Hotel - Mercure Hotel Duesseldorf City Nord
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf City Nord

4.0/5 571 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 23:00
    • Opening hours : Week-end 07:00 - 23:00

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Düsseldorf City Nord, you have the choice of Standard Rooms with queen-size bed, double bed or twin beds and Privilege Rooms with king-size bed. All 190 rooms are air-conditioned and equipped with WIFI.One child aged up to 16 may stay in your room free of charge. Your pet is also welcome to stay with us for a fee of EUR 12 a night. Our laundry and ironing service will take proper care of your clothing and laundry needs for a fee.

  • 190 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,019 reviews

Our guest reviews for Mercure Hotel Duesseldorf City Nord

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 571 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Michael Business - 13/01/2019 AccorHotels certified review
« Efficient and pleasant business trip »

Good service, clean and nice room; excellent breakfast! Rooms towards the main street are unfortunately a bit noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, André Stadtmüller General Manager

Solo travel - 08/01/2019 TripAdvisor review
« A Satisfactory Stay »

The Mercure Hotel Nord is located about 800 meters from the nearest tram stop and about a 35 minute walk from the Altstadt. I tend to try to 'walk' a city if I can so this did not present a problem for me but it might be a problem for other potential visitors. The hotel seems to be aimed at business customers - both in terms of location and facilities. I found the approach of staff generally to be professional, helpful and business like. The approach of the staff at breakfast was friendly and very helpful. Breakfast was very good.I enquired about an upgrade upon arrival (being a Gold Member) but was told all upgraded rooms were taken. Having said that upgraded rooms appeared to be available on the website and the hotel appeared to have very few people staying when I visited.I was satisfied with my stay

Priscilla S. R. Couples - 17/12/2018 AccorHotels certified review
« Satisfied »

It was a good experience!

Lim Families - 08/12/2018 AccorHotels certified review

Charging me breakfast which I did not take. Was surprised to see they credited my card. Hopefully I can get back my €38,00

Anonymous Business - 04/12/2018 AccorHotels certified review

Comfortable

Paul W. Couples - 27/11/2018 AccorHotels certified review

I was a little disappointed that the coffee machine in the room was leaking and it had a used coffee pod in the machine. The staff put another machine in the room but the cups were to small for that machine. The bed only had two pillows for a king size bed ,my wife and I would have preferred 4 pillows ( 2 each) The staff were very helpful and the evening barman was very friendly ( he was Egyptian) Apart from the things I have stated I had an enjoyable time in Dusseldorf visiting my son and grandson.

Anonymous Solo - 20/11/2018 AccorHotels certified review
« Satisfied, but breakfast was far too expensive. »

Satisfied, but breakfast was far too expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr N., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Duesseldorf City Nord. Über Ihre überwiegend positive Bewertung freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Zum Preis für unser Frühstücksbuffet darf ich erklären, dass er unserem sehr hohen Anspruch an Qualität, Frische und Vielfalt geschuldet ist. Ich bitte hier deshalb um Ihr Verständnis. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen André Stadtmüller Direktor

Edouard H. Business - 18/11/2018 AccorHotels certified review
« Confortable and convenient »

The room was comfortable and the staff was friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr H., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Duesseldorf City Nord die Zeit genommen haben uns zu schreiben. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Herzlichen Dank für Ihre freundliche Beurteilung! Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen André Stadtmüller Direktor

Couples - 17/11/2018 TripAdvisor review
« Disappointed »

I used to come in this hotel several years ago for business trip.When I decided to came back I was a bit suprise by the restaurant prices which went quite high.As well, I was really disappointed by the breakfast which was poor compared to the Mecure we had the previous day. The staff was not that welcoming as well.To conclude, it was expenses and disappointing. Will not come back

Colin S. Business - 15/10/2018 AccorHotels certified review
« Very professional »

As always, our stay in your hotel was very enjoyable. I'd like to give a special mention to ALL the staff in the PIAZZA who made our stay even more enjoyable!! They really are a very good team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Anonymous Business - 04/10/2018 AccorHotels certified review
« average »

I wanted a silent room but not available. It went fine anyway. Long time to make check in. Personnel slow. Breakfast wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your remark about the check in has been noted. I am very sorry, that the check in seemed very slowly. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, André Stadtmüller General Manager

Ralf B. Couples - 02/10/2018 AccorHotels certified review
« Very good »

Very nice stay. Front desk people are great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

J B. Business - 14/09/2018 AccorHotels certified review
« Very comfortable. »

The staff I encountered were friendly and helpful. The room was clean and comfortable. The bed was great and I got a good night’s sleep. Breakfast was good and plentiful My only regret was that BBC World was not available on your TV even though it was in your TV list.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your remarks about BBC World we will check with our technician. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Michel Business - 11/09/2018 AccorHotels certified review
« Messebesuch »

Hotel halt....

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr K., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Duesseldorf City Nord die Zeit genommen haben uns zu schreiben. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Herzlichen Dank für Ihre freundliche Beurteilung! Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen André Stadtmüller Direktor

Ole S. Business - 07/09/2018 AccorHotels certified review
« Very comftable, clean and accomadating »

I was welcomed very friendly and all my inqueries where resolved quickly. (like my forgotten toothpaste) The only things i mind: a) the wifi is -as it is so often in Hotels - unprotected and as such a security risk. b) The internet quality was ranging from slowish to unusable slow c) the parking costs 14€ /day, which is more then i even paid in Berlin oder Frankfurts inner city. Sure my company payed for it, but it leaves a bad tase.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Duesseldorf City Nord. Über Ihre positive Bewertung freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Ihren Hinweis zum Wlan haben wir dankend zur Kenntnis genommen und werden Ihre Anmerkungen an unseren Internet Provider weitergeben. Leider schwankt die Wlan Geschwindigkeit, je nachdem wie viele Gäste sich gleichzeitig in das kostenfreie Wlan eingeloggt haben. Wir bieten aber auch ein Premium Wlan Paket für 6 Euro pro Tag an, bei dem unlimitiertes Datenvolumen zur Verfügung steht, welches entsprechend schneller ist. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen André Stadtmüller Direktor

Anonymous Couples - 05/09/2018 AccorHotels certified review
« very nice property in a great location for flying out of DUS airport »

the online check-in was easy and made getting to the room quick. Staff was very pleasant and the room was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

B T. Business - 04/09/2018 AccorHotels certified review
« T. »

Noisy. Bad smelly pillows. Unprofessional house keeping...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your remark about the pillow have been noted. All our pillows have been in the laundry in august and we suspect, that some of them were not completely dry again at the delivery. We regret this very much. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, André Stadtmüller General Manager

Anonymous Couples - 03/09/2018 AccorHotels certified review
« Very comfortable »

Very comfortable, excellent breakfast, convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Roger M. A. Couples - 30/08/2018 AccorHotels certified review
« Incredible place to stay in »

It was just one night but the room was pretty clean and nice. We did enjoy the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mejia A., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Fbenny Business - 23/08/2018 AccorHotels certified review
« Good hotel, nice bedrooms »

Good decent hotel at reasonable price but: - being gold member and checking in almost all the time throuh the app, it is very annoying to still have to give the same information at the check in desk. Example: I always give the company's information for the billing, and still we have to add it manually every time I check in. - every other time, the gold member status drink is not offered and I have to ask for it - check in and out are too long. There is a specific line for 'gold status member' but never a clerk to take care of us. So, why add this panel 'specific for gold member' as we are just treated like anybody alse.

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