Hotel - Mercure Convention Centre Ancol
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Mercure Hotel

Mercure Convention Centre Ancol

Jl. Pantai Indah  Ancol Jakarta Baycity  North Jakarta 
14430  JAKARTA
INDONESIA

987 reviews
TripAdvisor Rating Based on 987 reviews
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Check-in from 16h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Outdoor unheated pool
  • Massage
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Massage
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Beach and water sports
    • Jet skiing (Paying)
    • Parasailing (Paying)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Billiards/Snooker (Paying)
    • Darts
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from the different catagories available : Superior room with Park View or Deluxe room with Park View and Ocean View , or Spacious Studio room with Park View and Ocean View.

  • 436 rooms
  • 183 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Crib on request
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • TV room service ordering
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,743 reviews

Our guest reviews for Mercure Convention Centre Ancol

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 987 reviews
AccorHotels certified review
Sutriyudita S. Families - 13/09/2017
« It would be a pleasant and wonderful experience if the air conditioning work properly »

This is my third times staying..its was a warm welcome from Ratih and all the staff. But the room air conditioning were broken and make unpleasant to stay in the room. Some technician has try to fix but still not working..please check the room condition first before any guest staying in and maintain the service quality..the first and second stay was good experience for me.

AccorHotels certified review
Manuel M. Friends - 12/09/2017
« Fantastic service »

Service was client centred and they did everything in their power to make the stay memorable. Thank you!

AccorHotels certified review
Pinky C. Families - 12/09/2017
« Birthdaycation for my Daughter's 3rd Birthday »

We really enjoyed our stay at Grand Deluxe room, and the room particularly was neat and spacious. Since we're staying for my daughter's 3rd birthday, I asked to the staff to request some surprise for her if possible, and the did it! The team (Mr. Joni, Mr. Aji, Ms. Ratih, Ms. Dilah & Mr. Kukun) came to our room with surprise birthday cake :) Thank you very much for the surprise arrangement!

TripAdvisor review
Couples - 12/09/2017
« Nice stay »

I always like staying here. The services were always excellent. Too bad that i got 2 beds instead of double bed this time. The room is clean and spacious. So many places to visit while staying because it is inside Ancol area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Albert Thank you so much for your Nice Review. It was a pleasure to welcome you again at Ancol. We are really sorry that due to the high occupancy, we couldn't give you a room with king size bed this time. We hope to see you again very soon. Our best regards Sylvain Laroche General Manager

AccorHotels certified review
Arum Families - 11/09/2017
« just good for hotel services »

Bad service in check in. Long queue & we have to wait for longer time to get enter to the hotel room (around 1-1.5 hours after check in time finish). Sofa condition is a mess, not clean. But for the taste of restaurant food is good.

AccorHotels certified review
Alexander M. Couples - 11/09/2017
« best effort can do »

got quiet warm aircondition room since the ac not working well.. thx for upgrading the room but still not cold one.. btw the welc drink chocolate ice not too good.. but the taste of the breakfast buffet was good.. and again the fruit not fresh.. already watery and bit rotten.. thx for the attention.. hope you guys can make improvement..

AccorHotels certified review
Anonymous Families - 11/09/2017

Love the room that hotel give us,With the ocean view..and children can play at kids room..

AccorHotels certified review
Kim Solo - 11/09/2017
« Miss »

Hotel, food and service was great. I don't really appreciate that 1 Jt is taken from my credit card for the deposit and won't be returned for 2 weeks. Usually when I stay in hotels in Indonesia for the deposit they just have the credit card number if needed or if taken it is immediately refunded.

AccorHotels certified review
Degiong Business - 10/09/2017
« i'm satisfied stay at Mercure Convention Ancol. »

This is my several times to meeting with our ministry at mercure convention ancol. All peoples here really treat us very well. start from arrival, bell boy help me to keep the luggage. Then the room that i got was veryvery noce. i told that too to your staff that named Ricky (front office) if i didn't wrong, i saw him helped to added the cutleries when we are queeing during lunch time and then when he asked me about my stay, and my meeting here. He really nice and full of smile. He listened me carefully and it was good for sustainability. I will Take my family to holiday and stay here at Christmas Holiday. 2 Thumbs up..

AccorHotels certified review
Faiz A. T. Families - 10/09/2017
« Excelence service, good facilities »

I booked family suite room but it was upgraded to grand presidential suite which was extremely exceed my expectation. I was treated in prioruty check in. All facilities and compliment in the room were really good. Otherwise, the swimming pool was too crowded and not clean enough, not so many choice for the breakfast menu and the taste was not so impressing. A discount to go to all facilities inside ancol will be a pleasure for customer. It would be better if there is any door in the main bathroom

AccorHotels certified review
Lia Families - 09/09/2017
« Amazing weekend »

It was amazing. The front officer upgraded my room into grand deluxe and we have the best welcome drink ever with accor group. The room is amazing and beyond our expectancy (it has been modernized). We also had dinner in nelayan resto. The food was delicious. My daughter enjoyed the face painting that was provided by the kids club. Our little feedback is for the kids club, the entertainment room, and the changing room at the pool. For the kids club it would be more memorable if the toys were updated and certain scheduled activities were made. the outdated issues also found in the entertainment room and changing room. But overall, we are enjoying our short weekend gateaway. Looking forward to spendinh another family time with mercure in the future.

AccorHotels certified review
S. Families - 09/09/2017
« it was great »

The staff was nice. The room was big with a view to the ocean. The breakfast was nice.

AccorHotels certified review
Ruslin M. Business - 08/09/2017

so far i feel comfortable staying in this hotel

AccorHotels certified review
Ramasami V. Couples - 08/09/2017
« Well taken care by hotel staffs »

Great. Reception and customer service was excellent. Lobby Bar need upgrading, it should be more privacy and cozy. Now, it looks open, bright and no privacy to enjoy drinks.

AccorHotels certified review
Sasetyo Families - 07/09/2017
« Minor distraction »

The room was nice but the maintenance on 5th floor was end at 9PM and I have to called GSC twice to stop it. Not 5PM like stated in notification letter. The duvet was dirty, it make my daughter itchy. Thanks for the prompt response from GSC & HK to change the duvet

TripAdvisor review
Humaira N Family - 07/09/2017
« Nice stay at MCC Ancol »

I stayed during long weekend, check in was smooth at accor prority check in desk. My kids was very excited with the pool, it has 2 different slides. Room was comfy, can sleep well all night. The breakfast were great with various menu, even they have menu for kids and also ice cream. Definitely will come back for a short escape holiday.

AccorHotels certified review
Jang Families - 06/09/2017
« Stayed in Smoking room with family »

I'd like to stay in Non smoking room, but fully booked.. If I knew there is no non smoking room, I must looked for another.. I suggest that your booking system change that customer can choose non smoking room when booking.. Thank you..

AccorHotels certified review
Mavis S. Families - 05/09/2017
« MISS »

MASS AND PACKED. ROOMS MAYBE NEWLY REFURNISHED BY THE AMBIENCE IS VERY NOT EXCLUSIVE.

TripAdvisor review
Family - 05/09/2017
« Good and bad, makes it so so only »

I start with the Good stuff: - there's plenty of facilities, although not new. - Kids Club staff are very good and attentive - some rooms are refurbished, but running down fast And the bad stuff: - lousy Operations mgmt. I went to dinner in hotel restaurant but was told to wait very long because the room service orders are alot. However, resto looked empty. I gave up and left to eat outside instead. - Pool is small and very crowded, until guests have no chairs to sit or much place to swim in pool too. - checkout was the worst experience! I had to queue for 1 hr just to checkout. And the lobby was so crowded until no places to sit. There was 4 lanes, but 2 were used for check-ins at 12noon. So checkout lanes were just 2. Totally no common sense as hotel is anticipated to checkout during these hours. Some couldn't take it until had to sit on the floor. Imagine ending your trip like that! The reception managers should be fired. - breakfast was too crowded until guests had to be relocated to halls above. If hotel cannot cater to full capacity, then pls dont accept so many bookings. Unfair for guests to pay and get sub-standard service.

AccorHotels certified review
Ip Families - 04/09/2017
« Perfect place for weekend getaway »

Perfect place in Ancol, Room already renovated, simple but comfortable. Breakfast very crowded and ordinary. Cleanliness of public facilities to be more attention, such as swimming pool, kids club.

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