Hotel - ibis Styles Melbourne The Victoria Hotel
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Ibis Styles Hotel

ibis Styles Melbourne The Victoria Hotel Hotel

215 Little Collins Street 
3000  MELBOURNE
AUSTRALIA

2,185 reviews
TripAdvisor Rating Based on 2,185 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Indoor heated pool
  • Fitness centre
  • Air Conditioning
  • Airport shuttle
    • TULLAMARINE (Paying)
    • TULLAMARINE I'NATL (Paying)

Services and practical information

  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Air Conditioning
  • Airport shuttle
    • TULLAMARINE (Paying)
    • TULLAMARINE I'NATL (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Cash machine
    • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

  • 370 rooms
  • 370 non-smoking rooms
  • 16 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,970 reviews

Our guest reviews for ibis Styles Melbourne The Victoria Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 2,185 reviews
AccorHotels certified review
Deanna Friends - 21/07/2017
« very happy. »

Both my friend and I were extremely happy with the hotel and the services provided

AccorHotels certified review
Elisha Solo - 21/07/2017
« Disappointed not up to usual standards  »

I checked in on the 10th July at 10.30 am and the receptionist at the front desk (Eve) was unfriendly and unwelcoming. This was not a nice start to my stay. My assigned room on the 1st was awful, there was no natural light at all, it felt like an airless box. The window was tiny and looked out to a dirty alley and I couldn't even see the sky or the weather so I didn't know whether to bring an umbrella when going out. The chairs in the room were filthy, covered in strange brown stains. Feeling unwell I didn't complain for the first 2 nights but decided to give feedback when I discovered the long orange pillow in my room I had been sleeping on had what looked like blood stains on the back. This is unacceptable on the part of housekeeping it made me feel dirty and uncomfortable ( obviously the team member has seen the stain and rather than just replace it they flipped it over to the clean side. And yes I do have photos of the stains.) Also even though I was using my own mobile phone data reception kept dropping in the room so I couldn't access my emails until I went out of the hotel. When I complained the following morning (Wednesday) the receptionist Zoe was apologetic and managed to move me straight away, however being on the 8th level it was very inconvenient to have to take 2 elevators to sleep (especially when you have to carry 20kg of luggage.) I was also surprised that while the new room was fine it wasn't an upgrade-it was smaller than my first room and the water pressure in the shower was not good. Also on Thursday the 13th I returned to my room at 2.30pm to find that housekeeping had not made my bed or replaced my towels, I was looking forward to a hot shower. When I returned back to the hotel at 6.30pm the housekeeping was really rushed, they left a small towel near the shower that was wet and didn't replace the biscuits I wanted to have with my morning coffee. The following day when i checked out I wasn't even asked how my stay was all the receptionist said was you're all checked out now. Where's the care or the hospitality? That's not the ibis I used to know. I have been staying at the Ibis styles Victoria for 2 years and my last stay was extremely disappointing. Standards in housekeeping and reception need to improve drastically. I have always enjoyed my stays in the hotel however this last experience left me uncomfortable and upset.

AccorHotels certified review
Merrilyn G. Families - 21/07/2017
« Very friendly staff »

Staff were friendly

AccorHotels certified review
Terence C. Friends - 20/07/2017
« Noticed significant room price rise since last year »

Always have a good time at the Vic..very central to football stadiums. Prices increasing without room improvements or maybe we are staying in some of the older rooms..most of the time, have been going to the Vic for 6 years.

AccorHotels certified review
Poynton Couples - 20/07/2017
« Most satisfactory. »

Most satisfactory. Upgrade as requested to a larger room was much appreciated. Just a very pleasant stay.

AccorHotels certified review
Chris Friends - 19/07/2017
« room clean and tidy , hotel close to mall,shops etc »

No problems with amenities breakfast was tasty

AccorHotels certified review
David P. Friends - 19/07/2017
« Good, very clean, efficient friendly staff »

As above. Only minor thing I thought was the water in the shower struggled to get warm enough. But you really do a great job when the hotel has so many rooms. Breakfast arrangement adequate but cost a few dollars more than I thought it was worth. First world problem.

AccorHotels certified review
Anonymous Families - 19/07/2017
« Acceptable  »

Didn't expect much considering it's ibis. Entry was a shock. Didn't think it was that nice. Excellent service. Excellent Location. Lacking facilities.

AccorHotels certified review
Ravi Solo - 19/07/2017
« Room was too noisy for the price paid.  »

Was not as good as the last time. Noise levels from plumbing in the night were unacceptable. Spoke to reception and the team member was rude and uncaring. Staff however overall were professional. As a result of this experience, I will not be staying with this ibis and also will not be recommending it to friends, family and work colleagues.

AccorHotels certified review
Anonymous Families - 19/07/2017

Slightly disappointing. the room was tiny and hot and aircon was noisy. the bathroom was tiny. We were changed to a bigger room the next day on request.

AccorHotels certified review
T F. Solo - 19/07/2017
« Fabulous location - consistently great place to stay. »

I really appreciate the kindness of staff, the clean comfortable room, especially the bathroom simplicity and the wonderful location.

AccorHotels certified review
Rob Couples - 19/07/2017
« A great spot to stay when visiting Melbourne. »

Other than the band practice outside the hotel shaking the place for two days, our room was as always clean, sizeable and quite. No view from the windows , again not a problem as we only used the room as a base for our adventures into the heart of Melbourne's laneways. The bar was a good spot to relax at okay prices. Front desk friendly and helpful other than being able to stop the band practice! Overall a good stay, I think it was our 5th or 6th stay and would go nowhere else.

AccorHotels certified review
Anonymous Families - 19/07/2017
« Spacious room and comfortable bed »

I stayed in a room for 3 and found it very spacious, with decent size toilet. The beds were comfy and the heater had nicely warmed up the room. The hotel is centrally located in the city with plenty of good shops and restaurants just a few steps away.

AccorHotels certified review
Sean Couples - 19/07/2017

Only issue is the fridge in 5109 does not work properly, my guess it is a worn out compressor as it keeps running and tends to heat up the room and not cool the fridge contents (Refrigeration is my trade). Not a real issue as we did not use the fridge.

AccorHotels certified review
Ashley Friends - 19/07/2017
« Clean 2 bedroom apartment »

We enjoy the two bedroom apartment each with it's own bathroom!

AccorHotels certified review
Sharon S. Families - 19/07/2017
« Comfortable »

Beds were comfortable. Must have been resently painted and new carpet as there was a strong smell. Good size room for 4 people. Unfortunately at breakfast dishes weren't cleared from the tables which made it look like a messy cafeteria not a restaurant. Great location. Forgot I had an Accor membership and wasn't asked at checkin.

AccorHotels certified review
Ken L. Couples - 19/07/2017
« Very relaxed from check in to check out »

Its all about location,value for money,respect for the customer and just generally a nice place to stay.

AccorHotels certified review
Julie Business - 18/07/2017
« Very hard to manouver suitcase down stairs to room at back. »

Stairs with suitcases are not good. add to this the fire doors makes it very hard to get in and out.

AccorHotels certified review
John M. Solo - 18/07/2017
« A nostalgic visit »

I stay there because of the central location and the Victoria fulfilled my requirements.

AccorHotels certified review
Antony H. Business - 18/07/2017

Room well cleaned and tidy, TV SD is poor, grateful for Fox Footy... one day didn't have a towel but no big deal. WiFi in room - even with daily log in very slow - Staff very helpful with printing a document- Office workspace area very poor All up - good value.

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