Hotel Mercure Wien Westbahnhof 4 stars

TripAdvisor rating 3.5/5 1,218 reviews
Hotel Mercure Wien Westbahnhof
See on a map
+ 20 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Located a 5-minute walk from the city hall

  • Airport bus (Vienna Airport Line) and FlixBus stop in close proximity

  • Mariahilferstrasse, the city's longest shopping street, is right around the corner

  • 10 minutes from the Raimund Theater

  • Sauna for relaxing

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Pets allowed 10.00 EUR
  • 100% non-smoking hotel
  • VIENNA AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Sauna
  • Bicycles rental (Nearby)
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150
vienna
austria

Tel: +431981110

Fax: (+43)1/98111930

Contact email

Check-in from 15h00

Check out up to 12h00

  • FROM WIEN MEIDLING :   U6 WESTBAHNHOF

  • U3, U6 :   U3, U6 WESTBAHNHOF

  • By plane

    VIENNA AIRPORT At 19km / 11.81 miles - Shuttle paying

  • By train

    WESTBAHNHOF At 0.1km / 0.06 miles

GPS :48.198155, 16.337507

Currently, close to our hotel

Secession Building, Vienna, visit

From 01/01/2010 to 31/12/2019

At 2.1 km

The great palm house in the Schönbrunn Palace park, visit

From 01/01/2010 to 31/12/2019

At 2.2 km

Hofburg Palace, Vienna, visit

From 01/01/2011 to 31/12/2019

At 2.3 km

Schloss Schönbrunn, visit

From 01/01/2018 to 31/12/2019

At 2.4 km

Albertina Palace, Vienna, visit

From 01/01/2010 to 31/12/2019

At 2.4 km

Liechtenstein. The Princely Collections, exhibition

From 15/02/2019 to 10/06/2019

At 2.4 km

Pierre Bonnard: the colour of memory, exhibition

From 10/10/2019 to 12/01/2020

At 2.6 km

Saint-Stephen Cathedral, Vienna, visit

From 01/01/2010 to 31/12/2019

At 2.8 km

KunstHausWien, Vienna, visit

From 01/01/2017 to 31/12/2019

At 4.4 km

Pratar, Vienna, visit

From 01/01/2018 to 31/12/2019

At 5.6 km

Our accommodations

Choose between Standard Rooms with single or twin beds, Superior Rooms with air conditioning or luxuriously furnished Privilege Rooms.

Standard room with one single bed

  • Max. number of persons: x1
  • Area: From 18
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard 1 Double Bed

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior 1 Double Bed

  • Max. number of persons: x2
  • Area: From 20
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Privilege Room with a double bed

  • Max. number of persons: x2
  • Area: From 18
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe(...)

Suite/Family Room with double bed and sofa

  • Max. number of persons: x3
  • Area: From 26
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe(...)

MyRoom by Mark: Railway/Double Room

  • Max. number of persons: x2
  • Area: From 22
  • Satellite/cable colour TV
  • Direct dial telephone(...)

MyRoom by Alban and Oliver: A Time to Make Friends/Double Room

  • Max. number of persons: x2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone(...)

MyRoom by Mariella and Julia: Zebra/Twin Room

  • Max. number of persons: x2
  • Area: From 22
  • Satellite/cable colour TV
  • Direct dial telephone(...)

MyRoom by Shekibe and Nesrin: Nature/Twin Room

  • Max. number of persons: x2
  • Area: From 22
  • Satellite/cable colour TV
  • Direct dial telephone(...)

MyRoom by Kira and Tobias: Music/Double Room

  • Max. number of persons: x2
  • Area: From 22
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

MFIFTEEN

Type of cuisine: Bistro

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M FIFTEEN

Photo non contractuelle / Strictly non binding

The M fifteen bar is an ideal after-work meeting point where you can round off a successful day by sampling one of our "Grands Vins Mercure" or a refreshing cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 260 m²

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 153 people

Find out more
Hotel Mercure Wien Westbahnhof Meeting Room

Our guest reviews for
Hotel Mercure Wien Westbahnhof

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,240 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,218 reviews

Super friendly staff; facilities require some updates

Customer review rating 4.3/5

Uwe Business - 09/05/2019 AccorHotels certified review

Staff at the bar was very attentively, the room could use some fresh paint

Dear Uwe, we very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nevertheless I also recoginzed your comments regarding our facilities. Please be assured I will it address to our responsible departement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Great hotel for a short break

Customer review rating 4.3/5

Raziela Couples - 04/05/2019 AccorHotels certified review

The hotel is situated in a very good location close to all public transportation. the staff is nice and helpful. It seems not new but very clean and neat. Breakfast is very good except for the mass and the line in the entrance to the dining room. In all will surly come again

Dear Raziela, we very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Decent stay

Customer review rating 4.3/5

Djordje Z. Business - 01/05/2019 AccorHotels certified review

three day business trip

Dear Mr. Z., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mit freundlichen Grüßen, Judith Brix Front Office Manager

Over all reviewl.

TripAdvisor rating 3.5/5

Compass29749151815 Friends getaway - 28/04/2019 TripAdvisor review

The hotel/rooms were old and dated however, it was neat and clean. The bar menu was weak. The front desk staff was friendly and helpful. The location was perfect. The amenities were nothing special The elevator was slow in service and old. The lobby was nothing special. .

Dear guest, thank you for taking the time to review your stay with us. I am sorry we did not meet your expectations to the fullest. But nevertheless I am glad to read your positive words for our team members. We hope to welcome you back one day. Best regards, Judith Brix Front Office Manager

Pleasant stay

Customer review rating 4.3/5

Anonymous Business - 27/04/2019 AccorHotels certified review

It was as usual a pleasant stay.

Dear Mr. H., We very much appreciate your comments regarding your recent stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Clean, good service and very good location.

Customer review rating 4.3/5

Teresa N. Friends - 23/04/2019 AccorHotels certified review

Very satisfied with the staff in providing us info. Room and bathroom are of quite good size clean. Breakfast was good.

Dear Teresa, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Very busy but very nice

Customer review rating 4.3/5

Joris Solo - 22/04/2019 AccorHotels certified review

All ok but not very soundproof on ringstreet side.

Dear Joris, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

hotel is in the convenient location and has a smiling with their receptionists

Customer review rating 4.3/5

Ilknur Business - 14/04/2019 AccorHotels certified review

Very nice

Dear A., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Not even close to 4 star- price

Customer review rating 4.3/5

Rajk Business - 13/04/2019 AccorHotels certified review

Old wornout funiture. Dark rooms, no toalete

Dear Rajk, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Judith Brix Front Office Manager

Nice to be back and get my favorite room!

Customer review rating 4.3/5

Tine Business - 01/04/2019 AccorHotels certified review

Friendly staff, nice room, convenient location

Dear Tine, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. We were glad to have you back with us and I am happy to read that you have been again satisfied with our provided service. My team and I are looking forward to welcome you back soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Great Place for some Rest and Culture

Customer review rating 4.3/5

Anonymous Friends - 23/03/2019 AccorHotels certified review

A great place in this wonderful city. Good standard of rooms and food. Although it must be said that the hot offering at Breakfast is cool at best and cold in reality. Something needs to be done to either keep the offering warmer or provide some tools like a microwave over to re-heat the great food that the team have taken time to prepare. A good start would be hot plates to put the food on. Otherwise a great place in this fantastic city.

Dear Jack S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would also like to thank you for your suggestions to improve our breakfast buffet. Please be assured that I will adress your comments to our responsible manager in charge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

We had a lovely stay in your hotel

Customer review rating 4.3/5

Veronica Friends - 14/03/2019 AccorHotels certified review

Enjoyed our stay. Nice hotel. Served great breakfast. Very friendly & helpful. Room small but adequate as we spent very little time in it. Water very expensive in bar. Good location near bus & tube stations.

Dear Veronica, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Great you could use our central location for exploring the city and had a good start into the day with our breakfast buffet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Have stayed in the hotel before and it always works.

Customer review rating 4.3/5

Ricardo C. G. Business - 12/03/2019 AccorHotels certified review

Easy to check in and check out. Front desk and housekeeping staff were responsive. Food and beverage selection at the morning buffet was adequate and satisfying.

Dear Riccardo, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Good option for one night

Customer review rating 4.3/5

Jane Families - 09/03/2019 AccorHotels certified review

The room was clean, but old. I missed the slippers. Hotel personnel was very nice and proffessional. Breakfast was good, also good espresso machine available and healthy options were there. In general, I would love to see more healthy options for the breakfast, e.g. uncut, whole fresh fruits, nuts and seeds. The parking garage had a very very narrow entry. It was a lot of stress to enter the garage and make sure the car wouldn't get a scratch. The exit of the garage was wider, so no problem there.

Dear Ioana, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am also thankful for your suggestions regarding our breakfast buffet. I will share it with our kitchen team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Great 3 days in Vienna

Customer review rating 4.3/5

Phillip A. Couples - 07/03/2019 AccorHotels certified review

Hotel was great, easy location by train station, all ok

Not 4 star worthy

TripAdvisor rating 3.5/5

Frank5H Friends getaway - 05/03/2019 TripAdvisor review

Hotel situated at excellent spot, very easy to get into downtown by metro or tram. Front desk staff very helpfull and nice. Room (424) and roomfloor very outdated, in dire need of a renovation! No WiFi connection in my room, bathroom very very outdated, could not stand up straight under the shower (1.86), hot water varying in temperature all the time. Room was very hot, unable to switch on airco because it is shut off (?!) and heating is turned on (4* hotel remember?) Unable to control temperature directly at heater, so had to open window and 'enjoy' the street sounds all night. Breakfast ok, but again not 4* worthy. Off all the (Accor group) hotels I've stayed in, the was by far the least hotel. A 2/3 star rating would be much more suitable for this hotel.

Dear guest, thank you very much for sharing your experiences. I am very sorry we did not meet your expectations to the fullest. I am glad to read you have been satisified with our team members and our central location. As it is in our hotel not possible to run the air condition and the heating at the same time, it is not possible to use the air condition in winter. I hope I find your understanding. But please contact the next time our reception staff for a room move to a room facing the courtyard (subject to availabilty). I addressed your concerns about the water temperature to our technical departement and they will take care of it. Thank you again for sharing your experiences as it helps us improve our continuous efforts for the best service possible. Sincerely, Judith Brix Front Office Manager

Good Hotel

Customer review rating 4.3/5

Volodymyr Families - 03/03/2019 AccorHotels certified review

Very good place - near West Railway Station, shop-street MariaHilferStrasse, Undeground. Good breakfasts. Friendly staff.

Dear Volodymyr, thank you for taking the time to review your stay at Mercure Wien Westbahnhof. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast buffet and our services. Sincerely, Judith Brix Front Office Manager

Very nice stay

Customer review rating 4.3/5

Anonymous Business - 07/02/2019 AccorHotels certified review

I stayed at this hotel nearly everytime I am in Vienna and it is always pleasant. This time I was pleasantly surprised to be welcomed by "Marion" when I walked into the breakfast room. It really felt welcoming to be greeted (by name) even though I did not stay in the hotel for a long time. She really impressed me!

Dear Jacobus H., thank you for taking the time to review your stay at Mercure Wien Westbahnhof. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. I will share you feedback with the wohle team, especially with Marion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager

Very small rooms ,

Customer review rating 4.3/5

Amar Business - 22/01/2019 AccorHotels certified review

I arrived at 12:00 and the receptionist requested that i allow to receive emails from the hotel in order to receive the room before 15:00

Dear Amar, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Westbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The regular check in time is 3p.m., if we have rooms available before we offer these rooms especally for our valued LeClub members in our hotel. With these membership you get the possibilty to use a lot of advantages. That was offered for you by my colleague. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Judith Brix Front Office Manager

Mercure Westbahnhof Vienna

Customer review rating 4.3/5

Peter N. Business - 16/01/2019 AccorHotels certified review

The hotel location is just 2 minutes walk from the Vienna Westbahnhof railway station with U-Bahn, tram and airport bus connections. The staff are extremely helpful and make you feel welcome. The Internet connection was good and easy to use. The room was clean and the bed comfortable.

Dear Peter N., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Westbahnhof. We appreciate your positive ratings in almost all categories and like the fact that you enjoyed your visit with us and the friendliness ouf our staff. As it is our top priority that you are satisfied with our services, we were especially glad to receive high ratings in this category. I gladly passed this on to my team and would like to send a sincere “thank you” on their behalf. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Judith Brix Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in vienna