Hotel - Mercure Convention Center Ancol
Mercure Hotel Mercure Hotel

Mercure Convention Center Ancol

3.5/5 1,142 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Beach and water sports
    • Boat excursions (Paying)
    • Jet skiing (Paying)
    • Sailing facilities (Paying)
    • Wind surfing facilities (Paying)
  • Other sports activities
    • Bicycles rental (Paying)
    • Billiards/Snooker (Paying)
    • Football
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 17 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

From Standard to Grand Presidential Suite, Mercure Ancol offer a wide range of room categories, with different size and facilities.

  • 436 rooms
  • 236 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 83 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • Phone with 2 handsets in room
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 4,920 reviews

Our guest reviews for Mercure Convention Center Ancol

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,142 reviews
Inaina Families - 18/09/2018 AccorHotels certified review
« nice hotel »

our 2nd stay here.. great location,spacious & clean room,good food and friendly staff.. thank you Pak Teguh for your hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ina K., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback especially from our repeater guests. I will share your comments with our team, especially Teguh forhis great effort to serve you. I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. If you don't mind and have some spare time, kindly go to Tripadvisor and share this wonderful comment of yours there. The link as follow: https://www.tripadvisor.co.id/UserReviewEdit-g294229-d299599-Mercure_Convention_Center-Jakarta_Java.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klara Elizabeth Resident Manager

David A. Families - 18/09/2018 AccorHotels certified review
« Good for stay at the hotel »

is nice and comfort stay in the hotel. and for the family trip is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David A., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klara Elizabeth Resident Manager

Osfina E. Friends - 18/09/2018 AccorHotels certified review
« Good Price with good serving »

Good Price with good serving, excellent view and i feel happy to stay in mercure ancol

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Osfina E., Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. We are expecting to see you again very soon... With our best regards, Sylvain Laroche General Manager

Mr. D. M. P. Families - 17/09/2018 AccorHotels certified review
« Mr »

Nice hotel for family holiday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dwi Muljo P., Thank you for taking the time to tell us about your experience at our Hotel Mercure Ancol. I am really sorry that your experience did not meet totally your expectations please allow me to express my sincerest apologies. Please feel free to give us some additional details about any issues you may meet during your stay with us or anything which could make your stay more comfortable, it will help us to improve and to make sure there will be no future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, with a 100% satisfaction. With all our best regards, Sylvain Laroche General Manager

Sham Families - 16/09/2018 AccorHotels certified review
« Mr Sham »

Pleasant experience with the facilities at the hotel.

F. D. Families - 16/09/2018 AccorHotels certified review
« Amazing »

the hotel was amazing, i got room in the last floor of the hotel. The windows is so big, so the view is really amazing. The staff are very welcome. It was 2 night only i were there. i wish i had more day to be there. next time i plan to be there for a week. 2 night is not enough to explore Ancol. There is a pool also in the hotel, its great to have time there with my family. there is a playroom also for a children and both for adult. We can play billiard and table tennis. 1 day to be there is not enough.

Muhammad A. T. F. Business - 14/09/2018 AccorHotels certified review
« Awesome »

I got the room with nice view, lerge room and stable wifi,,the food like never used up,,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhammad Ajie, We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With all our best regards, Sylvain Laroche General Manager

Yunita C. Families - 13/09/2018 AccorHotels certified review
« Satisfied and happy »

The hotel was nice and the facilities are complete, however the staff should've been mire informative about Family&Co program and that my previous stay did not include breakfast.... It was quite disappointing that I did jot get the round up info when I did the check in...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Yunita C., Thank you for taking the time to send us your feedback after your stay at Mercure Ancol. We are sorry to see that your experience was not matching 100% of your expectation. I notice that you got problem with our wifi. I already updated our provider for improvement on full occupancy. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. With all my best regards Sylvain General Manager

Aliefia Families - 13/09/2018 AccorHotels certified review
« fun »

it was fun, but please take attention in swimming pool area and the swimming slide, it doesn't work as it should be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Aliefia N., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with department concern regarding our pool and one of the slide, which was not working properly. I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services and facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klara Elizabeth Resident Manager

Ross M. Families - 13/09/2018 AccorHotels certified review
« Great »

We had many times stay here & always wanna back more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ross M., Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. We are expecting to see you and family again very soon... With our best regards, Sylvain Laroche General Manager

Mark J. Families - 12/09/2018 AccorHotels certified review
« Mercure Convention Center Ancol »

We had a very good stay at Mercure Convention Center Ancol during Aug. 22---26th, all of the people from the hotel are very hospitality and kind, made us the feeling like home! Especially the two from Business Center, Frans and Katernia, Frans who showed us around the hotel when we arrived at there the first night, and when he knew we have a little daughter, he gave us more valuable advice about the children facilities! Katerina also gave us many constructive suggestions about the Jakarta trip!...All of them are very friendly and we are looking forward to stay with you again in the next trip!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mark J., Thank you for taking the time to pass on your positive comments about our hotel during your stay with us here. We were delighted to know that you were very pleased with our service during your stay here with us. We have shared these wonderful comments to all the staff, including Frans and Katrina - Guest Experience who would be more motivated in delivering a better service even more. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. Please do not hesitate to let us know if there is anything we can do for your next visit. Once again thank you so much for the wonderful feedback given, and we hope your next visit will be as pleasant as the previous one. Truly look forward to your next visit. Warmest Regards, Sylvain Laroche General Manager

Durri A. Families - 12/09/2018 AccorHotels certified review
« Not so good view with good people in charge »

I really am dissappointed with the fact thet Hotel mercure has no longer face Ancol beach. I was entering Hotel Mercure with the hope to see beach ..  Other than the no more beach view, I like the way the officer in the Bussiness Centre handle my inquiries and she was very helpfull. In term of room, I wonder why there’s no hand towel in the bathroom? Is it standard services or is it because I booked via Booking.com?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Durri A., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback, especially about our helpful profesional staffs. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. For hand towel, your superior room is set up with bath towel and bath mat. Yet, the hand towel and other additional amenities can be requested to our team by calling our guest service in extention 2424. We have in front of our hotel now the biggest venue in South East Asia for Jetski water sport. We hope that this facility can be an added value to you and family upon your stay in the future with us. We thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klara Elizabeth Resident Manager

S. N. Families - 12/09/2018 AccorHotels certified review
« my daughter's birthday »

my daughter on 8th September 2018 8th birthday and he asked to stay at the Ancol Mercure hotel to be able to play in Ancol, because before I had stayed there and he felt impressed and happy as well as my son and my wife my daughter added more impressions when the team from the Mercure hotel gave a surprise birthday greeting, and she said to be able to stay there again. overall the facilities and services there are very good. thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for your awesome feedback. We are really happy that all family enjoyed the stay in Ancol. Should you wish to share your experience with your friends and relatives or future traveler, we will be pleased to be reviewed by you on Tripadvisor. We certainly look forward to the pleasure of having you as our guest again in the near future With warmest regards, Sylvain General Manager

Grace S. A. Families - 12/09/2018 AccorHotels certified review
« I've got great view to the beach but the check in rule is too long, 4PM. »

I stay at room 714 and 715. 1 Check in time: 4PM, it's very late, meanwhile we have to check out following most of hotel check out time at 12PM. 2 The room view is very great, to the beach, but it didn't have lamp in the balcony, so in the afternoon and night, it's too dark to sit and enjoy the outside atmosphere. 3 The toilet sometimes smells so bad, so I have to pour some coffee to minimize the smell. 4 The access to the beach was closed. This made us disappointed, because at first we choose to stay here because we can play at the beach without have to go outside the hotel.

Donny Business - 12/09/2018 AccorHotels certified review
« Sea View from Hotel Room is amazing »

I choose room with balcony and sea view, great experience at Jakarta.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Donny, Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. We are expecting to see you again very soon... With our best regards, Sylvain Laroche General Manager

Priskaway Families - 12/09/2018 AccorHotels certified review
« Lovely »

Awesome and the hospitality is nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Priska, Thank you for taking the time to tell us about your experience at our Hotel Mercure Ancol. I am really sorry that your experience did not meet totally your expectations please allow me to express my sincerest apologies. Please feel free to give us some additional details about any issues you may meet during your stay with us or anything which could make your stay more comfortable, it will help us to improve and to make sure there will be no future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, with a 100% satisfaction. With all our best regards, Sylvain Laroche General Manager

Chintya Friends - 09/09/2018 AccorHotels certified review
« So happy we stayed here! »

My best friend and I had to attend a concert at Allianz EcoPark. Before then, we knew it would had ended at midnight and decided to stay some place nearby which was Mercure. I asked a special request to stay in a higher room. The staff even gave us an upgrade room. It was really nice and we loved the breakfast. The hotel is kids-friendly. The swimming pool was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Chintya, Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. We are expecting to see you again very soon... With our best regards, Sylvain Laroche General Manager

Ramelan Families - 09/09/2018 AccorHotels certified review
« Enjoy »

Baru pertama booking tapi dapat upgrade thanks mercure..

S R. Business - 09/09/2018 AccorHotels certified review
« Mercure Ancol... Great in Parts »

Excellent welcome by all staff members especially the wonderful gentleman who supervised my check-in and check-out. Room was above expectation and newly refurbished. Issues with lack of extra towels (always stipulated in my profile) and as I take several showers per day, there was never enough shampoo or shower gel (one small container only). Not enough water provided either to cover coffees, drinking water, brushing teeth etc. Breakfast was disappointing and food quality below expected. The omelette chef took my order for a mixed omelette with a little chili one day then the second day simply ignored my order because "there was no chili!!) I waited patiently for my food and he seemed busy serving a lot of others so when I asked about my omelette he simply said no chili and carried on. Not so good... there's a kitchen full of them nearby. However, all other aspects of the hotel were most enjoyable - especially the warm and friendly staff throughout the hotel. Loads of room for improvement on the finer details but generally a really nice place to stay in Jakarta.

Putu I. L. Solo - 05/09/2018 AccorHotels certified review
« Comfortable and cozy »

Overall is pleasure, but in room 732 the glass in the shower room reads "baby" when water vapor covers the glass. Please check it Regards Putu Indra L.

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