Mercure Hotel Hamburg Mitte 4 stars

TripAdvisor rating 4.0/5 744 reviews
Mercure Hotel Hamburg Mitte
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Room 1

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Hotel extras

  • 180 modern rooms

  • Privileged setting in the city center, within the Hamburg exhibition complex (HMC) and CCH

  • Relax bar with street food, beer and wine

  • Sternschanze district, university quarter and St. Pauli all nearby

  • Quiet meeting area with terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Jogging track
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Hamburg Mitte

Schroederstiftstr. 3
20146
hamburg
germany

Tel: +4940450690

Fax: (+49)40/450691000

Contact email

Check-in from 15h00

Check out up to 12h00

  • U2, U3 :   U2, U3 SCHLUMP

  • S1, S3 :   S1, S21, S3, S31 STERNSCHANZE

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

  • By train

    HAMBURG DAMMTOR At 0.8km / 0.5 miles

  • By train

    HAMBURG HBF At 2km / 1.24 miles

GPS :53.564471, 9.977163

Our accommodations

At the 4-star Mercure Hotel Hamburg Mitte, you can choose between Standard Rooms with twin beds, a double bed or a queen size bed, Superior Rooms with a double bed or peaceful Privilege Rooms with a double bed. For guests with reduced mobility, we offer two specially adapted rooms. All 180 non-smoking rooms are air conditioned and have free WIFI and DSL. One child aged up to 12 years may stay in a parent's room free of charge.

Standard Room with queen-size bed

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with king-size bed

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with double bed

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with double bed, courtyard location

  • Max. number of persons: x2
  • Area: From 22
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Our restaurant is open every day for breakfast. You can also let our kitchen team spoil you at lunchtime or in the evening for family celebrations or group events. Opening times: 06:30-10:30 am

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 85 m²

  • Maximum capacity: 60 people

Find out more
Mercure Hotel Hamburg Mitte Meeting Room

Our guest reviews for
Mercure Hotel Hamburg Mitte

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,577 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

744 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Ok room, too hot and not able to get good temperature despite adjustment.

Customer review rating 4.5/5

Raz Couples - 05/05/2019 AccorHotels certified review

Ok for one night. Needs Powerpoint near mirror to use other hair appliances.

Dear Melanie P., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager
Customer review rating 4.5/5

Andy Business - 28/04/2019 AccorHotels certified review

My stay at Mercure Hotel Mitte Hamburg was satisfying. But I still haven't received my money back for the safety deposit on my credit card when checking in. My colleague paid for both of our rooms with his credit card on check out, but the initial amount on my own card is still charged. When do you refund the amount on my card? Thanks in advance.

Dear Andrei K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Actually the blocked amount on your credit card was released from our side the day after your departure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Presence and top information and service

Customer review rating 4.5/5

Anonymous Families - 23/04/2019 AccorHotels certified review

Comfortable and professional and nice to have the opportunity to get something to eat late in your cafe.

Dear Anette P., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Excellent micro holiday in Hamburg

Customer review rating 4.5/5

Nick B. Families - 22/04/2019 AccorHotels certified review

Very well looked after in the hotel. Fabulously comprehensive breakfast with helpful staff and english very much appreciated. Rooms were not the biggest but sufficient and no significant omissions. Would have been nice to have had two rooms together as we made it very clear that the bookings were together - but they were on the same floor of the hotel and not too far apart which was fine.

Dear Nicholas B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Convenient location and reasonably priced

Customer review rating 4.5/5

Martin Business - 13/04/2019 AccorHotels certified review

Good location to access the Hamburg Messe, reasonably priced. Breakfast is good value and quality.

Dear Martin D., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Good hotel, meets almost all expectations

Customer review rating 4.5/5

Geronimo Business - 12/04/2019 AccorHotels certified review

The hotel staff is kind, the hotel lokks good, it is clean. The only area of improvement is related to not having a Gym or Fitness center.

Dear Geronimo D., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Pleasant stay

Customer review rating 4.5/5

Aisyah Business - 11/04/2019 AccorHotels certified review

Beautiful room and staff were very good

Dear Siti Nur Aisyah B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Excellent Location

Customer review rating 4.5/5

Nigel C. Business - 09/04/2019 AccorHotels certified review

Hotel is well located for the business and leisure, with excellent facilities . Rooms are spacious and clean, the area is quiet and a good night sleep is achievable. would recommend and i will be returning if required.

Dear Nigel C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Pretty standard for European hotels

Customer review rating 4.5/5

Anonymous Business - 08/04/2019 AccorHotels certified review

Pretty standard for European hotels. Housekeeping a bit sloppy with my clothes left on the floor and no refill of water.

Dear Marcus M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Mr

Customer review rating 4.5/5

Kh Business - 27/03/2019 AccorHotels certified review

Good hotel in a very good location, excellent transport links and staff were very friendly. Clean room and very quiet. Recommended.

Dear Kevin H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Comfortable and well located hotel at a very fair price - just a pity about the noice of the elevator.

Customer review rating 4.5/5

Peter Couples - 11/03/2019 AccorHotels certified review

I and my wife very much enjoyed staying at this hotel. For us it was a good location, being a reasonable walking distance to the local U and S- Bahn stations. The staff were friendly and made us feel very welcome. Our room on the ninth floor was clean and tidy upon arrival with a great view and comfortable bed. Our only complaint was that the motor for the hotel elevator was very audible. This meant that sleeping after 7:00 am was not possible due to the noise. Never the less, we are sure we will choose this hotel in the future - but not room 923.

Dear Peter B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the noise of the elevator and will leave a note in your profile to make sure you will be located in a different room with your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Great experience

Customer review rating 4.5/5

Hui Business - 25/02/2019 AccorHotels certified review

I was on a business trip but brought along my 5 year old son. This turned out to be a very clean and modern hotel located at a very convenient place with easy access to public transport. Staff at the hotel were friendly and helpful. Breakfast was great. We definitely would come back again and would recommend this hotel to others.

Dear Hui W., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

A nice experience near to the University

Customer review rating 4.5/5

Ya Business - 24/02/2019 AccorHotels certified review

I visited University of Hamburg. The hotel is close to the University, many restaurants, a train station and the city center. I liked the room and breakfast very much.

Dear Yasuyuki K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Excellent from check in to check out

Customer review rating 4.5/5

Anonymous Business - 07/02/2019 AccorHotels certified review

I was greeted as a valued customer and given a drinks voucher on check-in. The gentleman who checked me in spoke excellent English and was very helpful in ensuring the room I was given met my requests, plus he helped with information and directions about my onward travel the next day. My room was perfect - quiet, clean and well appointed.

Dear Helen C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Mercure Hamburg Mitte very good buy outside trade I show periods

Customer review rating 4.5/5

Nick D. Business - 26/01/2019 AccorHotels certified review

Great hospitality, the lady at the check in was very friendly friendly and informative. Not sure about being offered fidelity points or a soft drink against opting to not have the room cleaned, seems out of synch with the Mercure standing one expects. Cleaning has a lesser impact on "green" than many other things, ex the long toilet flush, i see this inititaive more in the penny pinching category. I would also expect more than just 1 free beer for my high Accor fidelity status, even just 2 beers would make me feel a lot more special.

Dear Nick d., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Comfortable stay

Customer review rating 4.5/5

Menze Business - 21/01/2019 AccorHotels certified review

Lovely Mercure - appreciated the upgrade to larger room

Dear Elke M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Alles ok

Customer review rating 4.5/5

Anonymous Business - 18/01/2019 AccorHotels certified review

Alles ok

Sehr geehrter Herr R., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hamburg Mitte. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Für die unregelmäßige Funktionalität des Online Ckeck-In's entschuldigen wir uns. Die IT-Abteilung Accor arbeitet hier bereits an einer Lösung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sascha Gunzer Resident & Quality Manager

Wonderful stay in a great hotel

Customer review rating 4.5/5

Andreas Families - 07/01/2019 AccorHotels certified review

All in all we had an excellent stay. The room was large and had very comfortable beds. The breakfast was very good, it had everything you could wish for. The staff was very helpful ans friendly. If we ever return to Hamburg we will certainly stay at Mercure Mitte again.

Dear Andreas B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager
Customer review rating 4.5/5

Claudia H. Couples - 07/01/2019 AccorHotels certified review

Silvester in Hamburg

Sehr geehrte Frau H., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hamburg Mitte. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sascha Gunzer Empfangsleiter / Front Office Manager

A good bargain for business travellers

TripAdvisor rating 4.0/5

KC_Lam2014 Business - 29/12/2018 TripAdvisor review

Convenient location for business travellers as it is just next to the convention centre; good hospitality; friendly staff; nice breakfast ( with hot self-made waffles though I didn’t know what it was at first !) I was provided with an up-grade and I did enjoy the broad view of the TV tower in the low season while there were not many travellers around ; some minor problems like a few small stains on the wall, small pillows ( but comfortable after trying them indeed) can be execused considering the price reasonably. Overall it is a good choice in Hamburg.

Dear "KC_Lam2014", thank you so much for sharing your impressions from your latest stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable in all ways. Especially the location of our house, the room you stayed in and our team provided a delightful time in Hamburg to you. With your next visit in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager
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