Mercure Hotel Hamburg Mitte 4 stars

TripAdvisor rating 4.0/5 774 reviews
Mercure Hotel Hamburg Mitte
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Hotel extras

  • 180 modern rooms

  • Privileged setting in the city center, within the Hamburg exhibition complex (HMC) and CCH

  • Relax bar with street food, beer and wine

  • Sternschanze district, university quarter and St. Pauli all nearby

  • Quiet meeting area with terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Jogging track
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Hamburg Mitte

Schroederstiftstr. 3
20146
hamburg
germany

Tel: +4940450690

Fax: (+49)40/450691000

Contact email

Check-in from 15h00

Check out up to 12h00

  • U2, U3 :   U2, U3 SCHLUMP

  • S1, S3 :   S1, S21, S3, S31 STERNSCHANZE

  • By plane

    HAMBURG AIRPORT At 12km / 7.46 miles

  • By train

    HAMBURG DAMMTOR At 0.8km / 0.5 miles

  • By train

    HAMBURG HBF At 2km / 1.24 miles

GPS :53.564471, 9.977163

Our accommodations

At the 4-star Mercure Hotel Hamburg Mitte, you can choose between Standard Rooms with twin beds, a double bed or a queen size bed, Superior Rooms with a double bed or peaceful Privilege Rooms with a double bed. For guests with reduced mobility, we offer two specially adapted rooms. All 180 non-smoking rooms are air conditioned and have free WIFI and DSL. One child aged up to 12 years may stay in a parent's room free of charge.

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Business Desk

Superior Room with king-size bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Business Desk

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Business Desk

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Business Desk

Privilege Room with double bed, courtyard location

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Our restaurant is open every day for breakfast. You can also let our kitchen team spoil you at lunchtime or in the evening for family celebrations or group events. Opening times: 06:30-10:30 am

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 85

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
Mercure Hotel Hamburg Mitte

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,958 reviews

tripadvisor

TripAdvisor Rating 4.0/5

774 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good location, nice and easy.

Customer review rating 4.5/5

Anonymous Business - 29/09/2019 AccorHotels review

Nice room, good breakfast, easy check-in and check-out. Excellent location Close to the Hamburg Messe. Booking was somewhat cumbersome with delayed confirmation, but the stay was exactly as desired.

Dear Martin A., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Overall good

Customer review rating 4.5/5

Mh Couples - 22/09/2019 AccorHotels review

Enjoyed the hotel, but disappointed that we could not get the room before 3pm despite checking in online before, where the option was given (and checked) to check in before 3pm.

Dear Markus H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the bad experience regarding our early check-in. We definitely recognize the info about early arrival, but cannot always guarantee this wish. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Good Mercure standard

Customer review rating 4.5/5

Aleksander Business - 19/09/2019 AccorHotels review

All very good, I was only missing swimming pool or sauna at least

Dear Aleksander B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Complete package

TripAdvisor rating 4.0/5

novotel_12 Business - 19/09/2019 TripAdvisor review

Excellent place to stay. Across convention centre ,train and bus stations. Good hospitality by hotel staff members. Lovely place without any disturbance. Area is very safe to stay alone or with family.

Nice hotel with friendly staff

Customer review rating 4.5/5

Sgre Business - 17/09/2019 AccorHotels review

I very much enjoyed the facilites, which I found nice, clean and comfortable. I had dinner from the bar one evening, and it tasted really nice. The service level of the staff is high, and experienced only friendly and helpful people. The only downside, I found, was the entrance to the parking basement, which is super narrow! And the fact that you enter/exit directly to and from a very traficated street, did not make it better.

Dear Camilla Kjaer M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Just what I needed

Customer review rating 4.5/5

Johann B. Business - 16/09/2019 AccorHotels review

Short distance from Seatrade - ease to get taxi at all time room was fine for one person. Thanks

Dear johann B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Great hotel in central location

Customer review rating 4.5/5

Jutta Business - 16/09/2019 AccorHotels review

had a nice room with great view to the TV tower and street! clean and spacious with coffee maker abd small fridge. nice big shower.

Dear Jutta C., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Way above expectation

Customer review rating 4.5/5

Mohammad B. Business - 16/09/2019 AccorHotels review

excellent front desk, clean, location, excellent housekeeping service. Breakfast overpriced for what offering compare to other hotels, so didn't have breakfast there.

Dear Mohammad B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Fairly comfortable hotel, very good staff

Customer review rating 4.5/5

Anonymous Business - 16/09/2019 AccorHotels review

It was very good. No complaints

Dear Anna T., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Very good experience

Customer review rating 4.5/5

Michael Business - 13/09/2019 AccorHotels review

Very nice hotel, fantastic breakfast, friendly staff, a room a bit small, great bathroom.

Dear Michael P., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

The right hotel in the right place with very good service.

Customer review rating 4.5/5

Pekka K. Business - 11/09/2019 AccorHotels review

Short visit during a conference at the University of Hamburg. It was very convenient.

Dear Pekka K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Absolutely satisfied

Customer review rating 4.5/5

Rauno H. Business - 08/09/2019 AccorHotels review

Service was excellent, breakfast was good and the overall hotel looks very nice.

Dear Rauno H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Disappointing.

Customer review rating 4.5/5

Kc Business - 07/09/2019 AccorHotels review

Receptionist on arrival was pleasant and courteous but proved not to follow up on guest requests. Room was small, decor was oppressive themed on the local football team St Pauli. Desk was cramped due to being cluttered with kettle and box like unit to hold cups etc. Desk lamp did not work, hotel advised twice once on arrival on second morning - we had a 5 day stay - which was overpriced for what we got. Hotel bar also overpriced - nearly 20 Euro for two beers and a bottle of water. Excessive. Air con was too loud at night to sleep and impossible to leave window open due to traffic and train noise from mainline trains across the road. We would return to Hamburg but not to Mercure.

Dear Anne G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sascha Gunzer Resident & Quality Manager

The efficiency, helpfulness and friendliness of all the staff at the Hamburg Mitte contributed to a wonderful stay. Thank you.

Customer review rating 4.5/5

P K. Business - 02/09/2019 AccorHotels review

Everything was very clean. The room was lovely, the breakfast was excellent. All staff were friendly and helpful and booked a taxi to the airport for us with no problem. We were so pleased with the hotel that we booked an additional room for our son to come and visit us there. Would highly recommend the hotel. I did forget to ask at checkout whether the 'points' for our 7 night stay plus my son's one night stay had been added to our loyalty account. If not, please could you do this for us. Many thanks.

Dear Peter K., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And please do not worry, I will check your points. :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Excellent!

Customer review rating 4.5/5

Maria T. A. Solo - 21/08/2019 AccorHotels review

Pleasently surprised. The room was big, the bed very comfortable with good quality bedding. The bathroom big with a great shower. Breakfast is fantastic! Personnel was very helpful. Just one thing only: the pillows could be bigger (although,maybe that's how they use them in Germany?) Overall, it was great. I will recommend it!

Dear Maria Teresa A., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Pretty nice modern hotel

Customer review rating 4.5/5

Sebastian Solo - 14/08/2019 AccorHotels review

This hotel looks very modern, but the room was quite small compared to other Mercure location. Everything else was as expected and in good condition.

Dear Sebastian S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

A Great Stay In Hamburg

TripAdvisor rating 4.0/5

JuanjoCruz Friends getaway - 07/08/2019 TripAdvisor review

The hotel is located in a clean area close to public transportation, restaurants, the university and attractions such as Planten Un Boom en park. The staff was helpful and pleasant. The bar seemed to be open 'round the clock and the rooms are quiet and clean. It was great to have true air conditioning amidst the heat wave of 2019. Other hotels I visited claimed to have AC, when they only had heating.

Dear JuanjoCruz, thank you for your stay at our Mercure Hotel Hamburg Mitte and your positive feedback. We are pleased to read, you felt comfortable in all belongings. Whenever you are going to spend another stay in Hamburg, we are looking forward to welcome you again. Sincerely, Sascha Gunzer Resident & Quality Manager

Good, as from my expectation

Customer review rating 4.5/5

Anonymous Business - 05/08/2019 AccorHotels review

Spacious room, with most of necessary tools. Clean. I personally don't like the moquette (allergy) but I didn't experienced issue. Warm atmosphere in the hall and on bar, warm atmosphere in the restaurant (I only had breakfast there).

Dear Giuseppina A., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager

Very good stay in Mercure

TripAdvisor rating 4.0/5

645retoh Business - 04/08/2019 TripAdvisor review

Friendly staff and clean rooms - small but for me allone was big enough The style of the interior design is modern and comfortable. Good sleeping quality. Warm welcome as silver member I'll come back - next time in Hamburg

Dear 645retoh, thank you for your kind feedback and your stay at our Mercure Hotel Hamburg Mitte. We are pleased to read, you felt comfortable and enjoyed your time with us. With your next visit in Hamburg, we are looking forward to welcome you back again. Sincerely, Sascha Gunzer Resident & Quality Manager

My experience was average

Customer review rating 4.5/5

Alan Friends - 29/07/2019 AccorHotels review

I found the hotel experience mediocre frankly

Dear Alan B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sascha Gunzer Resident & Quality Manager
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