Pullman Berlin Schweizerhof Hotel

TripAdvisor rating 4.5/5 3,920 reviews
Pullman Berlin Schweizerhof
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Hotel extras

  • Free WIFI throughout the hotel

  • Optimal conditions for your event: 18 flexible meeting rooms, some with a terrace

  • New trendy restaurant ' BLEND berlin ' with Melting Pot Kitchen

  • 'Fit and Spa Lounge' with large modernized indoor pool available from May

  • Underground carpark with direct hotel entrance.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 32 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Berlin Schweizerhof

Budapester Strasse 25
10787
berlin
germany

Tel: +493026960

Fax: (+49)30/26961000

Contact email

Check-in from 15h00

Check out up to 12h00

  • 200 :   200 BUDAPESTER STR

  • X9 :   X9 ZOOLOG. GARTEN

  • U2 :   U2 WITTENBERGPLATZ

  • U9 :   U9 ZOOLOG. GARTEN

  • S5, S7, S9 :   S5, S7, S9 ZOOLOGISCHER GARTEN

  • By plane

    BERLIN SCHOENEFELD At 22.5km / 13.98 miles

  • By plane

    BERLIN TEGEL At 9km / 5.59 miles

  • By train

    BERLIN HAUPTBAHNHOF At 3.5km / 2.17 miles

GPS :52.506158, 13.343712

Currently, close to our hotel

Potsdamer Platz, Berlin, visit

From 01/01/2019 to 31/12/2019

At 2.2 km

Potsdamer Platz, walk

From 01/01/2019 to 31/12/2019

At 2.2 km

The Berlin Wall route, walk

From 01/01/2019 to 31/12/2019

At 2.2 km

Reichstag Palace, Berlin, visit

From 01/01/2010 to 31/12/2019

At 2.6 km

Brandenburg Gate, Berlin, visit

From 01/01/2019 to 31/12/2019

At 2.6 km

Original Bauhaus

From 06/09/2019 to 27/01/2020

At 3.7 km

Berlin E-Prix

From 25/05/2019 to 25/05/2019

At 3.8 km

Berlin Cathedral, visit

From 01/01/2019 to 31/12/2019

At 4 km

Berliner Unterwelten e.V., visit

From 01/01/2019 to 31/12/2019

At 5.6 km

Tour of Le Corbusier Residence, Berlin

From 01/01/2019 to 31/12/2019

At 6.8 km

Our accommodations

Our 377 rooms and suites are as stylish as they are functional and have all of the modern amenities you would expect.

SUPERIOR ROOM, 1 King Size Bed or 2 Single Size Beds, view of park or courtyard

  • Max. number of persons: x2
  • Area: From 24
  • Views: City side, Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Shoe polisher
  • Phone(...)

DELUXE ROOM, 1 King Size Bed or 2 Single Size Beds, courtyard

  • Max. number of persons: x3
  • Area: From 28
  • Views: Park view, Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Shoe polisher
  • Phone(...)

JUNIOR SUITE, 1 King Size Bed or 2 Single SizeBeds, courtyard

  • Max. number of persons: x4
  • Area: From 38
  • Views: Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Shoe polisher
  • Phone(...)

DELUXE SUITE, 1 King Size Bed or 2 Single SizeBeds, view of park or courtyard

  • Max. number of persons: x4
  • Area: From 58
  • Views: Courtyard side, City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Shoe polisher
  • Phone(...)

Our restaurants and bars

BLEND BERLIN KITCHEN & BAR

Type of cuisine: International

Inspired by the city's multiethnic population, the BLEND berlin kitchen and bar restaurant mirrors the spirit and the soul of the melting pot of Berlin: modern and urban with a creative twist.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLEND BERLIN KITCHEN & BAR

Photo non contractuelle / Strictly non binding

Our contemporary "9.00 PM" lobby bar is open daily from 11am to 2am and serves all kinds of drinks plus hot and cold snacks. This is the perfect place for our guests to enjoy good conversation with a cold beer or glass of wine in hand.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 32

  • Maximum size: 686 m²

  • Maximum capacity: 458 people

  • Maximum banquet capacity: 400 people

Find out more
Pullman Berlin Schweizerhof Meeting Room

Our guest reviews for
Pullman Berlin Schweizerhof

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

4,595 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

3,920 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Bad experiece

TripAdvisor rating 4.5/5

NorthStar110717 Couples - 14/05/2019 TripAdvisor review

We arrived to the hotel with luggage but nobody came to help us,5 stars hotel?There was a conference in the hotel,nobody told us about it before,in breakfast we hardly found a free table,also there was very long queue in the buffet.When we made check out the reception clerk didn't know how to see our points as members of accorhotels ,because of that we didn't get the dicount we deserve. Last time in this hotel!

Thank you very much for your stay at Pullman Berlin Schweizerhof and your feedback. I am very sorry that your experiences on site did not meet your expectations. Of course I will forward your feedback regarding the check-out to our front-office manager. I hope we can find out which colleague is meant, as it is quite difficult without any more details. But we will do our upmost to fill the gaps in knowledge. I hope you will gove us another chance to convince you as the rest of your stay seemed to be comfortable and pleasant. Best regards, Jessica Pullman Berlin Schweizerhof

Mediocre

Customer review rating 4.7/5

Dan Solo - 13/05/2019 AccorHotels certified review

Features were nice but no ventilation in bathroom meant the room always smelt musty. Also limited aircon. Wasn’t able to go colder

Dear Mr. Y., thank you for taking the time to tell us about your experience at the Pullman Berlin Schweizerhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

efficient check in and out, friendly and helpful staff

Customer review rating 4.7/5

Fangrui Z. Families - 13/05/2019 AccorHotels certified review

1. consistent service concept and standard of Accor Hotel Group 2. service with details 3. efficient 4. friendly staff

Sehr geehrte Frau Z., ich bedanke mich ganz herzlich dafür, dass Sie unser Hotel für Ihre Übernachtungen in Berlin gewählt und sich zudem die Zeit genommen haben, den Online-Gästefragebogen auszufüllen. Im Pullman Berlin Schweizerhof legen wir höchsten Wert auf Qualität und Service. Ihre positive Bewertung und Ihre Zufriedenheit sind für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Ich freue mich, dass Sie sich bei uns wohl gefühlt haben und darf Sie hoffentlich recht bald wieder im Haus begrüßen. Ihnen wünsche ich alles Gute und verbleibe mit freundlichen Grüßen MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

great!

Customer review rating 4.7/5

Tt G. Families - 07/05/2019 AccorHotels certified review

nice location, great room excellent stay

Dear Mr. T., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Wonderful hotel with great service and facilities

Customer review rating 4.7/5

Wahida Families - 02/05/2019 AccorHotels certified review

We stayed here recently and have to say the hotel staff were exceptional in the way we were treated. The responses to pre-stay enquiries were efficient, polite , and helpful. The stay itself was great - the hotel is very impressive. The rooms were great, and everything was of a high standard. Great meal in the restaurant. Location was perfect. I cannot thank the staff enough for all their help and for ensuring we had a wonderful stay. We will definitely return.

Dear Mrs. K., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Comfortable Short Stay away in Germany

Customer review rating 4.7/5

Simon D. Couples - 01/05/2019 AccorHotels certified review

Arrived at the hotel to find a spacious reception area with a modern look of the hotel, Breakfast was a slight chaotic but we had a table in the bar area which was quite,comfortable and relaxing. Room was comfortable and clean with a nice touch of the USB charging points. Tea and coffee facilities with a safe and everything was good.

Dear Mr. D., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Mr

Customer review rating 4.7/5

Anonymous Couples - 30/04/2019 AccorHotels certified review

Absolutely fab

Dear Mr. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Best hotel in Berlin

Customer review rating 4.7/5

Svend H. C. Couples - 30/04/2019 AccorHotels certified review

Super Hotel, Super Place, Super Staff, Super breakfast and "Super" price for parking.

Dear Mr. C., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

holiday with wife

Customer review rating 4.7/5

Classic J. Couples - 29/04/2019 AccorHotels certified review

We were having 4 days holiday in Berlins best hotel and again we were unhappy to leave

Dear Mr. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

great place on a great location!

Customer review rating 4.7/5

Pieter Friends - 29/04/2019 AccorHotels certified review

Had a fantastic day in a spacious modern clean room, enjoyed huge breakfast buffet with great choices. very friendly staff all around the hotel. will be back

Dear Mr. v., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

It was a very pleasant and peaceful stay at your hotel

Customer review rating 4.7/5

Anonymous Couples - 28/04/2019 AccorHotels certified review

Our experience was excellent. Our room was clean and peaceful. Breakfast was good with a vast selection of food. Fitness center has new equipment. The Kinesis equipment was new for me and they worked well but the digital instructions good have been better. Furthermore the fitness center was clean and the service with drink water and towels were excellent. Check in and out was friendly, fast and precise. Also our SPA visit to hotel Intercontinental was good and smooth. We are happy with our stay and we will in the future continue to use Pullman hotels. Thank you.

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Met my expectation

Customer review rating 4.7/5

Lazaros Couples - 28/04/2019 AccorHotels certified review

Well organized hotel comfortable room of proper size

Dear Mr. A., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Very good hotel

Customer review rating 4.7/5

Grit S. Couples - 27/04/2019 AccorHotels certified review

Nice staff, very friendly and very good room

Liebe Frau S., vielen Dank für die sehr gute Bewertung, die Sie unserem Pullman Berlin Schweizerhof gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt gefallen hat und hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße aus Berlin, Michael Czernik MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Excellent experience!

Customer review rating 4.7/5

Janne H. Families - 25/04/2019 AccorHotels certified review

Everything was great and what made it perfect was that you had arranged a replacement for the spa. Also super big thanks for finding our sons bed toy owl :-)

Dear Mr. H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Pure luxury

Customer review rating 4.7/5

Dave B. Friends - 23/04/2019 AccorHotels certified review

Stayed here for Easter. 5 star service from the moment I walked in the door. Big shout out to the guys who checked me In and out(I think they are trainees) whole stay was perfect. Can’t thank you all enough.

Dear Mr. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM
Customer review rating 4.7/5

Peter Families - 22/04/2019 AccorHotels certified review

If we have known that the pool and spa was closed, we will probably have booked another hotel. Very, very slowly service in the bar. Everything else was fine.

Dear Mr. L., thank you for taking the time to tell us about your experience at the Pullman Berlin Schweizerhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that you were disappointed because our spa lounge is currently closed due to renovations. I regret that your joy and your expectations were clouded right at the beginning of your stay. As we know that a lot of our guests love our spa lounge a lot, we published the information about the spa closing on all regular booking platforms and on our website (https://www.pullman-berlin-schweizerhof.com/en/spa-fitness/) far in advance. There is also a note in all booking confirmations. You can find the advice in your confirmation in the section “Hotel in renovation”. Of course we informed the guests who booked a room before we published the information online. We assumed that all those guests who booked our hotel after publishing the spa information had knowledge of the closure. I am very sorry you didn't see that when you booked. I can understand your displeasure and I totally agree that it is more than disappointing to arrive at the hotel and find out that the wellness area, which you were so much looking forward to, is closed. But I hope you used the alternative option at the opposite hotel spa. It was very important to us to provide our guests a spa and full relaxation even if our facilities are closed . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Great room, great service.

Customer review rating 4.7/5

David S. Families - 22/04/2019 AccorHotels certified review

We really enjoyed it. The only downside was the pool not being available and this was not communicated at the time we booked.

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Our soa lounge will open in May and we would be very pleased to welcome you back again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, JESSICA RÖHNER GUEST RELATIONS MANAGER PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… – F. +49 (0) 30… JE… WWW.PULLMAN-BERLIN-SCHWEIZERHOF.COM – ACCORHOTELS.COM -

Mr kenneth m.

Customer review rating 4.7/5

Kenneth M. Families - 21/04/2019 AccorHotels certified review

Check in friendly ans efficient. Very clean impressive hotel. did get the upper floor with room overlooking zoo yhat had req -thank you .wasnt advised about closure off pool through yourselves or expedia which was very disappointing. One of ghe main reasons selecting hotel and its location .wouldnt habve known about its closure until reading a guests comment online 2 days before i arrived .although was allowed to use pool af intercontinental which was apreciated and great should have been advised i am a travel agent a d any vital errata should always be made available to my customers .as a family with a child with adhd and dyspraxia chosing a hotel with certain facilities is imperative and it was an expensive break that we potentially were going to lose out on vital facilities that we had paid for .

Dear Mr. m., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Regarding the spa I am sorry that your joy and your expectations were clouded when you read the information about our spa closing 2 days before you arrived. As we know that a lot of our guests love our spa lounge a lot, we published the information about the spa closing on all regular booking platforms and on our website (https://www.pullman-berlin-schweizerhof.com/en/spa-fitness/) far in advance. There is also a note in all booking confirmations and on Expedias website as well. You can find the advice in in the section “About the Hotel” --> "Renovations and Closure". Of course we informed the guests who booked a room before we published the information. We assumed that all those guests who booked our hotel after publishing the spa information had knowledge of the closure. I am very sorry you didn't see that when you booked. I can understand your displeasure and I totally agree that it is m. than disappointing to arrive at the hotel and find out that the wellness area, which you were so much looking forward to, is closed. Nevertheless I am happy that you used the offered alternative spa facilities at the opposite hotel. Our spa lounge will open in May and we would love to welcome you back again. Thank you again for sharing your impressions. I wish you all the best. Yours sincerely, JESSICA RÖHNER GUEST RELATIONS MANAGER PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… – F. +49 (0) 30… JE… WWW.PULLMAN-BERLIN-SCHWEIZERHOF.COM – ACCORHOTELS.COM -

Loved the great location, interior design and breakfast.

Customer review rating 4.7/5

Sanda Couples - 20/04/2019 AccorHotels certified review

Staff is very friendly, interior of the bar and restaurant well designed and very Instagramable. Bed was really comfortable and overall experience was really good. The best scrambled eggs breakfast ever! The desk chair in our room was really wobbly and the shower drain didn't work properly but everything else was great.

Dear Mrs. C. I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you for your comments regarding the desk chair and the shower drain. We will check this immediately. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JESSICA RÖHNER GUEST RELATIONS MANAGER PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… – F. +49 (0) 30… JE… WWW.PULLMAN-BERLIN-SCHWEIZERHOF.COM – ACCORHOTELS.COM -
Customer review rating 4.7/5

Yan Families - 19/04/2019 AccorHotels certified review

Dirty towels and dusty beddings and desks

Dear Mr. H., thank you for taking the time to tell us about your experience at the Pullman Berlin Schweizerhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, JESSICA RÖHNER GUEST RELATIONS MANAGER PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… – F. +49 (0) 30… JE… WWW.PULLMAN-BERLIN-SCHWEIZERHOF.COM – ACCORHOTELS.COM –
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