Hotel - The Phoenix Hotel Yogyakarta - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

The Phoenix Hotel Yogyakarta - MGallery by Sofitel

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4.5/5 3,579 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Bus/coach parking area
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • YOGYAKARTA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Rafting  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Darts
    • Horse riding (Nearby)
    • Karting facilities (Nearby)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 24:00
    • Opening hours : Week-end 00:00 - 24:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
See all services

Hotel location

Our rooms

  • 143 rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • High speed transmission line
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Security peephole
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,310 reviews

Our guest reviews for The Phoenix Hotel Yogyakarta - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,579 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 15/04/2018
« A night to remember »

Amazing food and ambience, great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. NR, Happiness is reading your brief yet wonderful review! Thank you for sharing that you had such an exceptional experience with our food, service, and nuance. We are looking forward to welcoming you back again. Sincerely, Guest Experience Manager

AccorHotels certified review
Tapio T. Couples - 14/04/2018
« Fantastic »

Just great. Reception, staff, facilities were just wonderful and there was also gluten free bread available for breakfast which owns a special thanks. For a long time I was impressed about hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. OLT, Thank you sharing such a great review about our service and facility. We're glad you liked the gluten free meals option at Paprika Restaurant. Being able to reach your satisfaction is our priority. We are looking forward to your next visit. Sincerely, Guest Experience Manager

AccorHotels certified review
Ela I. Couples - 14/04/2018
« Amazing »

The room with pool view is so beautiful, also the air conditioner is working at the extreme temperature

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. MIB, Thank you for loving our pool view room. We're glad you had a memorable moments with us. Hopefully the AC temperature in the room is easily adjusted. We look forward to welcoming you back again. Sincerely, Guest Experience Manager

AccorHotels certified review
A J. D. O. M. Business - 13/04/2018
« An excellent place which provides a historically elegant experience for its gueszts »

AS written - and the staff (crew) were attentive and thoughtful. Good work all!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. AD, We're so pleased to receive that big amount of love and support for the entire team that made your stay memorable. Thank you for your kind words and feedback. We hope to see you again very soon. Sincerely, Guest Experience Manager

AccorHotels certified review
Anonymous Business - 12/04/2018
« It's always a pleasure to stay at the Phoenix Hotel »

The Phoenix is a lovely hotel. I like the accommodations very much. The staff are very service oriented. I could always get a taxi when I needed one. The breakfast buffet is wonderful and this time the staff offered coffee right away and continued to refill. I like the exercise room but a few of the machines need repair. A screw fell out every time I used the recumbent bike and the foot clasps are broken on the rowing machine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. LJL, Thank you for sharing your love towards the service-oriented staff and tasty widespread breakfast buffet. We thank you even more for mentioning some amenities in need for reparation and we have taken important notes on that. Your satisfaction is our priority and by sharing this with us you have helped us to grow better. We sincerely hope to welcome you back whenever your travels bring you to Yogyakarta again. Sincerely, Guest Experience Manager

AccorHotels certified review
Sanjeev Families - 10/04/2018
« Lovely stay in a colonial style hotel »

Excellent service from the beginning to the end at a very affordable price. Breakfast buffet is amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. SP, Thank you very much for your honest kind words. We're very happy and very much appreciate that you loved the service from our staff from check in 'til check out; even finding out that the breakfast is tasty! It's our pleasure to be able to create a memorable moments for you and family. Please let us know when you'll be returning, we'll be more than happy to host your next stay. Sincerely, Guest Experience Manager

AccorHotels certified review
Shahid Couples - 10/04/2018
« Sudden power blackout »

On Saturday evening, it was raining and we experienced power blackout in the room three times. This caused my partner to get shook up in the showers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Me. WUSWI, Thank you for sharing this with us. We very much appreciate you telling us how the power blackout affected your stay, especially your wife. We are deeply sorry that this happened. The electricity distributor company had a little issue which affected ours even though we had a generator set as a backup. Hopefully that experience would not ruin your lovely trip and we sincerely hope we would see you again and serve you better in the near future. Sincerely, Guest Experience Manager

AccorHotels certified review
Abdul J. T. Business - 09/04/2018
« Unforgettable memories during your stay at Phoenix Hotel Jogja »

During my stay in this hotel I felt the comfort and atmosphere of the past with the atmosphere of the palace and beberoa models paintings, photographs and sculptures such as the nuances of the past. I am also satisfied with the hospitality of hotel employees as well as food served from local and overseas presented here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. AJ, Thank you very much for your review! Thank you for showing us that the colonial feeling is always here and that it makes your stay memorable. We strive to provide the utmost service for each one of our guest, so knowing that you met your expectations through the hospitality provided made us very happy. We sincerely hope you'll come back for another memorable experience. Sincerely, Guest Experience Manager

AccorHotels certified review
Anonymous Friends - 09/04/2018
« Comfortable but a bit small and dated »

Loved the restored colonial vibes, but the pool was quite small, the room was a bit on the small side as well and everything was a bit dated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. DE, Thank you for writing us a review and sharing your concerns about the outdated small rooms. Your constructive feedback is our key to improvement. We are trying our best to keep the colonial vibes alive and since the rooms were originally built in 1930s and has since been part of cultural heritage site, we can change nothing but the interior and amenities provided inside. Hopefully we will have the chance to welcome you back here for a much better experience. Sincerely, Guest Experience Manager

AccorHotels certified review
Sonia S. Couples - 03/04/2018
« Fabulous »

A great place to stay - excellent service all over

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. JS, Thank you for your wonderful comment about our hotel. We are delighted to learn that you had such a great time with us. There is nothing better than receiving a wonderful review, which is surely helpful for other travelers. We definitely look forward to host you for another memorable experience. Sincerely, Guest Experience Manager

AccorHotels certified review
Gina Couples - 31/03/2018
« Comfortable and Relaxp »

The staff were all very hospitable and smiley. We loved the interiors of the hotel as it has a lot of cultural touch to it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. GT, Thank you for sharing this with us. It is our pleasure to learn that we have fulfilled your expectations, especially on the staff service side. Your feedback is surely motivating for the entire team. We look forward to welcoming you back in the near future for another exceptional experience. Sincerely, Guest Experience Manager

AccorHotels certified review
Cecile Families - 26/03/2018
« An oasis in the city »

Very nice and peaceful hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. CS, Thank you for writing us a review, especially highlighting it as a peaceful gem in the middle of hustle and bustle of the city. We apologize for the inconvenience you experienced with the speed of the WiFi. We are working on it for a better performance in the future. Surely looking forward to give you another memorable experience. Sincerely, Guest Experience Manager

AccorHotels certified review
Prihanto R. Couples - 25/03/2018
« Stay for A Night »

It was a good experience for a vacation trip. Spending a night in the hotel was a decent choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. PR , Thank you for sharing your decent experience with us even though it was only an overnight stay, we're glad you did enjoy what we provided. We sincerely hope you'd come back for a longer memorable experience. Sincerely, Guest Experience Manager

AccorHotels certified review
Yunus E. P. Couples - 25/03/2018
« So touching for design room on our honeymoon. »

Room are very clean, breakfast was so great. Thank you Phoenix, we are really enjoy our honey moon there. Thank you for approve to stay there, my husband one of staff at accor hotel. (Novotel Tangerang) wanna go back to stay at Phoenix as soon as possible :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. YEP, Wow! Thank you for loving our grand breakfast and clean rooms! We were beyond happy having you both as our guests. Thank you for letting us being a part of your lovely and memorable honeymoon. Looking forward to your next visit. Cheers to many more years ahead! Sincerely, Guest Experience Manager

TripAdvisor review
Family - 25/03/2018
« Good night sleep »

Another good hotel managed by Accor. Quiet, nice, and clean place. If you stay in this hotel you will get a guaranteed very good night sleep. Located in the middle of Yogyakarta made me and my family feel comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deddi K, We are so grateful for your feedback, and we thank you for sharing your experience with us. Even though located in the city center, it is correct that once you enter our hotel you can feel the peaceful ambiance in your room and surrounding area in the hotel. It is always nice to learn that your family had a comfortable stay with us. We hope we can meet you again in the future for another peaceful experience. Best Regards, Francisca Imas Soraya Guest Experience Manager

AccorHotels certified review
Lisa M. A. Couples - 21/03/2018
« Nice ambiance with happy friendly staff. Centrally located. »

It was a nice relaxing stay that we wanted and received.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Lisa Monica A., We very much appreciate your feedback of your recent stay at the The Phoenix Hotel Yogyakarta - MGallery by Sofitel. It is such a pleasure having you as our guests and being able to help you meet your expectations is part of our goals. We are sad, however, knowing that you had an unpleasant pool experience. We really hope we would be able to serve you again in the future. Sincerely, Francisca Imas Soraya Guest Experience Manager

AccorHotels certified review
Djohan Families - 21/03/2018
« nice old style hotel with good services »

its good hotel with old style building and decorations. good services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Djohan Lim, Thank you for sharing your experience with us. It is always nice to hear and read your thorough review that shows how enjoyable trip you got with us. Our hotel was built in 1918 and we are one of heritage hotels in Yogyakarta. Here, we pride ourselves in our service and facilities. We are so glad you can feel our spirit in serving you. We surely look forward to welcome you back in the near future for a longer experience with us. Sincerely, Francisca Imas Soraya Guest Experience Manager

AccorHotels certified review
Dimas Friends - 20/03/2018
« good »

friendly, unique

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dimas Hendra Perdana, We would like to take this chance to thank you for staying at The Phoenix Hotel Yogyakarta - MGallery by Sofitel and thank you for sharing your experience during your stay with us. It is a pleasure to learn that you really had a good time and enjoyed all facilities and service that we provided for you from the moment you arrived until you left. It was our great pleasure to serve you. We are a bit disappointed knowing that you had issues with the WiFi quality but we really hope to be able to serve you better in the future. Sincerely, Francisca Imas Soraya Guest Experience Manager

AccorHotels certified review
Mr J. T. Couples - 16/03/2018
« Mr t. »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John t., We really appreciate your feedback following your stay with us. Thank you for sharing your experiences. We hope we will be able to keep serving you better on your next visits. Sincerely, Francisca Imas Soraya Guest Experience Manager

AccorHotels certified review
Juhan K. Solo - 15/03/2018
« I admire the hotel's strong heritage, attentive service and well appointed rooms »

Good, especially during breakfast time when there is a lady that serves and explains the choice of jamu, making the experience staying there unique. However, I would have preferred it more if my room were to be facing the view towards Merapi instead of having a balcony that faces inwards, i.e. the pool. Though I love the hotel's heritage, which makes it unique, it does feel enclosed, but this is understandable because the building had been historically built in that way. But I wouldn't mind staying here again as long as the high service level is maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Juhan K., Thank you for sharing your whole experiences with us and we are glad you tried the traditional drink offered at breakfast time, Jamu. A room with Merapi view is another option for those who value the beauty of mother nature, which we would be happy to provide when available. Please note that the room facing to Merapi is best chosen at the Superior room. In MGallery we strive to provide 5 star experience to every guest and we definitely looking forward to welcoming you back again. Sincerely, Francisca Imas Soraya Guest Experience Manager

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