Hotel - Mercure Hotel Mannheim am Rathaus
Mercure Hotel Mercure Hotel

Mercure Hotel Mannheim am Rathaus

4.0/5 882 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter

Leisure and activities

  • Tennis  (Nearby)
    • Clay tennis court
    • Indoor tennis court
  • Other sports activities  (Nearby)
    • Athletics stadium
    • Badminton
    • Billiards/Snooker
    • Bowling
    • Darts
    • Jogging track (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 3-star Superior Mercure Hotel Mannheim am Rathaus, you have the choice between Standard, Superior and Privilege Rooms. We also have rooms that have been specially adapted for people with reduced mobility. All 150 rooms are air conditioned and havehigh-speed Internet access and free WIFI. One child aged up to 12 years may stay in your room free of charge. Cribs are available upon request. Your pet is also welcome to stay with us (charge of EUR 8/night).

  • 150 rooms
  • 150 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,744 reviews

Our guest reviews for Mercure Hotel Mannheim am Rathaus

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 882 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mary G. Friends - 27/11/2018 AccorHotels certified review

Very nice and clean hotel. Close to the centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Z., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours Sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Andrew D Business - 14/11/2018 TripAdvisor review
« Excellent hotel in Mannheim »

I stay here twice per month and have done so for a couple of years.I have always found the staff to be very welcoming and the service efficient.The food in the bar is high quality and excellent value.My only reservation is the German obsession with putting single duvets on double beds, which causes interrupted sleep as I'm constantly trying to get back under the duvet.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for the excellent feedback. It is rewarding for us to know when or hotel property and services leave you as a frequenter satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Stefanie Herold General Manager

N. J. Business - 12/11/2018 AccorHotels certified review

Bathrobe and slipper, waiting for you, makes you feeling "at Home" !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the amazing comments. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Couples - 25/10/2018 TripAdvisor review
« excelent hotel »

we are visiting Mannhime at list 4 time a year, aiiways at this hotel/the staf is graet' the breakfast lovely and the atmosfer in the hotel is very good' makes fill at home.we will come soon again and we know that it is one of the best hotels in Mannhime

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for staying with us and for taking the time to review your visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoy our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks and the lovely remarks on the staff. We hope to see you soon again! Best regards, Stefanie Herold General Manager

Toon Families - 13/10/2018 AccorHotels certified review
« Comfortabel »

Vrijwel perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Anonymous Business - 12/10/2018 AccorHotels certified review
« Nice hotel, terrible WiFi, unpolite night shift personel »

The hotel and the front desk personnel were great. No complaints there. The WiFi in the room was continuously disconnecting, so I could not work as I needed. In the evening I was looking for a late night snack after a long day of meetings. The night shift was unpolite and unhelpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., I would like to offer my sincere apologies for the Problems regarding the Wi-Fi and the behaviour of the night shift. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Dilyara U. Families - 08/10/2018 AccorHotels certified review
« Best hotel »

All good I like this hotel!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. O., Thank you for staying with us at Mercure Hotel Mannheim am Rathaus and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the amazing comment "best hotel". We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Dom Solo - 01/10/2018 AccorHotels certified review
« top of the range mercure »

very good hotel good breakfast and good atmosphere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for staying with us at Mercure Hotel Mannheim am Rathaus and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the great remarks on the breakfast and especially on the atmosphere. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

Angela M. Solo - 28/09/2018 AccorHotels certified review
« Just passing through. »

One night stay. Check in and room was fine. Restaurant and bar good. Watch out for entire coach loads at breakfast and the parking charges which are a bit excessive seeing as you are a guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Mannheim am Rathaus. We are delighted that you enjoyed your stay with us. Regarding the fees for our parking garage, I would like to let you know that they reflect the average cost for parking spots here in Mannheim, a city that can get costly at times. I would like to ask you for understanding. We hope to welcome you as our guest again. Yours Sincerely, Stefanie Herold General Manager Mercure Hotel Mannheim am Rathaus

N. J. Business - 21/09/2018 AccorHotels certified review

The lady at the reception was very helpful to arrange a 1 day room extension. This is done very kindly and professional. Very well appreciated. Thank you very much to her.

M. Couples - 20/09/2018 AccorHotels certified review
« Home sweet home »

The hotel and its service is superb! We felt like home. Location: its near to the MA city center, but in a calm and quite neighbarhood. There are no good restaurants nearby -also no supermarket. Service: very good. very helpful for one extra day reservation. But the only negative side I found with the service is that: we would like to extend our stay for one night more, but the staffs apologized that the hotel is full on that day. When we have checked out 3-4 hours later, I found one double room is still vacant in the accorhotels.com web-site. They knew that I am a member of this program, but they did not offered me that room. Breakfast: good but they need to add some innovative items like ibis berlin or ibis dresden. Their breakfast is costlier than ibis, but lacks variety than ibis. Room: the pillows are great! The best pillows we ever had in any hotels so far. The bed was also good. Air conditioning was good. We had sound sleeps. The shower is also super. the amenities were great as well.

Haider Couples - 20/09/2018 AccorHotels certified review
« we feel at home »

The hotel and its service is superb! We feel like home. Location: near to the center, but at a calm and quite neighbarhood. There are no good restaurants nearby -also no supermarket. Service: very good. We would like to extend our stay for one night more, but the staffs apologized that the hotel is fool on that day. When we have checked out 3-4 hours later, I found one double room is still vacant in th eaccorhotles.com web-site. They knew that I am a member of this program, but they did not offered me that room. This is the only negative side I found with the service. Breakfast: good but needs to add some innovative items like ibis berlin or ibis dresden. Their breakfast is costlier than ibis, but less variety than ibis. Room: the pillows are great! The best pillows we ever had in any hotels so far. The bed was also good. Air conditioning was good. We had sound sleeps.

Couples - 20/09/2018 TripAdvisor review
« we felt like home »

The hotel and its service is superb! We feel like home. Location: near to the center, but at a calm and quite neighbarhood. There are no good restaurants nearby -also no supermarket. Service: very good. We would like to extend our stay for one night more, but the staffs apologized that the hotel is fool on that day. When we have checked out 3-4 hours later, I found one double room is still vacant in th eaccorhotles.com web-site. They knew that I am a member of this program, but they did not offered me that room. This is the only negative side I found with the service.Breakfast: good but needs to add some innovative items like ibis berlin or ibis dresden. Their breakfast is costlier than ibis, but less variety than ibis. Room: the pillows are great! The best pillows we ever had in any hotels so far. The bed was also good. Air conditioning was good. We had sound sleeps.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your positive review, the nice feedback on the service, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Stefanie Herold General Manager

Ann-margaret J. Business - 09/09/2018 AccorHotels certified review
« Very clean rooms, great location, excellent staff »

Best hotel in Mannheim by far! Very friendly, helpful staff. Excellent location. Breakfast was consistently good :) My first room was smelt too much like cigarettes, and when I told the reception, they moved me immediately, although I'm not sure if I got the same class of room. Regardless, I was happy. Thank you so much for the warm welcome and the help.

Ritva P. Solo - 06/09/2018 AccorHotels certified review
« It was ok »

The room was clean and quiet.

R. Solo - 03/09/2018 AccorHotels certified review
« Great »

Nice room. Very clean. Simply cool!

Jenny E. M. Families - 29/08/2018 AccorHotels certified review
« Mrs. »

Very cozy

Lukasz Business - 24/08/2018 AccorHotels certified review
« Very good »

As usual with Mercure hotels - everything was super ok.

Traveller Business - 22/08/2018 AccorHotels certified review
« Good »

Good experience Room was veeeery smelly .. maybe it is the carpets!

Nls Couples - 21/08/2018 AccorHotels certified review
« Excellent value »

Friendly staff, clean hotel, good parking, reasonable location, great breakfast, limited facilities, good aircon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., We very much appreciate your comments regarding your stay at the Mercure Hotel Mannheim am Rathaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Herold Direktorin/ General Manager Mercure Hotel Mannheim am Rathaus

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