Hotel - Sofitel Hamburg Alter Wall
Sofitel Hotel Sofitel Hotel

Sofitel Hamburg Alter Wall Hotel

4.5/5 2,895 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 25  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

  • 241 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 3,899 reviews

Our guest reviews for Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,895 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 11/01/2019 AccorHotels certified review
« Helpful and Polite personnel »

Overall we had a very nice stay. The previous guests had spilled coffee under one of the night stand lamps, which was missed by cleaning

M. Business - 10/01/2019 AccorHotels certified review
« Confortable very well located hotel, with pleasant and professional staff »

Efficiency at check-in, very nice an comfortable room, very nice breakfast and easy check-out. What more can you ask for?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., we kindly like to thank you for your review regarding your stay in our hotel. We are more than pleased, that you had a great stay with us and were satisfied with the hotel and all the services and perks we have to offer. Additionally, we also like to thank you for your remark considering the app. We transferred your comment to the responsible department for an improvement considering the ease of the handling. Hopefully, we can greet you here soon again to provide an overall perfect stay for you and your fellow travelers. Kind regards, Sebastian Werner Director of Sales & Marketing

Sean T. Couples - 09/01/2019 AccorHotels certified review
« superb service »

The location is excellent, minutes from the shopping, minutes from the docks, not far from the station. From walking in the door to the staff at breakfast everyone was cheerful and polite. Great bed and superb breakfast tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We would like to kindly thank you for your positive rating. It is our pleasure to hear, that you had a wonderful stay with us and felt welcome in all areas. The biggest reward for us are satisfies guests, so we are happy to transfer your comment to our team. It will serve as a special motivation. Hopefully, we can greet you here soon, so we can provide another magical stay for you and your fellow travelers. Kind regards, Sebastian Werner Director of Sales & Marketing

Knud H. Couples - 08/01/2019 AccorHotels certified review
« Felt like home »

Really kind and professional personnel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We would kindly like to thank you for your review. Furthermore, we would like to express our delight, that you had such a wonderful stay with us. Additionally we are glad to hear, that especially our team made your stay even more brilliant. For them and us it is the biggest reward possible, to mark a satisfied guest. We hope to greet you here again soon. Kind regards, Sebastian Werner Director of Sales & Marketing

Cr Business - 07/01/2019 AccorHotels certified review

Bed was to soft, even after we removed the soft cover we were waked up by the cleaner very unfriendly at 8:27 am

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., we thank you very much for taking the time to share your feedback. We are very grateful, that you have chosen us as your place of accommodation in Hamburg. Guest satisfaction is our biggest goal and we always strive to offer our guests a “magnifique stay“. That is why we would like to apologize to you for the listed inconveniences caused during your stay. Please be assure, that this is not our Standard and that we will take appropriate actions in order to improve our service at this point. We hope that you will give us the chance to welcome you soon again and to provide you with a great Hotel experience. Kind regards, Sebastian Werner Director of Sales & Marketing

Anonymous Couples - 02/01/2019 AccorHotels certified review
« Great stay with sad drawback in the end »

We had a very good stay overall, the hotel is in good shape. Sadly in the end, we encountered a problem: we cleaned up most of our room (brought most luggage into the car) but left a few items (mostly food) in the room. We did not check out yet but went to breakfast. When we returned from breakfast, all our remaining items from the room were already thrown away by the cleaning staff! The cleaning staff also reacted unfriendly and disrespectful when we explained to them that we did not check out yet and that they had thrown away our lunch. In the end, the reception solved this incident by giving us free parking for one night as a compensation but still, it remains unacceptable that a room is cleaned and food is thrown in the trash by the cleaning staff when the guests did not check out yet... and the disrespectful behavior of the cleaning staff (e.g. eating their private food while talking to us) remains in our memory...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you very much for sharing your experience during your stay with us. We are happy to hear that you had an overall satisfying stay with us. In order to that, we would like to express our sincerest apologies, that the satisfaction of your stay was disrupted by parts of our staff. We transferred your comment to the responsible department to avoid such situation in the future. Of course, our aim is to provide a spotless service to all of our guests, so we thank you for your remark as it helps us to improve. We hope that we can greet you here again, to provide a magnificent stay for you, as it should be. Kind regards, Sebastian Werner Director of Sales & Marketing

Carla Couples - 01/01/2019 AccorHotels certified review
« Nice place »

Nice room, friendly staff, good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carla F., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales & Marketing

Business - 31/12/2018 TripAdvisor review
« Excellent service and comfortable stay »

Excellent service - I was informed of the availability of the room via LD call and the staff I met every day I stayed were unbelievably nice. It makes me recall the excellent services provided in those 5-star hotels in Tokyo ( e.g. Four Season)Cozy room - clean, well-decorated and comfortable room ( with the possible upgrade) gave me a unique and luxury experience.The breakfast with diversified food and drinks was a bonus. Grand lobby, fantastic Xmas decoration etc ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear KC_Lam2014, Thank you very much for your review regarding your stay. We are more than happy to hear that you had such an excellent stay with us and we could match your expectations. Our biggest reward are satisfied customers, so we are more than pleased that we can mark you as one. Hopefully we can greet you here soon, to provide an even more pleasant stay. Kind regards, Your Sofitel Hamburg Alter Wall Team

Io P. Families - 30/12/2018 AccorHotels certified review
« Pleasant and trouble free stay »

I loved the location as well as the hotel services. The staff was well-mannered and helpful. Breakfast was all encompassing, providing a wide array of choices. The only suggestion I would have is that you could change it a bit from day to day, present some fresh options, because I saw exactly the same things for 6 consecutive days. The rooms - a junior suite for my daughters and a double room (canal view) for my husband and I, were spacious and intelligently designed, quite practical really. The highlight was the library - smokers’ lounge which was cozy and well ventilated. In all, our experience was a very positive one!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., Thank you very much for your gentle review. We are more than happy to hear that you and your family had a pleasant stay with us and enjoyed your time in Hamburg. Furthermore, it is great, that you had the time to experience almost all of our facilities. We are transferring your feedback to our team, as we get our motivation from satisfied guests. We hope that, we can greet you here soon again to provide another “magnifique” stay for you and your family. Kind regards, Sebastian Werner Director of Sales & Marketing

Eric L. Business - 26/12/2018 AccorHotels certified review
« A 5-star hotel with quality service »

A luxury hotel with excellent hospitality and services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ka Chuen L., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales & Marketing

H. F. H. Couples - 24/12/2018 AccorHotels certified review

- Wonderful hotel with wonderful location - Nice people everywhere - Parking and breakfast are overpriced, sorry.... - Nice SPA, fitness could be better - Wonderful rooms - Smoking lounge too cold

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you very much for your feedback. We are happy to hear, that you had another pleasant stay with us. Furthermore, we appreciate your criticism regarding our pricing and fitness facilities and transferring them to the responsible departments. Thank you once again for your remarks and hopefully we can greet you here anytime soon again. Kind regards, Sebastian Werner Diretor of Sales & Marketing

Chris Couples - 24/12/2018 AccorHotels certified review
« Only wish we had stayed longer »

We only stayed for one night but wish we had stayed longer. Beautiful hotel, great room. Unable to use all of the facilities due to time constraints but we will go back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you very much for your review. We are more than happy to hear that you had such a pleasant stay. It honors us to know, that even though you haven’t had the chance to experience all of our facilities, we could provide a wonderful stay to you. I hope that we can greet you here soon, to provide an even more pleasant stay in the beautiful city of Hamburg. Kind regards, Sebastian Werner Director of Sales & Marketing

Rune J. Families - 22/12/2018 AccorHotels certified review
« An acceptable stay at Sofitel Hamburg, but definitely room for improvements »

Christmas holiday in Hamburg and which better hotel to choose, than Sofitel? It's location is practically in the middle of the city centre. You can walk to any shop within no time and it's easy to get around. We gave some extra this year to try one of the more expensive/larger rooms, the Prestige suite. But compared to the Junior suite, which we normally go for i don't think you get anything extraordinary. The room is pretty big, but the living area and bedroom is only separated by a thin sliding door. The toilet/bath is big with marble as proclaimed and it has heated floor. I think this was the best aspect of the room, but the doors again are only sliding doors or glas push up doors, that does not lock. I'm wondering, why Sofitel are using so many halogen lamps in the rooms/hall ways/etc. There must be huge amounts of money to be saved on electricity; and since we are entering 2019 soon, i just cannot grasp, why the hotel has not changed or upgraded to LED. When you are standing below the large halogen lamps in the living area or bed room or toilet, you can actually feel the heat from them. The sink in the toilet had problems getting rid of the water, which was annoying. Most importantly though, the room was spotless and very well cleaned. The bed was weird. It was so uneven that i had problems staying in bed, while sleeping. I do not understand, why no one has tried to place a pen or something in the middle of the bed and look what happens when you let go. Both my wife and me had weird bumps or uneven areas on the bed. Besides all that, everything else was great. The canal view was nice and everything felt like a piece of luxury. The staff and service was excellent! There is no other way to explain it. The morning buffet was alright. The selection was nothing impressive but it had the essential and you could get a little extra by asking. There was a person making fresh omelets in the middle of the buffet and there you could also order pancakes or fried eggs in different varieties. There was a woman controlling the omelet station several times, when we were there and she always looked so angry or sad. She should smile a little more, it will affect the diners and create more positivity. Overall a satisfactory stay and again the staff is a huge plus. The facility/rooms are OK. Hotel location is extraordinary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Rune Johnnesen, Thank you very much for taking your time to leave us a comment regarding your stay. We are happy to hear that you had an overall pleasant stay and enjoyed your time in Hamburg. As it is our aim to satisfy our clients on all aspects, we thank you for mentioning the disruptions you had. We are sorry that you had some troubles with the bed. On top is a special bed topper designed by Sofitel. It is filled with goose feathers, which makes it really soft and uneven. In case you are coming here again, please let us know and we will remove the topper from the bed to guarantee a restful sleep. Considering the interior design, we communicated your remarks to make sure, that we assure a constant improvement. Thank you again and hopefully we can greet you here anytime soon! Kind regards, Sebastian Werner Director of Sales & Marketing

Jesper H. S. Couples - 22/12/2018 AccorHotels certified review
« Good location and nice large rooms »

We had a very nice stay. The location is great and the hotel is nice with large rooms and a Wonderful breakfast. The only minor issues that I want to mention is that we felt a bit annoyed during the day of departure because we were asked twice if the room was ready for service and if the minibar was ready for refill. This should not be necessary, especially because we were checking out within the next hour as it was the last morning of our stay. Another small thing was the waiting time in the restaurant. We had a 3 course menu but in our opinion the time between the three servings could be reduced. The food was good, however, so again only a small thing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you very much for your review. We are glad to hear, that you had an overall satisfying stay with us. Therefore, we apologize for the circumstances, which appeared during your visit. We absolutely understand your annoyance regarding the room service situation, as this was not the way it is supposed to be. We apologize, also in the name of our staff and transferring your remark to the responsible department. We hope to greet you here again soon! Kind regards, Sebastian Werner Director of Sales & Marketing

Mohammed M. A. Business - 22/12/2018 AccorHotels certified review
« Mr »

Staff were Friendly rooms are clean and elegant. Hotel location is very good. Breakfast is rich and much better than some other Sofitle hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Essa a., Thank you so much for your rewarding words. It is our goal to satisfy our clients, so we are more than happy to hear that you had a pleasant stay with us. Your satisfaction is the highest motivation to our employees, so we thank you once again for those warm words. Kind regards, Sebastian Werner Director of Sales & Marketing

Said H. H. Friends - 19/12/2018 AccorHotels certified review
« Not organised, last room & check out a Desaster »

Check on the 17th, last room, smallest at the end of the level although I expressed my exhaustion, after status was mentioned, which was not in the booking, room change, extended stay through your app the next day. A promise for a room with a better view. Room made dripping noises. Advised reception and they hace reacted, but entering the room around 01.30 the carpet was wet, and more intense dripping noise. Reception offered to change room which made no sense with a check out for 5.30. could not sleep, because of the dripping noise. At the check the receptionist was so kind to defuct an amount, but it was wrong, i used for both days each 4000 points, which I had to reconfirm, since he had no confirmation which ended in a little discussion. As you will understand I was not in the best mood. This stay was not in a 5 star hotel, really sorry to say that. Will book the Sofitel Frankfurt for tomorrow and hope for a better experience. Really sorry for this feedback, but it was very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you very much for taking your time to give us your opinion. We are deeply sorry to hear that you made such a bad experience during your stay with us, especially as you are a loyalty member of the accor hotel chain. Our aim is to provide the most comfortable stay for each of our guests. In order to that, we would like to sincerely apologize that we have failed this time. We take your comment very serious and measures are taken to make sure that this was an exceptional experience for either you or any other guest. We hope that the Sofitel Frankfurt can convinces you of our philosophy “feel welcome”, but most important, we hope that you give us the chance to better our performance and convince you that we take the satisfaction of our guests seriously. Kind regards, Sebastian Werner Director of Sales & Marketing

Anonymous Families - 18/12/2018 AccorHotels certified review

Very friendly helpful staff, great location, nice SPA, very good breakfast check-in always a bit long

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Angela G., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. We are more than happy to hear, that you had an overall positive experience during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Sebastian Werner Director of Sales & Marketing

Iris B. Couples - 18/12/2018 AccorHotels certified review
« Vert satirsfactory »

Great location in the centre of Hamburg. Large rooms. A bit unpersonal perhaps due to large amount of roms. Ques at brekfast during peak hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you for sharing your feedback. We are happy to hear that you had an overall good experience during your stay. We always aim to improve and leave our guests as satisfied as possible. In order to that, we are sorry to hear that your stay has not been perfect due to certain circumstances. Thanks to your comment, we can better the situation during busy breakfast times. We hope that we can greet you here again soon! Kind regards, Sebastian Werner Director of Sales & Marketing

Alexander A. Business - 17/12/2018 AccorHotels certified review
« Hotel nice, Service ok, but heater did not work. Was freezing in the room. Caught a cold!!! »

Hotel nice, Service ok, but heater did not work. Was freezing in the room. Caught a cold!!! Service personal did not react upon complaint!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for sharing your feedback with us. We are more than sorry about the circumstances and apologize in the name of our staff, as the situation was not very well handled. Of course, in the regular case we would have provided another room for you with a working heater. Once more, we are more than sorry and we will mention the situation to the front desk to make sure, that this was an exceptional situation. Hopefully we can greet you here again soon, to prove to you that our highest goal are satisfied customers and we are willing to do what it takes to assure that. Kind regards, Sebastian Werner Director of Sales & Marketing

Anonymous Couples - 14/12/2018 AccorHotels certified review
« Great hotel with a few flaws »

Very good reception. We felt really taken care of. The room was excellent. The bed perfect (That is the most important thing, very comfortable). Floor in bathroom on the cold side (no heating?). Impressing with a smokers´ library. The drawbacks: We ordered food at the restaurant Ticino. We asked if we could sit in the bar while waiting. We sat for 45 minutes and then asked again. They forgot our order so we had to order again. Not a big problem, the food was very tasty. But we expect more from a 5-star hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., Thank you very much for sharing your experience with us. We are happy to hear that you had an overall pleasant stay. A satisfied guest is the biggest reward to our team. We are sorry to hear about the unpleasant event in the bar and appreciate your understanding. Although this should not has happened, we would like to apologize in the name of our staff. Once more we would like to thank you for being such a reasonable customer. We hope that we can greet you here again anytime soon! Kind regards, Sebastian Werner Director of Sales & Marketing

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