Hotel - Sofitel Wroclaw Old Town
Sofitel Hotel Sofitel Hotel

Sofitel Wroclaw Old Town Hotel

4.5/5 1,475 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 375.00 PLN Non member rate
From 337.50 PLN Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Underground garage (public) PLN 120 per day (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 68  PLN
  • Babysitting on request
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • COPERNICUS AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Boat excursions
  • Jogging track

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 18 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Unusually spacious, rooms are elegantly designed with soothing, natural colors and refined graphics. Upscale amenities include high speed wifi Internet, daily newspaper, 24-hr room service & security, LCD TV, and the exclusive MyBed in all room types.

  • 205 rooms
  • 161 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • Radio in bathroom
    • DDI - Direct Dialing In
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 3,750 reviews

Our guest reviews for Sofitel Wroclaw Old Town

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,475 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 19/07/2018 TripAdvisor review
« Quite poor quality »

Housekeeping quality is very poor, they collect the dirty towels and forget to put new ones. Minibar service (tea & coffee service) was forgotten 2 times during my stay. Wifi quality is extremely poor, on the corridor the wifi strength was ok but in the room it was not possible to connect to internet. So if you are a business traveler and need to work in your room, it is not an hotel for you.

Family - 16/07/2018 TripAdvisor review
« Grand dame needs some TLC »

A grand dame of hotels, very nice staff, excellent breakfast, but the room need some TLC. We were first on the third floor, which was excellent, but on returning we were put on the second floor, where the rooms need some attention, as well as the carpet is more run down and dirty. All by all very satisfied by this hotel

416traveller2013 Business - 12/07/2018 AccorHotels certified review
« comfortable, quiet, well located, everything as expected in the room »

The room was comfortable, clean, and quiet. The hotel is well located for walking around the Old Town. The restaurant is over-priced and mostly seems to be empty. Staff is efficient and friendly.

Anonymous Solo - 11/07/2018 AccorHotels certified review
« excellent »

Great Location - nice staff- good breakfast

Tomas P. Couples - 11/07/2018 AccorHotels certified review
« Very good Sofitel in Wroclaw »

Very nice hotel with high quality. Extremely good location just beside Rynek.

Paul S. Business - 10/07/2018 AccorHotels certified review
« comfortable and vaued as a gold card customer »

Always a good experiance but there is always a problem with low pressure and no hot water with the baths in some rooms. I have had to move rooms on a number of occasions during my visits. Otherwise all is excellent with this hotel.

Graham J. Business - 09/07/2018 AccorHotels certified review
« Fine - room a bit tired with some flaking poiant and peeling wallpaper - not expected in a Sofitel »

See above

Sheetal P. Business - 08/07/2018 AccorHotels certified review
« Decent place, excellent location and very friendly staff. »

The reception staff is very friendly and courteous which makes you visit this hotel afain and again. Thanks for such a lovely hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you for your valuable feedback. I'm very happy that you met your expectations about accommodation and service. We hope to welcome you back to proof to you that we can provide you with a stay as satisfying as this one or even better! Sincerely, Wojciech Wawrzyniak Guest Relations

Georgie B. Families - 08/07/2018 AccorHotels certified review
« Made our stay super comfortable »

Very friendly and helpful staff and lovely hotel. The bed was very comfortable and everyone was very accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for your valuable feedback. I'm very happy that you met your expectations about accommodation and service. We hope to welcome you back to proof to you that we can provide you with a stay as satisfying as this one or even better! Sincerely, Wojciech Wawrzyniak Guest Relations

Martin Couples - 08/07/2018 AccorHotels certified review
« The hotel stay was below average and I won't consider this hotel again if I return to Wroclaw. »

The location of the hotel was excellent, but it was not a 5 star stay. Room 511 clearly needs some maintenance work. The window shades ware falling apart and was difficult to block out the sun early in the morning. The AC control panel was smashed, but worked. The furniture in the room was also worn out. The cleaning service was also below standards. The coffee cup and saucer were dirty with stains and the garbage was not emptied out. I took photos of the deficiencies and if someone at AccorHotels wants to review them let me know.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the moment to share your feedback with us regarding Sofitel Wrocław Old Town. I am terribly sorry that we failed to deliver unsatisfying experience during your stay. Your comment is very valuable for us. I will share your feedback with managers of all departments and I believe that they will take appropriate steps to prevent such issues from occurring in the future. I you would like to offer you 1000 courtesy points to your Le Club Accorhotels account. I hope that this very unusual experience does not prevent you from returning in the future as we would love the chance to redeem ourselves ensuring your satisfaction! Kind regards, Agata Gradzielewska Guest Relations Sofitel Wroclaw Old Town

Aliaksandr Couples - 08/07/2018 AccorHotels certified review
« Convenient location, polite staff »

good location, delicious breakfast, helpful and polite staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aliaksandr, Thank you very much for your time and for sharing your opinion about Sofitel Wrocław Old Town. I'm really glad that you enjoyed your stay with us. I hope that in the near future we can meet again! Sincerely, Wojciech Wawrzyniak Guest Relations

Anonymous Couples - 06/07/2018 AccorHotels certified review
« Mr. »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your time and for sharing your opinion about Sofitel Wrocław Old Town. I'm really glad that you enjoyed your stay with us. I hope that in the near future we can meet again! Sincerely, Wojciech Wawrzyniak Guest Relations

joemccann2018 Couples - 04/07/2018 TripAdvisor review
« comfort »

the bed was massive and very comfortable the room was just the right size for 2 clean and modern we were next to old town square was only 1 minute walk there is 24 hour shop next to the hotel if you needed anything ,the street was quiet, the hotel itself is unusual as its part of a business building at the front there is a smoking part on the ground floor at the back of the hotel and a covered are when its raining

Our hotel has responded to the review
Our hotel has responded to the review

Dear joemccann2018, We would like to thank you very much for sharing your feedback with us regarding your recent stay at the Sofitel Wroclaw Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our Sofitel Ambassadors would be very grateful for your support! Thank you very much in advance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest Regards, Agata Gradzielewska Guest Relations Sofitel Wroclaw Old town

R. L. Families - 03/07/2018 AccorHotels certified review
« Nice and great location »

The reception staff friendly and efficient.Rooms clean and comfy beds. Thank you for the birthday flowers and cake, lovely surprise

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you for your valuable feedback. I'm very happy that you met your expectations about accommodation and service. We hope to welcome you back to proof to you that we can provide you with a stay as satisfying as this one or even better! Sincerely, Wojciech Wawrzyniak Guest Relations

Sean W. Business - 02/07/2018 AccorHotels certified review
« Another fantastic stay at Sofitel Old Town Wroclaw »

This is my third time visiting Wroclaw and I have stayed with your hotel each time. This visit was no different than the past: clean room, great service and amazing amenities. One night I decided to stay in and get room service - and I didn't order anything special, only the pasta dish. The gentleman on the other line DID NOT treat it as JUST a pasta dish - he went the extra mile. He suggested a blend of veggies with a specific type of pasta - then he double checked with the chef and called me back when the chef actually recommended another pasta. I was impressed by the customer service and care. 15 minutes later the best pasta dish, plus two different types of bread and the drink I ordered was cheerfully delivered. Additionally, I used the gym and massage services - I highly recommend both. I was able to watch Poland play football in the World Cup while running. Of course, you cannot beat the location of Sofitel, right in the heart of downtown Wroclaw. Everything was fantastic and I cannot wait to return! Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for your valuable feedback. I'm very happy that you met your expectations about accommodation, food and service. We hope to welcome you back to proof to you that we can provide you with a stay as satisfying as this one or even better! Sincerely, Wojciech Wawrzyniak Guest Relations

David I. R. Business - 01/07/2018 AccorHotels certified review
« Excellent Service »

Above and beyond my expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for taking the time to share your experience at Sofitel Wrocław Old Town.It is a pleasure to hear that you enjoyed your stay so much! Since it is our goal to constantly distinguish our property with a service with attention to detail we are glad that you enjoyed our service approach. We hope to welcome you back very soon! Sincerely, Wojciech Wawrzyniak Guest Relations

Susan A. W. Couples - 27/06/2018 AccorHotels certified review
« First Stay in Wrocław and Lucky We Picked Sofitel »

The room was spacious, breakfasts delicious and the service always friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for your valuable feedback. I'm very happy that you met your expectations about accommodation and service. We hope to welcome you back to proof to you that we can provide you with a stay as satisfying as this one or even better! Sincerely, Wojciech Wawrzyniak Guest Relations

Peter B. Families - 26/06/2018 AccorHotels certified review
« Nice hotel noisy streets »

The hotel was good - breakfast was fabulous, bed was comfy and big, room was big and decor OK. The only issue was the noise from the bars around the area.... so if you have a street view room bring earplugs... we had broken sleep Friday - Monday nights!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter B, We would like to thank you very much for sharing your feedback with us regarding your recent stay at the Sofitel Wroclaw Old Town. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Wojciech Wawrzyniak Guest Relations

Deborah Business - 25/06/2018 AccorHotels certified review
« I find all of the Sofitel employees to be extremely helpful and genuine. »

I always find the employees at the Sofitel extremely helpful and genuine in their approach to the customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah, Thank you very much for taking the time to share your experience at Sofitel Wrocław Old Town. It is a pleasure to hear that you enjoyed your stay so much! Since it is our goal to constantly distinguish our property with a service with attention to detail we are glad that you enjoyed our service approach. We hope to welcome you back very soon! Sincerely, Wojciech Wawrzyniak Guest Relations

Chad C. Business - 24/06/2018 AccorHotels certified review
« Extremely Friendly and Accommodating »

My experience was great. The hotel is well kept and the staff go above and beyond to make the stay comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for your valuable feedback. I'm very happy that you met your expectations about accommodation and service. We hope to welcome you back to proof to you that we can provide you with a stay as satisfying as this one or even better! Sincerely, Wojciech Wawrzyniak Guest Relations

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