Hotel - Novotel Semarang
Novotel Hotel Novotel Hotel

Novotel Semarang Hotel

4.0/5 867 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • AHMAD YANI AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 174 rooms
  • 105 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 3,624 reviews

Our guest reviews for Novotel Semarang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 867 reviews
Sunil K. J. Solo - 06/11/2018 AccorHotels certified review
« hotel did not deliver what was booked »

generally it was negative experience. advertised as having expresso machine in the room but this did not exist. was in room 608. also there was insect in the bathtub. shower curtain did not look that clean. tv channels not that clear. supposed to have executive lounge but it was closed. supposed to have free minibar but it was just stocked with few drink items... the wooden holder for the chips looks like previously used as an ash tray.

Christy S. Families - 05/11/2018 AccorHotels certified review
« good experience as an accor member »

check in time was good as they have a priority table for accor member. super friendly and polite staff. the only notes during my stay is the shower on the bathroom, the water runs very small and no warm water running out from the shower. have called to get it fix, waited for 20 minutes and no one came to fix it. call again, and still no one til 10 minute! then I get showered with small water and cold water, very uncomfortable. until we checked out the water problem is not getting fixed!

Agung Couples - 05/11/2018 AccorHotels certified review
« Short trip »

Nice and clean room , friendly staff typicall Accor,

Filipus A. A. W. Business - 04/11/2018 AccorHotels certified review
« Furniture at the edge of the room »

I put my wedding ring on the side table of the bed and drop to back of it. Tried to look for it and managed to squeeze my finger to grab it with limited space at least. Found the stand of side table, bed and sofa was fixed and difficult to move. Also found that the egde of it was dirty. Nevertheless, a helpful housekeeper was good tried to help moving arround cushion and side table and a responsive housekeeper giving small note on the following day. All in all was a good service.

Hidayati Solo - 31/10/2018 AccorHotels certified review
« Good Hospitality »

Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Hidayati, Thank you very much for staying with Novotel Semarang and for sharing your experience. It makes us proud to read your positive feedback from your recent stay with us. I will share your comment to our entire team and am sure that it will motivate us to continue deliver the good service. We look forward to welcoming you back very soon. Sincerely, Benjamin Castel General Manager

Ivan Business - 30/10/2018 AccorHotels certified review
« Warm and friendly hotel. »

Feel welcome, friendly staff. As an well established hotel (more than 15 years) maintenance should be more organized, especially in bathroom. More variance in breakfast menus (local heritage foods).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ivan Prawira R., We very much appreciate your comments regarding your stay at the Novotel Semarang. It was always a pleasure to welcoming you back. Please rest assured that we value your feedback and will take immediate action to your concerns. Thank you for bringing this to our attention especially regarding our breakfast quality. We hope to see you again very soon. Sincerely, Benjamin Castel General Manager

Roberth M. Business - 29/10/2018 AccorHotels certified review
« The room was clean and tidy. room service was very helpful, but the loundry took a little bit longer than i expected. »

The room was clean and tidy. room service was very helpful, but the loundry took a little bit longer than i expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roberth M., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is great to learn that you had an enjoyable stay with us. I am sorry to read that we could provide an excellent laundry service and please rest assured that we have shared your comment to team especially our manager of department concerned. Thank you again for sharing your experience and we hope your next visit will be better than the previous one. Sincerely, Benjamin Castel General Manager

Budi Families - 27/10/2018 AccorHotels certified review
« Great location and nice breakfast »

Good breakfast variety, room and bathroom hygiene is good despite some minor damage in the bathtub. Staffs are very nice and attentive. The lobby is too crowded once there is an event in their ballroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pak Budi, We very much appreciate your comments regarding your stay at the Novotel Semarang. It is delightful to learn that you enjoyed our service, breakfast and location. I am sorry for the inconvenience you had caused by the shortfalls in our bathroom. I have shared your comment and please rest assured that we will look into it. Thank you again for sharing your experience and we hope your next stay will be better than the previous one. Sincerely, Benjamin Castel General Manager

Dwi K. Business - 24/10/2018 AccorHotels certified review
« not bad »

interior of the room is too old

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pak Dwi K., Thank you for staying at Novotel Semarang and for sharing your experience. I am sorry to learn that our room did not meet your expectation. We value your constructive feedback and please rest assured that we are working hard to do our maintenance programs. Just for your information that we have renovated some rooms and please let us know your next visit so we can accommodate you in our refurbished room. Once again, we thank you for sharing your experience and we look forward to welcoming you back soon. Sincerely, Benjamin Castel General Manager

Anonymous Business - 23/10/2018 AccorHotels certified review

The room decoration is really old, the carpet floor is not clean, towels are greyish I would not recommend this Novotel, it’s below average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you very much for staying with Novotel Semarang and for sharing your experience with us. I am sorry to hear that our hotel did not meet your expectations. Please accept our apologies for the inconvenience caused and rest assured that we take very serious actions to your concerns. Once again, we thank you very much for bringing this to our attention and we hope to have another chance to serve you better in the future. Kind regards, Benjamin Castel General Manager

Mr T. Families - 23/10/2018 AccorHotels certified review
« Great Hotel, especially when you do business in Semarang »

Great hotel ! have sleep in here more than 5 times, every year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you very much for always choosing Novotel Semarang for you during business trip in this city. It was always a pleasure to welcoming you back in our hotel. I will share you positive feedback to our team and am sure it can be an encouragement for us to continue deliver the good service. We look forward to having you again as our guest soon. Sincerely, Benjamin Castel General Manager

Jones R. W. Solo - 22/10/2018 AccorHotels certified review
« Awesome »

Novotel Semarang has a nice hospitality and service. Not just that, I think the food has very great taste too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pak Jones Rafael W., We thank you very much for staying with Novotel Semarang. It makes us proud to read your positive feedback and it is great to learn that you loved our food. I will share your comment to our team and I am sure it can motivate us to continue deliver the good service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Wisnomo Families - 19/10/2018 AccorHotels certified review
« hommy place »

friendly crew, nice and clean room. just need to improve parking area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pak Wisnomo, We very much appreciate your comments regarding your stay at the Novotel Semarang. It makes us proud to read that our hotel could be your hommy place to stay. Please rest assured I have shared your comment to our entire team, so it could motivate us to continue deliver the good service. We very value your feedback and look forward to welcoming you back soon. Sincerely, Benjamin Castel General Manager

Eugene Business - 19/10/2018 AccorHotels certified review
« hotel is old »

pleasant but can be improved a lot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Eugene, We very much appreciate your review regarding your stay at the Novotel Semarang. I am sorry to read that our hotel did not meet your expectation. Just for information, we have renovated some rooms periodically and please notify us about your next visit so we can accommodate you in our refurbished room. Thank you again for sharing your feedback and we hope to have another chance to serve you better in the future. Kind regards, Benjamin Castel General Manager

Via Business - 18/10/2018 AccorHotels certified review
« Baik »

Over all OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Via, Terima kasih karena telah memilih Novotel Semarang sebagai tempat untuk menginap dan atas kesediaan Anda memberikan penilaian. Kami sangat senang mendapatkan tanggapan positif. Maka dari itu kedatangan Anda kembali sangat dinantikan. Hormat kami, Benjamin Castel General Manager

Avicenia D. Business - 15/10/2018 AccorHotels certified review
« clean and good service »

as a busines journey, i need the siple, clean and good in service. i had all in Novetel Semarang

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pak Avicenia D., Thank you very much for choosing Novotel Semarang as your staying destination. We are delighted to know that you had an enjoyable stay with us. Comment like yours certainly keeps us motivated and please rest assured that we have shared your feedback to our entire team. Looking forward to having you again with us soon. Sincerely, Benjamin Castel General Manager

Amilia G. Business - 14/10/2018 AccorHotels certified review
« Comfortable »

Comfortable, relaxing, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Amilia G., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is pleased to learn that you had an enjoyable stay with us. I will share your comment to our team so it can encouragement for us to continue deliver the good service. We look forward to see you again very soon. Sincerely, Benjamin Castel General Manager

Satya R. Business - 14/10/2018 AccorHotels certified review
« Good, but not excellent. »

Some improvement on check in and check out process, but some waiters from restaurant are not doing their best services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pak Satya R., Thank you very much for staying at Novotel Semarang and for sharing your experience. I am sorry to learn that our service did not meet your expectation especially during your visit to our restaurant and check in and check out. Please rest assured that I have shared your comment to managers of department concerned and we will immediately take measures to your concerns. Thank you again for bringing this attention and we hope to have another chance to serve you better in the future. Sincerely, Benjamin Castel General Manager

Sugemay Business - 13/10/2018 AccorHotels certified review
« Old hotel, with nice staff and expensive price »

Interior very old and some need repair like the cabinet, but nice, Staff is very good but the price i think its very high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pak Sugemay, Thank you for staying with Novotel Semarang and for sharing your recent experience. I am sorry to read that our rate did not meet your expectation. Yet we are glad that you were satisfied with our service. We value your feedback and please rest assured that we take serious action to your concerns. We look forward to seeing you again soon. Sincerely, Benjamin Castel General Manager

Febri Business - 12/10/2018 AccorHotels certified review
« The best service novotel »

really like it to stay at novotel semarang, its almost 4 - 5 time in 2 years I already stayed in this hotel and they always give their best service and nice hospitality.. They provide excellent service from picking up at airport, imrpovement of quality of food at breakfast, until special gift that they gave to me as platinum member..very recommended hotel..please keep this execellent service since almost novotel around the world that I ever stayed never give sustainable best service like novotel semarang..really appreciate it..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pak Febri, We very much appreciate your comments regarding your stay at the Novotel Semarang. It makes us really proud to read your positive comment about our service. Comment like your certainly keeps us motivated and please rest assured that I have shared your feedback to our entire team. Thank you again for sharing your experience and we hope to see you again in the near future. Sincerely, Benjamin Castel General Manager

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