The Phoenix Hotel Yogyakarta - MGallery by Sofitel 5 stars

TripAdvisor rating 4.5/5 3,994 reviews
The Phoenix Hotel Yogyakarta - MGallery by Sofitel
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Hotel extras

  • Prime city center location, near Tugu and Malioboro, the iconic shopping street.

  • Rooms with balcony overlooking the magnificent pool.

  • Complimentary cultural activities such as Jamu Class,Yoga and Hotel Tour.

  • Unlimited complimentary WIFI connection.

  • Unique check-in moment with our welcome drink and traditional local snacks.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Babysitting on request
  • Air conditioned
  • YOGYAKARTA INTL AIRPORT
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Rafting (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

The Phoenix Hotel Yogyakarta - MGallery by Sofitel

Jl Jenderal Sudirman 9
55233
yogyakarta
indonesia

Tel: +62274566617

Fax: (+62)274/566856

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    YOGYAKARTA INTL AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    TUGU STATION At 1km / 0.62 miles

GPS :-7.782697, 110.368393

Our accommodations

Superior Heritage, Queen Size or Twin Beds

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Deluxe Legacy , King Size or Twin Beds

  • Max. number of persons: ‌2
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Deluxe Legacy, King Size Bed, Pool View

  • Max. number of persons: ‌2
  • Area: From 35
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Phoenix Executive, King Size Bed

  • Max. number of persons: ‌2
  • Area: From 46
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Legendary Suite, King Size Bed

  • Max. number of persons: ‌2
  • Area: From 60
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Our restaurants and bars

PAPRIKA

Type of cuisine: International

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1918'S TERRACE LOUNGE

Photo non contractuelle / Strictly non binding

Overlooking to the fountain yard, it offers a laid-back atmosphere with rich selection of food and beverages

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINO BAR

Photo non contractuelle / Strictly non binding

Perfectly comfortable in warm colonial ambiance, presenting a wide selection of the best wines around the world, the first in Yogyakarta, completing various beverages created by our top bartender's hands

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 300 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
The Phoenix Hotel Yogyakarta - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

3,046 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

3,994 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Clean and Comfort

TripAdvisor rating 4.5/5

Lia Y Couples - 19/06/2019 TripAdvisor review

We stayed 2 nights, the room is clean especially the bed is very comfortable. Breakfast has many variety food and their service is excellent. The staff are very friendly start from front office until housekeeping. We will comeback again when we visit Yogyakarta

Dear Lia Y, We do thank you for your kind review to The Phoenix Hotel. It is our pleasure to read your words mentioning the room cleanliness, comfortable bed, the service from our friendly staff. We are glad that our breakfast can reach your satisfactions and we are happy that you can feel our spirit in serving you. Again, thank you for your kind feedback and it is our hope to have you here again for more memorable experience. Best Regards, Francisca Imas Soraya Front Office Manager

Good and comfort

Customer review rating 4.5/5

Nyoman Families - 13/06/2019 AccorHotels certified review

It's great being one of guest on Phoenix Yogyakarta

Dear Ms. NTS, Thank you for your kind feedback to us, We are glad to know that you enjoy your overall stay and appreciate everything we provide. It is nice that you can feel our spirit in serving you. It is our hope to have a pleasure to be able to serve you again in the near future. Sincerely, Front Office Manager

home from home

Customer review rating 4.5/5

James J. Business - 13/06/2019 AccorHotels certified review

excellent

Dear Mr. JJ, We are always pleased to receive feedback such as yours that fully trust us to accommodate your need in Yogyakarta. We do thank you for put us as priority hotel to stay while you back to Jogja and we hope to welcome you in the near future. Sincerely, Front Office Manager

Great stay in the heart of Jogja!

Customer review rating 4.5/5

Vanessa Couples - 13/06/2019 AccorHotels certified review

The location of the hotel was awesome. The staffs were super helpful. Facilities of the hotel were top notch! Room and bathroom was a tad small and dark but it's fine. To note: the staffs were knocking on the doors in the morning around 8+ for housekeeping. Too early for my liking. It's a holiday! You don't get up and out of the bed before 8 haha. Also The walls were thin. We can hear noise through the walls, people slamming doors and talking loudly about early 7am.

Dear Ms.VC, We really appreciate the time you have taken to share your experience stay with us. We are excited to read that you enjoyed the location, staff and the facilities. We do apologize for the inconvenience you met during stay. As our standard, we will do the make up room in the morning to make sure all the guest room are clean. However, should the guest need their privacy, we prepared the do not disturb sign in the room already. We do appreciate all your feedback to us and we will share them all to the related department to always give better performance to our guest. We surely look forward to welcome you back soon. Sincerely, Front Office Manager

Unforgettable!

Customer review rating 4.5/5

Jennine Families - 12/06/2019 AccorHotels certified review

Pleasant experience and service staff are really nice! Overall, very satisfied.

Dear Ms. JT, A big thank you for your valuable compliments mentioning our service and our staff, they are very motivating for the entire team. We are very pleased to have created an excellence experience during stay with us. We would be so glad to host you again on your future visit to our Royal city. Sincerely, Front Office Manager

Lovely historic facility with extraordinary staff!

Customer review rating 4.5/5

Hazel M. V. S. Solo - 10/06/2019 AccorHotels certified review

I like to walk and explore. But that is difficult in Yogyakarta due to the traffic and nearly impassable sidewalks. So I spent much of my week in the hotel surrounded by beauty, tranquility and an attentive staff.

Dear Ms. HMVS, Thank you so much for taking the time to write a review following your stay at our hotel. We are delighted that you enjoyed a special time with us. We do thank you for the highlight you made on the hotel building and the staff. Your positive comments are so much appreciated. We hope we can meet you again in the future for another unforgettable experience. Sincerely, Front Office Manager

Nice Hotel

Customer review rating 4.5/5

Fitri Families - 10/06/2019 AccorHotels certified review

We have stayed in this hotel for many times. it is because its location is very strategic. the staffs are also warm. i think one thing that need to be improved is the breakfast. the food variety need to be multiplied. overall, we enjoy staying in this hotel

Dear Ms. F, A big thank you for sharing your experience during stay with us. Thank you for highlighting our prime location and our staff. We do appreciate for your kind feedback on our breakfast regarding to the variety of food, we will share it to the related department. We look forward to welcome you again soon. Sincerely, Front Office Manager

Friendly

Customer review rating 4.5/5

Switzy Couples - 10/06/2019 AccorHotels certified review

Nice service, fast response

Dear Ms. S, Thank you very much for your lovely words towards our service. We are very glad to hear that you have enjoyed your stay. However we are sad knowing that it is not 100% reached your satisfactions. It was our great pleasure having you as our guest and we hope to have the pleasure of welcoming you again. Sincerely, Front Office Manager

Awesome hotel

Customer review rating 4.5/5

Sui C. Couples - 07/06/2019 AccorHotels certified review

The hotel is fabulous and the staff is excellent. The only thing is that I got addressed as Mr on the records for the half the trip, then even in this email I am called Mrs (I am not married). That’s the only thing. All the staff is fantastic

Dear Ms. SC, We do thank you for your kind review to us. It is exciting to read that you enjoy everything we provide such as the staff and the hotel building. However, we do apologize for the inconvenience you met during stay. We will share them to the team here. It is our hope to have a pleasure to welcome you again in the near future. Sincerely, Front Office Manager

a day like a boss

Customer review rating 4.5/5

Deni Solo - 05/06/2019 AccorHotels certified review

friendly service, Very good hotel like home, cleanliness and good food

Dear Mr. DK Thank you very much for your kind feedback to us which means a lot to us. After reading your review, we are all so pleased for knowing that you enjoy the service from our friendly staff, the hotel that makes you feel like home, the cleanliness and the food we provided. We hope to welcome you back again whenever you back to Yogyakarta! Sincerely, Front Office Manager

Great service!

Customer review rating 4.5/5

Elyn Couples - 27/05/2019 AccorHotels certified review

Very friendly hotel staff.

Dear Ms. EC, A big thank you for your kind review to us. Nothing makes us happy than read that our service and our friendly staff truly reached your satisfaction. We are glad you can feel our spirit in serving you. We definitely look forward to welcome you back in the near future. Sincerely, Guest Experience Manager

Nice room and homey environment

TripAdvisor rating 4.5/5

adi_h_susanto Couples - 27/05/2019 TripAdvisor review

The room is big, nice and clean. The hotel staff is friendly. The environment is relaxed and homey. The food is great. Location is good, near with train station and bank mandiri. The bar and lounge is good. There is billiard table. It will nice if in the bar also equiped with dartboard. The flat screen in the room is too small.

Dear adi_h_susanto, We do appreciate for your time to share your experience during your stay at The Phoenix Hotel. Thank you for highlighting the room, food, our prime location and our bar. We are glad that everything we provide truly reached your satisfactions. More, thank you for your feedback to us related to the dartboard and the flat screen in the room in order to reach more guest satisfactions, we will pass it all to our management. We are surely look forward to welcome you back in the near future. Have a great day ahead! Best Regards, Francisca Imas Soraya Guest Experience Manager

Lovely stay in historic hotel with our family

Customer review rating 4.5/5

Anonymous Families - 26/05/2019 AccorHotels certified review

Staff were extremely kind and helpful. Our breakfast host was amazing, her smile brightened the day, her english was perfect and she made us feel very relaxed and at home. A la carte local food a bit disappointing. Taste ok but quantity for price not good value at all. Expect better value especially for local food. Hotel could offer guests a driver per day for fixed prices rather than through over priced internal travel agent. Disappointing to find that more expensive to book directly than through online website. You should reward those going to the trouble of booking directly. At least you should match price and offer something extra. Thank you for suggesting queen of the south when we were looking for a hotel at the beach. We loved it as well. You should put in place a referral system to give good rates for guests also. Ordered room service for dinner at 6 pm and told it would take 15 mins. It took an hour and the kids were beyond hungry. I’d have gone out if we knew it would take so longs. And food not ok for our kids despite request for no chilli or pepper. Suggest you develop a special healthy kids menu eg grilled chicken and veges; with no sauce or pepper etc!!

Dear Mrs. DL, Thank you for your positive words mentioning our staff and the breakfast. However, we are so sad knowing that the price for the menu did not meet your expectation, it is however because we only use the high quality and best product as the ingredients of our food. In addition, we also provide Smailing Tour, the trustworthy inhouse travel agent as our guest travel assistance during their visit in Yogyakarta. As a Le Club Accor Hotels, we also put some of our promotions in our website and more rewards we provide to our loyal member. We really appreciate all of your feedback including the room service. Please rest assure as we have taken note of this matter because it was not our standard. Thank you for your kind review. All your comments and inputs will be shared to all related department thus we willl give a better performance for you and another guest in the future. It is our hope to be able to serve you again in the future. Sincerely, Front Office Manager

Great!

Customer review rating 4.5/5

Aldi Business - 26/05/2019 AccorHotels certified review

Service excellence.

Dear Mr. AMA, Thank you for reviewing The Phoenix Hotel Yogyakarta. It is great to hear that you had a nice experience during your stay with us. We do thank you for highlighting our service, it really means a lot to us to have been able to reach your satisfaction. We would be so glad to host you again on your future visit to our Royal city. Sincerely, Guest Experience Manager

The odd niggle but I would return

Customer review rating 4.5/5

Anonymous Friends - 24/05/2019 AccorHotels certified review

I visited with a friend. Our door 'keys' often didn't work - clearly a problem with the locks themselves which need checking. My room should have had two waste bins but had none and I had to ask for them. It also did not have an iron or ironing board, which my friend's room did have. I didn't ask for those, just used hers. The food was not exciting though perfectly edible. It was very odd having to walk through the dining area to get to the rooms, especially when people were enjoying their break fast at the end of the day! On the positive side, the staff were very helpful and unfailingly friendly, the hotel has stunning architecture and interiors - gorgeous, the bed was very comfortable (really important for people with bad backs), the rooms were spacious and attractively modelled, the barman made good margaritas and the fried emping were delicious. If the Smailing travel agency is attached to the hotel, this is a definite plus - efficient and helpful.

Dear Ms. PR, Thank you for telling us your experience during stay at The Phoenix Hotel Yogyakarta. We appreciate your positive words on our friendly staff, our beautifull building, comfortable bed and our inhouse travel agent, Smailing Tours. It is very nice also for knowing that you really had a good time at our Vino bar and enjoyed the Fried Emping also the Margarita that made by our proffesional bartender. However, we do apologize for the inconvenience you met during stay such as the room key that sometimes did not work properly, the waste bin did not in the room, our busy restaurant that hold a fasting occasion at dinner time and the ironing board. Related to the ironing board, we currently prepare only for our Executive and Suite room and we are improving to provide the ironing board to all room category. In addition our building is originally built in 1918 and become one of the heritage building in Yogyakarta thus we keep the originality of each area of the hotel including the dining area. It was the dining area 100 years ago and we still keep te purpose ot this area. We really appreciate your understanding and hope to have a pleasure to welcome you back in the near future. Sincerely, Guest Experience Manager

Attentive and great service!

Customer review rating 4.5/5

Lee Families - 23/05/2019 AccorHotels certified review

Your staff made all the difference! From housekeeping, frontdesk, and at the F&B, they were all helpful, friendly and attentive.

Dear Ms. MLL, We do thank you for your kind words on our friendly staff. It is wonderful to know that you enjoy your overall stay and also feel our spirit in serving you. Again, thank you very much and we hope to welcome you back in the near future. Sincerely, Guest Experience Manager

A Heritage Hotel With Extremely Customer-Focused Staff.

Customer review rating 4.5/5

Graeme W. B. Couples - 21/05/2019 AccorHotels certified review

Hotels are buildings. The difference here was the customer-focused staff at all levels. Check-in was courteous and efficient. Staff at breakfast, restaurant and bar were all guest-oriented. No surprise extras on bill at checkout. A most enjoyable stay. All easey peasey!

Dear Mr. GB, We really appreciate the time you have taken to share your experience stay with us. After reading your review, we are all so pleased for knowing that you feel amazing and enjoy everything that we provide. Moreover, our building, check in process and our friendly staff truly lived up to your expectations. We hope to welcome you back again whenever you back to Yogyakarta! Sincerely, Guest Experience Manager

Excellent!

Customer review rating 4.5/5

Brian Friends - 21/05/2019 AccorHotels certified review

Kudos to everyone who made our hotel stay experience great! From front desk, housekeeping, bell service, restaurant staff. Special thanks to the bar team (Rifki, freerel, redo, sigid) for being as welcome as they can be to all the three nights we were at Vino! They are equipped with knowledge in cocktail and a good customer service that is really commendable.

Dear Mr. MBT, Thank you so much for taking the time to write a review following your stay at our hotel. We are delighted that you enjoyed a special time with us and appreciate all our services. More, we are extremely happy that you had a memorable experience at our Vino Bar. Your kind review has truly boosted the spirit of the entire team here and itis our aim to always give distinctive experience to our guest. We hope we can meet you again in the future for another unforgettable experience. Sincerely, Guest Experience Manager
Customer review rating 4.5/5

Anonymous Solo - 20/05/2019 AccorHotels certified review

Lovely old hotel, easy to find my way around, reasonably priced with a great breakfast.

Dear Ms. HR, We are beyond happy that you found tranquility in the heart of Yogyakarta at The Phoenix Hotel. It is wonderful to read that you enjoyed our beautiful building, our prime location, valuable price and we are happy that you are pleased with the breakfast we provided. It would be such a pleasure to personally welcome you back Sincerely, Guest Experience Manager

Wonderful stay

Customer review rating 4.5/5

Taufiqullah J. R. Business - 19/05/2019 AccorHotels certified review

This is my first time stay in The Phoenix Hotel, and it was awesome.. The staff welcoming me with warm smile and explain all about the hotel with detail, also when I need to wait for room, I got free relaxing massage, thanks for your hospitality.. For the room I really enjoy it, spacious, clean, the compliment drink and snack was there. But the think that make it not 100% was the view.. I cant see the view clearly, when I sit in the balcony, I cant see anything at all.. But its ok, maybe there was some reason why. Thanks for welcoming me, awesome first stay.. Keep the good work for all the team..

Dear Mr. TJR, Thank you very much for your time to summarize your experience at The Phoenix Hotel Yogyakarta. It is wonderful to know that you enjoyed our hospitality from our staff and the room we provided. Your positive comments are so much appreciated. However, we do apologize for the inconvenience you met during your stay. We definitely look forward to welcome you back soon for more memorable experience. Sincerely, Guest Experience Manager
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