Hotel - Pullman Berlin Schweizerhof
Pullman Hotel Pullman Hotel

Pullman Berlin Schweizerhof Hotel

4.5/5 3,771 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Air-conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 31 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

  • 377 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for adult
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • Remote control TV
    • Cordless telephone
    • Air-conditionning with individual remote
    • High speed transmission line
    • Shower
    • Toilets
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 3,788 reviews

Our guest reviews for Pullman Berlin Schweizerhof

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,771 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ramez S. Business - 13/11/2018 AccorHotels certified review
« Very good »

All was quite good, but the room was just too warm. even if you open the window, now air flow gets in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I am so sorry that you didn't feel well in our room due to the high temperature. The current weather in Berlin is crazy and absolutely unusual for November. Therefore, it is not easy to find a pleasant temperature for all guests. The temperature system depends on the outside temperature and cools or heats accordingly. Since the temperature in the last days and nights is very fluctuating (warm and mild during the day; cold at night), it is difficult to switch between heating and cool down. Nevertheless we always try to make the stay of our guests as pleasant and comfortable as even possible, therefore we can offer to unlock the window or zu provide a ventilator or a radiator for your next stay, depends if you would like to have it cooler or warmer. I am sorry for the inconveniences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Ben Business - 12/11/2018 AccorHotels certified review
« Love this hotel. Keep coming back. Breakfasts are awesome! »

Lovely stay, once again. However, this time I was staying in the 'other' part of the hotel near the spa. As most of my activities had nothing to do with the spa area, it was a long and complicated walk from the hotel restaurant and bar and reception back to the room each time. It was also an extremely long and convoluted way to get to the ironing room. Why not just have an iron and board in the room? Additionally the shower cubicle was very small in my room compared to previous stays, which was disappointing. (room 481 I think)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I have noted your advice regarding the location of your room. I am sorry for the inconveniences, especially when your activities had nothing to do with the spa area. I can see your point that in this case you have more expenses than benefits. I will update your room preferences so that you will receive a room in the main building next time.Regarding the ironing station I am pleased to inform you that you can always order one at the reception. Just give us a quick call and we will bring you an iron and an ironing board to your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Aideen M. Business - 12/11/2018 AccorHotels certified review
« Very good »

Rooms were very comfortable and well laid out. Good breakfast and staff were very professional. The only thing was I found the room very hot and had to sleep with windows open.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I am so sorry that you didn't feel well in our room due to the high temperature. The current weather in Berlin is crazy and very unusual for november. Therefore, it is not easy to find a pleasant temperature for all guests. The temperature system depends on the outside temperature and cools or heats accordingly. Since the temperature in the last days and nights is very fluctuating (very warm during the day and cold at night), it is very difficult to switch between heating and a/c. I apologize for the inconveniences and I promise we will continue to work on this problem. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Julia S. Solo - 10/11/2018 AccorHotels certified review
« An excellent stay »

Check-in was perfect, room was excellent, as was the bathroom and products provided. Much appreciated to receive a bottle of flat water free every day. Cleaning service top and room service fast and polite. The best breakfast in Berlin!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 08/11/2018 AccorHotels certified review

The staff are all helpful and friendly, the room is comfortable. The negative I have is that the air conditioning didn't work, I didn't flag this with the staff as I wasn't in the room a lot but the air con blew out hot air and so I left the window open, which was only a small amount.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I am so sorry that you didn't feel well in our room due to the high temperature. The current weather in Berlin is crazy and it is not easy to find a pleasant temperature for all guests. The temperature system depends on the outside temperature and cools or heats accordingly. Since the temperature in the last days and nights is very fluctuating (in the day we have an average temperature of 16 degrees and at night it cools down to partly 3 degrees), there are difficulties between heating and a/c to switch. Nevertheless we always try to make the stay of our guests as pleasant and comfortable as even possible, therefore we can offer a ventilator or radiator for your next stay, depends if you would like to have it cooler or warmer. am sorry for the inconveniences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Micheline B. Business - 08/11/2018 AccorHotels certified review
« A very comfortable place to stay during a very busy work stay in Berlin »

Firstly, I found staff to be very welcoming, friendly and helpful. My room was very comfortable and the facilities very good. I was very satisfied!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Emma A. Business - 07/11/2018 AccorHotels certified review
« Mostly great! »

Great stay, lovely staff. It was uncomfortably hot in the rooms and the hotel itself. Upon mentioning this staff just said it was unexpectedly warm and the air conditioning was turned off,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I am so sorry that you didn't feel well in our room due to the high temperature. The current weather in Berlin is crazy and it is not easy to find a pleasant temperature for all guests. The temperature system depends on the outside temperature and cools or heats accordingly. Since the temperature in the last days and nights is very fluctuating (in the day we have an average temperature of 16 degrees and at night it cools down to partly 3 degrees), there are difficulties between heating and a/c to switch. Nevertheless we always try to make the stay of our guests as pleasant and comfortable as even possible, therefore we can offer a ventilator or radiator for your next stay, depends if you would like to have it cooler or warmer. am sorry for the inconveniences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Inga Families - 07/11/2018 AccorHotels certified review
« Clean, new and expensive »

Well organized, clean, babycot in the room upon arrival. Unfortunately no bathtub. Very tasteful breakfast but still not good enough to defend it’s price (24€). Nice pool and sauna area but relatively full on some evenings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I have noted your request for a bathtub in your profile.We do offer different types of rooms with different interior and we didn't know that a bathtub is so important for you. For your next stay it is noted! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

L. Families - 04/11/2018 AccorHotels certified review
« A great moment thanks to the teams »

Upgraded to suite. A usefull thing so we can gather in familly in the suite while enjoying the separate rooms for rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I am a little surprised about your advice regarding the kids food. We do offer a childrens menu with simple things like bolognese pasta, chicken nuggets, etc. If there is anything you miss during your next stay with us, please ask our staff. We will always find a solution and we gladly offer alternatives very flexible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

David Business - 01/11/2018 AccorHotels certified review
« Very nice stay in beautiful Berlin. »

Excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I have noted your comment regarding the individual guest attention and will discuss it with my team. Thank you for your advice. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

John Couples - 27/10/2018 AccorHotels certified review
« Very friendly and comfortable »

Pleasant and informative check in. Comfortable and well equipped room. Good food although menu did not change during our stay of 6 nights which limits choice. All staff were pleasant, friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Solo travel - 25/10/2018 TripAdvisor review
« Second visit »

This was my second visit in this hotel and stil I can say it is very good. The breakfast is tasty and the personal is very cooperative. Although there was big congres, I din’t mind it, no jam or something like this. I didn’t visit the pool, so I can’t say anythink to it. I will return for sure at my next stay in Berlin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jana, thank you so much for your wonderful feedback! I am very happy to read your fantastic review. It was a pleasure to have you here and we all look forward to welcoming you back again. Thanks a lot for being our guest! Best regards, Jessica Pullman Berlin Schweizerhof

cbprof Business - 22/10/2018 TripAdvisor review
« Nice and Comfortable room in the Tiergarten district »

The Pullman hotel is a fine choice in the Tiergarten area of town. It is somewhat less expensive than the Intercontinental, across the street. The room was very comfortable and clean. the hot water pot was fully stocked. However, the room was too warm. I asked at reception to have it fixed and it wasn't until the last evening that it was fixed and made all the difference! The Breakfast option is fine with plenty of choices both hot and cold. The TV is very limited for English with the main news channel being Russia Today News....Would appreciate a few more TV choices in English.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for staying at Pullman Berlin Schweizerhof and for sharing your impressions of your recent stay with us. I am happy that you felt comfortable. Regarding your comments I can assure that we will do the appropriate measures to avoid future occurences regarding TV channels. I am sorry that your room was too warm. The Berlin summer was pretty hot and even the current autumn is not temperatured as usual, therefore it is difficult to find a good temperature level for everyone. Alternative we can always offer you to open the window; I hope you had a great stay anyway. Thank you for being our guest. We look forward to welcoming youback again. Best regards, Jessica Pullman Berlin Schweizerhof

Anonymous Business - 15/10/2018 AccorHotels certified review
« Great experience! »

Good customer service and excellent food! And the room was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Tom C. Couples - 15/10/2018 AccorHotels certified review
« Great surroundings, Fabulously comfy beds and really friendly and helpful staff. »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Friends - 12/10/2018 AccorHotels certified review
« Top quality hotel run very efficiently. »

Very enjoyable with helpful and knowledgable staff. Very good size rooms in a good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Shelly Couples - 11/10/2018 AccorHotels certified review
« Nice hotel, many things will keep me for coming back. »

Nice, clean and well-appointed room. Hotel staff was friendly and helpful. The location was quiet and within walking distance to two rail stations. Plenty to do within walking distance around the hotel. There were a few things that did not make this experience perfect. First, when we arrived we had been traveling for almost 20 hours and arrived before check-in time. Their policy is that you can check in, if your room is ready, but you must pay 35 euros to do so. Never have I been asked to do so with any other hotel company. If the room is not ready that is OK, but don't nickel and dime your customers. Upon reading the book (in the room) about the hotel we saw they allow you to borrow different kinds of adapters, no mention of a fee. As we had forgotten ours, we went and asked the front desk for one and again no mention of a charge. Upon checking out we returned it and received our bill. We had been charged for it's use 5 euro, had I been told there was a charge I would have gone out and bought my own. We did eat at the restaurant the last night and it was a disappointment. When we walked in we were told by a server to sit at a certain table, as we were getting comfortable we were told by another server we could not sit there. He then proceeded to question us about our reservation, then told us it was OK to sit back down at the same table. We were then ignored for 20 minutes as he pampered the two large parties on either side of us. If the food had been amazing it would have overshadowed the bad service, unfortunately it was just OK. We chose this hotel because it looked nicer than the Marriott hotels in the area, which we would typically choose, but I wont be staying in a Pullman again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., Thank you for taking the time to tell us about your experience at the Pullman Berlin Schweizerhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have checked your invoice again because I was very surprised to read that we should have charge you EUR 5,00 for a charger, but I found out that we didn't. The EUR 5,00 did not belong to the charger, it was the tip you gave at the restaurant. Chargers, umbrellas, etc. a of course free of charge and we gladly help out our guests with these things without any payment. For the dissappointment at the restaurant I am also very sorry. We had a lot of problems during the past few weeks because we did not have a restaurant manager who structure evrything there. I am glad to inform you that we do find a new one this week and we are very optimitic that from now on everything will get better. Dear Ms H., is there anything I can do for you to change your decision not to visit us again. The thing which happend during your stay does not meet our usual service and quality standards and it would be a pity if you keep this negative impression. So please let me know if I can do something to make you feeling better. I highly appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Alessia Business - 11/10/2018 AccorHotels certified review
« all ok »

all fine except reception calling at midnight to tell me my taxi had already arrived when instead I had requested a taxi for the following day at 1 pm the rooms are very nice and clean, it would be good to refresh the air (I know it's difficult)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I am very sorry that you were disturbed by midnight due to a misunderstanding regarding the taxi order. I hope beside from that you had a fantastic stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Vincent Business - 10/10/2018 AccorHotels certified review
« A very nice stay »

Everything was satisfactory. I can really recommend the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Families - 09/10/2018 AccorHotels certified review
« Good location, good breakfast »

See above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I am sorry that your rooms did not meet your preferences. May I ask what you have expected? Because as far as I can see we have noted that you prefer rooms which are close to each other, high located, with a king size bed and with a view overlooking the zoo. All your rooms had exactly these prefernces except the third room which was located on another floor. We do always try our upmost to provide all room requests, but the room allocations are always subject to availability. Beside from that I hope you had a great stay and felt comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

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