Hotel - Mercure Hotel Frankfurt Eschborn Helfmann Park
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt Eschborn Helfmann Park

3.5/5 150 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Golf course 18 holes  (Nearby)
  • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The 179 modern rooms in the 4-star Mercure Eschborn Helfmann-Park are air-conditioned and have WIFI and DSL connection. Many of the Standard and Privilege Rooms feature views of the skyline. One child aged up to 16 years may stay free of charge in your room. If you are staying with family, we recommend our spacious family room with two separate sleeping areas and connecting door. Your pet is also welcome (EUR 10/night).

  • 179 rooms
  • 169 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 892 reviews

Our guest reviews for Mercure Hotel Frankfurt Eschborn Helfmann Park

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 150 reviews
Business - 07/08/2018 TripAdvisor review
« Unexpected and poor services from such reputed 4 star International hotel »

It was unprofessional and much unexpected treatment from such 4 star International hotel at Frankfurt. With reference to my hotel stay at your hotel Mercure Frankfurt Eschborn Helfmann Park-1 during 29th July 2018 to 4th July 2018, Following things had happened with me and I felt very embarrassed in this situation. I was coming to Germany first time after completing my 9 and half hours journey from India and there was poor cooperation from the hotel staff in spite of understanding my difficulty.

Ujjwal T. Business - 06/08/2018 AccorHotels certified review
« It was not good experience for me »

It was unprofessional and much unexpected treatment from such 4 star International hotel at Frankfurt. With reference to my hotel stay at your hotel Mercure Frankfurt Eschborn Helfmann Park-1 during 29th July 2018 to 4th July 2018, Following things had happened with me and I felt very embarrassed in this situation. I was coming to Germany first time after completing my 9 and half hours journey from India and there was no cooperation from your staff in spite of understanding my difficulty. 1) From your hotel I got an email from Sandra-Lisa Scheffczyk Reservation Agent saying that there will be free shuttle bus for you on the Eshborn Sud railway station to Hotel Mercure, but actually there was no bus available due to Saturday. If your staff is knowing about this that there is no shuttle bus on Saturday then why did they wrongly communicated to me. Because of this I was waiting for the bus unnecessarily for one hour and then started walking as per one good person's recommendation to hotel (who met me on the road luckily, otherwise entire road was empty and was desperately looking for someone to help since my mobile sim was not working due to technical problem) 2) I have been charged unnecessarily on 29th July 2018 @ 9.60 Euro for breakfast. I had booked my room for accommodation only before my arrival to hotel by paying amount in advance. I had booked my breakfast on 29th July evening (after my arrival to hotel) from next day onwards i.e. 30th July to 3rd July 2018. Also my arrival was on 29th July 2018 after 12.00 pm ( you can verify from your record) and as per breakfast time ( up to 10.00 am ) it was already closed so there was no question on taking breakfast on that day, but 9.60 Euro has been charged for the same. I had discussed with the receptionist in detail while doing billing and she also agreed on this point and told us that she will discuss with the Manager on 6th July 2018. But the Manager of the hotel clearly mailed me not to adjust this amount. 3) There are three Mercure hotels in the Eshborn Sud area and Customers like me who are travelling first time to Germany are bound to get confused. I also got confused and reached to a different Mercure Hotel. From there, Mecure hotel staff could have organized something for me to take me to right hotel but they called taxi without telling taxi driver the right Mercure hotel which I had booked. The taxi driver took me again to the wrong Mercure hotel and charged 10 Euro for just 2 min. travel. It was so harassing situation for me to come to wrong Hotel second time. From there one hotel person guided me to reach to right hotel along with heavy baggage in my hand. 3) After reaching to hotel completing tiresome journey of 9.5 hours, receptionist gave me room no.434 and I took my baggage to reach to same room. After reaching to room, I was shocked to see the room condition as it was not prepared for check in, bed was not clean and was not kept properly. Air condition was not working and room was very hot, looking into this situation, I requested to give another room to reception. On this, instead of sending someone to me with new room key , receptionist asked me to come at ground floor to collect the key for new room. So again I came down with my heavy baggage to ground floor and collected the key. It clearly shows that how much you are concerned about Customers and their hospitality. 4) After completing my hectic journey and after so much hassle, finally I got the new room and I wanted to take coffee for refreshment, but unfortunately coffee machine was not working. I had requested the reception to attend the problem of coffee machine but she told that there is no one available to attend this problem so it will be attended only on next day morning. Dear Sir, after experiencing such bitterness, Can anyone expect such unprofessional and rude treatment from such a well-known branded 4 star International hotel? It is a big question mark on the Hospitality Services from such well known Star Hotel. I am working in the Corporates and from our organization, lot of people stay in your hotel in Germany as well as in India and other countries. And with this experience I am sorry to say that I will definitely not recommend others to take your Hotel Services.

Alexandra Business - 27/07/2018 AccorHotels certified review

Good experience, as any time before. Employees are kind, respectful and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra S., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

Anonymous Couples - 30/06/2018 AccorHotels certified review
« ok »

The stay was ok, but I have a little complaint. I have booked a double room for 2 people and there was only one sweet surprise on the bed. Another point was the breakfest. Some food which was running out would not be refilled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annkathrin W., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

Anonymous Business - 11/06/2018 AccorHotels certified review
« small but comfortable »

The bed in standard room(within 2 bed ) is too small to me. The breakfast's quantities are constantly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henglin L., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

Henk K. Business - 25/05/2018 AccorHotels certified review
« Fine hotel, good food and a great bar »

Very good hotel, great rooms, fine food great bar, so great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hendrik Johannes K., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

Livia Business - 22/05/2018 AccorHotels certified review
« Business travel »

The room was ok but the hotel is a bit far. I was not informed where the breakfast is...reception was not that good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Livia-Maria C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager

Business - 09/05/2018 TripAdvisor review
« Small rooms, poor breakfast quality- not great for the price »

I stayed there 2 nights for business purpose. The premium room at special price I booked in advance was not available on my arrival. Instead I got a standard tiny room with bugs - I could move to another standard room after I did complain. No iron or iron board in the room, you must go to the 3rd floor in a Iron room. Not convenient when you are on business trip and stay several nights if you need to iron shirts etc. Breakfast costs a fortune really for such a poor quality and so little choice. Very disappointing. And in the end, I was over charged with the invoice whereas I had to stay in a room of lower standard than the one I originally booked. I complained online to Accor. Noboby never came back to me. I do not recommend at all that hotel- the customer service is absent - you are just a number paying for a room. No matter how bad is the service.

Bart Couples - 02/05/2018 AccorHotels certified review
« Expected more »

Business plus package did not include premium WiFi acording hotel Not posible to eat a la Kart Small room for big price Mutch les than novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bart V., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager

Anonymous Business - 21/04/2018 AccorHotels certified review
« I was happy »

Fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nasser H., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

No_name Business - 01/03/2018 AccorHotels certified review
« Fine, but... »

Hotel room is just fine. The receptionists were not accommodating/ approachable. Breakfast on Saturday & Sunday were served at the other Mercure Hotel but they didn't inform you in advance. So, it's a waste of time going back to my room and changed winter clothes. The cleaners were nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marivic T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager

Marco H. Business - 18/01/2018 AccorHotels certified review
« Short Overnight Stay »

A one night stay at the hotel this week was very good, room very clean and comfortable with tea and coffee in room. All staff were polite and very helpful, I would recommend this hotel for business use rather than social as it is located outside of Frankfurt and is a 10-15 minute ride into town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark H., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

Stéphane Business - 22/12/2017 AccorHotels certified review
« Always good service and smilling people »

Feel always welsome there. Rooms are clean and quiet. Personnal is helpful and profesionnal. The day they will set-up a fitness room, i will probably rate them 9 (at least).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephane C., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

Steve R. Business - 05/11/2017 AccorHotels certified review
« Business Trip to Frankfurt »

There are two Mercure hotels near each other. There should be a clear sign in front identifying which hotel is which. After a long flight, my taxi took me to the wrong hotel (not his fault) and I had to carry my bags to the other hotel. On check in, my platinum status did not show up and I needed to remind the clerk. The sink in bathroom drained very poorly. On getting out of the elevator on the 3rd floor there were no clear directions indicating which room number was in which direction. The scrambled eggs at the breakfast looked more like a three inch think yellow cake then the soft and fluffy scrambled eggs you would have expected. Otherwise, the staff were friendly, the room was ok, and the rest of the breakfast food was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager

Anonymous Solo - 24/10/2017 AccorHotels certified review

I was satisfied with the hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Torka A., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

Rob S. Business - 29/07/2017 AccorHotels certified review
« Great staff and facilities. Bedding lets it down »

I've stayed here many times. Staff are always helpful and polite and the general facilities are good. However the pillows are not satisfactory. This week my sleep was not great due to this. A small improvement here would change my rating to an 8 or 9

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., we very much appreciate your comments regarding your stay 25th until 27th July 2017 at our hotel. I will share again your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the comment to the comfort of the pillow I am very sorry, because we have an extra choice of different pillows in the house and we perform this through our hotel service booklet in the room. But as I see perhaps our reception has to offer this more offensively, I will talk with my reception team! Dear Mr S., while again thanking you for sharing your experience, I hope the above will remove your concerns so that we may welcome you again in our hotel to finally convince you of our improved service and quality! With kind regards Isabella Schröder Assistant Manager

Business - 15/07/2017 TripAdvisor review
« enjjoyed the stop »

The hotel didn't provide any surprise neither good or bad it was what was expected and the staff were great. Breakfast ticked all the boxes and there was plenty of it. Next time I am I the area I will probably lay my head on a pillow here again

725samueln Business - 07/07/2017 TripAdvisor review
« Zimmer »

Room 414 should not be given to anyone until the smell (muffelig) is taken care of. I am not a picky person but it was unbearable to stay in this room. I was given another room right away which was up to the Mercure standard.

Anonymous Business - 04/06/2017 AccorHotels certified review
« Worn out furnishings »

The room was not ready when I entered it; toilet was broken and under contruction, had to move to another room then.Furniture was looking very old and worn, room was very small. The staff was very friendly though.

S5596QUphilippeb Business - 16/05/2017 TripAdvisor review
« Nice hotel but poor service »

On March 18, I reserved and pay in advance a "Privilege room with Queen size bed", which was suppose to come with "VIP bathroom, bathrobe, slippers, snack, mineral water and free newspaper". But when I arrived on May 10, the room I was given was just an average one. When I addressed this concern to the Management the following day, I was told that the only Privilege room left on May 10 was a smoking one (but this was not even proposed to me..). The management proposed to give me back 40 EUR on my Visa card, but, maybe because the Visa card I used to book and pay in March ended in April 2017, the refund never arrived on my new Visa card. So my advice is : never pay in advance.

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