Mercure Lourdes Impérial Hotel 4 stars

TripAdvisor rating 3.5/5 395 reviews
Mercure Lourdes Impérial Hotel
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Hotel extras

  • Free Web Corner near the hotel entrance. Free WIFI throughout the hotel

  • Views of the Gave de Pau river and the Pyrenees from the balcony. A stunning natural setting.

  • Close to the unmissable sights of Lourdes and the city center. Tranquility and serenity.

  • Private car park with direct access to the hotel lounge

  • Panoramic view from the Pyrenees to the Château Fort from the terrace.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 17.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Other sports activities
  • Snow Skiing Nearby
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Lourdes Impérial Hotel

3 Avenue du Paradis
65100
lourdes
france

Tel: +33562940630

Fax: (+33)5/62944804

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    LOURDES / TARBES At 12km / 7.46 miles

  • By plane

    PAU At 45km / 27.96 miles

  • By plane

    TOULOUSE BLAGNAC At 180km / 111.86 miles

  • By helicopter

    PAU At 45km / 27.96 miles

  • By helicopter

    TARBES OSSUN LOURDES At 12km / 7.46 miles

  • By car

    PAU At 30km / 18.64 miles

  • By car

    TARBES At 15km / 9.32 miles

  • By train

    LOURDES At 1km / 0.62 miles

  • By train

    TARBES At 15km / 9.32 miles

GPS :43.095013, -0.052174

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 21
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Triple Room

  • Max. number of persons: x3
  • Area: From 32
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with a king-size bed and sofa

  • Max. number of persons: x2
  • Area: From 32
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

L'IMPERIAL

Type of cuisine: Regional

At our restaurant you'll find traditional cuisine that truly reflects the range of delights that this region has to offer, served in an Art Déco setting.

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'IMPERIAL (SERVICE GROUPES)

Type of cuisine: International

Serving healthy, diabetic, vegetarian, gourmet and regional dishes. Full board and half board for groups only.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Fancy a gourmet break? A coffee? A tea? Our easy-access bar is open 24 hours a day, 7 days a week. It will be our pleasure to host you!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 65 m²

  • Maximum capacity: 70 people

Find out more
Mercure Lourdes Impérial Hotel Meeting Room

Our guest reviews for
Mercure Lourdes Impérial Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

824 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

395 reviews

Mr and Mrs James C.

Customer review rating 4.3/5

Margaret C. Couples - 13/03/2019 AccorHotels certified review

Staff were very welcoming and friendly Room was clean and comfortable We will visit again in the future and will recommend your hotel to our friends and family

Excellente

Customer review rating 4.3/5

André D. H. Couples - 11/03/2019 AccorHotels certified review

Excellente

Very clean and comfortable

Customer review rating 4.3/5

Anonymous Families - 27/02/2019 AccorHotels certified review

Good service from reception to cleaners. The receptionist even lent us the use of s 110-220 adapter since we left ours in a previous hotel. Dinner was reasonably priced and delicious with adequate portions.

Very positive and good all staff welcoming

Customer review rating 4.3/5

Nicole R. Solo - 23/02/2019 AccorHotels certified review

A good stay. Reception excellent. Food of good quality though I felt the menu should change? It was the same menu throughout my stay. Perhaps you do not expect people to stay for a week? The staff that made up the rooms were rather late which did inconvenience me some days. That said the room and all areas were so well cared for. All staff were exemplary. I felt welcome and safe and appreciated.

Disappointing

Customer review rating 4.3/5

Michael C. Couples - 20/12/2018 AccorHotels certified review

On first entry okay. Facilities poor. Room very disappointing.

Dear MICHAEL C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lourdes Impérial. You had the river view and the balcony you desire in a 27m² room during a full period with a special rate with breakfast offer as you are an ACCOR Member. Our hotel is an Imperial one from 1940 with an Imperial decoration. I thank you for your compliment for the staff and will tell them. Anyway, at Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely,

Pleasant stay

Customer review rating 4.3/5

Anonymous Couples - 10/12/2018 AccorHotels certified review

Service of room unsatisfactory - bed looked as though it had not been made - the quilt and pillows looked as though they had been literally 'thrown on to the bed'. There were no bags in the waste bins in the bathroom and toilet, and the tissue box in the bathroom was left empty. -Overall room service - not acceptable.

Customer review rating 4.3/5

Kevin T. Couples - 05/12/2018 AccorHotels certified review

Check-in was a breeze, friendly and helpful staffs. Nice and cosy room with a nice scenic view.

Great staff. Good food and comfortable bed

Customer review rating 4.3/5

Maureen Friends - 14/11/2018 AccorHotels certified review

Satisfying

a delight

Customer review rating 4.3/5

Charles L. Couples - 04/11/2018 AccorHotels certified review

comfortable room good beds excellent food superb friendly staff throughout

Excellent.Overall very satisfied.

Customer review rating 4.3/5

Locon Families - 02/11/2018 AccorHotels certified review

Great location .Excellent room views overlooking the river.The staff were extremely helpful and went over and above to satisfy all our needs.Thank you. Breakfast was excellent and value for money. Only issue we had was the tv remote was non functional and although staff were informed ,no one managed to attend or give us a new set of batteries. Overall very satisfied,will visit again.

Fantastic!

Customer review rating 4.3/5

Karen S. Friends - 23/10/2018 AccorHotels certified review

Both checking in and out were smooth And without fuss. All the staff were very professional especially the reception and the gentleman who served us our welcome drinks at the bar!

Not up to the standard of Mercure

TripAdvisor rating 3.5/5

ianandsuejones Family - 01/10/2018 TripAdvisor review

The trip did not start well as on arrival we found out that we had not booked parking which is very limited at this hotel. The staff were very good and this was arranged for the following day. The parking was very limited with only 10 spaces and is very cramped. Make sure you pre-book it if required.The room was compact and not up to the standard of other Mercure hotels that we have stayed in. We did have the bonus of a Balcony.The bathroom was adequate but the shower was extremely small and unfortunately the water tap pulled towards you. This meant that it was easily knocked whilst in the shower and you ended up with either very hot or very cold water. between the three of us we had two rooms and during our stay All three of us experienced that burning sensation when showering!The Breakfast on the first morning was very good and enjoyable. However on the second day We had been joined by a large group who seemed to take priority eating in a separate room. There was no one in attendance as on the previous day! The scrambled egg was stuck to the pan and there was no coffee The following day did not improve in fact the scrambled egg was even worse. We eft before breakfast on the last day It just didn't seem worth it.Overall the hotel was comfortable for its age and it was clean and tidy. Had the food been as consistent on the second and third days they would have received a higher score. They must treat ALL their customers as important and not just the large groups!

Dear, you find me sad about your experience. About the breakfast, i think you were not in the good room. we have a special breakfast for the group and a Mercure breakfast for the families. The best way to solve this situation is to ask at the reception or the waitress about your needed. As you seen, we are here for you and do our best for clients. Hope to see you again. Comme and tell us who you are, we will do the better of the best for you. Regards. Matthieu PORTEIL General manager.

Nice clean helpful staffs

Customer review rating 4.3/5

Anonymous Couples - 26/09/2018 AccorHotels certified review

Staffs are very helpful dan friendly. Hotel is very clean. Location near to the centre

Great as always

Customer review rating 4.3/5

Antonia Families - 22/09/2018 AccorHotels certified review

Very well located, close to the Grotte and the Basilicas. Spacious room, clean and confortable. The breakfast is from 7-11 o'clock, so you have enough time to catch it. It has a good value for the money.

Tired hotel in a good location with helpful staff

Customer review rating 4.3/5

Abi P. Families - 28/08/2018 AccorHotels certified review

The location is fantastic for visiting the Lourdes sanctuary, and the parking is a great perk (€20 is less than we have paid elswhere). Staff were helpful and friendly. The hotel itself feels a bit tired, and it is an old building. It seems set up to cater for older visitors and coach parties, but was absolutely fine for our family visit.

Relax stay but the parking is TOO small

Customer review rating 4.3/5

Hm C. Families - 26/08/2018 AccorHotels certified review

Love the room and breakfast. But the parking space is really TOO small.

Comfortable and clean

Customer review rating 4.3/5

Susan H. Families - 22/08/2018 AccorHotels certified review

On arrival parking was difficult to find, but once found only 15 spaces so had to park at one of the public car parks, free overnight but had to pay from 9am. The room was really comfortable and clean, just unfortunate late night revellers kept me awake and the bin men woke me up at 6am ( all beyond the hotels control- but maybe consider further glazing)

Good hotel in a good location

Customer review rating 4.3/5

Michael Couples - 19/08/2018 AccorHotels certified review

The hotel was well-equipped, in a great location a short walk from the Grotto. There was a (€15) car park and a nice private balcony with a view of the river.

Excellent

Customer review rating 4.3/5

Anonymous Solo - 16/08/2018 AccorHotels certified review

The staff were friendly and helpful. They were a delight to deal with.

correct

Customer review rating 4.3/5

Sb Couples - 13/08/2018 AccorHotels certified review

good

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