Hotel - Pullman Cologne
Pullman Hotel Pullman Hotel

Pullman Cologne Hotel

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4.5/5 1,901 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 158.00 EUR Non member rate
From 142.20 EUR Member's rate Members’ Rate, join while you book
10.00P
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi access (Paying)
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air conditionningwith individual remote
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Nearby)
    • Massage (Paying)
  • Babysitting on request
  • Outdoor sports  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6.30am-11.30pm
    • Opening hours : Week-end 7.00am-11.30pm

Business services

  • 23 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The stylish atmosphere and spaciousness of our hotel is reflected in the 275 rooms including 11 suites. Bright lighting, individually controlled air-conditioning and modern furnishings all mean your stay is sure to be a pleasant one.

  • 275 rooms
  • 275 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Wide working desk
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Phone with 2 handsets in room
    • Air conditionningwith individual remote
    • Web TV
    • Telephone
    • Crib on request
    • Pay per view channel(s)
    • Printer
    • Computer
    • Fax machine
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 6,469 reviews

Our guest reviews for Pullman Cologne

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,901 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Milas Business - 13/04/2018
« Very good as always »

All good as usual. Not a 10 because: * My prefernce was not considered not to have food in the minibar (I told this already several times to the reception). * TV not good quality of picture and sound

AccorHotels certified review
Christopher F. Couples - 13/04/2018
« Excellent and Impeccable »

We use this hotel frequently and are very rarely disappointed. The staff, the comfort of the rooms and the food are all excellent and this last visit was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., thank you again for taking once more the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Ben_mw Business - 28/03/2018
« Stunning upgrade »

Despite having no status with Accor hotels, and having booked very nearly the cheapest room (the actual cheapest wasn't available) and at a busy time, I was given an upgrade to a large suite. The room was very good, breakfast was excellent and the service in the bars was also very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wardill, thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Florian Business - 21/03/2018
« Quite standard »

Breakfast was great, my room okay, and also the general service was okay.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr A., vielen Dank, dass Sie unser Gast waren und sich im Anschluss die Zeit genommen haben Ihren Aufenthalt im Pullman Cologne zu bewerten. Leider konnten wir Sie nicht vollends überzeugen und Sie haben Ihren Besuch bei uns nur als Standard erlebt, was wir sehr bedauern. Wenn Sie Anregungen für uns haben, was genau wir hätten besser machen können, freue ich mich auf eine Rückmeldung. Vielen Dank vorab und herzliche Grüße aus Köln Sonja Pohl Training & Quality Manager

AccorHotels certified review
Siddhant W. Business - 21/03/2018

Great experience overall, apart from the fact that one of my trousers was burnt in the laundry.

AccorHotels certified review
Leanne Business - 17/03/2018
« Clean and comfortable rooms »

Very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Mathias S. Business - 14/03/2018
« One impolite receptionist can spoil the whole experience »

The breakfast was extraordinary. The technician was very nice. Unfortunately the room that was given to us should never have been given to any customer. The drain of the bathtub is blocked. So the water cannot flush. The technician could not help us explaining this is a design error. The foot of the bed broke by just sitting on the bed. This could be repaired by the technician. But the worst thing of all was the complaint management of the receptionist Ms Freese. I explained to her the issues. As a response she mumbled something like "bad luck". The request to talk to the Management was rejected by her. Based on that experience I highly doubt I will ever again book any Pullman Hotel. Furthermore I can only advise colleagues and friends to not book Pullman.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mathias S., Thank you for taking the time to tell us about your experience at the Pullman Cologne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will follow up and investigate on your experience. In particular I will discuss your feedback with my front office team to improve guest relations and complaint handling. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Suré Front Office Manager

AccorHotels certified review
Kj Couples - 13/03/2018
« Karen »

Lovely room , great breakfast and a perfect location .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Alexander Business - 13/03/2018
« Good »

Clean, good breakfast, good service

AccorHotels certified review
Mari-lou Business - 12/03/2018

I stayed there for one night and had a really nice stay. Breakfast was so good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms V., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Benjamin Business - 09/03/2018

satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Melchor S. Business - 07/03/2018
« I feel special staying in Pullman Cologne,. »

I was upgraded into a suite room which was amazing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S. Torregrosa, thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Imran Business - 04/03/2018
« Mr Imran N. »

It was ok but disappointed you have downgraded my Accor status

AccorHotels certified review
Jess (. O. Business - 04/03/2018
« Brilliant as always »

Great people that take the time to remember you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Amir Business - 03/03/2018
« everything was good.. »

other than the room I stayed in was bit small, the bath was bit too small, I bumped my head into the towell rack a few times while getting in and out of the bath tub...other than that everything breakfast, service, staff was good...

AccorHotels certified review
Joe Business - 02/03/2018
« Very nice hotel but I had an accident in the room due to bad design. »

I stayed for 3 nights in Pullman Cologne room 707. The room was large and clean however the layout of the bed and TV leaves very little space to get to the bathroom. The TV hangs on a wall at the end of the bed and has a hanging wall shelf below it. This shelf overhangs the wall and leaves very little room to pass by to get to the bathroom. During the night I woke up to go to the bathroom and caught my back on the overhang shelf under the TV. It also has a sharp bronze handle that cut my hip. I did discuss this with a receptionist and showed them photos. They told me that they would speak to the manage but I don't know if they plan to do anything to fix this. In my opinion the shelf should be removed as this presents a safety hazard to guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., thank you for taking the time to give us a feedback regarding your visit at the Pullman Cologne. It is nice to read that you describe the hotel as very nice and so much more I am sorry that you had an accident in the room during the night due to the overhang shelf. Please let me apologize for this and be sure that we take your feedback seriously and discuss your mentioned facts within the management team. I really hope that in the meantime your back has become well and that we can welcome you back in the future. Please do not hesitate to contact me or the team for any questions or wishes. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Eleanor Business - 28/02/2018
« poor overall service versus the expected 4* rated hotel »

Very dissappointing: My caesar salad at lunchtime came with uncooked chicken We were asked to move from the bar in the evening as they wanted to lock up mouse in the bar area no electricity in my room in the morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., thank you for taking the time to give us a feedback regarding your visit at the Pullman Cologne. I am sorry that your stay with us did not meet your expectations at all and I want to apologize for the inconvenience you have experienced due to the situation at the the bar and the non-electricity in your room during one morning. Please be sure that we take your feedback seriously and that we will discuss your mentioned facts within the team. Please be also informed that the chicken on your salad was okay. It is cooked by the "sous-vide method", so that the meat is rosy. If you prefer a darker roasted chicken, please let the team at the restaurant know and the kitrchen team will take care. As a sign of compensation we like to invite you for breakfast during your next stay. If you have any other wish, please let me or the team know what we can do for you. I really hope that we can welcome you back in the future and send my best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Brixworth B. Business - 28/02/2018
« Overnight stay »

I stayed on business and this hotel had friendly, welcoming staff and the room was well appointed. The only issue is the rooms are far too hot. I turned the temperature down to 15 degrees and turned the setting to night mode but it made little difference. Breakfast was lovely and the hotel is clean and well appointed but it is just way too hot.

AccorHotels certified review
Ptc Couples - 26/02/2018
« Great hotel in great location »

No issues with Hotel as very clean, well organised and in a good location - short walk to shopping areas and Dom. Most of staff looked happy in their work - a couple of grumpy faces but overall polite and efficient. Room overlooked Dom in distance and had everything you need. Quite small but adequate. Great Breakfast and two good bars serving good selection of food at night. Overall a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Anonymous Families - 24/02/2018
« Wonderful and extremely friendly staff »

They staff was amazing!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

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