Hotel - Novotel Freiburg am Konzerthaus
Novotel Hotel Novotel Hotel

Novotel Freiburg am Konzerthaus Hotel

4.0/5 1,840 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)

Leisure and activities

  • Indoor heated pool
  • Sauna
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 06:30-21:30

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 219 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 6,011 reviews

Our guest reviews for Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,840 reviews
D W. L. Friends - 14/10/2018 AccorHotels certified review
« This is a well located, well appointed hotel. »

The hotel is well located and has attractive, high quality internal finishes. The staff at reception are excellent. Room sizes are good, and the lifts are extremely efficient. The main problem is there are no tea/coffee making facilities in the bedrooms - a major drawback, especially for those who continue working while on holiday and want to be able to make a quick cup of tea or coffee late at night. Food and drinks in the bar are good, but quite expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., thank you very much for your vist and your review. I very much appreciate your kind words in regards to the room and the staff and won't miss to share this feedback with my team. The tea and coffee making facilities are available on request. I am sorry, that it was not brought to your attention. Your comments regarding our breakfast were forwarded to the relevant department, thank you for this input. We hope to welcome you back soon in Freiburg and leave you completely satisfied on your next stay. Best regards, Xavier Chanrion General Manager

Mayuree P. Families - 13/10/2018 AccorHotels certified review
« It’s ok »

Good location ,but the reception’s services was really below expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. p., thank you very much for your visit and your review. I am sorry that the service at the reception didn't meet your expectations. Please allow me to express my sincere apologies and be assured that I will discuss this feedback with the relevant head of department. I am glad that the location was to your liking. We hope to welcome you back soon in Freiburg and leave you completely satisfied on your next stay. Best regards, Xavier Chanrion General Manager

Yj L. Families - 08/10/2018 AccorHotels certified review
« It is not a pleasant stay at all »

The sofa bed was not ready to sleep. No pillows, no change for clean sheet, etc. Keep saying that it will be ready, but never done. Just hear we have many guest today. It is not an excuse to accept the situation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, especially in regards to the cleanliness and the behaviour of some staff members. Please be assured that I took immediate measures for this matters. For the inconvenience I credited 2000 points on your Le Club account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

Dg Business - 03/10/2018 AccorHotels certified review
« Service is great but you need to add AC in your rooms. The current system does NOT work and the rooms are HOT »

Breakfast is expensive and the menu never changes, ever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., it was our pleasure to welcome you back at the Novotel Freiburg Am Konzerthaus. I very much appreciate your review and the comments regarding our ventilation system and breakfast. I also noted that you were having other issues in your room and would like to express my sincere apologies for any inconveniece caused. Please be assured that I review your feedback with the relevant departments in order to improve our service performance. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Brigitte Business - 19/09/2018 AccorHotels certified review
« It was ok »

It was ok, room was clean, Location great, parking expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., thank you very much for chosing again tha Novotel Freiburg Am Konzerthaus. I am glad that you enjoyed your stay, especially in regards to the location and the cleanliness. However I noted that you were not entirely happy with our check in and our breakfast. Please allow me to express my sincere apologies for the inconvenience caused and be assured that I addressed this feedback to the relevant departments. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Business - 17/09/2018 TripAdvisor review
« You can not get closer to heaven »

This hotel breaths service. You are welcomed by the best of staff, like Ion and his Asian and Dutch colleague. You can expect only the best of experiences from breakfast to dinner. Time flies and before you know it's a memory you want to go back to again as soon as possible. Thank you team of Novotel Freiburg! Paulo

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo, thank you very much for your great review. I am glad that you enjoyed your stay with us and were completely satisfied. I will share your kind words with my team and hope to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

Jarlleif F. Couples - 16/09/2018 AccorHotels certified review
« A pleasant stay »

As per previous stays, it was a quite pleasant stay also this time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., it was our pleasure to welcome you back at the Novotel Freiburg Anm Konzerthaus. I am glad that you enjoyed your stay again and will share your feedback with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Anonymous Solo - 15/09/2018 AccorHotels certified review
« Ok »

Staff was a little rude

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. W., thank you very much for your visit and your review. I am very sorry, that the first impression with the check in staff wasn't to your expectations. Please allow me to express my sincerest apologies and be assured that Í already discussed the matter with the relevant department. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Ashish G. Business - 09/09/2018 AccorHotels certified review
« Customer service could be improved »

Hello - I am Platinum Member of Accor Hotels. I stayed for 2 days on 3rd and 4th Sep in Novotel Freiburg. On 3rd Sep I stayed in room 418 and on 4th Sep I stayed in room 615. I forgot my white office shirt in room 418 and mentioned this to the reception on 4th and then on 5th. They informed the hotel cleaning service only on 5th morning at time of my check-out. It was a very half hearted call and no efforts made to find it. Eventually I was told that I will recieve an email for the same, which to date I have not received. Would have been good if the staff paid a little more attention to my request and can give me an update. It makes the difference in customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you very much for your visit and for taking the time to tell us about your stay. I am sorry for the inconvenience with your shirt. Please allow me to express my sincerest apologies in regards to the handling of your lost shirt. As I am investigating the incident I would like to ask you if you could give me a more precise description of your lost item, i.e. size, brand etc. Thank you very much and best regards, Xavier Chanrion General Manager

Anonymous Families - 01/09/2018 AccorHotels certified review
« Pleasant stay in as very convenient location. »

Check in was fast and smooth. Room was clean and spacious. It is great that the hotel has an easily accessible swimming pool and sauna, however we were a little disappointed as the water was far too cold and the sauna does not open until 14:00 which we weren’t aware of until we went to use it one morning and couldn’t.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., thank you very much for choosing again the Novotel Freiburg Am Konzerthaus. We very much appreciate your comments regarding your stay. I am glad that you liked our rooms. However, I am sorry, that the wellness area didn't meet your expectations. Due to a technical issue the pool water was colder than normal. Please allow me to express my sincere apologies for any inconvenience caused. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfction. Best regards, Xavier Chanrion General Manager

Jm Business - 29/08/2018 AccorHotels certified review
« Good »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., it was our pleasure to welcome you back at the Novotel Freiburg Am Konzerthaus. I am glad that your stay was to your satisfaction and will be happy to share your feedback with my team. However, I noted that you were not entirely happy with our breakfast. I appreciate your comment and would like to express my apologies for any inconvenience caused. Please be assured that I will look into this matter with the relvant department. Thank you again for sharing your experience, and we hope your next visit here in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

J. Families - 29/08/2018 AccorHotels certified review
« Decent hotel »

Well located, with parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. J., it was our pleasure to welcome you back to the Novotel Freiburg Am Konzerthaus. Thank you very much for taking the time to review your visit. I very much appreciate your comments and the marks, especially in regard to the room facilities. Please allow me to express my apologies that the room wasn't made up for 3 guests, please be assured that I will look into this matter. Thank you again for sharing your experience, and we hope that on your next visit we will leave you completely satisfied. Best regards, Xavier Chanrion General Manager

Familie L. Families - 29/08/2018 AccorHotels certified review
« we had a splendid time with you »

we arrived late and had a perfect welcome - room was very nice - and all people were very friendly - all just perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., thank you very much for your visit and the time taken reviewing your stay. I am glad that our service was to your full satisfaction and won't miss to share your great feedback with my team. We hope to welcome you back in Freiburg and that you next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

James Families - 29/08/2018 AccorHotels certified review
« Great Trip to Freiburg »

A very enjoyable and straight forward visit to Freiburg Novotel. We found the staff friendly and helpful on arrival and when we had a couple of questions later to ask they sorted us out. The superior room was comfortable with sufficient space for myself, my wife and 2 teenage kids. We didn't eat at the hotel, instead taking the opportunity to explore and make use of the many restaurants nearby in the city. We did use the bar and it was good. The underground parking was really easy to use - accessible and safe, and at a rate that we would expect for a city centre hotel. So overall more than happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., it was our pleasure to welcome you at the Novotel Freiburg Am Konzerthaus. I am very glad that you fully enjoyed your stay and very much appreciate your positive comments, especially in regard to our staff. I will be happy to share your great feedback with my team. Thank you again for sharing your experience, and we hope your next visit here in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Solo travel - 28/08/2018 TripAdvisor review
« NICE STAY AS USUAL »

Nice stay as usual a perfect located hotel nearby train station; tramways; buses and bus to Euro Airport:Staff always the same; friendly and caring: During my stay the hotel seemed full but couldnt really feel it

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your visit and the excellent review. I am glad that you enjoyed your stay and will be happy to share your great feedback with my team. We hope to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

Xenia Families - 22/08/2018 AccorHotels certified review
« A nice stay in a clean and convinient hotel »

The location is very good as it is just opposite the train station and only few minutes walk from the center. The hotel was clean, the rooms are spacious but the cool air in the room was not satisfactory for during hot days. One minus of the hotel is that the restaurant closes early at 9:30 p.m and there was not even choice for a snack after that time. Generally our stay in this was hotel was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F., thank you very much for your visit and your feedback regarding your stay at the Novotel Freiburg Am Konzerthaus. I am glad that you were happy with the location and the cleanliness of the hotel. However, I regret that our ventilation system didn't meet your expectations. I would like to express my apologies in regards to our dining offers. There must have been a misunderstanding with our staff as we clearly offer snacks after 21:30 hour. For the caused inconvenience I credited 1250 points on your Le Club account and hope you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

Joseph Couples - 21/08/2018 AccorHotels certified review
« Very good location »

The location of the hotel is very good: close to the train station and not too far from the city centre (15 minutes of walking). The rooms are standard Novotel w.r.t. comfort and size (=>good). The staff was very kind and helpful in case of need (several times during my stay). The restaurant (in the bar) for dinner had very good food, but there is room for improvement on the service attitude of the waiters.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., thank youv ery much for your visit and your review. I am glad that you enjoyed your stay and were happy, especially when it came to problem handling among other in regard to your door. I shared your feedback with my team. Furthermore I also appreciate your comment in regard to the service staff of our bar and already discussed this matter with the relevant head of department. Please allow me to express my sincerest apologies for any inconvenience caused. We hope to welcome you back soon in Freiburg and leave you completely satisfied on your next visit. Best regards, Xavier Chanrion General Manager

Ofir Families - 21/08/2018 AccorHotels certified review
« Very good! »

The staff was very attentive, all the facilities were great. Very good breakfast, room and guest services. Perfect location. To improve: ****real air conditioning**** in the rooms!!!! the earth is getting warmer and warmer and there's no excuse for not having it by now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for your visit and you review. I am glad that you enjoyed your stay with us, especially when it comes to food and services and will not miss to share this feedback with my team. However I understand your disappointment in regards to our ventilation system and would like to apologize for any inconvenience caused. We are considering changes for our next renovation. Thank you again for sharing your experience, and we hope your next visit here in Freiburg will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Couples - 21/08/2018 TripAdvisor review
« Very good location »

The location of the hotel (i.e. close to the train station and only 15 minutes of walking from the city centre) is very good. There is also an underground parking for hotel guests. The rooms were standard Novotel (good comfort and size). The staff was very kind and very helpful in case of need (happened several times during my stay). The dinner in the hotel restaurant was very good food at a reasonable price, but there is room for improvement on the service attitude of the waiters.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph Thank you very much for your kind review. We are happy to hear that you enjoyed your stay with us and we would be delighted to welcoming you soon back to our hotel. Kindest regards Xavier Chanrion General Manager

I. Families - 17/08/2018 AccorHotels certified review
« Excellent »

It was a great stay . Well satisfied .

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