Hotel - Mercure Convention Center Ancol
Mercure Hotel Mercure Hotel

Mercure Convention Center Ancol

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3.5/5 1,097 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Massage
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Jet skiing
  • Other sports activities
    • Bicycles rental (Paying)
    • Billiards/Snooker (Paying)
    • Darts
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

From Standard to Grand Presidential Suite, Mercure Ancol offer a wide range of room categories, with different size and facilities.

  • 436 rooms
  • 236 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 83 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 4,615 reviews

Our guest reviews for Mercure Convention Center Ancol

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,097 reviews
TripAdvisor review
Family - 16/06/2018
« Two Thumb Up Hotel »

Nice hotel. I request connecting room and hotel manager give upgrade room for free. Hotel location is inside Ancol which has lot of fun place such as Dufan, Samodra and soon. Great hotel for family vacation. Breakfast is nice and various...I should come back to this hotel in the near future.

AccorHotels certified review
Tommi K. W. Families - 13/06/2018
« Nice staff, great service and comfy room. »

i was so delightes when my room got a free upgrade into higher class. Thanks.

AccorHotels certified review
A. Families - 11/06/2018
« Helpfull staff »

Me and my family always satisfied to stay at mercure ancol hotel. The most important is all hotel staff are helpfull and make our journey so convinient

AccorHotels certified review
Jovita F. Families - 10/06/2018
« Longweekend was perfect »

My kid loves ur hotel, so do we..

AccorHotels certified review
Stella Families - 08/06/2018
« Had a great Hday »

I had a great holidays here and very much enjoy the service. Everything was good especially the room.

AccorHotels certified review
Melur S. Families - 07/06/2018
« UNFORGETABLE NIGHT IN MERCURE ANCOL HOTEL »

NICE INTERIOR DECORATION & FURNITURE, CLEAN & CONFORMTABLE ROOM IN ROYAL SUITE ROOM. VARIATION BREAKFAST, QUICKLY RESPONDING

AccorHotels certified review
Sofia M. Friends - 07/06/2018
« 1 Will come Again with my family »

Good services, nice room, fun swimming pool

AccorHotels certified review
Göran L. Friends - 07/06/2018

Nice personal

AccorHotels certified review
Suryo S. Couples - 06/06/2018
« Service and facilities »

Statisfied for all situation.hopefully when we stay for next time,we can get more service as accor member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Suryo S., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our best regards, Sylvain Laroche General Manager

AccorHotels certified review
Rina M. R. Families - 05/06/2018
« Comfort and fun »

It was relaxing, comfortable and fun. Love it ^^

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.. Rina Mariana,, Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. We are expecting to see you and your family again very soon... With our best regards, Sylvain Laroche General Manager

AccorHotels certified review
Mada T. Families - 05/06/2018
« perfect for staying with your family »

we had so much fun stayed at mercure ancol. they provide variety menus for breakfast, playing area for the kids, quite large swimming pool with slide and if we become the member of accors hotel club, they will upgrade our room without paying extra cost for that. Thank you mercure ancol,we will come back again for sure next time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Mada T., Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. We are expecting to see you and your family again very soon... With our best regards, Sylvain Laroche General Manager

AccorHotels certified review
W. K. Couples - 05/06/2018
« EXCELLENT STAY! »

The hotel was very accommodating to our every need, including checking in 6 hours early! They had the room ready for us and even added a couple of chairs on the balcony as per our request.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K. w., Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. We are expecting to see you again very soon... With our best regards, Sylvain Laroche General Manager

AccorHotels certified review
Bernadetta W. Families - 04/06/2018
« good »

family hotel, breakfast good, staff friendly but i confuse with the facility entry pass ancol so far i enjoy

AccorHotels certified review
Alfa D. Couples - 04/06/2018
« Nice Holiday Hotel »

It was nearly perfect stay. Perfect location inside Ancol theme park. I was very happy because I got free room upgrade to a room with sea view, free welcome drink, and free late check out due to my Le Club Accor Hotel Platinum membership. The front office staff (I forget her name), the restaurant manager/supervisor (Mr. Dody), and every other staff were kind and friendly. Even the front office staff helped me refund the Ancol ticket deposit. Just two problems: (1) the check in process should be faster and more efficient. The normal check in time was 16.00 although I got earlier check in at 14.00 after an hour waiting. However, 14.00 is the typical check in time of other hotels in Jakarta. And: (2) I found the shower know was broken after I entered the room. The fixing process was over 2 hours, despite multiple calls, perhaps due to unavailable spareparts. And one suggestion: the breakfast room was too small compared with more than 400 rooms. Perhaps it was better to have more than one breakfast room, especially in peak season (for example using Shiosai restaurant). Waking up early in the morning just to eat breakfast between 06.00-07.00, queing up before breakfast or hurrying to find empty table between 07.00-09.00, or getting late to amusement park due to breakfast after 09.00 are holiday mood destroyer for holiday guests. Overall, this hotel is a different Mercure hotel in Jakarta, providing holiday season feeling and relaxing environment, which I cannot find in other hotels. I will stay here again when I need holiday.

AccorHotels certified review
Anindita Families - 03/06/2018
« Old room and smoking room »

My first and my last experience stayed here

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anindita W., Thank you for taking the time to tell us about your experience at the Mercure Ancol. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. On your date of stay our hotel was fully booked and the team didn't managed to upgrade your room. We are on progress to renovate the full hotel rooms to provide you modern and comfortable product. Our Superior and Grand Deluxe Room are already fully refurbished and the global project should be done by beginning of next year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please let me know when you would stay around and I will personnaly take care of your booking. Kind regards Sylvain General Manager

AccorHotels certified review
V. Families - 02/06/2018
« Overall we enjoyed stay in your hotel »

Empty I come here with my sisters, it Was surprised that the management upgrade our room, very spacious bedroom and living room. Some improvements need for restaurant and bed cover in our room looks like old. But overall we enjoyed stay in your hotel. Very recommend !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., Thank you so much for your amazing comments regarding your perfect stay at our Mercure Convention Centre Ancol. We are truly happy that you enjoyed the experience with us in front of the Ocean. Your note about the bed cover in your room and some improvements for Restaurant is a useful information for our follow up and keep the quality. Can't wait to see you again very soon... With our best regards Sylvain Laroche General Manager

AccorHotels certified review
Marishka Families - 02/06/2018

Enjoy n happy pleasent stay , good choice for family and the first for my son , this hotel have swiminng pool for child and play ground n safety for childrens...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Marishka, Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. We are expecting to see you again very soon... With our best regards, Sylvain Laroche General Manager

AccorHotels certified review
S. S. Families - 02/06/2018
« Nice stay with my family »

This would be my fourth times staying at this hotel. This last stay would be the best experience. Thanks all staffs which has prepared even before my arrival, they are really helpful and friendly during my stay. Keep up the great work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you so much for your amazing comments regarding your stay at the Mercure Convention Centre Ancol. We are truly happy that you enjoyed the stay in front of the Ocean. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. We are expecting to see you again very soon... With our best regards, Sylvain Laroche General Manager

AccorHotels certified review
Selly Families - 31/05/2018
« Amazing!! »

We had a very pleasant stay at mercure ancol. Welcomed by mr. Lizam who was so kind and nice to us. A very great room, delicious food and super fun pool and kids playground which made our children beyond happy. Sure will come back later!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rudy D., Thank you for taking the time to pass on your positive comments about our hotel during your stay with us here. We were delighted to know that you were very pleased with our service during your stay here with us. We have shared these wonderful comments to all the staff, including Mr. Lizam - Reception who would be more motivated in delivering a better service even more. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. Please do not hesitate to let us know if there is anything we can do for your next visit. Once again thank you so much for the wonderful feedback given, and we hope your next visit will be as pleasant as the previous one. Truly look forward to your next visit. Warmest Regards, Sylvain Laroche General Manager

AccorHotels certified review
Widyanesti L. Families - 31/05/2018
« Wonderfull staffs and Great room »

This is the 3rd time staying at the hotel and this time Have a very warm welcome from the GRO Ms Katrina . The room is great like usual.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Widyanesti, Thank you for taking the time to pass on your positive comments about our hotel during your stay with us here. We were delighted to know that you were very pleased with our service during your stay here with us. We have shared these wonderful comments to all the staff, including Ms. Katrina - Guest Experience who would be more motivated in delivering a better service even more. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. Please do not hesitate to let us know if there is anything we can do for your next visit. Once again thank you so much for the wonderful feedback given, and we hope your next visit will be as pleasant as the previous one. Truly look forward to your next visit. Warmest Regards, Sylvain Laroche General Manager

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