Hotel - Mercure Convention Center Ancol
Mercure Hotel Mercure Hotel

Mercure Convention Center Ancol

3.5/5 1,119 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Beach and water sports
    • Boat excursions (Paying)
    • Jet skiing (Paying)
    • Sailing facilities (Paying)
    • Wind surfing facilities (Paying)
  • Other sports activities
    • Bicycles rental (Paying)
    • Billiards/Snooker (Paying)
    • Football
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 17 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

From Standard to Grand Presidential Suite, Mercure Ancol offer a wide range of room categories, with different size and facilities.

  • 436 rooms
  • 236 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 83 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Remote control TV
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • Phone with 2 handsets in room
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.1/5 AccorHotels Rating 4,727 reviews

Our guest reviews for Mercure Convention Center Ancol

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,119 reviews
Nurriyan Families - 12/07/2018 AccorHotels certified review
« Nice »

All was good from reservation until checked out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nuriyyan Budi w., Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. We are expecting to see you and your family again very soon... With our best regards, Sylvain Laroche General Manager

Icha S. Families - 12/07/2018 AccorHotels certified review
« Warm services »

Lovely place for family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Icha S., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvain Laroche General Manager

M. Families - 11/07/2018 AccorHotels certified review
« Family friendly hotel! »

The staff are very helpfull. The location of the hotel is near to our holiday destination. Lot of culinary destination near to the hotel. The room are clean & spacious. The breakfast menus we had overall were delicious and lot of option too.. Me & my kids really love stay here, hope we could go back in a future..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. We are expecting to see you and your family again very soon... With our best regards, Sylvain Laroche General Manager

Ina Families - 09/07/2018 AccorHotels certified review
« great »

great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ina k., Thank you for taking the time to tell us about your experience at our Hotel Mercure Ancol. I am really sorry that your experience did not meet totally your expectations please allow me to express my sincerest apologies. Please feel free to give us some additional details about any issues you may meet during your stay with us or anything which could make your stay more comfortable, it will help us to improve and to make sure there will be no future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, with a 100% satisfaction. With all our best regards, Sylvain Laroche General Manager

Dewi S. Families - 09/07/2018 AccorHotels certified review
« Great hospitality, great food n nice room. »

It's has been great time staying at Mercure Ancol. Great hospitality, great food and nice room. My daughter love the swimming pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Dewi S., Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. We are expecting to see you and your family again very soon... With our best regards, Sylvain Laroche General Manager

K. H. Families - 07/07/2018 AccorHotels certified review
« Unhappy »

Unhappy. Shower water dirty. Water tap broke. Aircon noise

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Mercure Convention Centre Ancol. I am personally truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I already personally inform our engineering team on maintenance attention. We are on progress to renovate the full hotel rooms to provide you modern and comfortable product. Our Superior and Grand Deluxe Room are already fully refurbished and the global project should be done by end of next year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please feel free to let me know directly and I will make sure you will test our new rooms. With our best regards Sylvain General Manager

Kurniawan Families - 05/07/2018 AccorHotels certified review
« Great Service on All Division except minor bad response during Breakfast »

Overall, i got good impression on my staying in this hotel, except on Breakfast, got 1 unfriendly response from 1 waiter during breakfast when i asked about do they will refill the muffin again, because i found the muffin was run out when i want to taste it,

Edoardo L. Families - 03/07/2018 AccorHotels certified review
« We are satisfied to stay at your hotel. »

We are satisfied to stay at your hotel. But I want to give some feedback such as: 1. Your Swimming Pool is dirty during we came. The area of the swimming pool is very dirty and no body your staff aware for this situations. 2. The Receptions is very late to responce our check in. Where we just a little bit up sad regarding our booking cannot base on what we booking two weeks before check in. Hopefully in the future your hotel can provided what we booking in our request. Thank you.

Chery Families - 03/07/2018 AccorHotels certified review
« A great one night stay »

Checking in was a hassle lobby was packed and the AccosPlus line was not moving 15 mins with only one customer! Lucky us and thanks to him Sofyan from customer service desk approached and we got our room in no time! And later on a lady Katrina was very nice showing us where to go around the Ancol conplex. Room was new and an warm welcoming note and some fruits were already there. We had dinner (and breakfast the next day) at Sunda Kelapa enough variety of food but taste can certainly step up! We were informed later there is a Japanese restaurant as an altenative had we known we could have at least checked so seemed like internal competitiom there. Pool was packed but plenty of staffs around to help. All in all it was a great stay we’d do it again and be wiser next time.

Novi S. Families - 03/07/2018 AccorHotels certified review
« Nice room, great place for kids »

Nice room ( got upgrade 1 room std to deluxe ), great place for kids ( swimming pool, kids area etc )

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Novi, Thank you for taking the time to tell us about your experience at our Hotel Mercure Ancol. I am really sorry that your experience did not meet totally your expectations please allow me to express my sincerest apologies. Please feel free to give us some additional details about any issues you may meet during your stay with us or anything which could make your stay more comfortable, it will help us to improve and to make sure there will be no future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, with a 100% satisfaction. With all our best regards, Sylvain Laroche General Manager

Ucok F. I. A. A. (. Families - 03/07/2018 AccorHotels certified review
« Blessing holiday in mercure hotel »

We are really enjoy stayed in this hotel and hoped that can get back soon, again n again together with big family. My kids are really entertained with two of your staffs : woman receptionist name Melvy that very warmth n helpfull to the kids, man in kids activities that so funny n kind (my kids call them om saraos). Big thanks guys.

Family - 03/07/2018 TripAdvisor review
« Very comfortable »

Thx for miss adee for help us to get back our free pass gate fee. We did much of the great enjoyable at the hotel and feel cozy. If we are not go abroad at next holiday season, we will come back to the hotel to enjoy more joyful thing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Gunawaneddyi Thank you for your very nice review that I already shared with the team and especialy your kind words to Mrs Adee. We are delighted to read that you really enjoyed your stay with us. We are expecting you back as soon as possible. Very kind regards from all our team. Sylvain General Manager

A. Families - 02/07/2018 AccorHotels certified review
« Liburan singkat yang menyenangkan »

Feeling welcome at Front Desk as Privilege as Accor Plus member including welcoming letter and nice fruit in our room. Nice stay on new design room

Dewi D. S. Families - 02/07/2018 AccorHotels certified review
« Nice stay »

I love staying at this hotel, but check in process was taken very long time

Jean R. Business - 02/07/2018 AccorHotels certified review
« displeased »

Last week I stayed in the hotel for 3 nights, it was a shared room cause I was there for an event. The service was nice and the staff were friendly but I'm not satisfied with the room conditions. The exhaust fan released bad smell every time it's on, and there was no trash bin in the toilet room. It would be nice to keep the trash bin near the toilet and then have another one to be placed near the bathroom sink, that way guest doesn't have to keep their dirty toilet paper and throw it later. In terms of food variety, I like the fact that the restaurant offered traditional and western food, but the traditional food was not as good as expected, however the pastry was nice. The most disappointing experience was when we had dinner and lunch at Teluk Jakarta venue. I noticed the drinking glass was not clean properly, My colleagues and I had to clean it by ourselves.

F. Families - 01/07/2018 AccorHotels certified review
« Excellent location for holiday in Jakarta »

Clean room and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvain Laroche General Manager

Wpk Families - 30/06/2018 AccorHotels certified review
« Excellence »

Best food, best room, best staff, best facilty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvain Laroche General Manager

Andhy N. S. Families - 30/06/2018 AccorHotels certified review
« Mr.andhy »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andhy N., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvain Laroche General Manager

Yuniar H. Families - 30/06/2018 AccorHotels certified review
« Amazing! »

It's a nice hotel for family, the room, the price, the food, the facilities and the hospitality... I will be back for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Yuniar H., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvain Laroche General Manager

J. Families - 29/06/2018 AccorHotels certified review
« Nothing special »

We rarely stay at this hotel because several past experience not too good. This time it happened again, we’ve booked the executive suite ocean room and want to upgrade the room using the upgrade voucher but the hotel staff (Syah Deni) said that we cant use the voucher and suggest us to book standard or deluxe room if we want to use it. I never read that kind of policy at any of accor website, i believe it made by this hotel itself. The room itself quite big and nice but not so clean, i can see dust under the couch and bed

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