Hotel - Novotel Mainz
Novotel Hotel Novotel Hotel

Novotel Mainz Hotel

4.0/5 807 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Bike rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-24:00
    • Opening hours : Week-end 0:00-24:00

Business services

  • 15 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 15 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,613 reviews

Our guest reviews for Novotel Mainz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 807 reviews
Andrew H. Business - 13/09/2018 AccorHotels certified review
« Wonderful hotel »

The service is excellent, the breakfast's are very good, the rooms are nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew H., I very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Have a nice weekend. Sincerely, Jürgen Klüpfel General Manager

Kenny W. Business - 08/09/2018 AccorHotels certified review
« Service has improved tremendously compared to my previous stay. »

Upgraded to the next highest grade room. Front desk are more knowledgeable and provide excellent customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liang Yong Kenny W., I very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback I am sure that your comment about the improvment of our services will serve as an encouragement to all of us as we strive to continuously improve ourselves. Have a nice weekend.. Sincerely, Jürgen Klüpfel General Manager

Ludo M. Business - 06/09/2018 AccorHotels certified review
« Pleasant »

Pleasant. Good price quality. Parking costs too high though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ludo M., I very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. I am sorry that you found the charges for the garage to high. This is out of our influence as the car park does not belong to us. Thank you again for sharing your experience. Kind regards Jürgen Klüpfel General Manager

D. D. Business - 05/09/2018 AccorHotels certified review
« Short stay »

The stay was ok - but annoying that my status had been decreased to basic. After some discussion with the ladies in the reception it was changed back to Silver.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dorte D., I very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sorry that there was some confusion about your Le Club Member Card. We found out that you have two accounts. One classic and one silver status. One account is linked with your private e-mail and one with your business e-mail. We can`t change that at our end. You would have to get in contact with the Le Club Help Desk. Have a nice weekend. With kind regards Jürgen Klüpfel General Manager

Paola Business - 01/09/2018 AccorHotels certified review
« enough »

For me, small things will make difference, like making bigger the dinner menu, focus on the gym (too tight and warm) and the most important thing is cleanness. I stayed twice with a week between visits and I found the bathroom dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paola L., I very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. But you also mentioned a few points which you didn`t like. My appologies for that. During summer we have reduced the menu as most of our customers like to go downtown an enjoy the lovely city. About the cleanness of the bathroom you can be shure I will look into it. Thank you. Have a nice week. Sincerely, Jürgen Klüpfel General Manager

Family - 01/09/2018 TripAdvisor review
« Great location »

Hotel was conveniently located for mainz centre and parks. Staff were extremely friendly and helpful and overall we have no complaints - more than we expected for the price, we will definetly be back.

Carlo C. Families - 29/08/2018 AccorHotels certified review
« Good hotel »

Clean and quite large room. Good and professional service. Even if our request to have more capsules of coffee in the room was satisfied only for 1 day. We did not insist...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlo C., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Jürgen Klüpfel General Manager

Anonymous Couples - 29/08/2018 AccorHotels certified review
« Welcoming »

Nice quiet location. Friendly and efficient staff. Room had big opening windows looking over garden

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer A., I very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Jürgen Klüpfel General Manager

Stefan G. Families - 26/08/2018 AccorHotels certified review
« As good as allways »

Nice hotel, helpful personal.

Our hotel has responded to the review
Our hotel has responded to the review

Guten Morgen Herr G., ich danke Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt in unserem Haus und freue mich, dass Sie uns wieder ausgewählt haben. Ihre Zufriedenheit ist für uns, die wir Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Ich wünsche Ihnen eine angenehme Woche. Mit herzlichen Grüßen Jürgen Klüpfel Direktor

Ianandana Couples - 22/08/2018 AccorHotels certified review
« Good place to stay »

Hotel is within easy walking distance to town centre. Good rooms and service. Parking a little difficult to find.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian M., I very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Jürgen KLüpfel General Manager

Alain Business - 19/08/2018 AccorHotels certified review
« Nice stay »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alain, I very much appreciate your comments regarding your stay with. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jürgen Klüpfel General Manager

Anonymous Business - 19/08/2018 AccorHotels certified review
« Home away from home »

The front desk employees at the Novotel Mainz are always very professional, but with a big smile and extremely helpful to accommodate every request. If you need help, all employees are amazing .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martina, I very much appreciate your comments regarding your stay with. It is always a pleasure to receive positive feedback. I will share your comments with our team especialy with the front desk. I am sure that your feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. We know that the "hardware" needs refreshment. I am sorry for that but we are working on it. Thank´s again . Sincerely, Jürgen Klüpfel General Manager

Karl Couples - 16/08/2018 AccorHotels certified review
« Alles Super »

Alles Super.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr W., ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt in unserem Hotel die Zeit genommen haben, uns zu schreiben und freue mich über den Kommentar, dass "alles Super" war. Jedoch verwirren mich Ihre Ausführungen. Die Servicequalität insgesamt ; Freundlichkeit und Hilfsbereitschaft unserer Mitarbeiter, Qualität der Übernachtung insgesamt, Hilfsbereitschaft des Personals hinsichtlich Tipps zu Ihrem Aufenthalt haben Sie mit jeweils 10 von 100 bewertet. Was ja sehr schlecht ist. Im Detail bewerten Sie jedoch fast immer mit 100 von 100. Waren Sie mit unseren Leistungen so unzufrieden, was ich sehr bedauern würde oder hat es Ihnen bei uns gefallen ? Ich würde mich freuen, wenn Sie uns aufklären würden. Vielen Dank Mit herzlichen Grüßen Jürgen Klüpfel Direktor

Barrett Couples - 12/08/2018 AccorHotels certified review
« Hotel staff is extremely friendly and helpful. Breakfast buffett was high quality and delicious. Room comfortable. »

Very positive and enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rick, We very much appreciate your comments regarding your stay with us.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jürgen Klüpfel General Manager

Grahamn Solo - 09/08/2018 AccorHotels certified review
« Great stay - expensive breakfast! »

My room was quiet and proper. All staff and interactions were great. Breakfast was a bit too pricey though. Carpets due for major clean or replacement but bed was firm and great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, I very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jürgen Klüpfel General-Manager

L. Business - 06/08/2018 AccorHotels certified review
« Excellent »

For sure one of our favourite hotel !

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr L. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Mainz. Über Ihre positive Rückmeldung freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Jürgen Klüpfel Direktor

Brad Business - 05/08/2018 AccorHotels certified review
« A great comfortable stay »

This is a very nice hotel rooms are very comfortable and there is a great selection for breakfast.it is in a quiet location with plenty of parking. It is also a short 10 min walk down into the city centre with plenty of restaurants close by in a lovely city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bradley, I am very happy that you enjoyed your stay with us and appreciate your comments regarding our hotel. It is always a pleasure to receive positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Jürgen Klüpfel General Manager

Alex-dk Couples - 04/08/2018 AccorHotels certified review
« Clean, AC works, good food especially breakfast »

Good hotel, close to the city, friendly staff, clean and nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander, I appreciate your comments regarding our hotel. It is always a pleasure to receive positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of us here as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jürgen Klüpfel General-Manager

Anonymous Business - 03/08/2018 AccorHotels certified review

I have been staying at Novotel’s mainz for years on business. Some rooms have excellent air conditioning in the summer and others do not. Also, in general, the WiFi is not very good. The connections is weak and sometimes very slow. So these are the two things I think could be improved for better customer comfort and experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maile, We very much appreciate your comments regarding your stay with us. I hope this time the air condition was working properly. We have invested quite a lot of money and exchanged fancoils in the room. About the W-Lan we are hoping to improve the speed in the near time. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely, Jürgen Klüpfel General Manager

Noa Families - 28/07/2018 AccorHotels certified review
« Good and comfortable »

Helpful and friendly stuff. Nice rooms, good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noa , I very much appreciate your comments regarding your stay in our hotel.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Jürgen Klüpfel General Manager

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