Hotel - Sofitel Hamburg Alter Wall
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Sofitel Hotel

Sofitel Hamburg Alter Wall Hotel

Alter Wall 40 
20457  HAMBURG
GERMANY

2,461 reviews
TripAdvisor Rating Based on 2,461 reviews
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From 148.00 EUR Non member rate
From 140.60 EUR Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  EUR
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Beach and water sports (Nearby)
    • Kayaking (Nearby)
    • Pedal boat (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Jogging track

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

  • 241 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • WIFI in your room
    • Crib on request
    • Printer
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,374 reviews

Our guest reviews for Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,461 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Edu S Business - 24/09/2017
« Good Option at Hamburg »

Overall good option...cafe take away opening hours could be more helpful , it starts at 8 am ....the bar could also offer more options for a quick meal....I had to get a sandwich since the options were not many...

TripAdvisor review
Couples - 15/09/2017
« Short stay this time »

Excellent as always. Only instant coffee in room this time, told it was due to the level of room chosen which was listed as a superior room, not the Basic so I was a bit surprised. Last stay there was an espresso machine in our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear douglasc225, thank you very much for your outstanding rating. Good to read that you enjoyed your stay. Regarding the Nespresso machine, kindly be informed that all Luxury rooms and Suites do have a Nespresso machine and Classic and Superior rooms feature instant coffee and tea facilities. Do not hesitate to contact us directly for your next booking, we would be pleased helping you out finding the right room category. Hope to see you again very soon at the Sofitel Alter Wall. In the meantime I wish you all the best Kind regards Gilles Felgen General Manager

TripAdvisor review
Family - 12/09/2017
« Location good, room excellent, but poor front desk. »

i am a fan of Sofitel, but this is one I will never go back, as I don't feel welcome at all. We are group of five, got 3 rooms, @2 nights,3 nights and 4 nights. since we come and go on different days. The first checkin is a long wait, for which after 15 mins queue, finally someone told me the system was down, and only 1 computer is working. And it should be a priority queune for members, but it seems to in-exists. The next day, I need to checkin for another room, long long queue again. Understand the counter might be very busy, but a little bit more smile will definitely help. Only smiles I found is from Seven head bar, and lobby when I check out after 4 nights of staying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear winnipstang, thank you very much for taking the time in order to comment on your recent stay. Feedback is utmost important to us as it shows our weaknesses and at the same time gives us the opportunity to improve. Thank you for mentioning the friendliness at 7Heads Bar, the hotel location and the quality of the room. However, I feel sorry to read that you encountered challenges with our front desk ambassadors. Kindly accept my sincere apologies. I discussed the issue with the Front office Manager so that the ambassador will get additional training on "cousu main service" and attitude. I know, one cannot forget however maybe forgive and I would be pleased welcoming you back to the Sofitel Alter Wall business or leisure brings you to Hamburg. In the meantime I wish you all the best. Kind regards Gilles Felgen General Manager

AccorHotels certified review
Aryan N. Business - 09/09/2017
« Good hotel, rude staff »

Hotel was pretty good but both the reception staff and spa staff were very cold and rude.

AccorHotels certified review
Shaun L. Couples - 06/09/2017
« One of the best beds ever »

Can't beat this hotel for location, in the centre of town and close to UBahn and station for airport trains, and a car park underground. Friendly staff, clean and well cared for hotel, and really comfortable beds. Bar by the water great for winding down in, as is spa/pool in basement. Always stay here when I'm in town.

AccorHotels certified review
Jörg Couples - 05/09/2017
« alles bestens »

stop over

AccorHotels certified review
Michael D. Couples - 02/09/2017
« Excellent Hotel »

Stayed for 3 nights 23-26 August. Great location just a few hundred yards from City Centre and Alster lakes. All staff very efficient and friendly, nice room, very clean and a good size with a nice view of the canals. Good experience

AccorHotels certified review
Chris W. Business - 29/08/2017
« Satisfied but with a little more effort would grade as very satisfied. »

This is about the 10th stay I have had in this hotel this year and on the whole it is in my opinion one of the best in town. However there are a few small issues that when added together stop me from marking the hotel higher. On my last visit 21/08/17 PM to 25/08/17 AM dirty table cloths and un-cleared tables, waiters not attending to guests (asking if they want juice and tea/coffee) as they entered for breakfast, and looking stressed and very busy/under pressure due in my opinion, to not enough staff working . The fixed plug forming part of the mixer tap, in the sink in my bathroom was missing, meaning I had to run the tap constantly as I was wet shaving. The aux input on the Bose in room entertainment unit was broken and the carpet in the room was quite stained. In my opinion and I have mentioned this before, some of the rooms could do with a lick of paint to freshen them up as they are looking tired. On the positive side the friendliness and helpfulness of all the staff when called upon, especially the Restaurant manager, reception desk, bar and concierge staff all contribute to a very pleasant environment to stay in. I am sure that with a scheduled maintenance /update programme for the bedrooms and a few additional staff in the restaurant first thing in the morning my ratings would raise even higher and I suspect others would provide positive feedback as well.

AccorHotels certified review
Chatain Business - 28/08/2017

I was obliged to cancel my stay because I had some health issue and my doctor forbade me to get on a plane. because it was too late to cancel, I was charged the full fare for my 2 nights although I am a regular customer and have a Accor CLub membership and you send me a survey to check if I am happy ? are you kidding ? this is obscene.

AccorHotels certified review
Mona Families - 27/08/2017
« Good »

The hotel room was nice clean and tidy, service was slow from room service, but everything's were fine. Except the bellboy, who was good in service, but he was replacing the concierge staff on his leave, we requested for car with driver, he called the rent car company, but he closed the deal depend on his benefit, when the car reached, it was taxi and he didn't call the company which we agreed with, he is playing to get his commission. When we complained to duty manager she said he is one of the best, as we are laying.

AccorHotels certified review
Anonymous Solo - 27/08/2017
« it was good however not luxurious »

it is a very good hotel some small items cam be improved

AccorHotels certified review
Livia B. Business - 27/08/2017
« Some clouds covering the sun of comfort »

I've stayed 4 nights at this hotel. Every year i book my stay in Hamburghere since i'm a member of Accor hotels. Compared to the previous year i have to say that the service has considerably decreased; an example on the first day upon arrival my room wasn't ready although I had completed the online check-in; The refurbishment of tea, cafe and water didn't happen on my second day; the lamp close to the desk wouldn't switch on - the bulb never replaced; the furniture next to my bed wasn't cleaned - the drawer had cafe stains; the matrass definitively needs replacement since the centre was towering above the sided and the sleeping experience was a downhill adventure; the doors would also benefit from a good cleaning and the inner window frames have probably not been touched in a while; overall i jave the impression there is a lot of staff but the execution of the jobs isn't coordinated (why is the water, cafe tea refurbishment happening hours after cleaning and not in close succession); the personnel at the bistro bar as well as the room service are good willed but unprofessional: i was woken up at night with a delivery i hadn't ordered; the lady at the bar couldn't handle the credit card machine so my drink was charged to the room instead; reception staff had the best performance; this is the reason for awarding 6 satisfaction points.

AccorHotels certified review
Eastpak Business - 27/08/2017
« Stay was OK but nothing special »

There was nothing wrong but also nothing that stood out

AccorHotels certified review
Yaniv E. Families - 25/08/2017
« Good but with some issues »

Kids were not welcome at the pool after 5pm. Cleaning personnel was rude.

AccorHotels certified review
Sezai T. Business - 25/08/2017
« Elegant »

Great staff that makes a really nice hotel superb.

AccorHotels certified review
Eileen H. Business - 23/08/2017
« Extremely bad booking experience & Inconsistent Service »

My colleagues and I usually will choose to stay at Sofitel due to the location when we go to Hamburg. However, the service we get is always very inconsistent. Can I clarify on the rubber ducky policy? Will all rooms with bathtub get it? And for bottled water for Silver and above members, is it 1 bottle per day? In addition, this time round, I have horrible experience for the booking/payment of room. Silver members are supposed to get free room reservations with no penalty if we cancel the room before we arrive? But this time round, I was charged a cancellation fee, which I am still disputing with your hotel. Still waiting for you to reply to my email. 2nd, when my travel date was firmed, I booked a room that is for payment at hotel. But the app asked for my credit card details which I thought was for guarantee only, but when I checked in, the hotel said I already pre-paid. If that is the case, I should have chosen the lowest room rate which is based on pre-paid rates. In addition, the concierge got the timing of our taxi booking wrong on day of departure. Luckily we did not miss our flight!

AccorHotels certified review
S. Business - 23/08/2017

Clean room with adequate amenities, though there are unnecessary decoration and decorative items in the rooms, e.g., vases in bathroom and windows. Negative comment is in the manner of check-in staff, they need to be polite and smile. I do understand the check in time and unable to get the room even at 2pm, but the staff need to politely explain, don't need to repeatedly say "I am telling you the check in time is 3pm....", which I feel was rude.

AccorHotels certified review
Anonymous Business - 21/08/2017
« Great but parking wasn't easy »

Everything was amazing like always. Only thing was that the barcodes I was given to exit the parking did not work.

AccorHotels certified review
Ashraf K. Business - 18/08/2017
« DIsappointed to be denied early check-in, otherwise ok »

We reached the hotel at 1.30pm and I was told that because I was a LeClub Accor member, my room came with some "benefits" and as such, they had allocated a certain room for me and it was not ready. Front desk also said that it was not possible to move the "benefits" and hence I had to wait until 3pm for the room to be ready. My colleagues who were not LeClub Accor members managed to get their rooms as they did not have any special "benefits" in the room. I felt like I was being penalised for being a LeClub Accor member. Please be flexible enough in future so that if an Accor member arrives early, he can be given any room. The "benefits" can be sent in later on or even the next day. Pls also provide a self-check in counter because the check-in and out process is very slow and queues are long.

AccorHotels certified review
Lene Families - 18/08/2017
« Overall good experience »

An overall good stay with a service that was good but not as personal as last time in 2014. I had high expectations and because it was a stay that was very special to me I hoped that the Sofitel would be the exact right hotel wife my stay last time was excellent.it was ok. It not as special as I hoped for. The room was not as expected so we moved and upgraded so that was ok. But the reception was a bit overworked so it felt like an inconvenience.

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