Hotel - Novotel Roissy CDG Convention & Spa
Novotel Hotel Novotel Hotel

Novotel Roissy CDG Convention & Spa Hotel

4.0/5 1,419 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • CHARLES DE GAULLE
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Beauty salon

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 00:00
    • Opening hours : Week-end 06:00 - 00:00

Business services

  • 17 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.All our rooms are air-conditioned and sound-proofed and offer a WIFI Internet connection and access to the spa. Relax in the swimming pool, sauna or hammam and experience VIP treatment in our Executive Room which offers a range of benefits.

  • 295 rooms
  • 262 non-smoking rooms
  • 8 rooms for people with reduced mobility
  • 26 connecting rooms
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Voicemail
    • Alarm clock
    • Message alert
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,810 reviews

Our guest reviews for Novotel Roissy CDG Convention & Spa

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,419 reviews
Anonymous Families - 14/08/2018 AccorHotels certified review

Great except for the service at the restaurant which left much to be desired. Very slow and borderline rude. The food was excellent.

Anonymous Solo - 12/08/2018 AccorHotels certified review
« A mixed experience »

The room I was given was fine, except that the sofa bed had been made up for two extra guests, and I was on my own - my wife was unable to join me. I told the reception on checking in. There was no laundry bag in the room when I moved in nor toiletries apart from a piece of soap, shoe polisher and sewing kit. Dinner was fine but the continental breakfast delivered to my room left much to be desired. There was no " pain complet " which I had ordered, no cereal, and the coffee thermos had a paper cap on top instead of its proper lid ! The check out was chaotic. My bill was made out as if I had not pre-paid. I had to produce the confirmation of my reservation to persuade the receptionist that I had already paid for the room. Then I was charged for two breakfasts, when I had had only one delivered to my room. I was told that because I had booked for two people, I was automatically being charged for two breakfasts, despite specifying on the room service order card that only one was required. I felt that that my one night stay was a bit of a shambles but then I don't expect much else from hotels in France.

M. M. Couples - 08/08/2018 AccorHotels certified review
« Frustrating »

Our arrival was punishing. Poor information on the website. Paid for a taxi ride, later found the free shuttle. After a two hour airport exit, there was no quiet place to wait for the room to be ready. Lobby filled with noisy children playing ping pong and Foosball. No mention of the pool, so we had no swimsuits...no useful information in room about breakfast bar, checkout time, local restaurants.

Ofer F. Families - 06/08/2018 AccorHotels certified review
« Worth the money »

Enjoyed the room which was clean and service. One suggestion is to add more fresh vegetables options during the breakfast

Stuart Families - 05/08/2018 AccorHotels certified review
« OK hotel if a little soulless »

Room was fine as was the pool if a little small. The cafe was OK but the service was a little slow.

S. Families - 03/08/2018 AccorHotels certified review
« Satisfied »

Lovely front desk team. The room was not really ready...sofa bed broken and no towels for 4 persons

Dallas F. Families - 02/08/2018 AccorHotels certified review
« Nice location, Nice Staff, room needs a make over thought! »

One night stay to visit Paris close to the airport. Staff is very helpful and want to assist attitude! Our room was worn out thought. For an executive room I expected more. One phone only in the room, dial instructions in small print in French, no dial instructions on phone itself. Mini bar was not stocked appropriately on arrival however front desk took care of it, thank you! Safe was locked on arrival, had to call front desk to unlock it as well. Breakfast buffet is OK, but you have to cook your own omelettes which was very disappointing. I was not going to cook before heading to the airport while in a hurry.

Business - 29/07/2018 TripAdvisor review
« Great location, but.... »

We've stayed at this hotel a number of times over the years, usually the night before returning from France to the US. This year, as always, the rooms were great: large, comfortable, clean, and wound proof from all of the air traffic. The staff at the front desk was helpful, but not as efficient as previously. Unfortunately, the restaurant and bar staff were not attentive (except for one young man who waited on us at dinner). More important, after seeing the advertising for the

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We thank you for your review. We are pleased to know that our rooms pleased you. We will work hard in order to improve our quality of service and hospitality. Best regards, Jérôme SANCHEZ

giselaregligr Business - 23/07/2018 TripAdvisor review
« Good hotel »

Good hotel, convenient for business. Service at reception varies a lot depending on the person attending. SPA was much better during a previous stay at the hotel. (This time the pool was crowded with screaming kids, the sauna was used as chat room with the door wide open to decrease heat! There were no hotel employees overlooking what was going on, so I did not return to the SPA)! The executive rooms provide a welcome service with drinks and free parking!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We thank you for your review. During the school holidays we welcome many families. Do not hesitate to share your comments directly with us while you will stay in our hotel for a next stay. Best regards, Jérôme SANCHEZ

Anonymous Business - 20/07/2018 AccorHotels certified review

Convivial

Anonymous Families - 17/07/2018 AccorHotels certified review
« Everything perfect except the bathroom »

The sink in the bathroom was clogged. Other than that I really enjoyed my stay at the Novotel

Florida T. Couples - 16/07/2018 AccorHotels certified review
« OK for one night »

The 3 p.m./15:00h check-in time is strictly adhered to without an apology nor a smile. The rooms are tired but realively clean but other than a bar of soap no other bathroom. In fairness, we were allowed a late check-out at 1:30 p.m./13:30h which may explain the strict check-in time. We were able to leave our luggage there for no charge as we had a very late flight.

Marco C. Business - 07/07/2018 AccorHotels certified review
« A pleasant stay »

I have slept 3 nights at Novotel CDG. The overall feedback is positive even if with some room for improvement. The room (323) was quiet and the bed very comfortable. When I got in I noticed the following: 1 of the lights not working (it hasn't been fixed during my staying) the complementary bottle of water was missing (available the following days) and since this room is probably one of those reserved to disabled customers, there was a lot space inside, as they have removed items like a proper desk or small table. When I ordered room service there was no place for the meal tray and had to temporarily position it on my luggage. Also no space left for my laptop and had to work seated on my bed. However room service was perfect, as well as wi-fi connection.

Susanne Families - 04/07/2018 AccorHotels certified review
« Excellent hotel for small children »

Our stay was very comfortable and everything from check in to checking out for an early flight out of CDG was very easy. We enjoyed a nice meal at the restaurant. Our 2 year old daughter loved the play area. We would have enjoyed the wellness area more but the pool was a bit too cool for our daughter, it is more intended for active swimmers. The hotel room was a good size and very well organized. We had a great sleep in the bed. Overall our stay exceeded our expectations :)

Michael Couples - 04/07/2018 AccorHotels certified review
« Relaxing and comfortable »

Everything was great. It was comfortable, relaxing. However there was a slight problem. In May, I wrote an email asking about the massage I ordered. ("We expect to arrive at the airport around 3 PM. So would it be possible for our massage to still happen on that same day?") Then the reply was that we could get the massage as we visit the spa center. Reply: ("I can propose to you on the day you will be arriving in the hotel you can ask receptionist to guide you to our wellness center so you can book your massage") Upon arrival, this was obviously not the case as we had to planned. Eventually, it was still fixed, due to some amazing service from the employees at the spa, but we should have been able to plan those massages through e-mail MUCH sooner. And the mail I wrote was over a month before our stay, so I doubt that other massages would have been planned. Other than that, the hotel performed above our expectations. That's why I'm giving a 9 instead of a 10.

Bradley S. Business - 03/07/2018 AccorHotels certified review
« left waiting for over half an hour for a room »

had booked a room through booking.com arrived at hotel at 1 am to be informed I did not have a reservation, kept waiting and eventually another room was found for me, I have now been charged twice, for this, I am trying to get my money back, but so far have not received a reply to my email to the hotel or booking.com

Will N. E. S. I. A. N. Families - 01/07/2018 AccorHotels certified review
« A place I will never stay again. »

Extremely bad. I was tired when I arrived in the middle of the night after a long journey to be told the room we have been booked is no longer there. We were not attended to and waited close to 30 minutes before the manager and the assistant could do so. Believe or not we had another gentleman in front of us had the same fate. A few others also. Finally the manager talked to me and my family. We were deeply upset. He promised to a) Settle us to another hotel b) Refund the current booking We finally arrived at the other N. To our horror they put us in a room where we had one regular bed and a sofa bed. The room was just plain and terrible. We were tired and slept. First thing in the morning we did was checked out, paid our taxes and left. I wish I should have been told ahead that there are no rooms. I contacted Amex travel and they couldn't reach the property either. Very sad experience. I will NEVER stay in Novotel again till an "apology" and "refund" is done for this shoddy behavior. This will not happen in a Marriott or Hilton. Fortunately I'm mistaken in booking a local property than this.

Gvas Families - 28/06/2018 AccorHotels certified review
« Convenient to Airport »

Stayed one night since we had to catch flight next day. But Night front desk staff were not friendly. In fact one male ( tall of African descent) was rude. Actually asked me to come down to get creamer for my coffee at 12.30 AM WE had arrived late night were tired needed coffee no creamer in room. Told me “ aren’t you staying for one night- so that’s why there was no creamer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geetanjali V., Thank you for taking the time to tell us about your experience at the Novotel Roissy-CDG Convention & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérôme SANCHEZ Directeur général Novotel Roissy CDG Convention & Spa H5…

Anonymous Families - 27/06/2018 AccorHotels certified review
« Good place to stay, but transportation to airport needs work »

Hotel was clean and comfortable. Staff was friendly. I wish that the pool would stay open later. The only major problem was the shuttle to the airport which was very late and did not have adequate capacity for all the hotels it serviced. Novotel might wish to consider creating its own shuttle or contracting with another service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jérôme SANCHEZ Directeur général Novotel Roissy CDG Convention & Spa H5…

Baurzhan Business - 26/06/2018 AccorHotels certified review
« Satisfied »

Good wifi connection. Good breakfasts and lunches at restaurant. Nice suttle bus airport trasnfer. Old furniture, refrigerator is not working good enough. Bad room cleaning. High price on drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your review of our hotel! We are glad that you enjoyed your apart of your stay. We have noted your bad fee feedbacks and will work hard on its. We hope to see you again very soon. Sincerely, Jérôme SANCHEZ Directeur général Novotel Roissy CDG Convention & Spa H5…

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