Hotel - The Phoenix Hotel Yogyakarta - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Phoenix Hotel Yogyakarta - MGallery by Sofitel

4.5/5 3,940 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • YOGYAKARTA INTL AIRPORT
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Rafting  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Darts
    • Horse riding (Nearby)
    • Karting facilities (Nearby)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 143 rooms
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,910 reviews

Our guest reviews for The Phoenix Hotel Yogyakarta - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,940 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Solo travel - 17/03/2019 TripAdvisor review
« Excellet and lovely hotel! »

1. A lovely boutique hotel with perfect blend of colonial and Javanese styles. 2. The hotel may be a little far from the Malioboro street, but Grab and Taxi are readily available. 3. The internet Wi-Fi was fast and seamless coverage for the whole hotel. 4. The hotel's employees are friendly, courteous and helpful. However, English may be limited to some of the non-front line employee though. 5. Excellent breakfast. I tried their buffet dinner (different theme everyday) - "Indonesian Feast", food not bad but the choice may be limited. No free flow of drink except water was provided, drinks need to be paid, which is a let down though. 6. Stayed here for three nights, got free room upgrade due to booking from Accor Hotels site.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHCheong173, We cannot thank you enough for sharing such feedback following your stay at The Phoenix Hotel Yogyakarta. Glad to know that you love our heritage building, our staff , Wi-fi connection and thank you for highlighting our breakfast and our thematic buffet dinner. Glad to know that you are pleased with the room upgrade. It’s very nice to read your feedback and it is very attractive words. We will share them all to the team as an encouragement to always make better improvements. We sincerely hope to be able to welcome you back whenever your travels bring you to Yogyakarta again. Best Regards, Francisca Imas Soraya Guest Experience Manager

Ar F. U. Business - 13/03/2019 AccorHotels certified review
« Great hotel »

Very helpful staff - spacious and comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. AR, Thank you for reviewing The Phoenix Hotel Yogyakarta.It is great to hear that you had a nice experience during your stay with us. It really means a lot to us to have been able to reach your satisfaction. We really appreciate your kind feedback about our staff and room of our hotel. We surely look forward to welcome you back in the near future for more memorable experiences. Sincerely, Guest Experience Manager

Theodora S. Families - 13/03/2019 AccorHotels certified review
« You Need to Stop Greenwashing »

Staff were lovely and the heritage building is nice. I was really annoyed, after watching videos about Accor's recycling efforts (soap etc) at reception to find a) that there was an electricity card in the power socket of my room to override the functionality that turns it off when I'm out of the room (and the room was chilled awaiting my arrival) and b) that your staff switched the AC back on while we were out after I had removed the electricity card from the power socket. You need to do some work on staff training.

Friends getaway - 12/03/2019 TripAdvisor review
« Great stay »

Vacation with friends. The hotel is centrally located, about 4km from the kraton. The hotel premises are vintage early 1900. Beautifully restored and well kept. The pool is beautiful and relaxing. I’d definetely come back to this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paolo79, Thank you for sharing how memorable your getaway to Yogyakarta was. We feel honored to be part of your wonderful experience and we are glad that you enjoyed the prime location, authentic heritage building, and relaxing swimming pool. It would be such a pleasure to personally welcome you back to The Phoenix Hotel Yogyakarta. Best Regards, Francisca Imas Soraya Guest Experience Manager

Olivier L. Couples - 11/03/2019 AccorHotels certified review
« Thoroughly an enjoyable experiance »

Few hotels tick all the boxes and the Phoenix delivers on all fronts. Beautiful hotel, rooms, loved the bar with a pool table :) all which made for a memorable stay as experienced when i last stayed. The biggest asset would be by far the staff whom were exceptional. Courteous, friendly, engaging, helpful with radiant smiles, from the breakfast court, bar to restaurant, front-desk and housekeeping. I am sure i will pass Yogyakarta again and if so will be staying at the Phoenix Hotel. Thanks to all the staff whom made my and my wifes visit special. :) Oh yes please dont get rid of the billiard (pool) table in the bar. Great to have a few games and a cold beer at the end of the day. Not so great being beaten by my wife most of the time. Cheers again Olivier L. and Laura Marisa L.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. & Mrs. L Many thanks for sharing your positive feedback regarding your recent stay with us. We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel especially our helpful staff, swimming pool, and billiard table that created a memorable experience with your loved one. We hope to welcome you back and wish you have a wonderful day ahead. Sincerely, Guest Experience Manager

Pandu Solo - 05/03/2019 AccorHotels certified review
« An enjoyable stay »

I always enjoy my stay at The Phoenix Yogya despite newly available options in the city. The quality of service including seamless and quick check in process, quality breakfast and the room cleanliness. Room for improvement would include ensuring guests get their coffee (or tea) during breakfast and promote more your in house dinner buffet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr PH, We would like to take this chance to thank you for staying here and thank you for sharing your experience. We are glad that you truly enjoyed your stay, particularly because of the seamless service, efficient check in, breakfast quality, and room cleanliness. Thank you for highlighting the breakfast coffee/tea service as well as dinner promotion. Your feedback is extremely valuable for our improvement. It would be such a pleasure to personally welcome you back to The Phoenix Hotel Yogyakarta. Sincerely, Guest Experience Manager

Jong K. K. Business - 04/03/2019 AccorHotels certified review
« All were very kind. »

Every things during my stay were almost perfect except very tiny ants in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. JKK, Thank you for staying with us. It was a pleasure to be able to serve you again. It is nice to know that everything we provided truly lived up to your expectation. Your detail about ants in the room is very much appreciated, which is very important support to improve ourselves. We hope to welcome you back and wishing you a wonderful day ahead. Sincerely, Guest Experience Manager

Stevy S. Families - 02/03/2019 AccorHotels certified review
« Elegant with excelent service and hospitality »

Very OK and clean pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. VSS, Thank you for dedicating the time to share your experience. It is nice to learn that you were warmly welcome. Even more so with the clean pool. Thank you for your loyalty. It would be such a pleasure to personally welcome you back to The Phoenix Hotel Yogyakarta. Sincerely, Guest Experience Manager

Elizabeth Couples - 02/03/2019 AccorHotels certified review
« Fabulous treat »

Lovely smiling staff. Beautiful setting. Paprika food was good and loved the gin trolly - a lovely touch. Breakfast choice fantastic. Gym excellent. Pool seemed great as well although we didn’t use it. We organised two trips through the hotel (Borobudur/Prambanan and city tour) the guide - Anam was absolutely fantastic. Very well informed and interesting. Glad to see no plastic bottles in room and no straws. Super!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Elizabeth Wilson Keogh, On behalf of The Phoenix Hotel Yogyakarta, I would like to say thank you for staying and sharing your experience. We very much appreciate the highlights about the lovely smiling staff, beautiful setting, good food, great selections of breakfast, great pool, and convenient tour with on-site company that comes with informative guide. As we are committed to our Planet 21 program, we have reduced the use of plastic to better welcome the future. It would be such a pleasure to personally welcome you back to The Phoenix Hotel Yogyakarta. Sincerely, Guest Experience Manager

Denise L. Couples - 02/03/2019 AccorHotels certified review
« Perfect stay in a very beautiful hotel »

We had a perfect stay with very professional staff and delicious food every evening. Breakfast had a wide choice except we would have liked to have more fresh fruit choices. Our room was excellent and very comfortable. We highly recommend your hotel and would not hesitate to return. Thank you for making our stay wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. DL, Thank you for sharing your wonderful experience. Nothing is better than knowing that you had a perfect stay with very professional staff, delicious food, and excellent room. Thank you for your advise on more fresh fruit selections, it has been shared to our chef. It would be such a pleasure to personally welcome you back to The Phoenix Hotel Yogyakarta. Sincerely, Guest Experience Manager

Vincent Families - 02/03/2019 AccorHotels certified review
« Very nice and peaceful place »

I like how Phoenix staff mad our stay so comfortable. The breakfast is a great moment with fresh juices very appreciable. I only regret that i could not enjoy the sauna because we had to ask for it one hour before use. But globally our stay was excellent and we will definitely come back as we live in Jakarta.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. VC, Thank you for sharing how comfortable and memorable your stay was with us. Nothing is better than knowing that you truly enjoyed the breakfast and fresh juices. It is true that we need at least 1 hour of heating before the sauna is ready to be used. We hope your future visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager

Putu E. W. Couples - 26/02/2019 AccorHotels certified review

The hotel team called us to inform about the room have been prepared. Warm welcome upon arrival and always greeting whenever meet them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. IPK, Thank you for dedicating the time to share your memorable experience. It is nice to know that you enjoyed the warm welcome and hospitality from our staff throughout the hotel. Nothing is better than welcoming you back soon. Sincerely, Guest Experience Manager

Matt E. Couples - 25/02/2019 AccorHotels certified review
« Old world charm in Yogyakarta »

A pleasant and relaxing stay in charming surroundings supported by a professional team

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ME, We wanted to extend our warm regards to thank you for staying with us and sharing such a pleasant experience. It is nice to know that we have made you feel welcome in this charming heritage hotel as what we have always committed to. We cannot wait to welcome you back for another memorable experience. Sincerely, Guest Experience Manager

Rudi S. Couples - 25/02/2019 AccorHotels certified review
« Best Experience Hotel in Yogyakarta »

This hotel is so authentic, so many instagramable spots, and the staffs are really welcome. Welcome drink & snack is so good, I stay on the third floor, the view is amazing. The breakfast also delicious with the variant menu & live traditional music, it's a new experience for me. Thanks to Ms Ella & Ms Stefany for helping me in the hotel, I can't wait to visit this hotel again soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. RS, Thank you for sharing how memorable your stay was with us. We are thrilled to learn that you truly admired the authenticity, welcoming staff, good welcome drink and snack, amazing view of the room, and delicious breakfast with live Gamelan music. Ms. Ella and Ms. Stevania thank you for your warm regards. It would be such a pleasure to personally welcome you back to The Phoenix Hotel Yogyakarta. Sincerely, Guest Experience Manager

Leong S. H. Families - 25/02/2019 AccorHotels certified review
« Warm, hospitable and very attentive staff. Great value for money. »

Our short stay of 3 nights has been memorable. Room and F&B were good and above all is the warm and hospitable staff. Always there to greet us and make us feel welcome. Good equipment at the gym for those who adore fitness and top of it all, is the spa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. LSH, Thank you for dedicating the time to share your experience. We are thrilled knowing that you truly enjoyed the service from he warm and hospitable staff, well-equipped gym, and nice spa. Nothing is better than welcoming you back for another memorable and welcoming experience. Sincerely, Guest Experience Manager

Lynn Couples - 24/02/2019 AccorHotels certified review
« Beautiful hotel among chaos »

Loved this historical hotel with a fabulous buffet breakfast with live music playing and a fabulous pool to come back to after a day of sightseeing. Good tour company onsite which helped us book a few visits to attractions and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. LM, It is truly a pleasure receiving such compliments and we thank you for sharing your experience. Nothing is better than knowing that you are in love with this beautiful historical hotel that comes with fabulous buffet breakfast with live music playing, fabulous pool to come back to after a day of sightseeing, and good tour company onsite. It would be such a pleasure to personally welcome you back to The Phoenix Hotel Yogyakarta. Sincerely, Guest Experience Manager

Okky H. Couples - 24/02/2019 AccorHotels certified review
« purely humbling and sincere experience we’ve got »

We stayed for 2nights and it was great experience. The second night there was noisy pumping sound from above and they moved us to other room in prompt manner. Really appreciate it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. OKH, We very much appreciate the time you have taken to share your memorable experience. We are glad that it was indeed a great experience for you to stay with us. Even the solution to the issue related to the noise met your expectations. It would be such a pleasure to personally welcome you back to The Phoenix Hotel Yogyakarta. Sincerely, Guest Experience Manager

Seunghoon H. Couples - 23/02/2019 AccorHotels certified review
« Everything was perfect. »

I just loved everything about phoenix hotel, staffs, facilities, foods, services and so on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. SH, We would like to take this chance to personally thank you for staying with us and sharing your memorable experience. The entire team is beyond happy to receive such compliments on every aspect we provided from staffs, facilities, foods, to services. It would be such a pleasure to personally welcome you back to The Phoenix Hotel Yogyakarta. Sincerely, Guest Experience Manager

Henricus S. S. Business - 19/02/2019 AccorHotels certified review
« Unique hotel »

The hotel was very unique, heritage atmosphere. But still need improve in such of cleanliness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. HSS, We thank you for writing such a constructive review following your stay with us. We apologize for the inconvenience caused and we thank you for helping us improve some aspects in terms of service and facilities, especially the cleanliness, quality of food and beverages, and WiFi connection. Thank you for your loyalty and it would be such a pleasure to personally welcome you back to our new and improved hotel! Sincerely, Guest Experience Manager

Vladimir E. Couples - 19/02/2019 AccorHotels certified review
« Beautiful Hotel, very nice staff. »

This is a very beautiful hotel in the center of Yogyakarta. The building impressed me very much, would stay there again. Staff is very helpful and nice. But I'd like to mention several things: 1) Rooms need a bit of maintenance (we had broken shower and sink in our room) 2) If you stay on the 3rd floor (the building near the restaurant), the pump noise is very high, influence sleeping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. VE, A big thank you for your valuable feedback and compliments about the hotel building and service from the staff. Thank you for bringing the issues about the broken shower and sink as well as pump noise on the 3rd floor to our attention. Please rest assured that we are taking a follow up action to improve the quality of the bathroom facilities and soundproofing. It would be such a pleasure to personally welcome you back to The Phoenix Hotel Yogyakarta. Sincerely, Guest Experience Manager

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