Hotel - Mercure Grand Hotel Biedermeier Wien
Mercure Hotel Mercure Hotel

Mercure Grand Hotel Biedermeier Wien

4.0/5 1,371 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Sauna (Nearby)
    • Solarium
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area);Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

  • 198 rooms
  • 198 non-smoking rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 3,222 reviews

Our guest reviews for Mercure Grand Hotel Biedermeier Wien

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,371 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 09/10/2018 TripAdvisor review
« Nice hotel »

The hotel needs an upgrade. The bathroom was dated. There were a few great things as well. I had a room on the top floor at the back of the hotel as could sleep with the window open! The other area that needs improving is the Gym. That was a total joke! I would ensure the hotel cooperates with one of the two great gyms close to the hotel.

Martin B. Couples - 08/10/2018 AccorHotels certified review
« A weekend break in Vienna »

This is the hotel I always use when I want to visit Vienna for the weekend. A wonderful hotel with very comfortable rooms, friendly staff and excellent food. And very close to two Ubahn stations. Lots of coffee shops and restaurants in the area. The whole package makes for a lovely weekend break.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

John J. Business - 02/10/2018 AccorHotels certified review
« Magnificent hotel! »

Nice rooms, very clean, great staff and terrific restaurant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards from Vienna, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Taina Business - 01/10/2018 AccorHotels certified review
« Nice location »

The hotel's location is good. The hotel is a bit wornout. My room was behind the elevator and it was noisy. Breakfast was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., thank you for your rating and feedback. Please let us know your room request at your next reservation, so that we can take this into account if necessary. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Business - 30/09/2018 TripAdvisor review
« Hotel needs urgent upgrade. »

Stayed 1 night.2nd time.I stayed in this hotel.Staff.. wonderfulRoom... really not adjusted to 2018. No power outlet near bed. 1 power outlet at desk. Kettle... I had to.put it on the ground to put it on... or using the power outlet of the desk (which I found only later). Staff was very nice to provide a power extension to my room.Bathroom.... ok but water temperature could be much easier to arrange.Breakfast was wonderfulInternet great.Probably will not come again... better Accor options in Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hans T, thank you for your rating and feedback. Thank you very much for your feedback on the sockets. We will discuss this in our next team meeting to do an optimization. We would be very happy if you give us another chance so that we can completely convince you of our quality and our special style of our house. Best regards, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Ruud Couples - 23/09/2018 AccorHotels certified review

Prima

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Rune J. Business - 16/09/2018 AccorHotels certified review

Extremely well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Fulvio Couples - 15/09/2018 AccorHotels certified review
« Lovely hotel with walking distance to most sites. »

Enjoyed our stay and was very comfortable with most services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Suzana W. Couples - 11/09/2018 AccorHotels certified review
« Absolutely fantastic. »

We were greeted with courtesy from the time we first checked in. It was our 35th wedding anniversary and on the day that we were out we returned to find a lovely letter from management wishing us a happy anniversary and a bottle of wine and 2 glasses. We were really touched by this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., thank you for your rating and feedback. We are very happy that everything was to your satisfaction. We are very pleased that we were able to surprise you on your 35th wedding anniversary. We would be very happy to see you again soon. Best regards from Vienna, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Kateryna Business - 10/09/2018 AccorHotels certified review
« Nice. »

It was nice place to stay, because of good interior and pleasant atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Michele Families - 03/09/2018 AccorHotels certified review
« Nice hotel, good value for money »

Nice hotel although a bit old-fashioned. Very quiet and conveniently located close to Vienna Mitte station where trains from Airport arrive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Robby Families - 30/08/2018 AccorHotels certified review
« Perfect »

Everything was great location, stuff, room it was clean, just perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert I., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Rachel Business - 29/08/2018 AccorHotels certified review
« Comfortable stay »

This is a nice hotel with spacious rooms, in a quiet area of town and very close to the train station and the University of Performing Arts. The room was nice and comfortable, although decoration needs updating. Cleaning was very good and the front desk staff were very helpful and nice. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raquel C., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Solo travel - 29/08/2018 TripAdvisor review
« A room to be refreshed »

Hello,First stay in that Hotel, I had asked for a quite room, but unfortunately, It was very noisy around...Concerning the food, perferct for lunch or dinner, but as for breakfast, bread not very fresh...

Our hotel has responded to the review
Our hotel has responded to the review

Dear jeduhamel, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Suzanne D. Families - 27/08/2018 AccorHotels certified review
« Very nice stay »

Very accommodating. Reception personnel were always very helpful. Restaurant/bar was very good. Your late night dining hours (9:30pm) were convenient. The room refrigerator was too small to be useful. The room air conditioning was not very effective.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs D., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

L. Couples - 26/08/2018 AccorHotels certified review
« Nice and clean but... »

The path to the hotel lobby is not friendly for transferring luggage. The hotel management should consider building a flat path for carrying luggage on wheels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Alexander G. Couples - 22/08/2018 AccorHotels certified review
« Good stay not far from the city center »

First we got smaller room with broken shower and no shampoo , but stuff was accommodating and moved us to superior room. The hotel is just 15 mins walk from city center and close to two big supermarkets. Ni

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Shirley Couples - 18/08/2018 AccorHotels certified review
« A comfortable stay in a good location of the city. »

We enjoyed our stay. We were allocated two twin rooms although had clearly asked for one double room when booking with our travel company. This was sorted very quickly. Pleasant décor, helpful staff and a very good breakfast. Location was good - on a quiet street and only fifteen minutes' walk from St Stephen's Cathedral.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Francesca Families - 17/08/2018 AccorHotels certified review
« Good position but not a 4 star »

Nice position and good garage facilities. Anyway the hotel has a lot of issues and cannot be considered a 4 stars. There are basically plugs in the room, only one shared with the lamp. The toilet has issues with water pressure, water temperature (if water pressure goes down because somebody is using water too: you get a cold and sloppy shower) and water slowly goes away from all the part. Moreover: toilet is full of ants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs F., thank you for your rating and feedback. Your opinion is very important to us. I am very sorry that we could not completely convince you with our service quality. Please inform us at any time during your stay, if something is not to your satisfaction, so that we can react immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards from Vienna, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

Brahms ". B. ". L. Business - 15/08/2018 AccorHotels certified review
« Dancer »

I find your staff all around very sure of what jobs they ar ed doing and as best as they can they do it well , housekeeping , breakfast an DC dinnertime staff front desk on point !! And to the point friendly and very welcoming to all. Great food great service BRAVO !! Brahms L.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brahms L., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

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