Hotel - Novotel Freiburg am Konzerthaus
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Novotel Hotel

Novotel Freiburg am Konzerthaus Hotel

Konrad Adenauer Platz 2 
79098  FREIBURG
GERMANY

1,610 reviews
TripAdvisor Rating Based on 1,610 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 11  EUR
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 11  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)

Leisure and activities

  • Indoor heated pool
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Badminton (Nearby)
    • Bowling (Nearby)
    • Croquet
    • Karting facilities (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 06:30-21:30

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 219 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,058 reviews

Our guest reviews for Novotel Freiburg am Konzerthaus

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,610 reviews
Certificate of excellence 2016
AccorHotels certified review
Cc Couples - 14/07/2017
« Novotel Frieburg am Konzerthaus  »

We stay at this hotel 2 or 3 times a year and rarely are there any problems. Staff are excellent and always helpful and friendly and facilities are good.

AccorHotels certified review
Wafa Families - 12/07/2017
« Mohammed »

Very nice staff. Clean. And everything we ask we get it very fast

AccorHotels certified review
Duncan F. Business - 10/07/2017
« Mr »

Very nice thank you

AccorHotels certified review
Anonymous Business - 02/07/2017

It was good, the room was large and clean - but, there were no tea and coffee making facilities in the room

AccorHotels certified review
Toshi Business - 02/07/2017
« Good location »

Clean, good location and secured private parking space

AccorHotels certified review
Purawinata Families - 29/06/2017
« convinience location for tourist use DB train »

Freiburg was our 1st city on our summer holiday ( we landed at Zurich and pick up by relatives who lived in Freiburg ) on the last nite we stayed at Novotel Freiburg which located in front of Freiburg train station as we'll take a train to Brussel Midi in the next morning. i book 2 room use50% offer for 2nd room for our daughter the hotel give a platinum member room upgrade to a nice corner room that connect to a another standard room as 2nd room room. around the hotel there were many restaurant from famous cafe Schmit to vietnam noodles , sushi bar and Mac D at train station

AccorHotels certified review
N C. Couples - 29/06/2017
« Great hotel, very helpful staff, lovely room, fantastic location for train station and for proximity to centre »

Great hotel, very helpful staff, lovely room, fantastic location for train station and for proximity to centre

AccorHotels certified review
Ian C. Friends - 28/06/2017
« Couldn't have wished for better »

Excellent facilities, staff, together with the perfect location, brilliant.

AccorHotels certified review
Santiago Couples - 27/06/2017
« Good location and best facilities »

Everything perfect

AccorHotels certified review
Erica Friends - 27/06/2017
« Nice location »

The location close to the train station was really nice. The staff was friendly and the rooms were spacious and soundproofed. In general it was a nice experience. The only weakness of the hotel is the missing of food for person with allergies during the breakfast. For a 4* hotels of this size I really missed it (e.g. some laktosefree milk and glutenfree cracker)

AccorHotels certified review
Mario P. Business - 24/06/2017
« Reception muy mal »

Reception muy mal

AccorHotels certified review
Karin R. Friends - 23/06/2017

Excellent! It was my second time in this location, and we would love to come back.

TripAdvisor certified review
Family - 20/06/2017
« Great Location, Great Views »

In terms of location, views and size and quality of the rooms this is great hotel. Service and atmosphere of hotel was very poor. Check-in was tedious even after checking in prior and special family event was ignored - must say not usual experience as a Platinum Accor Club Card holder. Was easily surpassed by friendly checkout staff. Breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for the great remarks on the room. We sincerely regret that your experience with our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Theodoros D. Families - 15/06/2017
« Very good hotel in a very convenient place »

We spent 4 lovely days in a very large (85,00 s.m.) and pleasant suite in the 7th floor, with a large and very well furnished living-room, two bathrooms and, what was very important for us, a very nice view in two directions.An issue with the a/c was very quickly fixed. The personnel in the reception very polite and efficient. The place is very good: two minutes from the train. the buses and the tram. Only ten pleasant minutes walk for the centre of the old city. Minor problem: there is no safe in the room. You can only have a safe in the reception, which is not allways convenient. We haven't used the common areas of the hoteland so we cannot comment

AccorHotels certified review
Jessica Couples - 14/06/2017
« Great Last Minute hotel! »

Great hotel, convenientlyann located just outside city center. We easily walked to the cathedral in about 10 minutes. Get the superior room, the mini bar is included!

AccorHotels certified review
Yann B. Solo - 12/06/2017

Everything was very nice. It seems the rooms were renovated recently, which much added to the overall positive experience.

AccorHotels certified review
Simon W. Friends - 11/06/2017
« Disappointed  »

Welcome good. Room spotless and of a good standard. I was asked to move my motorcycles from the front of the property- I was happy to leave them there but I was told it's not permitted. I paid for parking space in the car park but I observed a car was left parked there for the duration of the stay and later 2 other motorcycles were parked in the same spot and all were left there overnight. I have photographs in case you think I am wrong. This was annoying but then in the morning when we try to leave the car park Gate will not open and nobody answers the intercom so very hot in our riding gear we have to return to reception to request the gate is opened. It may be a coincidence but all the vehicles permitted to stay were German plates. It did not give a good feeling after staying

AccorHotels certified review
Aadil A. Families - 05/06/2017
« Pleasant short stay »

Overall a pleasant stay. Good size room and the the ability to check in early was much appreciated. Some things which could be improved would include : 1) A-la-carte menu at lunch was quite limited. More options especially vegetarian choices would be really help. 2)For guests traveling with heavy luggage and senior citizens assistance to the railway station maybe a free shuttle etc free would make a significant difference. 3) Check out was very rushed and the staff member who served us didn't seem interested to check if we had any questions or had any feedback to provide. This was despite no one else checking out at the same time. Most guests would probably appreciate the opportunity to ask any travel related questions or assistance with travel.

TripAdvisor certified review
Couples - 04/06/2017
« Lovely hotel »

This hotel is modern, clean and the rooms are of a very generous proportion. We were based on the top floor overlooking the HbF, trams, buses etc which proved to be extremely good entertainment. The breakfast is first class, lots of what most people would prefer. Evening menu limited. Staff were courteous but not over the top courteous. I took my trunks ready for a daily swim but it is a splash children's pool only so no go. This was my main gripe and a second one was the fact there was no real terrace to sit out on just a very small area to the front of the hotel with a couple of tiny tables, that's it. However, excellent central location and I would recommend this hotel for business and leisure users.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for the lovely feedback and the great remarks on the breakfast and especially on the staff. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Dermot F. Business - 31/05/2017

Very Enjoyable stay

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