Hotel - Novotel Freiburg am Konzerthaus
Novotel Hotel Novotel Hotel

Novotel Freiburg am Konzerthaus Hotel

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4.0/5 1,782 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed 11  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)

Leisure and activities

  • Indoor heated pool
  • Sauna
  • Other sports activities
    • Bicycles rental (Nearby)
    • Badminton (Nearby)
    • Bowling (Nearby)
    • Croquet
    • Karting facilities (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 06:30-21:30

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 219 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 5,553 reviews

Our guest reviews for Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,782 reviews
AccorHotels certified review
Anonymous Business - 14/06/2018
« Alles gut »

Alles gut

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Wiesselmann, wir danken Ihnen vielmals für Ihre Bewertung zu Ihrem Aufenthalt im Novotel Freiburg am Konzerthaus. Über die sehr guten Noten freue ich mich sehr, gerne teile ich Ihr Feedback mit meinem Team. Wir hoffen, Sie schon bald wieder bei uns in Freiburg begrüßen zu dürfen. Mit herzlichen Grüßen, Xavier Chanrion General Manager

AccorHotels certified review
Youval Couples - 14/06/2018
« Less then novotel »

Detail not found,the room was not what we ordered the reception was hiding the facts. The hotel rooms were not clean,therooms need renovation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Hananel, thank you very much for your visit and your comments following your stay at the Novotel Freiburg am Konzerthaus. First of all I would like to apologize for the inconvenience and confusion regarding your booked room. Unfortunately there was a technical issue after your upgrade request. Please be assured that I already talked to the concerned colleagues in order to avoid future occurence. Furthermore I would like to express my apologies for the condition of the room in regard to the cleanliness, also here I addressed the problem to the relevant department. For the inconvenience caused and as a gesture of good will I credited 500 points on your Le Club Account. We hope to welcome you back in the future and to leave you completely satisfied on your next visit. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Orleans Business - 14/06/2018
« Convenient, comfortable »

Close to the central station, bus from Basel airport stops right across the street, and the old town a stroll away, the hotel's location is just splendid. The room I was in was spacious and comfortable. The cons are: the intermittent stench in the bathroom due to an open drain on the floor and; the free service computer and printer made available to clients were not maintained. No printer toner, and the "Mac" ran windows, with a reinforced security that made the otherwise user-friendly machine a sheer nightmare.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Suzuki, We very much appreciate your comments and review following your stay at the Novotel Freiburg am Konzerthaus. I am glad that you were happy with your room and the general stay. I will share your feedback with my team. However I would like to apologize for the inconvenience with the guest's PC and the smell in the bath room and would also like to thank you for this remarks. I will not miss to address the problems in order to prevent future occurence. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Best regards, Xavier Chanrion General Manager

TripAdvisor review
Business - 13/06/2018
« was given the worst room inspite being silver member., & no early check in was allowed inspite of requested. »

Novotel Konzerthouse property needs overall upgrade, very poor lighting, wifi needs upgrade, elevators are premitive. no consideration for being loyal customer of accor. I have stayed maximum nights within my accor stay at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your visit and the very helpful comments regarding your stay. Please allow me to express my sincerest apologies for any inconvenience caused and be assured that I already took the necessary measures to address the mentioned deficits. We hope to welcome you back in Freiburg soon and will leave you completely satisfied on your next visit. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Judee Families - 12/06/2018
« Disappointed »

We've always chosen Novotel wherever we go if this is an option.. this invited however was a disappointed. First we're not given thought towels, then the toiletries were not refilled the following day. The sofa bed for kids were not kids friendly - the metal sticks out at the side, my girl hit on.it several times. There were not kettle, no complimentary hot drinks, no complimentary drinking water. I would say my worst novotel experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Lee, Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. I am very sorry that your experience did not meet your expectations, especially when it came to the facilities in your room and the stoppage of our lift; please allow me to express my sincerest apologies. I would like to thank you for your input in order to address the deficiencies and prevent future occurence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Erin Couples - 11/06/2018
« Great location, clean rooms, and friendly staff. »

The front desk staff was helpful and kind. The hotel room was clean and comfortable. The location is excellent. Everything is within a short walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., thank you very much for your visit and the excellent review following your stay at the Novotel Freiburg am Konzerthaus. I'm very glad that your enjoyed your stay with us, I will share your kind words and the good marks with my team. We hope your next visit here in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Anonymous Families - 04/06/2018
« Was good taken care of »

The Front office was very friendly and helping me with a request. Apart from this I had a good experience. The Novotel is anyway my number one hotel when visiting Freibureg ;-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., we are very glad, that you chose the Novotel Freiburg Am Konzerthaus again for your Freiburg visit. Thank you very much for your kind comments and great marks, I will be happy to share your feedback with my team. However I noticed that you were not entirely happy with our WIFI. Please allow me to express my apologies for any inconvenience caused and be assured that I forwarded this info with our IT-department. We hope to welcome you back soon. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Anonymous Families - 30/05/2018
« Good value hotel »

Room was comfortable.

AccorHotels certified review
Alison Couples - 17/05/2018
« Very comfortable hotel »

Lovely hotel and great breakfast. But I left my blue cardigan in the bar during the evening and did not realise until we had left the next day :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., We are very glad that you had a lovely stay at the Novotel Freiburg am Konzerthaus. Thank you very much for your great review and nice comments, I will be happy to share your feedback with my team. I am very sorry that we didn't find your cardigan as we checked again with the bar and our housekeeping department. We hope that your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Gilles G. Families - 13/05/2018
« We arrived in the evening and had an amazing welcome full of happiness »

The young lady who did our check in, Amy Reitsma, welcomed us with a smile and a laugh which made us immediately feel right at home. I must say that this kind of welcome is a unique, wonderful experience. I wish every check-in employee was just as nicely welcoming. It's a great change from most places.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur Gravier, Je vous remercie pour vos sympathiques commentaires À l'égard d'Amy, à la suite de votre séjour au Novotel Freiburg Am Konzerthaus. Je les lui ai transmis avec grand plaisir. En espérant avoir le plaisir de vous accueillir de nouveau prochainement ici à Freiburg, je vous souhaite un agréable week end. Cordialement Xavier CHANRION Directeur

AccorHotels certified review
B. Business - 07/05/2018
« Nice place and very friendly staff »

Nice place, very friendly staff at the reception and at the bar

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur Joset Je vous remercie pour vos commentaires sympathiques, à la suite de votre séjour à Novotel Freiburg am Konzerthaus. Ils ont été très appréciés par le personnel. Par ailleurs, je regrette la confusion qui semble s'etre produite lors de votre arrivée. Votre statut de membre "Platinum" Le Club Accor Hotels vous permet , sous réserve de disponibilité, d'obtenir un surclassement. Malheureusement, il ne nous a pas été possible de vous attribuer une chambre de catégorie suprérieure, celles-ci étant déjà toutes louées quand votre réservation a été effectuée. En espérant tout de meme avoir le plaisir de vous accueillir de nouveau prochainement ici à Freiburg, je vous souhaite une bonne semaine. Cordialement Xavier Chanrion Directeur

AccorHotels certified review
Murtaza H. Business - 04/05/2018
« Great- but can get better. »

The stay was great as usual. One comment, I usually go to reception desk and ask for the booking on spot. I do so as usually the process of booking via phone I find lengthy and cubersome you need to spend a good 10-15minutes to get a room booked via call. Additionally I always get the impression that staff at reception is surprised to have someone asking for a booking at reception desk. I just don't get it why? Instead of asking for normal questions like "How was your travel" etc the question are "Sir do you have a booking" like may be twice or thrice. This turns the whole experience sour and unwelcoming. Please work on this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Halai, thank you very much for your visit and your review following your stay at the Novotel Freiburg am Konzerthaus. I very much appreciate your comments and your review. I would like to apologize for the non-welcoming feeling on your arrival. I am glad that you shared your impression in order to work on our service. We hope to welcome you back soon in Freiburg and leave you entirely satisfied. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
F. Families - 26/04/2018
« tres agreable »

reposant

TripAdvisor review
HBGsTraveller Business - 25/04/2018
« Nice Hotel, Great Location »

Good service, friendly staff and a great location. That's about all you need when traveling for business, as I was. The bed was very comfortable and the room was quiet. I slept well and walked to the old city center and dinner.

Our hotel has responded to the review
Our hotel has responded to the review

A big thank you for your great review and positive feedback. We are very glad that you felt comfortable at our hotel. We all hope to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Nicola Business - 24/04/2018
« A Pleasant Stay in Relaxing Freiburg »

Though some waiting time at the check-in, everything was perfect during my business stop in Freiburg. All services available in the typical Novotel style. Dinner served in the bar but with good choice of delicious specialities. Friendly personnel. Comfortable, wide and nice rooms. Excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., we are very happy that you chose the Novotel Freiburg am Konzerthaus again for your stay and very much appreciate your positive comments in regard to our food and the staff friendliness. However, I would like to apologize for the inconvenience caused during the check in and thank you for this feedback. Please be assured that I will address the matter with the relevant department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Michael S. Business - 19/04/2018
« Nice hotel -somewhat old equipped - but a great location and friendly and professional staff. »

Reguarly book at the Novotel for my business trips to the Freiburg GE site. Great location and great staff. Breakfast is usually very good. However, the hotel has come into its years with older furniture (also no USB ports or insufficient electrical outlets) and unfortunately carpeting in the rooms, often with carpet stains and burns from smokers over the years. The staff is very professional and friendly as well as helpful for directions, etc. The rooms have usually been cleaned quite well on all my prior visits. Only once, this last time, I noticed that the same used glass in the bathroom remained for the stay and I had a wet towel from the morning still hanging on the door, apparently because of my last night at the hotel(?). There are a few nicer and modern equipped hotels in Freiburg but not as convenient in relation to the GE site and city old town for after work activities or dinner. Please continue with the good staff and courteousness but look into modernizing the rooms a bit for the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shaver, It was our please that you chose the Novotel Freiburg Am Konzerthaus for your stay again. Thank you very much for your detailed feedback. I'm glad that your stay was in general to your satisfaction and you were happy with our staff. However, I would like to apologize for the inconvenience caused in regards to the housekeeping section in your room. Please be assured that we are taking the appropriate measure to address this matter. In regards to modernizing the hotel I'd like to inform you that there are already discussions for renovations. Thank you very much for mentioning it, we really appreciate your improvement suggestion a lot. We are looking forward to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Elizabeth S. Couples - 19/04/2018
« Mrs Elizabeth s. »

Hotel very clean. I was not warm enough at night and I had to put a coat on my bed to keep warm. Considering the price we had to pay there should be facilities to make a hot drink in the room, as there are in most hotels. The service was irregular .in the bar and greater choice of bar food would be good. Finally the plug in the wash basin did not work. This is the second time this has happened and my husband found shaving more difficult.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Skelton, it was our pleasure to have welcomed you back at the Novotel Freiburg am Konzerthaus. We very much appreciate your review and constructive criticism. This feedback will help us to head in the right direction, especially when it comes to technical facilities and service. Please allow me to express my sincerest apologies for any inconveniece caused during your stay. However, I would like to thank you also for the good marks in many categories and hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Mmre P. Couples - 17/04/2018
« Clean and Friendly »

Thanks for your friendliness and our room was very comfortable and clean!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Peters, thank you very much for your visit and your great review following your stay at the Novotel Freiburg am Konzerthaus. I very much appreciate your kind words, especially in regard to our staff and the cleanliness. I will share your feedback with my team. Thank you again for sharing your experience, and we hope your next visit here in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Jason Business - 16/04/2018
« Not impressive »

Lack of facilities and variety of food choices

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Li, Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any inconvenience caused, especially in regards to the hotel facilities and the food offers. We will look into the mentioned matters and hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Nevena B. Couples - 15/04/2018
« Great stay as usual »

We like everything about this hotel, when we are in Freiburg we always stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Blagojevic, we are very happy that you chose the Novotel Freiburg am Konzerthaus again for your stay. Thank you very much for your kind words and the great review. I will be happy to share your feedback with my team. We all hope to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

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