Hotel - Mercure Hotel Duesseldorf City Nord
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf City Nord

4.0/5 536 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 23:00
    • Opening hours : Week-end 07:00 - 23:00

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Düsseldorf City Nord, you have the choice of Standard Rooms with queen-size bed, double bed or twin beds and Privilege Rooms with king-size bed. All 190 rooms are air-conditioned and equipped with WIFI.One child aged up to 16 may stay in your room free of charge. Your pet is also welcome to stay with us for a fee of EUR 12 a night. Our laundry and ironing service will take proper care of your clothing and laundry needs for a fee.

  • 190 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 2,662 reviews

Our guest reviews for Mercure Hotel Duesseldorf City Nord

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 536 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 17/05/2018 AccorHotels certified review

Hotel is modern staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry about the problems after the computer update, which affected all of Europe, and apologize for any inconvenience we caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Business - 07/05/2018 TripAdvisor review
« Nice hotel, clean, welcoming people »

I was there for business. Nothing much to say, good quality for the value, well appreciated hotel. The personal is welcoming, rooms are clean, and fast wifi with my golden membership to Accor hotels. Just small comment about the 'green' hotel as they like to be called, like this one. Lots of communication about how green they are, but you end up with plastic cups in your bathroom, which are wrapped in another plastic.... Not green at all. Finally the check out was slow: eror in the billing address, solw process while they already had the print of my credit card. I thought that being gold would accelerate the process.

Wth Business - 11/03/2018 AccorHotels certified review
« Super »

Alles super

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Herr T., herzlichen Dank für Ihr erneutes positives Feedback, über welches wir uns von Ihnen als langjährigem Stammgast besonders freuen. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen frohe Osterfeiertage. Mit herzlichen Grüßen André Stadtmüller Direktor

M. W. Business - 26/02/2018 AccorHotels certified review
« Sales coordinator »

All ok and very helpful. Nice breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry about the problems with the internet, did you ask for a premium voucher with high speed internet ? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Business - 11/02/2018 TripAdvisor review
« Home can be everywhere »

Very easy access from the airport. Nice underground parking with planty of space. Very warm welcome just at arrival makes you happy even after long travel. Rooms are nice and clean. At the restaurant you are welcome and great wine selection allows you to relax in the evening.

Mhonkoop Business - 03/02/2018 AccorHotels certified review

- On arrival blocking/reserving of my card for Eu 200,- (almost 100% surplus on the expected costs) was a new experience for me, it made me feel like i was a non-credible person at entering the hotel. - room was ok for the needs i had.(sleep) - vending/M-station vending machines were 100% empty/unplugged, so the promised (self-)service was not available. Price payed for the stay was not in relation to the services available nor was the way in which the reservation made on card justified.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Nord. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are very sorry that you had the feeling of a non-credible person, this was not our intension. It is a requirement to make reservations on the credit card, but maybe the amount was a mistake by our front office. Instead of the vending maschines at the first floor we offer since beginning of the year snacks and drinks at our reception for self-service. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, André Stadtmüller General Manager

Amr A. Business - 31/01/2018 AccorHotels certified review
« Good food bad house keeping »

House keeping is poor. Towels were just thrown on the hanging bars not in a good or nice way. My pyjamas that I put on the bed were sometime left in place(good) or sometimes put/thrown on the floor unfolded. I suggest you put water hose beside the toilet so after you finish doing your thing you can wash with water and not just toilet paper. It’s much cleaner and hygiene wise is much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amr A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, André Stadtmüller General Manager

Business - 29/12/2017 TripAdvisor review
« Very convenient and friendly Night manager »

Clam room in the back as requested: very appreciated Friendly night manager at arrival and early bird check out Very good service with very convenient rate. Only the smell of the housekeeping products in the hallways & corridors could be better... For sure a very good experience

Anonymous Business - 16/12/2017 AccorHotels certified review
« Nice quite room but dirty curtains »

Quite room. Good bed. Good parking in the garage. The stains on the curtains and the dusty spider web behind the bed side table brought the overall impression of the room down quite a lot. I would expect a better standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your remark about the stains on the curtains and the dusty spider web behind the bed side table have been adressed. Please rest assured that we have spoken to the concerning staffs and due actions were taken. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, André Stadtmüller General Manager

Business - 24/11/2017 TripAdvisor review
« Not at the expected level of a MERCURE hotel »

Bedding in poor condition, comforters too small (kid size!), All this is not worthy of a 3 star hotel. No consideration of priority access for Silver cardholders at the front desk. Restaurant with very good meat but dinner only possible near the bar which has only very few tables or a long wait! Very good breakfast.

Frank C. Business - 13/11/2017 AccorHotels certified review
« Mr Frank C. »

Room was clean, bed comfortable, environment quiet, meals were exceptional. My overall stay was excellent I would recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Janette Couples - 11/11/2017 AccorHotels certified review
« A very efficient modern hotel, with a bar and restaurant its close to all transport links »

We arrived late evening the receptionist was very welcoming and efficient. The room was as requested in a quite part of the hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Mr I. A. T. Business - 15/10/2017 AccorHotels certified review
« Sub standard business accommodation »

Poor room set-up (weak shower pressure, shower unit loose, bed pillows for standard sofa cushion, power sockets poory placed). Menu good, service good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are very sorry that the equipment of our guest rooms are not to your satisfaction. Sincerely, André Stadtmüller General Manager

Vic Business - 09/10/2017 AccorHotels certified review
« Good stay spoiled by dreadful wifi »

Good stay spoiled by dreadful wifi

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., thank you very much for your feedback concerning your stay at our hotel. I am very sorry that you had some problems with our Wifi. We will give your remarks to our provider to check this. We hope that we soon have the opportunity of welcoming you again at our hotel. With best regards André Stadtmüller General Manager

Business - 28/09/2017 TripAdvisor review
« Really flexible and friendly »

Arrival at midnight and the reception was super friendly and helpful with my invoice changes. The rooms super clean and everything quite. The breakfast has everything what you need. I will book this hotel during my next trip again.

Business - 25/09/2017 TripAdvisor review
« Unacceptable »

the first room at the 4th floor was with odor of cigarette the second room at the 3rd floor was with odor of cigarette, the third room at the 2d floor was with phone out of order this is the client who has to test the preparation of the room !!!

Rikke B. Business - 29/08/2017 AccorHotels certified review
« Really good, sweet lady at the reception - she had her birthday exact same day as mine. »

Everything good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

R Solo - 27/08/2017 AccorHotels certified review
« alles gut »

All good. No issues due to fault of hotel or its staff. However there was a loud football gathering in the lobby - other guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Q., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Albert Business - 24/08/2017 AccorHotels certified review
« Very convenient »

My stay was very convenient. Chek in was fast. The room was clean and it was rather silent in the room. The service was freindly and the breakfast was very good. I did not miss anything.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr K., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Duesseldorf City Nord die Zeit genommen haben uns zu schreiben. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Herzlichen Dank für Ihre freundliche Beurteilung! Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen André Stadtmüller Direktor

Family - 16/08/2017 TripAdvisor review
« Convenient, comfortable, quiet and clean. »

The hotel is in between the airport and the city center, so it was convenient as we arrived by train and left from the airport the next morning. We were welcomed by friendly staff and found a comfortable and clean room and had a very good night as it was quiet.

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