Hotel - Mercure Hotel Frankfurt Eschborn Helfmann Park
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt Eschborn Helfmann Park

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3.5/5 142 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Golf course 18 holes  (Nearby)
  • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The 179 modern rooms in the 4-star Mercure Eschborn Helfmann-Park are air-conditioned and have WIFI and DSL connection. Many of the Standard and Privilege Rooms feature views of the skyline. One child aged up to 16 years may stay free of charge in your room. If you are staying with family, we recommend our spacious family room with two separate sleeping areas and connecting door. Your pet is also welcome (EUR 10/night).

  • 179 rooms
  • 145 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Web TV
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 770 reviews

Our guest reviews for Mercure Hotel Frankfurt Eschborn Helfmann Park

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 142 reviews
AccorHotels certified review
No_name Business - 01/03/2018
« Fine, but... »

Hotel room is just fine. The receptionists were not accommodating/ approachable. Breakfast on Saturday & Sunday were served at the other Mercure Hotel but they didn't inform you in advance. So, it's a waste of time going back to my room and changed winter clothes. The cleaners were nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marivic T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager

AccorHotels certified review
Marco H. Business - 18/01/2018
« Short Overnight Stay »

A one night stay at the hotel this week was very good, room very clean and comfortable with tea and coffee in room. All staff were polite and very helpful, I would recommend this hotel for business use rather than social as it is located outside of Frankfurt and is a 10-15 minute ride into town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark H., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

AccorHotels certified review
Stéphane Business - 22/12/2017
« Always good service and smilling people »

Feel always welsome there. Rooms are clean and quiet. Personnal is helpful and profesionnal. The day they will set-up a fitness room, i will probably rate them 9 (at least).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephane Canarelli, We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

AccorHotels certified review
Steve R. Business - 05/11/2017
« Business Trip to Frankfurt »

There are two Mercure hotels near each other. There should be a clear sign in front identifying which hotel is which. After a long flight, my taxi took me to the wrong hotel (not his fault) and I had to carry my bags to the other hotel. On check in, my platinum status did not show up and I needed to remind the clerk. The sink in bathroom drained very poorly. On getting out of the elevator on the 3rd floor there were no clear directions indicating which room number was in which direction. The scrambled eggs at the breakfast looked more like a three inch think yellow cake then the soft and fluffy scrambled eggs you would have expected. Otherwise, the staff were friendly, the room was ok, and the rest of the breakfast food was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen Robinson, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager

AccorHotels certified review
Anonymous Solo - 24/10/2017

I was satisfied with the hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Torka Apenu, We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

AccorHotels certified review
Rob S. Business - 29/07/2017
« Great staff and facilities. Bedding lets it down »

I've stayed here many times. Staff are always helpful and polite and the general facilities are good. However the pillows are not satisfactory. This week my sleep was not great due to this. A small improvement here would change my rating to an 8 or 9

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., we very much appreciate your comments regarding your stay 25th until 27th July 2017 at our hotel. I will share again your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the comment to the comfort of the pillow I am very sorry, because we have an extra choice of different pillows in the house and we perform this through our hotel service booklet in the room. But as I see perhaps our reception has to offer this more offensively, I will talk with my reception team! Dear Mr S., while again thanking you for sharing your experience, I hope the above will remove your concerns so that we may welcome you again in our hotel to finally convince you of our improved service and quality! With kind regards Isabella Schröder Assistant Manager

TripAdvisor review
Business - 15/07/2017
« enjjoyed the stop »

The hotel didn't provide any surprise neither good or bad it was what was expected and the staff were great. Breakfast ticked all the boxes and there was plenty of it. Next time I am I the area I will probably lay my head on a pillow here again

TripAdvisor review
725samueln Business - 07/07/2017
« Zimmer »

Room 414 should not be given to anyone until the smell (muffelig) is taken care of. I am not a picky person but it was unbearable to stay in this room. I was given another room right away which was up to the Mercure standard.

AccorHotels certified review
Anonymous Business - 04/06/2017
« Worn out furnishings »

The room was not ready when I entered it; toilet was broken and under contruction, had to move to another room then.Furniture was looking very old and worn, room was very small. The staff was very friendly though.

TripAdvisor review
S5596QUphilippeb Business - 16/05/2017
« Nice hotel but poor service »

On March 18, I reserved and pay in advance a "Privilege room with Queen size bed", which was suppose to come with "VIP bathroom, bathrobe, slippers, snack, mineral water and free newspaper". But when I arrived on May 10, the room I was given was just an average one. When I addressed this concern to the Management the following day, I was told that the only Privilege room left on May 10 was a smoking one (but this was not even proposed to me..). The management proposed to give me back 40 EUR on my Visa card, but, maybe because the Visa card I used to book and pay in March ended in April 2017, the refund never arrived on my new Visa card. So my advice is : never pay in advance.

AccorHotels certified review
Anonymous Business - 24/04/2017

Nice hotel in a quiet location. Well equipped rooms and nicely furbished. The breakfast is good as well as lunch/dinner. The only thing I miss is a gym/fitness center.

AccorHotels certified review
Anonymous Business - 07/04/2017

-I only stayed due to good location -Multiple times, bathroom ammenities did not work, e.g. clogged sink (2 out of 6 times staying there). Personal seems to ignore this. Also heat of shower is not constant but changes all the time depending on other users. -Towels on the floor have not been exchanged but hung back... -Need to actively reach out to get a coffee at breakfast. Staff ignores new people in my experience. This is not acceptable for 4 star hotel within this prince range...

AccorHotels certified review
Anonymous Business - 03/04/2017

Hello, There, I left a gift to the reception for Carmen Janzen, however I put a wrong name of Carmen Gaertner, would you please kindly give it to Carmen Janzen, my friend will stop by and take the gift. thanks. My name is Lina G., I stay in room 104 from March 27 to March 30, my cell is 00…800, thanks a lot for your helping, if any question, please would you call me? thanks. Best regards Lina

AccorHotels certified review
Anonymous Business - 06/03/2017

Really disappointing! The bathroom was not properly cleaned, there was still hair everywhere and hygiene products in the bathroom bin. There was a lot of dirt under the bed, bottle caps and packets. The pillows were uncomfortable and the duvet was paper thin and did not cover the entire bed. Breakfast: I thought it was continental? But there were no baked beans

AccorHotels certified review
Anonymous Business - 05/03/2017

the reception was horrible. We were a family and the receptionist who's name is Janina Strausfeld put us in different floors and when i tried to change the floors so we could be on the same one (i was speaking with her on the phone) she got angry and hung up on me so when i went to the lobby she talked with me in a bad and high tone, she was basically screaming .she had no morals not just with me but with the whole group.I came with the world bank on a business meeting and this kind of behavior was unacceptable. The fact the she even threatened me to call the police, she made me look like i was a criminal but fortunately Mr Marc schmidt got involved and solved it, he was really respectful i would like to thank him a lot. i would like you to consider my situation. Our association also runs hotel businesses and treating customers well is one of our priorities. and i didn't make a big deal out of this for the sake of Mr Marc schmidt. Thank you Dr Ahmed S.

AccorHotels certified review
Anonymous Business - 02/03/2017

Alles gut.

AccorHotels certified review
Anonymous Business - 24/02/2017

Nice hotel, clean, easy to reach. One remark: the barkeeper was very stressed. not friendly at all. We had to wait for almost 15 minutes before we could pay our drink (2). He was almost shouting to his bar employees. I think he was the manager. (Bold, Tattoos) For this guy, I would avoid the bar in the future. No fun to be there when he is there. And I haven't been the only one that day who was unhappy about him.

AccorHotels certified review
Anonymous Business - 20/02/2017

On the first night, I was forced to stay at smoking room and it was terribly full of strong smoke smell. According to the request, it was changed to non-smoking room from 2nd day, but it was unforgettable memory since the level of smell was extremely strong though I had stayed at smoking room of other hotels several times.

AccorHotels certified review
Anonymous Business - 20/01/2017

Too warm in the rooms!

AccorHotels certified review
Anonymous Business - 11/12/2016

Very good. Comfortable

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