Hotel - Mercure Grand Hotel Biedermeier Wien
Mercure Hotel Mercure Hotel

Mercure Grand Hotel Biedermeier Wien

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4.0/5 1,264 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Pet allowed 9  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Solarium  (Nearby)
  • Bicycle hire facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area);Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

  • 198 rooms
  • 198 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,509 reviews

Our guest reviews for Mercure Grand Hotel Biedermeier Wien

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,264 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 16/02/2018
« It was Ok for a 4star »

Again it was OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Phil H. Business - 16/02/2018
« Nice Stay »

Had no issues with the room. Very good breakfast and bar area. Hotel is centrally located and great for accessing points of interest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
M F. Couples - 07/02/2018
« A great stay from begining to end »

The friendliness and professionalism of the reception staff to the staff at breakfast was excellent and we were made us feel welcome and valued as guests. We enjoyed the character of the hotel whilst the rooms were modern and spotlessly clean. The hotel is perfectly located, a 10 minute walk to the train station and a 15 minute walk into the historic centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs F., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Miss L. A. Couples - 05/02/2018
« Amazing »

Great stay at your hotel, staff were so helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs a. L., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Dimosthenis M. Business - 03/02/2018
« Beautiful expirience in a cold room »

Extremely friendly and polite personnel. Tasty breakfast and exceptional dinner. But the hotel is old and cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dimosthenis M., thank you for your rating and your words of praise. On the other hand, I'm very sorry to hear, that there were problems with the room temperature. Please always let us know this during your stay in order to be able to react immediately. We would be very happy to see you again. Best regards from Vienna, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Radek K. Business - 02/02/2018
« I have good experience with your hotel for many years, unfortunately to day I have found double payment on my account. »

I would like to claim a payment of 60EUR you have taken away from my payment card. You have processed two transactions using my payment card 516872xxxxxx8412, the first one on 92,12EUR is ok and that's the one I got invoice, the second one on 60EUR hasn't been authorized, I didn't get invoice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Komanicky, thank you for your rating and feedback. After consultation with our Front Office, the second transaction is a consumption in our Weissgerber Stube. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Zozi Business - 31/01/2018
« Perfect choice for a short stay in Vienna »

Good location, kind and friendly service, good atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
M R. Friends - 30/01/2018
« A Great Place To Stay »

Most pleasant, quiet and welcoming hotel. The staff were most accommodating and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
A M. Business - 24/01/2018
« Great location, nice hotel, quiet and cost effective »

Very enjoyable place - easy to get to, can explore the city, convenient for work. All at a good price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Meyer, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Sophie Business - 21/01/2018

Great, nice service and rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Aristotelis S. Business - 19/01/2018
« Promblematic »

In the middle of the night, 5:00 o'clock in the morning the central heating system started producing a noice that does not live you to sleep anymore. Despite the complain in the first day, the same was hapenned again, in the next night !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Biedermeier Wien. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies concerning the noise in the heating - I have immediately forwarded your feedback to our technical department to verify this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Jorge C. Business - 19/01/2018
« Good quality price in a perfect location »

Perfect location in Vienna at good price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C. Garcia, We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback - We hope your next visit will be as pleasant as the previous one. With best regards from Vienna, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Milan Business - 18/01/2018
« Satisfied »

As always - what you pat is what you get.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Anonymous Business - 18/01/2018
« Overall very good experience, only some details could be improved. »

Being my second time at this hotel for 3 night business trip, all in all very pleasant experience. Things that I liked very much: - Fitness and sauna areas are renovated and leave good impression - Fitness is open 24/7 - Breakfast hast high variety of products - Good coffee in the rooms Things that need improvement to make everything perfect: - Fitness does not have any free weights, currently the training possibilities are rather limited - Although I booked premium online package which includes premium WiFi, I did not become the premium voucher until I implicitly requested them - Utilities in the bathrooms are a bit old,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Anonymous Couples - 17/01/2018
« Large suite but beware you might hit your head. »

I really liked the ambience and friendliness from the staff. Our room was very large as we had a biedermier suite. The bathroom was dangerous in the show area as I hit my head on the wall in the shower I am not very tall, there needs to be a sticker or something on the roof to show the angle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., thank you for taking the time to share your feedback. For the inconvenience in the bathroom I apologize to you many times - I immediately forwarded your feedback to our technical department to find a solution. We hope to welcome you back to our hotel very soon! With best regards from Vienna, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Victor Families - 17/01/2018
« Nice and cozy »

It was a great experience to stay with you last weekend, many thanks for great support of reservations, kind and helpful approach of welcome desks and just a simply beautiful hotel. It all together contributed to an amazing experience I wanted for my family for this celebration weekend! With warm regards, Victor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Peter C. Business - 12/01/2018
« I cannot claim any service from personal. »

Always standard approach of service,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Francesco Families - 12/01/2018
« Very nice stay »

Very good stay with my family, great location close to the center and the metro station, staff ready to help in case of questions or problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Roberto Couples - 10/01/2018
« Good choice »

Perfect Location, nice atmosphere, comfortable room, friendly staff, good breakfast, cleanliness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Vivien Couples - 08/01/2018
« Politesse yet superficially »

I feel people there maintain the basic politesse but you cannot feel warm welcome from them. our resident condition includes free charge of minibar, and refill everyday. however on the forth day of our stay minibar didn’t be refilled. we report to people in from desk, they gave us a bottle of water and coffee capsules, instead of sending people to refill the minibar, ( there shall a bottle of cola, sparking water, juice and a beer, and a cookie in the minibar) We didn’t take any advantage from hotel we just ask what hotel promised us, but we were treated like they trying to get ride of us and close the case. Whynot sending people to check the room and refill the minibar, this is not that hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Biedermeier Wien. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

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