Hotel - Hotel Mercure Wien Westbahnhof
Mercure Hotel Mercure Hotel

Hotel Mercure Wien Westbahnhof

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3.5/5 1,024 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Wheelchair access
  • Pet allowed 11  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Wheelchair access
  • Pet allowed 11  EUR
  • Babysitting on request
  • VIENNA AIRPORT
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Babysitting on request
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Bowling (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Our rooms

  • 252 rooms
  • 247 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Crib on request
    • Minibar
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,278 reviews

Our guest reviews for Hotel Mercure Wien Westbahnhof

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,024 reviews
AccorHotels certified review
Maxim Couples - 15/11/2017
« The advantage of your hotel should be in your people »

It can be seen with a naked eye that the hotel needs renovation; As a loyal Accor member (by the end of this week I will upgrade to the gold status), I can understand that it is too expensive for the hotel to close for refreshment and in this case IT IS OF PARAMOUNT IMPORTANCE to train your stuff to perfection, so the guest could focus on positive attention from your people. I was profoundly disappointed here: 1. First contact: no welcome drink was offered before I asked about that during check-in; 2. I was given the room in the far block of the hotel (551 room number if I remember correctly) and after I collected the cards my wife and myself took the nearest lift to the 5th floor to later find out that there was no room with such a number there. Leaving the wife with the luggage there, I returned to the reception desk saying it must have been a mistake with the room number, but was given a reply from one of the girls that I had taken the wrong direction and the right lift was at the other wing. I had to come back to the 5th floor of the main wing, collect my luggage again and return to another wing. It was insulting, because the girl clearly must have seen that I turned to the wrong lift in the first place and did not care to point us in the right direction. No excuse was offered for this, making the situation even worse. 3. Reception desk stuff never greeted us when we were passing by - while I believe every effort should be made to welcome your guest. It always felt like they were they and guests were guests in two separate worlds, no contact, no willing to greet the guest, no smile. 4. When I asked for a late check-out at 1 p.m. the girl at the reception desk told me she would ask the management about possibility, because it was a paid-service and she offered me to learn the rates of the late check-out in the hotel. Only after I let her know that I was a member with status, she corrected herself, but again, no excuse was offered for not checking my profile before giving any answer. 4. The exhaust-pipe in the room was not functioning well to say the least; If somebody smoke, it felt like as we were smoking. My wife woke up several times on the last night because of smell and only because it happened on the final day of our stay, we did not report it. While I can tolerate shabby furniture here and there, the problem with smoke from cigarettes was too disturbing to ignore. 5. The entrance door was hard to open as it was shuffle against the floor; 6. The bathroom door creaks, the thing that may be easily fixed at no cost. I nonetheless want to thank you for sweets and the welcome letter (this nice thing unfortunately came after terrible check-in experience); Breakfasts were good, stuff serving breakfast and bar as well, my special thanks to that guy at the bar - he was a benchmark I wish your stuff will come closer one day. OVERALL: way below Accor standards in terms of people; this detailed feedback is my way of showing respect to Accor hotels group, as I know their local HQ office in Moscow and stayed in many hotels in Russia, Europe and Asia as an individual traveler and for business purposes. I am sure that competition in hospitality is too harsh to stay truly competitive with the current level and wish you all the best, however, with no as strong commitment to Accor as before, because had it been my first stay in an Accor hotel with so indifferent and careless people service, I would have become a gold member with Carlson Rezidor or IHG.

AccorHotels certified review
Cindy Friends - 12/11/2017
« Clean, convenient location, courteous staff »

The rooms are small but with a good shower/bath, a refrigerator, and being effortlessly clean, you will have a pleasant stay. This is across the street from the Westbanhof and a tram stop so it is convenient to everywhere. Even an airport bus stop is here!

AccorHotels certified review
Rp2017 Couples - 10/11/2017
« Generally very good, decor in some rooms a little dated but all very clean. »

Good value for money, very convenient location for nearby transport hub. Staff were very friendly and helpful and rooms were clean. Our décor was a little dated but it was one of the cheaper rooms. I suspect that the more expensive options are to a higher standard. Having said this, it was more than adequate for what we wanted. I would happily stay again. The airport link bus stops a 2 minute walk from the hotel.

AccorHotels certified review
Wesley Families - 08/11/2017
« Wesely G. »

Very pleasant; staff very friendly and helpful

AccorHotels certified review
Ob1 Couples - 05/11/2017
« nice location »

room is OK less reception so be patience.

AccorHotels certified review
Pw Couples - 02/11/2017
« comfortable, well connected hotel »

Competent friendly staff. Comfortable room. Have stayed before and will do so again.

AccorHotels certified review
Andy Business - 01/11/2017
« Exceptional service »

Wonderful

AccorHotels certified review
Anonymous Business - 31/10/2017
« Ok »

It was ok.

AccorHotels certified review
Paulie N. Friends - 30/10/2017
« convenient n easy to find »

it s easy to find,very close to the station westbanhauf.Ilike the area the staff,nice n helpful anyway the room is a bit small n stalea little bit.

AccorHotels certified review
R L. Friends - 16/10/2017
« Good service »

Good

AccorHotels certified review
Alexandra S. Solo - 11/10/2017
« Very nice place, kind employees, many hungarians. »

If I needed something the employees were ready to help me. Really kind people and really nice hotel. My only recommendation is to renew the bathrooms.

AccorHotels certified review
I. O. Couples - 11/10/2017
« All perfect. »

Enjoyable :)

AccorHotels certified review
Carmen Couples - 10/10/2017
« Convenient and clean with attentive staff »

Cost effective and good location so a little quieter than being central but with all conveniences nearby. Beds and pillows a little too firm though.

AccorHotels certified review
Giorgio Business - 04/10/2017
« Average accomodation - far from 4stars. »

1. Room had a stink on old furniture (something as moisture) and occasionally stink from sewage (maybe bad ventilation system). In three days of staying windows had to be open - as soon as close smell reactivate. 2. TV in the room is small and hangs on the closet - totally not fit with room design. Not able to watch. 3. Fridge - empty. 4. Sparkling water in room (0,7l) - 3,8€. 5. Service (reservation desk) ok. 6. Hotel position in Vienna ok. I travel a lot around Europe from business purposes and comparing this hotel to the places were I was staying - far from 4 stars.

AccorHotels certified review
P. Families - 03/10/2017
« comfortable »

The hotel was good but the main reason for my completing this questionaire is because your receptionist was outstanding. Dora Mate was superb - friendly, patient,helpful, smiley and welcoming at all times and a great credit to the hotel and your business

AccorHotels certified review
Anonymous Friends - 02/10/2017
« Convenient location »

Location is very convenient. Room is maintained okay but could smell cigarette smoke in the room.

AccorHotels certified review
Anonymous Business - 02/10/2017

Very pleasant, friendly staff, and a good location for my business trip. Only downside was that my room looked a little tired and shabby, but was still comfortable and clean.

AccorHotels certified review
Elena Business - 29/09/2017
« Quite satisfactory with some minor issues »

My staying at the hotel was quite satisfactory. The room was comfortable and rather clean and the breakfast buffet was amazing. There were a few issues: 1) Checking in took centuries, even though there were just 2-3 people in the queue and then my magnetic card-key was not working-twice!- so I had to go downstairs twice to fix it. 2) My room was at the front of the stairs with the floor outside covered with tiles, while the elevators were at the other side of the floor (of course this was the same for every floor). Thus, anyone going up with the elevator, if he was on the other half of the floor, he had to pass through the stairs passage covered with tiles. The trolleys passing by on the tiles created a lot of noise; it was disturbing in several cases...

AccorHotels certified review
Brent Families - 28/09/2017
« I was satisfied with my experience. »

The rooms were too warm for our liking too sleep, even with the air conditioner on all the time. When I enquired about the air conditioner I was to.d that it does not go below 20 which is much too warm for sleeping especially with a heavy comforter.

AccorHotels certified review
Dan Couples - 26/09/2017
« The hotel seemed like 3 star not 4 »

The staff was friendly and professional. Rooms were small, but clean. Could have used two chairs instead of one. The internet was very weak and dropped out frequently. Other than that the experience was fine.

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