Hotel - Mercure Salzburg Central
Mercure Hotel Mercure Hotel

Mercure Salzburg Central

4.0/5 1,050 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area
  • Wheelchair access
  • pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Nearby)
    • Sauna
    • Tanning salon
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
  • Bicycles rental

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 7 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

  • 139 rooms
  • 100% non-smoking hotel
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 814 reviews

Our guest reviews for Mercure Salzburg Central

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,050 reviews
Business - 21/10/2018 TripAdvisor review
« Poor 4* value for money. »

My SUPERIOR room had a hole in the wall and had dirty stripes on the wall. The airco did not cool and was mal functioning. This is not what i was expecting from a 4 star hotel. I have a gold status and was expecting somthing extra like in other hotels...

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Hotel Mercure Salzburg Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will doublecheck the superior rooms to make sure that there won´t be any holes. Please note, that the aircondition now is on "winter-modus". It means it will heat the room. A cooling down is only possible to 19 degrees now. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Jan Meyer General Manager

Family - 14/10/2018 TripAdvisor review
« Hotel In Salzburg »

It was what I expected, Easy walking distance to the public transit. Nothing special. This review required more information but I don't think I have more to say about this hotel was that was a chain clone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to share your feedback regarding your stay at the Mercure Salzburg Central. It would be a pleasure to welcome you back to our hotel soon. Best regards Jan Meyer General Manager

Friends getaway - 28/09/2018 TripAdvisor review
« An excellent Hotel »

This was my first visit to Salzburg, and I was entirely satisfied with this hotel. It is situated about 10 minutes' walk from the city centre, but that was not a problem. Friendly staff, comfortable room, and ample breakfast. I would recomment it to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, I highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg Central. It is always a pleasure to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Jan Meyer General Manager

Stefania Families - 09/09/2018 AccorHotels certified review
« A week in salzburg »

I select again this hotel for my visit in Salzburg because, even if is located outside the center it s very close to it. Room cleaned and comfortable and the ladies in reception are able to support for any request. Breakfast in line with the level of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F., We highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Meyer Guest Relations & Social Media Relais

Liz Families - 30/08/2018 AccorHotels certified review
« Ok hotel but lacked atmosphere »

Overall the stay was ok. The bar area lacks atmosphere. It is big and not very cosy.

Ciran Dermot L Family - 23/08/2018 TripAdvisor review
« Average »

Stayed recently, 2 rooms for 2 nights. It’s an Ok hotel, nothing special, standard Mercure Hotel, so no wow factor. Our standard room had no safe and no complimentary water, which is now in most hotels.

Peter Friends - 22/08/2018 AccorHotels certified review
« Great stay. »

Great location easy to get to good restaurants and sights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.W., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg Central. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Meyer Guest Relations & Social Media Relais

HusainJB Family - 19/08/2018 TripAdvisor review
« A MOTEL, MAY BE? CARELESS STAFF! »

It is really a shame to call this hotel A MERCURE, Old abd and lack most of hotel services careless staff always smoking outside the hotel and leave the reception very rude barman, dirty hands it does not worth of the money at all, it is really bad hotel and the only reason I stayed in it is because my Accor membership is Platinum but unfortunately that's went bad even the bar man (Maher) acted in very rude way with my family for the welcome drink which made us feek unwelcome!

Solo travel - 19/08/2018 TripAdvisor review
« not recommanded for Accor Members »

Totally disappointed, with a bad welcome as well as a bad Check out: the room was not in Line with what I booked on Line, a suite without salon! No restaurant ( pour room service ) Double mistakes during the Check-out with Over invoicing...I Would recommand to Check other places first, I cancelled one night I booked during an other week.I was really expecting more attention for a Platinum member, even during this busy period.

Sasha S Family - 19/08/2018 TripAdvisor review
« Standard chain »

Hotel is 20 mins walk to centre. Taxi about €16. Standard chain hotel. Rooms and beds were comfy. Tea and coffee facilities. Walls not too thin, good air conditioning. Parking garage underneath, €13 Euro 25hours. Only downside was it was slightly too far out. Day receptionist we nicknamed happy chappy because she def wasn’t! Afternoon/evening receptionist was fantastic, he was even speaking mandarin. And our rooms weren’t cleaned until 4pm and not properly.

Couples - 26/07/2018 TripAdvisor review
« Good experience overall »

It was a good location. The guest room was nice and roomy. The shower was great!. Breakfast was very good with lots of variety.. One drawback was there was at least three large tour groups everyday that we stayed.

Craig S. Friends - 23/07/2018 AccorHotels certified review
« Very friendly staff, clean comfortable room. I would love to return next time in Salzburg »

Very helpful and informative staff on the front desk at check in. Keen to point out tours and attactions to visit as well as the best way to get around. The barman was also very friendly and chatty, despite seeming to have lots of work on and flying around. The room was comfortable, although in general I do find the rooms in most of the groups hotels to be a little stuffy with poor airflow since there is never functional aircon. Also again with the hotel group, it doesn't matter where I keep my room card, I have to get it reactivated everyday, as did my friend.

James H. Families - 22/07/2018 AccorHotels certified review
« Satisfactory, with a good location »

The hotel was nice, but the food ithe hotel was not very good. The staff always tried to be accommodating to our request, but seemed to always be overwhelmed...perhaps understaffed? Perhaps needing better training by the management team?

Stefan Y. Business - 14/07/2018 AccorHotels certified review
« Very good service »

Hotel room was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Y., thank you for taking the time to share your feedback regarding your stay at the Mercure Salzburg Central. It is always a pleasure to receive positive feedback. We hope to welcome you back to our hotel very soon. Best regards Sabrina Meyer Guest Relations & Social Media Relais

Friends getaway - 11/07/2018 TripAdvisor review
« Frustrating Stay »

After checking in my friend and I were allocated a room. First of all the key-card to the room didn't work and after going back to reception to sort that I found it had a double bed rather than a twin. I must say the room was lovely. The twin room we eventually got was nowhere near as nice. It was on the 2nd floor and the wi-fi didn't work at all. If you went to reception it did. We also returned late and again the key-card didn't work. There was nobody on reception so we waited several minutes. Getting frustrated we called out to see if someone was in the rear office who hadn't heard us. Eventually the night porter showed up, berating us for being impatient and calling out for someone to help us. His attitude was very arrogant. The rest of the staff were very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, thank you for taking the time to tell us about your experience at the Hotel Mercure Salzburg Central. I very am sorry that your experience concerning our staff members did not meet your expectations; please allow me to express my sincerest apologies. We will dicuss this with the mentioned collegue. Also I am sorry that your keycards didn´t work twice. We will doublecheck this to prevent future occurence. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Jan Meyer General Manager

Stanislav S. Families - 03/07/2018 AccorHotels certified review
« Ideal stopover place »

The hotel is centrally located in Salzburg, so allows for convinient tour to the city centre. All the services are available and are of great quality. Breakfast was super rich. Excellent service at the reception. Hotel does not have own restaurant but they gladly advice on several options just around the corner so not an issue at all. The only comment is that room soundproofing leaves something to be desired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Salzburg Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also thank you for your comment regarding the soundproofing of our rooms. We will keep this in mind for the next refurbishment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Meyer Guest Relations & Social Media Relais

Countant Couples - 01/07/2018 AccorHotels certified review
« Pretty good »

The room was well laid out and comfortable, cleaning and maintenance of a high standard. Well located for visiting the city. Only two negatives; we were too early for check in on arrival and the staff were a bit brusque, which was unusual because our contact with desk staff thereafter was pleasant. The second negative was the lack of evening dining, which was only a problem because of bad weather one night, as normally we wouldn't have hit a hotel restaurant for meals, but might have to have stayed dry this time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I appreciate your comments regarding your stay at the Hotel Mercure Salzburg Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. Even more I am sorry, that your experience concerning the checkIn did not meet your expectations. We will discuss this in the team to avoid future occurence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Sabrina Meyer Guest Relations & Social Media Relais

Angela A. Couples - 28/06/2018 AccorHotels certified review
« Miss Angela A. »

Comfortable stay, close to the train station and to the old town of Salzburg, staff where friendly, I would recommend this hotel to family and friends and I would stay again if ever in Salzburg

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., we highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Meyer Guest Relations & Social Media Relais

John C. Couples - 26/06/2018 AccorHotels certified review
« comfortable room »

The room and its quiet location were just what we wanted. The breakfast was very good but we were disappointed that evening meal was not available. The other hotel was very good on the first night with good service and food. We prepaid the meal on the first night and would liked to have had further nights but lack of being able to charge items to our room was a nuisance. We visited the other hotel on the second without making a reservation and found the restaurant closed with no obvious alternative.

Kn Couples - 26/06/2018 AccorHotels certified review
« Online Check-In Misleading »

My husband and I were backpacking and were very excited when we got an email that says we can save time and check in online before 10 AM instead of the usual 3 PM. The wording was misleading because we thought we could check in before 10 AM rather than save time for check in at 3 PM. Other than that, the stay was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.N., we highly appreciate your comments regarding your stay at the Hotel Mercure Salzburg Central. It is always a pleasure to receive positive feedback. Even more I am sorry, that your experience concerning the check-In didn`t meet your expectations. Please be sure sure, that we will doulecheck the wording of the online Check-In to avoid future misunderstandings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Sabrina Meyer Guest Relations & Social Media Relais

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