Hotel - Novotel Reading Centre
Novotel Hotel Novotel Hotel

Novotel Reading Centre Hotel

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4.0/5 1,315 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • Polish
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hrs
    • Opening hours : Week-end 24hrs

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 178 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 15 family rooms
  • 27 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Breakfast buffet
    • Shower
    • Bathtub
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,351 reviews

Our guest reviews for Novotel Reading Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,315 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Eve M. Business - 15/06/2018

Stay was great. The rewards program is awful. If you wish to discuss, please contact me ev…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eve M M., We very much appreciate your comments regarding your stay at the Novotel Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
Rachael Families - 12/06/2018
« A lovely stay rather spoiled by difficulty leaving »

The stay itself was fine - staff were lovely and helpful (especially moving us to be closer together), the rooms were great, and so on. But leaving the hotel, we ended up trapped in the car park for twenty-five minutes while the laundry truck made a dropoff and collection, when we were in a real hurry to leave. Incredibly frustrating, especially when the driver said he'd be "five minutes".

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachael B., We very much appreciate your comments regarding your stay at the Novotel Reading Centre. I'm really sorry about your issue on the check out; we also sent your value feedback to the Afonwen company. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
Lewis Families - 12/06/2018
« Excellent as always »

Great stay, food was awesome, kids looked after amazingly by staff...that's why we love staying at Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lewis D., We very much appreciate your comments regarding your stay at the Novotel Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
Anonymous Business - 11/06/2018
« Good stay. »

It was just an ok stay. Nothing great and spectacular.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Santosh, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
Alan Business - 10/06/2018

Staff were excellent but room wasn't clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Alan W., Thank you for your feedback received following your recent stay at Novotel Reading Centre. I have now had the opportunity to investigate the matter with Anne Dubruille, General Manager of the hotel. I was really sorry to learn that your stay on this occasion fell short of your expectations and I apologize for any discomfort or inconvenience caused. In the first instance, may I offer my most sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Novotel prides itself. At Novotel you should always find your room to be clean and I was most surprised and disappointed to read that this was not your experience. I assure you that the shortfalls in cleanliness you have described are not at all typical. In view of your comments, expected standards have been reiterated to all housekeeping staff. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. As a gesture of goodwill I am happy to offer you 4000 le-club points. You can use those points as payment method in any hotel of the group; anywhere in the world. The courtesy points can also be used to purchase an item on the Accor Le-Club online boutique (similar to Amazon); Here is the link: https://www.accorhotels.com/gb/leclub/ I sincerely hope that this will restore your confidence in Novotel hotels. Thank you for taking the time to bring this matter to our attention as guest feedback is invaluable to our efforts to continually improve the quality of our services. I hope that we will have the opportunity to welcome you back to Novotel in the future. Yours sincerely, Anne Dubruille I General Manager I Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
Anonymous Business - 09/06/2018
« Ok Business Hotel, not overwhelming »

Service is friendly, Hotel is not changed since first stayed there in 2009, breakfast buffet ok but not out of the ordinary, but has plenty of choices

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
Nigel H. Couples - 08/06/2018
« Room not as expected. »

We stayed for one night last september (prior to a holiday in Australia) and it was good so did similar this time prior to flying to Edinburgh for a short break to celebrate our 39th anniversary. I had booked a Superior Room with Queen bed + convertible Sofa. However, we were first given a twin room (rm 411, I think). On complaining, we were given a double (rm 425). This was adaquate. I could not remember at the time wether I had booked a standard double or a superior double. There was no convertable sofa so probably a standard. There was only just enough room for my wheelchair (I had checked by phone a few days before that I had booked an accessable room). We had a meal which was good. Overall, a disappointing experience. Suggest staff pay particular attention to booking requirements. This hotel has gone down in my estimation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel H., Thank you for taking the time to tell us about your experience at the Novotel Reading Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you are regular guest and your feedback is very valuable for us, I'm pleased to offer you % 50 off on your next stay and a showroom on your check in for any potential issue. Kindly remind you, we don't have any sofa bed in accessible room for dimension reason. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
K H. Business - 08/06/2018
« Convenient stay in the centre of Reading »

Excellent, friendly service. Great location and clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
Sue B. Business - 08/06/2018
« a good experience »

I found the staff very friendly and the hotel was run very efficiently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan B., We very much appreciate your comments regarding your stay at the Novotel Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
Charlotte Business - 06/06/2018
« Amazing »

Friendly staff so i felt at home, i would recomend this hotel 100%

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
C. Friends - 06/06/2018

Useful car parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
Sal C. Business - 05/06/2018
« Well looked after »

Room available early when i arrived. However room door would not lock. Staff dealt with this promptly and helped me move my belongings quickly to another room. I received an upgraded room which was very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sallyann C., We very much appreciate your comments regarding your stay at the Novotel Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
Anonymous Business - 05/06/2018
« Comfortable and clean »

Room was a good size, nice to have a proper wardrobe for clothing. Nice to have a bath in the room as well. Safe was not working (needed a battery) which was a shame but as only stayed one night, not a major issue. Had I been staying longer I would have wanted it fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
D G. K. Families - 04/06/2018
« Mrs D. K. »

The staff is lovely and professional. Please, include gluten free options (bread) for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominika Gabrys K., We very much appreciate your comments regarding your stay at the Novotel Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
Jason Business - 03/06/2018
« Nice place and good service. »

Stay at this hotel was very nice. Room was clean and good size. Service was great, people was smiling and making the stay very enjoyable. Would recommend to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian J., We very much appreciate your comments regarding your stay at the Novotel Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jesus Rosado Perez Receptionist Team Member Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
B. Families - 03/06/2018
« Amazing location and facilities! »

One of fhe best locations in Reading! Just 5 minutes walking from the train station and the centre of the town. Is the only hotel in the centre which has swimmin pool so for me and my family it was an extra value!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
William L. Couples - 02/06/2018
« Wonderful, helpful staff. »

Everything was very good. The hotel staff were very nice and we had an excellent stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
Silvester Business - 02/06/2018
« Amazing service and staff »

I was felt like at home, friendly and helpful staff, food delicious, thank you very much, definitely I will come again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
Clare Families - 01/06/2018
« Lovely hotel with a friendly homely feel »

Unfortunately our first room had a leaky shower but the staff on reception were brilliant. Very apologetic and moved us to another room straight away, gave us complimentary drinks and discounted our parking. I was very impressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clare A., We very much appreciate your comments regarding your stay at the Novotel Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

AccorHotels certified review
Daniele Business - 01/06/2018
« Ottima »

short but pleasant and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Signor M., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Reading Centre. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signor M. le porgiamo cordiali saluti. Gaetano Raiola Reception Manager Novotel Reading Centre I Reading RG11DP Tel:44 (0… 2600 | Email: H5… I www.accorhotels.com I www.facebook.com/Novotelhotels

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