Novotel Mainz Hotel 4 stars

TripAdvisor rating 4.0/5 843 reviews
Novotel Mainz
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Room 1

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Hotel extras

  • Situated on the Kästrich, where Roman legions once made their camps

  • Restaurant and bar in vault inside the city wall

  • Mainz cathedral and museums all within walkingdistance

  • Free WiFi, seminar and meeting rooms with natural light

  • Spacious spa area with sauna, indoor pool and whirlpool bath

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 13.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Bike rack facilities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Mainz

Augustusstrasse 6
55131
mainz
germany

Tel: +4961319540

Fax: (+49)6131954100

Contact email

Check-in from 15h00

Check out up to 12h00

  • S8 :   S8 HAUPTBAHNHOF

  • By plane

    FRANKFURT HAHN AIRPORT At 50km / 31.07 miles

  • By plane

    FRANKFURT INTERNATIONAL AIRPORT At 30km / 18.64 miles

  • By plane

    HHN At 50km / 31.07 miles

  • By train

    MAINZ At 0.5km / 0.31 miles

GPS :49.996432, 8.261789

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 double bed

  • Max. number of persons: x3
  • Area: From 26
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 1 double bed and sofa

  • Max. number of persons: x4
  • Area: From 32
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with 1 single bed

  • Max. number of persons: x1
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

EVENTLOCATION KASEMATTEN

Type of cuisine: Regional

The restaurant is located in a wonderful restored part of the Mainz city wall dating back to the 17th century. Whether with family, friends or colleagues, allow us to spoil you with culinary delights in a stunning setting.

RESTAURANT BAJAZZO

Type of cuisine: Mediterranean

Our modern furnished restaurant is open daily from 6.30am until midnight and seats 120 people. Enjoy the delicious cuisine and fine wines on offer here. We also provide a children's menu for our young guests.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAJAZZO'S BAR

Photo non contractuelle / Strictly non binding

After a tiring day, the Bajazzo's bar is the perfect place to unwind with your favorite cocktail, a cold beer or a glass of wine. Hot and cold snacks are also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 189 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 100 people

Find out more
Novotel Mainz Meeting Room

Our guest reviews for
Novotel Mainz

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,335 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

843 reviews

Customer review rating 4.3/5

Anonymous Business - 18/04/2019 AccorHotels certified review

One tall female staff in the pub are not very friendly

Nice and quiet

Customer review rating 4.3/5

Michael Business - 18/04/2019 AccorHotels certified review

My stay was very nice and quiet. The fitness area is fine. However there is just one treatmill. The pool is fine.

Good option for value for money

Customer review rating 4.3/5

Ron Families - 16/04/2019 AccorHotels certified review

The whole experience was good, check-in was quick and efficient, the room was old but clean and set up to our requirements and was spacious and well kept. Everything was in good repair, but the bathroom had signs that it needs some maintenance. Check-out was less convenient and the fact that you have 1 lift operating all the time and especially on a Saturday is not very customer oriented.

Dear Doron D., Thank you for your good review of our hotel. We are glad that you enjoyed your stay here all in all. We want to apologize for the inconveniences with the lift, because we had last week some trouble with our second elevator. That is right. Now everything is working again. So we hope to see you again very soon, to provide you our best possible service then. Sincerely Markus Pastirmaci Assistant General Manager

Another good week at Novotel Mainz

Customer review rating 4.3/5

Vincent K. Business - 14/04/2019 AccorHotels certified review

As usual, cheering people, great staff, nice room...the option to have the room cleaned or to redeem money to charities or as Club Accor Points is a nice new feature. Otherwise, the usual issue, a very limited choice of entrees at the restaurant, that I have already reported. I would expect more choices in a Novotel.

Dear Vincent K., Thank you for your good review of our hotel. We are glad that you - all in all - enjoyed your stay. You are right, that at the moment our menu ist not that big. We are discussing it, how to deal with this in the future. We hope to see you soon again in the future! Sincerely yours Markus Pastirmaci Assistant General Manager

Business Visit

Customer review rating 4.3/5

Claudia Business - 12/04/2019 AccorHotels certified review

Every time that I travel to Mainz I look foward to stay at Novotel. Always make my business travel more comfortable.

Dear Claudia J., Thank you so much for the great review of our hotel! We are glad, that you enjoyed your stay here and we hope to see you again very soon. Sincerely yours Markus Pastirmaci Assistant General Manager

Enjoyable and quiet stay

Customer review rating 4.3/5

Anonymous Couples - 12/04/2019 AccorHotels certified review

Friendly staff, good food and quiet spa

Dear Heinrich F., We thank you for the very good review of our hotel. We are glad, that you enjoyed your stay so much and we hope to see you again very soon. Sincerely Markus Pastirmaci Assistant General Manager

Excellent, as always!

Customer review rating 4.3/5

Marc Couples - 12/04/2019 AccorHotels certified review

I stay here frequently as a crew member and this personal stay was excellent, as always. Thank you to the outstanding staff!

Dear Marc H., thank you very much for the great review and the kind words for our hotel and our staff! We are happy, that you are so often our guest and we are looking forward to seeing you again very soon! Sincerely yours Markus Pastirmaci Assistant General Manager

Great Hotel

Customer review rating 4.3/5

Ursula S. Business - 03/04/2019 AccorHotels certified review

The front desk personnel is very kind and professional. Rooms are clean and beds are super comfy. I used the pool, just love the ambience in the pool and spa area. An overall positive experience at Novotel!

Dear Ursula S., Thank you for your great review of our hotel! We are so excited, that you enjoyed your stay here so much. We will be very happy to see you soon again! Sincerely yours Markus Pastirmaci Assistant General Manager

I still love to stay at Novotel Mainz but the rooms are getting a little bedraggled.

Customer review rating 4.3/5

Gerald N. Couples - 01/04/2019 AccorHotels certified review

Great stay except for the title sentence and there were two small problems with the room that I reported to the front desk and they said they would send someone to take care of them, they never showed up. I was in room 202 and the seal for the shower door glass was missing causing water to leak over the edge of the tub when showering. the second problem was the sink faucet was missing the out flow aerator causing the water to spray every where when the faucet was turned on. Theas problems are still not fixed to my knowledge.

Dear Gerald N., Thank you for your good review of our hotel. We are happy, that you all in all enjoyed your stay. But also thank you for your information regarding your problems in the room. We will talk within our team about this case, because this is not the normal handling of a problem. We also already informed our technician to solve this case. Thank you again for your time to write us some lines. We hope to see you soon again! Sincerely Markus Pastirmaci Assistant General Manager

Good business stay

Customer review rating 4.3/5

R. M. Business - 27/03/2019 AccorHotels certified review

Staff was friendly. More than at most Accor hotels. However coffee on the run just for Aircraft staff is too bad... Some of us business people just need a coffee on the run offered. If that is ok ;)

Dear M. R., thank you for the great review of our hotel. We are very happy, that our staff met your full expectations! For coffee on the run feel free to ask our restaurant-staff :-) Hope to see you again one day in the future. Sincerely Markus Pastirmaci Assistant General Manager
Customer review rating 4.3/5

Xuelin Y. Business - 25/03/2019 AccorHotels certified review

The overall environment is good. The reception service is also good. I found a small insert in the room desk, and one day when I return at 9:30 pm, the room was not cleaned. I guest it was forget ...

Dear Xuelin y., We very much appreciate your comments regarding your stay at the Novotel Mainz. For us it is always a pleasure to receive positive feedback from our guests. Thank you for the information with the cleaning, we will check what happened. Normally it is not happening, that a room is forgotten. We will share you feedback with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Markus Pastirmaci Assistant General Manager

Good hotel in the center of Mainz

Customer review rating 4.3/5

Natalia Business - 25/03/2019 AccorHotels certified review

Quite good, but with improvement potential: 1. The shower head is small, primitive and doesn't hold. 2. The bath has scolded spots and looks old. 3. Not sure if the temperature regulator works - for me it was too warm to sleep and I didn't manage to change. 4. The menu in the restaurant is very limited for those who do not eat grains. Had to order a burger both evenings and leave the bread aside. No single other options grain- or glutenfree. Also the service was overstrained. The good things were: 1. Great breakfast - much better than the evening menu. 2. Beds were ok. 3. The room altogether looked nice and quite new. 4. Friendly reception staff.

Dear Natalia R., Thank you for the review of our hotel after your stay. On the one hand, we are happy, that you enjoyed your breakfast, the room and the bed and that our reception staff did a great service. On the other hand, of course, we cannot be satisfied, if you aren't. Our hotel-technician is checking the bathroom and is looking, what he can do. Thanks for the information. We also pass your information to our restaurant-manager, so that he can use your information to improve our service in the restaurant. If there is anything, that is not in order during your stay, feel free to contact our 24h reception team to find a solution. Our friendly team will help you! Please take our apologies for the circumstances you had. We hope, you will give us a new chance in the future, to serve you better then. Sincerely Markus Pastirmaci Assistant General Manager

Clean, Euro-style hotel decor, pleasant staff.

Customer review rating 4.3/5

Therese M. Business - 23/03/2019 AccorHotels certified review

This hotel has very pleasant staff members. The hotel rooms are a good size and clean, but with typical Euro-style furnishings (i.e. not warm or particularly comfortable). Television channels have everything from German to Cuban, however English speaking channels, particularly movies and U.S. news programming are inadequate. Fine if you are on business, or if you use your computer for streaming shows.

Dear Terri M., We very much appreciate your comments regarding your stay at our Novotel Mainz. We are happy, that you, all in all, liked it in our hotel. Of course it is important for us, to receive feedback from our guests. So we can see, where it is possible for us to improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Markus Pastirmaci Assistant General Manager

ISH Exibition 2019

Customer review rating 4.3/5

Glenn B. Business - 17/03/2019 AccorHotels certified review

The facilities met my requirements, I enjoyed the staff and facilities at the bar. The reception staff were very helpful. Rooms were adequate. I did have breakfast the 1st morning but didn't find the range suitable so didn't eat breakfast again. I also used room service once and was pleased to find the quality of the food was very good. Overall the stay was very good

Dear Glenn B., Thank you very much for the good review of our hotel. We are happy, that you enjoyed your stay and we hope to see you again in the future. Sincerely Markus Pastirmaci Assistant General Manager

Bad attitude from staff

Customer review rating 4.3/5

Ary Families - 04/03/2019 AccorHotels certified review

From checkin already got bad attitude just because i ask for late check out that i already book from the apps, and the answer was i cannot get that late check out. After check out we ate lunch but from body language and how to treat your member customer was very very very bad. The only thing was good is the room is very nice and big enough, also breakfast menu was good

Dear Aryanto Putra Rudolf K., Thank you for taking the time to tell us about your experience at our Novotel Mainz. We are sorry, that your experience did not meet your full expectations. Please allow us to express our sincerest apologies. If a customer is not satisfied, we are either not. We will take all your mentioned points to our team-meetings and we will train our staff members, so that we can continously provide our best service to all of our customers. Normally we provide the best possible service, this was surely not our standard. We appreciate your sharing your concerns and want to apologize again for the circumstances. But it is our hope that you will give us the opportunity to better serve you one day in the future. Sincerely M. Pastirmaci Assistant General Manager

Everything great

Customer review rating 4.3/5

Tim Business - 02/03/2019 AccorHotels certified review

Great like always.

Sehr geehrter Herr S., haben Sie vielen herzlichen Dank für die sehr gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns sehr, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen aus Mainz Markus Pastirmaci Stellv. Hoteldirektor

Great improvement

Customer review rating 4.3/5

Kenny W. Business - 01/03/2019 AccorHotels certified review

It is a great improvement in service level for check-in. Great help from Check in to link my Accor plus account with the current Accor account. The bedroom also now provide bathroom slippers.

Dear Liang Yong Kenny W., Thank you for the great review of our Novotel Mainz. We are glad that you enjoyed your last stay and hope that there will follow many more stays in the future. Sincerely Markus Pastirmaci Stellv. Hoteldirektor

Ing. Mr.

Customer review rating 4.3/5

Pavol V. Business - 23/02/2019 AccorHotels certified review

it is not first time when I booked Your hotel. Basically any time when Im in Frankfurt Im rather moving to Your hotel in Mainz because of very good experience with your staff and so on

Dear Pavol V., it is always a pleasure to have you here in our hotel. We are and we will always be happy, when we are your first choice, when you travel to the area of Frankfurt. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours Markus Pastirmaci Assistant General Manager

Fabulous stay

Customer review rating 4.3/5

Vyomesh S. Business - 18/02/2019 AccorHotels certified review

Very good breakfast excellent service

Dear Vyomesh S., Thank you for the great review of our hotel. We are happy, that you liked your stay so much and we hope to see you again very soon. Sincerely Markus Pastirmaci Assistant General Manager

Great place, poor restaurant menu

Customer review rating 4.3/5

Vincent K. Business - 17/02/2019 AccorHotels certified review

Wonderful place and staff, with one major issue, very poor menu choice at the restaurant (although great staff). Worst Novotel menu I had never seen

Dear Vincent K., Thank you for the good review of our hotel. On the one hand we are happy that you enjoyed your stay, on the other hand, we will see what we can do with the menu in future. Thanks for the information. We hope to see you again one day. Sincerely Markus Pastirmaci Assistant General Manager
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