Hotel - Novotel Freiburg am Konzerthaus
Novotel Hotel Novotel Hotel

Novotel Freiburg am Konzerthaus Hotel

Our hotels AccorHotels
4.0/5 1,737 reviews
All hotels in Freiburg
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 97.00 EUR Non member rate
From 97.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 11  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)

Leisure and activities

  • Indoor heated pool
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Badminton (Nearby)
    • Bowling (Nearby)
    • Croquet
    • Karting facilities (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 06:30-21:30

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 219 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 5,083 reviews

Our guest reviews for Novotel Freiburg am Konzerthaus

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,737 reviews
AccorHotels certified review
Anonymous Business - 12/02/2018
« clean but too hot »

there was no air flow in my room and it was way too hot. the temperature dial on the wall did not seem to change anything. I had to leave the window wide open all day in order for there to be any relief but even then the air was not circulating around the room - it was only cool near the window. Plus I didn't want to have the window open because then I heard all the street noises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. I sincerely apologize for the deficiencies, especially in regard to the air circulation in the room, that unfortunately caused inconveniences for you. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

TripAdvisor review
Couples - 10/02/2018
« Very good location »

I have stayed at the Novotel Freiburg on a number of occasions and have always been satisfied with the service I have received. Check in was effortless thanks to the ability to check in online prior to arrival. The staff are always welcoming. The rooms are spacious and comfortable although on this occasion I found the temperature to be a little on the hot side. (It was freezing outside ) Breakfast was excellent with a good choice of hot and cold food. Freiburg is a great place to visit and the centre is largely car free. It is well served by public transport and the Novotel is well placed adjacent to the transport hub of the railway station, bus station and a major tram stop. It is also only a few minutes walk to the centre. I can thoroughly recommend the Novotel Freiburg.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for the positive feedback and the top remarks on the location and the room. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team! We hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Ricardo Business - 09/02/2018
« Good stay, very well located. »

Even after giving the credit card as caution 3 times, it has never worked I couldn't book anything to the room. Except for this annoyance, the stay was really great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hawerroth WIggers, We very much appreciate your comments regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore we would like to apologize for the inconvenience with the credit card and appreciate your understanding. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Eckart W. A. Couples - 05/02/2018

Plenamente satisfactorio!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., thank you very much for your visit followed by your review regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also noted that you were not entirely satisfied with the pressure in the shower. Please accept my apologies for any inconvenience caused and be assured that I already forwarded this info to the relevant department. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Japneet Couples - 03/02/2018
« Comfortable quiet room but did not have any tea amenities »

Staff was cordial. The rooms and bed comfortable . After two days of hiking was nice. There was no tea making facility in the room and so had requested for a kettle. Am still unsure whether Novotel offers tea n service for room. The house keeping had not bothered to make the beds .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Keith, Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. We very much appreciate your positive comments and good marks in regards to the friendliness of our staff. I will share your feedback with my team. However I would like to appologize for the inconvenience of the housekeeping and the tea and coffee making facilities. We actually provide a kettle on request and furthermore have a coffee machine in our superior rooms. Please be assured that I already took the appropriate measures to address the mentioned subjects and prevent future occurence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Cristian Business - 02/02/2018
« Best Novotel »

Room service, location, all at its best. The bed is just a dream

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your great comments regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
D Solo - 02/02/2018
« Great service, drab hotel »

Fine. Everything works (Well the printer was out of paper and ink but ok) and service is good. Needs a repaint. Electric outlet next to bed please. I know most of your business is corporate but a 22 euro burger??!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., thank you very much for your visit and for taking the time to review your stay at the Novotel Freiburg am Konzerthaus. We very much appreciate the positive feedback in regards to our service. I will share your comments with my team. I regret that the state of the room didn't meet your expectation. Please allow me to express my sincere apologies for a hotel, that even in a good shape, misses some modern touch due to its age. Please be assured that there are already disussions and future plans for a renovation. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Murtaza H. Business - 26/01/2018
« Good »

Stay was good as always. Seamless checkin. Free upgrade. However the phone im room 330 didnt worked to reach reception. Very surprising no room slippers were available on reception desk. Mr. Xx at reception instead of getting one asked me to fetch one from the spa. This is bad customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Murtaza H., I thank your for having taken the time to send us your comments, following your stay at the Novotel Freiburg am Konzerthaus. However, I would like to sincerely apologize for the lack of professionalism shown by our front office clerk. You may rest assured that I personally talk top the reception manager for immediate corrective action. But I hope that we will have the pleasure to welcome you again here in the Novotel Freiburg. Best regards Xavier Chanrion General Manager

AccorHotels certified review
Carola Couples - 25/01/2018
« Weekend Trip to Freiburg »

Very nice Hotel, good food in the Bar / Restaurant, nice rooms, very comfortable beds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Michaelis-Pauls, We very much appreciate your comments regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback, especially when it comes to our food. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Bernard L. Business - 15/01/2018

As usual, excellent welcome, room and breakfast. The "welcome message" from the Manager is always very well received. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you very much for taking the time to review your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback, we very much appreciate your great comments. I will share this feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Houcine Couples - 06/01/2018
« Great room size, very quiet And comfortable room »

I had a pleasant experience, from the time of check in to even when I was leaving the hotel, the front desk staff was very friendly, professional. Mr. Ion helped us few times with umbrellas and good directions. As well as Ms. Kaiser

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your great comments regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to the reception staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also noted that you were not entirely satisfied with our WIFI connection. I would like to apologize for any inconvenience caused and can assure you, that I already forwarded this info to our it department. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Jim T. Families - 06/01/2018
« Comfortable, friendly and helpful »

Very enjoyable. Check-in staff very friendly and helpful. We came by car but the hotel is very conveniently located near the main station and only a 10 minute walk from the old town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., thank you very much for taking the time to review your stay at the Novotel Freiburg am Konzerthaus. We are very glad that you enjoy your stay and very much appreciate your great comments, especially in regards to our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Ismo H. Couples - 03/01/2018
« good hotel and good situation »

pleasant, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. h., We very much appreciate your comments regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Dave W. Families - 03/01/2018
« Great room great breakfast and free parking was enjoyed by me. »

This Novotel was well equipped for our stay over the Christmas period. The room was the best of all Novotel's I have stayed in in Germany and the Breakfast Buffet was great with wide range of enjoyable foods to eat. 4 out of 5.Our parking was free as the gate was not operational :) The staff were professional but did not offer me my welcome drink until prompted to do so.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your great review and excellent comments regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback, especially when it comes to the room and the staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please let me apologize for the welcome drink incident and be assured that I already discussed the matter with the relevant department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Jason R. Families - 03/01/2018
« Great hotel in a great location! »

We have stayed in four Accor hotels in Germany this trip , including another Novotel, and this was easily the best experience of them all. Modern, clean rooms. Great breakfast, and the in-house restaurant was convenient and good food. Check in was quick and simple, unlike the other Novotel, and the location was perfect for us. Would definitely recommend this hotel. Nice views as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., thank you very much for taking the time to review your stay at Novotel Freiburg Am Konzerthaus. We very much appreciate your great comments and remarks. It is always a pleasure to receive positive feedback, especially when it comes to our food and staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit in Freiburg will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Anonymous Families - 31/12/2017

Hotel is a little outdated, but infrastructure still totally OK. Staff very friendly and helpful. Hotel located at excellent spot. Breakfast in the morning is a little a "battle"; it seems there are too many people and it is a little too messy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your review and your comments regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore I would like to apologize for the experience at the breakfast. Please be assured that I already addressed the matter to the relevant department to prevent future occurence. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Ava Solo - 28/12/2017
« efficient and comfortable »

The second time of staying in this hotel and it was all I expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. De Cosme, We very much appreciate your comments regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we are looking forward to welcome you back to Freiburg. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Alex Families - 25/12/2017
« Alex »

As always a pleasure to stay at the novotel in Freiburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Roa, thank you very much for your review and your comments regarding your stay at the Novotel Freiburg am Konzerthaus. We very much appreciate your visit once again and will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
Luis R. Families - 22/12/2017
« Perfect Location »

The hotel is the typical Novotel facilites which always is good, but what I most like of this hotel is the location, just next the main train station and very closed to the downtown

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rodriguez, We very much appreciate your comments regarding your stay at the Novotel Freiburg am Konzerthaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Xavier Chanrion General Manager

AccorHotels certified review
John B. Families - 19/12/2017
« Nice, well placed hotel spolied by bureaucratic policies... »

The hotel is well positioned just across from Freiburg station. Good clean rooms and reasonable beakfast buffet. However the visit was spoiled by the fact there was an irritating minor issue which could have been solved easily. As a Club Accor Silver card holder (and "Meeting Planner") I normally book my stays directly on the Accor site. However when I tried to book on the Accor site this time, the site told me "sold out". I was about to look elsewhere (I am also a Hilton Honors Gold card holder) when my daughter spotted that the Novotel had rooms available on Booking.com. I asked her to book them at once, to stay loyal to my (until now) favorite hotel chain. On arrival at the hotel, I was informed that I was not entitled to points since the reservation was not made on the Accor site!! So in fact, I would have been better off going elsewhere and collecting points, since Accor have refused to reward my loyalty... Even in a follow up call with the Gen Mgr, it seems French bureaucracy rules - and they will not recognize loyalty. I guess I should have gone elsewhere : Hilton would no doubt have lived up to their slogan to "make it right". Bye bye Accor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Burke, Thank you for taking the time to tell us about your experience at the Novotel Freiburg am Konzerthaus. We can understand your disappointment. Please be assured that we very much appreciate your loyalty towards our hotel group. Unfortunately as already discussed we are not able to grant any loyalty points as the booking wasn't made directly with the hotel due to company policies. In regards to the room availabillity on our web page there must have been a misunderstanding or technical problem, as it is not possible that our allotment would be full but available on tour operator plattforms. I am sorry that this experience did not meet your expectation. We appreciate your sharing your concerns, and it is our hope that you will still give us the opportunity to welcome you back in the near future. Sincerely, Xavier Chanrion General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 97.00 EUR Non member rate
From 97.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 1 km Mercure Hotel Freiburg Am Muenster
Mercure Hotel Freiburg Am Muenster
From
From 94.00 EUR Non member rate
From 89.30 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.6 km Mercure Hotel Panorama Freiburg
Mercure Hotel Panorama Freiburg
From
From 85.00 EUR Non member rate
From 80.75 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4.5 km ibis budget Freiburg Sued
ibis budget Freiburg Sued
From
From 48.00 EUR Non member rate
From 48.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in FREIBURG
See rates