Hotel - Mercure Resort Sanur
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Mercure Hotel

Mercure Resort Sanur

Jl. Mertasari,  Sanur,  Bali, Indonesia 
80034  Denpasar
INDONESIA

2,309 reviews
TripAdvisor Rating Based on 2,309 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Air Conditioning
  • DENPAS. NGURAH BALI
  • Reception open 24 hours a day
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis
  • Private beach
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Billiards/Snooker
    • Darts
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 189 rooms
  • 141 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 3 family rooms
  • 47 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,203 reviews

Our guest reviews for Mercure Resort Sanur

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,309 reviews
AccorHotels certified review
Mark Couples - 14/09/2017
« mark »

great position and staff friendly great value for the money

AccorHotels certified review
Lindy A. Couples - 14/09/2017
« Very satisfied and great location on the beach. »

Only brief stay but very relaxing and good location on the beach. Staff excellent. Only comment would be to add a few more umbrellas as the beach as only a few snd they were reserved early by guests.

TripAdvisor review
Family - 13/09/2017
« Feel at home in tranquil resort area »

With a green garden landscape, this resort - even built quiet long time a go - still well preserved and maintain. My up-graded room is very homey and roomy, clean and comfy with very nice garden view from balcony. Friendly staffs greeted me and happily welcome me on my arrival, they up-grade my room to accommodate my child needs. Breakfast is nice with international standard. This resort also has a wide beach area to do sun bathing. One thing that should up-graded is the swimming pool. It.s seem abandoned and a bit dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tonopm, We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. Its feels great to hear that our room, gardens, food, beach, breakfast, and staff friendliness was meet your expectation. I have been shared your feedback with my entire team and I am sure that this feedback will motivate my teams to keep up their performance. We take note in regard on your feedback of swimming pool, I addressed with our related department for further follow up and improvement. It is always a pleasure to welcoming you again and please feel free to contact us at ge@mercureresortsanur.com for any further assistance. Thank you again for sharing your experience, and we looking forward to welcoming you again. Sincerely, Eka Handayani Guest Experience Manager

AccorHotels certified review
Julie Y. Solo - 11/09/2017
« Great staff and great location »

Have stayed at Mercure Sanur several times and have always enjoyed my stay. Accommodation is older style but clean and well maintained. Rooms are set in beautiful gardens which just adds to the tropical feel. Staff are so friendly and helpful which is not always the case with bigger hotels. Beach front has plenty of deck chairs, pools clean and well maintained. Plenty of cheaper and good restaurants close by. Will be back.

AccorHotels certified review
Curley Couples - 11/09/2017
« Very relaxing beautiful grounds and a great location »

Nothing was to much trouble for any of the staff they went above and beyond to make our stay wonderful

AccorHotels certified review
Kelli G. Friends - 11/09/2017
« Fantastic resort - would stay again. »

The staff are very friendly, they are a credit to your company. The facilities are perfect, I could not fault it at all. Beach is clean, and the restaurants on site are fantastic.

AccorHotels certified review
Alan Couples - 10/09/2017
« Friendly staff »

We were very comfortable in our room, loverly beach, very good breakfast, we found the restaurant dinner menu was limited on choices, did not always get coffee and creamer in our room, and sheets should have been changed daily.

AccorHotels certified review
Allan J. Solo - 10/09/2017
« Lovely property »

Very enjoyable

AccorHotels certified review
Christine R. Couples - 08/09/2017

Very pleasant stay with friendly staff who try hard. I regularly stay at the Mercure Sanur and can see and appreciate recent improvements.

TripAdvisor review
Couples - 08/09/2017
« Marvellous Mercure! »

Once again we have just returned from a fabulous stay at the Mercure Resort Sanur. BUT....this last trip was even better than last year! You can see the improvements that have gradually taken place, as the Management & Staff work through the room upgrades and subtle changes throughout the Resort. The breakfast is always excellent and there are now more coffee stations and also an extended variety of fruits, salads , breads, pastries and more asian-style fare. Plenty of variety for everyone and top quality too. Both pools were terrific, with improved sun-beds and parasols. New towels as well. From the moment we checked in,to when we left, the staff were a delight (especially in F&B) and nothing was ever too much trouble. The gardens are delightful and the garden staff work relentlessly to keep them immaculate. it is so nice to walk through of an evening. There is no doubt that we will return to the Mercure resort Sanur. It is our favourite destination in Bali and should be on everyones list . Well done David and The Team!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terence P, We very much appreciate your comments regarding your stay at the Mercure Resort Sanur. We delighted to know that you have a pleasant stay with us. We glad to hear that you meet our improvements. Our breakfast was excellent, the coffee station, variety of food, our new sun-beds and parasols, also our staff friendliness and gardens was meet your expectation. I have been shared your feedback with our team and I am sure that this feedback will motivate all of my team to keep up their performance. It is always a pleasure to welcoming you again and please feel free to contact me at ge@mercureresortsanur.com if you have plan to visit us again. Thank you again for sharing your experience, and we looking forward to welcoming you again in the near future. Sincerely, Eka Handayani Guest Experience Manager

AccorHotels certified review
Tracey C. Friends - 07/09/2017
« Relaxing »

Wonderful it's so beautiful and staff very friendly and helpful. Such a relaxing area and the beach is wonderful.

AccorHotels certified review
Jack B. Couples - 07/09/2017
« Excellent »

Staff, hotel, food, Service , all very good

AccorHotels certified review
Peter H. Solo - 05/09/2017
« very relaxing experience »

always a great place to relax ive stayed there on many occasions and this time was the best so far the staff are a standout i guess the pool bar staff could be improved sometimes very slow to react as im a good drinker at times i found the food alot better this time and the room was cleaner than usual so overall top class ive recommend the hotel to many of my friends

AccorHotels certified review
Risman Couples - 02/09/2017
« Good service, friendly and professionals. »

Nice ambience, good atmosphere.. very suitable for a getaway experience

AccorHotels certified review
Crishna B. Solo - 02/09/2017
« Extremely relaxing and rejuvenating. »

My stay was wonderful. I was celebrating a birthday whilst there and your staff made me feel very special at breakfast on the day. My only suggestion would be that maybe the resort could have a little tlc. My room was a little tired. But in saying that, it doesn't need to go over the top with a complete makeover. The Mercure Resort Sanur has a great balance of comfort and relaxation, true Bali.

AccorHotels certified review
Sally Families - 30/08/2017
« Nice 2 week stay, very chilled »

My daughter and I came to stay for 2 weeks. Room was slightly dated and a little unclean but A/C worked well. Breakfast was very good. But found dinner slightly below average. Could do with a few more umbrella's on the beach for guests.

AccorHotels certified review
Srijantini P. Families - 29/08/2017
« Nice place, beautiful beach, dark at night »

The location close to the shops/ resto at Sanur, beautiful beach, kind staff, clean area. Many gackos at the villas, some of them are very big, but not danger. Our family stay at standard and deluxe rooms. Deluxe rooms are very nice, big and comfy. Shower gordyn at standard room is too short, so every time we took shower, always make puddle at the changing area. Lighting at the pedestrian are too dark at night. Not too much choices for breakfast. But overall, we enjoy our holiday there.

AccorHotels certified review
Lyn M. Friends - 26/08/2017
« I can see the difference »

We previously stayed here in November last year and really enjoyed our stay.We met the new Gm Mr Lane and he told us if his plans for the resort. Well he certainly delivered. The first thing I noticed was how the resort seemed much cleaner,neater and more ordered.Loved the new pool chairs around the second swimming pool which we used all the time.Last year that area was like a desert.Breakfast was a great experience as well with a very attractive way of setting it out. Our room apppeared to have been renovated as well.Thank you for a lovely stay.I will be back

AccorHotels certified review
Trisha Couples - 24/08/2017
« Great Location »

We have stayed at this hotel on previous visits to Bali and this hotel is in a great location. On this occasion we only stayed one night as we were in transit to Nusa Lembongan. We had a great room on the beachfront which was wonderful.

AccorHotels certified review
Andrianto Friends - 23/08/2017
« Satisfying but can be better. »

The room is clean but a little bit outdated. The surroundings are beautiful. The older staff need to be reminded to show more hospitality. Maybe they've been working too long they forget how to be friendly to guests. The beach need to be cleaned daily. It's pretty dirty. Oh.. We can't rent motorbike because we're locals. Really???? If all those things improved, I'll return to stay and reccomend it to others.

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