Hotel - Mercure Vitoria Hotel
Mercure Hotel Mercure Hotel

Mercure Vitoria Hotel

4.0/5 449 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 155.00 BRL Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public indoor parking (Paying)
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 12:00
    • Opening hours : Week-end 06:30 - 12:00

Business services

  • 2 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

The hotel has 55 comfortable air-conditioned apartments, with lounge, kitchen, cable TV, Internet access, electronic safe and laundry service.

  • 52 rooms
  • 100% non-smoking hotel
  • 18 family rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,778 reviews

Our guest reviews for Mercure Vitoria Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 449 reviews
Silvio B. Couples - 31/07/2018 AccorHotels certified review
« Good value for money »

AC was a bit noisy so some repairs could be done to improve it, but overall we had a good experience in this hotel.

Jobson P. D. A. Business - 23/07/2018 AccorHotels certified review
« Hotel excelente »

Hotel excelente

Beny Business - 23/07/2018 AccorHotels certified review
« Not so good. »

Bad reception, bad rooms and not cost benefit

Fabio L. Families - 12/06/2018 AccorHotels certified review
« Very good as usual »

I often go to the mercure vitoria-es and it has always been an excellent experience. I emphasize the helpfulness of the manager Manuela Parreira and the receptionist Tiago.

Crr Business - 12/06/2018 AccorHotels certified review
« Good location, poor property »

The hotel is in a good location, but the property is old, in need of renovation. Stained carpets, disgusting bathroom, poor room layout, old furniture, slow elevators. The parking floors are tight. Staff is nice but not enthusiastic about their jobs. Staying there makes you feel like leaving as fast as you can.

Renzo R. Business - 11/06/2018 AccorHotels certified review
« very good »

very good

Anonymous Business - 09/06/2018 AccorHotels certified review
« Decent hotel »

Decent hotel with an acceptable price. Although hotel is faded, got an old smell and breakfast is not so good.

Mac K. Business - 27/03/2018 AccorHotels certified review
« Average hotel,location is OK. »

A pleasant hotel, Wi-Fi connection was terrible in my room 1104, changed my room to 1103B, still not good! The taps in the shower were falling apart, didn't like to step up to have a shower!

Gustavo T. Business - 04/03/2018 AccorHotels certified review
« Average »

Average room. Remote not workig on one of the tvs, shower box with poor drainage, unable to adjuct a/c thermostat.

Fabio L. Families - 28/01/2018 AccorHotels certified review
« Awesome as usual »

I always stay in Mercure Vitoria and its always a pleasant experience. Love this scrambled eggs with bacon for breakfast.

Anonymous Business - 21/01/2018 AccorHotels certified review
« not good at all »

dark hotel; looks old; the "white"lighting gives a very bad ambience;

Tmc Business - 21/12/2017 AccorHotels certified review
« Staff was nice but hotel was run down »

There was a large hole in curtains of my room which needed to be replaced. It made it difficult to sleep with the light always shining in. I am very surprised that this was never noticed by hotel management and changed out prior to guest's arrival.

Anonymous Solo - 29/11/2017 AccorHotels certified review
« An elegant rest »

I was very well attended. The room was nice and comfortable. I did note a few minor facts but they weren't enough to disturb my stay. There was a bit of heavy dust on the writing paper/note pad next to the bed and the TV channels were out of sequence/order as exposed on the card in the bedroom. The shower gel tube was also more than half empty. As I said, only minor facts that did not disturb my stay.

Marcos S. Business - 26/10/2017 AccorHotels certified review
« The hotel demands renovation in fundamental aspects such as room bathrooms, carpets, room furniture, etx »

I had to ask for changing from room 605 to 602 due to bad appearance and condition of the room 605, especially the bathroom/shower box floor. I believe this is not the standard that any guest can find in any Mercure or Accor hotels.

Anonymous Business - 24/09/2017 AccorHotels certified review
« Fairly good »

Comfortable and equiped room, while the breakfast space is, and by far, too undersized for the hotel number of guests.

Matt S. Families - 17/09/2017 AccorHotels certified review
« Great for family visits »

The two bed apartments are really practical. The hotel was clean and staff polite. Dated and in need of renovation to reach a good international standard, like most Mercure properties in Brazil.

Floris Business - 15/09/2017 AccorHotels certified review
« Very good »

Good

M.dal Business - 28/07/2017 AccorHotels certified review
« Needs a deeper scrub cleaning »

Internet ocilates annoyance to sign I constantly. Bathroom needs a deep cleaning . Stains all over at corner. Clogged shower no drannaige. Closed doors and some dirty spots all over. Carpets at halway was dirty and stains. Only highlight is Location. Finally staying was mediocre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Mercure Vitoria Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are aware of our flaws, and slowly we are taking care of them. I will investigate your complains personaly. I appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manuela Parreira Gerente Geral Mercure Vitória

Diego O. Business - 27/06/2017 AccorHotels certified review
« Excelente. »

Superou as expectativas.

Marcelo Business - 21/06/2017 AccorHotels certified review
« good »

good

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