Mercure Hotel Stuttgart City Center 4 stars

TripAdvisor rating 3.5/5 910 reviews
Mercure Hotel Stuttgart City Center
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Hotel extras

  • Central location

  • Large shopping mall in the immediate vicinity

  • Steadily changing offers in the bar and restaurant

  • Nearest metro station is just 250m away

  • 55 km from the Federal Garden Show in Heilbronn

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Stuttgart City Center

Heilbronner Str. 88
70191
stuttgart
germany

Tel: +49711255580

Fax: (+49)711/25558100

Contact email

Check-in from 15h00

Check out up to 12h00

  • U5, U6, U7, U12 :   U5, U6 Stadtbibliothek

  • S2, S3 :   S2, S3 HAUPTBAHNHOF

  • By plane

    STUTTGART AIRPORT At 15km / 9.32 miles

  • By train

    STUTTGART At 0.8km / 0.5 miles

GPS :48.793245, 9.182124

Our accommodations

The 4-star Mercure Hotel Stuttgart City Center offers a choice of Standard, Superior and Privilege Rooms. The Privilege Rooms offer luxury facilities and a quiet location by the courtyard. All 174 rooms are air conditioned and have WIFI and DSL. hluss. Two children up to 12 sleep in their room for free. Your pet is welcome (fee 15 EUR/night).

Standard Room with queensize bed

  • Max. number of persons: ‌2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 2 single beds

  • Max. number of persons: ‌2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with queen-size bed, inner courtyard location

  • Max. number of persons: ‌2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with double bed, inner courtyard location

  • Max. number of persons: ‌2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with single bed

  • Max. number of persons: ‌1
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with 2 single beds, inner courtyard location

  • Max. number of persons: ‌2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Ariam: Stuttgart's First Sea Breeze

  • Max. number of persons: ‌2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with a queen-size bed

  • Max. number of persons: ‌2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Linda: Feel Green

  • Max. number of persons: ‌1
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Fatma: Charm'in

  • Max. number of persons: ‌2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Tabea: somewhere to relax

  • Max. number of persons: ‌2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Anamarija: Bohemian Rhapsody

  • Max. number of persons: ‌2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Ilka: México

  • Max. number of persons: ‌2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Vanessa: Cherry blossom room

  • Max. number of persons: ‌2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Fatma: Feel like a royal

  • Max. number of persons: ‌2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Lily: Relax with jazz

  • Max. number of persons: ‌1
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

ELEVEN BAR & LOUNGE

Type of cuisine: Bistro

At our restaurant "11", we will serve you regional dishes and international specialties until late in the evening in a contemporary setting. Why not come and try our team's creations and unwind in the comfortable surroundings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEVEN BAR & LOUNGE

Photo non contractuelle / Strictly non binding

The air-conditioned Eleven Bar & Lounge is the ideal place to relax and enjoy good conversation with other guests over a glass of wine or a cold beer. We are open every day until 1am.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 155 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 45 people

Find out more

Our guest reviews for
Mercure Hotel Stuttgart City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,102 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

910 reviews

room 425 - bathroom

Customer review rating 4.3/5

Anonymous Business - 08/07/2019 AccorHotels certified review

second reviw that i make and i'm signaling the same problem: mold (mildew) in the shower cabin

Dear Mr P., I know about your first and your second review and I ca understand that the condition is not satisfying. I want to say sorry for your experience you had. We do our best to solve the problem. I understand that this does not help you for the moment. However, it is my hope, that you give us the opportunity to welcome you again and give you a better feeling of our hotel. Kind regards Désirée Bubeck

Nice standard hotel

Customer review rating 4.3/5

Anonymous Business - 03/07/2019 AccorHotels certified review

The room was quite nice and quite modern. Everything was clean. Breakfast was good. Negative: * The shower screen had a gap at the bottom which let much water spill out. * The ventilation of the bathroom was relatively loud without any possibility to switch it off * The bed was not so comfortable

Dear Mr P., We very much appreciate your comments regarding your stay at our hotel. Thank you for your note about the ventilator in the bathroom. My college from the maintenance will check it a fix it immediately. I will share the second note regarding the breakfast with our chef to check what we can do. Thank you again for sharing your experience, and we are looking forward to welcome you again very soon. Kind regards Désirée Bubeck

Our worst experience

Customer review rating 4.3/5

Renze Couples - 02/07/2019 AccorHotels certified review

When checking in everything went wrong. The reserved parking place was not available. The keys we received for room 520 did not fit. The keys were for room 519. That room did not have the requested bed. We received keys for room 209. That room was already occupied. Eventually we stayed in room 506.

Dear Mr H., Thank you for taking the time to tell us about your problems at check in. I am sorry that your experience were so bad. Please allow me to express my sincerest apologies. At our hotel we strive to provide a superior service for each guest. We regret that you had such a trouble to get the right room from us. Please note that this problem was a true exception to our normal practices. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again. Please do not hesitate to contact our duty manager then for any problems.. Kind regards Désirée Bubeck

Never be considerate the member’s needed

Customer review rating 4.3/5

Sueyi T. Business - 02/07/2019 AccorHotels certified review

I am your high tier member in your hotel group. I had a very bad experience occurred. I was staying at your hotel in Stuggart last weekend for 2 nights. I have an serious asthma and very sensitive about smoking. Most of your hotel group such as Sofitel, Swisshotel knew that my request and they will not assign me any smoking rooms when I stay with them. Unfortunately, your hotel offered me a room on smoking floor which the staff never mentioned to me when I was checking in. Once I entered in the room, I can smell someone was smoking and the smell comes from the central air condition system. It is very unprofessional.

Dear Mr T., Thank you for taking time to answer our survey. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are a non smoking hotel. It is not allowed to smoke in our rooms and we don not have smoking rooms. Please be sure that we take care of our guests and only want the best for you. Did you call our reception to tell them your problem. Are you fine? I would be happy to read from you again. Mein email adresse is h5… We appreciate your sharing your experience and it is our hope that you will give us the opportunity to welcome you again and we can show you how much we take care of our guests. Kind regards Désirée Bubeck

Very good location

Customer review rating 4.3/5

Juliana Business - 01/07/2019 AccorHotels certified review

Very good location, close to downtown and railway station. Good breakfast and helpful staff. The shower was clogging and the mattress was too soft for me.

Dear Mrs R., We very much appreciate your comments regarding your stay at our hotel. We checked the shower and now everything is fine again. Thank you for this note. I am sorry that you had to wait such a long time at our reception. We strive to provide a superior service for each of our guests and to spend on every guest the time he need. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Désirée Bubeck

Stuttgart weekend break

Customer review rating 4.3/5

Paul Solo - 30/06/2019 AccorHotels certified review

Nice hotel, handy for the city centre and generally good room.

Dear Mr O., Thank you so much for your great review. It is always a pleasure to receive good feedback and motivates us to give every day our best. We are looking forward to welcome you again very soon. Kind regards Désirée Bubeck

Comfortable

Customer review rating 4.3/5

Kyle Business - 29/06/2019 AccorHotels certified review

It was comfortable and the location is excellent. The staff is friendly and engaging.

Dear Mr T., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We are looking forward to welcome you again. Kind regards Désirée Bubeck

Satisfied

Customer review rating 4.3/5

N Business - 20/06/2019 AccorHotels certified review

There's only a dribble coming out of the shower.

Dear Mr K., We very much appreciate your review regarding your stay at our hotel. It is always a pleasure to receive positive feedback of satisfied guests. There should be more than a dribble. Sometimes the showerhead is twisted. My colleagues will check it and change the showerhead if it is necessary. Thank you again for sharing your experience, and we are looking forward to welcome you again very soon. Kind regards Désirée Bubeck
Customer review rating 4.3/5

Anonymous Business - 17/06/2019 AccorHotels certified review

air condition doesnt work, no refrigerator in the room

Dear Mr Q., We appreciate your sharing your experience at our hotel. Our maintenance checked the aircondition and fixed it. Thank you for this very important note. Please allow me to express my sincerest apologies for your inconvenience. At our hotel, we strive to provide a superior service experience for every customer; therefore it is very important that you inform us during your stay to help you direct. If there is any problem in the room you can give us a call all day and night. Thank you again for your feedback and it is our hope that you will give us the opportunity to welcome you again. Kind regards Désirée Bubeck

Business Hotel

TripAdvisor rating 3.5/5

DavidR6999 Business - 16/06/2019 TripAdvisor review

Reasonable rate but once again far from the services you get in similar hotel class outside Europe especially when it comes to enjoy the benefits of being Platinium Member. Beside the vouncher for the drink nothing special and the priority check in services does not exist.

Dear David, We appreciate your comments regarding your stay at our hotel. At our hotel, we offer a free upgrade to our privilege rooms for le club Accorhotels member if rooms are available In addition, we have a special at check in. Did you get the cookie? The priority Check in is missing, I will share your comments with our deputy manager and we will check the possibilities. Thank you for sharing your experience here and I hope we can welcome you again very soon. Kind regards Désirée Bubeck

An unhappy experience

Customer review rating 4.3/5

Anonymous Friends - 15/06/2019 AccorHotels certified review

Terrible. The air conditioner failed the day we arrived and the rooms were hot. Then the hot water failed. We didn’t appreciate the hotel’s technicians bursting into the room after one knock, no privacy. And the waiter only provided half of our food order- he had simply forgotten. I was most happy when I left.

Dear Mr P., Thank you for sharing your experience with us. Sorry for the late reply. I talked to our colleagues from the maintenance. At first, we are happy for your feedback that gave us the possibility to fix the problems during your stay. We strive to provide each guest a superior stay and privacy is very important to us. I want to say sorry that you had the feeling that my colleague entered the room to fast. We hope that you give us the possibility to welcome you again and to give you a better feeling of us. Kind regards Désirée Bubeck

Clean, tidy, clerk kind,

Customer review rating 4.3/5

Anonymous Business - 15/06/2019 AccorHotels certified review

Breakfast so nice, front desk treated us with kindness, room was clean and tidy. One point to be improved was a sealing of shower room. After taking shower, the water was flown to the whole bathroom.

Dear Mr O., We very much appreciate your review about your stay at our hotel. It is a pleasure for us to receive such a great praise. I will share the note because of the shower with our maintenance. We are looking forward to welcome you again very soon. Kind regards Désirée Bubeck

Fantastic

Customer review rating 4.3/5

Anonymous Friends - 10/06/2019 AccorHotels certified review

The service was very good ,breakfast, and the food tested very nice and l enjoyed my stay. Thanks

Dear Mr O., Thank you for your great review about your stay at our hotel. We are glad that you enjoyed it and are looking forward to welcome you again very soon. Kind regards Désirée Bubeck

Nice

Customer review rating 4.3/5

Gabriel Business - 07/06/2019 AccorHotels certified review

good

Dear Mr R., We appreciate your great review about your stay at our hotel and we hope your next visit will be as pleasant as the previous one. Kind regards Désirée Bubeck

Very happy. Thank you.

Customer review rating 4.3/5

Vichai G. Business - 07/06/2019 AccorHotels certified review

see above.

Dear Mr G., You are welcome. We are happy that you enjoyed your stay and we are looking forward to welcome you again very soon. Kind regards Désirée Bubeck

So-so.

Customer review rating 4.3/5

P. M. Business - 03/06/2019 AccorHotels certified review

A bit expensive than others. A male staff was not that kind.

Dear Mr P., Thank you for taking time to write this review. Please allow instead of my colleague me to express my sincerest apologies. We strive to provide a superior service and give every customer a welcome feeling. Our front office manager will talk to him and to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Kind regards Désirée Bubeck

The receptionist guy was always negative and unhappy,different than other accor locations. I wanted to pay with another credit card,which I havr already used in the other accor locations, but he did not allow me to use it.

Customer review rating 4.3/5

Mustafa Business - 31/05/2019 AccorHotels certified review

It was a horrible experience for the first time in my life at a accor chain, because I have a trust problem, which i never had in the other accor hotels. I lost my own credit card and wanted to use my wife's card, which is quite normal and is done several times without any problem, butthe receptionist told me that I cannot use and even I should cancel my reservation if i have no cash. Is it the reason I am loyal to accor chain sinve more than three yeara that one guy just could break in a second?

Dear Mr A., Thank you for taking the time to answer our survey about your stay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies that my colleague gave you an unfriendly feelig. That was not his opinion. We have a strict credit card handling. In our hotel we strive to give every customer a trust feeling. Therefore you just can pay with your own credit card. We appreciate that you paid your stay cash at our reception. Thank you again for sharing your concerns, and it is our hope that you understand our handling to give the security to each of our guests that their credit card details are safe at our hotel. We are looking forward to welcome you again. Kind regards Désirée Bubeck

Mr

Customer review rating 4.3/5

Anonymous Couples - 28/05/2019 AccorHotels certified review

Good experience May I suggest on demand movies and also a small refrigerator in the room

Dear Mr M., Thank you so much for taking time to answer our survey and your proposals. We are able to offer you an upgrade to one of our privilege rooms at your next stay. They are on the backside of the hotel and you have a fridge inside, too. In the past we had movies on demand at the rooms, we will not have this in the future. But we have a fast wirless connection. Please ask for the handling at check in. We are looking forward to welcome you again very soon. Kind regards Désirée Bubeck

Excelent Location + friendly staff

Customer review rating 4.3/5

Toni Business - 26/05/2019 AccorHotels certified review

Very good Location near Milaneo Shopping, good restaurants and easy access to the public transportation. The staff is another diferential, always ready to help.

Dear Mr C., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Désirée Bubeck

It was ok, I was only at the hotel for 9 hours and asleep for 6

Customer review rating 4.3/5

Martyn Families - 24/05/2019 AccorHotels certified review

It was ok, value for money I think is poor. Room was like student halls residence.

Dear Mr R., Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again vey soon. Kind regards Désirée Bubeck
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