Mercure Hotel Frankfurt Airport Neu Isenburg 4 stars

TripAdvisor rating 3.5/5 280 reviews
Mercure Hotel Frankfurt Airport Neu Isenburg
See on a map
+ 23 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Central location within easy reach of the A5, A3 and A661. Isenburg has around 130 shops

  • Undercover car park with 200 parking spaces

  • 5 conference rooms for up to 150 people

  • The "Bar Bistro Mainhattan" offers regional and international cuisine.

  • 143 modern rooms with WIFI, TV and tea and coffee making facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 12.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Solarium (Nearby)
  • Golf course 18 holes (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 8 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Frankfurt Airport Neu Isenburg

Frankfurter Str. 190
63263
neu isenburg
germany

Tel: +49610259940

Fax: (+49)6102/5994100

Contact email

Check-in from 15h00

Check out up to 12h00

  • X19 :   BUS X19 ISENBURGZ.SUED

  • S4 => BUS X19 :   S4 => BUS X19 NEU-ISENBURG HAUPTBAHNHOF

  • By plane

    FRANKFURT AIRPORT At 9km / 5.59 miles

  • By train

    FRANCFORT/FRANKFURT At 9km / 5.59 miles

  • By train

    NEU-ISENBURG At 3km / 1.86 miles

GPS :50.047754, 8.695288

Our accommodations

At the 4-star Mercure Hotel Frankfurt Airport Neu-Isenburg you can choose between Standard Rooms with king-size or double beds and spacious Privilege Rooms with king-size beds, bathrobe, newspaper and other extras. Upon request, we will be happy to provide you with a three-bed room. All 143 rooms are air-conditioned and have DSL - most rooms also have WIFI. One child aged up to 16 may stay in your room free of charge. Pets are also welcome (charge of EUR 12/night).

Standard Room with double bed

  • Max. number of persons: x3
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard-room with 2 single beds

  • Max. number of persons: x3
  • Area: From 19
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room with queen size bed

  • Max. number of persons: x3
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with king-size bed

  • Max. number of persons: x3
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard room with 1 king size bed

  • Max. number of persons: x3
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

BAR BISTRO MAINHATTAN

Type of cuisine: Regional

Enjoy a whole range of dishes at our contemporary, air-conditioned "Bar Bistro Mainhattan" restaurant. Food is served daily from 6:30am to 10:30am, 12pm to 2pm and 6pm to 10:30pm

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAINHATTAN BAR

Photo non contractuelle / Strictly non binding

Enjoy a light snack, a coffee or a cold beer in the cozy surroundings of our "Mainhattan" bar, which is open from 5pm to 1am. The perfect place to get away from everyday stresses and meet other hotel guests.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 176 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 100 people

Find out more
Mercure Hotel Frankfurt Airport Neu Isenburg Meeting Room

Our guest reviews for
Mercure Hotel Frankfurt Airport Neu Isenburg

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,463 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

280 reviews

very Standard hotel

Customer review rating 4.3/5

Anonymous Business - 17/05/2019 AccorHotels certified review

The staff is very nice and the food is good. Nevertheless the hotel is getting aged and needs a bit of refurbishment.

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu-Isenburg. I am sorry that your experience did not meet your overall expectations. We consider to start some refurbishment by the end of this year and surprise you with a new and modern product soon. Anyway we appreciate your positive comments in regards to our service and look forward to welcome you back again within the future maybe. With best regards Marc Prokop General Manager

Comfortable and practical

Customer review rating 4.3/5

L. L. Business - 15/05/2019 AccorHotels certified review

I was satisfied with the overall service and comfort

Dear Ms. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With best regards Marc Prokop General Manager

Functional

Customer review rating 4.3/5

Katie L. Business - 15/05/2019 AccorHotels certified review

Functional facilities

Dear Ms. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With best regards Marc Prokop General Manager

well located, friendly staff

Customer review rating 4.3/5

Paul S. Business - 15/05/2019 AccorHotels certified review

Well located business hotel. Staff friendly and efficient,

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With best regards Marc Prokop General Manager

Low comfort for high price

Customer review rating 4.3/5

Anonymous Business - 10/05/2019 AccorHotels certified review

not a good night sleep

Dear Ms. J., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu-Isenburg. It is always a pleasure to receive feedback. We regret that we were not able to meet your expectations. Thank you again for sharing your experience, and we hope to welcome you back within the near future again. Kindest regards Marc Prokop General Manager

Hotel with good location for this occasion, a pity that staff had some faults that made my stay not so pleasant...

Customer review rating 4.3/5

José Couples - 08/05/2019 AccorHotels certified review

Hotel is well located, clean, comfortable and quiet. The parking is also a very nice plus, with direct access to the rooms. I didn't like that I didn't receive a welcome drink voucher as expected, nor a room upgrade. The coffee machine in the room was not working. I noticed it a little before check out, when I was going to have a cup of coffee. I reported it to the staff when checking out and made them aware that I would like a cup of coffee and also that I did not receive a welcome drink voucher, which I could use in this occasion. Strangely, nothing was offered (voucher or cup of coffee). This left me with a very bad feeling that the staff doesn't really care about the guests... On the other hand, I would like to make an appraisal to the girl that checked me in (don't know her name). She was very efficient and informative about all my questions.

Dear Mr. A., Thank you very much for choosing the Mercure Hotel Frankfurt Airport Neu Isenburg for your recent stay. We really appreciate your comments and thank you for taking the time to give us a detailed feedback about your experience with us. We are glad to hear that the check in procedure was to your satisfaction, even though you did not receive any welcome drink voucher or recognition as it should be prepared for a platinum holder. We apologize for that circumstance which is absolutely not our standard. We also regret the circumstance in regards to the coffee machine and thank you for your understanding. The check out procedure and attitude of our staff reacting to your comments will be discussed internally. We assure you that we will take your notice very seriously and do our best to deliver a better and more personal service. It was a pleasure to receive your feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to welcome you back once again within the near future. With kindest regards Marc Prokop General Manager

Should have stayed at the Ibis

Customer review rating 4.3/5

Anonymous Business - 07/05/2019 AccorHotels certified review

The stay was mediocre. Hotel is outdated.

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu-Isenburg. I am sorry that your experience did not meet your expectations. We consider to start some refurbishment by the end of this year and surprise you with a new and modern product soon. Anyway we appreciate your positive comments in regards to our service and look forward to welcome you back again within the future maybe. With best regards Marc Prokop General Manager

The stay in the hotel was OK

Customer review rating 4.3/5

Anonymous Business - 07/05/2019 AccorHotels certified review

Was OK. For only 1 night the Mercure is a perfect hotel to stay.

Dear Ms. v., many thanks for choosing the Mercure Hotel Frankfurt Neu-Isenburg for your recent stay. We appreciate your comments and thank you for the good score. We would be delighted to welcome you back in the near future. With best regards Marc Prokop General Manager

Great location in Neu Isenburg, convient to public transit,shopping, and restaurants. Quiet.

Customer review rating 4.3/5

William Couples - 06/05/2019 AccorHotels certified review

Efficient staff (Claudia Roth) for check in. Quiet, clean room. Wish that you had more English speaking channels on TV. Good breakfast.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With best regards Marc Prokop General Manager
Customer review rating 4.3/5

Rita S. Business - 03/05/2019 AccorHotels certified review

The rooms were very clean and the staff was very nice and friendly. Thank you

Dear Ms. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With best regards Marc Prokop General Manager

NIB Business trip

Customer review rating 4.3/5

Anonymous Business - 02/05/2019 AccorHotels certified review

Always the same quality

Dear Ms. L., many thanks for choosing the Mercure Hotel Frankfurt Neu-Isenburg for your recent stay again. We appreciate your positive comments and thank you for the good score. We would be delighted to welcome you back in the near future. With best regards Marc Prokop General Manager

3 nights in Frankfurt

Customer review rating 4.3/5

Carmel O. Couples - 26/04/2019 AccorHotels certified review

The hotel was clean, modern and convenient. Rooms were average size, meal prices in the dining room seemed expensive, but there was alot of choice around. The large mall close by was great for shopping and eating. It was about 15 Mins walk to the tram stop for the city.

Dear Ms. O., we thank you for your visit and taking the time to drop us a review afterwards. We are delighted that your stay was to your satisfaction and look forward to welcome you back soon. With best regards Marc Prokop General Manager

Not at all a 4 star hotel

Customer review rating 4.3/5

Adina C. Business - 24/04/2019 AccorHotels certified review

The hotel is advertised as 4 star but does not have any comfort. No fridge and no safety box in the room. No safe storage facilities for a laptop size even at reception. Room small and the carpet very used and stained

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu-Isenburg. I am sorry that your experience did not meet your expectations. A refridgerator is available in the lobby offering a variety of snacks and cold drinks. The same applies to the safety deposit boxes which are free of charge at the reception. Also we consider to start some refurbishment by the end of this year and hope to surprise you with a new and modern product soon. Anyway we appreciate your critical comments and would be delighted to welcome you back again within the future maybe. With best regards Marc Prokop General Manager

Really good

Customer review rating 4.3/5

Anca Business - 23/04/2019 AccorHotels certified review

It was an very good stay - but a suggestion would be to either have more English channels on the TV with films for example or allow the guests to send media to the TV via some sort of interaction (for ex smart TV's). Thanks Anca

Dear Ms. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. With regards to your TV recommendation we will take this into consideration and see if this is possible to realize. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Prokop General Manager

Nice service and good location

Customer review rating 4.3/5

Kam Business - 23/04/2019 AccorHotels certified review

This is my first time to stay here and feel good at all. If it can provide with free water will be great. Then i no need to get down and buy bottle from gas station store. Thank you.

Dear Mr. Kam C., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. Also we have taken into consideration your recommendation in reagrds to the free water. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Prokop General Manager

very good

Customer review rating 4.3/5

Anonymous Business - 19/04/2019 AccorHotels certified review

kind and competent personnel - nice room - clean

Dear Ms. T., many thanks for choosing the Mercure Hotel Frankfurt Neu-Isenburg for your recent stay. We appreciate your comments and thank you for the good score. We would be delighted to welcome you back in the near future. With best regards Marc Prokop General Manager

Very convenient location, friendly staff

Customer review rating 4.3/5

Anonymous Couples - 18/04/2019 AccorHotels certified review

Hotel is close to airport, conveniently located with shopping centre close by, plenty of restaurants within walking distance. Only negative thing is the restaurant at the hotel is a bit small, breakfast is not as nice when compared with other Mercure Hotels in Europe.

Dear Mr. Chuan C., many thanks for choosing the Mercure Hotel Frankfurt Neu-Isenburg for your recent stay. We appreciate your comments and thank you for the good score. Also we regret that our dinner and breakfast options did not meet your expectations. Anyway we would be delighted to welcome you back in the near future. With best regards Marc Prokop General Manager

Clean and competent

Customer review rating 4.3/5

Anonymous Business - 18/04/2019 AccorHotels certified review

Generally good, room was clean, staff were helpful and welcoming, breakfast was excellent. Would have been helpful if food was available in the evenings as advertised, we were unable to get dinner on Friday and Saturday yet there were menus in the lift and the rooms had documents suggesting food would be available.

Dear Ms. M., many thanks for choosing the Mercure Hotel Frankfurt Neu-Isenburg for your recent stay. We appreciate your comments and thank you for the good score. We regret the miscommunication in regards to the missing dinner options. At least the room service menu is available 24 hours a day - this can also be served in our Mainhattan Bar. We apologize for the inconvenience caused and thank you for your understanding. We would be delighted to welcome you back in the near future. With best regards Marc Prokop General Manager

No Sleep

Customer review rating 4.3/5

Berrie Business - 05/04/2019 AccorHotels certified review

Mattress was of poor quality, worn down. Room was extremely warm, difficult to get heat out of the room even with window open. AC made it wormer (it was cold outside, maybe that was the reason why it function as a heater instead of an AC?). Further, the hotel corridors where also extremely warm. Think of the environment and your bottom line. It doesn’t need to be 25 degrees in the corridors.

Dear Adrianus B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu Isenburg. I am sorry that your experience did not meet your expectations. The temperature in the room unfortunately needs a bit time to get changed when the outside one changes so extremely and fast as in the last days. We apologize for this circumstance and thank you for your understanding. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Prokop General Manager

BAD SLEEP

Customer review rating 4.3/5

Anonymous Business - 04/04/2019 AccorHotels certified review

ROOM WAS TOO HOT DESPITE HAVING OPENED THE WINDOW FOR HOURS + NO MINIBAR AVAILABLE, AT LEAST A BOTTLE OF WATER WOULD BE NICE

Dear Ms. M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu Isenburg. I am sorry that your experience did not meet your expectations. A refridgerator is available in the lobby offering a variety of snacks and cold drinks. The temperature in the room unfortunately needs a bit time to get changed when the outside one changes so extremely and fast as in the last days. We apologize for these circumstances and thank you for your understanding. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Prokop General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in neu isenburg