The Phoenix Hotel Yogyakarta - MGallery by Sofitel 5 stars

TripAdvisor rating 4.5/5 3,974 reviews
The Phoenix Hotel Yogyakarta - MGallery by Sofitel
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Hotel extras

  • Prime city center location, near Tugu and Malioboro, the iconic shopping street.

  • Rooms with balcony overlooking the magnificent pool.

  • Complimentary cultural activities such as Jamu Class,Yoga and Hotel Tour.

  • Unlimited complimentary WIFI connection.

  • Unique check-in moment with our welcome drink and traditional local snacks.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Babysitting on request
  • Air conditioned
  • YOGYAKARTA INTL AIRPORT
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Rafting (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

The Phoenix Hotel Yogyakarta - MGallery by Sofitel

Jl Jenderal Sudirman 9
55233
yogyakarta
indonesia

Tel: +62274566617

Fax: (+62)274/566856

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    YOGYAKARTA INTL AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    TUGU STATION At 1km / 0.62 miles

GPS :-7.782697, 110.368393

Our accommodations

Superior Heritage, Queen Size or Twin Beds

  • Max. number of persons: x2
  • Area: From 25
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Deluxe Legacy , King Size or Twin Beds

  • Max. number of persons: x2
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Deluxe Legacy, King Size Bed, Pool View

  • Max. number of persons: x2
  • Area: From 35
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Phoenix Executive, King Size Bed

  • Max. number of persons: x2
  • Area: From 46
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Legendary Suite, King Size Bed

  • Max. number of persons: x2
  • Area: From 60
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Our restaurants and bars

PAPRIKA

Type of cuisine: International

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1918'S TERRACE LOUNGE

Photo non contractuelle / Strictly non binding

Overlooking to the fountain yard, it offers a laid-back atmosphere with rich selection of food and beverages

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINO BAR

Photo non contractuelle / Strictly non binding

Perfectly comfortable in warm colonial ambiance, presenting a wide selection of the best wines around the world, the first in Yogyakarta, completing various beverages created by our top bartender's hands

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 300 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 220 people

Find out more
The Phoenix Hotel Yogyakarta - MGallery by Sofitel Meeting Room

Our guest reviews for
The Phoenix Hotel Yogyakarta - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

3,011 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

3,974 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

comfy enough

Customer review rating 4.5/5

Cotan Business - 14/05/2019 AccorHotels certified review

comfy and feel homy.

Dear Mr. IC, Thank you for telling us your experience during stay at The Phoenix Hotel. It is always nice to hear that our service and hospitality made you felt comfort like at home. We extremely happy you can feel our spirit in serving you. We definitely look forward to welcome you for more memorable experience. Sincerely, Guest Experience Manager

Highly recommend staying at the Phoenix Hotel

Customer review rating 4.5/5

Ann Couples - 10/05/2019 AccorHotels certified review

We loved the room, comfortable bed and pillows so we slept well, quiet room. Great food, ate most meals here. Highly recommend! Also let them arrange for the taxis, easy and reasonably priced with great comfort.

Dear Ms. AR, Thank you for sharing your experience with us. It is a pleasure to learn that you really enjoyed the room, food and the service we providesd. It was our great pleasure to serve you. We would be so glad to host you again on your future visit to our Royal city. Sincerely, Guest Experience Manager

Adequate

Customer review rating 4.5/5

Anonymous Couples - 09/05/2019 AccorHotels certified review

Much better after asking for upgrade. We had initially been very disappointed with our small room which was not only noisy but had no storage for clothes. The hotel was obviously quiet and I feel that upgrades should have been offered gratis. The fruit at breakfast was barely adequate and some was tinned The staff were delightful and attentive

Dear Mr. SP, We really appreciate the time you have taken to share your experience stay with us. It is wonderful to know that you are pleased with the room upgrade. However, We do apologize if the previous room did not met your expectations and we do thank you for your feedback. We will share it all to our team here. We look forward to welcome you back for the near future. Sincerely, Guest Experience Manager

The atmosphere, especially the view from the balcony, was so nice!

Customer review rating 4.5/5

Takataka Families - 08/05/2019 AccorHotels certified review

Thank you very much indeed for your upgrade!

Dear Mr. TT, Thank you so much for sharing your feedback. It is such great news for us knowing that you enjoyed your overall stay and we are glad to know that you are pleased with the room upgrade. We surely look forward to welcome you back in the near future for more memorable experiences. Sincerely, Guest Experience Manager

Cosy heritage

Customer review rating 4.5/5

E Business - 07/05/2019 AccorHotels certified review

All was good.. professional warm and friendly staff.. room was comfy and clean.

Dear Mr. PCW, Many thanks for sharing your positive feedback regarding your recent stay with us. We feel honored for your wonderful compliments, and for your time to give us your generous review about our friendly staff and the room. It is our aim to always give distinctive experience to our guest. We hope to welcome you back and wish you have a wonderful day ahead. Sincerely, Guest Experience Manager

Helpful staff, beautiful hotel in the city centre

Customer review rating 4.5/5

Yong J. Y. Families - 07/05/2019 AccorHotels certified review

The service by the hotel staff were satisfactory - meeting most of the needs we had. The rooms though small, were very comfortable (not to mention the small jar of sweets they refilled everyday). The rest of the premises left a great impression. Will def choose to stay at Phoenix again should we return to yogya

Dear Ms. JY, Thank you for sharing your experience following a brief stay at The Phoenix Hotel Yogyakarta. It is great to hear that you had a nice experience during your stay with us. We are glad to know that you enjoyed the sweets we provided in the room and appreciate all our services. We are happy you can feel our spirit in serving you. However, thank you for your feedback, we will share it all to to do improvement and show our best products and service to our guests. Sincerely, Guest Experience Manager

Great!

Customer review rating 4.5/5

Anonymous Solo - 06/05/2019 AccorHotels certified review

My experience was very comfortable and calm! I have only one suggestion - the toiletries provided in your hotel didn't seem to match the ethos and quality of the rest of the services. Just as your food (including the welcome drinks and sweets) offer a unique heritage experiences, there is scope for the toiletries to reflect the same. Maybe tie up with an organic brand that uses ingredients from Java to make soaps and shampoos....this will further enhance the service in your lovely hotel.

Dear Ms. SA, Thank you very much for your time to summarize your experience at The Phoenix Hotel Yogyakarta. It is always nice to hear when one of our guests had such an enjoyable trip. We are glad to read that you are pleased with our traditional refreshment we provided on check in. However, thank you for your input for us, we will pass it to our team and will work on it for better performance in the future. Sincerely, Guest Experience Manager

Attention to detail and incredibly comfortable stylish stay

Customer review rating 4.5/5

Anna Couples - 05/05/2019 AccorHotels certified review

I loved the spa, the rooms, and the pool area. The housekeeping service was regular and so everything was very clean and neat which was great as the rooms were quite small. The toiletries in the Indonesian status holders were a very nice touch.

Dear Ms. AB, Thank you for taking the time to tell us about your experience at the Phoenix Hotel Yogyakarta. We are pleased to know that you enjoyed our spa, room, our swimming pool area, the cleanliness and the way how we put your toiletries in the "Loro Bloyo" statue. Your kind review has truly boosted the spirit of the entire team here. We hope to welcome you back and wish you have a wonderful day ahead. Sincerely, Guest Experience Manager

Comfortable and peaceful

Customer review rating 4.5/5

Fiona R. Couples - 04/05/2019 AccorHotels certified review

We stayed in this hotel for two nights using it as our base to do sunrise trip to Borobudar Temple. Because we had to get up very early both mornings, we didn't get a chance to use the hotel amenities however the restaurant area and our room were thoughtfully laid out and well presented. The staff at the hotel are excellent- very friendly and went out of their way to make our trip special. I had mentioned that our visit was for my boyfriend's birthday and they very kindly arranged a surprise birthday cake and candles for him to be delivered to our room. So thoughtful and the cake was delicious!

Dear Ms. RFC, We really appreciate the time you have taken to share your experience stay with us. it is such great news to know that our restaurant and the room we provided has truly lived up to your expectations. More, we are glad that our service has created a memorable stay for you and loved one. We hope it will strengthen your love bond so we could have a chance to welcome you back at The Phoenix Hotel Yogyakarta for more memorable experiences. Sincerely, Guest Experience Manager

Great stay at the Phoenix

Customer review rating 4.5/5

Rama Couples - 04/05/2019 AccorHotels certified review

Firstly we arrived, we get 2nd floor room, unfortunately it was a connecting room and the family on the next room is very loud and talkative, so we ask at the reception to change room, and we get peacefully better scenery balcony at the 3rd floor. It was great. The breakfast is great, but the fresh milk refill is quite long time. Thankfully mbak tami (waitress with short hair) very helpfully provide what we need during our breakfast. It's give us great experienc while enjoying the morning Great experience!!!

Dear Mr. THR, Nothing makes us happier than knowing you had a great staying experience with us. Here, we strive to provide our best service and are grateful you like it especially our service, room with the balcony, and your breakfast experience. All the team here is delighted to see your feedback which is very important support to improve ourselves. Thank you again for sharing your experience, and we hope your next visit will be as great as the previous one. Sincerely, Francisca Imas Soraya Guest Experience Manager

Staff was extremely accommodating

Customer review rating 4.5/5

Ben F. E. Friends - 04/05/2019 AccorHotels certified review

The staff was friendly and accommodating. There was an initial hang up, when they forgot to check me in my room, but after that was smooth sailing. It would've been a 10

Dear Mr. BE, Thank you for sharing your experience with us. It is always nice to hear and read your thorough review that show how enjoyable trip you got with us and we are glad to know that you enjoyed our service from our friendly staff. We surely look forward to welcome you back in the near future for more exceptional experience. Sincerely, Guest Experience Manager

A beautiful historical hotel for your stay.

Customer review rating 4.5/5

Kelvin Couples - 03/05/2019 AccorHotels certified review

This was a fabulous experience. The staff were extremely friendly, courteous and helpful. Unfortunately our initial impression was marred by residue hair from a previous guest in the shower recess.

Dear Mr. KB, We do thank you for feedback you shared to us. It is always exciting for us knowing that you really have a fabulous experience during your stay with us. Thank you for your kind words towards our staffs. However please accept our sincere apologies due to the hair you found on arrival. It is surely not our standard and please rest assure as we do take your feedback very seriously and will take it as a chance to do improvement and show our best products and service to our guests. We sincerely hope to be able to welcome you back whenever your travels bring you to Yogyakarta again. Sincerely, Francisca Imas Soraya Guest Experience Manager

Nice character filled hotel

Customer review rating 4.5/5

Colin M. Couples - 03/05/2019 AccorHotels certified review

The standard of accommodation and the attitude of the staff were excellent. However most staff do not understand English very well and cannot respond to requests for services.

Dear Mr. CM, Our hotel was built in 1918 and we are one of heritage hotels in Yogyakarta. Here, we pride ourselves on our service and facilities which rich with culture and strong in character. We are so glad you can feel our spirit in serving you. We also really appreciate your feedback related to our staffs and we do really appreciate it and will work to fix what lack from our service. Again, thank you and we sincerely hope to be able to welcome you back whenever your travels bring you to Yogyakarta again. Sincerely, Francisca Imas Soraya Guest Experience Manager

Great Place to stay, friendly staff & nice pool.

Customer review rating 4.5/5

Philip A. Couples - 01/05/2019 AccorHotels certified review

We loved our stay at Phoenix Hotel. I recommend it. Friendly staff & great pool. Nice size room.

Dear Mr. PA, Thank you for your wonderful comment about our hotel. We are delighted to learn that you had such a great time with us and feel pleasure to have your feedback about our hotel. Thank you again for sharing your experience and even recommending our hotel, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisca Imas Soraya Guest Experience Manager

Comfort

Customer review rating 4.5/5

Heru S. T. Business - 01/05/2019 AccorHotels certified review

Good place & comfortable for staying

Dear Mr. H , Thank you for sharing your experience with us We were pleased to know that you enjoyed all aspects in our hotel and had a memorable stay with us. Your kind review has truly boosted the spirit of the entire team here. We hope to welcome you back in the near future. Sincerely, Guest Experience Manager

Lovely place, great service!

Customer review rating 4.5/5

Tatiana Solo - 30/04/2019 AccorHotels certified review

The building is adorable and well preserved architecture. Very nice overall infra structure. Friendly and kind staff.

Dear Ms.TS, What a pleasant feedback you gave to us! Thank you very much for your lovely words towards our beautiful building and our friendly staff. We are very glad to hear that you have enjoyed your stay all throughout the hotel. It was our great pleasure having you as our guest and we hope to have the pleasure of welcoming you again. Sincerely, Guest Experience Manager

Beautiful but needs renovation/maintenance

Customer review rating 4.5/5

Plaza Couples - 29/04/2019 AccorHotels certified review

Cons: Old-styled room and bathroom needs renovation and deep cleaning. Travel agency is too expensive. I recommend taking as many taxis as possible since they use the meter. Paprika restaurant: quality is so so. Dishes could have more quantity. Pros: Location, historical building, pool area, taxis and ATM available at the entrance of the hotel.

Dear Mrs. CPM, We would like to thank you for choosing to stay at The Phoenix Hotel during your recent visit to Yogyakarta and for sharing your feedback. It has been great to know that you enjoy the historical building, location, and facilities at our hotel. However, it is sad to know that you are not 100% satisfied during your stay, thus surely we will make an improvement especially for the restaurant and dishes as well as the room. Thank you for sharing your concerns and we are looking forward to serve you better in the next future. Sincerely, Francisca Imas Soraya Guest Experience Manager

Cute looking hotel, very questionable standards of service

Customer review rating 4.5/5

Antoine B. Friends - 29/04/2019 AccorHotels certified review

The hotel has a nice vintage touch to it (though a lot of the rooms offer a great view over a cemetery) and could use an upgrade. The service is very inconsistent. While some of the F&B employees try their best and are quite nice, the reception employees I dealt with were extremely slow and frankly unpleasant.

Dear Mr. BA, Please accept our sincere apologies for your inconvenience experience due to the service as surely it is not our standard. Please note that we do take your feedback very seriously and will take it as a chance to do improvement and show the consistency of our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisca Imas Soraya Guest Experience Manager

Great three nights stay

Customer review rating 4.5/5

Anonymous Families - 28/04/2019 AccorHotels certified review

We really enjoyed our stay in this beautiful historic property. The service was very pleasant and friendly, the restaurant has an excellent atmosphere and a good selection of food and we enjoyed the gym and pool.

Dear Mrs. SL, A big thank you for your valuable feedback and compliments, they are very motivating for the entire team. We are delighted that you enjoyed a special time in the restaurant, gym, and pool during your stay. There is nothing better than receiving a wonderful review highlighting our staff and service. We hope to have the pleasure of welcoming you back again. Sincerely, Francisca Imas Soraya Guest Experience Manager

A relaxed oasis in the middle of busy Yogyakarta.

Customer review rating 4.5/5

Begoña Couples - 27/04/2019 AccorHotels certified review

It was really good: people very nice to us and breakfast very varied. The only issue would be that the views of our room were to a wall and we were not expecting that.

Dear Ms. BES, Many thanks for sharing your positive feedback regarding your recent stay with us. We are so glad you enjoy our breakfast and thank you for the feedback on it, we will share it all to our team as an encouragement to improve the quality of our services. We hope to welcome you back in the near future. Sincerely, Guest Experience Manager
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