Hotel - Mercure Hotel Koeln City Friesenstrasse
Mercure Hotel Mercure Hotel

Mercure Hotel Koeln City Friesenstrasse

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4.0/5 829 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • French
    • Dutch
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Gift shop/newspaper shop (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)

Leisure and activities

  • Swimming pool  (Nearby)
    • Indoor heated pool (Paying, Nearby)
    • Outdoor heated pool (Paying, Nearby)
  • Thalassotherapy centre
  • Well-being  (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf course 18 holes (Paying, Nearby)
  • Indoor tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Paying, Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

In our 4-star Mercure Köln Friesenstraße, you can choose from 103 comfortable rooms, some with air conditioning, including 6 suites and 1 room suitable for those with reduced mobility. One child up to age 12 can also stay in your room free of charge.All rooms have free WIFI. Your pets are also welcome at Mercure Köln Friesenstrasse.

  • 103 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 1 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Fax machine
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,774 reviews

Our guest reviews for Mercure Hotel Koeln City Friesenstrasse

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 829 reviews
AccorHotels certified review
Amanda R. Business - 24/01/2018
« Outdated 2-3 star hotel »

This hotel was completely outdated, room and amenities were very old, bathroom was dirty with black between the tiles, towel provided was dirty and reception personnel was unfriendly. Additionally, they would not provide us with the tax form as we were traveling for work and we had to pay the tax (while in other hotels such as Marriott or Pullman this is not an issue).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda R. Austin, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

TripAdvisor review
valjeson Business - 20/01/2018
« Terrible Stink »

The stink in the room and even entrance was terrible it dosen´t help to open window. We have booked this hotel for the last 3 years and these times was we satisfied. The problem with the smell we really hope you fix.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valjeson, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfuntunately the reason for the unpleasant smell in the hotel is the sewerage that is sometimes overloaded when the hotel is fully booked and the Sartory halls next to us have events as well at the same time. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

AccorHotels certified review
J G. Business - 09/01/2018
« Expensive but perfect location »

The staff make this hotel. The location is great for the city centre and nightlife which can get a little rowdy over the weekends. The hotel is a little dated and could do with some redecorating but is clean and comfortable enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justin g., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

AccorHotels certified review
James P. Couples - 20/12/2017
« Great and friendly service from everyone »

The situation of the hotel is excellent. The food is very good. The reception is very efficient and quickly sorted out one problem to our great satisfaction. The room was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James P., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

AccorHotels certified review
Steve Business - 19/12/2017
« Enjoyable stay »

Rooms are basic at the Mercure but perfectly adequate for a stay where one doesn't spend that much time in one's room. Breakfast is great and the location is very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

TripAdvisor review
Couples - 16/12/2017
« Great location »

The hotel is located near to metro station, and also has a supermarket and drugstore very close. The staff is great, kind and helpful. The breakfast is very good with a lot of options. The beverages in the minibar are for free, that was awesome! The room are ok, they need to be refurbished, The only negative point was the mattress, it was very bad, to soft and the pillows wasn't good. But we had a very good time in Köln

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maisafanckin, thank you very much for taking time to give us a feedback. We hope to welcome you back next time. Sincerely, your team from Mercure Hotel Köln City Friesenstraße

AccorHotels certified review
Peter F. Business - 14/12/2017
« Good »

Had standard double room 509. Very small for two people, not a room to relax in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter F., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

TripAdvisor review
geraldine953 Friends getaway - 14/12/2017
« Very nice people »

People at the reception were very nice - as well as at the bar. It is the first time I had people as nice with me, even if I travel a lot with accor hotels. We had couple of free drinks, free upgrade... Room was okay but very good price/quality ratio.

Our hotel has responded to the review
Our hotel has responded to the review

Dear geraldine953, thank you very much for taking time to give us a feedback. We hope to welcome you back next time. Sincerely, your team from Mercure Hotel Köln City Friesenstraße

AccorHotels certified review
Fran Couples - 07/12/2017
« Satisfied »

Hotel was very well situation and within easy walk of city centre. Staff were extremely pleasant. Bedrooms were small but functional. Wifi was pretty poor though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fran M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

AccorHotels certified review
Anonymous Business - 22/11/2017
« Not good. »

There was no wifi the entire stay. The hall on the 5th floor had the smell of dead mice or rats. One of the front desk staff were extremely unhelpful and unapologetic for the wifi issue as it was "free"

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for the bad smell on the 5th floor. This is really a problem and unfortunately this often happens when the weather situation changes. Of course this is no justification for the smell but in this case we are helpless because in coorperation with the urban development of Cologne we got the information not to have any chance of improvement. In the last week we had some problems with the provider of our Wifi-System. We tried to solve the problems via Online-Support, but this doesn´t work. Now we are waiting for the customer service on site to check the entry points on the 5th floor. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

AccorHotels certified review
Kenny B. Solo - 29/10/2017
« Another extended stay »

As in the past I was having such a great stay at this hotel in Koln I decided to extend my stay by a few nights. The room was great with full facilities and a fairly spacious toilet. My only negative would be the replacement of tea, creamer and sugar on a regular basis although this was only required during the final four days of my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth Brown, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

AccorHotels certified review
Anonymous Couples - 22/10/2017
« Awesome »

Perfect drink and counter service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheng W., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

TripAdvisor review
Couples - 22/10/2017
« Our Stay »

Excellent location, 20 minutes walk from the station and cathedral. Close to bars, resturants and a beer cellar. Windows effectively soundproof. Breakfast provided quantity and variety needed for a day's sightseeing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear V699SEMichael, thank you very much for taking time to give us such a great feedback. Nice to hear, that you enjoyed your stay. We hope to welcome you back next time. Sincerely, your team from Mercure Hotel Köln City Friesenstraße

AccorHotels certified review
Neil Business - 03/10/2017
« Very dissatisfied - terrible service »

Very dissatisfied. I'm an AClub member and I completed the online check-in to save time at the hotel. The hotel did not process this and made me complete the entire check-in process again at the hotel, including taking a further credit card deposit. I arranged late check-out and again the hotel did not processes this. I had late check-out until 2pm but the housekeepers and manager were banging in the bedroom door and calling me from 10am - even after I explained I had late check-out the manager kept on bothering me. The room was dirty when I checked-in, stains on the toilet and an open sachet of coffee left on the bedside table. The room was very noisy, outside noise and also the staff in the corridors shouting, screaming and using their mobile phones.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

AccorHotels certified review
Theatrefan Couples - 24/09/2017
« Nice stay in Koln in a location convenient for the city centre. »

We had a great time in Cologne and we were able to walk easily from the hotel to the city centre. We used the underground garage which was a real bonus. The room was comfortable enough and the breakfast very good. On the negative side, we knew that the hotel was located in the night-life area but were still a bit taken aback by the very loud music from the neighbouring club until 3am. The other minor niggle was that the free Wi-Fi didn't work very well on the 4th floor. We nevertheless very much enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John B., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

AccorHotels certified review
Chris Couples - 24/09/2017
« Comfortable and good location »

Good quick registration with all the info we needed on our stay. Lovely room and liked the free mini bar. Nice public bar. Staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine E., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

AccorHotels certified review
Mariae Business - 18/09/2017
« Comfy! »

My stay here was very comfortable and the breakfast buffet was sooooo gooood.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guada C., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

TripAdvisor review
Couples - 18/09/2017
« Not a 4 Star Hotel »

As there was a fair in Cologne, Pullman Hotel (our first choice) sent us to Mercure Friesenstrasse where we booked their last remaining room which was a suite. Although the suite was spacious and we were located on the 7th (and top) floor, we found that: 1. There was a bad odor (smelt of sewage) that greeted us in the elevator, permeated the 7th floor hallway and also part of our room; 2. Our windows were ineffectual against the noise from the bars in the neighbourhood, especially on Friday and Saturday nights (when loud music played till 5 am); 3. Wifi signal was so weak that conducting business was a frustrating enterprise (the problem was not fixed even though we complained many times during our one week stay); and 4. There was no in-suite safe. Good points: The breakfast was decent and the staff, generally, were nice and tried to be helpful (but were in the end were ineffectual).

Our hotel has responded to the review
Our hotel has responded to the review

Dear krivers, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Cause of our location directly in the city centre of cologne and in the midst of the party district of cologne it can be louder on the streets, especially at the weekend. Most of our weekend-guests know that and come here for having a nice time in the bars and clubs around. We are very sorry that you have not been satisfied with that situation. The ugly smell that is from time to time in the hotel comes from the canalization in the old districts. We are not able to do anything against it. We are very sorry for that. The bad internet connection is a result of a high number of guest using the wifi at the same time. We are still working on a solution for making the connection better. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

AccorHotels certified review
Eoin T. Business - 12/09/2017
« Average hotel »

Tired hotel, requires upgrading to meet expected standards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eoin T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

AccorHotels certified review
Roswitha N. Solo - 05/09/2017
« great stay for a surprise visit to my brothers 80th birthday »

I was pleasantly surprised. the Hotel Staff was extremely friendly, helpful and very understanding towards a tired traveler. the room was very cozy,the comp refreshments were very welcome and the buffet was plentiful and very delicious. The fresh Honey comb was a very special treat.The Friesenplatz u bahn was only minutes away and a great way to get around the City. I would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roswitha Eleonora N., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

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