Hotel - The Phoenix Hotel Yogyakarta - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Phoenix Hotel Yogyakarta - MGallery by Sofitel

4.5/5 3,681 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • YOGYAKARTA INTL AIRPORT
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Rafting  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Darts
    • Horse riding (Nearby)
    • Karting facilities (Nearby)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 143 rooms
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 2,473 reviews

Our guest reviews for The Phoenix Hotel Yogyakarta - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,681 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Aris M. Business - 10/07/2018 AccorHotels certified review
« clasic memorable »

its satisfying environment and classic memorable nuance. however, the shower room is too tight not easy to move in it. I inform that I hold an Accor membership, but the receptionist said that to be eligible for the reward points, I should reserve directly, and because my last stay is reserved by my company so that I'm not eligible for the membership rewards. She event didn't ask me to show my membership card nor asking the membership number. It is indeed your policy like that? If yes what is your membership function then? Either I reserve and pay by myself or reserved by my company or any other means, the point is that I stay in Accor's Hotel and I hold the membership cards.

Choong Business - 10/07/2018 AccorHotels certified review
« same experience I had from my previous stays in 5 weeks time »

most of the receptionists are uncertain about my stays even though I checked in late in the evening. not only they did not offer me the welcome drink voucher, which finally they did after I asked but also they keep asking my details despite I checked in earlier within the same week. In other matter, breakfast eligibility should be mentioned to me upon check-in. They did not mention about breakfast until I told them to check.

Wintoro Business - 10/07/2018 AccorHotels certified review

nice hotel with unique decorative and architecture, hospitality is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. WS, We really appreciate your kind feedback about our architecture and hospitality. It was our great pleasure to serve you. We look forward to welcoming you back again. Sincerely, Guest Experience Manager

Andreas F. P. Families - 08/07/2018 AccorHotels certified review
« Great and Wonderful »

Great and wonderful home when we were in Jogjakarta

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. AFP, How wonderful it is to know that we have provided a memorable stay just like home. Thank you for sharing this with us as it is our goal to always create the best place to stay for every guest. It was our great pleasure having you as our guest and we hope to have the pleasure of welcoming you back again. Sincerely, Guest Experience Manager

Ramses M. Friends - 07/07/2018 AccorHotels certified review
« Amazing hotel in Yogyakarta »

I had an amazing stay. The hotel was beautiful with a colonial aesthetic. The staff were incredibly kind and helpful. The food was incredible. No complaints!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. RM, It is wonderful to know that everything we provided truly lived up to your expectations. We feel honored by your wonderful compliments for the architecture, service, and food. Thank you for helping us improve our WiFi connection by mentioning about it. We surely look forward to welcoming you back in the near future for a more exceptional experience. Sincerely, Guest Experience Manager

Giuseppe Couples - 05/07/2018 AccorHotels certified review
« Great experience »

The hotel looks beautiful and very stylish. Even if the rooms are a bit old they are nice, clean and comfortable. Service is perfect and staff in general is very polite and they make you feel in a honeymoon. I can't complain on anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. GDE, It is wonderful to know that the trip you had with us was an enjoyable one. Thank you for sharing your admiration towards the service from the staff, room, and architecture. We very much look forward to having you here again with us. Sincerely, Guest Experience Manager

Icha Families - 04/07/2018 AccorHotels certified review
« good »

overall it was good, the only complain i had when i cant make my hot tea, because the pot (?) couldnt work in room 201 i really like the breakfast menu, and all of the staff are friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. RP, Many thanks for sharing your positive feedback regarding your recent stay with us. We feel honored by your wonderful compliments on the staff and breakfast menu. We apologize for the inconvenience with the water heater in the room and thank you for helping us make an improvement. We hope to welcome you back in the near future! Sincerely, Guest Experience Manager

Ian U. S. O. A. Families - 03/07/2018 AccorHotels certified review
« Very good service »

Over all satisfied except the room need to be renewed or up grade especially bathroom or shower area. Mold to be fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. PT, Thank you for taking the time to tell us about your experience at the Phoenix Hotel Yogyakarta. I am sorry that your experience related to cleanliness of the room and bathroom as well as staff's attentiveness regarding guests' requests did not meet your expectations; please allow me to express my sincerest apologies. We very much appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager

Vijay K. Couples - 03/07/2018 AccorHotels certified review
« Very comfortable stay »

Very polite staff who were very helpful. Rooms and bed were very clean and comfortable. Stephanie helped me a lot when my wrist was injured and purchased an arm sling to rest the arm. She also called the hotel doctor who came in and treated my injury.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. VK, We are very grateful for your kind feedback and compliment to one of our staff, Stevania. She's beyond happy receiving an acknowledgement for her effort to make your stay memorable. Thank you for sharing this excitement with us and we very much look forward to welcoming you back. Sincerely, Guest Experience Manager

Ian Business - 03/07/2018 AccorHotels certified review
« Good food, excellent gym, friendly staff, in a historic and central location. »

The new gym is amazing if you like to work out for real or are into CrossFit. The food was consistently good, and the setting is peaceful and quaint. The bar is also relaxing, and the spa and pool also top notch. The Phoenix also provides benefits for guests studying at Wisma Bahasa, such as a free car service to class, free breakfast, and limited free laundry. I will stay there again—the primary of many good reasons being the gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. IS, We feel honored to be able to host you during your time studying in Yogyakarta. It's even more wonderful to learn that you had a memorable experience with us. Thank you for highlighting the newly renovated gym, food, bar, spa, pool, and laundry service. Thank you also for your advice on the wine and beer selections, spa price, new gym equipment and WiFi ease and speed of connection. We very much look forward to welcoming you whenever your travels bring you back to Yogyakarta. Sincerely, Guest Experience Manager

Anonymous Solo - 02/07/2018 AccorHotels certified review
« Very comfy, very friendly staff, great swimming pool. »

It was very good, a haven of tranquility in a bustling city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. DS, We would like to take this chance to thank you for staying and thank you for sharing your experience during your stay with us. It is a pleasure to learn that you really had a good time and enjoyed all facilities and service that we provided from the moment you arrived until you left. It was our great pleasure to serve you. Please let us know when you will be returning. Sincerely, Guest Experience Manager

Brad P. Friends - 02/07/2018 AccorHotels certified review
« A peaceful escape from the outside world. »

We loved everything about the Phoenix, from the front bar to the pool/spa area. The rooms were clean and tidy and maintained each day. The staff were super friendly and accommodating. We loved the buffet meals, with variety of themed dishes over the four days. The live music at breakfast and dinner were a real highlight, it set the mood nicely. The tour of the hotel is a must do, it has a great story to tell and an expert guide.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. BP, Thank you so much for taking time to write a review following your stay at our hotel. We are delighted that you enjoyed a special time with us. How wonderful it is to know that you loved the room, staff, buffet, live music, and hotel tour. Receiving such a positive feedback is definitely worth the effort and we very much look forward to welcoming you back. Sincerely, Guest Experience Manager

Anonymous Couples - 01/07/2018 AccorHotels certified review
« Amazing »

feel comfortable, nice hotel, high standard of staff level and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. BT, Thank you for dedicating time to write us such a valuable feedback. Thank you for highlighting our service and facility. We have a great pleasure for being able to contribute to your wonderful time in Yogyakarta and we surely look forward to welcoming you back in the near future for more memorable moments. Sincerely, Guest Experience Manager

Enrico Solo - 30/06/2018 AccorHotels certified review
« Great location for a beautiful hotel »

Pros: great location, beautiful hotel, fantastic breakfast buffet, exquisite and friendly service The only con is that being an old building the room wasn’t as spacious as other five stars, but still lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ES, It has been our pleasure to learn that we have fulfilled your expectations. Thank you for highlighting the great location, breakfast buffet, and friendly service. Our heritage hotel dated back to the 1918 and it is quite difficult to make the rooms larger but we hope the small sized bathroom did not ruin your memorable moments with us. We hope to have the pleasure of welcoming you back again. Sincerely, Guest Experience Manager

Ardhila Families - 26/06/2018 AccorHotels certified review
« Excellent »

I am going to Jogja with my family. All staff are helpful and friendly, very good location (near tugu) and there are some cafe and restorant near the hotel. It's a little bit spooky at night due to the warm light but overall it's nice place to stay and ambience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. AK, A big thank you for your valuable feedback and compliments! Thank you for highlighting the friendly service, central location, and positive ambiance. We hope to see you again in the near future for another memorable experience. Sincerely, Guest Experience Manager

Voonyen C. Solo - 26/06/2018 AccorHotels certified review
« Miss C. »

Staff friendly. Facilities need upgrading. Had to call maintenance. Once for air con problem then again for water spray leakage. Breakfast buffet needs improvement on the cooked food section.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. VYCH, Thank you for your feedback. Knowing that it is not a perfect stay for you, we really apologize and surely will make improvements. We have taken notes your comment related to the breakfast and room facilities. Again, thank you and we sincerely hope to be able to welcome you back whenever your travels bring you to Yogyakarta again. Sincerely, Guest Experience Manager

Anonymous Couples - 26/06/2018 AccorHotels certified review
« Luxurious ambience and attentive staff. »

It was a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. NB, We are always pleased to receive positive feedback and thank you for trusting us to accommodate your needs during your time in Yogyakarta. We are delighted to learn that it was such an enjoyable trip for you. Thank you for highlighting the need to fix the ease of access and speed of the WiFi. We understand that you had an unpleasant experience with the bar. We apologize for the inconvenience. We hope to welcome you back and wish you wonderful days ahead. Sincerely, Guest Experience Manager

Meice Friends - 24/06/2018 AccorHotels certified review
« Nice hotel »

Nice , And comfortable hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. MT, It is great to learn that you had a nice experience during your stay with us. It really means a lot to us to have been able to reach your satisfaction. We really appreciate your kind feedback about how comfortable it was for you to stay here. We look forward to welcoming you back again. Sincerely, Guest Experience Manager

Susan H. Couples - 22/06/2018 AccorHotels certified review
« Lovely welcome and great city hotel »

We wee welcomes warmly and taken car of throughout. The room was clean and bed comfortable. Loved the fact that my cocktail was created in front of me while we sat eating our meal - great idea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. KH, A big thank you for your valuable feedback! We are happy to learn that you enjoyed your stay and appreciated the warm welcome, room, and signature cocktail experience. We have a great pleasure for being able to contribute to your wonderful time in Yogyakarta and hope to see you very soon. Sincerely, Guest Experience Manager

Suzanth Couples - 22/06/2018 AccorHotels certified review
« Great stay in centre of Yogyakarta »

Phoenix hotel is an iconic hotel in centre of Yogyakarta close to everything. Hotel architecture is in itself a great tour,with its unique colonial style and artifacts. We were received with a welcome drink and local treats from Yogya. Lady at the fron desk who checked us in was very welcoming and showed us around the hotel on the way to our room. The room, although small in size, was comfortable and well decorated. The pool view patio was beautiful. We tried their dinner buffet once , but my wife is vegeterian and she didnt find many options in dinner. We had their breakfast buffet twice and it was spectacular, with plenty of healthy options,juices, tonic shots and variety of breads and muffins. Well worth the price. Grab taxi is allowed at the hotel, which was really useful to get around the city. There is an ATM right inside the hotel and malioboro street is a 10 min walk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. SS, A big thank you for your valuable feedback and compliments. Every aspect; from central location, architecture, welcome drinks and snacks, room and balcony, breakfast until service from the staff served you well and it made us beyond happy. Thank you for your feedback on the vegetarian menu during dinner, it has been forwarded to our chef for further review. We look forward to welcoming you back. . Sincerely, Guest Experience Manager

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