Hotel - Mercure Parkhotel Krefelder Hof
Mercure Hotel Mercure Hotel

Mercure Parkhotel Krefelder Hof

4.0/5 375 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • DUESSELDORF AIRPORT
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Well-being
    • Massage
    • Sauna
  • Golf course 18 holes  (Nearby)
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 13 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

At the 4-star Mercure Parkhotel Krefelder Hof, you have the choice between Standard, Superior and Privilege Rooms or spacious Suites. And you will sleep even more comfortably with a pillow chosen from our pillow menu.WIFI is available in all 160 rooms and most rooms are air conditioned. One child aged up to 12 years can sleep in their parents' room free of charge. We will provide a crib on request. Your pet is welcome (charge of EUR 12 per night).

  • 160 rooms
  • 157 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 family rooms
  • 20 connecting rooms
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Fax machine
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 1,946 reviews

Our guest reviews for Mercure Parkhotel Krefelder Hof

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 375 reviews
Y Business - 02/08/2018 AccorHotels certified review
« Good service »

Everything was great except charging wrong amount when check out. I have already prepaid the full amount, but I was charged 300Euro. I claimed the wrong amount. Then the second bill was more than 100Euro because they charged me breakfast for every single day. I did not order breakfast, and I just had breakfast one day. The third bill was finally correct. I was a bit disappointed. If I notice the wrong bill after when I come back to my country, it would be more time consuming to prove the wrong amount and refund the amount. But again, they usually provide good service. I’ll come back to this hotel next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Atsushi M., Thank you for taking the time to review us. I'm sorry they were miscalculated and at the check out we should have asked you if they had breakfast. Here we would have noticed immediately that we did something wrong. Thanks again for giving us a second chance. Sincerely, Bart Vaessen General Manager

Tony C. Business - 31/07/2018 AccorHotels certified review

Room was a little dated, but overall stay was good but more expensive than my regular Krefeld hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony C., thank you for your feedback. and sharing your experience. Sincerely, Bart Vaessen General Manager

David P. Business - 28/07/2018 AccorHotels certified review
« Everything up to stabdard and as expected »

Room,wifi, restaurant all good. My only dislike is being charged for car parking ?10EUR a day for outdoor parking not in a city centre - bad policy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David P., thank you for the positive feedback, I'm sorry but the parking prices are adapted to the city. Sincerely, Bart Vaessen General Manager

Maureen Business - 25/07/2018 AccorHotels certified review
« My home away from home »

My stay at the Mercure ParkHotel in Krefeld is always a pleasant one. Accommodations are always clean and comfortable and the restaurant is the best! The people are friendly and professional and make me feel welcomed when returning from a long day at work. Coming from the US for up to two months at a time, the staff have become my second family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maureen M., I very much appreciate your comments regarding your stay at the Mercure Parkhotel Krefelder Hof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Bart Vaessen General Manager

Carlos Families - 24/07/2018 AccorHotels certified review
« Comfortable stay »

I stayed with my wife and two children for one night. It was comforable due to the good location and parking availability. It was slightly too hot in the room and the bed too soft for my taste. The breakfast was very good although i missed better local products.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos B., thank you very much for your comments regarding your stay at the Mercure Parkhotel Krefelder Hof. It is always a pleasure to receive positive feedback. Next time book a privilege room, so you have an air conditioner in the room. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Bart Vaessen General Manager

July Business - 23/07/2018 AccorHotels certified review
« Nice Hotel »

Nice, clean, friendly staff and Good Food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anders L., thank you for your positives feedback for our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Bart Vaessen General Manager

Anonymous Friends - 13/07/2018 AccorHotels certified review
« beutiful location and friendly service »

hope to come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for your positive review of your stay with us. I will be my pleasure to forward your comments to my team! Kind regards, Bart Vaessen General Manager

H. Business - 11/07/2018 AccorHotels certified review
« 3 Nights,4 Days, comfort really good & staff excellent »

The welcome team was really nice, helpful and you feel good when you arrive. During the stay everybody is nice and smiling. Restaurant guys really great!! The little + was in the morning when I went for the breakfast, A lady from the staff made me a wonderful latte macchiato. Keep on this way!! And thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for your positive review of your stay with us. It will be my pleasure to forward your comments to my team! Kind regards, Bart Vaessen General Manager

Kaveh R. Business - 11/07/2018 AccorHotels certified review

The room lacked several items. Shoe horn, iron, slippers. These are small items that should be in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for your feedback regarding your stay with us. I am sorry that your stay did not meet your expectations. Please accept my sincerest apologies for the inconveniences. According to the German Star ranking a four star hotel does not need to provide a shoe horn, iron / board, slippers or other pleasantries. A four star hotel needs to have 5 items at the reception, which can be ordered by the guest. During your next stay with us just give your requests to our receptionist and they will be happy to bring them to your room. Kind regards, Bart Vaessen General Manager

Nina P. Business - 07/07/2018 AccorHotels certified review
« Lovely hotel »

Lovely and clean and comfortable beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.p., Thank you for your positive review of your stay with us. My team and I are looking forward to welcoming you back to our Mercure hotel. Kind regards, Bart Vaessen General Manager

Gethin T. Business - 05/07/2018 AccorHotels certified review
« VERY SMOOTH AND EFFICIENT »

VERY SMOOTH

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank your for your positive review of your stay with us. My team and I are looking forward to welcoming you back at our Mercure Hotel. Kind regards, Bart Vaessen General Manager

Kb Business - 28/06/2018 AccorHotels certified review
« Comfortable and Friendly Stay »

Comfortable and Friendly Stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you for your positive review of your stay with us. It will be my pleasure to forward your comment to my team. Kind regards, Bart Vaessen General Manager

Zioste Business - 24/06/2018 AccorHotels certified review
« Nice Hotel »

Polite staff, good location, quiet room and nice breakfast.

Mike A. Business - 23/06/2018 AccorHotels certified review
« Could not find fault »

On arrival the greeting was warm and sincere. The rooms spacious and clean. I slept well which is unusual when I stay in hotels. Breakfast was good and coffee was always available. I have no complaints at all.

A Business - 16/06/2018 AccorHotels certified review
« Very nice park »

Hotel room is normal level. But very relaxing in the park. Nice breakfast Friendly staff I love the rent a bicycle Also restaurants near hotel are great I’ll repeat next month

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you very much for your review of your last stay with us. I will be very happy to forward your positive comments to my team. I am looking forward to welcoming you back to our hotel in July! Kind regards, Bart Vaessen General Manager

Couples - 08/06/2018 TripAdvisor review
« Wouldn’t want any other hotel in Krefeld »

This hotel has consistently served us supremely in the last 20 years. We love staying there. The service is personal and nothing is too much trouble for the staff. We are wholly converted to the Accor chain and use their hotels wherever we go.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ChristianeH215, Thank you for your positive review of your stay with us. It is good to hear that our service is still as good as 20 years ago! Kind regards,

Terry P. Business - 30/05/2018 AccorHotels certified review
« An excellent friendly hotel »

Recently, my wife and I stayed at the Mercure Park Hotel in Kresfeld. It was a most enjoyable experience. The hotel staff are friendly and very helpful. The restaurant was superb, the food good and very well prepared. The restaurant staff, especially the senior waiter was excellent and made us feel at home. Breakfast was very good and again the staff were pleasant and extremely helpful and courteous. The room was clean and comfortable. Overall, our stay was.exceptionally good. I would definitely recommend the Mercure Park Hotel to my friends and colleagues should they be coming to Krefeld.

Anonymous Business - 26/05/2018 AccorHotels certified review
« Good as always! »

Good as always!

Patrick Couples - 24/05/2018 AccorHotels certified review
« Relaxing weekend trip »

We stayed for a weekend trip on a Bongo experience. Our room was fine. The hotel was bright and clean. The breakfast was superb and overall the staff were excellent. One evening meal was included and this was very nice. However we were not made feel as valued customers by the older head waiter. We ordered a cheese course as extra to the meal. A fine plate of cheese arrived but without mentioned crostini. When we asked for some bread, it was not seen as an issue, took time to come and then just 4 tiny pieces. Our overall experience in the hotel was excellent but this type of incident can change the whole opinion. We were quite annoyed by the end of the meal although we were in good spirits when we started.

D. Couples - 23/05/2018 AccorHotels certified review
« Mr. D. Alexandre »

Hotel is a bit old, personal informed that's in renovation but the chamber are old. The cleaning is done properly even that in the swimming pool, I noticed some dust in the pool. The personal of the hotel are very kind and do their job professionally. I was disappointed as I'm my reservation via bongo and it was written "dinner with 2 courses" instead we received a poor buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you foryour feedback regarding your stay with us. I am very sorry that the dinner in our restaurant did not meet your expectations. Please accept my sincerst apologies for the inconveniences this has caused. My staff offered the buffet because most guests prefer the choise which a buffet offers over a fixes two-course-menu. Of course you should have the possibility to decline the buffet and get the fixed two-course menu instead. I will speak to my staff to make sure that this does not happen again. I do hope that you will give us another chance and visit our Mercure Hotel in Krefeld again. Kind regards Bart Vaessen General Manager

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