Hotel - Mercure Hotel Frankfurt Airport Neu Isenburg
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt Airport Neu Isenburg

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3.5/5 241 reviews
All hotels in Neu isenburg
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Swimming pool  (Nearby)
    • Indoor unheated pool (Nearby)
    • Outdoor unheated pool (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Swimming pool  (Nearby)
    • Indoor unheated pool (Nearby)
    • Outdoor unheated pool (Nearby)
  • Solarium  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Tennis (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Bike rack facilities (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Roller-skating (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 07:00-23:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Frankfurt Airport Neu-Isenburg, you can choose between Standard Rooms with a king-size or double bed and spacious Privilege Rooms with king-size bed, bathrobe, newspaper and other extras.will be happy to provide you with a three-bed room. All 143 rooms are air-conditioned and have DSL; most rooms also have WIFI. One child aged up to 16 may stay in your room free of charge. Your pet is also welcome (charge of EUR 12/night).

  • 143 rooms
  • 115 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 661 reviews

Our guest reviews for Mercure Hotel Frankfurt Airport Neu Isenburg

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 241 reviews
AccorHotels certified review
Anonymous Business - 30/10/2017
« everything was OK »

I cannot complain. Maybe a bottle of water will be nice in the room

AccorHotels certified review
Dave Business - 20/10/2017
« Below satisfaction on this occasion »

I arrived around midnight, needed some water and was told the vending machine was round the corner. I had no cash so I had to go out in the middle of the night to get some. There were lots of water bottles on the reception desk but was not offered any. Only one small pillow in the room for an adult.

AccorHotels certified review
Z. Business - 11/09/2017
« Forgotten chargeur adapter »

Please read the email below sent on Sep 9 at H5… Dear all, i was in your hotel this week (from Sep 6 until Sep 8) room number 216 and i forgot the chargeur adapter of my iPhone - see photo attached hence can you please send it to my won address Pascal Z. 2 IMPASSE LOUIS FEDIE 11000 CARCASSONNE FRANCE Best regards Pascal Zénoni Mobile +33 6 85 83 72 64

AccorHotels certified review
Glen G. Business - 11/09/2017
« Mr. G G. »

For a business hotel the Mercure Frankfurt ticks the right boxes.

AccorHotels certified review
Samer A. Business - 10/09/2017
« Nice hotel but expensive »

The hotel in general was excellent, but some services not available. No safety lock, no free water. All other services were good. The price per night compared to available services is expensive.

AccorHotels certified review
Anonymous Business - 25/08/2017
« The staff surpassed staff from previous 5 star hotel experiences »

The staff were truly exceptional. Positive attitude, very professional and always going above and beyond. Thank you.

AccorHotels certified review
T. J. Business - 28/07/2017
« Rooms and service was fine. But WLAN access is difficult with your local provider. Could not access it easily with my Android devices. »

Nice rooms, staff is freindly.

AccorHotels certified review
Anonymous Business - 08/07/2017

I stay every week and the check in service is always very functional and lacks a personal touch. The team in the bar are much better at remembering your name and what you like.

AccorHotels certified review
Glen G. Business - 07/07/2017
« Comfortable and convenient »

Always enjoy the time spent at Mercure Frankfurt NIB. Close proximity to the office and shopping centre. Easy access to FRA Airport and Frankfurt city. Rooms are comfortable

AccorHotels certified review
David R. Business - 22/05/2017
« Poor service for the price I've paid »

- Air conditioning not working (only Fan) - No choice in Pillow, - No water in room - Ordinary breakfast

AccorHotels certified review
Anonymous Business - 04/05/2017

Good freindly staff, no gym, door didn't close by itself in room, slow checkin.

AccorHotels certified review
Anonymous Business - 13/04/2017

Staff are all good and very attentive, check in was fast, bar comfortable. Breakfast a good example of a typical hotel buffet breakfast. Room (221) is dated bathroom is tired.

AccorHotels certified review
Anonymous Business - 12/04/2017

The reason I require that the room be cleaned each day is only because I want the coffee replenished. If there were 2 coffee packets for 2 days, I would accept that the room is not cleaned on the second day. However, the room was cleaned but the coffee was not replenished. This may seem like a small thing to you and I have mentioned it here various times but I would be grateful to have one coffee packet per day.

AccorHotels certified review
Anonymous Business - 03/03/2017

Comfortable rooms, pleasant staff (as always). Would love to have addditional English TV channels

TripAdvisor review
Couples - 11/02/2017
« Perfectly Good Basic Airport Hotel »

Nothing fancy, but reasonable value for the money. Comfortable, clean room. Indoor parking under the hotel for a price, although I don't remember how much. Good shower. Sufficient electrical outlets. All in all, perfectly good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thanks a lot for you stay and for your comment. We are very pleased that you enjoyed the hotel facilities and your stay in Neu-Isenburg. Your comment is very helpful for us to continue improving our service. We would be glad to welcome you again ! Best regards Team Mercure Hotel Frankfurt Airport Neu-Isenburg / Germany

AccorHotels certified review
Anonymous Business - 30/01/2017

as always, the hotel is clean and tidy, but suffers with noise problems (traffic & a noisy ventilation system). this coupled to the small bed coverings makes for a consistently poor nights sleep.

TripAdvisor review
Business - 26/01/2017
« Very comfortable hotel near the airport »

I suspect my stay was similar to many others; an overnight prior to a morning flight. As such, all I needed was a comfortable bed, a hot shower and a decent meal. This hotel delivered on all counts. In addition I'd say it was very clean and the staff were extremely efficient, fun and all spoke good English. If I'm ever back in the area, I won't hesitate to book here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your stay and for your comment and time. We are very pleased that you appreciated your stay with us. Your feedback will be forwarded to our team, as a motivation to continue improving our service in the future. We look forward to welcoming you again ! Best Regards, Mercure Hotel Frankfurt Airport Neu-Isenburg, Germany the manager

AccorHotels certified review
Anonymous Business - 23/01/2017

My stay was pleasant and comfortable.

TripAdvisor review
Business - 16/01/2017
« Great alternative to airport and Frankfurt city centre hotels »

Great location for when you do not want to spend the night at a (depressing) airport hotel or equally do not want to make the longer and more expensive journey into Frankfurt - this hotel is in Neu-Isenburg. I must have stayed here 20+ plus over the last 10 years or so. One great reason to stay here is that you have 1) a very nice and large mall about 125 meters away and 2) you can eat and drink at the fabulous Rincon restaurant which is a mere 75 meters away across the road. The hotel itself caters with all the basics plus something extra, so it has a restaurant and a bar, but more than just basic as the menu is pretty good and the bar actually feels like bar.The rooms are just fine and you get an iron brought up to your room should you need one. One down side however - and this has something that has bothered me for the last 10 years - and that is that during the winter the rooms are just too cold. The temperature parameter settings are very limited and the duvets are not suited to protect you against colder temperatures. It makes showering in the morning an uncomfortabl experience.

AccorHotels certified review
Anonymous Business - 12/01/2017

It was very cold in the room. The ac couldn't warm the room and the additional vent was just for ventilation not to heat the room. The preserved fruits at the breakfast tasted like the started to ferment. The staff was absolutely friendly as everytime!

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