Hotel - Mercure Hotel Stuttgart City Center
Mercure Hotel Mercure Hotel

Mercure Hotel Stuttgart City Center

3.5/5 856 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00 - 22:00
    • Opening hours : Week-end 11:00 - 22:00

Business services

  • 9 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

The 4-star Mercure Hotel Stuttgart City Center offers a choice of Standard, Superior and Privilege Rooms. The Privilege Rooms offer luxury facilities and a quiet location by the courtyard. All 174 rooms are air conditioned and have WIFI and DSL.Two children aged up to 12 can stay in your room free of charge. Your pet is also welcome (charge of EUR 8/night).

  • 174 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,319 reviews

Our guest reviews for Mercure Hotel Stuttgart City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 856 reviews
Couples - 07/10/2018 TripAdvisor review
« Top accomadation, interesting city »

easy transport to get to all the sites made this a great city to visit, the accomadation was well located and central enough to get the underground or buses.a great place to relax and staff really look after your needs.Shopping centre with all needs, five minutes walk get rid of the wife for a few hours really easy.Mercedes museum was terrific, staff were very helpful to us, some others complained about service.Its a bit hilly if you want to do the push bike thing but electric scooters were great, download the app get them where ever you like.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, thank you for your feedback. It is always a plesure to create a nice stay for our guest. I am happy to hear that you also do like our city. So we are hoping to welcoming you again when you are back in Stuttgart. Kind regards

V. S. Couples - 06/10/2018 AccorHotels certified review
« Great staff, nice location »

Our room was on the street, and with the constant traffic,it was quite noisy. The room, though, was very clean and comfortable, and the staff was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., thank you for the great feedback you gave us after your stay in our hotel. If our guest feel welcome our aim is reached to satisfy our guest. So, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolin Höferth Assistant Front Office Manager

Colin R. Couples - 05/10/2018 AccorHotels certified review
« Great Staff, great hotel, enjoyable »

what a pleasent place to stay could not have been looked after any better than this hotel, will stay again

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. R., Thank you for your stay and I appreciate your time you have spent answering this survey. Your kind and great words are a fantastic feedback which needs to be shared with the whole team. It is nice to see that the daily work of everyone is paying off. Please be our guest again whenever you will be around Stuttgart again. Kind regards, Peter Jüngling Assistant Manager

William N. D. O. Business - 04/10/2018 AccorHotels certified review
« Good overall, just the Gym could be a little better, though! »

Gym room was pretty small and didn't have much equipment in it. A treadmill and some extra benches/machines for legs/chest/back along with more space would have been great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nunes de O., thank you for your great feedback after your stay. It is always a pleasure to receive positive feedback. Unfortunatellly there is no more space for any more gym equipement. We also do have a fast check out you mentioned. Next time, just ask for it in special, so you do not need to step by the reception for check out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolin Höferth Assistant Front Office Manager

Scott K. Business - 03/10/2018 AccorHotels certified review

As always it was exceptional. Greeted by name as I enter the hotel, room ready early, pleasant staff and a clean room. What more could you ask for when traveling

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. K., It is always a pleasure to have you as a guest again in our hotel. Nice to see that you still enjoy your stays with us! See you next time and hopefully soon! Kind regards, Peter Jüngling Assistant Manager

Carlos M. Business - 01/10/2018 AccorHotels certified review
« Great experience »

The staff was very welcoming and friendly. Went out of their way to made sure I had a nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for your accommodation in our hotel. I appreciate your effort to answer the survey and help us to improve our service quality. Your kind words towards our staff is the best way to show the good work everyday - I will share them with the team. See you during your next stay in Stuttgart. Kind regards, Peter Jüngling Assistant Manager

Robert Business - 01/10/2018 AccorHotels certified review
« Nice hotel »

Stayed here for a business trip. Location is not too far from main train station. Some construction going on around the hotel. Led to some navigation issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for your stay and I appreciate the time you have spent answering this survey. Unfortunately the whole city is one big construction place which makes it difficult to navigate. It is nice to see that you enjoyed your stay anyway and I will be pleased to have you as a guest again. Kind regards, Peter Jüngling Assistant Manager

Andrei T. Business - 30/09/2018 AccorHotels certified review
« Quite nice »

I enjoyed the room, the view, the fact the air conditioning was working even for heating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for your stay and the time you have spent giving us your feedback. I am glad that you enjoyed your time here and looking forward to welcoming you again. Kind regards, Peter Jüngling Assistant Manager

Anonymous Couples - 27/09/2018 AccorHotels certified review
« Housekeeping could be improved »

Housekeeping didn’t top up the shampoo and soap.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. S., Thank you for your feedback of your last stay - it is always a helping tool to improve. I am sorry that you felt that way the housekeeping did not change the small shampoo and soap boxes. We are using big dispenser in the shower to have enough shampoo and soap for your whole stay in order to reduce waste. However, if the big dispenser is empty nontheless we are always pleased to help you right away. See you at your next stay in Stuttgart! Kind regards, Peter Jüngling Assistant Manager

Anonymous Solo - 27/09/2018 AccorHotels certified review
« Relaxing »

I was dealing with the hospitalisation and subsequent death of my father while we were touring together here in Germany and your hotel was a calming respite at night from the stresses of the day

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., first of all let me express my deepest condolences to you. Dealing with a loss is not easy, I am glad that we were able to help you relaxing. Kind regards from Stuttgart, Peter Jüngling Assistant Manager

A. Families - 27/09/2018 AccorHotels certified review
« Very good »

It was good but the price altile bit high and the parking is not sitible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for your accommodation in our hotel during your last visit in Stuttgart. Feedback is always an easy tool to improve our service quality - thank you for answering this survey. I am looking forward for your next stay in our hotel! Kind regards, Peter Jüngling Assistant Manager

Donna I. Couples - 25/09/2018 AccorHotels certified review

The room was exceptionally clean, reception was excellent and overall a great experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. I., Thank you for your stay and the time you have spent answering this survey and giving us feedback. Mentioning that you had an overall great experience is the motivation it needs to improve the service quality even more. I will share your thoughts with the whole team. Thank you! I am looking forward to welcoming you again. Kind regards, Peter Jüngling Assistant Manager

Anonymous Business - 22/09/2018 AccorHotels certified review
« Good experience »

It was first time at Stuttgart and i could get a room only at this hotel. The hotel is situated close to the City Center and so is conveniently located. I feel the room is very small compared to other 4 Star hotels i have been in various part of the world. The breakfast spread does not change too much and so feel if i need to stay more than 10 days at the hotel, i get bored eating the same thing daily. Please look into this aspect. The hotel staff is wonderful and everyone is very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. It is always a pleasure to receive positive feedback. I will also forward your request for breakfast choice. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolin Höferth

Simon D. Couples - 19/09/2018 AccorHotels certified review
« Okay room fine reception desk not so »

Room ok but check in was lengthy despite completing online check in. Long queue and 1 staff member only taking a long time with each guest(s)

Our hotel has responded to the review
Our hotel has responded to the review

Dear ´Mr. D., thank you for your mostly positve feedback in behalf of your stay in our hotel. I am sorry to hear, that you have had despite online check in a long time to wait for check in. We like to take time for our guest to improve the service quality. But you are right, that if there is a long queue, we could improve more. Thank you for your feedback, it helps us to get better and better in our service quality. So, I hope you give us another chance and come back if you are in Stuttgart next time. Thank you again for sharing your experience. Sincerely, Carolin Höferth

Rebecca Couples - 17/09/2018 AccorHotels certified review
« Night in Stuttgart »

We had a very positive experience at this hotel. The room was very clean and comfortable and everything we needed was provided. The location is excellent, the shopping centre close by was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., thank you very much for your very positive feedback. It is always a pleasure to hear this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carolin Höferth

Andrew Couples - 12/09/2018 AccorHotels certified review
« Comfortable rooms and good facilities. »

We had a great 3 nights at the Hotel. Clean, comfortable and quiet. Most staff were great but we did have one experience which we were not too happy about. Fortunately it did not oversee our good time in Stuttgart but it is worth bringing to your attention. A staff member was very unprofessional. On the first night of our stay (4th of Sept) we attended the Hotels restaurant downstairs, as we were both very tired and it was easy and convenient. The meal was good and we were both happy with the restaurant. When we went to pay the staff member took my wifes card to pay and placed it into the Eftpos machine. Then he asked her for the PIN number? Unsure what to do she started to say the PIN but then he burst out laughing and said no don't do that. At the time we laughed it off as well but later on both she and I were quite embarrassed and annoyed at the professionalism of the man. Dont get me wrong we can both take a joke but that was very unprofessional behaviour. I have worked in hospitality and retail and that behaviour would be extremely frowned upon. I would appreciate a reply to this concern. I do not believe in TripAdvisor and wont post anything there as it is a weak approach for issues and I will be awaiting your reply. Thankyou, Andrew N..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister N., Thank you for your stay in our hotel and the time you have spent answering to our survey. It is always a pleasure to receive such a mostly positive feedback - however every feedback is helping to improve our service quality. We always try to create a relaxed atmosphere in our bar or restaurant to give you and our guests the feeling not to worry about everything. I am very sorry that this behaviour of my colleague was a little over the top for you and did not give you the best experience after all. I talked to my service team in order to avoid such topics like sensitive material or even PIN numbers. If you are staying in Stuttgart in the future, please let me welcome you again in our hotel! Kind regards, Peter Jüngling Assistant Manager

Anonymous Couples - 10/09/2018 AccorHotels certified review
« Excellent stay. »

The room was nice and quiet, and clean. The staff have been just amazing - friendly and helpful, and always cheerful. We stayed two extra nights because we were treated so well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., thank you for this review. Excellent is a great compliment and we hope your next visit will be as pleasant as the previous one. Sincerely, Désirée Bubeck

Adam Couples - 27/08/2018 AccorHotels certified review
« Excellent stay »

Available and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure Hotel Stuttgart City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Désirée Bubeck

Seb Business - 25/08/2018 AccorHotels certified review
« Excellent hotel ***** »

Well behaved staff, posh atmosphere and amazing deep sleep in very comfortable bed ;)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Z., Thank you for the excellent review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Désirée Bubeck

A A. Families - 22/08/2018 AccorHotels certified review

Not bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Désirée Bubeck

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