Hotel - Mercure Grand Hotel Biedermeier Wien
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Mercure Hotel

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28 
1030  VIENNA
AUSTRIA

1,153 reviews
TripAdvisor Rating Based on 1,153 reviews
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7.00P
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Pet allowed 9  EUR
  • Fitness centre
  • Solarium  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Pet allowed 9  EUR
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Fitness centre
  • Solarium  (Nearby)
  • Bicycle hire facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between Classic Biedermeier Twin Rooms (comfortable room with separate beds); Junior Suite with 2 twin beds (large room with extra seating area);Biedermeier Suite with 1 double bed (living room and one bedroom, large writing desk); Deluxe Rooms with 1 queen size bed; Deluxe Rooms with 1 king size bed. All rooms are air-conditioned and have high speed Internet

  • 198 rooms
  • 198 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,789 reviews

Our guest reviews for Mercure Grand Hotel Biedermeier Wien

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,153 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Dw Business - 16/07/2017
« Different »

Apart from the upgrade to a suite, the hotel was charmingly different to most others I have stayed in. The staff were polite, friendly and helpful. The location was perfect for my business trip.

AccorHotels certified review
Alexandre Business - 15/07/2017
« Excellent hotel, very clean and centrally located  »

Extremely helpfuk staff Perfectly clean and beautiful room Very good location

TripAdvisor certified review
Couples - 26/06/2017
« Top quality in best location »

Situated close to the airport shuttle terminus in a extremely restful location this is Mercure at its best - top quality and service + the usual good value. Quiet location off a busy shopping street + good metro links.

Our hotel has responded to the review
Our hotel has responded to the review

Dear rodgs2015, thank you for your great feedback "Top quality in best location". Your praise is wonderful to read and a wonderful confirmation for us. Many Thanks. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
John M. Couples - 17/06/2017
« Excellent location, good service and room disappointing breakfast »

Breakfast was disappointing because the hot items were not kept hot and the scrambled eggs were cold, rubbery and so were very unpleasant. Staff were very friendly and helpful. Hotel was in an excellent location near to main transport links. Privilege Room very comfortable and with a complimentary mini bar.

AccorHotels certified review
Mirela Business - 14/06/2017
« Very cosy »

Very cosy, very Viennese .. Warm during snowy winter, beautiful during summer, especially breakfast on your terrace..

AccorHotels certified review
Mosonyi Couples - 12/06/2017

Fast check-in / out. very polite and helpful staff, even the general bottleneck - breakfest - is managed well...although once it should need some reform. Room fine, bar nice

AccorHotels certified review
Suzanne Couples - 06/06/2017
« Great place to stay in Vienna »

We were not disappointed the room was light airy and very comfortable. A wide selection of food on the breakfast buffet and the option for a freshly made omelette was a bonus. Front of house staff were informative and helpful with enquiries despite being under pressure at certain times of the day.

AccorHotels certified review
Janet G. Solo - 05/06/2017
« Good location uncomfortable (firm) bed »

Helpful staff, good location, adequate facilities but a most uncomfortable bed in my single room. I travelled with the Collette tour.

TripAdvisor certified review
Couples - 02/06/2017
« Wonderful hotel but very firm beds »

The Hotel Biedermeier Wien is a lovely hotel. The breakfast are very good with a wide variety of selection for all to be satisfied. You won't be disappointed. They have a lovely patio for sitting outside to dine and unwind at the end of your day. The location is excellent to mass transportation and you can be anywhere in Vienna in a few stops. Also, the City Airport Train (CAT) which goes directly from the terminal to the airport is wonderful. It only takes 15 minutes to get there and several airlines are available at the train terminal and check your luggage through to your destination, even with connecting flights on a different airline. We ate in the restaurant several nights and is was fairly good, but some inconsistency with the quality of the food from one night to the next. My first order of the potato soup was excellent. Fresh and cream based with just the right addition of herbs and mushrooms. The next evening I ordered the same thing. It was very watered down and runny, very heavy mushroom flavor, not many potatoes, and extremely salty. I did not have more than a few bites and couldn't believe it was the same menu item. The staff at the hotel are professional and helpful. One reason I stayed at this hotel is because they advertise air-conditioned rooms. Well, not so much. It was extremely warm in Vienna during our stay and the 3rd floor room was very hot upon returning to our room at the end of the day. The hotel did bring a fan which helped, but it was still very warm in the room. When I inquired about the air conditioning I was told from the staff it only comes on in the rooms when the outdoor temperature reaches a certain degree.....I'm not certain how warm that would have to be, but regardless the room was hot. Be prepared for extremely firm beds, but my experience in Europe is most beds are on the firm (hard) side. I had the staff bring in extra pillows. Overall, it was a positive experience, just wish the beds were softer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Boschee P, thank you very much for your feedback on your stay at Mercure Grand Hotel Biedermeier Wien. We are very pleased with your praiseworthy words to our central location, the breakfast and our garden terrace. For the inconvenience with the air conditioning please allow me to express my sincerest apologies. The air conditioning can be individually controlled. If you have any questions, please do not hesitate to contact our technical department. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Little Business - 29/05/2017
« Very good trip »

Wonderful experience following an upgrade to the Suite

AccorHotels certified review
Anonymous Friends - 22/05/2017
« Guaranteed choice »

Once again nice atmosphere and everything went fine.

AccorHotels certified review
Henrik M. Business - 19/05/2017
« A nice hotel in quiet surroundings »

I have stayed at Hotel Biedermeier several times because it is close and convenient to a conference venue. The staff is always friendly and willing to assist you. One small negative issue: The aircon was actually not working properly and the explanation from the reception was, that it was not warm enough outside (it was approx 20 degrees celcius outside but quite warm and humid in the room) to have it working properly. I find that explanation quite strange - it should be possible to have the aircon working independent of the temperature outside. Another small issue was that someone emptied a bottle container very early in the morning with a lot of noice.

AccorHotels certified review
Martin B. Families - 18/05/2017
« Yet another visit to our favourite Vienna hotel. »

My sister was visiting from S.Africa so we had a 2 bedroom suite this time. Excellent accommodation at a wonderful price. The usual outstanding service which made our stay very enjoyable. As always we will be back soon.

AccorHotels certified review
Mathijs Business - 14/05/2017
« Good location »

Excellent staff, very good breakfast, rooms need upgrade, shower of room 307 disaster only accessible for midgets, only 1 Dutch TV channel, limited nr of good sports TV channels.

TripAdvisor certified review
Business - 11/05/2017
« Good location »

Walking distance to CAT (airport railway city connection) station, close to Underground. Little outdated interior needs upgrade but still acceptable. Received upgrade to suite room 307, impossible to stand under the shower as it is in the bathtub which is placed under the roof. Shower is only for midgets in that room. Staff excellent. Very good breakfast. Hygiene was OK, clean room nothing to complain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mathijs F, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Anonymous Couples - 08/05/2017

Very good experience. Quite, professional and very good breakfast.

TripAdvisor certified review
Couples - 05/05/2017
« EXCELLENT HOTEL!! »

All desk staff were helpful, professional and personable. Great location, ability to walk many places and accessible to transit. We also were able to find good and reasonable places to eat in the area. The room was a little quirky as described below.

Our hotel has responded to the review
Our hotel has responded to the review

Dear johngP6638DH, thank you so much for your great feedback. It is nice to read that you were satisfied with our service quality - especially with our front desk staff. I will share your comments with our team. Also, we are very happy about your great feedback to our central location - a short walk and you are in the downtown area. I hope to have the pleasure of welcoming you back again soon. Best regards from Vienna, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

AccorHotels certified review
Anonymous Couples - 04/05/2017

Very good and friendly service. Appreciated the room upgrade and free minibar. Good breakfast.

TripAdvisor certified review
Eindvijand Business - 01/05/2017
« Middle of the road in all aspects »

I'm starting to think Accor is having some trouble with positioning its Mercure brand, especially the hotels still sporting their older home style. The Mercure Biedermeier is a perfect example, while there was little to complain about, it was not remarkable and I got the impression it's seen better days. Location-wise, it's easy to reach. You barely need ten minutes on foot from the Wien Mitte station and there is even a bus stop right in front of it. I was welcomed quickly and efficiently, as usual with Accor hotels. My room was large and slightly old-fashioned. While this fits with the "Biedermeier" style, I would have preferred a room without stuffy carpeting, a bigger desk, a more modern bathroom and air conditioning that was a bit more performant. The free Internet was simply atrocious. if you are traveling for business or need to do anything besides checking the shortest of e-mails, you'll need to cough up for the "fast", paid option. So I did. Ordering room service proved to be impossible. Multiple calls to both of the listed numbers during stated opening hours only kept me waiting while the phone rang. The restaurant itself is not very welcoming either. If you're not eating in the winter terrace area you're stuck with one of the dark cubicles of the main room. There also was a persistent cooking smell which I did not like very much. I'd head out and enjoy one of the many fine restaurants available in Vienna instead. The breakfast itself was varied and offered a good choice of different breads, cereals, buts and fruits. You can have your omelette made to order as well. I quite like starting my day there. Overall, I found it difficult to get excited about the hotel. Especially since I was paying €200 a night due to some weekend event. For that price, I expect more than what I got. It's OK but I'd try the Mercure Wien Zentrum instead or check out the new Novotel at the central station if you want to stay with the Accor Group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eindvijand, thank you for your review here on tripadvisor.com. Your feedback is very important to us, so I would like to thank you very much for your feedback. I am very pleased that you were satisfied with our central location and the check in - professionalism is very important to us. I am very sorry that the style of our house and the room did not meet your expectations . It is particularly important for us to preserve the charm of the Biedermeier and to present our house as an elegant stage for the charm and comfort of the Biedermeier of today. If there are any problems with the WLAN, you are always welcome to contact our reception team and our they will help you to find a solution. We are also very happy about your praiseworthy words about our varied breakfast buffet. Especially now, our guests can enjoy the breakfast on our terrace. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

TripAdvisor certified review
Business - 01/05/2017
« Very good hotel ! »

The mattress was hard. But this is subjective opinion. The food in the restaurant was good. But can be improved. Please put a larger sign to indicate the entrance to the hotel. I have seen more than one person looking for the entrance. The stuff was very friendly and helpfull. Congratulations. Keep the good job !

Our hotel has responded to the review
Our hotel has responded to the review

Dear margaret2017767, Thank you very much for your feedback "Very good hotel". Furthermore, I would like to thank you very much for your feedback on the sign for the hotel entrance. To make the hotel easier to find, we will add additional signposts in the entrance area to the Sünnhof Passage. Thank you again for sharing your experience, and we hope to see you soon again in our house. Sincerely, Marcel Stöckel Direktionsassistent Mercure Grand Hotel Biedermeier Wien

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