Hotel - Mercure Hotel Remscheid
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Mercure Hotel

Mercure Hotel Remscheid

Jaegerwald 4 
42897  REMSCHEID
GERMANY

145 reviews
TripAdvisor Rating Based on 145 reviews
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From 59.00 EUR Non member rate
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5.00P
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Swimming pool (Nearby)
    • Indoor heated pool (Paying, Nearby)
    • Outdoor heated pool (Paying, Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Swimming pool (Nearby)
    • Indoor heated pool (Paying, Nearby)
    • Outdoor heated pool (Paying, Nearby)
  • Fitness centre  (Nearby)
  • Well-being (Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Kayaking  (Nearby)
  • Other sports activities
    • Billiards/Snooker (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track
    • Squash court (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The 3-star Superior Mercure Hotel Remscheid has 116 comfortable rooms, the majority of which have air conditioning. Whether you choose a Single, Twin, Double or Privilege Room, free WIFI and a refreshing water are included.A child aged up to 12 years may stay in your room free of charge, and we will offer you a discount of 50% on a separate children's bedroom. Of course, your pets are also welcome in our hotel.

  • 116 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 1 family rooms
  • 1 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 669 reviews

Our guest reviews for Mercure Hotel Remscheid

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 145 reviews
AccorHotels certified review
Gp Solo - 17/08/2017
« REMSCHEID »

LOCATION CLOSE TO HIGHWAY; HIGH QUALITY OF HOTEL SERVICES; VERY GOOD RESTAURANT AND BREAKFAST; CLEAN AND QUIET ROOM.

AccorHotels certified review
Anonymous Business - 16/08/2017
« More prepared information would speed up things »

Very friendly and professional service, especially at the reception desk. Nevertheless, I was staying there for many times and I still have to fill in my private address at every check-in. As I am a reappearing customer and a Accor Loyalty member, this could be prepared and so speed up the checkin/out process for both sides considerably. And...new air condition systems could help to survive the German summer. The actual ones are noisy and not very effective.

TripAdvisor review
Business - 27/07/2017
« Nice little surprise »

Staff were extremely friendly, helpful and efficient. They made the short stay a little more like home and less like a hotel. Not a hotel for the late riser though due to being surrounded by noisy neighbors, but a closed window keeps the level down to a minimum

AccorHotels certified review
Neil B. Business - 25/07/2017
« good standard, cost effective hotel »

efficient check in, rooms were well appointed, restaurant was excellent.

AccorHotels certified review
Moustafa A. Business - 18/06/2017
« room was clean but no minibar at room was a big disadvantage »

Reception was quick, breakfast was very poor , no minibar at room was inconvenient

AccorHotels certified review
Anonymous Business - 19/05/2017
« alles gut »

war gut

AccorHotels certified review
Anthony A. O. Business - 15/05/2017
« Not bad at all; quite good. »

My stay was great; staff were helpful and friendly. But as it turned out, have issues with billing (double billing?).

AccorHotels certified review
Bartek Business - 14/05/2017
« There is nothing to stay for... any Ibis will be better from service level perspective. »

Nice and clean hotel. Weak and arrogant reception staff. Good restaurant and nice food. Unknown LeClub Accor rules - if you are its member, don't even think about room upgrade, welcome gift, kind welcome and easy checkout. Most of Ibis Budget are better. Receptionists gave my room to my workers, no excuses made. Receptionists pushed my workers to sign LeClub Accor to have my privileges... Receptionists split my reservation into a few, just because add rooms to my workers new accounts... at checkout time there was no one to join it again for pay. And last, but not the least - room was cleaned if was extra paid for the maids. No money - no towels even... it isn't four stars Mercure service at all...

TripAdvisor review
Business - 09/05/2017
« One of the worst 4-stars I've had. Not for LeAccor Club members at all. »

Mercure Remschied. It wasn't my first time here. Quite nice hotel, great restaurant, tasty food and kind restaurant staff. But reception experience was the worst I've ever had. Check-in was a disaster. I booked four rooms, and as platinum member asked for my privileges like upgrade, welcome drink etc. Receptionist gave me a key. But not to my room, even if I asked twice if it's mine. What else, she asked my staff to fulfill membership forms during check-in "to give them an access to my privileges" when I booked and paid all the stay there. She split my booking into four separate ones without informing me. One of my staff was given my room, my personal welcome letter and welcome gift. No excuses made. But it wasn't the end. During checkout receptionist told me, that I've booked only one room, because the rest is visible as personal reservations made by my workers. I was waiting for 15 minutes to join four "separate" reservations into one again and to pay for all. No excuses. I've asked for customer relationship manager, but no answer, and noone came. Accor system calculated status points only for one room. Disaster, when it came to customer experience and level of service. It makes no sense to become platinum member, if in four stars hotel in the middle of Germany front desk people shows you, how much they don't care about you. What a shame, guys. Not recommend. Sorry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 74bartosze, we appreciate you have taken the time to review us on TripAdvisor. At first I would like to sincerest apologies for the inconveniences which you had during your stay. Especially you as Le Club Platinum member were accustomed to a high quality and benefits from our hotels. Please note that the missing welcome and kindness of our front desk staff was a true exception to our normal practices. Of course you will get points for at least two rooms (which is mentioned to our terms of conditions). Please sent me your Membership number by mail (h5421-gm@accor.com) – I will credit the missing points. I would appreciate if I could welcome you personal next time. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Kind regards Marco Klij General Manager

AccorHotels certified review
Anonymous Business - 09/04/2017

very good

AccorHotels certified review
Anonymous Business - 17/02/2017

Everything great, as always!

AccorHotels certified review
Anonymous Business - 29/01/2017

Alles super

AccorHotels certified review
Anonymous Business - 14/01/2017

I enjoyed much more during last stays.

AccorHotels certified review
Anonymous Business - 12/12/2016

No working wifi.

AccorHotels certified review
Anonymous Business - 09/12/2016

everything was ok, breakfast wery good, nice to have drink as a regular guest, receptionist very polite and niceness

AccorHotels certified review
Anonymous Business - 24/11/2016

Alles war ok

AccorHotels certified review
Anonymous Business - 21/11/2016

Only reasonable hotel in Remscheid. If there was a better option, wouldn't stay here! Please add a fitness center and also a fridge in the rooms.

AccorHotels certified review
Anonymous Business - 18/11/2016

The bathroom was very disappointing. The website does not give a discription nor photo. Only says bathroom and having the mist exoensive room you expect mire than a tiny shower. I also asked for a room with a bathtub when I booked, but never got feedback that they do not have such a room. Over 150 euro's per night is to much for a small room with a small shower without a fridge or hot water kettle.

AccorHotels certified review
Anonymous Couples - 13/11/2016

Alles ok

TripAdvisor review
Business - 31/10/2016
« Too strict not accepting my cancellation 48 hrs before »

I informed that i had to cancel last night's reservation 48 hrs before,, it was the K show at dusseldorf and they sure could have booked it again but they did not listen to my request even when I asked 3 times for it. I come very often to remscheid but hotel Fischer is much more friendly....

Our hotel has responded to the review
Our hotel has responded to the review

Dear alfonsos297, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations at all. As we have told you in our hotel already it depends on the rate if you can modify a reservation free of charge or not. There are full flexible rates where you can change your plans free of charge. As well we offer hot deals rates to our clients who are cheaper than the full flexible rates and where you cannot check out earlier, for example, without any fee. We are glad to offer always different choices to our customers for satisfying their different needs. Of course we would be glad welcoming you again at our Mercure Hotel Remscheid. Kind regards Nadine N. Guest Relation

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