Sofitel Hamburg Alter Wall Hotel 5 stars

TripAdvisor rating 4.5/5 3,000 reviews
Sofitel Hamburg Alter Wall
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Hotel extras

  • Big-city flair with adventures into nature

  • Pure relaxation in the Seagull Spa

  • Lounge with a view and signature drinks

  • 223 elegant guest rooms and 18 suites

  • 19 light-filled rooms for inspiring event formats

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 25.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf course 18 holes (Nearby)
  • Boat excursions
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Hamburg Alter Wall

Alter Wall 40
20457
hamburg
germany

Tel: +4940369500

Fax: (+49)40/369501000

Contact email

Check-in from 15h00

Check out up to 12h00

  • S 1 :   S 1 STADTHAUSBRUECKE

  • S 3 :   S 3 Stadthausbruecke

  • U 2 :   U 2 Jungfernstieg

  • U 3 :   U 3 ROEDINGSMARKT

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

  • By car

    CENTRUM At 5km / 3.11 miles

  • By train

    MAIN STATION At 1.5km / 0.93 miles

GPS :53.549443, 9.988246

Our accommodations

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: ‌2
  • Area: From 19
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 1 King Size Bed, city view

  • Max. number of persons: ‌2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 1 King Size Bed, canal view

  • Max. number of persons: ‌2
  • Area: From 28
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Size Bed, canal or city view

  • Max. number of persons: ‌2
  • Area: From 33
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

JUNIOR SUITE, 1 King Size Bed, canal or city view

  • Max. number of persons: ‌3
  • Area: From 43
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Prestige Suite, king-size bed, separate livingarea, canal or city view

  • Max. number of persons: ‌4
  • Area: From 60
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Opera Suite, king-size bed, living room, dining room, sauna, balcony and canal view

  • Max. number of persons: ‌4
  • Area: From 157
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

RISTORANTE TICINO

Type of cuisine: Mediterranean

In the heart of Hamburg, you can experience a culinary journey into Mediterranean cuisine, which has been delightfully interpreted by the Ristorante Ticino through the use of regional produce. For a seamless experience, opt for our "De-Light" menu.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SEVEN HEADS

Photo non contractuelle / Strictly non binding

Guests can relax with a drink at the bar or on our unique sun terrace directly on the Alster canal. Be tempted by our contemporary drinks, homemade cocktails, lounge music and club chairs, and then forget the stresses of everyday life.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 433 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 260 people

Find out more

Our guest reviews for
Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

5,143 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

3,000 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

sofitel team was great!

Customer review rating 4.5/5

Angela L. Friends - 15/07/2019 AccorHotels certified review

7-July: front desk check-in was easy, swift and pleasant. 8-July: front desk gracefully allow late-check-out till 1pm swiftly.

Wunderbar

Customer review rating 4.5/5

Anonymous Couples - 15/07/2019 AccorHotels certified review

Very nice hotel, with a great sense of hospitality

Customer review rating 4.5/5

Anne F. Friends - 15/07/2019 AccorHotels certified review

Placed central in Hamburg and even quired at night. Nice rooms and kind staff. Cleaning people disturbed too early in the morning and before we left the room.

Excellent hotel with outstanding staff

Customer review rating 4.5/5

Zaid Families - 12/07/2019 AccorHotels certified review

The hotel facilities, tidiness, location were exceptional.

Mr

Customer review rating 4.5/5

Anonymous Business - 12/07/2019 AccorHotels certified review

Extremely satisfactory, as always.

Excellent Well Run Hotel

Customer review rating 4.5/5

Mark R. Business - 11/07/2019 AccorHotels certified review

Everything was seamless. Checking is was quick. Room cleanliness and comfort excellent. Breakfast was amazing and a very short queue to check out. The location is very near to a train station with a direct link to the airport so there is no need to pay for an expensive taxi.

Excellent Hotel

TripAdvisor rating 4.5/5

mcread17 Business - 09/07/2019 TripAdvisor review

This hotel is very well organised and focussed on making sure all customers have a wonderful stay. It is very close to a train station with a direct link to Hamburg airport so there is no need to hire a car or pay for a taxi.

Mr

Customer review rating 4.5/5

Gavriel I. Business - 06/07/2019 AccorHotels certified review

With a few words fantastic that's why we always come to the Sofitel.

food could be better one of the restaurants was closed stairs to the annex was dark and had no bannister

Customer review rating 4.5/5

Anonymous Families - 05/07/2019 AccorHotels certified review

very courteous staff

A very luxurious hotel and sympathic staff

Customer review rating 4.5/5

Arnaud G. Business - 03/07/2019 AccorHotels certified review

Very good, only the air conditionning in my room was not working, so hot during the night

Dear Mr. G., Thank you very much for your positive review. First of all, we are glad that you had a pleasant stay at our hotel. Everyday we try our best to ensure our guests can experience the highest quality of service possible. Because of that we are very happy about your feedback regarding our hotel team. At the same time, we would like to apologize to you for the inconveniences regarding the air conditioning system. Please be assured that this is not up to our standard and we will take the necessary measures to prevent this from happening again. We are looking forward to seeing you soon again! Best regards Sebastian Werner Director of Sales & Marketing

Constrated

Customer review rating 4.5/5

Anonymous Business - 03/07/2019 AccorHotels certified review

Welcoming staff desk, window left open unoticed by the personnel therefore noise and cold coming in, check in/out procedure burdensome.

Dear Mr. F., we would like to thank you for your detailed review. Our team is constantly trying to optimise our service so your feedback is very helpful. First of all, we are happy that you had a pleasant expierince regarding our brakfast and the service of our team. Nevertheless we do regret that we weren’t able to meet your expectations regarding the check-in and check-out process. Please be assured that we will adise your comments to even further adjust and optimise our service. We are looking forward to seeing you soon agein! Best regards Sebastian Werner Director of Sales & Marketing

Just about met my expectations, but several things fell below

Customer review rating 4.5/5

Patrick K. Couples - 02/07/2019 AccorHotels certified review

The room once accessed was good and the seagull spa facilities were quite good. The check-in process could be improved significantly on a number of levels.

Perfect location, nice rooms

Customer review rating 4.5/5

Lars Couples - 01/07/2019 AccorHotels certified review

Sofitel Hamburg Alter Wall is our "goto" hotel when visiting Hamburg. The rooms are very nice and the location hard to beat, close to pretty much everything, but in a quiet location. Compared to previous visits, however, this visit was just a little bit less "magnifique". We noticed that the staff appeared to be very busy and had less time to care for the guests. As an example, on the two occasions we visited the bar, quite a bit of time went by before we managed to get the attention of the staff and get our drinks. This may be a minor detail, but as Sofitel has set very high standards on previous occasions, we have very high expectations - and these weren't quite met this time. Not to a level where we won't be back, but still...

I will be back!

Customer review rating 4.5/5

B. B. Business - 28/06/2019 AccorHotels certified review

First time staying in this hotel, usually I go for other hotels due to the proximity with the working place but next time I will reconsider my choice.

Dear Mr. B., We would like to thank you for your positive comment. It‘s great to hear that you have enjoyed your stay at our hotel and it would be a pleasure to welcome you soon again at the Sofitel Hamburg Alter Wall. Yours faithfully, Sebastian Werner Director of Sales & Marketing

Very comfy, modern and spacious room

Customer review rating 4.5/5

Bttt Business - 28/06/2019 AccorHotels certified review

Great room. Very good decoration and small details. I liked the large space in the room, having a sofa really helps

Dear Mr. T., We would like to thank you for your pleasant feedback. It’s great to hear that you liked our modern and spacious rooms and it would be a pleasure for us to welcome you again in our hotel soon. Yours faithfully, Sebastian Werner Director of Sales & Marketing

Mrs

Customer review rating 4.5/5

Anh T. Business - 27/06/2019 AccorHotels certified review

The check in service was slower that expected with other AccorHotels members. Same as check out.

Dear Mrs. T., Thank you for your positive feedback regarding our breakfast buffet and our service team. We are really grateful for your review. Nevertheless, we would like to apologise for your unpleasant check-in and check-out experience. To further improve the quality of our service we will take these points you have given us as an opportunity to train our team even better and provide a more tailored experience to our guests. We hope we can welcome you very soon again! Best regards Sebastian Werner Director of Sales & Marketing

Great hotel, nice room

Customer review rating 4.5/5

Benjamin Business - 27/06/2019 AccorHotels certified review

Room well furnished and comfortable. Nice hotel with a lot of space. No noise in the corridors (or at least well absorbed by room doors). One small thing to improve: rapidity to check-in and check-out. There is probably a faster way like charging the credit card (even with the extra as a deposit) then automatically reimburse the extras upon departure. In addition with invoice by email, this would allow faster check out (avoiding queuing) if nothing special is to be reported. Food for thoughts ;)

Dear Mr. C., Thank you so much for your feedback. We are constantly trying, to improve the quality of our service even further and are thankful for your detailed review. Because we want to keep the check-in and check-out process as easy as possible for our guests, we are sad to hear that you had such an unpleasant experience. Please be assured that we will take the necessary measures to prevent this from happening again. We hope to see you soon here in Hamburg! Best regards Sebastian Werner Director of Sales & Marketing

fantastic

Customer review rating 4.5/5

Akiko Business - 27/06/2019 AccorHotels certified review

excellent amenities, wonderful view, hotel workers are very reactive and ready to help. Top!

Dear Mrs. S., Thank you for taking the time to participate in our survey. We are very glad that you had such a pleasant stay with us and are looking forward to seeing you soon again! Best regards Sebastian Werner Director of Sales & Marketing

11 Day stay

Customer review rating 4.5/5

Keryl Couples - 26/06/2019 AccorHotels certified review

Excellent hotel in a quiet but very handy location close to cafes, shopping and transport. Helpful staff and a nice room.

Everything top class!

Customer review rating 4.5/5

Anonymous Families - 25/06/2019 AccorHotels certified review

Great reception, good rooms, super location.

Dear Mr. C., Thank you so much for participating in our survey. We are more than happy to hear that you had a pleasant stay with us. Every day we are doing our best to ensure our guests can experience the highest quality of service possible. Because of that, we are glad we were able to meet your expectations and hope to see you soon again! Best regards Sebastian Werner Director of Sales & Marketing
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