Hotel - Novotel Freiburg am Konzerthaus
Novotel Hotel Novotel Hotel

Novotel Freiburg am Konzerthaus Hotel

4.0/5 1,898 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 11  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)

Leisure and activities

  • Indoor heated pool
  • Sauna
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 06:30-21:30

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 219 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 6,558 reviews

Our guest reviews for Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,898 reviews
Andrew Solo - 11/03/2019 AccorHotels certified review
« Fantastic, as it always is »

I usually stay in the Novotel during a stay in Freiburg, staff are friendly. Rooms spacious and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., it was our pleasure to welcome you back at the Novotel Freiburg Am Konzerthaus. Thank you very much for taking the time to review your stay. I am glad that you fully enjoyed your visit again and were happy with our service and the room. My team will be very excited to hear about your feedback. We hope to welcome you back soon in Freiburg and leave you again satisfied. Best regards, Xavier Chanrion General Manager

Mal Business - 09/03/2019 AccorHotels certified review
« Perfect location »

The hotel is located in a perfect location close to the center and to the train station. The structure is very nice and the restaurant serves good quality food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you very much for your visit and the time taken to review your stay. I am very glad that you fully enjoyed our hotel and were happy with our location and our food. I will share your feedback with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Derek C. Families - 24/02/2019 AccorHotels certified review

The new beds and pillows are the worst my wife and i did not sleep all night wont stay at hotel again we will search another hotel next time

Mikayla Business - 24/02/2019 AccorHotels certified review
« Easy and comfortable »

The rooms were very nice and comfortable. I was disappointed with the payment method, I did not know that €400 would be taken out of my account for my stay. It would have been best if I was notified apon arrival so I was not shocked when I looked in my bank account. I was also disappointed that it took up three days after my stay to transfer back into my bank account.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you very much for your visit and the time taken to review your stay. I am very glad that you enjoyed your stay and were happy with our staff. I will share you comments with my team. However, I would like to apologize for the misunderstanding with the deposit on your credit card. I can absolutely understand your disappointment in regard to the communication upon check in and already informed the reception staff in this matter. Furthermore I would like to advise that the release of deposits takes a few days depending on the bank. We all hope that this experience didn't leave a bad impression and hope that we can welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

Steve L. Business - 20/02/2019 AccorHotels certified review
« as it is, nothing special »

no water in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., we are glad that you chose again the Novotel Freiburg Am Konzerthaus. Thank you very much for your review. I very much appreciate your comments regarding your stay. In regards to the water in the room there must have been a misunderstanding. As you booked a superior room there is also the minibar included, where also a bottle of water stands. I would like to apologize if we didn't bring it to your attention during check in and will inform my staff accordingly. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Susan H. Business - 27/01/2019 AccorHotels certified review

Firmen Meeting

Kristian Business - 25/01/2019 AccorHotels certified review
« Good hotel, nice placement in city, boring breakfast. »

Nice rooms, but seemingly worn rooms. Good restaurant, with a nice menu but not a lot to choose from. All meals I have tried from there was very well made, and arranged beautifully Breakfast is not very interesting, and without variation. But most hotels are this way.

Don Business - 24/01/2019 AccorHotels certified review
« Nice Hotel »

Staff is friendly. Hotel is very nice and comfortable. Close location to the old city.

Family - 21/01/2019 TripAdvisor review
« Good value proposition, but somewhat distant from downtown. »

Improved Novotel experience: heated pool; on-premises parking lot that accomodate large cars; much-larger-than-Novotel-usual bathrooms. Helpful and willing staff, though understaffed at times. Location is somewhat distant from downtown (especially in winter), but not a deal-breaker. Right across train station.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your visit and the great review. I am glad that you enjoyed your stay with us and were happy with our staff and the rooms. We hope to welcome you back in Freiburg very soon. Best regards, Xavier Chanrion General Manager

Kim J. Business - 10/01/2019 AccorHotels certified review
« Subdued stay »

I regularly stay at Novotel, as my team is based in Freiburg. This hotel has an excellent central location and practical facility. However, the service varies depending on when and who you talk to. However, the staff at breakfast were consistently friendly and helpful. There was once I left my electronic toothbrush in the bathroom after check out and was later told it was nowhere to be seen. This time, my hotel room was not cleaned at all. When I called the reception, the lady at reception made me feel I was making up such claim and looking for trouble. The management needs to improve the monitoring of service quality carried out by 3rd party providers (such as room service) and focus training on customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., I would like to thank you for having taken the time to send us your comments,following your stay at the Novotel Freiburg Am Konzerthaus. I very much regret the lack of professionalism illustrated by the mentioned examples and would like to apologize for his. I noted that you will be back in the hotel on Sunday evening. Therefore I would be very pleased to meet you personally at your convenience. Please let me know when it would be suitable for you. Looking forward to see you next week, Best regards Xavier CHANRION General Manager

Nv Families - 06/01/2019 AccorHotels certified review
« Good location »

We had a nice stay, we liked the 2 restaurants and the hotel location close to the city centre. The pool and the sauna were fine even though the pool was crowded. We noticed that in other Novotel, the standard room includes coffee and tea pot but not here. We asked for an upgrade which was not granted.

Our hotel has responded to the review
Our hotel has responded to the review

Madame V., je vous remercie de nous avoir fait part de vos commentaires, à la suite de votre séjour au Novotel Freiburg am Konzerthaus. Je regrette profondément le manque de professionnalisme , voire de courtoisie dont nous avons fait preuve à votre arrivée. Vous pouvez etre assurée que je me suis personnellement entretenu avec la personne concernée à ce sujet. Par ailleurs, la forte occupation de l'hotel ce soir´-là ne nous a pas permis de vous proposer une surclassement. Celui-ci est si nous en avons la possibilité. Il est exact que nos chambres standard ne disposent pas de bouilloire pour le thé et le café. Celle-ci peut etre apportée dans la chambre sur simple demande auprès de la réception. Enfin, Je suis heureuix de vous annoncer que 1000 points seront crédités sur votre compte Le Club Accor Hotels. Dans l’attente de vous accueillir de nouveau prochainement ici à Freiburg, je vous souhaite une bonne journée. Cordialement Xavier CHANRION Directeur

Family - 03/01/2019 TripAdvisor review
« Excellent location, nice restaurants »

The pool is quite small for so many people but the sauna was a plus. We liked the restaurant-bar and breakfast. The standard room does not provide tea kettle and water but in other Novotel it does. We liked to have been very close to the center but noticed that to park the car in the hotel parking was too expensive comparing to other Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your stay and the review. I am glad that you liked our restaurant services. However I am sorry that our room and the parking rate was not to your expectations. I appreciate your suggestion and will review the room facilities. As for the parking fees I would like to advise that these are the standard rates in Freiburg. We hope to welcome you back in Freiburg soon and leave you entirely satisfied on your next visit. Best regards, Xavier Chanrion General Manager

Vassilis Families - 02/01/2019 AccorHotels certified review
« Perfect location »

After many times of visiting this hotel, everything works perfectly. The only drawback is the price which raises every year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., thank you very much for chosing the Novotel Freiburg Am Konzerthaus again and for taking the time to review your stay. I am very glad that you fully enjoyed your visit and will be happy to share your positive feedback with my team. We hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

Boris Families - 31/12/2018 AccorHotels certified review
« great location, clean and pleasant serive »

we had a great time at the novotel, right in the center of town. comfortable and clean room, really affordable and the xbox video game station in the lobby was the nr. 1 attraction for our two children

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., thank you very much for your visit and the great review. I am glad that you fully enjoyed your stay with your family. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit here in Freiburg will be as pleasant as the previous one. Best regards, Xavcier Chanrion General Manager

Chantal Z. Couples - 21/12/2018 AccorHotels certified review
« Quiet and clean hotel a few steps from the city center »

We slept at Novotel because we attended a gala ball in the Konzerthaus. The hotel and the Konzerthaus are practically in the same building, so it's the best solution if you need to attend events there. It's very easy to reach from the train station and from the highway, and there is the possibility to park your car. With a few minutes of walk, you can reach the pedestrian city center and the Christmas markets in winter. The room was clean and comfortable; I have particularly appreciated the bed, large-size and with a perfect mattress for my back. The staff is very kind and the breakfast very rich; we especially liked the fruit, fresh and served in an inviting way. Unfortunately we didn't have time to enjoy the SPA and the swimming pool. It will be a task for the next time!

P. D. Business - 19/12/2018 AccorHotels certified review
« My stay in Freiburg »

pleasant stay, nice hotel and good location. For sure I will come again next time I will travel in Freiburg

Family - 18/12/2018 TripAdvisor review
« Good room and facilities, but smelly bathroom »

Breakfast was tasty and our room was spacious and comfortable, easily with space for a family of four. The free minibar in the superior room was unexpected! The only thing letting it down was the bathroom which didn't smell good. The pool area was small but lovely and relaxing. The sauna was also fine. Parking was easy, if a bit pricey, but it is very central. The location was excellent-near the old town and the station. We would happily stay here again.

Urs F. Families - 17/12/2018 AccorHotels certified review
« Strong smoke smell and uncleaned bathroom »

Very bad, compared to the previous stays

Dr J. A. Business - 17/12/2018 AccorHotels certified review
« Good location, good breakfast, friendly staff, clean environment. »

As above, we had a very good time. Problems with the lifts and the water dispenser in the pool area (same as last year).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., it was a pleasure to welcome you back at Novotel Freiburg Am Konzerthaus. We very much appreciate your review and comments. I am glad that you had a good time with us and will be happy to share your feedback with my team. However, please allow me to express my apologies in regards to the technical issues with the lift and the water dispenser. I can assure you that it was a coincidence that the dispenser was also out of order last year during your stay. We are taking care of it with our technical department. Thank you again for sharing your experience, and we hope your next visit will be to your full satisfaction. Best regards, Xavier Chanrion General Manager

Thorsten K. Business - 14/12/2018 AccorHotels certified review
« Reliable value for your money, no surprises... »

You enter Novotel and you know what to expect...expectations were met 100%.

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