Hotel - Mercure Hotel Duesseldorf City Nord
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf City Nord

4.0/5 561 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 23:00
    • Opening hours : Week-end 07:00 - 23:00

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

At the 4-star Mercure Hotel Düsseldorf City Nord, you have the choice of Standard Rooms with queen-size bed, double bed or twin beds and Privilege Rooms with king-size bed. All 190 rooms are air-conditioned and equipped with WIFI.One child aged up to 16 may stay in your room free of charge. Your pet is also welcome to stay with us for a fee of EUR 12 a night. Our laundry and ironing service will take proper care of your clothing and laundry needs for a fee.

  • 190 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,879 reviews

Our guest reviews for Mercure Hotel Duesseldorf City Nord

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 561 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Colin S. Business - 15/10/2018 AccorHotels certified review
« Very professional »

As always, our stay in your hotel was very enjoyable. I'd like to give a special mention to ALL the staff in the PIAZZA who made our stay even more enjoyable!! They really are a very good team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Anonymous Business - 04/10/2018 AccorHotels certified review
« average »

I wanted a silent room but not available. It went fine anyway. Long time to make check in. Personnel slow. Breakfast wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your remark about the check in has been noted. I am very sorry, that the check in seemed very slowly. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, André Stadtmüller General Manager

Ralf B. Couples - 02/10/2018 AccorHotels certified review
« Very good »

Very nice stay. Front desk people are great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

J B. Business - 14/09/2018 AccorHotels certified review
« Very comfortable. »

The staff I encountered were friendly and helpful. The room was clean and comfortable. The bed was great and I got a good night’s sleep. Breakfast was good and plentiful My only regret was that BBC World was not available on your TV even though it was in your TV list.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your remarks about BBC World we will check with our technician. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Michel Business - 11/09/2018 AccorHotels certified review
« Messebesuch »

Hotel halt....

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr K., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Duesseldorf City Nord die Zeit genommen haben uns zu schreiben. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Herzlichen Dank für Ihre freundliche Beurteilung! Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen André Stadtmüller Direktor

Ole S. Business - 07/09/2018 AccorHotels certified review
« Very comftable, clean and accomadating »

I was welcomed very friendly and all my inqueries where resolved quickly. (like my forgotten toothpaste) The only things i mind: a) the wifi is -as it is so often in Hotels - unprotected and as such a security risk. b) The internet quality was ranging from slowish to unusable slow c) the parking costs 14€ /day, which is more then i even paid in Berlin oder Frankfurts inner city. Sure my company payed for it, but it leaves a bad tase.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Duesseldorf City Nord. Über Ihre positive Bewertung freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Ihren Hinweis zum Wlan haben wir dankend zur Kenntnis genommen und werden Ihre Anmerkungen an unseren Internet Provider weitergeben. Leider schwankt die Wlan Geschwindigkeit, je nachdem wie viele Gäste sich gleichzeitig in das kostenfreie Wlan eingeloggt haben. Wir bieten aber auch ein Premium Wlan Paket für 6 Euro pro Tag an, bei dem unlimitiertes Datenvolumen zur Verfügung steht, welches entsprechend schneller ist. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen André Stadtmüller Direktor

Anonymous Couples - 05/09/2018 AccorHotels certified review
« very nice property in a great location for flying out of DUS airport »

the online check-in was easy and made getting to the room quick. Staff was very pleasant and the room was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

B T. Business - 04/09/2018 AccorHotels certified review
« T. »

Noisy. Bad smelly pillows. Unprofessional house keeping...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your remark about the pillow have been noted. All our pillows have been in the laundry in august and we suspect, that some of them were not completely dry again at the delivery. We regret this very much. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, André Stadtmüller General Manager

Anonymous Couples - 03/09/2018 AccorHotels certified review
« Very comfortable »

Very comfortable, excellent breakfast, convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Roger M. A. Couples - 30/08/2018 AccorHotels certified review
« Incredible place to stay in »

It was just one night but the room was pretty clean and nice. We did enjoy the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mejia A., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Fbenny Business - 23/08/2018 AccorHotels certified review
« Good hotel, nice bedrooms »

Good decent hotel at reasonable price but: - being gold member and checking in almost all the time throuh the app, it is very annoying to still have to give the same information at the check in desk. Example: I always give the company's information for the billing, and still we have to add it manually every time I check in. - every other time, the gold member status drink is not offered and I have to ask for it - check in and out are too long. There is a specific line for 'gold status member' but never a clerk to take care of us. So, why add this panel 'specific for gold member' as we are just treated like anybody alse.

Business - 31/07/2018 TripAdvisor review
« Quiet location c »

Had 2 comfortable nights at this hotel. Room was of decent size and clean. bathroom was clean and had a powerful shower as well. Customer service was excellent. The only downside was the wifi that was slow. The hotel is about 15 mins to Aldstat by public transport. There are 2 tram/Ubahn stops within 5 mins walk. REWE & ALDI are also within walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prem25, thanks for your nice Feedback. Best regards from Düsseldorf.

Family - 20/07/2018 TripAdvisor review
« dusseldorf city nord »

Comfortable hotel close to tram & S Bahn stop. Good bedrooms, comfortable beds, nice bar with garden area. Friendly helpful reception staff Only negative was 19 euro each for breakfast which seemed expensive, so did not take it

Our hotel has responded to the review
Our hotel has responded to the review

Dear stuartn378, thanks for your nice feedback, we are happy to read that you enjoyed your stay. The price of our breakfast buffet is due to our very high standards of quality, freshness and variety. I would therefore ask for your understanding. We hope that we soon have the opportunity of welcoming you again at our hotel. With kind regards Your team from Mercure Hotel Düsseldorf City Nord

Anonymous Couples - 17/05/2018 AccorHotels certified review

Hotel is modern staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry about the problems after the computer update, which affected all of Europe, and apologize for any inconvenience we caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Business - 07/05/2018 TripAdvisor review
« Nice hotel, clean, welcoming people »

I was there for business. Nothing much to say, good quality for the value, well appreciated hotel. The personal is welcoming, rooms are clean, and fast wifi with my golden membership to Accor hotels. Just small comment about the 'green' hotel as they like to be called, like this one. Lots of communication about how green they are, but you end up with plastic cups in your bathroom, which are wrapped in another plastic.... Not green at all. Finally the check out was slow: eror in the billing address, solw process while they already had the print of my credit card. I thought that being gold would accelerate the process.

Wth Business - 11/03/2018 AccorHotels certified review
« Super »

Alles super

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Herr T., herzlichen Dank für Ihr erneutes positives Feedback, über welches wir uns von Ihnen als langjährigem Stammgast besonders freuen. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen und wünschen Ihnen frohe Osterfeiertage. Mit herzlichen Grüßen André Stadtmüller Direktor

M. W. Business - 26/02/2018 AccorHotels certified review
« Sales coordinator »

All ok and very helpful. Nice breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf City Nord. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry about the problems with the internet, did you ask for a premium voucher with high speed internet ? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Stadtmüller General Manager

Business - 11/02/2018 TripAdvisor review
« Home can be everywhere »

Very easy access from the airport. Nice underground parking with planty of space. Very warm welcome just at arrival makes you happy even after long travel. Rooms are nice and clean. At the restaurant you are welcome and great wine selection allows you to relax in the evening.

Mhonkoop Business - 03/02/2018 AccorHotels certified review

- On arrival blocking/reserving of my card for Eu 200,- (almost 100% surplus on the expected costs) was a new experience for me, it made me feel like i was a non-credible person at entering the hotel. - room was ok for the needs i had.(sleep) - vending/M-station vending machines were 100% empty/unplugged, so the promised (self-)service was not available. Price payed for the stay was not in relation to the services available nor was the way in which the reservation made on card justified.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Nord. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are very sorry that you had the feeling of a non-credible person, this was not our intension. It is a requirement to make reservations on the credit card, but maybe the amount was a mistake by our front office. Instead of the vending maschines at the first floor we offer since beginning of the year snacks and drinks at our reception for self-service. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, André Stadtmüller General Manager

Amr A. Business - 31/01/2018 AccorHotels certified review
« Good food bad house keeping »

House keeping is poor. Towels were just thrown on the hanging bars not in a good or nice way. My pyjamas that I put on the bed were sometime left in place(good) or sometimes put/thrown on the floor unfolded. I suggest you put water hose beside the toilet so after you finish doing your thing you can wash with water and not just toilet paper. It’s much cleaner and hygiene wise is much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amr A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf City Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, André Stadtmüller General Manager

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