Hotel - Mercure Hotel Hamburg Mitte
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Mercure Hotel

Mercure Hotel Hamburg Mitte

Schroederstiftstr. 3 
20146  HAMBURG
GERMANY

639 reviews
TripAdvisor Rating Based on 639 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  EUR
  • Tennis (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • Danish
    • German
    • Spanish
    • Polish
    • Russian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon (Paying, Nearby)

Leisure and activities

  • Tennis (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities (Nearby)
    • Badminton (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Jogging track (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Self-service catering
    • Snack & beverage machine (Paying)
    • Drink vending machine (Paying)

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Hamburg Mitte, you can choose between Standard Rooms with twin beds, a double bed or a queen size bed, Superior Rooms with a double bed or peaceful Privilege Rooms with a double bed. For guests with reduced mobility,we offer two specially adapted rooms. All 180 non-smoking rooms are air conditioned and have free WIFI and DSL. One child aged up to 12 years may stay in a parent's room free of charge.

  • 180 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Printer
    • Computer
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Drink vending machine
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 850 reviews

Our guest reviews for Mercure Hotel Hamburg Mitte

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 639 reviews
TripAdvisor review
Couples - 26/04/2017
« Dissapointing. »

We stayed here a few years ago and were looking forward to some down time after a family reunion. We had booked a superior room with courtyard view to avoid street noise. The room appeared to be the same as the standard rooms shown on the website and lacked the addition chairs, side table etc. shown on the website. The VIP bathroom was indistinguishable from standard and lacked the bath! Tea and coffee making facilities amounted to a tassimo machine with inadequate instructions and a very limited range of beverages, only coffee, decaf coffee and Earl Grey Tea. Lack of a basic breakfast tea either in the room or from the service staff was disappointing. The included daily newspaper never appeared. The double bed simply was not. It was just two single beds pushed together, separate matrasses and duvets. It was a cold period and the warm air room heating was rather noisy as was the howling of the wind from the poor seals on the window which interrupted any chance of a good nights sleep. Previously we had enjoyed good food and wine in the hotel restaurant which featured regional specialities. Sadly this has been replaced with a basic grill and bar snack service. Paid parking was indicated on the website but on arrival I was amazed to find this was being charged at 20 Euro per day. Looking at the Hamburg.com tourist site is says "Parking in Hamburg is rather inexpensive. In some areas close to the city centre, parking is even free of charge if you don't mind a short walk." I do feel at the very least they need to be more transparent about this charge and clearly state it on the website. When asking reception staff for assistance / clarification on these issues, with one exception, there was a complete indifference which we had not encountered at Accor hotels before. Overall we were very disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim F, first of all we want to thank you for the time you have spent to send us your personal feedback. This is really helpful for us the improve our quality and service. Our privilege rooms are bigger than our standard rooms and have additional services included, but not all rooms do have the small table and chairs which in the room. Also I will give feedback to our technician who will check the heating right away for the room in which you have stayed. Of course you also have the possibility to use a parking space in the surrounding of our hotel, but here there are no spaces guaranteed and they are outside. in general we receive rather good feedback for our new RELAX-bar. If this concept does not fit for you please ask our colleagues: I am sure they can suggest you several restaurants nearby which fits your needs. We are sorry that we have left this impression to you. But we would be really happy to convince you of our hotel the next time when you are in Hamburg. Please let us know if we my assist you further. Best regards from Hamburg,

AccorHotels certified review
Anonymous Friends - 25/04/2017

Lovely staff, nice room, perfect location, great breakfast!

AccorHotels certified review
Anonymous Business - 13/04/2017

Nice hotel, friendly staff. Bedding is quite uncomfortable though - small duvets, small pillows and polyester linens?!

AccorHotels certified review
Anonymous Business - 04/02/2017

Stay was good. Room and bath room wee great. Breakfast menu is very good. May I recommend you to provide GREEN TEA option in the room?

TripAdvisor review
Couples - 02/02/2017
« Beautiful city »

The hotel was ideally located for navigating Hamburg and it's regionS and sights. Rooms were great. Service was great. Staff were famtastic. They even invited us out with them on a night out which was an experience. The only criticism was the money exchange in the hotel, as they never had any currency available

Our hotel has responded to the review
Our hotel has responded to the review

Dear "L5293WSchrism", thank you for your stay at our Mercure Hotel Hamburg Mitte and sharing your impressions. We are pleased to read, you enjoyed your stay in all ways. We will forward your commendation, especially about our staff members, to the entire team. Due to a limited count of cash, we are able to exchange small amounts of currency. For a bigger amount there is a bank within 3 minutes walking time, which exchanges every amount. Best regards from Hamburg to Sheffield, Sascha Gunzer Front Office Manager

AccorHotels certified review
Anonymous Business - 08/01/2017

Room is smaller than expected

AccorHotels certified review
Anonymous Couples - 02/01/2017

it was good

AccorHotels certified review
Anonymous Business - 25/12/2016

Good experience again.

AccorHotels certified review
Anonymous Business - 23/12/2016

It was a nice pleasant stay, difficult to get a taxi though

AccorHotels certified review
Anonymous Couples - 27/11/2016

War alles super.

TripAdvisor review
Business - 09/11/2016
« The best place to stay with Mercure »

Most likely the best Mercure Hotel ever. All the staff is hightly motivated and friendly in a human way - not trained smlies! From the arrival through your stay and untill departure you feel taken good care of. Chapeau!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aksel A, thank you for the marvelous feedback and also for your loyalty to our house and the Accor Hotels. We are pleased to read, you are more than satisfied with our service and always enjoy your stays. Your commendations will be forwarded to the entire team. We hope to welcome you back to Hamburg soon, Sincerely, Sascha Gunzer Front Office Manager

AccorHotels certified review
Anonymous Business - 31/10/2016

Comfortable and good sized room

AccorHotels certified review
Anonymous Business - 28/10/2016

Good service and friendly staff, building needs refreshing

AccorHotels certified review
Anonymous Business - 16/10/2016

Fantastic staff in every area.Room a bit dark and lots of street/rail noise. Wifi good. Location near Messe ideal. Need a small shop on site for common sundries like pain medicine and bandages

AccorHotels certified review
Anonymous Business - 21/09/2016

I was in HH for a Congress. The HOtel was in the right location, comfortable and up to expectations.

TripAdvisor review
Business - 13/09/2016
« Great location to the Messe »

This is an excellent well maintained facility. The location is at the corner of the Messe which was ideal for our recent trip exhibiting at SMM. We walked to and from the Messe everyday avoiding traffic and expense taxi fares. The room and bathroom were not large but comfortable and clean. The breakfast buffet was excellent with a nice choice of hot and cold foods. You could even make your own Belgium style waffles. Service at the front was very friendly, courteous and helpful. The unique Relax bar served plate of freshly sliced meats and cheeses. I would definitely return to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris P, thank you for your kind and detailed feedback. We are pleased to read, you felt comfortable in all ways during your visit to the "SMM" trade fair. We will forward your commendation to the entire team and are looking forward to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Front Office Manager

AccorHotels certified review
Anonymous Solo - 05/09/2016

Nice hotel, easy to find. Pleasant staff

AccorHotels certified review
Anonymous Solo - 03/09/2016

Very nice breakfast. Very friendly staff and nice room.

AccorHotels certified review
Anonymous Business - 31/08/2016

Great overall experience. Helpful and polite staff, clean rooms, quick checkin and checkout. First time that I was so satisfied in the Mercure Hotel Hamburg.

AccorHotels certified review
Anonymous Business - 14/08/2016

very good

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