Hotel - Mercure Hotel Duesseldorf City Center
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Mercure Hotel

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1 
40210  DUESSELDORF
GERMANY

808 reviews
TripAdvisor Rating Based on 808 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 6  EUR
  • Well-being (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
    • Tanning salon (Paying, Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 6  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)
  • Concierge

Leisure and activities

  • Well-being (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
    • Tanning salon (Paying, Nearby)
  • Babysitting on request
  • Tennis (Nearby)
    • Grass tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Badminton (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Darts (Paying, Nearby)
    • Football (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Karting facilities (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30-22:00
    • Opening hours : Week-end 6:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Düsseldorf City Center, you can choose between Standard single, double and twin rooms and Privilege Rooms with a double bed. Privilege Suites are equipped with a king-size bed, Superior Suites with a double bedAll 163 rooms are air conditioned and have free WIFI. One child aged up to 12 years may stay in the parents' room free of charge. Your pet is also welcome (surcharge EUR 6/night).

  • 163 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,310 reviews

Our guest reviews for Mercure Hotel Duesseldorf City Center

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 808 reviews
AccorHotels certified review
Anonymous Couples - 17/09/2017
« Mrs »

We had a very nice stay at your hotel. Bed was a little hard but room is very clean.

AccorHotels certified review
Vincent S. Couples - 10/09/2017
« The perfect spot for a short stay or weekend break :) »

My girlfriend and I had a wonderful stay. We were visiting the Düsseldorf Messe on a Saturday, but didn't want to drive all the way back and forth in one day. Therefore we decided to book this accommodation for one night and had diner in the restaurant (bistro) downstairs on arrival. And for both the meal and the room we were very satisfied. Also the tariff for the garage below was worth it. A genuine recommendation from us for this location. Thumbs up! By the way, before getting our car at the end of the day (Saturday) we've had diner at a Turkish restaurant named Antalya (Konrad-Adenauer-Platz 10), just a few minutes walk between the hotel and the Düsseldorf Main Station. Great meals for nice prices too, but don't forget to try the Angus beef burger at the hotel's bistro first!

AccorHotels certified review
Marlucky Business - 08/09/2017
« Very nice place for BT »

Very kind staff and clean room.

AccorHotels certified review
Hary M. Families - 03/09/2017
« Good location, nice staf »

The receptionist staf are really helpful, when we check in the morning after traveling overnight from Singapore.

AccorHotels certified review
Neus M. Business - 02/09/2017

Room 504. Mercure dusseldorf city center Door do not close correctly. The frame of the door was broken, and bad repaired. And the locker was broken also. I told to the reception just when I arrived. 4 night there and noone repaired it.

AccorHotels certified review
Garry Solo - 30/08/2017
« Exceptional »

My room was upgraded and the breakfast was great

AccorHotels certified review
Samantha F. Couples - 27/08/2017
« A very disappointing stay from a regular visitor to this hotel »

Unfortunately our stay this time at the Mercure Dusseldorf City Center was not up to the standard previously experienced and we were very disappointed having stayed there before and enjoyed it. The 2 main issues were the fact that upon arrival around 9:45pm on Sunday we were told the receptionist could not leave the desk to look for a kettle for us as he was was the only one in the whole building. When I clarified he meant just in the reception area he confirmed that no he had security available by phone but no other human being in the entire property which made me very uneasy considering we'd booked an apartment that's not even part of the main building so what if we'd needed help?! The second issue involved enquiring about gym facilities due to being in the middle of a training plan and needing somewhere to work out. I was told by the Mercure receptionist that as a guest of Mercure I could go to Holmes Place on Königsallee to use the facilities there so i went over there ready to work out and was told by the receptionist at Holmes Place that she'd never heard of the Mercure and that I had to speak to the Sales Manager who would not be in until the next day so I was unable to train as she would not even let me in. We did have a problem with the initial room we were given which was located directly above the parking garage and extremely noisy both late at night and very early in the morning so the following day i asked to move rooms and was given a new room higher up which resolved the issue. However the housekeeping service was no where near as good as we've previously experienced. For example dirty water glasses left on the main table in the seating area were never replaced and just left where they had been put (I put them there deliberately to make it clear that they were dirty!!) and it was apparent that just a very basic quick refresh of the room had been done on all 3 nights. The room was comfortable and breakfast enjoyable especially with a 2 for 1 offer but on this occasion the stay wasn't as good as previously experienced.

AccorHotels certified review
Anonymous Business - 24/08/2017
« Soft bed and nice service »

1 soft bed 2 good clean service

AccorHotels certified review
Susan Couples - 23/08/2017
« pleasant hotel »

Convenient location, nice restaurant area. Bar area could be more comfortable but TV with sport on is not everyone's taste. Why have more than one TV?

AccorHotels certified review
Anonymous Business - 31/07/2017

Wifi was quite slow, I got only the code for my membership when I went back to the reception and asked for it (unfortunately it did not work for me, but it was not a big issue). Rooms are quite small compared to the price but well equipped, and I could get at the reception what I was in need of. Thank you for the kind service.

AccorHotels certified review
Anonymous Solo - 24/07/2017
« Not friendly staff »

My experience in mercure dusseldorf was a complete desaster. They gave me room with window not lock well, 1st floor with view only of other rooms. Their was noises all night and also i was not advised that i will not earn points with my accomodation booked! I hope i'll never have to book this hotel again!

AccorHotels certified review
Amir Solo - 23/07/2017

I am platinum member of le club. After many times stayed in this hotel and platinum tier they gave me room without refrigerator in hot summer. I was communicate with them via email regarding my upgrade 2 week before of my stay and they approved it but when I arrived to hotel they said me we have just single room and when I told them that I want to change my hotel they try to change it at evening

AccorHotels certified review
James C. Couples - 10/07/2017
« Pleasant stay in a conveniently located hotel »

Hotel is very convenient to all transport services. Breakfast was excellent. Room facilities were fine. Reception staff were helpful.

AccorHotels certified review
Karol T. Business - 06/07/2017
« noisy, smelly, cramped »

the whole experience was below the ibis budget brand: * super small room * small shower (with a shower curtain at this price level and brand!!) * strongly vinegard smelling towels and sheets * musty smell of the whole room * nosiy room in the night: before sleeping I turned off the AC, around 05:00 I heard truck unloading sound, next night I bought ear plugs, however there was still some low frequency/vibrations which were incredibly annoying the positives: * decent breakfast: almost good, the fruit flies are not marker for fresh food or hospital-like hygiene * attentive staff: I requested a quite room, the staff conversed and picked a room for me in the inner block (still was not much of a quite room) overall: I will avoid this hotel when I return in two weeks, the price is exorbitant

AccorHotels certified review
Shoji M. Solo - 30/06/2017
« Fully satsified »

Gold member upgrade had been organised before my earlier arrival. Staff are helpful

TripAdvisor review
Couples - 22/06/2017
« OK for a weekend »

First the good points:- We arrived before midday and were able to go straight to our room. Bedroom was modern, bed comfortable, kettle to make tea/coffee, aircon & wifi worked well. Water was hot and towels fluffy. Breakfast was quite comprehensive. Staff reasonably friendly. Drawbacks: Bathroom was very small, the floor tiles were very grubby, and stepping into the bath was quite difficult because the side of the bath is quite high to climb over, and a little slippery. We are not large people and quite agile, so this was disconcerting. We complained about the floor tiles, and after the maid scrubbed them they were not so grubby, but still not clean. Its position is quite good - about 300 metres from Dusseldorf's main station (Haubtbahnhof), which is just 15 minutes from the airport using train S11 (€2.70 each way in June 2017), and about 1km from the main shopping streets and a little further to the Altstadt and the Rhein - and easy to walk to/from all of these. As I said in the title, it was OK for a weekend.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the problems regarding the bathroom. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager

AccorHotels certified review
Hannele Business - 19/06/2017
« Always good to stay in Mercure City Center »

The personel in Mercure City Center is always nice and helpful. I feel welcome when I come to this hotel..

AccorHotels certified review
Anonymous Families - 15/06/2017

super

AccorHotels certified review
Kevin, W. Solo - 13/06/2017
« Exellecent! »

I have stayed in this hotel few times and they kept surprisie me with very gererous offer. There is nothing I could possibly ask more. Will definitely come back next time!

TripAdvisor review
Shubham B Business - 06/06/2017
« Location is good, and all rest is so so. »

Location of this Hotel is good. Easy access to main train station. Have several restaurant & bars around. Which is very nice. The Hotel Rooms and bathroom are pity small. They don't keep any Mini-Bar / Fridge in room, which is very bad. Safe-box in room is toooooo small.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your feedback and the positive remarks on the location. We regret that your experience with the room did not completely meet your expectations; please allow us to express our sincerest apologies. We hope that you will give us the opportunity to show you another room at the next stay and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager

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