Hotel - Mercure Hotel Duesseldorf Ratingen
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf Ratingen

3.5/5 293 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Airport shuttle
    • KOLN / BONN (Paying)
  • Languages spoken at the hotel
    • German
    • English
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre  (Nearby)
  • Well-being  (Nearby)
    • Hammam (Nearby)
    • Sauna (Nearby)
    • Solarium
  • Babysitting on request  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 22:30
    • Opening hours : Week-end 06:00 - 22:30
  • Snack & beverage machine

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 3-star Superior Mercure Hotel Düsseldorf Ratingen, you can choose between Standard Rooms with twin beds or a queen-size bed and Privilege Rooms with a queen-size bed. All 118 rooms in our hotel have WIFI access.We also have one room available for guests with reduced mobility. One child aged up to 12 may sleep in your room free of charge. Your pet is also welcome to stay with us (charge of EUR 10.00/night).

  • 118 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 1 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,800 reviews

Our guest reviews for Mercure Hotel Duesseldorf Ratingen

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 293 reviews
Anonymous Couples - 06/03/2019 AccorHotels certified review
« Alles gut »

Alles gut.

Ernst D. H. Business - 28/02/2019 AccorHotels certified review
« Difficult to sleep due to spikes of loud sound/music »

Checking in and out was fine. Room was nice and clean. But during the night there were loud spikes of sound/music that woke me up. And then it was difficult to get back to sleep.

Jhonny G. Business - 23/02/2019 AccorHotels certified review
« The room looked like a laundry room rather than a Mercure Hotel room »

My experience at this particular hotel was horrible! I made a reservation for a room with a normal queen or king bed. I was assigned a room with a bed that reminded me that of a prison, the bed was nasty. And the bathroom, the bathroom was even nastier! I don´t know how you are part of the Mercure chain. This hotel should not be part of this chain.

Stefaan Couples - 18/02/2019 AccorHotels certified review
« My stay was ok. friendly welcome by reception employee. »

Nice but small room. Temp in the room was little to high.

Business - 27/01/2019 TripAdvisor review
« Never again »

Stayed one night. Payed 200€ for privelege room. Check-in went quick, however staff was not welcoming. Room is outdated (except bathroom, really modern) and was freezing since the window was left open. Heating did not work and copper wires were hanging out, did not look safe. At 22u30, a large group arrived with lots of noise. Wanted to call reception, but hotel phone did not work. So used my mobile and the receptionist said he would close the corridor doors (which he did), no apology, nothing. Breakfast was busy, not enough staff to keep buffet filled. Tables dirty. Kitchen staff without apron or hair net. Check out was quick, but staff did not inquire about stay. One of the worst Mercure I have ever stayed, will not be coming back, unless some serious management changes will occur.

Ilse Business - 25/01/2019 AccorHotels certified review
« Hotel in need of proper management »

There was almost no parking around the hotel. Check-in went quick and efficient. Staff friendly, but not welcoming. I had booked a privilege room and in this hotel the minibar is not included and even locked, there was no bathrobe and I had to check at the reception to receive one (they even told me they were not sure if they had enough). Room was freezing since the cleaning staff left the window open. Heater underneath desk did not work and metal wires were attached to the heather, which was weid. Bathroom was clean and nice, shower was excellent. Unfortuntaly, a group arived around 22h30 at the hotel and decided to have fun at the bar. Since my room telephone was not working, I called the receptionist at 23h30 and informed them about all the noise at the bar. He did not even apologise, he said would close the doors in the corridors, which he did, but still a lot of noise. Breakfast was mediocre and not a lot of staff to clean and refill the buffet. At check-out they did not even ask how the stay was... Price for one night + breakfast 200€! I do not recommend this Mercure at all.

Arjan Couples - 05/12/2018 AccorHotels certified review
« great stay »

a warm welcome at the reception. great room, good price for the quality we got

Oleg T. Business - 04/12/2018 AccorHotels certified review

Very nice, quite and friendly!

Anonymous Business - 23/11/2018 AccorHotels certified review

The window in the room was not sealed properly. The heater could not be regulated No Bacon for breakfast

Thomas L. Couples - 19/11/2018 AccorHotels certified review
« Good Breakfast but cold room »

Having a nice party in the evening and returning late in the night, we recognized early in the morning that the heating was cold. Everage temperature was below 20 degrees. Having a shower was no fun!

Ahmad Business - 17/11/2018 AccorHotels certified review
« Staff need more training :) »

The only things not good in Accor Group is the staff from Hotel to hotel Facilities are great Location premium Rate always accepted But the deal from staff to staff are not same The knowledge from reception to other not same

Robotdisley Business - 08/11/2018 AccorHotels certified review

Is there a car park ? if there is no there is no clear indication , only a warning about not parking in MacDonalds.

Rafał Couples - 01/11/2018 AccorHotels certified review
« Extremely loud. »

Hotel is in general ok. However there are few things which made this much worse than expected: 1) it is extremely loud. Sounds from outside and other rooms - everything can be heard 2) breakfast is comparabely worse comparing to e.g. Mercure Posejdon (which is 3*). 3) in room for 2, there was only 1 big towel - luckily as this was just single night this was not a problem 4) there shall be more parking spots

I H. N. B. T. A. S. Y. B. M. W. T. E. P. C. T. E. A. Y. A. U. I. D. N. K. A. S. B. A. Y. O. N. M. O. C. O. Y. S. T. H. T. C. Solo - 31/10/2018 AccorHotels certified review
« I have never been there, and still you bother me with this enquiry. Please check the email address you are using. I do not know any Simon B.! »

I have never been there, and still you bother me with this enquiry. Please check the email address you are using. I do not know any Simon B.!

Anonymous Business - 30/10/2018 AccorHotels certified review

The stay was average. The room was clean and tidy. The staff were curtious. I was disapointed the was no meal service on the weekend and very little English television channels.

Samantha D. Business - 28/10/2018 AccorHotels certified review
« Excellent hotel »

I can’t fault this hotel..perfectly situated for attending the Messe, just 20 mins in a taxi that the hotel arrange for you. Rooms clean with lovely big shower. Excellent breakfast in the mornings with many choices of food and we had a very good meal in the restaurant every evening. The staff are all very friendly and special thanks to the lovely man behind the bar every evening who looked after us so well, nothing was too much trouble. We stay here every time we visit the Messe and will be back next time.

Anonymous Families - 01/10/2018 AccorHotels certified review
« Clean and comfortable. »

The hotel location is good; near the highway and convenient to the airport. The room is clean and the bed comfortable and the bathroom was fine as well. The checkin staff was not very friendly and they did not explain the shuttle to the airport very well. I understood it to be included in the room price but it was not. She then said there were other rates or programs that did include the shuttle. Not easy to tell from the reservation process. Other than that the hotel was ok.

Alexander M. Business - 27/08/2018 AccorHotels certified review
« Overall good! »

Sleeping quality was excellent, also the Hotel itself, great location, good surroundings and easy access via GPS and rental car. Booked 2 nights incl ABF however that was only available after 7am which is to my opinion not acceptable at an airport hotel and we could not use this option. Due to the rate being non refundable we also got no voucher or cash return which was very disappointing indeed. As we had both early departures at DUS at 7am there wasnt a chance

Anonymous Families - 05/08/2018 AccorHotels certified review

Alles ok

Kian Families - 25/07/2018 AccorHotels certified review
« Great hotel »

Apart from the coffee maker that didn’t work, everything was great!

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