Novotel Freiburg am Konzerthaus Hotel 4 stars

TripAdvisor rating 4.0/5 1,928 reviews
Novotel Freiburg am Konzerthaus
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+ 21 Services
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Hotel extras

  • A 5-minute walk from the old town and all the attractions

  • Large and spacious rooms with a bathtub, also suitable for families

  • Heated indoor swimming pool and sauna for relaxing

  • Special offer for families and play area for children

  • Central starting point for trips to the Black Forest, Europa Park, Switzerland and France

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 11.00 EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Indoor heated pool
  • Sauna
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098
freiburg
germany

Tel: +4976138890

Fax: (+49)761/3889895

Contact email

Check-in from 15h00

Check out up to 12h00

  • 1 4 5 6 :   main station

  • By plane

    BASEL AIRPORT At 70km / 43.5 miles

  • By plane

    FRANKFURT AIRPORT At 280km / 174 miles

  • By train

    FREIBURG At 0.1km / 0.06 miles

GPS :47.995369, 7.841306

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with a Double Bed

  • Max. number of persons: ‌4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 1 single bed

  • Max. number of persons: ‌1
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 1 queen-size bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with double bed

  • Max. number of persons: ‌4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Lisa & Katja: music on, world off!

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Jasmin: a short trip to the Black Forest

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

LA ROTONDE

Type of cuisine: Mediterranean

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Lunch

06:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SCOTCH CORNER

Photo non contractuelle / Strictly non binding

The "Scotch Corner" bar is the perfect place to unwind with a revitalizing drink after a hard day. Open daily from 6pm to 1am, the bar accommodates up to 40 people.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 268 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

6,899 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,928 reviews

Very kind staffs, very comfortable to stay, everything was perfect!

Customer review rating 4.2/5

Chisa Solo - 02/06/2019 AccorHotels certified review

I had a very important exam in Freiburg, that's why I had stayed in Novotel. Nobody expected the power crises happens on the night I stayed - all the power has gone and I was very worried because I had to use my computer and desprate to study for the exam. Nobody could help in this situation of course but the manager of this hotel Mr Xabiel concerned very well for me and he did his very best for me. I didn't ask anything but he offered this for me. I am pretty sure this is not something what he could do for everybody but he gave me an exception me to bring in the office and he allowed me to study there and connected the very rare power with a line for me to study. I really do appriciate his kindness and I was very pleased how he treated his customer/me well and best for me. I would never forget his big help. The other staff were also nice in the office and provided me a good environment for my study. Because of him, I could pass the test and I am extra happy. If I couldn't study at night, I might fail the test but I passed, due to his help. Next morning, I saw him in the hotel and he remembered me and we greeted and talked a bit. He is very nice and a good manager. Novotel Freiburg is located in a centre of the city, very clean hotel, and everything was great. I wish to go back to Novotel Freiburg again!

Dear Chisato , On my behalf, but also on behalf of the staff I would like to to thank you for the kind words you sent us. I was very pleased to read that you passed your exams. Congratulations! My last exams were a long time ago, but I can imagine how disturbed your could feel, not being able to study one night before. A power cut off is almost always unexpected, but it was our duty to find a solution for you. Should you come back to Freiburg, then please don't hesitate to contact me. Best regards Xavier Chanrion General Manager

Good but expensive

Customer review rating 4.2/5

Marilyn Couples - 01/06/2019 AccorHotels certified review

Overall very good. Good sized room. Dining room staff not always helpful.

Dear Mrs. W., thank you very much for your visit and the time taken to review your stay. I am glad that the overall experience met your expectations, especially in regards to the reception service. I will share you rcomments with the relevant departments. However, please accept my apologies for the inconvenience with our restaurant and bar staff. It is surely not acceptable and I will take the approriate measures to address this matter. We hope to welcome you back soon in Freiburg and leave you completely satisfied on your next visit. Best regards, Xavier Chanrion General Manager

Great experience

Customer review rating 4.2/5

Rick S. Solo - 28/05/2019 AccorHotels certified review

From the moment I walked into the lobby of the Novotel in Freiburg, to the moment that I left, all the staff were exceptionally courteous, helpful and friendly. One young lady, Lyra, I hope I've spelt her name correctly, deserves a special mention, as she went out of her way to help me. Rooms were large, airy and quiet. Housekeeping staff were quick and efficient. Breakfast was okay, but every morning, regardless of what time I got down for breakfast, the scrambled eggs were cold, and far too salty. However, the being the only fault I could find, I will definitely be returning to the Novotel, Freiburg.

Superb

Customer review rating 4.2/5

Alpa V. Families - 27/05/2019 AccorHotels certified review

Very nice experience Location perfect Very cordial staff Overall had a great experience

good location and good service

Customer review rating 4.2/5

Anonymous Business - 27/05/2019 AccorHotels certified review

Overall very positive even though the hotel rooms are overdue for an uplift design wise

Tres bien dormi et personnel tres gentil

Customer review rating 4.2/5

Pi… Solo - 26/05/2019 AccorHotels certified review

I walked to the hotel from Hbf and I got a nice room at good rate Unfortunately I missed the sauna and your restaurant with good meals like asparagus.

Madame V., Je vous remercie de nous avoir fait part de vos vos commentaires, à la suite de votre séjour au Novotel Freiburg Am Konzerthaus. C’est avec grand plaisir que je les ai partagés avec le personnel. Dans l’attente de vous accueillir de nouveau prochainement ici à Freiburg, je vous souhaite une bonne journée. Cordialement Xavier CHANRION Directeur
Customer review rating 4.2/5

Alex Families - 26/05/2019 AccorHotels certified review

Excellent. Friendly efficient staff

Great!!

Customer review rating 4.2/5

Apawadee Couples - 21/05/2019 AccorHotels certified review

Good location, clean &comfort

Dear Mr. N., thank you very much for your visit and the great review. I am glad that you fully enjoyed your stay and were especially happy with our location and the room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Great stay at hotel as always. Very upset about Accor points still not being credited to my account

Customer review rating 4.2/5

Anonymous Business - 19/05/2019 AccorHotels certified review

Fine.

Dear Mrs. J., it was our pleasure to welcome you back at the Novotel Freiburg Am Konzerthaus. Thank you very much for your review. Please accept our apologies in regards to the Le Club points. We credited the right points for your stay and for the Planet21 program. Unfortunately the electricity cut was in all the area and we were not able to prevent this incident. I very much appreciate your comments in regards to the room preferences and the gluten free items at the breakfast and will see how we can implement this. Looking forward to welcome you back in June and we hope to leave you entirely satisfied on your next visit. Best regards, Xavier Chanrion General Manager

The worst experience I've had at an Accor Hotel

TripAdvisor rating 4.0/5

Venture49485495109 Solo travel - 18/05/2019 TripAdvisor review

When I booked the hotel I was given the opportunity to book a meal in the hotel restaurant - 25 euro for two courses. As I knew I would be arriving quite late I decided to use this facility. When I arrived, because I'd used the on-line check-in, I was given an envelope along with my room key. The envelope contained a welcome drink voucher and a town plan. It did not contain a voucher for a meal or the code for the unrestricted internet I'd also paid for. After a bath and a walk round Freiburg I went to find the hotel restaurant. I discovered that the actual restaurant was closed and food was only being served in the bar. I asked if I could eat, mentioning that I had paid up front, but the bar manager feigned ignorance that this was possible. I had a (perfectly acceptable) burger and a drink and signed the bill. Even if I had wanted a dessert I doubt if I could have one because the bar stopped serving food at 9:30pm. When I checked out the next morning I expressed concern to the receptionist that I might have been charged twice for the evening meal. She looked at the computer and assured me I had not. She then printed out the invoice and put it in an envelope without me seeing it. It was only a couple of days later that I examined the bill and found that I HAD been charged twice - 25 euro for the pre-booked meal and 19.50 euro for the burger and drink. As I was returning to Freiburg about a week later I thought it best to raise the issue at the hotel when I checked in again. This I did. The reception staff appeared to accept that there had been a problem but claimed that they did not have the authority to at least refund me the 19.50 euro. They took photocopies of the invoices (including the bar bill) and took a note of my email address and said they would raise it with the hotel manager who would be in the next morning at 7:00am and would send me an email on the subject. I checked out of the hotel at around 7:30am. I had a train to catch that I couldn't afford to miss so I did not raise the subject again (and the staff member - who may have been the manager - did not mention it to me either). I have not received any further communication from the hotel on this subject and there has been no refund I can see into my credit card account. I think it's fair to say I'm extremely disappointed by what's happened. I've attempted to contact the hotel through the Accor webmail and via H5383@accor.com but have received no reply.

Thank you very much for your comments. We are deeply sorry that you had to experience a double charge at our hotel. We looked into the matter and are currently working on refunding the extra charge back to you, we will confirm the refund to your email address. Please accept our sincerest apologies for this incident as well as the handling of our staff. We already took the necessary measures to avoid such inconveniences in the future. We hope to welcome you back at our hotel and would appreciate another chance. Best regards, Your Novotel Team

Good

Customer review rating 4.2/5

Anonymous Business - 15/05/2019 AccorHotels certified review

Ok

Overall experience was very good.

Customer review rating 4.2/5

David Business - 14/05/2019 AccorHotels certified review

Room was comfortable, staff very pleasant, helpful, and competent.

Dear Mr. C., it was our pleasure to welcome you at the Novotel Freiburg Am Konzerthaus. Thank you very much for your great review, especially in regards to the room and our service. I will share your positive comments with my team. We hope to be your host again in Freiburg very soon. Best regards, Xavier Chanrion General Manager

Good location

Customer review rating 4.2/5

Rolf Families - 30/04/2019 AccorHotels certified review

The location is very good. The room quite small but OK. The parking is very expensive. The breakfast is not good at all. Expensive, no variety, crowded even if you go late, empty baskets...

Dear Mr. C., thank you very much for your visit and the review. I am glad that you liked our location and the room. However, I am sorry that expecially the breakfast didn't meet your expectations and would like to apologize for any inconvenience with the replenishment of the buffet. I credited 500 points on your Le Club account for the discomfort. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

Well run hotel

Customer review rating 4.2/5

Mark S. Families - 25/04/2019 AccorHotels certified review

Our 4th trip to this hotel and the standards were as good as usual.

Dear Mr. S., it was a pleasure to welcome you back at the Novotel Freiburg Am Konzerthaus. I am very glad that you fully enjoyed your stay with us again and appreciate your kind comments. I will share your great feedback with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Satisfied

Customer review rating 4.2/5

Anonymous Couples - 20/04/2019 AccorHotels certified review

Well received on arrival at the Reception. The Room was in good order with good facilities. Only remark was that spare Toiletpaper was placed very close to the floor's drainage and should be relocated for hygenic reasons.. Room service Dinner was good. Check out was efficient and speedy.

Dear Mr. F., it was our pleasure to welcome you back at the Novotel Freiburg Am Konzerthaus. Thank you very much for the time taken to review your stay. I am very glad that you were happy with our service and the room. I very much appreciate your comment in regard to the location of the spare toilet paper and will check out our possibilities. Thanks for this remark. We hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Flawless

Customer review rating 4.2/5

Anonymous Families - 17/04/2019 AccorHotels certified review

Worry and hassle free. Friendly and helpful staff.

Dear Mr. R., it was a great pleasure to welcome you back at the Novotel Freiburg Am Konzerthaus. We are glad that you fully enjoyed your stay and were especially happy with our staff. I will be glad to share your positive comments with my staff. Thank you again for sharing your experience, and we hope your next visit here in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

War effizient

Customer review rating 4.2/5

Anonymous Business - 16/04/2019 AccorHotels certified review

ok

Okay

Customer review rating 4.2/5

Anonymous Business - 14/04/2019 AccorHotels certified review

Don’t understand why I was asked for a €700 deposit for a 3 night stay. I have stayed here before and have never been asked for a deposit. I found it insulting.

Very satisfied

Customer review rating 4.2/5

Anonymous Business - 09/04/2019 AccorHotels certified review

Very satisfying

Good place to stay, with room for slight improvements

Customer review rating 4.2/5

Jose Friends - 01/04/2019 AccorHotels certified review

Room with a very nice view Very friendly & helpfull staff Unfortunately booked a room for 3 people, only 2 bathtowels and the additional bed was not made upon arrival in the evening.

Dear Mr.L., thank you very much for your visit and the review following your stay at the Novotel Freiburg Am Konzerhtaus. We are glad that your stay was to your satisfaction and will share your comments with the team. However, I would like to apologize for the inconvenience with the third bed and the missing third towel. The comment was already discussed with the relevant department. We hope to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager
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