Hotel - Mercure Hotel Koeln City Friesenstrasse
Mercure Hotel Mercure Hotel

Mercure Hotel Koeln City Friesenstrasse

4.0/5 887 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Swimming pool  (Nearby)
    • Indoor heated pool
    • Outdoor heated pool
  • Thalassotherapy centre (Nearby)
  • Well-being  (Nearby)
    • Hammam
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Indoor tennis court  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

In our 4-star Mercure Köln Friesenstraße, you can choose from 103 comfortable rooms, some with air conditioning, including 6 suites and 1 room suitable for those with reduced mobility. One child up to age 12 can also stay in your room free of charge.All rooms have free WIFI. Your pets are also welcome at Mercure Köln Friesenstrasse.

  • 103 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 1 connecting rooms
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,048 reviews

Our guest reviews for Mercure Hotel Koeln City Friesenstrasse

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 887 reviews
Iain D. Friends - 02/01/2019 AccorHotels certified review
« Very enjoyable stay »

Very enjoyable stay. Friendly, helpful staff. Clean, comfotable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iain D., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. All the best for 2019 Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Robert Solo - 21/12/2018 AccorHotels certified review
« Comfortable night at Colonge »

Nice location - I could go Cologne Cathedral in 15 minutes by walking, and Hirosima-Nagasaki park in 20 minutes. Receptionists and staff at restaurants were very friendly and handling matters quickly. Room was cozy and warm, seems luxurious than a promotional pics. Breakfast was pretty nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yeonjoon K., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

James P. Friends - 18/12/2018 AccorHotels certified review

Our stay could not have been better. The staff were all friendly and efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear James P., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merry christmas and a healthy new year. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Ricardo Business - 16/12/2018 AccorHotels certified review

friedly staff, clear room, confortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

N/a Business - 13/12/2018 AccorHotels certified review
« Great location, good rooms, variable service. »

We spent three nights at Mercure Hotel Koeln City Friesenstrasse for a business trip. Overall, we were very satisfied with our experience and particularly appreciated the very central location with numerous places to eat and work in a short walking distance. The rooms were not super modern but well-kept and the interior, linens, etc were clearly high quality. The check in experience was excellent and we highly commend the staff member helping us check in and out; unfortunately, other front desk members had a much worse service-provision attitude which contrasted with our initial experience. Finally, while it is convenient to have an attached parking garage, communication about the pricing and how to access the parking garage was rather unsatisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Friedolin M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Couples - 10/12/2018 TripAdvisor review
« Good Location, Clean Hotel. »

Good Location, clean hotel, very helpful staff, room good size , breakfast was excellent, taxi rank outside hotel, hotel walking distance from station, Smooth check in.A very good experience will stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phantomss, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

Chris Couples - 07/12/2018 AccorHotels certified review
« Comfortable Hotel and very pleasant staff. »

A very comfortable hotel, well situated a short walk from the city centre. All of the staff were welcoming and friendly. Well stocked free mini-bar in the room was appreciated. Parking was also very convenient and secure under the hotel. Nice touch putting "Milka Chocolate Santas" outside the door for St Nicholas' Day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris D., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a nice christmas time and a happy new year. Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Jason Couples - 06/12/2018 AccorHotels certified review
« It was OK, could have been better. »

On the Saturday night, we were kept awake for hours from the noise coming from the street below. Saturday night revellers and car horns etc. This ruined the next day somewhat as we were tired due to this. Given what we paid for a premium room, I found this unacceptable. The room, and bathroom, was also very small compared to the Mercue in Aachen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We did a note in your personal details, to serve you a room to the backside of the house. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Couples - 06/12/2018 TripAdvisor review
« Less then expected »

The reception received us well. We booked a business room double with airco. First we got a room with 2 single beds and airco and after the reception gave us a double room. Here was no airco and the room was hot, even with the small window all day open. The beds where very springy and worn down. It hurtes my back after 2 nights. The shower hanged loosen so no proper relax shower in the small batch. Bathroom needs refurbishing. The whole room needs refurbishing. I don’t know how they got 4 stars as I would only give 2. I have stayed in many Accor hotels but this was the worst.Sorry I don’t like to complaint. But nothing good except the reception desk personnel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RafB46, thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Not all of our rooms have aircondition so it is only wish to get a room with aircondition, no garantie. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

Anonymous Families - 04/12/2018 AccorHotels certified review
« Location of hotel was great in order to visit all the Christmas markets in Cologne. »

Hotel rooms were clean; front desk very helpful, and restaurant was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damian G., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Sue J. Business - 29/11/2018 AccorHotels certified review
« A good experience »

Good location. Pleasant staff comfortable room good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheila G., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Vacation50032778397 Business - 24/11/2018 TripAdvisor review
« awsome hotel »

Simply excellent. The Location, service, employees, breakfast, restaurant, everything is perfect at a relatevely affordable price.This hotel deserves a five star. One of the best I have tried in Koln so far.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vacation50032778397, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

Kenny B. Solo - 07/11/2018 AccorHotels certified review
« Will be back next year! »

As usual I was well looked after and my odd 'living' hours were accepted. The room was, as usual, great with the minibar acting as a fridge for my mostly residential final five days. I look forward to another possible lengthy stay next December following the refurbishment of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth B., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you as soon as possible again. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Anonymous Friends - 09/10/2018 AccorHotels certified review
« Good but not excellent »

Rooms were OK and clean, bathroom was small. Breakfast was good, lunch in the Elferrat was very good, service was not. We were a group of 10 people and had a drink at the bar. The invoice was put on the room and when we checked out we noticed that the price indicated on the menu was lower than the price charged by the waiter. Before we went to lunch we indicated this to the waiter, but he said that he was right and the prices on the menu were wrong. Taking into account the difference was not that big I would expect him to give us the lower price of the two, which he didn't. During lunch there was a trainee in the bar who was very friendly and tried his best. Although I understand that he needed to be guided, the attitude of the waiter doing so was annoying as it was done in public instead of giving him guidance "backstage". Finally I found the parking fee pretty high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeroen L., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We checked the point with the wrong price at the bar and yes, we found it. We are very sorry, because we changed the prices at the menu card, but forgott one of them in the computer, it is our fault. We will make a notice in our system, to give you a drink for free at the bar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Steve L. Business - 29/09/2018 AccorHotels certified review
« The smell of sewage when outside of my room was terrible. »

The smell was terrible when not in my room and the premium Wi-fi was bearly above 70kps!! Plus kept switching off. Facilities and rooms looking very tired and dated now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

V. S. Couples - 31/07/2018 AccorHotels certified review
« V. »

Staff etait rude et arrogante; she looked so annoyed at my request it was unbelievable. As a receptionist her customer service skills should have been great; acknowledging it was a receptionist from a mercure hotel, it should have been excellent! But no.. she wasnt. When i booked the room, it clearly said hotel with AC. It didnt say no AC in the room! Thats false advertising! Being 6 months pregnant she made me go from room to room with no AC, at the end we did get a room with AC; with 2 single beds tho (that was so dumb). I will contact Accor hotel branch to let them know about this. So disappointed with the customer service, my weekend started really stressfully. The room was really dusty, you need to clean everywhere at least once a week! So much dust behind the lamps and on the bed border. Disgusting! Also not safe for short people, i almost slipt twice getting out of the bathroom! It was the worse hotel i have been to. Not ever coming back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa V., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. On our websites www.mercure.com and www.accorhotels.com the description of our sleepingrooms is without aircondition, cause only rooms to streetside are airconditioned. Cause of the good booking situation at your stay we unfortunately counl not offer you a room with aircondition and a queensize bed. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Anonymous Solo - 26/07/2018 AccorHotels certified review
« Comfortable hotel at perfect location »

Very good hotel with friendly staff, comfortable rooms and good breakfast at perfect location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bas d., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Peter F. Business - 14/07/2018 AccorHotels certified review
« Very good as usual . »

Good except for lack of A/C. A lot of noise transmission from adjoining room 509, early morning television and loud conversations!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter F., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Anonymous Couples - 14/07/2018 AccorHotels certified review

it is not a 4star Hotel compared to other Hotels of Accor or other chaines. horrible Internet Connection. tiny rooms and bathrooms, very slow Elevator. smell in the reception area

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr A., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Koeln City Friesenstrasse die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Die Herausforderung mit dem W-Lan haben wir bereits in Angriff genommen, können allerdings auf Grund der noch vorhanden Verträge keine Änderungen durchführen. Die Zimmer sind mehrheitlich alle gleich Groß und eine Renovierung inklusive Badezimmer ist in der Planung. Wir haben auch bereits zwei Musterzimmer erstellt und warten nun auf deren Umsetzung auch in den anderen Zimmern. Der teilweise vorhandene Kanalgeruch ist zurückzuführen auf die alte Kanallisation der Stadt und läßt sich leider nicht vermeiden. Wir haben hier bereits Duftspender und Neutralisation zum Einsatz gebracht, doch benötigen diese auch entsprechende Zeit um zu wirken. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Anonymous Couples - 12/07/2018 AccorHotels certified review
« Great location and a comfortable experience »

Everything was overall very easy. Would be nice to have a proper kettle instead of using the coffee machine for hot water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian N., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Extra pillows are inside the wardrobe and we could bring you special pillows by request, please give us a note next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

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