Mercure Hotel Hannover Mitte 4 stars

Customer review rating 4.5/5 2,790 reviews
Mercure Hotel Hannover Mitte
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+ 21 Services
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Hotel extras

  • Homely atmosphere in the bar and lobby thanks to our "Relax" concept

  • 7 conference rooms on the 6th floor with roof garden over the city rooftops

  • 171 modern rooms located right in the center of the city of Hanover

  • 70 underground parking spaces and 30 outdoor parking spaces (charges apply)

  • In a quiet location right next to a park

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Beach and water sports
  • Other sports activities
Business services
  • 11 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Hannover Mitte

Postkamp 10
Niedersachsen
30159
hannover
germany

Tel: +49511473900

Fax: (+49)511/47390100

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   128/134 Am Klagesmarkt

  • U 11 :   U 11 Christuskirche

  • U4 U5 :   U4, U5 Steintor

  • U6 :   U6 Christuskirche

  • Line 10 :   Line 10 Steintor

  • By plane

    HAMBURG At 140km / 87 miles

  • By plane

    HANNOVER At 12km / 7.46 miles

  • By car

    A2 / A7 HANNOVER NORD At 6km / 3.73 miles

  • By train

    HAUPTBAHNHOF At 1km / 0.62 miles

GPS :52.380129, 9.729856

Our accommodations

At the 4-star Mercure Hotel Hannover Mitte, you have the choice between Standard Rooms with twin beds or a queen-size bed and Privilege Rooms with twin beds or a queen-size bed. We have a room suitable for guests with reduced mobility. adapted room available for guests with reduced mobility. All 170 rooms in our hotel are air-conditioned and have free WIFI and DSL. 1 child aged up to 12 years may stay in your room for free. Your pet is also welcome to stay (charge of EUR 15/night).

Standard Room with queensize bed

  • Max. number of persons: ‌2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with queen-size bed and armchair

  • Max. number of persons: ‌2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with twin beds and armchair

  • Max. number of persons: ‌2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Relax

Type of cuisine: Regional

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

Enjoy a glass of our selected wines in a cozy and homely atmosphere and discover our cold cuts from the Berkel machine in our "Relax" bar. The name says it all. We look forward to seeing you!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 153 m²

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 8 people

Find out more

Our guest reviews for
Mercure Hotel Hannover Mitte

100% genuine reviews from our guests

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AccorHotels Rating 4.5/5

2,790 reviews

Bike Tour 2019

Customer review rating 4.5/5

Michael C. Friends - 16/07/2019 AccorHotels certified review

Generally satisfied with this Hotel after our initial experience on arrival. We had travelled 360 miles and were given a room with electrical problems. After we had unpacked and showered we were asked to move to another room (we would be compensated by a free drink at the bar!!!). However requiring a large beer after our long motor cycle ride moving all our kit we were told that we could only have a small beer Other than this incident we were happy with the food and accommodation

Dear Mr. C., Thank you very much for your review. We appreciate your comments regarding your stay at the Mercure Hotel Hannover Mitte. I am happy to hear that you enjoyed a comfortable stay with us. Concerning the electrical issues, I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again soon. Charlène Koch Assistant Front Office Manager

Hot - bad smell

Customer review rating 4.5/5

Anonymous Business - 04/07/2019 AccorHotels certified review

bad

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we checked the climate control in your room. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlène Koch Assistant Front Office Manager

Perfect stay for a business trip

Customer review rating 4.5/5

Jochen Business - 02/07/2019 AccorHotels certified review

The hotel is perfectly located in the city center of Hannover. Completley fulfills the Mercure standards, you feel welcome and you know what you can expect.

Sehr geehrter Herr L., dankeschön für Ihr fantastisches Feedback. Wir freuen uns riesig und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Julia Neubrand Empfangsleitung

Excellent

Customer review rating 4.5/5

A W. Couples - 01/07/2019 AccorHotels certified review

All one could expect from a Mercure hotel

Dear Mr Waitling, thank you so much for your stay and your feedback. We appreciate your kind words. Hope to welcoem you again, soon! Wit kind regards Julia Neubrand Front Office Manager

Overall fine

Customer review rating 4.5/5

Thunder Business - 28/06/2019 AccorHotels certified review

Rook is quite okay but everyday breakfast is basically no change.

Perfect place in the city

Customer review rating 4.5/5

Dennis Business - 19/06/2019 AccorHotels certified review

Nice and clean room in the city center. Direct access to public transport to go to the medical university. Center is in walking distance.

Comfortable city hotel with available parking

Customer review rating 4.5/5

Derek N. Couples - 19/06/2019 AccorHotels certified review

Well placed hotel for visiting the main tourist sights of the city, reachable on foot. Indoor and outdoor parking which was important for us having arrived by car. Room was comfortable and spacious.

Very pleased with service good car parking

Customer review rating 4.5/5

Nlw Couples - 12/06/2019 AccorHotels certified review

Very helpful receptionist. Good location . Would use again

Dear NLW, Thank you for choosing to stay with us at Mercure Hannover Mitte and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. We look forward to welcoming you back again soon. Kind regards Charlène Koch Assistant Front Office Manager

Good business hotel, close to the centre of Hannover with helpful, friendly staff.

Customer review rating 4.5/5

David Business - 23/05/2019 AccorHotels certified review

The room was large and well equipped and the breakfast was extensive :-)

Dear David, Thank you for choosing to stay with us at Mercure Hannover Mitte and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you again soon. Kind regards Charlène Koch Assistant Front Office Manager

Birthday weekend

Customer review rating 4.5/5

Maria C. B. Couples - 06/05/2019 AccorHotels certified review

We stayed at the Mercure Hannover Mitte for a special birthday weekend. When we arrived the room had been decorated with balloons and some lovely cakes. The staff throughout the hotel were extremely helpful and couldn't have been more accommodating. We requested an early check-in and later departure due to our flights and it was no trouble at all. Charlene and J Singh from reception were really lovely and made the trip really special for us. Thanks again.

Dear Maria, Thank you so much for choosing to stay with us at Mercure Hannover Mitte and writing this great feedback. I appreciate the time you invested and shared your feedback with Mr. Singh. We are very happy to see that you had such a great experience. It was our pleasure to welcome you, we hope to see you again very soon. Kind regards Charlène Koch Assistant Front Office Manager

Stay for one night for business

Customer review rating 4.5/5

Michael Business - 25/04/2019 AccorHotels certified review

Especially the checkin was excellent. Mrs. Koch was very corteous and made me feel very welcome. she explained to me what I could do for sight seeing and gave me valuable hints which places to go and see. also the bill was already prepared, so check out in the next morning was a breeze.

Dear Mr. V., Many thanks for the encouraging commendation, appreciating words and this awesome feedback! We appreciate the time you invested. We hope to see you again very soon - it was our pleasure to welcome you as our guest. Sincerely, Charlène Koch Assistant Front Office Manager

Would stay again.

Customer review rating 4.5/5

W.b. Couples - 18/04/2019 AccorHotels certified review

Very impressed with hotel and staff. Reception staff went out of their way to ensure our stay was petfect. Would definitely stay here again! Thank you.

Dear Mr. B., We appreciate your comments regarding your stay at the Mercure Hotel Hannover Mitte - Thank you so much! It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Koch Assistant Front Office Manager

Welcoming

Customer review rating 4.5/5

Anonymous Business - 27/03/2019 AccorHotels certified review

Very warm welcome from the staff who was able to accomodate the request for early Check-in. Rooms are little small though comfortable Enjoyed the breakfast (environment & food)

Dear Mr. v. N., We appreciate your comments regarding your stay at the Mercure Hotel Hannover Mitte - thank you so much. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Koch Assistant Front Office Manager

great hotel

Customer review rating 4.5/5

Ruud Couples - 24/03/2019 AccorHotels certified review

it was a pleasure to stay in this hotel! very friendly staff and very nice room! all clean and new style! love it! at the restaurant we had a small snack and the breakfast in the morning was fantastic! in 5 minutes walking you are in the city centre of Hannover so a great loacation! we were nice surprised we had BVN (dutch television netwerk) at the tv!

Dear Ruud, We appreciate your comments regarding your stay at the Mercure Hotel Hannover Mitte - thank you so much! It is always a pleasure for us to receive such positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Koch Assistant Front Office Manager

Great hotel, sour staff.

Customer review rating 4.5/5

Krysta H. Couples - 16/03/2019 AccorHotels certified review

We stayed only one night at this hotel, literally a place to sleep. We arrived later around 10:30pm and were greeted by a sour host at check in with an attitude. The room and accommodations were great for the rate however the staff were sub par in their attitudes.

Dear Krysta H., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlène Koch Assistant Front Office Manager

Certainly not an international chain experience.

Customer review rating 4.5/5

Caglar G. Business - 15/03/2019 AccorHotels certified review

Overall, there were major communication issues between departments. The minibar was not working properly and the beverages were warm. Communicated to front desk but it was not fixed. I had to go back and inform but agent said "I informed them but do not know". My room included late check out as a part of rate plan and I double checked with the same agent, whom confirmed the night before check out for 15:00. However, at 12:00 my sleep was interrupted two times by front desk telling me to check out. I informed them about the information given to me and I was told "we do not know this". Really strange level of responses in both cases as if the people are not a part of one hotel and brand and acting as individuals. Every morning at 09:00 drilling noise started. Guests should be informed of such work prior to arrival. After arrival such noisy work usually should not be carried out before 10:00AM.

Dear Mr. G., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the poor communication. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlène Koch Assistant Front Office Manager

Okay

Customer review rating 4.5/5

Lisa Business - 12/03/2019 AccorHotels certified review

Okay location for walking into centre of city but by taxi different price every time. Neighbor hood a bit dodgy. Biggest negative not being able put any drinks/meals to your room. Needs to have an iron and board on room not down the hall

Dear Lisa, Thank you for sharing your experience. We appreciate your comments regarding your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Charlène Koch Assistant Front Office Manager

Seamless

Customer review rating 4.5/5

N/a Business - 27/02/2019 AccorHotels certified review

I love the fact that this is the only Hotel in the Accor chain that know who I am. I mean, they see my reservation and get everything prepared, even the invoice address that I always have to ask to change to my employer is already done. As normal as this may sound, it does not happen in other Hotels even with my gold membership status.

Dear N/A, Thank you so much for this great feedback! We appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Charlène Koch Assistant Front Office Manager

Good ambience in hotel

Customer review rating 4.5/5

Pat C. Couples - 26/02/2019 AccorHotels certified review

I enjoyed the stay. The hotel has a good bar where we were able to entertain friends. My wife felt the pillows in the bed were the most uncomfortable that she had slept on. Do you have a selection of pillows. She said other hotels we had stayed in had offered these.

Dear Mr. C., We appreciate your comments regarding your stay at the Mercure Hotel Hannover Mitte - Thank you very much. We have different types of pillows, please just ask at the front desk when you will be here next time. It was our pleasure to welcome you and your wife. We hope to see you again very soon. Sincerely, Charlène Koch Assistant Front Office Manager

Nice and clean

Customer review rating 4.5/5

Dusan Business - 20/02/2019 AccorHotels certified review

Nice epirience, only during check in waiting was 15min.

Dear Dusan, Thank you for taking the time and effort in writing this great feedback. We appreciate your business and the confidence you have placed in us. Sincerely, Charlène Koch Assistant Front Office Manager
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