Hotel - Mercure Convention Center Ancol
Mercure Hotel Mercure Hotel

Mercure Convention Center Ancol

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3.5/5 1,074 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Massage
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Beach and water sports
    • Jet skiing (Paying)
    • Parasailing (Paying)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Billiards/Snooker (Paying)
    • Darts
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from the different catagories available : Superior room with Park View or Deluxe room with Park View and Ocean View , or Spacious Studio room with Park View and Ocean View.

  • 436 rooms
  • 183 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Crib on request
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • TV room service ordering
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 4,387 reviews

Our guest reviews for Mercure Convention Center Ancol

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,074 reviews
AccorHotels certified review
Lindawati M. Families - 15/04/2018
« Good food. Good room. »

Friendly staffs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Lindawati Mustika S., We very much appreciate your comments regarding your stay at the Mercure Convention Centre Ancol. Thank you for such good feedback that I shared already with all team. We hope to see you here again soon. Our kind regards Sylvain General Manager

AccorHotels certified review
Alfian Families - 15/04/2018
« Ok »

Quite nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alfian Arief A., Thank you for your kind feedback. I am trully sorry that we didn't manage to reach 100% of your expectation. We hope to see you again soon at Mercure Ancol and that next stay will be much more memorable. Our very kind regards Sylvain General Manager

TripAdvisor review
Business - 15/04/2018
« Hotel with the best service and hospitality »

The Mercure Convention Center provides excellent service and hospitality on each of my visits. As an Accor platinum member card holder, the best attention I get from this hotel. Special thanks to the GRO team: Indrianty, Ratih, Teguh, and Sofyan.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Setijadi Thank you so much for such great feedback about your experience at Mercure Ancol. I shared your kind words to all team and they are already waiting for your next visit. Thank you for your loyalty and we hope to see you very soon. My best regards Sylvain General Manager

AccorHotels certified review
Ine Families - 13/04/2018
« Good service in the front desk »

Friendly service, clean room, nice for children

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Intan e., Thank you for your kind feedback. I am trully sorry that we didn't manage to reach 100% of your expectation. We hope to see you again soon at Mercure Ancol and that next stay will be much more memorable. Our very kind regards Sylvain General Manager

AccorHotels certified review
Aretino Families - 13/04/2018
« Great room service »

overall good service, except the bathroom draining is slow so much water spill

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Aretino n., Thank you for your kind feedback. I am trully sorry that we didn't manage to reach 100% of your expectation. I already shared your comment to fix the drainage. We hope to see you again soon at Mercure Ancol and that next stay will be much more memorable. Our very kind regards Sylvain General Manager

AccorHotels certified review
Cn Solo - 12/04/2018
« Lovely room and very helpful staff »

I had a really good experience- my room was upgraded at no charge and was very spacious and comfortable, all the staff were very friendly and helpful, breakfast was delicious and I was allowed to leave most of my luggage for an extra couple of days so I could travel lightly. Great hotel!

TripAdvisor review
Rafiq232 Family - 12/04/2018
« Good hotel in the nice location »

Good location. In ancol bay city you can chosee any kind of activities (sports, culinary, playing with sea animals, sunbathing, leisure and so on). But i think pool in the hotel quite dirty (leaf on the surface of water & smell changging room). Check in take times to long.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafiq Thank you for taking the time to send us your feedback after your stay at Mercure Ancol. We are sorry to see that your experience was not matching 100% of your expectation. Our Pool team has been reminded for more focus during this windy period. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. With all my best regards Sylvain General Manager

AccorHotels certified review
Nina G. Families - 11/04/2018

Top notch service, warm welcome. Great service from check in till check out. Big star points for your staff.especially the front of the house who help me check in. I think his name is Dimas E

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Nina m. and Family, Thank you so much for such great comment. I already shared your great words to all our team and mostly with Dimas. We would appreciate if you could share your experience on Tripadvisor, which is considered as most influential website by all travelers. We are expecting to see you back soon with us. All my kind regards Sylvain General Manager

AccorHotels certified review
Hairunisah Business - 10/04/2018
« MY EXPECTATIONS »

I LOVE TO STAY AT MERCURE HOTEL BUT MY IMPRESSION IS YOU HAVE TO MORE DARE IN COOKING SPICES FOR MORE DELICIOUS TASTE AND DRINKING WATER SUPPLIER IN ROOM DO NOT SLOW..

AccorHotels certified review
Luki H. P. Families - 09/04/2018
« waooww Amazing room and view.. !!! »

We had really good holiday and thanks to accor ancol mercure hotel and satff that provide us with the best room. Thank you for the staff they are really friendly and helpfull..you are all deserve thumbs up guys welldone :). The breakfast buffet a lot of variety and selection. thanks to the chef. we just want to say thank you once again from us. Luki P. family, AUCKLAND, NEW ZEALAND.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.. Luki Hastono P., Thank you for taking the time to pass on your positive comments about our hotel during your stay with us here. We were delighted to know that you were very pleased with our service during your stay here with us. We have shared these wonderful comments to all the staff, who would be more motivated in delivering a better service even more. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. Please do not hesitate to let us know if there is anything we can do for your next visit. Once again thank you so much for the wonderful feedback given, and we hope your next visit will be as pleasant as the previous one. Truly look forward to your next visit. Warmest Regards, Sylvain Laroche General Manager

AccorHotels certified review
Dimas Families - 08/04/2018
« Great »

Great

AccorHotels certified review
Sabar M. Families - 07/04/2018
« Very good »

Verr good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sabar M., Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. We are expecting to see you again very soon... With our best regards, Sylvain Laroche General Manager

AccorHotels certified review
Siti C. F. Families - 07/04/2018
« Nice n spacious room »

1.rooms are spacious and nice. 2. in the bathroom a drain in a drain so a lot of water was inundated. 3. There was no toilet paper in the toilet. 4. The clerks are friendly and nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Siti Chotidjah, Thank you for taking the time to send us your feedback after your stay at Mercure Ancol. We are sorry to see that your experience was not matching 100% of your expectation. I already shared your comments with both housekeeping and engineering team. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. We advise you to book through our Accorhotels.com website for easier personalization and get guaranteed best availability and rates. With all my best regards Sylvain General Manager

AccorHotels certified review
Dandy J. Families - 06/04/2018
« 3 joyable nights in mercure ancol »

Ur room new look, new comfy..much better than the old u

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dandy J., Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We are expecting to see you and your family again very soon... With our best regards, Sylvain Laroche General Manager

AccorHotels certified review
Khairani Friends - 05/04/2018
« Fabulous hotel in North Jakarta »

This is a fabulous hotel with beautiful view from balcony. The staff is friendly. The room was good and clean. The restaurant serves delicious breakfast and many kinds food. I recommend to you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Khairani r., Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. We are expecting to see you again very soon... With our best regards, Sylvain Laroche General Manager

AccorHotels certified review
Wenny Solo - 05/04/2018
« Bad experience »

haii, at first time when i was booking from bibli, i feel excited because this is first time i stay at mercure of 4stars hotel. When i arrived at 1pm, i need to queue until 4pm to get my room number. So i need to be wait around 3 hours, kinda feel bored and go back and forth with laptop and backpack. Finally, i get my room number, i like the room which are spacious, modern, amazing view at night, television with updated channel, hot shower. But the problem is noise i can hear from next door, around 5am i have been disrupt because of voice and television sound. So, i didnt feel comfortable and enjoy my stay at Mercure. Maybe Mercure suitable and convenient for family but solo. Emm if need to stay at Mercure again, i will be rethink twice, But thanks for friendly staff, they're so welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Wenny Chiang, Thank you very much for staying with us. We are glad that you enjoy the upgraded room we gave upon your stay. We are sorry that you have to wait until 3 hours as we were experiencing high occupancy at that time. But for sure this will be our main concern to evaluate for the next future and for the room condition that not sound proof enough will also be our evaluation as well the quality of our food that still not meet your expectation. Once again thank you for the feedback given. This is surely something we will wok on improving. We do hope we can welcome you back on your next visit to our hotel in the future. Sincerely yours, Francisca Maria Front Office Manager

AccorHotels certified review
Lina Families - 04/04/2018

No comment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Azlina ahmad and Family, We very much appreciate your comments regarding your stay at the Mercure Convention Centre Ancol. It is always a pleasure to receive such positive feedback. I already shared your feedback with all our team. We would appreciate if you could share your experience on Tripadvisor, which is considered as most influential website by all travelers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Very kind regards Sylvain General Manager

AccorHotels certified review
Anonymous Business - 04/04/2018
« Very good service »

How wonderful you have a good employee who serve us very well, mr Ricky, very good person, and all out for giving service.. Good job mercure..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Degiong, We very much appreciate your comments regarding your stay at the Mercure Convention Centre Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With our best regards, Sylvain Laroche General Manager

AccorHotels certified review
Nisa Families - 03/04/2018
« Happy »

Thanks mercure, my children was so excited with playground and waterpark ... this is the best hotel I ever stay. May be next trip will back again.. with promo.....

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.. Khairunnisa, Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. We are expecting to see you again very soon... With our best regards, Sylvain Laroche General Manager

AccorHotels certified review
Anton I. Families - 03/04/2018
« Good »

No Problem

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anton I., We very much appreciate your comments regarding your stay at the Mercure Convention Centre Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvain Laroche General Manager

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