Mercure Stoller Zurich 4 stars

The Laundry. Is not good and bath room linking water 235.

The beds were comfortable. There was a nice balcony. The room was quiet Warm help in the front desk when we needed.

Comfortable, great service, great location.

We loved this hotel, the location, the rooms, the staff and it’s cleanliness. The only thing we did not like is that it was very hot and we had no air conditioning.

The hotel is clean and friendly. The sliding door in the bathroom had no way of opening it from the inside, so you could not completely close the the slider and be able to get out. The air conditioning was very poor.

Stoller's Hoteliers are amazing. They are very helpful and patient. I've seen them explaining nervous clients some stuff and was amazed how well they've dealt with it. Some of them always smiled and were very welcoming. Super nice experience we have.

I have been staying at this hotel at least once a year for over ten years the staff are very friendly and helpful rooms and beds are very comfortable, breakfast buffet is very good and offers a wide range of food choices. The hotel is conveniently place for trams and buses that will take you to most places in the city an all round excellent hotel.

the room is very small. although it is written - there is NO air-condition in the rooms( the excuses about the law did not convinced) and the hotel is not accessible since, being disabled, I had to climb from the reception some (about 10) steps to go to the elevator level. But the room was clean and tidy.

It was a very average, somewhat underwhelming experience for us. The good parts - proximity to tram lines #2 and #3, latter takes you to main station in one direction and either of the trams take you to the city/downtown. There are fair few reasonably priced eating options and a Coop store for miscellaneous groceries. The not-so-good parts - Traveling from Australian winter to European summer, there was no air-conditioning or cooling in the room. A gentle question to one of the reception staff resulted in a response that sounded racist - "From the part of world you come from, we here have no air-conditioning like yours. Our air-conditioning is Swiss quality". Rooms are very tiny when compared to other Accor/Mercure hotels in Europe (e.g., we are in Mercure Munchen City now and and rooms are 2-3 times larger), staff wasn't very warm & welcoming, there is no wheelchair access to the lift lobby, and, food options in the "Stoller" restaurant attached to the restaurant were outrageous in pricing with limited options. Overall, we didn't get the value for the money we spent and will definitely be looking at other options when we next visit Zurich.

oh I had a hard time ,as the AC was not working in my room & I request them to give me a Fan ,the reception incharg on my check in time told me we do not have fan to give you & I told that I cant sleep & if you do not give a fan ,then I call the Police ,he told me call the Police ,so after my first call to the Police office ,then they send me a fan.I complain for 2 Managers of the hotel & they did not pay attention to my complaine .so I hope the Accor head office can hear my Complain.

on my arrivel ,they give a room ,which AC is not working & I request the reception inchargh to send a Fan to my room ,he told me not avilibol ,I told him if cant provoid a Fan ,then I will call the Police ,he told me call the Police ,after my First call to Police ,they give me . ANY HOW last week of May this year I was at Mercure in Singapore & enjoed very much.

I choose Mercure Stoller because of the Brand and Location to customer. I was not sure about the busy street and the noise. It was a three day trip with peek temperature round 35°C. My room was to the back side, pre-cooled and absolut perfect. A small balcony with marquee for a sundowner was also there ;-) The nights were comfortable and quiet! I can recommend the restaurant, test the cheese plate!

The Mercure Stoller is very accessible to buses, trams and to families living within the local vicinity. There is always someone relaxing on the chairs and tables on the edge of the pavement outside the Stoller. It is an extremely welcoming hotel to a range of people who want to chat, relax and share discussions over a drink or a meal. Our room was situated on the 3rd floor and facing the rear of the building. We were able to open the window onto a quiet verandah which allowed cool air into our room. Whilst the room was compact, it was very functional for a couple. The staff at the Stoller are friendly and willing to solve any issue that may arise. There were plenty of breakfast foods on offer each morning and the service staff were very attentive to individual patron’s needs. On the ground floor, a wooden box of fresh apples was replenished every day for patrons to access at no cost. This added a further pleasant gesture to the graciousness of the charming hotel!

The hotel is very well located, close to public transport. The bedroom is comfortable; nice shower, with toiletries. The breakfast buffet is good and staff very nice. The only negative point is that the air conditioning in the room is close to non existing, and on hot days, it won't be felt. Apart from that, it was a great experience.

It was a very pleasant stay. The guy, who checked us in and night manager were very nice. (sorry, I cannot recall their names) Location is good.