Hotel - Mercure Salzburg Central
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Mercure Hotel

Mercure Salzburg Central

Sterneckstrasse 20 
5020  SALZBURG
AUSTRIA

886 reviews
TripAdvisor Rating Based on 886 reviews
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From 99.00 EUR Non member rate
From 92.07 EUR Member's rate Members’ Rate, join while you book
7.00P
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Check-in from 15h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
  • Wheelchair access
  • Pet allowed 10  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
  • Wheelchair access
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being (Nearby)
    • Massage (Nearby)
    • Tanning salon (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 7 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

  • 139 rooms
  • 100% non-smoking hotel
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 587 reviews

Our guest reviews for Mercure Salzburg Central

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 886 reviews
TripAdvisor review
Family - 06/09/2017
« Mercure quality »

Hotel is the typical Mercure standard. Reception was very friendly and helpful. Very not befitting the Mercure bed quality - the mattress was surprisingly very soft ,and gave no support, - it is. time to get it replaced with a new mattress. Breakfast was perfect. Location easy access to town centre with the bus nr 2. Hotel was busy with tour groups during the season.

TripAdvisor review
Couples - 04/09/2017
« Nice rooms but "central"? »

Rooms are good, all you would expect from a Mercure. Breakfast good. Not really in the city centre, 15 minute walk or bus stop is very close. Bar is not great and surprisingly no restaurant in the evening, Salzburg is a lovely place so you'll need to head into the city

TripAdvisor review
Couples - 01/09/2017
« Fair hotel, not in the central city »

hotel's building is quite big but everything was decorated in old style. Luckily, we got an upgraded room :) the room was big, nice and clean... The staff was nice and friendly. However hotel's location a bit far from central city around 15 mins by walk. but there is a bus stop close to hotel. Anyway i stayed in Salzburg only 1 night, so i went to all the interesting place by walk.

TripAdvisor review
Family - 28/07/2017
« Mixed experience. Great breakfast and rooms. Poor receptiion experience. »

Really nice rooms. Friendly staff at breakfast and a good breakfast. Reception let the hotel down a bit. When we arrived around 6pm there was nobody on reception/check in. When a receptionist arrived she then prioritised departing airline staff immediately - ahead of us despite our waiting for 15 minutes to check in. The airline crew did not even leave by taxi for quite a while later. It was very annoying to be "queue-jumped" by other customers! It wasted our evening - pandering to airline queue for a further 10/15 minutes. Check in took nearly 30 minutes from arrival. Unacceptable! Air con and beds very good. Location a bit out of town but walkable. Wifi a bit inconsistent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for taking the time to share your experience. I am very sorry about our reception staff. Please rest assured that we are taking the appropriate measures to address the problem. Moreover we very much appreciate your comments regarding breakfast and room. We hope to see you again very soon at Mercure! Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

TripAdvisor review
Family - 24/06/2017
« A lovely hotel »

We spent two nights at the Mercure. Our checkin took over 30 minutes as a coach had arrived just before us and there was only one receptionist. As an Accor member who had booked in online I found that a little disappointing. The room was large and comfortable with a spa bath and a nice shower. Breakfast was very good. It is a little out of town but a nice walk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for the good review of our hotel. We have noticed your comment regarding waiting time at the reception. Of course we are currently looking for suitable employees to shorten the waiting time for you. We are looking forward to welcoming you again at Mercure. King regards, Jan Meyer General Manager Mercure Hotels Salzburg

AccorHotels certified review
Punit K. Families - 19/06/2017
« Very good »

Good helpful staff, good clean big room, good value for money. Location not great.

AccorHotels certified review
Dave B. Couples - 18/06/2017
« First time in Salzburg »

Overall experience was very good,staff were excellent, towels were extremely poor considering we stayed in a suite, really very unsuitable, maybe OK for small child.The position of the coffee machine is too close to entrance of breakfast room and creates significant chaos at busy times.

AccorHotels certified review
Stella P. Friends - 09/06/2017

Good breakfast; Free car parking

AccorHotels certified review
Bp Business - 06/06/2017
« Short transit stay »

Was upgraded to the next level of room for my Elite Gold status. The room was big and spacious.

AccorHotels certified review
Sandy Couples - 05/06/2017
« Value and location with great staff »

Excellent. We received an upgrade and other Accor bonuses! First time in Europe as we are from Australia so it was a welcome surprise

TripAdvisor review
Family - 04/06/2017
« Excellent hotel for family stay »

Amazing service and hospitality. Perfect for indian family as close to indian restaurant tajhamal. Station is just 5 min. Bus stop is just 1 min walk from hotel. You can rent a car and park at hotel for some nominal parking fees. Rooms are big with nice view of utenberg mountain. Hotel staff does everything to satisfy our stay.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Salzburg Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

AccorHotels certified review
Markus B. Couples - 31/05/2017
« difficult check in, but okay »

the 2 receptionst were both super unprofessional. the queue was around 10 people long. one receptionst was stressed with some wrong bookings and the other one was staring in his computer and tried to give the impression that he was working on something. He was completely ingoring the long queue. So I directly asked him for my keys which was no problem and afterwards he started to check in the other guests. Bar opening hours from 16.00 - 24.00 is a bit strange Thanks for room Update :-)

TripAdvisor review
Couples - 31/05/2017
« 2 days in Salzburg »

I chose this motel as it had everything at the location. Knowing we were getting in at the evening I just wanted to eat and go to bed. Very disappointed to know when we arrived that the restaurant that was at the motel was closed and we had to walk to have dinner elsewhere. Website should say restaurant here but only for breakfast. I think I would not of books here if I had of known that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure guest, We very much appreciate your comments regarding your stay at the Mercure Salzburg Central. I am sorry you were disappointed about our closed restaurant. On our website is clearly written that our à la carte Restaurant is closed. Of course we have a snack card at the bar, where you can eat pizza, toast and other meals. We hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

AccorHotels certified review
Victor F. Business - 20/05/2017
« Good quality hotel »

It was smooth, both reception staff and at breakfast were friendly and helpful. Comfortable rooms on the top floor!

TripAdvisor review
Family - 18/05/2017
« Good stay »

Stayed in this hotel in salzburg for 3 nights. The old town area is around 15 minutes walk plus there is a bus stop very very near making the access convenient. Stayed in a superior room. Room size was very nice and bathroom was also nice! The areas outside the room need renovation though as they look pretty dated. Overall a good stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for sharing your experience. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

TripAdvisor review
Business - 05/05/2017
« Great hospitality »

Modern hotel, conveniently located, very friendly staff. Breakfast is average. Garage is difficult for big cars. They are family friendly. However, when we were there bus loads of tourist came in. They seem to take all sorts of group tourists.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your great review of our hotel and hope to see you again very soon! Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

TripAdvisor review
Family - 03/05/2017
« Perfect Stay in Salzburg »

A very nice 4 stars hotel in Salzburg not far from the city center. Some say that the hotel is not new, but everything is in perfect conditions. Great comfort room and very nice staff. The breakfast is very good. I recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to share your feedback. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

TripAdvisor review
Couples - 18/04/2017
« Very good hotel, rooms and breakfast!!!! »

Very good hotel. Large and nice room with a good bathroom. Cleanness very good. Great and sorted breakfast. Localization is only 10 min from downtown by foot. The doom platz is a good place to go. Everything was really nice.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are delighted that you enjoyed your stay and hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

TripAdvisor review
Family - 03/03/2017
« Disappointing »

Advertises itself as 4* although fails to offer European Hotel Stars mandatory requirements for a 4* rating. Check was poor, unhelpful bordering on rude staff, failure to explain hotel facilities, explain car parking, breakfast time or advise hotel had closed its restaurant. Check in agent was however keen to let us know if we choose not to have our room cleaned we could have one free soft drink. My wife asked about best way into centre, checkin agent said there was a bus. Wife asked him if he know how often it ran and what would it cost and he simply turned his back and walked away. Most hotels understand first impression are important, this hotel totally failed in this respect. Room was satisfactory, comfortable beds, limited storage space provided. Housekeeping kept room clean although forgot to replenish tissues and toilet roll. Public areas clean but rather dower. Breakfast was only time restaurant opened. Buffet was overall good, friendly waitress each morning. Room service offering very limited. 20 minute walk into central Salzburg. Accor Le Club benefits were offered but staff gave impression they would prefer not to. Le Club members seem to be a burden to this hotel rather than an asset. Forget VIP treatment for Platinum card holders. Hotel seems to cater principally for coach tour groups arriving late and leaving early. Worst hotel we stayed in in Austria or Germany. Well below usual Mercure standards. Gets rating of 2 for clean room, comfortable bed and ok breakfast with friendly waitress. Otherwise poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for telling us about your experience at Mercure Salzburg Central. I am very sorry to hear that you had reason to be unsatisfied with your stay. Please allow me to express my sincerest apologies. We should have met your wishes and requests right away. Rest assured that I will personally investigate in this matter, because Le Club members are not a burden to us. They are an enrichment. I hope that you will give us another chance to prove that we are much better than what you have experienced. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

AccorHotels certified review
Anonymous Families - 13/02/2017

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