Hotel - Mercure Resort Sanur
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Mercure Hotel

Mercure Resort Sanur

Jl. Mertasari,  Sanur,  Bali, Indonesia 
80034  Denpasar
INDONESIA

2,250 reviews
TripAdvisor Rating Based on 2,250 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Air Conditioning
  • DENPAS. NGURAH BALI
  • Reception open 24 hours a day
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
    • Tennis
  • Private beach
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Billiards/Snooker
    • Darts
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 189 rooms
  • 141 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 3 family rooms
  • 47 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,032 reviews

Our guest reviews for Mercure Resort Sanur

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,250 reviews
AccorHotels certified review
Maggie Families - 17/07/2017

Nice quiet hotel needs some updating but still good price for money. Staff very helpfull and friendly. Quick check in . Nice breakfast good food .

AccorHotels certified review
Cindy M. Families - 15/07/2017
« Cindy McClure »

I stayed at your resort for only 7 hours in a delux room prior to flying out of Bali 13th July. I spoke to many hotels before choosing the Mercure as I wanted to ensure the deluxe room would take. Are of my husband who is in a wheelchair and cannot walk. The staff member I spoke to assured me he could get into the bathroom. I also wrote an email from cindy&designingminds.com.au to ask for access to the toilet. On staying with you he could not use the toilet or shower as his wheelchair did not fit through the door nor could he walk to it. We were disappointed with this. Regards Cindy

AccorHotels certified review
Sam Couples - 14/07/2017
« Sanur, Mercure »

Overall the stay was great. We had to swap room after the first night as we had two single beds. All the staff around the pool and maintenance were always friendly and polite.

AccorHotels certified review
Max Couples - 13/07/2017
« Mediocre at best »

Bathroom was very dirty and there was no hot water. Breakfast was good and every employee was very nice, but the hotel itself wasn't a place that made you want to hang out on the grounds. It was more of a place to sleep at the end of the night than to relax during the day and evening. Maybe it was the weather and maybe it was the jet lag, but we enjoyed the next hotel we stayed at so much more.

AccorHotels certified review
Wendy Families - 12/07/2017
« Very good accommodation  »

Rooms very nice, excellent cleanliness. Pools lovely. Beach lovely. Restaurant and room service a bit of a let down, menu needs to be bigger. By far the best thing was the staff friendliness, level of service and outstanding helpfulness.

AccorHotels certified review
Susana Solo - 12/07/2017
« The breakfast box wasn't ready by the time I checked out and they told me the kitchen was still closed. »

The room was nice and I was happy with it. The staffs when I checked in were friendly. The only thing I didn't like was the breakfast box. The front desk told me no one informed him about it and the taxi was late. When I opened the box, I couldnt even eat what's inside because the bread wasnt fresh. I was si disappointed.

AccorHotels certified review
Alison Couples - 12/07/2017
« Wonderful holiday. Last minute booking was perfect. »

From the time of check in to check out we has a wonderful experience. The staff were wonderful. We loved the location, both pools and restaurant. Room was comfortable and we used the Spa facilities every day.

AccorHotels certified review
Diana Z. Couples - 12/07/2017
« Mrs »

Terrible breakfast - we only had it once out of 9 days stay. Needs urgent improvement. The sausages are laughable. You should add an egg counter instead having one guy cooking eggs for the whole hotel for breakfast. The room we originally stayed in had ants and were moved to a different room which was way nicer.

AccorHotels certified review
Alison Families - 11/07/2017

We were a party of 4 and had a great stay. The rooms were very clean and kept this way during our stay. All staff were really nice and treated us really well.. T he only negative was that after traveling for over 30 hours to get to the mercure our rooms were not ready for us and it was nearly another two hours before we got the keys to our rooms, which was nearly 4 o'clock in the afternoon. Apart from that we had a great stay and couldn't fault anything. Thanks to all the staff for making this a great holiday.

AccorHotels certified review
David S. Families - 11/07/2017
« Average »

Great location but resort is a little run down and needs improvement (maintenance) and food in the restaurant is poor.

AccorHotels certified review
Julien Couples - 11/07/2017
« Lovely Place »

Beautiful place. Great place to relax. Great morning buffet and a great cafe. Kind employees. Good service.

AccorHotels certified review
Colin A. Couples - 09/07/2017

Had a great holiday staying at the Mercure Resort on the beach lots of shops and resteraunts close to hotel

AccorHotels certified review
Eugene Friends - 06/07/2017
« mixed bag »

Lovely grounds and well positioned at the beach. Rooms are quite old and lacking - in need of upgrading works. Food sub par.

AccorHotels certified review
José M. D. R. Friends - 06/07/2017
« A reform is urgently needed !!! »

Poor maintenance, poor cleaning, weird facilities (lights)....an unpleasant stay.

AccorHotels certified review
Erwin A. Families - 06/07/2017
« Erwin Aji »

Great accomodation and services that were given!

AccorHotels certified review
Edy S. S. Friends - 04/07/2017
« best value in Sanur »

nice rate for accorplus member perfect location and nice ambient helpful and friendly staff a/c was a few times broken clogged drainage in bathroom no jetspray in my toilet

AccorHotels certified review
Annimaz Friends - 02/07/2017
« Relaxing, resort style, beach front hotel »

Friendly, helpful staff. Very relaxing resort with good pools and beach. Room for improvement in the quality of food and menu choices. Rooms clean and will be a top resort when rooms are renovated. A lovely spa and good service.

AccorHotels certified review
Paul J. Couples - 02/07/2017
« Friendly staff made the ho,iday »

We loved it - our room. Was exactly as requested and we couldn't have been happier.

AccorHotels certified review
G Couples - 02/07/2017
« Room did not meet our expectations »

Resort area was quite nice, good pools, informative and nature surrounded environment was nice. But room was not so good. We had ants on our wall and cockaroches in the bathroom. Towels were changed only once per 4 days. Room did not seem clean. Stains on the floor and spiderwebs on lamps. Power sockets were inappropriatly setup and not in convenient places. We asked 3 times to fix broken table lamp. Smell in the bathroom was not good either. We had to wait additional time to room to be ready for our checkin. We did not receive information about free shuttle bus to the city so we had to walk and had to pay for the taxi. We were provided with dinner vouchers but nobody explained how we should use it: do we have to order or is it buffet? What drinks included?

AccorHotels certified review
Rakhee Families - 01/07/2017
« Excellent stay with superb customer service and experience »

Always felt looked after and all our needs were dealt with. Always very prompt should we require extra towels or ice buckets. Maintenance of grounds was impeccable and staff were always smiling and very polite.

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