Hotel - Mercure Hotel Hamburg Mitte
Mercure Hotel Mercure Hotel

Mercure Hotel Hamburg Mitte

4.0/5 719 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Danish
    • German
    • English
    • Spanish
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon

Leisure and activities

  • Tennis  (Nearby)
    • Clay tennis court
    • Indoor tennis court
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Pedal boat
    • Rowing
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Badminton
    • Billiards/Snooker
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Snack & beverage machine

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Hamburg Mitte, you can choose between Standard Rooms with twin beds, a double bed or a queen size bed, Superior Rooms with a double bed or peaceful Privilege Rooms with a double bed. For guests with reduced mobility,we offer two specially adapted rooms. All 180 non-smoking rooms are air conditioned and have free WIFI and DSL. One child aged up to 12 years may stay in a parent's room free of charge.

  • 180 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,160 reviews

Our guest reviews for Mercure Hotel Hamburg Mitte

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 719 reviews
Anonymous Business - 06/12/2018 AccorHotels certified review
« Good room, medium breakfast »

The room was good, the check-in could not find HRS AirPlus payment details, but after contacting HRS everything worked. The breakfast was just from a medium Quality, no fish and no fresh fruits for example.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jens W., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Couples - 05/12/2018 TripAdvisor review
« Stay - Thursday 29th November (3 Nights) »

Very clean hotel with nice lobby and bar area. Very handy to the neighboring conference facilities. Handy enough to the train, short walk about 5 minutes. Rooms on the small size but very comfortable and well kitted out with a decent TV

Olaf Solo - 03/12/2018 AccorHotels certified review
« Nice stay in central Hamburg »

The Hotel is in central Hamburg. Convenient distance to U-bahn stations and many attractions. Messe and Parc is next to Hotel. Nice rooms and excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jens Olaf H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Eigil J. Business - 20/11/2018 AccorHotels certified review
« Very good »

Friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eigil J., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anonymous Business - 19/11/2018 AccorHotels certified review
« Great Messe »

Front desk was extremely helpful after we unsuccessfully tried to purchase postage stamps.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maurice t., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Giovanni Business - 19/11/2018 AccorHotels certified review
« Absolutely fantastic stay, room was comfortable and breakfast was good. »

Absolutely fantastic stay: the room was comfortable, the staff was helpful and the breakfast buffet was extremely good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giovanni F., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anna Business - 15/11/2018 AccorHotels certified review
« good location - easygoing »

nice and easygoing staff - no surprises - nice location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

H Couples - 13/11/2018 AccorHotels certified review
« Great »

it was great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hrvoje R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anonymous Business - 01/11/2018 AccorHotels certified review
« Everything was okey »

Eventually the check-in at the sauna could be made easier. It required checking at the reception twice and trying two different cards. The Premium internet connection (with password) speed is the same as the free one. About 1 Mbps. If you check in on the free internet connection is not possible to switch to premium until one day after.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marti B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

R. V. K. Families - 30/10/2018 AccorHotels certified review
« Great location, poor service »

Our room was never cleaned during our stay, in spite of us having put the relevant sign in our door. At one point we had to ask for clean towels. We have complained to the hotel, with no progress so far, and we are now complaining to head office. I am a fan of the Accor hotels group and have stayed in Sofitels around the world but Im very disappointed with this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear meager r., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have double checked this situation and are really sorry for the inconvenience. Up to the afternoon, our housekeeping found the "do not disturb" sign outside your door. When you left the room later and switched the sign to "please clean our room", there was no housekeeping in the house any more, so we were not able to offer cleaning service at that time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Christopher N. Friends - 28/10/2018 AccorHotels certified review
« Very comfortable. »

The staff was very friendly in all sections of the hotel. Personally I find it a pity that there are no rooms in which the toilet is not in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher N., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Ayron Business - 13/10/2018 AccorHotels certified review
« extremely satisfied - staff are very helpful and hotel is lovely »

The reception staff were very good - very helpful and polite. One man in particular was excellent and with exceptional English which I really appreciate. Thank you to them all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angelika T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Frank S. Families - 09/10/2018 AccorHotels certified review
« Satisfied but cleanness could be improved. »

Check In procedure tooks quite long even I did already "Online Check In". So do not unterstand what is the use of the Online Check In. Payment for Car parking was confused. One Person say it's free and another Person say its dicounted, at the end I pay full.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With the online check-in we receive your personal data and also your credit card prior to your arrival, which makes the check-in and out faster. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Sandor Business - 04/10/2018 AccorHotels certified review
« Good service, excelent position to trade show »

The room is small but clean and confortable. Very good brekfast. Not enought trust towards clients. To be able to put your consumptions on room you have to block some amount on your card at check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandor T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anonymous Couples - 28/09/2018 AccorHotels certified review
« Satisfied »

Good location, good room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacques T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anonymous Couples - 25/09/2018 AccorHotels certified review
« Nice hotel »

The hotel's service was nice, the breakfast was good and it was nice and clean. Location was good and within easy distance of underground and trains.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ellen Kristin W., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Balou Friends - 18/09/2018 AccorHotels certified review

Pleasant. Clean room and excellent local breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ansgar L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Paul S. Families - 17/09/2018 AccorHotels certified review
« Good location »

A pleasant hotel in an area that felt very safe. The rooms were clean and well equipped. the staff we came across were all pleasant and helpful. our only complaint would be that on the first night we found that we only had a single quilt and it was too late to bother staff for a larger one. This was rectified the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Anonymous Couples - 14/09/2018 AccorHotels certified review
« Noisy small room, overpriced »

The first room we were given was a small double with a two small pillows and single duvet on it. We went down to reception asked for the double room room we'd booked. The next room overlooked a busy junction and had a lot of traffic noise - not a lot of sound insulation, I had to use ear plugs, and my husband didn't sleep well. For the price of the room (£275 for the first night) it felt like a budget hotel. Also not a fan of the twin beds+separate duvets, although I appreciate that may be the norm in Germany. The shower was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

Chris P. Business - 13/09/2018 AccorHotels certified review
« Great hotel, Great location »

The location was perfect as we were exhibiting at SMM Messe and this hotel is within walking distance. The reception upon check in was friendly. The people at the front desk always provided help obtaining taxis and suggesting restaurants in the area. The rooms were nice and clean. Bathroom was also clean but the shower is a little small especially for one of my colleagues who is a big man. We really enjoyed the service at the bar every night. The freshly sliced ham and cheese dish went perfect with a late night drink of beer or wine. It was most enjoyable stay and we will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher P., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Empfangsleiter / Front Office Manager

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