Hotel - Hotel Mercure Wien Westbahnhof
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Mercure Hotel

Hotel Mercure Wien Westbahnhof

Felberstrasse 4 
1150  VIENNA
AUSTRIA

1,011 reviews
TripAdvisor Rating Based on 1,011 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Wheelchair access
  • Pet allowed 11  EUR
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Wheelchair access
  • Pet allowed 11  EUR
  • Babysitting on request
  • VIENNA AIRPORT
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Babysitting on request
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Bowling (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Our rooms

  • 252 rooms
  • 247 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Crib on request
    • Minibar
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,101 reviews

Our guest reviews for Hotel Mercure Wien Westbahnhof

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,011 reviews
AccorHotels certified review
Hazel B. Couples - 17/09/2017
« Comfortable room, very nice bed, excellent standard of cleanliness, excellent choice for breakfast, helpful and friendly staff. »

Hotel was very busy but provided all our needs and answered all our queries very well.

AccorHotels certified review
Peter Friends - 16/09/2017
« An old-time favourite »

Mercure Westbahnhof is an old-time favourite. It used to be very practical when you arrived by train at Westbahnhof. The hotel is just across the road. Now that the new Main Station is in operation it is less practical. All international trains arrive there (Hauptbahnhof) . You can go to Salzburg or Linz for example from the old but nicely refurbished Westbahnhof. The station is full of shops and eateries, however it became cleaner and quieter. Mercure Westbahnhof is very close to everything. You can take the underground that goes directly to Stephanskirche or the beautiful historical centre of Vienna. The hotel has not changed a lot. The rooms are not too big, but clean and practical. If you are sensitive to noise, ask for a quiet room overlooking the yard. The noise from the street is unbearable. You cannot sleep with the windows open. You better come in winter if it is a problem with you, when you keep the windows closed anyway. The beds are very comfortable but the blankets are made from some synthetics which are very hot even on cool days. So we removed them from the cover and this solved the problem. Breakfast is ok with the exception of the scrambled eggs that is tasteless and looks like some yellow porridge. Boiled eggs are a better option. The rest is fine. Waiters and the whole staff in the hotel are very kind and helpful.

AccorHotels certified review
Errol K. Couples - 16/09/2017
« Overall very good. »

Staff were really helpful and pleasant. The food at breakfast was excellent We are used to having a couple of spare pillows available for the bed.

AccorHotels certified review
Donna Couples - 13/09/2017
« Nice hotel, very clean, friendly staff. »

One complaint. We asked at the desk how we could get to the airport. We were given confusing instructions about going on a subway and then transferring to a bus. We went to the station near the hotel and found that there is a direct bus to the airport every hour for 8 Euros. This is something that everyone on the staff should know about because I'm sure that it is a common question. We believe that that employee may have been new.

AccorHotels certified review
Danny Families - 11/09/2017
« All in all a very positive experience. »

Friendly and helpful staff, comfortable and clean room and bathroom. Very good breakfast with lots of choice.

AccorHotels certified review
Anonymous Couples - 07/09/2017
« right beside the Westbanhof »

such a convenient hotel for travelling by rail. right beside the Westbanhof and very near to the tram network. An ideal place to stay and the hotel itself was well maintained and welcoming. We would certainly use this hotel again when we return to Vienna

AccorHotels certified review
Judith C. Solo - 01/09/2017
« Very good experience »

Pleasant room; nice environment; great location. Very pleased with staff service at reception, who were very helpful with my phone and tablet internet access. Internet access seemed to be a recurring problem for some reason, but the staff fixed it.

AccorHotels certified review
Leor Solo - 30/08/2017
« I had to cancel my trip to Austria because i couldn't leave my parrot alone.I lost the money of the flight and also the money of the hotel.But be sure that i like your hotel from my previous stay there. »

I couldn't leave my Parrot alone at home,so i had to cancel my trip.I lost the money of the flight and the money of the hotel.I like your hotel very much,so i will answer for the previous time i've been there.Leor

AccorHotels certified review
Josephine D. Couples - 27/08/2017
« All aspects of hotel were good and satisfied our needs »

1. The staff on reception were very good and well trained 2. The room was satisfactory - however I think that the desk is a waste of space and that you should rather put in another set of shelves to accommodate clothing etc 3. I upgraded to get air conditioning - however this is automatically set by hotel - not good enough. I was still very warm at night. I think that each guest should be able to set their own temps. 4. Above I said staff were good - however they could not assist me with connecting my phone to the computer to download photos. 5. The TV: older couples who come back and want to be in the room do not have any TV to speak of. In Prague the PentaHotel had a GREAT deal. They have a Movie channel of 25 movies to choose from. You should think about this. I have also had this in Australia. In Prague it was free - in Australia they charged $10 per movie hire

AccorHotels certified review
Rafael F. Couples - 21/08/2017
« Air conditioner needs improvement. »

In general the experience was good, the only safeguard I need to mention is in regards to the air conditioner. It did not do the work properly and the room was very hot during night.

AccorHotels certified review
Anonymous Families - 20/08/2017
« Satisfactory services with both cleaning and breakfast »

We are pleased that cleaning was sufficient and fine fulfilled, breakfast personal were polite, food wise it was satisfactory. Response by the reception was also fine.

AccorHotels certified review
Maria C. Friends - 15/08/2017
« Comfort and convenience in a great location »

Very comfortable room. Fridge and kettle in room were a great addition! Extremely good breakfast buffet with lots of choice. Many thanks for a lovely stay!

AccorHotels certified review
Anonymous Couples - 15/08/2017
« Very good hotel »

Good hotel, very cleen, nice staff.

AccorHotels certified review
Anonymous Business - 09/08/2017
« below average »

The hotel is dated. The furniture needs care and frankly to be replaced. I happened to be there when a large tourist group was there so it wasn't as stress-free as it could have been.

AccorHotels certified review
Joneeta Families - 23/07/2017
« It could have been better! »

Well we got a sub standard room on arrival which had no air conditioning. We were then given a room AFTER WE PAID 30 EURO a room with a AC.The AC was a split AC and set at 20C when the temp outside was at least 35C . Who has split AC in hotel rooms - it should be centrally air conditioned ---- Room size was small as well for 2 people with 3 suitcases. We requested for a extra pillow as I kept banging my head on the beds Headboard and it took a full day to get it as we had unfortunately requested it on Sunday when 1 guy was on duty who was very grumpy and very rude and said he could not get it done as he was alone. So much for customer service.

AccorHotels certified review
Fatema B. Friends - 13/07/2017
« SATISFIED »

EXCELLENT LOCATION, CLEAN AND GOOD SERVICE. RECEPTIONIST WAS HELPFUL. OVERALL SATISFIED WITH THE SERVICE PROVIDED.

AccorHotels certified review
Mia S. Families - 09/07/2017
« Great hotel! »

Everything was great! + before coming we upgrated room for extra pay from standard to superior with AC + excellent location near U-bahn Westbahnhof and shopping street Mariahilfer strasse + very good breakfast + great room in our needs (we had one year old babygirl with us) + late check out at four o'clock was great + excellent service

AccorHotels certified review
Mosonyi Couples - 09/07/2017

Fast check-in / out, polite, helpful staff, very good accessibility, fine bar, good breakfest, rooms are cleab and well-equipped

AccorHotels certified review
Cm Couples - 02/07/2017
« Perfectly situated for air and rail travel »

Coming in from the airport, taking the airport bus to Westbahnhof, and walking the 5 minutes to the hotel couldn't have been easier. Having a Flix bus stop (for trips to Graz) practically outside the door (Felberstrasse) was a huge bonus. As expected, check-in was efficient and professional. The room was immaculate and well presented decoratively. The dark colors were attractive and the room seemed to have been recently updated. We appreciated having window shades and curtains that so effectively darkened the room. The bathroom was good sized and well lit, and the addition of a magnifying mirror was a plus. Thank you for having an in-room kettle!

AccorHotels certified review
Avi B. Solo - 25/06/2017
« Good but can improve »

Staff is good. Breakfast is very good. Dinner choice is very limited. No aircondition in the room. Room is simple and reasonable.

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