Novotel Semarang Hotel 4 stars

TripAdvisor rating 4.0/5 926 reviews
Novotel Semarang
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+ 23 Services
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Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • AHMAD YANI AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132
semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Contact email

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :   JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 Queen Size bed

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen Size bed

  • Max. number of persons: ‌4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen Size bed

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 Queen Size bed

  • Max. number of persons: ‌4
  • Area: From 72
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SQUARE RESTAURANT

Type of cuisine: International

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CITRUS RESTAURANT

Type of cuisine: International

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club 123

Photo non contractuelle / Strictly non binding

Enjoy your night in club 123

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

4,152 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

926 reviews

nice

Customer review rating 4.1/5

H. Business - 12/07/2019 AccorHotels certified review

it was nice

Dear H. Hendarti, We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Great location, and great staff hospitality

Customer review rating 4.1/5

Eko H. Families - 10/07/2019 AccorHotels certified review

We booked this hotel because of its location just 2 minutes walk away to Paragon shopping mall and 15-20 minutes away to the airport. This impression continue until we enter the room as we feel 'Novotel theme'. The room is spacey, simple, clean and big enough for small family like us. What was a bit regretful is that the staff put us at the level of smoking room (level 2), we can feel the smell of smoking air. I was with 7 years old kid, and no one asked us to choose smoking room or not. (I guess they saw my kid when check-in).

Dear Eko H., We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Benjamin Castel General Manager
Customer review rating 4.1/5

Emri W. Families - 10/07/2019 AccorHotels certified review

Rooms smels smokking

Dear Emri, We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Benjamin Castel General Manager

Great hospitality by staff and good place

Customer review rating 4.1/5

Roy P. P. Families - 10/07/2019 AccorHotels certified review

Great hospitality by staff and good place

Dear Roy P., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

as always, very good.

Customer review rating 4.1/5

Anonymous Business - 09/07/2019 AccorHotels certified review

General Manager Benjamin Castel responded to a few minor issues that were not up to par with the usual Novotel experience. I am grateful for that.

Dear Drewry P., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Its ok but needs some improvements.

Customer review rating 4.1/5

Sonam T. Families - 08/07/2019 AccorHotels certified review

I was staying in Novotel Semarang in couple of occasion between 27th june and 7th July. Plus: - check in were easy and we got our complimentary drinks as member. _ staffs are great - it was easy to get few hours of extension time at the check out time. Negative: - bathrooms ( deluxe and execuitve) needs to be remodelled. The bathtup paint is peeling off and shower pressure is so low. Its so difficult to get the right temperature on the shower. - the floor room at no 424 is so slippery. It could be hazardous for elderly or younger children. _breakfast buffet needs to be presented in a better way. Some foods are over cooked and looks a bit burnt. The quality seems to drop than my first experience. Me and my family loves novotel brand, however novotel semarang seems to be needing a bit more care especially on the rooms infrastructures to match up with other novotel around Indonesia if not the world. Thank you.

Dear Mr. Sonam t., We very much appreciate for your constructive feedback regarding your stay at the Novotel Semarang. I have shared your comments with our department concern. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Especially the facilities in our room, we are under progressing for room refreshment for being able to serve our guest with a memorable experience. We hope that we have the honour to welcoming you back in Novotel Semarang in the near future with our best guest experience. Sincerely, Benjamin Castel General Manager

Always good as expected

Customer review rating 4.1/5

Susanto T. Couples - 03/07/2019 AccorHotels certified review

Clean, kind, comfortable

Dear Mr. Susanto T., Thank you for choosing Novotel Semarang as your accommodation destination in Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager
Customer review rating 4.1/5

Anonymous Families - 02/07/2019 AccorHotels certified review

Time to change the bed and towel. Breakfast place is small and crowded, can't enjoy it. One of my room not ready when i check in (4.30pm-5.00pm).

Dear Mrs. Anna R., Thank you for choosing Novotel Semarang as your accommodation destination in Semarang. It is always a pleasure to receive a feedback. I have shared your feedback to our concern department and regarding for the bed and towel, we are progressing for the renewal. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and facilities. Thank you again for sharing your experience, and we hope that we have the honour to welcoming you back in Novotel Semarang with our best guest service experience. Kind regards, Benjamin Castel General Manager

Almost perfect.

Customer review rating 4.1/5

Royana S. Families - 02/07/2019 AccorHotels certified review

friendly staff, good location, good breakfast pleasant service. Everything is ok except 1 thing : at room 719, the bed on the left side is noisy, kinda annoying.

Dear Mrs. Royana S., Thank you for choosing Novotel Hotel as your accommodation destination in Semarang. I have shared your comment with our concern department regarding the bed and we are thanking you for your constructive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Short stay

Customer review rating 4.1/5

Yonathan Families - 02/07/2019 AccorHotels certified review

It was okay, the staff is very helpfull. but the parking facility is very small and also the kids playroom is quite small.

Dear Mr. Yonathan A., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I have shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your reference, we have a free valet service, when you find the difficulty to find the parking slot, our concierge would be there to help our guest. Thank you again for sharing your experience, and we hope that we have the honour to welcoming you back in Novotel Semarang with our best guest experience. Sincerely, Benjamin Castel General Manager

Ok

Customer review rating 4.1/5

Listia Families - 02/07/2019 AccorHotels certified review

You must improve the food taste of breakfast.

Dear Mrs. Listia I., Thank you for choosing Novotel Semarang as your accommodation destination in Semarang. I have shared your comments with our department concern and thank you for your constructive feedback as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

It was ok

Customer review rating 4.1/5

Leonardi S. Families - 01/07/2019 AccorHotels certified review

There was some trouble with the room given at first, the card key didn't work on the elevator, so we have to switch the card. Then the new card didn't work with the door, the bellboy did a good job helping us to get things right. When we finally get into the new room (i'm guessing the front desk decided to give us a new room since we can't get into the first), it was spacious and cozy. The towel provided was a bit damp so we have to get a replacement, floor was squeaky in some spots. Breakfast was nice, lots of variant, and tastes good. Check out process was fast.

Dear Mr. Leonardi S., Thank you for choosing Novotel as your accommodation destination in Semarang. We deeply apologize for the inconvenience that you have experienced regarding the room card. I have shared the matters to our concern department. We are thanking you for your constructive feedback and regarding for the towel and room, we are still progressing for the refreshment to serve and provide hotel facilities to our guest in a better way in the future. We hope that we have the honour to welcoming you back in Novotel Semarang with our best guest service experience in the near future. Sincerely, Benjamin Castel General Manager

All basic expectation met

Customer review rating 4.1/5

Clement S. Business - 30/06/2019 AccorHotels certified review

All service was good. Hotel showing its age

Dear Mr. Clement S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Good, flexible and empowered services

Customer review rating 4.1/5

Djarot S. Families - 29/06/2019 AccorHotels certified review

Good experience from check-in, stay, dinner until check-out. I arrange dinner for six at Cirus lobby floor, the tables were fully booked due to a group reservation, only small tables and sofa available. The hotel staff willing to put us in the M-floor at Square just for six of us, serving the menu from Cirus. Excellence!

Dear Mr. Djarot S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Good experience

Customer review rating 4.1/5

Bill A. L. Business - 29/06/2019 AccorHotels certified review

Great experience

Dear Mr. Bill A., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Everything so perfect

Customer review rating 4.1/5

Hirman Business - 28/06/2019 AccorHotels certified review

I’m satisfied with this hotel from receptionist friendliness, room service, cleanliness, room amenities, walking distance to shopping mall and good restaurants.

Dear Mr. Mohd Hirman Moh H., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Breakfast

Customer review rating 4.1/5

Seoin C. Business - 25/06/2019 AccorHotels certified review

I like nobotel in Seoul. I expected same but the breakfast was not prepared at all last monday. One of the client asked egg for scrambled either did i. But there were few food prepared and no egg chef were ready and no one there. Only one woman for checkig room number. I like your promotion video that happy family and business woman and dad features. How can I be energetic without breakfast like business travelers?

Dear Seoin C., We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Benjamin Castel General Manager

Excellence

Customer review rating 4.1/5

Koeshariyani H. 0. Families - 23/06/2019 AccorHotels certified review

Warm hospitality Nice and delicious breakfast Good cooperation with accor, so I can easily to upgrade class of room

Dear Mrs. Koeshariyani H., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Enjoyable Staying

Customer review rating 4.1/5

Abraham S. M. Families - 22/06/2019 AccorHotels certified review

Overall, the staying was pleasant. The only thing we found need to be improved was in the restaurant during breakfast time. During our stay, the breakfast time was packed with guests from MICE group and from my observation the number of restaurant staff (waiters and kitchen) were insufficient due to the slow table resetting and cleaning. The food was also slow to be refilled, for instance I have to wait for 15 minutes for the infused water, juices, croissant, cheese, porridge condiments, etc. when I found them empty and told the waiter.

Dear Abraham Saladin M., We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Benjamin Castel General Manager

Good hotel in strategic location

Customer review rating 4.1/5

Ferry Business - 22/06/2019 AccorHotels certified review

Hotel was nice although i think need some renovation as rooms looks old

Dear Ferry P., We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Benjamin Castel General Manager
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