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Pullman Cologne Hotel

TripAdvisor rating 4.5/5 2,136 reviews
Pullman Cologne
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+ 28 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or enjoy a view of it from your room

  • Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
  • Outdoor sports (Nearby)
Business services
  • 23 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Cologne

Helenenstrasse 14
50667
koeln
germany

Tel: +492212750

Fax: (+49)221/2751301

Contact email

Check-in from 15h00

Check out up to 12h00

  • subway 5, 12, 16, 18 :   5, 18 ,16, 3, 4 APPELLHOFPLATZ

  • 18 ,16, 4, 3 :   18 ,16, 4, 3 NEUMARKT

  • 5, 12, 15, 4, 3 :   5, 12, 15, 4, 3 FRIESENPLATZ

  • tram 1, 7, 9 :   1, 7, 9 NEUMARKT

  • By plane

    DUESSELDORF At 50km / 31.07 miles

  • By plane

    FRANKFURT At 190km / 118.07 miles

  • By plane

    KOELN BONN At 15km / 9.32 miles

  • By train

    CENTRAL STATION At 1km / 0.62 miles

GPS :50.93987, 6.945437

Our accommodations

The stylish atmosphere and spaciousness of our hotel is reflected in the 275 rooms including 11 suites. Bright lighting, individually controlled air-conditioning and modern furnishings all mean your stay is sure to be a pleasant one.

Superior Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • Ironing board and flat-iron
  • Mini Bar

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • Ironing board and flat-iron
  • Mini Bar

Deluxe Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Deluxe Suite with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 50m²
  • Nespresso machine
  • Ironing board and flat-iron
  • Automatic wake up call
  • Mini Bar

Our restaurants and bars

E.L.F.

Type of cuisine: Other cooking style

A Cologne institution. Drink a freshly pulled Kölsch beer or a glass of wine with your tapas - if the weather is good, you can enjoy our summer terrace.

Lunch

10:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

10:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DLIGHT

Type of cuisine: Other cooking style

One of the best buffet breakfasts in the city with extracted honey. For late risers, our buffet breakfast is served until 11am on Saturday and until midday on Sunday.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAB12

Photo non contractuelle / Strictly non binding

Modern big city flair at LAB12: Cool vintage design, trendy music and innovative cocktails, with a sensational view over Cologne from the top floor.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 808 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 440 people

Find out more

Our guest reviews for
Pullman Cologne

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

9,272 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,136 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Generally satisfying experience, just not exactly matching with the price

Customer review rating 4.5/5

Ho, C. Y. Solo - 15/10/2019 AccorHotels review

I did it on Booking.com, but I'll brief it here Good food, dinner was satisfying to eat (didn't have breakfast). Cocktail contains fruit flies for unknown reasons. Cannot be sure when the fruit fly drowned itself, and therefore might not be the hotel's fault. But more likely that it was there during preparation because some of them were under the ice. Okay bed, just wished that it was a bit warmer Water pours out during showers due to flawed design of the glass panel that were supposed to keep the water out. (Who the hell would design a panel that has slits in the middle and has the balls to tell me it was supposed to keep water out? Try designing a ship with a hole on the side next, sir.) Nice location, convenient and has metros nearby Just that it's a bit pricey. Comfortable, but I expect the price to wow me

Dear Mr. C., thank you again for your stay with us and for taking the time to give us a review as you already did on booking. We are sorry for the inconvenience you have experienced regarding the visit at the bar and in the bathroom. Please be assured that we already discussed your mentioned points within the team. So much more we are happy to read that your stay has been comfortable in general. Thank you also for your compliments about the food! Best regards from Cologne Sonja Pohl Training & Quality Manager

Pullman Koeln, simply superb

TripAdvisor rating 4.5/5

1111Gerard Couples - 12/10/2019 TripAdvisor review

Thanks to all the staff at the hotel in all departments that made our stay once more so very pleasurable. When in Koeln one stays at the Pullman Cologne! Thank you to all for your wonderful service and professionalism. Esther and Gerard

Dear Esther, dear Gerard, it is such a pleasure to receive your great feedback and the whole team wants to give a thank back to you: Thank you for being our guests and for taking the time to write about your experience and to share it with all the Tripadvisor users. We hope to welcoming you back in the future and send our best regards to Perth Your Pullman Cologne team

Ms.L.

Customer review rating 4.5/5

Anonymous Business - 09/10/2019 AccorHotels review

The personal in bar / restaurant unpleasant. Food we wait 1 our and one of the meal was of full , rest so so Restaurant is too small for that big hotel .The price of 600 euro / per night BB for that facilities and personal tretmant.So never , never again

Dear Mr L., thank you for taking the time to give us a feedback regarding your visit at the Pullman Cologne. We are very sorry that your stay with us hasn´t been to your full satisfaction, especially due to the situation in the restaurant on Sunday evening. Please let us once again apologize for it and assure you that we already discussed the siutation within the team to better serve our guests in the future. Please do not hesitate to contact me or the team for any questions or wishes. Best regards from Cologne Sonja Pohl Training & Quality Manager

not as my expectation

Customer review rating 4.5/5

Jean Z. Business - 09/10/2019 AccorHotels review

normally I used Pullman in cologne but frankly I noticed the below: -1-no concierge to assist you regarding Restaurent even the employees on the desk front try to help us -2-prices are expensive if we compare it with other hotels plus the benefits which are limited. -3-they didn't upgrade my room (as usual) -4-room start to become old -5-no bath in my room!!!!

Dear Mr z., thank you for taking the time to give us a feedback regarding your visit at the Pullman Cologne. I am sorry that your stay with us did not meet your expectations at all and I want to assure that we will dicuss your mentioned facts within the team. Due to the fact that all suites have been booked during your stay with us, we were not able to upgrade you on suite, but on a larger corner room in our deluxe category with balcony and catherdral view on our highest floor. Dear Mr z., we hope to welcome you back in the future and send our best regards from Cologne Sonja Pohl Training & Quality Manager

Great hotel, great price quality ratio!

Customer review rating 4.5/5

Lada W. Business - 09/10/2019 AccorHotels review

Perfect location, the hotel is modern and clean, good personnel and very good restaurant!

Dear Ms W., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Wonderful stay

Customer review rating 4.5/5

Sa… Couples - 08/10/2019 AccorHotels review

Lovely hotel great amenities, amazing breakfast and staff very friendly and helpful.

Dear Ms S., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

great location and view. the staff was really carefull to make us enjoy the stay.

Customer review rating 4.5/5

Andra Couples - 07/10/2019 AccorHotels review

Everything went perfect. The staff was very king. We recieved a great room with view as we wished and we really enjoyed our stay

Dear Ms I., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Hervorragend

TripAdvisor rating 4.5/5

mahmouda300 Family - 06/10/2019 TripAdvisor review

We were for the second time there and got upgrade as platinum member, extrem friendly personal, delicious breakfast , room are very clean, and comfortable, excellent location, parking available for a very good price, strongly adviced , we will stay always there whenever we are in cologne, thank you too much

Dear mahmouda300, it is a pleasure to receive your compliments and we want to give a big thank back to you: Thank you for choosing the Pullman hotel in Cologne and for taking the time to share your experience on Tripadvsior. We hope you had a safe journey back home to Abu Dhabi and look forward to welcoming you back with us for a next stay! Best regards from Cologne Your Pullman team

very nice

Customer review rating 4.5/5

Marc Business - 03/10/2019 AccorHotels review

nice hotel where I hadn't stayed before.

Dear Mr. V., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Very very good everything. Room, breakfast, gym

Customer review rating 4.5/5

Melchor S. Business - 03/10/2019 AccorHotels review

Very very good everything. Room, breakfast, gym Only point for improvement was the noise from the bathroom extractor/ventilation

Dear Mr. S. Torregrosa, thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Good stay

Customer review rating 4.5/5

Jim Business - 03/10/2019 AccorHotels review

Good rooms and breakfast — shame level 12 was closed

Dear Mr. P., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

very satisfied

Customer review rating 4.5/5

Mukhtar R. Business - 02/10/2019 AccorHotels review

Outstanding. The upgrade into presidential suite was definitely appreciated and came as an amazing surprise! Our special thanks goes to the Italian lady at the reception.

Dear Mr. R., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

First night was great, second night was terrible

Customer review rating 4.5/5

Matthew Business - 30/09/2019 AccorHotels review

The first night of my stay went very well. The room was clean upon my arrival and I had no issues with check in. The second night of my stay (26 September) there was evidently construction work on the 12th floor that was permitted to occur all night long. There were loud noises being transferred through the floor into my room on the 11th floor that kept me from sleeping well all night long. I called the front desk on two different occasions to request the work be halted but the noise continued regardless. Allowing noisy construction work to occur during overnight hours in a hotel is completely unacceptable. The entire reason someone stays in a hotel for business is to attempt to obtain good sleep and prepare for another day of meetings. This is not possible when construction is allowed to occur all night long on the floor above the rooms.

Dear Mr C., thank you for taking the time to give us a feedback regarding your visit at the Pullman Cologne. I am sorry that your stay with us did not meet your expectations at all and I want to apologize for the inconvenience you have experienced due to the noise on the floor above you. Please be assured that we take your feedback seriously. Unfortunately there wer urgent repairs scheduled that had to be completed for the coming day. Certainly we should not have allocoted your room for this night and offered an alternative. I really hope that we can welcome you back in the future. Please do not hesitate to contact me or the team for any questions or wishes. Best regards from Cologne Tina Senfter General Manager
Customer review rating 4.5/5

Thomas P. Couples - 29/09/2019 AccorHotels review

Great booking experience, really nice room, (934) we could see that it needs to be refurbished, but we were very happy of our stay in it and it great value for money. One thing was slightly disappointing: the machine in the gym cannot be set to English and I never managed to set them up so I skip my gym routine. I guess I could have call for help but I don’t like calling for help, I just moved on. Also, I would have love a Bluetooth system to listen to then music of my phone in the bathroom or in the room in general and also a sun bed on the balcony. The staff is outstanding, the late check out experience that we got for free was delightful. We were very stressed by hard times in our professional life in the previous weeks, and we came to just relax, put our brain on pause, enjoy the view on a balcony, reading a book in the sun. That’s what we did, and we will definitely come back again.

Dear Mr. P., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Excellent

Customer review rating 4.5/5

Paul S. Business - 29/09/2019 AccorHotels review

Excellent

Dear Mr. S., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

A few days in Cologne

Customer review rating 4.5/5

Frank Couples - 26/09/2019 AccorHotels review

Unfortunately the first room allocated to us was spoilt by constant mechanical noise (apparently from the air conditioning). This was a shame because it was a very nice room but sleep would have proved impossible. Staff were very responsive and an alternative was found, albeit not as well furnished as the first room. Not a great start.

Dear Mr Pebfold, thank you for your stay with us and for taking the time to give us a feedback regarding your visit at the Pullman Cologne. I am sorry that your stay with us did not meet your expectations at all and I want to apologize for the inconvenience you have experienced due to the noise in the firts room and the room change, Please be assured that we take your feedback seriously and that the engineering department will take care. I really hope that we can welcome you back in the future. Please do not hesitate to contact me or the team for any questions or wishes. Best regards from Cologne Sonja Pohl Training & Quality Manager

Another lovely stay at the Pullman Koln

Customer review rating 4.5/5

John Couples - 24/09/2019 AccorHotels review

Warm welcome from reception staff. Room beautifully prepared and cleaned Relaxing evening in the bar Excellent breakfast with attentive and very pleasant staff. Checkout smooth and efficient

Dear Mr. P., thank you for taking again the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Just ok

Customer review rating 4.5/5

Robert Business - 21/09/2019 AccorHotels review

Was ok

Dear Mr. M., thank you for your stay with us and for taking the time to rate and review. We will discuss your mentioned points within the team and hope to welcome you back for a next stay in the future. Please do not hesitate to contact us for any questions or wishes. Best regards from Cologne Sonja Pohl Training & Quality Manager

Comfortable, restful, clean & efficient.

Customer review rating 4.5/5

Dave S. Business - 20/09/2019 AccorHotels review

Comfortable, restful, clean & efficient, perfect way to end & start the business day.

Dear Mr. S., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

very good

Customer review rating 4.5/5

Stanley Y. Business - 11/09/2019 AccorHotels review

I was supposed to pay EUR 35 for early check in at around 11;45AM, but I applied the Accord membership at the front desk and that saved me from paying early check in fee. Thnaks for the front desk clerk suggestions for this.

Dear Mr. C. thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager
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