Hotel - Sofitel Wroclaw Old Town
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Sofitel Hotel

Sofitel Wroclaw Old Town Hotel

Ul. Sw. Mikolaja 67 
50-127  WROCLAW
POLAND

1,336 reviews
TripAdvisor Rating Based on 1,336 reviews
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From 354.90 PLN Non member rate
From 319.41 PLN Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Underground garage (public) PLN 120 per day (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 68  PLN
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Underground garage (public) PLN 120 per day (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 68  PLN
  • Babysitting on request
  • Air Conditioning
  • COPERNICUS AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Boat excursions

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 18 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Unusually spacious, rooms are elegantly designed with soothing, natural colors and refined graphics. Upscale amenities include high speed wifi Internet, daily newspaper, 24-hr room service & security, LCD TV, and the exclusive MyBed in Deluxe/Suites.

  • 205 rooms
  • 161 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • DDI - Direct Dialing In
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,706 reviews

Our guest reviews for Sofitel Wroclaw Old Town

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,336 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Friends getaway - 14/09/2017
« Location and comfort »

I was responsible for booking this hotel for myself and 8 friends. We were all thoroughly delighted with our stay. Breakfast was superb. Rooms comfortable and the beds were so so comfortable. Would recommend this hotel and I hope to stay there again.

AccorHotels certified review
Redheadireland Friends - 13/09/2017
« Location, location »

Overall it was a very pleasant experience. We were a group of 9 women, all of us loved the rooms and the beds. We also loved the location and we were very happy with the service from the concierge.

AccorHotels certified review
Fred A. L. Business - 12/09/2017
« In shock »

Spent one night had good stay but now 10 minutes away in other Mecure Wroclaw central. Nightmare. At Mercure Central Wroclaw . Monday breakfast at 7:45. No clean place to sit to eat.Took cereal with milk to room at 7:50 AM. When I returned at 18::00 to room dirty bowl still on coffee table complained to front desk. 12 hours later bowl on table. nightmare. Last night both TVs in suite not work. Called front desk. Not able to help said system problem. All night long TV in bedroom lights up. Cannot sleep

AccorHotels certified review
Susan Business - 11/09/2017
« Good but not great »

Hotel was fine though quiet and completely lacking atmosphere. Breakfast was good. Quick lunch at bar on ground floor was poor, slow, cold, not nice. Rooms nice, clean, beds lovely. Would be good to have some English speaking entertainment channels; only English speaking news is not enough, particularly when you know you have many English speaking guests and go to the trouble of having your hotel guide and menus also in English. Minibar was lacking bottle opener. Bathroom was poor; shower door looked as if it was broken; and stupidly no one seems to have considered that you actually have to stand in the bath to be able to reach and turn on the taps - which might be acceptable if you were having a shower but is ridiculous if you want a bath. Water often was brownish when first turned on.

AccorHotels certified review
First T. V. Couples - 11/09/2017
« Great service, great location, slightly lacking in atmosphere »

The service we received was great. Nothing was too much trouble. We didn't purchase breakfast, as there are so many lovely cafes near the hotel. The location was absolutely perfect - just off the famous Market Square. We had a junior suite, and the room temperature was good. I'd seen comments on Trip Advisor about the a/c being a problem, but we did not experience that. As a Platinum member, with an anniversary to celebrate, we received a lovely bunch of flowers. On the downside, the hotel feels like a business hotel. There's no buzz in the bar, and the decor is quite plain. The hotel didn't have the luxury feel of other Sofitels we have stayed at, although the bed linen and 'sleep menu' were nice touches. Disappointing to find that, having been upgraded to a Junior Suite, we were not entitled to the complimentary mini bar (a few soft drinks, chocolates, beers) that usually comes with that room. The hotel has no executive lounge, so, even as a Platinum member, there were no snacks or drinks during our 5 day stay. We will definitely visit again.

AccorHotels certified review
Anonymous Families - 08/09/2017
« Great location and friendly staff »

We received a great welcome. Room was clean...unfortunately the room was not very well serviced...We only received 1 tiny bottle of shower gel over 3 days...face cloths were not replaced...We had to ask for them to be replaced....tea/coffee not replaced...had to ask for them to be replaced..we had to ask for toiletries to be replenished also.....Ordinary tea/coffee at breakfast was of very poor quality...Once we requested Americano and more of a choice of English breakfast tea, this was better. Omelette was completely over cooked the first day...comforters on the bed are old fashioned and not very hygienic...I removed these from both beds every day and every day they were replaced by housekeeping again, even though it was clear that we did not want them. The location of the hotel is perfect. The hotel does not feel like a 5 star hotel...the breakfast room was very cold. The relaxation room downstairs was clinical and looked had the feel of a doctor's surgery waiting room. I don't often get to go away with my mother , and by booking a 5 star hotel, I felt that nothing would be left to chance. What we paid was far too much for the quality and I would really like to have had a chance to meet with you as I wasn't really happy to pay, but there was very little I could do...I did express my dissatisfaction twice to reception staff. Overall , I love the city but the hotel was disappointing.

AccorHotels certified review
Usa G. Friends - 08/09/2017
« Great! »

Everyone was so helpful and friendly and with good English skills, which was helpful since our Polish skills are very bad. The front desk and concierge were so helpful and excited about sharing their knowledge of Poland and particularly the region. We couldn't have been more happy with our stay. Everyone was just great.

AccorHotels certified review
Christophe G. Business - 08/09/2017
« First and last time in this Sofitel »

The staff is very competent but the hotel is not at the level of other hotels 5 stars in Wroclaw. the Monopol or the Radison blue are much better. I am a Silver ACCOR client but I was very disappointed by this hotel. I had a suite for 2 nights. The night I didn't notice but the window was broken so it was cold and noisy. The first morning I had a cold shower, I was told by the technician it was due to a new boiler system but ... so after one night in a cold suite at Sofitel I was offered to move to another suite at the floor. The room was ok but when I used the nice Nespresso machine the problems started again the coffee machine was broken ok after a call to the reception it was changed but a Sofitel my stay was far to be perfect. I see only 2 positive points 1. The staff, 2. the location. Regarding the restaurant who was empty at 20h15 on on Monday night, it was again a deception only 3 dishes a la carte a fillet of cod, a steak or a fillet of chicken. I used mainly Accor and Hilton for my business stay but I will never back top this Sofitel in Wroclaw.

AccorHotels certified review
A. J. H. Business - 07/09/2017
« Great »

Its was not fantastic but it was great. Just some minor flaws when i requested for shower gel yet i get 2 bottles of shampoo daily . Sparkling water was given instead of distilled when requested. Heater for tower in the toilet is not working

AccorHotels certified review
Susana R. Business - 06/09/2017
« Super experience ! thanks for your attention in Poland »

Super! this time a have a better room/ bigger than November. Food still is the best. great options. Miso soup is the best @ morning. your personnel in lobby and restaurant are super nice, very respectful and attentive people. thanks for be an excellent host of my business travel! definitively i'll choose you again.

AccorHotels certified review
Vlr Couples - 06/09/2017
« Room clean and nicely presented with a comfortable bed, but a bit cold and quite noisy »

A little disappointed

AccorHotels certified review
Cornelius C. Business - 05/09/2017
« A perfect place to stay »

the third or fourth time I was staying in this hotel. It is a great place to be for your stay in Wroclaw, for business and private reasons and offers you a wide range of luxury, service and food. And all with an exclusive level. Next time surely again. Looking forward to it.

AccorHotels certified review
Viscount B. B. Solo - 04/09/2017
« Mr »

Enjoyable

AccorHotels certified review
Visitortravel Business - 03/09/2017
« Great hotel in a great location but something was missing »

I had a great stay at this hotel. The room was great and the service was almost perfect. Nepresso capsules, tea and water were not replaced by housekeeping until I asked. Otherwise I enjoyed my stay. However, one thing was missing, I did not feel I was in a Sofitel. For example, I had Nespresso machine in my room that was on top of the desk with the unplugged power cable wrapped around it. The kettle in the room had its lid broken. The turn-down service does not leave a chocolate or a flower or at least close the curtains. The Sofitel touch was missing. This hotel is more in the class of a a Grand Mercure and not a Sofitel.

AccorHotels certified review
Anonymous Business - 03/09/2017
« Luxury Room are just jokes »

I am going to this hotel quite often for my work. First time I selected luxury room for higher price. I was VERY disapointed because it is just a normal room without anything special. I told at the reception about this.. They dont care my request and made me paid the full luxury amount. This is a clear ignoring about the guests.

AccorHotels certified review
Pete Business - 02/09/2017
« Fine, but nothing special »

Awesome breakfast Terrible internet - if you cant ensure decent connection for everyone, make internet tiers, so it is possible to at least pay for decent internet I am not a fan of soft matterace in bed - personal preference, but it does impact my experience

AccorHotels certified review
Anonymous Business - 02/09/2017
« ok experience »

Location Good. People who work there are very nice. The shower was awful -- I literally had to stand on the drain to get the water on me because the tub was huge the shower head was tiny. Lots of broken things that didn't get fixed when I left notes: E.g. garbage can in bathroom was so broken that i had to wedge it open with my hands to throw anything away. The metal piece for the tissue box falls out when you try to get a tissue. The bed was nice. The coffee machine was so disgusting and I actually got sick from my first cup of coffee. I never used it again. The breakfast is NOT worth the prices considering one can buy a full delicious meal DINNER in town for half the price. The coffee at the breakfast was also terrible. In genera -- what's up with the coffee in that hotel?????? All I really wanted in the morning was a good cup of coffee and the stuff I got was gross. The bed was comfortable. The desk was not. My room faced a wall so there was no real ambiance there but since it's in the city I guess that's fine.

AccorHotels certified review
Anonymous Business - 02/09/2017
« Could have been better »

Location was nice. Breakfast spread very limited for vegan. Issue with strong smell in the first assigned first room. Got moved to another room. Had a long list of stuff to fix in the other room (#429). Staff rectified it immediately. However, always nervous since the lock knob on the front door would fall down, The room opposite to my room had same issue.

AccorHotels certified review
Anon Business - 30/08/2017
« 4 night trip in Wroclaw Poland »

Gym and pool not open long enough for business travellers. I was very disappointed.

AccorHotels certified review
Dariusz Business - 29/08/2017
« Long check-in for Platinum member who has made online check-in »

The stay was fine. Unfortunately I had to wait 30 minutes to check-in (that took 1 minute!). In my opinion there should be standing for Le Club members that has made online check-in. During check out, receptionist has problem to pay using Le Club points and I spend another 30 minutes on the desk.

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