Sofitel Hamburg Alter Wall Hotel 5 stars

TripAdvisor rating 4.5/5 2,945 reviews
Sofitel Hamburg Alter Wall
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Hotel extras

  • Big-city flair with adventures into nature

  • Pure relaxation in the Seagull Spa

  • Lounge with a view and signature drinks

  • 223 elegant guest rooms and 18 suites

  • 19 light-filled rooms for inspiring event formats

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 25.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf course 18 holes Nearby
  • Boat excursions
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Hamburg Alter Wall

Alter Wall 40
20457
hamburg
germany

Tel: +4940369500

Fax: (+49)40/369501000

Contact email

Check-in from 15h00

Check out up to 12h00

  • S 1 :   S 1 STADTHAUSBRUECKE

  • S 3 :   S 3 Stadthausbruecke

  • U 2 :   U 2 Jungfernstieg

  • U 3 :   U 3 ROEDINGSMARKT

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

  • By car

    CENTRUM At 5km / 3.11 miles

  • By train

    MAIN STATION At 1.5km / 0.93 miles

GPS :53.549443, 9.988246

Our accommodations

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: x2
  • Area: From 19
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 1 King Size Bed, city view

  • Max. number of persons: x2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 1 King Size Bed, canal view

  • Max. number of persons: x2
  • Area: From 28
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Size Bed, canal or city view

  • Max. number of persons: x2
  • Area: From 33
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

JUNIOR SUITE, 1 King Size Bed, canal or city view

  • Max. number of persons: x3
  • Area: From 43
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Prestige Suite, king-size bed, separate livingarea, canal or city view

  • Max. number of persons: x4
  • Area: From 60
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Opera Suite, king-size bed, living room, dining room, sauna, balcony and canal view

  • Max. number of persons: x4
  • Area: From 157
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

RISTORANTE TICINO

Type of cuisine: Mediterranean

In the heart of Hamburg, you can experience a culinary journey into Mediterranean cuisine, which has been delightfully interpreted by the Ristorante Ticino through the use of regional produce. For a seamless experience, opt for our "De-Light" menu.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SEVEN HEADS

Photo non contractuelle / Strictly non binding

Guests can relax with a drink at the bar or on our unique sun terrace directly on the Alster canal. Be tempted by our contemporary drinks, homemade cocktails, lounge music and club chairs, and then forget the stresses of everyday life.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 433 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 260 people

Find out more
Sofitel Hamburg Alter Wall Meeting Room

Our guest reviews for
Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,500 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,945 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018
Customer review rating 4.5/5

Anonymous Solo - 15/04/2019 AccorHotels certified review

Almost like coming home.

Customer review rating 4.5/5

Madgalena Couples - 15/04/2019 AccorHotels certified review

Overall I am pleased with my experience at the Sofitel Hamburg. Location is fantastic, staff is good and friendly. Some areas of the hotel could use a renovation (e.g. refrigerators are not always working too well, cleaning standard could also be optimized a little sepecially when the room is cleaned after check-out. I have a general comment to the Accor program. This is regarding the drink voucher privided to guests participating in the Accor program at check-in. Guests do not get identical offers when staying at Sofitel hotels on different locations. At some Sofitel hotels there are limitations to what a guest can get for the voucher (e.g it is not possible to get champagne or spirits only beer, wine and soft drinks). This seems odd and it recommend the same standard throughout the Sofitel hotels.

One night upgraded in Sofitel

Customer review rating 4.5/5

Sirus Business - 12/04/2019 AccorHotels certified review

Everything as usual with nice spa, hamam and sauna. I took benefit of the upgrade of my room.

Bad service

Customer review rating 4.5/5

Prof F. F. Business - 12/04/2019 AccorHotels certified review

Ridiculous

Worst 5 star Hotel ever

Customer review rating 4.5/5

Joris L. Business - 12/04/2019 AccorHotels certified review

Decoration is question of taste... (clearly Sofitel likes pictures from the 80s of families at the beach mixed with post-modern design). The main issue with this hotel is the lack of competency of the staff : the bills are wrong (they falsely add drinks and other expenses) or not issue them at all, you pay for breakfast in advance and the staff tells you it's not included, the check-out takes ages, no points are earned for the stay on the loyalty program...

Never again

Customer review rating 4.5/5

Anonymous Business - 12/04/2019 AccorHotels certified review

Disappointed. No atmosphere narrow and expensive rooms. Slow service

As usual!

Customer review rating 4.5/5

Natacha M. Business - 12/04/2019 AccorHotels certified review

Perfect. I felt like home.

Great hotel with very stylish room shame it was let down by doggy beer in the bar

Customer review rating 4.5/5

Anonymous Business - 12/04/2019 AccorHotels certified review

First time in this hotel. Very good location. This is a very stylish hotel with a spacious and well appointed room. I loved the bathroom & the view over the canal. Check in and check out was a little slow. With exception to the bar it exceeded my expectations. The problems were with the bar. There were technical problems with the draft wheat beer. The beer was warm and the barman explained he was having problem with extreme foaming and he apologized and offered a bottled version. This was a different type of wheat beer which I did not like. The barman eventually came back with a glass of the original draft wheat beer which I asked to be put in the fridge to cool down. This came back while cool did not taste quite right. I was charged for just 1 beer. I also ordered a burger from the bar menu. A very good quality burger but let down by the cold salad in the bun.

Very nice hotel, well situated

Customer review rating 4.5/5

Muriel Business - 10/04/2019 AccorHotels certified review

Large and nice room, with a nice view on the city. Bathroom is with a shower and bath. The bed is very good to sleep well. Friendly and professional staff.

Relaxing experience in a superb hotel

Customer review rating 4.5/5

P. C. Couples - 05/04/2019 AccorHotels certified review

Excellent stay: luxury hotel, large suite, excellent service (concierge, front desk, room, breakfast and restaurant), superb breakfast, excellent restaurant and nice decoration. Regarding the latter, it is not enough as it was far from being practical (see individual comments).

Overall a pleasant stay with some possible improvements

Customer review rating 4.5/5

Francois Business - 05/04/2019 AccorHotels certified review

comfortable rooms, poor bar environment, good food, slow front desk service

noisy room with too short duvet blankets!

Customer review rating 4.5/5

C. Business - 04/04/2019 AccorHotels certified review

woke up at 5:30 am with the rattle of the first train! called many times room service for changing the two duvet blankets for a large one, never got it!

Mrs

Customer review rating 4.5/5

Flavia I. Business - 04/04/2019 AccorHotels certified review

Never felt so comfortable and secure in any hotel like i did in sofitel hamburg.

My favorite hotel in Hamburg when I travel for work!

Customer review rating 4.5/5

Jeanne Business - 02/04/2019 AccorHotels certified review

Very nice bed, nice view, relaxing pool, good bar, lovely people, tasty food, French newspaper available at breakfast and many more noticeable positive points

Fantastic stay as always

Customer review rating 4.5/5

Allan D. Business - 01/04/2019 AccorHotels certified review

The girl at check in was fantastic. - I don’t know her name but was of Spanish heritage.

Customer review rating 4.5/5

David Business - 01/04/2019 AccorHotels certified review

Very good as normal but soured by waiting for 40 minutes to check out compounded by only one person behind the counter.

Nice meeting

Customer review rating 4.5/5

Edenpac Business - 30/03/2019 AccorHotels certified review

The hotel is at good location, the Ubahn is abot 300m away. The breakfast was very tasty.

Very pleasant hotel in a good location

Customer review rating 4.5/5

Robin B. Business - 27/03/2019 AccorHotels certified review

Not my first visit, rooms are very good size with good facilities.

Excellent hotel

Customer review rating 4.5/5

Alan Couples - 26/03/2019 AccorHotels certified review

Excellent hotel and quality service. Friendly and helpful service. It's also a great location and we would stay again if visiting hamburg. Would recommend

all fine

Customer review rating 4.5/5

Tom B. Families - 24/03/2019 AccorHotels certified review

very friedly and accomodating staff, super central location, interior fashionabel and in very good condition, Spa very nice and well kept; check out took 10 min waiting time

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