Hotel - Novotel Mainz
Novotel Hotel Novotel Hotel

Novotel Mainz Hotel

4.0/5 818 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 13  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Bike rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-24:00
    • Opening hours : Week-end 0:00-24:00

Business services

  • 15 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 15 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,835 reviews

Our guest reviews for Novotel Mainz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 818 reviews
Anonymous Couples - 11/11/2018 AccorHotels certified review
« Met our needs and expectations perfectly »

Early check in, comfortable clean room, great breakfast, great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reinhold M., I very much appreciate your comments regarding your stay at our hotel and I am happy that you liked it.. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Jürgen KLüpfel General Manager

Stephen F Family - 08/11/2018 TripAdvisor review
« A wonderful and convenient hotel for the English speaking tourist »

Had a great 4 nights here. The staff was excellent and very helpful. The breakfast is generous with something for everyone. The facility is clean with multiple amenities. Although I did not use the pool or sauna or gym, family members did and enjoyed it. The hotel is within easy walking distance to the old town and the Rhine River. There are fun restaurants in the area. I would return. The only two less than glowing comments are that 1. I would have preferred a queen sized bed instead of the standard double for the two of us; and 2. the hallway carpeting is stained and in need of replacement soon. However, everything was very clean.

S. F. Families - 06/11/2018 AccorHotels certified review
« Wonderful staff make this hotel pleasant. »

The staff in the reception area, the dining room, and room service department were all flexible and pleasant and competent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F. S., I very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Jürgen Klüpfel General Manager

Martina S. H. Business - 06/11/2018 AccorHotels certified review

As always, my home awsy from home. I had the breakfast bar and couldn't find any ham, saw the "chef" asked about it and within 4 munutes he came to my seat and served a few slices on a plate to me. If that is not great customer service. Thank you, your staff is greatest asset.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martina H., I very much appreciate your comments regarding your stay at our hotel and I am very happy that you enjoyed it. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Your experience at breakfast is one of these shining moments we try to give to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Jürgen Klüpfel General Manager

Anonymous Business - 05/11/2018 AccorHotels certified review

It was"ok". I stayed there for three weeks so a more spacious room would have been nice. Also, there are limited dining options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Calvin Norman H., I very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. To stay for three weeks in a normal hotel room is not really what one want`s. Our menu with the daily extras is thought for our guests who stay in average two nights and they love to go downtown. Mainz is a very historical city with lots of offers. Thank you again for sharing your experience. Sincerely, Jürgen Klüpfel General Manager

Anonymous Business - 04/11/2018 AccorHotels certified review
« Typical European hotel, clean and spare in design. »

Pleasant staff, nice size rooms, although the room was quite chilly. This hotel has improved their tv viewing for English speaking channels, but could use a movie channel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terri M., I very much appreciate your comments regarding your stay at our hotel and I am happy that you liked it. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you for your comment about the towels. I will look into that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Jürgen Klüpfel General Manager

Anna B. Couples - 01/11/2018 AccorHotels certified review
« Great hotel »

Excellent experience! Stayed in a standard room, but the bed was extremely comfortable. Was nice having a window to the front. Shower was strong pressure, and very hot water. Staff was very nice and courteous. WiFi could have been a little stronger, but otherwise, loved our stay. The spa could use a hot tub, but the sauna and cold bath was a nice experience. Also, the gym could use a little expanding, there’s plenty of used space downstairs. The restaurants were great too. Thanks for a lovely stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna B., I very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Jürgen Klüpfel General Manager

K. Families - 31/10/2018 AccorHotels certified review
« TOO EXPENSIVE »

Price simply too high for one night 297 Euro

Our hotel has responded to the review
Our hotel has responded to the review

Guten Morgen Herr K. , ich danke Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt in unserem Haus und freue mich, dass es Ihnen bei uns gefallen hat. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für uns, die wir Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Doch leider konnten wir Sie von der Preis / Leistung nicht überzeugen. Manchmal wird der Preis noch zusätzlich über "Angebot und Nachfrage" geregelt. Das ercheint für unsere Gäste nicht immer fair. Ich wünsche Ihnen ein angenehmes Wochenende.. Mit herzlichen Grüßen Jürgen Klüpfel Direktor

Anonymous Business - 31/10/2018 AccorHotels certified review
« Very good »

Friendly personel, clean and comfortable rooms,nice reception lounge...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debora D., I very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Jürgen Klüpfel General manager

Anonymous Business - 27/10/2018 AccorHotels certified review
« My reading glasses were stolen from the room »

The first day, my reading glasses were stolen by the cleaning personnel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia Miss L., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry that your reading glasses disappeared. We checked everything and spoke to the cleaners. I wouldn`t think they have been taken away with intent. If you tell us the amount you paid for it and a bank account we would be happy to refund you. That is the least we can do. Sincerely, Jürgen Klüpfel General Manager

Anonymous Families - 20/10/2018 AccorHotels certified review
« A little outdated but the nice staff made up for that. »

A little outdated rooms but good food in the restaurant and nice staff. Overall I would recommend it.

S Solo - 17/10/2018 AccorHotels certified review
« a basic novotel »

The hotel is well situated for the city and vey convenient for the trrain station. Somewhat dated, particularly the bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan M., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I agree with you that the hotel needs some renovation. This affords a larger investment. We are working on that. Thank´s again. Kind regards Jürgen Klüpfel General Manager

G. M. G. Couples - 15/10/2018 AccorHotels certified review
« Wonderful experience »

Very well organized hotel, Neat rooms, and professional staffs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monday G., I very much appreciate your comments regarding your stay at our hotel and I am very happy you liked it. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Jürgen Klüpfel General Manager

Rosemary M. Business - 15/10/2018 AccorHotels certified review
« Hotel met all expectations and more »

Booked ten rooms, asked for one mobility room with interconnecting doors. All rooms were perfect and hotel staff accommodated all of our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosemary M., I very much appreciate your comments regarding your stay at our hotel and I am satisfied that you liked it.. It is always a pleasure to receive positive feedback. I am sure that your feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as this one. Sincerely, Jürgen Klüpfel General Manager

Andrew Families - 14/10/2018 AccorHotels certified review
« meets exspectation »

everything went well, comfortable, clean, freindly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew K., I very much appreciate your comments regarding your stay at our hotel and I am satisfied you liked it.. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as this one. Sincerely, Jürgen Klüpfel General Manager

A.a. Families - 13/10/2018 AccorHotels certified review
« Engineer »

In general pleasant. Except : 1- Bed mattresses not comfortable. 2- When complained to hotel staff they offered a room change but the problem remained. 3- In the swimming pool you had no drying facilities for the swimming suites before returning to the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulhadi A., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Our matresses are pretty new. They are 3 years old. I will look into this matter personally. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jürgen Klüpfel General Manager

Lili Business - 12/10/2018 AccorHotels certified review
« As usually-very good service from the team & super comfortable bedding »

I’d like to take the opportunity to express my gratitude for the super professional and warm service from the staff at the reception, the restaurant, the bar I receive each time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liliya G., I very much appreciate your comments and I am very happy that you enjoyed your stay with us again. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Have a nice weekend. Sincerely, Jürgen Klüpfel General Manager

Roberto V. Business - 08/10/2018 AccorHotels certified review

Nice accomodation, but I would have appreciated to be informed that I needed a green sticker for entering by car the green zone of Mainz

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto V., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In Germany all cars have to have these stickers by law. They have different colours depending how clean they are. In most cities you need the green standard. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jürgen Klüpfel General Manager

Anonymous Families - 08/10/2018 AccorHotels certified review

Pre-check in online didn't work and had to be redone when we arrived. Great location close to main train station but very quiet. Very comfortable beds. Air-conditioning was quiet and efficient on lowest setting. Windows could be opened, a huge plus. A couple of issues: the sofa bed, when extended, blocked the path almost completely through the room and made it very difficult to get to the bathroom, especially in the middle of the night. Also, hotel breakfast was expensive however there is a supermarket 3 minutes walk away where we got fresh rolls, ham and cheese for a fraction of the cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica C., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. I am sorry the pre-check in didn`t work properly. Thank you again for sharing your experience. With kind regards Jürgen Klüpfel General Manager

Yasser M. Solo - 06/10/2018 AccorHotels certified review

I had a nice stay, but I feel the place needs some fresh look

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yasser M., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Yes it´s time to fresh up the hotel. That needs a bigger investment. We are working on that. Thank you again for sharing your experience. With kind regards Jürgen Klüpfel General Manager

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