Hotel - Mercure Parkhotel Krefelder Hof
Mercure Hotel Mercure Hotel

Mercure Parkhotel Krefelder Hof

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4.0/5 356 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • DUESSELDORF AIRPORT
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying, Nearby)
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Massage  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
  • Beach and water sports  (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities
    • Badminton (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 17 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

At the 4-star Mercure Parkhotel Krefelder Hof, you have the choice between Standard, Superior and Privilege Rooms or spacious Suites. And you will sleep even more comfortably with a pillow chosen from our pillow menu.WIFI is available in all 160 rooms and most rooms are air conditioned. One child aged up to 12 years can sleep in their parents' room free of charge. We will provide a crib on request. Your pet is welcome (charge of EUR 12 per night).

  • 160 rooms
  • 157 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 8 family rooms
  • 13 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Web TV
    • Crib on request
    • Printer
    • Computer
    • Fax machine
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,601 reviews

Our guest reviews for Mercure Parkhotel Krefelder Hof

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 356 reviews
AccorHotels certified review
Anonymous Couples - 30/01/2018
« Nice hotel »

Rooms are a bit old but very clean. Swimming pool was very old and there were a lot of dust on the ceiling. It should be renewed soon in my opinion. There was a coctail at the Hotel on the night that we stayed and restaurant was fully booked. Receptionist Ozlem helped us a lot and reserved a nice table at a very closeby tapas restaurant. All stuff members were very helpful and kind. Location of the hotel is nice. Castle of Krefeld is closeby as well as the old city center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Oguz, Thank you very much for your feedback regarding your stay with us. I am very sorry that the visit at the pool was not to your satisfaction.Moreover, we will have to close the pool down from the 01. July 2018 onwards. Nevertheless, I hope that you will visit us again and have the opportunity to dine in our restaurant as well! Kind regards from Krefeld, Bart Vaessen General Manager

AccorHotels certified review
Judit Business - 29/01/2018
« High standard - as usual »

I use to stay in your hotel frequently and I always enjoy it. I like to new design and the refreshed menü of the restaurant.

AccorHotels certified review
Kris Families - 25/01/2018
« only the breakfast was good »

We stayed in this hotel with our 2 children of 1 and 2 years old. Apperently it was also the weekend the hotel was full of carnaval meetings. I had to pay 11 euros a day to make use of their parking while every evening their parking was full of cars for the carnaval evenement and i had to search and eventually had to park in the back of the hotel. Also the bars for the parking was almost all day open so everone could get in and out for free. I also couldn't get into the bar to get a drink because there was a reception going on. Communication was sometimes difficult because some off the staff talking english was not so good. The beds were very hard. But most of all was it the swimming pool in the hotel that was very bad. It was (like a lot of comments they had in the past) ice cold. It was very cold in the water but out of the water the heating didn't work so it was even more cold to get out. We chose this hotel for its indoor swimming pool but went with our 2 children somewhere else to find a pool for them to play. I cant understand if you had so many bad comments about your swimming pool why you wouldn't do something about it. The degrees are definitely not the same as in a public swimming pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for your feedback regarding your stay with us. I am very sorry that your stay did not meet your expectations.Please accept my sincerest apologies for the inconveniences the carnival event and the cold swimming pool have causes. Unfortunately, the heating at the swimming pool broke down and we have to wait several weeks to get a date from an engineer to fix the problem. Furthermore, we have informed all our partners, including Bongo, about the situation with our pool. I appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Kind regards, Bart Vaessen General Manager

AccorHotels certified review
John Business - 13/01/2018
« Business trip »

Room was OK, breakfast OK only please do something with your coffee machine (it breaks down regularly). Also asking whether the guest needs parking access should be standardized at checkin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you very much for your feedback regarding your your stay with us. I have one question regarding the coffee machine: do you mean the one in the room or at the breakfast? I am looking forward to welcoming you back to the Mercure Parkhotel Krefelder Hof. Kind regards, Bart Vaessen General Manager

AccorHotels certified review
Sandra Business - 04/12/2017
« Very good! »

Neat room. Calm environment. Good breakfast. Extremely helpful staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, Thank you very much for your positive review of your stay with us. I will be pleased to share your comments with my team. Kind regards Bart Vaessen General Manager

AccorHotels certified review
Anonymous Business - 03/12/2017
« just a little room to improve »

The bathroom towels are ridiculously small and thin. Also a only providing a single duvet in a double bed leaves you very cold when you turn over in the night. If it's a double bed single occupancy please use a double duvet Very friendly staff at reception at breakfast and at the bar

Our hotel has responded to the review
Our hotel has responded to the review

Dear mrs. D., Thank you for your positive review of your stay with us. I will be pleased to share your comments with my team. Kind regards, Bart Vaessen General Manager

AccorHotels certified review
Christophe L. Business - 13/11/2017
« No more fitness room »

I use to stay in this hotel and last week I was very disappointed that there is no more fitness room. The machine were old but I used to practice on the elliptical bicycle. That's a pity that there they not renew them, this hotel is big enough to have a fitness room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for your feedback after your stay with us. I am sorry that we can no longer provide a "fitness room". The three fitness machines in front of the sauna were not really offering a real fitness feeling. Moreover, we had several complaints from sauna guests about the disturbance from the fitness guests when resting after going to the sauna. Therefore we decided to offer our guests a quiet resting room for the sauna only. I am looking forward to your next stay with us at the end of November. Kind regards, Bart Vaessen General Manager

AccorHotels certified review
Belgium Business - 31/10/2017
« Standard hotel experience »

I find the hotel of good but average standard. I have stayed a few times here and the room type varies from old style rooms to more recently refurbished ones. Welcoming by staff at reception is good and staff from the brasserie was friendly. The style of the hotel in general is a bit outdated. Beds are comfortable and rooms are generally not small. I think it is normally a quite hotel with peaceful and quite nights. However, I dont think that the noise insulation of the rooms is particularly great and if you neighbour wants to watch TV until late in the night you will know.... Breakfast can be improved and the atmosphere and lay out of the breakfast room can be certainly improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Rodriguez Lope, Thank you for taking the time to tell us about your experience at the Mercure Parkhotel Krefelder Hof. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback as a privileged Le Club member is very important to us. I would like to know how we can provide you a better additional service. Please give me your feedback on h5… Thank you in advance for your assistance in improving our service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, André Obiglo Assitant General Manager Mercure Parkhotel Krefelder Hof

TripAdvisor review
Friends getaway - 11/10/2017
« Beautiful hotel in a wonderful town Krefeld »

it's a pity that we stayed in this wonderful hotel for just one night. Room is very spacious, comfortable bed and pillow, white linen. There are welcoming two bottles of water, tea, coffee, minibar. I liked Krefeld itself. Clean air, age-old oaks, pines, squirrels... It is worth to see the Сastle linn and surroundings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Svetlana, Thank you for your very positive feedback! I will not hesitate to forward this to my team. For your next trip to Germany I hope, that you will plan some more days in Krefeld and can enjoy the city a bit more. Kind regards,

AccorHotels certified review
Sidney C. Business - 17/09/2017
« I felt that I was in very capable hands for the whole of my two-week stay. »

I cannot praise the staff enough. They were helpful, efficient, and with a great sense of humour. If my customer invites me to return next year, then your hotel is the only one for me. Thank you. Sidney.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sidney, Thank you very much for your praise! I will share your feedback with my team and I am sure that they will be very pleased with it. I am looking forward to welcoming you back to the Mercure Parkhotel Krefelder Hof and remain with kind regards from Krefeld Bart Vaessen General Manager

AccorHotels certified review
N/a Business - 08/09/2017
« Nice staff but worn hotel. »

The staff is very nice and helpful, breakfast is ok but regarding the hotels 4 stars, I am disappointed with the rooms. Bathrooms and equipment of the rooms is old-fashioned and worn. price-performance is not quite appropriate.

AccorHotels certified review
S. Business - 15/08/2017
« Back in Krefeld after a while. »

In General OK, but comparing to other Mercure hotels the Krefeld parkhotel comes acros as Old-fashioned an a little outdated.

AccorHotels certified review
Anonymous Business - 12/08/2017

Reception staff are wonderful. Great welcome, efficient and fast check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you very much for your positive feedback. I will share your comments with my team. I hope to welcome you back soon to the Krefelder Hof. Kind regards Bart Vaessen General Manager

AccorHotels certified review
Ramia S. Families - 24/07/2017
« Really great hotel »

all the hotel staff are very helpful and treated us very respectfully.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramia S., We very much appreciate your comments regarding your stay at the Mercure Parkhotel Krefelder Hof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Obiglo Assitant General Manager Mercure Parkhotel Krefelder Hof ________________________________________ Accor Hospitality Germany GmbH Mercure Parkhotel Krefelder Hof Uerdinger Str. 245 D-47800 Krefeld Fon: +49 2151 / 584-931 Fax: +49 2151 / 584-900 E-Mail: H5… www.mercure.com I www.accorhotels.com

AccorHotels certified review
Dave N. Business - 14/07/2017
« Short Stay but Pleasant »

just stayed for the one night on business and only arrived late at 22:40 Managed to get a nice meal in hotel (it stops orders at 22:00) - good service from well spoken staff. Clean room with comfortable bed. Needed to air the room by opening windows as a bit stuffy but it soon cleared Breakfast was good Check in/out was simple and reception had a good level of English Enjoyable stay Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N. I very much appreciate your comments regarding your stay at the Mercure Parkhotel Krefelder Hof. It is always a pleasure to receive positive feedback. I will share your ratings with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback as a privileged Le Club member is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you again. Sincerely, André Obiglo Assitant General Manager Mercure Parkhotel Krefelder Hof ________________________________________ Accor Hospitality Germany GmbH Mercure Parkhotel Krefelder Hof Uerdinger Str. 245 D-47800 Krefeld Fon: +49 2151 / 584-931 Fax: +49 2151 / 584-900 E-Mail: H5… www.mercure.com I www.accorhotels.com

TripAdvisor review
Business - 02/06/2017
« Avoid when possible. »

Hot summer (32 deg) no air con. Even though hotel was very low occupancy nobody bother to take care not to put me in east facing room. Was terrible. Elevator from 1969 extremely slow. Very old and tired facility. This all is fine if the price is 70€ But when you pay €160 you expect MUCH MORE. Very low value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest, thank you very much for your feedback regarding your stay. I am very sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I have already spoke with the front desk department. For your next stay we like to offer you our renovated privilege rooms with air condition. We hope that you will give us the opportunity for better serving in future. Kind regards, Henning Michel General Manger

AccorHotels certified review
Christiane H. Couples - 23/05/2017
« We love staying there every time. »

We had a small number of hiccups: on one day the fridge in our privilege room was not replenished. This happened again the following day and we called housekeeping. They dealt with it promptly and efficiently. They also replaced the coffee machine when we mentioned how poorly the existing one was working. The Internet connection on the 7th floor was a great problem throughout the 5 days, but we understand there was a general problem with the computer system. On one occasion we got stuck in the middle lift, on the 4th floor. It stopped and wouldn't move. Luckily the door opened and we walked down and mentioned it to Reception. The hotel was very busy. We went down for breakfast about an hour before closing each day. The buffet was rather 'run down' by then, eg all jam jars were empty one morning, but were replaced as soon as a guest asked for it. Having said that, the breakfast staff, Rahim, Frau Zendl and everyone else, though extremely stretched, were very friendly and helpful throughout.

AccorHotels certified review
Anonymous Business - 07/04/2017

Nice! Great breakfast!

AccorHotels certified review
Anonymous Business - 26/03/2017

I have been traveling to Krefeld for 30+ years and staying at the Mercure (Park Hotel) and it is the same today as it was 30 years ago. That's good and not so good. No lotions, shampoo, mouth wash, etc in room. Hotel is out of date compared to more modern motels today. Has not kept up with the times.

AccorHotels certified review
Anonymous Business - 06/03/2017

Pleasant and comfortable as usual.

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