Mercure Hotel Duesseldorf City Center 4 stars

TripAdvisor rating 3.5/5 1,003 reviews
Mercure Hotel Duesseldorf City Center
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Hotel extras

  • In the heart of Dusseldorf, our guests are not far from Königsallee and the old town and

  • 163 rooms across 5 categories! All rooms are equipped with air conditioning, flat-screen TV

  • 3 meeting rooms with modern, professional equipment and natural lighting

  • Our parking garage has 52 CCTV-monitored parking spaces

  • Free WIFI available throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Well-being
  • Babysitting on request
  • Tennis
  • Beach and water sports
  • Other sports activities
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210
duesseldorf
germany

Tel: +4921135540

Fax: (+49)211/3554500

Contact email

Check-in from 15h00

Check out up to 12h00

  • 834,737,752,721 :   MAIN STATION

  • 704,709,719 :   STRESEMANNPLATZ

  • By plane

    DUESSELDORF AIRPORT At 8km / 4.97 miles

  • By train

    MAIN STATION At 0.3km / 0.19 miles

GPS :51.21939, 6.787725

Currently, close to our hotel

Summerjam Festival

From 05/07/2019 to 07/07/2019

At 24 km

Our accommodations

At the 4-star Mercure Hotel Düsseldorf City Center, you can choose between Standard single, double and twin rooms and Privilege Rooms with a double bed. Privilege Suites are equipped with a king-size bed, Superior Suites with a double bed All 163 rooms are air conditioned and have free WIFI. One child aged up to 12 years may stay in the parents' room free of charge. Your pet is also welcome (surcharge EUR 6/night).

Standard Room with double bed

  • Max. number of persons: x3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room with single bed

  • Max. number of persons: x1
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with a double bed

  • Max. number of persons: x3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with one double bed

  • Max. number of persons: x3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Suite with king-size bed

  • Max. number of persons: x2
  • Area: From 50
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

QUATRE SAISON

Type of cuisine: Regional

Enjoy culinary delights at the "Quatre Saison" restaurant with a selection of international delicacies and regional specialties. Opening hours: Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'APERO

Photo non contractuelle / Strictly non binding

Enjoy a cool Altbier or another refreshing drink at our "L'apero" bar, as well as hot and cold snacks. Opening times: Mon-Thurs from midday until midnight, Fri and Sat from midday until 1AM, Sundays and public holidays 3-10PM.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 80 m²

  • Maximum capacity: 80 people

Find out more
Mercure Hotel Duesseldorf City Center Meeting Room

Our guest reviews for
Mercure Hotel Duesseldorf City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,846 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,003 reviews

Mediocre hotel with good location

Customer review rating 4.3/5

Oleg Couples - 19/05/2019 AccorHotels certified review

Mediocre hotel in the city center. The location is perfect. The staff is friendly. The rooms are quite old and not clean. In general, a good option for one night stay.

Dear Mr. P., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. Thank you very much for the bgreat remarks on the staff. I do acknowledge, however, that there is still “room for improvement” regarding the house-keeping. Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good stay in convenient location

Customer review rating 4.3/5

L. Couples - 19/05/2019 AccorHotels certified review

The hotel was clean with kind staff and good breakfast. The staff cleaned my room everyday with good quality. A new glass of water was provided for free as well. I had some issue with TV as the receiver was not able to receive the satellite signal. Also, bath tub was not able to contain the water inside as the drainage problem.

Dear Mr. L., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive review, the nice Feedback on the staff, and also for your critique and suggestions on improvement regarding the facilities. We take your input very seriously and I have already discussed it with the colleagues. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Great Service and Time

Customer review rating 4.3/5

Anonymous Solo - 18/05/2019 AccorHotels certified review

As always the service is great and the place is enjoyable. The only issue was the lack of croissants on Sunday.

Dear Mr. S., Thank you for taking the time to review your last stay at Mercure Hotel Düsseldorf City Center. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us one more time. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Mercure hotel Düsseldorf

Customer review rating 4.3/5

Inge Solo - 14/05/2019 AccorHotels certified review

Great hotel naar Düsseldorf hbf. Cosy, clean room with big shower. Breakfast was ver nice. Personel was very friendly and helpful.

Dear Ms. M., Thank you for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Welcoming and comfortable in good location

Customer review rating 4.3/5

Terence M. K. Couples - 12/05/2019 AccorHotels certified review

Location near the old town, the river and the railway station was great. The hotel offered friendly service and was well appointed.

Dear Mr. K., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the nice comments. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Nice to be welcomed back as a loyal guest

Customer review rating 4.3/5

David Business - 11/05/2019 AccorHotels certified review

Arriving from the airport via public transport it was nice after a quick walk from the Main Station to greeted by Jorg and handed my key. My request for a quiet room was met and room # 317 was an excellent option. On departure i was pleased to be greeted by Jessica Skiba as a welcomed guest.

Dear Mr. Y., Thank you for staying with us again at Mercure Hotel Düsseldorf City Center and for taking the time to review your visit. It was our pleasure to have you as our guest one more time. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

enjoyable and convenient

Customer review rating 4.3/5

Ian W. Solo - 09/05/2019 AccorHotels certified review

Adequate enough for my needs

Dear Mr. w., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good Location

Customer review rating 4.3/5

Ammar A. A. Solo - 07/05/2019 AccorHotels certified review

The hotel located close to the shopping street, friendly staff. The room is good and clean.

Dear Mr. Al A., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel Düsseldorf City Center, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

I couldn't sleep very well during my stay due to the high temperature and noise.

Customer review rating 4.3/5

Anonymous Families - 06/05/2019 AccorHotels certified review

The temperature on the room was extremely high (above 27) and I couldn't sleep. When I asked reception they told me to open the window. That didn't helped either as there was a lot of noise coming from outside. The ventilation on the bathroom was not working, so every time I had to take a bath, The room got even warmer. They also said that they only turned on the Airco during Summer season... I think the hotel should look forward into the comfort of their customers than rather their own budget. There are ways to limit the use per room, or lowering the warming levels. The window also didn't provide good noise isolation from the street. Even closed you can hear everything from outside. The cleaness of the room was not very good. Carpets where smelly and toilet also (sewers smell). I am honestly very disappointed with this hotel and definitely I will never stay again. The price of the food was very expensive. €18 for a simple burger is too much. The room didn't have even a small fridge or a minibar to keep things cool.

Dear Mr. A., I would like to offer my sincere apologies for the faults and human errors regarding the house-keeping, the air condition and the service. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel Düsseldorf City Center. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

So so

Customer review rating 4.3/5

Anonymous Solo - 03/05/2019 AccorHotels certified review

Beds are not good and I got backache

Dear Ms. Z., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Düsseldorf City Center. We regret that your experience with our hotel, our service and especially the bed did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Great location. Close to station and old town

Customer review rating 4.3/5

David H. Business - 02/05/2019 AccorHotels certified review

Extremely friendly staff and confortable rooms. Maybe could do with a small modernisation programme as furniture is very old fashioned

Dear Ms. F., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

I had a nice stay in this hotel

Customer review rating 4.3/5

Daniel B. Couples - 30/04/2019 AccorHotels certified review

Staff is helpful. Clean room. If the balcony would have 2 chairs and a table would be exceptional.

Dear Mr. B., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel Düsseldorf City Center, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

nice hotel in need of some updating

Customer review rating 4.3/5

Joe N. Solo - 29/04/2019 AccorHotels certified review

The hotel is close to the Hauptbahnhof and as such is very convenient especially for a late arrival. The hotel feels a little tired and old fashioned, for example the room had no USB ports which seems a little basic now to be missing in all but the cheapest of hotels. Breakfast was OK but at 19 Euros it was quite expensive.

Dear Mr. N., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are glad that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. Please allow me to inform you, that we just startet the refurbishment .We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Nice place to stay

Customer review rating 4.3/5

Elena Couples - 28/04/2019 AccorHotels certified review

Comfortable, modern and cosy room

Dear Ms. R., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the nice comments. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com
Customer review rating 4.3/5

Keith Couples - 23/04/2019 AccorHotels certified review

Very pleasant. Travelling by public transport it was a bonus being so close to the main station. Staff friendly and helpful.

Dear Mr. B., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel Düsseldorf City Center, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Large room/ good location

Customer review rating 4.3/5

Anonymous Families - 23/04/2019 AccorHotels certified review

Large room but very old furniture

Dear Mr. a., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I do acknowledge that there is still “room for improvement” regarding yopur room. Please be assured that this particular issue will be addressed and I am happy to inform yopu, the the renovation has just started. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com
Customer review rating 4.3/5

Ivonne Families - 19/04/2019 AccorHotels certified review

Alles top

Sehr geehrte Frau Möser, es war uns eine Freude, dass wir Ihr Gastgeber sein durften. Ein herzliches Dankeschön dafür und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Mercure Hotel Düsseldorf City Center zu bewerten. Wir freuen uns sehr darüber, dass wir Sie mit unserem Service überzeugen konnten und Sie sich bei uns rundum wohl gefühlt haben. Es tut gut zu wissen, dass wir unseren hohen Anspruch an Gastfreundschaft erfüllen konnten und Sie mit uns zufrieden waren. Auch im Namen meines Teams bedanke ich mich für die ausgezeichnete Bewertung, die Bestnoten in fast allen Kategorien und das Resümee "Alles top". Nun hoffen wir, dass Sie uns bald wieder besuchen und es uns dann abermals gelingen wird, Ihnen einen angenehmen Aufenthalt zu ermöglichen. Bis dahin mit den besten Grüßen, Ihr Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com
Customer review rating 4.3/5

Anonymous Business - 18/04/2019 AccorHotels certified review

Room was very very oldish, Service was good though.

Sehr geehrte Frau B., herzlichen Dank für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Mercure Hotel Düsseldorf City Center zu bewerten. Es tut mir sehr leid, dass Ihnen unser Haus wenig zugesagt hat. Ich entschuldige mich aufrichtig für etwaige Unannehmlichkeiten und bitte um Verständnis für ein Hotel, das – obwohl noch gut in Schuss – aufgrund seines Alters manch top-modernes Detail vermissen lässt und Abnutzungserscheinungen zeigt. Seien Sie aber bitte versichert, dass entsprechende Renovierungsmaßnahmen bereits in der Umsetzung sind. Es wäre uns eine Freude, Sie wieder in Düsseldorf und bei uns im Hotel begrüßen zu dürfen. Mit herzlichen Grüßen, Ihr Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Poor renovated accomodation

Customer review rating 4.3/5

Andy Business - 15/04/2019 AccorHotels certified review

Awful experience. No air con, told to open window and could hear sirens all night. Basic standard, paintwork and renovation in corridor. Awful 1/10- will not stay here ever again

Dear Mr. I., I would like to offer my sincere apologies for the faults and problems regarding the room and our service. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel Düsseldorf City Center. Now I would like to ask you to give us another chance. I very much hope that on your next visit we will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Everything was fine, staff were friendly.

Customer review rating 4.3/5

James B. Solo - 15/04/2019 AccorHotels certified review

Everything was as it should have been. One small criticism was that I could have done with bottle of water being replenished on 2nd day.

Dear Mr. B., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel Düsseldorf City Center, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com
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