Hotel - Novotel Erlangen
Novotel Hotel Novotel Hotel

Novotel Erlangen Hotel

4.0/5 551 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 23:00
    • Opening hours : Week-end 06:30 - 23:00
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 170 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 19 family rooms
  • 1 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,260 reviews

Our guest reviews for Novotel Erlangen

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 551 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 08/12/2018 AccorHotels certified review
« Good Service »

Accommodations are good as always. However, I've noticed last few stays I am no longer automatically receiving a complimentary bath robe in the room as part of the Executive Room privileges, and have had to ask to receive one every time. Also, the parking garage machine is still giving issues, and it has been like this for more than a year. I had a major issue yesterday morning when I had to leave the parking garage at 4:45am for an early flight as the parking gate did not lift up with my ticket, so I had run inside to get a new ticket, and frankly the attendant at the front desk was not very polite, saying the parking machine was fixed, but obviously it was not fixed if I could not get out of the parking garage. Please finally fix this parking garage issue as it has really been too long to have this type of issue for customers. I would like to recognize Ioanis Antonopoulos for outstanding customer service. He has always been super friendly, solution-oriented, and makes me feel so welcome at the hotel.

R. Couples - 04/12/2018 AccorHotels certified review
« Lovely hotel »

Excellent staff, accommodation, food and facilities, plus only a short walk from town.

Kc Families - 03/12/2018 AccorHotels certified review
« Lucky stay »

We had an upgrade due to some reason. Room came with kitchen. It also prepared with welcome drink and cookies where it suppose to be for a cancelled guest. Well, it was our day in this hotel!!

Lone D. K. Business - 29/11/2018 AccorHotels certified review
« Old meat »

In the cafe two of us ordered steak. The meat was clearly two old. It was disgusting. We got something else without discussion, and with reduced price. The waitress was very nice. But shame on the kitchen.

Anonymous Business - 20/11/2018 AccorHotels certified review
« Good except taxi service »

Asked front desk to arrange a taxi for morning to airport who would accept AMEX, but they forgot. They arranged for me in am and I waited about 15 minutes, but the taxi refused my AMEX as often happens on my stays here at the Novotel. The hotel management resolved, but would be great if they could resolve this in future with their vendor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederick Scott V., Thank you very much for taking the time to rate your stay with us. The taxi office in Erlangen informed us that all the taxis they send to us accept credit cards. Please do me a favor, if this happens again, note the taxi number and I will contact the taxi office. We want to make sure that this situation will remain en exception in the future. Unfortunately we have no influence on the waiting time, normally it takes between 2 and 5 minutes to get a taxi but sometimes it can take a bit longer. We ask for your understanding. Our team is looking forward to welcome you again soon in Erlangen :-) Best regards, Andreas Griesbach Front Office Manager

John R. Business - 19/11/2018 AccorHotels certified review
« Good »

Easy and Friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear John R., Thank you for staying at Novotel Erlangen! We are very glad to hear that you enjoyed your stay with us. Sincerely, Andreas Griesbach Front Office Manager

Kai Z. Business - 15/11/2018 AccorHotels certified review
« Good hotel, but overpriced »

I always enjoy staying at the Novotel in Erlangen, but >200Eur per night for those small rooms is not to justify and I will not stay for this rate at the hotel again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kai-Uwe z., Thank you for taking the time to tell us about your experience at the Novotel Erlangen. I am sorry that we could not meet your expectations. The BrauBeviale fair took place during the period of your stay in Erlangen. Our prices are also based on fairs and events, during this time the prices are higher than outside the fair times. We ask for your understanding. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Griesbach Front Office Manager

O. M. Business - 06/11/2018 AccorHotels certified review
« Satisfied »

It’s not my first time and I’m frequent traveler and already have few more bookings at Novotel. Overall satisfied but if the room would have a small fridge the stay would be more satisfying:)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Osamah M., My team and I want to thank you for your kind words! We are happy to hear that your stay was pleasant. Best regards, Andreas Griesbach Front Office Manager

Mr E. H. Business - 02/11/2018 AccorHotels certified review
« Short stay but staff and hotel very nice »

Very relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erdil H., We appreciate your kind words. My team and I would like to thank you for staying with us and hope to welcome you back soon. Kind regards, Andreas Griesbach Front Office Manager

Anonymous Business - 30/10/2018 AccorHotels certified review

Very pleasant. Each employee played a big role in making my stay a relaxed and comfortable one while I was away from my home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Novlette J., We appreciate your kind words. My team and I would like to thank you for staying with us and hope to welcome you back soon. Best regards, Andreas Griesbach Front Office Manager

Ian Business - 25/10/2018 AccorHotels certified review
« Good location »

The room was very warm even with the air conditioning set at 18 degrees

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian David G., My team and I want to thank you for your kind words! I will forward your comment to our technician, he will check the air condition to make sure that it is working perfectly. We hope to welcome you again soon in Erlangen. Sincerely, Andreas Griesbach Front Office Manager

Al B. Business - 23/10/2018 AccorHotels certified review
« Fantastic Hotel »

We use the Novotel Erlangen regularly and I very much enjoy this hotel. The staff are friendly and recognise us every time we stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Al B., Thank you for staying at Novotel Erlangen! We are very glad to hear that you enjoyed your stay with us. Our Team is looking forward to welcome you back soon! :-) Sincerely, Andreas Griesbach Front Office Manager

Dan E. Business - 21/10/2018 AccorHotels certified review
« I would have expected better conditions »

Air conditioning did not work. Consequently, some rooms were extremely warm. I have moved to another room during my stay - it was also too warm. On top of this, the rooms facing the front of the hotel (e.g. 117) immediately fill with cigarette smoke when the window is opened, due to a "smoking corner" active just outside the entrance. I have been in hotels with smoking rooms where the non-smoking rooms are much better isolated from smoke. I think this requires some attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan E., Thank you for your feedback. Our air conditioning system is set so that the cooling function switches to the heating function when the outside temperature is below 18 degrees. With this setting we want to support our environmental program "Planet21" by saving a lot of energy. Of course it's annoying that you couldn't open your window to cool the room because people were smoking in front of the entrance. Allow me to point out that reception staff are always at your disposal to solve such problems. We hope that you will give us the chance to convince you of our good service quality in the future. Best regards, Andreas Griesbach Front Office Manager

Hj S. Families - 08/10/2018 AccorHotels certified review
« Great value for price »

Clean room, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hans Juergen S., My team and I want to thank you for your kind words! We are happy to hear that your stay was pleasant. Sincerely, Andreas Griesbach Front Office Manager

A. Business - 04/10/2018 AccorHotels certified review
« One of the best hotel in Erlangen with a very good friendly staff »

I have stayed many times at Novotel Erlagen in the past couple of months. Every staff was very friendly and the breakfast service was excellent. Would definitely like to come back in the near future for every stay at Erlangen!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Avinash A., Home is where the heart is! And we live by this saying in our hotel and strive to give this feeling back to our guests. We are glad to hear you enjoyed your stay and are happy to welcome you back soon. :)))) Sincerely, Andreas Griesbach Front Office Manager

Anonymous Business - 02/10/2018 AccorHotels certified review
« More attention to detail will be appreciated »

Overall it was fine. Some small but disappointing things, like: room was not ready despite only arriving at the hotel at 16:00 - no apologies or drinks offered or anything to make up for it. On days where I chose to skip the room cleaning (saving the hotel money) coffee and tea supplies were not restocked properly (for example only tea, no coffee). The shower leaks a lot of water onto the bathroom floor, so much that the mat is completely soaking wet - needing a second towel to dry up all the water from the floor after each shower. Despite being a long stay (6 nights) from a repeat visitor (this was my 3rd stay at the hotel in <18 months), it didn't feel like the staff made any effort to make it more comfortable or take into account the needs of a longer term stay (not enough hangers in the wardrobe, difficulty in obtaining an ironing board, etc). There are some small touches that can make a longer hotel stay much more pleasant, but it seems the team at Novotel Erlangen don't treat longer term visitors any different to short term / single night visitors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rudolf Conradie , Thank you for taking the time to tell us about your experience at the Novotel Erlangen. I am sorry that your experience did not meet your expectations. We have discussed your comment with our team and we will take the appropiate measueres to avoid such inconveniences in the future. Sometimes all the ironing boards are in use but therefore we have an ironing room oin the 4th floor open any time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Griesbach Front Office Manager

Business - 27/09/2018 TripAdvisor review
« A very pleasant stay... »

A very pleasant hotel. Good localization. Good breakfast. High-level service, however, the furnishings of the rooms and their size compared to the price fails. I would expect a bit better standard for a 4 * hotel compared to other of this category

Etienne C. Families - 17/09/2018 AccorHotels certified review
« nice executive touches »

Room was spacious. It would be nice to explain the executive touch at check-in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Etienne C., Such beautiful words are a big compliment for us! We will improve the check in process, thank you for the advice. We look forward to welcoming you back soon! Sincerely, Andreas Griesbach Front Office Manager

Michael Business - 11/09/2018 AccorHotels certified review
« Very clean and comfortable, excellent breakfast »

Above average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael L., Such beautiful words are a big compliment for us! Thank you for taking the time of rating our hotel. We look forward to welcoming you back soon! Sincerely, Andreas Griesbach Front Office Manager

Sally S. Couples - 03/09/2018 AccorHotels certified review

A good hotel for an overnight stay whilst driving down through Germany

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally S., Thank you for staying at Novotel Erlangen! We are very glad to hear that you enjoyed your stay with us. Sincerely, Andreas Griesbach Front Office Manager

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