Mercure Resort Sanur 4 stars

TripAdvisor rating 4.0/5 2,765 reviews
Mercure Resort Sanur
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Hotel extras

  • 189 unique guest rooms inside authentic Balinese cottages

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Grand Ballroom around 270 m2 with maximum capacity 285

  • Pamper your kids everyday with MyKids package

  • Free shuttle bus to local shopping area

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • DENPAS. NGURAH BALI
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Porter
Leisure and activities
  • Swimming pool
  • Massage
  • Outdoor playground for children
  • Tennis
  • Private beach
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Resort Sanur

Jl. Mertasari,
Sanur,
Bali, Indonesia
80228
denpasar
indonesia

Tel: +62361288833

Fax: (+62)361/287303

Contact email

Check-in from 14h00

Check out up to 11h00

  • Individual Tourist Bus :  

  • By plane

    DENPAS. NGURAH BALI At 15km / 9.32 miles - Shuttle paying

GPS :-8.710925, 115.25405

Our accommodations

Superior Room, 1 king-size bed

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room, twin beds

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room, 1 king-size bed

  • Max. number of persons: ‌3
  • Area: From 40
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room, twin beds

  • Max. number of persons: ‌3
  • Area: From 40
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room, 1 king-size bed

  • Max. number of persons: ‌3
  • Area: From 42
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Executive Room, twin beds

  • Max. number of persons: ‌3
  • Area: From 42
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Family Room, 1 king-size bed and 1 bunk bed

  • Max. number of persons: ‌4
  • Area: From 88
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Family Room, 1 king-size bed and 1 sofa bed

  • Max. number of persons: ‌4
  • Area: From 79
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

PANDAWA RESTAURANT

Type of cuisine: International

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Photo non contractuelle / Strictly non binding

For tropical mixed drinks and snacks. Located on the beach sheltered by towering trees with magnificent view of the ocean.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DEPARTURE LOUNGE

Photo non contractuelle / Strictly non binding

Especially suitable for guest with early check-in and late check-out time. Resting area with sofa, full shower, lockers convenience, bar and TV. As a place to have a snack before catching a late long haul flight.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SAHADEWA BAR

Photo non contractuelle / Strictly non binding

Located by Sahadewa pool, serve tropical mixed drinks and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 270 m²

  • Maximum capacity: 285 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Resort Sanur

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,708 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,765 reviews

Lower your expectations

TripAdvisor rating 4.0/5

Petesaccount Family - 14/07/2019 TripAdvisor review

This is easily the worst accor in Bali ive stayed at and I have stayed in 7 accors in Bali thus far. this is my second stay at Mercure Sanur. First was 2015. the friendliness of the staff has improved since then. we had a hotel paid/organised transfer, so the hotel knew when we were coming. upon arrival around 12.30pm no one was around, we had to carry our own bags up the 2 flights of steps. an ominous sign. went to check in and our room wasn't ready but "go have lunch and it will be ready straight away" says the reception . 90 minutes later (the kitchen always takes forever at mercure sanur) we return to check in and the say "sorry the room is almost ready" unbeknownst to the staff I speak Bahasa and understand they haven't even started to clean the room. I call the reception employee on that, and walk him down to the room to demonstrate it hasn't been started to which he then says "oh they are on lunch break, another hour" with 2 kids and an early start and being a gold accor member this is simply not the level of service I am accustom to. everyday without fail we had to ask for toothbrushes at least once, sometimes 4 times. every morning at 5am I was woken by the hotel staff throwing the sunlounge cushions on the beach chairs. even saying something still did not change their noise level. its fair to say that the staff here don't have customer service skills. if you asked someone to do something outside their duties, their response would be "dial #7 and ask for that" be it toothbrushes, that would be housekeeping response, at the bar for bucket of ice etc. often you see guests clearing tables at breakfast to get a seat and often the table with dirty plates that you walk past at the start of breakfast is still there after you have finished your breakfast. the thought of the staff solving your problem that was outside their job is foreign to them. and its simple stuff and its everywhere you turn. I emailed and visited the front office numerous time to speak with the Guest Relations Manager, Ibu Eka and she was constantly unavailable, to this date she has not even bothered to respond to my email...oddly there is not a fitness centre, nor can the hotel even recommend a babysitter. one of other things in stark contrast to all other Accor hotels I have stayed at is having the Accor Advantage Card is an inconvenience to the staff so in summary, don't expect anything in the way of service and you wont be disappointed.

Dear Petesaccount, We much appreciate for sharing your experience during your stay at Mercure Resort Sanur. Thank you for your Loyalty with AccorHotels. First of all, please allow me to express my sincerest apologize in regards of the inconvenience experience during your stay. We take note on your constructive feedback of the check in experience, restaurant service, housekeeping, and the attentiveness of all of our staff. Please rest assure that it has been shared with our respected department with utmost attention. As we truly understand the significant help it give for improving our product and services better. Please do not hesitate to contact us at ge@mercureresortsanur.com for any further assistance. I hope this did not fluster your experience much to come again to our resort and hope you will be kind enough to give us another opportunity to serve you better in the future. Sincerely, Eka Handayani Guest Experience Manager

Lovely resort

Customer review rating 4.3/5

Kelly Families - 13/07/2019 AccorHotels certified review

The grounds are beautiful and very well kept. The rooms are tired and need some modernisation. I wish there was more organised activities for guest as it was secluded and this would have helped.

Dear K F, Thank you for your stay with Mercure Resort Sanur! We are regret to know that our breakfast variety and accommodation did not meet your expectation. Your constructive feedback already shared to our related department for our evaluation and improvement. We hope we can serve you at best in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager

price is reasonable, ove the warung cafe on the beach with good food and cheap price.

Customer review rating 4.3/5

Caroline D. P. Families - 11/07/2019 AccorHotels certified review

I got free upgrade to executive room which is very spacious. Love the beach, the warung café, pool, etc. will stay here again in the future. the only problem is: transportation, no online taxi allowed to enter the hotel. there's local taxi driver waiting in the security post and the cost for the local taxi is 2-3 times more expensive compare to online taxi.

Dear C D P, Thank you for taking the time to share your experience stay with Mercure Resort Sanur. We are glad to know that you had a perfect experience stay. Your superb feedback already shared to all our staff and it is really motivate us to keep up our performance and services to the guest. We take note your concern about online taxi and it has been shared to our related department for further action. We are looking forward to welcoming you back in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager

Ordinary

Customer review rating 4.3/5

Paula B. Families - 09/07/2019 AccorHotels certified review

Only staying for one night got there at 2.30 pm we had 2 rooms booked one room was ready and was told the other room would be ready soon but once at room there was people still in there who had a late check out. So after waiting till 6.00 pm we where told we where getting moved and to better rooms near beach , which was fine but they where further from the beach as the ones before so we had to check out at 8am due to boat booked so didn’t really get to enjoy our rooms

Dear Mrs. PB, Thank you for taking your time to share your experience during stay with us. At our hotel, we strive to give the best service as our guest satisfaction is the first priority. Therefore your feedback is essential to achieve that. We regret to know that your experience did not meet your expectation. With regards of the check in experience and room allocation it has been addressed with our respected department for our further action. We believe that through your feedback we will be able to improve ourselves better. Once again thank you for your constructive feedback and we hope that we have another opportunity to serve you in better way in the future. Sincerely, Eka Handayani Guest Experience Manager

Delightful,excellent value for money.

Customer review rating 4.3/5

Ivan Families - 07/07/2019 AccorHotels certified review

Friendly and approachable staff. Excellent service and good value for money. Well situated and grounds maintained. Establishment slightly aged and may require revamp shortly.

Dear I J, Thank you for your stay with Mercure Resort Sanur! We are very glad to know that you had a pleasant stay and our staff friendliness meet your expectation. Kindly to inform, we do refurbishment our room and facilities alternately for great experience stay. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Serendipity by the sea

Customer review rating 4.3/5

Adrian Solo - 05/07/2019 AccorHotels certified review

As always, a warm, positive welcome ; I had a nice, quiet room and enjoyed the facilities. Just one matter was not so good; while sitting in the nice long chairs on the beach relaxing, a security official said if I were not staying in the hotel I must pay to sit. I explained that I was staying there. he asked why I did not have a towel? I explained it was too hot to swim in the middle of the day. He insisted, so I showed him my room key , and finally he backed down. I was not happy with how he spoke. Please explain to security that it is good they are vigilant, but they should not assume that a guest without a towel is an imposter.

Dear A T, Thank you for your stay with Mercure Resort Sanur! We are glad to know that you had a wonderful experience stay. We take note your feedback about your experience at the beach and the quality food and beverage. Please rest assured, it has been shared to our responsible department for our evaluation and improvement. We are looking forward to welcoming you back in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager

very impressive

TripAdvisor rating 4.0/5

ornnicha Friends getaway - 04/07/2019 TripAdvisor review

I really love this hotel. It's such a good hotel, good location and very nice people. when our group arrived nearly the kitchen close they were still service for us to serve alacart menu. It make me feel warmly like home.

Dear ornnicha, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali! We are very excited to know that you had a perfect experience stay with us. We always serve our guest with the best service. Your superb feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Mercuce resort - always my choice

Customer review rating 4.3/5

Željko P. Couples - 03/07/2019 AccorHotels certified review

This was our second stay in this resort and we will definitely come back. Your team is so wonderful and warmhearted that staying with you feels like home.

Dear Z P, Thank you for your stay with Mercure Resort Sanur! We are very glad to know that you are our valued guest and you had a perfect experience stay with us. Your superb feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Excellent

Customer review rating 4.3/5

William D. Couples - 28/06/2019 AccorHotels certified review

Great facilities. Friendly responsive staff.

Dear W D, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali! We are glad to know that you had a pleasant stay with us. We take note your concern about our room and it has been shared to our responsible department for evaluation and improvement. Kindly to inform, we do refurbishment our room for better experience stay. We hope you can give us another chance to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Overall a pleasant stay. Staff are superb. Rooms are tired

Customer review rating 4.3/5

Jenitz W. Families - 27/06/2019 AccorHotels certified review

Pleasant stay. Rooms are bit tired and need a refresh especially bathrooms. Sheets were stained in one of the rooms. Staff were friendly and superb.

Dear J W, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali! We are happy to hear that you had a pleasant stay with us. We take note your concern about our cleanliness and our room. We already shared to our related department for evaluation and improvement. Kindly to inform, we do refurbishment our room alternately for better experience stay. We hope we can welcoming you back again in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Rooms very old and tired

Customer review rating 4.3/5

Barbara G. Couples - 26/06/2019 AccorHotels certified review

Disappointed

Dear BG, Thank you for sharing your experience during your stay at Mercure Resort Sanur. Our guests’ feedback is really valuable for us as it promotes our improvements, we take note on your concern of the room condition. We should have replaced all of the older mosaic shower tiles which gave old impression in the room. Now we put our efforts to repaint all of our guest room interiors and replacing all grouting for rooms that require it. I believe this will enhance our guest experience in our guestroom. Thank you very much for sharing your experience, I hope we could get another chance to welcome you back and show you all the improvements we have made by then. Sincerely, Eka Handayani Guest Experience Manager

A Great Beachside Resort for a fair price

Customer review rating 4.3/5

John D. Couples - 26/06/2019 AccorHotels certified review

Leisurly

Dear J D, Thank you for your stay with Mercure Resort Sanur! We are regret to know that your arrival experience and quality of food and beverage did not meet your expectation. Please rest assured, it has been shared to our responsible department for evaluation and improvement. We are grateful to hear that our staff friendliness meet your expectation. We hope you can give us another chance to serve you at best in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager

Good value for money

Customer review rating 4.3/5

Jd Friends - 24/06/2019 AccorHotels certified review

Good value for money.

Dear J D, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali! We are glad to know that you had a good experience stay with us. We take note your concern about our accommodation and quality of food and beverage. Please rest assured, it has been shared to our responsible department for evaluation and improvement. Kindly to inform, we do refurbishment our room and facilities alternately for the best experience stay with us. We hope you can give us another chance to serve you at best in the nearest future, Sincerely, Eka Handayani Guest Experience Manager

Staff were proffessional and friendly .Room needs a makeover . The bathroom very run down and tired. eeds a

Customer review rating 4.3/5

Gene L. Couples - 24/06/2019 AccorHotels certified review

Relaxing and wonderful holiday, made more so by your friendly, smiling and considerate staff. Quiet and peaceful with no loud thumping music! Food was excellent. We look forward to returning and staying in our favourite room 268 with ocean views.

Dear L S, Thank you for your stay with Mercure Resort Sanur! We are very excited to hear that you had a perfect stay with us and very suitable with our room. We take note your feedback about our room and bathroom. Please rest assured, it has been shared to our responsible department for our evaluation and improvement. Kindly to inform, we do refurbishment our room and facilities alternately for the best experience stay with us. Thank you for your constructive feedback, it really motivate us to always serve the best our guest. Sincerely, Eka Handayani Guest Experience Manager

Relaxing

Customer review rating 4.3/5

Donna Friends - 24/06/2019 AccorHotels certified review

Nice relaxing experience

Dear D E, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali! We are glad to know that you had a great experience stay with us. We are sorry to hear that your breakfast did not meet your expectation. Your constructive feedback really motivate us to keep up our performance and service to our guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Great location with happy helpful staff

Customer review rating 4.3/5

Trevor K. Couples - 23/06/2019 AccorHotels certified review

Check in was easy, accommodation was clean and comfortable but looking a bit tired. Went to dinner/buffet dance night on Tuesday, found some of the food was not at a level one would expect from an Accor hotel.

Dear G K, Thank you for your stay with Mercure Resort Sanur! We are very excited to know that you had a great stay with us. We take note your concern about our accommodation and quality of food and beverage. Please rest assured, it has been shared to our responsible department. We are looking forward to welcoming you back in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager
Customer review rating 4.3/5

Jannah Families - 23/06/2019 AccorHotels certified review

Beautiful resort right on the beach with lots of restaurants close by. One of the main reasons we chose this resort was because we were travelling with a little one. The kids club shown of the website looked amazing. However was non existent when we arrived. We were told the kids club had moved to under reception - a couple of foams mats and a few toys...

Dear J H, Thank you for choosing Mercure Resort Sanur for your recent stay with us. We are great to know that you had a pleasant stay with us. We take note your concern about our accommodation and it has been shared to our related department for our evaluation and improvement. We hope you can give us another chance to serve you the best. Sincerely, Eka Handayani Guest Experience Manager

Great happy staff. Excellent improvement on last time.

Customer review rating 4.3/5

Stephen H. Solo - 22/06/2019 AccorHotels certified review

Welcoming. 1st time acknowledging my accor membership without being told. Been there 6 times now. Happy staff. Very clean. Convenient to beach, shopping, restaurants and activities.

Dear S H, Thank you for your stay with Mercure Resort Sanur! We are glad to hear that you had a perfect stay with us. Lovely to know that you are our loyalty guest. Your superb feedback really motivate us to keep up our performance and service to our guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Extremely Satisfied

Customer review rating 4.3/5

N. Couples - 22/06/2019 AccorHotels certified review

Very nice hotel with very nice personale.

Dear V N, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali! We are very excited to know that you had a perfect experience stay with us. We take note your concern about the quality of food and beverage. Please assured, it has been shared to our related department for our evaluation and improvement. Thank you for your constructive feedback, it really motivate us to keep up our performance and service to our guest. We are looking forward to welcoming you back in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager

Staff were Fantastic Problem finding phone numbers No in-house directory, Limted menu

Customer review rating 4.3/5

James P. Couples - 20/06/2019 AccorHotels certified review

I was injured when I arrived but staff could not have been more helpful Thanks All

Dear J P, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali! We are regret to know that your arrival experience did not meet your expectation. We take note your concern about quality food and beverage and room service. Please assured, it has been shared to our related department for our evaluation and improvement. Once again, thank you for your feedback and we hope you can give us another chance to serve you at best in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager
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