Hotel - Novotel Freiburg am Konzerthaus
Novotel Hotel Novotel Hotel

Novotel Freiburg am Konzerthaus Hotel

4.0/5 1,879 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 11  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)

Leisure and activities

  • Indoor heated pool
  • Sauna
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 06:30-21:30

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 219 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 6,371 reviews

Our guest reviews for Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,879 reviews
Kim J. Business - 10/01/2019 AccorHotels certified review
« Subdued stay »

I regularly stay at Novotel, as my team is based in Freiburg. This hotel has an excellent central location and practical facility. However, the service varies depending on when and who you talk to. However, the staff at breakfast were consistently friendly and helpful. There was once I left my electronic toothbrush in the bathroom after check out and was later told it was nowhere to be seen. This time, my hotel room was not cleaned at all. When I called the reception, the lady at reception made me feel I was making up such claim and looking for trouble. The management needs to improve the monitoring of service quality carried out by 3rd party providers (such as room service) and focus training on customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., I would like to thank you for having taken the time to send us your comments,following your stay at the Novotel Freiburg Am Konzerthaus. I very much regret the lack of professionalism illustrated by the mentioned examples and would like to apologize for his. I noted that you will be back in the hotel on Sunday evening. Therefore I would be very pleased to meet you personally at your convenience. Please let me know when it would be suitable for you. Looking forward to see you next week, Best regards Xavier CHANRION General Manager

Nv Families - 06/01/2019 AccorHotels certified review
« Good location »

We had a nice stay, we liked the 2 restaurants and the hotel location close to the city centre. The pool and the sauna were fine even though the pool was crowded. We noticed that in other Novotel, the standard room includes coffee and tea pot but not here. We asked for an upgrade which was not granted.

Our hotel has responded to the review
Our hotel has responded to the review

Madame V., je vous remercie de nous avoir fait part de vos commentaires, à la suite de votre séjour au Novotel Freiburg am Konzerthaus. Je regrette profondément le manque de professionnalisme , voire de courtoisie dont nous avons fait preuve à votre arrivée. Vous pouvez etre assurée que je me suis personnellement entretenu avec la personne concernée à ce sujet. Par ailleurs, la forte occupation de l'hotel ce soir´-là ne nous a pas permis de vous proposer une surclassement. Celui-ci est si nous en avons la possibilité. Il est exact que nos chambres standard ne disposent pas de bouilloire pour le thé et le café. Celle-ci peut etre apportée dans la chambre sur simple demande auprès de la réception. Enfin, Je suis heureuix de vous annoncer que 1000 points seront crédités sur votre compte Le Club Accor Hotels. Dans l’attente de vous accueillir de nouveau prochainement ici à Freiburg, je vous souhaite une bonne journée. Cordialement Xavier CHANRION Directeur

Family - 03/01/2019 TripAdvisor review
« Excellent location, nice restaurants »

The pool is quite small for so many people but the sauna was a plus. We liked the restaurant-bar and breakfast. The standard room does not provide tea kettle and water but in other Novotel it does. We liked to have been very close to the center but noticed that to park the car in the hotel parking was too expensive comparing to other Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your stay and the review. I am glad that you liked our restaurant services. However I am sorry that our room and the parking rate was not to your expectations. I appreciate your suggestion and will review the room facilities. As for the parking fees I would like to advise that these are the standard rates in Freiburg. We hope to welcome you back in Freiburg soon and leave you entirely satisfied on your next visit. Best regards, Xavier Chanrion General Manager

Vassilis Families - 02/01/2019 AccorHotels certified review
« Perfect location »

After many times of visiting this hotel, everything works perfectly. The only drawback is the price which raises every year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., thank you very much for chosing the Novotel Freiburg Am Konzerthaus again and for taking the time to review your stay. I am very glad that you fully enjoyed your visit and will be happy to share your positive feedback with my team. We hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Boris Families - 31/12/2018 AccorHotels certified review
« great location, clean and pleasant serive »

we had a great time at the novotel, right in the center of town. comfortable and clean room, really affordable and the xbox video game station in the lobby was the nr. 1 attraction for our two children

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., thank you very much for your visit and the great review. I am glad that you fully enjoyed your stay with your family. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit here in Freiburg will be as pleasant as the previous one. Best regards, Xavcier Chanrion General Manager

Chantal Z. Couples - 21/12/2018 AccorHotels certified review
« Quiet and clean hotel a few steps from the city center »

We slept at Novotel because we attended a gala ball in the Konzerthaus. The hotel and the Konzerthaus are practically in the same building, so it's the best solution if you need to attend events there. It's very easy to reach from the train station and from the highway, and there is the possibility to park your car. With a few minutes of walk, you can reach the pedestrian city center and the Christmas markets in winter. The room was clean and comfortable; I have particularly appreciated the bed, large-size and with a perfect mattress for my back. The staff is very kind and the breakfast very rich; we especially liked the fruit, fresh and served in an inviting way. Unfortunately we didn't have time to enjoy the SPA and the swimming pool. It will be a task for the next time!

P. D. Business - 19/12/2018 AccorHotels certified review
« My stay in Freiburg »

pleasant stay, nice hotel and good location. For sure I will come again next time I will travel in Freiburg

Family - 18/12/2018 TripAdvisor review
« Good room and facilities, but smelly bathroom »

Breakfast was tasty and our room was spacious and comfortable, easily with space for a family of four. The free minibar in the superior room was unexpected! The only thing letting it down was the bathroom which didn't smell good. The pool area was small but lovely and relaxing. The sauna was also fine. Parking was easy, if a bit pricey, but it is very central. The location was excellent-near the old town and the station. We would happily stay here again.

Urs F. Families - 17/12/2018 AccorHotels certified review
« Strong smoke smell and uncleaned bathroom »

Very bad, compared to the previous stays

Dr J. A. Business - 17/12/2018 AccorHotels certified review
« Good location, good breakfast, friendly staff, clean environment. »

As above, we had a very good time. Problems with the lifts and the water dispenser in the pool area (same as last year).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., it was a pleasure to welcome you back at Novotel Freiburg Am Konzerthaus. We very much appreciate your review and comments. I am glad that you had a good time with us and will be happy to share your feedback with my team. However, please allow me to express my apologies in regards to the technical issues with the lift and the water dispenser. I can assure you that it was a coincidence that the dispenser was also out of order last year during your stay. We are taking care of it with our technical department. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Thorsten K. Business - 14/12/2018 AccorHotels certified review
« Reliable value for your money, no surprises... »

You enter Novotel and you know what to expect...expectations were met 100%.

Murtaza H. Business - 13/12/2018 AccorHotels certified review
« room lacking aircon. No temperature control possible »

Usually I always had comfortable stay. However on this ocassion I was led to a minituare room (although being member of Accor). Being a member, I expect little upgrades. And the room number 720 was very warm. On opening the windows I could hear all night long air gushing in and making crazy sounds as in horror film. Close the window too warm. After a tiring day I had a super tiring night (thanks to Novotel). If you guys do not improve or provide any satisfactory feedback I am considering switching compeletly to another hotel no matter being a bit far.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., it was our pleasure to welcome you back at the Novotel Freiburg Am Konzerthaus. I am very sorry that this stay didn't meet your expectations, especially in regards to our ventilation system in the room. Please allow me to express my sincerest apologies for this incident and be assured that our technical department was informed of this issue. I credited 1000 points on your Le Club account for this inconvenience and hope you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

John H. Families - 07/12/2018 AccorHotels certified review
« excellent location, hotel and service »

perfect location and price, beautiful hotel. Enjoyed everything

Darl C. Couples - 05/12/2018 AccorHotels certified review
« Great service at a great hotel »

The hotel is located in central location and was easy to find. We thought the staff very friendly at the front desk and the room that we had was very nice and was more than what we had expected, with lots of closet space, comfortable bed, desk and lots of window. I really liked that aspect. The breakfast area was also nice with tremendous amount of food to choice from in the morning. We also had dinner in the bar area which was had a friendly and inviting atmosphere. Both the wife and I mentioned that we plan on staying here again when we come to Freiburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., thank you very much for your visit and the great review following your stay at the Novotel Freiburg Am Konzerthaus. I am glad that you fully enjoyed your stay with us and you were happy with all our services. I will be very happy to share your comments with my team. We all look forward to welcome you back in Freiburg soon. Best regards, Xavier Chanrion General Manager

Danb Families - 30/11/2018 AccorHotels certified review
« Best Hotel of our trip. Amazing breakfast. »

We thought our room was very nice and very clean. The staff was friendly and helpful, the location was excellent, and the breakfast was fabulous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., thank you very much for your visit and the great review. I am glad that you enjoyed your stay to the fullest and were happy with our services, especially in regard to our staff and breakfast. I won't miss to share your positive comments with my team. We hope to welcome you back soon in Freiburg and wish your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Anonymous Business - 13/11/2018 AccorHotels certified review

Abfluss in der Badewanne war defekt

Family - 12/11/2018 TripAdvisor review
« Great location, very nice service »

This is one of the best Novotel hotels I've been to. The hotel is not new, but very nice. The trains station is very close, and the center is in walking distance.The staff is very kind and helpful. The breakfast was good and had many options, even for the brand.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your visit and your great review. I am glad that you fully enjoyed your stay and were happy with our services. We are looking forward to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

Randy Couples - 11/11/2018 AccorHotels certified review
« 2 star customer service »

The fat hard face blond girl in reception who checked me in on 26th of October 2018 was rude and unhelpful. The rest of the customer service staff was brilliant apart from this girl. She was arguing with me in reception. Very poor customer service skills. She ruined my purpose of a relaxing and hassle free trip! There is also no tea or coffee facility in the room. When i politely ask that reception girl how come there is no kettle in the room, she just replied “ no clue.” When i ask this girl if i can stay in the same room evenso i booked the 2 nights seperately, she said its not possible. When i went back to reception in the afternoon and spoke to a different nice lady in reception, she managed to let me stay in the same room! This girl should not be in reception desk!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., I would like to thank you for having taken the time to send your comments to us, following your stay in the Novotel Freiburg Am Konzerthaus. Even though you were happy with the service which you were provided with, I was sorry to read about your disappointment with one of our receptionists. I very much regret that you were given inappropriate answers. I personally spoke to the concerned person, and you may rest assured that she is extremely sorry about this matter. I would like to apologize for this. However, I also would like to mention that the terms you used in the first sentence to describe my colleague are not relevant. She might not have had the right attitude, but this is not a reason to use such a vocabulary. Hoping that we will have the pleasure to welcome you again here in Freiburg, I wish you a nice end of day. Best regards Xavier CHANRION General Manager

Anonymous Solo - 01/11/2018 AccorHotels certified review

wounderful but lack some things . like massage service . fitness center.......

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., thank you very much for your visit and the review following your stay at the Novotel Freiburg Am Konzerthaus. I am glad that you enjoyed your stay with us and very much appreciate your comments in regards to improvement suggestions. However I noted that you were not happy with our wifi and would like to apologize for any inconvenience caused. We will look into the matter. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Hans Families - 31/10/2018 AccorHotels certified review
« Good hotel on perfect location to visit Freiburg »

Friendly staff, easy parking, right in the city center. Rooms are good with a nice bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., thank you very much for your visit and the great review. I am glad that your stay with us was to your full satisfaction and you were happyn, especially with our staff. I won't miss to share this feedback with my tea,´m. We hope to welcome you back in Freiburg and leave you again satisfied. Best regards, Xavier Chanrion General Manager

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