Hotel - Mercure Hotel Koeln City Friesenstrasse
Mercure Hotel Mercure Hotel

Mercure Hotel Koeln City Friesenstrasse

4.0/5 866 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Swimming pool  (Nearby)
    • Indoor heated pool
    • Outdoor heated pool
  • Thalassotherapy centre (Nearby)
  • Well-being  (Nearby)
    • Hammam
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Indoor tennis court  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

In our 4-star Mercure Köln Friesenstraße, you can choose from 103 comfortable rooms, some with air conditioning, including 6 suites and 1 room suitable for those with reduced mobility. One child up to age 12 can also stay in your room free of charge.All rooms have free WIFI. Your pets are also welcome at Mercure Köln Friesenstrasse.

  • 103 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 1 connecting rooms
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Hotel Koeln City Friesenstrasse

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 866 reviews
valjeson Business - 20/01/2018 TripAdvisor review
« Terrible Stink »

The stink in the room and even entrance was terrible it dosen´t help to open window. We have booked this hotel for the last 3 years and these times was we satisfied. The problem with the smell we really hope you fix.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valjeson, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfuntunately the reason for the unpleasant smell in the hotel is the sewerage that is sometimes overloaded when the hotel is fully booked and the Sartory halls next to us have events as well at the same time. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

Couples - 16/12/2017 TripAdvisor review
« Great location »

The hotel is located near to metro station, and also has a supermarket and drugstore very close. The staff is great, kind and helpful. The breakfast is very good with a lot of options. The beverages in the minibar are for free, that was awesome! The room are ok, they need to be refurbished, The only negative point was the mattress, it was very bad, to soft and the pillows wasn't good. But we had a very good time in Köln

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maisafanckin, thank you very much for taking time to give us a feedback. We hope to welcome you back next time. Sincerely, your team from Mercure Hotel Köln City Friesenstraße

geraldine953 Friends getaway - 14/12/2017 TripAdvisor review
« Very nice people »

People at the reception were very nice - as well as at the bar. It is the first time I had people as nice with me, even if I travel a lot with accor hotels. We had couple of free drinks, free upgrade... Room was okay but very good price/quality ratio.

Our hotel has responded to the review
Our hotel has responded to the review

Dear geraldine953, thank you very much for taking time to give us a feedback. We hope to welcome you back next time. Sincerely, your team from Mercure Hotel Köln City Friesenstraße

Couples - 22/10/2017 TripAdvisor review
« Our Stay »

Excellent location, 20 minutes walk from the station and cathedral. Close to bars, resturants and a beer cellar. Windows effectively soundproof. Breakfast provided quantity and variety needed for a day's sightseeing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear V699SEMichael, thank you very much for taking time to give us such a great feedback. Nice to hear, that you enjoyed your stay. We hope to welcome you back next time. Sincerely, your team from Mercure Hotel Köln City Friesenstraße

Couples - 18/09/2017 TripAdvisor review
« Not a 4 Star Hotel »

As there was a fair in Cologne, Pullman Hotel (our first choice) sent us to Mercure Friesenstrasse where we booked their last remaining room which was a suite. Although the suite was spacious and we were located on the 7th (and top) floor, we found that: 1. There was a bad odor (smelt of sewage) that greeted us in the elevator, permeated the 7th floor hallway and also part of our room; 2. Our windows were ineffectual against the noise from the bars in the neighbourhood, especially on Friday and Saturday nights (when loud music played till 5 am); 3. Wifi signal was so weak that conducting business was a frustrating enterprise (the problem was not fixed even though we complained many times during our one week stay); and 4. There was no in-suite safe. Good points: The breakfast was decent and the staff, generally, were nice and tried to be helpful (but were in the end were ineffectual).

Our hotel has responded to the review
Our hotel has responded to the review

Dear krivers, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Cause of our location directly in the city centre of cologne and in the midst of the party district of cologne it can be louder on the streets, especially at the weekend. Most of our weekend-guests know that and come here for having a nice time in the bars and clubs around. We are very sorry that you have not been satisfied with that situation. The ugly smell that is from time to time in the hotel comes from the canalization in the old districts. We are not able to do anything against it. We are very sorry for that. The bad internet connection is a result of a high number of guest using the wifi at the same time. We are still working on a solution for making the connection better. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

Couples - 05/06/2017 TripAdvisor review
« comfortable and nicely decorated »

Comfort and good taste in the rooms and common areas, i liked my stay here. I only did not find the matress very vomfprtable, but that differs from one to the other. I like them firm, this was too soft. For the rest the personal was friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear M9222VSmariag, thank you for your positive feedback! We hope to welcome you again in our hotel. Whit kind regards from cologne Your team from Mercure Hotel Köln City Friesenstraße

Solo travel - 07/05/2017 TripAdvisor review
« Gothic beauty »

The hotel is within walking distance of the cathedral and of the Altstadt. The hotel serves excellent food, is very clean and reasonably quiet. The barman does his best to entertain with stories about the town, its main attractions and anything that might interest a tourist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre, thank you for your feedback! We hope to welcome you again in our hotel. With kind regards your team from Mercure Hotel Köln City Friesenstraße

Business - 03/05/2017 TripAdvisor review
« 4 NIGHTS IN KOELN »

Staff very good and breakfast fine. Only issue was the bathroom/shower combination which was very difficult to manage. I fell whilst exiting the bath and damaged my ankle, and I am quite athletic and flexible!!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Dear Pencombe, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

Business - 17/04/2017 TripAdvisor review
« High Price for an Average Hotel »

It was the third time for me at this hotel and will be the last. I should start searching for other option for my next trip to Cologne. Compared to what I paid, the hotel was terrible. In high seasons, it worth not more than half the price I paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Basil A, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

X2214HRsusanh Business - 08/03/2017 TripAdvisor review
« Cologne »

Average overall. The mini bar had a poor choice and had not been replenished fully. Parking was expensive. I left a personal item behind in the room and when I called reception they could not find it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear X2214HRsusanh, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

journeyspider Business - 05/12/2016 TripAdvisor review
« Comfortable and convenient »

My wife and I combined a business and leisure trip to Cologne. The hotel was convenient for both our targets. It was comfortable - and the room was naturally ventilated with thermostatic radiators to give comfortable temperatures. Good breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear journeyspider, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

Business - 20/10/2016 TripAdvisor review
« good hotel in good location »

Location was superb and the hotel staff were as well. Free of charge drinks was a great surprise! Close to bars and restaurants. Walking distance to old town. Breakfast was also tasty, good variety of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dimitar D, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Köln City Friesenstrasse

Couples - 20/10/2016 TripAdvisor review
« Good location for weekend trip »

Well located hotel, close to the U-bahn, walking distance from the Dom. Nice rooms, and from top floor sight onto Dom, or radiotower. Parking under the hotel, 17 euro/day. Staff is very friendly end helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pimmetje_7, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse

Friends getaway - 13/10/2016 TripAdvisor review
« Good location, fair price »

Nice and clean room, good service, free minibar items. The only problem was quite noisy room a) from noise outside, b) from airconditioning or something like that. For people with weak sleep, earplugs are recommended...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petr M, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

Couples - 16/05/2016 TripAdvisor review
« I would explore other options »

Good, clean hotel. City center is within 15 min walking or 2 min by metro. Nerby places include several restaurants, cafes and the New Market, which is at 5 min walking distance. However, I think I would try a different hotel next time I am in Cologne. Bed and pillows were not comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your feedback. we are very sorry, that you found our pillows and beds are not comfortable, we will make a notice that you will get harder pillows during your next stay in our house. We hope to welcome you again. With kind regards Mercure Hotel Köln City Friesenstraße

Family - 03/05/2016 TripAdvisor review
« Very Good Hotel »

Not too far from the Dom and the old city, Mercure Hotel Koeln City has an intimate but very friendly yet efficient ambiance. Staff very friendlyand helpful, room was fine and breakfast very good. Right beside the Friesenstrasse, also an U-Bahn stop, would definitely stay again whether for business or tourism.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GedsMcA, thank you for your great feedback! we hope to see you again very soon. Mercure Hotel Köln City Friesenstraße

Business - 27/04/2016 TripAdvisor review
« Excellent location, service, and rooms but inadequate internet connection quality »

The hotel had excellent location, service, and rooms but inadequate internet connection quality in spite of the fact that I had what was labeled as a premium connection without bandwidth limitations. In today's world, a problem free internet connection which is capable of video transmission and Skype communications should be at least available, irrespective of what one charges for it. That was not the case here, and it wasn't just WiFi, I could not get a wired connection either. That said, the hotel manager - her name was Jennifer - was outstandingly helpful. She arranged at my request my being able to go to the sister Pullman hotel closeby, and I was able to do a video conference in their business lounge, and they did not even charge me for it, though I would gladly have paid. I would still stay here on my next visit, but they need to up their game on internet connectivity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael py58, Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Köln City Friesenstraße

Family - 11/04/2016 TripAdvisor review
« Wonderful stay in heart of Köln Germany »

We randomly searched for hotels near our son's apartment not far from the University of Köln . (He is doing a two year post doc) We were really lucky to find this hotel. It is on one of Köln's "party streets," Friesenstraße. We are between 55 and 60 years old but actually enjoyed all the activity nearby. There are a dozen or more restaurants literally within a two minute walk of the hotel. And, we paid for the room package that included the fantastic all you can eat breakfast in the excellent hotel restaurant. The package also included a two room suite and high speed internet, all for a quite reasonable price considering the location. We were on the "party side" of the hotel, but with the windows closed the noise level was acceptable, even on Friday night. As we are from the US, it was nice to have a Starbucks one block from the hotel. The escalator to the trains was right at the Starbucks location. All the hotel staff were wonderful, and of course, spoke good English. The walk to the Rhine River, museums, and the main cathedral was about 10-15 min. Major shopping less than that. We may return in October and will surely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce B, thank you for your great feedback! We are happy to see that you have had a good stay with us and we are glad to welcome you again in October. With best regards Mercure Hotel Köln City Friesenstraße

Friends getaway - 30/03/2016 TripAdvisor review
« A quiet place in the middle of town »

The hotel itself was standard and clean - as to be expected from a Mercure hotel. The nice feel-good atmosphere is the extra effort brought in by the staff. I have seldom seen staff in such good mood. The area around the hotel is very alive, yet the hotel itself is very quiet. If it wasn't for the concert next door, we could have slept with the window wide open.

Our hotel has responded to the review
Our hotel has responded to the review

Dear griet2016, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercure Hotel Köln City Friesenstraße

Friends getaway - 26/03/2016 TripAdvisor review
« Super »

Right choice for various purposes. Easy reachable. Comfortable room: enough space, comfortable bed, fully equipped bathroom. TV and coffee-machine. Stable Wi-Fi in the room. Very tasty and various breakfast. Friendly personal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PolVanZee, thank you for your great five stars voting! We hope to welcome you soon in our hotel again. With kind regards from cologne Mercure Hotel Köln City Friesenstraße

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