Mercure Hotel Hamburg Mitte 4 stars

TripAdvisor rating 4.0/5 755 reviews
Mercure Hotel Hamburg Mitte
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Hotel extras

  • 180 modern rooms

  • Privileged setting in the city center, within the Hamburg exhibition complex (HMC) and CCH

  • Relax bar with street food, beer and wine

  • Sternschanze district, university quarter and St. Pauli all nearby

  • Quiet meeting area with terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Jogging track
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Hamburg Mitte

Schroederstiftstr. 3
20146
hamburg
germany

Tel: +4940450690

Fax: (+49)40/450691000

Contact email

Check-in from 15h00

Check out up to 12h00

  • U2, U3 :   U2, U3 SCHLUMP

  • S1, S3 :   S1, S21, S3, S31 STERNSCHANZE

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

  • By train

    HAMBURG DAMMTOR At 0.8km / 0.5 miles

  • By train

    HAMBURG HBF At 2km / 1.24 miles

GPS :53.564471, 9.977163

Our accommodations

At the 4-star Mercure Hotel Hamburg Mitte, you can choose between Standard Rooms with twin beds, a double bed or a queen size bed, Superior Rooms with a double bed or peaceful Privilege Rooms with a double bed. For guests with reduced mobility, we offer two specially adapted rooms. All 180 non-smoking rooms are air conditioned and have free WIFI and DSL. One child aged up to 12 years may stay in a parent's room free of charge.

Standard Room with queen-size bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with king-size bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with double bed, courtyard location

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Our restaurant is open every day for breakfast. You can also let our kitchen team spoil you at lunchtime or in the evening for family celebrations or group events. Opening times: 06:30-10:30 am

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 85 m²

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Hotel Hamburg Mitte

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,724 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

755 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Acceptable

Customer review rating 4.5/5

Anonymous Couples - 14/07/2019 AccorHotels certified review

It was acceptable. We had a small room, what I would describe as not fit for 2 adults, but clean. Breakfast was good, enough and well layed out for everyone to find anything easily. All in all acceptable.

Dear Zoltan K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Comfortable

Customer review rating 4.5/5

Prashant Couples - 13/07/2019 AccorHotels certified review

Good location, good breakfast and good rooms.

Dear Prashant H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Good

Customer review rating 4.5/5

Katharine L. Friends - 06/07/2019 AccorHotels certified review

A great stay with a group of 8 people

Dear Katharine L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

A pleasant stay although the car park was a little tight

Customer review rating 4.5/5

Anonymous Business - 03/07/2019 AccorHotels certified review

restful quiet rooms, good breakfast

Dear Martin H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Nice, we enjoyed!

Customer review rating 4.5/5

Joanna Business - 29/06/2019 AccorHotels certified review

The location is nice, it's not far away from the Hamburg's large city center and well connected to other destination. It's almost directy at the trade fair hall.

Dear Joanna K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Very nice hotel in close proximity to downtown Hamburg

Customer review rating 4.5/5

Hilke R. Couples - 28/06/2019 AccorHotels certified review

The outside of the hotel does not look very new. However, the hotel itself was very nice. Rooms were clean and modern. Breakfast room could be organized a bit differently. There were a couple of tables located next to the buffet. So people with their plates had to walk around the people having breakfast. But apart from that I was happy with the hotel, especially due to its close proximity to downtown.

Dear Hilke R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Great for Business Trips

Customer review rating 4.5/5

Janders Business - 21/06/2019 AccorHotels certified review

Single Bedding on a Double bed was very odd and the pillows were next to useless. Otherwise the room was great, came with a fridge and safe, which was very handy. The breakfast was plentiful. Although as a committed Tea drinker, the water wasn't hot enough to make a drinkable cup, but if you like Coffee, the range is much better. Ideally placed for conferences and the University, and with the TV tower opposite easy to locate as you explore the city.

Dear Jane A., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Pleasant hotel and location

Customer review rating 4.5/5

Sakorn O. Friends - 20/06/2019 AccorHotels certified review

In general, I was happy. Check in was somewhat delayed (even as a gold member). I was rather perturbed that the cleaning staff entered my room without knocking!

Dear Sakorn O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sascha Gunzer Resident & Quality Manager

Pleasant stay with friendly staff

Customer review rating 4.5/5

Jenny E. Business - 19/06/2019 AccorHotels certified review

I had a pleasant week (there on business so working for most of the time).

Dear Jennifer E., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

I loved the non geometrical panels attached to the walls

Customer review rating 4.5/5

John A. Business - 19/06/2019 AccorHotels certified review

Great breakfast, I did wish I had more english language cable options on the television.

Dear John A., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager
Customer review rating 4.5/5

Anonymous Solo - 17/06/2019 AccorHotels certified review

everything is okay

Dear Ted E., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

pleasant stay, friendly staff, comfortable room

Customer review rating 4.5/5

Susanna M. Business - 17/06/2019 AccorHotels certified review

pleasant stay, friendly staff, comfortable room, good position in town close to U and S trains. only drawback very poor pillow.

Dear Susanna M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Wunderbar

Customer review rating 4.5/5

Max Business - 17/06/2019 AccorHotels certified review

Very happy with everything. The location (even if the U3 was broken and I had to rent some car2go), the receptionists were great and nice and also the room was good and well located.

Dear Massimiliano G., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

convenient, clean and friendly

Customer review rating 4.5/5

Al Business - 13/06/2019 AccorHotels certified review

Staff were friendly and helpful, the room was well fit out and clean, the location was excellent. I would have loved to have an option of going to a gym partner close by since there isn't one on site, and given the size of the hotel.

Dear Adriane L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager
Customer review rating 4.5/5

Srigopal P. Couples - 10/06/2019 AccorHotels certified review

Good

Dear Srigopal P., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Though the location was ideal, the hotel room was not good for my 8 night stay.

Customer review rating 4.5/5

E Y. Business - 10/06/2019 AccorHotels certified review

The staff was good natured and helpful, but the hotel facilities overall were not ideal. My room was cramped with very little storage space for my work clothing. The mini refrigerator did not work and the air conditioning was not sufficient. My room was stuffy and hot which made it difficult to sleep at night. The breakfast buffet was modest, but well stocked. However, for a longer stay, it would have been better to order from an ala carte menu. Though it would have been fine for one night, I would not recommend this hotel.

Dear Eva Y., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Isabella Gaggione Ass. Front Office Manager
Customer review rating 4.5/5

Anonymous Business - 10/06/2019 AccorHotels certified review

The carpeting was very, very dirty and stained (room 621). The room was very hot, and the thermostat could not be set lower than 16 degrees. The window didn't open wide enough to let in any air, and when it was open the street noise was very loud. The pillows on the bed were so tiny. Breakfast was very nice. The staff was nice as well. However, the rooms need to be deep cleaned or redone completely. Some additional space for hanging clothes would also be very nice for business travelers.

Dear Jennifer L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Isabella Gaggine Ass. Front Office Manager

Great Conference Hotel

TripAdvisor rating 4.0/5

Marty P Family - 10/06/2019 TripAdvisor review

I stayed at this property for the 2019 Rotary International Convention. It was very convenient for the convention and was -- by far -- the nearest hotel to the site. That made it very convenient to go back for a nap, for a change of clothes, or to unload items purchased. The breakfast buffet was wonderful! The only downside to the hotel is that it is not in a "pretty" part of the city. The area is more industrial looking and aged. However, it felt very safe and had some very pretty parks nearby.

Convention

TripAdvisor rating 4.0/5

Go04188994133 Business - 09/06/2019 TripAdvisor review

I had recieved an information about a 10% descount on my long stay but when I checked out nobody acceptered this promise which is very confusing and makes me hesitating to visti Accor Hotels in the future

Dear Go04188994133, first of all we thank you for your stay at our Mercure Hotel Hamburg Mitte and also for your feedback. We apologize for the inconvenience, you experienced at your check out. To figure out, what exactly went wrong, we appreciate, when you get back to us with further details, such as where you received the information about the discount, so we can still found an adequate solution for you. Except this circumstance, we hope you had a good time in Hamburg and are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Disappointed

Customer review rating 4.5/5

Ken R. Couples - 07/06/2019 AccorHotels certified review

Refrigerator did not work, AC unit did not cool room, breakfast area is tired, carpet abandoned chairs soiled. Good news, staff is pleasant and helpful. Especially the woman who was working the bar area. Told management about AC issues, " yes we are aware but can not seem to fix issue".

Dear Ken R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sascha Gunzer Resident & Quality Manager
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