Hotel - Pullman Cologne
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Pullman Hotel

Pullman Cologne Hotel

Helenenstrasse 14 
50667  KOELN
GERMANY

1,790 reviews
TripAdvisor Rating Based on 1,790 reviews
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From 125.80 EUR Non member rate
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • Babysitting on request
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Nearby)
    • Massage (Paying)
  • Babysitting on request
  • Outdoor sports  (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6.30am-11.30pm
    • Opening hours : Week-end 7.00am-11.30pm

Business services

  • 23 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The stylish atmosphere and spaciousness of our hotel is reflected in the 275 rooms including 11 suites. Bright lighting, individually controlled air-conditioning and modern furnishings all mean your stay is sure to be a pleasant one.

  • 275 rooms
  • 275 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Wide working desk
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Phone with 2 handsets in room
    • Air conditionningwith individual remote
    • Web TV
    • Telephone
    • Crib on request
    • Pay per view channel(s)
    • Printer
    • Computer
    • Fax machine
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 5,201 reviews

Our guest reviews for Pullman Cologne

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,790 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
P.b. Couples - 22/09/2017
« Mouse in eating area of bar. 5* hotel? »

Room was fine and staff pleasant but we ate in the bar and during our evening meal a mouse appeared from behind the bar and was running around. We were pretty horrified as was the other diner who saw it also. We reported it to bar staff who did not seem overly concerned, however on check out the receptionist promised that she would look into it. This is really not acceptable in any place serving food to the public let alone in a 5* hotel.

AccorHotels certified review
John Business - 21/09/2017
« Outside of checking in upon arrival, experience was good. »

My only issue was upon check in. I had booked Saturday night through Monday night via American Express travel services. I arrived on Sunday morning and wanted to ensure my room was immediately available and that is why I booked Saturday night. American Express verified with me that your hotel was notified that I would not be arriving until Sunday morning. When I did arrive at the hotel, I was told that my reservation had been cancelled since I was a "no show". I was first told they did not have a room for me. When I continued to push the message that my room should have been held, I was finally told that "for this one time" they would find a room for me as if a favor was being done. It was an uncomfortable experience for a customer.

AccorHotels certified review
André C. Business - 18/09/2017
« Friendly, professional, attentive, quality venue and staff »

Perfect.

AccorHotels certified review
Am Business - 18/09/2017

Excellent

AccorHotels certified review
Michael B. Business - 17/09/2017
« Suitable Accommodations »

The temperature in the room was completely unacceptable. It was so hot, it was uncomfortable. And the staff's inability to manage a request as simple as changing a credit card for a colleague who was staying in the second room I booked was dissatisfying. But the hotel was for the most part nice and the staff was helpful.

AccorHotels certified review
Anonymous Business - 16/09/2017
« Wonderful »

It was welcoming and made me feel at home.

AccorHotels certified review
R S. K. Business - 15/09/2017
« Weekend and business trip »

Very pleasant. Excellent staff.

AccorHotels certified review
Anonymous Business - 15/09/2017
« Alles i.O. »

Gut

AccorHotels certified review
João M. Couples - 14/09/2017
« Very Pleasant »

Very friendly staff.

AccorHotels certified review
Harry Solo - 12/09/2017
« Great hotel which is nice and central »

Really good stay at the Pullman. It's walking distance so the centre of town, bars and restaurants. The rooms are a good size and very well equipped (Nespresso machines,plenty of toiletries and complimentary water etc). Beds are super comfortable.Good breakfast if it's included otherwise way over priced. Only complaint is the ridiculous parking cost which is 25 Euros for self-parking - you can go a block away and pay 6-9 Euros per day.

AccorHotels certified review
Mr D. Business - 08/09/2017
« Excellent service »

The hotel is clean well managed and is always staffed by nice individuals. The breakfast room is a little small if the hotel is full but that shouldn't detract from the two lovely bars the hotel has for the evening

AccorHotels certified review
Garry S. Business - 08/09/2017
« Ok but I think the hotel is now to expensive compared to others in Cologne »

The breakfast area was so busy we were asked to eat in the bar. The bar closed before 1 am around 12.20. I know it is late but if 1am is the time then they should serve you a night cap. The rooms are clean and comfortable. Didn't get a free drink as a gold card holder apparently whisky is off the list I could have a soft drink or small beer.I drink whisky?

AccorHotels certified review
Sabine P. Couples - 06/09/2017
« Outdated, poor buffett but friendly service »

The mini bar inclusive was great. The service was friendly and professional. The rooms are fairly outdated. The TV is NOT HD- how in this day and age you don't have HD for TV is way beyond me. The AC was again not adequate in standard and upgraded rooms. We had to fight to get into the studio room where for the third visit has enough AC power to sleep comfortable. This is a major issue and may prevent further visits. Lastly the buffet is not something you should promote. We are very unhappy with the choices, broken coffee machine and day old breads. You must upgrade your buffet since people pay for it, it is expected to be of some quality.

AccorHotels certified review
Peterhen Solo - 06/09/2017
« Very comfortable »

It was my first time and I enjoyed almost everything. I didn't like the smell of noodles in my room. The staff were exceptional.

AccorHotels certified review
John P. Couples - 04/09/2017
« Excellent! »

As usual, our experience began with a warm and professional welcome. Our room was a generous size, well equipped and had been prepared thoroughly for our arrival. It was scrupulously clean and all bathroom fittings functioned efficiently. (Always the case at this hotel) The bar staff were welcoming, friendly and very helpful in explaining the new dining arrangements and menu. The salmon which my wife and I ordered was delicious! The Breakfast layout is excellent and the choice available is outstanding. The staff as ever, are available to assist when necessary and clear our table discretely while having our breakfast. At checkout the desk staff were efficient and friendly. We were disappointed to leave but already feeling that we would be welcome back soon. In our view the Pullman is in an ideal position in Koln. As we always travel to and via Koln by car, it is reassuring that we can use the easily accessible secure underground car park, the rates for this being very reasonable for a busy city centre car park. The hotel itself is well designed, makes great use of its spaces and boasts outstanding views across the city. We look forward to returning in the Autumn and later for the Weinachtsmarkt!

AccorHotels certified review
Jay Business - 29/08/2017
« Stay at the Pullman every year, and every year, it's a great experience. »

Staff are always kind, they searched my room for a shirt of mine - that I later found in my suitcase, the bar staff are awesome, and the yoga salat is pretty tasty.

AccorHotels certified review
Kenneth M. Y. Business - 28/08/2017
« Wonderful stay »

Wonderful check in and check out. Great facilities. Comfortable room.polite staff. Great location near eateries ,etc. Only the free mini bar refilling was inconsistent . Some items not filled up while other are .good if breakfast each day could have one or 2 different dishes . After 3 to 4 days it's the same serving each day. Thank you for a wonderful stay

AccorHotels certified review
Andy K. Couples - 26/08/2017
« Fantastic staff and great location »

Probably the warmest welcome I can recall at any hotel I have ever arrived at. Service remained very good throughout. Excellent breakfast choices and service there too. Spa area was closed for refurbishment so we could take advantage of that but otherwise an excellent stay.

AccorHotels certified review
C F. Friends - 25/08/2017
« Mr Christopher F. »

Generally good but renovation work being carried out in the lobby and restaurant was unexpected and a little inconvenient.

AccorHotels certified review
Sam D. Solo - 25/08/2017
« Exceptional as always! »

From checking in to checking out, my stay was perfect.

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