Novotel Karlsruhe City Hotel 4 stars

TripAdvisor rating 4.5/5 1,242 reviews
Novotel Karlsruhe City
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Hotel extras

  • Ideal location in the center of the city

  • Shopping, zoo, art and culture - all within walking distance

  • Late riser breakfast served until 1pm on Sundays and public holidays

  • Attractive family packages and family rooms

  • Well-lit rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Golf
  • Tennis
Business services
  • 14 meeting room(s)
  • Conventions hotel

Hotel location

Novotel Karlsruhe City

Festplatz 2
76137
karlsruhe
germany

Tel: +4972135260

Fax: (+49)721/3526100

Contact email

Check-in from 15h00

Check out up to 12h00

  • Schienenersatzbus 10 :   Ersatzbus 10 KONGRESSZENTRUM

  • TRAM 2 :   TRAM 2 KONGRESSZENTRUM

  • By plane

    STUTTGART AIRPORT At 78km / 48.47 miles

  • By train

    KARLSRUHE At 0.8km / 0.5 miles

GPS :49.003601, 8.401146

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard room with 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Business Desk

Standard Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Business Desk

Executive Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Business Desk

Executive Room with 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

MAJOLIKA

Type of cuisine: Regional

Enjoy the varied culinary delights at our restaurant and on the terrace in the summer. On Sundays and public holidays, our snack menu is available until 10pm, offering a delicious selection of dishes whether you are peckish or starving.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NEWSBAR

Photo non contractuelle / Strictly non binding

Our NEWSBAR serves refreshing long drinks, international cocktail creations and delicious snacks (until 10PM) in a modern atmosphere - the perfect place to work, relax or enjoy great conversation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 264

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Karlsruhe City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

5,757 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,242 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Convenient 4-Star Hotel to Explore Karlsruhe

Customer review rating 4.6/5

Roy H. Business - 09/10/2019 AccorHotels review

Stayed in Novotel Karlsruhe City for 3 nights of business trip. It was a stay with mixed feeling. To begin with, the hotel is very nicely located. Within short walking distance between the City Center and main train station, yet, still in the more quiet part of the city, it's perfect point to explore the city and for resting afterward. The hotel seems to position itself on the higher-end of 4-star with its sleek design and furnishing. The lobby is very spacious, unfortunately, there was not enough seating, especially when you have big groups checking-in/checking-out. Check-in process was good, but the receptionists could really use some training in hospitality, communication and some particular process. As I checked-in with 2 other colleagues (3 rooms in total), there was a confusion as in which room registered to whom, all handled in very cold and unfriendly manner. Furthermore, during check-out, one of colleague had problem due to deposit and payment using debit-card (apparently it's different process to release the deposit value compared to if using credit card). The receptionist at the time insisted that everything was already okay, and the issue only got resolved upon my intervention and having another staff understanding my colleague's concern. The room is very spacious, clean, and comfortable. The only issue I had was with the very undersized television, put in very awkward location in the corner of the room. The breakfast is good albeit the limited option. During the 3 mornings I had, apart from bread and pastries, there simply was no carbohydrate like baked beans or potatoes. Like the receptionists, the restaurant staffs in general require training in courtesy. Parking is available in the basement beneath the hotel, but cost EUR 18 per day, which in my opinion should be substantially reduced for hotel guests. Overall, Novotel Karlsruhe does serve its purpose as a convenient place to stay in Karlsuhe. But to really hit its target on the higher scale of 4-star, it needs to improve its staffs.

Good services

Customer review rating 4.6/5

Anonymous Business - 05/10/2019 AccorHotels review

I have a good experience at novotel, hotel's staff provide good service except re-register the key card 4 of 6 days.

Very nice experience, in beautiful room

Customer review rating 4.6/5

Anonymous Business - 04/10/2019 AccorHotels review

Staying in the Novotel was a very nice experience. We had lovely dinner on Sunday evening. Conference rooms were satisfactory. Sauna accomodation was for me a bit disappointing (too small, limited privacy)

Good

Customer review rating 4.6/5

Eamonn D. Business - 30/09/2019 AccorHotels review

Goof, only issue was that the underground parking was unavailable and we needed to pay €18 per day to park at the alternate car park

Customer review rating 4.6/5

Anonymous Business - 29/09/2019 AccorHotels review

Very nice. Staff was very polite.

Dear David B., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Best place to live in Karlsruhe

Customer review rating 4.6/5

Mb H. Business - 20/09/2019 AccorHotels review

Spacious room, spacious and modern WC, hi-tech TV, comfortable bed, nice furniture. Organised, well educated and polite staff. Delicious breakfast, had wide variety of goods. In total, a very pleasant experience.

Dear Georgios G., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Very good stay, as usual

Customer review rating 4.6/5

Nt… Business - 16/09/2019 AccorHotels review

Very good stay, as usual

Quite and comfortable

Customer review rating 4.6/5

Kasia Couples - 13/09/2019 AccorHotels review

Perfect room, very quite and really nice. I will definitely visit you again.

Dear Katarzyna S., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager
Customer review rating 4.6/5

Anonymous Business - 12/09/2019 AccorHotels review

Nice, as always :-)

Pleasant stay. Friendly staff.

Customer review rating 4.6/5

Peter Solo - 11/09/2019 AccorHotels review

Pleasant stay. Friendly staff.

Dear Peter R., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Below expectations, smelly room, tasteless dinner and to soft bed, won't stay here on next visit. Restaurant and bar staff was nice, and breakfast was ok.

Customer review rating 4.6/5

Geert Business - 11/09/2019 AccorHotels review

I already tried to forget about my stay, but since you keep reminding me with these mails: Below expectations: The room I got had an awkward smell, it took quite a while before a key to a different room was delivered. That room was so, so, not very fresh either, but not as bad as the first. The dinner on first night, schnitzel wasn't what you expect in a hotel like this. It was big, but dry and tasteless. Not good for that prize. The bed was way to soft, you fall in to deep and since it is a single, or two singles pushed together you feel like having to roll up if you want to switch position. Not sure if it was just to soft and intended that way or old. On the positive, nice people in the restaurant and breakfast was ok, and fruit at reception, I always like that.

Good experience but expensive parking garage costs

Customer review rating 4.6/5

Msherrmann Business - 05/09/2019 AccorHotels review

Reception staff was very helpful and supportive. They were out of the little papers where you indicate that you don't want them to clean up your room (green choice). I have to call the reception. The cleanliness of the rooms were very good and I got a quiet room. The food at the restaurant could offer more healthy/light options. When I was entering my room the first time there were two bottles of water missing. Please check more carefully with your staff checking that they fill up everything at the minibar before a new guest is arriving.

Novotel - consistent Quality in Cities around Germany

Customer review rating 4.6/5

M K. Business - 03/09/2019 AccorHotels review

Kind staff, big rooms, gym and wellness-area - this is valid for each Novotel around Germany.

perfect

Customer review rating 4.6/5

Andrea Business - 27/08/2019 AccorHotels review

The room was very clean and the people friendly

Dear Andrea L., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

frequent guests

Customer review rating 4.6/5

Erik Couples - 26/08/2019 AccorHotels review

plus - hotel room smaller than usual but well equipped, staff friendly and barmen were very accommodating. minus - milk for coffee at room was overdue... overall: we stay here a few times a year as we like it but the hotel is geared towards welcoming a bit warmer frequent none business guests. All ok but it feels better is the welcome is warmer.

Ok but the first time I had to make my own bed in an hotel

Customer review rating 4.6/5

Marisa S. Business - 23/08/2019 AccorHotels review

Great location, comfortable and well decorated room, staff OK, breakfast as expected, slow food in the restaurant. However, what was really different about this hotel was that, despite the room being cleaned every day, every day I had to make my own bed - the staff just leaves the duvets folded on the bed! Very disappointing for a 4 star hotel. This was definitely a first!

Customer review rating 4.6/5

Steffen Couples - 21/08/2019 AccorHotels review

Alles top

Sehr geehrter Herr R., vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich wohlgefühlt haben. Gern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Wir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Herzliche Grüße Axel Hoffmann Direktor

Very clean and modern, Very helpful and friendly staff

Customer review rating 4.6/5

David B. Couples - 18/08/2019 AccorHotels review

Parking under the hotel is very good with room to get in/out and luggage (although quite expensive for one night), instant lift to reception, no waiting around either fo check in. Room was very clean and modern, with everything needed after a long drive (not sure on the frosted glass door for the bathroom, but we are British). We had a bar meal rather than a full evening meal and it was fabulous. Following morning, breakfast was excellent, would gladly stay again if stopping in Karlsruhe.

Dear David B., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Wonderful Experience

Customer review rating 4.6/5

P K. Solo - 15/08/2019 AccorHotels review

I was on a personal trip and spend 7 nights here in Novotel. The location of the hotel was also very close to my destinations and had other business centers nearby too. Everything went excellent. The room was neat, cozy and comfortable with enough day light. Front office staff was very helpful, especially Checking out was made very easy and comfortable by front office staff Ms. C Trauth and her friend. I will definitely recommend this hotel to other who has business trips.

Dear Pradeep K., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

Superb !

TripAdvisor rating 4.5/5

hubrechtbuys Family - 14/08/2019 TripAdvisor review

I have enjoyed staying in this hotel. The rooms were very clean and neat. Also great hospitality and very friendly employees. The restaurant (although not cheap) offered good food in a nice environment. ALthough the hotel is already over 10 years old, it looks like brand new build !

Thank you so much for the amazing review and so many positive remarks. We are glad that you enjoyed your visit in Karlsruhe and in our hotel. My team and I look forward to welcoming you again soon. Yours sincerely, Axel Hoffmann / General Manager Novotel Karlsruhe City
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