Hotel - The Phoenix Hotel Yogyakarta - MGallery by Sofitel
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Mgallery by Sofitel Hotel

The Phoenix Hotel Yogyakarta - MGallery by Sofitel

Jl Jenderal Sudirman 9 
55233  YOGYAKARTA
INDONESIA

3,344 reviews
TripAdvisor Rating Based on 3,344 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Babysitting on request
  • Air Conditioning
  • YOGYAKARTA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Rafting  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Darts
    • Horse riding (Nearby)
    • Karting facilities (Nearby)
    • Table tennis (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
See all services

Hotel location

Our rooms

  • 143 rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • High speed transmission line
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Security peephole
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,812 reviews

Our guest reviews for The Phoenix Hotel Yogyakarta - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,344 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Russ Couples - 15/08/2017
« Outstanding facilities and service. »

Couldn't ask for better service and accommodations.

AccorHotels certified review
Addy Friends - 14/08/2017
« Ranks poorly on cleanliness despite great reviews »

For all the wonderful reviews I read online, I found myself sorely disappointed with the hotel. 1) on check in, the staff directed us to the waiting area for a "welcome drink" while they worked on the paperwork, but did not offer us any welcome drinks. 2) on giving us the key, the receptionist informed us of our room number and wifi login, and walked away. He did not offer to show us to the room or ask if we were ready to go up the the rooms. Odd. 3) room cleanliness ranked poorly in my standards. The floor was so dusty, there was a thin grey film after walking around the room. And this continued everyday, there was no improvement. One day, on returning to the room, I found a ball of hair at the side of the shower stall. It was evident that the cleaner tried to clear it from the drain trap, but forgot to toss it into the bin. 4) my sheets had dodgy blood-like stains. Probably couldn't be removed but it begs the questions if stained sheets should even make it onto the bed. 5) the room service menu had oily finger stains on the edges. Not clean. 6) calls to the evening desk for laundry/food was patchy. There can be no answer from the relevant desk for periods of up to 15 minutes. Pluses: 1) Wonderful breakfast spread: it is quite extensive 2) Wonderful spa services.

AccorHotels certified review
Youri Couples - 11/08/2017
« Very nice stay »

The hotel is very nice and the staff extremely professional and kind. We even got a surprise cake for our honey moon! What's more, the hotel's location is very good as it is located close to the city center (15-20 mins on foot to the Palace). The swimming pool is a little small however and it can get quite crowded (not enough chairs to sit). Highly recommended though !

AccorHotels certified review
Boissaye Solo - 06/08/2017
« Not at level expected from m gallery »

Poor customer service at arrival . Food just average . Room could refurbished Good spa The plus are the overall athmosphere and the building . So it could become a great place with some investment and training of staff

AccorHotels certified review
Maman R. Solo - 31/07/2017
« Enough »

When i came on thursday, as a domestic guest, got different service than international guest, we're as the same as the guest,

AccorHotels certified review
Eduardo H. Couples - 29/07/2017
« Rooms need to be refurbished and upgraded. »

Staff is very pleasant, polite and willing to serve but their English needs to be improved. The hotel is beautiful except for the rooms.

AccorHotels certified review
Kenny T. Couples - 25/07/2017
« Authentic British colonial living experience yet some facilities should be upgraded »

toilet starts to block, lift seems pretty old, food varierties are a bit little for a 5 stars hotel. however the staying experience and customer services are above par. great job!

AccorHotels certified review
Anonymous Families - 25/07/2017
« Our first visit to Indonesia »

The Phoenix Hotel is an absolute gem. Friendly, attentive staff. Nice rooms, lovely interiors and a classy, old fashioned hotel with lots of character.

AccorHotels certified review
Katrinka M. Couples - 20/07/2017
« Our stay was just - fabulous! »

We were so well taken care of by a friendly and efficient staff. Our accommodation was perfect for us...and the breakfasts were outstanding. I cannot say enough great things about this hotel!

AccorHotels certified review
Joy Couples - 20/07/2017
« Great stay! »

The bed was super duper comfy, nice colonial environment, and the service was top class.

AccorHotels certified review
Lars H. Families - 19/07/2017
« Too many small errors for a 5 star property »

Generally satisfied and with good beds, nice rooms and a beautiful hotel building. When arriving we were left alone to find our rooms and although we were four people checking in we had welcome snacks for three. Additionally I was not very happy with the view from our rooms ... a very noisy gas station. One the last night everything went wrong in the restaurant. I suggest that you read my TripAdvisor rating. One final thing - breakfast boxes are excellent

AccorHotels certified review
Md Couples - 19/07/2017
« Wonderful quality time but wary staff »

Everything was lovely - we just felt bad all the time because the staff seemed to always suspect us that we will not pay which was quite sad, because we are young? because we were backpackers? we will never know...

AccorHotels certified review
Samuel Couples - 13/07/2017
« Lovely hotel but the bathroom needs to be updated. We had a leak in the toilet which did get fixed. However, the bathroom seems really old fashioned. Needs to be modernized. »

Lovely staff and all were very helpful. Loved our visit but as I said above, please update the bathrooms.

AccorHotels certified review
Tata S. Families - 13/07/2017
« Classic excellence in the heart of town »

We spent our short visit in Jogjakarta staying in this old gem of the town. The overall staying experience was excellent. The service (laundry, transportation,24 hour room service, etc.) was swift and quick. The staff members were professional as well as friendly .

AccorHotels certified review
Bmdsmk Business - 11/07/2017
« Food was disappointing »

We've stayed before and were very happy with the experience. Looked forward to the return - however meals (dinner - we had 3 while staying at the hotel) were poor. Quality of ingredients, taste and speed of service was below average. Service of wait staff was pleasant.

AccorHotels certified review
S.a Couples - 10/07/2017
« 2 Day Stay »

Beautiful hotel and wonderful location close to eateries and shopping. Will gladly stay here again

AccorHotels certified review
David Couples - 09/07/2017
« Noisy »

I think it says something about a hotel when they have to provide ear plugs! Not being Muslim I don't appreciate a 4:30 call to pray every morning. I'd suggest staying somewhere which is better noise insulated or perhaps the hotel should invest in this. After all this is an international hotel and so needs to cater for every faith and nationality

AccorHotels certified review
Jonathan Couples - 09/07/2017
« Very tasteful hotel. Lovely internal courtyard. Big pool. »

Excellent. A haven of quiet good taste and an oasis after the heat and frenzy of Yogyakarta during the Eid holiday.

AccorHotels certified review
D.p. S. Couples - 09/07/2017
« Intimate and lovely stay »

Room was lovely, clean, quiet and we love the surprise for our wedding anniversary. Wide variety of breakfast, incl. local food. Everyone was very friendly. Intimate and romantic ambiance throughout the hotel. My Dutch husband is very satisfied and we would like to come back next year

AccorHotels certified review
Jeff Families - 07/07/2017
« Relaxing oasis »

We stayed at the Phoenix for 6 nights and thoroughly enjoyed it. It is a lovely hotel with beautiful internal courtyards and a very calming and relaxing atmosphere. We especially enjoyed the live Gamelan music that was played during breakfast. The food was very good, the staff very courteous and as a result we spent much of our time eating in the hotel. Highly recommended

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