Hotel - Mercure Grand Hotel Biedermeier Wien
Mercure Hotel Mercure Hotel

Mercure Grand Hotel Biedermeier Wien

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4.0/5 1,255 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Pet allowed 9  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Solarium  (Nearby)
  • Bicycle hire facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area);Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

  • 198 rooms
  • 198 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,405 reviews

Our guest reviews for Mercure Grand Hotel Biedermeier Wien

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,255 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Peter C. Business - 12/01/2018
« I cannot claim any service from personal. »

Always standard approach of service,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Francesco Families - 12/01/2018
« Very nice stay »

Very good stay with my family, great location close to the center and the metro station, staff ready to help in case of questions or problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Roberto Couples - 10/01/2018
« Good choice »

Perfect Location, nice atmosphere, comfortable room, friendly staff, good breakfast, cleanliness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Vivien Couples - 08/01/2018
« Politesse yet superficially »

I feel people there maintain the basic politesse but you cannot feel warm welcome from them. our resident condition includes free charge of minibar, and refill everyday. however on the forth day of our stay minibar didn’t be refilled. we report to people in from desk, they gave us a bottle of water and coffee capsules, instead of sending people to refill the minibar, ( there shall a bottle of cola, sparking water, juice and a beer, and a cookie in the minibar) We didn’t take any advantage from hotel we just ask what hotel promised us, but we were treated like they trying to get ride of us and close the case. Whynot sending people to check the room and refill the minibar, this is not that hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Biedermeier Wien. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Cjcarton Couples - 05/01/2018
« Unimpressed »

Your mission statement says: "Mercure hotels: committed to ensuring your complete satisfaction." I have to admit I was only incompletely satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Carton, thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Biedermeier Wien. I am sorry that your experience did not meet your expectations - At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Denisa Couples - 03/01/2018
« nice experience »

It was a nice experience, we arrived at the hotel without rezervation and the lady from reception was willing to show us 2 rooms so we can see them before deciding. The room was very warm, the temperature was perfect. It was a very nice experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Kim Business - 02/01/2018
« Business made Comfortable »

Quick and easy check in/out, comfortable rooms, brilliant breakfast, close to public transport and evening entertainment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Stefan Couples - 02/01/2018
« Excellent hotel! »

We had a great time in this hotel. We loved everything about it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Martin B. Couples - 30/12/2017
« Christmas in Vienna »

We use this hotel many times every year and have always had a positive experience. This stay was no different. We had a five day break over Christmas and thoroughly enjoyed every minute of it. A Highly recommended hotel.

AccorHotels certified review
Anna Families - 30/12/2017
« Nice hotel »

Room- nice, breakfast - nice, reception- nice. But the distance from elevator to room is too long, and twice room keys did not work .

AccorHotels certified review
Anonymous Families - 20/12/2017
« Good location, nice people terrible beds. »

Uncomfortable beds, hardly slept

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Dávid Couples - 19/12/2017
« Nice hotel with unique atmosphere. »

The only issue during our stay was the temperature of the room. Even if we turned on the heating and set it to maximum level, we didn’t feel any kind of heat so the room was quite cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback "Nice hotel with unique atmosphere". Your feedback concerning the heating I immediately passed this to our technical department. Please always let us know this during your stay, so we can react immediately. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Anonymous Friends - 18/12/2017

Very disappointed to have been given 2 rooms with single beds instead of the 2 rooms with queen beds as this was paid and booked for months in advance. Manager kindly gave us two free drinks at the bar and breakfast on our last morning. Cannot fault the hotel or staff just annoying that the rooms were bot as booked as this was a birthday trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry Dear, thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Biedermeier Wien. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Alisa G. Couples - 18/12/2017
« 3 Night Stay »

Good location, very good size bedrooms and bathroom, albeit a little dated and dark in colour. Good state of cleanliness in room, good breakfast and breakfast service. Pleasant and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Lb Business - 18/12/2017
« A hotel to come back »

The room was clean and comfortable, wifi worked very well, very good breakfast, hotel location very convenient (10min. walk to Vienna Mitte), and staff helpful and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., we very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

TripAdvisor review
Business - 18/12/2017
« A week in Vienna »

I've lived in Vienna from time to time, as well as having short visits like this one, so I know the Biedermeier well, both as a nice place to stay and as a good place for a meal or a drink. Five minutes walk from the city terminal of the airport train, and just ten minutes walk from the city itself - a great location. Historic architecture and atmosphere, friendly staff - you couldn't ask for more!

Our hotel has responded to the review
Our hotel has responded to the review

Dear BlackLabel1820, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Anonymous Business - 17/12/2017
« fulfilling minimal requirements, but nothing positive to higlight »

Room was old, and not very well furnished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Biedermeier Wien. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Anonymous Business - 15/12/2017
« Ok but not great »

I unfortunately experienced a couple of issues: - the heating was turned up way too high and could not be adjusted - bathroom was flooded because the shower cell was faulty - carpet in front of the room was constantly wet/damp as a result You end up paying quite a lot for a mediocre experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Biedermeier Wien. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies concerning the shower and the heater - Both have already been fixed. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards from Vienna, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Ae Business - 14/12/2017
« Friendly staff, room not worth selling as a hotel room »

Thanks a lot for the hospitality! Staff were friendly and location good, also enjoyed the building itself. Room 348 however cannot be sold nowadays as a proper hotel room. Not able to stand up in the shower, shower head not possible to be fixed and a lot of low ceilings due to roof do not help if you are 6ft 3' tall. Breakfast solid but not exciting. Will consider different hotel next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Biedermeier Wien. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Simon S. Business - 13/12/2017
« Good standards, but a bit missleading architecture »

Vert enjoyable. Nice comfort and good personnel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

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