Hotel - Hotel Mercure Wien Westbahnhof
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Mercure Hotel

Hotel Mercure Wien Westbahnhof

Felberstrasse 4 
1150  VIENNA
AUSTRIA

987 reviews
TripAdvisor Rating Based on 987 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Wheelchair access
  • Pet allowed 11  EUR
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Wheelchair access
  • Pet allowed 11  EUR
  • Babysitting on request
  • VIENNA AIRPORT
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Babysitting on request
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Bowling (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Our rooms

  • 252 rooms
  • 247 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Crib on request
    • Minibar
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,964 reviews

Our guest reviews for Hotel Mercure Wien Westbahnhof

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 987 reviews
AccorHotels certified review
Fatema B. Friends - 13/07/2017
« SATISFIED »

EXCELLENT LOCATION, CLEAN AND GOOD SERVICE. RECEPTIONIST WAS HELPFUL. OVERALL SATISFIED WITH THE SERVICE PROVIDED.

AccorHotels certified review
Mia S. Families - 09/07/2017
« Great hotel! »

Everything was great! + before coming we upgrated room for extra pay from standard to superior with AC 👍 + excellent location near U-bahn Westbahnhof and shopping street Mariahilfer strasse + very good breakfast + great room in our needs (we had one year old babygirl with us) + late check out at four o'clock was great 👍 + excellent service 👍

AccorHotels certified review
Mosonyi Couples - 09/07/2017

Fast check-in / out, polite, helpful staff, very good accessibility, fine bar, good breakfest, rooms are cleab and well-equipped

AccorHotels certified review
Cm Couples - 02/07/2017
« Perfectly situated for air and rail travel »

Coming in from the airport, taking the airport bus to Westbahnhof, and walking the 5 minutes to the hotel couldn't have been easier. Having a Flix bus stop (for trips to Graz) practically outside the door (Felberstrasse) was a huge bonus. As expected, check-in was efficient and professional. The room was immaculate and well presented decoratively. The dark colors were attractive and the room seemed to have been recently updated. We appreciated having window shades and curtains that so effectively darkened the room. The bathroom was good sized and well lit, and the addition of a magnifying mirror was a plus. Thank you for having an in-room kettle!

AccorHotels certified review
Avi B. Solo - 25/06/2017
« Good but can improve »

Staff is good. Breakfast is very good. Dinner choice is very limited. No aircondition in the room. Room is simple and reasonable.

AccorHotels certified review
Vaclav Business - 21/06/2017
« City Hotel Reasonably Priced  »

Warm & professional check-in, clean and soudproof rooms, spacious sauna, free in-house parking. The only breakfast might be cast up. Having compared other Mercure hotels worldwide, choice was quite average. .

TripAdvisor certified review
Couples - 19/06/2017
« Great location to visit Vienna »

The hotel is located close to the Westbanhoff railway station which is easily reached by bus from the airport (45 minutes 6euro50). It is a comfortable 20~30 minute walk to most of Vienna's attractions. Local restaurants offer great value for money. Rooms are comfortable and the A/C actually works quite well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon W, thank you very much for sharing your comment on your stay to our Mercure Wien Westbahnhof. We are delighted that you gave us the highest ratings in almost all categories. It is always a pleasure to receive complimets our guest's. My Team and I are looking forward to welcome you again soon on your next visit to Vienna. Best regards, Mark Huber Rooms Division Manager

AccorHotels certified review
Dario Friends - 18/06/2017
« Just plain hotel more appropriate for 3 then 4* »

I booked MyRoom - Urban Jungle but I didn't get this I room

AccorHotels certified review
Gs Couples - 15/06/2017
« Excellent stay - very enjoyable »

Excellent and enjoyable.

AccorHotels certified review
Joris Business - 15/06/2017
« professioneel en correct »

idem

AccorHotels certified review
Sarah Families - 10/06/2017
« As expected »

The room was nice. The service was fine too, nothing to complain about just didn't exceed expectations.

AccorHotels certified review
Anonymous Couples - 09/06/2017
« The staff was helpful, friendly and responded quickly to any issues.  »

We felt comfortable at your hotel. We enjoyed the breakfast. The decor is nice. The location is good.

TripAdvisor certified review
Business - 06/06/2017
« Good basic comfort and value for money »

This hotel gives you good basic comfort and value for money, without going through the roof. Rooms are ok but the elevator could'nt take more than 3 or 4 people at a time. Staff is very friendly and helpful but quality of the restaurant (incl breakfast buffet) is good but othing special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom C, thank you for sharing your comments. I am glad to hear that, all in all, you had a pleasant stay with us. Thank you as well for telling us about the things we could improve - especially the breakfast which is of course a key element to start a day - doesn't matter if business or pleasure. I hope to welcome you again soon. Sincerely yours, Mark Huber Rooms Division Manager

AccorHotels certified review
Anonymous Friends - 05/06/2017
« Fine »

Staff very friendly and helpful. Location convenient. Hotel serviceable, clean, good for sleeping, a nap but not really for hanging out.

AccorHotels certified review
Carmiña R. Business - 01/06/2017
« Perfect »

Very clean, cozy and best of everything the breakfast

TripAdvisor certified review
Family - 30/05/2017
« Great location and wonderful staff! »

The hotel is right across the street from the train station making getting to other parts of the city very easy. The staff was courteous and very helpful. My only tiny complaint is that the mattress and pillow were both flat and uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear traveller201737, thank youi very much for sharing your thoughts. It is always a pleasure to read positive comments. Regarding to the mattress and pillows I am happy to inform you that we are about to change them. I hope at your next visitI am able to show the new sets in our guestrooms. I am looking forward to welcome you soon. Best regards, Mark Huber Rooms Division Manager

AccorHotels certified review
Gaurav Business - 29/05/2017
« Another pleasant experience  »

I have stayed at Hotel Mercure Wien Westbahnhof before and am delighted to say it was another pleasant experience.

AccorHotels certified review
Anonymous Solo - 28/05/2017
« Scruffy »

Very poor sound proofing in relation to water drainage, doors and neighbours. Old and tired decor both in the room and bathroom. Very dark.

TripAdvisor certified review
X2121GOjohnw Business - 28/05/2017
« Great Hotel near Wien Westbahnhof »

The staff were very friendly and the rooms were quite clean and big. I had paid twice for the same reservation due to problems in Accor Hotel App and the staff at the reception understood my problem and immediately refunded the cost for the extra booking. This was an awesome gesture from the hotel staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear X2121GOjohnw, We very much appreciate your comments regarding your stay at the Mercure Hotel Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Mark Huber Rooms Division Manager

AccorHotels certified review
A T. F. C. Couples - 19/05/2017
« Great »

My only criticism is the size of the room, it was on the small side. Elsewhere, breakfast buffet was outstanding in both quantity and quality. Regrettably the evening meals available did not reflect the same availability. What I (we) appreciated most was the effort your staff provided to sort out and settle hiccups with the vacation forfait (Sympatico). It seems there were misunderstandings in dates but your staff were able to deal with Sympatico staff to sort out the problems to what we had paid for. YES, we would recommend the Mercure Wien West Bahnhof to other travellers and YES we would not hesitate to come back!

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