Hotel - Novotel Mainz
Novotel Hotel Novotel Hotel

Novotel Mainz Hotel

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4.0/5 766 reviews
All hotels in Mainz
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 13  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Bike rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-24:00
    • Opening hours : Week-end 0:00-24:00

Business services

  • 15 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 15 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,399 reviews

Our guest reviews for Novotel Mainz

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 766 reviews
AccorHotels certified review
Ian Business - 14/04/2018
« Happy traveller »

Every thing I like about hotels, experienced here. Swift check in and out, bar staff friendly and efficient breakfast everything I need and plent6 of coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

AccorHotels certified review
Mariah W. Business - 26/03/2018
« Easy »

Rooms are quiet, showers strong and warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

TripAdvisor review
Business - 24/02/2018
« Urgent need of renovation »

Staff at Check in is very friendly and efficient. As a Gold Member i got an upgrade without the need to ask for it. The Breakfast lady behaves more like a bouncer. The bed/pillow were probably quite new and comfortable. However everything else shows lots of wear and tear, bathtub etc. has broken off pieces, table was cracked, carpets full of stains, especially in the corridor. Probably clean but it just doesnt look and feels clean. All in all, the place needs to update fast. I wont be back till they renovate the location.

AccorHotels certified review
Anonymous Business - 15/01/2018
« Consistantly great »

Everybody at Novotel Mainz is always friendly and more than helpful to accomodate us. We hardly ever have to wait for our room. I personally love the heated bathrooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helga P., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Eckert

AccorHotels certified review
Pee J. A. C. Business - 27/12/2017
« Unforgettable First Time Experience in Germany »

Hotel staff was very thoughtful of preparing a Christmas Dinner for all of us. That is the best example of customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

AccorHotels certified review
Richard O. Solo - 11/12/2017
« Richard O’S »

Overall a very nice experience. Staff neglected to clean my room. one day, but after making a request (at 3 pm) with the front desk it was taken care of. Breakfast and bar service were excellent. Constantin is a super nice barman...everyone at Delta enjoys him.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O'Sullivan, We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

AccorHotels certified review
Anonymous Couples - 06/12/2017
« Ms Denise »

We loved the hotel and it’s location The staff was very friendly and helpful Would definitely recommend this hotel to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.R., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

AccorHotels certified review
Anonymous Business - 27/11/2017
« Neat hotel for a decent price. Love the sauna and pool experience! »

It was a very good stay, beds are OK, rooms are nice, only the view outside is not that good. Also would I not advice the "in-house" restaurant as it is far more expensive and less good than the ones outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douwe Van Terwisga, We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

AccorHotels certified review
Lawrence D. Solo - 02/11/2017
« Great professional and courteous front desk staff, excellent and clean room »

Easy check in. Professional booking through a Ms Becker in reservations.Very friendly front desk at check in. Room was very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lawrence D., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

AccorHotels certified review
Kendra H. Solo - 30/10/2017

The front desk staff was helpful and professional. The hotel was clean, Ndola the spa area is great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kendra H., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

AccorHotels certified review
Hylands41 Couples - 30/10/2017
« Good hotel in nice area »

Well located in a basically residential area. About 10 minutes walk from hbf and a few more from the old town. Reception was friendly and efficient and room a good size. Aircon works well and can be switched to night mode for quiet operation. Clean and comfortable. Staff in bar and restaurant efficient but a bit aloof and could be a little more friendly, EXCEPT for the amazing SABRINA who was very welcoming and made us feel at ease, she is a real asset to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher S., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

TripAdvisor review
Business - 28/10/2017
« Clean but expensive for what it is »

Clean room and bedset. Phonical isolation between neighbour rooms is bad. Water temperature in shower is not controllable well. Water pression in the shower is probably the worst part... take double time for a normal shower!

AccorHotels certified review
Anonymous Business - 24/10/2017

The frontdesk,as well as the employees at the restaurant(breakfast) are such a pleasure. They make me feel at home away from home. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martina Hodges, We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

AccorHotels certified review
Dorte D. Business - 18/10/2017
« Nice stay at Novotel in Mainz »

Quick check-in, perfect room and good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dorte D., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Eckert

AccorHotels certified review
Anonymous Business - 15/10/2017
« It was a wonderful stay. »

Friendly, helpful staff. Clean, comfortable room. Breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas W., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Eckert

TripAdvisor review
Business - 14/09/2017
« Noisy and poor service »

The heating was on and the pipes made a lot of noise all night. The elevator is too slow and you spend a lot of time waiting for it. My key card stopped working and I had to get all the way down again to get a new one while the car was waiting for me outside. The restaurant served tenderloin but it was not tender at all. It was quite tough.

AccorHotels certified review
Trevor W. Business - 13/09/2017
« Good Quality Reliable stay »

Stayed many times, always good in a good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor W., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Eckert

AccorHotels certified review
Jenny C. Families - 13/08/2017

I happened to choose this hotel without much expectation, as my family was merely stopping by Mainz because of our train schedule. However, we realized that we found a gem! Staff was welcoming and hospitable, a room was spacious and clean, dinner was great, and most of all, the spa was fascinating! We decided to extend our stay by one day, so that we can enjoy the spa one more day, and had a chance to explore Mainz as well. Wheneve I am in Mainz again, I will definitely stay in this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yougjeen C., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Eckert

AccorHotels certified review
Tim Solo - 02/08/2017
« Great place to stay in Mainz, superb service, bed, and restaurant »

I slept very good in the bed, the breakfast was really nice and the staff was very friendly. The only negative thing was that in the single rooms, the bathrooms are not so nice. I changed rooms once, because the water in the shower had no pressure and kept changing between extremely hot and cold. In the second room the same thing happened, but not as worse as in the first. But would still recommend the hotel to anyone staying in Mainz.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim S., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Eckert

AccorHotels certified review
Anonymous Business - 31/07/2017
« Enjoyed stay »

Perfect stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bart V., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

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