Hotel - Novotel Karlsruhe City
Novotel Hotel Novotel Hotel

Novotel Karlsruhe City Hotel

4.5/5 1,153 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:00
    • Opening hours : Week-end 06:30-22:00

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 246 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 13 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 4,221 reviews

Our guest reviews for Novotel Karlsruhe City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,153 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
C. N. Families - 09/10/2018 AccorHotels certified review
« Lovely stay in a most convinient location »

We stayed in October for 5 nights in this hotel with the family in 2 connected rooms. Our stay was very comfortable, the rooms are really well maintained and kept very clean. Didn't miss anything in the room. Maybe an ironing board in the room (instead of walking with your shirts to an ironing room) would be a nice addition, but this could be hotel policy not to have ironing board inside the rooms. The location is really great, right next to the concert hall, the zoo, the nature museum and a brief stroll of 300 meters into the city center. There is also an excellent shopping center 100 meters away. We liked the service a lot, the hotel is family friendly (we celebrated our daughter's birthday and the staff in the restaurant really tried their best to organize something like a birthday cake with 15 minutes notice...) but also served the business traveler very well. The service from the reception / concierge was excellent. Always helpful, always patient and always friendly. If we are back to Karlsruhe, we will stay in this place again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clas N., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Anonymous Business - 04/10/2018 AccorHotels certified review
« Comfortable and great service as always »

Quick check in, only thing is seems my Accor hotel member number could not be found. thanks

Larry O. Business - 01/10/2018 AccorHotels certified review
« Satisfactory stay »

One night, late arrival and early departure. Everything as expected. Pity you can't email the invoice.

Nick Friends - 01/10/2018 AccorHotels certified review
« Fine stay during stopover »

Good service. Nice room. Good bed. Great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick V., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Anonymous Business - 26/09/2018 AccorHotels certified review
« Everything was great except the WiFi and bed. »

I really enjoyed my experiences in your hotel except for two things. 1. The WiFi is horrible. It is super slow and there is not good coverage everywhere in the hotel. Also, I don't want to be asked to pay for it. It's a service just like any other. I'm not asked to pay for water or heat. Those items are just part of the services just like WiFi should be. 2. The bed mattresses were horrible. People obviously use them as chairs to sit and watch TV. That means they are sunken in in certain areas. This created uncomfortable sleep for me.

E. M. Business - 21/09/2018 AccorHotels certified review
« Stinky room »

I stay at this hotel often. I’ve never been given a smoking room before. This one (504) stunk of cigarette smoke. It also had a large dark stain by the desk. Other than these two issues, the stay was fine. The staff is always friendly, though they could not do anything about the smell.

Anonymous Solo - 18/09/2018 AccorHotels certified review
« Wonderful »

Everything was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nasim A., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Anonymous Business - 13/09/2018 AccorHotels certified review
« Was not so business convenient »

No Free Wifi for a hole day / taxi booking was forgotten

鈴. Business - 12/09/2018 AccorHotels certified review
« As a whole I am satisfied »

172/5000 Nando ka riyō shite iru soshite itsumo, manzoku shite iru taoru kōkan ni kawaru sābisu o shinsei shitaga bā no riyō ni kansuru anaunsu, chiketto nado no teikyō wa nakatta. Kan'nai shisetsu ni kansuru anaunsu ga fusoku shite iru yōda, riyō hōhō nado gaikoku hito ryokō-sha ni wa wakari gatai sutaffu wa totemo, shinsetsude kimochigaī. Kyakusō mo yoi, tote mo yoi hoteruda to omou. Zehi, jikai mo riyō shitai I am using it several times And I am always satisfied I applied for a service to replace the towel change, but there was no announcement about the use of the bar, offer of tickets etc. There seems to be a shortage of announcements concerning facilities in the hall, it is hard to understand by foreign travelers such as how to use The staff is very kind, pleasant. It is a very nice hotel with good customer base. I definitely want to use it next time as well

Tony S. Families - 12/09/2018 AccorHotels certified review
« Nice place to break journey. Will return for longer stay. »

Excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony S., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Peter B. Business - 12/09/2018 AccorHotels certified review
« confortable »

all ok, except the dinner offer has just few "meals"

Torsten R. Business - 06/09/2018 AccorHotels certified review
« Nice as always ;-) »

I feel comfortable, as every week, when I'm in Karlsruhe

Joeri V. Families - 31/08/2018 AccorHotels certified review
« Good comfortable stay »

I was very pleased with service and accomodations of the hotel. Had a relaxing one night stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joeri V., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Anonymous Families - 26/08/2018 AccorHotels certified review
« solid hotel with room for improvement »

have been there couple of years ago and have been facing the same problem as this time - it is not possible to have a shower at a constant temperature. It is fluctuating from super cold to super hot (so that I have almost burned myself). Contacted the hotel multiple times to make sure one of my rooms has a barrier free shower rather than bathtub; last time 1,5h prior to arrival, and still have been assigned different room, even though my request has been confirmed earlier on.

Anonymous Business - 23/08/2018 AccorHotels certified review

Overall good. What's frustrating is that within a group of people who all have the same status, it's always the same people that receive an upgrade. Also the gym needs better equipment (like a bench) and an opportunity for fresh air!!!

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau C., vielen Dank für Ihre Bewertung. Ich freue mich sehr, dass Sie sich bei uns im Großen und Ganzen wohlfühlen. Gern gebe ich das an meine Mitarbeiterinnen und Mitarbeiter so weiter. Ihren Hinweis zum "upgrade" habe ich aufmerksam gelesen und verstehe Ihre Sichtweise. Wir verfügen über 30 Zimmer in der höheren Kategorie und je nach Verfügbarkeit im Moment der Anreise, können wir das gern gewähren. Wir freuen uns einerseits viele treue Gäste, so wie Sie, bei uns begrüßen zu können, haben dadurch aber auch die Herausforderung, das wir nur limitiert diese Wünsche erfüllen können - besonders bei mehrtägigen Aufenthalten. Wir werden uns aber bemühen, das die Zuteilung etwas ausgewogener erfolgt. Ich wünsche Ihnen ein angenehmes Wochenende! Herzliche Grüße Axel Hoffmann Direktor

Jeroen Business - 22/08/2018 AccorHotels certified review
« Good service, good food, good place to sleep »

First experience with Novotel and every thing was as it should be. Pleasant stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeroen S., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Charles Families - 17/08/2018 AccorHotels certified review
« Ok »

We stayed in an executive room Room was very clean and very functional, everything conveniently placed Bed quality was very bad: too soft and mattress was too old. The upper portion of the mattress was lower than the lower portion (Head was lower than feet). Bedding experience was very bad. Breakfast was good but ham was not fresh and milk container was always empty. When we asked to fill in the milk container (next to the cereals), they were very slow to fill in. Needed tp wait more than 10min. Very annoying. This happened 2 times during our stay of total 3 days...

Anonymous Couples - 14/08/2018 AccorHotels certified review

Alles prima.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr L., vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich wohlgefühlt haben. Gern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Wir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Herzliche Grüße Axel Hoffmann Direktor

Anonymous Business - 03/08/2018 AccorHotels certified review
« Nettes Hotel, freundliches Personal »

As I'm with you on a regular basis (nearly every week), it feels a little bit like home ;-)

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Röber, ich freue mich sehr, dass Sie sich bei uns wohlfühlen. Gern gebe ich Ihre positiven Eindrücke von den regelmäßigen Besuchen an meine Mitarbeiterinnen und Mitarbeiter weiter. Alles Gute und herzliche Grüße Axel Hoffmann Direktor

Marc Families - 01/08/2018 AccorHotels certified review
« Very good, as usual »

Good service at the bar, wonderful breakfast and clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc S., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

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