Sofitel Hamburg Alter Wall Hotel 5 stars

TripAdvisor rating 4.5/5 3,055 reviews
Sofitel Hamburg Alter Wall
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+ 28 Services
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Hotel extras

  • Big-city flair with adventures into nature

  • Pure relaxation in the Seagull Spa

  • Lounge with a view and signature drinks

  • 223 elegant guest rooms and 18 suites

  • 19 light-filled rooms for inspiring event formats

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf course 18 holes (Nearby)
  • Boat excursions
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Hamburg Alter Wall

Alter Wall 40
20457
hamburg
germany

Tel: +4940369500

Fax: (+49)40/369501000

Contact email

Check-in from 15h00

Check out up to 12h00

  • S 1 :   S 1 STADTHAUSBRUECKE

  • S 3 :   S 3 Stadthausbruecke

  • U 2 :   U 2 Jungfernstieg

  • U 3 :   U 3 ROEDINGSMARKT

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

  • By car

    CENTRUM At 5km / 3.11 miles

  • By train

    MAIN STATION At 1.5km / 0.93 miles

GPS :53.549443, 9.988246

Our accommodations

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Pillow Menu
  • Shoe polisher
  • Mini Bar

SUPERIOR ROOM, 1 King Size Bed, city view

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Pillow Menu
  • Shoe polisher
  • Mini Bar

SUPERIOR ROOM, 1 King Size Bed, canal view

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Pillow Menu
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, canal or city view

  • Max. number of persons: 2
  • Area: From 33
  • Wireless internet in your room
  • Pillow Menu
  • Nespresso machine
  • Shoe polisher
  • Mini Bar

JUNIOR SUITE, 1 King Size Bed, canal or city view

  • Max. number of persons: 3
  • Area: From 43
  • Wireless internet in your room
  • Pillow Menu
  • Nespresso machine
  • Shoe polisher
  • Mini Bar

Prestige Suite, king-size bed, separate livingarea, canal or city view

  • Max. number of persons: 4
  • Area: From 60
  • Wireless internet in your room
  • Pillow Menu
  • Nespresso machine
  • Shoe polisher
  • Mini Bar

Opera Suite, king-size bed, living room, dining room, sauna, balcony and canal view

  • Max. number of persons: 4
  • Area: From 157
  • Wireless internet in your room
  • Pillow Menu
  • Nespresso machine
  • Shoe polisher
  • Mini Bar

Our restaurants and bars

RISTORANTE TICINO

Type of cuisine: Mediterranean

In the heart of Hamburg, you can experience a culinary journey into Mediterranean cuisine, which has been delightfully interpreted by the Ristorante Ticino through the use of regional produce. For a seamless experience, opt for our "De-Light" menu.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SEVEN HEADS

Photo non contractuelle / Strictly non binding

Guests can relax with a drink at the bar or on our unique sun terrace directly on the Alster canal. Be tempted by our contemporary drinks, homemade cocktails, lounge music and club chairs, and then forget the stresses of everyday life.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 433

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 260 people

Find out more

Our guest reviews for
Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

5,796 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,055 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Worst Sofitel experience ever as an Accor member

Customer review rating 4.5/5

Anonymous Families - 08/10/2019 AccorHotels review

Worst experience to date at a Sofitel, nowhere close the brand standard. Room keys not working at check in (needed to be escorted in and out of the room) and no one available to help with bags apparently if you check in after the busy hours. No parking available. No response whenever calling the reception at any time of the day during the entire stay. Called several times and eventually would have to walk down to front desk where the staff there just stated 'very busy,' and everyday same story. Exact same issues with service all three days of stay. Outdated room and dirty stained carpet. Nowhere near the Sofitel norm for anything. Will not stay here again and may not consider another Sofitel either after this experience.

Very pleasant, nice staff

Customer review rating 4.5/5

Lena M. Couples - 07/10/2019 AccorHotels review

Checked in quite late so we wanted to order roomservice for dinner since shops had already closed, unfortunately there was only one vegan option.. Other than that, every staff member was very helpful and everything worked out perfectly, didnt have breakfast or use the spa are this time but from my last stay I remember the spa wasnt as clean as it could have been.

Dear Lena M., Thank you so much for your positive feedback regarding our rooms and hotel staff. Every day we try to do our best to ensure our guests can experience the highest quality of service possible. We hope we can welcome you very soon in our hotel again and would like to invite you to follow us on Facebook or Instagram to stay tuned about the latest news from our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team

Great place to stay in a central location

Customer review rating 4.5/5

Juliet F. Couples - 07/10/2019 AccorHotels review

Lovely, enjoyed the spa and the bar. Room was comfortable and the hotel is in an excellent location, with most of the main sites in walking distance.

Dear Juliet F., Thank you so much for this great review. We are more than happy that you have chosen us for your stay in Hamburg and that you were able to enjoy every moment of it. One of our main focus points regarding our room amenities is indeed the bed and bedding set. That’s why we are glad to hear that our exclusive MyBed concept turned your night into a magnificent sleeping experience. We hope we can welcome you very soon in our hotel again and would like to invite you to follow us on Facebook or Instagram to stay tuned about the latest news from our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team

Not quite as it used to be

Customer review rating 4.5/5

Nils A. Solo - 07/10/2019 AccorHotels review

Have been there several times over many years, but not since early 2017. Nice and friendly as always. This time unfortunately no upgrade - all suites booked, I was told. A bit disappointed about the restaurant. I used to be recieved with a small appetizer - "greeting from the chef". This time it was just a basket of absolutely unattractive bread. I also remember the breakfast as more exciting. Dull bread, smaller selection than I remember - no smoked salmon (!) - but fine cheese. By the way. I booked via my App. Thats not a possible answer below

Beautiful Location, good service, decent rooms

Customer review rating 4.5/5

Christian R. Families - 06/10/2019 AccorHotels review

We (2 adults and a 19mo old) stayed a Saturday night. Check-In was slightly confusing. I had a confirmation from Club Accor that our room was ready, but the hotel didn’t know about it and the room wasn’t ready. They treated it with priority and within 30min and a coffee, we had our room. For what is called a luxury room in a 5 star venue, I would have expected a little more. Don’t get me wrong, it was a nice room. It was just not what we expected, having stayed at several Accor 5 star locations before. I took a shower after check-in, which resulted in a private swimming pool, due to a blocked drain. We took a walk through the city for a couple of hours after we told the front desk about the incident. When we came back they unblocked the drain but the room smelled terrible, which they apparently tried to cover with some air freshener. Before we went to the (absolutely beautiful) pool, we told the front desk about the smell. The solution was additional air freshener. works great if you’re traveling with a 19 month old... After a night with a coughing baby and a pretty decent breakfast we took off.

confortable

Customer review rating 4.5/5

Olivier F. Business - 04/10/2019 AccorHotels review

Nice and big room in upper floor

Dear olivier F, Thank you very much for your positive feedback. We are glad to hear that you had a wonderful stay with us. We hope to see you soon again. Best regards, Your Sofitel Hamburg Alter Wall Team

Fantadtic

Customer review rating 4.5/5

Anonymous Friends - 30/09/2019 AccorHotels review

Staff was very accommodating and most of our is par excellent. In house compliment wine by Chef is one I will never forget . It made our pre Berlin Marathon 2019 a relaxing experience. I will come soon . Highly recommendable. Location and bed is so comfy. Cheers.

Dear guest, Thank you so much for this positive review. We are more than happy that you have chosen us for your stay in Hamburg and that you were able to enjoy every moment of it. One of our main focus points regarding our room amenities is indeed the bed and bedding set. That’s why we are glad to hear that our exclusive MyBed concept turned your night into a magnificent sleeping experience. We hope we can welcome you in our hotel again very soon and would like to invite you to follow us on Facebook or Instagram to stay tuned about the latest news from our hotel. Best regards, Your Sofitel Hamburg Alter Wall Team

A great stay at a great hotel

Customer review rating 4.5/5

Arno F. Couples - 30/09/2019 AccorHotels review

Great location, but in a quiet area. Friendly and helpful staff and excellent amenities.

Dear Arno F., Thank you very much for your positive review. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. We hope to see you again very soon ! Best regards, Your Sofitel Hamburg Alter Wall Team

Just about perfect.

Customer review rating 4.5/5

Alison S. Couples - 28/09/2019 AccorHotels review

We felt welcomed and Patrick, the concierge was particularly helpful in what to see in Hamburg and how to make the most of rail travel in Germany.

Dear Alison S., Thank you so much for your positive feedback. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Most importantly, we are very happy about your feedback regarding our hotel staff. Every day we try to do our best to ensure our guests can experience the highest quality of service possible. We are happy to forward your positive feedback to Patrick, our Head Concierge. We hope to see you soon in our hotel and indulge you with our outstanding, individual service. Best regards, Your Sofitel Hamburg Alter Wall Team

I was satisfied with my stay at the Hotel

Customer review rating 4.5/5

Anonymous Business - 25/09/2019 AccorHotels review

+ Great welcome / check-in with complimentary drink + Nice room - Did not find the price list for mini-bar / excessive prices for mini-bar items (other hotel chains offer complimentary water)

Dear Guest, Thank you so much for your positive feedback regarding our rooms and hotel staff. Nevertheless we are sorry to hear about your experience regarding our Mini Bar, this is not our standard. Every day we try to do our best to ensure our guests can experience the highest quality of service possible. That’s why we hope to see you very soon again to delight you with another unforgettable experience with us in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team
Customer review rating 4.5/5

Ann-mari S. Business - 24/09/2019 AccorHotels review

Very nice indeed !

Dear Guest, Thank you for your positive feedback. We hope to welcome you soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

lovely weekend stay

Customer review rating 4.5/5

Tytti S. Couples - 24/09/2019 AccorHotels review

all employees very friendly and forthcoming, room tidy, good size but looked a little bit used.

Dear Tytti S., Thank you so much for your positive feedback regarding our hotel staff. Every day we try to do our best to ensure our guests can experience the highest quality of service possible. That’s why we hope to see you very soon again to delight you with another unforgettable experience with us in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team

100% vaue for money

Customer review rating 4.5/5

Anonymous Solo - 24/09/2019 AccorHotels review

Everything up to my expectations

Dear Guest, Thank you very much for your great feedback. We are happy that we could meet your expectations and turned your stay with us into an unforgettable experience. We are looking forward to welcome you again in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team

Spacious, modern luxury with a touch of French class in the Hansestadt

Customer review rating 4.5/5

Tom T. Business - 24/09/2019 AccorHotels review

It had been some time ago since I stayed at Sofitel Hamburg, but I was happy to see it was still the same modern, stylish, perfectly located place to stay when on business in Hamburg. It's a stone's throw away from the Alster, the main shopping streets and the harbor and only around the corner from the Rödingsmarkt and Stadthausbrücke U- and S-Bahn stations. I had a superior room with view of the city, with a big, comfortable bed, a relaxing lounge chair and a spacious desk to work at. The big bathroom with walk in shower, bath and selection of Lanvin amenities added to the feeling of relaxed luxury I have come to expect from Sofitel. My only niggle is the impractical location of electrical plugs behind the coffee machine. I dined in room twice and the hamburger and Wienerschnitzel were tasty and came at decent prices. The breakfast, while copious, is a bit overpriced to my feeling. €35 for what is basically what I could get at Novotel Amsterdam is a bit much. The buffet itself offered a good selection of food and the ability to have you personal omelette prepared for you is lovely. The bar itself is a bit too noisy for my tastes. I also would have loved more negroni and less ice in my negroni. Compared to what is served at M-Gallery Paris the cocktails are below par. Overall, I can recommend Sofitel Hamburg if you can stomach the room cost.

Dear Tom T., thank you so much for your positive feedback and recommendation. We are more than happy that you had a fabulous stay at our hotel and were able to enjoy all the services and perks that our hotel has to offer. Every day we try to do our best to ensure our guests can experience the highest quality of service possible. We hope to see you soon in our hotel and indulge you with our outstanding, individual service. Best regards, Your Sofitel Hamburg Alter Wall Team
Customer review rating 4.5/5

Anonymous Couples - 24/09/2019 AccorHotels review

Excellent service and friendly staff, good central location. Only thing that can improve is the breakfast. Some of the bread and pastry didn’t seem fresh. Would be great to have usb charging points in room.

Dear Guest, thank you so much for your positive feedback regarding our rooms and hotel staff. Every day we try to do our best to ensure our guests can experience the highest quality of service possible. That’s why we hope to see you very soon again to delight you with another unforgettable experience with us in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team

Delightfully comfortable, convenient location in heart of Hamburg

Customer review rating 4.5/5

Steven W. Business - 22/09/2019 AccorHotels review

I visited for 5 nights and enjoyed the room immensely. It was my first experience in Hamburg and would definitely come back again.

Dear Steven W. Thank you very much for your positive feedback. We are glad to hear that you had a wonderful stay with us. We hope to see you soon again. Best regards, Your Sofitel Hamburg Alter Wall Team

Almost perfect

Customer review rating 4.5/5

Daniel C. Couples - 22/09/2019 AccorHotels review

Very good service. Luxury hotel placed perfectly in Hamburg.

Dear Daniel C., Thank you for your positive feedback. We are happy that our team and service contributed to a wonderful stay in Hamburg. We hope to welcome you soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

Short stay in Hamburg

TripAdvisor rating 4.5/5

Wilf W Couples - 22/09/2019 TripAdvisor review

This was my first Sofitel experience and I found the experience fell below my expectation. The room was nice with a view over the canal. The housekeeping was average and the bathroom had only a small shower cubicle. However, the food at breakfast and dinner was of a quality expected and service was very professional. Good location for shopping and some attractions.

Excellent service

Customer review rating 4.5/5

Bruno E. Business - 21/09/2019 AccorHotels review

Excellent experience

Dear Bruno E., Thank you for your positive feedback. We are happy that our team and service contributed to a wonderful stay in Hamburg. We hope to welcome you soon again! Best regards, Your Sofitel Hamburg Alter Wall Team

A great place to stay

Customer review rating 4.5/5

Jan A. Couples - 20/09/2019 AccorHotels review

First class facilities, very helpful staff , and reasonable rates

Dear Jan A., Thank you very much for your positive feedback. We are glad to hear that you had a wonderful stay with us. We hope to see you soon again. Your Sofitel Hamburg Alter Wall Team
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