Novotel Mainz Hotel 4 stars

TripAdvisor rating 4.0/5 861 reviews
Novotel Mainz
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+ 25 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Situated on the Kästrich, where Roman legions once made their camps

  • Restaurant and bar in vault inside the city wall

  • Mainz cathedral and museums all within walkingdistance

  • Free WiFi, seminar and meeting rooms with natural light

  • Spacious spa area with sauna, indoor pool and whirlpool bath

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Bike rack facilities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Mainz

Augustusstrasse 6
55131
mainz
germany

Tel: +4961319540

Fax: (+49)6131954100

Contact email

Check-in from 15h00

Check out up to 12h00

  • S8 :   S8 HAUPTBAHNHOF

  • By plane

    FRANKFURT HAHN AIRPORT At 50km / 31.07 miles

  • By plane

    FRANKFURT INTERNATIONAL AIRPORT At 30km / 18.64 miles

  • By plane

    HHN At 50km / 31.07 miles

  • By train

    MAINZ At 0.5km / 0.31 miles

GPS :49.996432, 8.261789

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Standard room with 1 single bed

  • Max. number of persons: 1
  • Area: From 19
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

EVENTLOCATION KASEMATTEN

Type of cuisine: Regional

The restaurant is located in a wonderful restored part of the Mainz city wall dating back to the 17th century. Whether with family, friends or colleagues, allow us to spoil you with culinary delights in a stunning setting.

RESTAURANT BAJAZZO

Type of cuisine: Mediterranean

Our modern furnished restaurant is open daily from 6.30am until midnight and seats 120 people. Enjoy the delicious cuisine and fine wines on offer here. We also provide a children's menu for our young guests.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAJAZZO'S BAR

Photo non contractuelle / Strictly non binding

After a tiring day, the Bajazzo's bar is the perfect place to unwind with your favorite cocktail, a cold beer or a glass of wine. Hot and cold snacks are also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 189

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Mainz

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,786 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

861 reviews

It was ok but could be better

Customer review rating 4.3/5

Daniel Couples - 09/08/2019 AccorHotels review

The staff are good helpful and friendly. The room we stayed in was tired and needed some re decoration

Dear Daniel B., We want to thank you for taking the time to tell us about your experience at our Novotel Mainz. We are sorry, that your experience did not meet your full expectations. Please allow us to express our sincerest apologies. At Novotel, we always want to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and it is our hope, that you will give us the opportunity to better serve you in the future. Sincerely Markus Pastirmaci Assistant General Manager

Stop over in Mainz

TripAdvisor rating 4.0/5

TwanShanghai Family - 09/08/2019 TripAdvisor review

We used the hotel for a stop over during our holidays. The hotel is easy to reach with big parking garage next door. City centre is easily reachable by foor. We enjoyed the stay a lot, no negative points found.

4 Nights in Mainz

Customer review rating 4.3/5

Allan Families - 06/08/2019 AccorHotels review

The hottest temperature ever measured in Germany didn’t do anything good for the air condition. It simply couldn’t make a good room temperature. Fortunately NOVOTEL were providing another room. Good service. There was a fee of EUR 16,- per 24 hours for parking. This was quite a surprise.

Dear Allan J., Thank you for taking the time to write us your review of our hotel. First of all we want to apologize for the inconvenience with the air-condition. But we hope, the solution with the room-change fitted for you. You are right, that the two public parking-garages around our hotel (we don't own any parking space) is 16€ per 24h. We would be happy if we could see you again in the future. Sincerely Markus Pastirmaci Assistant General Manager

My rating Hotel Mainz

Customer review rating 4.3/5

P. Business - 05/08/2019 AccorHotels review

Very good service

Dear Jiri P., Thank you so much for the great review of our hotel! We are so happy, that you enjoyed your stay here and it is our hope to see you again very soon. Sincerely Markus Pastirmaci Assistant General Manager
Customer review rating 4.3/5

Anonymous Business - 03/08/2019 AccorHotels review

Pleasant, the staff was very nice. The Air conditioner and fridge worked very well, thank you.

Dear Martina H., Thank you for your good review of our hotel. We are happy, that you liked it here all in all. On all the points you mentioned, we are working. We hope to see you again very soon. Sincerely Markus Pastirmaci Assistant General Manager

Short stay in Mainz

Customer review rating 4.3/5

Anthony P. Families - 03/08/2019 AccorHotels review

We enjoyed our stay at the Novotel in Mainz. The room was a good size and had everything we needed, the only negative point was the air conditioning. The air conditioning just didn’t throw cold or really cold air out which was disappointing after coming in from a warm day and also made the room warm at night. The breakfast was also very good with no complaints and the staff were all friendly. We also enjoyed using the pool, a good addition to the hotel.

Dear Anthony P., Thank you for your good review of our Novotel Mainz. We are happy, that you all in all enjoyed your stay here and we want to apologize for the inconvenience with the air-condition. We will have it checked. Thank you for the information. We hope to see you again in the future. Sincerely Markus Pastirmaci Assistant General Manager

Holiday

Customer review rating 4.3/5

John H. Couples - 01/08/2019 AccorHotels review

Excellent customer service as usual for a Novotel my wife left her kindle in your hotel we emailed you and then Novotel Berlin got in contact and it is being sent to Berlin.

Dear John h., We very much appreciate your kind comments regarding your stay at our Novotel Mainz. We are very happy, that you enjoyed your stay here so much. Did you receive your Kindle in Berlin then? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Markus Pastirmaci Assistant General Manager

Very good experience, nice and cozy

Customer review rating 4.3/5

Juan I. Business - 31/07/2019 AccorHotels review

room was clean and nice. I'd only add a microwave for eventual heating of snacks

Dear Juan I., We very much appreciate your good comments regarding your stay at our Novotel Mainz. For everyone it is always a pleasure to receive positive feedback. We will share your comments with our team. It will be an encouragement for all of our staff to give the best everyday. Thank you again for sharing your experience, and we hope, that your next visit will be as pleasant as this one. Sincerely Markus Pastirmaci Assistant General Manager

Great stay

Customer review rating 4.3/5

L. Families - 27/07/2019 AccorHotels review

We are enjoying our stay, especially on the warmth weather. The air conditioning was perfect, we even having dinner in the bistro. It's was enjoyable and perfect stay!

Dear Lily L., Thank you very much for the very good review of our hotel. We feel happy, when we receive a feedback like yours. Then we know, you had a pleasant stay. We hope to see you soon again! Sincerely Markus Pastirmaci Assistant General Manager

Very nice. We’ve stayed before.

Customer review rating 4.3/5

Third S. Couples - 21/07/2019 AccorHotels review

Room nice. New beds a bit soft, but very comfortable. Pillows also very ice. Room very clean. Unfortunately Wasserkocher did not work, had trouble with hair dryer. Maintenance man was very fast to respond. So kudos to him. Breakfast excellent. All staff friendly.

Dear Craig S., Thank you for your great review of our hotel. We are happy, that you enjoyed your s. all in all and we hope to see you soon again. Sincerely Markus Pastirmaci Assistant General Manager

Nice Hotel stay at Mainz

Customer review rating 4.3/5

Kumar Business - 15/07/2019 AccorHotels review

Quiet and clean room. Good facilities, Near to Railway station, Good breakfast and food.

Dear Anantharamaiah K., Thank you for the good review of our hotel. We are glad, that you enjoyed your stay all in all. We hope to see you in the future again. Sincerely Markus Pastirmaci Assistant General Manager

Plaisant

Customer review rating 4.3/5

Siham A. Families - 15/07/2019 AccorHotels review

Convnient relaxing and close to everything

Dear Siham A., Thank you your review of our Novotel Mainz. We are happy, that you enjoyed your stay here and we hope to see you again. Sincerely Markus Pastirmaci Assistant General Manager

Lovely weekend

Customer review rating 4.3/5

Anonymous Families - 15/07/2019 AccorHotels review

The staff were very helpful and professional. Only issue was paying parking, which would be ideal to include in the costing model rather than paying while staying

Dear Olivier m., Thank you for your review of our hotel. We are on the one hand happy, that you enjoyed your stay here. On the other hand, we want to excuse, if there was an issue with the parking. The parking-garage does not belong to our hotel, it is public, so we don't offer any packages regarding the parking. But we hope to see you one day again here in our Novotel Mainz. Sincerely Markus Pastirmaci Assistant General Manager
Customer review rating 4.3/5

Petra Solo - 12/07/2019 AccorHotels review

Great experience and service. Particularly appreciated how promptly any request was met. Wonderful pool and Spa area.

Dear Petra G., It is so nice and lovely to receive such a feedback as yours. We are very happy, that your stay was perfect. We hope to see you soon again! Sincerely Markus Pastirmaci Assistant General Manager

Room has seen better days, overall good hotel.

Customer review rating 4.3/5

Anonymous Business - 11/07/2019 AccorHotels review

Great location, breakfast buffet was good, the room could have used a renovation, the AC was making cracking noises every once in a while.

Dear Tim V., Thank you for the very good review of our hotel and our services. We are happy that you enjoyed your stay all in all. We will check your mentioned points, to see, what is possible to do. Thank you for the information. We hope to see you again very soon. Sincerely Markus Pastirmaci Assistant General Manager

Excellent place for a stopover to visit Mainz

Customer review rating 4.3/5

Bill Couples - 09/07/2019 AccorHotels review

Very happy to stay here once more.

Dear William C., We very much appreciate your comments regarding your stay at our Novotel Mainz. We are delighted to read, that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to see that guests are satisfied with our service as it is what we strive for every day. We hope to see you again in the future! Sincerely Markus Pastirmaci Assistant General Manager

Good hotel and location but ...

Customer review rating 4.3/5

Anonymous Business - 08/07/2019 AccorHotels review

the elevator should be repaired!

Dear Laurent L., Thank you for taking the time to tell us about your experience at our Novotel Mainz. We are sorry, that your experience, especially with the elevator, was not that good. Please allow us to express our apologies. We already had the elevator company here to fix a few things, so that all of our elevators now work properly again. Rest assured, that we do everything, to provide the best possible service to all of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Markus Pastirmaci Assistant General Manager

Nice Stay

Customer review rating 4.3/5

Anonymous Business - 07/07/2019 AccorHotels review

Good Location. Staff friendly and supportive. Room with AC was very nice. Breakfast - would be great to have a Vegan spread and also an option of Soy milk.

Dear Ohad P., Thank you very much for your good review of our hotel. We are happy, that you enjoyed your stay. Feel free to ask our breakfast-staff, if something is missing for you. We will talk in our team about your ideas. Thank you for the information. We hope to see you again in the future. Sincerely Markus Pastirmaci Assistant General Manager

Hot, smelly rooms -- ACs Did not work properly

Customer review rating 4.3/5

Tom Business - 04/07/2019 AccorHotels review

In the interest in helping you improve, the air conditioning was totally inadequate, even on cooler days the rooms (we had 2) were warm and humid, and kind of smelly. I also felt like the wifi while being advertise for free was unusable without the paid upgrade. The staff was all very friendly and helpful, and our executive rooms were nice and big.

Dear Thomas P., Thank you for taking the time to tell us about your experience at our Novotel Mainz. We are sorry, that your experience did not meet your full expectations. Please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. But of course we also want to thank you, that you liked our staff and the size of the room. We will pass this feedback on, too. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely Markus Pastirmaci Assistant General Manager

Overall like expected but room was unfinished when arrived.

Customer review rating 4.3/5

Pe… Couples - 01/07/2019 AccorHotels review

Checkin was good and fast. Room was unfinished (bed was partially not done/someone had a nap there, trashes of previous guest were still there). Room itself was good and silent. Sleeping quality was good and breakfast normal Novotel quality.

Dear Petteri L., Thank you for taking the time to tell us about your experience at our Novotel Mainz. We are sorry, that your experience did not meet your full expectations. Please allow us to express our sincerest apologies. For us it is important to know, what our guests think about us and our services. If there is a problem with the room, in this case the cleanliness, feel free to contact our reception staff. They will also help you with the room move, when you are tired and exhausted. But we are happy, that you liked our room, all in all. We will talk within our team about this happening and we will find measures to prevent future occurence of these problems. Thank you again for all the information! We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely Markus Pastirmaci Assistant General Manager
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