Hotel - Novotel Erlangen
Novotel Hotel Novotel Hotel

Novotel Erlangen Hotel

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4.0/5 515 reviews
All hotels in Erlangen
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 23:00
    • Opening hours : Week-end 06:30 - 23:00
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 170 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 19 family rooms
  • 1 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,783 reviews

Our guest reviews for Novotel Erlangen

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 515 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Marlo P. Families - 05/06/2018
« On a good standard »

It was the first time I had a Standard room after usually booking Executive Rooms. I have to say that the Standard Room was lacking some basics I was used to: A bigger bathroom, a fridge and bigger lockers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marlo Plate, Thank you for staying at Novotel Erlangen! We are very glad to hear that you enjoyed your stay with us. Sincerely, Andreas Griesbach Front Office Manager

AccorHotels certified review
Marko L. Business - 01/06/2018
« Lack of basics »

Pro: Clean, friendly personal, additional pillows in the closet if needed. Very small gym, but at least something Room for improvements: Nowhere a possibility to dry wet running clothes, no refrigerator available to cool anything, no free water, ironer is not available in room and can be requested (if lucky and available). Breakfast quite expensive for an average buffet, the room has no power when leaving it and temperature control is deactivated (it was 30 degrees outside and very uncomfortable sticky in the room). The shower is very small and attached handle is not facing down so most water will leave to the outside (quite messy). The Wifi access is very cumbersome with required mandtory personal information request. It was so slow that skype did not even work. Offering paid WiFi for 6ish EUR to have some working internet was just ridiculous. I decided to not purchase high speed internet. for that amount. Plus I can not make any reservations with your hotel to provide booking consistency for my many month's presences in Erlangen. I was referred to our company travel agency portal to make bookings. When entering the hotel the first thing that is presented to guests are the house rules (smoking FORBIDDEN, Additional guest costs X, etc). It appears that guests are first told what our responsibilities are then having a customer service and guest welcoming mindset. All summarized. I am quite disappointed with the level of service provided and the associated mindset. Once I arrived in Erlangen in January I was looking to stay continuously with the hotel, but because of the above its not happening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marko L., Thank you for taking the time to tell us about your experience with us. As you can see in many online reviews, our breakfast buffet is highly rated and not viewed as an average buffet. We sincerely regret that you have this perception because we pay a lot of attention to a good price-performance ratio. Regarding the Wifi I would like to inform you that you will always get free access to our premium wifi once you reached the Le Club Silver Status. You only need to stay 6 more nights to reach that. :) We are asked by the companies to refer our guests to the company travel agency, the bookings should always be made through the agency. There you can book for the whole year and you will get the contracted room rate. The house rules you saw at the time of check in, were written there because the Beer Festival “Bergkirchweih” took place in Erlangen and during this period it is essential for us to inform our guests about the rules. The rules are only shown during the festival period. Marko L., we sincerely regret that you felt disappointed. Believe me, we have a lot of frequent guests from Accenture and they are very happy with our service and the quality of the accommodation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Griesbach Front Office Manager

AccorHotels certified review
Anonymous Business - 28/05/2018
« Pretty good »

Pleasant. Know the hotel. Unfortunately, I was given a room being occupied. The service team moved my luggage to another (better) room during the evening.

AccorHotels certified review
Dennis H. Business - 23/05/2018
« Missing English Speaking TV Previously Available »

I have stayed at the Novotel in Erlangen countless times and previously was able to change the language to English on 3 specific channels. My remote didn’t offer that option this time, and I couldn’t do it through the settings on the TV. And when I called the front desk, the staff 2-different people on s-different nights didn’t know what I was talking about. I even tried different remotes available at the front desk. Very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis Huston Jr, We very appreciate your comment regarding your stay at the Novotel Erlangen. I talked to our technician and he told me that it is only possible to change the language for the "Sky Atlantic" channel, it cannot be changed for other TV channels. We have the same remote control in all our rooms. I will show you how it works during your next stay. We apologize for the inconvenience you had. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Griesbach Front Office Manager

AccorHotels certified review
Handy L. Business - 18/05/2018
« overall good »

Novotel is always my first option when visit Erlangen. The internet and wifi signal is getting worse. the executive room price can be more competitive.

AccorHotels certified review
Anonymous Business - 13/05/2018
« LESS THAN EXPECTED FOR A NOVOTEL »

The experience was bad than expected. we come to this hotel every two years according to an exhibition in Nureberg. we expend a complete week on it. 4 rooms. some rooms were for a person, other rooms for two persons. when changed towels twice only give us towels for a person, not for two in twin rooms. not all the persons take breakfst but charge all breakfast with no opportunitty to be refund. One rooms was left one day before, we explained two days before and was charged, even the breakfast. For the total expensed in the hotel I thing this cannot happen. we feel very insatisfied. it is not common for a novotrel and to finish I askwed the invocie in english and refused, I only have in german,so I understand nothing and I have the sense that something else was charged to me with no reason.

AccorHotels certified review
Stephen B. Business - 06/05/2018
« Excellent »

I had a great stay. The staff were very friendly and Helpful

AccorHotels certified review
Lammi Business - 05/05/2018

All good. Why is half of the door for the shower missing. The missing floods the floorin the bathroom.

AccorHotels certified review
Anonymous Business - 01/05/2018
« Very nice hotel in Erlangen »

Really great experience to stay once again. Very nice hotel staff. Clean Room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nan Z., We appreciate your kind words. My team and I would like to thank you for staying with us and hope to welcome you back soon. Sincerely, Andreas Griesbach Front Office Manager

AccorHotels certified review
Sfs Families - 28/04/2018
« Fine »

Staff very friendly and capable; room slightly too small for a "family room"; parking quite expensive; breakfast, cocktail bar, service and hotel amenities very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susanne S., We very much appreciate your comments regarding your stay at the Novotel Erlangen. It is always a pleasure to receive positive feedback. I will share your comments with our team. Sincerely, Andreas Griesbach Front Office Manager

AccorHotels certified review
Paul M. S. Business - 26/04/2018
« Room too hot and disturbed by maintenance many times »

I paid for the upgraded room and the air conditioning did not work at all. The room was very warm and I could not sleep well. I had a “do not disturb” sign on the door and yet early in the morning, both housekeeping and maintenance still knocked on the door three times!

AccorHotels certified review
Anonymous Business - 22/04/2018
« Breakfest could not taken into a buissness pakeage. »

I have to pay more then I have got per dime rate for this date.

AccorHotels certified review
Anonymous Business - 15/04/2018
« Excellent Service »

My experience at the Novotel was excellent. All the staff were professional and friendly. The room was nice. We enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tasneem D., Such beautiful words are a big compliment for us! Thank you for taking the time of rating our hotel. We look forward to welcoming you back soon! Best regards, Andreas Griesbach Front Office Manager

AccorHotels certified review
Anonymous Business - 11/04/2018
« Overall okay »

Friendly staff at reception and restaurant (breakfast) Slow internet Fresh dishes with stains

AccorHotels certified review
Cinzia Families - 10/04/2018
« Great stop-over »

The hotel was easy to find and the receptionist was extremely friendly. The room was spacious and beds were comfortable for all the family. Breakfast excellent and varied as usual. Parking space secured and affordable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cinzia Hamadi, Such beautiful words are a big compliment for us! Thank you for taking the time of rating our hotel. We look forward to welcoming you back soon! Sincerely, Andreas Griesbach Front Office Manager

AccorHotels certified review
Anonymous Business - 09/04/2018
« Great staff & service. »

Always great at this location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vinod Kumar Chopra, Home is where the heart is! And we live by this saying in our hotel and strive to give this feeling back to our guests. We are glad to hear you enjoyed your stay and are happy to welcome you back soon. Best regards, Andreas Griesbach Front Office Manager

AccorHotels certified review
Pedro V. Business - 08/04/2018
« standard experience. »

It was ok, with a very good breakfast. However, bed linen are not ideal....under sheet ( mattress cover is terrible and crate a discomfort sleeping).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pedro Vilaca, Thank you for rating the stay with us. We are looking forward to welcome you again soon. Sincerely, Andreas Griesbach Front Office Manager

AccorHotels certified review
Anonymous Business - 27/03/2018
« people were kind and serve guest in professional way. »

generally satisfied with staffs in hotel, food in restaurant. However, considering Asian guest, hotel may need to prepare the Asian foods as well such as some soups and more vegetables... Also, I would like to point out that more attention to the room stuffs need to be paid. For example, no body washer filled during my stay although it's already empty from check-in day.

AccorHotels certified review
Fff Business - 21/03/2018
« Old bathroom, the rest is fine. »

Very friendly staff, good atmoshere in general - old bathroom and not enough light are the only disadvantages I can say.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olesia Lerokhina, Thank you for rating the stay with us. We are looking forward to welcome you again soon! Best regards, Andreas Griesbach – Front Office Manager

AccorHotels certified review
Anonymous Business - 19/03/2018
« great with one exception »

The front desk staff, great as always, the room clean and comfortable. The fore alarm 3 time during the night however should have been explained and an apology given to the guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathleen M., Thank you for the good scoring. We would like to apologize for the inconveniences you had because of the fire alarm. We got a new fire alarm system and we had some issues with it. The technicians weren’t able to fix the issues at night. Because of the security of all our guests it wasn’t possible to shut the fire alarm system off. Rest assured that such situation will remain an exception. Bes regards, Andreas Griesbach – Front Office Manager

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