Hotel - Mercure Hotel Duesseldorf City Center
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf City Center

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3.5/5 835 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 6  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 6  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)
  • Concierge

Leisure and activities

  • Well-being  (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
    • Tanning salon (Paying, Nearby)
  • Babysitting on request
  • Tennis  (Nearby)
    • Grass tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Badminton (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Darts (Paying, Nearby)
    • Football (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Karting facilities (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30-22:00
    • Opening hours : Week-end 6:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Düsseldorf City Center, you can choose between Standard single, double and twin rooms and Privilege Rooms with a double bed. Privilege Suites are equipped with a king-size bed, Superior Suites with a double bedAll 163 rooms are air conditioned and have free WIFI. One child aged up to 12 years may stay in the parents' room free of charge. Your pet is also welcome (surcharge EUR 6/night).

  • 163 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,415 reviews

Our guest reviews for Mercure Hotel Duesseldorf City Center

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 835 reviews
TripAdvisor review
Business - 22/11/2017
« Value for money »

Nice clean hotel. Nothing fancy, but great price. I think that someone had smoked in my room and that wasn't so nice. Good breakfast. Good service in the reception. Palm trees outside in Novermber in Dusseldorf?!

TripAdvisor review
Business - 19/11/2017
« MEDICA TIMES is catch of MONEY TIMES »

Because I and my collague were on MEDICA Trade fair, we have payed ENORMOUS PRICE compared to quality of the hotel. A room below average (more than a train compartment) ON A PRICE OF "SEVEN STAR ALL INCLUDED HOLIDAY VILLAGE". Blieve in me, Breakfasts were EXTRA on 19€ !!!!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your feedback. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager

AccorHotels certified review
Arun Business - 17/11/2017
« Arun »

Arrogant check in staff

AccorHotels certified review
Anonymous Solo - 16/11/2017
« Incroyable mais vrai. »

I have been there at least 20 times before and always in the same room. As I stay 3-7 days each time it s important to have a room where you feel good. Each time I call the hotel to be sure that my room is free, if not I can change arrivalday. This time you had about150 empty rooms but you gave my room to someone else.......... This is not serious! So now you gave me another room which was half as big as the room I am used to and a very very small bathroom. Why didn t you propose a room with the same size as I am used to? I had to live 24 hours in my suitecase waiting for my ny room which I got 22 hours later............ On your homepage it s written that the bar is open 15-22 sonntags und feiertage. In reality it s not like that. The bar was cloosed already at 19. Since about 2 years there are no minibars in the rooms. Nothing to drink in the room and the bar cloosed! 4 stars hotel! I dont think that Groupe Accor wants it to be managed like this. You can t cloose the bar saying that you dont have many guests!

TripAdvisor review
Solo travel - 15/11/2017
« Good enough »

Room facilities and service quality were good enough considering the reasonable price. If you stay solo and stay in the room only to sleep, I would recommend. Location is very nice, few minutes walk from Hauptbahnhof.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the positive review, the positive comments on the value and the recommendation. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager

AccorHotels certified review
Dirk Business - 13/11/2017
« Friendly staff, good location. Clean but small and outdated single bedroom. »

Good location to visit Duesseldorf, close to all public transport modes. Friendly and helpful staff. Single bedroom was surprisingly small, bathroom even smaller. Furniture seems outdated, but the bed was good and the room was very clean. Distinct smell of frying / cooking food from the restaurant's kitchen throughout the hotel.

AccorHotels certified review
Andrew S. Solo - 06/11/2017
« Cheaper than the Ibis »

Check in was efficient apart from the annoying requirement to pre authorise my credit card. The room was good but slightly dated. The shower room was a decent size. Checking out was very quick.

TripAdvisor review
Couples - 06/11/2017
« Half Term in Dusseldorf »

We have just returned from a half term trip to Dusseldorf. We selected this hotel due to the proximity to the main railway station. What a good choice it proved to be. Everything was first class and I would highly recommend the hotel if you are visiting the city.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for this great review and the highly recommendation. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Sven Schlüter General Manager

AccorHotels certified review
Anonymous Business - 05/11/2017
« OK but nothing more. »

At Check-In, behavior of receptionist was totally inconsequent: I was asked for credit card and passport nr (???) as colleague beside me was not. I am Silver Member - she is not even a member. Evening before in another Mercure neither credit card or passport was asked. She made me feel very uncomfortable.

AccorHotels certified review
Anonymous Business - 02/11/2017
« I am satisfied with the hotel, I stay there quite often »

I am satisfied with the hotel I stay there quite often there. The rooms are a bit with old furniture ....

AccorHotels certified review
Marcel Business - 02/11/2017
« Good pleasure hotel »

Very kind staff and good breakfast

TripAdvisor review
Business - 02/11/2017
« Good Hotel at Dusseldorf »

Good hotel at Dusseldorf city. Walking distance from Dusseldorf main train station. Nearby there is a lot of restaurants. Halal food restaurants are nearby too. Good service. Rooms are spacious and clean.They upgraded my room, being Accor Platinum Member.

Our hotel has responded to the review
Our hotel has responded to the review

It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and positive feedback on the service in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager

AccorHotels certified review
David Friends - 30/10/2017
« VISIT TO CLASSIC REMISE »

I found the Hotel to be conveniently located, the room was fine ,very clean & importantly quiet. The breakfast buffet was excellent with a very good choice of food.All the staff were friendly & helpful.

AccorHotels certified review
Jogindar Business - 13/10/2017
« Fantastic »

Good location, nearby Dusseldorf Hbf Station and restaurants etc.

AccorHotels certified review
Janos B. Solo - 10/10/2017
« Good location, friendly staff »

I really liked Jessica Skiba's recommendation about the Thai restuarant close by. We had a nice dinner there. The hotel was good as we stayed there due to the proximity of the main station and the main shopping areas.

AccorHotels certified review
Anonymous Business - 10/10/2017
« Singapore »

Have a short stayed in this hotel, was able to check-in early in the morning. Receptionists service was good, room check-in/out without any delayed. Easy to access nearby restaurant, central train station, shopping and Altstandt.

AccorHotels certified review
A. Business - 09/10/2017
« Nice experience »

The breakfast area seemed to be small/crowded. The staff was friendly, room clean and quiet.

AccorHotels certified review
Raimund Business - 09/10/2017
« Very good hotel, very friendly staff at bar and reception »

I am staying at this hotel on a regular basis and am treated very well and professional every time.

AccorHotels certified review
Nigel W. Couples - 08/10/2017
« Mr »

It met our expectations

TripAdvisor review
Business - 07/10/2017
« Clean, nice, convenient, and just right. »

Stayed at this property for a night as I flew back to North America after a conference. It was perfect, easy to get to from train station, lots of restaurants in the area, safe, easy to get a ride to Airport the next morning, it is a working hotel for sure, but if you are here for only a couple of days, and doing a conference, or working, and just need the right spot then you won't go wrong here.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for the stellar review and the nice feedback. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Best regards, Sven Schlüter General Manager

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