Mercure Stoller Zurich

We booked online with all our data (also membership number) and arriving at the hotel the "new" receptionist did not have any of our data, nor did she know that we were silver member. We did not get neither the information regarding the possibility of a late check out on Sunday as we already requested online. For the rest, the stay was all well and upon requesting a late check out the following morning, the receptionist (man) granted us a late check out without any problem.

I liked the location and the size of the room. It suited my exploration.

In my opinion, the rooms are way to old fashioned and the breakfast buffet was too small. Its not okay to buy only 3 (like the waiter said) chocolote croissants for all guests, because on the second day we didnt receive one...

The experience was well. The location was good because it was close to public transportation as well as local eating spots. I thought the staff was pleasant and also welcoming. The one thing I wish was that they were a little bit more knowledgeable about local eating places. On several occasions I asked about local restaurants however the staff already and was not able to provide any sufficient feedback.

Stay was ok despite the fact that (at the time of early booking) I had asked for a quite room on the courtyard side and I got a room on the first floor directly on the busy Badenerstrasse. As a regular guest the staff at the reception told me once that they would specify my wish (courtyard side) in the hotel client profile, but apparently this has never been done. They now have assured me that they would do it. I will see if the staff says right at my next booking...

The room was spacious and well equipped with a kettle and refrigerator amongst others. The bathroom was likewise amazing. When we indicated that the room was not cool enough, the staff brought us a fan.

We stayed here four nights, and we very much enjoyed our room. The bed was comfy and the bathroom was clean. The staff was friendly and helpful. The hotel is near a trolley which is only a few stops from downtown. The trolley stop also has a desk with workers, and they were able to answer our questions.

I loved the hotel. Everything was nice and clean, the only part that was hard was the distance to the city. I didn't know it was that far, but I got used to it. I walked to the city center, and it was about a 35 minute walk. Just something to keep in mind.

Smooth check in. Front office are all warm and friendly. Room are clean and cozy plus located not far from the city center.

Extremely pleasant day in this very friendly, guest focused hotel. Staff are very friendly and most accommodating to guest requests.

as regular client I am always satisfied with the services. However, this time the room that I had (always the same by the way) was not so clean and this is really not acceptable. i took pictures to share them with you.

Room was fine but we were disappointed with housekeeping entering the room with a Do Not Disturb sign out. We stayed opposite at the Crowne Plaza a week later and preferred it better.

We were welcomed by the very friendly staff. The hotel is in a very convenient location from the city centre and the airport. The restaurant and outside seating area are good.

The hotel position is perfect. All the staff were lovely and a good room. What more does one want.

had a very short stay for one night. the staff was very helpful and pleasant all the time