5

Rinaldi W. Families - 08/04/2019 AccorHotels certified review

The room facility us quite old,the amenities are not impressive. My wife and I liked the chicken steak and the brewed coffee in the restaurant.

Dear Rinaldi W., We very much appreciate your comments regarding your stay at the Novotel Semarang. We do apologize that our room facilities did not meet your expectations. Your feedback is taken into our consideration and evaluation for improvement. Our Executive Chef sends his best wishes to you regarding the chicken steak and brewed coffee in our restaurant. We look forward to your next visit at Novotel Semarang in the future with our improved service. Warmest regards, Benjamin Castel General Manager

Good as always!

Customer review rating 4.1/5

Paul Business - 08/04/2019 AccorHotels certified review

I was sitting on the corner of the breakfast room to notice that the ceiling near me was damaged, and the rubbish on all over the floor down the table next to me. I called a staff and she cleaned it. The next day, I saw it already fixed. The room is perfect, and I was lucky to have the room facing the pool. The gym is great!

Dear Paul S., We very much appreciate your comments regarding your stay at the Novotel Semarang. We deeply regret that you experienced such inconvenience during the breakfast. We have evaluated with the concerned departments to ensure that this would not happen again in the future. We hope to have the pleasure of welcoming you back in the future with our improved facilities and service. Kindest regards, Benjamin Castel General Manager
Customer review rating 4.1/5

D Families - 06/04/2019 AccorHotels certified review

Service was excellent. The room was quite spacious and clean. Though there were some problem with the sink and the bathtub. The wooden floor also made loud sound everytime someone walks on it. Overall we were still satisfied with our staying and will be back again. Thanks!

Dear Dion S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It was an honour for us to have you here as our guest. We are glad to hear that you enjoyed our service and spacious room. However, we apologize that the defects in our room made you experienced such inconvenience. Our concerned department is in the midst of following up the issues. Please rest assured that we do prioritize our guests' comfort. We hope to have the pleasure of welcoming you back at Novotel Semarang in the future ith our improved facilities and service. Warmest regards, Benjamin Castel General Manager

Average

Customer review rating 4.1/5

Putu A. Couples - 05/04/2019 AccorHotels certified review

Need more coordination between FO and HK, especially for frequent accor membership.

Dear Putu Anda Tusta A., Thank you for loyally choosing us as your destination accommodation and for taking your precious time to share us your honest review. It was an honour for us to have you here as our guest. However, we deeply apologize that your recent stay with us was not up to par due to our internal issue. We have taken this into our evaluation and followed up to improve our communication to deliver best guest experience. Please rest assured that such matter would not happen again in the future. We look forward to your next visit at Novotel Semarang in the future with our improved service. Kindest regards, Benjamin Castel General Manager
Customer review rating 4.1/5

Andre S. Solo - 04/04/2019 AccorHotels certified review

Overall satisfied

Dear Andre S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Benjamin Castel General Manager

It’s out of my expectation

Customer review rating 4.1/5

Yasrul Y. Families - 04/04/2019 AccorHotels certified review

The hotel is too old, parking space not too many and too narrow, the room is not clean, the food was worst no taste

Dear Yasrul Y., We very much appreciate your review regarding your stay at the Novotel Semarang. We deeply regret that your recent stay here was not up to par. We are taking your comment as constructive feedback regarding our parking space, room cleanliness, and food taste to improve our service to all of our guests. We hope to have the honour of serving you better in another chance in the future. Kindest regards, Benjamin Castel General Manager

satisfied

Customer review rating 4.1/5

Ehartono Families - 02/04/2019 AccorHotels certified review

good location

Dear Eddy H., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our warmest regards, Benjamin Castel General Manager

satisfaction

Customer review rating 4.1/5

Joko S. Business - 01/04/2019 AccorHotels certified review

I enjoy staying in the hotel

Dear Ir. Joko S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Benjamin Castel General Manager

Really good.

Customer review rating 4.1/5

Betty P. Families - 29/03/2019 AccorHotels certified review

It was really great there, the services given were nice and the food there tasted amazing. We hope to come back the next time we return to Semarang :)

Dear Betty P., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Benjamin Castel General Manager

Excellent Stay

Customer review rating 4.1/5

Anonymous Business - 29/03/2019 AccorHotels certified review

Thank you for the warm hospitality and for the efficient check in

Dear Arif R., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Benjamin Castel General Manager

Comfortable

Customer review rating 4.1/5

Anjani P. Business - 28/03/2019 AccorHotels certified review

Comfortable, the staff is very helpful

Dear Dwi Martini / Anjani P., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Benjamin Castel General Manager

as always, very good.

Customer review rating 4.1/5

Drewry H. P. Business - 28/03/2019 AccorHotels certified review

Very pleasant staff. Clean. Safe. Great breakfast. Wine is too expensive

Dear Drewry Hairston P., We very much appreciate your comments regarding your stay at the Novotel Semarang and for loyally choosing us as your accommodation. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our warmest regards, Benjamin Castel General Manager

Good rest..

Customer review rating 4.1/5

Irboni Business - 25/03/2019 AccorHotels certified review

i already come in at 1.30 pm the room not yet ready..but everything is ok

Dear P., We very much appreciate your comments regarding your stay at the Novotel Semarang. We apologize that our room was not ready when you arrived here due to our check-in time is at 14:00. Your feedback is taken into our consideration for improvement. We hope to have the honour of welcoming you back at Novotel Semarang in the future with our improved service. Warmest regards, Benjamin Castel General Manager

A standard Novotel experience

Customer review rating 4.1/5

Michael K. Business - 25/03/2019 AccorHotels certified review

The hotel provides typical services and amenities that you would expect from a Novotel albeit clearly downgraded standards and showing wear and tear everywhere as well as . Although the room furniture have been replaced recently and bathrooms have been painted the bathroom fittings need improvement, too (cracked washbasin, dripping tap, damaged bathtub, grey and musty towels). The mattress is too hard, the safe was not mounted, bathrobes and lotion are not provided any more. The slippers were downgraded to cheap and uncomfortable ones. The service in the restaurant on lobby level was sluggish and not attentive (I had to approach the staff at the bar that was talking among each other personally to be able to order a coffee. I have been staying at this hotel since 2014.

Dear Michael K., We appreciate you for taking your valuable time to share your recent stay experience with us. We deeply apologize that you experienced inconvenience during your recent stay. We take your constructive feedback as a serious matter. Our guest comfort and "Feel Welcome" is on our top priority. We are in the midst of our property and service refreshment to deliver a better experience to our guests. We hope to have the honour of welcoming you back at Novotel Semarang with our improved service and guest experience. Kindest regards, Benjamin Castel General Manager

other facility was satisfied except for announcement of abnormality.

Customer review rating 4.1/5

Ubis S. Business - 25/03/2019 AccorHotels certified review

Need more improvement for water supply during pipe-line cleaning. Please do not only mention by using a piece of paper only.

Dear Ubis s., We very much appreciate your comments regarding your stay at the Novotel Semarang. We deeply regret that our project caused inconvenience during your recent stay. We have evaluated this and we will definitely do better to deliver a better stay experience to all of our beloved guests. We hope to have the honour of welcoming you back at Novotel Semarang in the future with our improved service and experience. Kindest regards, Benjamin Castel General Manager

Good, but toilet needs upgrade

Customer review rating 4.1/5

Rt Business - 25/03/2019 AccorHotels certified review

Toilet piping seems a bit old. Shower water not very powerful and takes a while to hear up. The bathtub in my room was "peeling" a layer of paint.

Dear Tan Huey L., We very much appreciate your comments regarding your stay at the Novotel Semarang. It was a pleasure for us to have you here as our guest. However, we apologize that your recent stay with us was not up to par due to the room issue especially the restroom. We have taken actions needed with our concerned department to deliver a better stay experience. We look forward to your next stay at Novotel Semarang with our improved facilities and service. Warmest regards, Benjamin Castel General Manager

Good Hotel

Customer review rating 4.1/5

Lim H. P. Business - 24/03/2019 AccorHotels certified review

Novotel is good hotel with good location. But on this trip i having problem with WiFi connection that very slow and Food Variant on Breakfast is less than before.

Dear Bapak Lim Hendri P., Thank you for loyally choosing us as your accommodation in Semarang and for sharing your recent stay experience. We deeply apologize for the inconvenience you experienced with our WiFi connection and less variety of breakfast. We have followed up your feedback with the concerned departments as we are committed to always maintain and improve our service to deliver best guest experience. We look forward to your next visit at Novotel Semarang in the near future with our improved service and facilities. Kindest regards, Benjamin Castel General Manager

Excellent

Customer review rating 4.1/5

Agnesya Business - 22/03/2019 AccorHotels certified review

The hotel atmosphere is good, the room is clean, the food quality standard. Nice stay.. love to come back again

Dear Agnesya, We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Benjamin Castel General Manager
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