Mercure Hotel Hameln 4 stars

TripAdvisor rating 4.0/5 348 reviews
Mercure Hotel Hameln
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Hotel extras

  • Central and quiet location right next to the Bürgergarten, a 5-minute walk from the old town

  • Sauna and steam room over the rooftops of Hamelin on the 9th floor

  • Complimentary bottle of mineral water in your room on arrival

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access (Nearby)
  • Pets allowed
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Fitness centre (Nearby)
  • Well-being
  • Golf course 18 holes (Nearby)
  • Tennis
  • Boat excursions
  • Other sports activities
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Hotel Hameln

164er Ring 3
31785
hameln
germany

Tel: +4951517920

Fax: (+49)5151/792191

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    HANNOVER AIRPORT At 65km / 40.39 miles

  • By car

    A2 LAUENAU At 20km / 12.43 miles

  • By train

    HAMELN At 1.5km / 0.93 miles

GPS :52.106314, 9.363055

Our accommodations

At the 4-star Mercure Hotel Hameln, you have the choice between Standard Rooms with a single or queen-sized bed, Superior Rooms with a double bed and Privilege Rooms (Family Rooms) with a double bed and in some cases a sofa bed. All 105 rooms in our hotel feature WIFI. One child aged up to 12 years can sleep free of charge in your family room. Your pet is welcome at no extra cost.

Standard Room with one queen size bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
  • Bathrobe(...)

Standard Room with one single bed

  • Max. number of persons: ‌1
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
  • Bathrobe(...)

Standard One Double Bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
  • Bathrobe(...)

Superior Room with two Single beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
  • Bathrobe(...)

Superior Room with double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
  • Bathrobe(...)

Privilege Rooms with double bed and sofa bed

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone
  • Bathrobe(...)

Our restaurants and bars

RESTAURANT SAFRAN

Type of cuisine: International

Visit the "Safran" restaurant for top-class international specialties served from 6.30am until 10pm every day. Enjoy our chef's creations and let his culinary skills astound you.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BIERSTUBE "ALT HAMELN"

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 482 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Mercure Hotel Hameln

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,101 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

348 reviews

Alles OK

Customer review rating 4.5/5

Anonymous Business - 29/05/2019 AccorHotels certified review

:-))

Hallo Herr G., vielen Dank für Ihre positive Bewertung. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen S. Behr Empfangssekretärin

disappointed

Customer review rating 4.5/5

Marcin Families - 27/04/2019 AccorHotels certified review

services and staff very good but standard of the room for this price was disappointing

Dear Mr. C., thank you very much for taking the time to tell us about your experiences during your stay at the Mercure Hotel Hameln. We are sorry that your experience did not meet your expectations. Our room equipment and other services comply with the DEHOGA 4-star standard. The hotel price-performance ratio is not always based solely on the size of the room, but also on the associated services such as restaurant, offer room service, sauna, 24-hour service at the reception, central location of the hotel, season, etc.. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Behr Front Office
Customer review rating 4.5/5

Rich Business - 11/04/2019 AccorHotels certified review

The staff are very friendly and service minded. I was however disappointed that the restaurant or bar was not open on Sunday. It was 2 Sunday’s previously and bath robe and toiletries did not arrive in my room until Monday.

Dear Mr. B., thank you very much for taking the time to tell us about your experiences during your stay at the Mercure Hotel Hameln. We were very happy about the positive reviews regarding our staff, also that the overall impression of the house was good. Please excuse that you did not receive the bathrobe and bathing products on your arrival day. Our restaurant and “Bierstube” are usually closed on Sundays, and just open if there are group reservations or events. We are looking forward to your next stay. Sincerely, S. Behr Front Office

comfortable

Customer review rating 4.5/5

Anonymous Business - 29/11/2018 AccorHotels certified review

Pleasant overall. To be improved the welcoming from receptionist. Room, comfortable, Bathroom, cleaned. Remark, the shower curtain, it is better a different solution in order to close it. To be reported the breakfast, very good and generous, service staff very courteous.

Dear Mr. C., thank you very much for taking the time to tell us about your experiences during your stay at the Mercure Hotel Hameln. We would be happy to welcome you again. Sincerely, S. Behr Front Office

Appalling Customer Service

TripAdvisor rating 4.0/5

SJTravel242 Business - 26/11/2018 TripAdvisor review

I had a booking at the Mercure hotel in Hameln last week - we found out the week before a colleague had also made me a reservation via a group booking. My colleague called the hotel to cancel my room that was on the group booking, however the hotel also cancelled my reservation that was on my private account, without my authorisation!The hotel didn't let me know that my reservation was cancelled (I still have not had any confirmation) and so I turned up to the hotel only to find there was no reservation and no rooms available. The hotel staff on the front desk (and the duty manager in particular) offered no apology and didn't seem overly concerned - they blamed my colleague and claimed it was all her fault. The hotel also took it upon themselves to cancel the reservation for another colleague - so their claim it was all our fault was clearly false.All in all, this was an example of really poor customer service, and how not to treat customers when something goes wrong.

Partner

Customer review rating 4.5/5

Anonymous Business - 23/09/2018 AccorHotels certified review

Generally ok. Although there were many TV channels English speaking were not so many. Parking outside the hotel was not possible if arriving after 17:00 Some noise in the corridors from other guests.

Dear Mr. B., thank you very much for taking the time to tell us about your experiences during your stay at the Mercure Hotel Hameln. Sincerely, S. Behr Front Office

Good hotel.

Customer review rating 4.5/5

Tom Business - 21/09/2018 AccorHotels certified review

Good hotel Good breakfast Good dinner Parking is difficult when you have a car that is over 2meters high

Dear Mr. V., thank you very much for taking the time to tell us about your experiences during your stay at the Mercure Hotel Hameln. We were very happy about the positive reviews. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Behr Front Office

Good service

Customer review rating 4.5/5

Maarten Business - 19/09/2018 AccorHotels certified review

Online check in worked very well. Easy check in and check out of the hotel. Friendly staff. Very complete breakfast!

Dear Mr. D., thank you very much for taking the time to tell us about your experiences during your stay at the Mercure Hotel Hameln. We were very happy about the positive reviews. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Behr Front Office

Not impressed for a four star hotel

Customer review rating 4.5/5

Alice Solo - 07/09/2018 AccorHotels certified review

No air conditioning, staff was not up to snuff for this class of hotel - some were helpful but others only so-so (even a carrot that had been in town for a few days could have known the answers to my questions). By the way, did I mention NO AIR CONDITIONING. Finally, while they had a good number of English language TV channels, they were all news - no entertainment.

Dear Mrs. S., thank you very much for taking the time to tell us about your experiences during your stay at the Mercure Hotel Hameln. We are sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Behr Front Office

Comfortable stay - convenient location

Customer review rating 4.5/5

Ingrid Friends - 02/09/2018 AccorHotels certified review

We chose this hotel as it was slightly away but still within walking distance from the old town due to the fact that a music festival was happening this weekend and we did not want to be in the middle of it. We arrived early due to our flight and check in was swift, however, as predicted room wasn't ready until 15.00hrs and even then reception had to call housekeeping to ensure it was actually ready. Room had a somewhat quirky layout due to design of the building but comfortable, clean and quiet. Bathroom was functional.

Dear Mrs. M., thank you very much for taking the time to tell us about your experiences during your stay at the Mercure Hotel Hameln. We were very happy about the positive reviews. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Behr Front Office

Sheila R.

Customer review rating 4.5/5

Sheila R. Couples - 31/08/2018 AccorHotels certified review

We have stayed here previously and the experience was exactly the same. Extremely good.

Dear Mrs. R., thank you very much for taking the time to tell us about your experiences during your stay at the Mercure Hotel Hameln. We were very happy about the positive reviews. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Behr Front Office

Fantastic hotel, great staff, wonderful location

Customer review rating 4.5/5

Happy T. Families - 19/08/2018 AccorHotels certified review

We have stayed here three times and always will when travelling to Hameln. All the staff are very friendly. The hotel is located a short walk from the town centre. The rooms are clean and spacious (we had a family room). Breakfast was delicious with lots of variety. A perfect stay again!

Dear Mr. M., thank you very much for taking the time to tell us about your experiences during your stay at the Mercure Hotel Hameln. We were very happy about the positive reviews. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Behr Front Office

Old fashioned quality

Customer review rating 4.5/5

Koen Solo - 16/08/2018 AccorHotels certified review

Mercure Hameln is not very modern or trendy, but it delivers ols fashioned quality: big room, clean and updated bathroom, lots of space everywhere in the building. Two minuses about the room: coffee making facilities would make it even better, and AC guarantee additional comfort. One big plus: the breakfast is truly amazing.

Dear Mr. V., thank you very much for taking the time to tell us about your experiences during your stay at the Mercure Hotel Hameln. We were very happy about the positive reviews. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Behr Front Office

Perfect location with friendly helpful staff

Customer review rating 4.5/5

Kevin P. Families - 25/07/2018 AccorHotels certified review

This was my third stay at Mercure Hameln, as before, I found all the staff very friendly and welcoming. Reception and restaurant staff spoke very good English and made every effort to make our stay enjoyable. The breakfast selection was extensive and would suit anyone's taste, kitchen staff constantly checking everything was in order and waitresses friendly. The hotel has a nice bar, ideal to chill out at the end of a busy day. The indoor pool accessed through the first floor was clean and well maintained. My only criticism was my room was a little warm due to no air conditioning and this could be overcome by supplying a desk fan.

Dear Mr. P., thank you very much for the positive reviews. Sincerely, S. Behr Front Office

Lovely stay

Customer review rating 4.5/5

Angela Couples - 23/07/2018 AccorHotels certified review

Stayed over long weekend. Good sized room well appointed. Able to easily park and the hotel central to town walk across park one you are there. Breakfast was good and nice to be able to sit outside to enjoy the weather Disappointed no coffee making facilities in room only other negative was the very hard towels Otherwise a good stay

Dear Mrs. D., thank you very much for taking the time to tell us about your experiences during your stay at the Mercure Hotel Hameln. We were very happy about the positive reviews. For your next stay we recommend to book a privilegeroom. In this category the rooms more spacious and additional comfort features like a coffee machine are included. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Behr Front Office

Great stay

Customer review rating 4.5/5

Pauline Couples - 19/07/2018 AccorHotels certified review

Great location in a pretty place. Loved being able to sit outside in the good weather. Our room was ok but quite small. It was clean and decor was good. The staff were very helpful . Breakfast was very good-great variety, well cooked and tasty! Overall a good stay.

Dear Pauline, thank you very much for taking the time to tell us about your experiences during your stay at the Mercure Hotel Hameln. We were very happy about the positive reviews. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Behr Front Office

Mr

Customer review rating 4.5/5

Michael B. Friends - 18/07/2018 AccorHotels certified review

Relaxing, Friendly and very welcoming from all departments within your hotel. Breakfast staff where extremely pleasant and helpful, Reception couldn't do enough for you, Bar and restaurant staff excellent, Housekeeping excellent, the cleaners kept the place spotless Last but not least your Chefs done a wonderful job. Our experience of everyone in my party was that they couldn't fault your Hotel or any of the Staff

Dear Michael, thank you very much for the positive reviews. We hope your next visit will be as pleasant as the previous one. Sincerely, S. Behr Front Office

Perfect as always :-)

Customer review rating 4.5/5

Kevin P. Business - 16/07/2018 AccorHotels certified review

No complaints from the minute you step in the door to check out - I stop in many hotels in Europe and I have to say regardless of price this is ranked at the top !

Dear Mr. P., thank you very much. Sincerely, S. Behr Front Office

A Great Location.

Customer review rating 4.5/5

Julie Couples - 12/07/2018 AccorHotels certified review

This hotel was located in a great spot with a short easy walk to town. The staff were pleasant and helpful and the breakfast excellent. On the down side, the room was quite small for a Mercure and quite warm as there was no air conditioning which I found strange for a Mercure standard hotel. Leaving the outdoor door open was not an option as there was noise from the outside, even though it wasn’t excessive. Also the hotel allowed people to smoke on their balconies and the smoke would flood into our room.

Dear Mrs. H., thank you very much for taking the time to tell us about your experiences during your stay at the Mercure Hotel Hameln. We would be very happy to welcome you again. Sincerely, S. Behr Front Office
Customer review rating 4.5/5

Anonymous Families - 25/06/2018 AccorHotels certified review

room ok, breakfast buffet very good

Dear Mrs. W., thank you very much for taking the time to tell us about your experiences during your stay at the Mercure Hotel Hameln. We would be very happy to welcome you again. With kind regards S. Behr Front Office
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