Novotel Hannover Hotel 4 stars

TripAdvisor rating 4.0/5 737 reviews
Novotel Hannover
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Hotel extras

  • 205 bright, naturally lit rooms in modern design

  • 12 meeting rooms for up to 330 guests

  • Historic Bahlsen steam engine hall that can be used as an event location

  • Direct access to the public parking garage - parking fee for hotel guests (EUR 7 per 24 hours)

  • Centrally located - an ideal starting point for exploring the city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Hannover

Podbielskistrasse 21/23
30163
hannover
germany

Tel: +4951139040

Fax: (+49)511/3904100

Contact email

Check-in from 15h00

Check out up to 12h00

  • U3, U7 :   U3, U7 LISTER PLATZ

  • By plane

    HAMBURG AIRPORT At 140km / 87 miles

  • By plane

    HANNOVER AIRPORT At 12km / 7.46 miles

  • By train

    HAUPTBAHNHOF At 2km / 1.24 miles

GPS :52.390268, 9.753371

Our restaurants and bars

NOVO² RESTAURANT

Type of cuisine: International

The spacious restaurant offers dishes from around the world in air-conditioned surroundings. It can seat up to 150 guests and is open daily from 6.30 am to 9.30 pm. Come and sample our culinary delights and exquisite wines.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO² BAR

Photo non contractuelle / Strictly non binding

The sky bar is the ideal place to relax with a refreshing drink or watch soccer with friends. We also serve snacks if you need a little something to keep you going. The bar is open daily from 11am to 1am.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 330 m²

  • Maximum capacity: 330 people

  • Maximum banquet capacity: 200 people

Find out more
Novotel Hannover Meeting Room

Our guest reviews for
Novotel Hannover

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

3,652 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

737 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Successful stay

Customer review rating 4.6/5

Keith M. Business - 18/04/2019 AccorHotels certified review

Staff and facilities exellent

Dear Mr. M., Thank you so much for your lovely feedback! We are thrilled by your comments espeacilay regarding our staff. We hope very much to welcome you back again soon! Warm regards Jennifer Pozorski Ass. Front Office Manager Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

Modern hotel with friendly staff and nice rooms

Customer review rating 4.6/5

Jan S. Business - 16/04/2019 AccorHotels certified review

Hotel offers a central location, parking, nice rooms and modern equipment. Staff is very friendly over the phone and in person.

Dear Mr. S., many thanks for your outstanding feedback. We are very happy to read, that you felt very well taken care of during your stay. This is what we have as one of our highest claims. Moreover it is a pleasure to read that our staff left a really well impression to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Julia Magotsch Front Office Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

31-5 April 2019

Customer review rating 4.6/5

Francis C. Business - 15/04/2019 AccorHotels certified review

so far so good

Dear Mr. c., thank you for your feedback regarding your stay for the HMI fair in Hannover. We are happy to read, that you enjoyed your stay with us. I am sorry, that the room was not ready for you. However we guarantee our room ready by 3pm. At specially at fairs times it is not easy to change rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Jennifer Pozorski Ass. Front Office Manager Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

MANAGING DIRECTOR

Customer review rating 4.6/5

Kevin S. Business - 05/04/2019 AccorHotels certified review

Clean, comfortable room, but the climate control equipment remains substandard. A window must be left open to keep the temperature moderated, and the noise from the street is too loud to keep the window open while you sleep.

Dear Mr. s., We very much appreciate your comments regarding your last stay at the Novotel Hannover. We have circulating air facility in our rooms. In the cold season its heating and in the warm season air-condition. We hope you had a successful HMI here in Hannover and hope to welcome you back next year. With kind regards, Jennifer Pozorski Ass. Front Office Manager Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

The Hotel is nice but the front desk is close to terrible

Customer review rating 4.6/5

Jhonny G. Business - 31/03/2019 AccorHotels certified review

The Hotel location nice, the facilities very nice. The Restaurant Personnel is also nice people. The Front Desk is not so friendly, all the people there were very defensive and close to aggressive, I did not like how the reacted to questions or requests.

Dear Mr. G. Velasco, thank you for taking the time to tell us about your experience at the Novotel Hannover. I am sorry that you did not feel welcome from our reception team; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kind regards, Jennifer Pozorski Ass. Front Office Manager Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

Welcoming for our kids and pet

Customer review rating 4.6/5

Anonymous Friends - 31/03/2019 AccorHotels certified review

This was a meet-up with friends and their Kids. We also had a dog with us. The hotel was better equipped for Kids than we were expecting (included kids play area), and the reception staff were very patent with them. The Hotel was also welcoming for the Dog (water bowl and treat in the room when we arrived).

Dear Mr. C., thank you very much for your lovely feedback. I am so pleased that you and your family enjoyed your stay, and found everything was wonderful. I am really happy to know that my team’s hospitality in particular to your kinds and your dog stood out to you! With my thanks again for your care and attention in providing your comments. We hope to have the change to welcome you back in the near future. with kind regards, Jennifer Pozorski Ass. Front Office Manager Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

Perfect

Customer review rating 4.6/5

Melanie R. Families - 25/03/2019 AccorHotels certified review

Very nice Hotel and very friendly staff. Breakfast was good our Kids loved it.

Dear Mrs. R., thank you very much for taking the time to leave us such a brilliant review. We truly appreciate your great comments, and we hope to have the chance to welcome you back again soon! Kind regards Julia Magotsch Front Office Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

The walls are too thin and you can hear everything from your neighbor

Customer review rating 4.6/5

Richard S. Business - 08/03/2019 AccorHotels certified review

And if your neighbor decides to have a small party at midnight, then you will not sleep.

Dear Mr. S., thank you for taking the time to tell us about your experience at the Novotel Hannover. I am sorry that you did had such problems with your room neigbours. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kind regards Julia Magotsch Front Office Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

very pleasant stay

Customer review rating 4.6/5

May-britt Business - 08/03/2019 AccorHotels certified review

very nice stay, good service and friendly staff.

Dear Mrs. K., Thank you for your lovely feedback. We hope to welcome you back again soon. With kind regards Jennifer Pozorski Ass. Front Office Manager Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

Good

Customer review rating 4.6/5

Tomasz M. Business - 01/03/2019 AccorHotels certified review

It was a good experience. I was just missing free trade mills, it was always occupied. Also in wellness area maybe an indication/poster whether gussets cannot use swim suits, just indication, to make sure everyone understand or can read base rules :)

Dear Mr. M., we very much appreciate your comments regarding your stay at the Novotel Hannover. We hope to have the pleasure to welcome you back in the near future. With kind regardsy, Jennifer Pozorski Ass. Front Office Manager Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

Best place we ever stayed with our child and a dog

Customer review rating 4.6/5

Adam Families - 25/02/2019 AccorHotels certified review

11 out of 10 Big room with comfortable beds. No point to talk about cleanliness; would not expect anything else in Germany We spent evening at the bar ... all of us including our border collie. Perfect breakfast with a huge choice to your liking. Friendly staff (Thanks guys!) speaking very good English ... like everyone in Hannover LOL We'll definitely return.

Dear Mr. S., wow, a review like this is exactly what we are aiming for. Thank you for the glowing recommendations of all aspects of the hotel from the rooms, to the staff and the breakfast. We can`t thank you enough for this wonderful review and look forward to welcome you back. With kind regards, Jennifer Pozorski Ass. Front Office Manager Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

Good location, bad breakfast service

Customer review rating 4.6/5

Clare Business - 22/02/2019 AccorHotels certified review

I've been travelling weekly to Hannover for work for almost one year. I've stayed at Novotel Hannover for the first several months, but then switched to Crowne plaza. Novotel has really good location and the best bar tender, a nice big guy with bart. Thumbs up for him. BUT, the reason I left was the terrible service, especially at the breakfast. During the peak hour of the breakfast, it's pretty difficult to get a staff to order egg and coffee, if you are not a Stammgast. Some of the staffs just rushed away from my table as if no one's sitting there. Once I ordered a capuccino from a female staff. Instead of making it with the coffee machine in the kitchen, she literally gave me one from the machine in the hall, which tasted so different as usual. Maybe she thought i was new at the novotel. I didn't think she was busy at working, cause she still got time to make fun with other guests. Even though, I went back last week and wanted to give the Novotel another chance, which has only proved that my good wish is totally naive. Thursday morning around 8 I found a table in the restaurant and got a staff to order a portion of sunny-side up. The first question the staff has asked me was "can you change to another table, because this table hasn't been set up?" I was kinda surprised. Should the staff just get me the tableware instead of asking me to change the table? It was not that troublesome right? Then, he realized that it was not that polite and told me he would lay the table for me. I was fine with it, since he hasn't insisted to chase me away. Then I got some food at the buffet and waited my egg. 10 mins past and the egg hasn't come. I knew he might forget my order. It took me another 5 mins to catch his notice and tell him I've already ordered the egg and please bring it to me... All in all I feel the staff at Novotel hasn't been trained that well for the service industry, especially for a 4-star brand of a worldwide hotel group. And finally, I think the staff should know more about their work space. It has happened twice already that the house-keeping lady just brought my own cup ( which has no similarity at all to those from Novotel) away from my room to the kitchen. I always have to tell the reception to find it back for me...

Dear Hanfeng W., Thank you for taking the time to tell us about your experience at the Novotel Hannover. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to thank them for their constructive criticism of our processes. I talked to the restaurant manager about this in order to guarantee our complete service. You can believe us that is not our service standard and that we train our staff every day to be as hospitable as possible. With the majority of our guests we also succeed in this, the more regrettable it is that they obviously did not succeed in convincing them of our service once again. Please feel free to contact me personally so that we can convince you of our service in the future. Sincerely, Jennifer Pozorski Ass. Front Office Manager Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

not the best

Customer review rating 4.6/5

John K. Business - 15/02/2019 AccorHotels certified review

Given a poor room, had to visit reception to change room servicing sloppy

Dear Mr. k., Thank you for the feedback. I am sorry that your experience did not meet your expectations at your last stay at the Novotel Hannover; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. I have made a note, that you don't wish a room on the first floor in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kind regards, Jennifer Pozorski Ass. Front Office Manager Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

good experience except for the breakfast

Customer review rating 4.6/5

Denis Business - 12/02/2019 AccorHotels certified review

services level conformed to my expectations. some days, I wait a very long time to get some coffee at breakfast. the waiters were hidden in the kitchen and not closed to their Customer. it could be improved. the service is really dependant on people because some other day, i don't wait to get my coffee.

Dear Mr. b., we very much appreciate your comments regarding your stay at the Novotel Hannover. I am happy that you enjoyed your overall stay with us. I will speak to our Restaurant Manager to improve in our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Jennifer Pozorski Ass. Front Office Manager Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

Good but we had rabbits next door

Customer review rating 4.6/5

Anonymous Families - 10/02/2019 AccorHotels certified review

Hotel was great, but we were very unfortunate to have to listed to a couple that spent most of the night exercising becoming parents

Dear Mr. S., many thanks for your feedback. I am happy to read, that you enjoyed your stay with us. On the other side I am sorry to hear, that you did not slept well due to the noise from the room next door. If you get disturbed in the future, please do not hesitate to contact the reception. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Jennifer Pozorski Ass. Front Office Manager Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

Hanovre

Customer review rating 4.6/5

Fab Business - 06/02/2019 AccorHotels certified review

Everything was perfect except the check out , the staff was so unfriendly, I wondered what I did wrong to get this attitude, this is not acceptable ! By the way Iask my invoice to be sent by mail, nothing yet, I suppose I have to ask again ....

Dear Mr. S., may I thank you for taking the time to provide us with your feedback following your recent stay. I do hope you enjoyed your overall time in Hannover and had a pleasant onward journey. As you might imagine, the feedback gained from our guests allows us to endeavour to strive for ways in which we continuously improve the service and experience offered. All guest comments are truly valuable to us, so that we deliver the experience we are known for. I was therefore delighted to read of the overall positive feedback you have been providing. On the other side I am sorry that my colleagues on check out haven't been friendly to you. Please don't take it personal. I have send the invoice separate to your E-Mail address. With kind regards, Jennifer Pozorski Ass. Front Office Manager Novotel Hannover | Podbielskistrasse 21-23 | D-30163 Hannover Tel.:+4… | Fax.:+4… | h5… I novotel.com l accorhotels.com l

fair trip

Customer review rating 4.6/5

H.m. Business - 19/01/2019 AccorHotels certified review

great location and modern hotel, stayed here yearly for the last 5 years, clean and friendly, the bar area is one of our main hangout areas.

Customer review rating 4.6/5

Peter Business - 17/01/2019 AccorHotels certified review

Normal

Super

Customer review rating 4.6/5

Anonymous Families - 02/01/2019 AccorHotels certified review

Super

Overnight stay in direction of Belgium

Customer review rating 4.6/5

Gaëtan Families - 02/01/2019 AccorHotels certified review

Clean hotel, nice breakfast, nice large rooms with mini-bar. Too bad that even the water should be paid, as most hotels i'm visiting there is a bottle of water for free in the room.

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