Hotel - Mercure Grand Hotel Biedermeier Wien
Mercure Hotel Mercure Hotel

Mercure Grand Hotel Biedermeier Wien

4.0/5 1,396 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • pets allowed 9  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Sauna (Nearby)
    • Solarium
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area);Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

  • 198 rooms
  • 198 non-smoking rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 3,330 reviews

Our guest reviews for Mercure Grand Hotel Biedermeier Wien

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,396 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Roger V. Families - 09/12/2018 AccorHotels certified review
« Marvellous »

I stayed in this hotel on a few occasions 15-18 years ago for business purposes in Vienna. I kept telling myself that, if I ever had the opportunity to be back on leisure with my family to enjoy Vienna, I would stay in this very charming hotel. It's been a wonderful experience for us all, very much according to my very high expectations (which I set forth 15 years back!). Extremely glad to see that the very essence of the Biedermeier hotel remains intact. Very friendly and helpful service from everyone in the staff. Thank you very much and congratulations!

Stella S. Business - 09/12/2018 AccorHotels certified review
« A comfortable hotel in a picturesque alley situated in a convenient quiet area »

Pleasant atmosphere. Comfortable and quiet room. Plentiful breakfast. Efficient reception.

Rami K. (. Business - 08/12/2018 AccorHotels certified review
« Rami K. (. »

I stayed in the room from 2nd to 7th December. First night the heater was not working at all, the reception guy gave me a small electric heater Through out my whole stay the hot water in the shower was not hot enough and it was coming hot then very cold then hot again The maintenance guy (Rafi) was very helpful he came and fixed the heater alright and he did something for the hot water but it was not really fixed well In general the team at the reception desk were quite helpful The housekeeping staff were forgetting to put the towels in the bathroom and I had to ask for towels The hotel doors are very lousy - bad noise insulation - because you could hear anyone who was talking in the corridors

Anonymous Families - 08/12/2018 AccorHotels certified review

I chose this hotel considering my excellent previous experiences with Mercure Hotel Stuttgart. Despite this, many aspects were different in Viena. Location was excelellent and rooms clean. On the other hand bathroom had a strange smell, room was very cold, temperature adjustment did not function, breakfast room small-crowded. We asked to be called/texted if early checkin was possible, this did not happen, although initialy confirmed.

Quirky S. Business - 30/11/2018 AccorHotels certified review
« Quirky traditional little place »

Great staff, nice location tucked down the umbrella lined alley. Rooms basic and clean.

Mario K. Couples - 26/11/2018 AccorHotels certified review
« Very good. »

Quick check-in and check-out, clean room, very good breakfast, friendly staff. The only minus was that the room heating was not on my comfort level even when turned on maximum - but that might be due to my individual habit of having some +23 C room temperature to feel happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., thank you for taking the time to share your feedback. If there are problems with the regulation of the room temperature, please let us know this during your stay, so that we can react immediately. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Jimmy Business - 23/11/2018 AccorHotels certified review
« Convenient »

Convenient location, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Wilhelm Business - 23/11/2018 AccorHotels certified review
« Reasoble good stay »

The room was relatively small an outdated. Bathroom was reasonably sized and clean. Breakfast could have had more selections.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Peter Friends - 21/11/2018 AccorHotels certified review
« Comfortable and efficient? »

Excellent friendly staff on reception and in breakfast and the bar. A comfortable and very clean room in a quiet position. My only negative wasthe difficulty in keeping the room cool enough even when heating/air on turned to minimum.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Dario P. Business - 20/11/2018 AccorHotels certified review
« Very cold room, even with AC set to max. Dirty floor, really unprofessional receptionist! »

The biggest reason why I will never recommend this hotel to anyone, and will advice to all my friends and business partners not to stay in it is the fact the room was NOT CLEAN. I have noticed some food leftovers on the first evening right after check-in and complained on the reception about it. I have asked for somebody to clean it, and even took the picture of the mess on my mobile phone and showed it to the receptionist. He took my room number and promised that it will cleaned, but it never was. I have told it during the check-out! additionally, room and bathroom were really cold. As said, it was extremely UNPLEASANT stay for me, first time in this hotel and unfortunately for You definitely the last time (I was in Vienna 2 day after and moved to another Hotel). Waiting for Your replay! KR Dario

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., I would like to express my sincere regret for the unpleasantness you have experienced. Hygiene and cleanliness have the highest priority for us, unfortunately we have not met our own quality standards during your stay. Also the lack of reaction to eliminate the problem does not correspond to our practice. We would like to apologize for this very much. I immediately had a meeting with the affected departments and measures were taken to prevent such incidents from happening again. Dear Mr P., as compensation for the inconveniences, we would like to offer you a voucher for another stay at our hotel. We would be happy to convince you of our high quality standard during your next stay. If you agree so, please inform us whrer we should send the voucher to. Kind regards Panajotis Panagiotopulos General Manager Mercure Grand Hotel Biedermeier h5… 0043 1 71…

Raphael Couples - 19/11/2018 AccorHotels certified review
« Great Customer Service, flexible with Check-out times and a huge suite. »

Check-in was done online so we only had to get our keys, which was very convenient. We were surprised by the size of the suite and the flexibility of the hotel to let us check-out late.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

P L. L. Business - 18/11/2018 AccorHotels certified review
« All I expected and more »

Wonderful. Don't change a thing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Per L., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. We are very happy that everything was to your satisfaction. We hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Sisir Solo - 17/11/2018 AccorHotels certified review
« Wonderful stay »

It was a great experience. Beautiful ambience. Neat and clean. Wonderful location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sisir Kumar P., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. We are very happy that everything was to your satisfaction. We hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Jax Business - 15/11/2018 AccorHotels certified review
« Friendly, comfortable and in a lovely situation »

It was a brief overnight stay for business and didn't sample the breakfast due to any early start but the reception staff were friendly helpful and efficient. The room was clean and comfortable I would use it again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline W., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Best regards from Vienna, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Ninova Business - 15/11/2018 AccorHotels certified review

The hotel is conveniently located, within easy reach to CAT airport connection and the city center in a quiet and charming side-street. Very helpful and courteous staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ilyana S., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. We hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Juka Business - 15/11/2018 AccorHotels certified review
« just acceptable »

the room was far away, under the roof. I needed t o walk kilometres within the hotel for reaching my room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Ann B. Business - 14/11/2018 AccorHotels certified review
« Very good except for a severe water leak in room 215. Got an upgrade of room »

I very much enjoyed my stay although I feel the bedrooms could do with a refurbishment. I did however feel that after having a water leak in room 215 that my upgrade for the rest of my stay should not have been charged at a higher price. Had this been done I would have scored a "10"

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Carlota Friends - 13/11/2018 AccorHotels certified review
« Amazing apartment »

Everything was perfect in this apartment, it was very clean and quiet. Everything was prepared to detail and we enjoyed it very much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlotta F., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. We are very pleased that we were able to surprise you with your room and everything was to your complete satisfaction. We hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Boris Business - 12/11/2018 AccorHotels certified review
« Lovely »

It was my second time at Mercure Grand Hotel Biedermeier Wien and it everthing was great! I will return anytime I go to Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Boris M., thanks for your review. It is nice that we felt comfortable with us. We are looking forward to welcoming you soon. Best regards from Vienna, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Mik A. Couples - 10/11/2018 AccorHotels certified review
« Comfortable and easy »

Staying in a hotel in a country you are not familiar with always causes a little anxiety, has my reservation been processed correctly? Will I be understood at Check in? Will I find my way around town OK? No problem with this hotel, everything was very easy, the room was spacious and comfortable staff were helpful, couldn't be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

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