Hotel - Sofitel Hamburg Alter Wall
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Sofitel Hamburg Alter Wall Hotel

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4.5/5 2,686 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Beach and water sports  (Nearby)
    • Kayaking (Nearby)
    • Pedal boat (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

  • 241 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • WiFi in your room
    • Crib on request
    • Printer
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,654 reviews

Our guest reviews for Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 2,686 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
P. Business - 16/04/2018
« High standard »

Arrival and registration difficult due to numerous arrivals at the same time, more personnel and:or anticipation in preparing the rooms for Airbus people could have improved the inconveniences. Room smaller than usual Personnel at front desk and restaurant very nice Very good breakfast (as usual)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I regret that the check in took longer than expected. Main reason for this was quite a number of movements at the Front desk at the same time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

AccorHotels certified review
Anonymous Couples - 09/04/2018
« Room not available on time »

Room was not available until 3.30pm. I needed to use the room for work purposes and highlighted urgency. This was around 2.30pm. Instead of reception personel taking care of this and notifying me when room is ready, I needed to repeatedly ask whether my room is now available although I was waiting just opposite of the reception. I have stayed most of times at this hotel when I was in Hamburg but have the sense that overall quality is deteoriating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Saturday was a busy day and due to the late check out of quite a number of guests, we were not able to clean all rooms before the official check in time. I have spoken to the Front Office Manager to assure that guests staying for business should prevail over guests staying for Leisure. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bart Westerhout General Manager

TripAdvisor review
Couples - 02/04/2018
« Great hotel »

Very nice hotel in the center of Hamburg. Many nice restaurants and shops close to the hotel Breakfast was nice. Nice clean room with a big bathroom and the bed was good. Parking for 26 EUR per day. We will be back.

AccorHotels certified review
Anonymous Business - 01/03/2018
« Room fine, food poisoning from hotel bar food and negative staff response »

When I confronted the reception staff about the fact I received food poisoning from the bar food the reaction was one of disbelief, they reluctantly removed the food charge from my overall bill but there was not even an apology. Having spent a very restless night I was less than impressed with such behaviour

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dean, Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am awfully sorry that you did not feel well during the evening and that this might have been caused by the Cheeseburger consumed in the hotel. Please allow me to express my sincerest apologies. I have instructed my staff on the procedures in case of guest feedback on Food & Beverage items in the hotel. An apology and refund should have been offered as well as assistance in any kind. I understand that you will be staying with us on the night of the 20th of March. Is there anything we could offer you during your stay as a compensation for the incident during your last stay? Sincerely, Bart Westerhout General Manager

AccorHotels certified review
Steve Business - 24/02/2018
« Feb 2018 »

very good location, staff are helpful only issue is the reception area when a queue builds up, there is insufficient staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I regret to hear that you had to wait in a queue for which I offer my sincere apologies. Last week we had 2 colleagues ill and were not able to replace them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

AccorHotels certified review
Kurt S. Business - 23/02/2018
« One night in Hamburg »

I felt very velcome, as I do every time I visit Sofitel in Hamburg. It is my favorite hotel in Germany

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is great to read that our hotel is your favorite hotel in Germany. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

AccorHotels certified review
Jakob L. H. Couples - 21/02/2018
« Very nice hotel with very good service. »

It was lovely. We enjoyed the fittness, the pool and the sauna. Everything was in order. Very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

TripAdvisor review
Business - 05/02/2018
« Love this hotel! »

Location is fantastic, staff is super friendly and helpful, rooms are comfi, spa is beautiful. I come to Hamburg regularly and have stayed at a few different hotels before, but will not be staying anywhere else since I found the Sofitel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear 186janna, thank you very much for this lovely feedback. Sounds like you have finally found a home away from home. We are looking forward to welcoming you again. Best regards from Hamburg Your Sofitel Hamburg Alter Wall

AccorHotels certified review
Holger W. Couples - 31/01/2018
« Still a great Sofitel in central Hamburg »

Elegant rooms, attentaive service and a great hotel bar with a fantastic chief bar tender, very nice spa area

AccorHotels certified review
Nils F. Business - 29/01/2018
« LIKE HOME »

Excellent stay, as usual, best Sofitel in Germany. Excellent service by Ms. Bogdan.

TripAdvisor review
Business - 28/01/2018
« Dissapointed »

Booked a luxury room and asked for a quiet room. First night I have got the room close to the tram, so every 20 minutes I was awake. I asekd already in the evening and the pormised to change it in the morning. Than they gave me a smaller room with bathtube. Not similar to the one I have booked. Asking again they told me that I can go back to the noisy room. Asking for the in the prize included free cocktail , that didn't know what I mean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear UlliausS, thank you very much for your feedback. It is very important for us to know about every detail which made your stay with us inconvenient. For sure a cocktail voucher was not the right move from our side. We would appreciate it very much to accommodate you during your next stay in Hamburg again to convince you of our service. We wont let go any guest disappointed. You should feel welcome in our hotel. Your Sofitel Hamburg Alter Wall

TripAdvisor review
U8485ORpaulc Business - 22/01/2018
« Sofitel Hamburg Review »

Hotel is modern with good services and facilities. The location is good and very central with good views of the city on higher floors. Only criticism is the choice of picture used in decorating room; which was of a young boy and seemed like it could have been a family picture which made the hotel room feel like I was sharing it.

AccorHotels certified review
Nigel E. Business - 21/01/2018
« Very good room and excellent service »

Very comfortable room and efficient accommodating staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Elderton, We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

AccorHotels certified review
M., J. Business - 20/01/2018
« everything was wrong with this room 8402 »

I was grateful to receive an upgrade. I had never stayed on the 8th floor and would not like to in the future. The room was cold when I arrived. The television was not working as usual with the Sofitel music/channels. I tried to phone the reception to ask for a taxi for the next morning but the phone did not work. I asked Paulina in Room Service to go to the reception for me. She helped me with the taxi and also about confirming other details of my reservation, such as breakfast the next morning. I could not remember if I had booked it or not. Paulina was very helpful and my connection to the hotel. I even tried phoning the reception with my cell phone but no one answered the phone. I had dinner in my room and worked on my computer. When I went to bed after midnight, I was also disappointed to find the feather duvet on my bed. I am allergic to feathers (asthmatic) and could not breathe well so I did not sleep at all. The Sofitel Alter Wall knows about my requests: to be away from the lift (8402 is the first room next to the lift), allergies so no feathers, animal presence in the room, so this is very bad. The last bad news to communicate is when I went to use the 2nd large shower towel, there were 2 round dark blood stains on the towel. When I explained everything to the young woman in the reception, she had several difficulties: First, she does not understand English well enough to understand the severity of the problems I encountered or she is indifferent to these. She did not try to understand when I explained in detail. At that moment, the General Manager of the hotel arrived. I would have replied that someone would check why this room was given and at least make an enquiry about each of my complaints. But, nothing was forthcoming from this person. At least some compassion and sense of service should have been called for. I do come to Sofitel often. My last stay was also not very good. But, almost everything was very wrong with this stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Martin, Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am awfully sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your review has been discussed internally and your profile has been updated accordingly. I do hope that you will give Sofitel Hamburg another chance. I would appreciate if you could inform me personally on your itinerary. Sincerely, Bart Westerhout General Manager

TripAdvisor review
HGNY42 Couples - 19/01/2018
« Top hotel in Hamburg »

Great Hotel, excellent location, nice people, perfect service. Easy travelling and great location to travel within the city. We have stayed only a few days for sightseeing – in the German winter time :-) – and this hotel was PERFECT!!! Highly recommended. In summer time it will be even better as they are located next to the river.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HGNY42, thank you very much for your feedback and recommendation. You are absolutely right, in summer you are delighted to enjoy your drinks and dinner outside on our beautiful terrace. We are looking forward too welcoming you again in Hamburg. Sincerely Sofitel Hamburg Alter Wall

AccorHotels certified review
Melanie Couples - 18/01/2018
« Check in and eating facilities »

We always seem to have to wait a long time to check in. Also, maybe a notification on your system when customers have stayed before. To my mind this always makes them feel more welcome and at home. For most of the years we have stayed your restaurants etc at the front of the hotel have been closed apart from the Cafe. This time the cafe was also closed, meaning that I could not get a quick coffee and snack before I went to an appointment! I am sure I am not alone in not wishing to pay 20 euro or more for breakfast, when I only eat something very light.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Bartholomew, We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The delay at check in and check out has to do with a software issue, which we are trying to solve. I regret to read that the Café was closed for your light breakfast. I would like to offer my sincere apologies for that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

AccorHotels certified review
Vesa H. Couples - 17/01/2018
« as expected, good »

Frendly atmosphere, good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hamarila, We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bart Westerhout General Manager

TripAdvisor review
Business - 09/01/2018
« Points for effort, but not for outcome »

The hotel is a well designed business hotel in the heart of Hamburg. So far, so good. Received a pro-active mail before arrival encouraging me to check in before arrival. Unfortunately, the mobile page was unable to complete my check in. Neither was the ACCOR app - but finally, after having entered my personal information 5 times, I managed from my computer. So what did I get in return for all my efforts? I got charged a 200€ deposit before arrival, thank you. Check in took the usual 2-3 minutes, so absolutely nothing gained. The resident bar was empty and uninspiring. Breakfast was good, but not worth the hefty price tag. Room was good, but nothing special. Won't be back.

TripAdvisor review
Couples - 05/01/2018
« Still the best in Hamburg. »

Always our first choice in Hamburg since our first stay summer 2005, nice rooms best quality of sleeping and perfect location. Their breakfast is also worth mentioning one of the best compared to many other hotels. We will recomend this hotel to eveyone;-) Tommy & Monica

TripAdvisor review
Family - 04/01/2018
« Property fine, Le Club Accorhotels training needed »

First off, the positive: - Property is OK, rooms decent, location fine. - Nice indoor pool to wind down after a day out in the cold. Biggest let down here is that the hotel does not appreciate one bit loyalty members or non of the staff are trained in what to do when a LCAH member turns up. - No loyalty welcome/greeting by front desk. - No drinks vouchers proactively offered (I had to ask for it). - When I inquired on the Platinum upgrade I was told a) No rooms available (that was a lie) b) No upgrade possible c) Person checking me in is not authorized to upgrade d) I had to ask her to get the person who was authorized to and she said he wasn't around... and so I waited. e) I hung around the lobby for 20mins and then walked up to reception again. Then the Duty manager was called and it was all solved. Room upgrade to a nice Jnr Suite was granted, drinks vouchers given, and he personally showed us to the room. f) By that evening, no welcome amenity had come. g) I inquired on it the next day and that evening we came back to the room and saw the welcome "amenity". This hotel certainly does not let you down: I heard from many fellow members that this Sofitel offers the most pathetic welcome amenities in the whole group of Sofitel properties worldwide. They were 100% right. In some Sofitels, you receive large Hermes toiletries, in others you receive a spread of macarons / chocolates, in others you receive a bottle of champagne, in others you receive a mixture of all of these items. Here at the Sofitel, you receive two bottles of lemonade which seem like drinks the hotel was not able to dispose off otherwise. Bonus was the fact that a note from the GM was addressed to a Mrs Bohnenkamp - which wasn't me. Note: Mr Westerhout, coming from a Swissotel, you probably will bring in some new fresh air. I hope you can look into LCAH procedures that Mr Felgen completely messed up. With your Zenit members coming into the AH fold, it would be a shame for them to experience a Sofitel with poor loyalty appreciation and be turned off AH properties. Good luck.

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