Hotel - Mercure Lourdes Impérial Hotel
Mercure Hotel Mercure Hotel

Mercure Lourdes Impérial Hotel

3.5/5 385 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 17  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Other sports activities
    • Bike rack facilities
    • Jogging track (Nearby)
  • Snow Skiing  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-14:30/17:30-21:30
    • Opening hours : Week-end 06:30-14:30/17:30-21:30

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 88 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Fax machine
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 744 reviews

Our guest reviews for Mercure Lourdes Impérial Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 385 reviews
Michael C. Couples - 20/12/2018 AccorHotels certified review
« Disappointing »

On first entry okay. Facilities poor. Room very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lourdes Impérial. You had the river view and the balcony you desire in a 27m² room during a full period with a special rate with breakfast offer as you are an ACCOR Member. Our hotel is an Imperial one from 1940 with an Imperial decoration. I thank you for your compliment for the staff and will tell them. Anyway, at Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely,

Anonymous Couples - 10/12/2018 AccorHotels certified review
« Pleasant stay »

Service of room unsatisfactory - bed looked as though it had not been made - the quilt and pillows looked as though they had been literally 'thrown on to the bed'. There were no bags in the waste bins in the bathroom and toilet, and the tissue box in the bathroom was left empty. -Overall room service - not acceptable.

Kevin T. Couples - 05/12/2018 AccorHotels certified review

Check-in was a breeze, friendly and helpful staffs. Nice and cosy room with a nice scenic view.

Maureen Friends - 14/11/2018 AccorHotels certified review
« Great staff. Good food and comfortable bed »

Satisfying

Charles L. Couples - 04/11/2018 AccorHotels certified review
« a delight »

comfortable room good beds excellent food superb friendly staff throughout

Locon Families - 02/11/2018 AccorHotels certified review
« Excellent.Overall very satisfied. »

Great location .Excellent room views overlooking the river.The staff were extremely helpful and went over and above to satisfy all our needs.Thank you. Breakfast was excellent and value for money. Only issue we had was the tv remote was non functional and although staff were informed ,no one managed to attend or give us a new set of batteries. Overall very satisfied,will visit again.

Karen S. Friends - 23/10/2018 AccorHotels certified review
« Fantastic! »

Both checking in and out were smooth And without fuss. All the staff were very professional especially the reception and the gentleman who served us our welcome drinks at the bar!

Family - 01/10/2018 TripAdvisor review
« Not up to the standard of Mercure »

The trip did not start well as on arrival we found out that we had not booked parking which is very limited at this hotel. The staff were very good and this was arranged for the following day. The parking was very limited with only 10 spaces and is very cramped. Make sure you pre-book it if required.The room was compact and not up to the standard of other Mercure hotels that we have stayed in. We did have the bonus of a Balcony.The bathroom was adequate but the shower was extremely small and unfortunately the water tap pulled towards you. This meant that it was easily knocked whilst in the shower and you ended up with either very hot or very cold water. between the three of us we had two rooms and during our stay All three of us experienced that burning sensation when showering!The Breakfast on the first morning was very good and enjoyable. However on the second day We had been joined by a large group who seemed to take priority eating in a separate room. There was no one in attendance as on the previous day! The scrambled egg was stuck to the pan and there was no coffee The following day did not improve in fact the scrambled egg was even worse. We eft before breakfast on the last day It just didn't seem worth it.Overall the hotel was comfortable for its age and it was clean and tidy. Had the food been as consistent on the second and third days they would have received a higher score. They must treat ALL their customers as important and not just the large groups!

Our hotel has responded to the review
Our hotel has responded to the review

Dear, you find me sad about your experience. About the breakfast, i think you were not in the good room. we have a special breakfast for the group and a Mercure breakfast for the families. The best way to solve this situation is to ask at the reception or the waitress about your needed. As you seen, we are here for you and do our best for clients. Hope to see you again. Comme and tell us who you are, we will do the better of the best for you. Regards. Matthieu PORTEIL General manager.

Anonymous Couples - 26/09/2018 AccorHotels certified review
« Nice clean helpful staffs »

Staffs are very helpful dan friendly. Hotel is very clean. Location near to the centre

Antonia Families - 22/09/2018 AccorHotels certified review
« Great as always »

Very well located, close to the Grotte and the Basilicas. Spacious room, clean and confortable. The breakfast is from 7-11 o'clock, so you have enough time to catch it. It has a good value for the money.

Abi P. Families - 28/08/2018 AccorHotels certified review
« Tired hotel in a good location with helpful staff »

The location is fantastic for visiting the Lourdes sanctuary, and the parking is a great perk (€20 is less than we have paid elswhere). Staff were helpful and friendly. The hotel itself feels a bit tired, and it is an old building. It seems set up to cater for older visitors and coach parties, but was absolutely fine for our family visit.

Hm C. Families - 26/08/2018 AccorHotels certified review
« Relax stay but the parking is TOO small »

Love the room and breakfast. But the parking space is really TOO small.

Susan H. Families - 22/08/2018 AccorHotels certified review
« Comfortable and clean »

On arrival parking was difficult to find, but once found only 15 spaces so had to park at one of the public car parks, free overnight but had to pay from 9am. The room was really comfortable and clean, just unfortunate late night revellers kept me awake and the bin men woke me up at 6am ( all beyond the hotels control- but maybe consider further glazing)

Michael Couples - 19/08/2018 AccorHotels certified review
« Good hotel in a good location »

The hotel was well-equipped, in a great location a short walk from the Grotto. There was a (€15) car park and a nice private balcony with a view of the river.

Anonymous Solo - 16/08/2018 AccorHotels certified review
« Excellent »

The staff were friendly and helpful. They were a delight to deal with.

Sb Couples - 13/08/2018 AccorHotels certified review
« correct »

good

Couples - 01/08/2018 TripAdvisor review
« Lourdes »

Lovely hotel overlooking the river and 5 mins walk to the Domain. Very nice meal in the restaurant on the night we arrived with excellent waiter. Large room with big bathroom and power shower, kettle and tea and coffee too which is not always the case in French hotels. Only problem was getting to the hotel on the first night trying to negotiate the awful complexity of the one way road systems in the town centre which gave our sat nav a nervous breakdown! Best to approach via the ring road from the north of the town and come in direct to a very big free car park. Get a map before you arrive.

Anonymous Couples - 21/07/2018 AccorHotels certified review
« Lovely Lourdes »

The staff was very welcoming and attentive. The room was very nice overlooking the river. Will come again.

Gorgeous H. Families - 04/07/2018 AccorHotels certified review
« Gorgeous H. »

Your H. is a very warm and gorgeous H.. The room was lovely, overlooking the river. The rooms are very spacious and clean. The beds are were very clean and comfortable. We truly enjoyed our time. The staff was very friendly and very helpful. Would definitely come back to this H.. Breakfast was wonderful and very plentiful.

Jan Couples - 01/07/2018 AccorHotels certified review
« NICE BUT NO ACCOR GOLD STATUS RECOGNIZED »

Very nice hotel with nice staff, especially in the restaurant where also food was just delicious, but no Accor Gold status recognized - no room upgrade (apparently because the hotel was full but at accorhotels website several privilege category rooms were bookable), no welcome amenity in the room (the reception staff said they had never heard of anything like this). Just the welcome drink.

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