Hotel - Novotel Karlsruhe City
Novotel Hotel Novotel Hotel

Novotel Karlsruhe City Hotel

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4.5/5 1,113 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 12  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:00
    • Opening hours : Week-end 06:30-22:00

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 246 rooms
  • 237 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 13 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 3,871 reviews

Our guest reviews for Novotel Karlsruhe City

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,113 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Non O. Y. B. Business - 07/06/2018
« Wifi not working »

everything was fine, except the wifi in my room (266) wasn't working and I had to go to the lobby to work. The lobby is a noisy place so that's not ideal either. m3connect support wasn't able to fix the problem either. This is the 2nd time this has happened.

TripAdvisor review
Family - 30/05/2018
« Nice location, facility, and staffs »

I highly recommend for family guests. There is small playground corner at lobby area so my kid were enjoying while I was check-in. Also Ms Jessica who helped me check-in offered small toy for my girl.

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for this nice review an the score. Sincerely, Axel Hoffmann / General Manager

AccorHotels certified review
Henry M. Business - 22/05/2018
« Easy in and out. »

I appreciated an upgrade to an executive room with free minibar and Nespresso coffee. Everything was as expected after many stays at this hotel. Ms. Steffen Kraft was very helpful with another reservation I had to make.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrique M., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

AccorHotels certified review
Paolo E. Families - 18/05/2018
« Satisfied but in decline from past stays »

All nice and easant as for the other stays to this hotel. The premises, room, restaurant, facilities are new and well maintained. We felt a bit “ discriminated” by two of the three front office people since we have been treated very brieskly at check in and given keys of the room that was not set-up as per confirmed booking. In fact the room had no spare bed. It was sent after we came down to ask for it. It might happen. However we saw the way German customers were treated and how we were treated and we felt, in all honesty, B class guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paolo E., we very much appreciate your extensive comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. On the other hand I feel very sorry that you were not satisfied with everything during your stay. I will share your comments with our front office team. We are looking forward to welcoming you again. Sincerely, Axel Hoffmann General Manager

AccorHotels certified review
Goetz L. Business - 30/04/2018

very friendly people and very prompt service. Just one point that made me vote 8. In a Hotel the bed and sleeping comfort is basic. The matrass in room 504 that I occupied was on the left side very worn out. The right side was still OK which I used from the second night on. I recommend to put a new one.

AccorHotels certified review
Mn Couples - 09/04/2018
« Pleasant hotel with thoughtful staff »

Compared to other hotels in Karlsruhe the Novotel belongs to the better ones. It is decently up-to-date, always clean and cleverly furnished. The price is reasonable. I appreciate that the mini bar is included in the accommodation fee for executive rooms. (Other hotels take ridiculous high extra charges for common beverages.) The staff is thoughtful. They noticed my preferences from my Club Accor profile page and informed me beforehand that they had no free room that met all my preferences at once. However, I really miss an *unrestricted* WiFi. I do not mean "free" WiFi as in free-of-charge. They have a free WiFi and one get an access code at the reception during check-in. Unfortunately, not all services work. If you try to access the WiFi you are redirected to a special HTML page. The technical term for that is "capture portal". For obvious reasons this only works if you try to open a web page in a browser, i.e. it only works for HTTP traffic. It does not work for other services, e.g. VPN, IMAP, etc. Hence, the offered Internet service is of little use. Unfortunately, this is a common problem with many hotels (not only in Germany). The IT service companies (or whoever is in charge of the infrastructure at the hotel) seem to be very thrilled about these HTTP capture portals. The seem to assume that nobody needs something else than web browsing. From a technical perspective these capture portals are the worst solution possible. If you already have the technical ability to give out personal login credentials during the check-in at the reception, why not use WPA2 Enterprise authentication? That is the accepted standard for WiFi authentication, everything else is a hack. These capture portals are a (not working) creation of hell.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr N., vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich im Großen und Ganzen wohlgefühlt haben. Gern gebe ich diese positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Zum W-Lan und unseren IT-Lösungen kann ich Ihnen leider keine umfassende Erläuterung geben. Es ist in unserem Unternehmen zentral organisiert und wird über diverse IT-Dienstleister abgedeckt. Als Hoteliers vor Ort haben wir nur eine sehr marginale Einflussmöglichkeit. Auf jedem Fall werde ich aber Ihre Hinweise thematisieren. Wir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Herzliche Grüße Axel Hoffmann Direktor

AccorHotels certified review
Anonymous Business - 09/04/2018
« Good stay with improvable elements. »

Very friendly and helpful staff, rooms are good. The gym is poorly equipped: no bench for the weights and the multi-functional device is absolutely unhealthy. Breakfast is good at all but the coffee is one of the worst I've ever had (like dark water).

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Z., vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich bei uns im Großen und Ganzen wohlfühlen. Gern gebe ich diese positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Schade, dass Ihnen unser Fitnessraum nicht zusagt, jedoch sind in dem Bereich leider auch keine zeitnahen Veränderungen vorgesehen. Als Alternative zum Filterkaffee beim Frühstück können Sie gern Cafe Cremé, Espresso und weiterer Kaffeespezialtäten bei den Servicemitarbeiter/innen bestellen. Dieses Angebot ist inklusive des Frühstücks. Ich wünschen Ihnen weiterhin hoffentlich angenehme Aufenthalte bei uns im Hotel. Herzliche Grüße Axel Hoffmann Direktor

AccorHotels certified review
Anonymous Solo - 08/04/2018
« Experience not as smooth as usual, but still pleasant stay »

Overall, good experience as usual. Had some smaller issues this time with house keeping and credit card not being registered for room service, but would still recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau N., vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich im Großen und Ganzen wohlgefühlt haben, bitte aber auch um Verzeihung bezüglich des "Housekeepings" und der Registrierung Ihrer Kreditkarte. Mit den entsprechenden Mitarbeiterinnen werde ich das besprechen und auswerten. Gern gebe ich aber auch Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße Axel Hoffmann Direktor

AccorHotels certified review
Anonymous Business - 26/03/2018
« For someone not from Germany, the experience was great. »

Friendly and helpful staff during check in and the one time I had dinner. Taxi was arranged as requested.

AccorHotels certified review
Dieter F. Families - 26/02/2018
« Perfect as usual »

I like the easy booking by phone, the warm welcome and the atmosphere in your hotel. That's the reason why I am always choosing Novotel while staying in KA or surroundings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dieter F., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

AccorHotels certified review
Mark R. Couples - 13/02/2018
« Nothing special, staff was average »

Your services are minimal, staff friendliness, service, attention was average

AccorHotels certified review
Anonymous Business - 02/02/2018

Super!

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Rivera-Mirkes, vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich wohlgefühlt haben. Gern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Wir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Herzliche Grüße Axel Hoffmann Direktor

AccorHotels certified review
Anonymous Business - 01/02/2018
« Pretty good experience. »

In generce and clean roomal pretty good. Nis, nice location and friendly staff. But there are 2 things that I really dislike: 1. The coffee in the morning is horrible (can't drink it, it is like dark water) 2. The gym is not good. There is a bench missing at the free weights (which would multiply the no. of doable workouts) and the multifunctional fitness device can't be healthy. For some exercises you have to overstretch your muscles and tendons to perform them (e.g. bench press).

AccorHotels certified review
Anonymous Business - 25/01/2018
« Pretty good with some room for improvements »

Overall, it was pretty good. It'd be great to have a bench ("Hantelbank") in the fitness room, new yoga mats and some additional fitness equipment (Bänder für Suspensionstraining o.ä.). One thing I didn't like: The position of the TV in the room. It'd be better to have the TV positioned right in fron of the bed and not to the side (on the desk) so that you have to turn your head all the time to watch TV.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Svenja C., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

TripAdvisor review
Couples - 10/01/2018
« Lovely stay »

We wasnt really in the city long enough to explore the fine features of the city. It was merely a stopover on the route back from Baden Baden. A real shame in fact. It looked a pretty fine city as with many other German ones I have visited. Only ate out at the delicious Italian restaurant by novotel

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for your kind rating. Maybe you will have the opportunity for an other visit in Karlsruhe to explore the city a bit more. See you soon! Sincerely, Axel Hoffmann / Direktor

AccorHotels certified review
Dk Families - 01/01/2018
« very good stay »

room nice (suite 507), beds not so comfortable, silberfische in bathroom .. breakfast very good (female staff at breakfast could be a little more friendly, male staff was very kind) staff at check in very kind and professional, parking not cheap though..

AccorHotels certified review
Wanderley Families - 30/12/2017
« Building and room appearance are as new »

It was a pleasure to stay the night with the family at Novotel Karlsruhe City Hotel. The room is very comfortable and well equipped. It looks brand new.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wanderley S., We very much appreciate your comments regarding your stay at the Novotel Karlsruhe City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Axel Hoffmann General Manager

AccorHotels certified review
Vern Business - 16/12/2017
« Very nice hotel with wonderful rooms and attentive staff. »

Room was very nice. Breakfast was amazing. Excellent variety! My only complaint would be the water in the shower would never stay at the temperature I prefer. It seemed to always go colder and hotter as I was taking the shower. Hope to stay with you again as I will visit my employer in Karlsruhe frequently.

AccorHotels certified review
Anonymous Business - 13/12/2017
« Best Hotel in Karlsruhe »

great service, good and clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr B., vielen Dank für die Bewertung Ihres Aufenthaltes bei uns im Novotel Karlsruhe City. Ich freue mich sehr, dass Sie sich wohlgefühlt haben. Gern gebe ich Ihre positiven Eindrücke an meine Mitarbeiterinnen und Mitarbeiter weiter. Wir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Herzliche Grüße Axel Hoffmann Direktor

AccorHotels certified review
Yolande Solo - 05/12/2017

I WOULD HAVE APPRECIATED CERAMIC CUPS IN THE ROOM INSTEAD OF PAPER MUGS......

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