Hotel - Mercure Hotel Frankfurt Airport Neu Isenburg
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt Airport Neu Isenburg

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3.5/5 256 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 12  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Swimming pool  (Nearby)
    • Indoor unheated pool (Nearby)
    • Outdoor unheated pool (Nearby)
  • Solarium  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycles rental (Nearby)
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 07:00-23:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Frankfurt Airport Neu-Isenburg you can choose between Standard Rooms with king-size or double beds and spacious Privilege Rooms with king-size beds, bathrobe, newspaper and other extras. Upon request, wewill be happy to provide you with a three-bed room. All 143 rooms are air-conditioned and have DSL - most rooms also have WIFI. One child aged up to 16 may stay in your room free of charge. Pets are also welcome (charge of EUR 12/night).

  • 143 rooms
  • 115 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 719 reviews

Our guest reviews for Mercure Hotel Frankfurt Airport Neu Isenburg

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 256 reviews
TripAdvisor review
Solo travel - 19/06/2018
« Nice Hotel located in town center »

Very polite, helpful staff. My online check in hadn't worked for some reason but I knew that before I arrived and still I was checked in next to no time. Room pleasant with all the trimmings. There is a very nice pleasant bar in the hotel with a friendly barman who took care of both my and my dog's thirst. I didn't get to try the restaurant as it was very full and noisy. (Hotel informed me that two coach loads of guests had arrived and were taking advantage of the restaurant). It wasn't a problem though as there are many restaurants and a shopping center within a few steps of the hotel. The only issue I had was with the Wifi (or WLAN). I only had about 29% to 39% reception most of the time which isn't good. Hotel needs to look at that. When I told reception (at checkout), I was informed some floors have a better reception than others and that on my next stay they would book me on another floor. Would I stay again?? Yes I would, great staff and I felt welcome.

AccorHotels certified review
Nicu A. Business - 01/06/2018
« OK, as usual. »

It was OK, as usual. I use this hotel services since 12 years now and I will keep booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We are looking forward to welcoming you again at the Mercure Hotel Neu-Isenburg and we hope your next visit will be as pleasant as the previous one. Please do not hesitate to contact us, if we can be of any assistance for questions or reservations in the meantime. Yours sincerely, Claudia Roth Front Office Manager

AccorHotels certified review
Ferdinand L. Business - 10/05/2018
« ok »

effizient, gut

TripAdvisor review
Business - 11/04/2018
« A little disappointing »

I stayed here for 2 nights while working in Frankfurt. A few problems, booked a room with a double bed, when I got there it had two single beds and the man on the desk said he could not change it, see the desk people in the morning, they changed it, The hotel was far to hot and I couldn't turn the room temperature down so had to have the window wide open all night. They have funky headboards with odd nobs sticking out into the pillow area, this made it uncomfortable to sleep with your head any where near the pillow. It was clean and the staff polite, Lots of German TV channels, no English speaking ones If i were going to Frankfurt, I may choose another hotel rather than this one, but wouldn't be upset if I stayed here again.

AccorHotels certified review
Richard N. Business - 12/03/2018
« Comfortable, Clean, Great Staff »

Have stayed at this hotel a number of times due to business travel. Rooms are clean, tidy, comfortable, bathrooms are awesome (best shower i have used in a hotel) and the restaurant area is nice also. Bar service often a little slow but maybe just a cultural thing. All in all its an excellent hotel and less than 25EURO to the city.

AccorHotels certified review
Anonymous Business - 28/02/2018
« great hotel, nice workers »

All good, just the internet for which I paid wasn't working fast, and wasn't working in some parts of the room so it was useless :(

AccorHotels certified review
Vivianne Business - 20/02/2018

always good :) Tks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again. Sincerely, Mercure Hotel Frankfurt Airport Neu-Isenburg Manager

AccorHotels certified review
Mark B. Business - 17/02/2018
« Always a pleasure. »

Staff are so very polite and welcoming. Service is key and the team at the Mercure have it nailed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bravery, We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Airport Neu Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again soon. Sincerely, Mercure Hotel Frankfurt Airport Neu-Isenburg Manager

AccorHotels certified review
Anonymous Business - 19/01/2018

The hotel is fine, apart from the bed and pillows. These are extremely basic and uncomfortable. They significantly detract from my enjoyment of the hotel

AccorHotels certified review
Anonymous Business - 30/10/2017
« everything was OK »

I cannot complain. Maybe a bottle of water will be nice in the room

AccorHotels certified review
Dave Business - 20/10/2017
« Below satisfaction on this occasion »

I arrived around midnight, needed some water and was told the vending machine was round the corner. I had no cash so I had to go out in the middle of the night to get some. There were lots of water bottles on the reception desk but was not offered any. Only one small pillow in the room for an adult.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport Neu Isenburg. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Frankfurt Airport Neu-Isenburg Manager

AccorHotels certified review
Z. Business - 11/09/2017
« Forgotten chargeur adapter »

Please read the email below sent on Sep 9 at H5… Dear all, i was in your hotel this week (from Sep 6 until Sep 8) room number 216 and i forgot the chargeur adapter of my iPhone - see photo attached hence can you please send it to my won address Pascal Z. 2 IMPASSE LOUIS FEDIE 11000 CARCASSONNE FRANCE Best regards Pascal Zénoni Mobile +33 6 85 83 72 64

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur Z., Merci pour votre séjour à Neu-Isenburg. Nous sommes heureux de voir que vous étiez satisfait de nos services. Le chargeur i Phone vous sera envoyé demain à Carcassonne. Au plaisir de vous recevoir de nouveau. Sincères salutations Mercure Hotel Frankfurt Airport Neu-Isenburg Direction

AccorHotels certified review
Glen G. Business - 11/09/2017
« Mr. G G. »

For a business hotel the Mercure Frankfurt ticks the right boxes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., thank you very much for your stay and for your comment which is very helpful for us in order to improve the quality of our services. We are pleased to see that you enjoyed your stay. We will try to accelerate the speed of WiFi in the future. Thanks once more for sharing your experience, and we look forward to welcoming you again. Sincerely, Mercure Hotel Frankfurt Airport Neu-Isenburg / Germany the manager

AccorHotels certified review
Samer A. Business - 10/09/2017
« Nice hotel but expensive »

The hotel in general was excellent, but some services not available. No safety lock, no free water. All other services were good. The price per night compared to available services is expensive.

AccorHotels certified review
Anonymous Business - 25/08/2017
« The staff surpassed staff from previous 5 star hotel experiences »

The staff were truly exceptional. Positive attitude, very professional and always going above and beyond. Thank you.

AccorHotels certified review
T. J. Business - 28/07/2017
« Rooms and service was fine. But WLAN access is difficult with your local provider. Could not access it easily with my Android devices. »

Nice rooms, staff is freindly.

AccorHotels certified review
Anonymous Business - 08/07/2017

I stay every week and the check in service is always very functional and lacks a personal touch. The team in the bar are much better at remembering your name and what you like.

AccorHotels certified review
Glen G. Business - 07/07/2017
« Comfortable and convenient »

Always enjoy the time spent at Mercure Frankfurt NIB. Close proximity to the office and shopping centre. Easy access to FRA Airport and Frankfurt city. Rooms are comfortable

AccorHotels certified review
David R. Business - 22/05/2017
« Poor service for the price I've paid »

- Air conditioning not working (only Fan) - No choice in Pillow, - No water in room - Ordinary breakfast

AccorHotels certified review
Anonymous Business - 04/05/2017

Good freindly staff, no gym, door didn't close by itself in room, slow checkin.

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