Hotel - Mercure Hotel Erfurt Altstadt
Mercure Hotel Mercure Hotel

Mercure Hotel Erfurt Altstadt

4.0/5 578 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
    • Accessible bathroom (Nearby)
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Hairdressing salon  (Nearby)

Leisure and activities

  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-21:00
    • Opening hours : Week-end 07:00-21:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
See all services

Hotel location

Our rooms

Experience contemporary comfort in a historic atmosphere. At the 4-star Mercure Hotel Erfurt Altstadt, you have the choice between Standard, Superior and comfortable Privilege Rooms. Privilege Rooms overlook the peacefulcourtyard. We have a specially adapted room available for guests with reduced mobility. All 141 rooms have free WIFI. One child aged up to 12 can sleep in their parents' room for free. Your pet is also welcome (for a charge of EUR 7 per night).

  • 141 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,355 reviews

Our guest reviews for Mercure Hotel Erfurt Altstadt

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 578 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Antoinette Couples - 14/07/2018 AccorHotels certified review
« Comfortable, excellent location and good parking. »

We were in room 129. Nice room but, it stunk of cigarette smoke. Directly below our room was an exit where at anytime of the day or night staff and guests stood smoking and talking. Yes, even late at night so the noise and smoke wafted up into ours and other rooms. Warm days and nights so we had to leave the window open. A smoke free property should be just that and this should include near the building. Loved the coffee machine and complimentary goodies.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antoinette P., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will pass on the problem of smoke nuisance to the hotel management At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

Dr. P. W. Business - 02/07/2018 AccorHotels certified review
« Our time at the Alstadt Mercure in Erfurt was again very satisfying. »

The experience was great. The staff was courteous as usual. I have travelled to Erfurt for six years in a row and have stayed with Mercure for five of those years. I don't anticipate staying in another hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Matthias H. Business - 18/05/2018 AccorHotels certified review
« Great place to stay overnight in Erfurt »

Room 232 was very nice. Quite and clean. Sauna was very nice too. Hotel staff helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Sean A. Couples - 03/05/2018 AccorHotels certified review
« Good hotel, simple but well done. Good room, clean, hard bed, breakfast good but expensive »

Extra: We were asked if we wanted breakfast at check-in, but not told about the cost, which was very high. I wish we would have been aware before deciding. However, I loved the chalkboard quote in the breakfast room, staff was helpful in finding my lost scarf, and desk held our bags on our last day in Erfurt

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Ismaël B. Solo - 11/04/2018 AccorHotels certified review
« very pleasant experience »

I had a pleasant stay at your hotel. Especially the very professional way in which the receptionist handled the check-in procedure deserves to be mentioned; In all other respects I got what I am accustomed to get at a Mercure hotel: comfortable, spacious room in a beautiful environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Erfurt Families - 07/04/2018 AccorHotels certified review
« 1 night with baby »

nothing really special to mention, except politeness and friendliness of the staff allowing a 2 year old child to share the room with us without a charge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

G. Couples - 03/04/2018 AccorHotels certified review
« Ostern in Erfurt/Weimar »

War alles absolut Top.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr G., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Kathy Heinze Guest relation

Mags Solo - 26/03/2018 AccorHotels certified review
« Excellent Location »

Very pleasant. Room was very good size. Could not find anything to fault, although radiator was very well hidden. But once I found it, the room warmed up very quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Ajw Couples - 13/03/2018 AccorHotels certified review
« Sehr gut »

great

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr W., vielen Dank für die sehr gute Bewertung unseres Hotel nach Ihrem Aufenthalt. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Stefan Götz Direktor

Omar B. H. Business - 11/03/2018 AccorHotels certified review
« Room cleane and good. »

Room clean and good. The room service also very good also.. But there was a smooking area below my room so the smell came in the room if the window was open.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

Anonymous Business - 09/03/2018 AccorHotels certified review
« It was a pleasant stay for 2 nights »

I had a warm welcome. Everything was ok. The room was rather small, but everything ok, clean and quite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

Peeter Business - 21/02/2018 AccorHotels certified review
« Stay in Mercure Erfurt »

It was good stay. Big thank to staff, they hold me a car place!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Anonymous Business - 07/02/2018 AccorHotels certified review
« Not very pleasant »

The room was furnished very old and the bed was uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sezin L., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

David W. Business - 16/01/2018 AccorHotels certified review
« Very good first time stay in the Mercure Erfurt »

Very good location and accessibility to the hotel indeed. I've stayed in a number of different hotels in Erfurt and was impressed with the facilities, ease of check in and help and support from the friendly Reception team as I had to make amendments at short notice to my stay. I would definitely look to stay here again and it is in a good location from which to explore the city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Bob Business - 14/01/2018 AccorHotels certified review
« Fine »

Comfortable beds, nice bathroom but as ever the hotel is too hot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Adrian Couples - 20/12/2017 AccorHotels certified review
« Erfurt Mercure has great customer service! »

The people in this hotel are really great. The breakfast was very good and the price and location were excellent also. The room could be a little updated but in general it was fine and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

Brother Business - 17/11/2017 AccorHotels certified review
« Brother »

alles perfekt

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr B., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Kathy Heinze Guest relation

Albert Solo - 04/11/2017 AccorHotels certified review
« Excellent »

Excellent. Helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

johnbR8140CG Couples - 24/09/2017 TripAdvisor review
« Great hotel in good location »

We spent 3 nights at this great hotel in a prime location in Erfurt. The superior room was very comfortable and spacious, the breakfast excellent and the underground car park a bonus. The front desk staff were extremely helpful and knowledgeable. This all made for a very memorable visit. We would definitely stay here again.

Damian Business - 23/09/2017 AccorHotels certified review
« Great hotel »

I like to stay in this hotel every time I am in Erfurt. The location is great, the hotel is very nicely decorated and has great facilities. The staff are all very pleasant and helpful. The breakfast is great and most important the rooms are comfortable, well equipped and pleasant to spend time in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

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