Novotel Semarang Hotel 4 stars

TripAdvisor rating 4.0/5 922 reviews
Novotel Semarang
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+ 23 Services
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Room 1

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Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • AHMAD YANI AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132
semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Contact email

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :   JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 Queen Size bed

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen Size bed

  • Max. number of persons: ‌4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen Size bed

  • Max. number of persons: ‌4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 Queen Size bed

  • Max. number of persons: ‌4
  • Area: From 72
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SQUARE RESTAURANT

Type of cuisine: International

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CITRUS RESTAURANT

Type of cuisine: International

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club 123

Photo non contractuelle / Strictly non binding

Enjoy your night in club 123

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

4,066 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

922 reviews

Better Experience

TripAdvisor rating 4.0/5

ronnygandey Family - 12/06/2019 TripAdvisor review

This was my second stay in this hotel. Staffs were friendly and very helpful. The breakfas, this time, to me was far better than my last stay. There were three areas need improvement, i.e. 1) the broken/cracked vanity sink in the bathroom need to be replaced, 2) parking management need to be improved 3) stop asking credit cards with any reasons since during my booking via accor.com no crediut card were asked. I do not understand why global policy void by the local staff ? thank you

Customer review rating 4.1/5

Andreas E. Families - 08/06/2019 AccorHotels certified review

employees are less responsive when serving when I call the bellboy I have to wait a long time and ask until 3 times and the service in the restaurant is a little unsatisfactory

Dear Andreas e. Saputra M., First of all, thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share your stay experience. We deeply apologize that you experienced such inconvenience during your stay with us. We have shared your feedback with the concerned departments to improve our service speed and professionalism as well as friendliness to deliver "Feel Welcome" spirit. Thank you again for sharing your experience, and we hope your next visit will be much better with our improved service. Kindest regards, Benjamin Castel General Manager

Disappointing

Customer review rating 4.1/5

Anonymous Couples - 07/06/2019 AccorHotels certified review

Housekeeping is bad. Toilet,bathtub not clean. Tea cups in room had stains from previous use. Absolutely not acceptable.

Dear Arnab M., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. We have shared your feedback to our concerned departments for evaluation and improvement, particularly for room cleanliness, service and facilities. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Our kindest regards, Benjamin Castel General Manager

Disappointing hotel

Customer review rating 4.1/5

Richard A. Families - 05/06/2019 AccorHotels certified review

It was very disappointing For a Novotel, I never would’ve imagined this kind of service

Great

Customer review rating 4.1/5

Dina S. Families - 05/06/2019 AccorHotels certified review

Large room but the bed were small even i stayed in deluxe room.

Dear Arundina S., Thank you for choosing us as your accommodation in Semarang and for taking your precious time to share your stay experience with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Benjamin Castel General Manager

My Stay at Novotel Semarang

Customer review rating 4.1/5

B S. Families - 05/06/2019 AccorHotels certified review

Hotel with good price, location and facilities. I have stayed many times in this hotel. In my latest stay the services provided by staffs is still consitently acceptable and food quality --that I ordered thru room service-- are delicious. The only concern from me is about the food variety and taste served in the restaurant (especially during iftar (breakfast post fasting during Ramadhan) is not good and not really representing Accor hotel in comparison to other places locally and internationally. I really missed the food quality that served in my previous visits.

Ok

Customer review rating 4.1/5

Kiat Business - 04/06/2019 AccorHotels certified review

One of wooden sofa legs needs repair so hotel guest can enjoy watching TV program

Best Location

Customer review rating 4.1/5

J. Families - 04/06/2019 AccorHotels certified review

Great value hotel with great location

Dear J., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Benjamin Castel General Manager

disappointed

Customer review rating 4.1/5

Dian T. Families - 02/06/2019 AccorHotels certified review

1. Makan Sahur was not ready by the time guests coming. It happened manytimes. 2. The food was not complete at Makan Sahur. 3. We have to pay for extra Drinking Water, while the room doesn’t provide Clean Water to drink. ???

Dear Dian T., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. We have shared your feedback to our concerned team for improvement regarding our sahur service and drinking water. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Our kindest regards, Benjamin Castel General Manager

Nice room and good location

Customer review rating 4.1/5

Adi H. S. Couples - 01/06/2019 AccorHotels certified review

The room is big and clean. The location is in front of paragon mall. The staff is helpful and friendly. The bar/welcome drink is below my expectation. I can't drink beer or fresh juice. This is the poorest experience during stay in accor hotel. Also the facility in premier floor is poor. The lounge is closed permanently. Minibar is just 2 drinks and 1 chip. The quality of breakfast also poor. The staff is not friendly and helpful. The food quality is poor.

Dear Adi S., Thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share us your recent stay experience . We are very glad to learn that you enjoyed our room and service. However, we regret that our facilities was not up to par. Your feedback regarding our bar/welcome drink and breakfast has been taken seriously into our evaluation for improvement. We hope to have the honour of welcoming you back at Novotel Semarang in the future with our service improvement. Kindest regards, Benjamin Castel General Manager

Very comfortable

Customer review rating 4.1/5

Arvind S. Families - 01/06/2019 AccorHotels certified review

Neat, clean and pleasant.

Dear Arvind S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our warmest regards, Benjamin Castel General Manager

Good and comfort place for stay

Customer review rating 4.1/5

Tony Families - 31/05/2019 AccorHotels certified review

Good experiance for stay but your dinner food not delecius, better food in a break fast

Dear Tony A., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Benjamin Castel General Manager

Nice hotel, but...

Customer review rating 4.1/5

Harris S. Business - 27/05/2019 AccorHotels certified review

It's satisfying experience staying at Novotel Semarang. However, if you ride a motorbike, you will be treated differently from driving a car. When using bike, you are not allowed to enter the main gate, you have to enter from back gate, located behind the hotel. And your bike must be parked far away from the hotel. To make matter worse, you have to walk along dirty roofless path to reach the lobby. Can't imagine what happens when it rains. So, Novotel has to treat the guests fairly, both riding a motorbike or driving a car. Please, stop discriminating motorbike-ride guests. They pay the same price as the car-drive ones!

Dear Harris Hermansyah S., Thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share your recent stay experience. It was truly a pleasure for us to have you here as our guest. However, we deeply regret that you experienced such inconvenience due to our motorbike policy. Your feedback has been shared to our concerned departments and management for improvement and follow-up. We hope t have the honour of welcoming you back at Novotel Semarang in the future with our improved service and warm hospitality. Kindest regards, Benjamin Castel General Manager

Comfort

Customer review rating 4.1/5

Anto H. Couples - 27/05/2019 AccorHotels certified review

The bed was comfort so I can sleep well. The soap bathroom were not the liquid one that I prefer. The minibar was standard.

Dear Anto H., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our warmest regards, Benjamin Castel General Manager

Good Stay

Customer review rating 4.1/5

Anonymous Families - 26/05/2019 AccorHotels certified review

Nice reception, smooth arrival and check in, friendly staff

Dear Jennie/Lukito, Thank you for choosing us as your accommodation in Semarang and for taking you valuable time to share your recent stay experience with us. It was an honour for us to have you here as our guest. We are very glad to hear that you were satisfied with our service. Your positive feedback motivates us to always maintain and improve our service too deliver best guest experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest regards, Benjamin Castel General Manager

Bathroom

Customer review rating 4.1/5

Ivon Business - 24/05/2019 AccorHotels certified review

Bathtub need to change to new one ,its too dirty and color become to yellowish

Dear Ivon L., We appreciate you for taking your precious time to share your stay experience here. We deeply apologize that your recent stay with us was not up to par due to our bathtub condition and dining experience. Your constructive feedback has been taken into our evaluation and shared to concerned departments for improvement. We hope to have the honour of welcoming you back at Novotel Semarang in the near future with our improved service and facilities. Kindest regards, Benjamin Castel General Manager

The most warmest hotel

Customer review rating 4.1/5

Anis L. Families - 23/05/2019 AccorHotels certified review

Very nice front office team...

Dear Anis l., Thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share your stay experience with us. It was truly an honour for us to have you here as our guest. What a great feeling to read your lovely feedback! We have shared your feedback to our Front Office team and they send their warmest greeting to you. This comment also motivates us to always maintain and improve our service to deliver best guest experience with our "Feel Welcome" spirit. We hope to have the pleasure of welcoming you back at Novotel Semarang in the near future. Please do not hesitate to contact us directly to ask for our assistance when you decide so. Kindest regards, Benjamin Castel General Manager

Best location, but not best foods

Customer review rating 4.1/5

Arie, I. Families - 22/05/2019 AccorHotels certified review

Overall services was great, but the foods especially iftar is not. The milk on the breakfast was also seems to be expired, and causing us light stomachache

Dear Arie P., Thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share your stay experience with us. We are glad to hear that you were satisfied with oour overall service. However, we deeply regret that you experienced inconvenience due to our iftar food and milk. Your feedback has been shared to our concerned departments for investigation and improvement. We hope to have the honour of welcoming you back at Novotel Semarang in the future with our improved service. Warmest regards, Benjamin Castel General Manager

I love the room and othet facilities but the service was not quite good

Customer review rating 4.1/5

Diana Business - 21/05/2019 AccorHotels certified review

We check in at 5 afternoon but the room was not yet ready, it should be prpares at 1 wasn't it? And I have t9 wait for the room to be ready

Dear Diana R., We appreciate you for choosing us as your accommodation in Semarang and for taking your valuable time to share us your recent stay experience. We deeply apologize that you experienced such inconvenience and that you had to wait upon your arrival. We have taken necessary actions for arrival experience improvement to our concerned departments. We hope to have another chance of serving you better in the future. Please do not hesitate to contact us directly to ask for our assistance. Warmest regards, Benjamin Castel General Manager

Great Stay

Customer review rating 4.1/5

Anonymous Couples - 20/05/2019 AccorHotels certified review

Check in was great, Front office efficient, staff polite and courteous. Nice place near shopping mall and in the heart of city

Dear Melly E., Thank you for choosing us as your accommodation in Semarang and for taking your valuable time to share your recent stay experience with us. It was an honour for us to have you here as our guest. Nothing compares to hearing that you were impressed and satisfied with our service. Your positive feedback motivates us to always maintain and improve our service to deliver best guest experience. We look forward to welcoming you back at Novotel Semarang in the near future with our "Feel Welcome" stay experience. Kindest regards, Benjamin Castel General Manager
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