Hotel - Mercure Hotel Remscheid
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Mercure Hotel

Mercure Hotel Remscheid

Jaegerwald 4 
42897  REMSCHEID
GERMANY

145 reviews
TripAdvisor Rating Based on 145 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Swimming pool (Nearby)
    • Indoor heated pool (Paying, Nearby)
    • Outdoor heated pool (Paying, Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Swimming pool (Nearby)
    • Indoor heated pool (Paying, Nearby)
    • Outdoor heated pool (Paying, Nearby)
  • Fitness centre  (Nearby)
  • Well-being (Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Kayaking  (Nearby)
  • Other sports activities
    • Billiards/Snooker (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track
    • Squash court (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The 3-star Superior Mercure Hotel Remscheid has 116 comfortable rooms, the majority of which have air conditioning. Whether you choose a Single, Twin, Double or Privilege Room, free WIFI and a refreshing water are included.A child aged up to 12 years may stay in your room free of charge, and we will offer you a discount of 50% on a separate children's bedroom. Of course, your pets are also welcome in our hotel.

  • 116 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 1 family rooms
  • 1 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Hotel Remscheid

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 145 reviews
TripAdvisor review
Business - 27/07/2017
« Nice little surprise »

Staff were extremely friendly, helpful and efficient. They made the short stay a little more like home and less like a hotel. Not a hotel for the late riser though due to being surrounded by noisy neighbors, but a closed window keeps the level down to a minimum

TripAdvisor review
Business - 09/05/2017
« One of the worst 4-stars I've had. Not for LeAccor Club members at all. »

Mercure Remschied. It wasn't my first time here. Quite nice hotel, great restaurant, tasty food and kind restaurant staff. But reception experience was the worst I've ever had. Check-in was a disaster. I booked four rooms, and as platinum member asked for my privileges like upgrade, welcome drink etc. Receptionist gave me a key. But not to my room, even if I asked twice if it's mine. What else, she asked my staff to fulfill membership forms during check-in "to give them an access to my privileges" when I booked and paid all the stay there. She split my booking into four separate ones without informing me. One of my staff was given my room, my personal welcome letter and welcome gift. No excuses made. But it wasn't the end. During checkout receptionist told me, that I've booked only one room, because the rest is visible as personal reservations made by my workers. I was waiting for 15 minutes to join four "separate" reservations into one again and to pay for all. No excuses. I've asked for customer relationship manager, but no answer, and noone came. Accor system calculated status points only for one room. Disaster, when it came to customer experience and level of service. It makes no sense to become platinum member, if in four stars hotel in the middle of Germany front desk people shows you, how much they don't care about you. What a shame, guys. Not recommend. Sorry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 74bartosze, we appreciate you have taken the time to review us on TripAdvisor. At first I would like to sincerest apologies for the inconveniences which you had during your stay. Especially you as Le Club Platinum member were accustomed to a high quality and benefits from our hotels. Please note that the missing welcome and kindness of our front desk staff was a true exception to our normal practices. Of course you will get points for at least two rooms (which is mentioned to our terms of conditions). Please sent me your Membership number by mail (h5421-gm@accor.com) – I will credit the missing points. I would appreciate if I could welcome you personal next time. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Kind regards Marco Klij General Manager

TripAdvisor review
Business - 31/10/2016
« Too strict not accepting my cancellation 48 hrs before »

I informed that i had to cancel last night's reservation 48 hrs before,, it was the K show at dusseldorf and they sure could have booked it again but they did not listen to my request even when I asked 3 times for it. I come very often to remscheid but hotel Fischer is much more friendly....

Our hotel has responded to the review
Our hotel has responded to the review

Dear alfonsos297, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations at all. As we have told you in our hotel already it depends on the rate if you can modify a reservation free of charge or not. There are full flexible rates where you can change your plans free of charge. As well we offer hot deals rates to our clients who are cheaper than the full flexible rates and where you cannot check out earlier, for example, without any fee. We are glad to offer always different choices to our customers for satisfying their different needs. Of course we would be glad welcoming you again at our Mercure Hotel Remscheid. Kind regards Nadine N. Guest Relation

TripAdvisor review
Business - 03/10/2016
« Comfortable hotel for business trip but restaurant to improve »

I am staying frequently in this hotel. the hotel is ok, rooms are comfortable clean and the breakfast quite complete. The weak point is the restaurant which would need to update seriously the menu which is the same since many months.

Our hotel has responded to the review
Our hotel has responded to the review

Dear loulou49300, It is always a pleasure to receive feedback for us, thank you. We are glad to announce that we will start with our new menu latest coming November. We are looking forward welcoming you soon again and that your next visit will be as pleasant as the previous one. Kind regards Nadine N. Front Office Manager

TripAdvisor review
Business - 23/11/2015
« SILVER MEANS NOTHING »

staff at reception unkind and rude they gave me room at ground floor even with my silver card i booked two bed room to end up with one single bed room i have informed them that i need non noisy room i ended up 20m from the toilet and in front of meeting rooms

TripAdvisor review
Grota414 Business - 24/11/2014
« IT'S OK »

Rooms are too small, more close to an Ibis accommodation. Besides a MacDonald's next door, there are no restaurants within walking distance, in fact, there is nothing within walking distance, nor is there anything interesting to see around, however even though we always cross hotel restaurants except for breakfast, this turned out to be excellent for dinner. Overall service of the hotel was very good.

TripAdvisor review
jimforte Business - 29/07/2014
« Tiny Room No Air Conditioning »

I choose a Privilege Room. Turns out that was a mistake as these rooms did not face the highway so were no air conditioned. They figured these rooms can open the windows. Had a chosen a standard room I would have been more comfortable. The Privilege Room had two robes and slippers. I had to place these on top of each other on the floor to get them out of the way. They was not enough room to place them separately on the floor. Just what is need,a robe for that one stop walk from the bed to the bathroom.

TripAdvisor review
Syote Family - 14/07/2014
« Stop on trip »

Excellent situation, easy access from motortway and perfect to stay overnoght when travelling. Great staff, so helpful and friendly even if we arrived in the middle of the night! Good room and very good breakfast.

TripAdvisor review
gurkan_a Business - 17/03/2014
« Nice location »

Near to the Motorway nice location equal distance to Köln and Düsseldorf, Hotel has lower features then normally what I used to get for name "mercure". It is equal to Novotel. Clean room nice breakfast . Internet (the fast one ??) is paying and car park is paying too which was not good. The wardrom is designed as open which, I found, not so convenient.

TripAdvisor review
Dario C Business - 16/12/2013
« Good business hotel »

This hotel is not new. I started to stay here when it was under the brand of Dorint. The rooms are getting a bit old fashioned, the mattress too soft and a bit noisy when you stay in rooms facing the Lenneper Str. The lobby is nice and well done, breakfast is very well prepared. Great position, 1 minute to get on the autobahn 1.

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