Hotel - Novotel Erlangen
Novotel Hotel Novotel Hotel

Novotel Erlangen Hotel

4.0/5 531 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 23:00
    • Opening hours : Week-end 06:30 - 23:00
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 170 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 19 family rooms
  • 1 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,919 reviews

Our guest reviews for Novotel Erlangen

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 531 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
M. A. Business - 05/08/2018 AccorHotels certified review
« dirty »

I am staying often at Novotel hotel, I had the stays scheduled in advance from work, but this will change. I am dissatisfied with overall cleaning; in the rooms there are stains on the floor (chocolate or something like that, dried on the carpet, coffee etc), night stands are not well cleaned just superficially wiped dust, I found the sink dirty... After cleaning service the second day, it was the same. It is obvious that the cleaning is superficial and I don't like it. The shampoo container was twice empty (2 weeks, 2 different rooms); in one of these two cases, that was not refilled at all. I just went buying my own, it was better anyway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madalina A., Thank you for taking the time to tell us about your experience at the Novotel Erlangen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Personally, I will do my utmost to make sure you find a near-perfect room during your stay today. However, should something not be to your satisfaction, please let us know immediately, we will fix it quickly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Falk Bartels General Manager H5…

M Solo - 02/08/2018 AccorHotels certified review
« Very Good »

1. When I needed to extend, although you had challenges, you solve the issue. 2. The fleetness room is OK, can be improved. 3. The bracket was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We appreciate your kind words. My team and I would like to thank you for staying with us and hope to welcome you back soon. Best regards Sylvia Gallenkamp

Anonymous Business - 23/07/2018 AccorHotels certified review
« despite reservation/confirmation, no room when I arrived at night »

despite reservation/confirmation, no room when I arrived at night - alternative stay has been found later

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guido D., Thank you for taking the time to tell us about your experience at the Novotel Erlangen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is not our policy to accommodate our guests in another hotel. We are trying to figure out what went wrong on the day of your arrival and we will take the appropriate measures to avoid such inconveniences in the future. Rest assured that this situation will remain an exception. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Griesbach Front Office Manager

David D. Business - 23/07/2018 AccorHotels certified review
« Stay was excellent, rooms clean and food great »

The room was great, cleaned when asked and no issue with anything in the room. The staff was very helpful, pleasant and accommodating to the few requests I had. Always my first choice when traveling to Erlangen, Germany.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B D., We very much appreciate your comments regarding your stay at the Novotel Erlangen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvia Gallenkamp

Business - 23/07/2018 TripAdvisor review
« Great Hotel, I will come back. »

This hotel is a great place to stay for business trips and family trips. The staff is friendly, the rooms are very comfortable and clean. Also the bar is very nice. I will definitely come back to stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frankaustralianewzea, We very much appreciate your comments regarding your stay at the Novotel Erlangen. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Falk Bartels General Manager H5376-GM@accor.com

Family - 19/07/2018 TripAdvisor review
« Great service »

One night stopover. Staff were very helpful, room was decent (double and double-sofa with kitchenette) and they had even put a dog bowl and blanket in the room. Welcome drink was really appreciated and was nice to have after a long journey, even if I did have to remind them that it was included. Our only criticism they could have instantly provided us with the premium wifi code and welcome drink but overall we were very happy. Parking was nice and secure too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear moravianphil, thank you very much for these wonderful review and also for your stay in the Novotel Erlangen. We hope to see you and your family soon. Kind regards Falk Bartels General Manager h5376-gm@accor.com

Sasa A. Business - 10/07/2018 AccorHotels certified review
« very good »

I am really satisfied with staying at your Hotel, very professional and helpful employees, clean and beautiful rooms suggestion: maybe you need more written boards on your walls using more languages for getting around in Hotel and town of Erlangen? even if you have good stuff members

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sasa A., We very much appreciate your comments regarding your stay at the Novotel Erlangen. We have a virtual concierge in our lobby that you can use any time and in all lagnuages to get directions or recommendations :))) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Griesbach Front Office Manager

Anonymous Business - 09/07/2018 AccorHotels certified review

Good budget type hotel. Rooms would need some improvement to be excellent (harwood flooring, better light, etc.) Room cleaning is poor.

Robert W. Business - 08/07/2018 AccorHotels certified review

When I arrived I was turned away (at 11pm at night) saying no record of my booking and had to go to another hotel for the first night (the person on the desk did help arrange for me to stay at an alternative hotel) , I was then told that I had been found and then started my stay from Monday rather than the Sunday which I had booked. When I left I was given someone else’s bill for a drink which I paid not realising it was not for me, I have been given someone else’s receipts (someone called lukas). Previously my stays have been fine but rather disappointed this time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert W., Thank you for taking the time to tell us about your experience at the Novotel Erlangen. We are very sorry that we could not meet your expectations this time. Your travelnet recently changed the agent to HRS, during this period some reservations were not trasmited to us properly. This was the case with your booking. Additionaly we were fully booked on that day so we couldn't accommodate you for the first night. We regret that this situation happened and we hope that you will give us the opportunity to have a lot of nice stays in our hotel in the future and let this incident become a memory of the past. Best regards, Andreas Griesbach Front Office Manager

Anonymous Business - 04/07/2018 AccorHotels certified review
« Such a friendly staff »

Check in - super friendly Room - spacious with a small terrace In case of question - immediate help Check out - quick and friendly What more can one ask for Thank you staff of Novotel Erlangen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerald N., Home is where the heart is! And we live by this saying in our hotel and strive to give this feeling back to our guests. We are glad to hear you enjoyed your stay and are happy to welcome you back soon. Sincerely, Andreas Griesbach Front Office Manager

Richard R. Couples - 03/07/2018 AccorHotels certified review
« Excellent hotel - comfortable room, lovely breakfast and evening meal, nice outdoor area, very relaxing stay. »

This is our third visit to the Novotel Hotel in Erlangen to visit our family and we would not stay anywhere else. All the staff, from front of house, restaurant to housekeeping are very helpful and are to be congratulated on their professionalism. The bedrooms are well equipped and very comfortable, the breakfast and evening meals are very good and we like the outdoor space, especially in summer. We would not hesitate to recommend your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard R., Home is where the heart is! And we live by this saying in our hotel and strive to give this feeling back to our guests. We are glad to hear you enjoyed your stay and are happy to welcome you back soon. Sincerely, Andreas Griesbach Front Office Manager

Kanya D. Business - 02/07/2018 AccorHotels certified review
« Overall is ok »

Nice room, good breakfast, good staff But I have bad experience about check-out because my limit of credit card. When I check-in, hotel deposit my limit around 1700 Euro. So I have problem when check-out because credit card limit. Hotel staff know that I have problem with the limit, I asked him for cancel 1700 euro on check-in date. He told me he already cancel many time but my credit card still can not use so I have to use another one. and when I came back to my country, my colleague said hotel staff can call to the bank and cancel immediately. In my point of view it is my fault that I didn't check the condition about deposit on check-in date and I want to use one credit card for all room but it will be better if your hotel staff tell me more about this condition and offer more help than this case.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kanya D., We appreciate your comments regarding your stay at the Novotel Erlangen. It is always a pleasure to receive positive feedback. I will talk to our front desk agents regarding the credit card reservation. Rest assured that this situation will remain an exception. Thank you again for sharing your experience! Sincerely, Andreas Griesbach Front Office Manager

Rich Business - 01/07/2018 AccorHotels certified review
« Pleasant »

Very pleasant stay. The room was in need of some maintenance and looked a bit aged but acceptable for a business trip.

Anonymous Business - 27/06/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dreena N., We appreciate your kind words. My team and I would like to thank you for staying with us and hope to welcome you back soon. Sincerely, Andreas Griesbach Front Office Manager

Bj… Business - 26/06/2018 AccorHotels certified review
« Bm »

Welcoming staff and all I need for the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bjoern Magnus B., My team and I want to thank you for your kind words! We are happy to hear that your stay was pleasant. Sincerely, Andreas Griesbach Front Office Manager

Kanapot Business - 25/06/2018 AccorHotels certified review
« Convenient »

1. The bed is too soft 2. The facility is not payed ttention such as facial tissue is not filled

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kanapot H., We appreciate your comments regarding your stay at the Novotel Erlangen. I will forward your comment to our housekeeping. We will take the appropiate meassures to avoid such inconveniences in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Griesbach Front Office Manager

Family - 21/06/2018 TripAdvisor review
« good located hotel and silent »

The staff was Okay. We got an appartment eith a little kitchen and so we could make our breakfast and coffee in our room. The breakfast continue to be very expensive but we had this alternative. The place is very silent. Also you must pay € 12 per day for the parking and so the final price of the 3 days was high!

Marlo P. Families - 05/06/2018 AccorHotels certified review
« On a good standard »

It was the first time I had a Standard room after usually booking Executive Rooms. I have to say that the Standard Room was lacking some basics I was used to: A bigger bathroom, a fridge and bigger lockers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marlo P., Thank you for staying at Novotel Erlangen! We are very glad to hear that you enjoyed your stay with us. Sincerely, Andreas Griesbach Front Office Manager

Marko L. Business - 01/06/2018 AccorHotels certified review
« Lack of basics »

Pro: Clean, friendly personal, additional pillows in the closet if needed. Very small gym, but at least something Room for improvements: Nowhere a possibility to dry wet running clothes, no refrigerator available to cool anything, no free water, ironer is not available in room and can be requested (if lucky and available). Breakfast quite expensive for an average buffet, the room has no power when leaving it and temperature control is deactivated (it was 30 degrees outside and very uncomfortable sticky in the room). The shower is very small and attached handle is not facing down so most water will leave to the outside (quite messy). The Wifi access is very cumbersome with required mandtory personal information request. It was so slow that skype did not even work. Offering paid WiFi for 6ish EUR to have some working internet was just ridiculous. I decided to not purchase high speed internet. for that amount. Plus I can not make any reservations with your hotel to provide booking consistency for my many month's presences in Erlangen. I was referred to our company travel agency portal to make bookings. When entering the hotel the first thing that is presented to guests are the house rules (smoking FORBIDDEN, Additional guest costs X, etc). It appears that guests are first told what our responsibilities are then having a customer service and guest welcoming mindset. All summarized. I am quite disappointed with the level of service provided and the associated mindset. Once I arrived in Erlangen in January I was looking to stay continuously with the hotel, but because of the above its not happening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marko L., Thank you for taking the time to tell us about your experience with us. As you can see in many online reviews, our breakfast buffet is highly rated and not viewed as an average buffet. We sincerely regret that you have this perception because we pay a lot of attention to a good price-performance ratio. Regarding the Wifi I would like to inform you that you will always get free access to our premium wifi once you reached the Le Club Silver Status. You only need to stay 6 more nights to reach that. :) We are asked by the companies to refer our guests to the company travel agency, the bookings should always be made through the agency. There you can book for the whole year and you will get the contracted room rate. The house rules you saw at the time of check in, were written there because the Beer Festival “Bergkirchweih” took place in Erlangen and during this period it is essential for us to inform our guests about the rules. The rules are only shown during the festival period. Marko L., we sincerely regret that you felt disappointed. Believe me, we have a lot of frequent guests from Accenture and they are very happy with our service and the quality of the accommodation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Griesbach Front Office Manager

Anonymous Business - 28/05/2018 AccorHotels certified review
« Pretty good »

Pleasant. Know the hotel. Unfortunately, I was given a room being occupied. The service team moved my luggage to another (better) room during the evening.

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