Mercure Resort Sanur 4 stars

TripAdvisor rating 4.0/5 2,800 reviews
Mercure Resort Sanur
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+ 23 Services
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Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Grand Ballroom around 270 m2 with maximum capacity 285

  • Pamper your kids everyday with MyKids package

  • Free shuttle bus to local shopping area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • DENPAS. NGURAH BALIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Porter
Leisure and activities
  • Swimming pool
  • Massage
  • Outdoor playground for children
  • Tennis
  • Private beach
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Resort Sanur

Jl. Mertasari,
Sanur,
Bali, Indonesia
80228
denpasar
indonesia

Tel: +62361288833

Fax: (+62)361/287303

Contact email

Check-in from 14h00

Check out up to 11h00

  • Individual Tourist Bus :  

  • By plane

    DENPAS. NGURAH BALI At 15km / 9.32 miles - Shuttle paying

GPS :-8.710925, 115.25405

Our accommodations

Superior Room, 1 king-size bed

  • Max. number of persons: 2
  • Area: From 32
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room, twin beds

  • Max. number of persons: 2
  • Area: From 32
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room, 1 king-size bed

  • Max. number of persons: 3
  • Area: From 40
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room, twin beds

  • Max. number of persons: 3
  • Area: From 40
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room, 1 king-size bed

  • Max. number of persons: 3
  • Area: From 42

Executive Room, twin beds

  • Max. number of persons: 3
  • Area: From 42

Family Room, 1 king-size bed and 1 bunk bed

  • Max. number of persons: 4
  • Area: From 88
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Room, 1 king-size bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 79
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

PANDAWA RESTAURANT

Type of cuisine: International

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Photo non contractuelle / Strictly non binding

For tropical mixed drinks and snacks. Located on the beach sheltered by towering trees with magnificent view of the ocean.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DEPARTURE LOUNGE

Photo non contractuelle / Strictly non binding

Especially suitable for guest with early check-in and late check-out time. Resting area with sofa, full shower, lockers convenience, bar and TV. As a place to have a snack before catching a late long haul flight.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SAHADEWA BAR

Photo non contractuelle / Strictly non binding

Located by Sahadewa pool, serve tropical mixed drinks and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 270

  • Maximum capacity: 285 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Resort Sanur

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,866 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,800 reviews

The hotel is set in beautiful tranquil gardens in a fantastic location, but he rooms are tired and bathrooms need complete renovation.

Customer review rating 4.3/5

Hilzzee Couples - 16/09/2019 AccorHotels review

Overall we enjoyed our stay at Mercure Sanur. The staff at reception were very helpful when we were not happy with the position of our room they were able to move us. The booked Executive room we found to be with no full length sliding doors to look out of and the balcony too tiny to use. We moved to a Deluxe which was in a better position and had a pleasant outlook. However, the bathroom was very old and needed renovation but we overlooked this as overall the room suited us better. Umberellas on the beach needed maintenance with many with broken spokes. Help putting them up would have been appreciated but there never seemed to be anyone around to help. All the staff were very friendly. Breakfast was never over-crowded. We would return again if the rooms were renovated and had new mattresses.

Dear H B, Thank you for your stay with Mercure Resort Sanur. We are very glad to know that our service meet your expectation. Your constructive feedback is the most important thing to us as an evaluation and improvement. Kindly to inform, we do refurbishment our room and other facilities alternately. We hope this will not alter your confidence to our hotel and that you will give us another chance to welcome you again in the future. Sincerely, Eka Handayani Guest Experience Manager

Delightful hotel set in calm surroundings

Customer review rating 4.3/5

Sue S. Friends - 16/09/2019 AccorHotels review

The layout of the hotel was amazing, like a little village set on the beach shoreline of this exotic island. All the staff were extremely polite and smiled graciously. The rooms were furnished to a very high standard, the shower experience was brilliant as were the size of the single beds. The private beach was raked every day and there was always plenty of sunbeds and never felt the need to have to reserve them. Both the pools were good and the water very nice and warm.

Dear S S, Thank you for your stay with Mercure Resort Sanur. We are very glad to know that you had a wonderful stay with us. Your superb feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Top Resort

TripAdvisor rating 4.0/5

Inspiration262514 Couples - 15/09/2019 TripAdvisor review

Great place great location and excellent service rooms are very clean and bright staff very helpful the resort is a great place to be and the beach is very nice and clear waters walking to Sanur town is 10 mins away.

Dear Inspiration262514, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali. We are pleased to know that you had a perfect experience stay with us. Our super team always deliver superior service to our guest. Your feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Relaxing Stay

Customer review rating 4.3/5

Lauren M. Couples - 14/09/2019 AccorHotels review

We enjoyed our stay at the Mercure Sanur, staff are all lovely. The pools, garden areas and beach are beautiful. The rooms are dated but clean and great for what we needed while we were there for our short stay. The day spa is basic but nice. The resort is in a nice quiet location near lovely cafes and restaurants.

Dear L M, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali. We are glad to know that you had a pleasant stay with us. Kindly to inform, we do refurbishment our room alternately for better experience stay with us. We are looking forward to welcoming you back in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager

Needs upgrading. Good human relations service.

Customer review rating 4.3/5

D. L. Friends - 12/09/2019 AccorHotels review

Please refer email sent to GR Manager.

Dear L D, Thank you for your stay with Mercure Resort Sanur. Firstly, we do apologize that your room did not meet your expectation. We really appreciate your email to us. We take note your constructive feedback and it has been shared to our related department for evaluation and improvement. We hope this will not alter your confidence to our hotel and that you will give us another chance to welcome you again in the future. Sincerely, Eka Handayani Guest Experience Manager

A well located resort, tranquil and peaceful

Customer review rating 4.3/5

Graham G. Couples - 12/09/2019 AccorHotels review

Good. Deiby and her team were excellent in organising a wedding vow ceremony for us. Only negative thing was the very small balcony and outlook of executive king room- the deluxe large balcony and nicer pool view/location would have been preferable

Dear G G, Thank you for your stay with Mercure Resort Sanur. We are very glad to know that you had a pleasant stay with us. Our team always deliver superior service to our guest. Your constructive feedback really important for us to make an evaluation and improvement. We are really looking forward to welcoming you back in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager

Your team are your greatest asset

Customer review rating 4.3/5

Lucy C. Couples - 12/09/2019 AccorHotels review

Your team are your greatest asset. Appreciate them and pay them well. That is why we are coming back

Dear L C, Thank you for your stay with Mercure Resort Sanur. It's thrilled us to know that our service meet your expectation. We truly appreciate your constructive feedback to us and it has been shared to all our department for evaluation and improvement. We will always do our best to serve the guest and fulfill our guest need. We are looking forward to welcoming you back in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager

Anothere great stay at Mercure Sanur Bali Hotel!!

Customer review rating 4.3/5

Felix A. P. J. Couples - 11/09/2019 AccorHotels review

My wife and I had a very nice stay again (this is the second time) at Mercure Sanur Bali. The staff are so nice and accommodating, the facilities very good and the location so appropriate for relaxation!

Dear F J P, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali. We are glad to hear that you are our loyalty guest and had a wonderful experience stay with us. We take note your concern about wi-fi connection and it has been shared to our related department for our evaluation and improvement. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Gorgeous

Customer review rating 4.3/5

Susan Solo - 10/09/2019 AccorHotels review

Friendly, quiet, great location

Dear S B, Thank you for your stay with Mercure Resort Sanur. We are very glad to know that you had a pleasant stay with us. Your feedback really motivate us to keep up our performance and service to the guest. Kindly to inform, we do refurbishment our room alternately for better experience stay. We are looking forward to welcoming you back in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager

always my first choice for Sanur

Customer review rating 4.3/5

Wendy C. Couples - 09/09/2019 AccorHotels review

I have stayed at your beautiful resort approximatelyy 12 times and I am never disappointed. This time i was so happy to be given my favourite room, even though, it was such a short stay - wish i could have stayed longer.

Dear W C, Thank you for shared your experience stay with Mercure Resort Sanur. Thank you for your loyalty! It's a pleasant to know that you always have a wonderful stay with us. We always deliver superior service to our guest. We take note your concern about our wi-fi connection and pool. Please rest assured, it has been shared to our related department for our evaluation and improvement. We are looking forward to welcoming you back in the soonest Sincerely, Eka Handayani Guest Experience Manager

Very enjoyable stay

Customer review rating 4.3/5

Mcrs Families - 09/09/2019 AccorHotels review

Very enjoyable. The rooms were good and the pools were very nice. Staff were very friendly and helpful.

Dear M S, Thank you for your stay with Mercure Resort Sanur. We are very glad to know that you had a beautiful and enjoyable stay with us. We always deliver superior service to our guest. Your feedback really motivate us to keep up our performance and service to the guest. Sincerely, Eka Handayani Guest Experience Manager
Customer review rating 4.3/5

Chris E. Couples - 09/09/2019 AccorHotels review

We have stayed at the Mercure Resort Sanur quite a few times and always find the staff extremely polite and very helpful....and the amentities very pleasing.

Dear C E, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali. We are very glad to hear that you had a perfect stay with us. It's lovely to serve the best service and facilities to our valued guest. Your superb feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

A great experience

Customer review rating 4.3/5

Michael A. Couples - 07/09/2019 AccorHotels review

Relaxing and quiet holiday

Dear M A, Thank you for your stay with Mercure Resort Sanur. We are very glad to know that you had a wonderful experience stay with us. Our resort is the best choice to enjoy a relax vacation. Your feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Happy relaxing memorable

Customer review rating 4.3/5

Stephen S. Couples - 07/09/2019 AccorHotels review

This was a real test. Staying in one hotel for 51 nights. We have no regrets. We have stayed at Mercure Sanur before so had some insights but that was for a much shorter stay. From the moment of accepting our room we were overwhelmed with genuine friendliness by staff throughout the site. Nothing was to much trouble. We were treated that well you would think we were Royalty. You are blessed with wonderful staff.

Dear S J S, Thank you for shared your beautiful experience stay with us. It's thrilled us to hear that our service is on your highest praise. Your superb feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager

Relaxing and refreshing at this beach front hotel

Customer review rating 4.3/5

Jane N. Families - 06/09/2019 AccorHotels review

My room is near the beach and close to the yoga studio of "Power of Now Oasis (PONO)". Everything is perfect except that the hotel room seems a bit old, especially the toilet. The cleaning service is prompt and staff are very polite and helpful. My daughter and I enjoyed our 1-week stay in Mecure, booked by PONO. Besides enjoying yoga everyday, we also enjoyed the beach, the beach-side restaurants and spa within Mecure hotel's premises. The location is great and we managed to walk to the shopping streets nearby on some days for the varieties of food, local products and handicrafts. We will definitely come back again.

Dear J N W H, Thank you for your stay with Mercure Resort Sanur. We are very glad to know that you had a pleasant stay with us. Our location is strategic with many restaurant, art shop and cafe around us. Your superb feedback really motivate our team to keep up our performance and service to the guest. We are looking forward to welcoming you back in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager

Always love Staying at Mercure Sanur

Customer review rating 4.3/5

Tracey H. Friends - 06/09/2019 AccorHotels review

It’s always so nice to come back and stay at Mercure Sanur. Such a nice position beachfront The Staff are amazing and cannot do enough for you. Very welcoming! Thankyou for a very pleasant stay

Dear T H, Thank you for your stay with Mercure Resort Sanur. We are very glad to know that you had a pleasant stay with us. Our team always deliver superior service to our guest. Your superb feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager
Customer review rating 4.3/5

Anonymous Couples - 05/09/2019 AccorHotels review

Staff were wonderful. Room not so great, a bit old and dated, and in need of repair.

Dear B N, Thank you for share your experience stay with Mercure Resort Sanur. We take note your concern about our room. Kindly to inform, we do refurbishment our room and facilities alternately. Your feedback really motivate us to always serve superior service to our guest. We are waiting forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Beautiful surroundings and lovely staff

Customer review rating 4.3/5

Ros Couples - 05/09/2019 AccorHotels review

It was a peaceful relaxing stay good food great room friendly happy staff nice beach area but not a lot of eating places nearby

Dear R G, Thank you for your stay with Mercure Resort Sanur. We are very glad to know that your stay meet your expectation. Your feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Everything was great!

Customer review rating 4.3/5

Anonymous Couples - 05/09/2019 AccorHotels review

The most important thing for a hotel is to have top quality staff, and your staff were so friendly, polite and helpful. They are obviously trained very well and take their jobs seriously - well done!

Dear I K, Thank you for your stay with Mercure Resort Sanur. We are glad to know that you had a perfect stay with us. Your superb feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Great place to stay, very professional staff.

Customer review rating 4.3/5

Graham A. Couples - 04/09/2019 AccorHotels review

Three day stop over with my girl friend. Did not want to stay in a busy and non friendly resort. The Mercure is good for short walks etc.

Dear G A, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali. We are glad to know that you love our location. We take note your concern about hot water in the room and wi-fi connection. Please rest assured, it has been shared to our related department for evaluation and improvement. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager
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