Hotel - Sofitel Hamburg Alter Wall
Sofitel Hotel Sofitel Hotel

Sofitel Hamburg Alter Wall Hotel

4.5/5 2,821 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

  • 241 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 3,091 reviews

Our guest reviews for Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,821 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Robert E. Solo - 12/09/2018 AccorHotels certified review
« my son said and said it was great »

My son stayed here at the hotel before going to semester at sea. I had booked the room under my credit card but he said they ask him for payment. He paid the room bill with his credit card. I want to make sure that we are charges once. I am guessing that it will be a charge on Robert e. only jeannine e.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeannine, thank you very much for your review. We hope, your son enjoyed his stay with us and could enjoy all the services and perks our hotel has to offer. Regarding payment, you should be charged only once. Should you have any questions with regards to the payment procedure, please don't hesitate to contact us directly. We will be happy to help. Best regards, Sebastian Werner Director Sales & Marketing

Ursula Business - 10/09/2018 AccorHotels certified review
« Very nice experience but lengthy procedures at reception »

I stayed at the Sofitel for two nights for a conference - overall it was a very pleasant experience: very friendly & professional staff, stylish & sparkling clear room, great breakfast. The only thing that struck me was the lengthy process at check-in. I arrived at an off-peak time and still had to wait several minutes - I would not like to try checkin in during business peak times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ursula B., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our offer and service as it is what we strive for every day. At the same time we would like to apologize to you for the long waiting time at reception. Please be assured that this is not a standard and that we will take appropriate actions. Thank you once again for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best regards, Sebastian Werner Director of Sales and Marketing

Tridos Business - 09/09/2018 AccorHotels certified review
« Efficient, functioning and clean. »

The hotel location was perfect for my business needs. The room was large, very well equipped with kettle, coffee machine, all types of networking connections, a large bed and one of the most interesting foot stools i have ever seen, it was egg shaped. The bathroom had a walk in shower, a bath and a good supply of towels, and other amenities. In the lobby was the bar and from there, connection to a very comfortable outside terrace over looking a small canal. Service was quick and the staff pleasant. Check-in and checkout was also quick and all the staff were welcoming, cheerful and very helpful. They made it feel as if you were home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. We are very happy that you liked the look and feel of our rooms and cherished our individual service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. B. regards, Sebastian Werner Director of Sales and Marketing

Anonymous Business - 08/09/2018 AccorHotels certified review

Experience was o.k. ... price / performance ratio borderline as the pricing was based on ongoing maritime fair

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guenther E., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

Mohammed R. Friends - 06/09/2018 AccorHotels certified review
« Superb experience »

It has been a very pleasant experience and the staff have been very friendly. Hoping to stay there again for my next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed R., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best regards, Sebastian Werner Director of Sales and Marketing

Anonymous Couples - 05/09/2018 AccorHotels certified review
« Very central with delicious breakfast and little room for improvement »

Very nice superior room, but very boring view to the street from the 1st floor. When booking it looks like the "city view" is roof tops and sky - so that is somewhat misguiding. Extraordinary delicious breakfast buffet. Friendly staff at reception. The bartender at the bar not so serviceminded, though. We wanted to sit outside on the terrace (like 5-8 other guests) in the nice weather and have a drink. We asked him for a sofa cushion for one of the lounge sofas, where some other people also were sitting. The bartender refused at first, saying he would be to busy, if it would start to rain. Said we could just sit inside instead. After some "persuasion" he agreed. Unbelievable... The tv didn't work the last night and again stopped working the last morning. Otherwise, excellent location in the city. Quiet - even though located just behind city hall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vibe Juul S., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

Walaa M. Couples - 05/09/2018 AccorHotels certified review
« Very good experience »

Very good location, helpful staff, great view, clean and luxury rooms, money value

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walaa M., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

Anonymous Solo - 03/09/2018 AccorHotels certified review
« Perfection »

Modern, quiet and spacious place where everything is there to offer a perfect rest in a busy city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaroslaw Z., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

Craig K. Couples - 03/09/2018 AccorHotels certified review
« Relaxed, easy and affordable. »

The interior of of hotel is lovely, clean and very welcoming. The staff is tip notch, very informative, helpful and friendly. The morning buffet breakfast I found was excellent. Your location can't be beat; close to the action, shopping and subway lines.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig K., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

B. Couples - 03/09/2018 AccorHotels certified review

I was quite disapointed this time we room was not cleaned before 16:30 eventhough we were in the city the whole day , when we came back the cleaning came simply not ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karin B., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Werner Director of Sales and Marketing

Jasem M. S. A. Families - 03/09/2018 AccorHotels certified review
« Nice stay »

Location Exellent..staff extremly nice.. Breakfast not good at all ..to start with please keep the dish away from the food to keep them without food smell..second please put the fruit away from fish since the nice smell of fruit destroyed by the bad smell of fish ..third before you were having nice apple bye but now not done Finally the bed is not comfortable at all please try to solve this issue since im a special costumer and attend her frequently

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jasem A., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Werner Director of Sales and Marketing

Eoghan L. Business - 02/09/2018 AccorHotels certified review
« Disappointing »

I am a regular guest at the Sofitel in Hamburg but on this occasion it was the worst. There was a temporary mini bar fridge in my room which was so noisy it kept me awake all night. When I mentioned this to the person on check out there was no apology just “I will let maintenance know”

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eoghan L., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Werner Director of Sales and Marketing

Anonymous Couples - 02/09/2018 AccorHotels certified review
« Very relaxing stay »

Very nice rooms and spa facility. Good breakfast and very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Preston J., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

Sebastien R. Business - 30/08/2018 AccorHotels certified review
« No stress at Sofitel »

I m used to stay at Sofitel Alter Wall. Always a pleasure. Last time I have not been considered as a platinum member. (Credit card caution required,...) but usually stays are very good for business trips.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastien R., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

Couples - 30/08/2018 TripAdvisor review
« Romantic view of city canal »

The hotel is beautifully located on the Alter Wall canal, easily accessed by public transport (S-bahn) and within walking distance to Speicherstadt, Elbphilharmonie, Rathaus square and Nikolaikirche, all well worth seeing!The breakfast buffet was amazing. The hotel design was very classy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JoJamie2014, Thank you very much for your positive review. We are glad to hear you had a lovely stay in our centrally located hotel. It's indeed one of our great perks of staying in the middle of the city and being able to enjoy a quiet stay by the water at the same time. We are looking forward to welcome you again in Hamburg. Best regards, Your Sofitel Hamburg Alter Wall Team

P. D. Business - 29/08/2018 AccorHotels certified review
« Big thanks to the team in particular the reception, the room services »

Quite excellent even if time registration at the reception was long

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. P., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

Anonymous Couples - 29/08/2018 AccorHotels certified review
« DA RIPETERE! »

POSITIVA, DA RIPETERE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tommaso B., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Hamburg Alter Wall Team

Pascal Couples - 29/08/2018 AccorHotels certified review
« Nice room and nice hotel but parking is to expensive »

My girlfriend and I had a perfect stay in the hotel, but parking was to expensive. From my point of view if you are paying so much money for staying in a hotel like this. You should get a discount for parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pascal v., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Sebastian Werner Director of Sales and Marketing

C. Families - 27/08/2018 AccorHotels certified review
« Bad check in arrangment »

We arrived check in after 15:00. I had done the online check in but the staff asked me for all information again and my credit card as well even though I submitted them all online. Then the worst thing is that she told me the room was not ready! We have to wait 30 minutes and she said she will call me when the room is ready. We walk around near hotel but after one hour, she still did not call us. I am with two small children after a long trip. Finally, we decided to go back to hotel but at that time, there is a long line up for check in. I have to wait for another 10-15 minutes before a staff attended me. Then he said my room was ready long time ago! This is totally unacceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick C., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Werner Director of Sales and Marketing

Oliver R. Business - 26/08/2018 AccorHotels certified review
« Good hotel with nice rooms, tasty food and a pleasant pool/spa »

The team were friendly and welcoming - the welcome gift was excellent (tasty chocolates and fresh fruits) - the pool and sauna area was really nice - my only complaint was that the Internet log on process was cumbersome and it really should not be necessary to enter a different password every day

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oliver R., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

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