Hotel - Mercure Hotel Erfurt Altstadt
Mercure Hotel Mercure Hotel

Mercure Hotel Erfurt Altstadt

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4.0/5 543 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Nearby)
    • Reduced mobility facilities (Nearby)
    • Accessible bathroom (Nearby)
  • Pet allowed 7  EUR
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Hairdressing salon  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-21:00
    • Opening hours : Week-end 07:00-21:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
See all services

Hotel location

Our rooms

Experience contemporary comfort in a historic atmosphere. At the 4-star Mercure Hotel Erfurt Altstadt, you have the choice between Standard, Superior and comfortable Privilege Rooms. Privilege Rooms overlook the peacefulcourtyard. We have a specially adapted room available for guests with reduced mobility. All 141 rooms have free WIFI. One child aged up to 12 can sleep in their parents' room for free. Your pet is also welcome (for a charge of EUR 7 per night).

  • 141 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 4,025 reviews

Our guest reviews for Mercure Hotel Erfurt Altstadt

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 543 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ismaël B. Solo - 11/04/2018
« very pleasant experience »

I had a pleasant stay at your hotel. Especially the very professional way in which the receptionist handled the check-in procedure deserves to be mentioned; In all other respects I got what I am accustomed to get at a Mercure hotel: comfortable, spacious room in a beautiful environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

AccorHotels certified review
Erfurt Families - 07/04/2018
« 1 night with baby »

nothing really special to mention, except politeness and friendliness of the staff allowing a 2 year old child to share the room with us without a charge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

AccorHotels certified review
G. Couples - 03/04/2018
« Ostern in Erfurt/Weimar »

War alles absolut Top.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr G., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Kathy Heinze Guest relation

AccorHotels certified review
Mags Solo - 26/03/2018
« Excellent Location »

Very pleasant. Room was very good size. Could not find anything to fault, although radiator was very well hidden. But once I found it, the room warmed up very quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

AccorHotels certified review
Ajw Couples - 13/03/2018
« Sehr gut »

great

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr W., vielen Dank für die sehr gute Bewertung unseres Hotel nach Ihrem Aufenthalt. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Stefan Götz Direktor

AccorHotels certified review
Omar B. H. Business - 11/03/2018
« Room cleane and good. »

Room clean and good. The room service also very good also.. But there was a smooking area below my room so the smell came in the room if the window was open.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

AccorHotels certified review
Anonymous Business - 09/03/2018
« It was a pleasant stay for 2 nights »

I had a warm welcome. Everything was ok. The room was rather small, but everything ok, clean and quite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefan Götz Manager

AccorHotels certified review
Peeter Business - 21/02/2018
« Stay in Mercure Erfurt »

It was good stay. Big thank to staff, they hold me a car place!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

AccorHotels certified review
Anonymous Business - 07/02/2018
« Not very pleasant »

The room was furnished very old and the bed was uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sezin L., thank you for taking the time to tell us about your experience at the Mercure Hotel Erfurt Altstadt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathy Heinze Guest relation

AccorHotels certified review
David W. Business - 16/01/2018
« Very good first time stay in the Mercure Erfurt »

Very good location and accessibility to the hotel indeed. I've stayed in a number of different hotels in Erfurt and was impressed with the facilities, ease of check in and help and support from the friendly Reception team as I had to make amendments at short notice to my stay. I would definitely look to stay here again and it is in a good location from which to explore the city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

AccorHotels certified review
Bob Business - 14/01/2018
« Fine »

Comfortable beds, nice bathroom but as ever the hotel is too hot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

AccorHotels certified review
Adrian Couples - 20/12/2017
« Erfurt Mercure has great customer service! »

The people in this hotel are really great. The breakfast was very good and the price and location were excellent also. The room could be a little updated but in general it was fine and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

AccorHotels certified review
Brother Business - 17/11/2017
« Brother »

alles perfekt

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr B., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Kathy Heinze Guest relation

AccorHotels certified review
Albert Solo - 04/11/2017
« Excellent »

Excellent. Helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

TripAdvisor review
johnbR8140CG Couples - 24/09/2017
« Great hotel in good location »

We spent 3 nights at this great hotel in a prime location in Erfurt. The superior room was very comfortable and spacious, the breakfast excellent and the underground car park a bonus. The front desk staff were extremely helpful and knowledgeable. This all made for a very memorable visit. We would definitely stay here again.

AccorHotels certified review
Damian Business - 23/09/2017
« Great hotel »

I like to stay in this hotel every time I am in Erfurt. The location is great, the hotel is very nicely decorated and has great facilities. The staff are all very pleasant and helpful. The breakfast is great and most important the rooms are comfortable, well equipped and pleasant to spend time in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

AccorHotels certified review
Immo C. Business - 18/09/2017

Satisfies with my stay, actually no complaints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathy Heinze Guest relation

AccorHotels certified review
Sue H. Couples - 14/09/2017
« Great once we arrived »

Very warm welcome received by all members of staff. Room quite small but everything located in the right place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan H. thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alexandra Stüppardt Direktion Mercure Hotel Erfurt Altstadt

AccorHotels certified review
John L. G. Couples - 06/09/2017
« Very enjoyable stay in Erfurt »

Our stay was very pleasant, the staff was always friendly, helpful, and professional. We also enjoyed the breakfast buffet and the service was very good. The wellness facility was first-rate. .We had the larger garden view room and are still not sure how the mini-bar worked, if the contents was available to us without additional expense or not. We could not get the coffee machine in our room to work, and we think it was replaced but still could not get it to work. We left the windows open, and a few mosquitoes found their way into our room. My wife was fine but they nailed me. You may want to consider an eradication program so they don't bother future guests. However, none of these things detracted from a very satisfactory experience overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John G., We very much appreciate your comments regarding your stay at the Mercure Hotel Erfurt Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefan Götz Manager

AccorHotels certified review
Anonymous Couples - 03/09/2017
« Great overnight stay »

Easy parking, nicely kept rooms and good staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa C. thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alexandra Stüppardt Direktion Mercure Hotel Erfurt Altstadt

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