Hotel - Mercure Stoller Zurich
Mercure Hotel Mercure Hotel

Mercure Stoller Zurich

4.0/5 727 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Our rooms

From cozy Single Rooms and spacious Double Rooms to Superior Rooms with their own coffee machine. We have it all!

  • 80 rooms
  • 100% non-smoking hotel
  • 9 family rooms
  • Extra bed in room for child
  • Baby bed
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Baby bed
    • Minibar
    • Iron in room
    • Bathtub
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Stoller Zurich

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 727 reviews
Couples - 22/07/2018 TripAdvisor review
« Mercure Stoller Review »

Very disappointed; room size small, bathroom so small, I have never seen. Entrance to the hotel has no face, lobby needs upgrading. Breakfast not that appealing, not many choices. Rooms are not air conditioned.

Solo travel - 23/05/2018 TripAdvisor review
« Always a pleasure »

i recently stayed at mercure Stoller and had emailed the hotel prior to my stay informing them that I would be arriving in ahead of check in time but just wished to store my luggage for later in the day. I was pleasantly surprised that they even had taken steps to ensure that my room was already available for check in. The level of service at this hotel has always been second to none with the staff always willing to accommodate any reasonable requests and were again unfailing on this occasion. I would highly recommend this hotel for anyone who is intent on visiting Zurich - you'll not be disappointed and will return again soon myself.

Family - 20/05/2018 TripAdvisor review
« Stopover in Zurich »

We stayed in Zurich as part of our tour around Switzerland. Lovely city, even if it was raining. Hotel staff were helpful (and spoke English), rooms were nice, big and clean with a well appointed bathroom (though the bathroom TV came on with some of the lights, not sure how to turn that off!) It took a couple of tries to get the wifi to work however once we were connected it worked well. Also, whilst many hotels in Switzerland offer free local transport passes, this one doesn't. There's a tram stop nearby, tickets can be bought from the English-language machines for CHF 8.80 for 24 hours. Parking seemed a bit expensive considering it was just on the front of the hotel. Overall though, I'd recommend the hotel and would consider staying there again.

Couples - 16/05/2018 TripAdvisor review
« The hotel didn't meet the expectations »

Positive: good restaurant, friendly personnel, convenient location next to a tram stop. Negative: the room was to small, it took too long, after opening the tap, for the hot water to reach the room, a ceiling panel almost fell on our heads in the corridor. A special notice: I already filled in one questionnaire about the hotel. The hotel manager got back to me and suggested that I could book a larger room next time. I thought it was kind of rude, especially considering the fact, that the room size was not mentioned in the Accor app, which I used for the booking. So, you guessed it, we had a good stay in Zurich, but not thanks to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Totasashvili, Thank you for taking your time to write again to us. As mentioned, we would have been more than happy to move you to a bigger room. Our front desk can be reached 24/7. Thank you very much for staying with us. Best Werner John Stoller

Family - 29/04/2018 TripAdvisor review
« Recommend »

This was our second stay at the Mercure Stoller Zurich, and we intend to come back again to this hotel in our next visit to Zurich. We found it as a very pleasant hotel, the service was very good, and the location was fine for us.

Solo travel - 28/01/2018 TripAdvisor review
« Another pleasant experience. »

I recently stayed again at The Mercure Stoller Hotel in Zurich and as always it was a pleasant experience. The staff are very welcoming and ensure that all requests are catered for. They pay particular attention to every detail and request ensuring that the guest has a thoroughly enjoyable experience, as of course I had. The hotel is only a short trip on the #3 tram from the main train station and not far by '2 tram from Lake Zurich. I would have no hesitation in recommending this hotel for prospective guests.

Solo travel - 11/10/2017 TripAdvisor review
« Always a pleasant stay »

I just returned from yet another pleasant stay in Zurich - stayed at The Mercure Stoller Hotel. This is a very pleasant place to stay, only a short distance from Zurich main station (# 3 tram) and only a short distance from Lake Zurich (#2 tram) Stay are very pleasant and most welcoming at Mercure Stoller and no request is too much to ask. They make sure every part of a guest's stay is looked after no matter what the request. The hotel is spotless and would highly recommend this property to anyone planning a trip to Zurich.

Solo travel - 21/06/2017 TripAdvisor review
« Mercure Stoller Zurich »

The location was good. It's near the tram and bus stops, which goes directly to the tourist attractions. The staff was friendly and helpful. I had no issues regarding checking in and out. There are restaurants near and around the hotel.

Family - 10/01/2017 TripAdvisor review
« Hotel location is good »

Location is great, near the train station. Car Park need to pay €30, which I thought is free??.... parking space for car is not enough, may be only 10 cars. The room is clean but its small with bad room also small

Friends getaway - 03/11/2016 TripAdvisor review
« Pleasant stay »

Hotel rooms are smaller than expected. Housekeeping is good. Quite good location As this is our first trip, we are happy with our stay. We would recommend to visitors. Not much shopping around the area but many tram stops to City or shopping areas.

Solo travel - 13/10/2016 TripAdvisor review
« Excellent hotel »

I have been a regular guest at The Mercure Stoller Hotel and always find the staff are most helpful, very friendly and ready to help with any queries. The hotel is very central and only a short tram journey (#3) from the main station. The rooms and the entire is maintained in excellent condition throughout and the rooms are spotless. The wi-fi is also excellent quality throughout the hotel. Would highly recommend this hotel.

Couples - 22/09/2016 TripAdvisor review
« Average stay in an expensive city »

This is the second Mercure we've stayed at recently that has frosted glass doors on the bathroom- what was the designer thinking? Reasonable room, tv monitor in the vanity mirror was an interesting touch, free soft drinks and water in the mini bar was nice. About 15 minutes form the main train station by tram and there are a couple of supermarkets close by which is handy.

Business - 02/08/2016 TripAdvisor review
« A nice room, but premises absolutely unsuited for disabled persons »

Room was nice on 5 th floor and surprisingly quiet (not on street side). But that's about the only positive which I could record for this hotel. Being disabled, the "arrangement" "offered" is to transit to lobby via the street and a lift ; but reception refused to give a key to this lift, so just as well sleep outside...The step to/from shower is also high and dangerous. I had to cancel next booking for work at this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pau, Thank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The reason why we have the couple of steps at the lobby area, is as when the building was transfered from a residential building to a hotel in 1938, ripping down the building and rebuilding it, wasn't a solution. Therefore we assist our guests to our elevator from the street level when they can't use the couple of steps. Please understand that due to security reasons, we can't give out master keys to our guests. Sincerely, Werner John Stoller

Couples - 30/07/2016 TripAdvisor review
« Good short stay »

The Mecure is a nice hotel and was ok priced by Swiss standards. The reception staff were very helpful and the room/bathroom were better than we expected. We knew the hotel wasn't right in the centre of the city, hence the cheaper price. But the tram station is right outside the hotel and it was only 10 minutes into town. We got a car park out the front of the hotel which was still 30 Francs, I don't know where the other cars had to park. We were very pleasantly surprised with the Mecure Zurich, much better than most other Mecures we have stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TravelingRaider81, Thank you very much for taking the time to write your review, we appreciate your kind words. We are happy to read that you had a pleasant stay with us. We are looking forward to welcoming you soon again. Best Werner John Stoller

Couples - 27/07/2016 TripAdvisor review
« PARKING RIP OFF- AVOID THIS HOTEL »

Everything was nice, the room was clean and modern with a pleasent balcony, it was quiet, and sufficiently centrally localized, but the surprise upon arrival, that I had to pay 30 CHF per night for parking the car on the hotel parking lot, is an outrage. Nobody told me this when booking.I'm a loyal Accor hotel customer, but this hotel I recommend to avoid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wrzosek, Thank you for taking the time to tell us about your experience at the Mercure Stoller Zurich. I am sorry that your experience did not meet your expectations. We appologize that you don't agree with our parking prices. In fact CHF30.-/night is not a rip off in our neighberhood, when you park in the public parking next door you pay CHF48.-/night and downtown you even pay more. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Werner John Stoller

Family - 21/06/2016 TripAdvisor review
« Good price for hotel in Zurich which is everything is quite expensive in Zurich. »

This hotel have only stone throwaway from tram station, room that i booked is a suiteroom so have a good amenities, and quite spacious. Infront of hotel have several parking lot, but when it's full must parking across the street. Zurich such an expensive city, i must paid 40 CHF to hotel inorder to paid parking lot one night.

Family - 12/06/2016 TripAdvisor review
« Reasonable »

This was a good hotel for this price point. Convenient 12 mins on tram to the centre of town. Not much of interest adjacent to the hotel. The staff were all corteuos. Bed was comfortable and the room was quiet. Recommended when you want to save $$$ not being located in the centre of town.

AmeeraSohar Friends getaway - 06/10/2015 TripAdvisor review
« Great place to stay!!! »

Very good location, tram and bus close by. Parking, very good rooms, very clean and very nice employees and helpful!!! I have stayed there 2 times already!!! The service is perfect!!! I definitely recommend this hotel for business, couples, family, friends or solo.

Cartezze Couples - 25/09/2015 TripAdvisor review
« Good for a short stay »

A nice, typical European hotel. Located a way out of the action in Zurich but perfect for the overnight stay we had. Front desk staff were very accommodating on our early arrival (room not ready). Restaurant/bar staff not so with a "can't be bothered" attitude.

Lucy1974 Family - 22/09/2015 TripAdvisor review
« You get what you pay for! »

We only stayed one night and picked this hotel as it was considerably cheaper than the many other options in Zurich. The room was small but functional. My gripe is that parking is advertised in the room as one price but the actual price is considerably higher. When I queried this at checkout I was simply and pointedly told that the price in the room "is an old price and out of date". This is not good enough Mecure, if literature is out of date get rid of it! I think the difference was about 12 Swiss francs so not a small sum. Zurich is expensive and the hotel (apart from inflated incorrectly published overpriced parking) was considerably cheaper than the alternatives.

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