Mercure Hotel Hannover Mitte 4 stars

Nice and clean room in the city center. Direct access to public transport to go to the medical university. Center is in walking distance.

Well placed hotel for visiting the main tourist sights of the city, reachable on foot. Indoor and outdoor parking which was important for us having arrived by car. Room was comfortable and spacious.

Very helpful receptionist. Good location . Would use again

The room was large and well equipped and the breakfast was extensive :-)

We stayed at the Mercure Hannover Mitte for a special birthday weekend. When we arrived the room had been decorated with balloons and some lovely cakes. The staff throughout the hotel were extremely helpful and couldn't have been more accommodating. We requested an early check-in and later departure due to our flights and it was no trouble at all. Charlene and J Singh from reception were really lovely and made the trip really special for us. Thanks again.

Especially the checkin was excellent. Mrs. Koch was very corteous and made me feel very welcome. she explained to me what I could do for sight seeing and gave me valuable hints which places to go and see. also the bill was already prepared, so check out in the next morning was a breeze.

Very impressed with hotel and staff. Reception staff went out of their way to ensure our stay was petfect. Would definitely stay here again! Thank you.

Very warm welcome from the staff who was able to accomodate the request for early Check-in. Rooms are little small though comfortable Enjoyed the breakfast (environment & food)

it was a pleasure to stay in this hotel! very friendly staff and very nice room! all clean and new style! love it! at the restaurant we had a small snack and the breakfast in the morning was fantastic! in 5 minutes walking you are in the city centre of Hannover so a great loacation! we were nice surprised we had BVN (dutch television netwerk) at the tv!

We stayed only one night at this hotel, literally a place to sleep. We arrived later around 10:30pm and were greeted by a sour host at check in with an attitude. The room and accommodations were great for the rate however the staff were sub par in their attitudes.

Overall, there were major communication issues between departments. The minibar was not working properly and the beverages were warm. Communicated to front desk but it was not fixed. I had to go back and inform but agent said "I informed them but do not know". My room included late check out as a part of rate plan and I double checked with the same agent, whom confirmed the night before check out for 15:00. However, at 12:00 my sleep was interrupted two times by front desk telling me to check out. I informed them about the information given to me and I was told "we do not know this". Really strange level of responses in both cases as if the people are not a part of one hotel and brand and acting as individuals. Every morning at 09:00 drilling noise started. Guests should be informed of such work prior to arrival. After arrival such noisy work usually should not be carried out before 10:00AM.

Okay location for walking into centre of city but by taxi different price every time. Neighbor hood a bit dodgy. Biggest negative not being able put any drinks/meals to your room. Needs to have an iron and board on room not down the hall

I love the fact that this is the only Hotel in the Accor chain that know who I am. I mean, they see my reservation and get everything prepared, even the invoice address that I always have to ask to change to my employer is already done. As normal as this may sound, it does not happen in other Hotels even with my gold membership status.

I enjoyed the stay. The hotel has a good bar where we were able to entertain friends. My wife felt the pillows in the bed were the most uncomfortable that she had slept on. Do you have a selection of pillows. She said other hotels we had stayed in had offered these.

Nice epirience, only during check in waiting was 15min.