Hotel - Mercure Hotel Duesseldorf Ratingen
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf Ratingen

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3.5/5 261 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request  (Nearby)
  • Airport shuttle
    • DUESSELDORF AIRPORT (Paying)
    • KOLN / BONN (Paying)
  • Languages spoken at the hotel
    • German
    • Polish
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre  (Nearby)
  • Well-being  (Nearby)
    • Hammam (Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request  (Nearby)
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Darts (Nearby)
    • Football (Nearby)
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00 - 22:30
    • Opening hours : Week-end 06:00 - 22:30
  • Snack & beverage machine

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 3-star Superior Mercure Hotel Düsseldorf Ratingen, you can choose between Standard Rooms with twin beds or a queen-size bed and Privilege Rooms with a queen-size bed. All 118 rooms in our hotel have WIFI access.We also have one room available for guests with reduced mobility. One child aged up to 12 may sleep in your room free of charge. Your pet is also welcome to stay with us (charge of EUR 10.00/night).

  • 118 rooms
  • 101 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 1 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,322 reviews

Our guest reviews for Mercure Hotel Duesseldorf Ratingen

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 261 reviews
AccorHotels certified review
Downonmyuppers Couples - 11/12/2017
« Great hotel and very helpful staff »

At all times this hotel and staff were brilliant when we arrived booking in was simple. The lady at the reception desk chatted. My German is very limited but her English was great. The room was clean and very suitable.

AccorHotels certified review
Anonymous Business - 13/11/2017
« Disappointing »

There was a smell in the room that persisted through out the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Gurjao, Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Ratingen. I am sorry that your experience, ste smell in your room, did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sven Schultz General Manager

AccorHotels certified review
Mohammed S. Business - 01/11/2017
« I stay there almost every week »

I've been staying a this hotel since the middle of August 2017 and will continue to do so for the next few months....Absolutely first class service and staff.

AccorHotels certified review
Eran Families - 14/10/2017
« Very Good!!! »

Great hotel, very comfortable, good breakfast, very clean and good service.

AccorHotels certified review
Anonymous Business - 09/10/2017
« Clean, neat and tidy hotel close to the airport »

Good quality hotel and breakfast. Although I did the pre-checked-in through the web, I had to supply the invoicing address at check-in, again. Although in the booking, breakfast was included in the rate, the final invoice showed the breakfast separately. However, staff was very polite and helpful to correct.

AccorHotels certified review
J F. Friends - 19/09/2017
« j.f. »

problem with booking once sorted out every was fine very good

AccorHotels certified review
Ss Business - 15/09/2017
« Just what I needed!! »

Everything was great. Could look at introducing Alacarte breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Swetha S., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Ratingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marlien Engling Front Office

AccorHotels certified review
Mohammed S. Business - 15/09/2017
« Very comfortable and clean for the business traveller »

I have previously stayed at Mercure hotels in the UK and India. I will be staying here every week for the next 3 months or so. I only wish the restaurant stayed open till at least 11pm as by the time I arrive at the hotel to check-in the restaurant is closing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed S., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Ratingen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marlien Engling Front Office

AccorHotels certified review
Olivier C. Families - 18/07/2017
« good service »

Thank you for a really god stay at your place. Good service, perfect room. See you soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marlien Engling Front Office

AccorHotels certified review
W. Business - 10/07/2017
« somehow disappointed »

first room 302 too noisy, second room 312 bad smell, third room 342 ok. why do I need to change so often the room. I experienced that the management did know the situation of the smell. first beer from the tap ok, second beer with a strange flavour

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Ratingen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marlien Engling Front Office

AccorHotels certified review
Anonymous Couples - 01/07/2017
« Super »

Alles o.k.

AccorHotels certified review
R. Business - 28/05/2017

Personnel aimable

AccorHotels certified review
Anonymous Friends - 12/04/2017

Stayed at the hotel for many years. Many of the staff are the same which means they recognise customers on arrival. No request is too much trouble. All together a very nice hotel offering excellent value.

AccorHotels certified review
Anonymous Friends - 11/04/2017

We stay at your hotel every year to attend the Techno Classics Essen. You have a very comfortable hotel. The staff are excellent and we enjoy our stay very much.

AccorHotels certified review
Anonymous Friends - 11/04/2017

I always enjoy visiting your hotel on my annual trip to the Essen Classica show

AccorHotels certified review
Anonymous Solo - 09/04/2017

Just fine but maybe leave the kettle out on show rather than hidden in the cupboard

AccorHotels certified review
Anonymous Business - 17/03/2017

The location and people were good enough but, out of my room there was a very bad smoke smelt, in the evening the restaurant was too busy so I went out, and the day after the brad for burgers was not available

AccorHotels certified review
Anonymous Families - 16/03/2017

hotel is clean, the sofa bed has been made before our arrival. The reception is well prepared and the check in is quick. We stayed one night there, for about 10 hours. I used the printer at the lobby and it is quite helpful. The room is little bit small, and the facilities are little bit old. Hotel is close to the airport, but honestly, there is also nothing except a McDonalds around.

AccorHotels certified review
Anonymous Business - 23/02/2017

I had one problem, which was serious for me. I asked that some cooling packs were put overnight in a freezer. In the morning it was obvious that they were too warm. I measured their temperature as around 8 degrees Celsius. As I am a medical courier, collecting from DRK Blutspendedienst, it is essential that these packs are the correct temperature. My colleagues with the same requirements stay regularly at your hotel. Unless we can be guaranteed this simple service, we will have to arrange to stay elsewhere.

AccorHotels certified review
Anonymous Business - 10/02/2017

The hotel experience was good. Nice room and a good breakfast. However, the car park at the hotel is far too small and many guest have to park in the street.

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