Mercure Hotel Koeln City Friesenstrasse 4 stars

TripAdvisor rating 4.0/5 902 reviews
Mercure Hotel Koeln City Friesenstrasse
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Hotel extras

  • Free WIFI in public areas and all rooms.

  • Free minibar in all rooms (nb. of drinks depending on room category).

  • Located in the city centre of Cologne, close to pubs, restaurants, brewhouses, nightclubs...

  • Easy and close access to public transport; covered paid-parking available.

  • Modern and functional meeting rooms available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • icon_thalassoNearby
  • Well-being
  • Indoor tennis court (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Hotel Koeln City Friesenstrasse

Friesenstr. 44-48
50670
koeln
germany

Tel: +4922116140

Fax: (+49)221/1614100

Contact email

Check-in from 15h00

Check out up to 12h00

  • U 3 4 5 12 15 :   U 3 4 5 12 15 FRIESENPLATZ

  • By plane

    KOELN BONN AIRPORT At 18km / 11.19 miles

  • By car

    "BAYENTHAL" A 555 At 8km / 4.97 miles

  • By car

    "DEUTZ" A 57 At 5km / 3.11 miles

  • By car

    "LOEVENICH" A 1 At 8km / 4.97 miles

  • By car

    "ZENTRUM" A 57 At 2km / 1.24 miles

  • By car

    "ZOOBRUECKE" A 4 At 3km / 1.86 miles

  • By train

    COLOGNE KOLN At 1km / 0.62 miles

  • By train

    KOELN HBF At 1km / 0.62 miles

GPS :50.940799, 6.942844

Our accommodations

In our 4-star Mercure Köln Friesenstraße, you can choose from 103 comfortable rooms, some with air conditioning, including 6 suites and 1 room suitable for those with reduced mobility. One child up to age 12 can also stay in your room free of charge. All rooms have free WIFI. Your pets are also welcome at Mercure Köln Friesenstrasse.

Standard Room with queen-size bed

  • Max. number of persons: x2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Standard Room with two single beds

  • Max. number of persons: x2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks
  • Direct dial telephone(...)

Single Bed Standard

  • Max. number of persons: x1
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks
  • Direct dial telephone(...)

Privilege Room with queen-size bed

  • Max. number of persons: x3
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks
  • Direct dial telephone(...)

Privilege Room with twin beds

  • Max. number of persons: x2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks
  • Direct dial telephone(...)

Privilege Suite with king-size bed

  • Max. number of persons: x3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks
  • Direct dial telephone(...)

Our restaurants and bars

ELFERRAT

Type of cuisine: Other cooking style

The stylish lighting and wooden decor give our elferRat restaurant that special something. We serve both regional and international dishes and also have a beautiful terrace. The restaurant is open from 6:30am to 10:30pm and can seat 74 people.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELFERRAT

Photo non contractuelle / Strictly non binding

Our cozy hotel bar is open every day from 5pm to 1am, offering an extensive drinks menu as well as a range of snacks. Wind down on our terrace and try one of our vintage wines at a good price.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 245 m²

  • Maximum capacity: 215 people

  • Maximum banquet capacity: 129 people

Find out more
Mercure Hotel Koeln City Friesenstrasse Meeting Room

Our guest reviews for
Mercure Hotel Koeln City Friesenstrasse

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,166 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

902 reviews

Awesome staff and location

TripAdvisor rating 4.0/5

Camper40903036635 Business - 14/05/2019 TripAdvisor review

Staff are all awesome kind and helpful with good location where a lot of restaurant and bar along the street. Get free room upgraded with my member status and totally enjoy my stay there for whole week.

Dear Camper40903036635, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

Good and relaxing .

Customer review rating 4.3/5

Peter F. Business - 05/05/2019 AccorHotels certified review

Easy check in with pleasant reception staff. All aspects of comfort and staff were as you would expect in a Mercure Hotel .

Dear Peter F., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Bathroom very small.

Customer review rating 4.3/5

Linda M. Couples - 26/04/2019 AccorHotels certified review

We had difficulty releasing the bath plug to empty. This was reported after first night but sadly wasn’t rectified. Also reported tv not responding in the morning. Reported but nothing changed the next morning! No problems in the evening. It later occurred to us that the tv was disabled on day of leaving. It would have been nice to catch news headlines before we departed.

Dear Linda M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Good location and kind staff

Customer review rating 4.3/5

Eun Y. K. Business - 12/04/2019 AccorHotels certified review

A bit old and tiny in Bathroom, but more less close loation to train station.

Dear Eun Young K., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Comfortable accommodation during the exhibition

Customer review rating 4.3/5

Maris Business - 11/04/2019 AccorHotels certified review

Convenient location. Close to the metro and shopping street. Responsive staff. Pretty good breakfast offer. There was no safe in the room. Great bonuses: minibar and Evian water free.

Dear Maris N., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Over night stop

TripAdvisor rating 4.0/5

LAO207 Couples - 31/03/2019 TripAdvisor review

We stay here overnight on our way to Berlin. If you are after night life this is the place to stay. Our room faced on to the main road. The bars and restaurants were busy and noisy but once we shut the window it did not disturb our sleep. Would not rate the hotel 4 star but for an overnight stop off we would stay here again.

Dear "LAO207", thank you for your good ranking and we very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. #feelwelcome Mercure Hotel Köln City Friesenstrasse

Mr R.

Customer review rating 4.3/5

R. Business - 24/03/2019 AccorHotels certified review

Satisfait

Dear Eric R., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Helpfull stuff, great location and very vlean.

Customer review rating 4.3/5

Anonymous Friends - 24/02/2019 AccorHotels certified review

As always, everything went perfectly fine. Easy check-in, minibar included. Parking coulb be cheaper for regular guests.

Dear Alessandro F., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Disappointing

Customer review rating 4.3/5

Peter F. Business - 11/02/2019 AccorHotels certified review

Moved from a noisy room 611 (extract fan coming on at 5-30am) to a badly laid out room 403. Staff knew nothing of fan or really couldn’t care.

Dear Peter F., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Happy stay

Customer review rating 4.3/5

Anthony Business - 10/02/2019 AccorHotels certified review

Efficient reception staff ,very nice room

Dear Sheila Ellen G., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Not so good

Customer review rating 4.3/5

Angelo. Solo - 28/01/2019 AccorHotels certified review

I had s single bed. At first, I was given a room for disabled people. The next room I got was near the elevator and noisy. The breakfast is ridiculously overpriced. Not good !!

Dear Angelo A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately you have booked a single room with a single bed. Probably you have to order a double room with queensize bed for single use next time. The breakfast price of € 24,00 is in the range that is considered for a 4 star mercure hotel in city centre. The price is also lower that in the other 4 star hotel around us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Very enjoyable stay

Customer review rating 4.3/5

Iain D. Friends - 02/01/2019 AccorHotels certified review

Very enjoyable stay. Friendly, helpful staff. Clean, comfotable room.

Dear Iain D., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. All the best for 2019 Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Comfortable night at Colonge

Customer review rating 4.3/5

Robert Solo - 21/12/2018 AccorHotels certified review

Nice location - I could go Cologne Cathedral in 15 minutes by walking, and Hirosima-Nagasaki park in 20 minutes. Receptionists and staff at restaurants were very friendly and handling matters quickly. Room was cozy and warm, seems luxurious than a promotional pics. Breakfast was pretty nice.

Dear Yeonjoon K., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com
Customer review rating 4.3/5

James P. Friends - 18/12/2018 AccorHotels certified review

Our stay could not have been better. The staff were all friendly and efficient

Dear James P., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merry christmas and a healthy new year. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com
Customer review rating 4.3/5

Ricardo Business - 16/12/2018 AccorHotels certified review

friedly staff, clear room, confortable

Dear Ricardo M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Great location, good rooms, variable service.

Customer review rating 4.3/5

N/a Business - 13/12/2018 AccorHotels certified review

We spent three nights at Mercure Hotel Koeln City Friesenstrasse for a business trip. Overall, we were very satisfied with our experience and particularly appreciated the very central location with numerous places to eat and work in a short walking distance. The rooms were not super modern but well-kept and the interior, linens, etc were clearly high quality. The check in experience was excellent and we highly commend the staff member helping us check in and out; unfortunately, other front desk members had a much worse service-provision attitude which contrasted with our initial experience. Finally, while it is convenient to have an attached parking garage, communication about the pricing and how to access the parking garage was rather unsatisfactory.

Dear Friedolin M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Good Location, Clean Hotel.

TripAdvisor rating 4.0/5

Phantomss Couples - 10/12/2018 TripAdvisor review

Good Location, clean hotel, very helpful staff, room good size , breakfast was excellent, taxi rank outside hotel, hotel walking distance from station, Smooth check in.A very good experience will stay again

Dear Phantomss, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse

Comfortable Hotel and very pleasant staff.

Customer review rating 4.3/5

Chris Couples - 07/12/2018 AccorHotels certified review

A very comfortable hotel, well situated a short walk from the city centre. All of the staff were welcoming and friendly. Well stocked free mini-bar in the room was appreciated. Parking was also very convenient and secure under the hotel. Nice touch putting "Milka Chocolate Santas" outside the door for St Nicholas' Day.

Dear Chris D., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a nice christmas time and a happy new year. Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

It was OK, could have been better.

Customer review rating 4.3/5

Jason Couples - 06/12/2018 AccorHotels certified review

On the Saturday night, we were kept awake for hours from the noise coming from the street below. Saturday night revellers and car horns etc. This ruined the next day somewhat as we were tired due to this. Given what we paid for a premium room, I found this unacceptable. The room, and bathroom, was also very small compared to the Mercue in Aachen.

Dear Jason D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We did a note in your personal details, to serve you a room to the backside of the house. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tom P. TRÖBS Direktor / General Manager Mercure Hotel Köln City Friesenstrasse ________________________________________ Friesenstrasse 44-48 50670 Köln Deutschland ________________________________________ T +49 (221) 1614-0 F +4… E-mail : h5… mercure.com accorhotels.com

Less then expected

TripAdvisor rating 4.0/5

RafB46 Couples - 06/12/2018 TripAdvisor review

The reception received us well. We booked a business room double with airco. First we got a room with 2 single beds and airco and after the reception gave us a double room. Here was no airco and the room was hot, even with the small window all day open. The beds where very springy and worn down. It hurtes my back after 2 nights. The shower hanged loosen so no proper relax shower in the small batch. Bathroom needs refurbishing. The whole room needs refurbishing. I don’t know how they got 4 stars as I would only give 2. I have stayed in many Accor hotels but this was the worst.Sorry I don’t like to complaint. But nothing good except the reception desk personnel.

Dear RafB46, thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Not all of our rooms have aircondition so it is only wish to get a room with aircondition, no garantie. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse
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