Hotel - Mercure Hotel Duesseldorf City Nord
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf City Nord

Our hotels AccorHotels
4.0/5 525 reviews
All hotels in Duesseldorf
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 54.00 EUR Non member rate
From 51.30 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 23:00
    • Opening hours : Week-end 07:00 - 23:00
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Düsseldorf City Nord, you have the choice of Standard Rooms with queen-size bed, double bed or twin beds and Privilege Rooms with king-size bed. All 190 rooms are air-conditioned and equipped with WIFI.One child aged up to 16 may stay in your room free of charge. Your pet is also welcome to stay with us for a fee of EUR 12 a night. Our laundry and ironing service will take proper care of your clothing and laundry needs for a fee.

  • 190 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 1 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,619 reviews

Our guest reviews for Mercure Hotel Duesseldorf City Nord

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 525 reviews
AccorHotels certified review
Wth Business - 11/03/2018
« Super »

Alles super

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Herr Thiel, herzlichen Dank für Ihr erneutes positives Feedback, über welches wir uns von Ihnen als langjährigem Stammgast besonders freuen. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen frohe Osterfeiertage. Mit herzlichen Grüßen André Stadtmüller Direktor

AccorHotels certified review
M. W. Business - 26/02/2018
« Sales coordinator »

All ok and very helpful. Nice breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Meeus, We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry about the problems with the internet, did you ask for a premium voucher with high speed internet ? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

TripAdvisor review
Business - 11/02/2018
« Home can be everywhere »

Very easy access from the airport. Nice underground parking with planty of space. Very warm welcome just at arrival makes you happy even after long travel. Rooms are nice and clean. At the restaurant you are welcome and great wine selection allows you to relax in the evening.

AccorHotels certified review
Mhonkoop Business - 03/02/2018

- On arrival blocking/reserving of my card for Eu 200,- (almost 100% surplus on the expected costs) was a new experience for me, it made me feel like i was a non-credible person at entering the hotel. - room was ok for the needs i had.(sleep) - vending/M-station vending machines were 100% empty/unplugged, so the promised (self-)service was not available. Price payed for the stay was not in relation to the services available nor was the way in which the reservation made on card justified.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Honkoob, Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Nord. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are very sorry that you had the feeling of a non-credible person, this was not our intension. It is a requirement to make reservations on the credit card, but maybe the amount was a mistake by our front office. Instead of the vending maschines at the first floor we offer since beginning of the year snacks and drinks at our reception for self-service. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, André Stadtmüller General Manager

AccorHotels certified review
Amr A. Business - 31/01/2018
« Good food bad house keeping »

House keeping is poor. Towels were just thrown on the hanging bars not in a good or nice way. My pyjamas that I put on the bed were sometime left in place(good) or sometimes put/thrown on the floor unfolded. I suggest you put water hose beside the toilet so after you finish doing your thing you can wash with water and not just toilet paper. It’s much cleaner and hygiene wise is much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amr Abdelbary, Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, André Stadtmüller General Manager

TripAdvisor review
Business - 29/12/2017
« Very convenient and friendly Night manager »

Clam room in the back as requested: very appreciated Friendly night manager at arrival and early bird check out Very good service with very convenient rate. Only the smell of the housekeeping products in the hallways & corridors could be better... For sure a very good experience

AccorHotels certified review
Anonymous Business - 16/12/2017
« Nice quite room but dirty curtains »

Quite room. Good bed. Good parking in the garage. The stains on the curtains and the dusty spider web behind the bed side table brought the overall impression of the room down quite a lot. I would expect a better standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Celovska, Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your remark about the stains on the curtains and the dusty spider web behind the bed side table have been adressed. Please rest assured that we have spoken to the concerning staffs and due actions were taken. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, André Stadtmüller General Manager

TripAdvisor review
Business - 24/11/2017
« Not at the expected level of a MERCURE hotel »

Bedding in poor condition, comforters too small (kid size!), All this is not worthy of a 3 star hotel. No consideration of priority access for Silver cardholders at the front desk. Restaurant with very good meat but dinner only possible near the bar which has only very few tables or a long wait! Very good breakfast.

AccorHotels certified review
Frank C. Business - 13/11/2017
« Mr Frank C. »

Room was clean, bed comfortable, environment quiet, meals were exceptional. My overall stay was excellent I would recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Crawford, We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

AccorHotels certified review
Janette Couples - 11/11/2017
« A very efficient modern hotel, with a bar and restaurant its close to all transport links »

We arrived late evening the receptionist was very welcoming and efficient. The room was as requested in a quite part of the hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Guyton, We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

AccorHotels certified review
Mr I. A. T. Business - 15/10/2017
« Sub standard business accommodation »

Poor room set-up (weak shower pressure, shower unit loose, bed pillows for standard sofa cushion, power sockets poory placed). Menu good, service good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thorpe, Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are very sorry that the equipment of our guest rooms are not to your satisfaction. Sincerely, André Stadtmüller General Manager

AccorHotels certified review
Vic Business - 09/10/2017
« Good stay spoiled by dreadful wifi »

Good stay spoiled by dreadful wifi

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., thank you very much for your feedback concerning your stay at our hotel. I am very sorry that you had some problems with our Wifi. We will give your remarks to our provider to check this. We hope that we soon have the opportunity of welcoming you again at our hotel. With best regards André Stadtmüller General Manager

TripAdvisor review
Business - 28/09/2017
« Really flexible and friendly »

Arrival at midnight and the reception was super friendly and helpful with my invoice changes. The rooms super clean and everything quite. The breakfast has everything what you need. I will book this hotel during my next trip again.

TripAdvisor review
Business - 25/09/2017
« Unacceptable »

the first room at the 4th floor was with odor of cigarette the second room at the 3rd floor was with odor of cigarette, the third room at the 2d floor was with phone out of order this is the client who has to test the preparation of the room !!!

AccorHotels certified review
Rikke B. Business - 29/08/2017
« Really good, sweet lady at the reception - she had her birthday exact same day as mine. »

Everything good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

AccorHotels certified review
R Solo - 27/08/2017
« alles gut »

All good. No issues due to fault of hotel or its staff. However there was a loud football gathering in the lobby - other guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Q., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

AccorHotels certified review
Albert Business - 24/08/2017
« Very convenient »

My stay was very convenient. Chek in was fast. The room was clean and it was rather silent in the room. The service was freindly and the breakfast was very good. I did not miss anything.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr K., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Duesseldorf City Nord die Zeit genommen haben uns zu schreiben. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Herzlichen Dank für Ihre freundliche Beurteilung! Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen André Stadtmüller Direktor

TripAdvisor review
Family - 16/08/2017
« Convenient, comfortable, quiet and clean. »

The hotel is in between the airport and the city center, so it was convenient as we arrived by train and left from the airport the next morning. We were welcomed by friendly staff and found a comfortable and clean room and had a very good night as it was quiet.

AccorHotels certified review
O. Business - 30/07/2017
« Chef entreprise »

Agreable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., thank you very much for your feedback concerning your stay at our hotel. We hope that we soon have the opportunity of welcoming you again at our hotel. With best regards Julian Hainke Reservation Manager

AccorHotels certified review
Slobodan Business - 13/07/2017
« Very pleasent and clean hotel, with kind employees »

I had really pleasant stay at your hotel, but I have missed a few details to make it perfect, even if I know, that all the hotels in Germany have similar lacks. I think that the hotel with this rating must have the fridge in the room, or at least a mini bar. The second issue was availability of drinking water. I was not able to find drinking water in the hotel. You have the machines with soft drinks and snacks, but the water was not available. It is not possible to find the water in later hours. And when I both the water, there was no fridge to cool it. I would be free to recommned you to provide two bottles of water in the room. And the third detail was availability of sport channels on the TV. I know that German people are crazy about football :-), but it was not possible to find the channel with tennis on Wimbledon which is one of the biggest sport events in the world

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry, that we are not able to offer a minibar in the room and that in our Mercure shop, the water in the maschines was empty. The reason that you could not find a channel with tennis on Wimbledon is, that in germany this year there was only a television broadcasting on SKY Pay-TV channels. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 54.00 EUR Non member rate
From 51.30 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 1.7 km Mercure Hotel Duesseldorf Zentrum
Mercure Hotel Duesseldorf Zentrum
From
From 59.00 EUR Non member rate
From 59.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.4 km 25hours Hotel Duesseldorf Das Tour (opening June 2018)
25hours Hotel Duesseldorf Das Tour (opening June 2018) Hotel
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 3.5 km ibis Duesseldorf City
ibis Duesseldorf City Hotel
From
From 49.00 EUR Non member rate
From 49.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 3.6 km ibis Duesseldorf Hauptbahnhof
ibis Duesseldorf Hauptbahnhof Hotel
From
From 76.00 EUR Non member rate
From 72.20 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in DUESSELDORF
See rates