Novotel Karlsruhe City Hotel 4 stars

TripAdvisor rating 4.5/5 1,218 reviews
Novotel Karlsruhe City
See on a map
+ 22 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Ideal location in the center of the city

  • Shopping, zoo, art and culture - all within walking distance

  • Late riser breakfast served until 1pm on Sundays and public holidays

  • Attractive family packages and family rooms

  • Well-lit rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 12.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Golf
  • Tennis
Business services
  • 14 meeting room(s)
  • Conventions hotel

Hotel location

Novotel Karlsruhe City

Festplatz 2
76137
karlsruhe
germany

Tel: +4972135260

Fax: (+49)721/3526100

Contact email

Check-in from 15h00

Check out up to 12h00

  • Schienenersatzbus 10 :   Ersatzbus 10 KONGRESSZENTRUM

  • TRAM 2 :   TRAM 2 KONGRESSZENTRUM

  • By plane

    STUTTGART AIRPORT At 78km / 48.47 miles

  • By train

    KARLSRUHE At 0.8km / 0.5 miles

GPS :49.003601, 8.401146

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard room with 1 queen-size bed

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 1 queen-size bed

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

MAJOLIKA

Type of cuisine: Regional

Enjoy the varied culinary delights at our restaurant and on the terrace in the summer. On Sundays and public holidays, our snack menu is available until 10pm, offering a delicious selection of dishes whether you are peckish or starving.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NEWSBAR

Photo non contractuelle / Strictly non binding

Our NEWSBAR serves refreshing long drinks, international cocktail creations and delicious snacks (until 10PM) in a modern atmosphere - the perfect place to work, relax or enjoy great conversation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 264 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Karlsruhe City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

5,270 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,218 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Gutes Business Hotel 4****plus

Customer review rating 4.6/5

T.müller Business - 07/06/2019 AccorHotels certified review

Angenehm professionel

Sehr geehrter Herr Müller, vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich wohlgefühlt haben. Gern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Wir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Herzliche Grüße Axel Hoffmann Direktor

Room below standard and customer feedback is neglected

Customer review rating 4.6/5

Andreas M. Business - 06/06/2019 AccorHotels certified review

My room had no fixed wall but a fold-able wall to the connecting room. There was only little noise isolation. Also the bed itself was fold-able and though not comfortable. (Room 126) During the check-out process I got asked if everything was ok during my stay and I gave the feedback that a fold-able bed is not the standard I expect from 4-star hotel with a room rate of 125EUR per night. My feedback was returned with a simple: " that's not our problem this is because of your company rate". I'm still surprised by this feedback. Stating that a standard room in your hotel equals to fold-able beds and walls was not known to me. Not to mention the "minor" things like: no seating for breakfast, tables not cleaned, more than 5 minutes waiting time until somebody asks what the guests would like to drink, during the check-out process the final bill was not presented to the guest before billing and so on. This was the most disappointing stay I ever had in an Accor hotel and I will avoid the one Karlsruhe for sure in the future.

Sehr geehrter Herr M., vielen Dank dass Sie sich die Zeit genommen haben um Ihren Aufenthalt bei uns im Novotel Karlsruhe City zu bewerten. Ich bedauere sehr, dass Sie sich nicht wie erwartet wohl gefühlt haben. In der von Ihnen gebuchten Superior Kategorie sind unsere Zimmer unterschiedlich ausgestattet. Teilweise mit Verbindungstüre. Die Zuteilung der Zimmer erfolgt nach gebuchter Kategorie und Verfügbarkeit. Lediglich die von Ihnen gebuchte Rate bezieht sich auf Ihren Arbeitgeber. Sollte ich mich bei Ihrer Abreise diesbezüglich falsch ausgedrückt haben, möchte ich Sie dafür in aller Form um Verzeihung bitten. Die Rechnungsdetails bin ich mit Ihnen durchgegangen, der Umwelt zu liebe drucken wir Informationsrechnungen nur auf Nachfrage aus. Ihre Anmerkungen zum Frühstück werden wir selbstverständlich mit den betroffenen Kollegen besprechen. Einen Vermerk, dass Sie kein Zimmer mit Verbindungstüre wünschen, haben wir bereits in Ihrer Gästekartei hinterlegt. Wir hoffen sehr, dass wir Sie bei einen Ihrer nächsten Aufenthalte in Karlsruhe wieder bei uns begrüßen dürfen und Sie von unseren Leistungen überzeugen können. Mit freundlichen Grüßen Bettina Ernst Empfangsleitung

Comfortable stays with nice environment

Customer review rating 4.6/5

R. Z. Business - 04/06/2019 AccorHotels certified review

I was well treated during stays, I enjoyed the breakfast, especially one kind of tea - Highland Darjeeling. so appreciated on nice reception at front desk. thanks!

Dear Zhen Yuan R., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Pleasant stay, not so comfy bed

Customer review rating 4.6/5

Roxana Families - 02/06/2019 AccorHotels certified review

Modern, good looking hotel close to the city center. Thoughtful facilities and services such as play corner in the lobby, rentable buggy (saved our backs during the evening stroll!), apples to grab for. The room is well equipped, upon request we’ve got a portable bed free of charge for our toddler. Only issue is that none of us found the bed really comfortable. It was too soft and somewhat had a “deeper” center as if many heavy people would’ve already slept in the middle creating a “nest” feeling. We had breakfast outside of the hotel so I cannot share experiences regarding that. One little side note: reception staff was really friendly to us however the manager was training the new employee a little bit too... critically in front of the guest. It would probably be better also for the new employee to feel less embarrassed in front of others. (Having been a hotel management student/trainee myself I know what I’m talking about :))

Great, clean room with service which should be more friendly

Customer review rating 4.6/5

Sebastian C. Business - 31/05/2019 AccorHotels certified review

Room was as always very clean and of great quality. The service in the hotel seems to be very stressed and so they are not that friendly as before.

Sehr geehrter Herr C. Euceda, vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich bedaure sehr, dass Sie sich diesmal nocht so wohl gefühlt haben wir gewohnt und ich bitte Sie dafür um Verzeihung. Bei bester Planung ist leider nicht ganz ausszuschließen, dass durch spontan höheres Arbeitsvolumen oder Ausfall von Mitarbeitern temporär Stresssituationen auftreten. Wir bemühen sehr, dass zu kompensieren. Es gelingt in der Tat aber nicht immer. Wir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Ich wünsche Ihnen frohe Pfingsten und herzliche Grüße Axel Hoffmann Direktor
Customer review rating 4.6/5

Anonymous Business - 30/05/2019 AccorHotels certified review

Good room good breakfast checkin a litle slow compared to other hotels

Dear Niels Peter O., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

good business hotel

Customer review rating 4.6/5

Anonymous Business - 28/05/2019 AccorHotels certified review

good location, good breakfast, clean room

Dear Loris B., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

An excellent stay, as usual

Customer review rating 4.6/5

Jeff Couples - 26/05/2019 AccorHotels certified review

We visit Karlsruhe about once per year. Each time we stay at the Novotel. The hotel is wonderful. Its location is very convenient to the main train station and to the city center. The rooms are always exceptionally clean and comfortable. The staff are very welcoming.

Dear Jeffrey C., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Grünes Fair-Trade Hotel mit unfreundlichem Personal

Customer review rating 4.6/5

L. Business - 24/05/2019 AccorHotels certified review

Unfriendly, incompetent & brazen staff, therefor german "Fair-Trade" Showergel and Shampoo, for such gests, who want to rescue the hole world from the climatic catastrophe.

Sehr geehrter Herr L., ich bedaure sehr, dass Sie bei uns nicht zufrieden waren und bitte Sie dafür um Verzeihung. Leider kann ich Ihrem pauschalen Anmerkungen (und Abwertungen) bezüglich meiner Mitarbeiterinnen und Mitarbeitern nicht entnehmen, was konkret der Grund dafür ist, um näher darauf einzugehen. Ich wünsche Ihnen angenehme Pfingsten. Herzliche Grüße Axel Hoffmann Direktor

Nice place to stay in Karlsruhe

Customer review rating 4.6/5

Matti Business - 21/05/2019 AccorHotels certified review

very pleasant staying.

Dear Matti T., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Solid hotel

Customer review rating 4.6/5

Anonymous Couples - 13/05/2019 AccorHotels certified review

Comfortable. Good location. Nice breakfast

Dear Paul C., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

nice hotel in a good place close to railway station and city center

Customer review rating 4.6/5

Anatoly S. Families - 11/05/2019 AccorHotels certified review

Nice room, helpful staff, maybe, car parking bit overpriced, no any preference for hotel guests

Dear Anatoly S., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Good hotel, good location

Customer review rating 4.6/5

Jake F. Business - 09/05/2019 AccorHotels certified review

Very good.

Dear Jake F., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

very good

Customer review rating 4.6/5

Larenzo Business - 06/05/2019 AccorHotels certified review

Clean, accommodating, friendly people and good food.

Dear Lawrence A., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Good location & service

Customer review rating 4.6/5

Milen Families - 06/05/2019 AccorHotels certified review

I have no complaints, everything went fine

Dear Milen D., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Very nice stay at the Novotel in Karlsruhe

Customer review rating 4.6/5

Helmut Business - 02/05/2019 AccorHotels certified review

spacious room, nice/modern furniture, very bright room with lots of windows.

Sehr geehrter Herr O., vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich wohlgefühlt haben. Gern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Wir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Herzliche Grüße Axel Hoffmann Direktor

Nice room with bad smell

Customer review rating 4.6/5

T.o. J. Business - 29/04/2019 AccorHotels certified review

Nice stay, nice breakfast

perfect

Customer review rating 4.6/5

Kristina Business - 18/04/2019 AccorHotels certified review

perfect

Dear Kristina B., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

As always excellent

Customer review rating 4.6/5

Priscila U. F. Business - 04/04/2019 AccorHotels certified review

Team very friendly, rooms very clean, great breakfast.

Dear Priscila Ucelli F., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Pleasant stay & Location is good. Helpful and pleasant Staff.

Customer review rating 4.6/5

Shi M. Business - 01/04/2019 AccorHotels certified review

Overall comfortable and up to standard service. Found few strands of short black hairs on bedsheet upon check-in. Housekeeping change the bedsheet promptly upon request. Will appreciate a little change of Breakfast variety every 1-2day.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in karlsruhe