Hotel - Mercure Hotel Remscheid
Mercure Hotel Mercure Hotel

Mercure Hotel Remscheid

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3.5/5 169 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 39.00 EUR Non member rate
From 37.05 EUR Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Swimming pool  (Nearby)
    • Indoor heated pool (Paying, Nearby)
    • Outdoor heated pool (Paying, Nearby)
  • Fitness centre  (Nearby)
  • Well-being  (Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Kayaking  (Nearby)
  • Other sports activities
    • Billiards/Snooker (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 16 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The 3-star Superior Mercure Hotel Remscheid has 116 comfortable rooms, the majority of which have air conditioning. Whether you choose a Single, Twin, Double or Privilege Room, free WIFI and a refreshing water are included.A child aged up to 12 years may stay in your room free of charge, and we will offer you a discount of 50% on a separate children's bedroom. Of course, your pets are also welcome in our hotel.

  • 116 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 1 family rooms
  • 1 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 771 reviews

Our guest reviews for Mercure Hotel Remscheid

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 169 reviews
AccorHotels certified review
Adam R. Business - 05/12/2017
« bad enough »

No heating in the room (it's winter outside)! I went back to the reception and asked for different room - my request was denied due to full booking. An electric heater was delivered to my room instead. It was smelling horribly while working and was not sufficient to warm up the room. On second day they still did not manage to repair the heating - I slept with my clothes on. Additionally it was very loud from the street. I complained a second time at check-out and receive a discount - that was the only positive reaction a experienced from your personnel.

AccorHotels certified review
Sandra Families - 24/11/2017
« A very pleasant stay with family »

We were visiting friends in town and decided to book the Mercure Hotel in Remscheid for the four of us. Without forwarding any requests, the staff put an extra bed next to the double bed to make it more convenient for our family of four (two adults and two young children). The hotel is nicely furnished and clean and the staff very friendly. Although we had a room facing the main road, we could not hear any noise from outside due to the insulated glass windows.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra M., We very much appreciate your comments regarding your stay at the Mercure Hotel Remscheid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jens Mueller Shiftleader Front Office

AccorHotels certified review
David P. Business - 21/11/2017
« Great Hotel not to be missed »

I have always enjoyed staying at the Mercure Remschied. It is always a pleasure to be met end greeted so proffessionally. The enjoyable experience is repeated everyday until you leave, very proffessional, very friendly and very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Mercure Hotel Remscheid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Klij, General Manager

AccorHotels certified review
Anonymous Families - 05/11/2017

War alles gut

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr L. , wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Remscheid. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Marco Klij General Manager

TripAdvisor review
Business - 25/10/2017
« Cold »

stayed one night in room 414 and the heating system was blowing cold air. I definitely know how to use the hotel heating control panel, in case someone asks. Nice breakfast, but pricey. cool mirror effect in elevators.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan B, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations at all. We would be glad welcoming you again at our Mercure Hotel Remscheid. Kind regards Marie T Guest Relation

AccorHotels certified review
Dieter T. Business - 11/09/2017
« Effektives Bussines Hotel »

War ok

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr T., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Remscheid die Zeit genommen haben, uns zu schreiben und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht im vollen Umfang entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Selbstverständlich werden wir uns um die angegebenen Mängel umgehend kümmern, sofern nicht bereits geschehen. Ihre positiven Würdigungen werden wir gerne an den betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Marco Klij General Manager

AccorHotels certified review
Gp Solo - 17/08/2017
« REMSCHEID »

LOCATION CLOSE TO HIGHWAY; HIGH QUALITY OF HOTEL SERVICES; VERY GOOD RESTAURANT AND BREAKFAST; CLEAN AND QUIET ROOM.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giancarlo P., We very much appreciate your comments regarding your stay at the Mercure Hotel Remscheid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Klij General Manager

AccorHotels certified review
Anonymous Business - 16/08/2017
« More prepared information would speed up things »

Very friendly and professional service, especially at the reception desk. Nevertheless, I was staying there for many times and I still have to fill in my private address at every check-in. As I am a reappearing customer and a Accor Loyalty member, this could be prepared and so speed up the checkin/out process for both sides considerably. And...new air condition systems could help to survive the German summer. The actual ones are noisy and not very effective.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerald M., We very much appreciate your comments regarding your stay at the Mercure Hotel Remscheid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As well we will pepare your registration card better next time :-) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Klij General Manager

TripAdvisor review
Business - 27/07/2017
« Nice little surprise »

Staff were extremely friendly, helpful and efficient. They made the short stay a little more like home and less like a hotel. Not a hotel for the late riser though due to being surrounded by noisy neighbors, but a closed window keeps the level down to a minimum

AccorHotels certified review
Neil B. Business - 25/07/2017
« good standard, cost effective hotel »

efficient check in, rooms were well appointed, restaurant was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. b., We very much appreciate your comments regarding your stay at the Mercure Hotel Remscheid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Klij, General Manager

AccorHotels certified review
Moustafa A. Business - 18/06/2017
« room was clean but no minibar at room was a big disadvantage »

Reception was quick, breakfast was very poor , no minibar at room was inconvenient

AccorHotels certified review
Anonymous Business - 19/05/2017
« alles gut »

war gut

AccorHotels certified review
Anthony A. O. Business - 15/05/2017
« Not bad at all; quite good. »

My stay was great; staff were helpful and friendly. But as it turned out, have issues with billing (double billing?).

AccorHotels certified review
Bartek Business - 14/05/2017
« There is nothing to stay for... any Ibis will be better from service level perspective. »

Nice and clean hotel. Weak and arrogant reception staff. Good restaurant and nice food. Unknown LeClub Accor rules - if you are its member, don't even think about room upgrade, welcome gift, kind welcome and easy checkout. Most of Ibis Budget are better. Receptionists gave my room to my workers, no excuses made. Receptionists pushed my workers to sign LeClub Accor to have my privileges... Receptionists split my reservation into a few, just because add rooms to my workers new accounts... at checkout time there was no one to join it again for pay. And last, but not the least - room was cleaned if was extra paid for the maids. No money - no towels even... it isn't four stars Mercure service at all...

TripAdvisor review
Business - 09/05/2017
« One of the worst 4-stars I've had. Not for LeAccor Club members at all. »

Mercure Remschied. It wasn't my first time here. Quite nice hotel, great restaurant, tasty food and kind restaurant staff. But reception experience was the worst I've ever had. Check-in was a disaster. I booked four rooms, and as platinum member asked for my privileges like upgrade, welcome drink etc. Receptionist gave me a key. But not to my room, even if I asked twice if it's mine. What else, she asked my staff to fulfill membership forms during check-in "to give them an access to my privileges" when I booked and paid all the stay there. She split my booking into four separate ones without informing me. One of my staff was given my room, my personal welcome letter and welcome gift. No excuses made. But it wasn't the end. During checkout receptionist told me, that I've booked only one room, because the rest is visible as personal reservations made by my workers. I was waiting for 15 minutes to join four "separate" reservations into one again and to pay for all. No excuses. I've asked for customer relationship manager, but no answer, and noone came. Accor system calculated status points only for one room. Disaster, when it came to customer experience and level of service. It makes no sense to become platinum member, if in four stars hotel in the middle of Germany front desk people shows you, how much they don't care about you. What a shame, guys. Not recommend. Sorry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 74bartosze, we appreciate you have taken the time to review us on TripAdvisor. At first I would like to sincerest apologies for the inconveniences which you had during your stay. Especially you as Le Club Platinum member were accustomed to a high quality and benefits from our hotels. Please note that the missing welcome and kindness of our front desk staff was a true exception to our normal practices. Of course you will get points for at least two rooms (which is mentioned to our terms of conditions). Please sent me your Membership number by mail (h5421-gm@accor.com) – I will credit the missing points. I would appreciate if I could welcome you personal next time. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Kind regards Marco Klij General Manager

AccorHotels certified review
Anonymous Business - 09/04/2017

very good

AccorHotels certified review
Anonymous Business - 17/02/2017

Everything great, as always!

AccorHotels certified review
Anonymous Business - 29/01/2017

Alles super

AccorHotels certified review
Anonymous Business - 14/01/2017

I enjoyed much more during last stays.

AccorHotels certified review
Anonymous Business - 12/12/2016

No working wifi.

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