Pullman Cologne Hotel

TripAdvisor rating 4.5/5 2,053 reviews
Pullman Cologne
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Room 1

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Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or takein the view from your room

  • The Pullman Cologne is a "green hotel" and VDR-certified

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed 18.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions
  • Outdoor sports Nearby
Business services
  • 23 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Cologne

Helenenstrasse 14
50667
koeln
germany

Tel: +4900492212750

Fax: (+49)221/2751301

Contact email

Check-in from 15h00

Check out up to 12h00

  • subway 5, 12, 16, 18 :   5, 18 ,16, 3, 4 APPELLHOFPLATZ

  • 18 ,16, 4, 3 :   18 ,16, 4, 3 NEUMARKT

  • 5, 12, 15, 4, 3 :   5, 12, 15, 4, 3 FRIESENPLATZ

  • tram 1, 7, 9 :   1, 7, 9 NEUMARKT

  • By plane

    DUESSELDORF At 50km / 31.07 miles

  • By plane

    FRANKFURT At 190km / 118.07 miles

  • By plane

    KOELN BONN At 15km / 9.32 miles

  • By train

    CENTRAL STATION At 1km / 0.62 miles

GPS :50.93987, 6.945437

Our accommodations

The stylish atmosphere and spaciousness of our hotel is reflected in the 275 rooms including 11 suites. Bright lighting, individually controlled air-conditioning and modern furnishings all mean your stay is sure to be a pleasant one.

Superior Room with 1 kingsize bed

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Superior Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Deluxe Room with 1 kingsize bed

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

Deluxe Suite with 1 kingsize bed

  • Max. number of persons: x3
  • Area: From 50
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

Our restaurants and bars

E.L.F.

Type of cuisine: Other cooking style

A Cologne institution. Drink a freshly pulled Kölsch beer or a glass of wine with your tapas - if the weather is good, you can enjoy our summer terrace.

Lunch

10:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

10:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DLIGHT

Type of cuisine: Other cooking style

One of the best buffet breakfasts in the city with extracted honey. For late risers, our buffet breakfast is served until 11am on Saturday and until midday on Sunday.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAB12

Photo non contractuelle / Strictly non binding

Modern big city flair at LAB12: Cool vintage design, trendy music and innovative cocktails, with a sensational view over Cologne from the top floor.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 808 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 440 people

Find out more
Pullman Cologne Meeting Room

Our guest reviews for
Pullman Cologne

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

8,267 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,053 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

The service and the Hotel are very nice.

Customer review rating 4.5/5

Selamawit P. Friends - 19/04/2019 AccorHotels certified review

The service and the room are very good. The Hotel staff were very friendly and always able to help.

Sehr geehrte Frau P., wir freuen uns sehr über Ihre positive Bewertung und Ihre netten Worte zu Ihrem Aufenthalt bei uns und danken Ihnen herzlich, dass Sie sich die Zeit dafür genommen haben. Bis zum nächsten Mal senden wir Ihnen viele Grüße aus der Domstadt! Sonja Pohl Training & Quality Manager

Very nice hotel & friendly service

Customer review rating 4.5/5

Y., W. Business - 15/04/2019 AccorHotels certified review

It is a pleasant stay for me. I would love to stay in Pullman next time when I visit Koln.

Dear Mr. Y., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Super

Customer review rating 4.5/5

Jérôme Families - 13/04/2019 AccorHotels certified review

Toll

Sehr geehrter Herr M., wir freuen uns sehr über Ihre positive Bewertung zu Ihrem Aufenthalt bei uns und danken Ihnen herzlich, dass Sie sich die Zeit dafür genommen haben. Bis zum nächsten Mal senden wir Ihnen viele Grüße aus der Domstadt! Sonja Pohl Training & Quality Manager

Some good, some not so good

Customer review rating 4.5/5

M. Business - 09/04/2019 AccorHotels certified review

The hotel is well situated and staff are professional and efficient.

Dear Mr. M., thank you for staying with us at the Pullman in Cologne and for taking the time to give us a feedback. We appreciate your positive feedback very much, but want also thank you for your comments. Please be assured that we will discuss your mentioned facts within our team to better serve our guests in the future. Best regards from Cologne Sonja Pohl Training & Quality Manager

Top

Customer review rating 4.5/5

Paul Couples - 08/04/2019 AccorHotels certified review

Top

Dear Mr. I., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Clean, comfy, pleasant, some staff friendly, others less so

Customer review rating 4.5/5

Kenneth G. Business - 06/04/2019 AccorHotels certified review

Delightful friendly and helpful service from the young lady when I checked-in Mon morning (sorry, didn't catch her name) and in the bar in the evening, but much less friendly front desk assistance on Tue evening.

Dear Mr. G., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much, but are also sorry that you didn´t have a good check out. Please be assured that we will take care for the future. Best regards from Cologne Sonja Pohl Training & Quality Manager

Nice hotel facilities but poor service

Customer review rating 4.5/5

Anonymous Couples - 06/04/2019 AccorHotels certified review

Hotel is nice but service is not what it should be at a hotel with like the Pullman. Check-in very unwelcoming, no welcome drink, service in on the roof bar shameful, (two drinks for two people came in a 15 minutes time gsp after so we could not drink together), mistake on the check out bill, the list continues..

Dear Ms C., thank you for your stay with us at the Pullman Cologne and for taking the time to give us a feedback regarding your visit. I am sorry that your stay with us did not meet your expectations at all and I want to apologize for the inconvenience you have experienced during the check in and at our bar LAB12. Please be assured that we take your feedback seriously and that we will take care to better serve you in the future. I really hope that we can welcome you back in the future. Please do not hesitate to contact me or the team for any questions or wishes. Best regards from Cologne Sonja Pohl Training & Quality Manager

As always a flawless experience

Customer review rating 4.5/5

Clayton Business - 04/04/2019 AccorHotels certified review

Simple - everything was where I expected and worked.

Dear Mr. N., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Very nice but quite hot in temperature

Customer review rating 4.5/5

Anonymous Business - 04/04/2019 AccorHotels certified review

It was very comfortable but the room was quite warm and the air-conditioning didn't seem to change anything

Dear Ms W., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your positive rating feedback very much, but are alos sorry for the inconvenience concerning the air-conditioning. Our engineering departemnt will check it. Best regards from Cologne Sonja Pohl Training & Quality Manager

Enjoyable

Customer review rating 4.5/5

Breanna Families - 03/04/2019 AccorHotels certified review

Loved that the mini bar was free for our room. I did book this hotel for how close it was to colonge main attractions. Online says theres a indoor pool found out it's just a large sauna in there spa so didnt try to take the whole family to it.

Dear Mrs. J., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your rating very much and look forward to welcoming you back for a next stay with us. Best regards from Cologne Sonja Pohl Training & Quality Manager

Comfortable hotel with delicious breakfast

Customer review rating 4.5/5

Nikolay Solo - 02/04/2019 AccorHotels certified review

Everything was perfect, starting from early check-in to delicious breakfast next morning

Dear Mr. K., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Great find

Customer review rating 4.5/5

Saltaire Business - 01/04/2019 AccorHotels certified review

Very friendly, great room, great view

Dear Mr. Dawson, thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Everything was excellent!

Customer review rating 4.5/5

Heather P. Couples - 01/04/2019 AccorHotels certified review

Staff were friendly and went the extra mile. Room and decor was a great standard. Great location.

Dear Mrs P., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Always a nice stay

Customer review rating 4.5/5

Jill R. Couples - 26/03/2019 AccorHotels certified review

We always enjoy staying at your hotel. We enjoyed having a welcome drink as we are silver members and a early check in.

Dear Mrs r., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Wonderful and all the staff friendly

Customer review rating 4.5/5

Rami A. Business - 24/03/2019 AccorHotels certified review

Happy to be there and totally recommend

Dear Mr. A., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager
Customer review rating 4.5/5

Amira L. Business - 22/03/2019 AccorHotels certified review

It fills like a high quality boutique hotel Into to the small deatails

Dear Mrs l., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

great hotel in a good location

Customer review rating 4.5/5

Anonymous Business - 19/03/2019 AccorHotels certified review

nice room, great shower

Dear Mr. E., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Comfy, overall good

Customer review rating 4.5/5

Terje Couples - 18/03/2019 AccorHotels certified review

Everything I needed was available

Dear Terje, thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope your next visit will be as pleasant as the previous one. Best regards from Cologne Sonja Pohl Training & Quality Manager

Very Impressed, with lots of nice details

Customer review rating 4.5/5

Jon Business - 14/03/2019 AccorHotels certified review

On arrival, check in for warm and helpful, including ensuring I was enrolled in your loyalty program. I was impressed and it was efficient and helpful. The room and facilities were outstanding, I especially liked the bathroom. Lots of toiletries and handy essentials that most other hotels have stopped supplying, like nice coffee in your room and cotton buds. Breakfast was very good, nice variety and a great self service coffee machine, only comment is that the layout can cause bottle necks at time when its busy. On checkout the experience was very different to check in, it was a little officious and I felt like I was putting the person out and this was a bit of a surprise, to be honest, I took this as an isolated experience and suspect this isn't the norm. If the checkout was as friendly as the arrival I would have given this a 10/10. I stay in lots of hotels in Koln and this rates very close to the top of my list after just one stay.

Dear Mr. W., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your detailed feedback and your kind words very much and look forward to welcoming you back with us. So much more we are sorry that the check out was not as perfect and friendly as the check in. Please be assured that this wasn´t the norm and that we will take care. Best regards from Cologne Sonja Pohl Training & Quality Manager

Room was way too warm

Customer review rating 4.5/5

Ronald Business - 09/03/2019 AccorHotels certified review

Upfront (in the reservation notes) I asked to make sure my room was cool when I arrived. It wasn't. Upon arrival I switched on the airco and opened the window. Coming back in the room after diner at 1am to get some good sleep, it was still way too warm. Apparently the airco didn't do anything and the room seemed to be continually heated. This resulted in a very bad night sleep and rough start of the day with meetings all morning. My colleague experienced the same. Why ask for 'special wishes' in the reservation if you are not willing to act upon that? I don't understand. On a positive note, breakfast was perfect and staff more than willing to help in other requests.

Dear Mr V., thank you for taking the time to give us a feedback regarding your visit at the Pullman Cologne. I am sorry that your stay with us did not meet your expectations at all and I want to apologize for the inconvenience you have experienced due to non-functional air-conditioning. I can fully understand that a good night sleep is important to start with in meeting the next day. Please be assured that we take your feedback seriously and that we will discuss your mentioned facts within the team, especially with the engineering department to better serve you in the future. So much more I am happy to read that you have been satisfied by our staff and with the breakfast. I really hope that we can welcome you back in the future. Please do not hesitate to contact me or the team for any questions or wishes. Best regards from Cologne Sonja Pohl Training & Quality Manager
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