Hotel - Mercure Hotel Frankfurt Eschborn Helfmann Park
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Mercure Hotel

Mercure Hotel Frankfurt Eschborn Helfmann Park

Helfmann-Park 1 
65760  ESCHBORN
GERMANY

138 reviews
TripAdvisor Rating Based on 138 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Golf course 18 holes  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Golf course 18 holes  (Nearby)
  • Jogging track

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The 179 modern rooms in the 4-star Mercure Eschborn Helfmann-Park are air-conditioned and have WIFI and DSL connection. Many of the Standard and Privilege Rooms feature views of the skyline. One child aged up to 16 years may stay free of charge in your room. If you are staying with family, we recommend our spacious family room with two separate sleeping areas and connecting door. Your pet is also welcome (EUR 10/night).

  • 179 rooms
  • 145 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Web TV
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 689 reviews

Our guest reviews for Mercure Hotel Frankfurt Eschborn Helfmann Park

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 138 reviews
AccorHotels certified review
Rob S. Business - 29/07/2017
« Great staff and facilities. Bedding lets it down »

I've stayed here many times. Staff are always helpful and polite and the general facilities are good. However the pillows are not satisfactory. This week my sleep was not great due to this. A small improvement here would change my rating to an 8 or 9

TripAdvisor review
Business - 15/07/2017
« enjjoyed the stop »

The hotel didn't provide any surprise neither good or bad it was what was expected and the staff were great. Breakfast ticked all the boxes and there was plenty of it. Next time I am I the area I will probably lay my head on a pillow here again

TripAdvisor review
725samueln Business - 07/07/2017
« Zimmer »

Room 414 should not be given to anyone until the smell (muffelig) is taken care of. I am not a picky person but it was unbearable to stay in this room. I was given another room right away which was up to the Mercure standard.

AccorHotels certified review
Anonymous Business - 04/06/2017
« Worn out furnishings »

The room was not ready when I entered it; toilet was broken and under contruction, had to move to another room then.Furniture was looking very old and worn, room was very small. The staff was very friendly though.

TripAdvisor review
S5596QUphilippeb Business - 16/05/2017
« Nice hotel but poor service »

On March 18, I reserved and pay in advance a "Privilege room with Queen size bed", which was suppose to come with "VIP bathroom, bathrobe, slippers, snack, mineral water and free newspaper". But when I arrived on May 10, the room I was given was just an average one. When I addressed this concern to the Management the following day, I was told that the only Privilege room left on May 10 was a smoking one (but this was not even proposed to me..). The management proposed to give me back 40 EUR on my Visa card, but, maybe because the Visa card I used to book and pay in March ended in April 2017, the refund never arrived on my new Visa card. So my advice is : never pay in advance.

AccorHotels certified review
Anonymous Business - 24/04/2017

Nice hotel in a quiet location. Well equipped rooms and nicely furbished. The breakfast is good as well as lunch/dinner. The only thing I miss is a gym/fitness center.

AccorHotels certified review
Anonymous Business - 07/04/2017

-I only stayed due to good location -Multiple times, bathroom ammenities did not work, e.g. clogged sink (2 out of 6 times staying there). Personal seems to ignore this. Also heat of shower is not constant but changes all the time depending on other users. -Towels on the floor have not been exchanged but hung back... -Need to actively reach out to get a coffee at breakfast. Staff ignores new people in my experience. This is not acceptable for 4 star hotel within this prince range...

AccorHotels certified review
Anonymous Business - 03/04/2017

Hello, There, I left a gift to the reception for Carmen Janzen, however I put a wrong name of Carmen Gaertner, would you please kindly give it to Carmen Janzen, my friend will stop by and take the gift. thanks. My name is Lina G., I stay in room 104 from March 27 to March 30, my cell is 00..800, thanks a lot for your helping, if any question, please would you call me? thanks. Best regards Lina

AccorHotels certified review
Anonymous Business - 06/03/2017

Really disappointing! The bathroom was not properly cleaned, there was still hair everywhere and hygiene products in the bathroom bin. There was a lot of dirt under the bed, bottle caps and packets. The pillows were uncomfortable and the duvet was paper thin and did not cover the entire bed. Breakfast: I thought it was continental? But there were no baked beans

AccorHotels certified review
Anonymous Business - 05/03/2017

the reception was horrible. We were a family and the receptionist who's name is Janina Strausfeld put us in different floors and when i tried to change the floors so we could be on the same one (i was speaking with her on the phone) she got angry and hung up on me so when i went to the lobby she talked with me in a bad and high tone, she was basically screaming .she had no morals not just with me but with the whole group.I came with the world bank on a business meeting and this kind of behavior was unacceptable. The fact the she even threatened me to call the police, she made me look like i was a criminal but fortunately Mr Marc schmidt got involved and solved it, he was really respectful i would like to thank him a lot. i would like you to consider my situation. Our association also runs hotel businesses and treating customers well is one of our priorities. and i didn't make a big deal out of this for the sake of Mr Marc schmidt. Thank you Dr Ahmed S.

AccorHotels certified review
Anonymous Business - 02/03/2017

Alles gut.

AccorHotels certified review
Anonymous Business - 24/02/2017

Nice hotel, clean, easy to reach. One remark: the barkeeper was very stressed. not friendly at all. We had to wait for almost 15 minutes before we could pay our drink (2). He was almost shouting to his bar employees. I think he was the manager. (Bold, Tattoos) For this guy, I would avoid the bar in the future. No fun to be there when he is there. And I haven't been the only one that day who was unhappy about him.

AccorHotels certified review
Anonymous Business - 20/02/2017

On the first night, I was forced to stay at smoking room and it was terribly full of strong smoke smell. According to the request, it was changed to non-smoking room from 2nd day, but it was unforgettable memory since the level of smell was extremely strong though I had stayed at smoking room of other hotels several times.

AccorHotels certified review
Anonymous Business - 20/01/2017

Too warm in the rooms!

AccorHotels certified review
Anonymous Business - 11/12/2016

Very good. Comfortable

AccorHotels certified review
Anonymous Business - 25/11/2016

Pleasant visit, nothing to complain

AccorHotels certified review
Anonymous Business - 07/11/2016

hello, I had booked a double non-smoking room and had to take a smoking room because of no availability on your side. Luckily, I could switch to a non-smoking for the next night. The water temperature in the shower was not constant: warm -cold - warm - cold. It was very dry in the room and got too hot although the HVAC was very low. The coffee maker in the room didn't seem to work properly and I couldn't get hot water for my teabags (I didn't want to use the tea pods provided as they were only black tea).

AccorHotels certified review
Anonymous Business - 12/10/2016

Excellent aA ALWAYS

AccorHotels certified review
Anonymous Business - 02/10/2016

The accommodations and customer service was very good. We use this hotel each time we come to Frankfurt for business. The only improvement suggestion, would be to get new bath towels and include wash cloths in the bathrooms. I need to bring my own wash cloth for my face. This change would be helpful. Thank you!

AccorHotels certified review
Anonymous Business - 29/09/2016

As I always experience it the room was neat and clean, reception was always friendly and helpful. At the bar though, one night at dinner my colleague complained about his glass with dirt stains. So here in the Bar cleanliness can be improved

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