Hotel - Sofitel Hamburg Alter Wall
Sofitel Hotel Sofitel Hotel

Sofitel Hamburg Alter Wall Hotel

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4.5/5 2,537 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 132.00 EUR Non member rate
From 125.40 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  EUR
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Beach and water sports  (Nearby)
    • Kayaking (Nearby)
    • Pedal boat (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

  • 241 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • WiFi in your room
    • Crib on request
    • Printer
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,463 reviews

Our guest reviews for Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,537 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 13/11/2017
« Very nice hotel, good location, rooms are nice and the beds are perfect:) »

One thing that could be improved is the service at breakfast. I have stayed in your hotel several times and I do like it a lot however sometimes the service is very slow at breakfast; it would be much appreciated to be served coffee and orange juice quickly without having to call for somebody.

AccorHotels certified review
Cmacd Families - 06/11/2017
« Not as good as previous visits.... »

We recently stayed for the 3rd time with you. Unfortunately our stay was not as good as our previous experiences.We really felt disappointed as we had always thought how wonderful the hotel was. It felt as through the service had really declined. On arrival we we basically ignore by all six staff behind the reception desk who were not dealing with any customers. We felt completely invisible, and after a few minutes had to interrupt staff to ask to check in. We used room service on 3 ocassions for breakfast and drinks which was very slow and the orders incorrect. It took an hour just to get 2 cups of tea! (We would have used the tea and coffee facilities in the room if it would have had anything other then green or herbal tea). We weren't left a 'do not disturb sign' in our room which meant that housekeeping kept knocking on our door each morning at 9am, and then another two times after that. As this was a holiday this wasn't ideal! Housekeeping also failed to leave us any towels in the room which is a pretty basic item. The most disappointing thing in the rooms was the bed. I appreciate for some people sleeping in a 'cloud' feels luxurious, but for me it was really uncomfortable. I did ask at reception if anything could be done and the 'my bed topper' was removed. However the mattress felt 'cheap' and 'old'. By my third night the floor seemed a better option, to avoid a bad back in the morning. On the plus side the staff and service in the bar was excellent, quick, friendly and so polite. I really don't think we'd stay with you again which is such as shame as we love the location and the design ( apart from the marshmellow beds!)

AccorHotels certified review
Anonymous Business - 06/11/2017
« Nicholas F. »

I found that there was not enough check-in supervisors. Disappointed that despite being a Le Club AccorHotel member I was not offered an upgrade and did not receive my complimentary drink etc.

TripAdvisor review
Friends getaway - 05/11/2017
« Very good value for money »

Excellent location, modern, quiet, modern and well equipped and furnished rooms, very professional and friendly staff, great breakfast, reception and lobby area would benefit from a brightenig up, great team in the bar, lovely spa

TripAdvisor review
Lasse144 Couples - 04/11/2017
« Bad flexibility »

We accept not to get our room rate credited - even though we could not come to Hamburg due to the weather conditions - BUT at least our prepaid breakfast should be credited - which has not happened yet - despite our requsts

AccorHotels certified review
Liam D. Business - 03/11/2017
« Hotel was fine, but the service fell a little short »

Staffing appeared to be not focused. I had issues at check in, issues with service in the bar, and then issues at check out

TripAdvisor review
Schweizer-Franke Family - 27/10/2017
« Nice hotel and room ... but the street side is actual very noisy »

We stayed a the hotel quite often in the past and always were very happy about the choice. But unfortunately there is next to the hotel there a huge building side, which is very annoying. So always ask for a river room we missed to do that and were not able to sleep longer than 8 am, when it started to get noisy.

AccorHotels certified review
G. P. Business - 13/10/2017
« Confortable and convenient »

Overall very good as usual. But check in and check out processes are far too long leading to long queue that could be avoided.

AccorHotels certified review
Anonymous Business - 12/10/2017
« Poor service levels »

Long lines at the front desk to check in and no concierge at times

TripAdvisor review
Business - 10/10/2017
« Great stay »

The staff was very helpful and the room and the bed is first class. The hotel is centrally located. The location was near good restaurants and shopping. The breakfast buffer is one of the best I ever had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mariodW5892WN, thank you very much for your outstanding rating and your comments. Good to read that you enjoyed your stay and that you appreciate our breakfast buffet. I hope welcoming you back in the near future when business or leisure brings you to Hamburg. Kind regards Gilles Felgen General Manager

AccorHotels certified review
Anonymous Business - 09/10/2017
« Clean and efficient »

Good, except the confusing room numbering does not match the floor numbering.

TripAdvisor review
Couples - 04/10/2017
« overpriced »

the Sofitel Alter Wall is very convenient for the city of Hamburg. But the service has not been what it used to be Sofitel. This time a que for 20 minutes to check in that is not 5* Sofitel, come on you can do better. The rooms ...............not ready as usual. Why are the rooms never ready? Short of (cheap) staff. Come on Sofitel if your service is not improving....................forget it we won't come back.

TripAdvisor review
Couples - 01/10/2017
« A central hotel spoiled by poor Internet access. »

This is the only Sofitel I have stayed in where the Internet access was slow and unresponsive. The staff recognise the issue as they had other complaints but obviously felt powerless to solve the problem. It was the classic issue of large organisations where the headquarters were responsible but unresponsive to local complaints. I do hope it doesn't spread to other hotels in the group as I shall soon move on elsewhere.

AccorHotels certified review
Ben B. Business - 26/09/2017
« Mr Ben B. »

It took me a long time to check in and once i had my card didn't work so i had to come back and join the back of the queue. I requested an adaptor to UK socket and there were none in reception. I left a do not disturb sign on my door during the day to save on towels changing and time. But someone came in, replaced all the towels and tidied. Very kind but not what I wanted. I put my breakfast card on the outside handle of my room at 1am and it was still there the next day. By the time I noticed it was too late. I called downstairs and they sent up some complimentary breakfast. Again very kind but I didn't have time to eat it. None of this is a particular problem. But kust not the service i have come to expect from Sofitel and especially for a repeat customer such as myself.

TripAdvisor review
Edu S Business - 24/09/2017
« Good Option at Hamburg »

Overall good option...cafe take away opening hours could be more helpful , it starts at 8 am ....the bar could also offer more options for a quick meal....I had to get a sandwich since the options were not many...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edu S, thank you very much for your rating and commenting on your recent stay. Feedback is utmost important for us at it gives us the opportunity to improve. I will discuss all your points in my next meeting with the F&B Manager and I am sure there will be a positive outcome for our guests. Once again thank you very much for your constructive comments. I do hope welcoming you back in the very near future. In the meantime I wish you all the best. Kind regards Gilles Felgen General Manager

TripAdvisor review
Couples - 15/09/2017
« Short stay this time »

Excellent as always. Only instant coffee in room this time, told it was due to the level of room chosen which was listed as a superior room, not the Basic so I was a bit surprised. Last stay there was an espresso machine in our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear douglasc225, thank you very much for your outstanding rating. Good to read that you enjoyed your stay. Regarding the Nespresso machine, kindly be informed that all Luxury rooms and Suites do have a Nespresso machine and Classic and Superior rooms feature instant coffee and tea facilities. Do not hesitate to contact us directly for your next booking, we would be pleased helping you out finding the right room category. Hope to see you again very soon at the Sofitel Alter Wall. In the meantime I wish you all the best Kind regards Gilles Felgen General Manager

TripAdvisor review
Family - 12/09/2017
« Location good, room excellent, but poor front desk. »

i am a fan of Sofitel, but this is one I will never go back, as I don't feel welcome at all. We are group of five, got 3 rooms, @2 nights,3 nights and 4 nights. since we come and go on different days. The first checkin is a long wait, for which after 15 mins queue, finally someone told me the system was down, and only 1 computer is working. And it should be a priority queune for members, but it seems to in-exists. The next day, I need to checkin for another room, long long queue again. Understand the counter might be very busy, but a little bit more smile will definitely help. Only smiles I found is from Seven head bar, and lobby when I check out after 4 nights of staying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear winnipstang, thank you very much for taking the time in order to comment on your recent stay. Feedback is utmost important to us as it shows our weaknesses and at the same time gives us the opportunity to improve. Thank you for mentioning the friendliness at 7Heads Bar, the hotel location and the quality of the room. However, I feel sorry to read that you encountered challenges with our front desk ambassadors. Kindly accept my sincere apologies. I discussed the issue with the Front office Manager so that the ambassador will get additional training on "cousu main service" and attitude. I know, one cannot forget however maybe forgive and I would be pleased welcoming you back to the Sofitel Alter Wall business or leisure brings you to Hamburg. In the meantime I wish you all the best. Kind regards Gilles Felgen General Manager

AccorHotels certified review
Aryan N. Business - 09/09/2017
« Good hotel, rude staff »

Hotel was pretty good but both the reception staff and spa staff were very cold and rude.

AccorHotels certified review
Shaun L. Couples - 06/09/2017
« One of the best beds ever »

Can't beat this hotel for location, in the centre of town and close to UBahn and station for airport trains, and a car park underground. Friendly staff, clean and well cared for hotel, and really comfortable beds. Bar by the water great for winding down in, as is spa/pool in basement. Always stay here when I'm in town.

AccorHotels certified review
Jörg Couples - 05/09/2017
« alles bestens »

stop over

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