Mercure Hotel Frankfurt Eschborn Helfmann Park 4 stars

TripAdvisor rating 3.5/5 169 reviews
Mercure Hotel Frankfurt Eschborn Helfmann Park
See on a map
+ 20 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • 7 events rooms with natural light for up to 200 people, view of the skyline from the 5th floor

  • RELAX Food, Drinks & You - eat, drink and work in comfort

  • Quiet location with ideal transport links to Frankfurt, the airport and highways

  • Free shuttle bus to the Eschborn Süd S-Bahn train station (weekdays)

  • 179 modern hotel rooms with air conditioning and free WIFI

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Golf course 18 holes (Nearby)
  • Jogging track
Business services
  • 13 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Frankfurt Eschborn Helfmann Park

Helfmann-Park 1
65760
eschborn
germany

Tel: +49619696970

Fax: (+49)6196/9697100

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    FRANKFURT AIRPORT At 13km / 8.08 miles

  • By train

    FRA RAILWAY STATION At 8km / 4.97 miles

GPS :50.139643, 8.584861

Our accommodations

The 179 modern rooms in the 4-star Mercure Eschborn Helfmann-Park are air-conditioned and have WIFI and DSL connection. Many of the Standard and Privilege Rooms feature views of the skyline. One child aged up to 16 years may stay free of charge in yo ur room. If you are staying with family, we recommend our spacious family room with two separate sleeping areas and connecting door. Your pet is also welcome (EUR 10/night).

Standard Room with double bed

  • Max. number of persons: ‌3
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with two single beds

  • Max. number of persons: ‌3
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room with 1 queen-size bed

  • Max. number of persons: ‌3
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege room with 2 single beds

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 176 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 93 people

Find out more

Our guest reviews for
Mercure Hotel Frankfurt Eschborn Helfmann Park

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,181 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

169 reviews

Customer review rating 4.3/5

- Business - 19/06/2019 AccorHotels certified review

alles war okay

Sehr geehrter Herr W., ich danke Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Juni 2019 bei uns im Hause. Leider hatten wir Probleme mit unserem Bewertungsportal, so dass Sie meine Rückmeldung etwas verzögert erhalten, ich bitte dies zu entschuldigen. Über Ihre positive Rückmeldung freuen wir uns sehr, ich werde diese gerne an unser Team weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wenn Sie ein wenig das Gefühl von „zu Hause unterwegs“ bei uns haben, dann ist das eine große Motivation für uns so weiter zu machen. Lieber Herr W., nochmals vielen Dank für Ihre offene Meinung und wir hoffen Sie bald wieder bei uns WILLKOMMEN zu heißen. Bis dahin wünsche ich Ihnen alles Gute und ein schönes Wochenende. Mit herzlichen Grüßen Isabella Schröder Hotel Manager

Great Breakfast

Customer review rating 4.3/5

Rainer Business - 27/05/2019 AccorHotels certified review

The friendlyness of the staff at check in was ok. They were not unfriendly per se; But also I had to ask them myself about Beakfeast (ist in included, when is it, where is it) and also Wifi credentials were not given to me without asking. Usually, all the relevant info is given to the guest without asking. The room itself was clean. The interior was ok but I didn't leave a to comfortable feeling with its greyish colored walls. Overall the stay was OK while the breakfast was a highlight.

Not bad

Customer review rating 4.3/5

Piotr Business - 19/05/2019 AccorHotels certified review

Rooms standard very good, lack of English channels in TV.

wear down room, unpolite receptionist

Customer review rating 4.3/5

Anonymous Business - 16/05/2019 AccorHotels certified review

via phone I discussed my earlier arrival time. the receptionist on the phone was extremly polite and organized that I can check in earlier (12:30) when i arrived at the hotel there was another person at the front desk. she told that there are no free rooms and it is not ok to check in earlier. i told i prediscussed with their colleague. suddenly there were rooms available. rooms are wear down

Hospitality was awesome , will look forward to Accor again if they can facilitate good and change my card status from Silver to Gold .

Customer review rating 4.3/5

Kumar S. Business - 16/04/2019 AccorHotels certified review

My actual stay was from 10th to 24th after two days i come to know need to change Mercure Hotel Frankfurt Eschborn Helfmann Park-1 to other Mercure hotel on 18th due to 4 days holidays . So this part make me inconvenience why i haven't received this information before booking or why Mercure accept the booking until 24th . Change my Card (3…35A) status from Silver to Gold and add additional Bonus point to make me satisfied . Thank you

Dear Mr S., thank you for taking the time to tell us about your experience in our house during your stay. I am sorry that your experience did not meet your expectations. Unfortunately we can’t close our house for online bookings due to technical reasons. You had booked the evening before arrival and because of that it was no longer possible to give you a preliminary information or the offer that you can have the complete stay in our sister hotel Mercure Eschborn Ost 150 meters only away in the street. Please be assured that this behavior does not reflect the service and quality standards, which we address to our house. Our ultimate goal is to provide our guests in all areas - from arrival to departure - always to provide an optimal stay and to ensure a perfect service. Due to your inconvenience and as a sign of our Le Club ACCOR Member appreciation, we would like to generously credit you Le Club points for a further six nights, that means 2.139 points and 1.725 status points. Thank you again for your open opinion, only in this way can we learn and move something in our quality. We hope you will give us the possibility to convince you of our improved service and quality during your next stay! Until then I wish you all the best and remain with best regards Isabella Schroeder Hotel Manager

It's not like a 4-star hotel

Customer review rating 4.3/5

Guoliang P. Business - 08/04/2019 AccorHotels certified review

1.chair is no be well 2.no note to me for pay the fee before ,Just stopped my room card.

Dear Mr p., we very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations. I see in your feedback that we need to act in the friendliness, professionalism and helpfulness of our staff. Please be assured that we set great value on friendliness and service in our hotel and that it is of utmost importance to us that all guests feel welcome during their entire stay. I will discuss your feedback in our department manager meeting today to acting in your mentioned areas immediately and sustainably! Dear Mr p., while again thanking you for sharing your experience, I hope the above will remove your concerns so that we may welcome you again in our hotel to finally convince you of our improved service and quality! Until then I wish you all the best and remain with kind regards Isabella Schröder Hotel Manager
Customer review rating 4.3/5

Anonymous Business - 03/04/2019 AccorHotels certified review

Good as always

Sehr geehrter Herr N., ich danke Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt letzte Woche bei uns im Hause. Über Ihre positive Rückmeldung freuen wir uns sehr, ich werde diese gerne an unser Team weiterleiten. Ihre Zufriedenheit und die freundlichen Worte sind für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Natürlich überlesen wir dabei nicht unsere „Entwicklungsfeld“ ;-). Lieber Herr N., nochmals vielen Dank für Ihre offene Meinung und wir hoffen Sie bald wieder bei uns WILLKOMMEN zu heißen. Bis dahin wünsche ich Ihnen alles Gute und eine entspannte Restwoche. Mit herzlichen Grüßen Isabella Schröder Hotel Manager

Great location for work

Customer review rating 4.3/5

Tony R. Business - 26/03/2019 AccorHotels certified review

Good, no issues polite staff everywhere always on hand to assist as needed. Rooms are clean and functional for a business trip.

Dear Mr R., we very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park last week. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Of course, I do not cover our "development fields" here, I see in your assessment that we need to act in our breakfast offer. Dear Mr R., thank you again for sharing your experience, and we hope your next visit will be pleasant as the previous one. Until then I wish you all the best and remain with Kind regards Isabella Schroeder Hotel Manager

not safe enough and breakfast not good enough

Customer review rating 4.3/5

M., L. Business - 04/03/2019 AccorHotels certified review

Someone steal my bag during breakfast. Canteen is not secure enough.

Good Morning Mr M., we received today your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park from 17.02.2019 to 02.03.2019. I regret very much the experience you made in our house during your stay. Please allow me to express my sincerest apologies. I can understand the uncomfortable feeling you had. We have a video surveillance, which we have also handed over to the police. Also, our employees always try to keep an eye on everything. But we are not liable for any imported items Please be assured that we set great value on safety in our hotel and that It is of utmost importance to us that all guests feel comfortable the hole stay. That you had a bad impression of our breakfast offer, too, means to me that we have urgent need for action and I will discuss your feedback with my restaurant manager to acting immediately and sustainably! We set great value on friendliness and service in our hotel and the utmost importance to us that all guests feel welcome during their entire stay. Dear Mr M., my team and I would be very happy to welcome you back to our house, hopefully to convince you of our hospitality. Until then I wish you all the best and remain with kind regards Isabella Schroeder Hotel Manager

Satisfied

Customer review rating 4.3/5

Damian Business - 27/02/2019 AccorHotels certified review

Satisfied

Dear Mr B., we very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park last week. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Of course, I also see our development fields in your feedback. I will discuss with my team here so that we act directly and sustainably. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Isabella Schroeder Hotel Manager

Perfect Business Hotel

Customer review rating 4.3/5

Patrice Business - 14/12/2018 AccorHotels certified review

Convenient check in check out. All amenities, clean, friendly service--all what one needs.

Dear Patrice H., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

good

Customer review rating 4.3/5

S. Business - 20/11/2018 AccorHotels certified review

the breakfast buffet gets more sober every year

Dear Pieter S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager

Smelly bathroom experience

Customer review rating 4.3/5

Anonymous Business - 26/10/2018 AccorHotels certified review

My bathroom was very smelly and was not properly cleaned. When I addressed the issue I was let down because the every room was booked. They offered to use room spray to make it bearable. When the staff came to my room she denied to smell anything ...

Dear Roy C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager

Cigarette smoke smelling in the rooms

Customer review rating 4.3/5

Anonymous Business - 03/10/2018 AccorHotels certified review

Cigarette smoke smelling in the rooms

Dear Holger S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager

The bar was not well resourced

Customer review rating 4.3/5

Joseph Families - 01/10/2018 AccorHotels certified review

The staff at the bar seemed overwhelmed and stressed. Drinks were restricted on Saturday night. More staff would habe done the trick

Dear Joseph A., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

hotel is ok, young lady in reception is not friendly

Customer review rating 4.3/5

Yb Business - 25/09/2018 AccorHotels certified review

hotel is ok, young lady in reception is not so friendly, always showed a cold face to guests.

Dear Yongbin L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Helfmann Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Schürmann Front Office Manager

Unexpected and poor services from such reputed 4 star International hotel

TripAdvisor rating 3.5/5

ujjwaltandulkar Business - 07/08/2018 TripAdvisor review

It was unprofessional and much unexpected treatment from such 4 star International hotel at Frankfurt. With reference to my hotel stay at your hotel Mercure Frankfurt Eschborn Helfmann Park-1 during 29th July 2018 to 4th July 2018, Following things had happened with me and I felt very embarrassed in this situation. I was coming to Germany first time after completing my 9 and half hours journey from India and there was poor cooperation from the hotel staff in spite of understanding my difficulty.

It was not good experience for me

Customer review rating 4.3/5

Ujjwal T. Business - 06/08/2018 AccorHotels certified review

It was unprofessional and much unexpected treatment from such 4 star International hotel at Frankfurt. With reference to my hotel stay at your hotel Mercure Frankfurt Eschborn Helfmann Park-1 during 29th July 2018 to 4th July 2018, Following things had happened with me and I felt very embarrassed in this situation. I was coming to Germany first time after completing my 9 and half hours journey from India and there was no cooperation from your staff in spite of understanding my difficulty. 1) From your hotel I got an email from Sandra-Lisa Scheffczyk Reservation Agent saying that there will be free shuttle bus for you on the Eshborn Sud railway station to Hotel Mercure, but actually there was no bus available due to Saturday. If your staff is knowing about this that there is no shuttle bus on Saturday then why did they wrongly communicated to me. Because of this I was waiting for the bus unnecessarily for one hour and then started walking as per one good person's recommendation to hotel (who met me on the road luckily, otherwise entire road was empty and was desperately looking for someone to help since my mobile sim was not working due to technical problem) 2) I have been charged unnecessarily on 29th July 2018 @ 9.60 Euro for breakfast. I had booked my room for accommodation only before my arrival to hotel by paying amount in advance. I had booked my breakfast on 29th July evening (after my arrival to hotel) from next day onwards i.e. 30th July to 3rd July 2018. Also my arrival was on 29th July 2018 after 12.00 pm ( you can verify from your record) and as per breakfast time ( up to 10.00 am ) it was already closed so there was no question on taking breakfast on that day, but 9.60 Euro has been charged for the same. I had discussed with the receptionist in detail while doing billing and she also agreed on this point and told us that she will discuss with the Manager on 6th July 2018. But the Manager of the hotel clearly mailed me not to adjust this amount. 3) There are three Mercure hotels in the Eshborn Sud area and Customers like me who are travelling first time to Germany are bound to get confused. I also got confused and reached to a different Mercure Hotel. From there, Mecure hotel staff could have organized something for me to take me to right hotel but they called taxi without telling taxi driver the right Mercure hotel which I had booked. The taxi driver took me again to the wrong Mercure hotel and charged 10 Euro for just 2 min. travel. It was so harassing situation for me to come to wrong Hotel second time. From there one hotel person guided me to reach to right hotel along with heavy baggage in my hand. 3) After reaching to hotel completing tiresome journey of 9.5 hours, receptionist gave me room no.434 and I took my baggage to reach to same room. After reaching to room, I was shocked to see the room condition as it was not prepared for check in, bed was not clean and was not kept properly. Air condition was not working and room was very hot, looking into this situation, I requested to give another room to reception. On this, instead of sending someone to me with new room key , receptionist asked me to come at ground floor to collect the key for new room. So again I came down with my heavy baggage to ground floor and collected the key. It clearly shows that how much you are concerned about Customers and their hospitality. 4) After completing my hectic journey and after so much hassle, finally I got the new room and I wanted to take coffee for refreshment, but unfortunately coffee machine was not working. I had requested the reception to attend the problem of coffee machine but she told that there is no one available to attend this problem so it will be attended only on next day morning. Dear Sir, after experiencing such bitterness, Can anyone expect such unprofessional and rude treatment from such a well-known branded 4 star International hotel? It is a big question mark on the Hospitality Services from such well known Star Hotel. I am working in the Corporates and from our organization, lot of people stay in your hotel in Germany as well as in India and other countries. And with this experience I am sorry to say that I will definitely not recommend others to take your Hotel Services.

Customer review rating 4.3/5

Alexandra Business - 27/07/2018 AccorHotels certified review

Good experience, as any time before. Employees are kind, respectful and helpful.

Dear Alexandra S., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager

ok

Customer review rating 4.3/5

Anonymous Couples - 30/06/2018 AccorHotels certified review

The stay was ok, but I have a little complaint. I have booked a double room for 2 people and there was only one sweet surprise on the bed. Another point was the breakfest. Some food which was running out would not be refilled.

Dear Annkathrin W., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Helfmann Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Schürmann Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in eschborn