Hotel - Mercure Grand Hotel Biedermeier Wien
Mercure Hotel Mercure Hotel

Mercure Grand Hotel Biedermeier Wien

4.0/5 1,343 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Sauna (Nearby)
    • Solarium
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area);Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

  • 198 rooms
  • 198 non-smoking rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Pay per view channel(s)
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 3,104 reviews

Our guest reviews for Mercure Grand Hotel Biedermeier Wien

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,343 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 08/08/2018 AccorHotels certified review
« Confortable »

Positiva

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

E L. Couples - 07/08/2018 AccorHotels certified review
« Lovely traditional hotel »

Very comfortable stay although due to the extreme heat, the air-conditioning could not cope so well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Anonymous Solo - 06/08/2018 AccorHotels certified review
« I enjoyed my stay. »

The hotel was comfortable, friendly, efficient and very well located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Mark Solo - 05/08/2018 AccorHotels certified review
« A flavor of old imperial vienna »

Stayed in old block of imperial Vienna, as if waiting for a appointment from the viennese court, in a split level suite. FAB

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Andy S. Couples - 05/08/2018 AccorHotels certified review
« Nice hotel in a good location »

It was great with a few exceptions including the shower head not staying up, the fan not working in the bathroom and the bar/room service being cut off at 10:00pm. Little early for being s big hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Asil Couples - 01/08/2018 AccorHotels certified review
« Clean, good location and good service »

Everything was good and satisfied, nice customer services in the reciption very helpful, beside clean and comfortable room and bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Asil H., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Anonymous Business - 27/07/2018 AccorHotels certified review
« The hotel is known to me. The room on this stay was small for the price paid. »

The stay was good. Friendly staff, clean room and good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas Q., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Couples - 26/07/2018 TripAdvisor review
« Great room but facilities not quite matching »

Stayed in a beautiful privilege room with its own sofa and chair which made chilling out after a day of sight seeing a real pleasure. The bathroom was a little cramped and the WC was walled off with no basin - a little odd given the very large room. Location could not have been better - down the cobbled avenue with umbrellas hanging above (which many tourists seek out!) . Only 5 minutes from a very reasonable shopping mall, the underground to the rest of Vienna, and the CAT train which takes you directly to Vienna airport in 20 minutes for 12 euro. The staff at the hotel were extremely friendly and helpful. Breakfast was great (if you picked your time to avoid quite long queues for omelettes etc.). The bar tables outside are very pleasant and seemed to be used by quite a few locals. The only down side was that the hotel restaurant seemed pricey for evening meals and had a limited choice of main courses - and only 1 was gluten free. Nevertheless plenty of options outside the hotel. Booking late checkout is much cheaper done before arrival and well worth it. The overall experience was very enjoyable and the hotel is certainly well worth a visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GeordieRaven, thank you for your rating and feedback. I am very pleased to hear that you were satisfied with your room and that we were able to surprise you with our central location. In addition, we are very happy about your words of praise for the friendliness of the staff and for breakfast. We look forward to seeing you again on your next trip to Vienna. Best regards, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Esther S. Families - 25/07/2018 AccorHotels certified review
« Great room, but squabble about the breakfast was a turn off. »

We ended up staying one night in the hotel, and up until checkout we were very impressed and had a lovely time! However, the checkout overshadowed the experience, which is why I chose to take the survey and tell you. When we first checked in, the woman at the front desk told us our room was ready, and we could go in and then have breakfast—we didn't realize there was a breakfast and were very impressed! We put our stuff down and went downstairs for a breakfast. The next morning, we went down for breakfast again, and the women who was checking the room numbers said "Oh, I don't see you on the list. Can you write your name down here on this piece of paper, and I will go and check?" So I printed my name down neatly, and she said she would come find us if there was a problem. She didn't and we went on with our day. Then when we went to check out, the woman at the front desk said "That will be €64 for the breakfasts." We were astounded—never once had they told us there was a charge. The woman argued with us, but we were so shocked at the horrible surprise of it, we refused to pay—completely unfair. She should have told us there was a charge! Then she said "Well, you signed for it." which I corrected her and explained the other woman had simply asked for my name, and it wasn't my signature and she hadn't told us we would have to pay if we signed. We are both vegans, and while the breakfast was nice—all we ate was some bread and fruit, not nearly €64 worth. In the end, she angry told us to leave, and that we didn't have to pay, but the whole thing left a very sour feeling. I wouldn't book again because of the experience.

Anonymous Business - 12/07/2018 AccorHotels certified review
« Great »

Great, friendly and helpful staff. Just a down side as there is no direct access with a cab. We had a lot of heavy logistical suitcases. But the staff was amazingly helpful and nice with this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Abdulhamid A. Solo - 10/07/2018 AccorHotels certified review
« Good and desant »

more than expacted

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Roger Families - 09/07/2018 AccorHotels certified review
« Loved the location and everyone was very helpful. »

It's a great hotel and we loved it. We were on the top floor in a room which had the contours of the roof, but other than that it was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Ian S. Couples - 09/07/2018 AccorHotels certified review
« . »

Very comfortable hotel, fine location, good breakfast, etc. Our room was a little bit smaller than I had remembered from earlier visits, but still very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

G. Business - 07/07/2018 AccorHotels certified review
« very old fashion and the shower was a nightmare whereas I asked to change it »

very bad for a mercure / they don't propose me another room whereas the shower was broken: 2 days without a real shower is just a nightmare for an hotel mercure !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrien G., many thanks for your rating and feedback. I apologize to you for the inconvenience concerning the shower. I can assure you that this of course does not correspond to our standard. Please let us know this during your stay so that we can respond immediately to solve the problem for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Roleen S. A. Couples - 07/07/2018 AccorHotels certified review
« A very special stay in an awesome location »

Very helpful staff always happy to assist in any way. Rooms that were romantic and beautiful and a garden to sit in while you sip coffee or a beer. Super location 15 minute walk to the St Stephens platz

Our hotel has responded to the review
Our hotel has responded to the review

Dear Family H., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

M Business - 04/07/2018 AccorHotels certified review
« Good hotel at convenient location »

3rd time visit at this hotel. Like the location, staff, breakfast. Rooms need a little refurbishment. Good bed and textiles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Guest Business - 02/07/2018 AccorHotels certified review
« Short Business stay in Vienna »

Very good breakfast, convenient location helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr I., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Garry C. Couples - 30/06/2018 AccorHotels certified review
« One of our favourite hotels in the world »

We absolutely loved our Biedermeier Suite room, the restaurant in the front of the hotel, the garden for breakfast is fantastic and for the first time we sampled the excellent sauna facility. The only downsides were some minor things: we wanted a late checkout on our final day and was told it would be okay, however when confirming the day before we were not granted this because someone else had booked "the specific room", the beds are a little firm and dont have a pillow topper like the beds in the Sofitel, and the noise of people dragging their wheeled bags over the cobblestones can sometimes wake you up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., thank you for your great review and your words of praise, as well as your great feedback "One of our favorite hotels in the world". It's nice to hear that you felt completely comfortable. I apologize for the inconvenience regarding the late check-out. We would be very happy to see you again. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Johann L. Business - 29/06/2018 AccorHotels certified review
« Very charming hotel and staff »

Very warm welcome, informative and nice front desk staff Nice room Excellent dinner at restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Anonymous Business - 28/06/2018 AccorHotels certified review

Very good I general. Slightly disappointed with the meeting room charges.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

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