Hotel - Mercure Grand Hotel Biedermeier Wien
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Mercure Hotel

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28 
1030  VIENNA
AUSTRIA

1,172 reviews
TripAdvisor Rating Based on 1,172 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Pet allowed 9  EUR
  • Fitness centre
  • Solarium  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Pet allowed 9  EUR
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Solarium  (Nearby)
  • Bicycle hire facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area);Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

  • 198 rooms
  • 198 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Grand Hotel Biedermeier Wien

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,172 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 26/06/2017
« Top quality in best location »

Situated close to the airport shuttle terminus in a extremely restful location this is Mercure at its best - top quality and service + the usual good value. Quiet location off a busy shopping street + good metro links.

Our hotel has responded to the review
Our hotel has responded to the review

Dear rodgs2015, thank you for your great feedback "Top quality in best location". Your praise is wonderful to read and a wonderful confirmation for us. Many Thanks. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

TripAdvisor review
Couples - 02/06/2017
« Wonderful hotel but very firm beds »

The Hotel Biedermeier Wien is a lovely hotel. The breakfast are very good with a wide variety of selection for all to be satisfied. You won't be disappointed. They have a lovely patio for sitting outside to dine and unwind at the end of your day. The location is excellent to mass transportation and you can be anywhere in Vienna in a few stops. Also, the City Airport Train (CAT) which goes directly from the terminal to the airport is wonderful. It only takes 15 minutes to get there and several airlines are available at the train terminal and check your luggage through to your destination, even with connecting flights on a different airline. We ate in the restaurant several nights and is was fairly good, but some inconsistency with the quality of the food from one night to the next. My first order of the potato soup was excellent. Fresh and cream based with just the right addition of herbs and mushrooms. The next evening I ordered the same thing. It was very watered down and runny, very heavy mushroom flavor, not many potatoes, and extremely salty. I did not have more than a few bites and couldn't believe it was the same menu item. The staff at the hotel are professional and helpful. One reason I stayed at this hotel is because they advertise air-conditioned rooms. Well, not so much. It was extremely warm in Vienna during our stay and the 3rd floor room was very hot upon returning to our room at the end of the day. The hotel did bring a fan which helped, but it was still very warm in the room. When I inquired about the air conditioning I was told from the staff it only comes on in the rooms when the outdoor temperature reaches a certain degree.....I'm not certain how warm that would have to be, but regardless the room was hot. Be prepared for extremely firm beds, but my experience in Europe is most beds are on the firm (hard) side. I had the staff bring in extra pillows. Overall, it was a positive experience, just wish the beds were softer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Boschee P, thank you very much for your feedback on your stay at Mercure Grand Hotel Biedermeier Wien. We are very pleased with your praiseworthy words to our central location, the breakfast and our garden terrace. For the inconvenience with the air conditioning please allow me to express my sincerest apologies. The air conditioning can be individually controlled. If you have any questions, please do not hesitate to contact our technical department. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

TripAdvisor review
Business - 11/05/2017
« Good location »

Walking distance to CAT (airport railway city connection) station, close to Underground. Little outdated interior needs upgrade but still acceptable. Received upgrade to suite room 307, impossible to stand under the shower as it is in the bathtub which is placed under the roof. Shower is only for midgets in that room. Staff excellent. Very good breakfast. Hygiene was OK, clean room nothing to complain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mathijs F, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

TripAdvisor review
Couples - 05/05/2017
« EXCELLENT HOTEL!! »

All desk staff were helpful, professional and personable. Great location, ability to walk many places and accessible to transit. We also were able to find good and reasonable places to eat in the area. The room was a little quirky as described below.

Our hotel has responded to the review
Our hotel has responded to the review

Dear johngP6638DH, thank you so much for your great feedback. It is nice to read that you were satisfied with our service quality - especially with our front desk staff. I will share your comments with our team. Also, we are very happy about your great feedback to our central location - a short walk and you are in the downtown area. I hope to have the pleasure of welcoming you back again soon. Best regards from Vienna, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

TripAdvisor review
Eindvijand Business - 01/05/2017
« Middle of the road in all aspects »

I'm starting to think Accor is having some trouble with positioning its Mercure brand, especially the hotels still sporting their older home style. The Mercure Biedermeier is a perfect example, while there was little to complain about, it was not remarkable and I got the impression it's seen better days. Location-wise, it's easy to reach. You barely need ten minutes on foot from the Wien Mitte station and there is even a bus stop right in front of it. I was welcomed quickly and efficiently, as usual with Accor hotels. My room was large and slightly old-fashioned. While this fits with the "Biedermeier" style, I would have preferred a room without stuffy carpeting, a bigger desk, a more modern bathroom and air conditioning that was a bit more performant. The free Internet was simply atrocious. if you are traveling for business or need to do anything besides checking the shortest of e-mails, you'll need to cough up for the "fast", paid option. So I did. Ordering room service proved to be impossible. Multiple calls to both of the listed numbers during stated opening hours only kept me waiting while the phone rang. The restaurant itself is not very welcoming either. If you're not eating in the winter terrace area you're stuck with one of the dark cubicles of the main room. There also was a persistent cooking smell which I did not like very much. I'd head out and enjoy one of the many fine restaurants available in Vienna instead. The breakfast itself was varied and offered a good choice of different breads, cereals, buts and fruits. You can have your omelette made to order as well. I quite like starting my day there. Overall, I found it difficult to get excited about the hotel. Especially since I was paying €200 a night due to some weekend event. For that price, I expect more than what I got. It's OK but I'd try the Mercure Wien Zentrum instead or check out the new Novotel at the central station if you want to stay with the Accor Group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eindvijand, thank you for your review here on tripadvisor.com. Your feedback is very important to us, so I would like to thank you very much for your feedback. I am very pleased that you were satisfied with our central location and the check in - professionalism is very important to us. I am very sorry that the style of our house and the room did not meet your expectations . It is particularly important for us to preserve the charm of the Biedermeier and to present our house as an elegant stage for the charm and comfort of the Biedermeier of today. If there are any problems with the WLAN, you are always welcome to contact our reception team and our they will help you to find a solution. We are also very happy about your praiseworthy words about our varied breakfast buffet. Especially now, our guests can enjoy the breakfast on our terrace. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

TripAdvisor review
Business - 01/05/2017
« Very good hotel ! »

The mattress was hard. But this is subjective opinion. The food in the restaurant was good. But can be improved. Please put a larger sign to indicate the entrance to the hotel. I have seen more than one person looking for the entrance. The stuff was very friendly and helpfull. Congratulations. Keep the good job !

Our hotel has responded to the review
Our hotel has responded to the review

Dear margaret2017767, Thank you very much for your feedback "Very good hotel". Furthermore, I would like to thank you very much for your feedback on the sign for the hotel entrance. To make the hotel easier to find, we will add additional signposts in the entrance area to the Sünnhof Passage. Thank you again for sharing your experience, and we hope to see you soon again in our house. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

TripAdvisor review
Family - 09/03/2017
« Safe, Clean and Convenient! »

The 10:00 early check-in benefit offered to Accor Gold members was honored by the Mercure Grand Hotel Biedermeier in Vienna and was most welcome to us after 15 hours of flights and connections. Very pleasant and information check-in by Florian and Karsten. Our 2 rooms were next to each other and both were spotlessly clean and well furnished. The beds were very comfortable and both rooms were extremely quiet. Excellent tea/coffee making facilities were included. The room temperature was easily adjusted. The hotel's neighborhood is very safe and has a small international market a few minutes walk towards the east. We would be very happy to stay here on our next trip to Vienna!

Our hotel has responded to the review
Our hotel has responded to the review

Dear kwmv, thank you so much for this fantastic review "Safe, Clean and Convenient". We are glad to hear that you were happy with our hotel, the service, the friendliness of our staff and the central location. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards from the Mercure Grand Hotel Biedermeier Vienna, Marcel Stöckel Direktionsassistent

TripAdvisor review
Family - 03/03/2017
« 4 nights in the Biedermeier »

A very enjoyable hotel for a short break in Vienna. Centrally located for trams, buses & the U Bahn & S Bahns. Clean & comfortable room. Breakfast was too expensive for us at 16 euros per day each, but lots of nice cafes close by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear stuartn378, we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is a pleasure for us that you appreciate our perfect location, not far away from the city center and all interesting places worth seeing. Also the famous shopping mile "Landstrasser Hauptstrasse" and the shoppingcenter "The Mall" is on the doorstep! We are also very happy about your comment concerning your room - It is so lovely to hear that you feel welcome in your room, we try always to establish our rooms to make them cozy and individual. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards from Vienna, Marcel Stöckel Direktionsassistent

TripAdvisor review
Family - 05/01/2017
« Interesting Hotel, conventional style, near to city »

Hotel in an interesting Vienna passage area. Nice decorated in Biedermeier style. Long ways in the Hotel with stairs (do not take to much luggage). Good breakfast, small but ok bar. Traditional Vienna style restaurant. Overall a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear rudolfj445, thank you for your comments here on tripadvisor, we are very happy and proud about your positive feedback "Interesting Hotel, conventional style, near to city". The Biedermeier time style is topic in our house and gives you an impression of this unique epoch. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, greetings from Vienna & see you soon, Marcel Stöckel Direktionsassistent

TripAdvisor review
Couples - 02/01/2017
« My experience »

We checked in to the Hotel on 26th Dec around 1:30 P.M. First of all, our checkin was served by an unfriendly lady receptionist on duty. When I requested for a city map, she did not voluntarily make an attempt to mark the location of the Hotel on the map which most hotel receptionists did when checkin. Only when I requested her to do so, she did it reluctantly. That was not the worse situation, she put us in a room on the 3rd floor (room no.327). We suspect It was a problematic room as the temperature in that room was very high even when we first enter after checked in. The heater was not switch on throughout, even most of the lighting were switched off, yet the hot room temperature was not cooling down and was unbearable. We have to open the window in order to cool down the room. By doing so, we solve the temperature problem in the room, but than we can clearly hear the noise when people passing by the lane between the Hotel building. Especially when Guests trolley their luggage on the pavement in the late night. We had a sleepless night throughout. Fortunately the Hotel was not fully booked as we managed to change to another room the next morning at about 9:00 a.m after we complained to another lady receptionist. We suspect the Hotel knows about room 327 temperature problem as the thickness of the blanket in room 327 was thin as compared to room 303, it was much thicker and mend for winter. The other bad experience we had in both the rooms were the glass shower screen. Each time we shower, water sip through the glass partition and wet the floor and floor mat. It is indeed quite dangerous as it makes the floor tiles slippery!!!!. This may cause accident especially to older Guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear giemlee, thank you for your comments - I am sorry that your experience did not meet your full expectations; please allow me to express my sincerest apologies. Sorry for the inconveniences at the reception. We have already spoken with our front office team about your feedback, because our staff is our key to success: personality, amiability and professionalism are the most important qualities to make your stay lovely. Please accept my apologies! We try to fulfill our guests wishes the best we can do. To do so, please let us know the next time directly at the hotel, if there is any complaint, so that we can solve the problem and make you an enjoyable stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, greetings from Vienna. See you soon. Marcel Stöckel Direktionsassistent

TripAdvisor review
Couples - 20/12/2016
« Overall a good experience. »

Very good stay. Accommodation and location excellent. However I don't see the point of being asked to book in online in advance of arrival, including names and passport number, and printing off confirmation of having done so only to have to do it all again on arrival at the hotel. Also the replenishment of tea/coffee/milk in room was lax.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Adrian W, we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards from Vienna, Marcel Stöckel Direktionsassistent

TripAdvisor review
patriciasL3323TJ Family - 14/12/2016
« Charming hotel »

Charming hotel with impeccable service very close to the CAT airport rail connection within walking distance of the city center. We have been staying there for 16 years and are always pleased. Already looking forward to our next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear patriciasL3323TJ, we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It's a pleasure for us that you appreciate our perfect location, not far away from the city center and all interesting places worth seeing. Also the famous shopping mile "Landstrasser Hauptstrasse" and the shoppingcenter "The Mall" is on the doorstep! We are also very happy to read that you were satisfied with our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, greetings from Vienna, Marcel Stöckel Direktionsassistent

TripAdvisor review
Business - 08/12/2016
« Good location, average hotel »

Generally, the hotel was good, but not perfect. What is perfect is location near to Landstrasser Hauptstrasse just few steps from Wien Mitte station. But my expectation was little bit higher than reality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your comments - we are very happy that you enjoyed your stay in our Mercure Grand Hotel Biedermeier, our piece of jewellery in the heart of the city. It's a pleasure for us that you appreciate our perfect location, not far away from the city center and all interesting places worth seeing. We are looking forward to welcome you again and wish you a successful week. Best regards, greetings from Vienna Bettina Pötsch

TripAdvisor review
Business - 06/12/2016
« A convenient location and relatively reasonable prices »

There is really nothing to complain about concerning this hotel. The rooms are fine, the situation excellent (less than 10 minutes from the S7 and CAT stations to the airport). The free Wi-Fi is OK. The breakfast buffet is excellent. Well worth including in any comparison.

Our hotel has responded to the review
Our hotel has responded to the review

Dear tqriviera, thank you so much for your great feedback concerning our house. We are very happy that everything was ok for you and thank you so much again for the excellent feedback about our breakfast buffet. A good start in the morning, with a fresh and varied breakfast is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Marcel Stöckel Guest Relations

TripAdvisor review
Family - 06/11/2016
« Autumn Visit »

Excellent location for us - not too far from Mitte and U-bahn at Rochusgasse. Possible to catch a tram as well. Lovely food in restaurant and the breakfast was also excellent . Staff seemed stressed on the weekend though as it was very busy during breakfast. The bane of Accor hotels including this one seems to be the electronic keys

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dewi J, we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is a pleasure for us that you appreciate our perfect location, not far away from the city center and all interesting places worth seeing. Also thank you for your positive feedback about our food in restaurant and the breakfast. Best regards from Vienna, Marcel Stöckel Verwaltungsassistent

TripAdvisor review
Business - 03/11/2016
« Everything is perfect! French Novotel & Mercure network should learn from their Austrian colleagues. »

Just perfect experience. Outstanding hotel, Comparing to the Beldermier Wien, French hotels belong to Mercure and Novotel network (I stayed in Novotel Monpanase and Mercure Tout Eiffel Grenadelle) seem well behind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear tinkiwinki2015, we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive great feedback. We are very happy about your statement "Everything is perfect". Thank you so much for your praise. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Marcel Stöckel Verwaltungsassistent

TripAdvisor review
Family - 08/08/2016
« Authentic »

Great place, close to downtown and close to public transportation. Very nice room except the fact that the toilet is away from the shower and no water or bide in the toilet. The parking could be cheaper though convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Satirs2004, thank you for your comments here on tripadvisor, we are very happy and proud about your positive feedback concerning our optimal location and our rooms, which are really designed to feel welcome and cozy. Be sure that we will respect your desire for a combined bath/rest room in the course of your next stay. Thank you for using our hotelown parking lot, which is secured and the price performance ratio is compared to the public parkings really adequate. Unfortunatelly there is only liable to pay costs parking in the whole public Vienna city area. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, greetings from Vienna Bettina Pötsch Ass. General Manager

TripAdvisor review
Couples - 25/07/2016
« Unique property »

Good location. Near the major metro, tram and bus routes. Very different decor, furniture and overall look and feel, not the usual hotel feel. Great bar, good breakfast. Overall a very good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajat, we are very happy that you enjoyed your stay in our Mercure Grand Hotel Biedermeier, our piece of jewellery in the heart of the city. It's a pleasure for us that you appreciate our perfect location, not far away from the city center and all interesting places worth seeing. The hotel is located within the tradional "Sünnhof" passage which is constructed 1837 and until today under monument protection. Just to mention: Our building is the oldest preserved Biedermeier passage in Europe! We are very proud that you preferred our bar, our bar manager is always creative to find new and tasty cocktails. Our "Grand Vins Mercure" wines are very famous and worth to try! The right place to relax and enjoy in the evening! Also very important for us is your praide concerning our buffetbreakfast because a healthy and varied start in the morning is a fine step forward. Have you tried our famous "Weissgerberstube" with regional and typical Viennese specialities? Specially in summer it's worth to visit, you can relax outside and enjoy the first shafts of sunlights. We hope your next visit will be as pleasant as the previous one. Sincerely, greetings from Vienna Bettina Pitzl Ass. General Manager

TripAdvisor review
Couples - 14/06/2016
« Quick overnight in Vienna »

This is my third time at this hotel and every time is better than the last. A very comfortable, well run luxurious place to spend some leisure time. Just one night with breakfast this time and the same pleasant experience as always. Everything is a cut above other hotels with the same star rating. I look forward to our next stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you, we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien and we are very happy that you visit us regulary. It is always a pleasure for us to coddle our regular guests and let them feel our Mercure Grand Hotel Biedermeier "feel-good spirit". Looking forward to see you soon in Vienna, sunny greetings Bettina Pötsch Ass. General Manager

TripAdvisor review
Business - 29/02/2016
« Conveniently located very close to Wien Mitte railway station »

Very quiet hotel in the very centre of Vienna. Very close to Vienna Mitte railway station (where the trains to the airport depart). Good value for money. Old bathrooms. € 19 for breakfast is too expensive. Lots of options for good breakfasts at half price around the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaime, thank you for your review and your positive words! We are glad that you enjoyed your stay in Vienna and also our hotel! We are sorry that you did not enjoy our rich buffet breakfast, but of course, if you are not a great eater in the morning, it would not be worth to enjoy the big buffet! We hope to welcome you again in our hotel in the future. Best regards Elisabeth Hartmann Rooms Division Manager

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