Hotel - Mercure Hotel Frankfurt Airport Neu Isenburg
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt Airport Neu Isenburg

3.5/5 259 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 12  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Swimming pool  (Nearby)
    • Indoor unheated pool (Nearby)
    • Outdoor unheated pool (Nearby)
  • Solarium  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 07:00-23:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Frankfurt Airport Neu-Isenburg you can choose between Standard Rooms with king-size or double beds and spacious Privilege Rooms with king-size beds, bathrobe, newspaper and other extras. Upon request, wewill be happy to provide you with a three-bed room. All 143 rooms are air-conditioned and have DSL - most rooms also have WIFI. One child aged up to 16 may stay in your room free of charge. Pets are also welcome (charge of EUR 12/night).

  • 143 rooms
  • 115 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 776 reviews

Our guest reviews for Mercure Hotel Frankfurt Airport Neu Isenburg

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 259 reviews
Anonymous Business - 03/07/2018 AccorHotels certified review

Very friendly staff and atmosphere! Highly recommended to experience it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is a pleasure to receive such a positive feedback and of course we will share your comment with the entire team. Thank you again for sharing your experiences, and we are looking forward to welcome you back soon. Sincerely, Claudia Roth Front Office Manager

Mike Business - 29/06/2018 AccorHotels certified review
« Great hotel, friendly staff, nice rooms »

I regularly stay here on business and am very happy with the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you so much for your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive such a positive feedback from our regular guests. And we are very happy that we met your needs to your fullest satisfaction. Of course we will share your comment with the entire team. Thank you again for your feedback, and we hope your next visit will be as pleasant as the previous ones. With kind regards and all the best wishes, Claudia Roth Front Office Manager

Anonymous Couples - 26/06/2018 AccorHotels certified review
« OK stay »

Average plus. The bar staff were too pushy and although we indicated that we wished to eat in the restaurant they brought us a menu and then asked what we wanted to order. In retrospect we should have politely declined and moved to the restaurant but we didn't. The food was fine but we would have preferred to eat in the restaurant. We will not make this mistake when we return next month. The reception staff were very good.

Ul H. Business - 25/06/2018 AccorHotels certified review
« Stay another day »

Friendly and comfortable as usual!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., First of all it was a pleasure to welcome you again in our hotel and I very much appreciate your feedback regarding your last stay, first of all your positive comments: “Friendly and comfortable as usual!!” It is a big honour to receive your message and of course, I will share your feedback with my team, I am sure that this reputation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Dear Mr L., while again thanking you for sharing your experience, we hope to welcome you again on your next trip. With kind regards and best wishes! Sarah Beckmann General Manager

Sean M. Business - 21/06/2018 AccorHotels certified review
« Perfect location, good value, nice room and friendly helpful staff »

Stayed in this hotel many times and never had any complaints. It is my hotel of choice when visiting Neu Isenburg

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. We will share your comments with the team and we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Roth Front Office Manager

Peter J. Business - 21/06/2018 AccorHotels certified review
« Comfortable. »

Clean and practical.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Roth Front Office Manager

Alie Business - 21/06/2018 AccorHotels certified review
« good »

I harder pillow and bed would have been perfect but otherwise all is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive constructive and positive feedback. As I heard from my colleague at the reception last Friday, we found a convenient room for you in the meantime :-) So we are glad to welcome you again tomorrow, in room no. 402. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Roth Front Office Manager

G. Business - 20/06/2018 AccorHotels certified review
« good »

ok

Anonymous Business - 19/06/2018 AccorHotels certified review
« I had to stay in a smoking & hot room »

I normally enjoy staying with you, but this time I was ´put´ in a smoking room. I couldn´t leave the window open as the traffic was pretty noisy. The airconditioning wasn´t properly working, so I didn´t catch a lot of sleep unfortunately. The hotel was fully booked, so there no options to change rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., thank you so much for taking the time to tell us about your last experience at the Mercure Frankfurt Airport Neu-Isenburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I fully comprehend your displeasure having to stay in a smoking room in our hotel and I have to sincerely apologize for this. This has indeed been an unreasonable demand for a non-smoker like you. I have already spoken with my front office team and we made the “urgent remark” on your profile that you always want a non smoking room. Dear Mr C., while again thanking you for sharing your experience and we are looking forward to welcome you again in August in our hotel to finally convince you of our improved service and quality! With kindest regards Sarah Beckmann General Manager

Solo travel - 19/06/2018 TripAdvisor review
« Nice Hotel located in town center »

Very polite, helpful staff. My online check in hadn't worked for some reason but I knew that before I arrived and still I was checked in next to no time. Room pleasant with all the trimmings. There is a very nice pleasant bar in the hotel with a friendly barman who took care of both my and my dog's thirst. I didn't get to try the restaurant as it was very full and noisy. (Hotel informed me that two coach loads of guests had arrived and were taking advantage of the restaurant). It wasn't a problem though as there are many restaurants and a shopping center within a few steps of the hotel. The only issue I had was with the Wifi (or WLAN). I only had about 29% to 39% reception most of the time which isn't good. Hotel needs to look at that. When I told reception (at checkout), I was informed some floors have a better reception than others and that on my next stay they would book me on another floor. Would I stay again?? Yes I would, great staff and I felt welcome.

Anonymous Business - 18/06/2018 AccorHotels certified review
« room cleaning »

Unfortunately was not satisfied with room cleaning, even my empty bottle was not collected.

Roberto I. Business - 18/06/2018 AccorHotels certified review
« Satisfactoria co »

Cordial, Eficiente y Satisfactoria

Jonathan Business - 17/06/2018 AccorHotels certified review
« Ok »

Hotel is good. Beds and pillows should be changed, they have done their time...

Nicu A. Business - 01/06/2018 AccorHotels certified review
« OK, as usual. »

It was OK, as usual. I use this hotel services since 12 years now and I will keep booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you again at the Mercure Hotel Neu-Isenburg and we hope your next visit will be as pleasant as the previous one. Please do not hesitate to contact us, if we can be of any assistance for questions or reservations in the meantime. Yours sincerely, Claudia Roth Front Office Manager

Ferdinand L. Business - 10/05/2018 AccorHotels certified review
« ok »

effizient, gut

Business - 11/04/2018 TripAdvisor review
« A little disappointing »

I stayed here for 2 nights while working in Frankfurt. A few problems, booked a room with a double bed, when I got there it had two single beds and the man on the desk said he could not change it, see the desk people in the morning, they changed it, The hotel was far to hot and I couldn't turn the room temperature down so had to have the window wide open all night. They have funky headboards with odd nobs sticking out into the pillow area, this made it uncomfortable to sleep with your head any where near the pillow. It was clean and the staff polite, Lots of German TV channels, no English speaking ones If i were going to Frankfurt, I may choose another hotel rather than this one, but wouldn't be upset if I stayed here again.

Richard N. Business - 12/03/2018 AccorHotels certified review
« Comfortable, Clean, Great Staff »

Have stayed at this hotel a number of times due to business travel. Rooms are clean, tidy, comfortable, bathrooms are awesome (best shower i have used in a hotel) and the restaurant area is nice also. Bar service often a little slow but maybe just a cultural thing. All in all its an excellent hotel and less than 25EURO to the city.

Anonymous Business - 28/02/2018 AccorHotels certified review
« great hotel, nice workers »

All good, just the internet for which I paid wasn't working fast, and wasn't working in some parts of the room so it was useless :(

Vivianne Business - 20/02/2018 AccorHotels certified review

always good :) Tks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again. Sincerely, Mercure Hotel Frankfurt Airport Neu-Isenburg Manager

Mark B. Business - 17/02/2018 AccorHotels certified review
« Always a pleasure. »

Staff are so very polite and welcoming. Service is key and the team at the Mercure have it nailed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again soon. Sincerely, Mercure Hotel Frankfurt Airport Neu-Isenburg Manager

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