Hotel - Novotel Mainz
Novotel Hotel Novotel Hotel

Novotel Mainz Hotel

4.0/5 784 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 13  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Bike rack facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00-24:00
    • Opening hours : Week-end 0:00-24:00

Business services

  • 15 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 15 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 1,449 reviews

Our guest reviews for Novotel Mainz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 784 reviews
Anonymous Business - 10/06/2018 AccorHotels certified review
« Always a pleasure »

Truly enjoyed my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

Mariah Business - 04/06/2018 AccorHotels certified review
« Too warm »

It has been hot and there was not AC in my room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariah W., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Eckert

Business - 31/05/2018 TripAdvisor review
« Poor shower water, dirty room »

The big trouble: the water came very small , sometimes it was very hot shortly and than very cool during the shower. The room is a little dirty. It is not suggested by me to stay this hotel again. It should be better for a 4 Star hotel....

Couples - 28/05/2018 TripAdvisor review
« Loved it! We’ll stay here every time! »

We lucked out when we found this hotel 5 years ago. I never knew hotels could have such a wonderful spa, included in the price! If you’re not from Europe, and have never really experienced nude spas, this would be the perfect place to try it. Private and never busy! You’ll love the sauna, steam room, cold tank, quiet room, and fresh air room! We only wish there were more vegan options.

Business - 08/05/2018 TripAdvisor review
« Good stay »

Except the poor & unprofessional attitude during check in it was a good and comfort stay. During my stay for three nights house keeping provided a very quick and perfect service. Parking fees was very costly.

Martina S. H. Business - 29/04/2018 AccorHotels certified review
« Home away from home »

I was in need of ice for my injured foot, no questions asked, I received it. Ordered a salad from the restaurant,it was excellent. The staff was as always amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martina H., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Ecekrt

Anonymous Business - 28/04/2018 AccorHotels certified review

Holger, at the front desk, is always so welcoming and knowledgeable. My room was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kendra H., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Eckert

Tim Solo - 18/04/2018 AccorHotels certified review
« My favorite hotel in Mainz »

Clean, nice room, friendly staff, perfect location walking distance to all hot spots in Mainz but hidden away surrounded by parks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim S., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Eckert

Ian Business - 14/04/2018 AccorHotels certified review
« Happy traveller »

Every thing I like about hotels, experienced here. Swift check in and out, bar staff friendly and efficient breakfast everything I need and plent6 of coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

Mariah W. Business - 26/03/2018 AccorHotels certified review
« Easy »

Rooms are quiet, showers strong and warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

Business - 24/02/2018 TripAdvisor review
« Urgent need of renovation »

Staff at Check in is very friendly and efficient. As a Gold Member i got an upgrade without the need to ask for it. The Breakfast lady behaves more like a bouncer. The bed/pillow were probably quite new and comfortable. However everything else shows lots of wear and tear, bathtub etc. has broken off pieces, table was cracked, carpets full of stains, especially in the corridor. Probably clean but it just doesnt look and feels clean. All in all, the place needs to update fast. I wont be back till they renovate the location.

Anonymous Business - 15/01/2018 AccorHotels certified review
« Consistantly great »

Everybody at Novotel Mainz is always friendly and more than helpful to accomodate us. We hardly ever have to wait for our room. I personally love the heated bathrooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helga P., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Eckert

Pee J. A. C. Business - 27/12/2017 AccorHotels certified review
« Unforgettable First Time Experience in Germany »

Hotel staff was very thoughtful of preparing a Christmas Dinner for all of us. That is the best example of customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

Richard O. Solo - 11/12/2017 AccorHotels certified review
« Richard O’S »

Overall a very nice experience. Staff neglected to clean my room. one day, but after making a request (at 3 pm) with the front desk it was taken care of. Breakfast and bar service were excellent. Constantin is a super nice barman...everyone at Delta enjoys him.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

Anonymous Couples - 06/12/2017 AccorHotels certified review
« Ms Denise »

We loved the hotel and it’s location The staff was very friendly and helpful Would definitely recommend this hotel to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.R., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

Anonymous Business - 27/11/2017 AccorHotels certified review
« Neat hotel for a decent price. Love the sauna and pool experience! »

It was a very good stay, beds are OK, rooms are nice, only the view outside is not that good. Also would I not advice the "in-house" restaurant as it is far more expensive and less good than the ones outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douwe V., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

Lawrence D. Solo - 02/11/2017 AccorHotels certified review
« Great professional and courteous front desk staff, excellent and clean room »

Easy check in. Professional booking through a Ms Becker in reservations.Very friendly front desk at check in. Room was very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lawrence D., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

Kendra H. Solo - 30/10/2017 AccorHotels certified review

The front desk staff was helpful and professional. The hotel was clean, Ndola the spa area is great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kendra H., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

Hylands41 Couples - 30/10/2017 AccorHotels certified review
« Good hotel in nice area »

Well located in a basically residential area. About 10 minutes walk from hbf and a few more from the old town. Reception was friendly and efficient and room a good size. Aircon works well and can be switched to night mode for quiet operation. Clean and comfortable. Staff in bar and restaurant efficient but a bit aloof and could be a little more friendly, EXCEPT for the amazing SABRINA who was very welcoming and made us feel at ease, she is a real asset to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher S., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Janine Guckes

Business - 28/10/2017 TripAdvisor review
« Clean but expensive for what it is »

Clean room and bedset. Phonical isolation between neighbour rooms is bad. Water temperature in shower is not controllable well. Water pression in the shower is probably the worst part... take double time for a normal shower!

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