Mercure Lourdes Impérial Hotel 4 stars

TripAdvisor rating 3.5/5 407 reviews
Mercure Lourdes Impérial Hotel
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Hotel extras

  • Free Web Corner near the hotel entrance. Free WIFI throughout the hotel

  • Views of the Gave de Pau river and the Pyrenees from the balcony. A stunning natural setting.

  • Close to the unmissable sights of Lourdes and the city center. Tranquility and serenity.

  • Private car park with direct access to the hotel lounge

  • Panoramic view from the Pyrenees to the Château Fort from the terrace.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 17.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Other sports activities
  • Snow Skiing (Nearby)
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Lourdes Impérial Hotel

3 Avenue du Paradis
65100
lourdes
france

Tel: +33562940630

Fax: (+33)5/62944804

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    LOURDES / TARBES At 12km / 7.46 miles

  • By plane

    PAU At 45km / 27.96 miles

  • By plane

    TOULOUSE BLAGNAC At 180km / 111.86 miles

  • By helicopter

    PAU At 45km / 27.96 miles

  • By helicopter

    TARBES OSSUN LOURDES At 12km / 7.46 miles

  • By car

    PAU At 30km / 18.64 miles

  • By car

    TARBES At 15km / 9.32 miles

  • By train

    LOURDES At 1km / 0.62 miles

  • By train

    TARBES At 15km / 9.32 miles

GPS :43.095013, -0.052174

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 21
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Triple Room

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with a king-size bed and sofa

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

L'IMPERIAL

Type of cuisine: Regional

At our restaurant you'll find traditional cuisine that truly reflects the range of delights that this region has to offer, served in an Art Déco setting.

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'IMPERIAL (SERVICE GROUPES)

Type of cuisine: International

Serving healthy, diabetic, vegetarian, gourmet and regional dishes. Full board and half board for groups only.

Lunch

12:00 - 13:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Fancy a gourmet break? A coffee? A tea? Our easy-access bar is open 24 hours a day, 7 days a week. It will be our pleasure to host you!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 65 m²

  • Maximum capacity: 70 people

Find out more

Our guest reviews for
Mercure Lourdes Impérial Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

903 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

407 reviews

Comfortabel, relaxed and well placed in the city

Customer review rating 4.3/5

Michael Families - 19/06/2019 AccorHotels certified review

We found the hotel staff to be very welcoming and helpful. Location was great to be able to get to most paoints of interest on foot. Rooms comfortable, clean and have basic requirements for a good stay.

excellent

Customer review rating 4.3/5

Mr J. Solo - 17/06/2019 AccorHotels certified review

confortable...propre...reposant...parking accessible...

Satisfactory stay

Customer review rating 4.3/5

Chris L. Couples - 15/06/2019 AccorHotels certified review

Satisfactory stay. The rooms we booked were adjacent to each other overlooking the river - for which we are most grateful. The rooms were comfortable. The one negative was the slow service in the dining room - admittedly we did arrive late.

An Excellent Place to Stay

TripAdvisor rating 3.5/5

Michael A Couples - 01/06/2019 TripAdvisor review

We had three nights at the hotel and everything about it was perfect. The staff were very friendly and extremely helpful , the rooms and hotel spotlessly clean and tastefully decorated and the food was superb. I was there for my birthday and my partner arranged for a gateau to be made for me as a surprise This was ceremoniously brought to our table after we had eaten our main course with sparklers on the top of a fresh strawberry cake. It was delicious . The central location of the hotel, where we had a view of the river from the balcony of our room, meant that exploring Lourdes by foot was easy. The fact that the hotel has its own private car park was bonus too. Lourdes is a must for any visitor whether they are religious or not. We took part in the candlelight service and procession which is held every evening at 2100, and found it profoundly moving. A visit to the shrine and churches are a must All in all a very happy three days were spent there.

Lovely staff, great breakfasts, and a wonderful location.

Customer review rating 4.3/5

Mike A. M. Couples - 30/05/2019 AccorHotels certified review

The reception and dining staff were friendly and efficient. The best hotel that we have stayed in this year.

Heater not working, bathroom smelled like a sewer

Customer review rating 4.3/5

Lv Couples - 22/05/2019 AccorHotels certified review

The room is old and tired but clean. The bathroom had a nasty smell of sewers. We told reception three times that the radiator in the room was not heating and although they said they came to check it, it did not work. Temperature in Lourdes was below 11 degrees that day.

Dear LOVEENA V., I'm really sorry for this bad experience. Next time you come, ask me, Matthieu and i will receive you correctly and do something for apologies. Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lourdes Impérial. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Always happy to stay here .

Customer review rating 4.3/5

S W. T. Couples - 18/05/2019 AccorHotels certified review

The first point of contact was by telephone -query was delt with pleasantly and efficiently by Elodie on reception.However lack of attention to detail disappoin ting - hospitality tray not replenished fully .

Comfortable Good Location Hotel

Customer review rating 4.3/5

Paul S. Couples - 14/05/2019 AccorHotels certified review

Checked in process was quick and smooth.

Feels Like Home ...

Customer review rating 4.3/5

Jonathan C. R. Couples - 18/04/2019 AccorHotels certified review

Very close to the Grotto .... 5 Star for Christophe for his personalized customer Service ... definitely we will recommend to our friends ....

Very welcoming hotel

Customer review rating 4.3/5

Anonymous Families - 15/04/2019 AccorHotels certified review

Nice place to stay

Customer review rating 4.3/5

Anonymous Families - 12/04/2019 AccorHotels certified review

Only comment is that someone needs to seriously address the condition of the grout in the showers it should not be allowed to ever get in that poor of condition

Mr and Mrs James C.

Customer review rating 4.3/5

Margaret C. Couples - 13/03/2019 AccorHotels certified review

Staff were very welcoming and friendly Room was clean and comfortable We will visit again in the future and will recommend your hotel to our friends and family

Excellente

Customer review rating 4.3/5

André D. H. Couples - 11/03/2019 AccorHotels certified review

Excellente

Very clean and comfortable

Customer review rating 4.3/5

Anonymous Families - 27/02/2019 AccorHotels certified review

Good service from reception to cleaners. The receptionist even lent us the use of s 110-220 adapter since we left ours in a previous hotel. Dinner was reasonably priced and delicious with adequate portions.

Very positive and good all staff welcoming

Customer review rating 4.3/5

Nicole R. Solo - 23/02/2019 AccorHotels certified review

A good stay. Reception excellent. Food of good quality though I felt the menu should change? It was the same menu throughout my stay. Perhaps you do not expect people to stay for a week? The staff that made up the rooms were rather late which did inconvenience me some days. That said the room and all areas were so well cared for. All staff were exemplary. I felt welcome and safe and appreciated.

Disappointing

Customer review rating 4.3/5

Michael C. Couples - 20/12/2018 AccorHotels certified review

On first entry okay. Facilities poor. Room very disappointing.

Dear MICHAEL C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lourdes Impérial. You had the river view and the balcony you desire in a 27m² room during a full period with a special rate with breakfast offer as you are an ACCOR Member. Our hotel is an Imperial one from 1940 with an Imperial decoration. I thank you for your compliment for the staff and will tell them. Anyway, at Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely,

Pleasant stay

Customer review rating 4.3/5

Anonymous Couples - 10/12/2018 AccorHotels certified review

Service of room unsatisfactory - bed looked as though it had not been made - the quilt and pillows looked as though they had been literally 'thrown on to the bed'. There were no bags in the waste bins in the bathroom and toilet, and the tissue box in the bathroom was left empty. -Overall room service - not acceptable.

Customer review rating 4.3/5

Kevin T. Couples - 05/12/2018 AccorHotels certified review

Check-in was a breeze, friendly and helpful staffs. Nice and cosy room with a nice scenic view.

Great staff. Good food and comfortable bed

Customer review rating 4.3/5

Maureen Friends - 14/11/2018 AccorHotels certified review

Satisfying

a delight

Customer review rating 4.3/5

Charles L. Couples - 04/11/2018 AccorHotels certified review

comfortable room good beds excellent food superb friendly staff throughout

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