Hotel - Mercure Lourdes Impérial Hotel
Mercure Hotel Mercure Hotel

Mercure Lourdes Impérial Hotel

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3.5/5 334 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 17  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Other sports activities
    • Bike rack facilities
    • Jogging track (Nearby)
  • Snow Skiing  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-14:30/17:30-21:30
    • Opening hours : Week-end 06:30-14:30/17:30-21:30

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 88 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Fax machine
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 526 reviews

Our guest reviews for Mercure Lourdes Impérial Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 334 reviews
TripAdvisor review
Couples - 09/04/2018
« N »

Very nice hotel with good breakfast and nice staff. Puplic parking near hotel. Nice view to the river. In the center of Lourdes. Stylish but cosy restaurant in the hotel. Stayed one night in April.....

AccorHotels certified review
Reynaldo C. Families - 05/04/2018
« Very pleasant, the front desk was very accommodating. »

Close to awesome

AccorHotels certified review
S. Families - 19/03/2018
« Mr »

Very good and enjoyed it

AccorHotels certified review
C. M. Couples - 10/02/2018
« Short stay in Lourdes »

A good one. Hotel only 5 minutes on foot from the grotto.

TripAdvisor review
Couples - 01/01/2018
« Mercure Hotel »

This is a great location to stay whilst you are in Lourdes .The hotel is always nice and warm,clean.the staff are always very welcoming .The bedrooms to the front have good views of the river and point towards the grotto. Breakfast was included hot and cold options.

AccorHotels certified review
C E. L. Couples - 16/11/2017
« Comfortable friendly helpful stay. »

Warm comfortable clean room -good beds-excellent breakfast- super dinner well served with friendly helpful service.Very efficient check in and check out. All in the context of a background of a busy turnover of pilgrimages in Lourdes.

TripAdvisor review
Couples - 05/11/2017
« paper cups and woodden sticks »

Excellent hotel with very nice furniture .Good restaurant with very efficient service. A little noisy because of large groups of guests leaving at all hours of the night. Only let down by the provision of paper cups and wooden sticks to make tea and coffee .Extremely poor in a 4star hotel and Mercure should really rethink this.

AccorHotels certified review
Ljvp Solo - 07/10/2017
« a well-located hotel with friendly staff and a convenient garage. The rooms are simple and the walls thin, but the views of Lourdes (for rooms facing the river side) are beautiful and I very much enjoyed reading and relaxing on the balcony »

I very much enjoyed my stay thanks to the very welcoming and helpful staff at the front desk (I arrived late at night and the gentleman was very kind in opening the doors to the garage and giving my key quickly to allow me to rest; likewise the next day the gracious lady at the reception desk took down my Accor Club details and gave me my bill promptly; I thoroughly enjoyed dinner at the hotel thanks to the lovely waitress. I was a bit hesitant to eat there given bad reviews on TripAdvisor, but my soup, fish and pear tart were hearty and fine in terms of the menu's price/quality ratio.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau VAGASSKY PREY, Vielen vielen Dank für Ihre Anmerkungen zu Ihrem Aufenthalt im Hôtel Mercure Lourdes Impérial. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist die schönste Belohnung !! Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Bénédicte

TripAdvisor review
Couples - 12/09/2017
« Trip »

Location is just perfect to see all tourists attractions.hotel is very nice included service at hotel only thing should be improved is parking which is not clearly marked and there is no way to unload bags.too bad that town is totally oriented towards tourists which don't care about quality of food not to mentioned price

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We thank you very much for your comments regarding your stay at the Mercure Impérial Lourdes. It was a pleasure to welcome you and we hope to see you again ! We noted your advices for the parking and will try to improve our services. Thanking you again for trust and kindness, sincerely. Bénédicte

TripAdvisor review
Friends getaway - 10/09/2017
« Great location, nice view »

This hotel is so close to the Sanctuary & our room had a nice view of the river & the mountain. The room was also very comfortable for 3 adults. There were also lots of restaurants & cafes around the area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We thank you a lot for your feedback regarding your stay at the Mercure Impérial Lourdes. It is always a pleasure to read comments like yours ; it is a beautiful motivation for all our staff ! We hope to welcome you again, with pleasure anyway ! Sincerely, Bénédicte

AccorHotels certified review
Camila Families - 02/09/2017

thank you for allowing my dog to stay with me. i will certainly return to stay with you.

Our hotel has responded to the review
Our hotel has responded to the review

Madame F., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lourdes Impérial. C’est avec grand plaisir que nous recevons vos compliments. Nous ne manquerons pas de les partager avec toute notre équipe. Votre satisfaction est, pour nous, la plus belle récompense ! Ce fut un plaisir de vous rencontrer et nous espérons pouvoir vous accueillir prochainement ! Dans cette attente, nous vous prions de croire, Madame F., en l’expression de nos sentiments les meilleurs. Bénédicte

AccorHotels certified review
Cordelia Families - 27/08/2017
« Comfortable, secure & central but away from the tourist bustle »

Only one night but extremely pleasant. Great room environment, excellent view and buffet breakfast was exceptional. The staff were pleasant & accommodating. I would return again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lourdes Impérial. It is always a pleasure to receive positive feedback. We will share your comments with our team, as encouragement and motivation ! We hope to welcome you again and wish you the best. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bénédicte

AccorHotels certified review
Anonymous Solo - 16/08/2017
« Pleasant employees made my stay comfortable. »

There was help availabe when ever needed. Service was really great. Food was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lourdes Impérial. It is always a pleasure to receive positive feedback. We will share your comments with our team. This feedback will serve as an encouragement to all of our staff ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bénédicte

AccorHotels certified review
Raafat H. Families - 13/08/2017
« Elegant clean place with welcoming helpful staff »

Stayed for 3 nights. Staff were very welcoming & helpful. Breakfast was v good. Rooms were clean & comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lourdes Impérial. It is always a pleasure to receive positive feedback which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bénédicte

AccorHotels certified review
Maricel C. Friends - 19/05/2017
« Comfortable Stay in Lourdes »

Room was very comfortable, bathroom was large, and location of hotel was a short walk to the Grotto and many restaurants. The hotel employees were very helpful!!! Breakfast was good too!!!

AccorHotels certified review
Kenneth S. Business - 13/05/2017
« Lovely »

Very nice. The staff was great. It would be good to have the restaurant and bar open to the public and staffed in order to take care of those of us travelling alone.

AccorHotels certified review
Sherry Families - 11/05/2017
« Very comfortable stay »

Great customer service, lovely view and clean rooms

AccorHotels certified review
Anonymous Couples - 06/05/2017

Had a lovely stay in the Mercure. We stay here every time we visit Lourdes. Beds are very comfortable and hotel is central for the Grotto. Breakfast has improved. Staff are very welcoming and nothing is a chore for them!.

AccorHotels certified review
Anonymous Solo - 26/04/2017

All went well. The staff at the reception is very friendly.

AccorHotels certified review
Anonymous Families - 17/04/2017

Nice location and easy to reached

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