Hotel - Pullman Cologne
Pullman Hotel Pullman Hotel

Pullman Cologne Hotel

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4.5/5 1,901 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi access (Paying)
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air conditionningwith individual remote
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Nearby)
    • Massage (Paying)
  • Babysitting on request
  • Outdoor sports  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6.30am-11.30pm
    • Opening hours : Week-end 7.00am-11.30pm

Business services

  • 23 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The stylish atmosphere and spaciousness of our hotel is reflected in the 275 rooms including 11 suites. Bright lighting, individually controlled air-conditioning and modern furnishings all mean your stay is sure to be a pleasant one.

  • 275 rooms
  • 275 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Wide working desk
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Phone with 2 handsets in room
    • Air conditionningwith individual remote
    • Web TV
    • Telephone
    • Crib on request
    • Pay per view channel(s)
    • Printer
    • Computer
    • Fax machine
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 6,487 reviews

Our guest reviews for Pullman Cologne

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,901 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kat Business - 16/04/2018
« Very good stay »

I liked my stay, it was very nice. The only thing I wasn't that happy about was that the bar at the rooftop was closed on Sunday and Monday, so I couldn't really use it, but I was happy with the de luxe hotel, minibar, cleaning services, my room on 11th floor etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much, but are alos sorry that you had no possibility to visit the bar LAB12. Me and the team look forward to welcoming you back and send our best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Anton Families - 16/04/2018
« Good stay »

Good experience, one miss - no water pool at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your positive feedback very much and hope that you did not miss the pool that much. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
L. P. Business - 16/04/2018
« Unexpected unpleasant stay »

Room noisy due to outside air conditionning machinery Bar upstair serving very few food Staff always kind

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., thank you for staying with us at the Pullman Cologne and for taking the time to give us a feedback regarding your visit with us. It is nice to receive your positive rating regarding many points, especially regarding the staff. So much more I am sorry to read that you have not been satisfied with the food offer at the bar LAB12 and that you have been disturbed by the noise due to the air-conditioning. Please let me apologize for this and be sure that I take your feedback seriously. We will discuss your mentioned within the team. I really hope that we can welcome you back in the future. Please do not hesitate to contact me or the team for any questions or wishes. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Mark J. Business - 16/04/2018
« Always choose this hotel for my business trips to Cologne »

I use the hotel regularly so I am fairly used to the services and rooms - this time I had a room on the 9th floor which I knew wasn't the best as it is a little dated compared with some floors/rooms. Also I really don't like the rooms with showers over baths like this - I much prefer a room with a walk in shower. Saying that I never complain or moan as I know that despite being a regular visitor the hotel the rooms you get is luck of the draw. I usually have at least one meal in the hotel and food is always very good - no issues there! I will continue to use the Pullman as my first choice - but it would be nice to get the odd upgrade as a regular visitor!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., thank you for choosing the Pullman Cologne regulary and for taking the time to give us a feedback regarding your last stay with us. I am sorry that the room 911 did not meet your expectations at all and of course we take a note that you prefer a room with walk in shower on an other floor. Thank you also for your compliments concerning the food. We really appreciate! I Hope that your next visit will be to your full satisfaction. Please do not hesiate to contact me or the team for any further questions or wishes. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Milas Business - 13/04/2018
« Very good as always »

All good as usual. Not a 10 because: * My prefernce was not considered not to have food in the minibar (I told this already several times to the reception). * TV not good quality of picture and sound

AccorHotels certified review
Christopher F. Couples - 13/04/2018
« Excellent and Impeccable »

We use this hotel frequently and are very rarely disappointed. The staff, the comfort of the rooms and the food are all excellent and this last visit was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., thank you again for taking once more the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Ben_mw Business - 28/03/2018
« Stunning upgrade »

Despite having no status with Accor hotels, and having booked very nearly the cheapest room (the actual cheapest wasn't available) and at a busy time, I was given an upgrade to a large suite. The room was very good, breakfast was excellent and the service in the bars was also very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wardill, thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Florian Business - 21/03/2018
« Quite standard »

Breakfast was great, my room okay, and also the general service was okay.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr A., vielen Dank, dass Sie unser Gast waren und sich im Anschluss die Zeit genommen haben Ihren Aufenthalt im Pullman Cologne zu bewerten. Leider konnten wir Sie nicht vollends überzeugen und Sie haben Ihren Besuch bei uns nur als Standard erlebt, was wir sehr bedauern. Wenn Sie Anregungen für uns haben, was genau wir hätten besser machen können, freue ich mich auf eine Rückmeldung. Vielen Dank vorab und herzliche Grüße aus Köln Sonja Pohl Training & Quality Manager

AccorHotels certified review
Siddhant W. Business - 21/03/2018

Great experience overall, apart from the fact that one of my trousers was burnt in the laundry.

AccorHotels certified review
Leanne Business - 17/03/2018
« Clean and comfortable rooms »

Very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Mathias S. Business - 14/03/2018
« One impolite receptionist can spoil the whole experience »

The breakfast was extraordinary. The technician was very nice. Unfortunately the room that was given to us should never have been given to any customer. The drain of the bathtub is blocked. So the water cannot flush. The technician could not help us explaining this is a design error. The foot of the bed broke by just sitting on the bed. This could be repaired by the technician. But the worst thing of all was the complaint management of the receptionist Ms Freese. I explained to her the issues. As a response she mumbled something like "bad luck". The request to talk to the Management was rejected by her. Based on that experience I highly doubt I will ever again book any Pullman Hotel. Furthermore I can only advise colleagues and friends to not book Pullman.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mathias S., Thank you for taking the time to tell us about your experience at the Pullman Cologne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will follow up and investigate on your experience. In particular I will discuss your feedback with my front office team to improve guest relations and complaint handling. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Suré Front Office Manager

AccorHotels certified review
Kj Couples - 13/03/2018
« Karen »

Lovely room , great breakfast and a perfect location .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Alexander Business - 13/03/2018
« Good »

Clean, good breakfast, good service

AccorHotels certified review
Mari-lou Business - 12/03/2018

I stayed there for one night and had a really nice stay. Breakfast was so good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms V., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Benjamin Business - 09/03/2018

satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Melchor S. Business - 07/03/2018
« I feel special staying in Pullman Cologne,. »

I was upgraded into a suite room which was amazing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S. Torregrosa, thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Imran Business - 04/03/2018
« Mr Imran N. »

It was ok but disappointed you have downgraded my Accor status

AccorHotels certified review
Jess (. O. Business - 04/03/2018
« Brilliant as always »

Great people that take the time to remember you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

AccorHotels certified review
Amir Business - 03/03/2018
« everything was good.. »

other than the room I stayed in was bit small, the bath was bit too small, I bumped my head into the towell rack a few times while getting in and out of the bath tub...other than that everything breakfast, service, staff was good...

AccorHotels certified review
Joe Business - 02/03/2018
« Very nice hotel but I had an accident in the room due to bad design. »

I stayed for 3 nights in Pullman Cologne room 707. The room was large and clean however the layout of the bed and TV leaves very little space to get to the bathroom. The TV hangs on a wall at the end of the bed and has a hanging wall shelf below it. This shelf overhangs the wall and leaves very little room to pass by to get to the bathroom. During the night I woke up to go to the bathroom and caught my back on the overhang shelf under the TV. It also has a sharp bronze handle that cut my hip. I did discuss this with a receptionist and showed them photos. They told me that they would speak to the manage but I don't know if they plan to do anything to fix this. In my opinion the shelf should be removed as this presents a safety hazard to guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., thank you for taking the time to give us a feedback regarding your visit at the Pullman Cologne. It is nice to read that you describe the hotel as very nice and so much more I am sorry that you had an accident in the room during the night due to the overhang shelf. Please let me apologize for this and be sure that we take your feedback seriously and discuss your mentioned facts within the management team. I really hope that in the meantime your back has become well and that we can welcome you back in the future. Please do not hesitate to contact me or the team for any questions or wishes. Best regards from Cologne Sonja Pohl Training & Quality Manager

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