Hotel - Mercure Lourdes Impérial Hotel
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Mercure Hotel

Mercure Lourdes Impérial Hotel

3 Avenue du Paradis 
65100  LOURDES
FRANCE

292 reviews
TripAdvisor Rating Based on 292 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 17  EUR
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 17  EUR
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Bike rack facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-14:30/17:30-21:30
    • Opening hours : Week-end 06:30-14:30/17:30-21:30

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 88 rooms
  • 13 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Fax machine
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 359 reviews

Our guest reviews for Mercure Lourdes Impérial Hotel

100% certified reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 292 reviews
Certificate of excellence 2016
AccorHotels certified review
Maricel C. Friends - 19/05/2017
« Comfortable Stay in Lourdes »

Room was very comfortable, bathroom was large, and location of hotel was a short walk to the Grotto and many restaurants. The hotel employees were very helpful!!! Breakfast was good too!!!

AccorHotels certified review
Kenneth S. Business - 13/05/2017
« Lovely »

Very nice. The staff was great. It would be good to have the restaurant and bar open to the public and staffed in order to take care of those of us travelling alone.

AccorHotels certified review
Sherry Families - 11/05/2017
« Very comfortable stay »

Great customer service, lovely view and clean rooms

AccorHotels certified review
Anonymous Couples - 06/05/2017

Had a lovely stay in the Mercure. We stay here every time we visit Lourdes. Beds are very comfortable and hotel is central for the Grotto. Breakfast has improved. Staff are very welcoming and nothing is a chore for them!.

AccorHotels certified review
Anonymous Solo - 26/04/2017

All went well. The staff at the reception is very friendly.

AccorHotels certified review
Anonymous Families - 17/04/2017

Nice location and easy to reached

AccorHotels certified review
Anonymous Couples - 15/04/2017

The best of this hotel is the people working there, very nice and helpful. The hotel itseft is very old inside, the bed unconfortable, the toilet did work and it was overpriced. I would not come back and I would not recommend this hotel to anyone.

AccorHotels certified review
Anonymous Families - 05/04/2017

Interesting

AccorHotels certified review
Anonymous Families - 01/04/2017

Very good. Thank you.

TripAdvisor certified review
Family - 30/03/2017
« Good hotel, good location, good customer service »

Good hotel, good location, it's only 5 minutes by walking to the Sanctuary. Also, there are a lot of places to find food around the hotel, they're all within walking distance. I think the location is very convenience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We thank you for your commentars after your stay in Hotel Mercure Impérial Lourdes. We gladly receive your positive feedback and will share it with our staff ! We hope to welcome you again ; it will be a pleasure ! Sincerely, Roland V.

AccorHotels certified review
Anonymous Solo - 08/03/2017

FRIENDLY AND HELPFUL FRONT DESK STAFF. ROOM COMFORTABLE, BUT SHOWER RATHER SMALL.

AccorHotels certified review
Anonymous Friends - 14/02/2017

Very friendly and welcoming staff. Breakfast very good quality and choice. Great location.

AccorHotels certified review
Anonymous Families - 15/12/2016

Good clean comfortable room; good value; would have liked to seen safe in each roim

TripAdvisor certified review
Couples - 15/12/2016
« Good hotel »

It is a very good place to stay. Close the Basilica Of the N.S.of Lourdes, several restaurants, cafes, shoppings. The staff was very friendly and the breakfast with several things and of the good quality

Our hotel has responded to the review
Our hotel has responded to the review

Dear clients, We thank you a lot for your comments regarding your stay at the Hôtel Mercure Lourdes Impérial. It is always a pleasure to receive positive feedback, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope see you again ! Sincerely, Roland V.

AccorHotels certified review
Anonymous Couples - 01/11/2016

Hotel a recommander

AccorHotels certified review
Anonymous Business - 31/10/2016

Excellent. The staff were very very courteous.Located at prime area. Could not understand the next question in the survey AD......

AccorHotels certified review
Anonymous Couples - 29/09/2016

it is old & not necessily attractive

TripAdvisor certified review
Couples - 11/09/2016
« Best time of year to visit »

Loved that they had their own parking right at the rear. Did not mind paying 15€ per day for the convenience. Easy walk to the Sanctuary with heaps of souvenir shops and cafes enroute. Very friendly front desk staff. Small but comfy room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, dear Sir, We thank you for your comments regarding your stay at the Hôtel Mercure Lourdes Impérial. It is always a pleasure to receive positive feedback which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roland V.

AccorHotels certified review
Anonymous Families - 04/09/2016

I was charged twice on my credit card. The common areas are worn and smell all over corridors.

AccorHotels certified review
Anonymous Couples - 31/08/2016

Pleasant!! Location of hotel is within nice walking distance to the Sanctuary of Lourdes

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