Hotel - Pullman Cologne
Pullman Hotel Pullman Hotel

Pullman Cologne Hotel

4.5/5 1,991 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 18  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionningwith individual remote
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Nearby)
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Boat excursions
  • Outdoor sports  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6.30am-11.30pm
    • Opening hours : Week-end 7.00am-11.30pm

Business services

  • 23 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The stylish atmosphere and spaciousness of our hotel is reflected in the 275 rooms including 11 suites. Bright lighting, individually controlled air-conditioning and modern furnishings all mean your stay is sure to be a pleasant one.

  • 275 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 24 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Wide working desk
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Air conditionningwith individual remote
    • Telephone
    • Baby bed
    • Fax machine
    • High speed transmission line
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 7,607 reviews

Our guest reviews for Pullman Cologne

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,991 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Paul M. Business - 05/12/2018 AccorHotels certified review
« Terrible »

Awful night's sleep - could not cool room down, it remained about 30C all night. = zero sleep for me. Breakfast good. I am in Cologne every week for work and will now avoid Pullman due to this issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., thank you for staying with us and for taking the time to give us a feedback regarding your visit. I am sorry that your stay with us did not meet your expectations at all and I want to apologize for the inconvenience you have experienced due to temperature in your room during the night. Please be assured that we take your feedback seriously and that this was not the usual standard. Our engineering departement has already fixed that issue. We would be happy if you will give us a second chance and that we can show you that we can do better. As a sign of compensation we like to offer you a free upgrade for a next stay. Please do not hesitate to contact me or the team for any questions or wishes. Best regards from Cologne Sonja Pohl Training & Quality Manager

Anonymous Friends - 03/12/2018 AccorHotels certified review
« Perfect place to call home after spending the day in the Christmas markets »

Although one of our rooms was not ready when we arrive (approximately 16h) the wait was not too long and we enjoyed a drink while final preparations were made. The rooms were very nice, comfortable beds, wonderful shower, heated floors in the bathroom and pillow selections. My only ''complaint'' was that the rooms were very hot, even after turning off the heat; though the windows do open so this was an option. I will definitely recommend this hotel to friends and stay here if I vist the city again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Donna Friends - 02/12/2018 AccorHotels certified review
« Stylish hotel in a good location »

I stayed at Pullman after my LASIK surgery and was happy with my choice of hotel. We were given a room facing the dome so it was great to be able see it with my "new" eyes. The bed was comfortable and the room offered everything we needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope you are getting well! Best regards from Cologne Sonja Pohl Training & Quality Manager

Anonymous Business - 30/11/2018 AccorHotels certified review
« always a pleasure »

it was unfortunate that we could not hold the meeting with you this time and had to use facilities at the Lindner. Also I feel slightly more choice on your evening menu would be good

John T. Business - 30/11/2018 AccorHotels certified review
« Comfortable Hotel in Excellent Location »

From the time at check-in and during my stay, the service was ecellent and friendly. I have stayed it this hotel many times, and it is always the same, room is comfortable and well maintained and excellent breakfast choice and service. Recommend this hotel for a business or leisure stay in Cologne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Anonymous Business - 30/11/2018 AccorHotels certified review
« Xtremely satisfied »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Kevin Business - 29/11/2018 AccorHotels certified review
« very pleseant, quiet room, good meal (room service) »

I like the new TVs and could screencast netflix onto the Samsung TV

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Jon42 Solo - 22/11/2018 AccorHotels certified review
« Great Stay »

No problems or issues encountered. Staff encountered pleasant and polite. Great Breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

M. Business - 21/11/2018 AccorHotels certified review
« a good hotel by too expensive in relation to its provided services »

Small room, very small bathroom , small gym overcrowded at peak times at almost 200€ per night . not good value ! drab surrounding and expensive parking fee for guests . I will try to find better next time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., thank you for choosing the Pullman Cologne for your stay in town and for taking the time to give us a feedback regarding your visit. I am sorry that your stay with us did not meet your expectations at all, especially regarding the room and the gym. Please be assured that we take your feedback seriously and that we will discuss your mentioned facts within the management team. I really hope that we can welcome you back in the future. Please do not hesitate to contact me or the team for any questions or wishes. Best regards from Cologne Sonja Pohl Training & Quality Manager

Daniel Business - 16/11/2018 AccorHotels certified review
« Hotel quite nice, Accor IT a desaster »

I enjoyed my stay - I liked the room, the breakfast and the bar. Check-in and Checkout was terrible. Only one rep and everything took long. I wanted to do the pre-checkin online, but that one was broken. I had to fill a lengthy form for not paying tourist tax. Why is this not prefilled with my Accor profile data? At checkout I asked for invoice via email. It came a day later, manually sent. Why is that not immediately triggered with checkout via Accor profile?

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr R., wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und danken Ihnen herzlich, dass Sie sich die Zeit für eine Rückmeldung genommen haben. Umos mehr bedauern wir, dass der Check In und Check Out nicht reibungslos verlaufen sind. Für die Unannehmlichkeiten möchten wir uns bei Ihnen entschuldigen und Ihnen versichern, dass wir Ihre Rückmeldung hierzu ernst nehmen. Wir werden Ihre genannten Punkte an unsere IT Abteilung weiterleiten, um den Prozess für die Zukunft optimieren zu können. Bis zum nächsten Mal senden wir Ihnen viele Grüße aus der Domstadt! Sonja Pohl Training & Quality Manager

Anonymous Business - 15/11/2018 AccorHotels certified review
« Not great »

My stays at Pullman were normally a bit dissatisfying, but I chose this hotel to stay in for a week because our company has deluxe rooms booked, which have minibar included, featuring a champagne I'm fond of. Unfortunately that was not the case this time - champagne was not refilled for 2 days, then on the third day it was delivered upon request. Other items from the minibar were not refilled that day either, along with the toiletries, and my bath robe disappeared. When I called a reception about this, I was low key accused of being a bath robe thief with a story of how my room was checked in the afternoon by an excellent checker and everything was in order. Well, it was not in order when I came in, there were multiple items missing, and btw I've never stolen a bath robe in my entire life. All of that, combined with my previous experiences, will most likely lead me to never again stay at Pullman hotel and to recommend the same to everyone who happens to ask for my opinion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., thank you for taking the time to give us a feedback regarding your visit at the Pullman Cologne. I am sorry that your stay with us did not meet your expectations at all and I want to apologize for the inconvenience you have experienced due to the fact that the minibar was not refilled and the missing bath robe. Please be assured that we take your feedback seriously and that our executive housekeeper will take care to better serve you in the future as well as we will discuss your mentioned facts within the front office team. I really hope that we can welcome you back in the future. Please do not hesitate to contact me or the team for any questions or wishes. Best regards from Cologne Sonja Pohl Training & Quality Manager

Steve Business - 15/11/2018 AccorHotels certified review
« Very Pleasant Stay »

Again another excellent stay at the Pullman, my only recommendation would be for an earlier breakfast at 6am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Peter W. Business - 15/11/2018 AccorHotels certified review
« Professional »

Very efficient service. Clean and modern room and ideal for business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Jamie M. Solo - 15/11/2018 AccorHotels certified review

Despite the large party for Karnival on arrival it was an smooth checkin experience and excellent facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Andrew Couples - 12/11/2018 AccorHotels certified review

Great as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

M. H. A. Business - 11/11/2018 AccorHotels certified review
« Vere goor as usual »

Providing all necessary requirements, this hotel is good for staying for business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Fei L. Business - 08/11/2018 AccorHotels certified review
« Nice hotel either for business travel or leisure stay »

Nice situated in the center of Koln city,and hotel reception staff are always smiled and well trained. Big room and comfortable & large bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Graham Couples - 07/11/2018 AccorHotels certified review
« Mr »

Good serving and nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Mimi Y. Couples - 07/11/2018 AccorHotels certified review
« Nice clean hotel. »

We felt safe & welcomed at the hotel. One suggestion: it's a nice touch to be offered orange/lemon water at the lobby, but the fruits should be sliced so that the taste & vitamins can come out into the water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Y. Chan, thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Torsten G. Business - 06/11/2018 AccorHotels certified review
« was a great stay »

comfortable hotel well located friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr G., wir freuen uns sehr über Ihre positive Bewertung und Ihre netten Worte zu Ihrem Aufenthalt bei uns und danken Ihnen herzlich, dass Sie sich die Zeit dafür genommen haben. Bis zum nächsten Mal senden wir Ihnen viele Grüße aus der Domstadt! Sonja Pohl Training & Quality Manager

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