Hotel - Mercure Hotel Hamburg Mitte
Mercure Hotel Mercure Hotel

Mercure Hotel Hamburg Mitte

4.0/5 714 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Danish
    • German
    • English
    • Spanish
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon

Leisure and activities

  • Tennis  (Nearby)
    • Clay tennis court
    • Indoor tennis court
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Pedal boat
    • Rowing
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Badminton
    • Billiards/Snooker
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Snack & beverage machine

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Hamburg Mitte, you can choose between Standard Rooms with twin beds, a double bed or a queen size bed, Superior Rooms with a double bed or peaceful Privilege Rooms with a double bed. For guests with reduced mobility,we offer two specially adapted rooms. All 180 non-smoking rooms are air conditioned and have free WIFI and DSL. One child aged up to 12 years may stay in a parent's room free of charge.

  • 180 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,015 reviews

Our guest reviews for Mercure Hotel Hamburg Mitte

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 714 reviews
Ayron Business - 13/10/2018 AccorHotels certified review
« extremely satisfied - staff are very helpful and hotel is lovely »

The reception staff were very good - very helpful and polite. One man in particular was excellent and with exceptional English which I really appreciate. Thank you to them all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angelika T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Frank S. Families - 09/10/2018 AccorHotels certified review
« Satisfied but cleanness could be improved. »

Check In procedure tooks quite long even I did already "Online Check In". So do not unterstand what is the use of the Online Check In. Payment for Car parking was confused. One Person say it's free and another Person say its dicounted, at the end I pay full.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With the online check-in we receive your personal data and also your credit card prior to your arrival, which makes the check-in and out faster. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Sandor Business - 04/10/2018 AccorHotels certified review
« Good service, excelent position to trade show »

The room is small but clean and confortable. Very good brekfast. Not enought trust towards clients. To be able to put your consumptions on room you have to block some amount on your card at check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandor T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anonymous Couples - 28/09/2018 AccorHotels certified review
« Satisfied »

Good location, good room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacques T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anonymous Couples - 25/09/2018 AccorHotels certified review
« Nice hotel »

The hotel's service was nice, the breakfast was good and it was nice and clean. Location was good and within easy distance of underground and trains.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ellen Kristin W., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Balou Friends - 18/09/2018 AccorHotels certified review

Pleasant. Clean room and excellent local breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ansgar L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Paul S. Families - 17/09/2018 AccorHotels certified review
« Good location »

A pleasant hotel in an area that felt very safe. The rooms were clean and well equipped. the staff we came across were all pleasant and helpful. our only complaint would be that on the first night we found that we only had a single quilt and it was too late to bother staff for a larger one. This was rectified the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anonymous Couples - 14/09/2018 AccorHotels certified review
« Noisy small room, overpriced »

The first room we were given was a small double with a two small pillows and single duvet on it. We went down to reception asked for the double room room we'd booked. The next room overlooked a busy junction and had a lot of traffic noise - not a lot of sound insulation, I had to use ear plugs, and my husband didn't sleep well. For the price of the room (£275 for the first night) it felt like a budget hotel. Also not a fan of the twin beds+separate duvets, although I appreciate that may be the norm in Germany. The shower was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Chris P. Business - 13/09/2018 AccorHotels certified review
« Great hotel, Great location »

The location was perfect as we were exhibiting at SMM Messe and this hotel is within walking distance. The reception upon check in was friendly. The people at the front desk always provided help obtaining taxis and suggesting restaurants in the area. The rooms were nice and clean. Bathroom was also clean but the shower is a little small especially for one of my colleagues who is a big man. We really enjoyed the service at the bar every night. The freshly sliced ham and cheese dish went perfect with a late night drink of beer or wine. It was most enjoyable stay and we will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher P., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Business - 10/09/2018 TripAdvisor review
« Great location, great hotel »

This hotel is located close to the Messe. The staff at check in and check out were friendly. The rooms were clean and comfortable. The reception always helped getting taxis and suggesting restaurants in the area. There are many restaurants within walking distance. The bar is small but the bartenders were very friendly. The meat and cheese plate cut right at the bar was fresh and went great as a late snack with beer and wine. Breakfast had a great choice of hot and cold food items. We will return.

Andy Business - 09/09/2018 AccorHotels certified review
« Excellent Hotel »

Once again a fantastic experience. Hotel was excellent. Food very good and the staff were super efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew o., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anon Business - 01/09/2018 AccorHotels certified review
« excellent »

very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Chrysa L. Business - 01/09/2018 AccorHotels certified review
« Friendly, attentive people modern experience »

very friendly staff, very good breakfast, good size room with all the necessary facilities. And most of all clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chrysa L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Latif L. Business - 31/08/2018 AccorHotels certified review
« Double Payment: Confirmation number 81…6 »

Could you please be so kind and refund me one night hotel as I was charge twice: 28/08/2018 08:43 MERCURE HOTEL MITTE ALLEMAGNE -194,90 EUR 27/08/2018 07:25 MERCURE - ACCOR.COM ALLEMAGNE -138,70 EUR Thank you latif L.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Latif L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also the double payment has already been clarified and one payment was refunded to your credit card. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

John M. Couples - 29/08/2018 AccorHotels certified review
« Comfortable large room with an excellent breakfast to start the day. »

Despite being some distance from the centre it was a pleasant walk through the park in good weather or a short taxi ride. Staff helpful in bar and reception. The room was delightfully large. TV did not offer many english TV channels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Littlevalda Business - 26/08/2018 AccorHotels certified review
« Confortable and clean rooms »

Very good. Staff were very friendly and everything went smoothly. Talking about smooth, the pillows are too soft and I woke up with a neck pain in day 2.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lima Holanda A., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Stephen P Couples - 01/08/2018 TripAdvisor review
« Best Accor Hotel Yet »

This is the best Accor group hotel I have stayed at (over 50). The Hotel is fantastically located and you have 2 options close by for entertainment or food. Turn left out of the hotel and sharp left again will take you down to Grindel which is a village and runs for 2kms. This will cater for those seeking a calmer atmosphere. However if you exit the hotel and cross the road and then walk back to the train station (Sternschanze) and 200 yards beyond you will discover the vibrant area of Schulterblatt, which is the main area for night life and feed. The centre of Hamburg, main station is only 2 stops away and takes 7 minutes and the Harbour Landungsbrücken is also close and 3 stops away. Staff could not do more to help make your stay special. As high as I rate them, this is a genuine report and you can read my report on the Mercure Mitte Berlin to see that I can also be highly critical.

davidmartin702 Business - 01/06/2018 TripAdvisor review
« Everything OK but w/o toiletries... »

Typical Mercure. Rooms are OK for business traveler, clean, good looking. Breakfast acceptable. What I cannot understand is that in a 4 stars I have to carry my toothbrush. This is the 21st century, everyone brushes their teeth!

Our hotel has responded to the review
Our hotel has responded to the review

Dear "davidmartin702", thank you for your stay at our Mercure Hotel Hamburg Mitte and your kind feedback. We are pleased to read, you felt comfortable during your stay. Regarding the toothbrush, you missed in your room, we apologize for this circumstance. We do not place toothbrushes in the room, but constantly offer additional cosmetics, like toothbrush, at the reception. We hope to welcome you back to Hamburg soon. Sincerely, Sascha Gunzer Front Office Manager

Couples - 11/02/2018 TripAdvisor review
« Hamburg trip »

The hotel was in a perfect location for our needs The staff were very friendly even though we did not speak German. The room was warm and cosy as the weather was very cold.we are looking forward to staying in other hotels in the Accor group

Our hotel has responded to the review
Our hotel has responded to the review

Dear "66aidan", thank you for your stay at our Mercure Hotel Hamburg Mitte and your pleasant feedback. We will forward your commendation to the entire team and are also looking forward, to welcome you back to Hamburg or any other Accor Hotel soon. Sincerely, Sascha Gunzer Front Office Manager

Business - 05/02/2018 TripAdvisor review
« Visit Hamburg »

The Mercure Hotel Hamburg Mitte has a very good location easy to acces and with an underground parking. Very close to several bars and restaurants within walking distance. A very nice and servicefrindly staff to welcome and to serve you. A very nice room and a great breakfast buffet - I highly recommend this hotel :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear "bennymf", thank you for your kind feedback and your stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable in all ways. Especially our team provided a good experience to you. For your recommendation we like to thank you. With your next visit in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Front Office Manager

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