Hotel - Pullman Cologne
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Pullman Hotel

Pullman Cologne Hotel

Helenenstrasse 14 
50667  KOELN
GERMANY

1,761 reviews
TripAdvisor Rating Based on 1,761 reviews
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From 125.80 EUR Non member rate
From 119.51 EUR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 18  EUR
  • Babysitting on request
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Nearby)
    • Massage (Paying)
  • Babysitting on request
  • Outdoor sports  (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6.30am-11.30pm
    • Opening hours : Week-end 7.00am-11.30pm

Business services

  • 23 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The stylish atmosphere and spaciousness of our hotel is reflected in the 275 rooms including 11 suites. Bright lighting, individually controlled air-conditioning and modern furnishings all mean your stay is sure to be a pleasant one.

  • 275 rooms
  • 275 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Wide working desk
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Phone with 2 handsets in room
    • Air conditionningwith individual remote
    • Web TV
    • Telephone
    • Crib on request
    • Pay per view channel(s)
    • Printer
    • Computer
    • Fax machine
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 4,933 reviews

Our guest reviews for Pullman Cologne

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,761 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Othman H. Solo - 23/07/2017
« Mr »

Good stay

AccorHotels certified review
Ka M. Business - 20/07/2017
« Wonderful staff »

The hotel is very nice, but what I really appreciated was staff. Everyone is so warm, friendly and helpful, plus you can really see that they enjoy working together. Great team spirit!

AccorHotels certified review
Michael S. Business - 20/07/2017
« Efficient »

very German, efficient, not exciting, no delight but had everything I wanted.

AccorHotels certified review
Jan B. Families - 18/07/2017
« A really lovely stay »

I asked for my son to be next to us and to have a view of the city and got them.i also mentioned it was my husbands 70th and he received a cake which was so kind.The four of us found it an ideal place in Cologne.It was quiet,clean friendly and the spa was so relaxing.Many thanks to all the staff.

AccorHotels certified review
Julie Couples - 18/07/2017
« Perfect Location »

Away from the hustle and bustle but close enough to tourist attractions,shopping and galleries. Comfortable beds and clean rooms make this a good choice in Cologne accommodation. Breakfast was plentiful and the Lab 12 rooftop bar a great place to unwind in the evenings. Staff were friendly and helpful on most occasions. There is a wide variety of restaurants within an easy walk from the hotel making dining options easy.

AccorHotels certified review
Dave P. Friends - 16/07/2017
« Location of the hotel »

Experience was rather good. A real shame you changed your loyalty-policy since 2017. We always book in Accor hotels everywhere in Europe for years (Pullman Cologne more thank 25 times in 7 years with friends!) and Novotel elsewhere and have a silver card. Until 2016 we could get an upgrade (an upgrade is not a cost) for the room and a real welcome drink (gin-tonic) and drank a second one paying. Since 2017 you changed the policy and now as silver-card members we don't get an upgrade and the welcome drink is some kind of an excuse of white whine. Until now we start to recalculate loyalty and book perhaps elsewhere...loyalty has a price for the customer and must be earned by Accor! If not a business-client impossible to be gold to have the advantages as silver in 2016! Yes we collect points to heave a discount but it doesn't cut the deal to stay 'silver' loyal... silver is the new bronze?!?!?

AccorHotels certified review
Gilles C. Solo - 11/07/2017
« A room with a view an wonderful service! »

This was my first stay at Pullman Cologne but I guess not the last one! I was upgrated at my arrival with a 11th floor room with Catherdral view and went down immediatly to relax in the very cosy Spa... Two nights were not enough to enjoy the confort of the hotel : the location is excellent not too close to the busy station area but not too far either... The breakfast buffet is fantastic and all products very fresh and attractive... Above all the staff is really friendly and helpull and turn your stay in a true vacation...

AccorHotels certified review
Tj Business - 06/07/2017
« Everything was excellent »

The room was very modern, functional, and comfortable. The front desk staff was very friendly.

AccorHotels certified review
Anest M. Business - 04/07/2017
« Excellent room and facilities, but rooms were very hot. »

Air-conditioning in bedroom was not very effective. It was set at 18C but felt considerably warmer. The conference room was also very hot the following day. Increased air conditioning would have improved the experience even further.

AccorHotels certified review
Don H. Business - 04/07/2017

Excellent!! Rooms are nicely decorated and very comfortable. Received free upgrade to room with Cathedral view, which was really appreciated!

AccorHotels certified review
Murat U. Business - 03/07/2017
« Bed odor Issue »

Dear ALL, Bed linings and the room var pretty clean. But the bed was smelling, all my pyjamas ruined. I assume blankets are smelling. I was lots of time stayed at Am Dom Koln but never faced this kind of issue. for your information.

AccorHotels certified review
Paul B. Business - 03/07/2017
« My experience was good »

When I arrived in reception there was no record of my booking. When I showed my email confirmation from the Pullman hotel with is booking code the receptionist still couldn't find my reservation. This has never happened before. However the receptionist found me a room but its wasn't up to the usual standard

AccorHotels certified review
Hao L. Business - 03/07/2017
« Good to stay »

Clean and nice. A big plus for the breakfast. The AC is not working very well in the summer.

AccorHotels certified review
Anonymous Business - 02/07/2017
« Turn off the heated floor in the summer »

The hotel is nice overall. The rooms are clean. Breakfast is very nice. However, the room was very hot as the heated floor in the bathroom was creating more heat than the air conditioner could offset.

AccorHotels certified review
Rich Z. Business - 02/07/2017
« Too hot »

I think the hotel's air conditioning is unsatisfactory. There is not enough airflow to the rooms to keep them cool. Our conference room was also uncomfortably hot also.

AccorHotels certified review
Chris F. Couples - 30/06/2017
« Very enjoyable stay »

No complaints at all. Excellent staff, good food and room. We will be back again soon

AccorHotels certified review
Jos Couples - 27/06/2017
« Great Breakfast and Service  »

Great Breakfast and Staff. Very polite and helpful. Garage too expensive. Room to warm despite airco

AccorHotels certified review
Julian G. Families - 26/06/2017

It was an overall very nice experience. The room was clean and comfortable, the receptionists were really friendly and the location overall was really good. The only negative point was the very high price for parking.

AccorHotels certified review
Jj Business - 26/06/2017
« comfort  »

nice hotel

AccorHotels certified review
David Families - 25/06/2017
« Comfortable hotel, helpful friendly staff, a few glitches »

This was our second visit and we were pleased to be back. The rooms were comfortable and the service is always friendly and helpful. There were. A few glitches: kettle didn't work, sink blocked, television also faulty. All were quickly resolved, but it makes me wonder how thoroughly the rooms are inspected.

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