Hotel - Sofitel Hamburg Alter Wall
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Sofitel Hotel

Sofitel Hamburg Alter Wall Hotel

Alter Wall 40 
20457  HAMBURG
GERMANY

2,427 reviews
TripAdvisor Rating Based on 2,427 reviews
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From 140.00 EUR Non member rate
From 133.00 EUR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  EUR
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Beach and water sports (Nearby)
    • Kayaking (Nearby)
    • Pedal boat (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Jogging track

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

  • 241 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • WIFI in your room
    • Crib on request
    • Printer
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,255 reviews

Our guest reviews for Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,427 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ashraf K. Business - 18/08/2017
« DIsappointed to be denied early check-in, otherwise ok »

We reached the hotel at 1.30pm and I was told that because I was a LeClub Accor member, my room came with some "benefits" and as such, they had allocated a certain room for me and it was not ready. Front desk also said that it was not possible to move the "benefits" and hence I had to wait until 3pm for the room to be ready. My colleagues who were not LeClub Accor members managed to get their rooms as they did not have any special "benefits" in the room. I felt like I was being penalised for being a LeClub Accor member. Please be flexible enough in future so that if an Accor member arrives early, he can be given any room. The "benefits" can be sent in later on or even the next day. Pls also provide a self-check in counter because the check-in and out process is very slow and queues are long.

AccorHotels certified review
Lene Families - 18/08/2017
« Overall good experience »

An overall good stay with a service that was good but not as personal as last time in 2014. I had high expectations and because it was a stay that was very special to me I hoped that the Sofitel would be the exact right hotel wife my stay last time was excellent.it was ok. It not as special as I hoped for. The room was not as expected so we moved and upgraded so that was ok. But the reception was a bit overworked so it felt like an inconvenience.

AccorHotels certified review
Anonymous Couples - 16/08/2017
« Quality and standard of hotel met expectations »

Overall experience very pleasant and room was to a high standard. However, response to requests e.g. extra tea and milk in room was not very prompt and we had to ask several times before receiving it. Television channels, particularly English channels CBS were not available after 6pm and although we raised this at the start of our stay and several times during our stay it was never resolved and no explanation was given. Buffet breakfast excellent and serving staff very professional and attentive. Appreciated bottle of champagne on arrival, an unexpected surprise. Thank you.

AccorHotels certified review
Anonymous Families - 16/08/2017
« Rooms were nice and airy and clean »

We liked the rooms and the hotel in general was nice and clean and smelled wonderful. but the concierge service was one of the worst I encountered. He is not knowledgeable and didn't help us during our stay at all . We did our own research which got us much better results than his recommendations. The room service was excellent at times and undercooked at other times. Not consistent even when we order the same thing twice it would be different each time.

AccorHotels certified review
Anonymous Couples - 16/08/2017
« Terrific! »

We had a wonderful stay at the Hotel Sofitel Hamburg. Each and every member of staff was helpful and cheerful. We apologize that we do not speak German but compliment all on their tremendous language skills; this made our visit all the more pleasant.

AccorHotels certified review
Reinhold G. Business - 15/08/2017
« Comfortable stay in a relaxed enviroment »

Well designed hotel in a prime location in Hamburg. Attentive staff making it a pleasant experience.

AccorHotels certified review
Jane Couples - 15/08/2017
« Everything was very clean, comfortable and the people at the check-in desk were always polite and informative. »

The experience was very pleasurable. We did not have any issues or problems and everyone was very courteous.

AccorHotels certified review
Lynn M. Couples - 15/08/2017

Your front of staff were not helpful. They did not know some basics of Hamburg, which I had read up about before my visit. They could not tell us what was happening in the city that week, we had to find out from local shop assistants. The spa area had several things broken ie steam room and foot spa- there was no urgency to repair them and no time frame was given when we could use it. In fact it was not worked on at all through out our visit. We have stayed with you various times and have always looked forward to the spa- what a let down this time. In fact we recoomended our family join us this time because of the spa and whole expreteince, because we had praised it so much over the years. I Have been comming back you your hotel for a number of years and I am sad to see how indifferent your staff have become- they do not care about their guests. We come back to Hamburg every year because we have family local but I am unsure if I would ever stay with you again because of this experience

AccorHotels certified review
Kurt Friends - 14/08/2017
« Weekend in Hamburg »

very fine like it use to be.

AccorHotels certified review
Heather K. T. Solo - 14/08/2017
« Lovely hotel with a great location »

This is my favorite hotel in Hamburg, the location is perfect. It offers a breakfast buffet that is amazing, there is so much to choose from. The spa is a beautiful calm place to relax after a busy day exploring the city.

AccorHotels certified review
John Business - 11/08/2017
« Again a very comfortable stay »

I always appreciate the very professional and friendly staff (they don't always go together) and this time was the same. I requested a change at check-in and this was immediately done. Room is very comfortable and well equipped, though not huge. Bar and restaurant provide very god quality but maybe a little expensive. Also maybe time to change some of the food offerings on the bar menu. I really also appreciate the cosmopolitan atmosphere of the hotel.

AccorHotels certified review
Guy Couples - 11/08/2017
« Welcoming »

Arrived at 14:35 , want me to wait 30 min because room not ready , after propose to use the spa for changing or shower or just wait there . I complain but my fault as they said I could use the spa . Very bad welcoming so we decide to leave the hotel even if we already paid for the room . It's for us not acceptable to for a 5 stars. Specially after 5 hours flight.

AccorHotels certified review
Anonymous Business - 11/08/2017
« Perfect stay »

As always a perfect stay at Sofietel, from start to the end, and all the employees makes it nice to be there.

AccorHotels certified review
Robert T. Friends - 09/08/2017
« Satisfied but no "wow factor!" »

All hotel amenities and facilities were fine. Hotel lacks character and wow factor compared to other Sofitel hotels around the world. Not a huge complaint but won't rush to stay again. Front desk staff friendly. Porter staff not so much.

AccorHotels certified review
Matthew B. Business - 07/08/2017
« poor, expensive and lack of attention »

1. As a guest staying at Sofitel for over 50 stays ( not that your team on the front desk would know) over the past few years I have seen a steady deterioration in standards at the hotel. 2. Floor 2- the floor still is not fixed- over 12months! 3. Instant coffee sachets in the room- really? for an alleged 5 star hotel? 4. Room service is overpriced rubbish- In Hamburg get your kitchen to know how to make a good Hamburger will you? 5. For the third time I have ordered Ceaser salad and the staff seem to neglect/ don't know / don't care that an essential ingredient are white anchovies. You thing this is a minor first World problem, however, people who travel a lot know what a 5 star hotel should be providing for premium prices. 6. Shower in room 2319 was faulty/ small/cramped and needed maintenance in the door. 7. Loss of English TV channels/movies- if you are away from home a lot a decent meal and a movie is essential. Neither is available at your hotel. Go to The Excelcior Hotel Hong Kong to see what a decent in room burger and movie options is all about.

AccorHotels certified review
Anna Families - 07/08/2017
« Anna »

Really nice hotel, perfect location, very friendly staff.

AccorHotels certified review
Kari G. K. Families - 07/08/2017

We were very happy with the service and facilities

AccorHotels certified review
Anonymous Couples - 01/08/2017

Plesat and professional.

AccorHotels certified review
Mette L. C. Couples - 31/07/2017

Absolutely ok experience. We were allocated a handicap room - the bathroom did not meet our expectations. It was hugely annoying with water everywhere when we took a bath.

AccorHotels certified review
B.w. Families - 30/07/2017
« recommendable »

almost like at home staff competent and friendly restaurant not matching expectations (Caesar salad was a disaster) , even at a fast food (dean&david) restaurant the quality is better. did not like the time restriction for children concerning the opening hours of the pool.( this procedure makes no sense) children does not necessarily means noise

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