Hotel - Sofitel Hamburg Alter Wall
Sofitel Hotel Sofitel Hotel

Sofitel Hamburg Alter Wall Hotel

4.5/5 2,861 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 25  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

  • 241 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 3,439 reviews

Our guest reviews for Sofitel Hamburg Alter Wall

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,861 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Grant H. Business - 05/11/2018 AccorHotels certified review
« good »

comfortable room, good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant, Thank you very much for your positive feedback. We are glad to hear that you had a wonderful stay with us. We hope to see you soon again. Best regards, Sebastian Werner Director Sales & Marketing

Dirk Couples - 05/11/2018 AccorHotels certified review
« Surprised in a negative way »

The unpleasant observation of (1) an already openend and used bottle of water and (2) the absence of bath towels is not compatible with a 5 stars hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dirk, Thank you very much for your review. We would like to apologize to you for the inconveniences caused in your room. This is not acceptable and not a standard. Please be assured that we will take appropriate actions in order to avoid those mistakes in the future. We hope to welcome you soon again in Hamburg and to be able to convince you of all the services and perks our hotel has to offer. Best regards, Sebastian Werner Director Sales & Marketing

Anonymous Solo - 05/11/2018 AccorHotels certified review
« In-Room Breakfast: Misleasing menu/Duvets »

I stayed 2nights. I didn't like the 2 single duvets on a King-size bed. When I sleep on a King-size bed, I expect to have 1 King-sized duvet. I know it's German standard, but for an International hotel, they should provide options , or at least make it clear on the booking page. On the departure day, I wanted to leave the hotel around 6:00 AM to catch the 6:21 train. I had booked Bed-Breakfast rate, but I was aware that the restaurant would still be closed. No big deal. Then, according to the In-room breakfast order tag, Continental breakfast is available 24H. (with 10 euros service fee for those who booked the breakfast-inclusive rate) Great, I thought. So, I ordered breakfast to be served between 5:15-5:45. Next morning, nothing happened. And nobody answered my call. I even waited until 5:55, but had to go down to check-out. I complained about the ordeal, and the receptionist showed me the order-tag (which I filled out), telling me that the restaurant opens at 6:00, and that continental breakfast is available at the lobby. He said that they did not want to call me to disturb my sleep. I don't buy this, because they could have left a hand-written note under the door, or call me after 5:15 (the time I was expecting breakfast, so it's easy to guess that I'm awake!) to inform me of this. But they did neither. Is this Sofitel standard??? I had stayed at your hotel twice in the past, once alone and once with my husband. The last stay was over 10+ years ago, because we were not happy about the service. And I think that it would take 20 years until I'd come back to your hotel!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keiko, Thank you very much for your detailed feedback. We would like to kindly apologize to you for the inconveniences caused regarding your ordered breakfast. Please be assured that this is not at all a standard and that we will take appropriate actions to avoid those occurrences in the near future. When it comes to the king size bedding, it's indeed a German standard but we can absolutely understand your point and will review that internally. We hope to welcome you soon again in order to convince you of our true, individual service. Best regards, Sebastian Werner Director Sales & Marketing

K. K. Families - 03/11/2018 AccorHotels certified review
« Perfect place to stay in Hamburg »

Everything was perfect but most of all the bed matresses!!! I've never slept better in a hotel!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear K.. thank you so much for your positive review. We are glad to hear that you enjoyed your stay with us. One of our main focus points regarding our room amenities is indeed the bed and bedding set. That’s why we are very happy about the fact that our exclusive MyBed concept turned your night to magnificent sleeping experience. We are looking forward to welcoming you again next time. Best regards, Sebastian Werner Director Sales & Marketing

D. J. Couples - 01/11/2018 AccorHotels certified review
« Bel endroit mais quelques manqués »

Here's my comments to explain the score The pros : - Good location - A good and nice staff from the reception to the bar and room service - Big and spacious room with a view on the river - Room perfectly clean - Affordable prices for a 5 stars hotel Area for improvement : - Not a particular consideration for platinum member except the upgrade - No executive lounge for members - A note and a gift left the 3rd day in our room but with another name written on it... I brought it back to the reception but the lady did not realize that it was maybe a mistake and took the honey back - Basic sweets in our room everyday but we did not touch it (Because of the gelatin) - Breakfasts have been charged as a top dollar even if we especially asked to add it to our room at the reservation to benefit from online discount Voici les critères qui donnent lieu à ma notation. Les bons : - belle situation de l'hôtel (Central and quiet) - Un personnel fort agréable (de la reception, au bar, du restaurant et du room service) - De belles chambres spacieuses avec une vue sur l'eau - Propreté parfaite des chambres - Des prix abordables pour un 5 étoiles Les points d'améliorations : - Pas de traitement platinum particulier si ce n'est le surclassement - Pas d'executive lounge pour les membres - Un mot du directeur et un cadeau dans la chambre le 3ème jour mais qui nous était pas destiné (autre nom) - j'ai redescendu cela à l'accueil qui ne s'est pas étonné et à repris le pot de miel sans vraiment comprendre - Des bonbons basiques déposés dans la chambre chaque jour bien que nous les laissions (tant pis pour ceux qui ne consomment pas de gélatine) - Les petits-déjeuners ont été facturés au prix fort bien que nous avions demandé un achat internet à prix réduit En synthèse une belle expérience mais quelques faux pas qui entachent l'experience globale

Anonymous Business - 01/11/2018 AccorHotels certified review
« Almost Perfect »

Really good stay. tho some small mistakes with keycards that can easy be fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you very much for your positive feedback. It's great to hear that you had a wonderful stay at our hotel and at the same time we would like to apologize to you for any inconveniences caused during check-in. We hope to see you very soon in Hamburg. Best regards, Sebastian Werner Director Sales & Marketig

Denise Couples - 31/10/2018 AccorHotels certified review
« weekend stay »

nice rooms but service was lacking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Klaus, Thank you very much for your feedback. It's glad to hear that you cherished the look & feel of our rooms and we hope we could contribute to a wonderful stay in Hamburg. At the same time we would like to apologize to you for any inconveniences caused regarding the service. Please be assured that this is not a standard. Best regards, Sebastian Werner Director Sales & Marketing

Suzanne S. P. Families - 30/10/2018 AccorHotels certified review
« Magnificent »

Perfect, calm and luxuryous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne P., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

Wills Business - 29/10/2018 AccorHotels certified review
« Friendly Welcoming relaxed modern Hotel made for a very enjoyable stay. »

I have stayed at this hotel on many occasions and generally I am happy with the hotel and the service. The staff are friendly welcoming and efficient. My only slight issues are, that on occasions the Bar seems to be under staffed as I had to wait on a couple of occasions over 15 minutes between order and service without any explanation as to why until I asked and was told the restaurant was very busy which meant lots of drinks were being prepared. My room on my last stay had a broken plug in the sink which made wet shaving difficult. The previous stay to that even though I am a platinum customer I was given a very small room and when I complained I was offered some fruit and sweets as compensation but told no upgrade was available. I don't think the loyality scheme works at the Sofitel as the only benefit is one free standard drink and maybe a room upgrade if your lucky. The breakfasts are always good and bar food very tasty. I would like to see a more varied menu in the restaurant maybe changing it through the seasons. The choices are limited I would like to see more meat dishes offered. Some of the rooms are looking a little worn in places strips missing or broken on edges of furniture and shelves I think a thorough check of the rooms and some cosmetic work would make a difference. I think the lighting in the bar needs attention/ upgrade, it always feels dark and a revamp of the bar area would be worthwhile as the bar feels like a bit of an after thought instead of a feature of the hotel, and despite the friendly bar staff the inside bar area itself, doesn't feel very welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher W., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Werner Director of Sales and Marketing

clivebaughan Couples - 26/10/2018 TripAdvisor review
« Sofitel Hamburg Alter Wall »

Stayed in room 428 which was a nice quiet room which I like.Only two things were wrong(1) the cleaner was a bit over zealous and knocked on the door and came in at 8am one morning. Will use the door notice more widely next time.(2) there was furniture the whole length of the window so we were not able to enjoy the view out of the window over the canal, which was a bit of a design flaw.Other than that the staff were very good and courteous and the breakfast was excellent. The location of this hotel is ideal for exploring Hamburg and getting to the airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear clivebaughan, Thank you very much for your detailed guest review. It's glad to hear that you like our central location as well as our breakfast offer and the service of our team the most and at the same time we would like to kindly apologize to you for any inconveniences caused with regards to house keeping and your room. We hope to welcome you soon again in Hamburg. Best regrads, Your Sofitel Hamburg Alter Wall Team

Anonymous Couples - 25/10/2018 AccorHotels certified review
« A very pleasant stay »

Nice Room. Pleasant, helpful staff. However, it was surprising that some parts of the hotel, i.e. former very good restaurants, were now closed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edgar G., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

D. Business - 25/10/2018 AccorHotels certified review
« Excellent »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederic D., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

Anonymous Business - 25/10/2018 AccorHotels certified review
« Very nice room, not the requested location »

Hi, thanks for the upgrade. Unfortunately the request to have to room to the canal was not granted. I like to have the window open at night and open the curtains, but even though this was a junior suite, the location (1st floor to the street side) didn't allow for either. So thanks for the upgrade but in the future I would prefer a room to the canal, even if no upgrade is available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pepijn B., Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will note in your profile that you prefer a quiet room with canal view. For your next stay we will consider that. I am sorry for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Werner Director of Sales and Marketing

M. Solo - 21/10/2018 AccorHotels certified review
« Love it »

I just try to google what it looks like before I went there. And just like what I saw from google it even beautiful when I arrived there. I love my room, my window view, great location too because it closed to rathaus. Everything is great and I love it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magdalena M., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

A.p Couples - 21/10/2018 AccorHotels certified review
« Nice Hotel »

Very good location, nice rooms . Reception & Concierge are not in the same level as other parts - should be improved!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Porat A., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

Gorgeous J. M. Couples - 20/10/2018 AccorHotels certified review
« Lovely hotel, great location »

Thoroughly enjoyed our stay, staff were brilliant, room excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear John M., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

Couples - 20/10/2018 TripAdvisor review
« It was my second visit and it was lovely..the service was good and the rooms great. The bedding was excellent. »

It was a very lovely room and the bedding was excellent.. none of these silly divisions in the middle and the location is perfect for a visit to Hamburg. I stayed here before and despite the big building projects the rooms weee quiet..

Our hotel has responded to the review
Our hotel has responded to the review

Dear meinst, We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I am glad to hear, that you enjoy your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Sofitel Hamburg Alter Wall Team

Stefan B. Families - 17/10/2018 AccorHotels certified review
« Great »

We had a great stay in this wonderful hotel. Some potential for improvement has the WLAN. A very complex login and time limited access is not appropriate for this class of hotel. Entering passwords and user names is very inconvenient. I don't need to enter a code for the water tap either!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefan B., We very much appreciate your comments regarding your stay at the Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Werner Director of Sales and Marketing

Business - 17/10/2018 TripAdvisor review
« billed twice for the same room »

i was billed twice for the same room. i have been talking to the hotel for two days and cannot get things sorted out. the staff is very unorganised. wasted a lot of my time. i'm still waiting to hear back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear darrellt2019, Thank you very much for taking the time and share your experience with us regarding your recent stay at our hotel. We would kindly like to apologize for the caused inconveniences at reception with the billing. We have send you a message regarding this problem and will immediately assist you with any outstanding issues. Best regards, Sebastian Werner Director Sales & Marketing

Cristina Couples - 16/10/2018 AccorHotels certified review
« Could be better »

It’s a 5-star hotel but no bellboy helped us bring our luggage to the room. They were just loittering between the concierge and near the reception. No welcome drink for members too unlike at Sofitel in Asia. But Concierge was very helpful in restaurant reservations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristina, Thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. We would like to apologize to you for the caused inconveniences regarding our service at that time. Please be assured that tis is not our standard and that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Werner Director Sales & Marketing

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