Hotel - Sofitel Hamburg Alter Wall
Sofitel Hotel Sofitel Hotel

Sofitel Hamburg Alter Wall Hotel

4.5/5 2,769 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 152.00 EUR Non member rate
From 144.40 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 25  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Beach and water sports  (Nearby)
    • Kayaking (Nearby)
    • Pedal boat (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

  • 241 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • WiFi in your room
    • Printer
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

d
4.5/5 AccorHotels Rating 2,739 reviews

Our guest reviews for Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,769 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 17/07/2018 TripAdvisor review
« Great Location and Beautiful Canal View »

Situated at the city centre, Sofitel Alter Wall Hamburg is close to the city train (U-Bahn) station (U3 line namely Rodingsmarkt Station) and the airport train (S-Bahn) station (S1 line namely Stadthausbrucke Station). From the airport to the Stadthausbrucke Station takes you about 20 minutes by S-Bahn train and then another 3 to 5 minutes to the hotel on foot. Moreover, most of the Hamburg attractions are around including the Town Hall, Historical Warehouse, Hamburg Harbour, St Pauli (the red-light district) and Fish Market which is only open on Sunday. All these attractions are just one to two city train stops from the Rodingsmarkt near the hotel. The hotel is also near the Cruise Terminal so convenient for embarkation of cruise ship at Hamburg. As far as the facilities and service of the hotel, I was fully satisfied. The room was of good size and clean, and the bed comfortable. It is a nice hotel I will be back on my next visit to Hamburg.

Yaser A. Families - 13/07/2018 AccorHotels certified review
« Sofitel in heart of Hamburg »

It was a wonderful time in Sofitel Alter Wall in Hamburg, we've enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comment on the WIFI. We are aware of the malfunctioning and we are working on a solution. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

Business - 12/07/2018 TripAdvisor review
« Great Stay, a wonderful hotel »

The only downside that I can find is that we have failed to receive points on our loyality card so far. Unable to receive a reply from Accor. The location is outstanding, breakfast is amazing.The concierge services shoud be improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pat2264, thanks for your review. We have send a private message to your Tripadvisor Account to help you with your points. See you next time again in Hamburg Your Sofitel Hamburg Team

Fred31 Business - 22/06/2018 AccorHotels certified review
« At each stay, it's a pleasure ! »

I like your hotel for the bed rooms, very comfortable and well equipped. The design is also fine, chic peaceful The swimming pool is a big plus and fine. People are very nice and professional. Just a point. At the rush hours, sometimes the check-in and out can be long.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

Anonymous Business - 13/06/2018 AccorHotels certified review
« Shorter than expected. »

You always assign to me the same rooms: 22xx. I have been in the same room several times. My company (Airbus) has an agreement with the hotel but the rate is rarely available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. I regret to read that our WIFI connectivity does not meet your expectations, for which I offer you my sincere apologies. I looked into your comment regarding the room allocation. The contract with Airbus is for Classic rooms (20m2) at €125. According to our information you have stayed with us at that particular rate and received an upgrade to the next level of room category being a superior room which is larger than the Classic room. It is a coincidence that it is always a #22 room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

Heiko B. F. H. B. C. Families - 11/06/2018 AccorHotels certified review
« Family weekend »

...nicest hotel in town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to offer my sincere apologies for the fact that our WIFI connectivity did not meet your expectations. We are aware on this and working on a solution, which requires a substantial investment. We expect to combine this with other improvement to take place early next year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

Business - 05/06/2018 TripAdvisor review
« No Air Conditioning »

Very nice hotel, but the air conditioning in my room did not work and I spent 5 sleepless nights. The only negative point of my entire stay, but considering the price, a functioning AC should be expected.

Business - 05/06/2018 TripAdvisor review
« Great room but invoicing problem »

It is a superb hotel, with great room and facilitie, except that the automatic check-out process is working poorly as the invoice has not been sent a week after the stay and after three phone call to get it !

Couples - 02/06/2018 TripAdvisor review
« Sightseeing Hamburg »

This was our first experience with Sofitel and we were pleasantly surprised. The room and the bathroom were spacious and comfortable. The hotel was nearby many restaurants, shopping and sights. Walking to the Elbe river, the Reaperbahn, St. Nikolai, St. Micheals, and the lakes were a reasonable distance. The desk staff and concierge were very friendly, knowledgeable, and helpful and made our stay a very pleasant one. We will consider Softtel hotels in our future travels.

John J. Couples - 29/05/2018 AccorHotels certified review
« Good trip »

Quick check in, freindly staff.. good breakfast.. spa was also nice, but steambath did still NOT work! This needs almost no comments? How many years!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to offer my sincere apologies for the fact that the steam sauna is still out of order. The delay is caused by the fact that the Owner, the insurance company and Accor Hotels are debating the repairs and responsibility. I deeply regret that therefore our guests are not able to use the facilities to the full extend. Thank you again for sharing your experience, and we hope to welcoming you again. Sincerely, Bart Westerhout General Manager

Sten W. C. Couples - 14/05/2018 AccorHotels certified review
« Excellent »

Very good room end service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I regret to read that the WIFI connectivity was not up to your expectations fro which I offer you my sincere apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

Per W. T. Friends - 01/05/2018 AccorHotels certified review
« Disappointing 5 Stars »

Booked a luxury room with shower AND bathtube but got a room with shower only Nespresso machine didnt work for two days - first after third complain it was exchanged

Our hotel has responded to the review
Our hotel has responded to the review

Dear Per Mr. T., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately not all our rooms have shower and bath tube and I regret that we were not able to meet your expectations. No excuses for the broken Nespresso machine, which should have been exchanged after one call. Thank you for your remarks on the WIFI. During full house situation the system is not able to supply sufficient speed. We are working on a solution. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bart Westerhout General Manager

Anonymous Couples - 24/04/2018 AccorHotels certified review
« Very good »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I appreciate your comment on the special attention to Le Club Accor Hotels members. We will discuss this internally. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

Kim Friends - 23/04/2018 AccorHotels certified review
« Very nice stay »

I have stayed at sofitel alter Wall 4 times now, everytime a great experience. Nice staff, love the design of the hotel and the rooms and the location is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I regret to read that your Pool experience as well as the WIFI connectivity did not meet your expectations, for which I offer you my sincere apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

P. Business - 16/04/2018 AccorHotels certified review
« High standard »

Arrival and registration difficult due to numerous arrivals at the same time, more personnel and:or anticipation in preparing the rooms for Airbus people could have improved the inconveniences. Room smaller than usual Personnel at front desk and restaurant very nice Very good breakfast (as usual)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I regret that the check in took longer than expected. Main reason for this was quite a number of movements at the Front desk at the same time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

Anonymous Couples - 09/04/2018 AccorHotels certified review
« Room not available on time »

Room was not available until 3.30pm. I needed to use the room for work purposes and highlighted urgency. This was around 2.30pm. Instead of reception personel taking care of this and notifying me when room is ready, I needed to repeatedly ask whether my room is now available although I was waiting just opposite of the reception. I have stayed most of times at this hotel when I was in Hamburg but have the sense that overall quality is deteoriating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Saturday was a busy day and due to the late check out of quite a number of guests, we were not able to clean all rooms before the official check in time. I have spoken to the Front Office Manager to assure that guests staying for business should prevail over guests staying for Leisure. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bart Westerhout General Manager

Couples - 02/04/2018 TripAdvisor review
« Great hotel »

Very nice hotel in the center of Hamburg. Many nice restaurants and shops close to the hotel Breakfast was nice. Nice clean room with a big bathroom and the bed was good. Parking for 26 EUR per day. We will be back.

Anonymous Business - 01/03/2018 AccorHotels certified review
« Room fine, food poisoning from hotel bar food and negative staff response »

When I confronted the reception staff about the fact I received food poisoning from the bar food the reaction was one of disbelief, they reluctantly removed the food charge from my overall bill but there was not even an apology. Having spent a very restless night I was less than impressed with such behaviour

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am awfully sorry that you did not feel well during the evening and that this might have been caused by the Cheeseburger consumed in the hotel. Please allow me to express my sincerest apologies. I have instructed my staff on the procedures in case of guest feedback on Food & Beverage items in the hotel. An apology and refund should have been offered as well as assistance in any kind. I understand that you will be staying with us on the night of the 20th of March. Is there anything we could offer you during your stay as a compensation for the incident during your last stay? Sincerely, Bart Westerhout General Manager

Steve Business - 24/02/2018 AccorHotels certified review
« Feb 2018 »

very good location, staff are helpful only issue is the reception area when a queue builds up, there is insufficient staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I regret to hear that you had to wait in a queue for which I offer my sincere apologies. Last week we had 2 colleagues ill and were not able to replace them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

Kurt S. Business - 23/02/2018 AccorHotels certified review
« One night in Hamburg »

I felt very velcome, as I do every time I visit Sofitel in Hamburg. It is my favorite hotel in Germany

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is great to read that our hotel is your favorite hotel in Germany. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 152.00 EUR Non member rate
From 144.40 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates