Hotel - Mercure Hotel Duesseldorf City Center
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Mercure Hotel

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1 
40210  DUESSELDORF
GERMANY

790 reviews
TripAdvisor Rating Based on 790 reviews
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From 56.05 EUR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 6  EUR
  • Well-being (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
    • Tanning salon (Paying, Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 6  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)
  • Concierge

Leisure and activities

  • Well-being (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
    • Tanning salon (Paying, Nearby)
  • Babysitting on request
  • Tennis (Nearby)
    • Grass tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Badminton (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Darts (Paying, Nearby)
    • Football (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Karting facilities (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30-22:00
    • Opening hours : Week-end 6:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Düsseldorf City Center, you can choose between Standard single, double and twin rooms and Privilege Rooms with a double bed. Privilege Suites are equipped with a king-size bed, Superior Suites with a double bedAll 163 rooms are air conditioned and have free WIFI. One child aged up to 12 years may stay in the parents' room free of charge. Your pet is also welcome (surcharge EUR 6/night).

  • 163 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,250 reviews

Our guest reviews for Mercure Hotel Duesseldorf City Center

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 790 reviews
AccorHotels certified review
James C. Couples - 10/07/2017
« Pleasant stay in a conveniently located hotel »

Hotel is very convenient to all transport services. Breakfast was excellent. Room facilities were fine. Reception staff were helpful.

AccorHotels certified review
Karol T. Business - 06/07/2017
« noisy, smelly, cramped »

the whole experience was below the ibis budget brand: * super small room * small shower (with a shower curtain at this price level and brand!!) * strongly vinegard smelling towels and sheets * musty smell of the whole room * nosiy room in the night: before sleeping I turned off the AC, around 05:00 I heard truck unloading sound, next night I bought ear plugs, however there was still some low frequency/vibrations which were incredibly annoying the positives: * decent breakfast: almost good, the fruit flies are not marker for fresh food or hospital-like hygiene * attentive staff: I requested a quite room, the staff conversed and picked a room for me in the inner block (still was not much of a quite room) overall: I will avoid this hotel when I return in two weeks, the price is exorbitant

AccorHotels certified review
Shoji M. Solo - 30/06/2017
« Fully satsified »

Gold member upgrade had been organised before my earlier arrival. Staff are helpful

TripAdvisor certified review
Couples - 22/06/2017
« OK for a weekend »

First the good points:- We arrived before midday and were able to go straight to our room. Bedroom was modern, bed comfortable, kettle to make tea/coffee, aircon & wifi worked well. Water was hot and towels fluffy. Breakfast was quite comprehensive. Staff reasonably friendly. Drawbacks: Bathroom was very small, the floor tiles were very grubby, and stepping into the bath was quite difficult because the side of the bath is quite high to climb over, and a little slippery. We are not large people and quite agile, so this was disconcerting. We complained about the floor tiles, and after the maid scrubbed them they were not so grubby, but still not clean. Its position is quite good - about 300 metres from Dusseldorf's main station (Haubtbahnhof), which is just 15 minutes from the airport using train S11 (€2.70 each way in June 2017), and about 1km from the main shopping streets and a little further to the Altstadt and the Rhein - and easy to walk to/from all of these. As I said in the title, it was OK for a weekend.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the problems regarding the bathroom. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager

AccorHotels certified review
Hannele Business - 19/06/2017
« Always good to stay in Mercure City Center »

The personel in Mercure City Center is always nice and helpful. I feel welcome when I come to this hotel..

AccorHotels certified review
Anonymous Families - 15/06/2017

super

AccorHotels certified review
Kevin, W. Solo - 13/06/2017
« Exellecent!  »

I have stayed in this hotel few times and they kept surprisie me with very gererous offer. There is nothing I could possibly ask more. Will definitely come back next time!

TripAdvisor certified review
Shubham B Business - 06/06/2017
« Location is good, and all rest is so so. »

Location of this Hotel is good. Easy access to main train station. Have several restaurant & bars around. Which is very nice. The Hotel Rooms and bathroom are pity small. They don't keep any Mini-Bar / Fridge in room, which is very bad. Safe-box in room is toooooo small.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your feedback and the positive remarks on the location. We regret that your experience with the room did not completely meet your expectations; please allow us to express our sincerest apologies. We hope that you will give us the opportunity to show you another room at the next stay and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager

AccorHotels certified review
Martin Couples - 03/06/2017
« Decent hotel »

Decent quality hotel with a few small flaws. Had to change rooms because of noisy aircon, no in-room safe, no gym and sometimes unreliable room service (called and never came). But overall very friendly and accommodating staff, good breakfast and central location

TripAdvisor certified review
jimnalys Couples - 02/06/2017
« Good hotel in not so good area »

We usually stay in Mercure Nord when we are in Dusseldorf, but thought we would choose a more central location this time. While we found the hotel to be comfortable and the staff friendly, it's proximity to the red light district and a busy and dusty main road detracted from the experience.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for the positive feedback and the great remarks on the comfort and the staff. We regret that your experience with our hotel and our service did not completely meet your expectations. We would love to welcome you back as our guest. Best regards, Sven Schlüter General Manager

TripAdvisor certified review
RoamingKiwi2016 Business - 29/05/2017
« Roaming Kiwi stays in Dusseldorf »

Great location - short walk from the main railway station. Requested a quiet room and I had a rear facing room on the 1st floor. Check in fast. Restaurant has a good selection of food if you have a late check in and the bar is great to relax. Staff great at check in.

Our hotel has responded to the review
Our hotel has responded to the review

We are always pleased to learn that our guests have enjoyed their visit with us. Thank you so much for the stellar review and the amazing remarks on the restaurant, the bar and the staff at reception. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager

TripAdvisor certified review
Business - 18/05/2017
« Book Apartment Suite for stay in Dusseldorf »

We travelled to Dusseldorf for work and selected the Mercure Hotel Dusseldorf City Centre hotel due to its perfect location for the trams, trains, access to Cologne etc. It is in close walking distance to Kongisallee and Old Town. The apartment suites are brilliant for a longer stay and have all the amenities needed to be self-sufficient.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for the great review. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services, the apartment suites and your overall stay with us. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager

TripAdvisor certified review
Business - 18/05/2017
« Matches the money but not stars »

It's definitely not 4-stars hotel, but modest, not very fresh and not very expensive hotel with very friendly stuff. The location is ok if you use train to come to Dusseldorf. The area around is not glamour with lot of ethnic bars. The breakfast was good. The beds in the rooms are rather old and the mattresses are not modern.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your feedback. We sincerely regret that your experience with the beds did not meet your expectations. It is of great importance to us that you were satisfied with our services. The positive remarks on our staff made us very happy and after I gladly passed on this feedback to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest again. Best regards, Sven Schlüter General Manager

TripAdvisor certified review
Solo travel - 16/05/2017
« Convenient two blocks from main train station »

Above average experience with personnel. Would be good for business or leisure travelers. Only complaint is about breakfast buffet not being ready by official start time of 6:30 on a Saturday. Also cook to make omelettes and crepes kept disappearing.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your positive review, the nice feedback on the staff, and also for your critique. I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the Problems regarding the breakfast at saturday. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager

AccorHotels certified review
Anonymous Business - 09/05/2017

Staff friendly and efficient. Room clean, but some of the furniture was a bit old and chipped. Requested synthetic filling to quilt and pillows at time of booking but was not supplied. No room service menu in room. Breakfast OK, usual hotel fare. The lady chef seemed to have a good relationship with her staff and they respected her, which was nice to see. Was very annoyed at the huge "Special Event" price rise due to a packaging fair which was nothing to do with me and seems like blatant profiteering. Last year my employers paid around £90 per night with breakfast. This year it was £350 per night and breakfast extra. If I am paying five star prices I would expect five star facilities (such as large room, bath and shower, toiletries, more extensive menu in restaurant, swimming pool.) The Mercure Dusseldorf is not five star - more like a good basic budget hotel. This has really discouraged me from booking with Mercure/Accor again.

AccorHotels certified review
Anonymous Friends - 02/05/2017

Great stay. Hotel was up to expectations. All staff were polite. Would definitely recommend and stay again

AccorHotels certified review
Anonymous Friends - 02/05/2017

Helpful staff. Comfortable room. Pleasant stay. Will return!

TripAdvisor certified review
Solo travel - 29/04/2017
« Great location »

Great location, 5 min walk to the station, and 10 min walk to shopping precinct, many great takeaways, and restaurants around. Comfortable stay. spacious room with balcony. The hotel could provide a bit more amenities. No toothbrush, body lotion. Staff were very professional, helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for the positive feedback and the top remarks on the room and especially on the staff. We are delighted that you really enjoyed your stay with us. Please rest assured that we will check the amenities at the bathroom. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager

TripAdvisor certified review
Family - 18/04/2017
« I recommend this hotel »

Excellent staff, very kind. Parking cost 17 euro per day, but you have a public parking just next to it that cost 6 euro per day. Hotel is just 10 minutes by foot from center. Pillows are too soft, I should ask to change them but I did not.

Our hotel has responded to the review
Our hotel has responded to the review

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review, the great remarks on the staff and the recommendation. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager

AccorHotels certified review
Anonymous Couples - 29/03/2017

Very comfortable

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